Season tickets 2012/13

[PeterWithe]

The ticket office staff at Villa Park are a credit to the club.  Knowledgable, helpful and friendly beyond the call of duty.  I can't praise them highly enough.

Agreed, an absolute credit to the club whenever I've dealt with them, even if I'm having a moan. Well done to them.

[fredm]

Had my call today.  I told her that I was having serious doubts about renewing but if a certain announcement was forthcoming this weekend then I would undoubtedly renew.  She obviously knew what I was referring to as she said that obviously they have no dealings with football matters.

I asked if the views of persons they spoke to was made known to those above and she said they were and that all calls are recorded and some are listened to.

She asked if she could call me again in a couple of weeks and I told her she could.  Wouldn't say that how she approached the situation was very startling to me as, on every occasion I have had dealings with the ticket office over a good number of years, they have never, ever been less than 100% professional and a credit to the club.

[clogger]

Had our call too...just said that we hadn't made our mind up, that the football on the pitch this year had been poor and not value for money, and that I wasn't convinced at the moment about the Club's vision for the future

The price freeze was mentioned and I did say that £10 off made no difference- if there had been a £50 discount for renewing early then maybe

Was perfectly polite and the guy calling seemed unsurprised and agreed it had not been a good season.......I don't envy them their job at the moment

[PaulMcGrathsNo5Shirt]

The ticket office staff are superb, a credit to the club. I want Paul Faulkner to ring me and ask if i'd like to purchase a season ticket next season.

[Clampy]

Another thumbs up for the ticket office staff, they're excellent.

[eamonn]

Respect to anyone who renews and especially those who don't earn a whole lot.
I think the last time season ticket-holders weren't short-changed was probably MON's second season, 2007/08.

[danlanza]

Another thumbs up for the ticket office staff, they're excellent.

So why can't the rest of the staff be the same?

[Slaphead]

I had a nightmare with the ticket office last year, my experience was quite bad as I found them unhelpful. To get a resolution I had to call the ticket office of another club who were helpful and sorted me out.

[Richard]

Email from the club in response to me stating I will renew if AM goes :


Dear Richard,
 
Thanks for your email.
 
We are currently doing an outbound campaign to our season ticket holders to make supporters aware that season tickets are available for renewal and to advise of renewal deadline dates along with other pieces of information.
 
We appreciate your feedback and we will be sure to make note of it.
 
It has been a very difficult season for us which was not intended, and is one to most certainly put behind us and look to the future. We still remain in the Premier League and we are looking forward to a much better season for 2012/2013.
 
We can see you have been a season ticket holder for a number of years now and we would like you to know that your support has been very valuable to the club and we thank you for that. The club would naturally love to see you down here next season as a season ticket holder again as you have been in previous years but we understand and appreciate you have your opinions to stand by.
 
We would hate for you to miss out on renewing your seat so if you do have a change of heart or if you have any other questions or queries, please do not hesitate to contact us again and we will be able to assist you in the best way we can.
 
Thanks again for your loyal support.
 
Kind Regards
 
Consumer Sales Department

Tel: 0800 612 0970 | Fax: 0800 612 0977

Aston Villa Football Club
Consumer Sales Department
Villa Park, Birmingham, B6 6HE
Email ticketsales@avfc.co.uk
www.avfc.co.uk
 
Book your tickets online via : https://www.eticketing.co.uk/avfc/default.aspx
 

[Ad@m]

I'm feeling thoroughly unloved.  No phone call for me.

I'm going to hold off until the absolute last minute in the hope that McLeish gets fired from the roof of Bodymoor strapped to a ballistic missile.

[Richard]

excellent thought Ad@m !

[Andy_Lochhead_in_the_air]

To the Villa Season Ticket Office.

After a great deal of doubt, I want to renew my season ticket ASAP !
 

[itbrvilla]

Not going to get a season ticket due to other priorities but will definately attend 5+ games next year. 

[Chipsticks]

Same as you itbrvilla, I still can't afford a season ticket, but I will 100% continue my policy of going to at least half the home games and at least two away games.

[Witton Warrior]

Staff have always been great.
My son needs an end seat due to his disability and they always manage to find one.

We are considering ST's again now, just waiting to see who the new man will be...