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Author Topic: Season tickets 2021/22  (Read 54708 times)

Offline chrisw1

  • Member
  • *
  • Posts: 9147
  • GM : 20.08.2024
Re: Season tickets 2021/22
« Reply #255 on: July 02, 2021, 01:32:35 PM »
Are we now in the relocation window?

I don't want to move but was interested to see what seats are available.

Online AlexAlexCropley

  • Member
  • Posts: 10042
  • Location: DY9
Re: Season tickets 2021/22
« Reply #256 on: July 02, 2021, 01:50:09 PM »
From Monday for three days.Phone only,so that's a pisser.

Offline charleeco7

  • Member
  • Posts: 1196
  • Location: Tamworth
Re: Season tickets 2021/22
« Reply #257 on: July 02, 2021, 08:35:28 PM »
I’m looking to move our tickets. Having done it previously you could physically go in and pick your seat, not sure how it’ll go doing it over the phone though.

Offline purpletrousers

  • Member
  • *
  • Posts: 1718
  • Location: Luton / East London
  • GM : 25.04.2024
Re: Season tickets 2021/22
« Reply #258 on: July 02, 2021, 10:30:15 PM »
Is there a full seat plan we can access somehow?

Offline purpletrousers

  • Member
  • *
  • Posts: 1718
  • Location: Luton / East London
  • GM : 25.04.2024
Re: Season tickets 2021/22
« Reply #259 on: July 03, 2021, 01:24:18 PM »
Is there a full seat plan we can access somehow?

Have searched loads online, the only time I’ve see row/seat number plans is when booking a Tkt. Have tweeted @avfcsupport but think they won’t respond till reallocation window open on Monday

Online AlexAlexCropley

  • Member
  • Posts: 10042
  • Location: DY9
Re: Season tickets 2021/22
« Reply #260 on: July 05, 2021, 11:26:35 AM »
And now it's impossible to get through to relocate.Fucking useless

Offline Three Spires Villa

  • Member
  • Posts: 1991
Re: Season tickets 2021/22
« Reply #261 on: July 05, 2021, 11:36:01 AM »
My son and his mate want to relocate to sit with other friends, he is to cool to sit with his Dad now!!! He has been on the phone all morning, not in a que they just cut him off.

Offline sid1964

  • Member
  • Posts: 3002
  • Location: Dudley, not far from the Castle
Re: Season tickets 2021/22
« Reply #262 on: July 05, 2021, 01:03:31 PM »
Christian and Co. talk about customer service and the above is the way that people get treated, totally shambolic.

Offline charleeco7

  • Member
  • Posts: 1196
  • Location: Tamworth
Re: Season tickets 2021/22
« Reply #263 on: July 05, 2021, 01:15:52 PM »
Whole process has been diabolical this morning/afternoon.

Online Drummond

  • Member
  • *
  • Posts: 28668
  • Age: 52
  • Location: My own little world.
  • GM : 10.10.2024
Re: Season tickets 2021/22
« Reply #264 on: July 05, 2021, 01:40:40 PM »
I feel for the club in moments like this. It's tricky to recruit people for a busy couple of days, get them to know what they need to know etc and then let them go again after.

It just results in crap customer service.

Offline eamonn

  • Member
  • Posts: 29739
  • Location: Down to Worthing...and work there
  • GM : 26.07.2020
Re: Season tickets 2021/22
« Reply #265 on: July 05, 2021, 01:47:01 PM »
Outsource it to specialists at high-volume phone sales?

Online AlexAlexCropley

  • Member
  • Posts: 10042
  • Location: DY9
Re: Season tickets 2021/22
« Reply #266 on: July 05, 2021, 01:59:17 PM »
I can't see why it couldn't have been done online rather than phoning .

Offline artvandelay

  • Member
  • Posts: 154
Re: Season tickets 2021/22
« Reply #267 on: July 05, 2021, 03:06:36 PM »
I've attempted to call over 350 times. The worst thing is there's a single seat I'm interested in moving to- I'm not sure whether it is free or not so this could be wasted effort!

Offline john e

  • Member
  • *
  • Posts: 19207
  • GM : 28.06.2024
Re: Season tickets 2021/22
« Reply #268 on: July 05, 2021, 03:36:30 PM »
They really are useless
Every time I’ve phoned since 2 o’clock they’ve said they are unable to answer as extremely busy
Dear customer support team at Villa have no idea how to handle a club of this size


Offline charleeco7

  • Member
  • Posts: 1196
  • Location: Tamworth
Re: Season tickets 2021/22
« Reply #269 on: July 05, 2021, 04:02:00 PM »
It took me 140 odd redials this morning to get through then 50 mins plus on hold. Then despite a linked account I had to have my mates authorisation to change his seat (fair enough). So hung up sorted that out and then another 90 odd calls this afternoon and another 45 min wait on hold.
Very helpful when I eventually got through to anybody though.

 


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