I received an e-mail from Villa today telling me how much cash I had to spend after various ticket purchases (replacing that booklet of vouchers that nobody used), and recently those of us in the away scheme received the letter advertising the free away travel. Over the summer we had various communications thanking us for our support. Of course, you could argue that they could have saved the money spent on postage and printing and knocked a pound or two off ticket prices, but I for one appreciate their attempts to make the customers feel wanted. Full marks for effort to the marketing department.
