Heroes & Villains, the Aston Villa fanzine

Heroes & Villains => Heroes Discussion => Topic started by: Toronto Villa on May 17, 2023, 05:59:40 PM

Title: Chris Heck - President of Business Operations
Post by: Toronto Villa on May 17, 2023, 05:59:40 PM
Official. Welcome Chris. Whatever your job is do it well and make us loads of money.

https://twitter.com/avfcofficial/status/1658877698783969289?s=46&t=0-BUXD66ovTcofwrbTW4Ag

Quote
V Sports and Aston Villa are delighted to announce the appointment of Chris Heck as the Group’s new President of Business Operations.
 
Chris Heck brings over 30 years of sports industry experience to the Club, including his most recent role as President of the National Basketball Association franchise the Philadelphia 76ers. Prior to his time with the 76ers, he held leadership roles at Major League Soccer’s New York Red Bulls and the National Basketball Association. He will report to Aston Villa ownership, Nassef Sawiris and Wes Edens, and have full responsibility for all business and commercial matters.
 
Nassef Sawiris, Chairman of AVFC said: “We are excited to have Chris joining us as President of Business Operations. Consistent with our philosophy on the pitch, we have brought in world class talent off the pitch to help us continue our growth. Chris’ arrival will further establish Villa as a global leader in sport and enhance the fan experience.”
 
Mr. Heck said: “Villa’s storied history and impressive fanbase is something I’ve always admired from my sports career in the US. I look forward to becoming a part of this community and furthering the great legacy of this team and its fans.”
 
Chris will assume his duties effective immediately.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on May 17, 2023, 06:12:03 PM
Quote
and have full responsibility for all business and commercial matters.

I wonder where that leaves Purslow.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on May 17, 2023, 06:15:37 PM
Quote
and have full responsibility for all business and commercial matters.

I wonder where that leaves Purslow.

I think Purslow has a role to play but maybe more domestically. Given this is a V Sports appointment as much Aston Villa, this to me sounds more growing our global brand. Commercially we have done ok but clearly lag behind several clubs we should be ahead of. And especially as we embark upon stadium expansion and hopefully European football next season, we need greater presence and revenue streams.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on May 17, 2023, 06:26:05 PM
Quote
and have full responsibility for all business and commercial matters.

I wonder where that leaves Purslow.

Running the Villa. V Sports is now here, in Portugal, Egypt and hopefully the USA in Vegas. Global partners will do us the world of good commercially, won't it?
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 17, 2023, 06:26:50 PM
A storied history, huh? What a smooth-talker.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on May 17, 2023, 06:26:56 PM
Taken from an article in The Mirror:

"Like many NBA franchises, the Sixers have grown considerably in value over the last decade, which Heck has as his proudest achievement. “The business side of me is going to say we took a $300 million franchise and made it $2.7 billion in worth over a nine-year period, which has never been done".

I think it's pretty clear he has been brought in to try and propel us into the top reaches of the league off the field. 
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 17, 2023, 06:34:04 PM
As this is a group appointment I wonder whether Purslow just got himself a new boss.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on May 17, 2023, 07:06:47 PM
As this is a group appointment I wonder whether Purslow just got himself a new boss.


That’s how it looks to me. Heck sets global commercial strategy, Purslow operates domestically and oversees more the business side of Aston Villa which is a critical function. He ultimately benefits from this because he likely didn’t have the “bandwidth” to grow us as aggressively as we need to.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on May 17, 2023, 07:45:11 PM
I won’t be impressed until he buys a round for everyone in the Barton’s.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on May 17, 2023, 07:49:53 PM
Wouldn’t be surprised to see Purslow step back a little, head towards retirement.

Shame we have got someone in who will grow the brand / marketing etc at the time that we have jumped into bed with a scummy betting firm again, particularly if it is for 3 years as was talked about…hardly a tier 1 sponsor if we are aiming for the top table
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 17, 2023, 07:58:31 PM
I won’t be impressed until he buys a round for everyone in the Barton’s.

Lerner and Krulak never did. Who bloody told them about the place anyway?
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on May 17, 2023, 08:01:14 PM
I won’t be impressed until he buys a round for everyone in the Barton’s.

I'll bet he walks in and gets served straight away after I've been waiting 25 minutes.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 17, 2023, 08:51:32 PM
I love America.

https://www.crossingbroad.com/2023/05/chris-heck-lands-job-with-premier-leagues-aston-villa.html

Quote
Aston Villa is a great club. Lots of history. Blue collar supporters from a blue collar steel town in Birmingham.
Title: Re: Chris Heck - President of Business Operations
Post by: olaftab on May 17, 2023, 08:54:30 PM
Heck is really there to do Purslow job, isn’t he?
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 17, 2023, 10:43:47 PM
Quote
and have full responsibility for all business and commercial matters.

I wonder where that leaves Purslow.
It leaves Purslow out the door fairly soon.
Title: Re: Chris Heck - President of Business Operations
Post by: not3bad on May 18, 2023, 10:46:28 AM
Well I hope he does a Heck of a job. Welcome Chris.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on May 18, 2023, 11:06:34 AM
I love America.

https://www.crossingbroad.com/2023/05/chris-heck-lands-job-with-premier-leagues-aston-villa.html

Quote
Aston Villa is a great club. Lots of history. Blue collar supporters from a blue collar steel town in Birmingham.

He got the Blue collar bit right....if he was referring to out early 70's kit.
Title: Re: Chris Heck - President of Business Operations
Post by: Monty on May 18, 2023, 11:12:04 AM
I just can't believe his name is actually 'Heck'.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on May 18, 2023, 12:24:28 PM
I just can't believe his name is actually 'Heck'.

Oh yeh. He’s got “what the heck” all through his life.
Title: Re: Chris Heck - President of Business Operations
Post by: DennisHodgetts on May 18, 2023, 12:33:40 PM
Little sausage
Title: Re: Chris Heck - President of Business Operations
Post by: Monty on May 18, 2023, 01:01:08 PM
It just sounds like a joke. Like a Martin Amis Yank caricature.
Title: Re: Chris Heck - President of Business Operations
Post by: DeKuip on May 18, 2023, 01:53:37 PM
Great, another employee who’ll be earning so much money he’ll even be able to afford a season ticket.
I don’t suppose any extra revenue he brings in will go towards offering catering staff better wages though.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on May 18, 2023, 01:55:20 PM
Hopefully it's a recognition that we need to improve the commercial side of things if we are going to be truly competitive in this league.  We have been here before, where we have been very close to making that next step, but have failed to do so.

For all the moaning from Spurs fans, they have had a poor season but are still in the hunt to finish 6th.  Leicester have had a poor season and look likely to get relegated and West Ham have been in the relegation picture all season.  We need to take that next step to become the kind of club who can have a blip of a season and still finish well inside the top half or just continue seamlessly when a manager leaves rather than the whole club falling apart and taking the best part of a decade to recover. 
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 18, 2023, 06:50:36 PM
Like a Martin Amis Yank caricature.

And Kenny Jacket as the honest but credulous British football manager that gets caught up in Heck's murky personal life.
Title: Re: Chris Heck - President of Business Operations
Post by: Andy_Lochhead_in_the_air on May 18, 2023, 07:17:50 PM
Quote
and have full responsibility for all business and commercial matters.

I wonder where that leaves Purslow.

He could become Steven Gerrards agent.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on May 18, 2023, 07:25:14 PM
I just can't believe his name is actually 'Heck'.

Oh yeh. He’s got “what the heck” all through his life.

He's had it easy, there was a guy in our New York office called Randy Yanker.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on May 19, 2023, 07:12:19 PM
This Heck man maybe is the Almery substitute as it were?  Overseeing a similar role.
I mean it would make sense as only one of them have come in
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on May 19, 2023, 07:15:49 PM
This Heck man maybe is the Almery substitute as it were?  Overseeing a similar role.
I mean it would make sense as only one of them have come in

No, totally different roles.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on May 19, 2023, 09:11:22 PM
Well I imagine Heck will have some input and we could be in for some Americans. He has knowledge of the MLS so on a crossover.  I mean We signed Duran even before Heck came in and can see a couple more Latin and South Americans based players from the MLS coming in.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on May 19, 2023, 10:13:10 PM
Fucking hell. Now we are after Americans. Will they need to be Spanish speaking Americans?
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 19, 2023, 10:16:30 PM
Fucking hell. Now we are after Americans. Will they need to be Spanish speaking Americans?
Well there are theories and bat shit crazy theories or there is just trolling.
Title: Re: Chris Heck - President of Business Operations
Post by: Ducksworthy on May 19, 2023, 10:18:32 PM
Fucking hell. Now we are after Americans. Will they need to be Spanish speaking Americans?
Well there are theories and bat shit crazy theories or there is just trolling.

I was going to say it’s getting towards performance art at this stage
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 19, 2023, 11:02:43 PM
Did Footy used to write the Dusty Bin clues on 3-2-1?
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on May 19, 2023, 11:37:52 PM
Chris Heck is in charge of all business and commercial matters.
Transfers can be considered business transactions.
And the signings will bring commercial value, so I expect him to put forward ideas and players for commercial reasons.
Football, at its core, is a business.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on May 19, 2023, 11:43:52 PM
{alt}
Fucking hell. Now we are after Americans. Will they need to be Spanish speaking Americans?

And don't know what your gripe is TV?
We have USA and Spain connections so there's a connection there and a likely influence.
Heck will be under instructions to grow Villa in Americas  market. Villa will look to the Americans North and South I summise.

Villa play a summer series and that's a commercial move so it's already begun.
Title: Re: Chris Heck - President of Business Operations
Post by: Hillbilly on May 20, 2023, 12:14:22 AM
Fucking hell. Now we are after Americans. Will they need to be Spanish speaking Americans?

Our World Cup winning goalkeeper says ‘Hola’.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 20, 2023, 09:57:11 AM
{alt}
Fucking hell. Now we are after Americans. Will they need to be Spanish speaking Americans?

And don't know what your gripe is TV?
We have USA and Spain connections so there's a connection there and a likely influence.
Heck will be under instructions to grow Villa in Americas  market. Villa will look to the Americans North and South I summise.

Villa play a summer series and that's a commercial move so it's already begun.
There is a complete disconnect in your logic but you apparently can’t see that.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 20, 2023, 10:52:05 AM
Well I imagine Heck will have some input and we could be in for some Americans. He has knowledge of the MLS so on a crossover.  I mean We signed Duran even before Heck came in and can see a couple more Latin and South Americans based players from the MLS coming in.

No, completely different roles and he’s not even from a football background. He’s here to take control of commercial interests, not be a director of football or anything similar. Sawiris has also said they’re still looking for an Almery type appointment now that he’s decided to stay at Barcelona.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 20, 2023, 10:55:53 AM
There's no point explaining it, Risso, he's clearly just on a wind up.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 20, 2023, 11:07:09 AM
There's no point explaining it, Risso, he's clearly just on a wind up.
Yep.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on May 20, 2023, 01:20:27 PM
There's no point explaining it, Risso, he's clearly just on a wind up.
Yep.
Yes move on and stop your nonsense too! It happens frequently these mindless accusations is it because I have a different viewpoint or have considered something that they haven't?
Let's just put our differences aside and watch what develops over time, I just hunch Villa will make other MLS transfers.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on May 20, 2023, 01:32:55 PM
Footy - You make shit up constantly and consume almost every thread. That’s what people object to and find massively irritating. You take links from the shittest of sources when it comes to transfers and frequently add 2+2 and get any number not 4. Heck has nothing to with transfers but suddenly his US heritage means we are going to get US players. How many Egyptians have we bought because of Nas? Or Americans because of Edens? You seem like a decent bloke but you consume the oxygen out of so many conversations because of the rabbit holes you almost intentionally take the conversations down. Stop doing that and people won’t think you’re on a wind up and will take what you say more seriously.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on May 20, 2023, 01:58:01 PM
Footy - You make shit up constantly and consume almost every thread. That’s what people object to and find massively irritating. You take links from the shittest of sources when it comes to transfers and frequently add 2+2 and get any number not 4. Heck has nothing to with transfers but suddenly his US heritage means we are going to get US players. How many Egyptians have we bought because of Nas? Or Americans because of Edens? You seem like a decent bloke but you consume the oxygen out of so many conversations because of the rabbit holes you almost intentionally take the conversations down. Stop doing that and people won’t think you’re on a wind up and will take what you say more seriously.

That is up to the reader's interpretation. And your personal findings and  views seem critical.
And we are permitted to post original thought and ideas?
Also, while I do my best to stay football-related and on topic, are you judgmental of other posters'  consuming threads of non-Villa, non football-related, or off topic-related content?
No you don't seem so . As do some others here.
Let's move on from this.
I have theories and hypotheses and get some have issue with this.
What can I do ? No more theories? We all have our theories.
Debate and discussion are welcome, and ones own personal viewpoint is what the forum is all about in my view. Perhaps those who are disgruntled view it differently and that they take exception to people who don't fit in with their way of thinking or they like the narrative.

As always, it's only a difference of opinion, let's focus on the upcoming match. That is the most crucial thing.

Up The Villa.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on May 20, 2023, 02:00:27 PM
Time to block.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on May 20, 2023, 04:39:24 PM
Footy - You make shit up constantly and consume almost every thread. That’s what people object to and find massively irritating. You take links from the shittest of sources when it comes to transfers and frequently add 2+2 and get any number not 4. Heck has nothing to with transfers but suddenly his US heritage means we are going to get US players. How many Egyptians have we bought because of Nas? Or Americans because of Edens? You seem like a decent bloke but you consume the oxygen out of so many conversations because of the rabbit holes you almost intentionally take the conversations down. Stop doing that and people won’t think you’re on a wind up and will take what you say more seriously.

That is up to the reader's interpretation. And your personal findings and  views seem critical.
And we are permitted to post original thought and ideas?
Also, while I do my best to stay football-related and on topic, are you judgmental of other posters'  consuming threads of non-Villa, non football-related, or off topic-related content?
No you don't seem so . As do some others here.
Let's move on from this.
I have theories and hypotheses and get some have issue with this.
What can I do ? No more theories? We all have our theories.
Debate and discussion are welcome, and ones own personal viewpoint is what the forum is all about in my view. Perhaps those who are disgruntled view it differently and that they take exception to people who don't fit in with their way of thinking or they like the narrative.

As always, it's only a difference of opinion, let's focus on the upcoming match. That is the most crucial thing.

Up The Villa.

No more theories
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on May 20, 2023, 05:26:08 PM
A quote from Shrek comes to mind..."He has the right to remain silent. What he lacks is the capacity."
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on May 21, 2023, 01:31:04 AM
A quote from Shrek comes to mind..."He has the right to remain silent. What he lacks is the capacity."

Once you're quoting Shrek then there is no where else to go. He is the pinnacle. Why won't everyone just leave the big green muhfugga alone to his swamp? Shiiiit. Shrek is basically Heck as well so it's on topic.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 21, 2023, 09:29:07 AM
The problem is it is “original thought and ideas” in the sense that flat earthers and 5g conspiracy theories are.

ie absolute rubbish.
Title: Re: Chris Heck - President of Business Operations
Post by: Richard E on May 21, 2023, 09:43:25 AM
Footy - You make shit up constantly and consume almost every thread. That’s what people object to and find massively irritating. You take links from the shittest of sources when it comes to transfers and frequently add 2+2 and get any number not 4. Heck has nothing to with transfers but suddenly his US heritage means we are going to get US players. How many Egyptians have we bought because of Nas? Or Americans because of Edens? You seem like a decent bloke but you consume the oxygen out of so many conversations because of the rabbit holes you almost intentionally take the conversations down. Stop doing that and people won’t think you’re on a wind up and will take what you say more seriously.

That is up to the reader's interpretation. And your personal findings and  views seem critical.
And we are permitted to post original thought and ideas?
Also, while I do my best to stay football-related and on topic, are you judgmental of other posters'  consuming threads of non-Villa, non football-related, or off topic-related content?
No you don't seem so . As do some others here.
Let's move on from this.
I have theories and hypotheses and get some have issue with this.
What can I do ? No more theories? We all have our theories.
Debate and discussion are welcome, and ones own personal viewpoint is what the forum is all about in my view. Perhaps those who are disgruntled view it differently and that they take exception to people who don't fit in with their way of thinking or they like the narrative.

As always, it's only a difference of opinion, let's focus on the upcoming match. That is the most crucial thing.

Up The Villa.

No more theories

Whatever happened to those theories?
Title: Re: Chris Heck - President of Business Operations
Post by: Lastfootstamper on May 21, 2023, 09:51:26 AM
All these theories, yet not once speculated on why Ryan Mason is in charge of spurs.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on May 21, 2023, 11:10:14 AM
All these theories, yet not once speculated on why Ryan Mason is in charge of spurs.

The clue is in his name, they look after their own.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 21, 2023, 11:28:55 AM
All these theories, yet not once speculated on why Ryan Mason is in charge of spurs.

He always looks like a teenager who has just reluctantly got out of bed at 1pm after his mother asked him about 30 times.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on May 21, 2023, 08:27:54 PM
All these theories, yet not once speculated on why Ryan Mason is in charge of spurs.

He always looks like a teenager who has just reluctantly got out of bed at 1pm after his mother asked him about 30 times.


Ha ha he is quite insipid and hardly inspirational is he ?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 21, 2023, 08:44:42 PM
All these theories, yet not once speculated on why Ryan Mason is in charge of spurs.

He always looks like a teenager who has just reluctantly got out of bed at 1pm after his mother asked him about 30 times.


Ha ha he is quite insipid and hardly inspirational is he ?

It's like Adrian Mole being put in charge of a team.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 21, 2023, 09:37:19 PM
All these theories, yet not once speculated on why Ryan Mason is in charge of spurs.

He always looks like a teenager who has just reluctantly got out of bed at 1pm after his mother asked him about 30 times.


Ha ha he is quite insipid and hardly inspirational is he ?

It's like Adrian Mole being put in charge of a team.

Lucas Moura, I adore ya
I implore ye, don't ignore me
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 22, 2023, 12:43:38 AM
*applause*
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on May 22, 2023, 01:14:32 AM
All these theories, yet not once speculated on why Ryan Mason is in charge of spurs.

He always looks like a teenager who has just reluctantly got out of bed at 1pm after his mother asked him about 30 times.


Ha ha he is quite insipid and hardly inspirational is he ?

Think Spurs are in trouble to be honest.  Can definitely see Kane leaving this summer and they won't be able to replace him.  Can see them having a similar season to the one Chelsea have had this one.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 22, 2023, 10:51:27 AM
All these theories, yet not once speculated on why Ryan Mason is in charge of spurs.

He always looks like a teenager who has just reluctantly got out of bed at 1pm after his mother asked him about 30 times.


Ha ha he is quite insipid and hardly inspirational is he ?

It's like Adrian Mole being put in charge of a team.

Lucas Moura, I adore ya
I implore ye, don't ignore me


Hahahahaha. Brilliant.
Title: Re: Chris Heck - President of Business Operations
Post by: Smirker on June 22, 2023, 03:40:50 PM
What the heck.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on June 22, 2023, 03:45:07 PM
Heck, based on today, you are already on thin ice. WTAF
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on June 22, 2023, 03:47:11 PM
Good grief. He’s been here 5 minutes
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on June 22, 2023, 03:58:56 PM
New badge announced in November after months of consultation. Lots of talk of a big launch in May 2023. New 'President of Business Operations' arrives, all talk of new badge goes quiet. Old CEO departs and we get this crap announcement that we will have two badges this season and history is rewritten with the new badge only a temporary 41st anniversary nod to 1982.

You don't need to be a genius to work out that this new guy has decided unilaterally that the fans don't know best on the new badge.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 22, 2023, 04:31:19 PM
Good grief. He’s been here 5 minutes

It’s not a good look though, is it? It’d be like announcing Monchi then our first signing is Luke Ayling.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on June 22, 2023, 04:34:23 PM
Good grief. He’s been here 5 minutes

Yep. Utterly ridiculous.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on June 22, 2023, 04:38:29 PM
Can we change the thread title to ‘(Get the) Heck Out.’
Title: Re: Chris Heck - President of Business Operations
Post by: Richard E on June 22, 2023, 04:38:58 PM
Good grief. He’s been here 5 minutes

It’s not a good look though, is it? It’d be like announcing Monchi then our first signing is Luke Ayling.

Please don’t float that idea even in jest!
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on June 22, 2023, 04:39:24 PM
Thomas Fox Mark II.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on June 22, 2023, 04:43:04 PM
I'd imagine both the kit design and sponsor were finalised before he even joined us. And for all we know the badge stuff may also be either the same or from higher up.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on June 22, 2023, 04:49:53 PM
Thomas Fox Mark II.

Wow.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on June 22, 2023, 04:59:26 PM
I'd imagine both the kit design and sponsor were finalised before he even joined us. And for all we know the badge stuff may also be either the same or from higher up.

Well, yes. It's sometimes that simple really.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on June 22, 2023, 05:09:50 PM
Calm down Clamps only kidding me old mate.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on June 22, 2023, 05:32:24 PM
Calm down Clamps only kidding me old mate.

Ah, ok. It's just that your other posts suggest that you're a bit cross. My bad, as the kids say.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on June 22, 2023, 05:43:01 PM
I kind of get that having just joined he may not want the first splurge to be refitting the stadium based on somebody else's obviously flawed homework.

The vote with the fucking lamp shambles meant it was no vote at all.  Equally, he may think from a global perspective looking back to 1982 isn't necessarily the right way forward.

Or as a club, we may want to do all the ground works in one go and as the North has been delayed they don't want to waste a load of money refitting the stadium right now. 

Whilst it feels very disorganised, I kind of get the rationale.  Let's let Henk do what he's being paid very handsomely to do. 
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on June 22, 2023, 07:58:54 PM
1982 means everything to us, but outside of our small neighbours in B9, B71, WV1, probably not a great deal.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 22, 2023, 09:24:48 PM
1982 means everything to us, but outside of our small neighbours in B9, B71, WV1, probably not a great deal.

I'll be honest, I am sick of hearing about it.

It was 41 years ago, FFS.

Yes be proud of it but Christ we go on and on about it.

You can't go more than - literally - two minutes at one of our matches without hearing the droning "we even conquered Europe".

Still, I suppose 41 is a landmark anniversary, so that bilge from the club about the badge all makes sense

*nods*
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on June 22, 2023, 10:19:09 PM
https://www.birminghammail.co.uk/sport/football/football-news/aston-villa-supporters-trust-respond-27181154

The trust has spoken.  Sorry to link that rag.
Title: Re: Chris Heck - President of Business Operations
Post by: Flin5tone on June 23, 2023, 07:17:15 AM
He should have come in and respected our decision. It's an absolute mess.

They say they are using the shield on digital platforms and TV etc. That's where our 'shield' looks at its worst, you can't even make it out with the yellow on sky blue . Absolutely ridiculous
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on June 23, 2023, 08:39:46 AM
He should have come in and respected our decision. It's an absolute mess.

They say they are using the shield on digital platforms and TV etc. That's where our 'shield' looks at its worst, you can't even make it out with the yellow on sky blue . Absolutely ridiculous

Just wondering, do you get any pleasure out of supporting the club, in any way?
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on June 23, 2023, 08:41:17 AM
Good grief. He’s been here 5 minutes

It’s not a good look though, is it? It’d be like announcing Monchi then our first signing is Luke Ayling.

Fully expecting that to happen now :-)
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 23, 2023, 10:05:37 AM
He should have come in and respected our decision. It's an absolute mess.

They say they are using the shield on digital platforms and TV etc. That's where our 'shield' looks at its worst, you can't even make it out with the yellow on sky blue . Absolutely ridiculous

Agree with you on this one.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 23, 2023, 10:17:20 AM
He should have come in and respected our decision. It's an absolute mess.

They say they are using the shield on digital platforms and TV etc. That's where our 'shield' looks at its worst, you can't even make it out with the yellow on sky blue . Absolutely ridiculous

Just wondering, do you get any pleasure out of supporting the club, in any way?

That line by Jez from Peep Show that someone here quoted the other day has had me smiling all week  - "Do you have to live so relentlessly in the real world?"
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on June 23, 2023, 01:42:40 PM
He should have come in and respected our decision. It's an absolute mess.

They say they are using the shield on digital platforms and TV etc. That's where our 'shield' looks at its worst, you can't even make it out with the yellow on sky blue . Absolutely ridiculous

Just wondering, do you get any pleasure out of supporting the club, in any way?

That line by Jez from Peep Show that someone here quoted the other day has had me smiling all week  - "Do you have to live so relentlessly in the real world?"

👀 and yeah, it applies to Flint.
Title: Re: Chris Heck - President of Business Operations
Post by: villadelph on June 25, 2023, 02:27:49 AM
He delivers a good talk here, and brings up rebranding around 10 minutes in. He harps on the logo and how he made it more simple over time to make it recognizable across the sports spectrum. We’ll probably get a stand-alone lion. He clearly values history.

Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on June 25, 2023, 02:44:10 AM
He delivers a good talk here, and brings up rebranding around 10 minutes in. He harps on the logo and how he made it more simple over time to make it recognizable across the sports spectrum. We’ll probably get a stand-alone lion. He clearly values history.



Yep, hearing him talk about 'cleaning up' and 'clearing up the muck' from the 76ers logo, I think that is a fair presumption
Title: Re: Chris Heck - President of Business Operations
Post by: Scott Nielsen on June 25, 2023, 03:32:14 AM
"Trust the process". At least he'll get along well with UE ;)
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 25, 2023, 06:48:21 AM
He delivers a good talk here, and brings up rebranding around 10 minutes in. He harps on the logo and how he made it more simple over time to make it recognizable across the sports spectrum. We’ll probably get a stand-alone lion. He clearly values history.



I found that quite interesting and really looking forward to seeing what he does with us.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 25, 2023, 07:35:01 AM


Yep, hearing him talk about 'cleaning up' and 'clearing up the muck' from the 76ers logo, I think that is a fair presumption

Ooh, no star! Simple is good, as long as it's not Lerner simple.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on June 25, 2023, 09:56:57 AM
I think listening to that, Paul E is probably right in that we'll get a Spurs style simplified rampant lion.
Title: Re: Chris Heck - President of Business Operations
Post by: Cleybrooke on June 25, 2023, 10:03:06 AM
Confession. I have far more knowledge and experience around Branding and Marketing than I do football.  No idea what ‘play through the channels’ means, never dared to ask. I can tell you what a Brand Proposition and supporting activation are all about.   

Watched the video. Very very impressed. He completely understands Brand, what that means to a sports club, the local community and most importantly, what it means to us fans. 

It also explains why the new badge was pulled at the last moment. Must have been a very difficult call but better to do it now than to spend the next 5 years trying to fix it. 

There is a lot that Purslow did brilliantly well at in his 5 years. However he had two weakness’s - He new bugger all about football and naff all about Branding. 

Bit of a mess now, yes, but give him a little time and on the strength of what he has delivered for 76, I can see real pride both on and off the pitch coming our way. 

UTV. 
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on June 25, 2023, 11:51:49 AM
That video is an interesting watch.  Purslow came across as a high level networker whereas this guy seems much more strategic and a deeper thinker. 

Does anyone follow basketball?  What was the trajectory of the 76ers after this video and how did we manage to poach Heck?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 25, 2023, 12:05:52 PM
Confession. I have far more knowledge and experience around Branding and Marketing than I do football.  No idea what ‘play through the channels’ means, never dared to ask. I can tell you what a Brand Proposition and supporting activation are all about.   

Watched the video. Very very impressed. He completely understands Brand, what that means to a sports club, the local community and most importantly, what it means to us fans. 

It also explains why the new badge was pulled at the last moment. Must have been a very difficult call but better to do it now than to spend the next 5 years trying to fix it. 

There is a lot that Purslow did brilliantly well at in his 5 years. However he had two weakness’s - He new bugger all about football and naff all about Branding. 

Bit of a mess now, yes, but give him a little time and on the strength of what he has delivered for 76, I can see real pride both on and off the pitch coming our way. 

UTV.

I was impressed with him too and think it was definitely the right call to hold it and give him time to assess things.

I think the biggest problem is the club haven’t communicated it very well. It’s the age old problem that if you don’t make it clear what you are doing and why, then people will make up their own story. And so now there’s lots of assumptions and worries and some pissed off fans.

A shame really, because this guy looks like he is what we need to progress and we’ve already got sections of people frustrated from the off!
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on June 25, 2023, 12:14:39 PM
He should have come in and respected our decision. It's an absolute mess.

They say they are using the shield on digital platforms and TV etc. That's where our 'shield' looks at its worst, you can't even make it out with the yellow on sky blue . Absolutely ridiculous

It’s not an absolute mess, it doesn’t look good but it’s not the end of the world.
Let’s give him time to settle in and let’s see what he comes up with. We just might be happy for once.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on June 25, 2023, 12:35:46 PM
Confession. I have far more knowledge and experience around Branding and Marketing than I do football.  No idea what ‘play through the channels’ means, never dared to ask. I can tell you what a Brand Proposition and supporting activation are all about.   

Watched the video. Very very impressed. He completely understands Brand, what that means to a sports club, the local community and most importantly, what it means to us fans. 

It also explains why the new badge was pulled at the last moment. Must have been a very difficult call but better to do it now than to spend the next 5 years trying to fix it. 

There is a lot that Purslow did brilliantly well at in his 5 years. However he had two weakness’s - He new bugger all about football and naff all about Branding. 

Bit of a mess now, yes, but give him a little time and on the strength of what he has delivered for 76, I can see real pride both on and off the pitch coming our way. 

UTV.

There is a lot of marketing spiel & PR guff, but overall, if he took the company from $300m to $2b in 6 years, then he is clearly good at his job.

Couple of things though, one, I do not trust being told to "trust the process". Now he may be sincere, but its PR guff that kicks the can down the road similar to "its a 5 year plan". However, I do trust Emery, so this should counter act my concern.

And two, the logo that he took of the 76'ers wasn't great to start with, but he simplified it so much that it now looks like a 'Trump 2076' bumper sticker. I am hoping that with the elements that he has at his disposal with our crest(s), simplifying it might be quite nice.

The way this has been communicated however, has been a bit of a shit show. If they had been honest, instead of that "41 year anniversary" garbage, it would have been easier to swallow & wait to see what happens.

We have no choice but to do that now, but it could have been comminicated better.
Title: Re: Chris Heck - President of Business Operations
Post by: wittonwarrior on June 25, 2023, 01:19:31 PM
See he listens to the fans as much as Purslow did.  Great start. 
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on June 25, 2023, 02:08:01 PM
Thought this was interesting, in terms of “getting” a football club. It’s far more than just coming up with a snappy brand.

https://www.sportsbusinessjournal.com/Daily/Issues/2020/11/16/Franchises/Sixers-Chris-Heck.aspx
Title: Re: Chris Heck - President of Business Operations
Post by: Lastfootstamper on June 25, 2023, 02:29:42 PM
There's the comment about "Referring to the city as 'New Philadelphia' implied that there was something wrong with old Philadelphia, and expressing that sentiment is the fastest way to get a Yards Pale Ale poured on your head." Surely if you're going to take umbrage at such a perceived affront and seek to react in said manner, wouldn't it be more fitting to select a beverage that existed before the year 2000?
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on June 25, 2023, 02:31:39 PM
He delivers a good talk here, and brings up rebranding around 10 minutes in. He harps on the logo and how he made it more simple over time to make it recognizable across the sports spectrum. We’ll probably get a stand-alone lion. He clearly values history.



Yep, hearing him talk about 'cleaning up' and 'clearing up the muck' from the 76ers logo, I think that is a fair presumption

Actually that would be better.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on June 25, 2023, 04:49:12 PM
For logo geeks:
https://logos-world.net/philadelphia-76ers-logo/

One icon to throw into the mix would be the Villan... now that would be brave!
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on June 25, 2023, 05:34:08 PM
For logo geeks:
https://logos-world.net/philadelphia-76ers-logo/

One icon to throw into the mix would be the Villan... now that would be brave!

According to that link, they have simply gone back to the 1964-1977 logo.
Title: Re: Chris Heck - President of Business Operations
Post by: jwarry on June 25, 2023, 05:41:13 PM
Thought this was interesting, in terms of “getting” a football club. It’s far more than just coming up with a snappy brand.

https://www.sportsbusinessjournal.com/Daily/Issues/2020/11/16/Franchises/Sixers-Chris-Heck.aspx

Sounds like he pissed off the Philly fans and had to apologise? Mmmm
Title: Re: Chris Heck - President of Business Operations
Post by: Scott Nielsen on June 26, 2023, 04:13:13 AM
For logo geeks:
https://logos-world.net/philadelphia-76ers-logo/

One icon to throw into the mix would be the Villan... now that would be brave!

According to that link, they have simply gone back to the 1964-1977 logo.

So the branding process ended up copying a logo from 40 years earlier. Yet Villa supporters are somehow hopelessly behind the times for wanting a crest with historical characteristics.

A bit of a let-down after all that's been said on this thread and others.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 26, 2023, 07:15:54 AM
The guy hasn’t even done anything yet, except give him and his team 12 months to work on it.

Maybe we should see what he does before we condemn him!
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on June 26, 2023, 08:58:08 AM
He should have come in and respected our decision. It's an absolute mess.

They say they are using the shield on digital platforms and TV etc. That's where our 'shield' looks at its worst, you can't even make it out with the yellow on sky blue . Absolutely ridiculous

It’s not an absolute mess, it doesn’t look good but it’s not the end of the world.
Let’s give him time to settle in and let’s see what he comes up with. We just might be happy for once.
They're just washing it as best they can with the 82 nonsense.  Obviously, as Villa fans we're aware what has happened.  But outside the club, nobody other than Birmingham City fans will care less.
Title: Re: Chris Heck - President of Business Operations
Post by: darren woolley on June 26, 2023, 09:17:22 AM
He delivers a good talk here, and brings up rebranding around 10 minutes in. He harps on the logo and how he made it more simple over time to make it recognizable across the sports spectrum. We’ll probably get a stand-alone lion. He clearly values history.



Yep, hearing him talk about 'cleaning up' and 'clearing up the muck' from the 76ers logo, I think that is a fair presumption

Actually that would be better.

I watched this.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 26, 2023, 09:40:13 AM
And what did you think of it, Daz?
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on June 26, 2023, 10:20:02 AM
Very impressive.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on June 26, 2023, 10:38:10 AM
Watched it, and yeah, the round logo is toast.  As others have said, I'd expect something like a lion and the words Aston Villa underneath, like the spurs chicken, if he genuinely believes in keeping things simple.  The iterations of the 76ers logo was interesting, so it might be we refine it over a few years.  "Owning a colour" was interesting. I suspect it will be mean the end of different shades of claret and blue - they will be well-defined, and we'll stick to it across everything. Which will be nice and hopefully see and end to any future pink-ish monstrosities.

He speaks very well, I like the 76ers story, I can see why the owners have brought him in.  He doesn't have three years 'under the radar' like he did in Philli, given we're in Europe already and will be targeting the top 6 next year, but I am interested to see if he bring the same philosophy with him in terms of bringing the local community close to the club.

If he can have the same sort of impact off the pitch, as our owner's last appointment did ON it, then there could be some exciting times ahead!
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on June 26, 2023, 10:42:58 AM
I thought we had established specific colour pallets for our claret and blue a while back.  Did this fall by the wayside?
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on June 26, 2023, 11:04:34 AM
Watched it yesterday at 1.75x speed. I could see parallels and why we've hired him but he starts from a more advanced position with us.

The story about being sponsored by Pepsi and there being a Coke can machine at the stadium made me laugh.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on June 26, 2023, 11:11:46 AM

Watched it, and yeah, the round logo is toast.  As others have said, I'd expect something like a lion and the words Aston Villa underneath, like the spurs chicken, if he genuinely believes in keeping things simple.  The iterations of the 76ers logo was interesting, so it might be we refine it over a few years.  "Owning a colour" was interesting. I suspect it will be mean the end of different shades of claret and blue - they will be well-defined, and we'll stick to it across everything. Which will be nice and hopefully see and end to any future pink-ish monstrosities.


The iterations of the logo ended up with them going back to the 1964-1977 logo, if that graphic on the previous page from London Villan is correct.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 26, 2023, 11:16:03 AM
Slightly worries me that he does a lot of harking back to the past, when really I want us to concentrate on future success. Whilst not belittling its importance in our history, I don't want somebody that's going to drone on about 82 forever.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 26, 2023, 11:24:23 AM
No, there's enough of us on here doing that!
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on June 26, 2023, 11:29:18 AM
Slightly worries me that he does a lot of harking back to the past, when really I want us to concentrate on future success. Whilst not belittling its importance in our history, I don't want somebody that's going to drone on about 82 forever.

Tbf to him, it wasn't all about the 76'ers franchise past that he looked back on as inspiration.

There was a lot of history regarding the city of Philadelphia he utilised too.
Title: Re: Chris Heck - President of Business Operations
Post by: Goldenballs on June 26, 2023, 11:33:49 AM
Both of their badges looked fucking shite.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 26, 2023, 11:42:16 AM
Slightly worries me that he does a lot of harking back to the past, when really I want us to concentrate on future success. Whilst not belittling its importance in our history, I don't want somebody that's going to drone on about 82 forever.

Tbf to him, it wasn't all about the 76'ers franchise past that he looked back on as inspiration.

There was a lot of history regarding the city of Philadelphia he utilised too.

He also said that because the team were so poor, they didn't really have star players or on court success they could use to get people excited about the team, so they had to turn to past stars and history to bring people in while they built up the brand.

We're in a much better situation, we have players we can get excited about that other teams would want, and we're legitimately in the top 10 of clubs in the country and have a genuine chance of winning something in the next couple of seasons.

I'm sure he will be using that rather than relying too heavily on the past. I mean, if you were trying to talk someone into being a Villa fan, would you talk about what we did in the 80s or would you focus on how fantastic the next season or two could be?
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on June 26, 2023, 12:01:22 PM
Watched it, and yeah, the round logo is toast.  As others have said, I'd expect something like a lion and the words Aston Villa underneath, like the spurs chicken, if he genuinely believes in keeping things simple.  The iterations of the 76ers logo was interesting, so it might be we refine it over a few years.  "Owning a colour" was interesting. I suspect it will be mean the end of different shades of claret and blue - they will be well-defined, and we'll stick to it across everything. Which will be nice and hopefully see and end to any future pink-ish monstrosities.


So we will move from stupid, inaccurate comments about copying chelsea to stupid but accurate comments about copying bloody Spurs? Why is everybody missing the point about the new crest being presented, very effectively during consultation, as one that gave us the option of using as stand-alone lion with 'Aton Villa' overhead? Can we not just go with that everywhere digital and use the full circle version on the stadium?

Our badge as been a divisive issue for as long as I can remember and I think they have made a mistake re-opening it after it was settled last year. Open to being proved wrong but I think it is a mess and would prefer if, even just for one year, we got rid of the Lerner badge from all digital representations of the club (stadium and other aspects that cost money can always wait)
Title: Re: Chris Heck - President of Business Operations
Post by: algy on June 26, 2023, 12:05:43 PM
Slightly worries me that he does a lot of harking back to the past, when really I want us to concentrate on future success. Whilst not belittling its importance in our history, I don't want somebody that's going to drone on about 82 forever.
I don't think he needs to as much with us as he did in Philadelphia. As others have said, they were in a different situation.  They had low crowds, with a low value assigned to going to games ($1 tickets), and they couldn't point to any of the players on the court as they were rubbish.  So they leaned in to nostalgia to get the fans back in to the ground.

With us, I'm sure we'll be leaning on some of our history to some extent (Champions of Europe is already fairly well covered, but there's a decent history of stuff before that - William McGregor / founding the league being a really obvious one.  Can also see us pushing heavily on a few things like really emphasising the club's prominent position in Birmingham and the wider Midlands area.  Stuff like, I dunno, getting Benjamin Zephaniah to come up with some inspirational words, then getting various local high-profile people - Denise Lewis or Geezer Butler or whoever - to read it out when the teams come out.  Something like that, where it's not explicitly about our history ... but it's clearly emphasising that Aston Villa, over say Sandwell or Small Heath, are the football club that people in/from Birmingham support, and the local area too.

With the badge, I could see us either going for something fairly simple.  I'd almost be inclined to say the 1957 badge might actually be the one to go for here.  No wording, just a lion on a plain shield, with or without a scroll underneath with some text underneath (which could be "Aston Villa FC", but could equally be "Villa In The Community" or "Villa Maths Club" or whatever.  Ultimately join up claret shield AND/OR a lion (facing the right way) = Aston Villa = Birmingham.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 26, 2023, 12:18:07 PM
Watched it yesterday at 1.75x speed. I could see parallels and why we've hired him but he starts from a more advanced position with us.

The story about being sponsored by Pepsi and there being a Coke can machine at the stadium made me laugh.

Why the need to mention the speed? Are you saying Americans talk, like, slowleee?
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on June 26, 2023, 12:22:22 PM
Slightly worries me that he does a lot of harking back to the past, when really I want us to concentrate on future success. Whilst not belittling its importance in our history, I don't want somebody that's going to drone on about 82 forever.

Tbf to him, it wasn't all about the 76'ers franchise past that he looked back on as inspiration.

There was a lot of history regarding the city of Philadelphia he utilised too.

He also said that because the team were so poor, they didn't really have star players or on court success they could use to get people excited about the team, so they had to turn to past stars and history to bring people in while they built up the brand.

We're in a much better situation, we have players we can get excited about that other teams would want, and we're legitimately in the top 10 of clubs in the country and have a genuine chance of winning something in the next couple of seasons.

I'm sure he will be using that rather than relying too heavily on the past. I mean, if you were trying to talk someone into being a Villa fan, would you talk about what we did in the 80s or would you focus on how fantastic the next season or two could be?

Yep, the job he describes is exactly what we should've done after we got relegated. From now he's got a different job which is to get us over the big hurdle of being competitive (commercially) with the teams that are backed by oil money or years of champions league doping.
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on June 26, 2023, 12:24:03 PM
More so if anyone wants to watch it but doesn't want to put 45 minutes into it, they can. I don't know how long YouTube have had this as I've only noticed it in the last year.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on June 26, 2023, 12:51:14 PM

He also said that because the team were so poor, they didn't really have star players or on court success they could use to get people excited about the team, so they had to turn to past stars and history to bring people in while they built up the brand.

We're in a much better situation, we have players we can get excited about that other teams would want, and we're legitimately in the top 10 of clubs in the country and have a genuine chance of winning something in the next couple of seasons.

I'm sure he will be using that rather than relying too heavily on the past. I mean, if you were trying to talk someone into being a Villa fan, would you talk about what we did in the 80s or would you focus on how fantastic the next season or two could be?

Yes, in all aspects we are in a stronger position.

Stronger on the field, stronger off it, stronger starting point elements that can be used for the branding, etc, etc.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on June 26, 2023, 12:57:29 PM
I thought we had established specific colour pallets for our claret and blue a while back.  Did this fall by the wayside?

I would have thought by now it was well established that we don't have a Brand Book. ;)

Heck is obviously a very clever fella. The only mistake I see (and he admits to a few) is taking hold of the Twitter account. I trust he won't be doing it here. Other than that I think he'll be a brilliant appointment, it will be a massive challenge for him but he won't be doing it alone. Listening to how he builds and motivates a team yet knows when to leave certain things alone is extremely encouraging.
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on June 26, 2023, 01:00:52 PM
It didn't sound like the Twitter account was his idea, more like the club wanted him to have it. He mentioned he was reluctant and worried about saying the wrong thing.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 26, 2023, 01:08:02 PM
Yeah, he's only put two things on his account since he joined us - a retweet of the official announcement and a retweet of the top 25 most innovative sports teams...

https://twitter.com/chrisheck76/status/1529449705461190656?s=20 (https://twitter.com/chrisheck76/status/1529449705461190656?s=20)

I guess he's setting a challenge!

Ah no, that was 2022 and I don't know what year we are currently in!  ;D
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on June 26, 2023, 01:17:55 PM
It didn't sound like the Twitter account was his idea, more like the club wanted him to have it. He mentioned he was reluctant and worried about saying the wrong thing.

I suspect that would count double when he's in a new country, new sport, new city and new club, that feels like a recipe for disaster if the social media is pushed onto him.
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on June 26, 2023, 01:18:58 PM
I thought we had established specific colour pallets for our claret and blue a while back.  Did this fall by the wayside?

We did. I had those brand guidelines. Castore's last two kits show that nobody seems capable of following pretty straightforward colour breakdowns.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on June 26, 2023, 01:25:10 PM
I enjoyed the presentation and found it interesting and informative.

Is he to be based here in the UK?

I know he is president of world wide operations but presumably AVFC UK is the top priority?

In all Management change overs the first change is always important and sets the tone and pace for what is to come - if having the balls to say "stop" to a complete rebrand is anything to go by then i am quite pleased the club agreed with him.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 26, 2023, 03:11:24 PM
I hope he never refers to us as a franchise or a brand.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on June 26, 2023, 03:13:25 PM
It didn't sound like the Twitter account was his idea, more like the club wanted him to have it. He mentioned he was reluctant and worried about saying the wrong thing.

Either way, his enthusiasm got the better of him with the 'New Philadelphia' term; a schoolboy error. I understand where he was coming from but he's an outsider and not all will feel part of the 'new'.
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on June 26, 2023, 03:27:43 PM
First and foremost, if he can fix the 'waiting 25 minutes to get served during a 15 minute HT break' in time for the Everton game, he has my approval.

Longer term, pot Castore for one of the better kit manufacturers (along with a decent sponsor), and let us know WTF is going on with the badge and stadium improvements.
Title: Re: Chris Heck - President of Business Operations
Post by: Nelly on June 26, 2023, 07:44:51 PM
He did mention quality as being one of the key things he wanted to provide in the linked video, that made me think of the issues that often get mentioned on here. When he spoke about trying to start a list of all the things that needed doing at Philedelphia, before giving up and just battling things as they arose, I did wonder if he'd have a similar experience at Villa - how much of that old cornershop mentality persists at the club. It's a bit of a juxtaposition for me - I want the club to keep it's flavour, but I also want it to be the best. Maybe the two aren't mutual; just recently we've seen a price hike for tickets and an attempt to gentrify the Holte End. I'm unsure if that is what it takes for Villa to be successful or if there other ways to raise revenue.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 26, 2023, 10:06:20 PM
I think it’s a muddle through attitude and as long as no one makes too much fuss then let’s focus on hanging out with Royalty and grand gestures.
These problems would have been solved or not occurred with a Top CEO.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 26, 2023, 11:18:09 PM
It is well worth watching that video.

It’s hard to watch it and think anything other than he killed the new badge.

He’s extremely impressive but I hope he understands both the big picture and the nuances that make English football very different from American sports
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on June 26, 2023, 11:30:17 PM
It is well worth watching that video.

It’s hard to watch it and think anything other than he killed the new badge.

He’s extremely impressive but I hope he understands both the big picture and the nuances that make English football very different from American sports

I agree.  Based on the video, a big part of his playbook is the branding of the club and the badge.  You’d hope that the colours decision is off the table so removing the badge and the branding that goes with that too would have massively restricted what he could do. 
Title: Re: Chris Heck - President of Business Operations
Post by: Scott Nielsen on June 27, 2023, 04:36:01 AM
He’s extremely impressive but I hope he understands both the big picture and the nuances that make English football very different from American sports

I find it comforting rather than impressive as I think a good stage show is the bare minimum from someone in his position.

What matters is the actual commercial outcome. And that certainly is impressive over his six years there.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on June 27, 2023, 06:50:09 AM
The latest MOMS podcast is about the call that they had with Heck. It’s confirmed on there that Heck took the bold step to stop the rollout of the new badge because he felt it was selected without any credible competition. It’s said that Purslow manipulated it so that there was only ever going to one winner, the one he wanted,
Stopping the rollout now, with the building delays, gives the club time to reset and start the process over again.
After listening, I get it now.
It was a ballsy decision to decide to not rebrand the club but to stop, reevaluate and start again.

All that said, the club could and should have put out a statement to explain.
Title: Re: Chris Heck - President of Business Operations
Post by: j66acd on June 27, 2023, 07:06:12 AM
Purslow’s legacy and reputation is being blown to pieces.
Title: Re: Chris Heck - President of Business Operations
Post by: Scott Nielsen on June 27, 2023, 07:58:44 AM
Vindication for DW.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on June 27, 2023, 08:59:18 AM
It is well worth watching that video.

It’s hard to watch it and think anything other than he killed the new badge.

He’s extremely impressive but I hope he understands both the big picture and the nuances that make English football very different from American sports

I think you should run that up the flagpole to him as he is eating his eggs sunny side up and drinking his morning corrrfffee.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on June 27, 2023, 08:59:51 AM
The latest MOMS podcast is about the call that they had with Heck. It’s confirmed on there that Heck took the bold step to stop the rollout of the new badge because he felt it was selected without any credible competition. It’s said that Purslow manipulated it so that there was only ever going to one winner, the one he wanted,
Stopping the rollout now, with the building delays, gives the club time to reset and start the process over again.
After listening, I get it now.
It was a ballsy decision to decide to not rebrand the club but to stop, reevaluate and start again.

All that said, the club could and should have put out a statement to explain.

Better to be honest than have a load of transparent waffle!
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on June 27, 2023, 09:33:17 AM
Has this man also 'killed' the new stand we were all excited about? Another concert now next June. Can we remember that we are first and foremost a football club with ambitions and a demand for extra seats and better facilities?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 27, 2023, 09:37:44 AM
Has this man also 'killed' the new stand we were all excited about? Another concert now next June. Can we remember that we are first and foremost a football club with ambitions and a demand for extra seats and better facilities?

Are you serious?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 27, 2023, 09:56:14 AM
Has this man also 'killed' the new stand we were all excited about? Another concert now next June. Can we remember that we are first and foremost a football club with ambitions and a demand for extra seats and better facilities?

And surprise, surprise - for an American band, no less!

Why haven't we booked The Buggles?  >:(
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 27, 2023, 09:56:28 AM
Vindication for DW.
and others!
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 27, 2023, 09:57:14 AM
Has this man also 'killed' the new stand we were all excited about? Another concert now next June. Can we remember that we are first and foremost a football club with ambitions and a demand for extra seats and better facilities?

Not 'killed' (yet), It's just been delayed until he's happy the badge that's going on the Villa Live venue is 'modern' enough.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on June 27, 2023, 10:05:35 AM
The latest MOMS podcast is about the call that they had with Heck. It’s confirmed on there that Heck took the bold step to stop the rollout of the new badge because he felt it was selected without any credible competition. It’s said that Purslow manipulated it so that there was only ever going to one winner, the one he wanted,
Stopping the rollout now, with the building delays, gives the club time to reset and start the process over again.
After listening, I get it now.
It was a ballsy decision to decide to not rebrand the club but to stop, reevaluate and start again.

All that said, the club could and should have put out a statement to explain.

Better to be honest than have a load of transparent waffle!
I'm not so sure.  Outside the club nobody will really pick up on it, so why lay bare the error?  Inside the club, we all know what's happened.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 27, 2023, 10:17:32 AM
I don't see any problem with the idea that someone that has been bought in to head our commercial operations and is a specialist in brand management halting a major change to our brand.
You would have that that the COMMS around this would have been better handled based on the above.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on June 27, 2023, 10:57:11 AM
I wonder when he was first touted for the job though - it is not usually an overnight process.  Therefore, the owners could have put a stop to it earlier I suppose.  If they knew Mr Heck would be less than enamoured.  I am in favour of it though for a better longer term solution.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 27, 2023, 11:42:24 AM
Purslow’s legacy and reputation is being blown to pieces.

Nah, he's still in credit.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 27, 2023, 11:52:53 AM
Purslow’s legacy and reputation is being blown to pieces.

Nah, he's still in credit.
At the Bank, yeh.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on June 27, 2023, 12:27:22 PM
I am in favour of it though for a better longer term solution.

Nail on head.*



*Until we see the monstrosity Heck comes up with. ;)
Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on June 27, 2023, 08:14:16 PM
Doesn't Purslow having a share in owning the club?
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on June 27, 2023, 08:15:04 PM
I think its only very minor
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 27, 2023, 08:37:52 PM
I think its only very minor
It’s irrelevant
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 27, 2023, 11:08:26 PM
I think its only very minor
It’s irrelevant

You hate the bugger  ;D C'mon! Would you piss on him if he was on fire?!
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on June 27, 2023, 11:48:03 PM
The latest MOMS podcast is about the call that they had with Heck. It’s confirmed on there that Heck took the bold step to stop the rollout of the new badge because he felt it was selected without any credible competition. It’s said that Purslow manipulated it so that there was only ever going to one winner, the one he wanted,
Stopping the rollout now, with the building delays, gives the club time to reset and start the process over again.
After listening, I get it now.
It was a ballsy decision to decide to not rebrand the club but to stop, reevaluate and start again.

All that said, the club could and should have put out a statement to explain.

Better to be honest than have a load of transparent waffle!
I'm not so sure.  Outside the club nobody will really pick up on it, so why lay bare the error?  Inside the club, we all know what's happened.

Yes, I agree.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 28, 2023, 07:58:23 AM
I think its only very minor
It’s irrelevant

You hate the bugger  ;D C'mon! Would you piss on him if he was on fire?!
No, hate is too strong, I don’t hate anybody . I just don’t rate him as a top CEO.
I do not say everything he did was shit either, he is a marketing guy, that will only take you so far as a CEO as we have now found out.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 28, 2023, 05:38:50 PM
Fair enough. Congrats on 20,000 posts, in 3 posts time (at time of typing).
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 28, 2023, 06:52:44 PM
Fair enough. Congrats on 20,000 posts, in 3 posts time (at time of typing).
Cheers mate
Title: Re: Chris Heck - President of Business Operations
Post by: Flin5tone on June 28, 2023, 10:03:42 PM
https://www.inquirer.com/sixers/chris-heck-boathouse-row-philadelphia-fans-20201113.html

The warnings are there. We need action now from those that attend meetings
Title: Re: Chris Heck - President of Business Operations
Post by: Villan For Life on June 28, 2023, 10:17:02 PM
I’ve no problem in the new guy reviewing major decisions made by the former CEO, whether that’s our redesigned badge or North Stand redevelopment.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on June 28, 2023, 10:50:45 PM
Absolutely. He has to get this right. So putting a pause on it might seem chaotic in the short term but if it creates a better version of everything for the future, nobody will remember the specific decision made in June 2023.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 28, 2023, 10:51:51 PM
Absolutely. He has to get this right. So putting a pause on it might seem chaotic in the short term but if it creates a better version of everything for the future, nobody will remember the specific decision made in June 2023.

Yeah, so long as it does bring something better.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on June 28, 2023, 10:54:14 PM
Absolutely. He has to get this right. So putting a pause on it might seem chaotic in the short term but if it creates a better version of everything for the future, nobody will remember the specific decision made in June 2023.

Yeah, so long as it does bring something better.

That will be the test for any change in senior leadership. To create change and deliver better results. I don’t think Purslow was the devil some made him out to be. But we can clearly do better especially when you look around at commercial revenue streams of of other clubs in the league. Many with a smaller domestic and global footprint and smaller fan bases. We have to maximize all of that.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 28, 2023, 10:57:53 PM
Absolutely. He has to get this right. So putting a pause on it might seem chaotic in the short term but if it creates a better version of everything for the future, nobody will remember the specific decision made in June 2023.

Yeah, so long as it does bring something better.

That will be the test for any change in senior leadership. To create change and deliver better results. I don’t think Purslow was the devil some made him out to be. But we can clearly do better especially when you look around at commercial revenue streams of of other clubs in the league. Many with a smaller domestic and global footprint and smaller fan bases. We have to maximize all of that.

We are underperforming commercially immensely, embarassingly.

So let's see the moves to correcting this.

Thus far we've had bin the badge, slow down the ground expansion, and lick of paint for the old venue.

Let's see the positives now, because if it is all like the above, it won't take long to deflate the fan base.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaBoy_23 on June 28, 2023, 11:00:53 PM
https://www.inquirer.com/sixers/chris-heck-boathouse-row-philadelphia-fans-20201113.html

The warnings are there. We need action now from those that attend meetings

How about you attend a meeting?
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on June 28, 2023, 11:23:17 PM
https://www.inquirer.com/sixers/chris-heck-boathouse-row-philadelphia-fans-20201113.html

The warnings are there. We need action now from those that attend meetings

What sort of action?
Title: Re: Chris Heck - President of Business Operations
Post by: Flin5tone on June 28, 2023, 11:41:12 PM
https://www.inquirer.com/sixers/chris-heck-boathouse-row-philadelphia-fans-20201113.html

The warnings are there. We need action now from those that attend meetings

How about you attend a meeting?

Don't have the time but those that do should be voicing my concerns instead of tip toeing around the club. Good honest supporters on this board and others deserve answers on this bodge job
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on June 29, 2023, 01:01:45 AM
https://www.inquirer.com/sixers/chris-heck-boathouse-row-philadelphia-fans-20201113.html

The warnings are there. We need action now from those that attend meetings

How about you attend a meeting?

Don't have the time but those that do should be voicing my concerns instead of tip toeing around the club. Good honest supporters on this board and others deserve answers on this bodge job

But you've got plenty of time to hide behind your keyboard whining every time something doesn't meet your exact requirements. 
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 29, 2023, 07:11:27 AM
https://www.inquirer.com/sixers/chris-heck-boathouse-row-philadelphia-fans-20201113.html

The warnings are there. We need action now from those that attend meetings

How about you attend a meeting?

Don't have the time but those that do should be voicing my concerns instead of tip toeing around the club. Good honest supporters on this board and others deserve answers on this bodge job

How about we wait and see what he does before we start talking about hanging him, eh?

Your link is to people getting upset about something absolutely minor to most people. It’s nothing worse than what people accuse you of every time you come on here.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaBoy_23 on June 29, 2023, 08:57:05 AM
https://www.inquirer.com/sixers/chris-heck-boathouse-row-philadelphia-fans-20201113.html

The warnings are there. We need action now from those that attend meetings

How about you attend a meeting?

Don't have the time but those that do should be voicing my concerns instead of tip toeing around the club. Good honest supporters on this board and others deserve answers on this bodge job

So the entire purpose of the meetings is for others to voice your concerns because you don’t have the time to?
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 29, 2023, 09:31:26 AM
Well maybe he lives in a galaxy far far away, like Walsall.
Title: Re: Chris Heck - President of Business Operations
Post by: Flin5tone on June 29, 2023, 09:46:05 AM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.

Title: Re: Chris Heck - President of Business Operations
Post by: Villan For Life on June 29, 2023, 09:50:35 AM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.



Why don’t you go then?
Title: Re: Chris Heck - President of Business Operations
Post by: Flin5tone on June 29, 2023, 09:52:05 AM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.



Why don’t you go then?

They are normally at times that don't suit. I imagine those that attend have a lot of free time /retired.

Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 29, 2023, 09:54:26 AM
Convenient
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on June 29, 2023, 09:55:53 AM
Covenient

Smells a bit “night shifts down the Rover” to me.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaBoy_23 on June 29, 2023, 09:56:50 AM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.



Why don’t you go then?

They are normally at times that don't suit. I imagine those that attend have a lot of free time /retired.

So you have time to post your drivel on here 24:7 while criticising others who actually make an effort to goto the meetings for not asking the specific questions you want them to, but when it comes down to it, you don’t have the time to do the same yourself?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on June 29, 2023, 10:09:30 AM
Something needs to be done as it's disgraceful!!!!!! But not by me as I can't be bothered.
Title: Re: Chris Heck - President of Business Operations
Post by: JD on June 29, 2023, 10:18:30 AM
https://www.inquirer.com/sixers/chris-heck-boathouse-row-philadelphia-fans-20201113.html

The warnings are there. We need action now from those that attend meetings

How about you attend a meeting?

Don't have the time but those that do should be voicing my concerns instead of tip toeing around the club. Good honest supporters on this board and others deserve answers on this bodge job

You don't have time but you think others should be representing you? Now I've heard it all. If you can't find the time yourself to express your personal views then shut up and stop complaining.   
Title: Re: Chris Heck - President of Business Operations
Post by: Flin5tone on June 29, 2023, 10:24:54 AM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.



Why don’t you go then?

They are normally at times that don't suit. I imagine those that attend have a lot of free time /retired.

So you have time to post your drivel on here 24:7 while criticising others who actually make an effort to goto the meetings for not asking the specific questions you want them to, but when it comes down to it, you don’t have the time to do the same yourself?

I don't post on here 24/7 until the badge disaster I had not been on for some time. I come on to see the reactions of supporters when the club makes big decisions that changes the look of the football club.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 29, 2023, 10:31:16 AM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.



Why don’t you go then?

They are normally at times that don't suit. I imagine those that attend have a lot of free time /retired.

So you have time to post your drivel on here 24:7 while criticising others who actually make an effort to goto the meetings for not asking the specific questions you want them to, but when it comes down to it, you don’t have the time to do the same yourself?

I don't post on here 24/7 until the badge disaster I had not been on for some time. I come on to see the reactions of supporters when the club makes big decisions that changes the look of the football club.

And then you take a position nobody else does and start screaming blue murder about the smallest thing, again and again and again.

Like that statement there, the 'badge disaster'. What disaster? A badge has changed and it will change again. It's a badge, so fucking what? Somebody got a water bottle and you didn't. Boo fucking hoo. What a disgrace.

All this whining and moaning, performative outrage, and what are you going to do about it?

Absolutely fuck all because you cant be bothered.
Title: Re: Chris Heck - President of Business Operations
Post by: JD on June 29, 2023, 10:32:20 AM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.



Why don’t you go then?

They are normally at times that don't suit. I imagine those that attend have a lot of free time /retired.

So you have time to post your drivel on here 24:7 while criticising others who actually make an effort to goto the meetings for not asking the specific questions you want them to, but when it comes down to it, you don’t have the time to do the same yourself?

I don't post on here 24/7 until the badge disaster I had not been on for some time. I come on to see the reactions of supporters when the club makes big decisions that changes the look of the football club.

