Heroes & Villains, the Aston Villa fanzine
Heroes & Villains => Heroes Discussion => Topic started by: martyn ellis on August 11, 2020, 05:50:46 PM
-
Just had a panic on season ticket renewal (everything is so upside down these days i'd forgotten about it) and find my login details don;t work and the office is closed for the day. What's the drill? What happens before they allow fans back in? is there any modification on price. probably should wait till tomorrow to speak to someone but if anyone has any info I'd be grateful
-
Just had a panic on season ticket renewal (everything is so upside down these days i'd forgotten about it) and find my login details don;t work and the office is closed for the day. What's the drill? What happens before they allow fans back in? is there any modification on price. probably should wait till tomorrow to speak to someone but if anyone has any info I'd be grateful
I wouldn’t panic. I don’t think anyone will be going back to football stadiums for a while, and when they do, it will be a lottery as to who gets in and who doesn’t.
-
I wouldn’t worry about it too much - no vaccine = half full stadiums if we are lucky for years to come.
-
Thanks for putting my mind at rest. You never quite know what the situation is in these troubled times.
-
Thanks for putting my mind at rest. You never quite know what the situation is in these troubled times.
I think we’re fortunate that Villa are holding fire until circumstances change.
I heard West Ham are charging fans for their ST’s as normal and will refund later for the games they miss! When later might be is anyone’s guess.
-
Everton are reportedly looking at season tickets allowing you in for 1 in 3 games. So i'd expect something like that.
-
You have to attend 2 in every 3 Everton games if you've been bad.
-
Can see them waiting until the fixtures are announced, so that if they have to do some sort of 1 in 3 season ticket, that it's fair (or at least perceived as fair) to everybody. A mix of big and lesser games whichever 'bubble' you're in.
-
Has anybody who opted for a credit rather than a refund from last season heard anything yet?
I would have thought that process would have been much easier and therefore quicker to administer and complete than refunds.
-
Thanks for putting my mind at rest. You never quite know what the situation is in these troubled times.
I think we’re fortunate that Villa are holding fire until circumstances change.
I heard West Ham are charging fans for their ST’s as normal and will refund later for the games they miss! When later might be is anyone’s guess.
a West Ham season ticket holder told me that they have been asked to pay a third upfront to guarantee a slot in the ballot for the chance to go to a game...
UTV
The Doc
-
https://www.whufc.com/news/articles/2020/july/27-july/season-ticket-renewals-open-202021-premier-league-season
3 options. All prices frozen.
•Renew now to enter a ballot for the anticipated 1 in 3 attendance, get refunded whenever you lose out.
•Transfer to a friend for a season if you feel you'll be too wary all season but don't want to lose out because of it.
•Pay a 30% deposit, no ballot, but can pay a pro-rata top up once the ground is back to 70% capacity, or if that doesn't happen it'll be carried over to the following season.
-
cheers LFS that clears up my misunderstanding of his explanation.
UTV
The Doc
-
cheers LFS that clears up my misunderstanding of his explanation.
UTV
The Doc
You might want to check he knows he's gotta stump up the full amount if he wants to be in the ballot!
-
cheers LFS that clears up my misunderstanding of his explanation.
UTV
The Doc
You might want to check he knows he's gotta stump up the full amount if he wants to be in the ballot!
I don't like him that much LFS :D
as with most cocknee football fans...they know everything.
UTV
The Doc
-
https://www.whufc.com/news/articles/2020/july/27-july/season-ticket-renewals-open-202021-premier-league-season
3 options. All prices frozen.
•Renew now to enter a ballot for the anticipated 1 in 3 attendance, get refunded whenever you lose out.
•Transfer to a friend for a season if you feel you'll be too wary all season but don't want to lose out because of it.
•Pay a 30% deposit, no ballot, but can pay a pro-rata top up once the ground is back to 70% capacity, or if that doesn't happen it'll be carried over to the following season.
Best method - if 1/3rd capacity select ST holders for each game (on prorata basis) and charge 1/19th cost of ST price on per game basis that you get a ticket as you would for a cup match
-
Has anybody who opted for a credit rather than a refund from last season heard anything yet?
I would have thought that process would have been much easier and therefore quicker to administer and complete than refunds.
Not a peep.
My wife and I have a parking season ticket for the North Stand car park and I was told by @avfcsupport on Twitter that won't be credited until the season tickets refunds/credit have been done.
