Heroes & Villains, the Aston Villa fanzine
Heroes & Villains => Heroes Discussion => Topic started by: Risso on September 22, 2021, 11:37:30 AM
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Have just seen this on Pravda. Whilst I disapprove of anybody acting like a tout and selling tickets at inflated prices, it all seems a bit heavy handed to me:
https://www.avfc.co.uk/news/2021/september/New-measures-to-prevent-resale-of-tickets/
Selling a home ticket for face value and receiving a 3 match ban for it is surely a bit draconian?
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Agreed.
They could help on the home ticket front by not taking the piss by charging 20% for using the official resale process given how cheap it is to sell a season ticket in the first place and how easy it is to resell a season ticket seat for an already sold out game.
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I just gift mine to whoever when I can't go. Don't know where that sits, probably a life ban for aggressive generosity and suspected socialism.
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I just gift mine to whoever when I can't go. Don't know where that sits, probably a life ban for aggressive generosity and suspected socialism.
same as me LeeB....
UTV
The Doc
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I just gift mine to whoever when I can't go. Don't know where that sits, probably a life ban for aggressive generosity and suspected socialism.
Me too. I can't see it as an issue as companies buy STs on the basis that they will be used by different people for most games.
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I've given my ST away numerous times over the years to friends and family if I cannot make it, I just like someone to sit in my seat if I cannot attend!
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I just gift mine to whoever when I can't go. Don't know where that sits, probably a life ban for aggressive generosity and suspected socialism.
Same here, which is very rarely, but.....
tested positive on Friday so alerted various acquaintances that my seat for Everton game was available....problem being getting my ST to someone at such short notice....so, tried to make my seat available back to the club online....it wouldn't let me, citing some kind of "error".
I contacted the club yesterday about my ticket for tonight's game which I had tried to pass on but which no one wanted! Was told the notice for refunds had gone and as there are no refunds for coach travel I lose that too. That's £47.50 that they couldn't help me recover.
I have passed my ManU ticket on to my mate who is already going with his daughter but can now include his wife, son or grandson.
A tad pissed off but I will continue to pass on my ticket whenever I can rather than through the club who haven't helped me one iota in this instance.
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Hmmm.
So, given that we're now, for the first time in decades, selling out every one of our home matches over a decent period of time, that draconian stuff looks to me like a distinct change in the balance of power.
It's gone from 'please buy our tickets' to 'follow our rules or no tickets'.
I know that sounds a bit of an overreaction put like that, but it's how the nuances of it feel.
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I just gift mine to whoever when I can't go. Don't know where that sits, probably a life ban for aggressive generosity and suspected socialism.
Surely they're not saying we can't do that?
"Fan ID transfer of a season ticket" - or is that what this one means?
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19 match ban for consumption of alcohol on an official coach? Fucking hell.
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However, I do think they need to do something with away tickets. There's clearly a significant number of people who buy an away for every game with the intention of selling it on but keeping their history. That doesn't sit right with me. I know there will be occaisions they are bought in good faith and need to be moved on, but I'm aware a number of people buy with no intention of attending.
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So, basically, I can never go to an away game again. Shite.
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So how does a ST holder sell their seat for a game?
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Are we still allowed to give our ticket away when we can't attend? I never bother reselling it so that's an empty seat if I can't.
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Are we still allowed to give our ticket away when we can't attend? I never bother reselling it so that's an empty seat if I can't.
Why don't you resell through the club? You only have to click one button on the website.
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What does “Passing Fan ID for a match ticket or concession abuse” and “Fan ID transfer of a season ticket” supposed to mean? Does it simply mean giving another person access to your fan ID to buy tickets and some how circumventing the season ticket waiting list? Surely it doesn’t mean you can’t pass your season ticket to a family or friends if you can’t attend a game?
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"Fan ID transfer of a (season) ticket" Does this mean giving your fan id to someone so they get your ticket?
Is a season ticket holder allowed to request a printed ticket so that their brother /friend goes to a game?
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Are we still allowed to give our ticket away when we can't attend? I never bother reselling it so that's an empty seat if I can't.
Why don't you resell through the club? You only have to click one button on the website.
I'd rather just give it to mate, less hassle and I'm doing someone a favour.
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They need to amend the wording on those two as it is ambiguous at best. They both refer to the fan ID rather than the physical eTicket or season ticket so it surely can’t mean allowing a family or friend to attend if you can’t make the game. That’s total bullshit if it is and the club needs to change its stance immediately (as an example, what about family or friends that share a season ticket and take it in turns attending games…there must be quite a few that do that already).
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It is even more ludicrous during a pandemic when lots of people will be unable to attend at short notice.
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The way the club has been run in the last few years has been great and I'm pretty happy with things generally at the moment, but this has properly pissed me off. I'm a season ticket holder, with wife and daughter on the waiting list. So far this season we haven't been able to sit together once because the ticket office has been effectively uncontactable, meaning the old process of just asking to swap my seat to wherever we could get 3 together has gone out of the window.
I've now reached the situation where for the Wolves game I have bought a seat on my wife's ID so I can sit next to my daughter, and resold my ticket via the official channel. Firstly, is that against the rules in the context of this information? Secondly, how is it fair that I get 80% of 1/19th of the value of my season ticket for doing this, when the club have now put my seat on sale for more than double what they are giving me back?
This is a shit bit of PR on top of the massive price hikes for the Wolves game, and genuinely the first time I think the new owners are getting things wrong. We might be getting sell-outs now, but if we hit a shit patch like we did last season then people won't necessarily feel inclined to give their money to the club again.
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Also, they don't seem to have even bothered sending an email out about this. How many fans don't check the OS or H&V?
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This is a shit bit of PR on top of the massive price hikes for the Wolves game, and genuinely the first time I think the new owners are getting things wrong.
Wolves ticket prices are an absolute piss take
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wow! I believe its very rare I've actually qualified to go to an away game legitimately, in most cases I've purchased tickets off fans who can't go from facebook or occasionally on here.
I think "Fan ID transfer of a (season) ticket" means if someone in your family or friend group passed away you couldn't just give it to another family member the club sells it to someone on the waiting list.
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It does make you wonder whether they think things through properly
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I have noticed a slight change in the attitude (for want of a better word) of the club. I was in the 1874 Lounge before the Brentford game (which is normally accessesd by Reward prize winners and still is, if you've had your points back that is) but they announced for others, it will be £50 for the rest of the season, which I suppose is not a lot over the next 16 or so games. Add on the Wolves ticket hike which was far too much and this, then I don't know, there seems to have been a shift of some kind. I can't quite put my finger on it.
