Chris Heck - President of Business Operations

[AV82EC]

The question for me Drummond is could all that have been achieved without massively pissing off the supporter base through abysmal communication and an I know best attitude. I think most supporters understood the need to improve commercially but the very screw you approach to it wasn’t winning hearts and minds.

Does anyone know what this selling STs to mythical supporters is about? I’ve missed that completely if it’s been news before.

[Drummond]

The question for me Drummond is could all that have been achieved without massively pissing off the supporter base through abysmal communication and an I know best attitude. I think most supporters understood the need to improve commercially but the very screw you approach to it wasn’t winning hearts and minds.

Does anyone know what this selling STs to mythical supporters is about? I’ve missed that completely if it’s been news before.

It doesn't matter, it's just how it is.

That was seats that didn't exist, not supporters.

[ChicagoLion]

He was at best disingenuous, business can be done without telling lies and treating people like shit.

[Pat Mustard]

More likely he's going to hit the £400m revenue target and he can leave with a bonus and a massive tick on his CV.

Is the correct answer.

[AV82EC]

In some ways it doesn’t matter but in other ways I think it does but we can disagree on that it’s fine.

Ah that was early season on that ST issue wasn’t it? People turning up to find their seats didn’t exist.

[Dave P]

I know I’m being generalistic, but his last act was to block fan led tifos at Wembley and drive a bigger wedge between the supporters and the hierarchy. All I ask is that is successor keeps the business work as good as Heck but appreciate the fans a bit more. Is this unreasonable?

[Dave]

Apparently he's leaving to do the same role for that shit Saudi golf thing, if people want even more reason to dislike him.

[LeeB]

I know I’m being generalistic, but his last act was to block fan led tifos at Wembley and drive a bigger wedge between the supporters and the hierarchy. All I ask is that is successor keeps the business work as good as Heck but appreciate the fans a bit more. Is this unreasonable?

Whoa there, the tifo news has turned me into his biggest fan, I'm fucking gutted he's leaving now.

[Brazilian Villain]

I know I’m being generalistic, but his last act was to block fan led tifos at Wembley and drive a bigger wedge between the supporters and the hierarchy. All I ask is that is successor keeps the business work as good as Heck but appreciate the fans a bit more. Is this unreasonable?

Whoa there, the tifo news has turned me into his biggest fan, I'm fucking gutted he's leaving now.

Missing him already.

[Sexual Ealing]

Apparently he's leaving to do the same role for that shit Saudi golf thing, if people want even more reason to dislike him.

That makes perfect sense. Must remember to send both parties a celebratory wasps' nest.

[Brend'Watkins]

Thanks for everything Chris. I always said we needed ( checks notes) a Vodka partner.

[chrisw1]

I think his biggest missteps were cancelling the new North Stand and the CL ticket pricing.

The proposed refurbed North looks fine, but it's a bodge job which doesn't make best use of the only side of the ground where we aren't limited by space.  It was an opportunity to create a huge stand with world class facilities and with built in contingency to wrap to the current Trinity and a potential future Witton in due course.  It feels like an expensive sticking plaster which we will come to regret IF we have continued success on the field.

But as for creating more GA+ and hospitality space, the truth is it had to be done.  A year or so ago someone on here posted a link to all of Man City's hospitality options and the gulf between us was remarkable.  I think it's understandable that in the absence of a new stadium when it's built in from day 1, shifting some long-tern supporters was a necessary evil.  The communication could have been better, but lets face it when you're being moved you're going to be pissed off however much sugar coating there is.  Until someone cancels PSR, if we want to compete at the top then this is the world we live in.

So I won't miss him, but deep down think we are probably losing someone who would have continued to take us forward.

[john e]

Tifo’s at VP we’re great I thought

[Somniloquism]

He was at best disingenuous, business can be done without telling lies and treating people like shit.

Says the person who bemoaned people who work at home instead of the office.

[ChicagoLion]

I think the North stand decision is right, if they can increase capacity without reducing match day capacity then it seems the obvious thing to do.
Closing one end would have been horrible.