-
Can a Mod do a merge with my existing thread, that's in the correct section ;) :)
https://www.heroesandvillains.info/forumv3/index.php?topic=60942.0
-
Nobody looks in there, I'd say this is the best place for the thread
-
I'm still waiting for my six installment repayments
-
Will they weight the renewal process to reward long term season ticket holders or treat all existing holders the same I wonder.
-
I posted this elsewhere, but I’ve had three separate refunds totalling around £60.
It doesn’t make any sense and it’s nowhere near what I’m due for my and my lads ST’s.
Very strange.
-
I would assume that whatever they do for the reduced capacity period, once full capacity is allowed again all season ticket holders from last season will get an opportunity to renew on the seats held before Covid? I'd like to go to some games if given the chance, but first and foremost I want my old seat back long term.
-
There was a big piece on the Athletic yesterday about how clubs are planning for the return of fans. In a nutshell, as a ST holder you probably won’t be in the same block as your usual seat so can forget about getting your normal seat back for the foreseeable future. You’ll get what you’re given.
Initial capacities will be based primarily on the size of the concourse beneath the stand and / or ability to build temporary concourse facilities in the space directly outside. Good news for Holte, Trinity but bad news for North and DE stands, I’d guess.
-
I had to speak to the ticket office about my refund and they are filtering through. I asked if there is any plans for next season regarding tickets but they have no info whatsoever.
-
I don't mind not having my seat during the disruption period, but I want first refusal on it when we're back to normality. I'm sure that will be the case.
-
Wolves are currently asking ST holder who want to sit with others from different households to register these ‘bubbles’. Makes sense. There are 5 of us over three households. Expect we will do something similar.
https://www.wolves.co.uk/news/club/20200817-important-message-for-season-ticket-holders/
-
apparently they will be using a special algorithm as to who can attend or not depending on how posh your post code is
-
apparently they will be using a special algorithm as to who can attend or not depending on how posh your post code is
A posh postcode in and around Wolverhampton will be tricky to find!
-
apparently they will be using a special algorithm as to who can attend or not depending on how posh your post code is
A posh postcode in and around Wolverhampton will be tricky to find!
I’m alright jack I live in the shires
-
apparently they will be using a special algorithm as to who can attend or not depending on how posh your post code is
A posh postcode in and around Wolverhampton will be tricky to find!
I’m alright jack I live in the shires
Same as me. With my Land Rovers and 100 acres.
-
I've just received two payments out of six.
-
apparently they will be using a special algorithm as to who can attend or not depending on how posh your post code is
A posh postcode in and around Wolverhampton will be tricky to find!
I’m alright jack I live in the shires
Same as me. With my Land Rovers and 100 acres.
I live in a Castle so should be ok.
-
I've just received two payments out of six.
Got my first two on Friday.
-
apparently they will be using a special algorithm as to who can attend or not depending on how posh your post code is
A posh postcode in and around Wolverhampton will be tricky to find!
I’m alright jack I live in the shires
Same as me. With my Land Rovers and 100 acres.
Me too & I got an upgraded A* in my A Levels through the post which was odd as I sat them 26 years ago...shire life
-
Two payments arrived.
-
apparently they will be using a special algorithm as to who can attend or not depending on how posh your post code is
A posh postcode in and around Wolverhampton will be tricky to find!
I’m alright jack I live in the shires
Same as me. With my Land Rovers and 100 acres.
I have a Landrover and live in Walsall. It will take some algorithm to sort that.
-
Another 4 payment refunds shown up today, thats 8 down and 4 to go.
-
Two more repayments today, only two to go!
-
I was concerned that the fact I had to change my credit card a couple of months ago might be causing a problem.
However, I've just had a couple of refunds from Hotels.com, so I now know that the card can accept refunds for payments made using it's predecessor
Still nothing from Villa
-
disgraceful, but at least you are helping to keep the lights on.
-
apparently they will be using a special algorithm as to who can attend or not depending on how posh your post code is
A posh postcode in and around Wolverhampton will be tricky to find!
I’m alright jack I live in the shires
Same as me. With my Land Rovers and 100 acres.
I live in a Castle so should be ok.
Bromwich?
-
just got 2 more payments
-
just got 2 more payments
Do you get email confirmation they are going in or do they just arrive in your bank account?
-
just got 2 more payments
Do you get email confirmation they are going in or do they just arrive in your bank account?
They just arrive, no other notification at all
-
just got 2 more payments
Do you get email confirmation they are going in or do they just arrive in your bank account?