Personally Caveman I think you come on here to post for effect. I never see you posting when the club/team do well or something good, but only when the team lose or the club do something that's not popular. I will take you more seriously if you start being more balanced in your postings, instead of someone on a morose downer. 
Title: Re: Chris Heck - President of Business Operations
Post by: Flin5tone on June 29, 2023, 10:55:43 AM
I think you'll find many on here were outraged regarding the badge.

And to me it's not 'just a badge' it's what represents us , what the world will see and we needed continuety.  We now have two badges, the one that's horrendous and the worst on socials and TV being used for that purpose. As MANY others agrees with.

If the badge does not bother you that's completely your choice but to me and others , especially those of us that took time to vote in which we all believe was a vote for a new club crest have been fobbed off.

It's almost on the verge of being illegal

Title: Re: Chris Heck - President of Business Operations
Post by: Ads on June 29, 2023, 10:57:07 AM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.



Why don’t you go then?

They are normally at times that don't suit. I imagine those that attend have a lot of free time /retired.

So you have time to post your drivel on here 24:7 while criticising others who actually make an effort to goto the meetings for not asking the specific questions you want them to, but when it comes down to it, you don’t have the time to do the same yourself?

I don't post on here 24/7 until the badge disaster I had not been on for some time. I come on to see the reactions of supporters when the club makes big decisions that changes the look of the football club.

And then you take a position nobody else does and start screaming blue murder about the smallest thing, again and again and again.

Like that statement there, the 'badge disaster'. What disaster? A badge has changed and it will change again. It's a badge, so fucking what? Somebody got a water bottle and you didn't. Boo fucking hoo. What a disgrace.

All this whining and moaning, performative outrage, and what are you going to do about it?

Absolutely fuck all because you cant be bothered.


Because he's a tedious fucking troll.
Title: Re: Chris Heck - President of Business Operations
Post by: Flin5tone on June 29, 2023, 10:57:30 AM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.



Why don’t you go then?

They are normally at times that don't suit. I imagine those that attend have a lot of free time /retired.

So you have time to post your drivel on here 24:7 while criticising others who actually make an effort to goto the meetings for not asking the specific questions you want them to, but when it comes down to it, you don’t have the time to do the same yourself?

I don't post on here 24/7 until the badge disaster I had not been on for some time. I come on to see the reactions of supporters when the club makes big decisions that changes the look of the football club.

Personally Caveman I think you come on here to post for effect. I never see you posting when the club/team do well or something good, but only when the team lose or the club do something that's not popular. I will take you more seriously if you start being more balanced in your postings, instead of someone on a morose downer.

Wrong
I've posted many times after a match that I've been pleased with . I'm not too fussed about the on the field stuff , more of how the clubs being run. We have an elite proven manager to take care of that , off the pitch the fans were given a voice and we have been given the two fingers
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 29, 2023, 11:00:11 AM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.



Why don’t you go then?

They are normally at times that don't suit. I imagine those that attend have a lot of free time /retired.

So you have time to post your drivel on here 24:7 while criticising others who actually make an effort to goto the meetings for not asking the specific questions you want them to, but when it comes down to it, you don’t have the time to do the same yourself?

I don't post on here 24/7 until the badge disaster I had not been on for some time. I come on to see the reactions of supporters when the club makes big decisions that changes the look of the football club.

And then you take a position nobody else does and start screaming blue murder about the smallest thing, again and again and again.

Like that statement there, the 'badge disaster'. What disaster? A badge has changed and it will change again. It's a badge, so fucking what? Somebody got a water bottle and you didn't. Boo fucking hoo. What a disgrace.

All this whining and moaning, performative outrage, and what are you going to do about it?

Absolutely fuck all because you cant be bothered.


Because he's a tedious fucking troll.

Yep.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on June 29, 2023, 12:11:50 PM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.



Why don’t you go then?

They are normally at times that don't suit. I imagine those that attend have a lot of free time /retired.



Wednesday evening 7.00, many of them virtual, being a particularly awkward time. You're not interested in doing anything. You haven't got a single contribution to make. You just want to moan.
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on June 29, 2023, 12:21:47 PM
If Purslow was still in charge, and the club went back on the badge design and/or stadium expansion I could maybe see your point, but in this circumstance, with Chris Heck, a new 'screwed-on' head coming in, I'm fully on board with his pause and take stock approach.

If we were being honest, most of us loved the round badge when it was unveiled (as it's WAY better than the current abomination), but it's far from perfect - Lion facing the wrong way, ridiculous star embedded in the design rather than on top with room to add more in future, loads of people criticising that it looks like everyone elses badge, etc.

The buck stops with Chris Heck, and with what is at stake from a crest redesign or a stadium expansion (*and the money involved), I think he's personally well within his rights to put the brakes on.... as long as he gets it right when he does proceed!
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on June 29, 2023, 12:54:59 PM
1874 in smaller font...
Title: Re: Chris Heck - President of Business Operations
Post by: algy on June 29, 2023, 01:14:33 PM
If Purslow was still in charge, and the club went back on the badge design and/or stadium expansion I could maybe see your point, but in this circumstance, with Chris Heck, a new 'screwed-on' head coming in, I'm fully on board with his pause and take stock approach.

If we were being honest, most of us loved the round badge when it was unveiled (as it's WAY better than the current abomination), but it's far from perfect - Lion facing the wrong way, ridiculous star embedded in the design rather than on top with room to add more in future, loads of people criticising that it looks like everyone elses badge, etc.

The buck stops with Chris Heck, and with what is at stake from a crest redesign or a stadium expansion (*and the money involved), I think he's personally well within his rights to put the brakes on.... as long as he gets it right when he does proceed!
This pretty much nails my thoughts on the whole matter.

Yeah, the new (23/24) badge is better than the old Lerner one, but that's a pretty low bar.  It isn't like everyone thought it was perfect (e.g. lion facing the wrong way).

The Villa Live thing ... I mean if you were looking at the catering at Villa Park today, would your first thing be "We need a bar that's open 2 days a week and is staffed by the exact same people as currently serve pints in the ground"?  Cos it feels to me that a more common complaint is that folk can't get served at half time, so maybe sort that out first?
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on June 29, 2023, 01:23:42 PM
I think you'll find many on here were outraged regarding the badge.

And to me it's not 'just a badge' it's what represents us , what the world will see and we needed continuety.  We now have two badges, the one that's horrendous and the worst on socials and TV being used for that purpose. As MANY others agrees with.

If the badge does not bother you that's completely your choice but to me and others , especially those of us that took time to vote in which we all believe was a vote for a new club crest have been fobbed off.

It's almost on the verge of being illegal

What verge of illegality are we talking about here?
Title: Re: Chris Heck - President of Business Operations
Post by: FatSam on June 29, 2023, 01:24:00 PM
There's obviously a select few from fan groups etc that attend these meetings , one from a particular podcast who will not be mentioned who highlights the issues but then when the meetings come along bottles asking the vital questions that the fans are talking about.
Are you expecting fan representatives to trawl through every internet forum so that they can ask ‘the vital questions that the fans are talking about’ as you see them? I understand that you have every intention of attending the meetings yourself, but are prevented from doing so because they are at unsuitable times. Perhaps you could instead engage with one of the fan representatives through formal channels, and formulate ‘the vital questions that the fans are talking about’ into a coherent list for them to raise at the next meeting.
Title: Re: Chris Heck - President of Business Operations
Post by: Ger Regan on June 29, 2023, 01:30:31 PM
I think you'll find many on here were outraged regarding the badge.

And to me it's not 'just a badge' it's what represents us , what the world will see and we needed continuety.  We now have two badges, the one that's horrendous and the worst on socials and TV being used for that purpose. As MANY others agrees with.

If the badge does not bother you that's completely your choice but to me and others , especially those of us that took time to vote in which we all believe was a vote for a new club crest have been fobbed off.

It's almost on the verge of being illegal

What verge of illegality are we talking about here?
He's a tedious bore prone to hyperbole who's best ignored.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on June 29, 2023, 01:47:35 PM
I think you'll find many on here were outraged regarding the badge.

And to me it's not 'just a badge' it's what represents us , what the world will see and we needed continuety.  We now have two badges, the one that's horrendous and the worst on socials and TV being used for that purpose. As MANY others agrees with.

If the badge does not bother you that's completely your choice but to me and others , especially those of us that took time to vote in which we all believe was a vote for a new club crest have been fobbed off.

It's almost on the verge of being illegal

What verge of illegality are we talking about here?
He's a tedious bore prone to hyperbole who's best ignored.

I think if I was ever in doubt the illegal post confirmed it.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on June 29, 2023, 01:49:30 PM
I can't be arsed to go to the meetings either tbh.  So if any of you minions who do go could tell Christopher that all I really want is to be able to buy a decent pint and quality pie without a 20 minute queue, that would be great.  Oh, it would be nice if they didn't halve the available w/c provisions in the Holte Upper too.  If he can get that right I'm not too bothered about what he does with the badge.

I'll let you know if there's anything else I want you to tell him. 

Cheers.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 29, 2023, 01:56:57 PM
Maybe he's ditching Villa Live so we can have tailgate parties instead...
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on June 29, 2023, 02:00:46 PM
The thing is, we are not the target audience that a new badge, crest or Villa Live experience is aiming at.
The appointment of Chris Heck is to increase the commercial revenue being brought in, as compared to other PL clubs we are way below them.
Watching Chris Heck talking about 76ers and how he turned a $300million turnover into a $3Billion turnover, it was all about attracting new fans and new investors through new ideas.
For me a new badge will be nice, and somewhere to get a pint and something to eat will be nice, but i wont change my support or following of the club, it's the new supporters and commercial interest that this is all geared towards.
I don't know anybody who will stop going to VP because the badge is shit, or the "experience" is shit, but a lot of the new people/companies will not be attracted to the brand if it's not right.
I'm far more interested in what Unai is doing, don't get me wrong, i understand we need to improve in this area, and ultimately if we do, we can then spend more on better players.
But i'm happy to let Heck do his thing, if it's a new badge or experience i like, then great. If not, not to worry, i'll still keep going and supporting my club.
 
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 29, 2023, 02:03:39 PM
The thing is, we are not the target audience that a new badge, crest or Villa Live experience is aiming at.
The appointment of Chris Heck is to increase the commercial revenue being brought in, as compared to other PL clubs we are way below them.
Watching Chris Heck talking about 76ers and how he turned a $300million turnover into a $3Billion turnover, it was all about attracting new fans and new investors through new ideas.
For me a new badge will be nice, and somewhere to get a pint and something to eat will be nice, but i wont change my support or following of the club, it's the new supporters and commercial interest that this is all geared towards.
I don't know anybody who will stop going to VP because the badge is shit, or the "experience" is shit, but a lot of the new people/companies will not be attracted to the brand if it's not right.
I'm far more interested in what Unai is doing, don't get me wrong, i understand we need to improve in this area, and ultimately if we do, we can then spend more on better players.
But i'm happy to let Heck do his thing, if it's a new badge or experience i like, then great. If not, not to worry, i'll still keep going and supporting my club.

Absolutely, well said.
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on June 29, 2023, 02:06:43 PM
As mentioned, the big projects are the branding and stadium expansion, but possibly the highest priority issue is half time food/drink service.

The club are pissing money away when it takes 25-30mins to get a beer during a 15min half time break. Fix this, and everything else will follow.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 29, 2023, 02:09:21 PM
As mentioned, the big projects are the branding and stadium expansion, but possibly the highest priority issue is half time food/drink service.

The club are pissing money away when it takes 25-30mins to get a beer during a 15min half time break. Fix this, and everything else will follow.

For some reason this made me think of self-serve beer stations above the piss troughs, so you only need to queue once for two needs. That would be some sort of progress, if we could just teach some more of our number to aim properly...
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 29, 2023, 02:15:36 PM
Maybe he's ditching Villa Live so we can have tailgate parties instead...

Fuck yeah, though the reality of that would be Ford Focus with the boot jammed with cases of lager, grime played at ear splitting levels and a few moody looking lads standing around smoking weed
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on June 29, 2023, 02:16:03 PM
Yep, well said cdward.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on June 29, 2023, 02:22:20 PM
The thing is, we are not the target audience that a new badge, crest or Villa Live experience is aiming at.

But we should be.

Which is why we have to be consulted about any changes to things like the crest.

Otherwise we might end up playing in red, being called Aston United, in the Budweiser Stadium with an overly simplified MLS/NFL style devil as the crest.

Don't get me wrong, having him drum up business is all well & good, & that is his job, but I don't want the identity & legacy of the club to be diluted so we can go chasing the short attention span of the likes of American day-trippers, bringing their vuvuzelas & happy clapper toy things, until something else shiny grabs their attention.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 29, 2023, 02:26:25 PM
The thing is, we are not the target audience that a new badge, crest or Villa Live experience is aiming at.

But we should be.

Which is why we have to be consulted about any changes to things like the crest.

Otherwise we might end up playing in red, being called Aston United, in the Budweiser Stadium with an overly simplified MLS/NFL style devil as the crest.

Don't get me wrong, having him drum up business is all well & good, & that is his job, but I don't want the identity & legacy of the club to be diluted so we can go chasing the short attention span of the likes of American day-trippers, bringing their vuvuzelas & happy clapper toy things, until something else shiny grabs their attention.

But the reality is that no matter what they do to the badge, we will still be Aston Villa fans for life. Those who go to games and support the club will keep going regardless.

His job is to make us attractive to everyone else.
Title: Re: Chris Heck - President of Business Operations
Post by: Flin5tone on June 29, 2023, 02:33:45 PM
I suppose you're right us paying fools are just there to make an atmosphere and to make it look good on TV.

BUT when a vote with the fan base was carried out and now they have gone back on it , is in my opinion unacceptable.

If they want to look good/attractive why would you use that obscene shield even for this season on TV/socials/meetings etc it looks absolutely embarrassing
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 29, 2023, 02:38:05 PM
Why weren't you this angry about it before?
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on June 29, 2023, 02:44:15 PM
The thing is, we are not the target audience that a new badge, crest or Villa Live experience is aiming at.

But we should be.

Which is why we have to be consulted about any changes to things like the crest.

Otherwise we might end up playing in red, being called Aston United, in the Budweiser Stadium with an overly simplified MLS/NFL style devil as the crest.

Don't get me wrong, having him drum up business is all well & good, & that is his job, but I don't want the identity & legacy of the club to be diluted so we can go chasing the short attention span of the likes of American day-trippers, bringing their vuvuzelas & happy clapper toy things, until something else shiny grabs their attention.

But the reality is that no matter what they do to the badge, we will still be Aston Villa fans for life. Those who go to games and support the club will keep going regardless.

His job is to make us attractive to everyone else.

Which is proven as we have visited Villa Park in a dark decade all the while with Lerners MS Paint jobby.

But not many of us liked it & there were a lot of calls to change it...

Like I have said, we have to wait to see what happens now, but I don't want the overall feel of our brand to be geared towards happy clapping day trippers.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on June 29, 2023, 03:29:45 PM
I suppose you're right us paying fools are just there to make an atmosphere and to make it look good on TV.

BUT when a vote with the fan base was carried out and now they have gone back on it , is in my opinion unacceptable.

If they want to look good/attractive why would you use that obscene shield even for this season on TV/socials/meetings etc it looks absolutely embarrassing
What don't you get about it being a vote with only one tangible option?  Putting a pile of turd vs the round badge made the vote a forgon conclusion.  How is that fans choice?

Where was the fans choice on the way the lion faced?  The stupid fucking star or the stand-alone lion?

It wasn't fans choice, it was a stitch up.
Title: Re: Chris Heck - President of Business Operations
Post by: Goldenballs on June 29, 2023, 06:49:03 PM
How do you let all fans choose though, send out a set of crayons to everyone and let them have a stab at designing one?

And they say they're going to consult the fans next time, but what if Heck or whoever doesn't like the result of it? Keep asking until he gets the answer he wants?  It'll be interesting how they go about it next time.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on June 29, 2023, 08:01:07 PM
They can consult without being bound by the results of the consultation. People being made redundant are consulted, it doesn't mean they're not for the chop.
Title: Re: Chris Heck - President of Business Operations
Post by: FatSam on June 29, 2023, 08:12:17 PM
If Purslow was still in charge, and the club went back on the badge design and/or stadium expansion I could maybe see your point, but in this circumstance, with Chris Heck, a new 'screwed-on' head coming in, I'm fully on board with his pause and take stock approach.

If we were being honest, most of us loved the round badge when it was unveiled (as it's WAY better than the current abomination), but it's far from perfect - Lion facing the wrong way, ridiculous star embedded in the design rather than on top with room to add more in future, loads of people criticising that it looks like everyone elses badge, etc.

The buck stops with Chris Heck, and with what is at stake from a crest redesign or a stadium expansion (*and the money involved), I think he's personally well within his rights to put the brakes on.... as long as he gets it right when he does proceed!
I completely agree with this
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on July 15, 2023, 01:47:41 AM
{alt}
Fucking hell. Now we are after Americans. Will they need to be Spanish speaking Americans?

And don't know what your gripe is TV?
We have USA and Spain connections so there's a connection there and a likely influence.
Heck will be under instructions to grow Villa in Americas  market. Villa will look to the Americans North and South I summise.

Villa play a summer series and that's a commercial move so it's already begun.
There is a complete disconnect in your logic but you apparently can’t see that.
We are in the states in less than a week.
Let's just see what American player will be one of us shall we.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on July 15, 2023, 03:17:59 AM
I hear Fats Mckennie is incoming.
Title: Re: Chris Heck - President of Business Operations
Post by: Axl Rose on July 15, 2023, 03:23:12 AM
I hear Fats Mckennie is incoming.

I hope not.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on July 15, 2023, 04:52:02 AM
{alt}
Fucking hell. Now we are after Americans. Will they need to be Spanish speaking Americans?

And don't know what your gripe is TV?
We have USA and Spain connections so there's a connection there and a likely influence.
Heck will be under instructions to grow Villa in Americas  market. Villa will look to the Americans North and South I summise.

Villa play a summer series and that's a commercial move so it's already begun.
There is a complete disconnect in your logic but you apparently can’t see that.
We are in the states in less than a week.
Let's just see what American player will be one of us shall we.
woosh
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on July 15, 2023, 09:49:55 AM
We are in the states in less than a week.
Let's just see what American player will be one of us shall we.

Welcome back F-V, a sure sign that the new (pre-)season is upon us.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 15, 2023, 10:04:07 AM
If we sign Tyler Adams it won’t have anything to do with Chris Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on July 15, 2023, 10:50:46 AM
Oh well, it was nice while it lasted. Note to self : try not to get banned.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on July 15, 2023, 11:59:13 AM



The scoreline is a forecast so I can't be held to that but I'll stand by the Inter 1-0 and 1-1 scoreline. And Internazionale Milano will contrive to win the tie. I'll say no more on my insight.


And as of right now, the deal is if Man City wins the Champions League tonight, I won't post again until our season opener.
Inter win, I'm entitled to post and perhaps people won't be as critical of me because it's a perfect example of my foresight.


I stand by my football intelligence and understanding of the game. Man City rarely defeats decent opponents when playing away from home the only way they win is by penalties as I see it.


Such a shame when people don't stick to their word. :(
Title: Re: Chris Heck - President of Business Operations
Post by: Axl Rose on July 15, 2023, 12:00:38 PM
Oh well, it was nice while it lasted. Note to self : try not to get banned.

😂
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on July 15, 2023, 12:07:15 PM
WIN
Title: Re: Chris Heck - President of Business Operations
Post by: Axl Rose on July 15, 2023, 12:09:25 PM
WIN

Indeed.

I'm in complete agreement.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on July 15, 2023, 02:41:15 PM



The scoreline is a forecast so I can't be held to that but I'll stand by the Inter 1-0 and 1-1 scoreline. And Internazionale Milano will contrive to win the tie. I'll say no more on my insight.


And as of right now, the deal is if Man City wins the Champions League tonight, I won't post again until our season opener.
Inter win, I'm entitled to post and perhaps people won't be as critical of me because it's a perfect example of my foresight.


I stand by my football intelligence and understanding of the game. Man City rarely defeats decent opponents when playing away from home the only way they win is by penalties as I see it.


Such a shame when people don't stick to their word. :(
I think you will find this a a pretty regular occurrence.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on July 15, 2023, 04:10:52 PM
Did aston villa play their first match today?
Yes they did.
Now let's get on with discussions involving Heck and the upcoming American summer series
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on July 15, 2023, 04:14:52 PM
Our season opener is against Newcastle.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on July 15, 2023, 04:15:19 PM
Our season hasn’t started yet.
That’s why it’s called pre season.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on July 15, 2023, 04:23:41 PM
What season is this? Its now 23/24
It's actually now the new season.
There's really no need to debate it.
The league season hasn't started but players are in for training and the off season is over. So it's on season. And in season.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 15, 2023, 04:27:12 PM
What season is this? Its now 23/24
It's actually now the new season.
There's really no need to debate it.
The league season hasn't started but players are in for training and the off season is over. So it's on season. And in season.


You've been back posting here again for a matter of hours and already the site has got significantly worse as a result

re the bolded part, perhaps we'll just run by you what we do and do not debate, to make things easier.

And you wonder why people react to you the way they do.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on July 15, 2023, 04:57:25 PM
I rather thought as I come by unheralded by some it was a mere post on the subject of the up and coming summer series in America something Heck will be involved with and that possibly signing of a player thats all


Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on July 15, 2023, 07:51:37 PM
Did aston villa play their first match today?
Yes they did.
Now let's get on with discussions involving Heck and the upcoming American summer series

You don't post for weeks and yet when you do you try and tell everyone else what to post about, where to post it and decry the absence of a specific thread to suit your needs without starting one yourself; and then you post about topics that aren't relevant to a thread because you can't be arsed to post in the correct thread.

Anyway, welcome back hope you enjoyed the weather.
Title: Re: Chris Heck - President of Business Operations
Post by: Dave P on July 15, 2023, 07:53:10 PM
Our season opener is against Newcastle.

On the 24th July? Right you are.
Title: Re: Chris Heck - President of Business Operations
Post by: IFWaters on July 15, 2023, 08:18:51 PM
If you dont like what Footy Vill posts why not ignore him ?
I'm always a bit confused here whether this is an open forum to which anyone can post on Aston Villa or whether its some form of private members club where all are welcome to donate but only some viewpoints are valid.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 15, 2023, 08:26:19 PM
If you dont like what Footy Vill posts why not ignore him ?
I'm always a bit confused here whether this is an open forum to which anyone can post on Aston Villa or whether its some form of private members club where all are welcome to donate but only some viewpoints are valid.

I agree with you on Footy's posts, which I enjoy and want to see more of.

What is it you feel you're being prevented from saying?
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on July 15, 2023, 08:31:31 PM
If you dont like what Footy Vill posts why not ignore him ?
I'm always a bit confused here whether this is an open forum to which anyone can post on Aston Villa or whether its some form of private members club where all are welcome to donate but only some viewpoints are valid.

Is the viewpoint that he posts a lot of nonsense not acceptable on an open forum?
Title: Re: Chris Heck - President of Business Operations
Post by: Richard E on July 15, 2023, 08:37:15 PM
No,that falls foul of Popper’s intolerance paradox.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on July 15, 2023, 08:47:23 PM
No,that falls foul of Popper’s intolerance paradox.
.
I'm not having that.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 15, 2023, 08:48:00 PM
If you dont like what Footy Vill posts why not ignore him ?
I'm always a bit confused here whether this is an open forum to which anyone can post on Aston Villa or whether its some form of private members club where all are welcome to donate but only some viewpoints are valid.

Why wouldn't he expect to get challenged when he posts utter nonsense like anyone else would?

Like when Percy posted that nonsense about 'Villa' being singular.

Look at the post above here, starts a truly pointless argument, tells us what we can and can't debate, having not been here for weeks.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on July 15, 2023, 08:57:40 PM
If you dont like what Footy Vill posts why not ignore him ?
I'm always a bit confused here whether this is an open forum to which anyone can post on Aston Villa or whether its some form of private members club where all are welcome to donate but only some viewpoints are valid.

Why wouldn't he expect to get challenged when he posts utter nonsense like anyone else would?

Like when Percy posted that nonsense about 'Villa' being singular.

Or when some people said Sarah Millican was funny.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 15, 2023, 08:59:06 PM
If you dont like what Footy Vill posts why not ignore him ?
I'm always a bit confused here whether this is an open forum to which anyone can post on Aston Villa or whether its some form of private members club where all are welcome to donate but only some viewpoints are valid.

Why wouldn't he expect to get challenged when he posts utter nonsense like anyone else would?

Like when Percy posted that nonsense about 'Villa' being singular.

Or when some people said Sarah Millican was funny.

(https://y.yarn.co/a3124b6d-e683-4a8e-9520-89bf66a032de_text.gif)
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 15, 2023, 09:00:09 PM
Me, because she is.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on July 15, 2023, 09:02:03 PM
U2, Sarah Millican? Is this a cry for help?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 15, 2023, 09:08:14 PM
Me, because she is.

Firstly, are you OK?

Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on July 15, 2023, 09:08:35 PM
I do find it funny that the anti-footy posts often outnumber the footy posts, yet footyvill is the bad egg!

I’m not trying to have a go at anyone or start an argument, but Footy’s posts are pretty harmless really, can’t we let them enjoy the site like the rest of us?

It must be horrible to have everything you say greeted with animosity, I don’t think anyone really deserves that just for being a bit different.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 15, 2023, 09:10:29 PM
I do find it funny that the anti-footy posts often outnumber the footy posts

You're kidding?

He's chinese click farm levels of prolific.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on July 15, 2023, 11:12:27 PM
Me, because she is.

Firstly, are you OK?

This is significantly worse than anything Footy could conjure up.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on July 15, 2023, 11:16:55 PM
Me, because she is.

Firstly, are you OK?

This is significantly worse than anything Footy could conjure up.

It certainly puts Harry Styles / Hairspray revlations in perspective.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 15, 2023, 11:25:23 PM
U2, Sarah Millican? Is this a cry for help?

Stand-up comedy is a live art. It doesn't necessarily transfer well to TV. If you haven't seen someone live, you have no idea whether they're any good. There are obviously exceptions to that, like Billy Connolly, Joan Rivers, Les Dawson, Richard Pryor etc.

I've seen Sarah Millican and (along with 400 or so others) can confirm that she's a brilliant stand-up. I wouldn't want to insult anyone here personally (maybe one or two), but if I did, I might suggest some latent, unconscious bias against a woman who isn't conventionally attractive. I don't know.

But if you haven't been in a room with them, you don't know what they're like.

Unless they're Peter Kay.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 15, 2023, 11:30:07 PM
No offence, SE, but what a load of nonsense.

"You're not allowed to judge any comic unless you've seen them live, been in a room with them, except for these ones I've decided are immune from that rule".

You like her, lots of people like her, some people don't like her. That's comedy, it's subjective. One man's Stewart Lee is another man's Michael McIntyre.

It's not anything more complicated than that. Your view isn't any more or less valid because you've seen her in a room.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on July 15, 2023, 11:35:02 PM
No offence, SE, but what a load of nonsense.

Yep, your brief summary of her act in OT was funnier than her. 
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 15, 2023, 11:35:37 PM
No offence, SE, but what a load of nonsense.

"You're not allowed to judge any comic unless you've seen them live, been in a room with them, except for these ones I've decided are immune from that rule".

That's not what I meant, but I can see why it comes across that way.

Having been a stand-up, you see so many different rooms and so many different comics. The upshot is that you simply can't say that someone 'isn't funny' when they're selling out theatres and getting TV work etc. Especially with female comedians. I'm pretty sure I've read on this very forum that some people 'just don't find women funny'. I mean, what the fuck is that?

In the comedy industry, people obviously get rich from TV work, but nobody respects the opinions of people who only see stand-up on TV.

I'm obviously no longer in that industry, so I have no axe to grind, but that's how it is.

Edit: but Peter Kay is shit.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on July 15, 2023, 11:36:05 PM
Absolutely and he totally missed out Russ Abbott from his list of immunes.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on July 15, 2023, 11:36:58 PM
I liked Janet Brown.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on July 15, 2023, 11:37:45 PM
I have actually seen her at The Glee Club, I wasn't impressed but most were enjoying it.

GARLIC BREAD! Now that's comedy.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 15, 2023, 11:38:20 PM
Absolutely and he totally missed out Russ Abbott from his list of immunes.

There are two good reasons for that.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 15, 2023, 11:42:22 PM
No offence, SE, but what a load of nonsense.

"You're not allowed to judge any comic unless you've seen them live, been in a room with them, except for these ones I've decided are immune from that rule".

That's not what I meant, but I can see why it comes across that way.

Having been a stand-up, you see so many different rooms and so many different comics. The upshot is that you simply can't say that someone 'isn't funny' when they're selling out theatres and getting TV work etc. Especially with female comedians. I'm pretty sure I've read on this very forum that some people 'just don't find women funny'. I mean, what the fuck is that?

In the comedy industry, people obviously get rich from TV work, but nobody respects the opinions of people who only see stand-up on TV.

I'm obviously no longer in that industry, so I have no axe to grind, but that's how it is.

Edit: but Peter Kay is shit.

I get that standing up in front of a lot of people and trying to be funny is immensely complex, there are a massive range of human emotions at play, and there will be - if you are a stand up yourself - comedians who are impressive on a technical level, even if you don't find them funny, ie you do it yourself, you know how difficult it is.

It's like me saying "Leon Bailey is fucking hopeless". If I was a league one player who had experienced trying to get ahead in football and knew how difficult it is, I would have a totally different view on him, I would almost certainly be more respectful of what he's achieved, because he plays for Aston Villa, not some League One no-hopers.

But ultimately, for the end viewer, it's all subjective.

So yes, of course you can say someone isn't funny even though they sell out Wembley or wherever. I don't find Jack Whitehall funny but he sells out the O2. Jimmy Carr, he's another one.

Just like I don't think Leon Bailey is very good, although he's playing in front of 40,000 every Saturday and I'm mooching around Sainsburys.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 15, 2023, 11:46:33 PM
No offence, SE, but what a load of nonsense.

"You're not allowed to judge any comic unless you've seen them live, been in a room with them, except for these ones I've decided are immune from that rule".

You like her, lots of people like her, some people don't like her. That's comedy, it's subjective. One man's Stewart Lee is another man's Michael McIntyre.

It's not anything more complicated than that. Your view isn't any more or less valid because you've seen her in a room.

Sorry again, I hadn't seen the second part of your post Paulie. I actually included those names because I was going to make another point but forgot to! I think those acts work on TV because their act is basically zingers (Rivers, Dawson - and you can add Gary Delaney - Millican's husband, Villa fan and follower of H&V on Twitter - Jimmy Carr, Frankie Boyle and loads more) or their material is so broad that it couldn't fail if the performance is right (Connolly in particular).

It's not that I'm deciding who's good and who isn't, just that TV gives a warped perception of what stand-up is and isn't.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 15, 2023, 11:50:01 PM
It's not that I'm deciding who's good and who isn't, just that TV gives a warped perception of what stand-up is and isn't.

I think I agree with that.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 15, 2023, 11:50:35 PM
No offence, SE, but what a load of nonsense.

"You're not allowed to judge any comic unless you've seen them live, been in a room with them, except for these ones I've decided are immune from that rule".

That's not what I meant, but I can see why it comes across that way.

Having been a stand-up, you see so many different rooms and so many different comics. The upshot is that you simply can't say that someone 'isn't funny' when they're selling out theatres and getting TV work etc. Especially with female comedians. I'm pretty sure I've read on this very forum that some people 'just don't find women funny'. I mean, what the fuck is that?

In the comedy industry, people obviously get rich from TV work, but nobody respects the opinions of people who only see stand-up on TV.

I'm obviously no longer in that industry, so I have no axe to grind, but that's how it is.

Edit: but Peter Kay is shit.

I get that standing up in front of a lot of people and trying to be funny is immensely complex, there are a massive range of human emotions at play, and there will be - if you are a stand up yourself - comedians who are impressive on a technical level, even if you don't find them funny, ie you do it yourself, you know how difficult it is.

It's like me saying "Leon Bailey is fucking hopeless". If I was a league one player who had experienced trying to get ahead in football and knew how difficult it is, I would have a totally different view on him, I would almost certainly be more respectful of what he's achieved, because he plays for Aston Villa, not some League One no-hopers.

But ultimately, for the end viewer, it's all subjective.

So yes, of course you can say someone isn't funny even though they sell out Wembley or wherever. I don't find Jack Whitehall funny but he sells out the O2. Jimmy Carr, he's another one.

Just like I don't think Leon Bailey is very good, although he's playing in front of 40,000 every Saturday and I'm mooching around Sainsburys.

That's the point. You can say 'I don't find them funny', but saying 'they're not funny' flies in the face of all evidence unless you're talking about Peter Kay.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on July 15, 2023, 11:50:52 PM
If we all liked the same comedians it would be boring and shit and you'd only need about 6 comedians to entertain the world. I like Jimmy Carr and think Stewart Lee is utter shit. Paulie most likely thinks the exact opposite. So we're actually both happy, I get to watch Jimmy Carr and never watch Stewart Lee, and he gets to watch Stewart Lee and never watch Jimmy Carr. Both of us win.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 15, 2023, 11:53:50 PM
Exactly. It's just that you're wrong. Wink.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on July 15, 2023, 11:56:38 PM
I love Stewart Lee and don’t mind Jimmy Carr, although just a string of one liners gets a bit tiring after a while. Gary Delaney was the most ridiculously offensive (and funny) show I’ve ever seen.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 16, 2023, 12:00:55 AM
I love Stewart Lee and don’t mind Jimmy Carr, although just a string of one liners gets a bit tiring after a while. Gary Delaney was the most ridiculously offensive (and funny) show I’ve ever seen.

And I know he thinks Sarah Millican is funny.

Anyway, this has made me remember my favourite Les Dawson joke.

It was seven years ago today that my wife ran off with the next-door neighbour. I do miss him.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on July 16, 2023, 12:05:49 AM
That's the point. You can say 'I don't find them funny', but saying 'they're not funny' flies in the face of all evidence unless you're talking about Peter Kay.

I've seen a fair amount of standup comedians live and there are only 3 I genuinely disliked.

Peter Kay I got dragged to by my missus and even she was fed up about halfway through.

Mark Lamarr who did a tiny place when I was at Uni and I reckon about half the audience had walked out within 20minutes.

The third one was another Uni gig, this time in the SU and she seemed to completely miss the signs of what the audience would be and deliver a show about her menopause, with her my biggest problem was that she at no point seemed to think the topic wouldn't resonate with what I'd guess was a 75% 18-21 male audience.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 16, 2023, 12:07:07 AM
I saw Frankie Boyle live and he was brilliant and disgustingly offensive, but the main thing I came away with was that I would never want front row centre seats at one of his shows as he absolutely tore people apart.

Stewart Lee is probably the best opinion splitter. took the Mrs to see him, she hated it, couldn’t wait to get away. Told her it was just because she wasn’t trying hard enough, still not having it. Not even the Jungle Canyon Rope Bridges routine.

The only time I’ve seen her enjoy herself less* was when I made her come to see Steely Dan with me.



* in a non sexual situation
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 16, 2023, 12:10:32 AM
I love Stewart Lee and don’t mind Jimmy Carr, although just a string of one liners gets a bit tiring after a while. Gary Delaney was the most ridiculously offensive (and funny) show I’ve ever seen.

And I know he thinks Sarah Millican is funny.

Anyway, this has made me remember my favourite Les Dawson joke.

It was seven years ago today that my wife ran off with the next-door neighbour. I do miss him.

Randomly BBC4 showed a Les Dawson era episode of blankety blank the other day. I’d forgotten how utterly brilliant he was on that, just effortless.

He was great. “My wife’s cooking’s so bad, even the dustbin’s got ulcers” etc.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 16, 2023, 12:10:50 AM
Stewart Lee is the prime example. I think he's utterly brilliant, my best mate (who is very funny himself) just doesn't get it. He says 'agreeing with someone isn't entertainment'. It's all subjective, but you can't say he isn't funny, as his career proves.

Peter Kay isn't funny.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 16, 2023, 12:17:24 AM
Surely that should be “you can’t say he isn’t funny for a lot of people”.

Funny isn’t a scientific concept.

Funny to me is someone I find funny.

I can’t understand why so many people love Ed Sheeran but they do.

I can say his music is horrific shit because that’s what I feel about it. I can’t say he’s not popular though, because he is.

It’s just that they’re wrong and I’m right.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 16, 2023, 12:18:51 AM
Surely that should be “you can’t say he isn’t funny for a lot of people”.

Funny isn’t a scientific concept.

Funny to me is someone I find funny.

I can’t understand why so many people love Ed Sheeran but they do.

I can say his music is horrific shit because that’s what I feel about it. I can’t say he’s not popular though, because he is.

It’s just that they’re wrong and I’m right.


We're dancing on the head of a pin here. You can say what you want, I can think what I want. Peter Kay is shit.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on July 16, 2023, 12:21:31 AM
He's funnier than Sarah Millican.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on July 16, 2023, 12:25:22 AM
Lee Evans is far and away the shittest comedian I’ve seen. Just amateurishly unfunny.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 16, 2023, 12:28:51 AM
Lee Evans is far and away the shittest comedian I’ve seen. Just amateurishly unfunny.

You should've seen me mate.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on July 16, 2023, 12:32:10 AM
Lee Evans is far and away the shittest comedian I’ve seen. Just amateurishly unfunny.

You should've seen me mate.

You reading the telephone directory would have been funnier than him.
Title: Re: Chris Heck - President of Business Operations
Post by: adrenachrome on July 16, 2023, 12:35:53 AM
What the Heck, Chris, your thread has turned into a discussion about comedians.

For my own part, I liked George Carlin, because he had an axe to grind. I loved US sitcoms like Married With Children, Seinfeld and Curb Your Enthusiasm even though I didn't like a single character in any of them.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 16, 2023, 12:37:34 AM
Lee Evans is far and away the shittest comedian I’ve seen. Just amateurishly unfunny.

You should've seen me mate.

You reading the telephone directory would have been funnier than him.

Ah, you have seen me!
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on July 16, 2023, 12:41:03 AM
What the Heck, Chris, your thread has turned into a discussion about comedians.

Given he has turned the new badge launch into a comedy of errors it's hardly surprising.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on July 16, 2023, 12:44:06 AM
I love Stewart Lee and don’t mind Jimmy Carr, although just a string of one liners gets a bit tiring after a while.

Same here. Back in my Uni days, Kevin McAleer was the campus favourite (very, very dry).
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on July 16, 2023, 12:51:28 AM
I've seen quite a few comedians, mainly ones I have wanted to see unless it's at the Glee when you don't who is appearing. I did get dragged to see Micky Flanagan at an arena gig and I f**king hated it. Observation type stuff just isn't my thing, I don't 'get' it at all.

I also love Stewart Lee but I remember my mom watching some with me and I reckon she'd have laughed more at puppies being put down.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeS on July 16, 2023, 06:11:18 AM
I've seen quite a few comedians, mainly ones I have wanted to see unless it's at the Glee when you don't who is appearing. I did get dragged to see Micky Flanagan at an arena gig and I f**king hated it. Observation type stuff just isn't my thing, I don't 'get' it at all.

I also love Stewart Lee but I remember my mom watching some with me and I reckon she'd have laughed more at puppies being put down.

His dead puppies one is my favourite too. Absolute genius
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on July 16, 2023, 06:16:46 AM
I rather thought as I come by unheralded by some it was a mere post on the subject of the up and coming summer series in America something Heck will be involved with and that possibly signing of a player thats all
Oh yeh that’s it, you can fool some of the people some of the time…….
Title: Re: Chris Heck - President of Business Operations
Post by: Axl Rose on July 16, 2023, 06:38:16 AM
Lee Evans is far and away the shittest comedian I’ve seen. Just amateurishly unfunny.

You should've seen me mate.

You reading the telephone directory would have been funnier than him.

😂

Fair play to you, though Paddy!

My job involves alot of standing in front of people talking, but I would never have the bollocks to do stand up. A good mate of mine here is heavily involved in the Tokyo stand up scene, so if you ever fancy a slot here, let me know!
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on July 16, 2023, 06:46:09 AM
Lee Evans is far and away the shittest comedian I’ve seen. Just amateurishly unfunny.

You should've seen me mate.

You reading the telephone directory would have been funnier than him.

😂

Fair play to you, though Paddy!

My job involves alot of standing in front of people talking, but I would never have the bollocks to do stand up. A good mate of mine here is heavily involved in the Tokyo stand up scene, so if you ever fancy a slot here, let me know!

Everyone I met in Mexico wanted me to do a bit, but I'm not biting unless there's money in it Nik!
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on July 16, 2023, 09:26:04 AM
My job involves a lot of standing in front of people talking, but I would never have the bollocks to do stand up.
Is this you Nick?*
(https://i.ibb.co/7bHYFjm/20230716-102215.jpg) (https://ibb.co/N7XVztB)
(https://i.ibb.co/2ybYhkX/20230716-102056.jpg) (https://ibb.co/1LSJQmH)

*(Actually it's the university of Kyoto https://twitter.com/thegallowboob/status/1680299049243516928 )
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 19, 2023, 06:31:53 PM
Quote
Aston Villa President of Business Operations Chris Heck is delighted to announce four new appointments to the Senior Leadership Team at Villa Park.

Ron Erskine has joined as the club’s Chief Commercial Officer. Ron is a seasoned commercial executive with 35 years’ experience in the sports business. His portfolio includes spells at global sports marketing agency, Octagon, as well as the NBA, the New York Red Bulls in MLS and most recently at CSM Sport and Entertainment where he was responsible for the commercial programmes at the US Open Tennis Championships and the WTA Tour.

Following Ron into Villa Park, Ben Hatton joins as Chief Operating Officer. A chartered accountant, Ben brings 25 years of international football experience to the team. He spent 10 years at Manchester United, AS Roma and most recently Blackpool FC where, as Managing Director, he was responsible for the transition of the club to new, stable ownership.

Richard Stevens has come on board as the club’s Vice President, Strategy and Analytics where he joins from global mobility app, Free Now, having also spent six years consulting at KPMG.

And, completing the line-up of new hires, is Ryan Disdier. Ryan arrives as Vice President, Content and Digital. An experienced social media executive, Ryan has worked with the Philadelphia 76ers and the Washington Wizards in the NBA as well as the Washington Commanders in the NFL.

Elsewhere, Club Ambassador and former player, Ahmed Elmohamady, is now working closely with the club’s commercial department in a full-time capacity.

Chris Heck, President of Business Operations, said: “I’m delighted to be able to welcome four fantastic operators in their respective fields to the Senior Leadership Team at Villa Park. And, of course, bring Elmo back to the club in an official role.

“This has been a thoughtful process, looking at areas we could strengthen our existing management structure, and I’m excited we now have a team in place that can help project this great football club forward as we embark on the next leg of our exciting journey.

“It’s time to awaken this sleeping giant of a football club – both on and off the pitch - and our supporters have every right to feel excited about what the future holds. Aston Villa is a huge, historic institution that is on the rise again.”
Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on September 19, 2023, 07:51:44 PM
Any chance of Steve Stride?
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 19, 2023, 07:54:42 PM
Any chance of Steve Stride?

Steve, incredibly,  is in his seventies now.
Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on September 19, 2023, 08:01:34 PM
Any chance of Steve Stride?

Steve, incredibly,  is in his seventies now.
and I have no doubt he could run the show much better.
Title: Re: Chris Heck - President of Business Operations
Post by: Exeter 77 on September 19, 2023, 08:32:22 PM
Have I read it right that the new COO was at Manchester United then Roma but was last at Blackpool?
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 19, 2023, 08:55:12 PM
Any chance of Steve Stride?

Steve, incredibly,  is in his seventies now.
and I have no doubt he could run the show much better.

To be fair, I think Steve Strange could. And he’s dead.
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on September 19, 2023, 08:57:20 PM
Have I read it right that the new COO was at Manchester United then Roma but was last at Blackpool?

But he was CEO at Blackpool though, overseeing the transition of ownership. So a promotion in role.
Title: Re: Chris Heck - President of Business Operations
Post by: Exeter 77 on September 19, 2023, 09:17:38 PM
Have I read it right that the new COO was at Manchester United then Roma but was last at Blackpool?

But he was CEO at Blackpool though, overseeing the transition of ownership. So a promotion in role.
I assumed it was something like that but the way it was phrased made it look very strange.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 19, 2023, 10:12:49 PM
I'd have been excited about this, however, in light of the shite service and lack of improvements to it, I'm underwhelmed. If he can lead this team to increase sponsorship revenue, have a far better offer for those attending games, bring in some better partners that make good kits and don't take gamblers' money, and generally improve facilities for everyone, then I may become whelmed.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 20, 2023, 02:43:22 PM
Four new appointments? Check out the headcount increase at VP. Good to see Coutinho's wages are being re-routed so efficiently.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 20, 2023, 02:46:25 PM
Four new appointments? Check out the headcount increase at VP. Good to see Coutinho's wages are being re-routed so efficiently.
But if they can get us Adidas kits and flush out a better pie supplier then it will have been worth it.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 20, 2023, 04:03:24 PM
Four new appointments? Check out the headcount increase at VP. Good to see Coutinho's wages are being re-routed so efficiently.
But if they can get us Adidas kits and flush out a better pie supplier then it will have been worth it.

If they can sort flushing full stop it might beca start
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on September 20, 2023, 05:23:13 PM
OK, so honeymoon period is over - This Chris Heck fella has now been in the job for 4 months (appointed 17 May)....

The question is, has anything 'good' come of his tenure yet (or any little hints of progress)?

I'm going to include things which were maybe instigated before he joined, but they happened on HIS watch, so imo he is responsible as AVFC's 'President of Business Operations'....


There is possibly more to add... but on this evidence, I'd say he's not doing a very good job so far.

Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 20, 2023, 05:29:42 PM
Harsh - go out for a pint with him, I'm sure you'll return and say he's great craic and a good fella.
Title: Re: Chris Heck - President of Business Operations
Post by: Simon Page on September 20, 2023, 05:33:35 PM
That might be fine for choosing the next prime minister, but running the Villa is serious business.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 20, 2023, 05:40:02 PM
I'd be interested to see how Heck is going to fudge the numbers to the owners come the end of the season, assuming obviously that neither the Holte Terrace or the Lower Grounds go the way he expects. I really expected so much more from him, his claims that he really went out and got to know his audience in Phili seems the opposite here. Much has been said about the Lerner years but one positive was the General touring the stadium numerous times to see for himself the problems and how they could be resolved.

I'm really struggling to understand his thought process at the moment. It just doesn't make sense.

EDIT: I see Nil Lamptey beat me to it.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 20, 2023, 05:40:41 PM
Kits are sorted over a year in advance, so you can knock that one off.

TV decision was also pre-Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on September 20, 2023, 05:47:42 PM
Kits are sorted over a year in advance, so you can knock that one off.

TV decision was also pre-Heck.

Yep, fair enough. But he's in charge now, so the very least I'd expect is some kind of statement to the fans, based on the backlash on both instances.

On a related note, were our season tickets sold claiming free access to the Holte Suite this season (or did we just 'assume' it would carry on into this season)?
If so, that's false advertising and not a great position to be putting the club in!
Title: Re: Chris Heck - President of Business Operations
Post by: lennythekad on September 29, 2023, 09:45:56 AM
https://www.sportsbusinessjournal.com/Daily/Issues/2012/08/03/People-and-Pop-Culture/Red-Bulls.aspx
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on September 29, 2023, 09:55:04 AM
https://www.sportsbusinessjournal.com/Daily/Issues/2012/08/03/People-and-Pop-Culture/Red-Bulls.aspx
Not his first rodeo.
Heck also managed to “alienate many of the team’s most ardent fans by raising season-ticket prices and committing what seemed to be some relatively minor missteps, like barring a popular food truck from its regular spot outside the team’s stadium.”
Title: Re: Chris Heck - President of Business Operations
Post by: AlexAlexCropley on September 29, 2023, 09:55:19 AM
https://www.sportsbusinessjournal.com/Daily/Issues/2012/08/03/People-and-Pop-Culture/Red-Bulls.aspx
Looks like he hasn't changed then
Title: Re: Chris Heck - President of Business Operations
Post by: Monty on September 29, 2023, 09:58:29 AM
Has he actually made any good decisions yet?
Title: Re: Chris Heck - President of Business Operations
Post by: brontebilly on September 29, 2023, 10:13:52 AM
Surely coming into a role like that he should be focusing on improving the basics first for existing supporters rather than launching into vanity projects aimed at hospitality clients?
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 29, 2023, 10:48:06 AM
It's about revenue - he's looking a quick fixes to raise more cash.

To play devil's advocate - is there another big premier league team with a facility like the Holte Suite that is free to season ticket holders? He's probably looked at that and thought why aren't we charging entry for that?

Rumours of the new "Warehouse" being £20-£30 a match would add to this.

It's the same at most PL clubs and is why they all earn so much more money that we do an a match day.

Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on September 29, 2023, 10:52:44 AM
It's about revenue - he's looking a quick fixes to raise more cash.

To play devil's advocate - is there another big premier league team with a facility like the Holte Suite that is free to season ticket holders? He's probably looked at that and thought why aren't we charging entry for that?

Rumours of the new "Warehouse" being £20-£30 a match would add to this.

It's the same at most PL clubs and is why they all earn so much more money that we do an a match day.



Looks to me like they’re trying to find ways to maximise income to partially compensate for the lost revenue whilst the North Stand is redeveloped.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on September 29, 2023, 10:58:22 AM
I would imagine that within the next 3 seasons my lower Holte End season ticket will be a £1,000.00

When i complain about the cost of my season ticket to my Wife her standard response is "you either pay it or you stop going, you have 2 choices"

The you tube video of Chris Heck when he was in charge Philadelphia basket ball team is interesting viewing
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 29, 2023, 11:02:30 AM
He'd had gained a lot more respect if he'd come and said that - rather than the nonsense about it being what the fans asked for.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 29, 2023, 11:04:09 AM
It sounds to me that he's a US business twat who thinks he's doing the world a favour by bringing his 'ethos' to the plebs. I've worked for a couple of companies that were taken over by similar American twats and they did the same thing. I turned down a six-figure salary with one because they wanted my life in return. And now, here I am, impecunious, sad and without any dignity at all. At least I've still got my...

...hang on. What the fuck have I done?!
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 29, 2023, 12:27:31 PM
I would imagine that within the next 3 seasons my lower Holte End season ticket will be a £1,000.00

When i complain about the cost of my season ticket to my Wife her standard response is "you either pay it or you stop going, you have 2 choices"

The you tube video of Chris Heck when he was in charge Philadelphia basket ball team is interesting viewing

I think that’s dependent and where we are on the pitch and what they improve for us off it.
If he hasn’t learnt already, the support at our club are not slow in letting people what they think. If we are challenging at the right end, are signing top players and have improved the facilities then he’ll get away with it. Anything less and he’ll fall flat on his face.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 29, 2023, 12:41:46 PM
It's about revenue - he's looking a quick fixes to raise more cash.

To play devil's advocate - is there another big premier league team with a facility like the Holte Suite that is free to season ticket holders? He's probably looked at that and thought why aren't we charging entry for that?

Rumours of the new "Warehouse" being £20-£30 a match would add to this.

It's the same at most PL clubs and is why they all earn so much more money that we do an a match day.

I agree with this and whilst I appreciate that it's an unpopular opinion I also agree that the club probably needed to make better use of the Holte suite.  We have a very tight ground so corporate areas are limited and we're miles behind our competitors.  Whether I think the offer in the corporate areas is good value is irrelevant as I'm not a potential customer.

Where they have fallen down is the lack of mitigation for those who have lost facilities or have terrible facilities in the first place.  Better concourses, more bars, more W/Cs etc.  It just comes across that they simply don't care.

And prices of course - not just season tickets but everything.  I saw a post where someone had paid £7.50 for a hot dog.  The bread was so stale it had fallen apart.  I just can't understand why the don't get that if they provide a decent offer at a reasonable price with good service the turnover would increase exponentially.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 29, 2023, 12:56:19 PM
I wonder whether the catering thing is a red herring. I'd have thought that it was all outsourced and the highest bidder takes all the profits so the club couldn't really give a shit about stale hot dog buns.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 29, 2023, 01:09:15 PM
It was outsourced a few years ago to someone like Compass, Levy or Delaware North, can't remember exactly.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 29, 2023, 01:18:02 PM
There must be a profit share element?
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 29, 2023, 01:35:37 PM
It depends on how the deal is constructed, Catering contracts are notoriously complicated and tbh I’ve been dealing with them for 25 years in my job and there are still things that confuse and surprise me that outsourced caterers bring to the table. Anyway it goes without saying that Compass are not doing anything like a good enough job.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on September 29, 2023, 02:16:28 PM
https://www.sportsbusinessjournal.com/Daily/Issues/2012/08/03/People-and-Pop-Culture/Red-Bulls.aspx

That does not read well to be honest.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on September 29, 2023, 03:18:29 PM
I don't think he quite grasps 'football' & the tribal nature of it...
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on September 29, 2023, 03:24:16 PM
It's about revenue - he's looking a quick fixes to raise more cash.

To play devil's advocate - is there another big premier league team with a facility like the Holte Suite that is free to season ticket holders? He's probably looked at that and thought why aren't we charging entry for that?

Rumours of the new "Warehouse" being £20-£30 a match would add to this.

It's the same at most PL clubs and is why they all earn so much more money that we do an a match day.

Looks to me like they’re trying to find ways to maximise income to partially compensate for the lost revenue whilst the North Stand is redeveloped.
I think LV has this about right. The club's poor exploitation of commercial opportunities is one reason we're not competing. Like it or not, they'll be leveraging loyalty from now on, which will mean some of us will probably 'drop out' and let others bear the financial burden of fandom.
I think I'll be one of the drop-outs soon (after this season).
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 29, 2023, 04:32:46 PM
I bet plenty of people pony up the money for the Lower grounds and Terrace View tomorrow though.

I also reckon that in the last ten years almost every one of us on here has been triggered by something and said “that’s it for me now” - multiple times - and still kept coming.

They know this. They’re money driven ruthless operators who would charge you to drive past the ground, let alone come in it if they could.

If you complain they’ll point at two things. One will be that revenue per supporter graph someone posted the other day which had us in the relegation places and the other will be the season ticket waiting list.

Also, lest we forget, from end of this season we will have two years when 7,000 less of us will be able to come to the match, so there aren’t going to be any horrifying attendance figures as a result of what they do for a bit, by which time we will all have forgotten and flock back, excited to use a new stand which even has functional toilets.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 29, 2023, 04:34:57 PM
If they'd Terraced Viewed the entire Upper Holte to standardise it first, we'd have been all impressed and distracted by any Lower Grounds or Holte Pub going Corporate.
Title: Re: Chris Heck - President of Business Operations
Post by: UK Redsox on September 29, 2023, 04:38:47 PM
I thought that Terrace View and The Lower Grounds weren't Corporate....just bloody expensive
Title: Re: Chris Heck - President of Business Operations
Post by: Billy Walker on September 29, 2023, 05:25:12 PM
*If* Heck is the guy leading the ditching of Castore and *if* he manages to blag us a bigger deal with the likes of Nike or Adidas, it'll be a job well done.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 29, 2023, 05:33:05 PM
We've briefed the shit out of them, so I'd assume it is.
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on September 29, 2023, 05:36:52 PM
Next summer is make or break for Heck imo. So far - Absolutely not impressed. He's alienated a lot of the fanbase, prioritised vanity projects instead of getting the foundations right (*baltie pies, beer and pissers).

By next August, we should be seeing the skeleton of the new North Stand going in, a new kit deal with one of the TOP known sports brands and the current shirt sponsor potted (no more of this second rate bollocks). And as importantly, all Villa Park concourse catering given a full overhaul, where 'edible' food is served and you don't have to miss HT PLUS 20 minutes of the game to get served.
Title: Re: Chris Heck - President of Business Operations
Post by: dorsetvillian on September 29, 2023, 05:41:43 PM
Now that I've moved to West Wales and don't have the weekly trips home and away with the Bournemouth Lions, these off field developments over the past few months have really made me consider if this might be my last season following Villa. It does seem that the club are taking liberties knowing the reduced capacity is in its way. However the crowd in Thursday clearly showed that we can't be taken for granted. Hopefully Heck and the club have learnt a lesson, but I'm not holding my breath.
Title: Re: Chris Heck - President of Business Operations
Post by: Martyn Smith on September 29, 2023, 08:22:24 PM
I'm just going purely on VFM. I'll be there Thu because £30 for a front and centre UH ticket, yeah OK you can chug a £5 out of me on top of that, is ok VFM
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 29, 2023, 09:57:06 PM
He looks like Keith Wyness to me, I think it is Keith Wyness

Like a banned poster returns to H&V under another name we’ve got the returning CEO

Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on September 29, 2023, 10:47:55 PM
Next summer is make or break for Heck imo. So far - Absolutely not impressed. He's alienated a lot of the fanbase, prioritised vanity projects instead of getting the foundations right (*baltie pies, beer and pissers).

By next August, we should be seeing the skeleton of the new North Stand going in, a new kit deal with one of the TOP known sports brands and the current shirt sponsor potted (no more of this second rate bollocks). And as importantly, all Villa Park concourse catering given a full overhaul, where 'edible' food is served and you don't have to miss HT PLUS 20 minutes of the game to get served.

What I find annoying is that we haven't heard a peep from him since he started, not even in the local media.  A lot of what has happened such as the badge situation, abandoning Villa Live, the changes to the Holte etc. have been accompanied with a wall of silence, which is going to rile fans up. 

I just hope that he understands that Birmingham is not London and Manchester, and Villa are not Chelsea or Manchester United. 
Title: Re: Chris Heck - President of Business Operations
Post by: trinityoap on September 29, 2023, 11:59:45 PM
He thinks we are soccer fans.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 30, 2023, 01:28:31 AM
He thinks we are soccer fans.

We are.

(https://lh3.googleusercontent.com/I6ZM49PSDHXBHRq64S1pG1YiKsTwmFboD8iAX7X_j3Vb4HGrk-KL6_XgRH8lqzgYo3F126OHGTWoNCFE1jAaeSrVk62drT2w00n8syEiH7X8O6uEtoGa27MVp41IPruF_oNdoo8lGg=w2400)
Title: Re: Chris Heck - President of Business Operations
Post by: rooboy316 on September 30, 2023, 04:16:51 AM
When they do his end of year performance appraisal, I don't think 'fan' approval ratings will be one of his metrics. It'll be 'how much more money have you managed to fleece off them' as the KPI, otherwise known as 'FTF'.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 30, 2023, 07:14:22 AM
I don’t think he’ll be here very long.
Title: Re: Chris Heck - President of Business Operations
Post by: AlexAlexCropley on September 30, 2023, 09:39:16 AM
In protest I've stopped buying his sausages
Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on September 30, 2023, 09:46:43 AM
I don’t think he’ll be here very long.
he's being a right Liz Truss
Title: Re: Chris Heck - President of Business Operations
Post by: thick_mike on September 30, 2023, 10:41:23 AM
In protest I've stopped buying his sausages

I stopped after he brought these out.
(https://i.ibb.co/23h6T2g/IMG-9494.jpg) (https://ibb.co/23h6T2g)
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 30, 2023, 10:53:07 AM
In protest I've stopped buying his sausages

I stopped after he brought these out.
(https://i.ibb.co/23h6T2g/IMG-9494.jpg) (https://ibb.co/23h6T2g)

Me too.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on September 30, 2023, 11:03:11 AM
We're never going to get rid of the star with Chris Heck. Look, he has won the Cup at least six times himself and flaunts it!
(https://i.ibb.co/6Fb8P9V/Chris-heck.jpg) (https://ibb.co/Pg4MhX3)
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 30, 2023, 11:38:18 AM
He’s only about 5’4”. A right shit pair of shoes he’s wearing today. Never ends well, that.
Title: Re: Chris Heck - President of Business Operations
Post by: frank black on September 30, 2023, 11:43:00 AM
He’s only about 5’4”. A right shit pair of shoes he’s wearing today. Never ends well, that.

At least this guy gets some hits when you google him. Unlike Tony
Title: Re: Chris Heck - President of Business Operations
Post by: Tokyo Sexwhale on September 30, 2023, 10:02:54 PM
He needs to C Heck himself before he wrecks himself.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on October 01, 2023, 02:03:43 AM
Was that him sat in front of Gareth Southgate?
Title: Re: Chris Heck - President of Business Operations
Post by: wittonwarrior on October 01, 2023, 09:33:56 AM
Can't the government revoke any visa he is on.  OMG he's a club wrecker.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on October 01, 2023, 10:58:18 AM
Was that him sat in front of Gareth Southgate?

Yep.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on October 02, 2023, 09:21:16 PM
What has he got right or you can call a success since he came in?
Title: Re: Chris Heck - President of Business Operations
Post by: Malandro on October 02, 2023, 09:23:47 PM
We're never going to get rid of the star with Chris Heck. Look, he has won the Cup at least six times himself and flaunts it!
(https://i.ibb.co/6Fb8P9V/Chris-heck.jpg) (https://ibb.co/Pg4MhX3)


He looks like the piggy guy in The Talented Mr Ripley.
Title: Re: Chris Heck - President of Business Operations
Post by: ian c. on October 02, 2023, 09:43:07 PM
Tintin's let himself go.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on October 02, 2023, 10:04:56 PM
What has he got right or you can call a success since he came in?

Your location.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 02, 2023, 10:06:32 PM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 02, 2023, 10:07:32 PM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.

That's fair. We briefed the living daylights out of Castore last week and I suspect we'll have a new kit manufacturer paying double what we have now.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 02, 2023, 10:08:32 PM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.

We're unlikely to get a massive deal with anyone for  kits unless we start selling an awful lot more, or increase the price of a jersey to £125 a pop.
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on October 02, 2023, 10:11:51 PM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.

We're unlikely to get a massive deal with anyone for  kits unless we start selling an awful lot more, or increase the price of a jersey to £125 a pop.