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This is a shit bit of PR on top of the massive price hikes for the Wolves game, and genuinely the first time I think the new owners are getting things wrong.
Wolves ticket prices are an absolute piss take
I said this on Villa ticket exchange on FB and got shot down about it. Get used to it and we’re not in the championship anymore, pal, were amongst the comments.
It’s the percentage increase that takes the piss. £36 v Toon and Toffees. £49.50 for the same seat v Dingles!.
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It looks like they think that attendances and demand aren't going south any time soon so they can start to squeeze a bit harder.
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I just gift mine to whoever when I can't go. Don't know where that sits, probably a life ban for aggressive generosity and suspected socialism.
Same. My daughter couldnt go last Saturday, so gave seadon ticket to one of my sons mates, he preferred having his mate there, the mate was blown away. everyones a winner. Id best go i to hiding now!!
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I've given my ST away numerous times over the years to friends and family if I cannot make it, I just like someone to sit in my seat if I cannot attend!
That’s a weird one because you are allowed to do that, but you are supposed to do it officially by getting the club to cancel your card for that game and send you an e-ticket to pass on. You’re not supposed to lend your actual card.
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Are we still allowed to give our ticket away when we can't attend? I never bother reselling it so that's an empty seat if I can't.
Why don't you resell through the club? You only have to click one button on the website.
Selling your seat back to the club is a piece of cake - it is literally a couple of clicks on the website.
Passing a ticket on, officially, entails a phone call.
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I think "Fan ID transfer of a (season) ticket" means if someone in your family or friend group passed away you couldn't just give it to another family member the club sells it to someone on the waiting list.
Yes, I think that's what they're getting at, people gifting a 'legacy' season ticket while there's loads on a waiting list.
I don't think they're clamping down on passing it to a mate or whatever if you can't make the odd game. I'm assuming this is aimed more at people getting paper or e-tickets on a match by match basis either as STH 'extras' or members with never any intention other than selling it on.
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This is the Liverpool Dilemma.
My mate and his brother have been going to Anfield on season tickets for 20 years, in a name of somebody who died in the early 90s. They had an amnesty recently and they're now in their own names.
I guess passing a season ticket on for a game physically or passing on a ticket isn't the issue. Its, in terms of away support, those like myself who are about to depart for Chelsea and would still be going if we were about to depart for Outter Mongolia, versus those that buy away tickets for every game, but don't bother going. That artifical card building stops new away support and should be cut out.
Not liking the travel to pick up tickets considering I'm not from around here.
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Not liking the travel to pick up tickets considering I'm not from around here.
Hmmmm, how can you not be 'from around here' (there, where you are?) :-)
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This is the Liverpool Dilemma.
My mate and his brother have been going to Anfield on season tickets for 20 years, in a name of somebody who died in the early 90s. They had an amnesty recently and they're now in their own names.
I guess passing a season ticket on for a game physically or passing on a ticket isn't the issue. Its, in terms of away support, those like myself who are about to depart for Chelsea and would still be going if we were about to depart for Outter Mongolia, versus those that buy away tickets for every game, but don't bother going. That artifical card building stops new away support and should be cut out.
Not liking the travel to pick up tickets considering I'm not from around here.
Don't they mean picking up the ticket from the away ground before kick off?
In which case you presumably will be there if you're going to the game (which is kind of their point I guess).
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Hmmm.
So, given that we're now, for the first time in decades, selling out every one of our home matches over a decent period of time, that draconian stuff looks to me like a distinct change in the balance of power.
It's gone from 'please buy our tickets' to 'follow our rules or no tickets'.
I know that sounds a bit of an overreaction put like that, but it's how the nuances of it feel.
I agree.
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Agree with most of it except the ban on selling ST's at 1/19 value. Surely there should be a route to sell your ST seat if you can not attend a match?
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This is the Liverpool Dilemma.
My mate and his brother have been going to Anfield on season tickets for 20 years, in a name of somebody who died in the early 90s. They had an amnesty recently and they're now in their own names.
I guess passing a season ticket on for a game physically or passing on a ticket isn't the issue. Its, in terms of away support, those like myself who are about to depart for Chelsea and would still be going if we were about to depart for Outter Mongolia, versus those that buy away tickets for every game, but don't bother going. That artifical card building stops new away support and should be cut out.
Not liking the travel to pick up tickets considering I'm not from around here.
Don't they mean picking up the ticket from the away ground before kick off?
In which case you presumably will be there if you're going to the game (which is kind of their point I guess).
That's exactly it. On a random basis they'll send the ticket to the away ground instead of posting it to you, where it can only be collected by the person whose name it's in, if they have ID.
I can see the thinking behind some of it, but the overall feeling is that they've given it as a task to some officious "Gareth" type from The Office, who has been given the job of coming up with a list of "consequences".
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If the demand is there and our improvement continues there's only one direction where next season's season ticket prices are going and I think we could be talking talking energy level increases.
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Hope that the club will not increase prices too much for next season- if they do then this could be my last season ticket after 30+ seasons
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Agree with most of it except the ban on selling ST's at 1/19 value. Surely there should be a route to sell your ST seat if you can not attend a match?
There is, you can sell it back to the club for 80% of the price of one game. Except for Wolves this means I get a shade over £24 back, and the club are now selling that exact same seat for £49.50 - that's pretty much how touts work as far as I can make out.
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This is the Liverpool Dilemma.
My mate and his brother have been going to Anfield on season tickets for 20 years, in a name of somebody who died in the early 90s. They had an amnesty recently and they're now in their own names.
I guess passing a season ticket on for a game physically or passing on a ticket isn't the issue. Its, in terms of away support, those like myself who are about to depart for Chelsea and would still be going if we were about to depart for Outter Mongolia, versus those that buy away tickets for every game, but don't bother going. That artifical card building stops new away support and should be cut out.
Not liking the travel to pick up tickets considering I'm not from around here.
Also have Liverpool-supporting mates. One basically has had a season ticket since he was youn. There was a couple of seasons when he'd had a newborn kid, so he 'sold' his season ticket to someone else. They got the use of his seat for a couple of years, then he had it back off them afterwards. Seemed fair enough to me - it wasn't like it was some random, just a mutual friend of ours who was (and still is) on the waiting list for one himself.
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The final entry on the punishments list refers to bans for alcohol on official away trip coaches.
