Chris Heck - President of Business Operations

[john e]

He doesn't need to be micro managed, he's doing the job they want him to do. That is my point.

I suppose it's not really a point, I just get a bit fed up in general at people going on at the likes of Heck.
I mean yes he's a bellend, and yes I'm sure he understands that he has to be the lightening rod for the unpopular moves he makes and he's happy enough to take it in exchange for his healthy renumeration, but the ire should be shared out to the owners too.

I’m not giving him the benefit of the doubt
I personally think he’s going about his remit in the wrong way however much discretion he has and the owners will come to regret his tenure

[N'ZMAV]

Where Offshore Jim and Ineos go, will others follow?

Pretty obvious that one of Ratcliffe's roles is to shield the Glazers from criticism when ManU perpetrate shit on those they don't care about - locals/season ticket holders and junior low paid employees.

https://www.theguardian.com/football/2024/nov/27/manchester-united-raise-member-ticket-prices-remove-concessions

I read yesterday his round of cost saving redundancies cost £8m. The thing is with people like this, it's like they actually enjoy putting ordinary people into misery. It's a mental illness and a danger to wider society.

Could probably save putting lots of people at risk if we hadn't got players being way over-paid

[eamonn]

Celtic money coming out on Monday, just shy of 2 months before the game. The other games if I’m correct, were about a month before the game.

At least you know that you're contributing to Morgan Rogers' new contract.

[Chip Butty 111]

Where Offshore Jim and Ineos go, will others follow?

Pretty obvious that one of Ratcliffe's roles is to shield the Glazers from criticism when ManU perpetrate shit on those they don't care about - locals/season ticket holders and junior low paid employees.

https://www.theguardian.com/football/2024/nov/27/manchester-united-raise-member-ticket-prices-remove-concessions

I read yesterday his round of cost saving redundancies cost £8m. The thing is with people like this, it's like they actually enjoy putting ordinary people into misery. It's a mental illness and a danger to wider society.

Could probably save putting lots of people at risk if we hadn't got players being way over-paid

Modern football club owners in the Premier League are generally not looking at the long game, and couldn't care less what they do today and the effect it may have in the long term for the fan base. Teenagers and pensioners will be like rocking horse shit in stadiums of the future, priced out totally. Season tickets will be phased out so we can all be rinsed on a game ɓy game basis. We're being had for mugs.

[dave.woodhall]

He doesn't need to be micro managed, he's doing the job they want him to do. That is my point.

I suppose it's not really a point, I just get a bit fed up in general at people going on at the likes of Heck.
I mean yes he's a bellend, and yes I'm sure he understands that he has to be the lightening rod for the unpopular moves he makes and he's happy enough to take it in exchange for his healthy renumeration, but the ire should be shared out to the owners too.

I’m not giving him the benefit of the doubt
I personally think he’s going about his remit in the wrong way however much discretion he has and the owners will come to regret his tenure

He doesn't need to be micro managed, he's doing the job they want him to do. That is my point.

I suppose it's not really a point, I just get a bit fed up in general at people going on at the likes of Heck.
I mean yes he's a bellend, and yes I'm sure he understands that he has to be the lightening rod for the unpopular moves he makes and he's happy enough to take it in exchange for his healthy renumeration, but the ire should be shared out to the owners too.

I’m not giving him the benefit of the doubt
I personally think he’s going about his remit in the wrong way however much discretion he has and the owners will come to regret his tenure

Have you thought that he might be doing exactly what they want?

[Paul.S]

Celtic money coming out on Monday, just shy of 2 months before the game. The other games if I’m correct, were about a month before the game.

At least you know that you're contributing to Morgan Rogers' new contract.

I hope he remembers the sacrifices I’ve made for him.

[Rudy Can't Fail]

Have you thought that he might be doing exactly what they want?

I think he has far too high of an opinion of himself to ever listen to others.

[Skerra]

Unfortunately for Villa we are some way from becoming one of the top sides. By that I mean finishing top 4 on a regular basis and also winning some trophies. If we go the other way and start finishing middle or bottom half of the table, the tourists will quickly disappear but, by then a lot of season ticket holders will have already given up. Heck will be long gone, with his bonus, by then but the damage he will have done will be long lasting.