They just arrive, no other notification at all
Yep, my first ones have just appeared on my online card statement
-
We opted for the refund as credit for next season so I guess we will be waiting a long time.
-
We opted for the refund as credit for next season so I guess we will be waiting a long time.
I think that way lies even more arseache, if the new season starts and fans aren't allowed in.
They've handled all of this incredibly badly.
-
apparently they will be using a special algorithm as to who can attend or not depending on how posh your post code is
A posh postcode in and around Wolverhampton will be tricky to find!
I’m alright jack I live in the shires
Same as me. With my Land Rovers and 100 acres.
I live in a Castle so should be ok.
Bromwich?
Well yes, but still. Weird name for the place, there's never been any evidence of a castle round these parts.
-
Obviously Lee you haven’t been up the mound behind the church? That’s where the ruins are😉
-
Obviously Lee you haven’t been up the mound behind the church? That’s where the ruins are😉
I thought the ruins of Castle Bromwich was Kingshurst
-
apparently they will be using a special algorithm as to who can attend or not depending on how posh your post code is
I hope this algorithm wasn’t handed over by that twat Gavin Williamson?
-
you mean the one he didn't actually devise?
-
Obviously Lee you haven’t been up the mound behind the church? That’s where the ruins are😉
I thought the ruins of Castle Bromwich was Kingshurst
Yes that as well plus Castle Vale and Chemsley Wood😟
-
Obviously Lee you haven’t been up the mound behind the church? That’s where the ruins are😉
It was a Roman fort, if you mean Pimple Hill on the other side of the Collector Rd? The little white cottage on the old Chester Rd, where they have the traffic calming bit used to be a shop and was called 'The Castle' but that's about it.
-
I've not been through for years so the name may have changed but where Tesco is used to be "The Castle Cinema" in the 60's
-
I've not been through for years so the name may have changed but where Tesco is used to be "The Castle Cinema" in the 60's
I've seen photos of it, didn't realise that was the name. The Tesco's is now a 'Jacks', and it's shit.
-
I've now had all six refunds
Did anyone ever find out why they split ST refunds into individual games
-
Rank inefficiency?
-
I've had 4 of my 6 re-payments so far. As long as I get it all back, I don't really care how they do it.
-
I've now had all six refunds
Did anyone ever find out why they split ST refunds into individual games
Cash flow?
-
Had mine back now as well, in three batches of two payments.
-
I've now had all six refunds
Did anyone ever find out why they split ST refunds into individual games
I received a refund for all unattended games to my credit card on 10th July in one payment for myself and my son. No individual payments per game for me.
-
Still waiting.......
-
I got a full refund in early July for a new season ticket which I purchased last season.
However, for the ticket I have held for years, that has only just been refunded in double daily instalments over 3 days.
It's very odd that they couldn't refund them all in the same way.
-
I've now had all six refunds
Did anyone ever find out why they split ST refunds into individual games
Cash flow?
That might explain staggering the payments overall, but not why each refund is then split into 6 transactions (2 per day over 3 days)
-
Received mine and my brothers refund in full in early July
-
Finally got the last 2 of 7 payments yesterday refunding an adult and an elders ST.
I’m guessing the staged refunds was more to do with an automated system, they are set up to pay back (minus a cut) for re-sold Tix. So perhaps a similar system?
-
I decided to let the Club keep my money for the 3 season tickets as a debt to be settled on upon renewal.
-
I've now had all six refunds
Did anyone ever find out why they split ST refunds into individual games
Cash flow?
That might explain staggering the payments overall, but not why each refund is then split into 6 transactions (2 per day over 3 days)
I think it’s because the mechanism already exists to refund individual games but not to send a ‘random looking’ figure to people.
-
Maybe there's a correlation with how they were paid for? i.e. payment in full, instalments etc?
-
Nah, I paid in full and got installments back.
The club is refunding and whilst it took a while, everyone will be soreted soon.
-
Finally got the last 2 of 7 payments yesterday refunding an adult and an elders ST.
I’m guessing the staged refunds was more to do with an automated system, they are set up to pay back (minus a cut) for re-sold Tix. So perhaps a similar system?
That's a good possible explanation
-
Maybe there's a correlation with how they were paid for? i.e. payment in full, instalments etc?
I paid in full and got instalments back
-
I decided to let the Club keep my money for the 3 season tickets as a debt to be settled on upon renewal.
yeah I let my 3 roll over and then forgot about it
(until posting this)
it will be a nice surprise when we eventually get let back in
although if it goes on for ages I might have to bequeath them
-
Maybe there's a correlation with how they were paid for? i.e. payment in full, instalments etc?