I've been told that at least two people got such a ban following the Barrow game
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I go with my nine year old son but when I am unable to go I give my ticket to the lads grandad who takes him. Bit daft if I had to cancel my ticket to get a paper ticket sent out to give to him instead of my card.
I’m lead to believe that Liverpool season ticket holders can nominate up to 20 people that can use their card in the event they themselves cannot go.
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Couldn't give my ticket away to anyone when we were shit a few years ago, now there be like flies round shit
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Interesting re the away debate. I live in London and for years was able to get tickets as a season ticket holder for all the away games in the area as I had built up a history of away tickets alongside my ST. Then there was a period where I couldn't attend a number of games and when I went back to trying for away tickets with a worse ticket history and by the time it got to me (ie ST holder but no away games purchased for the season) they were sold out time after time. Now I've just given up altogether, which denies me around 6 shorter trips from home to see my team. I've always wondered how they sell out so quickly. I guess that's part of the reason.
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AVFC Support on Twitter:
Season ticket holders are still able to pass their ticket on to family members and friends for games that they can't make, but you will need to contact the Ticket Office to change the name for that match.
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Are we still allowed to give our ticket away when we can't attend? I never bother reselling it so that's an empty seat if I can't.
Why don't you resell through the club? You only have to click one button on the website.
Selling your seat back to the club is a piece of cake - it is literally a couple of clicks on the website.
Passing a ticket on, officially, entails a phone call.
Not the case with me on Friday Amfy.
I tested positive for Covid on Friday morning and was feeling appropriately shit.
The first click resulted in a block saying an error meant I could not sell it back. When I called the TO yesterday morning to get a refund for tonight's game, they couldn't explain this...especially as the sell back time had been extended from the usual 24 hrs before the game to Saturday morning. Trying for a refund for the ticket for tonight's game I was told the cut off point was 24 hrs so I didn't qualify.....but this was at least 30 hours before the game!
I've always praised the TO.
No longer I'm afraid.
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I go with my nine year old son but when I am unable to go I give my ticket to the lads grandad who takes him. Bit daft if I had to cancel my ticket to get a paper ticket sent out to give to him instead of my card.
I’m lead to believe that Liverpool season ticket holders can nominate up to 20 people that can use their card in the event they themselves cannot go.
You don't though really. Nobody's ever going to check your Dad's ID and assuming he doesn't get himself arrested or kicked out it's just never going to be an issue.
Well, until they bring in face ID and retina scans that is...
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My gripe is, if I can’t attend a home game but would rather not lose £40, I have to wait until the game has sold out to resell via the club? I’d happily give them the 20% or whatever they want to take for selling it as soon as I realise I can’t go, rather than having to wait til days or hours before the game.
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Couldn't give my ticket away to anyone when we were shit a few years ago, now there be like flies round shit
You say that, but my brother and his lad were away for the Newcastle game, and they gave their tickets to his mate so's he could take his kid to his first game. Said mate had actually got a ticket for himself for the game anyway which he'd then tried to give away. I'm not sure what circles he moves in, but he had no takers.
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I'm all in favour of the clamp down on resale / passing on of away tickets.
However, the rules re home tickets seem a bit OTT
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Agree with most of it except the ban on selling ST's at 1/19 value. Surely there should be a route to sell your ST seat if you can not attend a match?
There is, you can sell it back to the club for 80% of the price of one game. Except for Wolves this means I get a shade over £24 back, and the club are now selling that exact same seat for £49.50 - that's pretty much how touts work as far as I can make out.
This is it. If the club offered ST holders a fair price for returning tickets the club have already sold (as you don't get paid unless they do) then fewer people might sell them through alternative channels.
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Interesting re the away debate. I live in London and for years was able to get tickets as a season ticket holder for all the away games in the area as I had built up a history of away tickets alongside my ST. Then there was a period where I couldn't attend a number of games and when I went back to trying for away tickets with a worse ticket history and by the time it got to me (ie ST holder but no away games purchased for the season) they were sold out time after time. Now I've just given up altogether, which denies me around 6 shorter trips from home to see my team. I've always wondered how they sell out so quickly. I guess that's part of the reason.
I'm similar - I had just about enough of a ticket history to get away tickets ... half a dozen home games each season, but went to 3 or 4 local-ish away games against the less popular clubs (e.g. Wigan). Kids came, my booking history has pretty much become nothing ... guess I'm not going to an away match again :(
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19 match ban for consumption of alcohol on an official coach? Fucking hell.
they've got to catch you first :)
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AVFC Support on Twitter:
Season ticket holders are still able to pass their ticket on to family members and friends for games that they can't make, but you will need to contact the Ticket Office to change the name for that match.
what a ball ache
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Phoning the ticket office is archaic in this day and age for such a simple process. Why can't it be done online? Then email an e ticket to the ticket holder who can then forward to the person having the ticket.
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Phoning the ticket office is archaic in this day and age for such a simple process. Why can't it be done online? Then email an e ticket to the ticket holder who can then forward to the person having the ticket.
the wonders of modern technology....
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They dont know there own system. You could upgrade kids tickets online and pay the difference and print the tickets. They were adamant you couldnt but i did it for newcastle and brentford.
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Phoning the ticket office is archaic in this day and age for such a simple process. Why can't it be done online? Then email an e ticket to the ticket holder who can then forward to the person having the ticket.
I waited 37 minutes for a response yesterday....culminating in a complete waste of time!
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AVFC Support on Twitter:
Season ticket holders are still able to pass their ticket on to family members and friends for games that they can't make, but you will need to contact the Ticket Office to change the name for that match.
Is sending them a Tweet/email sufficient, seeing as they never answer the phone?
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It looks like they think that attendances and demand aren't going south any time soon so they can start to squeeze a bit harder.
Pretty much this. We're selling out most weeks now (compared to even MON seasons when attendances were good but still in 36-38k range most weeks) so why not squeeze extra 5-10 quid out of people given demand is there if a couple of hundred don't want to pay extra.
Just up to us to raise a fuss and perhaps they'll be a compromise. Happened at Liverpool with their owners making some ricks over ticket prices in the past, there were protests and things got watered down. While we're not that type of fanbase really I'm sure Purslow would look at things and raise it with the owners if he got a few emails sent to him.
Reminds me of something else. I remember mid point last season there was big talk you'd need photo ID to get into games in covid era. I assume that idea got dropped as didn't need any of that to make the Brentford game.
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It looks like they think that attendances and demand aren't going south any time soon so they can start to squeeze a bit harder.
