Heroes & Villains, the Aston Villa fanzine
Heroes & Villains => Tickets & Travel => Topic started by: wittonwarrior on September 26, 2015, 09:36:07 PM
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Be very aware when buying tickets. It is not clear throughout until the cards details appear that you may be buying a kids ticket / over 65 year old.
The overseas customer services team are the pits
Buyer beware. Villa need to take a grip of the matter generally.
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It's pretty clear if you see the "R" in the grey box after the row which stands for restrictions, in our case that means it's a concession ticket.
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Be very aware when buying tickets. It is not clear throughout until the cards details appear that you may be buying a kids ticket / over 65 year old.
The overseas customer services team are the pits
Buyer beware. Villa need to take a grip of the matter generally.
It's very clear and much better than Viagogo because for the last couple seasons they removed listing the actual seat number, which I found highly annoying.
You missed the R and then on the very next 'buy' page also missed the big bit in bold saying 'Ticket Restrictions' which is also way before you enter any details.
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Seat wave is appallingly shit in my opinion
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though tit might be
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another out of GB call centre says it all
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another out of GB call centre says it all
Says what, exactly?
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overseas customer services means only one thing - they read solely from scripts, ignore what you are saying and you go away more frustrated than when you rang
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Still, it's better than them coming over here claiming benefits and stealing our jobs.
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The Vodafone call centre has to be the most infuriating ever, so so frustratingly inept and robotic it's almost funny.
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The Vodafone call centre has to be the most infuriating ever, so so frustratingly inept and robotic it's almost funny.
Their website is even worse!
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I presume you can't assign your client reference number to tickets you buy anymore?
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I presume you can't assign your client reference number to tickets you buy anymore?
You can but you have to contact the club about it. I've only used Seatwave once, and just popped into the shop in town and got it assigned to my ref. It's a bit of a pain but as the ticket has been booked in your name and address they will reassign it.
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Be very aware when buying tickets. It is not clear throughout until the cards details appear that you may be buying a kids ticket / over 65 year old.
The overseas customer services team are the pits
Buyer beware. Villa need to take a grip of the matter generally.
Bollocks. I think I have fallen for this as my receipt states 'concessions'. I've emailed their support to see what that means, but no response. What are the chances of getting in when you're pushing 40 with a kids ticket. I can genuinely claim stupidity as I didn't see the R referred to above.
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One big advantage they have over Viagogo is that they're still selling tickets the day before the match.
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Is their collection point the same place as viagogo ... Trinity Rd ticket booth ?
Still selling as of 9 this morning & as little as £10+ fees.
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Is their collection point the same place as viagogo ... Trinity Rd ticket booth ?
Still selling as of 9 this morning & as little as £10+ fees.
Yes mate.....look for the special Seatwave window/queue
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Cheers .
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Nearly 1,000 seats available for today on seat wave
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Anybody know where the seat wave collection point is at villa park?
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Anybody know where the seat wave collection point is at villa park?
Trinity Road, by the railings and the wall.
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Be very aware when buying tickets. It is not clear throughout until the cards details appear that you may be buying a kids ticket / over 65 year old.
The overseas customer services team are the pits
Buyer beware. Villa need to take a grip of the matter generally.
Bollocks. I think I have fallen for this as my receipt states 'concessions'. I've emailed their support to see what that means, but no response. What are the chances of getting in when you're pushing 40 with a kids ticket. I can genuinely claim stupidity as I didn't see the R referred to above.
Contacted Seat Wave about this issue and received no response, so phoned the club today and they could not have been more helpful and efficient at sorting it out. I've heard it said many times, but we get so much stuff really right.
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Have also found out that you will need to manually have your ticket assigned to your client reference - this can be achieved by dropping in at the City Centre store, the club ticket office or I suppose ringing the Villa
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Which is why I said folks need to do that on the previous page.
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Have also found out that you will need to manually have your ticket assigned to your client reference - this can be achieved by dropping in at the City Centre store, the club ticket office or I suppose ringing the Villa
I brought tickets through seatwave for the stoke game & my client ref was on the tickets without me asking .