Don't give him ideas
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 02, 2023, 10:20:21 PM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.

We're unlikely to get a massive deal with anyone for  kits unless we start selling an awful lot more, or increase the price of a jersey to £125 a pop.

Don't give him ideas

That's kind of my point though. Be careful what you wish for when it comes to kit deals. We're only worth a certain amount and it's probably not that much, comparatively speaking.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on October 02, 2023, 10:33:32 PM
What has he got right or you can call a success since he came in?

Your location.

Chortle
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 02, 2023, 10:36:23 PM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.

We're unlikely to get a massive deal with anyone for  kits unless we start selling an awful lot more

Well, that's his job to move those figures.

We moan about the guy and we hate this and hate that (and I do, too, in the case of the LG and TV) but he's going to be measured on a lot of things and one of those is going to be shifting shirts.

So let's see what he achieves. He's got a good pedigree, whatever we think of him.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 02, 2023, 10:40:36 PM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.

We're unlikely to get a massive deal with anyone for  kits unless we start selling an awful lot more

Well, that's his job to move those figures.

We moan about the guy and we hate this and hate that (and I do, too, in the case of the LG and TV) but he's going to be measured on a lot of things and one of those is going to be shifting shirts.

So let's see what he achieves. He's got a good pedigree, whatever we think of him.

I agree completely. Shifting more shirts will result in bigger and better kit deals, but looking at how things have been handled with hospitality and ticket pricing, for example, we may go about things the wrong way and just start charging more for jerseys in order to maximise profit for the manufacturers.

I could see us getting Nike or Addidas on board next season, but it won't be a big money deal. Hopefully better design and quality will shift a lot more though, which in time will lead to bigger deals.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on October 02, 2023, 10:41:52 PM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.

We're unlikely to get a massive deal with anyone for  kits unless we start selling an awful lot more, or increase the price of a jersey to £125 a pop.

Don't give him ideas

That's kind of my point though. Be careful what you wish for when it comes to kit deals. We're only worth a certain amount and it's probably not that much, comparatively speaking.
Compared to clubs like Man U with a worldwide glory hunting network we're pretty small. Like my mate once told a bluenose "We are a behemoth. You're just a moth"
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 02, 2023, 10:45:35 PM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.

We're unlikely to get a massive deal with anyone for  kits unless we start selling an awful lot more, or increase the price of a jersey to £125 a pop.

Don't give him ideas

That's kind of my point though. Be careful what you wish for when it comes to kit deals. We're only worth a certain amount and it's probably not that much, comparatively speaking.
Compared to clubs like Man U with a worldwide glory hunting network we're pretty small. Like my mate once told a bluenose "We are a behemoth. You're just a moth"

I saw figures the other day for 2022 that said we sold 245k shirts that year. Man U sold 2.5 million.

Newcastle, West Ham, and even Everton sold nearly 2x what we did.
Title: Re: Chris Heck - President of Business Operations
Post by: Axl Rose on October 02, 2023, 10:56:35 PM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.

We're unlikely to get a massive deal with anyone for  kits unless we start selling an awful lot more, or increase the price of a jersey to £125 a pop.

Don't give him ideas

That's kind of my point though. Be careful what you wish for when it comes to kit deals. We're only worth a certain amount and it's probably not that much, comparatively speaking.
Compared to clubs like Man U with a worldwide glory hunting network we're pretty small. Like my mate once told a bluenose "We are a behemoth. You're just a moth"


😂
Brilliant.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on October 02, 2023, 10:58:00 PM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.

We're unlikely to get a massive deal with anyone for  kits unless we start selling an awful lot more, or increase the price of a jersey to £125 a pop.

Don't give him ideas

That's kind of my point though. Be careful what you wish for when it comes to kit deals. We're only worth a certain amount and it's probably not that much, comparatively speaking.
Compared to clubs like Man U with a worldwide glory hunting network we're pretty small. Like my mate once told a bluenose "We are a behemoth. You're just a moth"

I saw figures the other day for 2022 that said we sold 245k shirts that year. Man U sold 2.5 million.

Newcastle, West Ham, and even Everton sold nearly 2x what we did.
It's something the club has got to address. This is where Heck comes in. He needs to be careful not to piss off the the Villa faithful in the process though. He hasn't made a good start on that front.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 02, 2023, 11:31:23 PM
We need to get Taylor Swift to have a disgustingly public relationship with one of our players

https://www.npr.org/2023/09/27/1201992668/taylor-swifts-travis-kelce-jersey-sales
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 03, 2023, 12:08:09 AM
Tbf to him, we don’t have overview of what he’s working on so I don’t think we can write him off just yet.

Maybe in the background he’s negotiating a break with Castore and a massive new deal with Nike. We don’t know.

We're unlikely to get a massive deal with anyone for  kits unless we start selling an awful lot more, or increase the price of a jersey to £125 a pop.

Don't give him ideas

That's kind of my point though. Be careful what you wish for when it comes to kit deals. We're only worth a certain amount and it's probably not that much, comparatively speaking.
Compared to clubs like Man U with a worldwide glory hunting network we're pretty small. Like my mate once told a bluenose "We are a behemoth. You're just a moth"

I say to them ‘we’re an icon, you’re an ex-con’.

But the ones I know like it.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on October 03, 2023, 06:30:55 AM
Surely our shirt sales are hindered by our distribution (or lack of it). Only being able to buy via the club directly, with dreadful stock levels must be a barrier.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on October 03, 2023, 08:32:19 AM
Do WHAM! and Everton have bigger fanbases ?
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on October 03, 2023, 08:38:09 AM
Surely our shirt sales are hindered by our distribution (or lack of it). Only being able to buy via the club directly, with dreadful stock levels must be a barrier.
I ordered a baby's kit from the online store and after 4 weeks it hadn't arrived and they refunded the money straight away, so it makes you wonder if it's a on going problem
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on October 03, 2023, 08:41:53 AM
And this is the thing, if we were with Nike or Adidas you could order one off their website and it would be in your hands the next day
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on October 03, 2023, 08:42:13 AM
 :-[
We need to get Taylor Swift to have a disgustingly public relationship with one of our players

https://www.npr.org/2023/09/27/1201992668/taylor-swifts-travis-kelce-jersey-sales
if you start that kind of thing every club will be doing it, good example is the mob down the road having a relationship with the cast from Peaky Blinders inders
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 09:36:35 AM
Do WHAM! and Everton have bigger fanbases ?

I've no idea but they sold about 450k each that year. Maybe it's a one off for that year and they don't usually sell that many, I don't know.

West Ham qualifying for Europe probably helped with their sales. Sometimes a club signing a big name player, or someone from a particular country, will drive up shirt sales. Not saying we should go and sign a South Korean player just to push up sales, but there are a lot of ways sales can be increased.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on October 03, 2023, 09:39:10 AM
Do WHAM! and Everton have bigger fanbases ?

I've no idea but they sold about 450k each that year. Maybe it's a one off for that year and they don't usually sell that many, I don't know.

West Ham qualifying for Europe probably helped with their sales. Sometimes a club signing a big name player, or someone from a particular country, will drive up shirt sales. Not saying we should go and sign a South Korean player just to push up sales, but there are a lot of ways sales can be increased.

Making them not shit would be a start.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 09:44:40 AM
Do WHAM! and Everton have bigger fanbases ?

I've no idea but they sold about 450k each that year. Maybe it's a one off for that year and they don't usually sell that many, I don't know.

West Ham qualifying for Europe probably helped with their sales. Sometimes a club signing a big name player, or someone from a particular country, will drive up shirt sales. Not saying we should go and sign a South Korean player just to push up sales, but there are a lot of ways sales can be increased.

Making them not shit would be a start.

Well yes, less shit in design and quality, and more readily available seem the two most obvious places to start.

I'm no expert on it but I could see us changing suppliers but it'll be a small enough fee we'll get, with the aim being we drive up sales over the period of the deal and get a bigger one next time.

Edit - just looking at those shirt sales again and Man U sales were up 44% on the previous year because of Ronaldo 7 shirts.
Chelsea increased 22% after winning the Champions League.
Man City's sales were up 19% thanks to Grealish and Haaland shirt sales.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on October 03, 2023, 09:49:34 AM
I think a less shit design is an eminently sensible starting point.  This stuff is easy isn't it?
Title: Re: Chris Heck - President of Business Operations
Post by: Duncan Shaw on October 03, 2023, 09:56:52 AM
Honestly, if he did a Q and A for an hour on here, it would give him enough of a sensible "to-do" list to keep his team going for the next 12 months.

I see the Villa on Tour guys tweeted about the empty seats yesterday and someone tagged him in the replies, so it will be interesting to see if he takes any notice of that at all.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on October 03, 2023, 10:01:07 AM
I think a less shit design is an eminently sensible starting point.  This stuff is easy isn't it?

You'd think so Chris, but then their answer to "How do we make more money from fans who just want to be able to buy some refreshments, and are literally begging us to help them part with their cash?" is to make it even harder to do so for the majority whilst fleecing a select and stupid few much harder.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 10:10:13 AM
Honestly, if he did a Q and A for an hour on here, it would give him enough of a sensible "to-do" list to keep his team going for the next 12 months.


I think it's a bit disingenuous to suggest he doesn't know these very basic points about business. Especially when it comes to something as basic as shirt sales. I get why people are annoyed about the way things have happened at the stadium, but the man's not an idiot.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on October 03, 2023, 10:38:58 AM
I think a less shit design is an eminently sensible starting point.  This stuff is easy isn't it?

You'd think so Chris, but then their answer to "How do we make more money from fans who just want to be able to buy some refreshments, and are literally begging us to help them part with their cash?" is to make it even harder to do so for the majority whilst fleecing a select and stupid few much harder.

See the 'Pro' shirts too.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on October 03, 2023, 11:02:56 AM
He has got a lot on his plate.  If he can succeed then great.  But, currently;

1. The kits are crap and are the laughing stock of the kit making world.
2. The TV and LG are about as popular as sick.
3. The toilets are overflowing with piss.
4. The zero hours contracts catering staff do not seem to be able to communicate.
5. The food is dire and overpriced.
6. The beer is dire and expensive.
7. The fanbase is being alienated.
8. We can never seem to be able to distribute merchandise as effectively as other clubs.
9. The club crest changes more often than the weather.

And yet amongst all this we need to grow revenue.

Good luck Chris.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on October 03, 2023, 11:05:21 AM
He has got a lot on his plate.  If he can succeed then great.  But, currently;

1. The kits are crap and are the laughing stock of the kit making world.
2. The TV and LG are about as popular as sick.
3. The toilets are overflowing with piss.
4. The zero hours contracts catering staff do not seem to be able to communicate.
5. The food is dire and overpriced.
6. The beer is dire and expensive.
7. The fanbase is being alienated.
8. We can never seem to be able to distribute merchandise as effectively as other clubs.

And yet amongst all this we need to grow revenue.

Good luck Chris.

And I'm pretty sure none of those were of his doing.

He's not going to say it's all shit, and throw people under the bus (possibly because he's not allowed to) but things will improve, because they have to.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on October 03, 2023, 11:10:04 AM
I was being genuine I wish him the best of luck and I don't blame him for anything....yet.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on October 03, 2023, 11:20:41 AM
Fans of metaphor will note that Everton are about to sign a shirt deal with Castore.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on October 03, 2023, 11:21:45 AM
I was being genuine I wish him the best of luck and I don't blame him for anything....yet.

Absolutely, me too. Though he's got his work cut out.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on October 03, 2023, 11:54:44 AM
At the moment he is hopefully going through each of the existing contracts and working out which are good/bad/indifferent. What’s being outsourced that should be done by direct employees etc.

I’d guess lots of deals will expire each season but others might be multi-year deals. Until they’re all flushed through his hands are pretty tied unless he can create a fiasco like sweaty shirts to exit the deals earlier.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on October 03, 2023, 01:48:24 PM
Honestly, if he did a Q and A for an hour on here, it would give him enough of a sensible "to-do" list to keep his team going for the next 12 months.


I think it's a bit disingenuous to suggest he doesn't know these very basic points about business. Especially when it comes to something as basic as shirt sales. I get why people are annoyed about the way things have happened at the stadium, but the man's not an idiot.
He might not be an idiot but he's certainly not attuned to the fan experience at the club.  If we were he'd realise there's a huge amount of low-hanging fruit when all he's interested is the new fangled Kumquats.

edit - Lee makes the same point
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 01:52:12 PM
Honestly, if he did a Q and A for an hour on here, it would give him enough of a sensible "to-do" list to keep his team going for the next 12 months.


I think it's a bit disingenuous to suggest he doesn't know these very basic points about business. Especially when it comes to something as basic as shirt sales. I get why people are annoyed about the way things have happened at the stadium, but the man's not an idiot.
He might not be an idiot but he's certainly not attuned to the fan experience at the club.  If we were he'd realise there's a huge amount of low-hanging fruit when all he's interested is the new fangled Kumquats.

I get why people aren't happy with the new stuff, although I'm not sure how much he's responsible for. As harsh as it sounds though, from a purely money making point of view, I can understand why the idea seems to be to bring more people in spending big money, than have people who are already coming spending a little bit more.

Obviously there's a middle ground where both happens, but maybe that's the long term plan.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on October 03, 2023, 01:53:37 PM
I was being genuine I wish him the best of luck and I don't blame him for anything....yet.

Absolutely, me too. Though he's got his work cut out.
Dave said they still don't think they did anything wrong with the league cup pricing, despite it being the smallest crowd I can remember at VP for a few years.  If they aren't prepared to learn from mistakes then I fear for them getting things right in the future.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 01:59:41 PM
Dave said they still don't think they did anything wrong with the league cup pricing, despite it being the smallest crowd I can remember at VP for a few years.  If they aren't prepared to learn from mistakes then I fear for them getting things right in the future.

Financially speaking, 40,000 people paying £20 a ticket doesn't bring in as much money as 23,000 paying £40 a ticket. If all they're looking at is the bottom line, then the Everton game was probably quite successful.
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on October 03, 2023, 02:00:49 PM
I think you're all being too kind to him. He's been in the job long enough now to have highlighted the key issues/pinch points. To prioritise vandalising the Holte, so that he can add fancy 'new' things he's created to his LinkedIn profile over the basics is enough for my patience to run out. Lack of communication is a big issue too, instead choosing to use the televised Brighton game to pimp his ridiculous new ventures to the masses.

On current evidence, I'm pretty sure that fixing basic concourse catering (ie. Have 5 roles behind the counters - A manager, till operators, pint pullers, order collectors and 'cooks' - Sorted!), would bring in more revenue than what they've managed to squeeze out of the Terrace View and Holte Suite so far.

Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on October 03, 2023, 02:00:49 PM
Was the attendance ever reported for the Everton game?
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 02:04:07 PM
On current evidence, I'm pretty sure that fixing basic concourse catering (ie. Have 5 roles behind the counters - A manager, till operators, pint pullers, order collectors and 'cooks' - Sorted!), would bring in more revenue than what they've managed to squeeze out of the Terrace View and Holte Suite so far.

Maybe it does, but you're also having to pay those extra staff, so how does that impact your profit. And does it mean prices go up, which is a negative in most people's eyes.

It provably sounds like I'm being contrary for the sake of it here, but all I'm saying is there's a simple solution to all the problems, kit, catering, etc. but the simple solution isn't always the one that increases the club profits, which seems to be Heck's main job.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on October 03, 2023, 02:08:12 PM
The difference is negligible when it was 23k mostly paying £36 or less.  That's before you account for lost catering and shop revenue.  Also, if we'd had 40k we may well now be in the next round.

When you preside over our lowest attendance since the League Cup second-round game against Wigan in 2017, you have fucked up.
Title: Re: Chris Heck - President of Business Operations
Post by: Lastfootstamper on October 03, 2023, 02:08:51 PM
Re the current/ongoing state of the catering on offer to the hoi polloi. Our owners have been here for over 5 years. Do you not think if anything was going to improve there'd be at the very least some tiny green shoots of progress by now?

They. Don't. Care.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on October 03, 2023, 02:41:50 PM
Re the current/ongoing state of the catering on offer to the hoi polloi. Our owners have been here for over 5 years. Do you not think if anything was going to improve there'd be at the very least some tiny green shoots of progress by now?

They. Don't. Care.
Trouble is if it's not bought to there attention until recently, they probably think everything is hunky dory,we may moan about it on social media which I would guess they wouldn't really read
Title: Re: Chris Heck - President of Business Operations
Post by: Lastfootstamper on October 03, 2023, 02:51:27 PM
In five years nobody's mentioned the catering?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 03, 2023, 03:53:05 PM
Ha ha, the catering has been complained about, to them, for literally decades I reckon.

It's like saying "I went for a pint in that crooked house pub the other day, and didn't notice it had been demolished". They can not fail to know it's been a problem for years.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on October 03, 2023, 04:15:18 PM
Complaints may be made but if this is not acted upon by lower management and not passed onto senior management, they wouldn't know
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 03, 2023, 04:33:15 PM
General Krulak, the actual highest level of management we had at the time, was very much made aware of it continually on here.

The club ran a survey on it less than a year ago.

There's zero chance they don't know about it.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on October 03, 2023, 04:47:34 PM
Of course they know. It’s been on the agenda at the Fans Advisory Board meetings for yonks. They just don’t give two fcuks.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on October 03, 2023, 05:10:48 PM
Of course they know. It’s been on the agenda at the Fans Advisory Board meetings for yonks. They just don’t give two fcuks.
Then what's the point of having a FAB if they don't listen
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 03, 2023, 05:11:02 PM
Dave said they still don't think they did anything wrong with the league cup pricing, despite it being the smallest crowd I can remember at VP for a few years.  If they aren't prepared to learn from mistakes then I fear for them getting things right in the future.

Financially speaking, 40,000 people paying £20 a ticket doesn't bring in as much money as 23,000 paying £40 a ticket. If all they're looking at is the bottom line, then the Everton game was probably quite successful.

Maybe, but somewhere close to a sell-out we might have won.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 05:15:11 PM
Dave said they still don't think they did anything wrong with the league cup pricing, despite it being the smallest crowd I can remember at VP for a few years.  If they aren't prepared to learn from mistakes then I fear for them getting things right in the future.

Financially speaking, 40,000 people paying £20 a ticket doesn't bring in as much money as 23,000 paying £40 a ticket. If all they're looking at is the bottom line, then the Everton game was probably quite successful.

Maybe, but somewhere close to a sell-out we might have won.

Yeah, but I'm just talking about cold hard cash. Would a win and an away tie in Exeter have brought in much more cash?
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on October 03, 2023, 05:22:53 PM
I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on October 03, 2023, 06:11:59 PM
I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.

I agree that it is nonsense Dave.  Compete with who?  Manchester City and their bottomless pit of money?  Think we would need a bit more than a a converted suite at £60 a go to do that. 
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on October 03, 2023, 06:27:10 PM
At some point they have to realise  this is not the best way to extract every penny out of a captive market
Title: Re: Chris Heck - President of Business Operations
Post by: Lastfootstamper on October 03, 2023, 06:28:57 PM
Of course they know. It’s been on the agenda at the Fans Advisory Board meetings for yonks. They just don’t give two fcuks.
Then what's the point of having a FAB if they don't listen

It lets us think they're listening.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 06:33:31 PM
I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.

I agree that it is nonsense Dave.  Compete with who?  Manchester City and their bottomless pit of money?  Think we would need a bit more than a a converted suite at £60 a go to do that.

Compete with the teams around us in the table to qualify for Champions League, which gets us €15.6 million, and an extra €2.5mil for every group game we win (930k for a draw), along with TV money. Do it a couple of years in a row and we're looking at bigger and better sponsorship deals, kit deals, other advertising deals.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on October 03, 2023, 06:47:44 PM
I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.

I agree that it is nonsense Dave.  Compete with who?  Manchester City and their bottomless pit of money?  Think we would need a bit more than a a converted suite at £60 a go to do that.

Compete with the teams around us in the table to qualify for Champions League, which gets us €15.6 million, and an extra €2.5mil for every group game we win (930k for a draw), along with TV money. Do it a couple of years in a row and we're looking at bigger and better sponsorship deals, kit deals, other advertising deals.

And to do that we have to take supporters for every penny?
Title: Re: Chris Heck - President of Business Operations
Post by: algy on October 03, 2023, 06:52:53 PM
At the moment he is hopefully going through each of the existing contracts and working out which are good/bad/indifferent. What’s being outsourced that should be done by direct employees etc.

I’d guess lots of deals will expire each season but others might be multi-year deals. Until they’re all flushed through his hands are pretty tied unless he can create a fiasco like sweaty shirts to exit the deals earlier.
Prince William is a fan I suppose, but I'm not sure how much influence he'd have over his uncle tbh
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 06:55:34 PM
I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.

I agree that it is nonsense Dave.  Compete with who?  Manchester City and their bottomless pit of money?  Think we would need a bit more than a a converted suite at £60 a go to do that.

Compete with the teams around us in the table to qualify for Champions League, which gets us €15.6 million, and an extra €2.5mil for every group game we win (930k for a draw), along with TV money. Do it a couple of years in a row and we're looking at bigger and better sponsorship deals, kit deals, other advertising deals.

And to do that we have to take supporters for every penny?

If you're a season ticket holder,  they already have your money, and probably don't care that much about you at this moment in time. Especially if there's really 30k on the waiting list, any one of them would take your place for the same price.

That group of people are probably way more of interest to the powers that be. That's 30,000 people willing to pay the price of a season ticket if given the opportunity, so maybe they'll pay £150 a couple of times a season instead for a match day experience, while they're waiting.

Where exactly are they squeezing every penny from? You buy your ticket and in exchange you get to see the football. Any other money you spend is your choice. A lot of people seem quite happy to get their pre and post match jollies at one of the pubs clever enough to take advantage of disgruntled fans. Spend your money there and see how much it helps us compete.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on October 03, 2023, 07:04:19 PM
I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.

I agree that it is nonsense Dave.  Compete with who?  Manchester City and their bottomless pit of money?  Think we would need a bit more than a a converted suite at £60 a go to do that.

Compete with the teams around us in the table to qualify for Champions League, which gets us €15.6 million, and an extra €2.5mil for every group game we win (930k for a draw), along with TV money. Do it a couple of years in a row and we're looking at bigger and better sponsorship deals, kit deals, other advertising deals.

I agree about that, but not sure if the Lower Grounds and Terrace View are going to make that huge a financial  impact are they?
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on October 03, 2023, 07:19:42 PM
I don't think anyone outside the ticket office believes the 30,000 figure and to say those people are the Villa's priority is exactly what I mean. How about prioritising the 30,000 who were paying five years ago? And if you think that spending your money away from the ground is a bad thing, this probably isn't the right place to argue that particular corner.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 07:33:16 PM
I agree about that, but not sure if the Lower Grounds and Terrace View are going to make that huge a financial  impact are they?

I'm not sure how many tickets are available for each option, but let's say there's 500 sold for TV at the full £140, that's £70,000.
Say those seats are normal seats again and they sell 500 at £50 each, that's £25,000.
Even allowing for there being empty seats, they're probably still making a lot more money than they were.

This is what's listed as left for the upcoming games. Makes sense that the league games sell more given the ko times probably allow for more socialising before and after.

273 - Mostar
99 - West Ham
82 - Luton
593 - Alkmaar
550 - Legia

Assuming they're actually selling them and not giving them away to try and get a bit of publicity, then I'd say it's working for them, and it is going to bring in a lot of money.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 07:38:51 PM
I don't think anyone outside the ticket office believes the 30,000 figure and to say those people are the Villa's priority is exactly what I mean. How about prioritising the 30,000 who were paying five years ago? And if you think that spending your money away from the ground is a bad thing, this probably isn't the right place to argue that particular corner.

I'm not arguing anything, and there are valid concerns that people have with how things are being done. I'm not denying that.

The fact of the matter is that this guy has been brought in to make more money, and yes, you have to make some effort to retain the punters you have, but in terms of increasing profit, you're of little interest to them. They'll take your £25 a game extra for TV bolt on, if you want to pay it, but they're far more interested in the people who are willing to spend money but haven't got the opportunity to yet, ie. Seasons ticket waiting list.

Whether that's actually 30k or not, I don't know, but it is probably big enough to guarantee that anyone who doesn't renew in protest or on moral grounds or whatever, will be immediately replaced.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on October 03, 2023, 07:41:55 PM
And that's the crux of the matter - long-standing supporters getting elbowed out in favour of big-spending new fans. 
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 07:49:29 PM
And that's the crux of the matter - long-standing supporters getting elbowed out in favour of big-spending new fans.

Yeah, but what we've been discussing here is whether or not these things will actually make money, how that helps the club, and whether Heck is actually good at his job. The fact a lot of people don't like what his job is, is another matter, one being discussed in multiple threads for months.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on October 03, 2023, 07:55:08 PM
I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.

I agree that it is nonsense Dave.  Compete with who?  Manchester City and their bottomless pit of money?  Think we would need a bit more than a a converted suite at £60 a go to do that.

Compete with the teams around us in the table to qualify for Champions League, which gets us €15.6 million, and an extra €2.5mil for every group game we win (930k for a draw), along with TV money. Do it a couple of years in a row and we're looking at bigger and better sponsorship deals, kit deals, other advertising deals.

But….in the new tab your card bar in the lower holte on Saturday, the staff were pouring one pint at a time and they ran out of food after food after 5. Mins.

Now you tell me how are we going to compete with Man City pouring one pint at a time with no chips on offer. Fucked.
Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on October 03, 2023, 07:57:29 PM
Part of me is glad I can't actually get down there as much as I used to.

The lot is a rip off.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on October 03, 2023, 08:02:51 PM
I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.

I agree that it is nonsense Dave.  Compete with who?  Manchester City and their bottomless pit of money?  Think we would need a bit more than a a converted suite at £60 a go to do that.

Compete with the teams around us in the table to qualify for Champions League, which gets us €15.6 million, and an extra €2.5mil for every group game we win (930k for a draw), along with TV money. Do it a couple of years in a row and we're looking at bigger and better sponsorship deals, kit deals, other advertising deals.

And to do that we have to take supporters for every penny?

If you're a season ticket holder,  they already have your money, and probably don't care that much about you at this moment in time. Especially if there's really 30k on the waiting list, any one of them would take your place for the same price.

That group of people are probably way more of interest to the powers that be. That's 30,000 people willing to pay the price of a season ticket if given the opportunity, so maybe they'll pay £150 a couple of times a season instead for a match day experience, while they're waiting.

Where exactly are they squeezing every penny from? You buy your ticket and in exchange you get to see the football. Any other money you spend is your choice. A lot of people seem quite happy to get their pre and post match jollies at one of the pubs clever enough to take advantage of disgruntled fans. Spend your money there and see how much it helps us compete.

One flaw here…where were the fabled 30k for the Everton game??

If you want to look at the future of the current strategy then look at the direness of that shambles. Maybe the 23k or whatever it was brought in as much cash as 40k on a lower price, although ChrisW has pointed out one flaw in less catering stuff being purchased.

However, if the future for Emery and the players is playing in front of 2/3rds full stadium with a silent holte end, then I’d suggest those extra thousands soon become largely irrelevant.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on October 03, 2023, 08:08:56 PM
I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.

I agree that it is nonsense Dave.  Compete with who?  Manchester City and their bottomless pit of money?  Think we would need a bit more than a a converted suite at £60 a go to do that.

Compete with the teams around us in the table to qualify for Champions League, which gets us €15.6 million, and an extra €2.5mil for every group game we win (930k for a draw), along with TV money. Do it a couple of years in a row and we're looking at bigger and better sponsorship deals, kit deals, other advertising deals.

But….in the new tab your card bar in the lower holte on Saturday, the staff were pouring one pint at a time and they ran out of food after food after 5. Mins.

Now you tell me how are we going to compete with Man City pouring one pint at a time with no chips on offer. Fucked.


They can’t get the basics right
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 08:13:41 PM

One flaw here…where were the fabled 30k for the Everton game??

If you want to look at the future of the current strategy then look at the direness of that shambles. Maybe the 23k or whatever it was brought in as much cash as 40k on a lower price, although ChrisW has pointed out one flaw in less catering stuff being purchased.

However, if the future for Emery and the players is playing in front of 2/3rds full stadium with a silent holte end, then I’d suggest those extra thousands soon become largely irrelevant.

Purely on ticket sales the Everton game probably did make as much as it would have selling more for less £.

I'd assume they plan the catering based on expected attendance, and maybe staffing too. So maybe they're not selling as much, but they're probably saving in other ways there too.

Don't get me wrong, I didn't like the pricing for the Everton game, but again, from a business POV, the league cup isn't exactly a money maker.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on October 03, 2023, 08:22:02 PM

One flaw here…where were the fabled 30k for the Everton game??

If you want to look at the future of the current strategy then look at the direness of that shambles. Maybe the 23k or whatever it was brought in as much cash as 40k on a lower price, although ChrisW has pointed out one flaw in less catering stuff being purchased.

However, if the future for Emery and the players is playing in front of 2/3rds full stadium with a silent holte end, then I’d suggest those extra thousands soon become largely irrelevant.

Purely on ticket sales the Everton game probably did make as much as it would have selling more for less £.

I'd assume they plan the catering based on expected attendance, and maybe staffing too. So maybe they're not selling as much, but they're probably saving in other ways there too.

Don't get me wrong, I didn't like the pricing for the Everton game, but again, from a business POV, the league cup isn't exactly a money maker.

I suppose the point I was making is not the monetary gain from the Everton game, more if all these 30k on the waiting list are desperate for tickets why didn’t they come to that game.
And secondly if the priority is squeezing more money out of those that come, even if it means less attend matches (like on Saturday) and continuing to corporatising the Holte, the smaller attendance and dire atmosphere at the Everton game will be a more frequent occurrence. Im not sure how attractive that would be to elite players or the elite manager we have, and without either the whole thing starts to unravel and we’ll see how many lower grounds tickets they sell then on a Wednesday night against Stoke.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 08:37:31 PM

I suppose the point I was making is not the monetary gain from the Everton game, more if all these 30k on the waiting list are desperate for tickets why didn’t they come to that game.
And secondly if the priority is squeezing more money out of those that come, even if it means less attend matches (like on Saturday) and continuing to corporatising the Holte, the smaller attendance and dire atmosphere at the Everton game will be a more frequent occurrence. Im not sure how attractive that would be to elite players or the elite manager we have, and without either the whole thing starts to unravel and we’ll see how many lower grounds tickets they sell then on a Wednesday night against Stoke.



I mean, I don't want it to seem like I'm defending the Everton thing, but I'm sure a lot of season ticket holders didn't show up either, so it would be interesting to know what the demographic of the 23,000 actually was.

But generally yeah, I agree, it wasn't a great look, and it'll be interesting to see how they approach the FA Cup in the new year, if necessary.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on October 03, 2023, 08:39:00 PM

One flaw here…where were the fabled 30k for the Everton game??

If you want to look at the future of the current strategy then look at the direness of that shambles. Maybe the 23k or whatever it was brought in as much cash as 40k on a lower price, although ChrisW has pointed out one flaw in less catering stuff being purchased.

However, if the future for Emery and the players is playing in front of 2/3rds full stadium with a silent holte end, then I’d suggest those extra thousands soon become largely irrelevant.

Purely on ticket sales the Everton game probably did make as much as it would have selling more for less £.

I'd assume they plan the catering based on expected attendance, and maybe staffing too. So maybe they're not selling as much, but they're probably saving in other ways there too.

Don't get me wrong, I didn't like the pricing for the Everton game, but again, from a business POV, the league cup isn't exactly a money maker.

I suppose the point I was making is not the monetary gain from the Everton game, more if all these 30k on the waiting list are desperate for tickets why didn’t they come to that game.
And secondly if the priority is squeezing more money out of those that come, even if it means less attend matches (like on Saturday) and continuing to corporatising the Holte, the smaller attendance and dire atmosphere at the Everton game will be a more frequent occurrence. Im not sure how attractive that would be to elite players or the elite manager we have, and without either the whole thing starts to unravel and we’ll see how many lower grounds tickets they sell then on a Wednesday night against Stoke.
I was away for the Everton game, but would have went if here, after that performance I asked myself if they put that team out for the FA cup would I pay money to watch it, especially after Stevenage last season and I would have to say no
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on October 03, 2023, 09:26:40 PM
I agree about that, but not sure if the Lower Grounds and Terrace View are going to make that huge a financial  impact are they?

I'm not sure how many tickets are available for each option, but let's say there's 500 sold for TV at the full £140, that's £70,000.
Say those seats are normal seats again and they sell 500 at £50 each, that's £25,000.
Even allowing for there being empty seats, they're probably still making a lot more money than they were.

This is what's listed as left for the upcoming games. Makes sense that the league games sell more given the ko times probably allow for more socialising before and after.

273 - Mostar
99 - West Ham
82 - Luton
593 - Alkmaar
550 - Legia

Assuming they're actually selling them and not giving them away to try and get a bit of publicity, then I'd say it's working for them, and it is going to bring in a lot of money.

That's fair enough, but on the face of it, they don't seem the kind of figures that will bridge that commercial.gap with other clubs.  I guess the question would be whether those figures are worth the impact it is going to have on the relationship with the fan base.

As I said earlier the thread, I have been one of the people on here saying for a number of years that the club is way behind commercially and needs to.perform better in that area.  Maybe all of this is just inevitable to achieve that and it us something that has to be accepted, even if it isn't liked.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 09:35:43 PM
^ well I don't think anyone is thinking a few match day experiences is going to make us billionaires, but presumably it's one step in a bigger plan. I was looking it up earlier and after TV rights, most club's main income is from matchday revenue.

If it brings in a few million extra a season, and allows us to meet a big player's wage demands, or offer a couple of million more to secure a transfer, then that's the start of moving things forward on the pitch too.

Or maybe they'll take the profits from TV and LG and reinvest it into facilities for the average punter to eek some more cash out of them. 
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on October 03, 2023, 09:45:23 PM
^ well I don't think anyone is thinking a few match day experiences is going to make us billionaires, but presumably it's one step in a bigger plan. I was looking it up earlier and after TV rights, most club's main income is from matchday revenue.

If it brings in a few million extra a season, and allows us to meet a big player's wage demands, or offer a couple of million more to secure a transfer, then that's the start of moving things forward on the pitch too.

Or maybe they'll take the profits from TV and LG and reinvest it into facilities for the average punter to eek some more cash out of them.

True.  The increase in capacity should also help on that front.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on October 03, 2023, 10:04:27 PM
And that's the crux of the matter - long-standing supporters getting elbowed out in favour of big-spending new fans. 

Are they new fans, or just existing fans that are being offered a new price-point/product that didn’t exist before?
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 10:11:37 PM
And that's the crux of the matter - long-standing supporters getting elbowed out in favour of big-spending new fans. 

Are they new fans, or just existing fans that are being offered a new price-point/product that didn’t exist before?

Not conclusive evidence, obviously, but I was reading a piece in the Brum Mail about the first day the TV was open, the day the women's WC final was on, whoever we were playing that day.... and they talked to a few people who had used it and asked them the same questions. Mixed reviews, mostly positive, but a few of them were existing season ticket holders who opted for the add on, which one guy said worked out at £25 extra a game. A couple of them had bought, I think, the TV season ticket option.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on October 03, 2023, 10:11:41 PM
Here’s a glimpse of the future, from Old Trafford this evening…

https://x.com/justinmoorhouse/status/1709302086498689496?s=61

Looks like they’re selling executive seating in the Stretford End as well.

Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on October 03, 2023, 10:12:21 PM
A clumsy way of doing it, but isn’t the terrace view/LG basically a big experiment/sample/market research to test what will be successful when the north stand and the warehouse are finished?  The current offerings feel like temporary ‘improvements’.  Or am I giving them too much credit that there is strategy in place.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 10:14:21 PM
Here’s a glimpse of the future, from Old Trafford this evening…

https://x.com/justinmoorhouse/status/1709302086498689496?s=61

Looks like they’re selling executive seating in the Stretford End as well.

What are we looking at here? I don't understand the relevance? Genuine question.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on October 03, 2023, 10:15:55 PM
Here’s a glimpse of the future, from Old Trafford this evening…

https://x.com/justinmoorhouse/status/1709302086498689496?s=61

Looks like they’re selling executive seating in the Stretford End as well.

What are we looking at here? I don't understand the relevance? Genuine question.

Me neither.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on October 03, 2023, 10:16:35 PM
Here’s a glimpse of the future, from Old Trafford this evening…

https://x.com/justinmoorhouse/status/1709302086498689496?s=61

Looks like they’re selling executive seating in the Stretford End as well.
Coming to a ground near you soon.
Title: Re: Chris Heck - President of Business Operations
Post by: Exeter 77 on October 03, 2023, 10:17:17 PM
Here’s a glimpse of the future, from Old Trafford this evening…

https://x.com/justinmoorhouse/status/1709302086498689496?s=61

Looks like they’re selling executive seating in the Stretford End as well.

What are we looking at here? I don't understand the relevance? Genuine question.

Me neither.
I think the suggestion is this is the thicker end of the wedge which started with Terrace View on the Holte.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on October 03, 2023, 10:17:33 PM
What are we looking at here? I don't understand the relevance? Genuine question.

Tickets in the Stratford End sold as hospitality. Gala fans bought them, then cheered when they scored and the Yanited fans didn't take kindly to it.
Title: Re: Chris Heck - President of Business Operations
Post by: AV84 on October 03, 2023, 10:19:28 PM
What are we looking at here? I don't understand the relevance? Genuine question.

Tickets in the Stratford End sold as hospitality. Gala fans bought them, then cheered when they scored and the Yanited fans didn't take kindly to it.

Ah, OK, I see.

Is there no requirement for booking history or fan ID to buy the TV or LG tickets then?
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on October 03, 2023, 10:19:41 PM
United selling tickets in the home sections to Gala fans for £200, who celebrated their goals and it kicked off.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on October 03, 2023, 10:24:50 PM
It'll take a while but gradually the atmosphere at Villa Park will dissipate, the noise levels will reduce and the image of the Holte bouncing a just a memory. Those new areas creating revenue streams will be successful, the choice vast but expensive. Day trippers and tourists will attend in ever larger numbers, camera's pointed at the opposition scorer taunting a once rabid Holte. Hardcore supporters will drift away, many won't of course but that's why they're described in that way. The ground will lose it's name, as will each stand as we explore more and more ways of trying to compete.

Hand wringing will start regarding the lack of atmosphere leading to club organised singing areas, songsheets and the creation of an "Ultra" section in a desperate attempt to claw back what was pissed away with such careless alacrity.

We will still hurt at every loss and cheer every win but that thrill of attending one of the great football grounds will be lost in whirl of padded seats, premium offers and pick 'n' mix.

Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on October 03, 2023, 10:55:48 PM
I would hope that Emery who holds a lot of power at the club has had a word with Heck about needing a full stadium. Emery clearly values the support of the fans and the atmosphere it creates. There wasn’t one vs Everton. Not that fans should be responsible for the team performing but they do have an influence. Full stadiums have made us almost unbeatable in the league at Villa Park. We need to create that environment for all league games.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on October 03, 2023, 11:06:42 PM
The TV and LG thing wouldn't have gone down that badly if they'd actually managed to sort serving beer and providing an outlet for the consumed pints post-processing first.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on October 04, 2023, 01:36:59 PM
It'll take a while but gradually the atmosphere at Villa Park will dissipate, the noise levels will reduce and the image of the Holte bouncing a just a memory. Those new areas creating revenue streams will be successful, the choice vast but expensive. Day trippers and tourists will attend in ever larger numbers, camera's pointed at the opposition scorer taunting a once rabid Holte. Hardcore supporters will drift away, many won't of course but that's why they're described in that way. The ground will lose it's name, as will each stand as we explore more and more ways of trying to compete.

Hand wringing will start regarding the lack of atmosphere leading to club organised singing areas, songsheets and the creation of an "Ultra" section in a desperate attempt to claw back what was pissed away with such careless alacrity.

We will still hurt at every loss and cheer every win but that thrill of attending one of the great football grounds will be lost in whirl of padded seats, premium offers and pick 'n' mix.


Poetry Nev. 
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on October 04, 2023, 02:02:42 PM
It'll take a while but gradually the atmosphere at Villa Park will dissipate, the noise levels will reduce and the image of the Holte bouncing a just a memory. Those new areas creating revenue streams will be successful, the choice vast but expensive. Day trippers and tourists will attend in ever larger numbers, camera's pointed at the opposition scorer taunting a once rabid Holte. Hardcore supporters will drift away, many won't of course but that's why they're described in that way. The ground will lose it's name, as will each stand as we explore more and more ways of trying to compete.

Hand wringing will start regarding the lack of atmosphere leading to club organised singing areas, songsheets and the creation of an "Ultra" section in a desperate attempt to claw back what was pissed away with such careless alacrity.

We will still hurt at every loss and cheer every win but that thrill of attending one of the great football grounds will be lost in whirl of padded seats, premium offers and pick 'n' mix.


Poetry Nev.
Sad but true Nev
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on October 04, 2023, 09:03:12 PM
Hopefully we don't start a Ultra section
Title: Re: Chris Heck - President of Business Operations
Post by: john e on October 04, 2023, 09:25:40 PM
Hopefully we don't start a Ultra section

Already bought my black hoodie
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on October 04, 2023, 09:32:32 PM
Hopefully we don't start a Ultra section

Already bought my black hoodie

I've chipped in for the drum and megaphone.
Title: Re: Chris Heck - President of Business Operations
Post by: frankmosswasmyuncle on October 04, 2023, 09:42:18 PM
It'll take a while but gradually the atmosphere at Villa Park will dissipate, the noise levels will reduce and the image of the Holte bouncing a just a memory. Those new areas creating revenue streams will be successful, the choice vast but expensive. Day trippers and tourists will attend in ever larger numbers, camera's pointed at the opposition scorer taunting a once rabid Holte. Hardcore supporters will drift away, many won't of course but that's why they're described in that way. The ground will lose it's name, as will each stand as we explore more and more ways of trying to compete.

Hand wringing will start regarding the lack of atmosphere leading to club organised singing areas, songsheets and the creation of an "Ultra" section in a desperate attempt to claw back what was pissed away with such careless alacrity.

We will still hurt at every loss and cheer every win but that thrill of attending one of the great football grounds will be lost in whirl of padded seats, premium offers and pick 'n' mix.


Beautifully expressed Nev.

I sincerely hope you're wrong, but you don't 'arf do good words!
UTFV!
Title: Re: Chris Heck - President of Business Operations
Post by: dorsetvillian on October 04, 2023, 09:47:02 PM
Well put Nev. So I won't bring the drum tomorrow night..
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on October 04, 2023, 09:55:35 PM
Well put Nev. So I won't bring the drum tomorrow night..

If you bang a drum where you sit the vibration would dislodge all that dust from the girders.....
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 04, 2023, 10:53:03 PM
It'll take a while but gradually the atmosphere at Villa Park will dissipate, the noise levels will reduce and the image of the Holte bouncing a just a memory. Those new areas creating revenue streams will be successful, the choice vast but expensive. Day trippers and tourists will attend in ever larger numbers, camera's pointed at the opposition scorer taunting a once rabid Holte. Hardcore supporters will drift away, many won't of course but that's why they're described in that way. The ground will lose it's name, as will each stand as we explore more and more ways of trying to compete.

Hand wringing will start regarding the lack of atmosphere leading to club organised singing areas, songsheets and the creation of an "Ultra" section in a desperate attempt to claw back what was pissed away with such careless alacrity.

We will still hurt at every loss and cheer every win but that thrill of attending one of the great football grounds will be lost in whirl of padded seats, premium offers and pick 'n' mix.


Beautifully expressed Nev.

I sincerely hope you're wrong, but you don't 'arf do good words!
UTFV!

The only thing is, the atmosphere - which, let's be totally honest, wasn't what we think it was in the first place, I remember way, way more matches in acres of empty space on the Holte than I do swaying seas of humanity erupting in thunderous joy at a Villa goal - died years ago.

That ship has already sailed.
Title: Re: Chris Heck - President of Business Operations
Post by: Clive W on October 05, 2023, 01:50:24 AM
It'll take a while but gradually the atmosphere at Villa Park will dissipate, the noise levels will reduce and the image of the Holte bouncing a just a memory. Those new areas creating revenue streams will be successful, the choice vast but expensive. Day trippers and tourists will attend in ever larger numbers, camera's pointed at the opposition scorer taunting a once rabid Holte. Hardcore supporters will drift away, many won't of course but that's why they're described in that way. The ground will lose it's name, as will each stand as we explore more and more ways of trying to compete.

Hand wringing will start regarding the lack of atmosphere leading to club organised singing areas, songsheets and the creation of an "Ultra" section in a desperate attempt to claw back what was pissed away with such careless alacrity.

We will still hurt at every loss and cheer every win but that thrill of attending one of the great football grounds will be lost in whirl of padded seats, premium offers and pick 'n' mix.


Beautifully expressed Nev.

I sincerely hope you're wrong, but you don't 'arf do good words!
UTFV!

The only thing is, the atmosphere - which, let's be totally honest, wasn't what we think it was in the first place, I remember way, way more matches in acres of empty space on the Holte than I do swaying seas of humanity erupting in thunderous joy at a Villa goal - died years ago.

That ship has already sailed.

I’m not quite so pessimistic PW - I think it’s an age and memory issue

I remember the Holte when Dalien scored the last minute equaliser against Tranmere.

I remember the Holte when Sammy Morgan terrorised Bob Wilson and Arsenal in the FA Cup replay

I remember the Holte when Andy Lochhead towered above the Man U defence to thump his header into the top corner

I remember the Holte when we played Liverpool in 1981 - “Go on Dennis!…go on Dennis!…go on Dennis!…gooooaaaallll”

I remember the Holte when Andy King smashed his penalty straight down the middle against Inter

Closer to home I remember the electric atmosphere for that Friday night match against Everton a couple of seasons ago

I remember the ground rocking during last season’s match against Newcastle

And in 20/30/4O years hence, today’s youngsters will say -  “do you remember the atmosphere at VP in the last 10 minutes when we came from a goal down to beat Palace 3-1?”

As long as VP exists, there will always be special moments like these - and yes, probably outnumbered by mind numbing mediocrity

But it’s why we love the Villa - for those special moments

And why we will never be like Manchester (how many trophies will we win this season?) City
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on October 05, 2023, 05:45:42 AM
I long for the days of ‘the Blues are singing and we don’t know why coz after the match they’re gonna die.’
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on October 05, 2023, 07:53:35 AM
Phil King.
Title: Re: Chris Heck - President of Business Operations
Post by: Clive W on October 05, 2023, 08:01:55 AM
Phil King.

Thanks PW

I did say it was an age thing!!

And I spelt Dalian with an e
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on October 05, 2023, 08:01:56 AM
I’m not quite so pessimistic PW - I think it’s an age and memory issue
I remember the Holte when Dalien scored the last minute equaliser against Tranmere.
I remember the Holte when Sammy Morgan terrorised Bob Wilson and Arsenal in the FA Cup replay
I remember the Holte when Andy Lochhead towered above the Man U defence to thump his header into the top corner
I remember the Holte when we played Liverpool in 1981 - “Go on Dennis!…go on Dennis!…go on Dennis!…gooooaaaallll”
I remember the Holte when Andy King smashed his penalty straight down the middle against Inter

Closer to home I remember the electric atmosphere for that Friday night match against Everton a couple of seasons ago
I remember the ground rocking during last season’s match against Newcastle
And in 20/30/4O years hence, today’s youngsters will say -  “do you remember the atmosphere at VP in the last 10 minutes when we came from a goal down to beat Palace 3-1?”

As long as VP exists, there will always be special moments like these - and yes, probably outnumbered by mind numbing mediocrity
But it’s why we love the Villa - for those special moments
And why we will never be like Manchester (how many trophies will we win this season?) City
Yes, I was there for many of those, as were many of us older contributors (you could have added the 5-1 vs Liverpool in 1976 and the 2-0 vs Sunderland when we finished our promotion season in 1974; no matter).
And they were amazing.

But I also take Paulie's point: the fact that we can call out those occasions - rather than the swaying mass of raucous, riotous fans being the norm - does emphasise the singularity of many of these high-octane games.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on October 05, 2023, 08:25:58 AM
I’m not quite so pessimistic PW - I think it’s an age and memory issue
I remember the Holte when Dalien scored the last minute equaliser against Tranmere.
I remember the Holte when Sammy Morgan terrorised Bob Wilson and Arsenal in the FA Cup replay
I remember the Holte when Andy Lochhead towered above the Man U defence to thump his header into the top corner
I remember the Holte when we played Liverpool in 1981 - “Go on Dennis!…go on Dennis!…go on Dennis!…gooooaaaallll”
I remember the Holte when Andy King smashed his penalty straight down the middle against Inter

Closer to home I remember the electric atmosphere for that Friday night match against Everton a couple of seasons ago
I remember the ground rocking during last season’s match against Newcastle
And in 20/30/4O years hence, today’s youngsters will say -  “do you remember the atmosphere at VP in the last 10 minutes when we came from a goal down to beat Palace 3-1?”

As long as VP exists, there will always be special moments like these - and yes, probably outnumbered by mind numbing mediocrity
But it’s why we love the Villa - for those special moments
And why we will never be like Manchester (how many trophies will we win this season?) City
Yes, I was there for many of those, as were many of us older contributors (you could have added the 5-1 vs Liverpool in 1976 and the 2-0 vs Sunderland when we finished our promotion season in 1974; no matter).
And they were amazing.

But I also take Paulie's point: the fact that we can call out those occasions - rather than the swaying mass of raucous, riotous fans being the norm - does emphasise the singularity of many of these high-octane games.

It's not the norm anywhere though, that's a myth. Everyone's first trip to Anfield is remarkable for how quiet the ground is, ditto many other "fabled" stadiums. Of course, they come alive, just like the Holte at certain times and when the chips are down the crowd can drag the team over the line. My fear is that fans on the Holte will be wondering when the chips are served in the years to come rather than anything else.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on October 05, 2023, 08:33:32 AM
The fact most examples were big cup games shows it isn't the norm, and never has been. Every club can talk about the big cup games with special atmospheres and results, that they are called special is the point.

Most of the time in my 40+ years it's been an average to quiet atmosphere in a ground well below capacity. And for many years mainly half empty.

The atmosphere thing most of the time is again the same as every other club in the country.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on October 05, 2023, 09:23:22 AM
Phil King.

Thanks PW

I did say it was an age thing!!

And I spelt Dalian with an e

Alien
Title: Re: Chris Heck - President of Business Operations
Post by: PaulTheVillan on October 05, 2023, 09:24:06 AM
Phil King.

Juan King
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on January 14, 2024, 10:51:57 AM
He's interviewed in today's Sunday Times.

The online version is behind a paywall.

Is anybody able to cut and paste it onto this thread?
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 14, 2024, 10:54:26 AM
From algy in the ground redevelopment thread:

This doesn't offer a huge amount new, but might be of interest:
https://archive.ph/vqGVG

Interview with Chris Heck in The Times.


Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on January 14, 2024, 11:09:43 AM
From algy in the ground redevelopment thread:

This doesn't offer a huge amount new, but might be of interest:
https://archive.ph/vqGVG

Interview with Chris Heck in The Times.




I like this from him...

Quote
They can try all they want,” (try & buy our bestplayers) says Heck, firmly. “But maybe we’ll try to buy one of their players. I think this idea that we’re here for the taking is dated. And we need to move on from that.

...But the rest is nothing new.

And the dismissive tone from that journalist to Villa is all too familiar with the media in this country.

Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on January 14, 2024, 11:37:11 AM

He's taking a cold-eyed unsentimental approach to his job, which is to drive up revenue from every potential source.

Remember that Deadly Doug got a lot of flak during his time in charge (some deserved, some less so) because he was a fairly hard-nosed businessman who kept an eye on the pennies. But in retrospect there's a recognition of the positive changes and improvements he brought about during his times at B6 6HE - remember where we were and what Villa Park was like when he took over in 1968?
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on January 14, 2024, 11:43:45 AM

He's taking a cold-eyed unsentimental approach to his job, which is to drive up revenue from every potential source.

Remember that Deadly Doug got a lot of flak during his time in charge (some deserved, some less so) because he was a fairly hard-nosed businessman who kept an eye on the pennies. But in retrospect there's a recognition of the positive changes and improvements he brought about during his times at B6 6HE - remember where we were and what Villa Park was like when he took over in 1968?

I remember what we were like when he took over in 1982 and I remember how that "hard-nosed businessman" failed to take advantage of every opportunity that came our way from then on.
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on January 14, 2024, 11:46:31 AM
Thought it was interesting that they want to make the tunnel more intimidating for opposition players. It is all a bit too nice atm.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on January 14, 2024, 11:50:37 AM

He's taking a cold-eyed unsentimental approach to his job, which is to drive up revenue from every potential source.

Remember that Deadly Doug got a lot of flak during his time in charge (some deserved, some less so) because he was a fairly hard-nosed businessman who kept an eye on the pennies. But in retrospect there's a recognition of the positive changes and improvements he brought about during his times at B6 6HE - remember where we were and what Villa Park was like when he took over in 1968?

I remember what we were like when he took over in 1982 and I remember how that "hard-nosed businessman" failed to take advantage of every opportunity that came our way from then on.

Well said. All the goodwill he built in the late 60s early 70s was pretty much burnt by the time I started supporting the club in the early 90s and he was a deadweight around the neck of the club for the majority of the 80s/90s. For hard nosed businessman read Corner Shop Proprietor.

Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 14, 2024, 11:55:43 AM
Thought it was interesting that they want to make the tunnel more intimidating for opposition players. It is all a bit too nice atm.

That must be why we've lost so many home matches this season...
Title: Re: Chris Heck - President of Business Operations
Post by: Rigadon on January 14, 2024, 12:00:32 PM
From algy in the ground redevelopment thread:

This doesn't offer a huge amount new, but might be of interest:
https://archive.ph/vqGVG

Interview with Chris Heck in The Times.



An article that’s about as patronising as it gets.  I hope
Leon Bailey really can keep us in the top flight. 
Title: Re: Chris Heck - President of Business Operations
Post by: olaftab on January 14, 2024, 12:01:43 PM
Thought it was interesting that they want to make the tunnel more intimidating for opposition players. It is all a bit too nice atm.

That must be why we've lost so many home matches this season...
Haha...was about to say exactly the same before I saw Risso's post.
It's all a load of bollocks. What intimidates opposition more than most things is quality players  sent out by a great tactician putting in the required effort, backed up by noisy fans. Rest  is just fluff.
Title: Re: Chris Heck - President of Business Operations
Post by: TopDeck113 on January 14, 2024, 12:06:22 PM
Was Ellis a "hard-nosed businessmen" or someone who was at the vanguard of new opportunities and then decided to live off the good living that provided rather than pushing on?   I think there's an argument that he did that both in the travel business and also when the Premier League riches came along.   
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on January 14, 2024, 12:11:49 PM

He's taking a cold-eyed unsentimental approach to his job, which is to drive up revenue from every potential source.

Remember that Deadly Doug got a lot of flak during his time in charge (some deserved, some less so) because he was a fairly hard-nosed businessman who kept an eye on the pennies. But in retrospect there's a recognition of the positive changes and improvements he brought about during his times at B6 6HE - remember where we were and what Villa Park was like when he took over in 1968?

I remember what we were like when he took over in 1982 and I remember how that "hard-nosed businessman" failed to take advantage of every opportunity that came our way from then on.

This is my overriding memory of Ellis too.

I don't see Heck taking the profits home in a personal capacity, like Ellis did, but I do see him with a small time short term "it'll do" mentality like Ellis had...
Title: Re: Chris Heck - President of Business Operations
Post by: olaftab on January 14, 2024, 12:13:55 PM
Never mind Heck the hack is a twat.
Quote
Walking me down the players’ tunnel, he almost visibly cringes at the “friendly” feel of the corridor — which does somewhat resemble a council-run leisure centre.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on January 14, 2024, 12:14:59 PM
Time will obviously tell - but we've either pulled our horns in regarding spending and need to be more self-sufficient or we are pausing the plans because they are't big enough and long term (10 years) we are looking at a new stadium.

Based on the approach so far my guess would be option b.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 14, 2024, 12:25:46 PM
Was Ellis a "hard-nosed businessmen" or someone who was at the vanguard of new opportunities and then decided to live off the good living that provided rather than pushing on?   I think there's an argument that he did that both in the travel business and also when the Premier League riches came along.   

Prior to the Premier League, top flight clubs were mostly owned by millionaire provincial UK businessmen. Ellis at Villa (travel agent), Swales at Man City (radio and hi fi), The Moores at Liverpool (pools, home shopping) etc. These old school type owners quickly got left behind, both in terms of finance and also business acumen. Our problem was that Doug held on too long, and then sold out to somebody with limited cash and even more limited football acumen, just as clubs started to get taken over by international billionaires and even whole states.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on January 14, 2024, 12:31:50 PM
Never mind Heck the hack is a twat.
Quote
Walking me down the players’ tunnel, he almost visibly cringes at the “friendly” feel of the corridor — which does somewhat resemble a council-run leisure centre.

He is a Chelsea fan. Enough said...
Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on January 14, 2024, 12:39:22 PM
heck of a tit
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on January 14, 2024, 12:39:30 PM
Was Ellis a "hard-nosed businessmen" or someone who was at the vanguard of new opportunities and then decided to live off the good living that provided rather than pushing on?   I think there's an argument that he did that both in the travel business and also when the Premier League riches came along.   

Without wishing to spend even more time going over old ground, that was pretty much the problem. Some clubs saw the opportunities the Premier League could provide and exploited them. Ellis just saw the cake getting bigger and was content to keep our share of it.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on January 14, 2024, 12:46:01 PM
No thanks.

Quote
He says that Villa, in the midst of a purple patch on the pitch, is filming its season behind the scenes in the hope of selling it on as a documentary series.
Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on January 14, 2024, 12:46:37 PM
FFS, no thanks from me too.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on January 14, 2024, 12:48:35 PM
Why not? If it earns us a few million extra what's the problem with it?
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on January 14, 2024, 12:52:25 PM
Could you imagine it if we won the title, had that documentary purchased & then had it voiced over by Sir David Attenborough or Morgan Freeman? 😂
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on January 14, 2024, 01:00:40 PM
I dont want a behind the scenes bollocks.

Could they just make it so we could, you know, buy beers at half time. 
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on January 14, 2024, 01:04:24 PM
I do like this bit though. It's the attitude we as need as a club, and as fans.

Quote
And if Villa’s form does continue through to the end of the season, I suggest, the existing Big Six in the Premier League — with their superior revenues and ability to pay higher wages — may come knocking for Villa’s best players, striker Ollie Watkins most prominent among them.
“They can try all they want,” says Heck, firmly. “But maybe we’ll try to buy one of their players. I think this idea that we’re here for the taking is dated. And we need to move on from that.”
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on January 14, 2024, 01:06:39 PM
I dont want a behind the scenes bollocks.

Could they just make it so we could, you know, buy beers at half time. 

It’s not compulsory that you watch it.
Title: Re: Chris Heck - President of Business Operations
Post by: PaulWinch again on January 14, 2024, 01:12:21 PM
I do like this bit though. It's the attitude we as need as a club, and as fans.

Quote
And if Villa’s form does continue through to the end of the season, I suggest, the existing Big Six in the Premier League — with their superior revenues and ability to pay higher wages — may come knocking for Villa’s best players, striker Ollie Watkins most prominent among them.
“They can try all they want,” says Heck, firmly. “But maybe we’ll try to buy one of their players. I think this idea that we’re here for the taking is dated. And we need to move on from that.”

Agreed love that.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 14, 2024, 01:14:59 PM
I do like this bit though. It's the attitude we as need as a club, and as fans.

Quote
And if Villa’s form does continue through to the end of the season, I suggest, the existing Big Six in the Premier League — with their superior revenues and ability to pay higher wages — may come knocking for Villa’s best players, striker Ollie Watkins most prominent among them.
“They can try all they want,” says Heck, firmly. “But maybe we’ll try to buy one of their players. I think this idea that we’re here for the taking is dated. And we need to move on from that.”

We're not going to be buying anybody like that because of FFP concerns, so the chances of raiding Arsenal for Rice or Saka seem a bit slim.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on January 14, 2024, 01:19:13 PM
It was mainly the last couple of sentences I was on about,
Title: Re: Chris Heck - President of Business Operations
Post by: KevinGage on January 14, 2024, 01:31:26 PM

He's taking a cold-eyed unsentimental approach to his job, which is to drive up revenue from every potential source.

Remember that Deadly Doug got a lot of flak during his time in charge (some deserved, some less so) because he was a fairly hard-nosed businessman who kept an eye on the pennies. But in retrospect there's a recognition of the positive changes and improvements he brought about during his times at B6 6HE - remember where we were and what Villa Park was like when he took over in 1968?

I remember what we were like when he took over in 1982 and I remember how that "hard-nosed businessman" failed to take advantage of every opportunity that came our way from then on.

Indeed.

Keeping a club like Aston Villa solvent is not worthy of naming a stand after one's self.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on January 14, 2024, 01:31:35 PM
I dont want a behind the scenes bollocks.

Could they just make it so we could, you know, buy beers at half time. 

The two aren't mutually exclusive.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on January 14, 2024, 04:03:28 PM
Thought it was interesting that they want to make the tunnel more intimidating for opposition players. It is all a bit too nice atm.
(https://i.ibb.co/qgQV4Kw/s-l400.jpg) (https://ibb.co/dpYx3Fy)
Title: Re: Chris Heck - President of Business Operations
Post by: algy on January 14, 2024, 08:24:02 PM
(https://movies.mxdwn.com/wp-content/uploads/2013/12/raiders-of-the-lost-ark-indiana-jones-giant-rolling-boulder.jpg)
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on January 14, 2024, 08:26:53 PM
I dont want a behind the scenes bollocks.

Could they just make it so we could, you know, buy beers at half time. 