Pretty much this. We're selling out most weeks now (compared to even MON seasons when attendances were good but still in 36-38k range most weeks) so why not squeeze extra 5-10 quid out of people given demand is there if a couple of hundred don't want to pay extra.
Just up to us to raise a fuss and perhaps they'll be a compromise. Happened at Liverpool with their owners making some ricks over ticket prices in the past, there were protests and things got watered down. While we're not that type of fanbase really I'm sure Purslow would look at things and raise it with the owners if he got a few emails sent to him.
Reminds me of something else. I remember mid point last season there was big talk you'd need photo ID to get into games in covid era. I assume that idea got dropped as didn't need any of that to make the Brentford game.
But,but: isn't there something about a random id check requiring photo ID for away matches?
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However, I do think they need to do something with away tickets. There's clearly a significant number of people who buy an away for every game with the intention of selling it on but keeping their history. That doesn't sit right with me. I know there will be occaisions they are bought in good faith and need to be moved on, but I'm aware a number of people buy with no intention of attending.
It’s less than is being made out The real touts here are the club yes our Villa where for big home games could make a massive profit with resales. Ps away tickets meant to be £30 max but Villa add on 50p admin fee this is all forgotten when the club are casting aspersions
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They dont know there own system. You could upgrade kids tickets online and pay the difference and print the tickets. They were adamant you couldnt but i did it for newcastle and brentford.
That’s good to know!!
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AVFC Support on Twitter:
Season ticket holders are still able to pass their ticket on to family members and friends for games that they can't make, but you will need to contact the Ticket Office to change the name for that match.
Is sending them a Tweet/email sufficient, seeing as they never answer the phone?
I've used the Twitter function when there's been a glitch on away tickets and means of delivery, which they've managed to sort over DM.
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From botched investigations when they initially cancelled tickets for a regular attendee this will not end well I can assure you. Villa are becoming more cash conscious and less concerned about the fans at any given moment
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Phoning the ticket office is archaic in this day and age for such a simple process. Why can't it be done online? Then email an e ticket to the ticket holder who can then forward to the person having the ticket.
I waited 37 minutes for a response yesterday....culminating in a complete waste of time!
My ticket for Chelsea last night hadn’t arrived by Tuesday and I leave for work a couple of hours before the post arrives so no chance of seeing it on Wednesday.
I sent an email to the ticket office on Tuesday evening. I had not received a reply by 11am so called and after 15 minutes got through to a very helpful person who organised a duplicate to pick up from the Shed ticket office but warning I would need photo ID. Ticket was available as promised and they did ask for ID. Bloke told me there were loads like me who hadn’t received their original ticket.
PS original ticket has still not arrived. In my experience the ticket office are helpful but getting through is much harder than it used to be.
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They are starting to lose touch with the supporters which is disappointing - Always thought of Villa as a family club its no longer, them and us. This ticket resale malachy doesn't affect me as I will get one from my history or somehow, but the club are less than whiter than white over the problem from the very beginning of the issue with that daft away scheme, which not only was a touting paradise for both entrants and the club but the left over effects are now being shown only too well
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Phoning the ticket office is archaic in this day and age for such a simple process. Why can't it be done online? Then email an e ticket to the ticket holder who can then forward to the person having the ticket.
I waited 37 minutes for a response yesterday....culminating in a complete waste of time!
My ticket for Chelsea last night hadn’t arrived by Tuesday and I leave for work a couple of hours before the post arrives so no chance of seeing it on Wednesday.
I sent an email to the ticket office on Tuesday evening. I had not received a reply by 11am so called and after 15 minutes got through to a very helpful person who organised a duplicate to pick up from the Shed ticket office but warning I would need photo ID. Ticket was available as promised and they did ask for ID. Bloke told me there were loads like me who hadn’t received their original ticket.
PS original ticket has still not arrived. In my experience the ticket office are helpful but getting through is much harder than it used to be.
Following the debacle at Reading a few years ago I dread the thought of collecting my ticket from the away TO. It was bloody chaos and I managed to get in at half time! Some didn't get in at all!
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Price increases and punishment for ticket resales , are all part of the gentrification planned.
They want working class lads down there, replace them with middle classes, corporates, Johnny come latelys and Immigrants.
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Price increases and punishment for ticket resales , are all part of the gentrification planned.
They want working class lads down there, replace them with middle classes, corporates, Johnny come latelys and Immigrants.
Is this a two phased, long term plan? Entice the working class lads in, and then replace them with the groups mentioned? And are there other groups, LBGT for example, in this plan or is it just those specific four?
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Price increases and punishment for ticket resales , are all part of the gentrification planned.
Immigrants.
Is that a band?
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I wonder how legally watertight those punishments are. I know there will be terms and conditions in the contract for season tickets, but this all seems very unilateral. I might fine the club £1,000 every time we let in a last minute goal or don’t buy a defensive midfielder. £10,000 for playing 5 at the back.
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How are they going to police this at home games?
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How are they going to police this with their ticket office workforce of 3 part timers?
Ray Fairfax would have sorted this shower out.
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The rules seem to suggest the offence is advertising the tickets. So that would be touting which is illegal (as is drinking alcohol in a moving vehicle I believe).
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I've given my ST away numerous times over the years to friends and family if I cannot make it, I just like someone to sit in my seat if I cannot attend!
That’s a weird one because you are allowed to do that, but you are supposed to do it officially by getting the club to cancel your card for that game and send you an e-ticket to pass on. You’re not supposed to lend your actual card.
Slightly more complex, they are happy for you to pass on but with their knowledge, so don’t want to issue you a same name e-ticket, but instead do it to another ticket ID so they know who is there. If it’s last minute passing on which happened for me a few times with child health stuff it’s a bit of extra hassle, but to be fair it was relatively easy to get through on Saturday (2 mins & 10mins)
Just to say we are not allowed to sell back to the club for the family zone, so am making sure all fan IDs are linked for ease of last minute reallocating.
Also agree will be interesting if/how these rules are publicised.
There is some contradiction to some advice more informally offered through the @AVFCSupport Twitter account where they had previously said (only) “ideally we need to know the details of the supporter taking their place”
Incidentally DMs for that Twitter are an effective none urgent way to get in touch, but be aware they go in chronological order to respond and sending a 2nd/fresh message puts you back down the bottom of the list.
