£2 Counter transaction charge.

[Ron Manager]

I see on the OS they have got rid of the £2 charge for cash in person payments after listening to the fans

Fair play

That being the case I shall be there tomorrow.

[frankmosswasmyuncle]

This thread has seen a very positive outcome. We have put Halesowen firmly on the map.

Would be great if it could firmly stay there.
;-)

[Toronto Villa]

The club notification of the reasons for the fee is well written and is an excellent compromise. Well done to the club for listening, and in doing they have likely recouped a lot or all of it by people who might show up now and pay the admission tomorrow.

[Jimbo]

They tried it on and have had to backtrack, but at least they've seen sense now. Many clubs wouldn't have.

[PeterWithesShin]

Fair play to them for listening.

In recent days, a few supporters have contacted the Club asking for the reasons behind the introduction of a standard £2 per booking fee across all sales channels and methods of payment.

Earlier this summer, The Premier League contacted all clubs to inform us of the introduction of The Consumer Protection (Payment Surcharges) Regulations 2012.

These Regulations aim to make booking and administration fees cost reflective: in other words, they ban businesses imposing excessive booking fees on their customers, whilst still allowing those businesses to recover the costs of processing payments.

The Club has only increased its booking fees once in the last 10 years, when they went up from £1.50 to £2 for customers purchasing tickets online or over the phone.

In light of the Regulations, we reviewed those booking fees and were keen to minimize charges wherever possible.

A number of alternatives were available to the Club, including a booking fee per ticket, an administration fee for away tickets or increasing ticket prices in general as other clubs do, however our overriding concern was that we should remain transparent in our practices at all times.

As an organization, we are subject to banking, payment processing, security, systems and cash collection costs (amongst others) and we therefore believed that a flat £2 per booking fee per transaction for all payment methods (regardless of whether a supporter purchases one ticket or 100 tickets at any one time) was fair and clear.

In many cases, the cost to the Club of processing certain payments e.g. with a credit card online, is significantly higher than £2, but we have chosen to absorb those additional costs ourselves.

Having said all of this, we have listened to fans concerns in relation to the introduction of these fees and have decided to remove the booking fee for customers who choose to pay with cash in person at the Club's ticket offices or kiosks.

Any fans who have purchased in cash and paid a booking fee will be entitled to a refund of that booking fee and should contact the Club's Consumer Sales department to arrange this from Monday August 12.

[pauliewalnuts]

Well done for them for backtracking.

Although, this booking fee nonsense is something I have never understood. When my business sells something to a customer, we don't them slap more money on top to cover our costs of handling the transaction - we build it into the price.

Some of the 'transaction fee" charges you see ticket agencies charging these days are absolutely obscene.

[Chris Smith]

It should never have been implemented in the first place.

Everyone makes mistakes. Accepting that you've made one and putting it right and, more importantly, learning from it is what is important.

Sorry to quote myself but, "more importantly, learning from it is what is important" ...what a twerp.

[cheltenhamlion]

Can I have two quid on my Villa cash? I only paid today on line because I was paying regardless of how I coughed up. I could have bought the fucking thing in person tomorrow.

[Chris Jameson]

It should never have been implemented in the first place.

Everyone makes mistakes. Accepting that you've made one and putting it right and, more importantly, learning from it is what is important.

Sorry to quote myself but, "more importantly, learning from it is what is important" ...what a twerp.

As punishment you should spend the season with that as your signature.

[Clampy]

Fair play to them for listening. They didn't really think it though.

[Chris Smith]

It should never have been implemented in the first place.

Everyone makes mistakes. Accepting that you've made one and putting it right and, more importantly, learning from it is what is important.

Sorry to quote myself but, "more importantly, learning from it is what is important" ...what a twerp.

As punishment you should spend the season with that as your signature.

Fair enough.

[saunders_heroes]

Well done for scrapping it, Villa.
Fan power, and all that.

[richardhubbard]

You know they could not charge any booking fee and soak up the charges whatever method of payment

[Breezeblock]

Fair play to them for listening.

Having said all of this, we have listened to fans concerns in relation to the introduction of these fees and have decided to remove the booking fee for customers who choose to pay with cash in person at the Club's ticket offices or kiosks.

Any fans who have purchased in cash and paid a booking fee will be entitled to a refund of that booking fee and should contact the Club's Consumer Sales department to arrange this from Monday August 12.

In protest to this unfair charge  I used my Villa cash to buy my Malaga ticket and my credit card to pay the £2 booking fee knowing full well that the handling charge for the credit card purchase would be more than £2.

Bollocks! Hoisted by my own petard!

[Lizz]

I've been known to go to the expense of going to London to buy theatre tickets at the theatre rather than pay a booking fee.