The two aren't mutually exclusive.
I mean - rather than selling behind the scenes footage - couldnt we just sort out stuff like that?
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on January 15, 2024, 07:22:58 AM
The format and content of that interview suggests it wasn’t in the sports section.  The Business or Money section right?

If so, it’s clear he is tying to get his name out there in those circles improving his chances of getting the sponsorship deals etc.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan For Life on January 15, 2024, 07:41:38 AM
The format and content of that interview suggests it wasn’t in the sports section.  The Business or Money section right?

If so, it’s clear he is tying to get his name out there in those circles improving his chances of getting the sponsorship deals etc.

Yes it was in the business section
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on January 15, 2024, 08:27:45 AM
I dont want a behind the scenes bollocks.

Could they just make it so we could, you know, buy beers at half time. 

The two aren't mutually exclusive.
I mean - rather than selling behind the scenes footage - couldnt we just sort out stuff like that?
But they're not related at all.  If it does bring in a few million quid, or help increase our fan base abroad is it really a problem?

I'm a big critic of our catering, although I have noticed service in the upper Holte does seem to have improved a bit over the last few games 
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on January 15, 2024, 09:03:15 AM
From a purely business perspective in the terms of turnover and profit, the article paints Villa as a small club, trying to become a big club, which is not too far off the mark.

Commercially we are way behind a lot of other clubs, and Heck has been brought in to change that.
https://www2.deloitte.com/uk/en/pages/sports-business-group/articles/deloitte-football-money-league.html
If Emery keeps us competing at the right end of the table and we become regulars in European competitions, Hecks job will be a lot easier.
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on January 15, 2024, 09:26:44 AM
I dont want a behind the scenes bollocks.

Could they just make it so we could, you know, buy beers at half time. 

The two aren't mutually exclusive.

Exactly. Sell the rights for a few million quid, and use the cash to put in better facilities. Or would people rather we sold players to fund it instead?
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on January 15, 2024, 09:55:25 AM
I’ve still always maintained a yearning for it to be renamed Cadbury Park.
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on January 15, 2024, 10:18:55 AM
I heard that Wispa a few years ago
Title: Re: Chris Heck - President of Business Operations
Post by: Towser on January 15, 2024, 10:21:19 AM
a little flakey if you ask me
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on January 15, 2024, 10:29:08 AM
I'm genuinely suprised that at the mention of a behind the scenes documentary during out most successful on-field season in decades, people are like "No thanks". I would LOVE to watch something like that.  Sure, filmed by us there is a high chance it's going to be mostly "propaganda" rather than warts and all coverage, but I find this sort of thing fascinating.  Who doesn't want to know more about what goes in behind the scenes at Emery's Villa?  Fuck it, if they added every hour-long team meeting as some sort of 'extra' I'd watch every single one!
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on January 15, 2024, 10:34:53 AM
As long as it doesn't include quizzes with Cash versus Watkins. I know footballers are meant to be thick but Christ, the pair of 'em took the biscuit on that recent Sky Sports (?) challenge thing.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on January 15, 2024, 10:35:44 AM
As long as it doesn't include quizzes with Cash versus Watkins. I know footballers are meant to be thick but Christ, the pair of 'em took the biscuit on that recent Sky Sports (?) challenge thing.

Seconds?
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on January 15, 2024, 11:26:04 AM
As long as it doesn't include quizzes with Cash versus Watkins. I know footballers are meant to be thick but Christ, the pair of 'em took the biscuit on that recent Sky Sports (?) challenge thing.

I imagine something akin to the Amazon "All or Nothing" series, rather than an extension of anything you see on social media.  Generally speaking, I've really enjoyed pretty much all of them. Even those about sports in which I have little interest.  They're basically work-based documentaries. The Dallas Cowboys one, from 2017 for example, was really good. I haven't watched the recent Newcastle one, however.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 15, 2024, 01:59:59 PM
As long as it doesn't include quizzes with Cash versus Watkins. I know footballers are meant to be thick but Christ, the pair of 'em took the biscuit on that recent Sky Sports (?) challenge thing.

I imagine something akin to the Amazon "All or Nothing" series, rather than an extension of anything you see on social media.  Generally speaking, I've really enjoyed pretty much all of them. Even those about sports in which I have little interest.  They're basically work-based documentaries. The Dallas Cowboys one, from 2017 for example, was really good. I haven't watched the recent Newcastle one, however.

I too, until recently, had watched all the All or Nothing NFL ones, despite finding american football utterly tedious, and agree, they are very good indeed
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on January 15, 2024, 02:52:54 PM
I've only seen the Sunderland Netflix one and a bit of the Leeds one. Liked them both. The Arsenal one put me off because of how cringey I expected Arteta to be behind closed doors. Sorry Mikel.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on January 15, 2024, 02:54:37 PM
Don't apologise, he's a prick.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on January 15, 2024, 03:31:38 PM
Don't apologise, he's a prick.

You seen him eating steak straight from Salt Bae's* fork?.. Fuck me.

*C&nt Bae.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on January 15, 2024, 03:47:58 PM
Don't apologise, he's a prick.

You seen him eating steak straight from Salt Bae's* fork?.. Fuck me.

*C&nt Bae.

****** meets ******

https://x.com/eurofootcom/status/1745894720641913139?s=20
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on January 15, 2024, 03:54:29 PM
Everything that’s wrong with the modern cult of celebrity in one small clip, I think I’ve just been a bit sick in my mouth. ******.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 15, 2024, 04:07:31 PM
Everything that’s wrong with the modern cult of celebrity in one small clip, I think I’ve just been a bit sick in my mouth. ******.

Indeed, fucking hell. You  know how everything Emery says and does makes you like him just a little bit more. Well the exact opposite is true for Arteta, who is now my least favourite ever manager by a huge margin.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on January 15, 2024, 04:09:54 PM
Good God, if that's not bringing the game into disrepute what is?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeS on January 15, 2024, 04:14:10 PM
Holy fuck. That is revolting
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on January 15, 2024, 04:17:53 PM
Hahaha, that is hilarious.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on January 15, 2024, 04:28:46 PM
I have got a sort of grudging respect for that cook for getting these cretins to pay those sort of prices for meat with airpit hair on it, and that he also gets them to eat gold.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on January 15, 2024, 04:41:21 PM
His restaurant idea is just a posh Berni Inn. (One for the kids there)
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on January 15, 2024, 04:44:06 PM
Sorry chaps. I forgot it’s nearly tea time back home. That is rather vomit inducing. And especially how that pretentious prick holds the hand of the wanker wearing sunglasses as he chews. Just grotesque.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on January 15, 2024, 04:46:56 PM
Can't stand anyone serving fucking about at my table, just give me my dinner and fuck off. What's that? Is everything to my liking? Yeah it was, until you interrupted you berk.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on January 15, 2024, 04:48:14 PM
Can't stand anyone serving fucking about at my table, just give me my dinner and fuck off. What's that? Is everything to my liking? Yeah it was, until you interrupted you berk.

Out here, I fucking hate when they ask “so how’s your first bite?” Like do fuck off and let me eat in peace.
Title: Re: Chris Heck - President of Business Operations
Post by: brontebilly on January 15, 2024, 04:49:04 PM
Everything that’s wrong with the modern cult of celebrity in one small clip, I think I’ve just been a bit sick in my mouth. ******.

Indeed, fucking hell. You  know how everything Emery says and does makes you like him just a little bit more. Well the exact opposite is true for Arteta, who is now my least favourite ever manager by a huge margin.

He did sell us Martinez!
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on January 15, 2024, 04:51:04 PM
Martinez escaped Arsenal and Arteta.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on January 15, 2024, 04:51:43 PM
Can't stand anyone serving fucking about at my table, just give me my dinner and fuck off. What's that? Is everything to my liking? Yeah it was, until you interrupted you berk.

Out here, I fucking hate when they ask “so how’s your first bite?” Like do fuck off and let me eat in peace.

Oh that would send me over the top.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 15, 2024, 04:54:51 PM
I have got a sort of grudging respect for that cook for getting these cretins to pay those sort of prices for meat with airpit hair on it, and that he also gets them to eat gold.

My mate who likes that sort of things got a table when he did a "pop up" in London, and he invited me along. The steak was alright I suppose, but no better than you'd pay a 10th of the price for in a Miller and Carter or somewhere like that. And if I wanted a sweaty Turkish bloke to slice a piece of meat for me I could go to our local kebab shop in Uppingham and pay a tenner instead of £200. It was something like a tenner for a small glass of diet coke.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on January 15, 2024, 04:57:28 PM
Fucker should be wearing a hairnet for a start.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on January 15, 2024, 05:39:41 PM
Can't stand anyone serving fucking about at my table, just give me my dinner and fuck off. What's that? Is everything to my liking? Yeah it was, until you interrupted you berk.

Strangely enough, i was looking for something and read this earlier by the queens son (?) who disagrees with you.

https://www.countrylife.co.uk/food-drink/ill-have-a-side-of-drama-please-time-for-a-tableside-cooking-renaissance-262801
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on January 15, 2024, 05:56:00 PM
No further questions your honour.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on January 15, 2024, 06:08:10 PM
His restaurant idea is just a posh Berni Inn. (One for the kids there)

"You have three restaurants. Berni Inn has thousands. Jealous?"
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on January 15, 2024, 06:10:29 PM
I have got a sort of grudging respect for that cook for getting these cretins to pay those sort of prices for meat with airpit hair on it, and that he also gets them to eat gold.

And if I wanted a sweaty Turkish bloke to slice a piece of meat for me

I'm aware of a sauna in East London called Chariots. My understanding is that all your needs will be met there. PM me.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on January 15, 2024, 07:28:10 PM
Reading that Heck article, the biggest conclusion I can come to is that William Turvill is a twat.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on January 15, 2024, 07:33:46 PM
I dont want a behind the scenes bollocks.

Could they just make it so we could, you know, buy beers at half time. 
I’m not interested in buying a pint. I go to watch the football and would love to see what goes on behind the scenes.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on January 15, 2024, 07:35:41 PM
Maybe they'll show the staff training pint-pulling module. That'll be fun.
Title: Re: Chris Heck - President of Business Operations
Post by: itbrvilla on January 23, 2024, 10:10:10 PM
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 23, 2024, 10:52:13 PM


What a load of shite this bloke talks. Heck hasn't just been "listening and watching" at all. He cancelled the new crest almost as soon as he set foot through the door.
Title: Re: Chris Heck - President of Business Operations
Post by: Axl Rose on January 23, 2024, 11:17:34 PM


What a load of shite this bloke talks. Heck hasn't just been "listening and watching" at all. He cancelled the new crest almost as soon as he set foot through the door.

Agreed, mate.

I can't stand his tedious shite.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on January 23, 2024, 11:26:03 PM
I'm not a fan either but the early points in that video make sense to me, I think the amount of flak Heck has had so far is over the top and that's clearly the starting point for the video.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 23, 2024, 11:27:08 PM


What a load of shite this bloke talks. Heck hasn't just been "listening and watching" at all. He cancelled the new crest almost as soon as he set foot through the door.

Agreed, mate.

I can't stand his tedious shite.

He is good when he's talking about on-pitch stuff, I like his content, but anything off-the-pitch and he tends to sound considerably less credible.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on January 23, 2024, 11:46:57 PM
I can't take his level of excitement. How old would Seattle Villan be now? Nah, couldn't be..
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on January 24, 2024, 06:34:43 AM
So there are 10 of us on here that dont like what Heck is doing - as long as he has the backing of the owners, he is going nowhere.

I am sure that every decision he is making, the owners are in full agreement with.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on January 24, 2024, 06:47:23 AM
So there are 10 of us on here that dont like what Heck is doing - as long as he has the backing of the owners, he is going nowhere.

I am sure that every decision he is making, the owners are in full agreement with.
I don’t think anyone believes Heck is going anywhere soon.
It will depend on how successful the owners perceive him to be.
However, he has not made a good start from a PR  /communications perspective.
They “let them eat cake strategy “ has not  been shown to provide long term success.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on January 24, 2024, 08:41:21 AM
Heck's only going to be judged on improving our commercial revenue. That will have already gone up, plus there's the Adidas deal next year and whatever else they're looking to do to get the cash in.

His next big challenge is going to be replacing BK8 with something more 'on-brand' and sexy. I wouldn't be surprised if that deal is cut early if we get in the Champions League, especially as CL may be less attractive to them as the logo won't be worn in some countries anyway.

If he goes and gets a main sponsor that brings in big bucks and is a more respectable and attractive brand partner, he'll have done a big part of his job.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on January 24, 2024, 09:49:35 AM
Heck's only going to be judged on improving our commercial revenue. That will have already gone up, plus there's the Adidas deal next year and whatever else they're looking to do to get the cash in.

His next big challenge is going to be replacing BK8 with something more 'on-brand' and sexy. I wouldn't be surprised if that deal is cut early if we get in the Champions League, especially as CL may be less attractive to them as the logo won't be worn in some countries anyway.

If he goes and gets a main sponsor that brings in big bucks and is a more respectable and attractive brand partner, he'll have done a big part of his job.
I agree with all of that. But he has in a very short time pissed off a lot of people, the fact that Canadian bloke makes a video about it proves the point.
They were all schoolboy mistakes because the messaging was so poorly executed, and pissing off lots of supporters within such a short time period brings its own pressure.
Heck and his Canadian fanboy don’t even understand because culturally they don’t get it.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 24, 2024, 09:57:59 AM
That podcast is terrible. A few weeks ago when the new badge appeared, he said he'd donate £100 to Acorns if it was really, and then listed all the stuff that was shit about it. Clearly not understanding that a club isn't going to apply for a trademark on something it has no plans on using. Now he's trying to defend Heck's atrocious new effort.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on January 24, 2024, 10:01:05 AM
That podcast is terrible. A few weeks ago when the new badge appeared, he said he'd donate £100 to Acorns if it was really, and then listed all the stuff that was shit about it. Clearly not understanding that a club isn't going to apply for a trademark on something it has no plans on using. Now he's trying to defend Heck's atrocious new effort.
I could tell a story about a recent event that highlights the cultural difference across the Atlantic but it would probably bore everyone, so I won’t.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on January 24, 2024, 10:03:20 AM
Thank you.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 24, 2024, 10:03:40 AM
It doesn't usually stop you, so go on! ;)
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on January 24, 2024, 11:11:40 AM
That podcast is terrible. A few weeks ago when the new badge appeared, he said he'd donate £100 to Acorns if it was really, and then listed all the stuff that was shit about it. Clearly not understanding that a club isn't going to apply for a trademark on something it has no plans on using. Now he's trying to defend Heck's atrocious new effort.

And I don't get the argument that we are not allowed to criticise Heck because he hasn't been here long enough.

Utter bollocks.

If he is doing things that I don't think are to the positive of the club, then if that starts on day one, then criticism is warranted from day one.

And the same goes for praise.

The fact that he has mostly done things that warrant criticism is on him & not the fans / customers criticising him.

As for not being allowed to criticise him without criticising the owners, yes, the owners make final decision.

However, they are also delegating a large role & responsibility to Heck. If its all down to the owners, & them alone, then what the fuck is Heck doing here?

Having said that, yes, the owners warrant some criticism for not being brave enough to tell him "no".

And I will add, just because there are some majorly positive things happening at the club at the moment, doesn't mean that the owners / manager / board members, etc, cant be criticised.

If their actions warrant criticism, then so be it. Same with praise.

Not everything has to be all doom & gloom & not everything has to be all candy-floss grass & lollipop trees.

The truth is often found in the grey areas.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on January 24, 2024, 11:16:13 AM
Well said Pablo.

Heck has made two major decisions in a short time, neither making a whole lot of sense, neither particularly popular and both a major distraction to the club at an important moment.

And both communicated really badly.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on January 24, 2024, 11:30:24 AM
I was just wondering if he pronounced the H in his last name or whether it was like 'herb'.

That led me to wonder who would win in a fight between him and Big Eck.

Then I realised I need to do some fucking work.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on January 24, 2024, 11:31:44 AM
Big Eck is Glaswegian. Case closed.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on January 24, 2024, 11:53:56 AM
My money would definitely be on him too!
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on January 24, 2024, 12:30:20 PM
Is that Holy Trinity bloke our own BCVillain?
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on January 24, 2024, 01:25:17 PM
Is that Holy Trinity bloke our own BCVillain?

As in British Columbia...interesting
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on January 24, 2024, 01:27:24 PM
Is that Holy Trinity bloke our own BCVillain?

As in British Columbia...interesting

I always assumed BCVillain is a yam-yam.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on January 24, 2024, 01:28:45 PM
I just thought he was really old.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on January 24, 2024, 01:32:17 PM
As opposed to AD Villain.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on January 24, 2024, 08:03:01 PM
Heck has announced the members of our 2024/25 Honorary Anniversary Board.

• Mervyn King, Lord King of Lothbury
• Ian Taylor
• Brian Little
• Dennis Mortimer
• Thomas Hitzlsperger
• Katherine Merry
• Marisa Ewers
• Guy Rippon
• Guri Nandra
• Aaron Jones
• Rob Bishop
• Pam Bridgewater
• David Bridgewater
Title: Re: Chris Heck - President of Business Operations
Post by: john e on January 24, 2024, 08:05:35 PM
Heck has announced the members of our 2024/25 Honorary Anniversary Board.

• Mervyn King, Lord King of Lothbury
• Ian Taylor
• Brian Little
• Dennis Mortimer
• Thomas Hitzlsperger
• Katherine Merry
• Marisa Ewers
• Guy Rippon
• Guri Nandra
• Aaron Jones
• Rob Bishop
• Pam Bridgewater
• David Bridgewater


Where’s Dave ?
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on January 24, 2024, 08:13:21 PM
Heck has announced the members of our 2024/25 Honorary Anniversary Board.

• Mervyn King, Lord King of Lothbury
• Ian Taylor
• Brian Little
• Dennis Mortimer
• Thomas Hitzlsperger
• Katherine Merry
• Marisa Ewers
• Guy Rippon
• Guri Nandra
• Aaron Jones
• Rob Bishop
• Pam Bridgewater
• David Bridgewater
* Ian Robathan
* Jonathan Fear
* Nigel Callaghan

Blimey some corkers there.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on January 24, 2024, 08:13:45 PM
Hitz lives!
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 24, 2024, 08:16:51 PM
Heck has announced the members of our 2024/25 Honorary Anniversary Board.

• Mervyn King, Lord King of Lothbury
• Ian Taylor
• Brian Little
• Dennis Mortimer
• Thomas Hitzlsperger
• Katherine Merry
• Marisa Ewers
• Guy Rippon
• Guri Nandra
• Aaron Jones
• Rob Bishop
• Pam Bridgewater
• David Bridgewater

You really can never have too many Bridgewaters. Clearly.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 24, 2024, 08:20:36 PM
Heck has announced the members of our 2024/25 Honorary Anniversary Board.

• Mervyn King, Lord King of Lothbury
• Ian Taylor
• Brian Little
• Dennis Mortimer
• Thomas Hitzlsperger
• Katherine Merry
• Marisa Ewers
• Guy Rippon
• Guri Nandra
• Aaron Jones
• Rob Bishop
• Pam Bridgewater
• David Bridgewater

Thought there be more of a Class of 82 contingent. Other than Rob Bishop who is the fan who writes books I think, I haven't heard of anybody after Hitz in the list. Who are they all?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 24, 2024, 08:25:51 PM
Heck has announced the members of our 2024/25 Honorary Anniversary Board.

• Mervyn King, Lord King of Lothbury
• Ian Taylor
• Brian Little
• Dennis Mortimer
• Thomas Hitzlsperger
• Katherine Merry
• Marisa Ewers
• Guy Rippon
• Guri Nandra
• Aaron Jones
• Rob Bishop
• Pam Bridgewater
• David Bridgewater

Thought there be more of a Class of 82 contingent. Other than Rob Bishop who is the fan who writes books I think, I haven't heard of anybody after Hitz in the list. Who are they all?

Rob Bishop was a local sports journalist for years.

Never heard of Katherine Merry?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on January 24, 2024, 08:27:54 PM
Merry was alright at the 400m.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on January 24, 2024, 08:29:15 PM
Yeh Merry was a super former athlete and a big Villa fan.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 24, 2024, 08:29:53 PM
I wonder what that board will actually do.

Sit in a room whilst Heck presents what they're going to decide, probably.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on January 24, 2024, 08:33:11 PM
From a few years ago

Quote
Another is Dave Bridgewater, popularly known as “Bridge”, who is believed to be the only person to have attended all 89 of Villa’s UEFA ties.

At the time of the Besiktas tie, Bridge and his wife Pam were both employed in Villa’s Development Association office, and were allowed to take a couple of hours off to watch the game.

“It was a weird experience, very eerie,” recalls Pam, who still works for the club. “We sat in the directors’ box – but only because we weren’t allowed to sit anywhere else in the ground.

“Quite a lot of guests of the Beskitas directors were also there, so we managed to create a bit of atmosphere in that area!
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on January 24, 2024, 08:35:05 PM
Yeh Merry was a super former athlete and a big Villa fan.

I'm guessing Risso doesn't listen to 'Fighting Talk'. :)
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on January 24, 2024, 08:35:36 PM
I wonder what that board will actually do.

Sit in a room whilst Heck presents via Team or Zoom what they're going to decide, probably.

FTFY
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on January 24, 2024, 08:36:02 PM
Marissa Ewers is a former player and Guri Nandra is a Punjabi Villan.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 24, 2024, 08:36:55 PM
Yeh Merry was a super former athlete and a big Villa fan.

I'm guessing Risso doesn't listen to 'Fighting Talk'. :)

I'd honestly rather listen to Jazz FM.
Title: Re: Chris Heck - President of Business Operations
Post by: BC54 VFC on January 24, 2024, 08:40:45 PM
The fact that Heck has used the word 'of' immediately after 'comprising' in his second paragraph is really annoying me. Bad English will be having palpitations if he's seen that email!

Good to see Pam and Dave Bridgewater involved. I've known them since they used to sit in the front row of away coach 1 in the mid-70s. Very pleasant, down to earth, people and they'll certainly be able to represent 'ordinary' fans. 
Title: Re: Chris Heck - President of Business Operations
Post by: BC54 VFC on January 24, 2024, 08:45:08 PM
Is that Holy Trinity bloke our own BCVillain?

As in British Columbia...interesting

I always assumed BCVillain is a yam-yam.
Bishop's Castle? (S. Shropshire).
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on January 24, 2024, 08:48:00 PM
I'm guessing Risso doesn't listen to 'Fighting Talk'. :)

I'd honestly rather listen to Jazz FM.

Sounds like a suitable topic for Defend the Indefensible.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 24, 2024, 08:48:55 PM
I just remembered Buzz FM.
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on January 24, 2024, 09:00:59 PM

Let's cut the crap about Chris Heck and his role and accept the brutal truth.

Heck's here to put more bums on more seats and get them to spend more money, whilst at the same time bringing in as much as possible from reputable commercial sources.

Football's always been about money. William McGregor set up the Football League to provide clubs with "a fixity of fuxtures". Hitherto games were played as and when and he wanted to regularise and increase the income flow.

To Heck, history, tradition and heritage count for fuck all unless they can be monetised.

Painful for some to accept, but we're not going to become a top club without the appropriate financial muscle and that won't happen if we stick what we've done up until now.

Don't forget, he's been head hunted by Wes and Naseef and must, therefore have their support and they've already put over half a billion into the club - no wonder they're looking to bring in money from other sources.

For the future of Villa, it's crucial that Heck succeeds - there will be missteps for sure, but let's give the bloke a chance.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on January 24, 2024, 09:21:27 PM
We know he is here to put bums on seats and make more money. That's why some of us are confused as to why he cancelled our plans for more seats, more business/revenue raising potential and has mucked around so much with our brand we have two if not three different badges (or logos if we want to go all out corporate).

Not really logical with his brief now is it?
Title: Re: Chris Heck - President of Business Operations
Post by: Steve67 on January 24, 2024, 09:46:48 PM
There is a logic to what he said though.  Put a few thousand on the current gate, rather than lose around 7 thousand whilst the ground is being addressed.  Ok, so it's very 'live for today' but I can get why he's making hay whilst the sun shines.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on January 24, 2024, 09:53:07 PM
There is a logic to what he said though.  Put a few thousand on the current gate, rather than lose around 7 thousand whilst the ground is being addressed.  Ok, so it's very 'live for today' but I can get why he's making hay whilst the sun shines.

There was a conversation on here semi-recently about average indie bands. I can't say I care for much of their output, but Catatonia had a great lyric in one of their songs that went, "make hay not war". I'm all for it.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 24, 2024, 09:55:43 PM
There is a logic to what he said though.  Put a few thousand on the current gate, rather than lose around 7 thousand whilst the ground is being addressed.  Ok, so it's very 'live for today' but I can get why he's making hay whilst the sun shines.

He hasn't said the ground is being addressed though. He's just cancelled the expansion.
Title: Re: Chris Heck - President of Business Operations
Post by: Steve67 on January 24, 2024, 10:00:23 PM
I get that Risso, what he’s failed to tell us is what is the actual longer term plan is. But he’s still going to make us a bit more money with the extra seats. Strange not giving us the whole story.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on January 24, 2024, 10:06:56 PM
What extra seats though? Where are they going to go, and why's there no planning permission in?
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on January 24, 2024, 10:20:16 PM
Heck has communicated with us in a way that suggests he assumes we are thick and has no respect for us.

I might, at a push, agree with you on getting an extra 2-3k seats in, and then reassessing, if I had an idea where they would go and I saw planning permission. But the North is just increasingly a relic of a different era that needs replacing asap

But as of now, like the decision on the round badge, it just looks to me like he wants to rip up what his predecessor did so he can look all decisive, promise a few unicorns, tick a few boxes and move on to his next job.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on January 24, 2024, 10:42:32 PM
The more I have thought about this then next season with centenary celebrations and potential CL football against a backdrop of a building site at one end of the ground makes no sense to me.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 24, 2024, 10:57:09 PM
The more I have thought about this then next season with centenary celebrations and potential CL football against a backdrop of a building site at one end of the ground makes no sense to me.

That's totally fine and understandable.

But he hasn't said what we're going to do instead, other than some flannel about 2 or 3,000 extra seats shoe-horned in, which doesn't stand up to the slightest bit of scrutiny.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on January 24, 2024, 11:01:10 PM
The more I have thought about this then next season with centenary celebrations and potential CL football against a backdrop of a building site at one end of the ground makes no sense to me.

The Holte was a building site for the Inter-Milan game, it was about half built. The Trinity side was a building site for half the 2000-01 season, the Luc Nillis stunner against Chelsea!

I don't see any of that as an argument for delaying/ceasing. it just goes to show we should have done it years ago so it would be ready for when we got back to the upper echelons. In fact, having the new stand rising up majestically as we progress through our 150th season would be a signal that we are here to stay and are, once again, at the vanguard within the game and with an evolving Villa Park fit for the future.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on January 24, 2024, 11:18:38 PM
We had no choice with The Holte though.

And in 00/01 it wasn't hard to get into VP, even after the Trinty was done the attendances were often 10-12k below capacity.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on January 24, 2024, 11:21:19 PM
Not this argument, again.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on January 24, 2024, 11:34:33 PM
Not this argument, again.

The club's home is a big deal, no?
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on January 24, 2024, 11:45:39 PM
Not this argument, again.

The club's home is a big deal, no?

It’s a huge deal. But this has been done to death based on what we know. The plans haven’t been cancelled. I am sure the owners, who Heck works for want to expand the ground. But they have paused those plans for the time being as they consider all the options. It’s unfortunate and disappointing but it might turn out for the best when you consider everything else that needs to be considered at Villa Park and the surrounding area. It’s just that we had this conversation for ages when it was initially announced.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on January 25, 2024, 01:44:12 AM

Let's cut the crap about Chris Heck and his role and accept the brutal truth.

Heck's here to put more bums on more seats and get them to spend more money, whilst at the same time bringing in as much as possible from reputable commercial sources.

Football's always been about money. William McGregor set up the Football League to provide clubs with "a fixity of fuxtures". Hitherto games were played as and when and he wanted to regularise and increase the income flow.

To Heck, history, tradition and heritage count for fuck all unless they can be monetised.

Painful for some to accept, but we're not going to become a top club without the appropriate financial muscle and that won't happen if we stick what we've done up until now.

Don't forget, he's been head hunted by Wes and Naseef and must, therefore have their support and they've already put over half a billion into the club - no wonder they're looking to bring in money from other sources.

For the future of Villa, it's crucial that Heck succeeds - there will be missteps for sure, but let's give the bloke a chance.

Does anybody feel patronised when people think they’re explaining things that everybody already understands?
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on January 25, 2024, 03:31:26 AM

Let's cut the crap about Chris Heck and his role and accept the brutal truth.

Heck's here to put more bums on more seats and get them to spend more money, whilst at the same time bringing in as much as possible from reputable commercial sources.

Football's always been about money. William McGregor set up the Football League to provide clubs with "a fixity of fuxtures". Hitherto games were played as and when and he wanted to regularise and increase the income flow.

To Heck, history, tradition and heritage count for fuck all unless they can be monetised.

Painful for some to accept, but we're not going to become a top club without the appropriate financial muscle and that won't happen if we stick what we've done up until now.

Don't forget, he's been head hunted by Wes and Naseef and must, therefore have their support and they've already put over half a billion into the club - no wonder they're looking to bring in money from other sources.

For the future of Villa, it's crucial that Heck succeeds - there will be missteps for sure, but let's give the bloke a chance.

Does anybody feel patronised when people think they’re explaining things that everybody already understands?
Missteps ffs.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on January 25, 2024, 07:45:14 AM
As much as I enjoyed Hitz’s goals for us, did he even get to 100 appearances?
Title: Re: Chris Heck - President of Business Operations
Post by: FatSam on January 25, 2024, 08:00:30 AM
As much as I enjoyed Hitz’s goals for us, did he even get to 100 appearances?
No, but he was with us from youth level, and went on to win a league title, international caps, and become a football administrator, so I imagine he brings more to the conversation than Gabby for example.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on January 25, 2024, 08:03:52 AM
As much as I enjoyed Hitz’s goals for us, did he even get to 100 appearances?

114 appearances. It's a shame we couldn't keep him longer.

In this day and age, having gay people represented is a positive when celebrating and promoting the club.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on January 25, 2024, 08:16:32 AM
As much as I enjoyed Hitz’s goals for us, did he even get to 100 appearances?

114 appearances. It's a shame we couldn't keep him longer.

In this day and age, having gay people represented is a positive when celebrating and promoting the club.

Quite right.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 25, 2024, 08:53:38 AM
Hitz also single handedly invented the Germano-Brummie accent.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on January 25, 2024, 08:54:38 AM
Hitz also single handedly invented the Germano-Brummie accent.

Gummie? or Deummie?  ;D
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 25, 2024, 09:01:23 AM
Not this argument, again.

The club's home is a big deal, no?

It’s a huge deal. But this has been done to death based on what we know. The plans haven’t been cancelled. I am sure the owners, who Heck works for want to expand the ground. But they have paused those plans for the time being as they consider all the options. It’s unfortunate and disappointing but it might turn out for the best when you consider everything else that needs to be considered at Villa Park and the surrounding area. It’s just that we had this conversation for ages when it was initially announced.

People at the FAB meeting specifically mentioned that the way he discussed the north stand left no doubt about it - cancelled not paused, even if he may not have used the word.

All he has to do is start talking about things we ARE going to do rather than just stuff we are not, or it sounds small time

Then stop trying to pull the wool over the eyes of people who have significantly more experience of people who run football clubs. For example, the absolute illusion that anyone at all contributed to the new new badge design other than him and his peers. Or the idea that the old new badge was being ‘reevaluated’ rather than scrapped, or that it was a one season badge to celebrate Rotterdam.

These are all things which are palpably not true, just utter nonsense. I am sure he is good at his job but he needs to stop treating us like morons who will believe anything he says.

I very much suspect that there are two more recent utterances which are also rubbish - somehow adding another 3,000 seats and the no consideration whatsoever of moving or rebuilding.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on January 25, 2024, 09:04:31 AM
The more I have thought about this then next season with centenary celebrations and potential CL football against a backdrop of a building site at one end of the ground makes no sense to me.
It makes perfect sense to me.  It's a statement, we're not standing still this is the start of the next 150 years.  We're building one of the best stand-alone stands in the country.

For me, the only acceptable reason for putting off the build is that we've decided it's not big and ambitious enough.  Not that it's too much too fast.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 25, 2024, 09:05:00 AM
As much as I enjoyed Hitz’s goals for us, did he even get to 100 appearances?

114 appearances. It's a shame we couldn't keep him longer.

In this day and age, having gay people represented is a positive when celebrating and promoting the club.

Quite right.

It’s also important that there is some input from an international perspective rather then just people who live in places on the number 11 route.

We can’t just have local people agreeing that Heck is right and pretend to be a global club.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on January 25, 2024, 09:23:59 AM
The more I have thought about this then next season with centenary celebrations and potential CL football against a backdrop of a building site at one end of the ground makes no sense to me.
It makes perfect sense to me.  It's a statement, we're not standing still this is the start of the next 150 years.  We're building one of the best stand-alone stands in the country.

For me, the only acceptable reason for putting off the build is that we've decided it's not big and ambitious enough.  Not that it's too much too fast.
Yeah, willing to give Heck more time personally (and I know NSWE hang on to my every utterance on the matter). Stop the badge change, don't build the new North Stand - fine. But I'd hope there would be some better alternative to both of those in the next year or so. Because both are still problems - we still need a bigger stadium, and the Lerner badge is still shit.

Just hope over the next 12-18 months there's a clear vision as to where we're going cos at the moment it feels like we've got the business version of Gerrard.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 25, 2024, 09:29:05 AM
Yes! The Gerrard thing. I get that.

It’s the sort of putting the dampers on things vibes.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 15, 2024, 11:50:15 AM
Oh dear…. Might not be true…

https://twitter.com/avfcstaff/status/1757817987132690662?s=46&t=yx2YnlcR5gNKfa4FgGjd7A
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 15, 2024, 12:05:15 PM
Oh dear…. Might not be true…

https://twitter.com/avfcstaff/status/1757817987132690662?s=46&t=yx2YnlcR5gNKfa4FgGjd7A

Based on the excellent communication skills he's employed thus far, I can't believe this is true of the fantastic Mr Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on February 15, 2024, 12:06:45 PM
Oh dear…. Might not be true…

https://twitter.com/avfcstaff/status/1757817987132690662?s=46&t=yx2YnlcR5gNKfa4FgGjd7A

Based on the excellent communication skills he's employed thus far, I can't believe this is true of the fantastic Mr Heck.

That does not make good reading at all and resonates with the statement made after he left the club in New York.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on February 15, 2024, 12:10:15 PM
The Gerrard period taught me a big lesson.

The everyday fan actually is usually bang on about things. The person on the terrace can see when it isn't working out. For months with Gerrard I tried to convince myself it might work and ignored the growing consensus here and elsewhere. I also ignored my gut.

With Heck it has felt wrong from the minute the round badge was jettisoned and then the bizarre 'pause' of the new stand (among other things).

I don't know who issues this document but it reads like quite a credible one to me. How much harm is being done every single week?
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 15, 2024, 12:10:21 PM
Inept and now an alleged wrong ‘un. Winning combination.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 15, 2024, 12:12:11 PM
Whether it is true or not having worked for American-led companies some of that sounds familiar.

Staff being sacked on the spot with no real justification other than the CEO mood, circumnavigating employment law, speaking inappropriately of other staff in front of people...
Title: Re: Chris Heck - President of Business Operations
Post by: frank black on February 15, 2024, 12:12:25 PM
He’ll be gone soon, if this behavior is true
Title: Re: Chris Heck - President of Business Operations
Post by: BC Villain on February 15, 2024, 12:14:21 PM
Tom Fox mk 2
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on February 15, 2024, 12:17:03 PM
There's something about that letter that's just too perfect, if that's the right word to use. It came from an anonymous XformerlyknownasTwitter source with a handful of followers.   
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 15, 2024, 12:20:44 PM
I'm a natural sceptic, so I'm not sure if it is true or not. The Twitter account has only recently been set up - which would be the thing to do if you have a grievance, but it could just as easily be a total wind-up.

That said if all of it turned out to be true is would hardly be a surprise.

Title: Re: Chris Heck - President of Business Operations
Post by: Ads on February 15, 2024, 12:27:48 PM
I look forward to two days of arguing over something to confirm a prejudice one way or the other without ever being able to confirm the bona fides of the source material. This is now the zeitgeist and ACL chatter is passé. Yaaaaaaay Internet!
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 15, 2024, 12:29:21 PM
There's something about that letter that's just too perfect, if that's the right word to use. It came from an anonymous XformerlyknownasTwitter source with a handful of followers.   

I'd imagine that account was created solely to release the document.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 15, 2024, 12:30:02 PM
I look forward to two days of arguing over something to confirm a prejudice one way or the other without ever being able to confirm the bona fides of the source material. This is now the zeitgeist and ACL chatter is passé. Yaaaaaaay Internet!

No you don't, you corporate shill.
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on February 15, 2024, 12:30:34 PM
It's bullshit. Until proven otherwise.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 15, 2024, 12:32:18 PM
I think someone needs to have a word with Chris about UK employment law, looking at that.

I used to work for a company that was taken over by a US listed company halfway through my time there. The difference in day to day culture with it becoming firstly, an American company, and secondly, a listed American company was massive.

I mean that in general, day to day operations sense, not that all of a sudden they started sacking everyone or anything like that, but there was a period of significant misunderstanding usually around what you can and can not do in the UK versus the US.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on February 15, 2024, 12:33:29 PM
i am sure that our owners would not stand for this type of behaviour from any one of their employees.

IF TRUE - then Mr. Heck will be gone from the club, if it is not true, whoever posted this on the internet will need very deep pockets, with the potential damage to the club and Mr Heck's reputation.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on February 15, 2024, 12:35:16 PM
Bloody hell.

Notwithstanding my misgivings on the badge and stand development, I thought we had someone well qualified to really drive our commercial success, which is vital to succeed in the PL.  Reading this it seems he's an absolute prick and we'll probably be looking for a replacement soon.  It's always seems to be 2 steps forward 1 back with Villa at the moment.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 15, 2024, 12:35:24 PM
i am sure that our owners would not stand for this type of behaviour from any one of their employees.

IF TRUE - then Mr. Heck will be gone from the club, if it is not true, whoever posted this on the internet will need very deep pockets, with the potential damage to the club and Mr Heck's reputation.

One of our owners thinks Abu Dhabi has a perfect system of governance so I wouldn't hold your breath.

Edit: and the other one is an American billionaire. Breathe.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on February 15, 2024, 12:36:37 PM
Yeah, we don't know if it is genuine and we don't know why it was released

What we do know is that it has been released and if it is genuine those who released it would have good reason to protect their identity.

Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 15, 2024, 12:36:41 PM
It could be worse, at least he hasn't done his ACL.

Joking apart, it would be so 'Villa' to get the football part of the business in brilliant shape, to have a world class manager running the team, a fucking transfer market assassin like Monchi doing his stuff, and for the club to be in the very upper reaches of the table only to then have the 'business' side of it turn into a great big barrel of bin juice.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 15, 2024, 12:37:43 PM
i am sure that our owners would not stand for this type of behaviour from any one of their employees.

IF TRUE - then Mr. Heck will be gone from the club, if it is not true, whoever posted this on the internet will need very deep pockets, with the potential damage to the club and Mr Heck's reputation.

One of our owners thinks Abu Dhabi has a perfect system of governance so I wouldn't hold your breath.

Edit: and the other one is an American billionaire. Breathe.

Who made most of his fortune from sub-prime mortgages.

Not dissing Wes here, I still like him.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on February 15, 2024, 12:38:28 PM
It could be worse, at least he hasn't done his ACL.

Joking apart, it would be so 'Villa' to get the football part of the business in brilliant shape, to have a world class manager running the team, a fucking transfer market assassin like Monchi doing his stuff, and for the club to be in the very upper reaches of the table only to then have the 'business' side of it turn into a great big barrel of bin juice.

To be honest, without seeing this letter this was my assessment of how things have been since last summer. Based on the badge, ticketing, paused redevelopment and communications
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 15, 2024, 12:39:05 PM
i am sure that our owners would not stand for this type of behaviour from any one of their employees.

IF TRUE - then Mr. Heck will be gone from the club, if it is not true, whoever posted this on the internet will need very deep pockets, with the potential damage to the club and Mr Heck's reputation.

One of our owners thinks Abu Dhabi has a perfect system of governance so I wouldn't hold your breath.

Edit: and the other one is an American billionaire. Breathe.

Who made most of his fortune from sub-prime mortgages.

Not dissing Wes here, I still like him.

I'm dissing him, and I don't (based mainly on that light grey/blue-checked suit he wore when they bought us).
Title: Re: Chris Heck - President of Business Operations
Post by: Nelly on February 15, 2024, 12:39:34 PM
It makes for very troubling reading if only a bit of that letter is true.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 15, 2024, 12:40:48 PM
i am sure that our owners would not stand for this type of behaviour from any one of their employees.

IF TRUE - then Mr. Heck will be gone from the club, if it is not true, whoever posted this on the internet will need very deep pockets, with the potential damage to the club and Mr Heck's reputation.

One of our owners thinks Abu Dhabi has a perfect system of governance so I wouldn't hold your breath.

Edit: and the other one is an American billionaire. Breathe.

Who made most of his fortune from sub-prime mortgages.

Not dissing Wes here, I still like him.

I'm dissing him, and I don't (based mainly on that light grey/blue-checked suit he wore when they bought us).

I have mild objections to his hair style.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on February 15, 2024, 12:40:54 PM
the person who sits by me is a senior manager at Villa in the Finance department - (when I have asked them about working at Villa) they seem to like Chris
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 15, 2024, 12:43:08 PM
the person who sits by me is a senior manager at Villa in the Finance department - (when I have asked them about working at Villa) they seem to like Chris

Did he twitch and look over his shoulder as he said it?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 15, 2024, 12:51:25 PM
all looks a bit suspect to me , whacking it onto social media adds to the lack of credibility
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on February 15, 2024, 12:58:08 PM
I don't know if that's real or not and won't make an attempt to guess but if I wanted to create something to make Heck look bad I'd include most of the stuff that's in there because it feeds perfectly into the facts that he's american, he's done things fans don't like and there were stories of him upsetting people at New York Red Bulls(or whatever they're called). I think Dave W sees the same thing with his "too perfect" comment as well, it's painting him as the worst possible charicature of an american going to a UK business.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 15, 2024, 01:08:20 PM
I don't know if that's real or not and won't make an attempt to guess but if I wanted to create something to make Heck look bad I'd include most of the stuff that's in there because it feeds perfectly into the facts that he's american, he's done things fans don't like and there were stories of him upsetting people at New York Red Bulls(or whatever they're called). I think Dave W sees the same thing with his "too perfect" comment as well, it's painting him as the worst possible charicature of an american going to a UK business.

That last point is true, but he's kind of on public record as being a caricature of the worst kind of American going into a UK business, which makes it easy to believe (whilst I acknowledge it might be total bollocks).
Title: Re: Chris Heck - President of Business Operations
Post by: Simon Page on February 15, 2024, 01:12:59 PM
Has the FAB (or any of its members) received this?
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on February 15, 2024, 01:13:43 PM
I don't know if that's real or not and won't make an attempt to guess but if I wanted to create something to make Heck look bad I'd include most of the stuff that's in there because it feeds perfectly into the facts that he's american, he's done things fans don't like and there were stories of him upsetting people at New York Red Bulls(or whatever they're called). I think Dave W sees the same thing with his "too perfect" comment as well, it's painting him as the worst possible caricature of an american going to a UK business.

That's a fair point. It's all a bit broad brush. 
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on February 15, 2024, 01:19:23 PM
I'd normally put this down to bullshit, but I've had my doubts about this guy since the start. Staff fearing retaliation aren't exactly going to be singing what's going on from the rooftops are they?

I kind of hope it's true and we can get that 'cocksucker' out of our club. Absolutely nothing of any worth has come from his appointment (*I feel the Adidas deal would have happened regardless).
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 15, 2024, 01:24:10 PM
all looks a bit suspect to me , whacking it onto social media adds to the lack of credibility

If they wanted to get this letter out to as many people as quickly, whilst remaining anonymous, what else would they have done?

Not making any inference here that it's true or untrue, but I'd be interested to know how they could have achieved the above quicker and as effectively.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 15, 2024, 01:26:56 PM
I don't know anyone at Villa any more so can't ask if any of it can be corroborated. There must be a couple of people on here with some decent contacts still?
Title: Re: Chris Heck - President of Business Operations
Post by: Richard E on February 15, 2024, 01:28:59 PM
They need a decent employment lawyer. If I come across any I’ll let you know.
Title: Re: Chris Heck - President of Business Operations
Post by: Richard E on February 15, 2024, 01:37:16 PM
I think someone needs to have a word with Chris about UK employment law, looking at that.

I used to work for a company that was taken over by a US listed company halfway through my time there. The difference in day to day culture with it becoming firstly, an American company, and secondly, a listed American company was massive.

I mean that in general, day to day operations sense, not that all of a sudden they started sacking everyone or anything like that, but there was a period of significant misunderstanding usually around what you can and can not do in the UK versus the US.

There’s been a case recently where a US company thought it could import its redundancy procedure (or lack thereof) wholesale into this country and the Employment Appeal
Tribunal was of course having none of it.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 15, 2024, 01:45:14 PM
There's a lot that could easily be made up and assumed.

But there does seem to be a hint of specificity regarding a recent contract award.

At any rate, I'd expect that if they are breaching employment law then we will be hearing about it sooner rather than later.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 15, 2024, 01:47:47 PM
all looks a bit suspect to me , whacking it onto social media adds to the lack of credibility

If they wanted to get this letter out to as many people as quickly, whilst remaining anonymous, what else would they have done?

Not making any inference here that it's true or untrue, but I'd be interested to know how they could have achieved the above quicker and as effectively.
i'm not sure it's the right way to go about lodging very serious accusations - sharing it on social media before the other side has had chance to respond ? If you're serious you get legal help and guidance not throw everything up on X
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on February 15, 2024, 01:49:55 PM
I don't know anyone at Villa any more so can't ask if any of it can be corroborated. There must be a couple of people on here with some decent contacts still?

A mate of mine knows someone in charge of a department at Villa - He's just asked about it for me and got a blunt 'no comment' reply. Silence speaks a thousand words.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on February 15, 2024, 01:53:02 PM
Anyone could type that up and share it on twatter.  We dont know if its true or not but i would imagine wes and nas would take this very seriously.

I mean if he labelled me a cock sucker i would be on the phone to my solicitor
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 15, 2024, 01:54:06 PM
Anyone could type that up and share it on twatter.  We dont know if its true or not but i would imagine wes and nas would take this very seriously.

I mean if he labelled me a cock sucker i would be on the phone to my solicitor

Well yeah, anyone could, but why would they?
Title: Re: Chris Heck - President of Business Operations
Post by: Mouse Potato on February 15, 2024, 01:59:41 PM
Anyone could type that up and share it on twatter.  We dont know if its true or not but i would imagine wes and nas would take this very seriously.

I mean if he labelled me a cock sucker i would be on the phone to my solicitor

Does everybody have a solicitor?  I think I'm missing out.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on February 15, 2024, 02:00:20 PM
Anyone could type that up and share it on twatter.  We dont know if its true or not but i would imagine wes and nas would take this very seriously.

I mean if he labelled me a cock sucker i would be on the phone to my solicitor

Does everybody have a solicitor?  I think I'm missing out.
Only cock suckers.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on February 15, 2024, 02:00:47 PM
the person who sits by me is a senior manager at Villa in the Finance department - (when I have asked them about working at Villa) they seem to like Chris

Did he twitch and look over his shoulder as he said it?

Yeah, it's Risso, head of Finance there, but as he's always on H&V posting shit about his employer, he's constantly looking over his shoulder  ;)
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 15, 2024, 02:06:58 PM
the person who sits by me is a senior manager at Villa in the Finance department - (when I have asked them about working at Villa) they seem to like Chris

Did he twitch and look over his shoulder as he said it?

Yeah, it's Risso, head of Finance there, but as he's always on H&V posting shit about his employer, he's constantly looking over his shoulder  ;)

Funny how it all comes out while he's sunning himself in exotic climbs rather than being in the office to face the flack!
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 15, 2024, 02:08:15 PM
Anyone could type that up and share it on twatter.  We dont know if its true or not but i would imagine wes and nas would take this very seriously.

I mean if he labelled me a cock sucker i would be on the phone to my solicitor

Does everybody have a solicitor?  I think I'm missing out.
Only cock suckers.

And what's all the hate for these poor cocksuckers? They provide a much needed service that many of us greatly appreciate at times.  8)
Title: Re: Chris Heck - President of Business Operations
Post by: aj2k77 on February 15, 2024, 02:10:15 PM
Guy comes across as a twat, rumours that he's a massive twat. Does it surprise anyone? He needs to be fired if true.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on February 15, 2024, 02:10:20 PM
I don't know if that's real or not and won't make an attempt to guess but if I wanted to create something to make Heck look bad I'd include most of the stuff that's in there because it feeds perfectly into the facts that he's american, he's done things fans don't like and there were stories of him upsetting people at New York Red Bulls(or whatever they're called). I think Dave W sees the same thing with his "too perfect" comment as well, it's painting him as the worst possible charicature of an american going to a UK business.

That last point is true, but he's kind of on public record as being a caricature of the worst kind of American going into a UK business, which makes it easy to believe (whilst I acknowledge it might be total bollocks).

Maybe it's what we need? When we get figures that GDP per head is 0.7% across 20 years, there's a productivity crisis and zombie firms awash up and down the country, propped up by previously low interest rates- meanwhile the biggest dive States in the US pay significantly more in wages than us. Even being in the Old Bill over there dwarfs what we earn and the only qualification appears to be how keen you are to shoot black people at traffic stops. $100k a year to you Billy-Bob.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on February 15, 2024, 02:10:41 PM
I'm relaxed, we're in good hands with Wes and Nas.

I'm no fan of Heck's, but I'll wait till it's confirmed as true before I get too worked up about it.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on February 15, 2024, 02:11:28 PM
Rumour I heard was that they were dishing out egg and waffle sandwiches as the Friday breakfast offering. US corporate culture has its downsides. :(
Title: Re: Chris Heck - President of Business Operations
Post by: aldridgeboy on February 15, 2024, 02:13:11 PM
I was hoping he’d done his ACL and will be away for 12 months.


Time will tell if it’s real or not. It just seems a lot of effort to go to to be to start an internet rumour mill.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 15, 2024, 02:13:29 PM
Rumour I heard was that they were dishing out egg and waffle sandwiches as the Friday breakfast offering. US corporate culture has its downsides. :(

Chris Heck is a saint and a gift for humanity!

I'm more than prepared to have all my responsibilities taken away via PowerPoint in exchange for regular egg and waffle sarnies.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 15, 2024, 02:16:15 PM
I don't know if that's real or not and won't make an attempt to guess but if I wanted to create something to make Heck look bad I'd include most of the stuff that's in there because it feeds perfectly into the facts that he's american, he's done things fans don't like and there were stories of him upsetting people at New York Red Bulls(or whatever they're called). I think Dave W sees the same thing with his "too perfect" comment as well, it's painting him as the worst possible charicature of an american going to a UK business.

That last point is true, but he's kind of on public record as being a caricature of the worst kind of American going into a UK business, which makes it easy to believe (whilst I acknowledge it might be total bollocks).

Maybe it's what we need? When we get figures that GDP per head is 0.7% across 20 years, there's a productivity crisis and zombie firms awash up and down the country, propped up by previously low interest rates- meanwhile the biggest dive States in the US pay significantly more in wages than us. Even being in the Old Bill over there dwarfs what we earn and the only qualification appears to be how keen you are to shoot black people at traffic stops. $100k a year to you Billy-Bob.

If he's here to sort out GDP we really are fucked.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on February 15, 2024, 02:17:35 PM
I don't know if that's real or not and won't make an attempt to guess but if I wanted to create something to make Heck look bad I'd include most of the stuff that's in there because it feeds perfectly into the facts that he's american, he's done things fans don't like and there were stories of him upsetting people at New York Red Bulls(or whatever they're called). I think Dave W sees the same thing with his "too perfect" comment as well, it's painting him as the worst possible charicature of an american going to a UK business.

That last point is true, but he's kind of on public record as being a caricature of the worst kind of American going into a UK business, which makes it easy to believe (whilst I acknowledge it might be total bollocks).

Maybe it's what we need? When we get figures that GDP per head is 0.7% across 20 years, there's a productivity crisis and zombie firms awash up and down the country, propped up by previously low interest rates- meanwhile the biggest dive States in the US pay significantly more in wages than us. Even being in the Old Bill over there dwarfs what we earn and the only qualification appears to be how keen you are to shoot black people at traffic stops. $100k a year to you Billy-Bob.

If he's here to sort out GDP we really are fucked.

I look forward to the increased spending on health care and defence as a result of the Americanisation of our economy.
Title: Re: Chris Heck - President of Business Operations
Post by: Rigadon on February 15, 2024, 02:20:26 PM
It's a pretty weird thing to make up isn't it?  I mean, why would anybody do that? 
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on February 15, 2024, 02:21:34 PM
The bit about the club being vulnerable and not being able to fulfill it's statutory duties in a highly regulated sector, would ring alarm bells for me. Especially if this refers to FFP.
There is so much specific detail in this that it has to be genuine, if it was made up it could be de-bunked quickly and easily.
This is going to blow up.
Can't see Heck surviving this.
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on February 15, 2024, 02:29:27 PM
Copied the text on my iPhone and think it's now in the correct order - Sharing here for those that luckily don't go on Twatter....

Quote

A letter to the Fan Advisory Board of Aston Villa FC to be shared with the football authorities and all who care about this great football club.

Significant Concern from Aston Villa employees

We are a group of Aston Villa employees who feel the urgent need to speak out about some of the awful things we are experiencing at the football club. Most worryingly we think the mental health of employees has been deprioritised and, in some cases, disregarded by the appointment of Chris Heck and Ben Hatton to senior roles in the club and we are unwilling to accept this without challenge going forward. We do not trust alternative routes of raising this will effectively address the problem so we are looking for the FAB, Villa fans and all those who care about this great institution to support us by raising and addressing our concerns; we are looking to you to help us protect the employees and fans today and in the future.

Our collective concerns.

HR Matters

This is at the heart of our concerns. HR matters are no longer handled within the framework of law operating in the country. The complete disregards of our legal rights is causing significant concern for employees because we have seen many examples of illegal or inappropriate practices since the appointment of Chris Heck and Ben Hatton at Aston Villa. Specific examples are detailed below.

• A highly respected senior member of staff needed time away from work due to mental health issues and on requesting to return to the business once their health improved was told they were no longer welcome back. Prior to this, they'd had no performance or sickness issues and was well known to be a high-performing employee. This caused shock and anger within the workforce as it tells us that if we have mental health issues, we wont be welcome at Aston Villa. We believe this employee was not given their legal right to a duty of care.

• One employee was forced out (despite no prior performance concerns) and their team was immediately told by Chris Heck they'd left the business without any departure agreement in place at this point. They had worked for the club for 4 years. This was illegal and breached their employment contract.

• Most recently we have lost a highly respected senior member of our staff who was fired on the spot, again with no evidence of any performance concerns. This action now leaves the club vulnerable in a highly regulated sector and we believe unable to fulfil its statutory duties.

• Multiple staff have resigned and Chris Heck repeatedly tried to not pay their notice period and force them out that day. It takes considerable HR and Legal negotiation to convince him that his intended actions are illegal in this country. People are scared to leave the club as they know if they resign they will have to battle to get their notice period paid, as per UK law and don't know where they stand on their notice period and their income before they start new roles.

• Multiple examples have occurred where people's roles have materially changed without consultation. A new organisation structure was announced in a company wide meeting in Autumn whereby people's roles had significantly changed (teams and staff removed, scope reduced) and they found out about it on a big screen in the company wide meeting. Jobs were changed, responsibilities removed or reduced with no prior warning or agreement. Everyone just looked at each other with shock. It was humiliating for many people and no one knew how to handle it. HR were apparently not consulted that this was going to be announced that day in fact the HR Leader was not there). Some people felt they were effectively being forced out of the club in front of their colleagues. It was chaos. This is illegal in England. New job roles hadn't been written for the people affected by the changes, they hadn't been asked if they wanted their reassigned roles, reporting lines weren't confirmed in some areas. Furthermore, the few new roles which were advertised were published with existing employee's responsibilities included within them. There was no one holding Chris Heck to account because we believe our HR/Legal teams were too afraid to address the issue. We are looking to them to have ethical standards to help us enforce our rights.

• We have seen a series of female employees leave the business having felt marginalised and disrespected. Chris Heck has shocked staff referring to people he doesn't like as 'cocksuckers.' This language is appalling in the workplace and reaffirms our concern that his behaviours are discriminatory in nature.

• People are repeatedly being removed from the club without performance issues and being replaced by friends of Mr Heck and Mr Hatton. The leadership team has become a group of people with very little recent experience in the Premier League or even of football in this country. The culture is one of breaking legal contract, intimidating behaviour and disregard of fans wishes. This is very quick demise from the progressive company we felt we worked in less than 12 months ago.

• All these examples have resulted in considerable mental health concerns for existing and exiting staff members. Without employment rights in this country being honoured, how do we trust anyone of authority such as HR/Legal/Senior Management? Staff are trying to stick together and support each other through this but it's very hard for us to feel this uncomfortable about our employment for this long. Some are considering joining a Trade Union. It is common practice now for everyone to share their progress in the job market. It's not a secret at all that many of us are actively interviewing elsewhere.

Commercial Agreements and Governance

We believe there is a lack of governance at the club since the departure of the last CEO in June 2023, Mr Heck and Mr Hatton have been running the business as though it is their personal plaything.

Ben Hatton, the Chief Commercial Officer of the club, has hired three pals into unusually high value consultancy contracts or staff jobs with no HR process or tendering of the work and the firing of our well respected and high performing senior member of staff (as mentioned earlier) has resulted in the appointment of another friend of Mr Hatton into the role. This new hire has zero experience of working in a club and environment as big as Aston Villa games and therefore puts some of the club's policies and procedures at risk.

We have evidence of Mr Hatton awarding a high value contract to a company run by an individual he has previously partnered with as co-Director in other businesses. He resigned from two of these businesses one working day before he started work at Villa, but only resigned from one of the other businesses he was a Director with this person on Jan 30 this year.

We believe the contract has been awarded with no tendering process, as is normal, prudent and good business practice in this industry.

We ask the Fan Advisory Board to ask the Club's Board the following questions:

  • Can the Board confirm if standard procedures (tendering and shortlisting etc) have been followed in the awarding of contracts by Ben Hatton?
  • Has the company awarded the supplier contract got adequate experience to deliver the required level of service compared to its more experienced competitors in this sector?
  • Is the Board aware of the previous business dealings between Mr Hatton and the owner of the company awarded the lucrative contract?

Crest

We have strong evidence that the 'new' crest was designed in September 2023 long before the fan 'consultation, This included issuing male executives a new club tie with the new crest on before December for a photoshoot. This is completely against the essence of how a club crest should be designed by the heritage asset rules set out by the FA.

Furthermore, the new crest project has been built on a lie that shirt sale have been negatively impacted by the existing crest. This was suggested in Autumn 2023 in an all-staff meeting however performance reports on shirt sales at this point showed that sales were actually up year on year. We do not feel comfortable knowing stakeholders are being lied to.

Mr Heck has said internally that he wants to remove Mo Razzaq of the Aston Villa Supporters Trust from the Fan Advisory Board because of what he said on BBC West Midlands radio about the crest. This must not happen. We have worked hard to build a good rapport with the FAB based on mutual respect and understanding that the fans deserve a voice. Hearing he may removed goes completely against the findings of the Fan Led Review into football. We see this as our responsibility to ensure this does not happen. Many of us, especially those staff who are also Villa fans, feel anxious that we are associated with this approach but know if we raise it internally we put ourselves at serious risk.

Relations with the FA

There's a common theme of disregard towards the FA. Members of staff have been explicitly told to either not communicate to the FA, or worse, lie about business matters. This has been true about both the crest issue and the Euro 2028 bid.
As a workforce, we strongly urge the FA to take right the stance on the protection of rights under the Heritage Assets rules to allow a democratic process to occur on the selection of a future crest. We strongly feel the fans have the right to vote between the proposed new crest and the existing one implemented off the back of the huge fan vote in 2022. We feel if the FA do not insist on this, it tells all the football clubs that the FA's rules can be disregarded and the regulation becomes meaningless.

Conclusion

In summary we are looking for your help. We cannot continue like this. We love this club but the performance on the pitch is masking what is going on behind the scenes at Villa Park. We need you to hold Chris Heck and Ben Hatton to account asap.

We would like you to help us by using your platforms to raise our concerns and force the club, the FA and the Premier League to address these issues.

We've thought hard about sending this appeal for help. As a group of staff, we have seen a lot of ownership and management change over many years. This always comes with uncertainty and adaptation but this is different. This is illegal and immoral. We cannot continue working here without raising our concerns because we're worried about the people we work with, the impact this is having on their health and the good name of the club.

We look forward to Aston Villa being put back on a proper pathway but to do this Chris Heck and Ben Hatton need to be investigated about these issues.

Finally, we would like to make two requests.
  • Please do you best to ensure Chris Heck and Ben Hatton are questioned about our concerns and the answers are shared with employees.
  • Please can the Fan Advisory Board set up a centralised email address that can be shared with Aston Villa employees so we can individually communicate our concerns on anything else that arises. We need a confidential channel of communication to get our voices heard.

Kind Regards,

Aston Villa Staff.

Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 15, 2024, 02:33:24 PM
The bit about the club being vulnerable and not being able to fulfill it's statutory duties in a highly regulated sector, would ring alarm bells for me. Especially if this refers to FFP.
There is so much specific detail in this that it has to be genuine, if it was made up it could be de-bunked quickly and easily.
This is going to blow up.
Can't see Heck surviving this.