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Glad to hear that ST holders are still able to pass tickets to friends and family, but contacting the TO to inform them seems a bit OTT. Is there any reason for this such as Covid tracking and does the friend/family member get match history added to their ID? It doesn’t make much sense when there are no checks at the game and just causes more unnecessary admin work for the TO staff.
With regards to ticket price increases…we have to draw the line somewhere and that line has been crossed for the Wolves game. I want to attend regularly and could have bought 2 tickets (both Claret members) but I simply refuse to pay £100 for 2 tickets for a league game…the real cost for a few hours is actually over £125 (or £60+ per person) when you factor in food, drinks and travel. For me, to have that cost on a regular basis simply isn’t realistic or affordable so if that’s the route we’re going down then I’m just going to have to be more picky over which games to attend…and with living costs on the rise, I expect it will be the same for more supporters.
To put it simply, supporting and going to the Villa has always been a passion, a priority and an affordable past time my entire life that you go to week in week out regardless of how well we’re doing, who we’re playing, whatever the weather or other social commitments you have. Villa Park is my second home but now it seems like it’s turning into an expensive luxury day trip that you can only go to once in a while. It’s quite sad that this is what it might be or evolve more into, but as long as we’re selling out games and have a long ST waiting list, then I very much doubt if the club give a toss if a percentage of the tickets are sold to day trippers or Johnny come latelys rather than core Villa fans. We’re quick enough to criticise the likes of Man Citeh and their fans, but keep going down this path and we won’t be too far behind what their match going fan base has become.
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The rules seem to suggest the offence is advertising the tickets. So that would be touting which is illegal (as is drinking alcohol in a moving vehicle I believe).
It's not illegal to drink alcohol in a moving vehicle but it is illegal to drink alcohol in a coach on the way to a designated sporting event.
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The rules seem to suggest the offence is advertising the tickets. So that would be touting which is illegal (as is drinking alcohol in a moving vehicle I believe).
It's not illegal to drink alcohol in a moving vehicle but it is illegal to drink alcohol in a coach on the way to a designated sporting event.
Thank fuck for that. I don't know what I'd do (as a passenger) without my car beers down the M40!
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I agree about the wolves price hike - it seems unjustifiable for that game. But I would point out if you are wiling to compromise on location there were tickets at £29.50, £35.00 & £37.50 in Zones 6, 5 & 4. I suspect this compares favourably to a lot of the top half clubs in the PL?
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Yeah I meant to edit my post after posting to say that I could consider buying seats in a cheaper block. Looking at the block prices, there also appears to be quite substantial concessions so that would make it much more affordable for someone like my old man (worth noting that concessions aren’t applicable on certain higher priced blocks).
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Another email received telling me about ticket punishments.Could be interesting if you are chosen to pick up your away ticket from the host club with photo Id.
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Another email received telling me about ticket punishments.Could be interesting if you are chosen to pick up your away ticket from the host club with photo Id.
I had to do that on Wednesday at Chelsea - and they checked my ID. No problem as it was genuinely my ticket but that would scupper a few people I reckon.
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Another email received telling me about ticket punishments.Could be interesting if you are chosen to pick up your away ticket from the host club with photo Id.
I had to do that on Wednesday at Chelsea - and they checked my ID. No problem as it was genuinely my ticket but that would scupper a few people I reckon.
That's what I'm on about
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There seems to be a fair bit of supporter registration by the back door going on.
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How long before we see touts at Villa Park....?
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How long before we see touts at Villa Park....?
Foo Fighters
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Another email received telling me about ticket punishments.Could be interesting if you are chosen to pick up your away ticket from the host club with photo Id.
Ways and means I guess, but that can often be a huge pain in the arse on match day.
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According to the ticketing system, they've only been printing Spurs away tickets today to get out for next weekend – mine was ordered a fortnight ago. With the post as it is around our way, I wouldn't back all 3,000 tickets to make it through in time either. If they're gonna wait until it's a sell-out before printing every away game, those collection queues are only getting longer.
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My daughter had to pick up a ticket at Stamford bridge because it was posted late, she was told she’d need ID but didn’t, the ticket she was given turned out to be a duplicate of one already held by another member of the party she was with, she didn’t know this until it wouldn’t work at the turnstile, luckily a lad standing near in the queue let her have a spare he was carrying. I guess he didn’t realise being kind carries such a risk.
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Glad to hear that ST holders are still able to pass tickets to friends and family, but contacting the TO to inform them seems a bit OTT. Is there any reason for this such as Covid tracking and does the friend/family member get match history added to their ID? It doesn’t make much sense when there are no checks at the game and just causes more unnecessary admin work for the TO staff.
Not sure if it goes on their history, I’d presumed it would, will monitor.
“A season card holder advertising home tickets at the value of 1/19th” is not allowed so
Whereas in the past I might have said if there was a friend on here who was a parent with an under 14 happy to be in reserve for the family stand in case we can’t make should get in touch, I believe doing that now might contravene rules.
it sounds like advertising is the offence, not entirely clear if allowing someone to buy our pair of tickets for the princely cost price sum of £29.10 would be not allowed and we’re only allowed to give away for free - ie transfer to named folk with ID 🤷🏻♂️.
Have a couple of father & sons I know anyway so hopefully won’t ever waste the family zone tix I’m not allowed to sell back to the club.
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According to the ticketing system, they've only been printing Spurs away tickets today to get out for next weekend – mine was ordered a fortnight ago. With the post as it is around our way, I wouldn't back all 3,000 tickets to make it through in time either. If they're gonna wait until it's a sell-out before printing every away game, those collection queues are only getting longer.
I'm waiting for one of my tickets to arrive late before I have a proper go about this. It's not resolving anything posting them out late, only pissing more people off than before.
Got to say though I was disgusted with one email I saw where a lions club ordered tickets only to sell them on, on the basis that they were worried they would lose out in future ballots if they didn't apply. On the other hand the Villa created the situation with that away scheme when we were in the Championship. I am also unhappy about the way the club are dealing with resale tickets - if I had sold my Lower Holte End ticket for wolves I would get something like £12 - the club would then tout the ticket at £39 plus admin fee plus postage.
Its not all black and white but the Villa have a lot to answer for themselves.
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bump.
i'm not using my season ticket tonight. i knew this would be the case when the fixtures came out, so i put it up for resale at the first opportunity a few weeks ago. it hasn't sold, despite being towards the front of the lower holte and one of the cheapest seats in the ground.
i note the game isn't sold out tonight (still £55 tickets in the upper trinity!). the cynic in me thinks the club only resells tickets when the match is fully sold out, but does anyone know if this is the case, or not?