[Nev]

The Villa don't want me anymore. I know that. I'm going down as long as I enjoy it but the world has changed. The club has changed.

There is no use raging at it, it's just how it is.

[pauliewalnuts]

Have you thought that he might be doing exactly what they want?

I think he has far too high of an opinion of himself to ever listen to others.

That doesn't stack up, though. You don't get to where he is without listening to the people you work for.

Too many people taking any route possible to imagine him as some sort of rogue operator NSWE would fire if only they were fully aware of what he were doing.

At that level, you appoint someone like Heck and then let them do the job as they see fit, you don't micro-manage them, and these things we get het up about are mere details to the likes of Sawiris and Edens.

[Nunkin1965]

Have you thought that he might be doing exactly what they want?

I think he has far too high of an opinion of himself to ever listen to others.

That doesn't stack up, though. You don't get to where he is without listening to the people you work for.

Too many people taking any route possible to imagine him as some sort of rogue operator NSWE would fire if only they were fully aware of what he were doing.

At that level, you appoint someone like Heck and then let them do the job as they see fit, you don't micro-manage them, and these things we get het up about are mere details to the likes of Sawiris and Edens.

Exactly.
If the owners weren't happy with his decision making he'd have been down the road a long time ago.
Like it or loathe it, he's doing exactly what he's being told to do.

[Rudy Can't Fail]

Have you thought that he might be doing exactly what they want?

I think he has far too high of an opinion of himself to ever listen to others.

That doesn't stack up, though. You don't get to where he is without listening to the people you work for.

Too many people taking any route possible to imagine him as some sort of rogue operator NSWE would fire if only they were fully aware of what he were doing.

At that level, you appoint someone like Heck and then let them do the job as they see fit, you don't micro-manage them, and these things we get het up about are mere details to the likes of Sawiris and Edens.

Of course he has a briefing from the owners but as you hint at, it's not going to be detailed in strategy, it will more likely just be objectives.
Increase matchday income.
Develop and increase our corporate offer
Go and speak with Adidas to be our new kit sponsor
Increase revenue from other sponsorship deals
Etc

I don't think of a milisecond the owners told him to piss of the loyal fanbase, ignore tradition, have a customer acquisition strategy that doesn't include retention, flood the bogs in the Holte and minimise spending on non-corporate facilities, have no plan or understanding to bring in-house the refreshment kiosks/bars around the ground..you get the picture.

You've worked in advertising agencies, Heck is like a glorified Account Exec that understands the square root of fuck all and relies on professionals around him to clean up his shit and make him look good. Watch that video he made with the US podcaster. Heck believes his own press releases and if you didn't know different you'd believe everything he's done has been a "fantastic success".

'Fake it 'til you make it' seems to be his motto and deep down he knows he's out of his depth, his thin skin shows when he either ignores (fans groups) or files any questioning of his methods and decisions as "very anti-American". He's a man child.

[algy]

In the early days of the French Revolution, the peasants revolted against the local toffs but were firmly under the belief that the King of France was on their side and would support them if only he knew the truth.

This is the same thing right here. Purslow, the guy who proposed the new north stand (and appointed Gerrard), was deemed not to be doing his job properly and sent on his way. Heck has replaced him, cancelled the NS development, and has not been sent on his way yet.

I feel like the most likely thing here is NSWE’s wishes are more in line with what Heck is doing than what Purslow was doing on the commercial front.

Remember, these fuckers sided with Manchester City. They don’t see football the way we do.

[ChicagoLion]

Yes by now,the owners would know that the peasants have been revolting.
They are sticking with their General.

[Rudy Can't Fail]

Yes by now,the owners would know that the peasants have been revolting.
They are sticking with their General.

Sorry but that's too simplistic. Maybe at the end of the season they give him a review but I'd imagine their weekly/monthly meetings involve revenue growth and what's happening on the pitch. If they spoke to Heck about it he probably said 'a few peasants have been revolting but they're anti-American. Best to ignore. All changes have been a fantastic success'. It's not like we haven't been (almost) selling out every game or Villa fans are joining Everton, Liverpool, Manchester City and Manchester United in their protest against high ticket prices and clubs exploiting loyal fans.