Heroes & Villains, the Aston Villa fanzine
Heroes & Villains => Heroes Discussion => Topic started by: BC54 VFC on December 22, 2012, 12:49:00 PM
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The staff in the Villa ticket office are under considerable pressure at the moment, and probably will be for the next few weeks.
A big thank you to them all; they are always very customer focused and friendly.
After taking an hour to get through on the 'phone this morning to book 11 tickets, including Bradford away, I was dealt with by Greg and he was particularly helpful in sorting out the tickets for the home cup games, as my Cup Scheme form had not been registered.
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Yes, they're a very good bunch down there.
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Yes, rang up the other day for Ipswich tickets was on the phone for 20 minutes but when I got off the chap who was dealing with me (Mo) was fantastic
They never seem to get any praise from us so a huge thankyou and a very merry Christmas to those who will be reading this
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They often get praised on here which is nice.
As an aside.
Fans are being encouraged to pick up their Tottenham, Wigan and Bradford seats online - with Villa's Ticket Office currently "rammed."
Supporters are flocking to Villa Park today in order to get hold of their Capital One Cup semi-final first leg tickets.
Tickets for the Bantams clash at Valley Parade on Tuesday January 8 are now on sale to full season card holders who have attended two Capital One Cup fixtures.
Villa's Ticket Office and Call Centre are immensely busy at present for customers who come in person to purchase and also those trying to buy on the phone.
For that reason, we're advising supporters to snap up their tickets for upcoming matches online - to help take the hassle out of seat shopping.
And remember, online booking fees have been waived this month so there's an extra reason to get on the web!
Paul Lambert's men take on Tottenham on Boxing Day and Wigan three days later, both games at Villa Park.
Tickets for these games are on general sale and available to purchase online.
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Yep, just sorted out a half season ticket (not that I'm jumping on the band wagon in the hope of a cup final ticket or anything!!). Bit complicated as I wanted specific seats and had to get refunds on tickets for spurs and wigan games that I had already bought. They sorted it all out painlessly
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I purchased a half season ticket for me and the lad yesterday over the phone. I have to say the lady on the phone was fantastic. She sorted out the Ipswich tickets, Bradford tickets and the two season tickets whilst still managing to talk football and change my address details. Thoroughly pleasant, polite and professional.
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Does anyone remember the bits in the fanzine about the ticket office staff? Pizza face and Oil-slik head or something?
We've come a long way since those days.
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Does anyone remember the bits in the fanzine about the ticket office staff? Pizza face and Oil-slik head or something?
We've come a long way since those days.
I thought of that as well. Didn't one have a bum fluff tache and the lack of a smile was often commented on? Buying from the old ticket office was rarely a pleasant experience.
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Yes, haha. Bumfluff moustache. I remember him well.
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I wish they'd change that bloody music when they keep you on hold though.
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It's always a pleasure to deal with them face to face of by phone.
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Yep, just sorted out a half season ticket (not that I'm jumping on the band wagon in the hope of a cup final ticket or anything!!). Bit complicated as I wanted specific seats and had to get refunds on tickets for spurs and wigan games that I had already bought. They sorted it all out painlessly
Bloody glory hunter. You make me sick jumping on the bandwagon. Try putting the years like I have and then you know what being a fan is all about!
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Oh dear.
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The TO of old when it was housed in the back of the North Stand was like something out of Cold War Russia. They used to make it as hard as possible to purchase tickets.
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The TO of old when it was housed in the back of the North Stand was like something out of Cold War Russia. They used to make it as hard as possible to purchase tickets.
More than 3 people in the queue and you were outside for an hour. And that car park was worse than Siberia at times.
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Particular mention to Julie who waived my booking fee for Bradford away. Yesterday I told her I couldn't order on the website for some reason.
She also complimented me from booking all of Ipswich,WBA and Bradford home.
Not like its anything new......
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The booking fee has been withdrawn for this month.
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Oh dear.
Sorry (if this was for me), but I thought I'd tell my brother what I thought. No doubt he'll remind me of the many years he had his season ticket late 80's thorough to mid-90's...
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Sense of humour failure. Apologies.
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Bum fluff boy was Keith.. a miserable legend.
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Bum fluff boy was Keith.. a miserable legend.
Bit of respect please. He died of a not very nice illness a few years ago.
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How could I show respect when I didn't know? My post was a veiled compliment.
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I didn't say you did know, just pointing it out.
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What a shame. Must have been fairly young?
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What a shame. Must have been fairly young?
Couldn't have been much beyond 30, if that.
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I confirm that everyone at the ticket office is very very kind and helpful.
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Well I'm planning to get down ultra early on Saturday and be at the front for my Bradford tickets. Last time I did that they cheerfully turned up and opened well before 9am and distributed hot drinks down the line.
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I remember my dad being totally pissed off many years ago when the club employed Ray Wilson (an ex Albion player) to run the ticket office.
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I remember my dad being totally pissed off many years ago when the club employed Ray Wilson (an ex Albion player) to run the ticket office.
Ray Fairfax
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I always found Ray to be a gentleman. He was a very pleasant bloke to have in charge.
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I always found Ray to be a gentleman. He was a very pleasant bloke to have in charge.
And still is.
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I always found Ray to be a gentleman. He was a very pleasant bloke to have in charge.
Yes a true gentleman and extremely helpful , he even took me into the stands to check out the view from my new seat when I switched season ticket position.
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Is that Ray Fairfax you're referring to ?
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What a shame. Must have been fairly young?
Couldn't have been much beyond 30, if that.
This was Keith. In the Arsenal programme. 1991-2 season.
http://imageshack.us/photo/my-images/607/imageeaw.jpg/
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Is that Ray Fairfax you're referring to ?
Yes.
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Here is Ray:
http://imageshack.us/photo/my-images/856/imagejcf.jpg/
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Superb service today when I went in to relocate for both the Bradford City and Ipswich Town fixtures. Moved from P8 to R4 and saved myself £29 with the minimum of fuss.
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I wonder if they will be phoning around season ticket holders asking them if they will renew next season.
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you may thank them, but ive been waiting to purchase a bradford away ticket for a few days yet they tell me im not legible for it. Even though ive been a season ticket for donkeys years and went to norwich (something which i can clearly see in my account history) yet they disagree.
To make it even worse its gone on sale today for SH for 5+years, yet i still cant get one.
Absolute disgrace, i pay £600 for the sh!t theyre serving anyway i cant even get a ticket!!
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you may thank them, but ive been waiting to purchase a bradford away ticket for a few days yet they tell me im not legible for it. Even though ive been a season ticket for donkeys years and went to norwich (something which i can clearly see in my account history) yet they disagree.
To make it even worse its gone on sale today for SH for 5+years, yet i still cant get one.
Absolute disgrace, i pay £600 for the sh!t theyre serving anyway i cant even get a ticket!!
I'm afraid it really is 'speak to Nicky Keye' time.
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Agree with DCF. There's no point arguing with ticket staff. A polite e-mail to Nicky Keye will resolve your problem very quickly.
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Agree with DCF. There's no point arguing with ticket staff. A polite e-mail to Nicky Keye will resolve your problem very quickly.
Tell them the General sent you.