I paid in full and got instalments back
Perhaps depends on what way you paid? I got a full refund to my credit card a weeks ago.
-
I decided to let the Club keep my money for the 3 season tickets as a debt to be settled on upon renewal.
So did I as I didn't read the notice properly. Will they announce season ticket sales or wait until fans are let back into the grounds which may be never!
-
I decided to let the Club keep my money for the 3 season tickets as a debt to be settled on upon renewal.
So did I as I didn't read the notice properly. Will they announce season ticket sales or wait until fans are let back into the grounds which may be never!
I had a credit against my next season ticket.
-
Still had no payment back ... starting to get a little irked by this.
-
I decided to let the Club keep my money for the 3 season tickets as a debt to be settled on upon renewal.
So did I as I didn't read the notice properly. Will they announce season ticket sales or wait until fans are let back into the grounds which may be never!
I had a credit against my next season ticket.
Have you received it?
If so, how did you find out it had been credited?
-
I don't know what the predicted arrangements are for 2020/21, so I've written the following, but the only e-mail address I have is reception@avfc.co.uk . Anyone know of a more precise target for Season Ticket policy at AVFC?
Re: Aston Villa Season Ticket Arrangements for 2020/21?
F.A.O. Head of Ticketing/Season Tickets
Hi,
My wife (id: 107879) and myself (id: 83217) have been Villa season ticket holders for 20 + years and supporters for many decades before then. As is evident, we are in the over 65/ senior category and potentially we are in the ‘proceed with caution!’ zone in this time of Covid (although we are both in good health, I’m glad to say).
We are situated in the B5 block of the Trinity stand and over these many years (through good times and not so good times…!) we have built up a rapport and friendships with the people around us. While we might all be scared of Covid, what terrifies us (and that includes a fair number of the people around our seating area) more is that forthcoming arrangements might deprive us of our precious seats and our ‘neighbours’, because we might be denied a season ticket altogether because of age and stadium capacity restrictions until the virus can be successfully combatted by a vaccine.
As the most optimistic prediction suggests that it would be Spring of 2021 before a vaccine could be produced and shown to be effective, could we possibly make some suggestions (and a plea!) as to what might be a strategy for people like ourselves who could be denied our precious season tickets and location to follow the club we love?
• We could, say, pay half of the cost of the forthcoming season ticket (£150/£160’ish?) and for that we would be guaranteed the ‘preservation’ of our allocated seats and AVFC would supply us with codes to access home games via Sky, Amazon, BT etc. (the club to arrange a deal with these companies using the revenue from our season ticket payments)? (We currently have a ‘Now’ £10game-by-game subscription.) n.b We were very grateful for the similar scheme the club put in place for the games after the lockdown.
• Our Season Tickets would not be activated during the time of stadium restrictions, so this would allow the club to make those seats available to non-season ticket holders on a game –by-game basis, when there is an improving, partial relaxation. This would also prevent Season Ticket holders loaning their cards (informally) to family and friends and avoids abuse of the system and maintains a revenue stream for the club.
• Should there be a national relaxation of stadium limits because of a vastly improved situation, say by the Spring of 2021, we could be given the option of paying the balance of the full (concessionary) cost of our Season Tickets and they would be activated by the club accordingly and we could attend as normal. This would prevent the club from any loss of revenue when full attendance is permitted and give those Season ticket holders the option to fully renew.
• As we are all hoping, season 2021/2022 will take place under normal conditions and those of us who have subscribed to this 2020/2021 ‘Covid’ scheme would be able to take up their regular seats again without any break in continuity.
• Such a scheme would show the club’s social awareness during this distressing time and demonstrate their loyalty to the ‘family’ of fans who have followed the team through ‘thick and thin’ over many years.
I hope that these ideas make a positive contribution to the consideration of what are the ways forward for the club when considering the problem of maintaining revenue and the continuity of the vast number of fans who are fearful of losing their cherished place in the fortunes of the club.
UTV!
-
I would hope non of this is really necessary. I would imagine the club will sell seats as and when they can, but when the stadium gets back to full capacity previous ST holders will get first dibbs on their previous seats. I can't see any other equitable solution.
-
There's a bit of confusion over spring 2020/2021 there but apart from that, it's a good letter.
-
I don't understand why people feel they should pay to preserve their seat?
