Season tickets 2021/22

[chrisw1]

Are we now in the relocation window?

I don't want to move but was interested to see what seats are available.

[AlexAlexCropley]

From Monday for three days.Phone only,so that's a pisser.

[charleeco7]

I’m looking to move our tickets. Having done it previously you could physically go in and pick your seat, not sure how it’ll go doing it over the phone though.

[purpletrousers]

Is there a full seat plan we can access somehow?

[purpletrousers]

Is there a full seat plan we can access somehow?

Have searched loads online, the only time I’ve see row/seat number plans is when booking a Tkt. Have tweeted @avfcsupport but think they won’t respond till reallocation window open on Monday

[AlexAlexCropley]

And now it's impossible to get through to relocate.Fucking useless

[Three Spires Villa]

My son and his mate want to relocate to sit with other friends, he is to cool to sit with his Dad now!!! He has been on the phone all morning, not in a que they just cut him off.

[sid1964]

Christian and Co. talk about customer service and the above is the way that people get treated, totally shambolic.

[charleeco7]

Whole process has been diabolical this morning/afternoon.

[Drummond]

I feel for the club in moments like this. It's tricky to recruit people for a busy couple of days, get them to know what they need to know etc and then let them go again after.

It just results in crap customer service.

[eamonn]

Outsource it to specialists at high-volume phone sales?

[AlexAlexCropley]

I can't see why it couldn't have been done online rather than phoning .

[artvandelay]

I've attempted to call over 350 times. The worst thing is there's a single seat I'm interested in moving to- I'm not sure whether it is free or not so this could be wasted effort!

[john e]

They really are useless
Every time I’ve phoned since 2 o’clock they’ve said they are unable to answer as extremely busy
Dear customer support team at Villa have no idea how to handle a club of this size

[charleeco7]

It took me 140 odd redials this morning to get through then 50 mins plus on hold. Then despite a linked account I had to have my mates authorisation to change his seat (fair enough). So hung up sorted that out and then another 90 odd calls this afternoon and another 45 min wait on hold.
Very helpful when I eventually got through to anybody though.