I took that to mean the company finances in general rather than FFP, but could be.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on February 15, 2024, 02:48:47 PM
I think someone needs to have a word with Chris about UK employment law, looking at that.

I used to work for a company that was taken over by a US listed company halfway through my time there. The difference in day to day culture with it becoming firstly, an American company, and secondly, a listed American company was massive.

I mean that in general, day to day operations sense, not that all of a sudden they started sacking everyone or anything like that, but there was a period of significant misunderstanding usually around what you can and can not do in the UK versus the US.

There’s been a case recently where a US company thought it could import its redundancy procedure (or lack thereof) wholesale into this country and the Employment Appeal
Tribunal was of course having none of it.

Assuming it's genuine, it's either been written by someone who hasn't spoke to an employment lawyer about their situation, or who has completely ignored any advice they were given.  You will know better than I, but unless someone has been there for two years, it's pretty easy to get rid of someone who doesn't "fit". 

The mention of someone with 4 years service being summarily dismissed is the big red flag to me.  If that bit is real, I can't believe they haven't spoken to an employment lawyer? Or maybe they have, and it's now in the process of being dealt with legally but they're just mentioning it here for extra context?

It'll be interesting to see how it develops.  If the claims are 100% genuine, then there will be lawyers all over the DMs of that Twitter account.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on February 15, 2024, 03:00:38 PM
If he's here to sort out GDP we really are fucked.

I look forward to the increased spending on health care and defence as a result of the Americanisation of our economy.

At least our borders will be secure.....oh.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on February 15, 2024, 03:04:46 PM
Anyone could type that up and share it on twatter.  We dont know if its true or not but i would imagine wes and nas would take this very seriously.

I mean if he labelled me a cock sucker i would be on the phone to my solicitor

Does everybody have a solicitor?  I think I'm missing out.
Only cock suckers.

What you on about?
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on February 15, 2024, 03:09:00 PM
{alt}
Anyone could type that up and share it on twatter.  We dont know if its true or not but i would imagine wes and nas would take this very seriously.

I mean if he labelled me a cock sucker i would be on the phone to my solicitor

Well yeah, anyone could, but why would they?

Some sad people out there. The kind of people that make up  fake fixture lists on opening day, or spread rumours on twatter and it spreads like wildfire just for clicks, shares and likes. This is the sad world we live in now.

Im sure if its true hecks a gonna.no chance he would survive these allegations.

I have to admit i was a purslow fan. Was disappointed they removed him
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 15, 2024, 03:11:12 PM
Purslow at least had a grasp of the football world - despite making some horrendous errors on and off the pitch.

Heck has so far come across as someone who doesn't get football or have any respect for the support... let alone if any of these allegations are true.
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on February 15, 2024, 03:22:24 PM
Purslow was far from perfect (*cough - Gerrard), but I'd take him back in a heartbeat over this fella.
Title: Re: Chris Heck - President of Business Operations
Post by: rjp on February 15, 2024, 03:22:32 PM
The bit about the club being vulnerable and not being able to fulfill it's statutory duties in a highly regulated sector, would ring alarm bells for me. Especially if this refers to FFP.
There is so much specific detail in this that it has to be genuine, if it was made up it could be de-bunked quickly and easily.
This is going to blow up.
Can't see Heck surviving this.

I took that to mean the company finances in general rather than FFP, but could be.

I took it to mean stadium safety.  I suppose there's several things it could be (if true).
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on February 15, 2024, 03:23:24 PM
My take is if DW with his contacts hadn't heard about the firings or hints of this beforehand, then how true is it?

Does Hookey still work there in a senior steward capacity? Wouldn't he hear about firings around the club?
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on February 15, 2024, 03:26:26 PM
Purslow at least had a grasp of the football world - despite making some horrendous errors on and off the pitch.

Heck has so far come across as someone who doesn't get football or have any respect for the support... let alone if any of these allegations are true.

The gerrard appointment killed him. I for one was willing to forgive as no club gets all mangerial appointments correct.

I feel he did a lot of good for this club. Heck on the other hand i just get oil slick car salesman vibes
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on February 15, 2024, 03:28:12 PM
The style of management detailed in this chimes in with the contempt in which he held the fans over the LG introduction , amongst other things (imo). All of it may not be true but there's no smoke without fire and my eyes have been stinging since this bloke arrived.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 15, 2024, 03:44:52 PM
The FD left fairly abruptly recently didn’t he?
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on February 15, 2024, 03:47:52 PM
I know reasonably well one of the people mentioned in that letter. I'll have to ask them their thoughts.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 15, 2024, 04:18:59 PM
I know reasonably well one of the people mentioned in that letter. I'll have to ask them their thoughts.

You're besties with Chris Heck!?
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on February 15, 2024, 04:20:45 PM
All the employment issues aside, the FA claims could lead to an investigation:

Relations with the FA

There's a common theme of disregard towards the FA. Members of staff have been explicitly told to either not communicate to the FA, or worse, lie about business matters. This has been true about both the crest issue and the Euro 2028 bid.
As a workforce, we strongly urge the FA to take right the stance on the protection of rights under the Heritage Assets rules to allow a democratic process to occur on the selection of a future crest. We strongly feel the fans have the right to vote between the proposed new crest and the existing one implemented off the back of the huge fan vote in 2022. We feel if the FA do not insist on this, it tells all the football clubs that the FA's rules can be disregarded and the regulation becomes meaningless.

If the letter proves to be genuine it will reach a wider audience and the club will have a case to answer. That last line is very naughty and challenges the FA. It will be hard for them to ignore.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on February 15, 2024, 04:21:58 PM
I know reasonably well one of the people mentioned in that letter. I'll have to ask them their thoughts.

You're besties with Chris Heck!?

Yes. He lent me the Jossy's Giants boxset, which was nice.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on February 15, 2024, 04:43:32 PM
the person who sits by me is a senior manager at Villa in the Finance department - (when I have asked them about working at Villa) they seem to like Chris

Did he twitch and look over his shoulder as he said it?
Yeah, it's Risso, head of Finance there, but as he's always on H&V posting shit about his employer, he's constantly looking over his shoulder  ;)
Funny how it all comes out while he's sunning himself in exotic climbs rather than being in the office to face the flack!
What, is he on a walking holiday?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 15, 2024, 04:44:03 PM
also why would somebody "leak" this now with the club at a low ebb already and seemingly one bad thing after another at present. I smell a rat
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on February 15, 2024, 04:52:20 PM
As I read the document, my immediate shock morphed into scepticism. My 'take' on this is that even the most rabidly-American American would elect to have an HR rep in a meeting where organisational changes were taking place. And, if summary sackings had taken place someone in HR would have made the call to Nas & Wes about the illegal practices being followed.
And I say that as someone who has worked with and in American business for a large part of my career.

Furthermore, I'd add that I've always been concerned about the club whenever they've not had someone at the 'top table' with good knowledge of the English Football sector (I'm thinking Steve Stride and C Purslow as good examples of people who were football insiders).
Title: Re: Chris Heck - President of Business Operations
Post by: BC54 VFC on February 15, 2024, 04:59:01 PM
the person who sits by me is a senior manager at Villa in the Finance department - (when I have asked them about working at Villa) they seem to like Chris

Did he twitch and look over his shoulder as he said it?
Yeah, it's Risso, head of Finance there, but as he's always on H&V posting shit about his employer, he's constantly looking over his shoulder  ;)
Funny how it all comes out while he's sunning himself in exotic climbs rather than being in the office to face the flack!
What, is he on a walking holiday?
A strenuous one, with inclines, by the sound of it!
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 15, 2024, 05:00:59 PM
'Walking holiday' is an oxymoron.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on February 15, 2024, 05:01:43 PM
All the employment issues aside, the FA claims could lead to an investigation:


IF the crest thing was true, I doubt we are the only club who knew what crest was going to be used prior to a vote and rigged it in a certain favour. I also doubt the FA don't already know we don't have the expanded stadium plans in place prior to 2028.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on February 15, 2024, 05:23:55 PM
All the employment issues aside, the FA claims could lead to an investigation:


IF the crest thing was true, I doubt we are the only club who knew what crest was going to be used prior to a vote and rigged it in a certain favour. I also doubt the FA don't already know we don't have the expanded stadium plans in place prior to 2028.

Sure, small crumbs. However it's a bit difficult to ignore the damning claim of "Members of staff have been explicitly told to either not communicate to the FA, or worse, lie about business matters".
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 15, 2024, 05:34:45 PM
also why would somebody "leak" this now with the club at a low ebb already and seemingly one bad thing after another at present. I smell a rat

Because the majority of them will not be Villa fans, but they are all employees.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on February 15, 2024, 05:47:25 PM
All the employment issues aside, the FA claims could lead to an investigation:


IF the crest thing was true, I doubt we are the only club who knew what crest was going to be used prior to a vote and rigged it in a certain favour. I also doubt the FA don't already know we don't have the expanded stadium plans in place prior to 2028.

Sure, small crumbs. However it's a bit difficult to ignore the damning claim of "Members of staff have been explicitly told to either not communicate to the FA, or worse, lie about business matters".

Indeed and both of these speak directly to two of Heck's biggest decisions, one of which has implications beyond just Aston Villa's interests but potentially undermines the Euro hosting.

Look, i am not going to flog a dead horse. Things Heck has done have not sat easily and have been inadequately communicated. He would have more goodwill if he had been more upfront about certain things and not given the impression of being somebody you just cannot trust.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 15, 2024, 05:49:57 PM
If senior executives all followed employment law all of the time, there would be no need for employment lawyers.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on February 15, 2024, 05:53:35 PM
Looks like utter bullshit to me, from someone seeking attention.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on February 15, 2024, 05:54:05 PM
'Walking holiday' is an oxymoron.

Certainly Is when viewed through the haze of communist weed.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 15, 2024, 06:13:40 PM
'Walking holiday' is an oxymoron.

Certainly Is when viewed through the haze of communist weed.

I hear ya, comrade.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on February 15, 2024, 06:14:44 PM
They need a decent employment lawyer. If I come across any I’ll let you know.
Havent read the whole thread so point may have been made…they need to be unionised
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 15, 2024, 06:43:32 PM
also why would somebody "leak" this now with the club at a low ebb already and seemingly one bad thing after another at present. I smell a rat

Because the majority of them will not be Villa fans, but they are all employees.
Fair point but they are going about this totally the wrong way even if its true
Title: Re: Chris Heck - President of Business Operations
Post by: Simon Page on February 15, 2024, 06:49:20 PM
What's the right way?
Title: Re: Chris Heck - President of Business Operations
Post by: Richard E on February 15, 2024, 06:56:03 PM
If senior executives all followed employment law all of the time, there would be no need for employment lawyers.

Just as well they don’t, in that case. And long may it continue!
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 15, 2024, 07:02:37 PM
What's the right way?
Via an employment lawyer rather than splattering everything across X
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on February 15, 2024, 07:05:53 PM
I’m surprised how many people think this is total BS.  I mean it’s a bit far fetched for someone to write four pages against Heck and Hatton just because one’s an American and they don’t like the crest?
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on February 15, 2024, 07:11:53 PM
I’m surprised how many people think this is total BS.  I mean it’s a bit far fetched for someone to write four pages against Heck and Hatton just because one’s an American and they don’t like the crest?

I'm only following the flow from the people who would be ITK from these type of things. Some people on here have a lot of contact with insiders at the club and they haven't mentioned anything like any of these complaints. Remember this is supposed to be representative of most of the staff in the club, yet all we have is currently this one person posting.
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on February 15, 2024, 07:12:40 PM
Writing 4 pages isn't a big deal if you use ChatGPT.

The account behind the original tweet has been deleted now anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: Simon Page on February 15, 2024, 07:14:43 PM
What's the right way?
Via an employment lawyer rather than splattering everything across X

Suspending the veracity question, none of us has any idea if that has been tried or, indeed, is the best way given it seems to be about the entire culture rather than a single act. Whistleblowing is rarely something done successfully through official channels.

Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on February 15, 2024, 07:23:53 PM
Well if it isn’t genuine it’s just a bit weird.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 15, 2024, 07:29:04 PM
What's the right way?
Via an employment lawyer rather than splattering everything across X

Suspending the veracity question, none of us has any idea if that has been tried or, indeed, is the best way given it seems to be about the entire culture rather than a single act. Whistleblowing is rarely something done successfully through official channels.
Talking about an "entire culture" would again point towards BS as it's very subjective.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on February 15, 2024, 07:30:25 PM
Well if it isn’t genuine it’s just a bit weird.

Welcome to the internet.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on February 15, 2024, 07:33:41 PM
I thought it was just a fad.
Title: Re: Chris Heck - President of Business Operations
Post by: Simon Page on February 15, 2024, 07:36:50 PM

Talking about an "entire culture" would again point towards BS as it's very subjective.

Not at all, unless you believe workplaces can't be toxic. Again, for clarity, I've no idea or view on whether any of this is genuine, but the method of the reveal reveals nothing in terms of it's truth or otherwise.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 15, 2024, 07:51:34 PM
I thought it was just a fad.
i think it's fairly obvious
Title: Re: Chris Heck - President of Business Operations
Post by: TonyD on February 15, 2024, 07:52:55 PM
What did the letter say?
Title: Re: Chris Heck - President of Business Operations
Post by: Stu on February 15, 2024, 08:07:45 PM
What did the letter say?

Allegations of seppo-style summary firings which are illegal in the UK, sweetheart deals for mates etc.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 15, 2024, 08:17:05 PM
IF there are summary style firings without any due process then the club will already be facing employment tribunals
Title: Re: Chris Heck - President of Business Operations
Post by: Stu on February 15, 2024, 08:25:14 PM
Not necessarily. If the employee isn’t unionised then they’ll be picking up fees themselves.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on February 15, 2024, 08:27:22 PM
Not necessarily. If the employee isn’t unionised then they’ll be picking up fees themselves.

Cant speak for anyone elses but my union is useless. They are in bed with the management
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 15, 2024, 08:28:25 PM
IF there are summary style firings without any due process then the club will already be facing employment tribunals

That depends. An agreement may have already been reached following the sacking. Experienced that at places i’ve been at too.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 15, 2024, 08:33:25 PM
Not necessarily. If the employee isn’t unionised then they’ll be picking up fees themselves.

Cant speak for anyone elses but my union is useless. They are in bed with the management
Always join a union they aren't aligned with . They hate that
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on February 15, 2024, 08:37:20 PM


Not necessarily. If the employee isn’t unionised then they’ll be picking up fees themselves.

Cant speak for anyone elses but my union is useless. They are in bed with the management
Always join a union they aren't aligned with . They hate that


Yeah thats good point but unfortunately i woek in nhs and my union is unison. God they are so bad. Even when you right their main number outside no one gets back to you. You have that sense of being ignored. I am seriously considering cancelling my membership
Title: Re: Chris Heck - President of Business Operations
Post by: Stu on February 15, 2024, 08:38:30 PM
Not necessarily. If the employee isn’t unionised then they’ll be picking up fees themselves.

Cant speak for anyone elses but my union is useless. They are in bed with the management

Sorry to hear it.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 15, 2024, 08:39:23 PM


Not necessarily. If the employee isn’t unionised then they’ll be picking up fees themselves.

Cant speak for anyone elses but my union is useless. They are in bed with the management
Always join a union they aren't aligned with . They hate that


Yeah thats good point but unfortunately i woek in nhs and my union is unison. God they are so bad. Even when you right their main number outside no one gets back to you. You have that sense of being ignored. I am seriously considering cancelling my membership
Ah sorry to hear that .
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on February 15, 2024, 08:55:46 PM
They need a decent employment lawyer. If I come across any I’ll let you know.
Havent read the whole thread so point may have been made…they need to be unionised
Not sure if this still stands but my brother was a Unite the union official and they had 98% of the staff signed up a few years back.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on February 15, 2024, 08:57:36 PM
I thought it was just a fad.
i think it's fairly obvious

No I was talking about the internet.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on February 15, 2024, 09:11:48 PM


Not necessarily. If the employee isn’t unionised then they’ll be picking up fees themselves.

Cant speak for anyone elses but my union is useless. They are in bed with the management
Always join a union they aren't aligned with . They hate that


Yeah thats good point but unfortunately i woek in nhs and my union is unison. God they are so bad. Even when you right their main number outside no one gets back to you. You have that sense of being ignored. I am seriously considering cancelling my membership
They help non union members just as well, the ones that wouldn't support any industrial action when required
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 15, 2024, 09:24:04 PM
I randomly joined the GMB union years ago when I had an issue and they had absolutely no connection with my employer or line of business at the time. They were really excellent. I've stayed with them ever since but barely used them just the odd phone call occasionally for off the cuff advice
Title: Re: Chris Heck - President of Business Operations
Post by: DeKuip on February 15, 2024, 09:35:55 PM
I’m surprised how many people think this is total BS.  I mean it’s a bit far fetched for someone to write four pages against Heck and Hatton just because one’s an American and they don’t like the crest?

I'm only following the flow from the people who would be ITK from these type of things. Some people on here have a lot of contact with insiders at the club and they haven't mentioned anything like any of these complaints. Remember this is supposed to be representative of most of the staff in the club, yet all we have is currently this one person posting.

Genuine ITKs wouldn’t say anything to break confidences or risk causing problems for whoever told them.
And don’t read that as me knowing anything, I’m just saying that’s how it works.
Title: Re: Chris Heck - President of Business Operations
Post by: AlexAlexCropley on February 15, 2024, 10:00:02 PM
I’m surprised how many people think this is total BS.  I mean it’s a bit far fetched for someone to write four pages against Heck and Hatton just because one’s an American and they don’t like the crest?

I'm only following the flow from the people who would be ITK from these type of things. Some people on here have a lot of contact with insiders at the club and they haven't mentioned anything like any of these complaints. Remember this is supposed to be representative of most of the staff in the club, yet all we have is currently this one person posting.

Genuine ITKs wouldn’t say anything to break confidences or risk causing problems for whoever told them.
And don’t read that as me knowing anything, I’m just saying that’s how it works.
David Grusch enters the room
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on February 15, 2024, 11:50:30 PM
I’m surprised how many people think this is total BS.  I mean it’s a bit far fetched for someone to write four pages against Heck and Hatton just because one’s an American and they don’t like the crest?

I'm only following the flow from the people who would be ITK from these type of things. Some people on here have a lot of contact with insiders at the club and they haven't mentioned anything like any of these complaints. Remember this is supposed to be representative of most of the staff in the club, yet all we have is currently this one person posting.

Genuine ITKs wouldn’t say anything to break confidences or risk causing problems for whoever told them.
And don’t read that as me knowing anything, I’m just saying that’s how it works.

If it was as bad as it suggests in that letter then surely it would have got out by this point?  It might just be me misunderstanding something, but why would the 'Aston Villa Staff' be writing a letter to the Fan Advisory Board? 
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 16, 2024, 07:05:26 AM
Cry for help? Trying to embarrass Heck?
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on February 16, 2024, 07:28:18 AM
My wife, when she worked at a large nationwide shop brand was in the GMB as were most of her fellow employees and their union rep was useless.

I remember working at one large company in Birmingham, if you were asked to leave your job, security used to stand over you to make sure that you were not stealing any company property and then escorted you out of the building.

Also at the company in Wolverhampton, where the owner was protected by 2 well known brothers from that area, who when you were told to leave, within 2 minutes you had left the business (no HR, were employed or needed)!! - the background check on you was that they used to drive past your house to see where you lived, just in case of any problems in the future.

Has Mr. Heck been sacked yet? it will be interesting to see the club response to these allegations.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on February 16, 2024, 08:15:53 AM
Until the source of these allegations has been identified we have to take them with a pinch of salt. These are serious allegations and if evidence is forthcoming that they're true then Mr Heck should be escorted off the premises and an internal investigation launched. But right now this is just a distraction from our aims on the pitch. For all we know it could be coming from a jealous blue nose or a rival for the CL spot. As the old saying goes "you're never more than six feet from a man united fan" Right now we need to focus on what is happening on the pitch starting with a very tricky match against Fulham tomorrow.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 16, 2024, 08:18:38 AM
I'd be amazed if a single Man Utd fan knows who Chris Heck is.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 16, 2024, 08:45:24 AM
Until the source of these allegations has been identified we have to take them with a pinch of salt. These are serious allegations and if evidence is forthcoming that they're true then Mr Heck should be escorted off the premises and an internal investigation launched. But right now this is just a distraction from our aims on the pitch. For all we know it could be coming from a jealous blue nose or a rival for the CL spot. As the old saying goes "you're never more than six feet from a man united fan" Right now we need to focus on what is happening on the pitch starting with a very tricky match against Fulham tomorrow.

I think that is the least plausible scenario out there (the jealous rival thing).
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 16, 2024, 09:02:29 AM
If anything , throwing stuff like this onto Social Media will only strengthen Heck's position. Its a bizarre way of going about a grievance
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on February 16, 2024, 09:32:57 AM
If anything , throwing stuff like this onto Social Media will only strengthen Heck's position. Its a bizarre way of going about a grievance
You think?  He's in a stronger position now than he was a week ago?

ok.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on February 16, 2024, 09:52:42 AM
If anything , throwing stuff like this onto Social Media will only strengthen Heck's position. Its a bizarre way of going about a grievance
You think?  He's in a stronger position now than he was a week ago?

ok.

He's no weaker. Unless there's official stuff behind the scenes.

If this is genuine then it's someone very junior, because anyone senior wouldn't be stupid enough.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on February 16, 2024, 10:13:46 AM
True or not, I get the impression that Heck is a massive wanker.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on February 16, 2024, 10:19:24 AM
Can we have a truth or lie poll and see what the majority of us think
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on February 16, 2024, 10:28:04 AM
Can we have a truth or lie poll and see what the majority of us think

I think he probably is, but I'm sceptical about these leaks. I base my thinking on American sports executives seeming to be absolute bellends in every field, even more so in their own sports than when they pop up over here.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on February 16, 2024, 10:28:11 AM
If I want gossip I buy the Sun or Mirror newspaper
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on February 16, 2024, 10:34:45 AM
If anything , throwing stuff like this onto Social Media will only strengthen Heck's position. Its a bizarre way of going about a grievance
You think?  He's in a stronger position now than he was a week ago?

ok.

He's no weaker. Unless there's official stuff behind the scenes.

If this is genuine then it's someone very junior, because anyone senior wouldn't be stupid enough.
A similar thing happened with Brewdog.  I can't recall the final outcome but there was certainly damage to the brand and a lot of scrambling by the owners.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 16, 2024, 10:40:33 AM
Brewdog is a brand dedicated to, for and about absolute wankers.
Title: Re: Chris Heck - President of Business Operations
Post by: Monty on February 16, 2024, 10:43:36 AM
Brewdog is a brand dedicated to, for and about absolute wankers.

Preach, sister.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 16, 2024, 10:48:46 AM
If anything , throwing stuff like this onto Social Media will only strengthen Heck's position. Its a bizarre way of going about a grievance
You think?  He's in a stronger position now than he was a week ago?

ok.
Yes, on the face of it (going off all we have seen is this missive posted on X) it looks like insubordination and trouble making / attention seeking staff .
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 16, 2024, 11:17:50 AM
Can we have a truth or lie poll and see what the majority of us think

Is Michael Jackson told us - a lie becomes the truth! Which is weird, as for him the truth never seemed to become the truth.
Title: Re: Chris Heck - President of Business Operations
Post by: tony scott on February 16, 2024, 11:35:39 AM
I really miss Christian Purslow
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 16, 2024, 11:39:26 AM
I really miss Christian Purslow

I do not agree with tony scott.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on February 16, 2024, 11:42:58 AM
Until the source of these allegations has been identified we have to take them with a pinch of salt. These are serious allegations and if evidence is forthcoming that they're true then Mr Heck should be escorted off the premises and an internal investigation launched. But right now this is just a distraction from our aims on the pitch. For all we know it could be coming from a jealous blue nose or a rival for the CL spot. As the old saying goes "you're never more than six feet from a man united fan" Right now we need to focus on what is happening on the pitch starting with a very tricky match against Fulham tomorrow.

I think that is the least plausible scenario out there (the jealous rival thing).
The most plausible is that the allegations are true but we have no way of knowing at the moment. If the allegations are false I'm trying to understand the motive behind it. Maybe he's just extremely unpopular and people are trying to knife him in the back. Again pure speculation.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 16, 2024, 12:09:01 PM
I really miss Christian Purslow
he's one of us now . He'll be there tomorrow getting the badge in
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on February 16, 2024, 12:14:29 PM
I really miss Christian Purslow

Don't it always seem to go, that you don't know what you've got 'til it's gone.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 16, 2024, 12:15:18 PM
I really miss Christian Purslow

Don't it always seem to go, that you don't know what you've got 'til it's gone.

Maybe Heck is Purslow's QUEEG.
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on February 16, 2024, 12:15:37 PM
How do you go about airing a grievance with the most senior managers performance in the organisation (not including the owners), when you know the HR department are being trodden over too?
The general advice is write a letter outlining your grievances, and present it to the company. Do you present it to Heck, knowing he will sack you on the spot. Do you present it to HR?
People have bills to pay, they may not be comfortable taking on Heck head on, they obviously feel the whistleblower approach is their best option.
The sweetheart deals are a concern too, and if there is significant money involved the whistleblowers will be sacrificed.
Title: Re: Chris Heck - President of Business Operations
Post by: Concrete Tom on February 16, 2024, 12:23:48 PM
I really miss Christian Purslow

Don't it always seem to go, that you don't know what you've got 'til it's gone.

Maybe Heck is Purslow's QUEEG.

We are talking jape of the decade. We are talking April, May, June, July, and August Fool. Yes, that's right - I am Purslow.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on February 16, 2024, 12:51:03 PM
How do you go about airing a grievance with the most senior managers performance in the organisation (not including the owners), when you know the HR department are being trodden over too?
The general advice is write a letter outlining your grievances, and present it to the company. Do you present it to Heck, knowing he will sack you on the spot. Do you present it to HR?
People have bills to pay, they may not be comfortable taking on Heck head on, they obviously feel the whistleblower approach is their best option.
The sweetheart deals are a concern too, and if there is significant money involved the whistleblowers will be sacrificed.

You don't publish it on an anonymous Twitter account, because it achieves nothing, other than getting a few middle aged folks with nowt better to do discussing it.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 16, 2024, 12:57:16 PM
How do you go about airing a grievance with the most senior managers performance in the organisation (not including the owners), when you know the HR department are being trodden over too?
The general advice is write a letter outlining your grievances, and present it to the company. Do you present it to Heck, knowing he will sack you on the spot. Do you present it to HR?
People have bills to pay, they may not be comfortable taking on Heck head on, they obviously feel the whistleblower approach is their best option.
The sweetheart deals are a concern too, and if there is significant money involved the whistleblowers will be sacrificed.
You follow the internal channels then if that doesn't work or you are fired you get an employment lawyer . If they fire you unfairly you will win your case.
Title: Re: Chris Heck - President of Business Operations
Post by: itmustbe_it is! on February 16, 2024, 01:10:39 PM
How do you go about airing a grievance with the most senior managers performance in the organisation (not including the owners), when you know the HR department are being trodden over too?
The general advice is write a letter outlining your grievances, and present it to the company. Do you present it to Heck, knowing he will sack you on the spot. Do you present it to HR?
People have bills to pay, they may not be comfortable taking on Heck head on, they obviously feel the whistleblower approach is their best option.
The sweetheart deals are a concern too, and if there is significant money involved the whistleblowers will be sacrificed.
You follow the internal channels then if that doesn't work or you are fired you get an employment lawyer . If they fire you unfairly you will win your case.

Possibly, but it would take ages to even come to tribunal and you'd probably have had your house repossessed by then.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on February 16, 2024, 01:18:43 PM
How do you go about airing a grievance with the most senior managers performance in the organisation (not including the owners), when you know the HR department are being trodden over too?
The general advice is write a letter outlining your grievances, and present it to the company. Do you present it to Heck, knowing he will sack you on the spot. Do you present it to HR?
People have bills to pay, they may not be comfortable taking on Heck head on, they obviously feel the whistleblower approach is their best option.
The sweetheart deals are a concern too, and if there is significant money involved the whistleblowers will be sacrificed.

You don't publish it on an anonymous Twitter account, because it achieves nothing, other than getting a few middle aged folks with nowt better to do discussing it.


I think you underestimate the power of social media
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on February 16, 2024, 01:48:16 PM
I really miss Christian Purslow
Don't it always seem to go, that you don't know what you've got 'til it's gone.
he's paving paradise ...
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on February 16, 2024, 02:08:20 PM
How do you go about airing a grievance with the most senior managers performance in the organisation (not including the owners), when you know the HR department are being trodden over too?
The general advice is write a letter outlining your grievances, and present it to the company. Do you present it to Heck, knowing he will sack you on the spot. Do you present it to HR?
People have bills to pay, they may not be comfortable taking on Heck head on, they obviously feel the whistleblower approach is their best option.
The sweetheart deals are a concern too, and if there is significant money involved the whistleblowers will be sacrificed.

You don't publish it on an anonymous Twitter account, because it achieves nothing, other than getting a few middle aged folks with nowt better to do discussing it.

Assuming it's genuine (which I believe it probably is) then it has cast a light on issues that the author / authors wanted raised.  At the very least these matters will be being looked at very closely by the club and the HR team.  If the allegations are true, it will make it incredibly difficult for Heck / his team to carry on with impunity.  There will almost certainly be a lot of scrutiny these and any similar issues over the next year or so.

I'd say that so far it has achieved exactly what they will have hoped it would achieve.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 16, 2024, 02:09:38 PM
Exactly.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 16, 2024, 02:10:55 PM
If there is a quicker way to anonymously impart information to as many interested people as possible than posting it on Twitter, then I'd be surprised.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on February 16, 2024, 02:11:32 PM
A twitter post by Dan Bardell (a podcaster, Sky broadcaster, former Athletic podcaster...- do we need to do this every time?)

Been waiting to comment on that #AVFC staff document that was leaked yesterday.

Obviously some pretty serious allegations on there, but cant say that any of it surprised me.

Its important to say that they are only allegations, but based on my own experiences with the club over the years and speaking to a lot of people, I can imagine that kind of thing going on in high positions at the football club.

My opinion is that Unai Emery and the players have papered over cracks at the club this last 18 months with their incredible achievements.

I want the best for Villa, and for them to be the best they can be in every aspect, but I also want things to be done with the class that befits our wonderful club.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 16, 2024, 02:13:06 PM
hasn't it all been removed from social media now and the account deleted. I doubt it will have achieved anything whatsoever other than to remind the HR team of the dangers of social media use
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 16, 2024, 02:19:17 PM
hasn't it all been removed from social media now and the account deleted. I doubt it will have achieved anything whatsoever other than to remind the HR team of the dangers of social media use

It already has achieved something.

3 days ago, we had no idea. Now it's a different story.

I'm not really sure what relevance deleting the account would have? They've diffused the letter, it's been copied elsewhere, they're clearly not wanting to engage in back and forth talks with anyone. Close the account.

If I were a whistleblower and felt my options in the work place were pointless, that's exactly what I would do.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 16, 2024, 02:35:50 PM
Troublemaker / Whistleblower ?? Nobody knows based on the information put on X
all very bizarre
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 16, 2024, 02:36:45 PM
A twitter post by Dan Bardell (a podcaster, Sky broadcaster, former Athletic podcaster...- do we need to do this every time?)

Been waiting to comment on that #AVFC staff document that was leaked yesterday.

Obviously some pretty serious allegations on there, but cant say that any of it surprised me.

Its important to say that they are only allegations, but based on my own experiences with the club over the years and speaking to a lot of people, I can imagine that kind of thing going on in high positions at the football club.

My opinion is that Unai Emery and the players have papered over cracks at the club this last 18 months with their incredible achievements.

I want the best for Villa, and for them to be the best they can be in every aspect, but I also want things to be done with the class that befits our wonderful club.

Who
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on February 16, 2024, 02:38:05 PM
If there is any truth at all to this, then he needs to be removed from his position. It doesn't matter what he might be capable of achieving professionally which secured him the job initially you simply cannot have such a toxic work environment. Nothing ever good comes from that.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 16, 2024, 02:50:55 PM
If it's not true, then Heck has nothing to worry about. If there's any of it that's true, then he's going to have to explain himself to Nas. Certainly none of his actions so far really make him stand out as a consumate professional. The way he got the North Stand story out was amateurish beyond belief, and the rebranding has become a complete fiasco.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on February 16, 2024, 02:52:58 PM
A twitter post by Dan Bardell (a podcaster, Sky broadcaster, former Athletic podcaster...- do we need to do this every time?)

Been waiting to comment on that #AVFC staff document that was leaked yesterday.

Obviously some pretty serious allegations on there, but cant say that any of it surprised me.

Its important to say that they are only allegations, but based on my own experiences with the club over the years and speaking to a lot of people, I can imagine that kind of thing going on in high positions at the football club.

My opinion is that Unai Emery and the players have papered over cracks at the club this last 18 months with their incredible achievements.

I want the best for Villa, and for them to be the best they can be in every aspect, but I also want things to be done with the class that befits our wonderful club.


Never heard of him.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 16, 2024, 02:58:59 PM
If it's not true, then Heck has nothing to worry about. If there's any of it that's true, then he's going to have to explain himself to Nas. Certainly none of his actions so far really make him stand out as a consumate professional. The way he got the North Stand story out was amateurish beyond belief, and the rebranding has become a complete fiasco.

Like his introductory video from Bodymoor - anorak on, ambiguous statements, oozing arrogance...
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 16, 2024, 03:07:07 PM
I really miss Christian Purslow

Don't it always seem to go, that you don't know what you've got 'til it's gone.

Maybe Heck is Purslow's QUEEG.

We are talking jape of the decade. We are talking April, May, June, July, and August Fool. Yes, that's right - I am Purslow.

Appreciate what you've got. Cos basically, I'm fantastic.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on February 16, 2024, 03:07:09 PM
A twitter post by Dan Bardell (a podcaster, Sky broadcaster, former Athletic podcaster...- do we need to do this every time?)

Been waiting to comment on that #AVFC staff document that was leaked yesterday.

Obviously some pretty serious allegations on there, but cant say that any of it surprised me.

Its important to say that they are only allegations, but based on my own experiences with the club over the years and speaking to a lot of people, I can imagine that kind of thing going on in high positions at the football club.

My opinion is that Unai Emery and the players have papered over cracks at the club this last 18 months with their incredible achievements.

I want the best for Villa, and for them to be the best they can be in every aspect, but I also want things to be done with the class that befits our wonderful club.


Heck has only been there 9 months or so, so what cracks were there the previous 9 months that Emery has papered over?
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 16, 2024, 03:08:12 PM
Perhaps he means generally behind the scenes, rather than just on Heck's watch.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on February 16, 2024, 03:11:51 PM
If it's not true, then Heck has nothing to worry about. If there's any of it that's true, then he's going to have to explain himself to Nas. Certainly none of his actions so far really make him stand out as a consumate professional. The way he got the North Stand story out was amateurish beyond belief, and the rebranding has become a complete fiasco.

One decision, for me, really sums up Heck's time with us so far. The badge (even though the redevelopment is the one that is a bigger issue)

Parking, for a moment, how people feel about the crest designs and which one is objectively better, it was all done and dusted in November 2022 when the round design was chosen.

Chris Heck's first major decision last summer was to reopen the whole question of the badge. Can anybody hand on heart say this was a good decision? Here we are in Feb 2024 and we still haven't got a clear visual identity which must be having some impact on merch sales and which hasn't, in my opinion, really served the interests of the club. It has just led to another year of debate, arguments and ambiguity and whatever 'win' they would have got out of launching a visual rebrand has been squandered because we are all sick to death of it now. It will surely be  damp squib now whenever they finally 'reveal' what he has gone with.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on February 16, 2024, 03:12:04 PM
The problems started before Heck - price rises and Terrace View for a start. 
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 16, 2024, 03:23:23 PM
If it's not true, then Heck has nothing to worry about. If there's any of it that's true, then he's going to have to explain himself to Nas. Certainly none of his actions so far really make him stand out as a consumate professional. The way he got the North Stand story out was amateurish beyond belief, and the rebranding has become a complete fiasco.

One decision, for me, really sums up Heck's time with us so far. The badge (even though the redevelopment is the one that is a bigger issue)

Parking, for a moment, how people feel about the crest designs and which one is objectively better, it was all done and dusted in November 2022 when the round design was chosen.

Chris Heck's first major decision last summer was to reopen the whole question of the badge. Can anybody hand on heart say this was a good decision? Here we are in Feb 2024 and we still haven't got a clear visual identity which must be having some impact on merch sales and which hasn't, in my opinion, really served the interests of the club. It has just led to another year of debate, arguments and ambiguity and whatever 'win' they would have got out of launching a visual rebrand has been squandered because we are all sick to death of it now. It will surely be  damp squib now whenever they finally 'reveal' what he has gone with.

Exactly.

The change from the round badge to a 'consultation' for the new badge - handled terribly
The way the new badge was revealed by a fan trawling the trademark site - embarrassing
The actual new badge itself with the drop shadow - almost universal agreement that it's terrible
The 150 anniversary badge and the way it was revealed on his personal Twitter - amateurish
The interview where he revealed he was parking the North Stand project - laughably bad.

And that's all the stuff he's supposed to be good at.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on February 16, 2024, 03:33:03 PM
I think it would be easier to ask, what has he done well?
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on February 16, 2024, 03:34:02 PM
It's a bit futile getting so hung up on the badge. Whatever design is finally agreed upon it's not set in stone from that point till eternity. If there's enough of an issue about whatever design is chosen with the fan base it will be changed again and again...
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on February 16, 2024, 03:41:36 PM
If it's not true, then Heck has nothing to worry about. If there's any of it that's true, then he's going to have to explain himself to Nas. Certainly none of his actions so far really make him stand out as a consumate professional. The way he got the North Stand story out was amateurish beyond belief, and the rebranding has become a complete fiasco.

One decision, for me, really sums up Heck's time with us so far. The badge (even though the redevelopment is the one that is a bigger issue)

Parking, for a moment, how people feel about the crest designs and which one is objectively better, it was all done and dusted in November 2022 when the round design was chosen.

Chris Heck's first major decision last summer was to reopen the whole question of the badge. Can anybody hand on heart say this was a good decision? Here we are in Feb 2024 and we still haven't got a clear visual identity which must be having some impact on merch sales and which hasn't, in my opinion, really served the interests of the club. It has just led to another year of debate, arguments and ambiguity and whatever 'win' they would have got out of launching a visual rebrand has been squandered because we are all sick to death of it now. It will surely be  damp squib now whenever they finally 'reveal' what he has gone with.
I've no real problem with ditching the old badge, I can see the logic behind that and the truth is that process was flawed too.  The fact the YTS designed the new one on Microsoft paint is a bit of a pisser though.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on February 16, 2024, 03:45:14 PM
If it's not true, then Heck has nothing to worry about. If there's any of it that's true, then he's going to have to explain himself to Nas. Certainly none of his actions so far really make him stand out as a consumate professional. The way he got the North Stand story out was amateurish beyond belief, and the rebranding has become a complete fiasco.

One decision, for me, really sums up Heck's time with us so far. The badge (even though the redevelopment is the one that is a bigger issue)

Parking, for a moment, how people feel about the crest designs and which one is objectively better, it was all done and dusted in November 2022 when the round design was chosen.

Chris Heck's first major decision last summer was to reopen the whole question of the badge. Can anybody hand on heart say this was a good decision? Here we are in Feb 2024 and we still haven't got a clear visual identity which must be having some impact on merch sales and which hasn't, in my opinion, really served the interests of the club. It has just led to another year of debate, arguments and ambiguity and whatever 'win' they would have got out of launching a visual rebrand has been squandered because we are all sick to death of it now. It will surely be  damp squib now whenever they finally 'reveal' what he has gone with.

Yes, the round one is shit and most people didn't like it, regardless of whether it was the one voted for (if you have 2 shit choices you pick the least shit). The lion faced the wrong way for a start.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 16, 2024, 03:47:52 PM
It's a bit futile getting so hung up on the badge. Whatever design is finally agreed upon it's not set in stone from that point till eternity. If there's enough of an issue about whatever design is chosen with the fan base it will be changed again and again...
the badge seems to be causing a disproportionate level of angst for sure
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 16, 2024, 03:49:02 PM
It's a bit futile getting so hung up on the badge. Whatever design is finally agreed upon it's not set in stone from that point till eternity. If there's enough of an issue about whatever design is chosen with the fan base it will be changed again and again...

It's not the design itself, it's the absolutely stupid way he's gone about everything.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on February 16, 2024, 03:54:40 PM
It's a bit futile getting so hung up on the badge. Whatever design is finally agreed upon it's not set in stone from that point till eternity. If there's enough of an issue about whatever design is chosen with the fan base it will be changed again and again...

It's not the design itself, it's the absolutely stupid way he's gone about everything.

Thank you Risso. I even said 'parking how people feel about the design' but I think reading what is posted is gone out of fashion.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on February 16, 2024, 04:08:22 PM
the badge and stadium issues will pale into insignifcance if indeed he is creating this environment internally. The correlation to the communications disaster on all projects wouldn't be such a shock if those producing the work are all fucked off.
Title: Re: Chris Heck - President of Business Operations
Post by: Nelly on February 16, 2024, 04:13:55 PM
I really miss Christian Purslow

Don't it always seem to go, that you don't know what you've got 'til it's gone.

Maybe Heck is Purslow's QUEEG.

We are talking jape of the decade. We are talking April, May, June, July, and August Fool. Yes, that's right - I am Purslow.

Appreciate what you've got. Cos basically, I'm fantastic.

This whole thing does seem like he's been secretly reading from the junior encyclopedia of how to run a football club.
Title: Re: Chris Heck - President of Business Operations
Post by: nick harper on February 16, 2024, 04:14:45 PM
Irrespective of how true this all is, the fact this detail has been shared publicly must make working at Villa pretty toxic right now. Office working culture can very easily become very unpleasant where trust and open communication is breaking down. Not good for a club with ambitions and trying to compete at the top end of the league.

If there are problems at the top of a club, it usually filters down and affects all staff eventually.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on February 16, 2024, 04:15:01 PM
If it's not true, then Heck has nothing to worry about. If there's any of it that's true, then he's going to have to explain himself to Nas. Certainly none of his actions so far really make him stand out as a consumate professional. The way he got the North Stand story out was amateurish beyond belief, and the rebranding has become a complete fiasco.

One decision, for me, really sums up Heck's time with us so far. The badge (even though the redevelopment is the one that is a bigger issue)

Parking, for a moment, how people feel about the crest designs and which one is objectively better, it was all done and dusted in November 2022 when the round design was chosen.

Chris Heck's first major decision last summer was to reopen the whole question of the badge. Can anybody hand on heart say this was a good decision? Here we are in Feb 2024 and we still haven't got a clear visual identity which must be having some impact on merch sales and which hasn't, in my opinion, really served the interests of the club. It has just led to another year of debate, arguments and ambiguity and whatever 'win' they would have got out of launching a visual rebrand has been squandered because we are all sick to death of it now. It will surely be  damp squib now whenever they finally 'reveal' what he has gone with.

Exactly.

The change from the round badge to a 'consultation' for the new badge - handled terribly
The way the new badge was revealed by a fan trawling the trademark site - embarrassing
The actual new badge itself with the drop shadow - almost universal agreement that it's terrible
The 150 anniversary badge and the way it was revealed on his personal Twitter - amateurish
The interview where he revealed he was parking the North Stand project - laughably bad.

And that's all the stuff he's supposed to be good at.

I'm not sure but have you mentioned it before?  ;)

Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on February 16, 2024, 04:17:09 PM
the badge and stadium issues will pale into insignifcance if indeed he is creating this environment internally. The correlation to the communications disaster on all projects wouldn't be such a shock if those producing the work are all fucked off.
That's exactly the point - "it's not what you do, it's the way that you do it".
If only a small part of the Twittered letter is true, the owners have no choice to but to sack him off, pronto. I'm sure that the EPL and the FA have clear guidelines on governance and good practice in business, and having robust HR guidelines that conform to legislation will be part of that. Organisations cannot operate effectively when a corrosive culture of rule-breaking, employee-denigration and a total flaunting of the basics of employment law exist.
Just look at Twitter for proof - $45bn dropped off its value as a result of Musk being an utter cnut.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on February 16, 2024, 04:18:06 PM
Dan Bardell would’ve had interactions around the club and beyond the fan experience.  If he isn’t suprised by the leaks then its bad news for the club.  A bit gutting to be honest, as the football side is in the best shape for a generation.

ps can someone explain the “Dan Bardell, who?” Joke?   
Title: Re: Chris Heck - President of Business Operations
Post by: Jon Crofts on February 16, 2024, 04:19:33 PM
Dan Bardell would’ve had interactions around the club and beyond the fan experience.  If he isn’t suprised by the leaks then its bad news for the club.  A bit gutting to be honest, as the football side is in the best shape for a generation.

ps can someone explain the “Dan Bardell, who?” Joke?   

Can they not. Thanks.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on February 16, 2024, 04:25:51 PM
It's just another example of Bad English's influence on the forum.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on February 16, 2024, 04:32:03 PM
If it's not true, then Heck has nothing to worry about. If there's any of it that's true, then he's going to have to explain himself to Nas. Certainly none of his actions so far really make him stand out as a consumate professional. The way he got the North Stand story out was amateurish beyond belief, and the rebranding has become a complete fiasco.

One decision, for me, really sums up Heck's time with us so far. The badge (even though the redevelopment is the one that is a bigger issue)

Parking, for a moment, how people feel about the crest designs and which one is objectively better, it was all done and dusted in November 2022 when the round design was chosen.

Chris Heck's first major decision last summer was to reopen the whole question of the badge. Can anybody hand on heart say this was a good decision? Here we are in Feb 2024 and we still haven't got a clear visual identity which must be having some impact on merch sales and which hasn't, in my opinion, really served the interests of the club. It has just led to another year of debate, arguments and ambiguity and whatever 'win' they would have got out of launching a visual rebrand has been squandered because we are all sick to death of it now. It will surely be  damp squib now whenever they finally 'reveal' what he has gone with.

Exactly.

The change from the round badge to a 'consultation' for the new badge - handled terribly
The way the new badge was revealed by a fan trawling the trademark site - embarrassing
The actual new badge itself with the drop shadow - almost universal agreement that it's terrible
The 150 anniversary badge and the way it was revealed on his personal Twitter - amateurish
The interview where he revealed he was parking the North Stand project - laughably bad.

And that's all the stuff he's supposed to be good at.

I'm not sure but have you mentioned it before?  ;)

I think it’s a good and worthwhile summary. Maybe we should all stop moaning about anything when we’ve done it the once, like the government perhaps?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 16, 2024, 04:58:04 PM
It's a bit futile getting so hung up on the badge. Whatever design is finally agreed upon it's not set in stone from that point till eternity. If there's enough of an issue about whatever design is chosen with the fan base it will be changed again and again...

It's not the design itself, it's the absolutely stupid way he's gone about everything.

Absolutely this.

End of the day, we can live with whatever they decide they want. Some of us will hate it but we’ll get over it soon enough.

What does rankle is some of the stuff that came out of the club during this process.

Acting as if the round badge was a Rotterdam memorial thing on the, err, 41st anniversary.

Telling us it was a commercial trial when it was clearly scrapped.

Pretending to consult with fans when they had already decided.

Thinking we’re so stupid, nobody would check trademark applications.

Presenting it to the FAB in a video then saying there wasn’t any negative feedback in a manner which suggests it was discussed, when actually, the FAB said it wasn’t.

Honestly, my problem with it is not about this design or that, it’s about being taken for idiots.

And let’s not forget, all this ^^^^ is just about the badge. There’s then the North Stand, the lower grounds, the terrace view etc etc.

Reading reports of the FAB meetings, it sounds very, very much to me like the fans are generally getting sneered at by these people.

I have massive respect for our owners and look forward to Heck and Hatton delivering amazing commercial results, but I just don’t trust this pair, my default setting is to initially not believe anything they tell us.

That’s pretty impressive going. Even Tom Fox maintained credibility longer than these.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 16, 2024, 05:27:02 PM
Office working culture can very easily become very unpleasant where trust and open communication is breaking down.
this is just normal in the UK i find
Title: Re: Chris Heck - President of Business Operations
Post by: Jon Crofts on February 16, 2024, 06:23:22 PM
Office working culture can very easily become very unpleasant where trust and open communication is breaking down.
this is just normal in the UK i find

Although it’s not specifically called out in the site rules can you do us all the courtesy of starting a sentence with a capital letter and ending sentences with a full stop or period if you’re of an American persuasion.
Your tomes are hardly streams of consciousness so it really isn’t a big ask, furthermore even if you are typing on a mobile I cannot think of an application that doesn’t capitalise the first letter of a sentence & add a full stop after a double space.

Thanks.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on February 16, 2024, 06:46:35 PM
Since getting rid of Gerrard we have been fairly ruthless in weeding out those players considered to be underperforming or surplus to requirements. If this statement has any basis in truth looks as though similar is happening on the commercial and administrative side.
Title: Re: Chris Heck - President of Business Operations
Post by: brontebilly on February 16, 2024, 07:21:03 PM
Since getting rid of Gerrard we have been fairly ruthless in weeding out those players considered to be underperforming or surplus to requirements. If this statement has any basis in truth looks as though similar is happening on the commercial and administrative side.

The main underperformer is Chris Heck. Seems Gerrard esque in being proven utterly out of his depth very quickly. That's before these allegations. 
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on February 16, 2024, 07:34:33 PM
Office working culture can very easily become very unpleasant where trust and open communication is breaking down.
this is just normal in the UK i find

Although it’s not specifically called out in the site rules can you do us all the courtesy of starting a sentence with a capital letter and ending sentences with a full stop or period if you’re of an American persuasion.
Your tomes are hardly streams of consciousness so it really isn’t a big ask, furthermore even if you are typing on a mobile I cannot think of an application that doesn’t capitalise the first letter of a sentence & add a full stop after a double space.

Thanks.
your right,it isn't against site rules
Title: Re: Chris Heck - President of Business Operations
Post by: itmustbe_it is! on February 16, 2024, 08:32:51 PM
Office working culture can very easily become very unpleasant where trust and open communication is breaking down.
this is just normal in the UK i find

Although it’s not specifically called out in the site rules , can you do us all the courtesy of starting a sentence with a capital letter and ending sentences with a full stop, or period if you’re of an American persuasion.
Your tomes are hardly streams of consciousness so it really isn’t a big ask ;  furthermore even if you are typing on a mobile I cannot think of an application that doesn’t capitalise the first letter of a sentence and add a full stop after a double space.

Thanks.

FTFY.
Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on February 16, 2024, 08:36:52 PM
bring back Purslow.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 16, 2024, 09:27:26 PM
Since getting rid of Gerrard we have been fairly ruthless in weeding out those players considered to be underperforming or surplus to requirements. If this statement has any basis in truth looks as though similar is happening on the commercial and administrative side.

There's a big difference between getting rid of Coutinho on £180K a week, and Pat on the purchase ledger in accounts.
Title: Re: Chris Heck - President of Business Operations
Post by: Villa in Denmark on February 16, 2024, 09:45:16 PM
Office working culture can very easily become very unpleasant where trust and open communication is breaking down.
this is just normal in the UK i find
Have you considered the possibility that if the problem follows you around the problem might be you?
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on February 17, 2024, 12:25:42 PM
Whilst the content of this article smacks of extreme self-entitlement, the theme is that if we want to compete with the best we have to get the non-footballing structures right and populated with the best we can get.
https://www.theguardian.com/football/2024/feb/16/ashworth-and-wilcox-the-next-pieces-in-jigsaw-of-new-manchester-united
I wonder whether Heck is the best we can get, and I also question whether having him at the top of the structure is wise given that he seems like a loose cannon.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on February 17, 2024, 12:34:07 PM
I am convinced he is no where near the best we could get, as P Walnuts points out above, you don’t get that many things wrong in so short a time period if you are any where near competent let alone best in the business.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on February 17, 2024, 01:16:48 PM
I’m always very wary with an American taking charge of anything to do with football. They tend to try to use methods more in line with American sports and, doubt they understand our ways when it comes to football. Haven’t seen anything from Heck yet to disprove my theory.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on February 17, 2024, 02:03:08 PM
Fortunately with Monchi, Emery and Vidaganay, he’s hopefully not being allowed anywhere near the Football side of the club.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on February 17, 2024, 02:11:36 PM
Fortunately with Monchi, Emery and Vidaganay, he’s hopefully not being allowed anywhere near the Football side of the club.
Well yes, but he plays a pivotal role in the team's success through the commercial activities.
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on February 17, 2024, 05:41:09 PM
Wes Edens is American and he seems to be doing alright. I don't think we should be painting with a broad brush here.

Heck appears to be a twat, but we don't know what successes he has lined up on the commercial side yet. For me he has until the summer to prove his business acumen, however any truth in the recently alleged transgressions should result in his immediate removal (and where appropriate, prosecution).
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 17, 2024, 05:43:49 PM
wasn't Heck hand picked by NSWE
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 17, 2024, 05:49:17 PM
wasn't Heck hand picked by NSWE

Well who else would it have been?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 17, 2024, 07:18:01 PM
So don't expect Heck to be going anywhere soon . This Ben Hatton seems to be getting just as much flack in that letter if not more .
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 17, 2024, 08:27:36 PM
Heck pictured out in Fulham with fans after the game getting the beers in.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on February 18, 2024, 01:04:30 AM
Hopefully he took notes on how it should operate.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on February 18, 2024, 04:17:00 AM
It's just another example of Bad English's influence on the forum.
Apart from

"No RIP or putting football into perspective"
Who is Dan Bardell'?
What is 'bs' (and why don't you just write 'bullshit', we're not in the USA)?

nobody takes any notice of me whatsoever. :-)
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on February 18, 2024, 04:49:32 AM
It's just another example of Bad English's influence on the forum.
Apart from

"No RIP or putting football into perspective"
Who is Dan Bardell'?
What is 'bs' (and why don't you just write 'bullshit', we're not in the USA)?

nobody takes any notice of me whatsoever. :-)
Wrong, some of us have formed  a cult and have chosen you as our leader.
FTFNRIPWTFIDB .
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 18, 2024, 07:31:11 AM
SWMBO
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on February 18, 2024, 10:11:29 AM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 18, 2024, 10:46:07 AM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.
Be about right and aligns to their overall turnover which is about X3 ours.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 18, 2024, 10:48:56 AM
He was probably summoned round to Nas's gaff yesterday, and told to go and mix with the proles afterwards to try and regain a bit of goodwill.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on February 18, 2024, 10:50:29 AM
Who is Russ Dale?
Title: Re: Chris Heck - President of Business Operations
Post by: john e on February 18, 2024, 11:12:14 AM
He was probably summoned round to Nas's gaff yesterday, and told to go and mix with the proles afterwards to try and regain a bit of goodwill.

He never bought me a pint the rotter
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 18, 2024, 11:15:11 AM
Who is Russ Dale?

He's Dan Bardell, podcaster, Villa fan, occasionally on Sky Sports.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 18, 2024, 11:24:09 AM
He was probably summoned round to Nas's gaff yesterday, and told to go and mix with the proles afterwards to try and regain a bit of goodwill.

He never bought me a pint the rotter
"i'm next cocksucker" at the bar
Title: Re: Chris Heck - President of Business Operations
Post by: frankmosswasmyuncle on February 18, 2024, 11:32:52 AM
He was probably summoned round to Nas's gaff yesterday, and told to go and mix with the proles afterwards to try and regain a bit of goodwill.

He never bought me a pint the rotter
Nor me!

One thing I did notice...on my way back to the coach, had to pass the Fulham shop....the queues were massive, controlled by stewards and were clearly going to take some time to get through....also lads bringing barrels of beer to the bars at the away end as we all made our way out....for post match drinkies, obviously. So, clearly built in as part of the match experience...and not just for those "willing" to pay £120 extra for the privilege!!! Just for the regular punters not in a rush to get home.

Sorry, that's two things!
Title: Re: Chris Heck - President of Business Operations
Post by: Ian. on February 18, 2024, 11:33:34 AM
Who is Russ Dale?

He sounds like a dog. A Russ Dale Terrier maybe?
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on February 18, 2024, 12:04:53 PM
SWMBO
How could I forget?
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on February 18, 2024, 12:11:22 PM
SWMBO
How could I forget?

Plus you've made "I see fans are leaving VP early "to beat the traffic" " (do I need double quotation marks there?) and "Giving the wankers" into regular match-thread bingo-phrases.

Your impact shouldn't be cheapened.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on February 18, 2024, 12:19:10 PM
SWMBO

Plus 'FTF' (and variations thereof).
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on February 18, 2024, 12:32:19 PM
i thought russ dale was where risso lived

it's mad lit, on god, no cap
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on February 18, 2024, 02:06:37 PM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.
Be about right and aligns to their overall turnover which is about X3 ours.

It’s not 3 times ours.

It’s not far off though.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 18, 2024, 02:26:35 PM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.
Be about right and aligns to their overall turnover which is about X3 ours.

It’s not 3 times ours.

It’s not far off though.
That's why i said about x3.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on February 18, 2024, 02:32:27 PM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.
And how many years do you need to maintain that to pay off the debt of the new stadium?
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on February 18, 2024, 02:33:28 PM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.
Be about right and aligns to their overall turnover which is about X3 ours.

It’s not 3 times ours.

It’s not far off though.
That's why i said about x3.

Yeah, the second sentence was an edit. I thought it was about double til I went and checked.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on February 18, 2024, 02:36:40 PM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.
And how many years do you need to maintain that to pay off the debt of the new stadium?

Depends who you owe it to I guess.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 18, 2024, 03:05:46 PM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.
And how many years do you need to maintain that to pay off the debt of the new stadium?

Well at least as far as FFP goes, it doesn't matter. The increased income hits the P&L and affects FFP. The costs of building the new stand don't.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on February 18, 2024, 03:11:08 PM
I think our match day spend is I’ll be much higher this season.  It would be even higher if they could find a way of serving people quicker I would probably spend a lot more if there was a chance of getting served
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 18, 2024, 03:23:01 PM
Regular punters alone are nowhere near enough to provide much of an uplift.

I understand it is just part of the jigsaw but if 40,000 all bought a pint at £5, that is £200k per home game - and we’ll never get near that so this is mega optimistic numbers - that is 3.8m a year (and I bet after costs our margin is tiny on all that so profit would be way less. 

Yeah, it adds to the pot, but the real money there is in corporate - corporate that is almost permanently sold out and therefore in short supply.

The Lower Grounds and Terrace View, even should they sell out every single match, would add a pinprick of revenue.

Driving all of this, though, is the number of people in the ground, that has got to increase and that’s what makes the stadium situation so weird.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 18, 2024, 04:25:18 PM
I think our match day spend is I’ll be much higher this season.  It would be even higher if they could find a way of serving people quicker I would probably spend a lot more if there was a chance of getting served
take this to the Witton Upper thread.
Title: Re: Chris Heck - President of Business Operations
Post by: aldridgeboy on February 18, 2024, 04:35:30 PM
And the Upper Trinity thread ( if there is one lol)

I will never even try to get food or drink at a home game again after my one attempt this year. Just no point trying unless I miss last 20 mins of first half or first 15 mins of second
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on February 18, 2024, 04:39:55 PM
Regular punters alone are nowhere near enough to provide much of an uplift.

I understand it is just part of the jigsaw but if 40,000 all bought a pint at £5, that is £200k per home game - and we’ll never get near that so this is mega optimistic numbers - that is 3.8m a year (and I bet after costs our margin is tiny on all that so profit would be way less. 

Yeah, it adds to the pot, but the real money there is in corporate - corporate that is almost permanently sold out and therefore in short supply.

The Lower Grounds and Terrace View, even should they sell out every single match, would add a pinprick of revenue.

Driving all of this, though, is the number of people in the ground, that has got to increase and that’s what makes the stadium situation so weird.

Exactly this, there is no inclination to improve anything for us plebs when it’s the real money with the real margins that they want
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on February 19, 2024, 09:54:26 PM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.

Although as they have a season ticket price difference over ours of + £200 at he lower end and + £1200 for the rich seats, it it not just coming from the bigger stadium but what people are prepared to pay. They also charge £45-£55 just to be able to buy day to day tickets on the priority route (not sure if they reach general sale). You do get all but £10 back in vouchers, but that is vouchers to get £10 off the Spurs streaming subscription, and the rest in club shop vouchers.

With the way we have reacted to the offerings our club has tried to get extra money in, I can expect similar when we try to go down similar routes.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on February 19, 2024, 10:39:36 PM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.

Although as they have a season ticket price difference over ours of + £200 at he lower end and + £1200 for the rich seats, it it not just coming from the bigger stadium but what people are prepared to pay. They also charge £45-£55 just to be able to buy day to day tickets on the priority route (not sure if they reach general sale). You do get all but £10 back in vouchers, but that is vouchers to get £10 off the Spurs streaming subscription, and the rest in club shop vouchers.

With the way we have reacted to the offerings our club has tried to get extra money in, I can expect similar when we try to go down similar routes.

I pay £80 just to be able to buy tickets for me and the kids.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on February 19, 2024, 10:59:31 PM
I didn't realise we were doing paid memberships now being as DW has mentioned previously you don't have to pay to be on the ST list (Spurs ones include that as a perk, so no ST 5 years down the line if you are not paying £50 a year to keep on it). Not sure how many kids you have but they run £25 for kids memberships.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on February 20, 2024, 02:02:42 AM
I didn't realise we were doing paid memberships now being as DW has mentioned previously you don't have to pay to be on the ST list (Spurs ones include that as a perk, so no ST 5 years down the line if you are not paying £50 a year to keep on it). Not sure how many kids you have but they run £25 for kids memberships.

Two of brainwashing age. The others have completed their training. Membership is £40 for me, £20 each for the kids.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on February 20, 2024, 05:40:03 AM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.

