Chris Heck - President of Business Operations

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I dont think the toilet or refreshment issue (although Uoper Holte isn't too bad) is a deliberate scheme, it's just incompetence to deliver and clearly lower on the priorities.

[paul_e]

I dont think the toilet or refreshment issue (although Uoper Holte isn't too bad) is a deliberate scheme, it's just incompetence to deliver and clearly lower on the priorities.

The toilet problems are almost certainly down to the fact they were literally still working on the stands as people were starting to arrive. That's prime territory for the sort of mistakes that lead to toilets overflowing, paint being trailed through the stands, etc.

The food and drink is a far bigger issue and has been a problem for years.

[London Villan]

The toilets in the Trinity weren't been worked on - just filthy and not tidied up/refurbed after the end of last season. Nothing in the lower tier had been touched,

[purpletrousers]

Very minor edit but here https://x.com/purpletrousers/status/1832055653751287991?s=46&t=i0eH9ovn4hH0MJN1zK2sog

Should probably leave Twitter, should probably post on Threads & Bluesky will try, same handle

Thoughts before I send this out to be ignored?


1] https://www.birminghammail.co.uk/sport/football/football-news/chris-heck-promises-protect-loyalty-29489038
Chris Heck promises to 'protect' loyalty amid £400m Aston Villa plan”
Begins
‘Aston Villa's president of business operations Chris Heck has promised not to exploit the club's most loyal fans while trying to drive up the club's revenue to £400m by 2027’

2]
That article quotes an interesting US podcast which shows a more natural Heck talking about the PSR issue of not just owner wealth, but how to generate £ to spend
https://www.youtube.com/live/2Ox5fSxGfpg?si 1h02m40
& esp
“How do you do that without ticking [pi**ing] off your most loyal fans?”

3]
“That’s the formula that we have found, let’s protect our season ticket base, our local fans first, the core fan, protect them, and then find new revenue streams to pump up the value of the club and the spending opportunity of the club.”

It’s clearly a challenging remit.

4]
Yet @chrisheck76 are you not hanging yourself with your own rope?

Unanimously an over step, a mistake. More than having ‘ticked off’ core fans. Preventing some from attending the very thing they have craved for 40 years?

If CL sells out PL will suffer

What’s the plan Stan?

[Risso]

I dont think there's much room for doubt over the existence of an historical Jesus. It would have made sense for an act such as this to have occurred given his proactive entrance into Jerusalem probably not being enough to be executed, never mind a means of execution usually reserved for slaves.

I'm not sure why Footy's algorithm has raised it though.

There's a lot of doubt. There's no contemporaneous writings that mention him at all, it's all stuff years after the event, mostly by unknown writers. It's a shit story, that's entirely made up. How it's lasted this long, the mind boggles. But anyway.

[Demitri_C]

Apologies if this has already been talked about but townley says the club have raised disable parking spots by 100% from £190 to £380.

That for me is vile. Bow your head in shame Christopher

[PeterWithesShin]

Aston Villa have increased the price of disabled match day parking spaces on the Villa Village by a whopping 100 per cent.

The club contacted supporters - who held a disabled parking space outside the North Stand last season - to inform them of the price hike on the week before Villa's first home game of the new campaign against Arsenal on August 24. Fans were given no prior warning before being asked to pay double what they had in the previous season to keep their spot, with the price of disabled car spaces rising from £190 to £380.

Supporters were given two options, either keep their space on the Villa Village car park at the price of £380 or buy a spot on the Yew Tree Community School for the season at £228. However, the school car park - which is located off the Station Road - does not have any designated disabled bays.

"I didn’t just feel under pressure to pay the increase [for Villa Village disabled parking], I knew I was under pressure because whatever decision I made was likely one which would stick," one fan told BirminghamLive. "I had absolutely no other option than to pay the £380 if I wanted to continue watching the Villa. It is a fiasco."

Another said: "It was such short notice and while we did expect an increase, not double. How can you find that money in that time? My disabled brother relies on income from benefits and he has to pay for carers for himself. He has to use his money to pay for his carers, so to ask for another £190 to pay in a week is just unacceptable. They didn’t give us six or eight weeks to get the money together, it felt like now or never."

The new price of disabled parking on the Villa Village car park works out at £20 per league game and impacted supporters are particularly furious with the size of this season's hike as well as the lack of warning. BirminghamLive understands that the price rise for disabled parking outside the North Stand is in line with increases to hospitality parking too.

Ongoing construction work outside the stadium has reduced the number of disabled car spaces, but the club are planning to create more. Meanwhile, Villa are working on launching a software which will enable disabled supporters to sell-on their car space if they are unable to attend games.

"Many disabled fans won't be able to go to matches if they can’t afford a carer or if they are in pain," a fan who is currently unable to sell-on their space said. Another added: "There are so many matches that I can’t go to, like evening matches. I know I can’t go to some games, so I could lose lots of money."

[Chip Butty 111]

Apologies if this has already been talked about but townley says the club have raised disable parking spots by 100% from £190 to £380.

That for me is vile. Bow your head in shame Christopher

...just wow..
I honestly haven't got words for that.
But I'm sure one or two will make excuses on his behalf....because he's after his fistful of dollars as Winter said.

[purpletrousers]

Christ on a (accessible) bike. This has gone from misreading the room to randomly  chucking fireworks into  it.

[pauliewalnuts]

That absolutely fucking stinks.

[Rory]

Quite the charm offensive this week.

[Risso]

Just when you think they can't get any more out of touch, they do that. Scum.

[PeterWithesShin]

It's all well and good saying "you can park somewhere else then" but they are disabled, they may well need to park on the NS to be that close to the ground.

[Brend'Watkins]

It’s not just fans with more expendable income he wants it’s disabled fans with more income too. At least he’s consistent.

He needs to be rid off and quickly.

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This is abysmal.