-
That seems similar to what West Ham (https://www.whufc.com/news/articles/2020/july/28-july/update-202021-season-ticket-renewal-options) are doing. However, I think there's some wishful thinking going on if you think the club will cover the pay-per-view telly costs!
-
Has anybody who opted for a credit rather than a refund from last season heard anything yet?
I would have thought that process would have been much easier and therefore quicker to administer and complete than refunds.
I have heard nothing. I want my money back now especially if the ground is to remain closed to fans.
-
I decided to let the Club keep my money for the 3 season tickets as a debt to be settled on upon renewal.
So did I as I didn't read the notice properly. Will they announce season ticket sales or wait until fans are let back into the grounds which may be never!
I also didn't read it properly. The refund option was hidden at the bottom.
-
Has anybody who opted for a credit rather than a refund from last season heard anything yet?
I would have thought that process would have been much easier and therefore quicker to administer and complete than refunds.
I have heard nothing. I want my money back now especially if the ground is to remain closed to fans.
The club tweeted a reply to somebody yesterday with regards to this. They said if you asked for a credit on your account rather than a refund you would receive this before the 12th September. No idea if that’s in the form of a voucher or a credit on your online account.
-
The club have sent out an email with a 5 minute survey regarding the situation. And you can win a shirt! Pretty painless. Check your inboxes.
-
I should say, it's more about approaching the lifting of attendance restrictions than renewal options.
-
I look forward to the time when we can all go back to watching Aston Villa at Villa Park again.
-
I look forward to the time when we can all go back to watching Aston Villa at Villa Park again.
Amen to that.
-
Got all my payments now
-
I still haven’t had any payments at all. I am starting to worry that I did something wrong and won’t get it!
-
I still haven’t had any payments at all. I am starting to worry that I did something wrong and won’t get it!
Do you mean in the same way that parents tell kids at Christmas that if they are naughty Santa won’t visit.
-
I still haven’t had any payments at all. I am starting to worry that I did something wrong and won’t get it!
Ring the club on 0333 323 1874. I did, they were extremely helpful and it was sorted very quickly.
-
Has anyone done the supporter survey?
-
Has anyone done the supporter survey?
Haven’t had one. Checked spam etc, but nothing yet.
-
Has anyone done the supporter survey?
Yes
-
Has anyone done the supporter survey?
Yes
-
Has anyone done the supporter survey?
Yes.
-
Has anyone done the supporter survey?
Yep
-
Has anyone done the supporter survey?
Yep.
-
And what were your opinions, if you don't mind sharing them - DM me if you prefer.
-
I went for - let anyone enter the ballot for tickets, but you have to wait 3 games before you can be in the ballot again after winning.
I’d like to prioritise season ticket holders/ long terms fans, but I don’t think the game can afford to be excluding any potential supporters so completely because you never know whether you can get them back.
As an example, I’ve only just started to take my 6 year old nephew to the odd game, & I wouldn’t like home to have ‘no chance’ of going to a game for the foreseeable because it’s an easy way for him to potentially lose interest. There’ll be a lot of people with kids who are the same.
Also - we have loads of non-season ticket holders that make a fantastic effort to see Villa, travelling from distance, that maybe don’t deserve to be excluded either. Or maybe elderly fans, that can’t go to all the games either physically or financially, but would still deserve a chance to get to the odd game.
So in the end, whilst I can see the merits of prioritising ST holders, I thought everyone should have a chance, & maybe just suspend the whole season ticket idea for this year & offer a season’s TV package instead.
-
What were the options?
-
I didn’t realise they’d only sent this to selected fans, of which I wasn’t one.
They have assured me that it has nothing to do with who gets to renew or not etc.
-
Has anyone done the supporter survey?
Yep.
Priority to STHs and long term supporters (that fits with me and almost everyone I know who goes, Home and Away), with a view that whatever arrangements are made won't be forever and we will all be getting back to VP asap.
-
Has anyone done the supporter survey?
Yea, I have.
-
Yep. Ballots are inherently unfair and priority ought to be given to those who go the most and for the most consecutiveyears, as has always been the case with limited allocations.
-
I didn’t realise they’d only sent this to selected fans, of which I wasn’t one.
They have assured me that it has nothing to do with who gets to renew or not etc.
You can accept their reassurance. I went to one match last season what with all the TV changes balling up the ones I wanted to go to and I got the survey. Can't remember what I put for priority but I did go for the wait three games option if you win a ballot.
-
At most the club will look to allocate 10k per game to season ticket holders & 2.5k to the general support. Which means ST holders can get to at least 1 in 3 games. However, by October we could be in a very different position with this virus than we are now.