Although as they have a season ticket price difference over ours of + £200 at he lower end and + £1200 for the rich seats, it it not just coming from the bigger stadium but what people are prepared to pay. They also charge £45-£55 just to be able to buy day to day tickets on the priority route (not sure if they reach general sale). You do get all but £10 back in vouchers, but that is vouchers to get £10 off the Spurs streaming subscription, and the rest in club shop vouchers.

With the way we have reacted to the offerings our club has tried to get extra money in, I can expect similar when we try to go down similar routes.

I pay £80 just to be able to buy tickets for me and the kids.
I'm similar - pay £100/yr for me, my dad, and 1 child's membership which our 3 kids share. Can't really justify getting them all membership when we realistically can't get the kids to more than 1-2 games a season (needing Saturday 3pm kickoffs basically for us all to be able to get to VP & back by public transport)
Title: Re: Chris Heck - President of Business Operations
Post by: Holte L2 on February 20, 2024, 07:40:42 AM
I had a moment of weakness before the Manure match.  I bought a bottle of water and a sausage roll from the Amazon stye pick up in the Holte  Checked my bank the next day £8! £8 for a sausage roll and a water. The world's gone mad.

I won't be doing that again!!
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 20, 2024, 08:31:45 AM
When are we going to see the improvements in every part of the ground, as promised in his dog walk video from Bodymoor? No changes in the Trinity, other than now having luke warm water in the sinks, rather than water directly from the Arctic. Still no way of people drying their hands without queueing. 
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on February 20, 2024, 08:35:33 AM
When are we going to see the improvements in every part of the ground, as promised in his dog walk video from Bodymoor? No changes in the Trinity, other than now having luke warm water in the sinks, rather than water directly from the Arctic. Still no way of people drying their hands without queueing. 

 I dont get the last line. If there is someone using the towel dispensers, then you have to wait.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 20, 2024, 08:36:49 AM
There are no towel dispensers - just two hand dryers...
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 20, 2024, 08:38:34 AM
Pretty telling that they can do the installation of the entire Terrace View structure relatively quickly but people are still having to wait form them to provide toilet facilities which come anywhere near alignment with the price of match tickets.

Just fucking sort it out, it is so fucking annoying that there seems to still be lethargy in improving anything that doesn’t have pound notes attached to it.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on February 20, 2024, 08:40:47 AM
There are no towel dispensers - just two hand dryers...

Ah, ok. There's towel dispensers in the Upper Holte toilets. I presumed it was the same everywhere.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on February 20, 2024, 08:43:05 AM
People would be willing to spend a bit more money per visit to VP if the overall experience was better. Less queues and either better quality or lower prices.

Being honest when we were getting low 30k 10 years ago it was relatively easy to get served in Trinity but the whole catering thing has been an issue for longer. I remember a H&V article about it years ago.

The only way to generate a step up in income is to increase the ground capacity with special focus on corporate hospitality and/or garner far more global sponsorship deals. The former is being honest easier.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on February 20, 2024, 08:49:36 AM
On Twatter:

Russ Dale 🦁
@russkyd11
20h

Aston Villa matchday revenue... £36m....
Spurs matchday revenue.....£106m.....
But a new stadium would be a terrible idea wouldn't it? 🙄
Can't move forwards if you're standing still.
#avfc


I don't know whether the numbers are right, but I'm guessing the 3x differential is probably not far off being.

Although as they have a season ticket price difference over ours of + £200 at he lower end and + £1200 for the rich seats, it it not just coming from the bigger stadium but what people are prepared to pay. They also charge £45-£55 just to be able to buy day to day tickets on the priority route (not sure if they reach general sale). You do get all but £10 back in vouchers, but that is vouchers to get £10 off the Spurs streaming subscription, and the rest in club shop vouchers.

With the way we have reacted to the offerings our club has tried to get extra money in, I can expect similar when we try to go down similar routes.

Indeed.  We could close a chunk of that revenue gap just by putting up the prices of our tickets and anything match-day related to what Spurs charge, and by playing more matches at home (which we're doing this season). 

But can you imagine the carnage on here if we started charging two-grand or more for some of our season tickets?  This season our most expensive season ticket is still cheaper than Spurs' CHEAPEST season ticket, by about 10%.

A new stadium doesn't close that revenue gap unless we start charging Spurs-style prices.  And we can charge Spurs-style prices without moving to a new stadium, if we want to.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on February 20, 2024, 08:53:40 AM
My son turns 18 the week before we play Spurs so he moves up an age/price bracket and I paid £110 for tickets for me and him in the lower Holte. Getting very close to my tipping point.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 20, 2024, 09:03:32 AM
The toilets in the upper Holte are a disgrace. I like some decent reading material while I pee, but the posters aren't updated enough and too often I am left reading the Saville plaque on the trough.
Title: Re: Chris Heck - President of Business Operations
Post by: frank black on February 20, 2024, 09:20:50 AM
I was talking to some Spurs fans before the Fulham game. £60 quid a game was the season ticket price. They couldn’t get their heads around why we would baulk at paying this.. sadly it’s not far away before we’ll be paying similar.
They love their new stadium but hate the queues for a pint (apparently, but can’t imagine they’re as bad as ours). One of was a condescending idiot, so the cherry was on the cake when they lost.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on February 20, 2024, 09:39:35 AM
I the think the Everton cup game alone, highlights the difficulties the club will have if ticket and season prices keep hiking up. I know its more complicated than this, people picking and choosing their games with euro and league games as well. But when i was down at Spurs last season, there were obviously thousands of tourists there, same as Chelsea the other week in the cup. The amount of photos being taken, seemed to me indicative of home supporters’  who didn’t/couldn’t get to games very often. Nevermind whether we want Villa to turn into a haven for tourists or not, the reality is we’re based in Birmingham and much as I see myself as Brummie first before any nationality and defensive of my city etc, we will never ever be able to attract as many of those one off supporters, who will also do a weekend in the smoke.
I know the argument then is the tourist fans of the Manchester clubs and Liverpool, but Man U & Liverpool have 50+ years of cup winning and brand building and Man City can afford to keep their prices low.

Villa have a problem I feel as they are literally in danger of pricing loyalty out of their market and I’m not convinced there are another 10,000-20,000 ready to commit to season tickets year after year (I know I sound all flintstone here).

One thing i would say, the tap and go bar, pre order bar and outside bar, have made it much easier to get a beer and food in the lower holte, even at half time.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on February 20, 2024, 09:50:27 AM
^^ You may have a point on the tourist thing, but I don’t know. The Premier League is a worldwide attraction after all. One thing we do know - we could sell more corporate, more GA season tickets and more individual match tickets if we had room. We should be making room.

Anyone remember that article years ago, something like ‘Why Villa and Not Everton’? It went into detail about our catchment area compared to other clubs. It could be a huge advantage.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on February 20, 2024, 09:54:57 AM
We all know football is too expensive. But we all want success. It's almost impossible to have  the latter without the former.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 20, 2024, 10:14:35 AM
We all know football is too expensive. But we all want success. It's almost impossible to have  the latter without the former.

Expensive compared to what though? If it's football 20 years ago then yes, but if you compare it to equivalent entertainment options then probably not.

A basic seat at the NEC for a gig £60+
Mostertrucks at the NIA £50+
Big show at the Hippodrome £70+
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on February 20, 2024, 10:15:31 AM
We all know football is too expensive. But we all want success. It's almost impossible to have  the latter without the former.

Expensive compared to what though? If it's football 20 years ago then yes, but if you compare it to equivalent entertainment options then probably not.

A basic seat at the NEC for a gig £60+
Mostertrucks at the NIA £50+
Big show at the Hippodrome £70+

You don't go to any of them every other week.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 20, 2024, 10:19:55 AM
We all know football is too expensive. But we all want success. It's almost impossible to have  the latter without the former.

Expensive compared to what though? If it's football 20 years ago then yes, but if you compare it to equivalent entertainment options then probably not.

A basic seat at the NEC for a gig £60+
Mostertrucks at the NIA £50+
Big show at the Hippodrome £70+

You don't go to any of them every other week.

True, but they're also not soul-crushingly important to us, either.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on February 20, 2024, 10:20:49 AM
We all know football is too expensive. But we all want success. It's almost impossible to have  the latter without the former.

Expensive compared to what though? If it's football 20 years ago then yes, but if you compare it to equivalent entertainment options then probably not.

A basic seat at the NEC for a gig £60+
Mostertrucks at the NIA £50+
Big show at the Hippodrome £70+

It is all relative.

Cheltenham Festival - cheapest standing is £50 and £7.50 a pint and the queues are much worse.

In the 2013-16 dark days me and the Missus used to pick up tickets for £15-£25 quid each on exchange sites. Trinity Lower, Holte Upper etc..

Pay 3 times that now only because people will pay.

The ground is full more or less every game - they made one mistake with Everton game.

Either existing punters pay more or we get more punters including richer Corporate ones.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 20, 2024, 10:30:17 AM
We all know football is too expensive. But we all want success. It's almost impossible to have  the latter without the former.

Expensive compared to what though? If it's football 20 years ago then yes, but if you compare it to equivalent entertainment options then probably not.

A basic seat at the NEC for a gig £60+
Mostertrucks at the NIA £50+
Big show at the Hippodrome £70+

You don't go to any of them every other week.

And neither do the new fans they want to attract to games.

They want the once or twice-a-season fan, that will make a day of the event, go to the shop, spend in the stadium, be happy to "experience" the Terrace View or Holte Suite - that is where the money is.

Whether they are tourists that want to see any PL match, or "supporters" of Villa from far-flung places, whose numbers will grow if/when we actually win something.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on February 20, 2024, 10:31:17 AM
We all know football is too expensive. But we all want success. It's almost impossible to have  the latter without the former.

Expensive compared to what though? If it's football 20 years ago then yes, but if you compare it to equivalent entertainment options then probably not.

A basic seat at the NEC for a gig £60+
Mostertrucks at the NIA £50+
Big show at the Hippodrome £70+

You don't go to any of them every other week.
I would pay not to go t any of the,.
Title: Re: Chris Heck - President of Business Operations
Post by: frankmosswasmyuncle on February 20, 2024, 10:37:02 AM
There are no towel dispensers - just two hand dryers...
I know this is a minor issue but it's a genuine "who the f**k thought this up?" reflecting a number of basic issues for fans atm....took out about 4 towel dispensers which worked perfectly well, replaced with two hand dryers which a lot don't bother queuing for because...there's a queue! it's totally impractical, a pain and I have people outside waiting for me to go to our seats...
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on February 20, 2024, 10:41:08 AM
When are we going to see the improvements in every part of the ground, as promised in his dog walk video from Bodymoor? No changes in the Trinity, other than now having luke warm water in the sinks, rather than water directly from the Arctic. Still no way of people drying their hands without queueing. 

Yep it's all bullshit. "This isn't about one set of fans, it's about all fans". No it isn't. You've made the service vaguely bearable for the people prepared to pay daft prices for some shit food in the TV and LG, but in most of the stands the service and overall experience inclusing toilets is still absolutely dismal.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on February 20, 2024, 10:41:27 AM
We all know football is too expensive. But we all want success. It's almost impossible to have  the latter without the former.

Expensive compared to what though? If it's football 20 years ago then yes, but if you compare it to equivalent entertainment options then probably not.

A basic seat at the NEC for a gig £60+
Mostertrucks at the NIA £50+
Big show at the Hippodrome £70+

You don't go to any of them every other week.
I would pay not to go t any of the,.

Maybe not - but try getting a ticket to any big event these days, it's a nightmare.

Add cricket to that - ballots, waiting list, payment to get on the pre-sale list... a long way from test matches in the 80s and 90s where you could pretty much turn up on the day.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on February 20, 2024, 11:16:15 AM
We all know football is too expensive. But we all want success. It's almost impossible to have  the latter without the former.

Expensive compared to what though? If it's football 20 years ago then yes, but if you compare it to equivalent entertainment options then probably not.

A basic seat at the NEC for a gig £60+
Mostertrucks at the NIA £50+
Big show at the Hippodrome £70+

You don't go to any of them every other week.
I would pay not to go t any of the,.

Maybe not - but try getting a ticket to any big event these days, it's a nightmare.

Add cricket to that - ballots, waiting list, payment to get on the pre-sale list... a long way from test matches in the 80s and 90s where you could pretty much turn up on the day.

Again that’s not every other week, I’ve never had a problem getting a ticket for any non-international game at Edgbaston and it’s ‘relatively’ inexpensive.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 20, 2024, 11:32:32 AM
Getting to that time of year again. I'm not expecting ours to be frozen. Not with all these badge redesigns we have to fund.

https://theathletic.com/5285601/2024/02/19/arsenal-season-ticket-increase/ (https://theathletic.com/5285601/2024/02/19/arsenal-season-ticket-increase/)

4-6% increase at the Arse.

"We are also continuing to make investments to improve the matchday experience for our supporters at Emirates Stadium."

"Arsenal announced a five per cent increase in season ticket prices and the reducing the number of games included in a season ticket from 26 to 22 in February 2023."
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on February 20, 2024, 11:54:48 AM
My son turns 18 the week before we play Spurs so he moves up an age/price bracket and I paid £110 for tickets for me and him in the lower Holte. Getting very close to my tipping point.

I think that’s the same with a lot of people Chico & I think the club understand that but they will test that line, they will be perfectly fine pushing some over that tipping point whilst they are still confident they can back fill - maximising ticket revenue with the existing seats by pushing the prices up 10/15/20% a year but still selling out is cheaper than building a new stand.

Fully expect they will come up with new hospitality offferings that will see people booted out of season ticket seats…I have a great seat at the front of Witton Lane Upper, sure those seats will be targeted to make a hospitality offering at some point…I’ve said before if I was the club knowing Birmingham councils issues I’d be looking to purchase that bit of park over the road from the Witton, level it and whack up marquee or shipping containers as a hospitality zone.

As for catering & facilities…they have no inclination to improve anything for the existing fans, couldn’t care less about toilets, crowded concourses or catering offerings, there’s only minimal revenues attached …only hospitality with its big ticket prices.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on February 20, 2024, 12:02:32 PM
My son turns 18 the week before we play Spurs so he moves up an age/price bracket and I paid £110 for tickets for me and him in the lower Holte. Getting very close to my tipping point.

I think that’s the same with a lot of people Chico & I think the club understand that but they will test that line, they will be perfectly fine pushing some over that tipping point whilst they are still confident they can back fill - maximising ticket revenue with the existing seats by pushing the prices up 10/15/20% a year but still selling out is cheaper than building a new stand.

Fully expect they will come up with new hospitality offferings that will see people booted out of season ticket seats…I have a great seat at the front of Witton Lane Upper, sure those seats will be targeted to make a hospitality offering at some point…I’ve said before if I was the club knowing Birmingham councils issues I’d be looking to purchase that bit of park over the road from the Witton, level it and whack up marquee or shipping containers as a hospitality zone.

As for catering & facilities…they have no inclination to improve anything for the existing fans, couldn’t care less about toilets, crowded concourses or catering offerings, there’s only minimal revenues attached …only hospitality with its big ticket prices.
But that is not how smart business people think.
They have a captive audience for a few hours so first try and keep them for longer, then give them something to spend money on.
The big  Tescos is now full of matchday Villa Fans buying food and drink, most people would not consider buying food and drink at the ground so they are losing tens of thousands every game.
Title: Re: Chris Heck - President of Business Operations
Post by: artvandelay on February 20, 2024, 12:03:29 PM
For comparing to test cricket, my day one ticket at the test match behind the bowlers arm at Edgbaston was £72.50 (top price for that day). This gives me of course 7 hours of entertainment.

This compares to £80 in the '1888 seats' or £68 in 'zone 1' to watch us lose to Newcastle on a Tuesday night.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on February 20, 2024, 12:42:08 PM
My son turns 18 the week before we play Spurs so he moves up an age/price bracket and I paid £110 for tickets for me and him in the lower Holte. Getting very close to my tipping point.

I think that’s the same with a lot of people Chico & I think the club understand that but they will test that line, they will be perfectly fine pushing some over that tipping point whilst they are still confident they can back fill - maximising ticket revenue with the existing seats by pushing the prices up 10/15/20% a year but still selling out is cheaper than building a new stand.

Fully expect they will come up with new hospitality offferings that will see people booted out of season ticket seats…I have a great seat at the front of Witton Lane Upper, sure those seats will be targeted to make a hospitality offering at some point…I’ve said before if I was the club knowing Birmingham councils issues I’d be looking to purchase that bit of park over the road from the Witton, level it and whack up marquee or shipping containers as a hospitality zone.

As for catering & facilities…they have no inclination to improve anything for the existing fans, couldn’t care less about toilets, crowded concourses or catering offerings, there’s only minimal revenues attached …only hospitality with its big ticket prices.
But that is not how smart business people think.
They have a captive audience for a few hours so first try and keep them for longer, then give them something to spend money on.
The big  Tescos is now full of matchday Villa Fans buying food and drink, most people would not consider buying food and drink at the ground so they are losing tens of thousands every game.

I don’t disagree but would they claw back that tens of thousands if they improve the offering or will those people still buy a £3 sandwich at Tesco?  I don’t think you’ll ever create a culture where significant people want to be around the ground for hours other than the couple of games a season where the sun is out
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on February 20, 2024, 12:50:04 PM
We all know football is too expensive. But we all want success. It's almost impossible to have  the latter without the former.

Expensive compared to what though? If it's football 20 years ago then yes, but if you compare it to equivalent entertainment options then probably not.

A basic seat at the NEC for a gig £60+
Mostertrucks at the NIA £50+
Big show at the Hippodrome £70+

You don't go to any of them every other week.
I would pay not to go t any of the,.

Great, I can do you no ticket for £20 each.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on February 20, 2024, 12:51:17 PM
They won't create a culture of being at the ground spending money when they don't follow through on plans to provide such facilities for people who want a place to go and eat etc on match day
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on February 20, 2024, 12:52:46 PM
For comparing to test cricket, my day one ticket at the test match behind the bowlers arm at Edgbaston was £72.50 (top price for that day). This gives me of course 7 hours of entertainment.

This compares to £80 in the '1888 seats' or £68 in 'zone 1' to watch us lose to Newcastle on a Tuesday night.

Do watching Cricket and "7 hours of entertainment" go together?
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on February 20, 2024, 12:55:24 PM
For comparing to test cricket, my day one ticket at the test match behind the bowlers arm at Edgbaston was £72.50 (top price for that day). This gives me of course 7 hours of entertainment.

This compares to £80 in the '1888 seats' or £68 in 'zone 1' to watch us lose to Newcastle on a Tuesday night.

How does that compare to the best seats to watch England at Wembley?

Watching Villa has become very expensive but we should be making like for like comparisons otherwise it’s the equivalent of going to the Ritz and judging prices against your local Pizza Express.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on February 20, 2024, 01:31:11 PM
They won't create a culture of being at the ground spending money when they don't follow through on plans to provide such facilities for people who want a place to go and eat etc on match day

Indeed - the last 3 times (as weather allowed) I had a beer in the fans area outside the Trinity. Think they need (where they can) more of that - obviously with covering. The Forest game last season was great as they had an interview with Ken Swain, an excellent as a Villa legend and he played for both clubs.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on February 20, 2024, 01:55:14 PM
Quote
This gives me of course 7 hours of entertainment.

This is a joke - right

No game if there is a sniff of rain  - great entertainment my arse
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 20, 2024, 04:01:01 PM
Quote
This gives me of course 7 hours of entertainment.

This is a joke - right

No game if there is a sniff of rain  - great entertainment my arse

Also even when there is play, it's half a mile away and you can barely see what's going on.

Plus you're surrounded by the sort of pissed up twats who go to the cricket*.

It's almost as bad as going to the rugby**.


* only joking, cricket fans.
** rugby can get in the sea, though, along with all the people who go to the matches.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on February 20, 2024, 04:25:51 PM
Getting to that time of year again. I'm not expecting ours to be frozen. Not with all these badge redesigns we have to fund.

https://theathletic.com/5285601/2024/02/19/arsenal-season-ticket-increase/ (https://theathletic.com/5285601/2024/02/19/arsenal-season-ticket-increase/)

4-6% increase at the Arse.

"We are also continuing to make investments to improve the matchday experience for our supporters at Emirates Stadium."

"Arsenal announced a five per cent increase in season ticket prices and the reducing the number of games included in a season ticket from 26 to 22 in February 2023."

I’m expecting a double figured percentage rise again. I’ve got absolutely no evidence for this other than I think the club view us as a captive audience who will pay anything.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on February 20, 2024, 04:28:03 PM
Quote
This gives me of course 7 hours of entertainment.

This is a joke - right

No game if there is a sniff of rain  - great entertainment my arse

Also even when there is play, it's half a mile away and you can barely see what's going on.

Plus you're surrounded by the sort of pissed up twats who go to the cricket*.

It's almost as bad as going to the rugby**.


* only joking, cricket fans.
** rugby can get in the sea, though, along with all the people who go to the matches.

This message is endorsed by the Ealing Conglomerate.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on February 20, 2024, 04:32:41 PM
Getting to that time of year again. I'm not expecting ours to be frozen. Not with all these badge redesigns we have to fund.

https://theathletic.com/5285601/2024/02/19/arsenal-season-ticket-increase/ (https://theathletic.com/5285601/2024/02/19/arsenal-season-ticket-increase/)

4-6% increase at the Arse.

"We are also continuing to make investments to improve the matchday experience for our supporters at Emirates Stadium."

"Arsenal announced a five per cent increase in season ticket prices and the reducing the number of games included in a season ticket from 26 to 22 in February 2023."

I’m expecting a double figured percentage rise again. I’ve got absolutely no evidence for this other than I think the club view us as a captive audience who will pay anything.

I agree with Paul, double figures 10-15% increase across the board is my guess
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on February 20, 2024, 05:16:41 PM
The cricket is not for me. The thought of sitting next to loads of piss heads dressed as traffic cones does not appeal.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 20, 2024, 05:17:21 PM
I think there’d be uproar if it gets to double figures again.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 20, 2024, 05:19:09 PM
The cricket is not for me. The thought of sitting next to loads of piss heads dressed as traffic cones does not appeal.

I wouldn’t mind drinking, but the problem I have is that the alcohol is what a lot of the idiots are there for. The cricket is just a backdrop and excuse for it.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 20, 2024, 05:20:00 PM
I think there’d be uproar if it gets to double figures again.

On the other hand, if you're going to bang through a double figure percentage price increase, qualifying for the Champions League is absolutely the time to do it.

Heck is probably pacing around his office right now, going on about this and shouting "Let's screw those COCKSUCKERS for every penny we can!".
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 20, 2024, 05:21:08 PM
It rings too true…  :-\
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on February 20, 2024, 05:22:21 PM
The cricket is not for me. The thought of sitting next to loads of piss heads dressed as traffic cones does not appeal.

I wouldn’t mind drinking, but the problem I have is that the alcohol is what a lot of the idiots are there for. The cricket is just a backdrop and excuse for it.

That's some away fans for you as well. Watch that ridiculous Davo's Diary as an example.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on February 20, 2024, 05:38:45 PM
I think there’d be uproar if it gets to double figures again.

"If you don't want it there's thirty thousand who do..."
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on February 20, 2024, 05:52:20 PM
I think there’d be uproar if it gets to double figures again.

"If you don't want it there's thirty thousand who do..."

Its classic FOMO at the moment because the team are doing so well. Like others i'm expecting a double digit increase which whilst I can afford it i'm sure other may struggle. I'd be happier if people who sat in Z1 and 2's increases were more than those in say 3 or 4 as I'd imagine, and happy to be proved wrong, any increases may be more affordable on the basis you can already afford higher priced tickets.

In Z2 my ticket is currently £41 a game, I think that's about fair for a mid table team with higher aspirations but for one thats gets in the Champs League and is competing at the top end of table, Id say £45 to £50 in Z2 is more realistic for next season. But that's the "value" as I perceive it, others will of course be different.   
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on February 20, 2024, 05:53:46 PM
I think there’d be uproar if it gets to double figures again.

They aren’t here to reward loyalty, they have no care who sits on those seats so long as they pay
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on February 20, 2024, 10:11:57 PM
I think there’d be uproar if it gets to double figures again.

"If you don't want it there's thirty thousand who do..."
Thirty thousand cocksuckers looking to replace this cocksucker after the best part of four decades, but thats progress and all us cocksuckers better get with the goddam cocksucking programme.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on February 20, 2024, 10:14:44 PM
I think there’d be uproar if it gets to double figures again.

Are we still talking about watching England at the cricket?
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on February 21, 2024, 12:49:40 AM
I think there’d be uproar if it gets to double figures again.

Are we still talking about watching England at the cricket?

Very good.

Edit: I'm an England cricket fan, just to clarify.

(I remember a joke I enjoyed about the England football team a few years ago that was greeted with nothing but 'better than Ireland' responses.)
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on February 21, 2024, 11:25:38 AM
Hi Frank, I have PM’d you back as I did after Chelsea as well, hopefully they are getting through? But thanks for your messages
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on February 21, 2024, 04:56:39 PM
I think there’d be uproar if it gets to double figures again.

"If you don't want it there's thirty thousand who do..."

Surely they can't use that again after what he said about the reasons the North Stand got cancelled.... sorry Paused.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on February 21, 2024, 05:15:00 PM
I think there’d be uproar if it gets to double figures again.

"If you don't want it there's thirty thousand who do..."

Surely they can't use that again after what he said about the reasons the North Stand got cancelled.... sorry Paused.

They can use that until such time as the waiting list isn’t there or all those who genuinely want to buy a ticket have one.

Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on February 21, 2024, 05:22:55 PM
I think there’d be uproar if it gets to double figures again.

"If you don't want it there's thirty thousand who do..."

Surely they can't use that again after what he said about the reasons the North Stand got cancelled.... sorry Paused.

They can use that until such time as the waiting list isn’t there or all those who genuinely want to buy a ticket have one.

This is why this decision is so damn frustrating. In my life Villa have had higher capacity crowds than our present capacity yet never have we had such consistently high attendances across multiple seasons as we have had under these owners. Never has their been a stronger case for redevelopment and they are pissing it away and very likely to actually drive fans away with extortionate price hikes.

Every time we are on the cusp of something really big we take a decision that undermines it and the NS cancellation has really sent a shiver up my spine for that reason
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 21, 2024, 06:35:44 PM
In line with the rate of inflation falling i am envisaging ST increases of circa 4-6% on average though some of the cheapest areas may see 7-10%.
What i would expect is more normal seated areas converted to either Full Corporate or what i'd describe as Corporate Lite .
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on February 21, 2024, 06:41:31 PM
I think there’d be uproar if it gets to double figures again.

Are we still talking about watching England at the cricket?

Very good.

Edit: I'm an England cricket fan, just to clarify.

(I remember a joke I enjoyed about the England football team a few years ago that was greeted with nothing but 'better than Ireland' responses.)

Martin McGuinness was a big fan of the England cricket team, too, weirdly.
Title: Re: Chris Heck - President of Business Operations
Post by: Richard E on February 21, 2024, 06:47:45 PM
Probably watched them at lot at Lords while meeting his MI5 handler.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on February 21, 2024, 08:08:42 PM
I think there’d be uproar if it gets to double figures again.

"If you don't want it there's thirty thousand who do..."

Surely they can't use that again after what he said about the reasons the North Stand got cancelled.... sorry Paused.

They can use that until such time as the waiting list isn’t there or all those who genuinely want to buy a ticket have one.

This is why this decision is so damn frustrating. In my life Villa have had higher capacity crowds than our present capacity yet never have we had such consistently high attendances across multiple seasons as we have had under these owners. Never has their been a stronger case for redevelopment and they are pissing it away and very likely to actually drive fans away with extortionate price hikes.

Every time we are on the cusp of something really big we take a decision that undermines it and the NS cancellation has really sent a shiver up my spine for that reason
I was thinking the same. Cancelling it sent out all the wrong vibes at precisely the wrong time. It could even lead to the list shrinking with people thinking fuck it I'm never going to get a season ticket.
Title: Re: Chris Heck - President of Business Operations
Post by: Lastfootstamper on February 21, 2024, 08:14:27 PM
Can you leave the list? You don't ever have to renew interest, afaik, speaking as the father of someone number 19,000-odd.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on February 21, 2024, 09:43:14 PM
I think there’d be uproar if it gets to double figures again.

Are we still talking about watching England at the cricket?

Very good.

Edit: I'm an England cricket fan, just to clarify.

(I remember a joke I enjoyed about the England football team a few years ago that was greeted with nothing but 'better than Ireland' responses.)

Martin McGuinness was a big fan of the England cricket team, too, weirdly.
England and Wales cricket team.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on February 21, 2024, 09:46:08 PM
In line with the rate of inflation falling i am envisaging ST increases of circa 4-6% on average though some of the cheapest areas may see 7-10%.
What i would expect is more normal seated areas converted to either Full Corporate or what i'd describe as Corporate Lite .

Agreed. I’m expecting a Dear John letter any time soon regarding my seat in A5.
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on February 21, 2024, 09:55:15 PM
In line with the rate of inflation falling i am envisaging ST increases of circa 4-6% on average though some of the cheapest areas may see 7-10%.
What i would expect is more normal seated areas converted to either Full Corporate or what i'd describe as Corporate Lite .

Agreed. I’m expecting a Dear John letter any time soon regarding my seat in A5.
What numbers are you ? I'm expecting similar. Row B 158/9.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 21, 2024, 10:20:34 PM
we're middle of witton upper and am expecting to get booted out soon.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on February 22, 2024, 03:06:07 AM
I think there’d be uproar if it gets to double figures again.

Are we still talking about watching England at the cricket?

Very good.

Edit: I'm an England cricket fan, just to clarify.

(I remember a joke I enjoyed about the England football team a few years ago that was greeted with nothing but 'better than Ireland' responses.)

Martin McGuinness was a big fan of the England cricket team, too, weirdly.

Really?

Maybe as a Catholic in NI he became a glutton for punishment.

Just read his Wikipedia page and saw he was a Man Utd fan, so fuck him 😁
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on February 22, 2024, 05:48:16 AM
I think there’d be uproar if it gets to double figures again.

Are we still talking about watching England at the cricket?

Very good.

Edit: I'm an England cricket fan, just to clarify.

(I remember a joke I enjoyed about the England football team a few years ago that was greeted with nothing but 'better than Ireland' responses.)

Martin McGuinness was a big fan of the England cricket team, too, weirdly.

Really?

Maybe as a Catholic in NI he became a glutton for punishment.

Just read his Wikipedia page and saw he was a Man Utd fan, so fuck him 😁

It’s all Man Utd, Celtic etc over there. Bobby Sands MP’s fellow IRA members, glory hunters to a man I suspect, were sad that he missed Villa’s early eighties glory
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on February 22, 2024, 06:20:18 AM
I’m F
In line with the rate of inflation falling i am envisaging ST increases of circa 4-6% on average though some of the cheapest areas may see 7-10%.
What i would expect is more normal seated areas converted to either Full Corporate or what i'd describe as Corporate Lite .

Agreed. I’m expecting a Dear John letter any time soon regarding my seat in A5.
What numbers are you ? I'm expecting similar. Row B 158/9.

F/164
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on February 22, 2024, 06:23:16 AM
Bobby Sands was a Villa fan wasn’t he? Sure I’ve read that?
Title: Re: Chris Heck - President of Business Operations
Post by: Towser on February 22, 2024, 06:40:35 AM
In line with the rate of inflation falling i am envisaging ST increases of circa 4-6% on average though some of the cheapest areas may see 7-10%.
What i would expect is more normal seated areas converted to either Full Corporate or what i'd describe as Corporate Lite .

Agreed. I’m expecting a Dear John letter any time soon regarding my seat in A5.
What numbers are you ? I'm expecting similar. Row B 158/9.
I am in row A and expecting a letter sooner rather than later, convinced they will upgrade our seats and won't want us sitting there.
Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on February 22, 2024, 07:08:54 AM
I think there’d be uproar if it gets to double figures again.

"If you don't want it there's thirty thousand who do..."
nout buying that at all, 30k at a few years agos prices, maybe yeah, 30k at a new price, with 10% on top, not happening.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 22, 2024, 09:21:33 AM
30k on a waiting list yet we often don't sell out home games. Okaaaay.
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on February 22, 2024, 09:26:35 AM
30k on a waiting list yet we often don't sell out home games. Okaaaay.

Have you tried actually getting a ticket recently. There may be spaces, but it’s not because people aren’t trying to buy tickets.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on February 22, 2024, 09:27:21 AM
Watching the Spurs game the other day there was the common proliferation of Asian fans, quite a few brandishing Korean flags. Now let's say we signed Son or someone of equal stature, would we attract these fans? I think we would but not in the numbers they do for the simple reason of location. They can combine a visit to the football with a trip to one of the great cities of the world, we will never have that.

The sudden jump in supporters at Woolwich, W Ham and Spurs after their move is almost definitely down to tourist fans.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on February 22, 2024, 09:29:16 AM
30k on a waiting list yet we often don't sell out home games. Okaaaay.

There is a difference between going on a list for a ticket for a season, and individual game tickets, especially if the latter is one seat here, the other in a totally different stand over there. Someone on the list for lower Holte with his two mates might not want to be on his todd in the Upper Trinity corner after awaiting tickets to become available at short notice.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 22, 2024, 09:35:55 AM
Watching the Spurs game the other day there was the common proliferation of Asian fans, quite a few brandishing Korean flags. Now let's say we signed Son or someone of equal stature, would we attract these fans? I think we would but not in the numbers they do for the simple reason of location. They can combine a visit to the football with a trip to one of the great cities of the world, we will never have that.

The sudden jump in supporters at Woolwich, W Ham and Spurs after their move is almost definitely down to tourist fans.

When I go on holiday, I often take a trip from where I am based to somewhere else to see something. We're hardly at the ends of the earth from London. Having spent the time and money to get to the UK from the east or America, a trip to good old Brum to see the Villa will be a life-affirming breeze.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 22, 2024, 09:41:39 AM
30k on a waiting list yet we often don't sell out home games. Okaaaay.

There is a difference between going on a list for a ticket for a season, and individual game tickets, especially if the latter is one seat here, the other in a totally different stand over there. Someone on the list for lower Holte with his two mates might not want to be on his todd in the Upper Trinity corner after awaiting tickets to become available at short notice.
The same logic would apply when ST come up as they aren't always where you want them. Point being the 30k ion the ST list won't all buy a ST if the opportunity arose, it's a much smaller number in reality.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 22, 2024, 09:44:31 AM
Watching the Spurs game the other day there was the common proliferation of Asian fans, quite a few brandishing Korean flags. Now let's say we signed Son or someone of equal stature, would we attract these fans? I think we would but not in the numbers they do for the simple reason of location. They can combine a visit to the football with a trip to one of the great cities of the world, we will never have that.

The sudden jump in supporters at Woolwich, W Ham and Spurs after their move is almost definitely down to tourist fans.
Correct , London is perfect for the tourists eg. go watch Spurs in the afternoon then go Phantom of The Opera in the evening as just an example
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on February 22, 2024, 09:50:30 AM
30k on a waiting list yet we often don't sell out home games. Okaaaay.

There is a difference between going on a list for a ticket for a season, and individual game tickets, especially if the latter is one seat here, the other in a totally different stand over there. Someone on the list for lower Holte with his two mates might not want to be on his todd in the Upper Trinity corner after awaiting tickets to become available at short notice.
The same logic would apply when ST come up as they aren't always where you want them. Point being the 30k ion the ST list won't all buy a ST if the opportunity arose, it's a much smaller number in reality.

Obviously it would be a smaller number, however unless every season ticket holder quit over the price rises, the likelihood is your one would be replaced with someone from the list if you gave it up. And then you might have to wait a few years to be able to get one again if you changed your mind.

So yes, 30k might be a "scare" figure, but it could still be 5k of definite people which is still probably several years of waiting unless another mass exodus happens.

Personally, stick with your principles and leave if the costs go up.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 22, 2024, 10:03:08 AM
30k on a waiting list yet we often don't sell out home games. Okaaaay.

There is a difference between going on a list for a ticket for a season, and individual game tickets, especially if the latter is one seat here, the other in a totally different stand over there. Someone on the list for lower Holte with his two mates might not want to be on his todd in the Upper Trinity corner after awaiting tickets to become available at short notice.
The same logic would apply when ST come up as they aren't always where you want them. Point being the 30k ion the ST list won't all buy a ST if the opportunity arose, it's a much smaller number in reality.

Obviously it would be a smaller number, however unless every season ticket holder quit over the price rises, the likelihood is your one would be replaced with someone from the list if you gave it up. And then you might have to wait a few years to be able to get one again if you changed your mind.

So yes, 30k might be a "scare" figure, but it could still be 5k of definite people which is still probably several years of waiting unless another mass exodus happens.

Personally, stick with your principles and leave if the costs go up.
Yep agree.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on February 22, 2024, 10:05:13 AM
There is absolutely no way West Ham fill their 60k stadium with die hard jellied eel-eating blokes called Gal.  They're Fulham with a bigger ground.

London is a different country to Birmingham in many ways, not least the draw of your daytripper football fan.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on February 22, 2024, 10:14:45 AM
Watching the Spurs game the other day there was the common proliferation of Asian fans, quite a few brandishing Korean flags. Now let's say we signed Son or someone of equal stature, would we attract these fans? I think we would but not in the numbers they do for the simple reason of location. They can combine a visit to the football with a trip to one of the great cities of the world, we will never have that.

The sudden jump in supporters at Woolwich, W Ham and Spurs after their move is almost definitely down to tourist fans.

London has the largest Korean community in Europe ( New Malden to be precise) so there’s a fan base for Son virtually on Spurs’ doorstep. I also read the other day that 12m out of South Korea’s 51m population describe themselves as Spurs fans. If only 10% of them actually buy a shirt, that’s a pile of money.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 22, 2024, 10:19:08 AM
Watching the Spurs game the other day there was the common proliferation of Asian fans, quite a few brandishing Korean flags. Now let's say we signed Son or someone of equal stature, would we attract these fans? I think we would but not in the numbers they do for the simple reason of location. They can combine a visit to the football with a trip to one of the great cities of the world, we will never have that.

The sudden jump in supporters at Woolwich, W Ham and Spurs after their move is almost definitely down to tourist fans.

London has the largest Korean community in Europe ( New Malden to be precise) so there’s a fan base for Son virtually on Spurs’ doorstep. I also read the other day that 12m out of South Korea’s 51m population describe themselves as Spurs fans. If only 10% of them actually buy a shirt, that’s a pile of money.
What happens when Son moves on
Title: Re: Chris Heck - President of Business Operations
Post by: Rigadon on February 22, 2024, 10:26:12 AM
Has the negative Heck stuff been reported anywhere other than twitter yet?
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on February 22, 2024, 10:30:16 AM
Has the negative Heck stuff been reported anywhere other than twitter yet?

Most decent journalist places need proof from multiple sources. However they also want to maintain access to the club for other stories as well. So I doubt they would run anything unless everything is rock-solid.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on February 22, 2024, 10:35:04 AM
Forget the North Stand.  Buy Son at any cost.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on February 22, 2024, 10:46:29 AM
Watching the Spurs game the other day there was the common proliferation of Asian fans, quite a few brandishing Korean flags. Now let's say we signed Son or someone of equal stature, would we attract these fans? I think we would but not in the numbers they do for the simple reason of location. They can combine a visit to the football with a trip to one of the great cities of the world, we will never have that.

The sudden jump in supporters at Woolwich, W Ham and Spurs after their move is almost definitely down to tourist fans.

London has the largest Korean community in Europe ( New Malden to be precise) so there’s a fan base for Son virtually on Spurs’ doorstep. I also read the other day that 12m out of South Korea’s 51m population describe themselves as Spurs fans. If only 10% of them actually buy a shirt, that’s a pile of money.

Im suprised we dont have more egyptian fans to be honest with our links with the owner
Title: Re: Chris Heck - President of Business Operations
Post by: Rigadon on February 22, 2024, 10:48:43 AM
Has the negative Heck stuff been reported anywhere other than twitter yet?

Most decent journalist places need proof from multiple sources. However they also want to maintain access to the club for other stories as well. So I doubt they would run anything unless everything is rock-solid.

So the club will no doubt sit on it I suppose (if there is an 'it' to sit on). No point denying stuff if unconfirmed in the first place and not being discussed anywhere in the main stream.

What about the stuff about the FFP?  I also haven't read anything in the mainstream about that either. 

'Drip-drip' negative vibes going on.  But anybody can write anything on X I suppose. 
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on February 22, 2024, 10:59:06 AM
Im suprised we dont have more egyptian fans to be honest with our links with the owner

They're waiting for us to move to the Alexandria Stadium.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on February 22, 2024, 11:04:06 AM
What about the stuff about the FFP?  I also haven't read anything in the mainstream about that either.

'Drip-drip' negative vibes going on.  But anybody can write anything on X I suppose.

Are you talking about the UEFA report that someone linked on here? Or the few mentions from The Atlantic which appeared to be un-true? Neither were Twitter stuff afaik.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on February 22, 2024, 11:26:02 AM
Im suprised we dont have more egyptian fans to be honest with our links with the owner

They're waiting for us to move to the Alexandria Stadium.

Or waiting for us to re-sign Nigel Sphinx.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on February 22, 2024, 11:40:41 AM
Or Nile Ranger
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on February 22, 2024, 11:42:28 AM
We need to reach the top of the footballing pyramid first.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on February 22, 2024, 11:51:01 AM
What about the stuff about the FFP?  I also haven't read anything in the mainstream about that either.

'Drip-drip' negative vibes going on.  But anybody can write anything on X I suppose.

Are you talking about the UEFA report that someone linked on here? Or the few mentions from The Atlantic which appeared to be un-true? Neither were Twitter stuff afaik.
what a surprise
Title: Re: Chris Heck - President of Business Operations
Post by: Rigadon on February 22, 2024, 11:52:51 AM
What about the stuff about the FFP?  I also haven't read anything in the mainstream about that either.

'Drip-drip' negative vibes going on.  But anybody can write anything on X I suppose.

Are you talking about the UEFA report that someone linked on here? Or the few mentions from The Atlantic which appeared to be un-true? Neither were Twitter stuff afaik.


I suppose I’m like most on that I only take a passing interest in stuff outside of the football.   I think I’m talking about the UEFA stuff.  Must concentrate more!!

Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on February 22, 2024, 12:22:16 PM
The FFP stuff, if an issue, will not be a failure until next season.

The reason being that the Premier League required all clubs to submit their accounts in December, so that any penalties can be decided, appealed, and applied in this season. As we aren't one of the two clubs already going down that process then we do not have an FFP breach this season.

That's not saying everything is great and we won't have to tighten belts to comply this summer.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on February 22, 2024, 01:14:23 PM
I would be surprised if we have not looked at the Japanese players who ply their trade across the better European leagues - purely for a marketing point of view it would make us a mint.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on February 22, 2024, 01:56:41 PM
I would be surprised if we have not looked at the Japanese players who ply their trade across the better European leagues - purely for a marketing point of view it would make us a mint.

Ayase Ueda at Feyenoord knows the back of the net but as we prefer to do our shopping in Spain, Takefusa Kubo at Real Sociedad would be the obvious choice. Unai does like his wingers.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on February 22, 2024, 02:17:34 PM
I would be surprised if we have not looked at the Japanese players who ply their trade across the better European leagues - purely for a marketing point of view it would make us a mint.

Instead, we're looking at Nico and Iñaki Williams to tap into the Welsh market. Sums Heck's tenure up.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on February 22, 2024, 02:34:24 PM
I would be surprised if we have not looked at the Japanese players who ply their trade across the better European leagues - purely for a marketing point of view it would make us a mint.

Ayase Ueda at Feyenoord knows the back of the net but as we prefer to do our shopping in Spain, Takefusa Kubo at Real Sociedad would be the obvious choice. Unai does like his wingers.

I think we did get linked to Kubo last summer at one point so maybe he is on the radar at least.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on February 22, 2024, 03:57:13 PM
Bobby Sands was a Villa fan wasn’t he? Sure I’ve read that?

Yes. Hence my post above.
Title: Re: Chris Heck - President of Business Operations
Post by: Smirker on February 22, 2024, 05:41:54 PM
Another crest design? So, a third one? Is this right?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on March 06, 2024, 02:50:14 PM
He really does talk like a total bullshitter, doesn't he:

"Aston Villa and Acorns have a relationship that is world-renowned, which was brought to global attention some 16 years ago when the hospice’s name appeared on the front of those famous claret and blue shirts..."

It'll be funny next year when he does deals with other sponsors to be on the shirt when our main sponsor can't be.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on March 06, 2024, 02:53:34 PM
Another crest design? So, a third one? Is this right?

Hope so, if it means the second one is binned. Now, if people could post some mock-ups of what they'd like to see.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on March 06, 2024, 03:00:50 PM
I'd rather just bin Heck. Settle on a new crest that is predominantly in the club colours of claret and blue and get cracking on building our new stand. In short, get us to being as good off the pitch as we are on it.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on March 06, 2024, 03:02:42 PM
I'd rather just bin Heck. Settle on a new crest that is predominantly in the club colours of claret and blue and get cracking on building our new stand. In short, get us to being as good off the pitch as we are on it.

Hello....Christian?
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on March 06, 2024, 03:08:58 PM
He really does talk like a total bullshitter, doesn't he:

"Aston Villa and Acorns have a relationship that is world-renowned, which was brought to global attention some 16 years ago when the hospice’s name appeared on the front of those famous claret and blue shirts..."

It'll be funny next year when he does deals with other sponsors to be on the shirt when our main sponsor can't be.

I'm not sure what's wrong with that to be honest, it's exactly what we need to be doing. There's nobody else out there going to big us up, we have to do it ourselves.

And next year is next year, right now this strikes a really positive note.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on March 06, 2024, 03:16:26 PM
He really does talk like a total bullshitter, doesn't he:

"Aston Villa and Acorns have a relationship that is world-renowned, which was brought to global attention some 16 years ago when the hospice’s name appeared on the front of those famous claret and blue shirts..."

It'll be funny next year when he does deals with other sponsors to be on the shirt when our main sponsor can't be.

I'm not sure what's wrong with that to be honest, it's exactly what we need to be doing. There's nobody else out there going to big us up, we have to do it ourselves.

And next year is next year, right now this strikes a really positive note.

The act is really good and positive. But the bullshitting is two-bit.

Aston Villa's Acorns partnership is world renowned? Christ. It's like something Birmingham City would say and we'd all laugh at the idea. And that this bloke is the guy responsible for our image, but talking like Arthur Daley trying to 'big up' a clapped out Cortina is exactly what we don't need.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on March 06, 2024, 03:18:52 PM
Not to mention the fact that he's dressed like Homer Simpson's dad!
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on March 06, 2024, 03:23:26 PM
It would be nice if we could actually have a link on the acorns news page on the OS to be able to purchase the shirt too.

Or would that be a problem with that shitty betting company?
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on March 06, 2024, 03:32:18 PM
I'd have thought so.
Title: Re: Chris Heck - President of Business Operations
Post by: FatSam on March 06, 2024, 03:48:30 PM
Another crest design? So, a third one? Is this right?
Where are you reading this?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on March 06, 2024, 03:53:08 PM
Another crest design? So, a third one? Is this right?
Where are you reading this?

I think it actually says it on the new crest.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 06, 2024, 05:33:52 PM
It would be nice if we could actually have a link on the acorns news page on the OS to be able to purchase the shirt too.

Or would that be a problem with that shitty betting company?

Of course it'd be a problem with them!
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 06, 2024, 05:34:24 PM
He really does talk like a total bullshitter, doesn't he:

"Aston Villa and Acorns have a relationship that is world-renowned, which was brought to global attention some 16 years ago when the hospice’s name appeared on the front of those famous claret and blue shirts..."

It'll be funny next year when he does deals with other sponsors to be on the shirt when our main sponsor can't be.

I'm not sure what's wrong with that to be honest, it's exactly what we need to be doing. There's nobody else out there going to big us up, we have to do it ourselves.

And next year is next year, right now this strikes a really positive note.

The act is really good and positive. But the bullshitting is two-bit.

Aston Villa's Acorns partnership is world renowned? Christ. It's like something Birmingham City would say and we'd all laugh at the idea. And that this bloke is the guy responsible for our image, but talking like Arthur Daley trying to 'big up' a clapped out Cortina is exactly what we don't need.

He probably didn't even say it, anyway, it's probably from the pen of Tommy Jordan.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on March 06, 2024, 06:04:09 PM
It immediately made me think of the rags (the statement, not the gesture). We don't need to embellish who we are, it just leaves us open to ridicule. I know Heck is something of an easy target but there is plenty to say about Acorns and Aston Villa without resorting to this.
Title: Re: Chris Heck - President of Business Operations
Post by: danno on March 06, 2024, 06:32:53 PM
It would be nice if we could actually have a link on the acorns news page on the OS to be able to purchase the shirt too.

Or would that be a problem with that shitty betting company?

Of course it'd be a problem with them!

Especially as they'd outsell the version with the betting firm on.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on March 06, 2024, 06:59:44 PM
It would be nice if we could actually have a link on the acorns news page on the OS to be able to purchase the shirt too.

Or would that be a problem with that shitty betting company?

Of course it'd be a problem with them!

Fair enough.

A shame though.

I would buy one...
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 06, 2024, 07:01:10 PM
It would be nice if we could actually have a link on the acorns news page on the OS to be able to purchase the shirt too.

Or would that be a problem with that shitty betting company?

Of course it'd be a problem with them!

Fair enough.

A shame though.

I would buy one...

So would i - which is the reason they'd have a problem with it, they pay millions a year for it to be their logo.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on March 06, 2024, 07:47:33 PM
It irks me that Villa switches direction on the whim of individuals. Taking 1992 to the present, we have had 3/4/5 different crests depending on how you view it. Each one we associate with a person Ellis, Lerner, Purslow and Heck. In that time we have also, on three separate occasions, drawn up plans for a new North Stand - Ellis, Lerner, Purslow and each time somebody at the club has bottled it though in fairness attendances weren't as strong in the 90s or 00s as they are now.

Heck seems to be the latest individual to rock up at Villa to make big decisions about things that are core to the club's identity- crest and stadium being the biggies.

Take Liverpool as an example. Like us, they have had changes of owner, changes of personnel but they have had the same visual identity and they have backed the redevelopment of Anfield (unethical as aspects may have been, that is a separate point). Spurs successfully rebranded about 15 or 16 years ago and that logo they have has become iconic. They of course also flattened WHL and rebuilt on the site - they are now in a different stratosphere to the Spurs we grew up with.

We can all see the potential of this club but we always seem to get lumbered with executives who have a corner shop mentality. Since last summer that is the vibe Heck has given me.

Maybe he will prove us wrong but so far you could not describe what he's done as representing a new sleek Villa that thinks big.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on March 06, 2024, 09:55:13 PM
Sat next to me in a bar. Any requests?
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on March 06, 2024, 09:59:00 PM
Sat next to me in a bar. Any requests?


where does he buy his Cagoules ?   
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on March 06, 2024, 10:10:02 PM
Sat next to me in a bar. Any requests?

When's the new crest coming?
What's happening with the ground?
Can he get me a ticket for the final?
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on March 06, 2024, 10:13:53 PM
Shoes are shit lads. It's not looking good.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on March 06, 2024, 10:15:55 PM
Sat next to me in a bar. Any requests?

Which window is he knocking on later?
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on March 06, 2024, 10:40:42 PM
Sat next to me in a bar. Any requests?

Can you find out if he speaks Spanish?

Aside from that, just repeatedly tell him how much you love the round badge.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on March 07, 2024, 11:01:38 AM
Sat next to me in a bar. Any requests?

Which window is he knocking on later?

He'll need a ladder by the look of him.
Title: Re: Chris Heck - President of Business Operations
Post by: Axl Rose on March 07, 2024, 11:18:22 AM
Sat next to me in a bar. Any requests?

Which window is he knocking on later?

He'll need a ladder by the look of him.

😂
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on March 09, 2024, 08:57:11 PM
Can we change the name of this thread to Flipping Heck
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on March 10, 2024, 01:42:09 AM
It's a veritable Montage of Heck. Bet he was a Nirvana fan, actually.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on March 27, 2024, 02:13:37 PM
If social media is to be  believed  he isnt going to be very popular in nwxt few weeks
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on March 27, 2024, 02:18:30 PM
Any reason in particular?
Title: Re: Chris Heck - President of Business Operations
Post by: luke95 on March 27, 2024, 02:26:25 PM
Upto 20% increase in season ticket prices if you believe the rumours?
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on March 27, 2024, 02:31:01 PM
If true, we're about to see how many of the waiting list are ready for action
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on March 27, 2024, 02:33:09 PM
People are highly unlikely to give up on us at this point for the sake of an increase. Maybe when there's a general ennui at our success.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on March 27, 2024, 02:38:11 PM
There’s absolutely no way I’m giving up my ST particularly if we get to the Champions League, the 20% will just have to be found.
Title: Re: Chris Heck - President of Business Operations
Post by: nick harper on March 27, 2024, 02:44:25 PM
I had heard similar. Closing in on £1,000 for my ticket.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on March 27, 2024, 02:56:34 PM
They should sell it as once-in-a-lifetime. Cos next season, let's be honest, we'll just do a Newcastle - hard-luck story in Europe and finish 8th in the league.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on March 27, 2024, 02:58:22 PM
They should sell it as once-in-a-lifetime. Cos next season, let's be honest, we'll just do a Newcastle - hard-luck story in Europe and finish 8th in the league.

Fucking hell that’s some proper Brummie pessimism right there.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on March 27, 2024, 02:59:29 PM
They should sell it as once-in-a-lifetime. Cos next season, let's be honest, we'll just do a Newcastle - hard-luck story in Europe and finish 8th in the league.

You're effectively saying 'you're on the wire and can't get back. Let's talk about the living dead'. To 2025 Villa. Sad. Could have walked in the sky, but we stare at the wall.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on March 27, 2024, 03:21:47 PM
If social media is to be  believed  he isnt going to be very popular in nwxt few weeks

I don’t believe anything until it’s announced but if true that’s a massive understatement.
Title: Re: Chris Heck - President of Business Operations
Post by: wozwebs on March 27, 2024, 03:25:27 PM
Where were those on the waiting list when the upper Trinity was closed in the Championship? Because those fans have now decided they want to come because we are in the Prem and doing well we've got to stump up the extra cash or risk losing our season tickets. If things weren't going so well on the pitch there would be severe backlash for Heck to endure. The thing with making it over £1,000 is if we do slide back to mid/lower table mediocrity as we all know we are capable of doing, I doubt there'll be many full houses let alone with an extra 10,000 as previously planned.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on March 27, 2024, 03:31:09 PM
If social media is to be  believed  he isnt going to be very popular in nwxt few weeks

I don’t believe anything until it’s announced but if true that’s a massive understatement.

Oh he's a proper clever clogs this Chris Heck, something or other about the global, yellow badges, expanding when you are successful being stupid. I just wouldn't understand.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on March 27, 2024, 03:39:17 PM
They should sell it as once-in-a-lifetime. Cos next season, let's be honest, we'll just do a Newcastle - hard-luck story in Europe and finish 8th in the league.

You're effectively saying 'you're on the wire and can't get back. Let's talk about the living dead'. To 2025 Villa. Sad. Could have walked in the sky, but we stare at the wall.

Can just picture Heck butchering "Where's all the money gone?" on an out-of-tune expensive, acoustic guitar why he cries big fat tears.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on March 27, 2024, 04:20:36 PM
Where were those on the waiting list when the upper Trinity was closed in the Championship? Because those fans have now decided they want to come because we are in the Prem and doing well we've got to stump up the extra cash or risk losing our season tickets. If things weren't going so well on the pitch there would be severe backlash for Heck to endure. The thing with making it over £1,000 is if we do slide back to mid/lower table mediocrity as we all know we are capable of doing, I doubt there'll be many full houses let alone with an extra 10,000 as previously planned.

I was at home with 3 very young kids. One of them is now a Villa fan and wants to go to the Villa with his dad (who wants a season ticket again now he can a/ afford it and b/ has a bit more time).

Because the team are doing well, in pure business terms it drives up the price. It's shit but it's the capitalist world we live in.

I wish there were a price cap on home tickets as well as away.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on March 27, 2024, 04:25:42 PM
If social media is to be  believed  he isnt going to be very popular in nwxt few weeks
I don’t believe anything until it’s announced but if true that’s a massive understatement.
This is pretty much what I've been expecting, and the discussions on here about FFP, revenue, Chumps league, etc should make this no surprise at all.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on March 27, 2024, 04:41:29 PM
Got this today from the Supporters Trust, they appear to be expecting big hikes.

Quote
I hope you're enjoying the international break.

As you may know, a meeting was scheduled for Wednesday 27th to discuss ticket prices for the forthcoming season. Unfortunately this meeting will no longer be going ahead. The Club reached out on Monday to inform us "due to circumstances beyond our control we need to cancel Wednesday’s informal FAB. We will be in touch with an alternative in due course."

Prices increased by a minimum of 10% for adults last season. Plus, 15% for the current season. Some experienced significantly higher increases as a result of recategorization of zones and changes to concessions.  Last year according to the Office for National Statistics, 38% of adults were spending more on everyday items. For match-goers, ticket prices are often proving an expense too far.  Though inflation is falling, costs are are still rising and suporters will be pushed into an affordability crisis in terms of being able to watch matches.  The rising tide of ticket prices is a real concern and the Football Supporters Assosciation will be raising this with the football authorities at their next meeting.

We will keep you posted.

Kind regards

Mo Razzaq
Chair & Club Liaision 
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on March 27, 2024, 04:42:10 PM
If social media is to be  believed  he isnt going to be very popular in nwxt few weeks
I don’t believe anything until it’s announced but if true that’s a massive understatement.
This is pretty much what I've been expecting, and the discussions on here about FFP, revenue, Chumps league, etc should make this no surprise at all.

I expected a double figure percentage rise but more like 10%. 20% is an absolute p**s take considering the 10% hike last season. It doesn’t surprise me though as today’s game is all about the money. As every season goes by this game drifts away from what I first loved about it.
I’ve got a decision to make in the next few years I reckon.
Title: Re: Chris Heck - President of Business Operations
Post by: Walmley_Villa on March 27, 2024, 04:47:03 PM
That is modern Prem League football sadly - supply and demand.....West Ham get away with it as they pay sweet FA for the souless bowl. If we want to compete at the top table we have to pay for it.
Title: Re: Chris Heck - President of Business Operations
Post by: wozwebs on March 27, 2024, 04:50:24 PM
Where were those on the waiting list when the upper Trinity was closed in the Championship? Because those fans have now decided they want to come because we are in the Prem and doing well we've got to stump up the extra cash or risk losing our season tickets. If things weren't going so well on the pitch there would be severe backlash for Heck to endure. The thing with making it over £1,000 is if we do slide back to mid/lower table mediocrity as we all know we are capable of doing, I doubt there'll be many full houses let alone with an extra 10,000 as previously planned.

I was at home with 3 very young kids. One of them is now a Villa fan and wants to go to the Villa with his dad (who wants a season ticket again now he can a/ afford it and b/ has a bit more time).

Because the team are doing well, in pure business terms it drives up the price. It's shit but it's the capitalist world we live in.

I wish there were a price cap on home tickets as well as away.

Appreciate that and individual circumstances of course but there were over 10,000 less fans in who didn't want to watch us play Hull or Millwall in the Championship and when prices were decent too. I don't believe for one minute the 30,000 waiting list for season tickets. It's just a ruse to keep us renewing.

I've said before they don't even want season ticket holders anymore. New fans every week who want to spend in the club shop and buy corporate packages is what they are after now. Shame the way it's all going.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on March 27, 2024, 04:57:32 PM
It's not a ruse. Percy is real.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on March 27, 2024, 06:09:44 PM
Rumours are just that - rumours. Nobody knows what the rise will be. The Trust are privy to the same information as I am and I don't have a clue what will happen.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on March 27, 2024, 06:52:08 PM
Hmm cancelling the meeting. So if i put 2 + 2 together that seems to suggest hecks bottled facing the fans on the price increases

Pure speculation on my part of course 🙂
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 27, 2024, 07:05:46 PM
Hmm cancelling the meeting. So if i put 2 + 2 together that seems to suggest hecks bottled facing the fans on the price increases

Pure speculation on my part of course 🙂

I think if he was really worried about it (I doubt he is, doesn't strike me as the type to GAF), he just wouldn't turn up. Think that's happened in the past? Just Ben Hatton there? May be wrong though.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on March 27, 2024, 07:29:20 PM
Hmm cancelling the meeting. So if i put 2 + 2 together that seems to suggest hecks bottled facing the fans on the price increases

Pure speculation on my part of course 🙂

Announcing increases just days before such a vital home game wouldn't have been the smartest move.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on March 27, 2024, 07:34:46 PM
Bit like binning the new stadium just before we were playing to go top of the league.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on March 27, 2024, 07:39:36 PM
If the rumours are true, they’ll be at least 1 lucky person coming off the millions on the waiting list!!
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on March 27, 2024, 07:41:40 PM
Bit like binning the new stadium just before we were playing to go top of the league.
So true. It's almost like he's a plant put there by our nearest and dearest to wreck our mood every time we get a little bit excited about the future.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on March 27, 2024, 08:38:32 PM
Hmm cancelling the meeting. So if i put 2 + 2 together that seems to suggest hecks bottled facing the fans on the price increases

Pure speculation on my part of course 🙂

Announcing increases just days before such a vital home game wouldn't have been the smartest move.

Good point. Im still not convinced 100% its coincidence though
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on March 27, 2024, 08:39:36 PM
Hmm cancelling the meeting. So if i put 2 + 2 together that seems to suggest hecks bottled facing the fans on the price increases

Pure speculation on my part of course 🙂

I think if he was really worried about it (I doubt he is, doesn't strike me as the type to GAF), he just wouldn't turn up. Think that's happened in the past? Just Ben Hatton there? May be wrong though.