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That is what other posters have suggested on different threads here, yeah...
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bump.
i'm not using my season ticket tonight. i knew this would be the case when the fixtures came out, so i put it up for resale at the first opportunity a few weeks ago. it hasn't sold, despite being towards the front of the lower holte and one of the cheapest seats in the ground.
i note the game isn't sold out tonight (still £55 tickets in the upper trinity!). the cynic in me thinks the club only resells tickets when the match is fully sold out, but does anyone know if this is the case, or not?
Same for me.Lower Holte and ticket is nowhere to be found on resale.Hmmm
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Shhh, don't let Fred know....
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that's because football clubs see us as customers only these days - do they really give a toss about supporters?
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i note the game isn't sold out tonight (still £55 tickets in the upper trinity!). the cynic in me thinks the club only resells tickets when the match is fully sold out, but does anyone know if this is the case, or not?
That is in the terms and conditions of resale, to be fair.
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i note the game isn't sold out tonight (still £55 tickets in the upper trinity!). the cynic in me thinks the club only resells tickets when the match is fully sold out, but does anyone know if this is the case, or not?
That is in the terms and conditions of resale, to be fair.
certainly not explicit, but assume is covered by the highlighted section below.
(https://i.ibb.co/LvcC5Wy/Screenshot-2021-12-02-104721.png) (https://ibb.co/Yb1tZMS)
anyway now i know, assume it will be the same for chelsea, and will give it to someone instead.
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55 pounds for the upper trinity is a lot,if you want to bring a child along, plus food prices,my ticket for the holte end works out 15 pound per match
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Can people advise if there is better way of doing this. I have my ST but I like to take my niece to games where possible. The only way i know I can do this is to sell my ticket back to the club and then buy 2 tickets together. I cant/won't do this though until mines sells so is there a better way I can do it?
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Can people advise if there is better way of doing this. I have my ST but I like to take my niece to games where possible. The only way i know I can do this is to sell my ticket back to the club and then buy 2 tickets together. I cant/won't do this though until mines sells so is there a better way I can do it?
You need to get your niece a membership (if she does not have one already) and then when the game goes on sale to members phone the club up, find 2 together and move your seat and buy one for your niece
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Can people advise if there is better way of doing this. I have my ST but I like to take my niece to games where possible. The only way i know I can do this is to sell my ticket back to the club and then buy 2 tickets together. I cant/won't do this though until mines sells so is there a better way I can do it?
I have a similar situation with my nephew. He has a Villa Cubs membership, but at the time tickets go on sale to Villa Cubs & members, Which is online at 5pm so you can’t sort it by phone, I am not entitled to buy one next to him for myself as a Season Ticket holder (even if I had already put my own ticket back in the pot). This is crazy - we can’t be the only adult season ticket holders who want to take a child to a few games a season. It’s pretty basic!
I get round it because I also have a claret membership for my husband, so I buy tickets elsewhere in the ground for me and my nephew, using my husband and my nephew’s memberships. Then my husband sits in my season ticket seat.....which is fine if you have a spare membership floating about as I have, but most people will just have one for their ‘cub’.
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Yep, it's a mess. It really can't be that hard to let you move your seat online.
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Can people advise if there is better way of doing this. I have my ST but I like to take my niece to games where possible. The only way i know I can do this is to sell my ticket back to the club and then buy 2 tickets together. I cant/won't do this though until mines sells so is there a better way I can do it?
You need to get your niece a membership (if she does not have one already) and then when the game goes on sale to members phone the club up, find 2 together and move your seat and buy one for your niece
Cheers bud
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Can people advise if there is better way of doing this. I have my ST but I like to take my niece to games where possible. The only way i know I can do this is to sell my ticket back to the club and then buy 2 tickets together. I cant/won't do this though until mines sells so is there a better way I can do it?
I have a similar situation with my nephew. He has a Villa Cubs membership, but at the time tickets go on sale to Villa Cubs & members, Which is online at 5pm so you can’t sort it by phone, I am not entitled to buy one next to him for myself as a Season Ticket holder (even if I had already put my own ticket back in the pot). This is crazy - we can’t be the only adult season ticket holders who want to take a child to a few games a season. It’s pretty basic!
I get round it because I also have a claret membership for my husband, so I buy tickets elsewhere in the ground for me and my nephew, using my husband and my nephew’s memberships. Then my husband sits in my season ticket seat.....which is fine if you have a spare membership floating about as I have, but most people will just have one for their ‘cub’.
I will have to get her a cubs membership. I just thought there would be an easier way.
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Amfy you can just move a ST seat easily, then but the one next to him. They might mot let you do both until the ST purchase window, but it should be very doable.
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Amfy you can just move a ST seat easily, then but the one next to him. They might mot let you do both until the ST purchase window, but it should be very doable.
I know I. An move my season ticket easily, but then I’d need to be sure of being able to get the one next to it when the memberships went on sale.
By the ST purchase window, there is very limited choice.
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Purchased a Burnley ticket last night but was wondering why I hadn't received a confirmation email with ticket as PDF.
Just had a look on my settings and noticed it was a ticket resale? What happens now, should I have actually got email or will it come through the post (if paper tickets are actually still a thing).
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Got a ticket for the Burnley game for a relative and was sent confirmation of receipt and ground rules, waited for a few days and emailed them about actual ticket hadn't come through, ticket received through email before they answered enquiry
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Purchased a Burnley ticket last night but was wondering why I hadn't received a confirmation email with ticket as PDF.
Just had a look on my settings and noticed it was a ticket resale? What happens now, should I have actually got email or will it come through the post (if paper tickets are actually still a thing).
I’d say you should have an email. They only do postal tickets for away games now as far as I can see.
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Home tickets are email and print at home, away are sent via post. No ticket collections at all from VP
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Home tickets are email and print at home, away are sent via post. No ticket collections at all from VP
Is the ticket office open to go in and ask why I didn't get email confirmation after purchasing Burnley ticket? Get free day on Tuesday so will pop down there if you can still do it.
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Home tickets are email and print at home, away are sent via post. No ticket collections at all from VP
Is the ticket office open to go in and ask why I didn't get email confirmation after purchasing Burnley ticket? Get free day on Tuesday so will pop down there if you can still do it.
There’s no one in the ticket office. They are working from home. You can phone them though.
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Home tickets are email and print at home, away are sent via post. No ticket collections at all from VP
Is the ticket office open to go in and ask why I didn't get email confirmation after purchasing Burnley ticket? Get free day on Tuesday so will pop down there if you can still do it.
