What to do??

[dave.woodhall]

Common sense wins again. Glad to be of help.

[Sister of Top Cat]

He said that there had been complaints about bad language and abuse in the block which is why they had to take it seriously.

That's probably me 

Seriously though - glad you've got it sorted and look forward to hearing you on Easter Sunday!

[paulcomben]

Impressed by the call you received. I had a completely different and unrelated mix up at a recent match, over my seat being apparently sold twice - coincidentally in your part of the ground behind the dugouts. The stewards dealt with it admirably and a lady from the ticket office called me on the next working day to explain what had happened. Well done, the Villa.

[Ger Regan]

As has been said many times before, you can criticise the club for many things, but its way of dealing with our supporters certainly isn't one of them.