Yeah im not sure. I think purslow was at near enough all of them when he was here if im not mistaken
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on March 27, 2024, 08:47:27 PM
Heck wasn't due to be there. Purslow attended less than half.
Title: Re: Chris Heck - President of Business Operations
Post by: Stinkin_Thinkin on March 27, 2024, 09:11:07 PM
I think it's classic tactics by the club, spread the rumours of 20% rise, then when the official announcment comes of 15% the fans will go phew, could of been worse lads.
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on March 27, 2024, 09:31:57 PM
I think it's classic tactics by the club, spread the rumours of 20% rise, then when the official announcment comes of 15% the fans will go phew, could of been worse lads.
Exactly what I said on the Season Tickets 23/24 thread a couple of weeks ago when these rumours first surfaced. Although I went for 12%.
Title: Re: Chris Heck - President of Business Operations
Post by: FatSam on March 27, 2024, 09:46:43 PM
I think it's classic tactics by the club, spread the rumours of 20% rise, then when the official announcment comes of 15% the fans will go phew, could of been worse lads.
Yes, that sounds plausible.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 27, 2024, 10:03:09 PM
Upto 20% increase in season ticket prices if you believe the rumours?
If true , he can shove that up his yank arse sideways .
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on March 27, 2024, 11:03:52 PM
If true, we're about to see how many of the waiting list are ready for action

Me three.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on March 27, 2024, 11:09:13 PM
Where were those on the waiting list when the upper Trinity was closed in the Championship? Because those fans have now decided they want to come because we are in the Prem and doing well we've got to stump up the extra cash or risk losing our season tickets. If things weren't going so well on the pitch there would be severe backlash for Heck to endure. The thing with making it over £1,000 is if we do slide back to mid/lower table mediocrity as we all know we are capable of doing, I doubt there'll be many full houses let alone with an extra 10,000 as previously planned.

I had little kids and my wife worked weekends if you must know, and I was already shelling out £500 a month for childcare in the week, so Saturday’s could fuck off. Me and my boy came occasionally but he wasn’t that arsed from the age of three and over the next few years. Now he and his sister are into it we go pretty regular.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 27, 2024, 11:16:35 PM
Back in the MON days we had 4 ST,s upper trinity , me the mrs and two kids and often the Mrs bailed out so me youngest came . All in I'm sure was less than £1400.
No way working class families can afford this nowadays . I feel sorry for anyone with the dilemma now .
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on March 28, 2024, 09:40:54 AM
Where were those on the waiting list when the upper Trinity was closed in the Championship? Because those fans have now decided they want to come because we are in the Prem and doing well we've got to stump up the extra cash or risk losing our season tickets. If things weren't going so well on the pitch there would be severe backlash for Heck to endure. The thing with making it over £1,000 is if we do slide back to mid/lower table mediocrity as we all know we are capable of doing, I doubt there'll be many full houses let alone with an extra 10,000 as previously planned.

I had little kids and my wife worked weekends if you must know, and I was already shelling out £500 a month for childcare in the week, so Saturday’s could fuck off. Me and my boy came occasionally but he wasn’t that arsed from the age of three and over the next few years. Now he and his sister are into it we go pretty regular.

I was on my arse financially at the time struggling to keep the roof over our heads doing any jobs I could (remember following our piss poor defeat at home to QPR after hammering Wulvz working nights on a shit job in Snow Hill), thankfully landed a job atuned to my skills (stop laughing over there) just after the play off loss and by the end of the next season I was able to get in the door for season tickets just before it shut.

I consider myself very lucky.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on March 28, 2024, 10:16:46 AM
I think it's classic tactics by the club, spread the rumours of 20% rise, then when the official announcment comes of 15% the fans will go phew, could of been worse lads.

Good theory that wouldnt suprise me
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 28, 2024, 10:29:02 AM
I was expecting these tactics but i had in my head 10% and a 6% increase as announced by other clubs recently.
15-20% is a piss take.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on March 28, 2024, 05:10:04 PM
I was expecting these tactics but i had in my head 10% and a 6% increase as announced by other clubs recently.
15-20% is a piss take.
it really isn't if the club needs to raise revenue; which it does.
I'm not buying into having to pay more but I understand why they're doing it.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 28, 2024, 05:34:41 PM
I was expecting these tactics but i had in my head 10% and a 6% increase as announced by other clubs recently.
15-20% is a piss take.
it really isn't if the club needs to raise revenue; which it does.
I'm not buying into having to pay more but I understand why they're doing it.
Of course its a piss take . It would be 3 years running of way above inflation increases . Everyone has a choice though some will renew , some won't.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on March 28, 2024, 05:56:08 PM
Why is everyone suddenly taking a rumour that has no basis in fact as Gospel?
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on March 28, 2024, 06:00:18 PM
Why is everyone suddenly taking a rumour that has no basis in fact as Gospel?

It gives something to moan about Dave…no point in waiting for facts….thank god in 48 hours we’ll actually have a game to distract us :-)
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on March 28, 2024, 06:06:45 PM
I was expecting these tactics but i had in my head 10% and a 6% increase as announced by other clubs recently.
15-20% is a piss take.
it really isn't if the club needs to raise revenue; which it does.
I'm not buying into having to pay more but I understand why they're doing it.

t’s a massive piss take if true but I understand as well. If we get to where we want it’ll be worth it but it’s a huge “if” and I just wonder where it all ends.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on March 28, 2024, 06:32:23 PM
Why is everyone suddenly taking a rumour that has no basis in fact as Gospel?

Especially odd when it's not good news.
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on March 28, 2024, 07:20:22 PM
It would be a pisstake if it was radically higher than the clubs that we aspire to compete against.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 28, 2024, 07:22:15 PM
Lets wait and see then , i think a couple of other top sides have already announced 6% . I thought we'd be in that sort of region too.
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on March 28, 2024, 07:32:48 PM
I imagine their starting prices were already much higher than ours.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on March 28, 2024, 07:39:18 PM
I imagine their starting prices was already much higher than ours.

I hope I don't have to dig out my calculator and explain why 10% of £700 is less than 6% of £1,500.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on March 28, 2024, 08:31:53 PM
I imagine their starting prices was already much higher than ours.

I hope I don't have to dig out my calculator and explain why 10% of £700 is less than 6% of £1,500.

I saw a thing on Reddit that said calculators deliberately get percentages wrong because of vaccinations so you're wrong. Here's a percentage I did when I was bored at work: 4.2%. I'm not saying that's what the percentage will be, but it's better than that 8% bullshit.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on March 28, 2024, 08:33:33 PM
I imagine their starting prices was already much higher than ours.

I hope I don't have to dig out my calculator and explain why 10% of £700 is less than 6% of £1,500.

I saw a thing on Reddit that said calculators deliberately get percentages wrong because of vaccinations so you're wrong. Here's a percentage I did when I was bored at work: 4.2%. I'm not saying that's what the percentage will be, but it's better than that 8% bullshit.


BOOBIES can never be wrong
Title: Re: Chris Heck - President of Business Operations
Post by: Rodders on March 28, 2024, 08:46:30 PM
I imagine their starting prices was already much higher than ours.

I hope I don't have to dig out my calculator and explain why 10% of £700 is less than 6% of £1,500.

I saw a thing on Reddit that said calculators deliberately get percentages wrong because of vaccinations so you're wrong. Here's a percentage I did when I was bored at work: 4.2%. I'm not saying that's what the percentage will be, but it's better than that 8% bullshit.


BOOBIES can never be wrong

55378008 disagrees.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on March 28, 2024, 09:06:45 PM
(  .  Y  .  )

I believe that is checkmate, gentlemen.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on March 28, 2024, 09:14:59 PM
Check the innumerate lawyer...
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on March 28, 2024, 09:19:21 PM
If you can make it on a calculator, it's got to be mathsish.
Title: Re: Chris Heck - President of Business Operations
Post by: TelfordVilla on March 28, 2024, 09:41:43 PM
(  .  Y  .  )

I believe that is checkmate, gentlemen.
Made me chuckle 😃
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on March 28, 2024, 09:46:02 PM
If you can make it on a calculator, it's got to be mathsish.

Calculators don't usually have a letter Y!
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on March 28, 2024, 10:07:44 PM
Check the innumerate lawyer...

In his heart of hearts he knows numbers are sexy, as are their purveyors. Although phone shop staff do wonder when I ask them for all their available SIMs, so I can pick the number that's easiest to remember/most mathematically pleasing. All the more so if they've asked why it is.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 28, 2024, 11:01:42 PM
Just need to be careful when comparing ticket prices vs Clubs who have been delivering silverware regularly over the last 25 years .
I get we have to boost our income but fleecing the fans will only add a drop in the ocean required and benchmarking our ticket prices against clubs who have regularly won trophies is where it gets dangerous .
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on March 28, 2024, 11:07:05 PM
Just need to be careful when comparing ticket prices vs Clubs who have been delivering silverware regularly over the last 25 years .
I get we have to boost our income but fleecing the fans will only add a drop in the ocean required and benchmarking our ticket prices against clubs who have regularly won trophies is where it gets dangerous .

So we can use Spurs as the benchmark then?
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on March 28, 2024, 11:39:23 PM
Yeah, well if 4th is more important than a trophy, that's what you get success starts being measured in different ways.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 28, 2024, 11:45:01 PM
Just need to be careful when comparing ticket prices vs Clubs who have been delivering silverware regularly over the last 25 years .
I get we have to boost our income but fleecing the fans will only add a drop in the ocean required and benchmarking our ticket prices against clubs who have regularly won trophies is where it gets dangerous .

So we can use Spurs as the benchmark then?
Haha yeah they are the outlier for sure , basically won fuck all but badge themselves up as serial title winners. There's the London factor plus a shiny new stadium smell so they'll argue that for their pricing . Guess they have made a champions league final which was funny watching them shit their pants in.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on March 29, 2024, 12:18:27 PM
Have to take into account that people in Brum don’t get London wages either.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on March 29, 2024, 12:19:45 PM
Have to take into account that people in Brum don’t get London wages either.
Or Korean.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on March 29, 2024, 12:46:44 PM
If you can make it on a calculator, it's got to be mathsish.

Calculators don't usually have a letter Y!

Mine did at school
Title: Re: Chris Heck - President of Business Operations
Post by: Ducksworthy on March 29, 2024, 01:01:39 PM
If you can make it on a calculator, it's got to be mathsish.

Calculators don't usually have a letter Y!

Mine did at school

If I recall, one used the pi symbol rather than a Y.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 29, 2024, 08:54:49 PM
Have to take into account that people in Brum don’t get London wages either.
Exactly this .
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 29, 2024, 09:25:50 PM
Have to take into account that people in Brum don’t get London wages either.
Exactly this .

There are plenty of people in the West Midlands who earn decent money.

Yes, London is awash with cash, but it's not like that means everyone else subsists on baked beans and scratchcards.
Title: Re: Chris Heck - President of Business Operations
Post by: adrenachrome on March 29, 2024, 09:43:04 PM
Have to take into account that people in Brum don’t get London wages either.
Exactly this .

There are plenty of people in the West Midlands who earn decent money.

Yes, London is awash with cash, but it's not like that means everyone else subsists on baked beans and scratchcards.

That's true, but if you walk through most of the main towns of Brum, it's a fucking disaster. Count the Vape Shops and Nail Bars.

Even Worcester has gone to fuck.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 29, 2024, 10:41:31 PM
Have to take into account that people in Brum don’t get London wages either.
Exactly this .

There are plenty of people in the West Midlands who earn decent money.

Yes, London is awash with cash, but it's not like that means everyone else subsists on baked beans and scratchcards.

That's true, but if you walk through most of the main towns of Brum, it's a fucking disaster. Count the Vape Shops and Nail Bars.

Even Worcester has gone to fuck.
Those shops are all fronts for drug laundering money, add Turkish barbers to this list and baby reveal shops. Anyway that's probably for another thread.

In terms of pricing if we'd run some trophies already I'd be a bit more understanding of this hyper inflation model, but we haven't so it feels premature.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on March 30, 2024, 12:09:02 AM
Paulie, can only speak for myself but my pension doesn’t get me that far in London or Brum come to that. I was there when Villa could nowhere fill the ground but, alas, if they go ahead with 10% or more increases, my long, long support at the ground will have to sadly come to an end. So, not because I don’t want to renew my season ticket but rather being priced out of it.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on March 30, 2024, 12:56:27 AM
Paulie, can only speak for myself but my pension doesn’t get me that far in London or Brum come to that. I was there when Villa could nowhere fill the ground but, alas, if they go ahead with 10% or more increases, my long, long support at the ground will have to sadly come to an end. So, not because I don’t want to renew my season ticket but rather being priced out of it.

I think there is a limit as well where some people will say that they aren't going to pay a certain price whether they can afford it or not. 
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on March 30, 2024, 01:35:54 AM
Have to take into account that people in Brum don’t get London wages either.
Exactly this .

There are plenty of people in the West Midlands who earn decent money.

Yes, London is awash with cash, but it's not like that means everyone else subsists on baked beans and scratchcards.

And briquettes.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on March 30, 2024, 11:25:45 PM
And for the 3rd match running, due to health issues, my brother has not been able to attend and, for the 3rd match running, none of our 30,000 on the waiting list wanted to take the seat up!! Does make you wonder.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 30, 2024, 11:34:02 PM
And for the 3rd match running, due to health issues, my brother has not been able to attend and, for the 3rd match running, none of our 30,000 on the waiting list wanted to take the seat up!! Does make you wonder.

Single seats though innit.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 30, 2024, 11:36:20 PM
Saw Heck today milling about . Much shorter than I imagined . Didn't get chance to speak with him .
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on March 30, 2024, 11:56:06 PM
Paulie, if I was on the 30,000 waiting list, I’d bust a gut for the seat. I’m not that big so one seat would be well enough for me!
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on March 31, 2024, 12:15:31 AM
Only tickets showing as available yesterday and this morning was LG/TV types. I also saw someone that couldn't go today saying the club hadn't made their seat available to buy through the resale option.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on March 31, 2024, 09:12:19 AM
Only tickets showing as available yesterday and this morning was LG/TV types. I also saw someone that couldn't go today saying the club hadn't made their seat available to buy through the resale option.
They don’t unless the LG TV sell out.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on March 31, 2024, 10:12:51 AM
Thanks for those replies. Makes a bit of sense to me now as, I also noticed there were another 3 empty seats immediately to my right and also a few in the rows in front and behind. So, if that’s the case, my brother may just as well give his ticket away if he can’t make certain matches, as they’re never going to sell out those more expensive areas. Not a great look for the Club as it would seem that unless people are willing to stump up a hefty amount, they would rather have empty seats, whilst also depriving others on the waiting list a chance of attending games, and, of course, no money back to the original season ticket holder who can’t make the match for whatever reason.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 31, 2024, 10:22:18 AM
Paulie, if I was on the 30,000 waiting list, I’d bust a gut for the seat. I’m not that big so one seat would be well enough for me!

I think it’s more complex than that. I’m more likely to buy a season ticket than I am go to a match last minute through the resale thing and buy a seat on my own - I genuinely can’t imagine ever doing that for anything that wasn’t a cup final or some such.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on March 31, 2024, 10:37:14 AM
And for the 3rd match running, due to health issues, my brother has not been able to attend and, for the 3rd match running, none of our 30,000 on the waiting list wanted to take the seat up!! Does make you wonder.

I’m confused, are the club accepting tickets back to be re-sold on the grounds of it being a (normal prices) sell out, but then not putting them up for re-sale, because there are o er priced options they wish to sell first?

Apart from the madness of empty seats which is obviously happening (chap next to me just isn’t savvy enough to do it, but can imagine the next pair along might, but sat next to 4 empty seats in the family zone)

My above summary can’t be right, or if it is, IT’s NOT RIGHT!!
(and they might even be breaching their own resale stuff???)


Agreed single tix less attractive but eg if KO time doesn’t suit my little one/s I might pass on a pair and pick up a single…
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on March 31, 2024, 10:45:12 AM
I thought it was in the T&Cs that the club only has to offer your returned ticket for sale if they have sold out?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 31, 2024, 10:50:38 AM
I thought it was in the T&Cs that the club only has to offer your returned ticket for sale if they have sold out?

Yes, and I don't think it's 'have to' more a case of they'll only consider it once the match is sold out. They clearly don't include LG and TV seats in that.
Title: Re: Chris Heck - President of Business Operations
Post by: WassallVillain on March 31, 2024, 10:55:17 AM
I give my ticket to family and friends as there is virtually zero chance it will be resold by the club these days. It wasn’t always the case.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on March 31, 2024, 12:14:51 PM
All this resale stuff will only push ST holders to sell their seats themselves rather than via the club, which could well get messy if they end up being away supporters.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on March 31, 2024, 01:51:59 PM
Only tickets showing as available yesterday and this morning was LG/TV types. I also saw someone that couldn't go today saying the club hadn't made their seat available to buy through the resale option.
They don’t unless the LG TV sell out.

That is pretty disgraceful.  My ticket has never failed to sell on the few times I've put it up, but if they're now adopting that approach it becomes entirely unworkable.  I thought previously they stopped selling TV & LG a few days before and then sold the seats as standard.  Have they now stopped doing that in an attempt to squeeze a few more GA+ sales?
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on March 31, 2024, 01:55:23 PM
That is pretty disgraceful.  My ticket has never failed to sell on the few times I've put it up, but if they're now adopting that approach it becomes entirely unworkable.  I thought previously they stopped selling TV & LG a few days before and then sold the seats as standard.  Have they now stopped doing that in an attempt to squeeze a few more GA+ sales?

Yep, they were still trying to flog GA+ tickets around lunch time yesterday afternoon.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on March 31, 2024, 01:58:00 PM
That is pretty disgraceful.  My ticket has never failed to sell on the few times I've put it up, but if they're now adopting that approach it becomes entirely unworkable.  I thought previously they stopped selling TV & LG a few days before and then sold the seats as standard.  Have they now stopped doing that in an attempt to squeeze a few more GA+ sales?

Yep, they were still trying to flog GA+ tickets around lunch time yesterday afternoon.
Still desperately trying to make a silk purse out of a sow's ear.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on March 31, 2024, 02:05:28 PM
That is pretty disgraceful.  My ticket has never failed to sell on the few times I've put it up, but if they're now adopting that approach it becomes entirely unworkable.  I thought previously they stopped selling TV & LG a few days before and then sold the seats as standard.  Have they now stopped doing that in an attempt to squeeze a few more GA+ sales?

Yep, they were still trying to flog GA+ tickets around lunch time yesterday afternoon.

I just think they are overpriced for what they are. 
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 31, 2024, 02:36:25 PM
Looks like my ST didn't resell yesterday probably for all the reasons mentioned above.
Title: Re: Chris Heck - President of Business Operations
Post by: nordenvillain on March 31, 2024, 03:44:08 PM
We were in L6 yesterday having managed to get 2 seats virtually behind each other and there were 4 or 5 seats around us that were not taken at all - Presume they were STH's that didn't turn up or whose seats were not resold by the club. For the 2nd half I moved to sit next to my brother who's a STH with a seat on the gangway. The seat next to him is not taken by a STH (It was his mate's who passed away about 12 months ago) was definitely sold but yet that person did not turn up, very strange.
Normally there's 3 of us, my 2 adult sons and myself. We are Claret members and have only managed to get seats in the Holte for 3 games so far out of the 10 league games that we've attended. The European games have been different, we've seen all 5 home games so far and managed to get in the  Holte on 4 occasions, in fact for 2 of the games were in seats in K2 that were fantastic in the row right behind the exit stairs. I've been attending VP since 1959 and am virtually speechless in how the club are so poorly marketing the games to us, the fans. I live in Rochdale, so interact with friends who are STH's, and not, of Man City, Man United, Everton and Liverpool. With the exception of Man United, whose disregard for their fans is legendary, the others seem to listen to their fans more than Villa do. I know that Chris Heck came with a reputation for what he did at the Philadelphia 76's, but there is a different business model between the American sporting franchise and English football. I'm not a 'stick my head in the sand' and 'we've always done it this way' kind of guy, but I would be interested to know from others more attune with the American system whether you can succeed by not taking your fanbase with you. The disaster that is the cancellation of the North Stand rebuild and the imposition of the Lower Grounds & Terrace View without any apparent consultation or noticeable market research leaves me more than scratching my head. We would love to have ST's and are on the waiting list but is Mr Heck that concerned with true fans and what we think ?
P.S We get the train to and from Tame Bridge Parkway and last night whilst waiting for a northbound train on the platform, an empty "Football Special" train pulled into Witton going towards New Street - Hallelujah, at last a bit of common sense has been used. What I would add is that it was a 4 coach one, why not use a 6 coach one but it is a start I guess.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on March 31, 2024, 03:56:42 PM
A few games ago in response to complaints about the racket(music?) pre game the volume was turned down to only ear splitting, yesterday it was again so loud you could not hold a conversation. Come on Heck get this sorted.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on March 31, 2024, 04:03:24 PM
A few games ago in response to complaints about the racket(music?) pre game the volume was turned down to only ear splitting, yesterday it was again so loud you could not hold a conversation. Come on Heck get this sorted.

It is way too loud. The Holte was singing as the teams lined up, but the bloody PA was trying to drown us out.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 31, 2024, 04:10:02 PM
There looked like quite a few empty seats in the Witton Lower dotted about.
Guess a lot of people may be away for Easter half term / school hols etc .
Title: Re: Chris Heck - President of Business Operations
Post by: Exeter 77 on March 31, 2024, 07:41:40 PM
Weirdly, two of my friends couldn't make the Spurs game and sold their seats through the re-sale process but those seats remained empty.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 02, 2024, 04:06:44 PM
I was unavailable to take my seat for the Wolves game so tried to sell it via the club's website.

It's not clear to me whether it has sold or not. It's a bit soon to receive my 80% of average ticket price yet, and the (lack of) detail on the site doesn't really help.

(https://i.ibb.co/vxZDzZn/Untitled.png) (https://ibb.co/vxZDzZn)
The icons in the top row are for a game earlier in the season that I managed to the sell the ticket on. The one below was for a game I'd attended. There's no key on the page to say what's what. I suspect the lack of a "left-arrow" icon on the Wolves ticket suggests is hasn't sold.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 02, 2024, 04:59:13 PM
It tells you on the website if they sold or not .
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on April 02, 2024, 10:47:59 PM
In the past, if the Club put my ticket up for re-sale, it always sold. They’ve obviously changed the system and now have to sell out their extortionate tickets first. If that’s the case, it’s just another kick in the teeth for us supporters, sorry no, I meant customers!!
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on April 03, 2024, 07:11:52 AM
In the past, if the Club put my ticket up for re-sale, it always sold. They’ve obviously changed the system and now have to sell out their extortionate tickets first. If that’s the case, it’s just another kick in the teeth for us supporters, sorry no, I meant customers!!
Consumers!
We have to mentally separate our club and what it stands for from the cheapskate activity that now seems to pervade it’s contact with supporters.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on April 03, 2024, 08:27:09 AM
Only tickets showing as available yesterday and this morning was LG/TV types. I also saw someone that couldn't go today saying the club hadn't made their seat available to buy through the resale option.
They don’t unless the LG TV sell out.

That is pretty disgraceful.  My ticket has never failed to sell on the few times I've put it up, but if they're now adopting that approach it becomes entirely unworkable.  I thought previously they stopped selling TV & LG a few days before and then sold the seats as standard.  Have they now stopped doing that in an attempt to squeeze a few more GA+ sales?

That is shite for people like me who can't get to many games but sometimes can nab a spare from season ticket non attendee - Leicester and Forest last season were 2 such instances.

Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 03, 2024, 08:39:34 AM
It just encourages people to shift tickets on to mates etc. That and the black market.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on April 03, 2024, 09:18:29 AM
It just encourages people to shift tickets on to mates etc. That and the black market.

Absolutely this, why bother trying to use their system that is not designed to help the customer
Title: Re: Chris Heck - President of Business Operations
Post by: LeeS on April 03, 2024, 09:22:41 AM
Paulie, can only speak for myself but my pension doesn’t get me that far in London or Brum come to that. I was there when Villa could nowhere fill the ground but, alas, if they go ahead with 10% or more increases, my long, long support at the ground will have to sadly come to an end. So, not because I don’t want to renew my season ticket but rather being priced out of it.

Isn't the state pension going up by 8.5% this year? Along with the 10% last year too. I'm not being flippant, that is a serious question. That must help some pensioners, surely. Especially with fuel prices coming down.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 03, 2024, 09:50:13 AM
It just encourages people to shift tickets on to mates etc. That and the black market.
You can't really sell on the black market unless you're willing to trust somebody with your plastic card ST and then hope they send it you back afterwards.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 03, 2024, 10:15:51 AM
Transfer the ticket to another reference and they send you an eticket which you can then share.
Title: Re: Chris Heck - President of Business Operations
Post by: Flamingo Lane on April 03, 2024, 10:19:08 AM
As a matter of interest, does anyone know how many Claret members there are? I'm one, and am expecting a big increase in the membership fee this summer.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on April 03, 2024, 10:53:18 AM
As a matter of interest, does anyone know how many Claret members there are? I'm one, and am expecting a big increase in the membership fee this summer.

I am and so is my son. Good value at the moment, as he loves the bits he gets when he renews.
Prob will go up or they may tier it.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on April 03, 2024, 11:16:56 AM
It just encourages people to shift tickets on to mates etc. That and the black market.

Exactly this.  I wouldn't be impressed missing out on the resale money because of Purslow/Heck's vanity project at all.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 03, 2024, 11:25:53 AM
As a matter of interest, does anyone know how many Claret members there are? I'm one, and am expecting a big increase in the membership fee this summer.
Yeah - me and my dad are members then we share another between the 3 kids. OK paying whatever it works out as - about £100 a season IIRC - so that we can all sit together and so on.

Hope it doesn't go up by much. It's affordable at the moment, but it is a big lump to find on top of tickets.
Title: Re: Chris Heck - President of Business Operations
Post by: frank black on April 03, 2024, 11:31:19 AM
Paulie, can only speak for myself but my pension doesn’t get me that far in London or Brum come to that. I was there when Villa could nowhere fill the ground but, alas, if they go ahead with 10% or more increases, my long, long support at the ground will have to sadly come to an end. So, not because I don’t want to renew my season ticket but rather being priced out of it.

Isn't the state pension going up by 8.5% this year? Along with the 10% last year too. I'm not being flippant, that is a serious question. That must help some pensioners, surely. Especially with fuel prices coming down.

It does, but the frozen personal allowance results in getting it in one hand and it being taken from the other. Yes it’s extra money overall, but many are now paying tax whereas they weren’t before.
Anyhow, there are wealthy pensioners and also those that can’t afford it. A tough choice to be made by the club when it comes to concessions and looking at the way “entertainment” is charged in general, I’d expect most concessions to cease at some point. Probably just be some kids prices and that it.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeS on April 03, 2024, 12:23:24 PM
Paulie, can only speak for myself but my pension doesn’t get me that far in London or Brum come to that. I was there when Villa could nowhere fill the ground but, alas, if they go ahead with 10% or more increases, my long, long support at the ground will have to sadly come to an end. So, not because I don’t want to renew my season ticket but rather being priced out of it.

Isn't the state pension going up by 8.5% this year? Along with the 10% last year too. I'm not being flippant, that is a serious question. That must help some pensioners, surely. Especially with fuel prices coming down.

It does, but the frozen personal allowance results in getting it in one hand and it being taken from the other. Yes it’s extra money overall, but many are now paying tax whereas they weren’t before.
Anyhow, there are wealthy pensioners and also those that can’t afford it. A tough choice to be made by the club when it comes to concessions and looking at the way “entertainment” is charged in general, I’d expect most concessions to cease at some point. Probably just be some kids prices and that it.

Excellent point about the tax, Frank.

This whole thing about ticket process is driven by PSR. It is yet another unintended consequence - that it forces clubs like ours to price out their loyal fans. I bet no-one thought of that. Just like another recently invented "solution", VAR, I'd just ditch it and accept that sometimes clubs got into difficulty.
Title: Re: Chris Heck - President of Business Operations
Post by: Dr Butler on April 03, 2024, 12:53:41 PM
Transfer the ticket to another reference and they send you an eticket which you can then share.

this is exactly what I do when I cannot make a game(usually midweek) works a treat.


UTV
The Doc
Title: Re: Chris Heck - President of Business Operations
Post by: Duncan Shaw on April 03, 2024, 12:56:33 PM
As a matter of interest, does anyone know how many Claret members there are? I'm one, and am expecting a big increase in the membership fee this summer.
Yeah - me and my dad are members then we share another between the 3 kids. OK paying whatever it works out as - about £100 a season IIRC - so that we can all sit together and so on.

Hope it doesn't go up by much. It's affordable at the moment, but it is a big lump to find on top of tickets.
Me and my lad too, expires in June.  I reckon they will tier it too.
Title: Re: Chris Heck - President of Business Operations
Post by: Duncan Shaw on April 03, 2024, 01:07:00 PM
We were in Barcelona for the long Easter weekend just gone and it really got me thinking about just how far we have to go, and also to what extent the top tiers are tourist clubs, to bridge the gap with the "elite"

The concierge at our hotel (yes get me) asked where I was from "London" (easier than explaining where Epsom is) my answer.  You Aresenal or Chelsea?  No Aston Villa.  Oh wow you doing very well this year, you like Emery?  Blah blah blah good chat about the Villa.  Anyway, then he said Barca are at home on Saturday, I can get you tickets if you want to go?  My wife said surely it's sold out?  He said we can always get tickets for tourists. 

Walking round on the Saturday there were obviously thousands of people who had just arrived in for the game, shirts everywhere, the club shops in the City rammed with people spending.  I know it's Barca and they are one of the very biggest, but that is the level that we will need to head towards to compete.  It just blew my mind a bit how far ahead of us this is. 

The likes of Heck know this and that will be his job to deliver it and if he does, it's going to be unpalatable at times for us Joe average punters who've been going down for years.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 03, 2024, 02:02:52 PM
Nothing wrong with tourist and corporate fans.  If they'd built the new North we could have had 10k of them with little impact on the traditional match-going fans.  Obviously a bit of seat shifting in the Trinity but that will happen ultimately anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on April 03, 2024, 02:23:29 PM
That is the head scratcher for me.  If he's chasing the tourist dollar, what better way to get it than build a new stand where they can all go, at inflated prices and having already spent in the club shop?  If he's waiting for miserable bastards like me to increase (or even begin) matchday spend then he's in for a very long wait.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on April 03, 2024, 03:16:33 PM
That is the head scratcher for me.  If he's chasing the tourist dollar, what better way to get it than build a new stand where they can all go, at inflated prices and having already spent in the club shop?  If he's waiting for miserable bastards like me to increase (or even begin) matchday spend then he's in for a very long wait.

I think it's a mix of he's played politics because it was Purslow's plan, he looks at what Chelsea squeeze out of a smaller ground than ours and he's just thinking of the accounts while he's here.

Should have gone ahead and built it. Would be ideal for where we could be two years from now.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 03, 2024, 03:20:23 PM
Transfer the ticket to another reference and they send you an eticket which you can then share.

this is exactly what I do when I cannot make a game(usually midweek) works a treat.


UTV
The Doc
Do you sell it via online ticket agencies or just amongst mates .
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 03, 2024, 03:53:13 PM
Don’t sell it, just between mates.

But if you wanted to you could sell them on that way.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on April 03, 2024, 06:16:21 PM
Nothing wrong with tourist and corporate fans.  If they'd built the new North we could have had 10k of them with little impact on the traditional match-going fans.  Obviously a bit of seat shifting in the Trinity but that will happen ultimately anyway.

I just can't see it with the tourist angle unfortunately.  In this country, London is a global city with hundreds of thousands of tourists milling about who want to see a Premier League game.  Liverpool and Manchester United are the tourist attraction in those two cities.

I'm from Birmingham and I love our city, but we haven't got the volume of tourists in the city, let alone large numbers who want to watch a football game. 

HS2 and a city centre ground could change that I suppose, but at what price?
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 03, 2024, 06:41:09 PM
Hasn’t stopped man city generating demand. Just got to win the league a few times.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 03, 2024, 06:41:19 PM
Nothing wrong with tourist and corporate fans.  If they'd built the new North we could have had 10k of them with little impact on the traditional match-going fans.  Obviously a bit of seat shifting in the Trinity but that will happen ultimately anyway.

I just can't see it with the tourist angle unfortunately.  In this country, London is a global city with hundreds of thousands of tourists milling about who want to see a Premier League game.  Liverpool and Manchester United are the tourist attraction in those two cities.

I'm from Birmingham and I love our city, but we haven't got the volume of tourists in the city, let alone large numbers who want to watch a football game. 

HS2 and a city centre ground could change that I suppose, but at what price?
I wonder if that's factored in to Heck's thinking.  That currently we don't have the booking of tourists coming to the club to justify a big expansion, and we need to concentrate on the marketing side of things first - the 150th anniversary and whatnot being part of that - to get that interest. Tourists aren't going to magically turn up just because we have a big stand.

I dunno, it's one possibility of many so may be something utterly different. Just a bit of random speculation.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 03, 2024, 06:46:55 PM
Sounds plausible to me algy!
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 03, 2024, 06:59:43 PM
The easiest way to get people travelling out of their way to come and watch us is to stop being utterly mediocre for a long period of time.

Yes Manchester United and Liverpool are the tourist attraction in their cities but we would be the same in ours if we didn’t do stuff like go almost thirty years without winning anything.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on April 03, 2024, 07:04:01 PM
Nothing wrong with tourist and corporate fans.  If they'd built the new North we could have had 10k of them with little impact on the traditional match-going fans.  Obviously a bit of seat shifting in the Trinity but that will happen ultimately anyway.

I just can't see it with the tourist angle unfortunately.  In this country, London is a global city with hundreds of thousands of tourists milling about who want to see a Premier League game.  Liverpool and Manchester United are the tourist attraction in those two cities.

I'm from Birmingham and I love our city, but we haven't got the volume of tourists in the city, let alone large numbers who want to watch a football game. 

HS2 and a city centre ground could change that I suppose, but at what price?

Take a walk round New Street and the surroundings on a Saturday afternoon and see the number of weekenders.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on April 03, 2024, 07:05:17 PM
Even when we were shit we had tourists. Oh the glory days of cheap tickets on Seatwave/Viagogo.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 03, 2024, 07:08:42 PM
Nothing wrong with tourist and corporate fans.  If they'd built the new North we could have had 10k of them with little impact on the traditional match-going fans.  Obviously a bit of seat shifting in the Trinity but that will happen ultimately anyway.

I just can't see it with the tourist angle unfortunately.  In this country, London is a global city with hundreds of thousands of tourists milling about who want to see a Premier League game.  Liverpool and Manchester United are the tourist attraction in those two cities.

I'm from Birmingham and I love our city, but we haven't got the volume of tourists in the city, let alone large numbers who want to watch a football game. 

HS2 and a city centre ground could change that I suppose, but at what price?

Take a walk round New Street and the surroundings on a Saturday afternoon and see the number of weekenders.

Sorry, but why do you say this?

Loads of people visit Birmingham and the midlands. They don’t carry big signs about proclaiming themselves as tourists.

We are hardly at the arse end of the earth. We’re like just over an hour away on a train, it’s nothing. It’s like saying people won’t bother going to Versaille because it’s not in the centre of Paris.

Edit: was replying to tomd not Dave!
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on April 03, 2024, 09:23:45 PM
Nothing wrong with tourist and corporate fans.  If they'd built the new North we could have had 10k of them with little impact on the traditional match-going fans.  Obviously a bit of seat shifting in the Trinity but that will happen ultimately anyway.

I just can't see it with the tourist angle unfortunately.  In this country, London is a global city with hundreds of thousands of tourists milling about who want to see a Premier League game.  Liverpool and Manchester United are the tourist attraction in those two cities.

I'm from Birmingham and I love our city, but we haven't got the volume of tourists in the city, let alone large numbers who want to watch a football game. 

HS2 and a city centre ground could change that I suppose, but at what price?

Take a walk round New Street and the surroundings on a Saturday afternoon and see the number of weekenders.

I do have a walk round there from time to time and would guess that most of the people might be there for shopping, a theatre show or a concert at the NIA rather than to watch football Dave.
Title: Re: Chris Heck - President of Business Operations
Post by: Lastfootstamper on April 03, 2024, 09:25:26 PM
Well, yeah, cos they can't even if they want to.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on April 03, 2024, 09:39:54 PM
Nothing wrong with tourist and corporate fans.  If they'd built the new North we could have had 10k of them with little impact on the traditional match-going fans.  Obviously a bit of seat shifting in the Trinity but that will happen ultimately anyway.

I just can't see it with the tourist angle unfortunately.  In this country, London is a global city with hundreds of thousands of tourists milling about who want to see a Premier League game.  Liverpool and Manchester United are the tourist attraction in those two cities.

I'm from Birmingham and I love our city, but we haven't got the volume of tourists in the city, let alone large numbers who want to watch a football game. 

HS2 and a city centre ground could change that I suppose, but at what price?

Take a walk round New Street and the surroundings on a Saturday afternoon and see the number of weekenders.

Sorry, but why do you say this?

Loads of people visit Birmingham and the midlands. They don’t carry big signs about proclaiming themselves as tourists.

We are hardly at the arse end of the earth. We’re like just over an hour away on a train, it’s nothing. It’s like saying people won’t bother going to Versaille because it’s not in the centre of Paris.

Edit: was replying to tomd not Dave!

I said it because I don't think there are as many tourists in Birmingham to bridge the gap with places like Barcelona and London! 

I agree with the points made above that a period of success might well change things a bit.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on April 03, 2024, 10:01:41 PM
I think you’re underselling Birmingham.  It’s a decent base for a day visiting the Cotswolds, a day doing Shakespeare/warwick castle stuff then a day at the match followed by fancy grub in the city.  Throw in a curry/theatre etc and that’s a decent weekend away.  birmingham international being the hub that opens up loads of potential customers.

Joining the dots is the hard bit, but nothing the club couldn’t arrange with a decent partnership with hotels/airlines etc.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on April 03, 2024, 10:37:29 PM
Ten years ago you'd have been laughed at for suggesting Birmingham as a tourist destination. Now we have queues to get into bars on Saturday afternoon and try getting a weekend restaurant table.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on April 03, 2024, 10:40:11 PM
I think you’re underselling Birmingham.  It’s a decent base for a day visiting the Cotswolds, a day doing Shakespeare/warwick castle stuff then a day at the match followed by fancy grub in the city.  Throw in a curry/theatre etc and that’s a decent weekend away.  birmingham international being the hub that opens up loads of potential customers.

Joining the dots is the hard bit, but nothing the club couldn’t arrange with a decent partnership with hotels/airlines etc.

I'm not underselling the city at all.  As I say, I'm from the city and like spending time in the city centre.  I'm biased, but have always felt that it is a good weekend break, as it's one of the few cities where everything you might go for (shopping, hotels, concert at the NIA, theatres) are all walking distance from the main train station. 

That said, the discussion is regarding people who are potentially going to come to the city to watch Villa.  As others have said, maybe more will come if we have some success, maybe more would come if there were more tickets available, maybe more would come if  we moved to a new ground in the city centre. 

Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 03, 2024, 10:41:42 PM
I think you’re underselling Birmingham.  It’s a decent base for a day visiting the Cotswolds, a day doing Shakespeare/warwick castle stuff then a day at the match followed by fancy grub in the city.  Throw in a curry/theatre etc and that’s a decent weekend away.  birmingham international being the hub that opens up loads of potential customers.

Joining the dots is the hard bit, but nothing the club couldn’t arrange with a decent partnership with hotels/airlines etc.

I'm not underselling the city at all.  As I say, I'm from the city and like spending time in the city centre.  I'm biased, but have always felt that it is a good weekend break, as it's one of the few cities where everything you might go for (shopping, hotels, concert at the NIA, theatres) are all walking distance from the main train station. 

That said, the discussion is regarding people who are potentially going to come to the city to watch Villa.  As others have said, maybe more will come if we have some success, maybe more would come if there were more tickets available, maybe more would come if  we moved to a new ground in the city centre. 



Surely the salient point is that, even if there were a few thousand 'outsiders' wanting to go to a match these days, they wouldn't be able to, because they wouldn't be able to get tickets.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on April 03, 2024, 10:57:49 PM
…unless of course they love the idea of all you can eat pick & mix, warm pissy lager and some cardboard nachos with rubber cheese.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on April 03, 2024, 11:06:15 PM
I think you’re underselling Birmingham.  It’s a decent base for a day visiting the Cotswolds, a day doing Shakespeare/warwick castle stuff then a day at the match followed by fancy grub in the city.  Throw in a curry/theatre etc and that’s a decent weekend away.  birmingham international being the hub that opens up loads of potential customers.

Joining the dots is the hard bit, but nothing the club couldn’t arrange with a decent partnership with hotels/airlines etc.

I'm not underselling the city at all.  As I say, I'm from the city and like spending time in the city centre.  I'm biased, but have always felt that it is a good weekend break, as it's one of the few cities where everything you might go for (shopping, hotels, concert at the NIA, theatres) are all walking distance from the main train station. 

That said, the discussion is regarding people who are potentially going to come to the city to watch Villa.  As others have said, maybe more will come if we have some success, maybe more would come if there were more tickets available, maybe more would come if  we moved to a new ground in the city centre. 



Surely the salient point is that, even if there were a few thousand 'outsiders' wanting to go to a match these days, they wouldn't be able to, because they wouldn't be able to get tickets.

True.  Think the discussion was more about how do we attract more tourist type fans who will shell out mote on matchdays (presuming that is something we want to do!).

Obviously having available tickets is probably the first step.  I guess the ideal scenario would be an increased capacity where ticket prices for existing fans can be kept relatively low, yet there would also be more 'experience' type tickets for day trippers.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 03, 2024, 11:07:00 PM
…unless of course they love the idea of all you can eat pick & mix, warm pissy lager and some cardboard nachos with rubber cheese.

Special guest appearance from club 'legends' - this week, David Norton, Paul Kerr and Dean Glover.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on April 03, 2024, 11:11:43 PM
The more I think about it, the more I believe that our Chris has properly shit the bed with this North Stand farce. I hope that in the fullness of time we’ll see that he was right, but I’m not so sure.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 03, 2024, 11:31:36 PM
…unless of course they love the idea of all you can eat pick & mix, warm pissy lager and some cardboard nachos with rubber cheese.

Special guest appearance from club 'legends' - this week, David Norton, Paul Kerr and Dean Glover.
All whilst sat in rows in a school canteen .
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on April 03, 2024, 11:48:37 PM
The more I think about it, the more I believe that our Chris has properly shit the bed with this North Stand farce. I hope that in the fullness of time we’ll see that he was right, but I’m not so sure.

If he has shit the bed he is quite clearly wrong and needs to receive his P45 asap.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 04, 2024, 08:31:39 AM
…unless of course they love the idea of all you can eat pick & mix, warm pissy lager and some cardboard nachos with rubber cheese.

Tourists / Day trippers may well think £120-£140 is ok for a guaranteed ticket including food and drink as a one-off experience to see a historic club play a PL game.  I guess the club needs to up it's marketing to attract them.  Part of this will probably need to be improved transport links etc.   
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 04, 2024, 09:50:12 AM
I think you’re underselling Birmingham.  It’s a decent base for a day visiting the Cotswolds, a day doing Shakespeare/warwick castle stuff then a day at the match followed by fancy grub in the city.  Throw in a curry/theatre etc and that’s a decent weekend away.  birmingham international being the hub that opens up loads of potential customers.

Joining the dots is the hard bit, but nothing the club couldn’t arrange with a decent partnership with hotels/airlines etc.

I'm not underselling the city at all.  As I say, I'm from the city and like spending time in the city centre.  I'm biased, but have always felt that it is a good weekend break, as it's one of the few cities where everything you might go for (shopping, hotels, concert at the NIA, theatres) are all walking distance from the main train station. 

That said, the discussion is regarding people who are potentially going to come to the city to watch Villa.  As others have said, maybe more will come if we have some success, maybe more would come if there were more tickets available, maybe more would come if  we moved to a new ground in the city centre.
Yeah, my wife's from Wrexham and absolutely loves Birmingham for pretty much what you were saying.

For a long weekend it's great - loads of options of stuff to do, pretty easy to navigate around, the city centre is more pleasant than Manchester etc. Plus it's an excellent base - relatively cheap, easy day trips to loads of places, loads of options for food & night entertainment.


Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on April 04, 2024, 10:05:22 AM
Ten years ago you'd have been laughed at for suggesting Birmingham as a tourist destination. Now we have queues to get into bars on Saturday afternoon and try getting a weekend restaurant table.

What's changed?
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on April 04, 2024, 10:37:29 AM
Ten years ago you'd have been laughed at for suggesting Birmingham as a tourist destination. Now we have queues to get into bars on Saturday afternoon and try getting a weekend restaurant table.

What's changed?

There's shopping at the Bullring but the rest of Town is predominantly hospitality now, some brilliant pubs (and The Square Peg) and top notch restaurants.

I'm always amazed at how busy it is when I'm in on a Saturday pre-match and you can quadruple that during Nov/Dec. It's fantastic, vibrant and colourful. It gets a bit more "Wild West" after 8 o'clock but so does every City Centre. Prior to the Brighton match at the end of last season the place was bathed in sunshine on a BH weekend, there were people smiling and enjoying themselves everywhere, it was awash with Claret and Blue and it struck me what a great place it had become.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on April 04, 2024, 11:23:56 AM
Ten years ago you'd have been laughed at for suggesting Birmingham as a tourist destination. Now we have queues to get into bars on Saturday afternoon and try getting a weekend restaurant table.

What's changed?

Probably more at home in the Birmingham News thread, but this gives a bit of an insight:

https://www.propertyinvestortoday.co.uk/breaking-news/2022/1/birmingham--why-the-youngest-city-in-europe-has-become-a-thriving-hub-for-students-graduates-and-young-urban-professionals
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 04, 2024, 11:24:34 AM
I was out in Brum for my birthday just before Christmas with a few friends (all non Brum-residents) and everybody was amazed at what a brilliant, vibrant place it was. OK it was December, but everywhere was absolutely rammed to the rafters, and there are lots of really good bars and restaurants.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on April 04, 2024, 11:34:22 AM
My mate who knows the guy that owns the Hare and Hounds and various other luminaries was lamenting Brum the other week as a busted flush, and his Mrs's band won't bother coming here as the tickets don't sell and they're not alone.

We had a heated discussion on the subject be he was pretty adamant that compared to *spits* Manchester in terms of nightlife we're miles behind. He's always been a bit of that mind so I take it with a pinch of salt but he spends half his time up that way (where his Mrs is from) and half down here so he's probably better to judge.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 04, 2024, 11:43:37 AM
My mate who knows the guy that owns the Hare and Hounds and various other luminaries was lamenting Brum the other week as a busted flush, and his Mrs's band won't bother coming here as the tickets don't sell and they're not alone.

We had a heated discussion on the subject be he was pretty adamant that compared to *spits* Manchester in terms of nightlife we're miles behind. He's always been a bit of that mind so I take it with a pinch of salt but he spends half his time up that way (where his Mrs is from) and half down here so he's probably better to judge.

I still go up there 2 or 3 times a year, and I don't think there's that much difference. Obviously Manchester is a smaller city, so it's punching above its weight compared to Brum, but in terms of offerings I think they're fairly similar. Of course Birmingham has got more in the end of very high end restaurants. As a city centre for going out, Leeds is (miles) better than both of them, mind.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 04, 2024, 11:46:43 AM
Also, shout out for Newcastle as a great city for going out.

Absolutely the most underrated city we have.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 04, 2024, 11:53:54 AM
Also, shout out for Newcastle as a great city for going out.

Absolutely the most underrated city we have.

Oh indeed. It's mental. When I went to last season's away game up there, the train up from London that we get on at Peterborough was rammed with stag and hen parties going up there for a night out. And it's like that on every single train, and there are about four trains an hour. It's a brilliant city, and I love the architecture and how easy it is to get around on foot.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on April 05, 2024, 10:52:18 AM
The more I think about it, the more I believe that our Chris has properly shit the bed with this North Stand farce. I hope that in the fullness of time we’ll see that he was right, but I’m not so sure.

Yeah, whilst it is fun to play fantasy football grounds, I guess we're better off just concentrating on what's happening on the pitch for the time being and see what unfolds.

I guess there will be some kind of timeframe involved though given that we were one of the grounds that were part of the Euro 2028 bid.  Were we included in that on the proviso that the North Stand redevelopment was going ahead and the capacity would be over 50,000?
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 05, 2024, 10:53:10 AM
The more I think about it, the more I believe that our Chris has properly shit the bed with this North Stand farce. I hope that in the fullness of time we’ll see that he was right, but I’m not so sure.

Yeah, whilst it is fun to play fantasy football grounds, I guess we're better off just concentrating on what's happening on the pitch for the time being and see what unfolds.

I guess there will be some kind of timeframe involved though given that we were one of the grounds that were part of the Euro 2028 bid.  Were we included in that on the proviso that the North Stand redevelopment was going ahead and the capacity would be over £50k?

Apparently not, no. The club have said the Euro situation is unchanged.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 05, 2024, 10:59:49 AM
If tourists are coming into Brum for a game (if they had tickets) surely that Aston is a £5 cab ride away is neither here nor there?
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on April 05, 2024, 11:31:22 AM
If tourists are coming into Brum for a game (if they had tickets) surely that Aston is a £5 cab ride away is neither here nor there?

£5!! What is it a horse and cart?
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 05, 2024, 11:49:32 AM
Also, shout out for Newcastle as a great city for going out.

Absolutely the most underrated city we have.

Oh indeed. It's mental. When I went to last season's away game up there, the train up from London that we get on at Peterborough was rammed with stag and hen parties going up there for a night out. And it's like that on every single train, and there are about four trains an hour. It's a brilliant city, and I love the architecture and how easy it is to get around on foot.

I've hated it every time I've been out in Newcastle. Wankers everywhere (including, but not exclusively stags & hens). It's like somebody went to Broad Street and said, 'let's make everywhere like this hellscape, but colder".
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 05, 2024, 11:52:09 AM
If tourists are coming into Brum for a game (if they had tickets) surely that Aston is a £5 cab ride away is neither here nor there?

£5!! What is it a horse and cart?


Its about that, town to Aston. Its only 2 miles
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on April 05, 2024, 11:52:23 AM
Also, shout out for Newcastle as a great city for going out.

Absolutely the most underrated city we have.

Oh indeed. It's mental. When I went to last season's away game up there, the train up from London that we get on at Peterborough was rammed with stag and hen parties going up there for a night out. And it's like that on every single train, and there are about four trains an hour. It's a brilliant city, and I love the architecture and how easy it is to get around on foot.

I've hated it every time I've been out in Newcastle. Wankers everywhere (including, but not exclusively stags & hens). It's like somebody went to Broad Street and said, 'let's make everywhere like this hellscape, but colder".

You see that's a fine example of someone who writes for a living showing what they can do without even trying, I can easily picture the worst night out ever from the words used.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 05, 2024, 11:52:43 AM
Each to their own I guess.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 05, 2024, 11:54:44 AM
I liked it, even that moored party ship where you felt you were an unwilling cast member of an art house film.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on April 05, 2024, 11:54:52 AM
Newcastle is one of the few places in the UK I've not had a night out in, and I've never felt I've really missed out at all. Paddy's words merely confirm that.
Title: Re: Chris Heck - President of Business Operations
Post by: Lastfootstamper on April 05, 2024, 12:06:44 PM
If tourists are coming into Brum for a game (if they had tickets) surely that Aston is a £5 cab ride away is neither here nor there?

£5!! What is it a horse and cart?


Its about that, town to Aston. Its only 2 miles


New Street station to VP is 11 quid in an Uber when there's not a game on.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on April 05, 2024, 12:14:10 PM
I liked it, even that moored party ship where you felt you were an unwilling cast member of an art house film.

Wow, that place is still going? I remember Tosker and Elaine getting it off the ground in the last ep of Our Friends In The North.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 05, 2024, 12:39:28 PM
Newcastle is one of the few places in the UK I've not had a night out in, and I've never felt I've really missed out at all. Paddy's words merely confirm that.

Away trip and night out next season mate?!
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 05, 2024, 12:40:22 PM
I liked it, even that moored party ship where you felt you were an unwilling cast member of an art house film.

Wow, that place is still going? I remember Tosker and Elaine getting it off the ground in the last ep of Our Friends In The North.

No don’t think it’s there any more. The one with the spinning dance floor was brilliant.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 05, 2024, 12:41:18 PM
Newcastle is one of the few places in the UK I've not had a night out in, and I've never felt I've really missed out at all. Paddy's words merely confirm that.

Away trip and night out next season mate?!

I stayed there this season. I had a disappointing lasagne.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on April 05, 2024, 12:42:09 PM
Each to their own I guess.

I've got a friend up in Newcastle and have had quite a few nights out up there over the years.  I think it's a great city to be honest.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 05, 2024, 12:42:53 PM
If tourists are coming into Brum for a game (if they had tickets) surely that Aston is a £5 cab ride away is neither here nor there?

They’ll have fun trying to get back after, mind.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 05, 2024, 12:45:47 PM
I like the city. It's just 'a night out' there is like being trapped in TopShop with a load of pet shop escapees wearing impossible shoes.

And they're TOO into football. Just shut up about it for five fucking minutes.
Title: Re: Chris Heck - President of Business Operations
Post by: luke95 on April 05, 2024, 12:48:21 PM
If tourists are coming into Brum for a game (if they had tickets) surely that Aston is a £5 cab ride away is neither here nor there?

About £11/12 in a black cab , Colmore Row - Trinty Rd
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 05, 2024, 12:50:34 PM
I like the city. It's just 'a night out' there is like being trapped in TopShop with a load of pet shop escapees wearing impossible shoes.

And they're TOO into football. Just shut up about it for five fucking minutes.

I like people who are into football who aren't Man U or Liverpool fans.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 05, 2024, 12:54:03 PM
Nah, it's too much.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on April 05, 2024, 01:39:59 PM
Weirdly, two of my friends couldn't make the Spurs game and sold their seats through the re-sale process but those seats remained empty.
They were probably there but stuck in the queue for a warm pint and a cold balti pie.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on April 05, 2024, 01:50:44 PM
Newcastle is one of the few places in the UK I've not had a night out in, and I've never felt I've really missed out at all. Paddy's words merely confirm that.

Away trip and night out next season mate?!

Your company would make a weekend in Small Heath pleasant so I'm all in brother.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 05, 2024, 05:43:02 PM
I liked it, even that moored party ship where you felt you were an unwilling cast member of an art house film.

Wow, that place is still going? I remember Tosker and Elaine getting it off the ground in the last ep of Our Friends In The North.

No don’t think it’s there any more. The one with the spinning dance floor was brilliant.

I might be thinking of a different one but wasn't that on the south bank so Gateshead?
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 05, 2024, 06:50:15 PM
I liked it, even that moored party ship where you felt you were an unwilling cast member of an art house film.

Wow, that place is still going? I remember Tosker and Elaine getting it off the ground in the last ep of Our Friends In The North.

No don’t think it’s there any more. The one with the spinning dance floor was brilliant.

I might be thinking of a different one but wasn't that on the south bank so Gateshead?

There were two different boats apparently, the Tuxedo Royale and the Tuxedo Princess. Both moored in the same place in Newcastle as far as I recall, but only one at a time. It was the Royale that had the revolving dancefloor I think, and that was the one that was there in the 90s.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 05, 2024, 07:50:41 PM
I concur with SE - Newcastle, good city but crap night out
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 05, 2024, 08:00:08 PM
My mate who knows the guy that owns the Hare and Hounds and various other luminaries was lamenting Brum the other week as a busted flush, and his Mrs's band won't bother coming here as the tickets don't sell and they're not alone.

We had a heated discussion on the subject be he was pretty adamant that compared to *spits* Manchester in terms of nightlife we're miles behind. He's always been a bit of that mind so I take it with a pinch of salt but he spends half his time up that way (where his Mrs is from) and half down here so he's probably better to judge.
hate to say it but Manchester is a better city to go out in than Brum in my opinion, some fantastic pubs .
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 05, 2024, 08:02:14 PM
I concur with SE - Newcastle, good city but crap night out
Depends what you're after , its always a lively night out , plenty of bars etc . I think its decent as the odd visit to try somewhere new .
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 05, 2024, 08:10:20 PM
I've never been to Newcastle, so will provide the definitive answer when I do go. Just need to pop to Topshop first.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 05, 2024, 08:12:43 PM
I've never been to Newcastle, so will provide the definitive answer when I do go. Just need to pop to Topshop first.
It's a heavy drinking type resort.
Best City i've been to in the UK lately is Belfast , brilliant for a weekend.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on April 05, 2024, 08:49:33 PM
I've never been to Newcastle, so will provide the definitive answer when I do go. Just need to pop to Topshop first.

Me neither. Up for it though, next season?
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 05, 2024, 09:09:16 PM
I've never been to Newcastle, so will provide the definitive answer when I do go. Just need to pop to Topshop first.

Don’t bother buying a jacket.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on April 05, 2024, 10:03:03 PM
I've never been to Newcastle, but my main problem is that every Geordie I've ever met has had a lack of humility about their fair city that makes the most obnoxious Mancunian seem self-deprecating.
Title: Re: Chris Heck - President of Business Operations
Post by: adrenachrome on April 05, 2024, 10:10:01 PM
I've never been to Newcastle, so will provide the definitive answer when I do go. Just need to pop to Topshop first.

Don’t bother buying a jacket.

Tops won't do it.
You have to expose your nipples to the north east wind to stand a chance of scoring.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 05, 2024, 10:19:42 PM
Greys club was the place to end up back in the day. Probably their Snobs .
Title: Re: Chris Heck - President of Business Operations
Post by: Ducksworthy on April 05, 2024, 10:24:55 PM
From my experience, Newcastle is very much relentless as a night out. Very “lads, lads, lads” - it has some nice pubs but whoever described it as something like a massive Broad Street is right.

I’ll also agree Manchester is a better night out pub-wise. It pains me to say, but Birmingham just doesn’t feel coherent enough to go out in or get around.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 05, 2024, 10:27:25 PM
From my experience, Newcastle is very much relentless as a night out. Very “lads, lads, lads” - it has some nice pubs but whoever described it as something like a massive Broad Street is right.

I’ll also agree Manchester is a better night out pub-wise. It pains me to say, but Birmingham just doesn’t feel coherent enough to go out in or get around.

Manchester's mostly spread over different areas though. You've got Deansgate, Castlefield, Northern Quarter etc. Not really one big city centre like Leeds.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 05, 2024, 10:35:49 PM
From my experience, Newcastle is very much relentless as a night out. Very “lads, lads, lads” - it has some nice pubs but whoever described it as something like a massive Broad Street is right.

I’ll also agree Manchester is a better night out pub-wise. It pains me to say, but Birmingham just doesn’t feel coherent enough to go out in or get around.

Manchester's mostly spread over different areas though. You've got Deansgate, Castlefield, Northern Quarter etc. Not really one big city centre like Leeds.
You can have a good night out in anyone of those Manchester areas without moving . Brum you've got Broad Street - no thanks . Digbeth - improving but work to do . Then where ? Manchester feels safer to me than Brum at night probably due to the large Uni influence.
Title: Re: Chris Heck - President of Business Operations
Post by: Aldridge Villa on April 05, 2024, 10:37:33 PM
Much to my chagrin , having spent a lot of time up in Manchester recently I was struck by the cleanliness of the city centre and pub offerings in comparison to Birmingham city centre.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on April 06, 2024, 12:24:08 AM
I see Chris is still too embarrassed to publish our home attendances. Can't think why..
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on April 06, 2024, 12:52:58 AM
From my experience, Newcastle is very much relentless as a night out. Very “lads, lads, lads” - it has some nice pubs but whoever described it as something like a massive Broad Street is right.

I’ll also agree Manchester is a better night out pub-wise. It pains me to say, but Birmingham just doesn’t feel coherent enough to go out in or get around.

Manchester's mostly spread over different areas though. You've got Deansgate, Castlefield, Northern Quarter etc. Not really one big city centre like Leeds.
You can have a good night out in anyone of those Manchester areas without moving . Brum you've got Broad Street - no thanks . Digbeth - improving but work to do . Then where ? Manchester feels safer to me than Brum at night probably due to the large Uni influence.

JQ, Moseley, Kings Heath, Harborne/Edgbaston.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on April 06, 2024, 01:36:04 AM
From my experience, Newcastle is very much relentless as a night out. Very “lads, lads, lads” - it has some nice pubs but whoever described it as something like a massive Broad Street is right.

I’ll also agree Manchester is a better night out pub-wise. It pains me to say, but Birmingham just doesn’t feel coherent enough to go out in or get around.

Manchester's mostly spread over different areas though. You've got Deansgate, Castlefield, Northern Quarter etc. Not really one big city centre like Leeds.
You can have a good night out in anyone of those Manchester areas without moving . Brum you've got Broad Street - no thanks . Digbeth - improving but work to do . Then where ? Manchester feels safer to me than Brum at night probably due to the large Uni influence.

JQ, Moseley, Kings Heath, Harborne/Edgbaston.

Hurst Street, Bennetts Hill/Temple Street, Constitution Hill.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on April 06, 2024, 02:12:01 AM
I see Chris is still too embarrassed to publish our home attendances. Can't think why..

All but Wolves are published. That will probably appear soon.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 06, 2024, 07:05:06 AM
There’s two digbeth’s too. Irish Digbeth and the kids digbeth. Almost 50 drinking establishments around there alone.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on April 06, 2024, 08:28:59 AM
I had a top night out the other, Old Contemptible’s, bit of food at the Indian Brewery on Snow Hill, then St Pauls for a nice few drinks, followed by a bit of school slumming it/dancing at the Actress and Bishop.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 06, 2024, 10:04:03 AM
There used to be a clutch of good pubs over by Dartmouth Circus - Gunmakers Arms, Bulls Head , Sack of Potatoes, The Black Horse, The Ben Johnson, The Turks Head. The last 3 are gone now . It was good round there.
Title: Re: Chris Heck - President of Business Operations
Post by: Lastfootstamper on April 06, 2024, 11:10:09 AM
Birmingham's not, for want of a better word, 'obvious'. I loved guiding my missus around when she first moved up here (I even drew her a little map centred around the ramp so's she wouldn't get too lost and could always orientate herself for the bus), and she still can't get enough of the place. It depends what you want to do, but I reckon it does help to have someone showing you what's what & where.