Given a large number of ST holders would be very wary of attending under any circumstances, myself included. With the increase of unemployment coming & an overall tightening of belts a lot of people simply won't have the money or won't take the risk.
-
1 in 3 games?! Boooooooooooooooooo
-
1 in 3 games?! Boooooooooooooooooo
I have been a season ticket holder for 53 years so I should go to every match 😎.
But seriously, I opted if selected to wait 3 games before balloted again to give everybody same chance of attending
-
You should.
I think I chose random every ballot but then had a moan that ballots are unfair. There's a queue and its measured in decades of misery, if you've only got a few under your belt, to the back!
-
I did the survey yesterday. Tricky question about allowing away fans or not - I went for no.
-
Me too.
-
No away fans.
Priority to STH.
1 in 3.
-
I went with no away fans, ballot but once you've won you're out untiul everyone has won. Seemed fairest.
-
I said yes to away fans. I think a token gesture of 2-300 tickets could work for now. It would make the overall atmosphere a tiny bit better, and I was also thinking of us as away fans for our own away games. Something would be better than nothing.
-
Can’t see any away fans at any stadium until 2022.
-
I thought I'd be ok attending a game but after walking away from a packed park in Southport today because I felt uncomfortable I'm increasingly beginning to feel I won't be able to attend a game at a stadium for a while, that's 1 season ticket holder out of the equation..
-
Question: I've lost track of whether the club are going to be selling season tickets for next season? Other clubs - I believe - are, but I have had nothing from the club on the subject.
Does anyone have the definitive situation?
-
Question: I've lost track of whether the club are going to be selling season tickets for next season? Other clubs - I believe - are, but I have had nothing from the club on the subject.
Does anyone have the definitive situation?
Nothing Mate if you look @ that AVFC Support a/c on twatter they havent confirmed anything, they have to complete all the refunds by this weekend then we may hear more
-
Question: I've lost track of whether the club are going to be selling season tickets for next season? Other clubs - I believe - are, but I have had nothing from the club on the subject.
Does anyone have the definitive situation?
Nothing Mate if you look @ that AVFC Support a/c on twatter they havent confirmed anything, they have to complete all the refunds by this weekend then we may hear more
Cheers
-
Question: I've lost track of whether the club are going to be selling season tickets for next season? Other clubs - I believe - are, but I have had nothing from the club on the subject.
Does anyone have the definitive situation?
Nothing Mate if you look @ that AVFC Support a/c on twatter they havent confirmed anything, they have to complete all the refunds by this weekend then we may hear more
I took the option of the e-voucher which should have been emailed to me by today as this is the 90 day deadline.
I did email the club a couple of days ago and they assured me it would be sent by today.
I suppose they still have just under 4 hours to send it me but I won’t hold my breath.
Quite frankly it’s appalling service by the club who emailed me months ago telling me what I’d be getting back so why so long?
And now they want a fiver to watch a friendly played hours ago....absolute joke!!!
-
I saw something yesterday that there is a week delay in ST voucher refunds.
-
I saw something yesterday that there is a week delay in ST voucher refunds.
That’s fair enough if that’s the case, but if it is I would have thought the club would have known that on Thursday when they replied to me saying I’d get it by today. Wish I’d taken the cash now.
-
I just decided to roll the money forward as a credit, so no idea whether I'm expecting to get anything as a voucher or see it pop up as credit on my account or what. Not much communication !
-
I have not been refunded either.
-
Three days ago I got too I’d get an W lichee by the 12th. They’ve now extended the deadline until the 19th. Although it won’t be one voucher it’ll be a voucher per game we’ve missed apparently.
-
Surely a credit on the account would have been better? But then maybe if it is voucher for games it may actually be worth a little more as you'll be getting the games at ST prices?
-
And now they want a fiver to watch a friendly played hours ago....absolute joke!!!
That was nothing to do with Villa. Coverage was by MUTV, who charge their subscribers, therefore Villa couldn't give it away for free.
-
I didn't particularly wanted to watch it but not accepting that charge was nothing to do with the Villa. We were hosting the match and it should have been our decision but we allowed ourselves to be bullied by another club.
I am hoping that we at least shared the MUTV worldwide revenue?
-
I didn't particularly wanted to watch it but not accepting that charge was nothing to do with the Villa. We were hosting the match and it should have been our decision but we allowed ourselves to be bullied by another club.
I am hoping that we at least shared the MUTV worldwide revenue?
