Season Tickets

[astonvilla82]

My mate has had his card request refused. I haven’t received a yes or a no yet.

It's a yes for me and a no for my son and no charge, they know I am loyal

[Meanwood Villa]

Can’t they block sharing? Just had a look at my old season ticket on my iPhone, as well as my WHAM! ticket, and neither has the option to send it anywhere.

My Tesco Clubcard does, though. A clear win in my book.

My Arsenal ticket has the functionality to share. When I click on it I get a message saying this can't be undone and whoever I share it with can forward it to anyone. Which seems a bit odd. Anyway, I don't want to share it so I go no further.

[Russ aka Big Nose]

I've received an email to say my request for a physical card (and presumably that of my son) have been declined. I travel from Bristol and he travels from London.

I made the point that if either of us is sat on a train that doesn't have phone charging - sometimes the case - then there is a risk of the battery being depleted. Plus I said I like the card as a physical momento of the season.

Sad as that might be, it is actually true and they would generally be very happy to sell a small bit of plastic for £20.

I imagine there will be occasions this season when one of us can't make a game and the (paid for) seat will not be used by a mate because of this - so less beer bought, etc. Plus, I've yet to receive my electronic card in Google Wallet.

I can't think of another 'customer experience' where you pay over £1,500 for two STs and this is how you are treated.

As a final moan - I am a Brummie after all, other than when I renewed our seats online, I have had no details about being switched to a 'rail seat'. Bit shit really. UTV

[Dogtanian]

You can still transfer your ticket to a friend when one of you can’t make it. They just need a client reference and you can ask the club to swap it for the game.

[AV82EC]

You can still transfer your ticket to a friend when one of you can’t make it. They just need a client reference and you can ask the club to swap it for the game.

Usually done very quickly over the phone with the Ticket Office with minimum of fuss.

[Drummond]

My mate has had his card request refused. I haven’t received a yes or a no yet.

Is that the dead one?

[VillaTim]

Not heard nothing yet. Club treating the fans with contempt is a new one 

[john e]

You can still transfer your ticket to a friend when one of you can’t make it. They just need a client reference and you can ask the club to swap it for the game.

Usually done very quickly over the phone with the Ticket Office with minimum of fuss.

You ever phoned the ticket office ?
You need a free half day before you get through

[PeterWithe]

Aye, took me 40 mins to get through, for them to tell me they weren't going to send me a ticket I'd already paid for

[dave.woodhall]

Are they saying you can't have one free, or won't let you have one even if you want to pay?

[PeterWithe]

Are they saying you can't have one free, or won't let you have one even if you want to pay?

Cant have one even if you are prepared to pay for it.

Thank you for taking the time to request a physical season card for the 24/25 season.

Having reviewed your request, unfortunately on this occasion we are unable to offer you a physical season card.

Mobile tickets will still be issued to all supporters, regardless of whether they have a physical card or not. Emails with mobile season ticket links will be sent out shortly.

Thank you for your ongoing support.

[Russ aka Big Nose]

Are they saying you can't have one free, or won't let you have one even if you want to pay?

Offered to pay £20 for a bit of plastic, but still a 'no'.

[WassallVillain]

Are they saying you can't have one free, or won't let you have one even if you want to pay?

Offered to pay £20 for a bit of plastic, but still a 'no'.

That’s very strange seeing as you had to tick a box to agree to a £20 charge.

[basavfc]

Me and several mates also had a no.
Absolute piss take

[Risso]

I’m not sure they’ve got much of a leg to stand on. There’s nothing in the T&Cs I can see that says you have to have a digital ticket. If it was a physical ticket last year then they need to explain why it has to he a digital ticket this year, and why you can’t have a physical ticket despite there being the option for one.

My guess: they’ve bollocksed up the process and are running out of time to supply them all.