Many thanks for your email below. We have logged your email in to our complaints process with complaint reference number xxxxxx and offer our apologies you have had cause to complain. Your comments will be passed on to colleagues who will contact you with our response and in line with our complaint procedures. Best wishes Lee
I didn't say I agree with it, but that's the law. I guess the argument would be that if you took it to its extreme posittion and ran a licensed premises where everybody sat and drank nothing but free tap water all day, you'd still have all the costs such as rent, wages, electricity, insurance etc, but no income.
Do they still supply Bovril?
I had a email this morning from Lee thanking me for my complaint and saying it had been passed on to the relevant party. I even got a complaint reference number Quote Many thanks for your email below. We have logged your email in to our complaints process with complaint reference number xxxxxx and offer our apologies you have had cause to complain. Your comments will be passed on to colleagues who will contact you with our response and in line with our complaint procedures. Best wishes Lee
Good Afternoon Thank you for your feedback following the Everton game on Saturday 13th, please accept my apologise that the service levels weren’t at our usual standards.Due to increased temperature’s we had multi technical failures affecting service levels, this caused increased pressure in the concourse area, coupled with increased volumes of beverage being served, resulted in stock movement issues around the stadium.We have worked hard close season on enhancing our concourse areas, with increased street traders, additional draught bar facilities and new food varieties to give greater variety to the Villa Fans.We have fully reviewed all feedback from the game and are working with the team to implement remedial actions in readiness for our next home game against West Ham on Sunday 28th. Thank you again for feedback. Sarah
Not a catering issue but my daughter said that there was only one working stall in the Ladies toilets in the Upper Doug Ellis. They’ve had all closed season to sort that out. They clearly need a decent Facilities Manager.
“ usual high standards” Fkinell