How do you know that we were bullied? We mught have wanted it that way.
-
If I knew anything I wouldn't be posting it here or anywhere. It's a trivial discussion platform.
-
Why say we were bullied then?
-
And while we're moaning about our continuing technical ineptitude, (1) it took me half an hour after paying for yesterday's game for the site to stop telling me I was blocked and finally let me watch it, and (2) the new synced calendar is a) shit in that it makes no distinction between the men's and women's fixtures, but also b) wrong, no mention of the Burton game and seemingly oblivious to not only the fact that our first two league games have been moved to the Mondays, it also can't decide if the Fulham game is on Saturday or Sunday.
-
I didn’t cash in with my ST and let it roll over
I did have 3 under my name (2 x kids)
is there any way you can check to see how much money you have in your account anywhere ?
-
I didn’t cash in with my ST and let it roll over
I did have 3 under my name (2 x kids)
is there any way you can check to see how much money you have in your account anywhere ?
it wont be on your a/c mate they will issue you e-mails with the credits on, you can then use them when you want against tickets
-
I didn’t cash in with my ST and let it roll over
I did have 3 under my name (2 x kids)
is there any way you can check to see how much money you have in your account anywhere ?
it wont be on your a/c mate they will issue you e-mails with the credits on, you can then use them when you want against tickets
Ok thanks
I haven’t got any e mails yet
-
I didn’t cash in with my ST and let it roll over
I did have 3 under my name (2 x kids)
is there any way you can check to see how much money you have in your account anywhere ?
it wont be on your a/c mate they will issue you e-mails with the credits on, you can then use them when you want against tickets
Ok thanks
I haven’t got any e mails yet
Nor me
-
I didn’t cash in with my ST and let it roll over
I did have 3 under my name (2 x kids)
is there any way you can check to see how much money you have in your account anywhere ?
it wont be on your a/c mate they will issue you e-mails with the credits on, you can then use them when you want against tickets
Ok thanks
I haven’t got any e mails yet
Nor me
I don’t suppose there’s any rush at the moment as the next time we are buying tickets for actual live games could be a while away
-
I didn’t cash in with my ST and let it roll over
I did have 3 under my name (2 x kids)
is there any way you can check to see how much money you have in your account anywhere ?
John I am same as you 1 senior 2 juniors and I have had loads of evoucher emails from the club today. Not looked at those properly so far and I trust them to get it right but I think it’s money credit Linked to matches not attended last season during and post lockdown.
-
Had my 6 emails earlier. They must be used by 30/09/21. Cannot believe they’ve put a date they must be used by when no one knows when we will return.
-
i’ve just got 12 emails with 12 different vouchers. I had hoped that when we can renew i could just take the lot off in one go without messing around.
-
i’ve just got 12 emails with 12 different vouchers. I had hoped that when we can renew i could just take the lot off in one go without messing around.
Yep me too!!!
-
I’ve got no vouchers
I’m voucherless
-
sounds about as co-ordinated as a government scheme...
-
Received my Email this Afternoon containing 6 E-Vouchers , I imagine the club expect those to be used for individual Fixtures when they decide how to select a 25% of Capacity Crowd if and when the Government give the go ahead .
The Email contains no other information and looks very unprofessional
-
i’ve just got 12 emails with 12 different vouchers. I had hoped that when we can renew i could just take the lot off in one go without messing around.
Yep me too!!!
I got 6 emails with a voucher to cover each missed game. Presumably they keep my money until I get chance to buy another season ticket, whenever that might be.
-
Got me vouchers
-
yes I have received 6 vouchers - any idea what this means if and when we are allowed back into the ground - I assume that anyone who has the e-vouchers will have priority to get a ticket in any sort of ballot? (a bit like the away scheme)
-
We are still waiting for ours.
-
We are still waiting for ours.
Mine came through really late last night, well after 11pm
so hang on in there buddy, don't give up
-
We are still waiting for ours.
Mine came through really late last night, well after 11pm
so hang on in there buddy, don't give up
Thank you.
I think the expiry date thing is a bit mean.
-
Mine came today
-
Not heard anything yet.
-
yes I have received 6 vouchers - any idea what this means if and when we are allowed back into the ground - I assume that anyone who has the e-vouchers will have priority to get a ticket in any sort of ballot? (a bit like the away scheme)
Nope, it was made very clear at the time that cash v credit would have no impact on future tickets.
-
By giving the vouchers a cash value I assume prices will go up as well or we’ll have to pay current individual match day prices and use the voucher towards it. Either way I can’t see me using them for a while yet.
