Quote from: Dave Javu on May 10, 2022, 10:47:45 AMA bit OT, but can anyone explain to me or point me in the right direction on how to re-assign an existing season ticket to another person for one match (tonight) online, because I've already been on hold on the telephone to the ticket office for what seems like forever.Personally I'd just hand the ticket over them, it's never caused me an issue
A bit OT, but can anyone explain to me or point me in the right direction on how to re-assign an existing season ticket to another person for one match (tonight) online, because I've already been on hold on the telephone to the ticket office for what seems like forever.
Anybody know if the ticket office is open for fans to attend in person?
Finally got through after almost an hour. There is no way to do it online. What a palaver.
I did it for the original Burnley game via the Twitter AVFC support. Only because the friend I was giving to was too far for me physically give it him. They’ve just re-allocated it to me as I can now go to the new date. Wierdly , they didn’t just re activate my season card, but have sent me an E ticket. But these account is quick , and they are very helpful. Other, games I’ve just given my card to whosever is going and it’s never been an issue
Renewed online…took 2 mins !
Tried to renew online. Got to payment stage, did the bank one time passcode thing , all fine then directed back to AVFC website where I got an error message. Payment sat on my bank account as pending (therefore not able to be spent !) , club say transaction not gone through and I need to do it again. Bank say not to do that as funds can be taken by AVFC anytime now. Both parties say nothing to be done until the hold is taken off the money in 7-10 days. Lady I eventually got through to on phone in the ticket office (well, working from home ) didn't seem surprised , apparently its a "new system". I miss the days when I used to pop to ticket office in my lunch hour !
Had a few emails and messages to renew and normally the club are boasting about how many season passes have been sold in 'record time' so it certainly looks like they have got this totally wrong in the current climate and may well regret targeting the less well off and families. Sitting 14th in the league and people struggling to pay their essential bills may well have put many off.