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Also ...
£10 + 3.99 booking fee for an Adult in lower Trinity is a bargain , even against Stoke
I will use them more often
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Also ...
£10 + 3.99 booking fee for an Adult in lower Trinity is a bargain , even against Stoke
I will use them more often
This is why I don't get why the club has a ticket resale partner. We really don't need one from a business sense. On Saturday over 1,000 tickets were available on seat wave.
You'd have to be mad to pay the club full price when you can scoop seats for £10 online.
Ticket resale sites work well for your Yaniteds and Chavskis where demand outstrips supply.
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Well you were complaining we didn't have one before the Manure game, and now you wonder why we do have one.
The club are putting a lot less 'cheap as chips' tickets on Seatwave than they were Viagogo. I'll bet the £10 ticket Luke bought was a ST seat. You can tell which are the club and which are ST by location.
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I questioned the move from viagogo , as a seller I've found seat wave awful .
Anyway it matters little tickets are 2 a penny at present
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No, you were "gutted" we didn't have a seat exchange partner as you wanted to shift 2 tickets. And now you're asking why we need one. You answered that question when you wanted to shift your Manure tickets.
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The club are clearly using seat wave to sell "discounted" tickets. Weird strategy.
Isn't this cannibalisation ?
Why not just sell cheaper at source ? Or is it a veiled attempt at not pissing off ST holders who have stumped up a good whack of money ??
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Why weren't you this bothered when the club were selling much cheaper tickets on Viagogo?
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I didn't notice quite as many bulk sales on viagogo , maybe I missed that. There are literally thousands for sale on seat wave
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Hard to miss them on Viagogo as they were the cheapest on there most of the time. Club rarely seem to drop below £20 on Seatwave, they were often £10/12 on Viagogo. Which was great for me last season as i'd given up my ST due to cost. Only used Seatwavew once so far this season. You could/can always tell it's the club, batches of 6 or 10 in the UT.
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Hard to miss them on Viagogo as they were the cheapest on there most of the time. Club rarely seem to drop below £20 on Seatwave, they were often £10/12 on Viagogo. Which was great for me last season as i'd given up my ST due to cost. Only used Seatwavew once so far this season. You could/can always tell it's the club, batches of 6 or 10 in the UT.
Yeah I was just looking as I need a couple more for Watford, cheapest £20 but there are literally hundreds of them for sale in the upper wings etc. if I went to the Official TO for those seats what would they be ? £32 each ??
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Be very aware when buying tickets. It is not clear throughout until the cards details appear that you may be buying a kids ticket / over 65 year old.
The overseas customer services team are the pits
Buyer beware. Villa need to take a grip of the matter generally.
Bollocks. I think I have fallen for this as my receipt states 'concessions'. I've emailed their support to see what that means, but no response. What are the chances of getting in when you're pushing 40 with a kids ticket. I can genuinely claim stupidity as I didn't see the R referred to above.
Contacted Seat Wave about this issue and received no response, so phoned the club today and they could not have been more helpful and efficient at sorting it out. I've heard it said many times, but we get so much stuff really right.
I made the same mistake last night. I missed the 'r' for ticket restrictions and managed to buy myself a concession ticket in the Lower Holte for todays Swansea game.
Again tried to contact Seatwave but got no joy. I gave the ticket office a call this morning to explain the situation as it states when you buy the ticket that 'Aston Villa reserve the right to charge additional fees' so just needed to check what I needed to do. Spoke to Rachel in the ticket office who told me that the person who deals with the Seatwave ticket queries wouldn't be in until ten o'clock and they would call me back but I would have to pay the difference to 'upgrade' to the match ticket price.
I have just received a call from Rachel in the ticket office to tell me the club have waived the 'upgrade' fee but in future to check the ticket criteria if I am purchasing from Seatwave.
The club and especially the ticket office do get bad press but as Dante says we do get a lot right.
Many thanks to Rachel for her help this morning. Much appreciated! Err, now is asking for three points too much?
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Wish I hadn't bothered now.
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Seatwave are offering the December Arsenal game for Sat 12th when it's actually on the Sunday.