There’s no one in the ticket office. They are working from home. You can phone them though.
O.k email it is!
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As a season ticket seller, I can sell back to the club but at a 20% loss. But they will only put my 2 tickets on sale when all the others have sold out. Thing is, my seats are bang on the halfway line so another fan would possibly want them over some corner somewhere, or wherever the last seats are. I understand that the club want to sell their tickets before mine, and I have no problem with that. On the other hand, I could have sold them to a mate, to somebody on here, etc but that is a punishable offence now. Means, that I'm down the thick end of 150 quid for the Manchester City and Leicester matches.
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I can't see how the club would know if you'd passed them on to a mate for a couple of games, unless you'd let it slip online that that was your intention.
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How can they check?
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Rely on the old East Germany-style 'inform on your neighbours, fabulous prizes to be won' idea? Even then how would the regulars know if the people they usually sit next to had sold their tickets directly or via the club?
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The stewards by me can’t stop folks from walking to their seat with a pint. I wouldn’t expect them to sniff out someone using their mates ST.
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As a season ticket seller, I can sell back to the club but at a 20% loss. But they will only put my 2 tickets on sale when all the others have sold out. Thing is, my seats are bang on the halfway line so another fan would possibly want them over some corner somewhere, or wherever the last seats are. I understand that the club want to sell their tickets before mine, and I have no problem with that. On the other hand, I could have sold them to a mate, to somebody on here, etc but that is a punishable offence now. Means, that I'm down the thick end of 150 quid for the Manchester City and Leicester matches.
You can actually tell the club you are ‘giving’ your seat to a friend or family for a certain game, and they will send you an e-ticket for them so you don’t have to lend your card.
I wouldn’t like to say whether there was any way of telling if money changed hands after this legitimate transaction.
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Thanks for the replies, everybody. I think you are probably right and also that it is fine to share with people if they are in your 'preferred friends' list.
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I was going to give my mate my season ticket this week, as I have a wedding ? I’m guessing now with vaccine passports needed that won’t work ?
I don’t want to be on the naughty step.
The shame is he hasn’t been for years. I’d rather him have it than make £25.
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I was going to give my mate my season ticket this week, as I have a wedding ? I’m guessing now with vaccine passports needed that won’t work ?
I don’t want to be on the naughty step.
The shame is he hasn’t been for years. I’d rather him have it than make £25.
I say go for it. I've never had a ticket checked for the name, and I don't know anyone that has. With the enhanced measures coming in, there's every chance we'll have to flash a QR code vaguely towards someone that probably couldn't care less, but the chances of them stopping you to check the name on it are, in all likelihood, zero.
Remember, these protocols to require a covid pass have been in place at the Villa since August, and we were told spot checks were being increased as of the Wolves game. Has anyone noticed this, besides hospitality? I haven't.
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Has anyone noticed this, besides hospitality? I haven't.
There aren't any spot checks in hospitality. They just make you wear a mask to get in through the door, and after that it's do what you want.
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Agree, it’s all lip service, they aren’t checking covid passes against ST details otherwise we may as well start queuing for Burnley today.
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I was going to give my mate my season ticket this week, as I have a wedding ? I’m guessing now with vaccine passports needed that won’t work ?
I don’t want to be on the naughty step.
The shame is he hasn’t been for years. I’d rather him have it than make £25.
I say go for it. I've never had a ticket checked for the name, and I don't know anyone that has. With the enhanced measures coming in, there's every chance we'll have to flash a QR code vaguely towards someone that probably couldn't care less, but the chances of them stopping you to check the name on it are, in all likelihood, zero.
Remember, these protocols to require a covid pass have been in place at the Villa since August, and we were told spot checks were being increased as of the Wolves game. Has anyone noticed this, besides hospitality? I haven't.
Thank you. Yeah I’ve given it to a few friends for some games , and sold it back to club for a couple. I’ll tell him to go for it.
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Remember, these protocols to require a covid pass have been in place at the Villa since August, and we were told spot checks were being increased as of the Wolves game. Has anyone noticed this, besides hospitality? I haven't.
nope. i've been checked twice, away at chelsea in the league cup, and away at spurs.
never been checked at villa park.
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As I said after the Leicester game, we got asked for proof of vaccination by somebody in a pink tabard outside the Trinity. I don't think they would/could have done anything if we hadn't shown them our passes. (Which we were happy to do, and did).
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I was asked by two separate people with phones in Witton Lane before the Brighton game if I was vaccinated and if I had the pass. They didn't ask me to show it though. I assumed it was surveys to see what impact they would have.
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We’ve had a ticket passed on & been into the club twice to tell them about it & they’ve said it’s fine, but have still only provided a ticket in the original owners name - so we are hoping no one is going to pull us up on this today. We filled out the covid form in the new owners name….so who knows how that will pan out!
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With such a useless and rude ticket office manager anything could happen at the club. Senior management need to get rid ….. and as for Lee Preece what a waste of space that bloke is
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We’ve had a ticket passed on & been into the club twice to tell them about it & they’ve said it’s fine, but have still only provided a ticket in the original owners name - so we are hoping no one is going to pull us up on this today. We filled out the covid form in the new owners name….so who knows how that will pan out!
That’s interesting. I’m now just sending a DM via Twitter and asking them to transfer to a friends Tkt ID (someone already on my friends list); they then send to me e-tix in their name so all above board. First time I did it (esp as they don’t let you resell in the family section as per T&C) they just sent me e tix in our own names to pass on (they have been said on Twitter it’s ok to pass on, but since have said it has to be done the friends ID
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I can’t get to the Chelski match so I’m going to give it to a relative, do I have to inform the club via telephone and how does he complete the covid pass form
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You can forward the form to him, he completes it with his own name and details, it’s all OK.
We had looked into it last week and that was all that was needed.
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You can forward the form to him, he completes it with his own name and details, it’s all OK.
We had looked into it last week and that was all that was needed.
Thanks Amfy, do I need to inform the club
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You can forward the form to him, he completes it with his own name and details, it’s all OK.
We had looked into it last week and that was all that was needed.
Thanks Amfy, do I need to inform the club
Mate did exactly that this morning. Two minute phone call – club swap the references over and send out an e-ticket. They then just said make sure the new ticket holder knows the protocols to get into the ground.
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You can forward the form to him, he completes it with his own name and details, it’s all OK.