-
so the expiry date is next september - if I apply in the ballot for every home game that is played with the reduced capacity and don't get a ticket for any of them- does that mean that I will lose my money that I have not been able to spend?
if that is the case - I will be contacting Trading Standards
-
so the expiry date is next september - if I apply in the ballot for every home game that is played with the reduced capacity and don't get a ticket for any of them- does that mean that I will lose my money that I have not been able to spend?
if that is the case - I will be contacting Trading Standards
I presume you will get back what money you don't use. It's a bit early to be threatening Trading Standards.
-
There's a chap on Twitter having a meltdown because his vouchers do not let him buy away tickets or stuff from the club shop. He 'feels cheated' apparently.
-
so the expiry date is next september - if I apply in the ballot for every home game that is played with the reduced capacity and don't get a ticket for any of them- does that mean that I will lose my money that I have not been able to spend?
if that is the case - I will be contacting Trading Standards
There's no way the club will let this happen. I'm 100% confident they will extend the timetable as necessary.
-
I've been emailed my mates vouchers ! I have obviously forwarded them on , but haven't had mine . The ticket office phone line is closed. Has anyone used a email to correspond with the club . I'm assuming ticketsales@avfc.co.uk won't be monitored ?
-
Received our e-vouchers yesterday.
Now all I need is a Villa Village parking permit refund and I'll be done!
-
Has anyone got a contact number for me to talk to someone about my refund. All the club numbers, ticket office and reception, are automated or closed. I suspect a lot of staff are working at home. Email is not my preferred method of contact.
-
Has anyone got a contact number for me to talk to someone about my refund. All the club numbers, ticket office and reception, are automated or closed. I suspect a lot of staff are working at home. Email is not my preferred method of contact.
0333 323 1874
-
Received my e vouchers on Saturday.
One for each game.
-
Club has announced that they will not be issuing season tickets this season but will run ballots if/when a limited number of fans can attend games.
-
I'm all credited up.
-
https://www.avfc.co.uk/news/2020/september/Supporters-Update/
-
They have also clarified, on Twitter, that if you are successful in a ballot you can't enter another one until all season ticket holders have been successful. Sounds fair enough although you can forget being allowed back in this season for sure sadly.
-
"we can confirm that 2019/20 Season Ticket Holders will have their seats held for them to use again once there is a full return to the pre-COVID capacities"
As you would expect, but good news and will stop some people worrying.
-
All seems sensible, and fair, though sad.
-
I elected to carry my credit forward (rather than have a refund) because at the time I thought I'd be able to reduce the price of my next one, would soften the blow of the payment then.
Now I've got vouchers for me and my wife with an expiry date, and I can enter a ballot but if I win one I can't enter again until everyone has won one (this is fair enough). Each one I win I presume I can spend one of the vouchers against the ticket? So got to win six ballots to spend all the vouchers before they expire .....and is there going to be a way for us to apply as a couple? ie if we go we want to go together, not win ballots for separate games .
Wish I'd just opted for the refund now, would have been cleaner.
-
I elected to carry my credit forward (rather than have a refund) because at the time I thought I'd be able to reduce the price of my next one, would soften the blow of the payment then.
Now I've got vouchers for me and my wife with an expiry date, and I can enter a ballot but if I win one I can't enter again until everyone has won one (this is fair enough). Each one I win I presume I can spend one of the vouchers against the ticket? So got to win six ballots to spend all the vouchers before they expire .....and is there going to be a way for us to apply as a couple? ie if we go we want to go together, not win ballots for separate games .
Wish I'd just opted for the refund now, would have been cleaner.
I'm 100% sure the club won't leave fans out of pocket with expired vouchers if the have been unable or unwilling to spend them on attending games before the expiry date.
-
Yes I am sure the Club would extend or reissue credit vouchers. I have gone for the same option. It is likely that we will be back in ground as normal about March time so plenty of game to use up credit vouchers.
-
Our deadly rivals, Newcastle, are apparently still taking supporters money via Direct Debits.
Quite a few clubs have hone down the same route as us (which I’m thankful for) - so no surprise that Mike Ashley and the West Ham lot haven’t.
-
Staggering really that imagining another few months of no crowd trials and maybe only 8-10 games where limited home support can attend then I think any st holders will get 1 game each this year (if wanted).
-
I will be stunned if there’s a
Single game this season where any fans are allowed
In.
It’s
Looking more like 2022-23 season for some fans back .