We had looked into it last week and that was all that was needed.
Thanks Amfy, do I need to inform the club
Mate did exactly that this morning. Two minute phone call – club swap the references over and send out an e-ticket. They then just said make sure the new ticket holder knows the protocols to get into the ground.
Thanks exigo, he hasn’t got a ST or membership, does that matter to the club?
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You can forward the form to him, he completes it with his own name and details, it’s all OK.
We had looked into it last week and that was all that was needed.
Thanks Amfy, do I need to inform the club
To be honest that’s the bit I’m not sure about because it was the person who was giving me ticket who spoke to the club, & the club just left the tickets in the original person’s name & said it’d be fine if the form applied to the person who was actually going.
I am thinking that filling the form out in the name of person going, by default, does inform the club - but it might be worth giving them a quick call if you are worried.
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You can forward the form to him, he completes it with his own name and details, it’s all OK.
We had looked into it last week and that was all that was needed.
Thanks Amfy, do I need to inform the club
To be honest that’s the bit I’m not sure about because it was the person who was giving me ticket who spoke to the club, & the club just left the tickets in the original person’s name & said it’d be fine if the form applied to the person who was actually going.
I am thinking that filling the form out in the name of person going, by default, does inform the club - but it might be worth giving them a quick call if you are worried.
Thanks amfy
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Update
Rang Villa ticket office today (+44 330 323 1874) and told the very helpful Liz that I was unable to attend the Chelski match. I said that I usually attended with my daughter but wanted to give my ticket to her husband. Liz said “no problem” took my details, his details and said that an e-ticket would be in my inbox within 30 minute, which it was. I forwarded this to my son-in-law and jobs a guddon, easy as pie.
Thanks amfy and exigo for your help, much appreciated
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I sold my ticket back to the club for Burnley. Any ideas on what happens now? I an assuming the person who brought the ticket with have the right to go but any ideas on what happens if they can't make it? Will I still get the refund for the ticket or will I be given the chance to go automatically?
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Can you pass on a ST to a friend with the ST holders details not matching the different name on a Covid pass? Will they refuse entry?
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I sold my ticket back to the club for Burnley. Any ideas on what happens now? I an assuming the person who brought the ticket with have the right to go but any ideas on what happens if they can't make it? Will I still get the refund for the ticket or will I be given the chance to go automatically?
I expect you’d be out if the loop for that ticket as it belongs to the person that bought it or the club, if they refund them. You’ll probably have to buy when you can separately ?
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Can you pass on a ST to a friend with the ST holders details not matching the different name on a Covid pass? Will they refuse entry?
I don’t know. If it was me I’d dM the support on Twitter, requesting etkt transfer to their ID and to generate a fresh form to that ID.
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So my £55 seat in Upper Trinity for Chelsea that I sold back to the club has yielded me a return of £28. Remind me again why I shouldn’t just sell it on myself?
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So my £55 seat in Upper Trinity for Chelsea that I sold back to the club has yielded me a return of £28. Remind me again why I shouldn’t just sell it on myself?
To be fair, you're not going to get the match ticket price for something you paid considerably less for as a season ticket holder.
But the 20% admin fee they charge for a risk-free sale where they make a significant profit is a joke.
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So my £55 seat in Upper Trinity for Chelsea that I sold back to the club has yielded me a return of £28. Remind me again why I shouldn’t just sell it on myself?
Man alive!
I doubt I'll bother in future if the return is barely half the face value. Think I'd rather keep the option of changing my mind about going up until the last minute.
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So my £55 seat in Upper Trinity for Chelsea that I sold back to the club has yielded me a return of £28. Remind me again why I shouldn’t just sell it on myself?
As a season ticket or just a single ticket for that game ??
Season ticket works out at £32/33 a game so not too bad tbh.
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Someone who came out with the new resale rules obviously had too much time on their hands. No doubt the same joker who had the brain storm with the away scheme
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So my £55 seat in Upper Trinity for Chelsea that I sold back to the club has yielded me a return of £28. Remind me again why I shouldn’t just sell it on myself?
As a season ticket or just a single ticket for that game ??
Season ticket works out at £32/33 a game so not too bad tbh.
If it's season ticket you lose £5, the club makes £27. Nice work if you can get it.
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So my £55 seat in Upper Trinity for Chelsea that I sold back to the club has yielded me a return of £28. Remind me again why I shouldn’t just sell it on myself?
As a season ticket or just a single ticket for that game ??
Season ticket works out at £32/33 a game so not too bad tbh.
If it's season ticket you lose £5, the club makes £27. Nice work if you can get it.
Risk free on the club's part too Dave, as the club only pay you once they've guaranteed their profit.
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So my £55 seat in Upper Trinity for Chelsea that I sold back to the club has yielded me a return of £28. Remind me again why I shouldn’t just sell it on myself?
As a season ticket or just a single ticket for that game ??
Season ticket works out at £32/33 a game so not too bad tbh.
If it's season ticket you lose £5, the club makes £27. Nice work if you can get it.
Risk free on the club's part too Dave, as the club only pay you once they've guaranteed their profit.
As I have said many a time, Premier League clubs are terrified that someone, somewhere, is making a pound that they could have.
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So my £55 seat in Upper Trinity for Chelsea that I sold back to the club has yielded me a return of £28. Remind me again why I shouldn’t just sell it on myself?
As a season ticket or just a single ticket for that game ??
Season ticket works out at £32/33 a game so not too bad tbh.
If it's season ticket you lose £5, the club makes £27. Nice work if you can get it.
Risk free on the club's part too Dave, as the club only pay you once they've guaranteed their profit.
Not risk free for me though. I wasn't even able to put my Man Utd ticket up for sale until it was a sellout. Lucky, it was Man U, but not so much fun for, say, Leeds on a Wednesday night.
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Okay, so I want to sell my ticket for this Saturday. Good reason for not going, but not going into details on here. How do I do it? I've looked on the OS but can't see how. It's probably staring me in the face but any help from you guys would be good.
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Go to https://tickets.avfc.co.uk/ and log in. Click on your name, top right. An option to sell should appear top right side. NB I tried just now and seems there is a site issue.
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Okay, so I want to sell my ticket for this Saturday. Good reason for not going, but not going into details on here. How do I do it? I've looked on the OS but can't see how. It's probably staring me in the face but any help from you guys would be good.
It seems to be down at the moment, but log in. Then click on your name. Top right is should say fortchcoming matches. You can tick a box and clicl 'sell my ticket' or something like that.