All that said, to this day I know people born within the city limits who never venture in to town because it's not the same as when they were 18, or think going to town means going to Broad Street. A few years ago, it was suggested we have our works Christmas drink around the JQ, but that plan bit the dust when nobody other than a couple of us had any idea of where to go. I think we ended up going to the casino at Resort's World.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 06, 2024, 01:51:23 PM
I've never been to Newcastle, so will provide the definitive answer when I do go. Just need to pop to Topshop first.

Don’t bother buying a jacket.

I was aware that wearing a jacket is seen as a little 'unmanly' there, even if it's -10 and snowing. However, I don't own any short sleeve shirts so I'd probably feel overdressed in my usual attire.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on April 06, 2024, 01:57:33 PM
I see Chris is still too embarrassed to publish our home attendances. Can't think why..

All but Wolves are published. That will probably appear soon.

Yeah, I'm aware he eventually publishes the numbers. Out of interest, any idea when we last sold out? From what I understand returned tickets only go back onto the market on the day of the game.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on April 06, 2024, 02:17:41 PM
From my experience, Newcastle is very much relentless as a night out. Very “lads, lads, lads” - it has some nice pubs but whoever described it as something like a massive Broad Street is right.

I’ll also agree Manchester is a better night out pub-wise. It pains me to say, but Birmingham just doesn’t feel coherent enough to go out in or get around.

Manchester's mostly spread over different areas though. You've got Deansgate, Castlefield, Northern Quarter etc. Not really one big city centre like Leeds.
You can have a good night out in anyone of those Manchester areas without moving . Brum you've got Broad Street - no thanks . Digbeth - improving but work to do . Then where ? Manchester feels safer to me than Brum at night probably due to the large Uni influence.

JQ, Moseley, Kings Heath, Harborne/Edgbaston.
Temple Street area is also quality these days. Mailbox, Brindley place, canal side, Had family down from the North East couple of weeks ago and they loved our nights out in brum. The city certainly does not deserve the bad rep it gets which mostly media driven.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 06, 2024, 02:25:33 PM
For any non locals who need to change trains between New Street/Moor Street if that walk if that's the only bit of brum they see it probably puts them off a bit.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on April 06, 2024, 08:40:08 PM
From my experience, Newcastle is very much relentless as a night out. Very “lads, lads, lads” - it has some nice pubs but whoever described it as something like a massive Broad Street is right.

I’ll also agree Manchester is a better night out pub-wise. It pains me to say, but Birmingham just doesn’t feel coherent enough to go out in or get around.

Manchester's mostly spread over different areas though. You've got Deansgate, Castlefield, Northern Quarter etc. Not really one big city centre like Leeds.
You can have a good night out in anyone of those Manchester areas without moving . Brum you've got Broad Street - no thanks . Digbeth - improving but work to do . Then where ? Manchester feels safer to me than Brum at night probably due to the large Uni influence.

JQ, Moseley, Kings Heath, Harborne/Edgbaston.
Temple Street area is also quality these days. Mailbox, Brindley place, canal side, Had family down from the North East couple of weeks ago and they loved our nights out in brum. The city certainly does not deserve the bad rep it gets which mostly media driven.

London and Manchester based media driven.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 07, 2024, 07:56:36 PM
Out of interest, did anyone put their tickets up for sale for the Brentford game only for the ticket not to sell? The same happened to me with the Wolves game.

I've also noticed the club don't seem bothered about reporting attendances.

The Wolves and Brentford gates are like state secrets, while the club didn't report the Ajax gate (although it was reported on BBC).

Title: Re: Chris Heck - President of Business Operations
Post by: aj2k77 on April 07, 2024, 07:59:00 PM
Reported incorrectly on the BBC, 30,210 lol.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 07, 2024, 08:10:38 PM
Reported incorrectly on the BBC, 30,210 lol.
I did think that seemed a bit low, but with nothing else reported (admittedly I didn't look *that* hard).
Title: Re: Chris Heck - President of Business Operations
Post by: colin69 on April 07, 2024, 08:38:37 PM
It’s a shame football is going the way it is when you have to employ people like Chris Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on April 07, 2024, 08:42:12 PM
Reported incorrectly on the BBC, 30,210 lol.
I did think that seemed a bit low, but with nothing else reported (admittedly I didn't look *that* hard).

Guess The Crowd has gone with the figure quoted in The Times.
40,698. No idea where they got it from, but it’s more accurate than the official figure.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on April 07, 2024, 08:45:34 PM
Out of interest, did anyone put their tickets up for sale for the Brentford game only for the ticket not to sell? The same happened to me with the Wolves game.

I've also noticed the club don't seem bothered about reporting attendances.

The Wolves and Brentford gates are like state secrets, while the club didn't report the Ajax gate (although it was reported on BBC).



I didn’t bother, because the new rules mean that no games will completely sell out, with the possible exception of Liverpool. You’re better off selling your seat yourself.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on April 07, 2024, 08:46:39 PM
I’ve mentioned in the past that our attendance is not shown on motd and think we’re the only club not to do so. May be wrong of course but, since the introduction of LG/TV, Villa seem to have gone very quiet at giving out any attendance figure.
And yes, I’ve put up my ticket for resale 3 times in the last couple of months and got zilch back from the Club. Some shit going on somewhere along the line.
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on April 07, 2024, 08:54:49 PM
I wrote to Villa before Xmas about why this season was different in that attendance figures were very late/ non existent and was politely stonewalled with the information that, ‘The FA doesn’t do it any more’.

When asked if they really had no idea how many people had been in VP for any given match unless the FA told them (and I was more polite than this suggests), I got no reply.

The FA have not published stadium capacity in their handbook for this season, for the first time in god knows how long.
So there’s been a change in the FA universe, but Villa should be able to say how many people are in VP at any given time, including well, football matches, or am I just being all health and safety, here?
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on April 07, 2024, 09:09:12 PM
The suspicion is that the LG and HT are having a detrimental effect on attendances and he/they don’t want to publicise this.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 07, 2024, 09:22:12 PM
Out of interest, did anyone put their tickets up for sale for the Brentford game only for the ticket not to sell? The same happened to me with the Wolves game.

I've also noticed the club don't seem bothered about reporting attendances.

The Wolves and Brentford gates are like state secrets, while the club didn't report the Ajax gate (although it was reported on BBC).
I put mine up for sale for Wolves and Brentford, neither sold . Generally mine has sold through the season. (work contract has kept me away this season mainly).
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on April 07, 2024, 09:30:12 PM
The suspicion is that the LG and HT are having a detrimental effect on attendances and he/they don’t want to publicise this.


It’s possible, CL, and it’s the inconsistency that grates for me, but then, I’m looking at attendance figures regularly with a purpose for H&V!

What is the difference (for VP communication systems) between matches when the attendance figure is quoted within 24 hours and others when it takes a month or more to publish? It’s definitely nothing to do with PL matches v whatever ( Europa Conf/FAC/Carabao).
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 07, 2024, 09:36:32 PM
Remember when old Herbert played down the attendance figures  week after week for HMRC purposes , allegedly your honour  ;)  .
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on April 07, 2024, 09:42:21 PM
Remember when old Herbert played down the attendance figures  week after week for HMRC purposes , allegedly your honour  ;)  .

I don’t think CH is clued into what fans like and would prefer but I’m sure he understands ‘customers’ - not so far from DD!
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on April 07, 2024, 10:10:14 PM
When is this latest crest going to be announced?

I thought it was meant to be Feb...
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 07, 2024, 10:12:35 PM
Out of interest, did anyone put their tickets up for sale for the Brentford game only for the ticket not to sell? The same happened to me with the Wolves game.

I've also noticed the club don't seem bothered about reporting attendances.

The Wolves and Brentford gates are like state secrets, while the club didn't report the Ajax gate (although it was reported on BBC).
I put mine up for sale for Wolves and Brentford, neither sold . Generally mine has sold through the season. (work contract has kept me away this season mainly).

That tartan paint won't collect itself!
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 07, 2024, 10:38:21 PM
Out of interest, did anyone put their tickets up for sale for the Brentford game only for the ticket not to sell? The same happened to me with the Wolves game.

I've also noticed the club don't seem bothered about reporting attendances.

The Wolves and Brentford gates are like state secrets, while the club didn't report the Ajax gate (although it was reported on BBC).
I put mine up for sale for Wolves and Brentford, neither sold . Generally mine has sold through the season. (work contract has kept me away this season mainly).

That tartan paint won't collect itself!
I'm on the Sky Hooks contract this year  .
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 07, 2024, 10:45:45 PM
Out of interest, did anyone put their tickets up for sale for the Brentford game only for the ticket not to sell? The same happened to me with the Wolves game.

I've also noticed the club don't seem bothered about reporting attendances.

The Wolves and Brentford gates are like state secrets, while the club didn't report the Ajax gate (although it was reported on BBC).
I put mine up for sale for Wolves and Brentford, neither sold . Generally mine has sold through the season. (work contract has kept me away this season mainly).

That tartan paint won't collect itself!
I'm on the Sky Hooks contract this year  .

See, I had you pitched as a Channel 5 Tongs man.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on April 24, 2024, 11:56:55 AM
Interesting short video on SPORTS PRO on X

The big six is who we're chasing and we're ready to kick the door down" - Aston Villa's president of business operations, Chris Heck, on the club's commercial ambitions
Title: Re: Chris Heck - President of Business Operations
Post by: KNVillan on April 24, 2024, 12:01:03 PM
Interesting short video on SPORTS PRO on X

The big six is who we're chasing and we're ready to kick the door down" - Aston Villa's president of business operations, Chris Heck, on the club's commercial ambitions

Here is the link

https://twitter.com/SportsPro/status/1783080199778623533?t=SplSD1gvT_w1a7tqMFq2qw&s=19
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on April 24, 2024, 12:03:48 PM
Interesting short video on SPORTS PRO on X
The big six is who we're chasing and we're ready to kick the door down" - Aston Villa's president of business operations, Chris Heck, on the club's commercial ambitions
... and yet, financially, we're still eons away - partly because of the London factor and partly because ManUre and Liverpool particularly have been brand-building and business-building for decades.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 24, 2024, 12:30:37 PM
Who is the new sleeve sponsor then? Or is he talking about the current one being an improvement on the old?
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 24, 2024, 12:35:00 PM
Interesting short video on SPORTS PRO on X
The big six is who we're chasing and we're ready to kick the door down" - Aston Villa's president of business operations, Chris Heck, on the club's commercial ambitions
... and yet, financially, we're still eons away - partly because of the London factor and partly because ManUre and Liverpool particularly have been brand-building and business-building for decades.

Some things we can’t change. But things needs to happen in stages and if all what he is hinting at is true, coupled with the team entering the CL that is a monstrous leap from time he arrived and of course from when Emery took charge. After that, hopefully we can sustain our on field success and add a stadium plan that propels us further still. That’s the massive one which is why partnerships and V board appointment's have been announced. It’s all potentially very exciting.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on April 24, 2024, 01:19:00 PM
Interesting short video on SPORTS PRO on X
The big six is who we're chasing and we're ready to kick the door down" - Aston Villa's president of business operations, Chris Heck, on the club's commercial ambitions
... and yet, financially, we're still eons away - partly because of the London factor and partly because ManUre and Liverpool particularly have been brand-building and business-building for decades.
Some things we can’t change. But things needs to happen in stages and if all what he is hinting at is true, coupled with the team entering the CL that is a monstrous leap from time he arrived and of course from when Emery took charge. After that, hopefully we can sustain our on field success and add a stadium plan that propels us further still. That’s the massive one which is why partnerships and V board appointment's have been announced. It’s all potentially very exciting.
Hey, yes; totally agree.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on April 24, 2024, 01:48:07 PM
His nod to Caine's classic "blow the bloody doors off" line was a wonderful way to communicate with our fans who are heavily-anglicised culturally.

The little swivels in the chair could also be inferred as his transmitting stong American-male energy on the topic at-hand.

Direct vocalised sharing of financial performance improvement further mark Heck as a corporate warrior with flex.

GO VILLANS!
 
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 24, 2024, 01:52:38 PM
His nod to Caine's classic "blow the bloody doors off" line was a wonderful way to communicate with our fans who are heavily-anglicised culturally.

Hope it ends better than their little caper, even if Juventus away won't seem as daunting now.
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on April 24, 2024, 02:18:08 PM
He is saying what we're all witnessing, but perhaps the media and others are not noticing.
This is not a one season wonder like Leicester, we are building the club up, on and off the field, to be in amongst the self proclaimed big six.
Although i don't really care much about advertising deals, shirt sponsor deals etc', it has to be taken seriously in todays market, so it's good to hear we are being successful there too.

Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 24, 2024, 02:27:46 PM
He is saying what we're all witnessing, but perhaps the media and others are not noticing.
This is not a one season wonder like Leicester, we are building the club up, on and off the field, to be in amongst the self proclaimed big six.
Although i don't really care much about advertising deals, shirt sponsor deals etc', it has to be taken seriously in todays market, so it's good to hear we are being successful there too.

It's laughable how people have been ignoring or dismissing what is happening at Villa. They are forced to accept we are doing well, but they attribute that entirely to 'lucking' into getting Emery. They have no idea of everything else that has been going on to get us to the point where we could convince someone like him to join us.

Aside from the Smith/Gerrard season, we have gotten higher up the table every season under these owners. It's very rare to see that level of consistent improvement. Emery was the missing piece football-wise. But the owners are determined to make the whole club world class. You don't hear them wanking about it to all and sundry when they haven't yet lifted a finger. They just get on with it and the evidence is there that it's working.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on April 24, 2024, 02:52:31 PM
He is saying what we're all witnessing, but perhaps the media and others are not noticing.
This is not a one season wonder like Leicester, we are building the club up, on and off the field, to be in amongst the self proclaimed big six.
Although i don't really care much about advertising deals, shirt sponsor deals etc', it has to be taken seriously in todays market, so it's good to hear we are being successful there too.

It's laughable how people have been ignoring or dismissing what is happening at Villa. They are forced to accept we are doing well, but they attribute that entirely to 'lucking' into getting Emery. They have no idea of everything else that has been going on to get us to the point where we could convince someone like him to join us.

Aside from the Smith/Gerrard season, we have gotten higher up the table every season under these owners. It's very rare to see that level of consistent improvement. Emery was the missing piece football-wise. But the owners are determined to make the whole club world class. You don't hear them wanking about it to all and sundry when they haven't yet lifted a finger. They just get on with it and the evidence is there that it's working.


Spot on, we are very lucky to have the current custodians.
They know what they are doing.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on April 24, 2024, 02:55:43 PM
He is saying what we're all witnessing, but perhaps the media and others are not noticing.
This is not a one season wonder like Leicester, we are building the club up, on and off the field, to be in amongst the self proclaimed big six.
Although i don't really care much about advertising deals, shirt sponsor deals etc', it has to be taken seriously in todays market, so it's good to hear we are being successful there too.

It's laughable how people have been ignoring or dismissing what is happening at Villa. They are forced to accept we are doing well, but they attribute that entirely to 'lucking' into getting Emery. They have no idea of everything else that has been going on to get us to the point where we could convince someone like him to join us.

Aside from the Smith/Gerrard season, we have gotten higher up the table every season under these owners. It's very rare to see that level of consistent improvement. Emery was the missing piece football-wise. But the owners are determined to make the whole club world class. You don't hear them wanking about it to all and sundry when they haven't yet lifted a finger. They just get on with it and the evidence is there that it's working.


Spot on, we are very lucky to have the current custodians.
They know what they are doing.

Totally agree - just wish the media was not so blinkered and biased

The Lion has awoke!
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on April 24, 2024, 03:12:35 PM
Right now I don’t care how the media perceive us.
I am not sure I will be comfortable if /when they start fawning over us.

Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 24, 2024, 03:13:48 PM
The Fallen Giants are back.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on April 24, 2024, 03:14:07 PM
http://
He is saying what we're all witnessing, but perhaps the media and others are not noticing.
This is not a one season wonder like Leicester, we are building the club up, on and off the field, to be in amongst the self proclaimed big six.
Although i don't really care much about advertising deals, shirt sponsor deals etc', it has to be taken seriously in todays market, so it's good to hear we are being successful there too.

It's laughable how people have been ignoring or dismissing what is happening at Villa. They are forced to accept we are doing well, but they attribute that entirely to 'lucking' into getting Emery. They have no idea of everything else that has been going on to get us to the point where we could convince someone like him to join us.

Aside from the Smith/Gerrard season, we have gotten higher up the table every season under these owners. It's very rare to see that level of consistent improvement. Emery was the missing piece football-wise. But the owners are determined to make the whole club world class. You don't hear them wanking about it to all and sundry when they haven't yet lifted a finger. They just get on with it and the evidence is there that it's working.


Spot on, we are very lucky to have the current custodians.
They know what they are doing.

Totally agree - just wish the media was not so blinkered and biased

The Lion has awoke!

I am more than happy with us keeping under the radar. At the end of the season many “experts” will be scratching about trying not to eat humble pie.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 24, 2024, 03:19:56 PM
The thing is we deserve in large part our position in the national spotlight. The end of last season and this season aside we have been shit. For ages. And in that time we have been passed by and lapped multiple times. We are starting to make a move now which is why we have received a bit more attention. But the national media still gets much greater return in terms of their audience when they talk about the “big 6”, even if the “big 6” isn’t the same in terms of table positions. Talking about how shit Chelsea are or Arsenal bottling it is better radio for their listeners. We will break in but even when we do, unless we are winning titles we will still be an afterthought.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on April 24, 2024, 03:35:55 PM
What's interesting is that there is a massive difference between old and new media and how they treat us. Youtube channels and more recent regions (such as the US) are generally far more open to saying how fucking good we've been this season whereas the British Press, Sky, MotD, etc are finding it a lot harder to take that step.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on April 24, 2024, 03:58:06 PM
What's interesting is that there is a massive difference between old and new media and how they treat us. Youtube channels and more recent regions (such as the US) are generally far more open to saying how fucking good we've been this season whereas the British Press, Sky, MotD, etc are finding it a lot harder to take that step.

And the Guardian has got it's fingers in it's ears and is going "la,la,la, I can't hear you"
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on April 24, 2024, 04:02:46 PM
What's interesting is that there is a massive difference between old and new media and how they treat us. Youtube channels and more recent regions (such as the US) are generally far more open to saying how fucking good we've been this season whereas the British Press, Sky, MotD, etc are finding it a lot harder to take that step.

And the Guardian has got it's fingers in it's ears and is going "la,la,la, I can't hear you"

They just follow lazy stereotypes and don't really look deeper into things.  Take the rumours about Unai Emery that they have been peddling recently, how much research have any of them done on the set up behind the scenes at Villa in terns of the way Emery shapes things and the link up with Real Union.

Instead it's just, "oh he'll probably leave as it's one of the big six innit" level of insight.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on April 24, 2024, 04:08:47 PM
Much as we like to go under the radar and scoff at the Big Six, it's their name in the media and more importantly their sponsors on TV. That's what gets the big deals.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 24, 2024, 04:09:13 PM
Yes, I love how this week several places were peddling the "Emery to Bayern" rubbish and then a day later he signs a contract extension with more to come in the summer.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 24, 2024, 04:12:44 PM
Of the so called Big Six Spurs should not be in there purely on merit. They have won fuck all across the years the other 5 sides have hogged all the trophies. They are there purely on geography and, frankly, because it’s good radio for their inevitable fuck ups from every conceivable position of advantage.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 24, 2024, 04:22:59 PM
Of the so called Big Six Spurs should not be in there purely on merit. They have won fuck all across the years the other 5 sides have hogged all the trophies. They are there purely on geography and, frankly, because it’s good radio for their inevitable fuck ups from every conceivable position of advantage.

People forget - Spurs have only won the title twice, and the last time they did it was closer to the reign of Queen Victoria than to today.

With them, it is.

1. London - so they've always received more media attention than they've deserved.
2. Repeated European competition qualification - including a CL final
3. Nice big stadium so they now generate way more revenue than lots of other similar clubs.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on April 24, 2024, 04:26:17 PM
To be fair to them, they've only been outside the top 6 twice in the last 14 years. It's 2 in the last 4 so it may be coming to an end but it was basically 10 years of consistent top 6's. 9 top 4's in the last 14 also, so I can see why they are included in the "big 6"*

*vomits.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 24, 2024, 04:27:28 PM
To be fair to them, they've only been outside the top 6 twice in the last 14 years. It's 2 in the last 4 so it may be coming to an end but it was basically 10 years of consistent top 6's. 9 top 4's in the last 14 also, so I can see why they are included in the "big 6"*

*vomits.

Thanks Ossie.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on April 24, 2024, 04:30:08 PM
The big 6 is purely on financial turnover, it has nothing to do with the real measure of success, trophies in your cabinet. On that there’s currently a bigger 5 then Villa and then Spurs.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 24, 2024, 04:31:03 PM
To be fair to them, they've only been outside the top 6 twice in the last 14 years. It's 2 in the last 4 so it may be coming to an end but it was basically 10 years of consistent top 6's. 9 top 4's in the last 14 also, so I can see why they are included in the "big 6"*

*vomits.

Funniest one was when most of the top clubs faltered so they soared to the top, just to be beaten by Leicester, and then bottle jobbed it so much they allowed Arsenal to then beat them to second.

(Downside, it was THAT season for us).
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on April 24, 2024, 04:31:20 PM
To be fair to them, they've only been outside the top 6 twice in the last 14 years. It's 2 in the last 4 so it may be coming to an end but it was basically 10 years of consistent top 6's. 9 top 4's in the last 14 also, so I can see why they are included in the "big 6"*

*vomits.

Thanks Ossie.

Tottingham will win de cup.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 24, 2024, 04:33:00 PM
The 'big number' concept has been around for decades now, and membership has changed several times.

In the 80s, it included Everton and occasionally us. I remember talk of a big 6 which included Sheffield Wednesday. Imagine 20 years ago suggesting Man City or Chelsea being in such a grouping. 20 years ago, Newcastle would have been included.

The fact we hear about it so much is driven in large part by the need to segment clubs in some way, the need to drive marketing.

I understand why it exists but it makes me want to vomit.

Especially the idea of Spurs in it, which makes me want to vomit AND shit the bed at the same time.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on April 24, 2024, 04:38:50 PM
Sours have spent most of my life marketing themselves far far better than we have. Especially in this era now of social media. We spent most of the last decade being shit and irrelevant to the world, they spent most of it telling everyone how great they are and in the CL.

As examples

Twitter
Us 2.4m
Spurs 8.8m

Insta
Us 3.9m
Spurs 17m

Us old fuckers may think stuff like that is crap but it's a massive difference in reach, brand awareness and people potentially buying a shirt or something. I don't overly like it but it's the world we live in.

I'm hoping we're now going to be actlng like we belong up there.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 24, 2024, 04:42:28 PM
Although a massive proportion of those will be from Korea, which is something else we missed out on unlike the bigger teams.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 24, 2024, 04:42:38 PM
Sours have spent most of my life marketing themselves far far better than we have. Especially in this era now of social media. We spent most of the last decade being shit and irrelevant to the world, they spent most of it telling everyone how great they are and in the CL.

As examples

Twitter
Us 2.4m
Spurs 8.8m

Insta
Us 3.9m
Spurs 17m

Us old fuckers may think stuff like that is crap but it's a massive difference in reach, brand awareness and people potentially buying a shirt or something. I don't overly like it but it's the world we live in.

I'm hoping we're now going to be actlng like we belong up there.
Most of those Spurs numbers are from the Country where the ****** eat dogs for breakfast . Scum .
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on April 24, 2024, 04:43:43 PM
Sours have spent most of my life marketing themselves far far better than we have. Especially in this era now of social media. We spent most of the last decade being shit and irrelevant to the world, they spent most of it telling everyone how great they are and in the CL.

As examples

Twitter
Us 2.4m
Spurs 8.8m

Insta
Us 3.9m
Spurs 17m

Us old fuckers may think stuff like that is crap but it's a massive difference in reach, brand awareness and people potentially buying a shirt or something. I don't overly like it but it's the world we live in.

I'm hoping we're now going to be actlng like we belong up there.
Most of those Spurs numbers are from the Cpuntry where the ****** eat dogs for breakfast . Scum .

What a knob!
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 24, 2024, 04:47:19 PM
Sours have spent most of my life marketing themselves far far better than we have. Especially in this era now of social media. We spent most of the last decade being shit and irrelevant to the world, they spent most of it telling everyone how great they are and in the CL.

As examples

Twitter
Us 2.4m
Spurs 8.8m

Insta
Us 3.9m
Spurs 17m

Us old fuckers may think stuff like that is crap but it's a massive difference in reach, brand awareness and people potentially buying a shirt or something. I don't overly like it but it's the world we live in.

I'm hoping we're now going to be actlng like we belong up there.
Most of those Spurs numbers are from the Cpuntry where the ****** eat dogs for breakfast . Scum .

What a knob!
well they do and they haven't banned it yet !!
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on April 24, 2024, 04:48:44 PM
We were interested in signing Lee Kang-In last summer but he went to PSG.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on April 24, 2024, 04:54:25 PM
Sours have spent most of my life marketing themselves far far better than we have. Especially in this era now of social media. We spent most of the last decade being shit and irrelevant to the world, they spent most of it telling everyone how great they are and in the CL.

As examples

Twitter
Us 2.4m
Spurs 8.8m

Insta
Us 3.9m
Spurs 17m

Us old fuckers may think stuff like that is crap but it's a massive difference in reach, brand awareness and people potentially buying a shirt or something. I don't overly like it but it's the world we live in.

I'm hoping we're now going to be actlng like we belong up there.
Most of those Spurs numbers are from the Cpuntry where the ****** eat dogs for breakfast . Scum .

What a knob!
well they do and they haven't banned it yet !!

A minority do. And they’re making it illegal. I hope you’re vegetarian.

Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 24, 2024, 04:55:33 PM
Sours have spent most of my life marketing themselves far far better than we have. Especially in this era now of social media. We spent most of the last decade being shit and irrelevant to the world, they spent most of it telling everyone how great they are and in the CL.

As examples

Twitter
Us 2.4m
Spurs 8.8m

Insta
Us 3.9m
Spurs 17m

Us old fuckers may think stuff like that is crap but it's a massive difference in reach, brand awareness and people potentially buying a shirt or something. I don't overly like it but it's the world we live in.

I'm hoping we're now going to be actlng like we belong up there.
Most of those Spurs numbers are from the Cpuntry where the ****** eat dogs for breakfast . Scum .

What a knob!
well they do and they haven't banned it yet !!

A minority do. And they’re making it illegal. I hope you’re vegetarian.



Or a dog. Which stands a chance.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on April 24, 2024, 04:56:11 PM
Of the so called Big Six Spurs should not be in there purely on merit. They have won fuck all across the years the other 5 sides have hogged all the trophies. They are there purely on geography and, frankly, because it’s good radio for their inevitable fuck ups from every conceivable position of advantage.

People forget - Spurs have only won the title twice, and the last time they did it was closer to the reign of Queen Victoria than to today.

With them, it is.

1. London - so they've always received more media attention than they've deserved.
2. Repeated European competition qualification - including a CL final
3. Nice big stadium so they now generate way more revenue than lots of other similar clubs.

4. Saying they are. Give a journalist a line and they'll invariably accept it, especially if it's something they don't know much about. Lady Brady was good at peddling the woman in a man's world guff and saying they were the final Big Club to get into the Premier League.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 24, 2024, 04:57:25 PM
A minority do. And they’re making it illegal. I hope you’re vegetarian.

Too right, unless you are a vegetarian/vegan, I can't see how you can criticise some animals being eaten whilst eating other animals.
Title: Re: Chris Heck - President of Business Operations
Post by: Smirker on April 24, 2024, 05:07:25 PM
Spurs are no bigger than Wolves or West Brom.

In fact I'd say Wolves are bigger.

Its the height of cheek how they're considered part of this Big 6 club.

Most of it is down to location but a bit of it is being associated with Arsenal and being their shitty local rivals.
Title: Re: Chris Heck - President of Business Operations
Post by: rjp on April 24, 2024, 05:12:26 PM
I don't have hard evidence to back this up but I've always thought spuds get more attention than they deserve because a lot of the national journalists are from London and so a disproportionate percentage support them.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on April 24, 2024, 05:13:08 PM
I don't have hard evidence to back this up but I've always thought spuds get more attention than they deserve because a lot of the national journalists are from London and so a disproportionate percentage support them.

See also West Ham
Title: Re: Chris Heck - President of Business Operations
Post by: Smirker on April 24, 2024, 05:15:40 PM
I don't have hard evidence to back this up but I've always thought spuds get more attention than they deserve because a lot of the national journalists are from London and so a disproportionate percentage support them.

Londoners are also ignorant to the rest of the country, especially here.

I remember Merson saying when he came here he thought we had won one FA Cup and it blew his head off when he learned it was actually 7.

If we had the London postcode we'd be Big 6.

No offence to any London Villa fans hehe x
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on April 24, 2024, 05:21:03 PM
Of the so called Big Six Spurs should not be in there purely on merit. They have won fuck all across the years the other 5 sides have hogged all the trophies. They are there purely on geography and, frankly, because it’s good radio for their inevitable fuck ups from every conceivable position of advantage.

People forget - Spurs have only won the title twice, and the last time they did it was closer to the reign of Queen Victoria than to today.

With them, it is.

1. London - so they've always received more media attention than they've deserved.
2. Repeated European competition qualification - including a CL final
3. Nice big stadium so they now generate way more revenue than lots of other similar clubs.

4. Saying they are. Give a journalist a line and they'll invariably accept it, especially if it's something they don't know much about. Lady Brady was good at peddling the woman in a man's world guff and saying they were the final Big Club to get into the Premier League.

I think regardless of points 2 & 3, they'd still have a huge profile. The London thing is interesting - why is their profile so much bigger than West Ham? Spam's dramatic 1980 FA Cup win and their "class of 66" shtick gives them weight amongst those of a certain age but large spells outside the top flight and perhaps lacking a genuine East London rival has seen limits to their general appeal.

Spurs seem to have had high profile success at just enough intervals to make them puff-out their chest and shoulders. A UEFA Cup in both the 70's and 80's - back to back FA Cups the years we won the bigger trophies.

The 1981 FA Cup win is embedded in football/popular culture (see a few posts above someone referring to them as "Tott-ing-ham" - that's straight from the line sung by Ossie Ardiles in their song for that final).
Ricky Villa's solo winner in that final jogs much more memories than anything related to what the real Villa accomplished that year.

Fast-forward a decade and the cult of Gazza meant that their 1991 FA Cup semi-final/final win are also given huge coverage then and now comparatively to other finals of the era.
During these times they often seemed to have a star English player, from Hoddle to Waddle to Gascoigne. Enough to withstand a fairly dismal decade and a half from 1991 to the mid 00's.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 24, 2024, 05:22:41 PM
Spurs are no bigger than Wolves or West Brom.

In fact I'd say Wolves are bigger.

Its the height of cheek how they're considered part of this Big 6 club.

Most of it is down to location but a bit of it is being associated with Arsenal and being their shitty local rivals.
Got a lot of high ranking supporters at the likes of BBC too which has helped with their profile building down the years
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on April 24, 2024, 05:23:45 PM
I don't have hard evidence to back this up but I've always thought spuds get more attention than they deserve because a lot of the national journalists are from London and so a disproportionate percentage support them.

Londoners are also ignorant to the rest of the country, especially here.

I remember Merson saying when he came here he thought we had won one FA Cup and it blew his head off when he learned it was actually 7.

If we had the London postcode we'd be Big 6.

No offence to any London Villa fans hehe x

Post-PL history now matters little to the modern fan/player. Ditto pre-war(s) history to players of the last 50 years.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on April 24, 2024, 05:27:13 PM
Main reason Spurs are considered the way they are compared to us is down to our own failings over the last few decades. That's what needs to be fixed, not trying to find reasons why Spurs are rated so highly.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on April 24, 2024, 05:27:27 PM
Sours have spent most of my life marketing themselves far far better than we have. Especially in this era now of social media. We spent most of the last decade being shit and irrelevant to the world, they spent most of it telling everyone how great they are and in the CL.

As examples

Twitter
Us 2.4m
Spurs 8.8m

Insta
Us 3.9m
Spurs 17m

Us old fuckers may think stuff like that is crap but it's a massive difference in reach, brand awareness and people potentially buying a shirt or something. I don't overly like it but it's the world we live in.

I'm hoping we're now going to be actlng like we belong up there.
Most of those Spurs numbers are from the Country where the ****** eat dogs for breakfast . Scum .

I'm sure it's only second to Cornflakes. Fuck me.
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on April 24, 2024, 05:28:26 PM
That's ok because in future decades there will be people who will struggle to believe we went so long without winning things or that we briefly went down to the Championship.
Title: Re: Chris Heck - President of Business Operations
Post by: adrenachrome on April 24, 2024, 05:34:58 PM
That's ok because in future decades there will be people who will struggle to believe we went so long without winning things or that we briefly went down to the Championship.

Or that we briefly went down to Division 3.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on April 24, 2024, 05:39:53 PM
If we spent a most of the last 14 uears in the top 6, most of which top 4, then we would have been in the "Big 6". If they'd have been mid table fodder that whole time then they wouldn't, revenue etc wouldn't make a difference. I think they obviously do get a lift up being in London and having London based journalists but ultimately it wouldn't matter if they didn't do it on the pitch. I think we're writing that off a little bit too much, however annoying it is. I think in 5 years we'll be very much a part of the conversation.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on April 24, 2024, 05:45:42 PM
The 'big number' concept has been around for decades now, and membership has changed several times.

In the 80s, it included Everton and occasionally us. I remember talk of a big 6 which included Sheffield Wednesday. Imagine 20 years ago suggesting Man City or Chelsea being in such a grouping. 20 years ago, Newcastle would have been included.

The fact we hear about it so much is driven in large part by the need to segment clubs in some way, the need to drive marketing.

I understand why it exists but it makes me want to vomit.

Especially the idea of Spurs in it, which makes me want to vomit AND shit the bed at the same time.

When you look at the financial landscape, you do see that those six have pulled away from the rest over the past few years.  Whenever any club has got near to being in that picture, their superior finances have meant that team gets stripped of its best players and sent back into the pack. 

The tide seems to ge turning a bit now though.  Manchester United and Chelsea are both a mess, Liverpool could well slip down after Klopp and a couple of players leave and Manchester City could be out of the picture for some time if they are punished properly.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 24, 2024, 05:51:51 PM
Main reason Spurs are considered the way they are compared to us is down to our own failings over the last few decades. That's what needs to be fixed, not trying to find reasons why Spurs are rated so highly.

Correct.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on April 24, 2024, 05:51:52 PM
You only need look as far as Glenn Hoddle, lauded then and still as a legend. I believe Sid was a better player but then that is subjective. Until you look at the facts and the objective facts are stark when it comes to honours.

That's not to say that Hoddle wasn't a good player. Of course he was. Just not as good as Sid.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 24, 2024, 05:55:18 PM
You only need look as far as Glenn Hoddle, lauded then and still as a legend. I believe Sid was a better player but then that is subjective. Until you look at the facts and the objective facts are stark when it comes to honours.

That's not to say that Hoddle wasn't a good player. Of course he was. Just not as good as Sid.

I'm too young to remember peak Sid, but my impression was he was a different type of player from Hoddle. He could do everything, in that all-action midfielder way that England produces semi-regularly. Hoddle, particularly at that time, played in a way that was very unusual for an English player in the years after the Charles Hughes farrago.

I dunno, that's what I've always thought anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on April 24, 2024, 06:01:11 PM
You only need look as far as Glenn Hoddle, lauded then and still as a legend. I believe Sid was a better player but then that is subjective. Until you look at the facts and the objective facts are stark when it comes to honours.

That's not to say that Hoddle wasn't a good player. Of course he was. Just not as good as Sid.

No he wasn’t. Cowans is the best midfielder I’ve seen at our club. If I see one of the same level as him again we’ll all be very, very lucky.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on April 24, 2024, 06:05:20 PM
Even when they've been shit compared to us, they've often acted bigger. In an era they were signing Gascoigne, Lineker, Waddle, Klinsmann, we were signing Ormondroyd, Cascarino, Saunders as our big money signings. Even when shit they've mainly acted like they're a big club, i've often felt that even when we've been good we've acted more like we considered it a happy accident that won't last.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 24, 2024, 06:07:15 PM
For many years The Director General at BBC was a Spurs fan hence the over-emphasised hype they get on there that still pervades to this day.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 24, 2024, 06:09:43 PM
For many years The Director General at BBC was a Spurs fan hence the over-emphasised hype they get on there that still pervades to this day.

They've even got an ex-Spurs player presenting MOTD.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on April 24, 2024, 06:10:30 PM
But London has also enabled them to act like a big club - i.e in signing those type of players. And for all the shit Sugar got off them, he/his masters before him put their hands in the pockets more than Ellis.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 24, 2024, 06:11:42 PM
For many years The Director General at BBC was a Spurs fan hence the over-emphasised hype they get on there that still pervades to this day.

They've even got an ex-Spurs player presenting MOTD.
Couple of them .
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on April 24, 2024, 06:18:34 PM
As an aside this popped up on my FB as something Spurs do

https://www.tottenhamhotspurstadium.com/see-do/the-dare-skywalk
Title: Re: Chris Heck - President of Business Operations
Post by: Simon Page on April 24, 2024, 06:19:16 PM
You have a very odd view of what DGs care about or get involved in. As I think I've mentioned before, if support at Broadcasting House was the measurement, Fulham would be in the Big One. And rugger would have its own channel.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 24, 2024, 06:22:49 PM
A lot of traditional/older Villa fans are going to hate what Heck is going to do to broaden our reach to markets we have little to no significance in. It’s a little what he did with the Philadelphia 76ers and they are much better known today than in the past 20-30 years. It’s going to be uncomfortable at times. I don’t agree with his approach to many things, and maybe some of it was it was down to being new, learning the club, history, fans etc. And no doubt he will make mistakes. But what Spurs did with little success in having as much relevance as they do, is what he try to do with us. The difference we all hope is that our era is laced with success on the pitch we can all be proud of. Also makes what he’s doing so much easier and faster to achieve.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on April 24, 2024, 06:39:50 PM
I don't have hard evidence to back this up but I've always thought spuds get more attention than they deserve because a lot of the national journalists are from London and so a disproportionate percentage support them.

Londoners are also ignorant to the rest of the country, especially here.

I remember Merson saying when he came here he thought we had won one FA Cup and it blew his head off when he learned it was actually 7.

If we had the London postcode we'd be Big 6.

No offence to any London Villa fans hehe x

Cheeky sod 😂
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on April 24, 2024, 06:39:50 PM
I think he'll need to get someone a bit taller to kick any doors in.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on April 24, 2024, 09:05:03 PM
I think he'll need to get someone a bit taller to kick any doors in.

He could borrow Xia's platform shoes.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on April 24, 2024, 10:42:29 PM
You only need look as far as Glenn Hoddle, lauded then and still as a legend. I believe Sid was a better player but then that is subjective. Until you look at the facts and the objective facts are stark when it comes to honours.

That's not to say that Hoddle wasn't a good player. Of course he was. Just not as good as Sid.

No he wasn’t. Cowans is the best midfielder I’ve seen at our club. If I see one of the same level as him again we’ll all be very, very lucky.

Sid was miles better. The Hoddle and Robson worship used to drive me mad. He was better than both of them.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 24, 2024, 11:18:36 PM
Interesting short video on SPORTS PRO on X
The big six is who we're chasing and we're ready to kick the door down" - Aston Villa's president of business operations, Chris Heck, on the club's commercial ambitions
... and yet, financially, we're still eons away - partly because of the London factor and partly because ManUre and Liverpool particularly have been brand-building and business-building for decades.

The current shirt sponsor ship deal front and sleeves see Villa 11th in league for money
Manchester City 87.5m
Manchester United 67.5m
Arsenal and Liverpool   60m
Totttenham 50m

Villa 10m
8m for BK 8 and 2m for trade nation sleeves sponsor.

Kit Manufacturer per season:
Man Utd Adidas   90m    
Man  City   Puma 65m    
Arsenal   Adidas 60m
Chelsea   Nike   60m
Liverpool   Nike   30m   
Totttenham Nike 30m

Villa only get 3m a season Castore

Heck has said :
"We have doubled our front-of-shirt deal, plus we have doubled our    sleeve deal, plus we have doubled our kit deal"

What are the new kit manufacturers Adidas figures 'only' 6m? As that's double the current deal.

Shirt sponsor was 10m now 20m
Sleeve sponsor was 2m are they now saying 4m

Hecks talking sound bites embarrassing about kicking doors down if think that's competitive numbers as way off it

"It is time to share it is the Big Six we are chasing and quite frankly, we are ready to kick the door down.”
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 24, 2024, 11:19:16 PM
For many years The Director General at BBC was a Spurs fan hence the over-emphasised hype they get on there that still pervades to this day.

They've even got an ex-Spurs player presenting MOTD.

And another one doing the One Show.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 24, 2024, 11:21:14 PM
Hecks talking sound bites embarrassing about kicking doors down if think that's competitive numbers as way off it

Did you think it was vulgar and a bit Studio 54 because his door kicking reference was a bit like "kicking her (or his) back doors in" saucy?
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on April 24, 2024, 11:25:26 PM
You only need look as far as Glenn Hoddle, lauded then and still as a legend. I believe Sid was a better player but then that is subjective. Until you look at the facts and the objective facts are stark when it comes to honours.

That's not to say that Hoddle wasn't a good player. Of course he was. Just not as good as Sid.

No he wasn’t. Cowans is the best midfielder I’ve seen at our club. If I see one of the same level as him again we’ll all be very, very lucky.

Sid was miles better. The Hoddle and Robson worship used to drive me mad. He was better than both of them.

Objective facts puts Bruce who won far more than McGrath honurs wise - there is no person in the universe who would put him above McGrath in terms of a player.

Hoddle was a footballer's footballer, 20 ahead or 20 years behind the time. Take your pick.

Robson was a brilliant player 78-84ish - Sid matched him some of the time but overall wasn't as good. Better than him in twilight 89-91 mind

Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 24, 2024, 11:32:41 PM
Hecks talking sound bites embarrassing about kicking doors down if think that's competitive numbers as way off it

Did you think it was vulgar and a bit Studio 54 because his door kicking reference was a bit like "kicking her (or his) back doors in" saucy?

Must we try and be disgusting with such vulgar and crude comment? It not even linked in any way.

The facts are the Adidas deal numbers need to be more than 6m comparing to the big six.
30m minimum and be competing
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 24, 2024, 11:34:24 PM
Hecks talking sound bites embarrassing about kicking doors down if think that's competitive numbers as way off it

Did you think it was vulgar and a bit Studio 54 because his door kicking reference was a bit like "kicking her (or his) back doors in" saucy?

Must we try and be disgusting with such vulgar and crude comment? It not even linked in any way.

The facts are the Adidas deal numbers need to be more than 6m comparing to the big six.
30m minimum and be competing

I'm asking you, with your elevated moral standards, whether said standards were the driving force in disliking what Heck said. Or else, why are they "embarassing"?
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 24, 2024, 11:36:53 PM
Hecks talking sound bites embarrassing about kicking doors down if think that's competitive numbers as way off it

Did you think it was vulgar and a bit Studio 54 because his door kicking reference was a bit like "kicking her (or his) back doors in" saucy?

Must we try and be disgusting with such vulgar and crude comment? It not even linked in any way.

The facts are the Adidas deal numbers need to be more than 6m comparing to the big six.
30m minimum and be competing

I'm asking you, with your elevated moral standards, whether said standards were the driving force in disliking what Heck said. Or else, why are they "embarassing"?

Because the numbers on sponsorship aren't competing with the big six, it's just sounding off.It's doubling for us, which is great, but it's hardly the next level.

It's slow progress, but hey, we're talking as if we have elite sponsorship deals, which are what the other top clubs already have.

We are getting on the right track, but he's hardly threatening on those financial terms, so it's folly with his brash American talk. Trump did it to whip up a frenzy and that's what American business do.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 24, 2024, 11:41:10 PM
Hecks talking sound bites embarrassing about kicking doors down if think that's competitive numbers as way off it

Did you think it was vulgar and a bit Studio 54 because his door kicking reference was a bit like "kicking her (or his) back doors in" saucy?

Must we try and be disgusting with such vulgar and crude comment? It not even linked in any way.

The facts are the Adidas deal numbers need to be more than 6m comparing to the big six.
30m minimum and be competing

I'm asking you, with your elevated moral standards, whether said standards were the driving force in disliking what Heck said. Or else, why are they "embarassing"?

Because the numbers on sponsorship aren't competing with the big 6 so it's just sounding off.
It's doubling for us which is great but it's hardly next level

It's slow progress but Heck talking as if we are elite sponsorship deals.


It's his job, he has to drive the entire commercial function of the club to be much better. If he has doubled the shirt sponsor deal inside a year of being here, extracting us from BK8, and doing the same with Castore to a prestige deal with Adidas, then that is great. Kicking in the back doors (f'naar) of the 'big six' is EXACTLY what we should be doing.

I've got no time for the bloke on a lot of his stuff, but he seems to be getting the results on the income side of things.

If I went to my employer and told him I've binned a load of shit contracts and doubled the income on the new ones I've replaced then with, I'd expect him to be giving me a fucking massive pay rise. How's that embarrassing?
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 24, 2024, 11:43:18 PM
The kicking doors down comment.
It not true and it's whopping up a frenzy when the contracts aren't competing in the bigger scheme of things so then it's not accurate for him to say we are kicking doors down
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 24, 2024, 11:46:27 PM
Villa are going to be knocking on the door soon would be the more accurate statement needed.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 24, 2024, 11:58:35 PM
Fucking hell. You don’t half come out with some bollocks. Dissecting his words because you want to be outraged.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on April 25, 2024, 12:00:06 AM
If you're knocking, you're not in control. You're asking for permission. We're kicking doors in, uninvited "knock-knock mother fucker" sort of way. Actually that would be funny, we knock, Kopites answer "who is..." BOOOM bost the half opened door right in his Norwegian/Cork mush. Have that, you soft ******.

I also took the use of plus, not as a verbalised comma, but as in its double and then some more on top.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 25, 2024, 12:06:52 AM
I’m fucking tired of being every other clubs whipping boys. Everyone talking nice about us because we hand them 3 or 6 points every season. I want these pricks to hate us. Hate us not because we are entitled wankers like Man U/Arsenal/Man City etc fans. But because we are superb on the pitch, winning trophies but remain classy off it. And that we smashed in the door to the so called big 6 and we become a club they, the media, other fans, other clubs etc. cannot ignore anymore. So fucking kick, smash the door to pieces Heck. And when you’re done smash it to fuck again.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 25, 2024, 12:33:49 AM
If we spent a most of the last 14 uears in the top 6, most of which top 4, then we would have been in the "Big 6". If they'd have been mid table fodder that whole time then they wouldn't, revenue etc wouldn't make a difference. I think they obviously do get a lift up being in London and having London based journalists but ultimately it wouldn't matter if they didn't do it on the pitch. I think we're writing that off a little bit too much, however annoying it is. I think in 5 years we'll be very much a part of the conversation.

This is it.

We've been shit for a long time, yeah we got to a couple of finals but nobody expected us to win them.

The last time we threatened to have success was under MON and even then we didn't push on. We were on MOTD more, but that was it.

It takes time to be regarded as a 'big' 3,4,5,6 club, Chelsea and ManC bought their way to the top and have had sustained time winning trophies. Arsenal have been there or thereabouts for decades, see also Liverpool and ManU who have the legacy of success.

Spurs have had a number of years in the top parts of the league including Champions League (and a final no less) a big stadium and talking about, and showing ambition to continue it.

Other clubs who are trying are of course Newcastle because of their wealth and Champions League qualification, West Ham have big crowds now and have European success (if not League).

We are new to this sort of level, and need to sustain it, and actually win something, to be regarded as part of it. Newcastle aren't regarded that way, because they have tailed off thus season.

A big new stadium may help us, but also a redevelopment of part of Villa Park would help too.

Next season we hope to have Champions League, one of the very best managers, great owners, potentially a European Trophy, our 150th anniversary, adidas, and a player or two who have done well at the Euros. It's time.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on April 25, 2024, 06:37:30 AM
If these commercial deals were so easy and straight forward to do, why were they not done previously, by Purslow and the previous gang?

We are miles behind the commercial deals of Man Utd, Liverpool, Arsenal etc.. and in truth we will never match their deals, even if we keep getting into a European competition each season.

We do not have the above clubs world wide appeal, so the major sponsors will not want us.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on April 25, 2024, 06:52:27 AM
Sorry but that’s needlessly negative. We’re starting to dip our toes in the world of larger sponsorships as we’ll likely qualify for the CL, do it a couple of times in a row and that changes things completely.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan For Life on April 25, 2024, 07:02:18 AM
If these commercial deals were so easy and straight forward to do, why were they not done previously, by Purslow and the previous gang?

We are miles behind the commercial deals of Man Utd, Liverpool, Arsenal etc.. and in truth we will never match their deals, even if we keep getting into a European competition each season.

We do not have the above clubs world wide appeal, so the major sponsors will not want us.

The value of these contracts is directly related to performance on the pitch. There’s no way Purslow could have attracted such deals when things on the pitch were not as positive as they currently are. Sponsors are taking a punt on us becoming an elite level club and I imagine that the deals have performance related bonuses built into them, so the better we do the more they pay.

Imagine how strong our negotiating position will be in a couple of years if we have a couple seasons Champions League qualification behind us? We’d be attracting better players and more commercial revenue. That is just the start.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on April 25, 2024, 07:04:00 AM
If you're knocking, you're not in control. You're asking for permission. We're kicking doors in, uninvited "knock-knock mother fucker" sort of way. Actually that would be funny, we knock, Kopites answer "who is..." BOOOM bost the half opened door right in his Norwegian/Cork mush. Have that, you soft ******.

I also took the use of plus, not as a verbalised comma, but as in its double and then some more on top.

Yes, the ‘plus’ thing was blatantly obvious to anyone with a shred of insight. As we know, footy is not a member of that particular club.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 25, 2024, 07:35:02 AM
If you're knocking, you're not in control. You're asking for permission. We're kicking doors in, uninvited "knock-knock mother fucker" sort of way. Actually that would be funny, we knock, Kopites answer "who is..." BOOOM bost the half opened door right in his Norwegian/Cork mush. Have that, you soft ******.

I also took the use of plus, not as a verbalised comma, but as in its double and then some more on top.
Absolutely. He said plus on the last one too, and there was more of a pause after plus ... it was "We have doubled our front-of-shirt deal plus, we have doubled our sleeve deal plus, we have doubled our kit deal plus". Which makes me think that it's some mad American wording to suggest that they're all more than doubled.

To be fair to Heck, he's done a pretty good job on that side of things. I get what footy is saying, we're still miles off the pace commercially - but the deals we've got and sustained European qualification over a longer period of time will fix that. He can only work with what's there after all
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on April 25, 2024, 07:36:48 AM
Sorry but that’s needlessly negative. We’re starting to dip our toes in the world of larger sponsorships as we’ll likely qualify for the CL, do it a couple of times in a row and that changes things completely.

This the key, even now it's worth thinking about repeat qualification next season. Too many teams, like Newcastle have qualified then fallen away the following season. I know it's putting the cart before the horse but in terms of profile and commercial income, consecutive and indeed regular qualification is vital.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on April 25, 2024, 07:50:04 AM
People may say we will be miles away from teams like chelsea but how long will they be able to get these big contracts when they finishing 10th each year? It will slowly start get lower and ours will go up the more successful we are. If and its a big if we were getting CL in 4/5 seasons we are getting those big sponsership deals and more interest.

Chelsea were getting small sponsorship deals pre roman. They were a very average club pre roman.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 25, 2024, 08:03:07 AM
It takes time to do these things. We have to have success and look like we are going to be a good branding partner to companies, then they give us more money. That money helps us improve and get better, which means we can demand more money... you can't just decide overnight you're now worth the same as clubs that have been having much more success than us recently.

Also, a lot of the income other clubs get is from the stadium, which we know we are not in a position to do for several years.

But, to put it in context, Spurs fan 'Kekerinho' declared yesterday on the Spurs forum:

"It took Aston Villa 4 years to get where it took us like 10+ years of 'sustainable investment' or some other bullshit financial term like that."

So we're not doing too badly...

And lets not forget that of all the clubs to have the celebrated 'five year plan', we bloody achieved ours! Rare as anything in football.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 08:13:58 AM
Regards figures I wasn't aware of the plus
If you're knocking, you're not in control. You're asking for permission. We're kicking doors in, uninvited "knock-knock mother fucker" sort of way. Actually that would be funny, we knock, Kopites answer "who is..." BOOOM bost the half opened door right in his Norwegian/Cork mush. Have that, you soft ******.

I also took the use of plus, not as a verbalised comma, but as in its double and then some more on top.

Yes, the ‘plus’ thing was blatantly obvious to anyone with a shred of insight. As we know, footy is not a member of that particular club.

Regards figures I wasn't aware of the plus which may or may not be the actual case. If its more tham double current deals then that is a good job in that respect.
And regards the language used about kicking doors in its brash entertainment talk I just think it was a hype thing.


Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on April 25, 2024, 08:27:25 AM
Regards figures I wasn't aware of the plus
If you're knocking, you're not in control. You're asking for permission. We're kicking doors in, uninvited "knock-knock mother fucker" sort of way. Actually that would be funny, we knock, Kopites answer "who is..." BOOOM bost the half opened door right in his Norwegian/Cork mush. Have that, you soft ******.

I also took the use of plus, not as a verbalised comma, but as in its double and then some more on top.

Yes, the ‘plus’ thing was blatantly obvious to anyone with a shred of insight. As we know, footy is not a member of that particular club.

Regards figures I wasn't aware of the plus which may or may not be the actual case. If its more tham double current deals then that is a good job in that respect.
And regards the language used about kicking doors in its brash entertainment talk I just think it was a hype thing.

I find it erotic. Sometimes I wish a big burly man would kick my door down (literally, you filthy gets) and take me in his big strong arms.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on April 25, 2024, 08:29:17 AM
I wouldn't mind at this moment but I'm getting a new front door in the next few weeks and would be furious if that got damaged.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 08:32:16 AM
Sorry but that’s needlessly negative. We’re starting to dip our toes in the world of larger sponsorships as we’ll likely qualify for the CL, do it a couple of times in a row and that changes things completely.

This the key, even now it's worth thinking about repeat qualification next season. Too many teams, like Newcastle have qualified then fallen away the following season. I know it's putting the cart before the horse but in terms of profile and commercial income, consecutive and indeed regular qualification is vital.

The Champions League is a must this season. It's imperative to the ambition

And I'd like to believe that this American Heck secured terms for that potential and a  raise in sponsorship if we qualify for European Champions League. Otherwise the sponsors are getting a cheap deal

I'm a little concerned about how much he actually knows about football and his contacts and ideas, which may have worked well in American football but will not necessarily work for a Premier League club.
It all remains to be seen.

Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 25, 2024, 08:39:02 AM
Trust Footy to turn another thread into smut!  :P
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 08:43:09 AM
Kicking down doors is a term used in the context of entering a building or room forcefully, typically by law enforcement, military, or emergency response teams.
Title: Re: Chris Heck - President of Business Operations
Post by: Towser on April 25, 2024, 08:54:15 AM
Kicking down doors is a term used in the context of entering a building or room forcefully, typically by law enforcement, military, or emergency response teams.
you are General Krulak and I claim my £5
Title: Re: Chris Heck - President of Business Operations
Post by: Dave P on April 25, 2024, 09:11:21 AM
Think of us as Mr Blobby and the 'Big 6' as the This Morning studio.

Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on April 25, 2024, 09:15:02 AM
But inside Mr Blobby is a tiny Unai, and all this looks like chaos to his opponents but is meticulously planned to disrupt their aims, creating space and control for the tea time family favourite.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on April 25, 2024, 09:15:38 AM
It takes time to do these things. We have to have success and look like we are going to be a good branding partner to companies, then they give us more money. That money helps us improve and get better, which means we can demand more money... you can't just decide overnight you're now worth the same as clubs that have been having much more success than us recently.

Also, a lot of the income other clubs get is from the stadium, which we know we are not in a position to do for several years.

But, to put it in context, Spurs fan 'Kekerinho' declared yesterday on the Spurs forum:

"It took Aston Villa 4 years to get where it took us like 10+ years of 'sustainable investment' or some other bullshit financial term like that."

So we're not doing too badly...

And lets not forget that of all the clubs to have the celebrated 'five year plan', we bloody achieved ours! Rare as anything in football.

But stamford Bridge isnt exactly up to scratch with regards to stadium either. Just its in a nice part of London but the stadium itself is shit
Title: Re: Chris Heck - President of Business Operations
Post by: Dave P on April 25, 2024, 09:21:13 AM
And lets not forget that of all the clubs to have the celebrated 'five year plan', we bloody achieved ours! Rare as anything in football.

And this 5 year plan has included, amongst others, starting in the lower division, Steve Bruce, Steven Gerrard, Mbwana Samatta and Danny Drinkwater.  An we are STILL on course.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeS on April 25, 2024, 09:25:39 AM
It takes time to do these things. We have to have success and look like we are going to be a good branding partner to

And lets not forget that of all the clubs to have the celebrated 'five year plan', we bloody achieved ours! Rare as anything in football.

I admire the optimism, Dogtanian, but we havent achieved our goal yet...
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 25, 2024, 09:38:12 AM
It takes time to do these things. We have to have success and look like we are going to be a good branding partner to

And lets not forget that of all the clubs to have the celebrated 'five year plan', we bloody achieved ours! Rare as anything in football.

I admire the optimism, Dogtanian, but we havent achieved our goal yet...

The plan was to get back into european competition within 5 years. Year 5 we qualified for the conference league.

We haven't finished yet, but how many clubs get bought and the owners put in place a mythical 5 year plan that never gets achieved?
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on April 25, 2024, 09:38:33 AM
People may say we will be miles away from teams like chelsea but how long will they be able to get these big contracts when they finishing 10th each year? It will slowly start get lower and ours will go up the more successful we are. If and its a big if we were getting CL in 4/5 seasons we are getting those big sponsership deals and more interest.

Chelsea were getting small sponsorship deals pre roman. They were a very average club pre roman.

They rightly or wrongly have had 20 years of not being an average club, have huge global reach/awareness - behind only ManU and Liverpool in England.

That will dissipate over time if they carry on being average but we years behind them commercially
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 25, 2024, 09:49:15 AM
More on the Big Heck rallying cry here;

https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/ (https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/)

"We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park."
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 09:50:40 AM
One strategy to grow the business is to incorporate celebrities and influencers, as well as collaborate with fashion houses.

I said before should invite top celebrities to the matches.

Also promote our own top stars, especially Lehmann and Luiz, as a couple.
Emi Martinez, a world cup winner and world number one, can be used to promote the concept of being world class, same to how Prince William must be utilised as world figure and Aston Villa name.

All of these business prospects must be pursued and these are just some simple marketing ideas but would give Aston Villa plenty of growth exposure.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on April 25, 2024, 09:54:59 AM
More on the Big Heck rallying cry here;

https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/ (https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/)

"We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park."


Add or take away from the standard seating offering?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 25, 2024, 09:58:08 AM
More on the Big Heck rallying cry here;

https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/ (https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/)

"We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park."


Add or take away from the standard seating offering?

I read it as additional, which seems to be in line with the talk of adding 2k extra seats to Villa Park this summer.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 09:59:20 AM
More on the Big Heck rallying cry here;

https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/ (https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/)

"We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park."


Add or take away from the standard seating offering?
Of course some reserved for the royal fans.
Premium seating looking to get the movie stars and musicians in at that games! 
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on April 25, 2024, 10:00:55 AM
More on the Big Heck rallying cry here;

https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/ (https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/)

"We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park."


Add or take away from the standard seating offering?

Premium seating looking to get the movie stars and musicians in at that games.

I’m hearing Mick Fleetwood and Michael Douglas have just bought season tickets.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 10:04:26 AM
More on the Big Heck rallying cry here;

https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/ (https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/)

"We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park."


Add or take away from the standard seating offering?

Premium seating looking to get the movie stars and musicians in at that games.

I’m hearing Mick Fleetwood and Michael Douglas have just bought season tickets.

Well I wouldn't be surprised if a big player like Taylor Swift will be involved in some capacity at Villa Park in the following years and seasons.
Not season tickets but celebrity exposure be it invite or a concert
Title: Re: Chris Heck - President of Business Operations
Post by: Axl Rose on April 25, 2024, 10:05:08 AM
More on the Big Heck rallying cry here;

https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/ (https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/)

"We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park."


Add or take away from the standard seating offering?

Premium seating looking to get the movie stars and musicians in at that games.

I’m hearing Mick Fleetwood and Michael Douglas have just bought season tickets.

Well I wouldn't be surprised if Taylor Swift will be involved in some capacity at Villa Park in the following years and seasons.
Not season tickets but celebrity exposure be it invite or a concert

I fucking hope not
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 10:08:23 AM
As our profile rises it will become the club to be seen at.
That's how it works on my understanding.
It's also about marketing and promotion so inviting big stars in turn raises profile.
Title: Re: Chris Heck - President of Business Operations
Post by: danno on April 25, 2024, 10:08:36 AM
More on the Big Heck rallying cry here;

https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/ (https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/)

"We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park."


Add or take away from the standard seating offering?

Premium seating looking to get the movie stars and musicians in at that games.

I’m hearing Mick Fleetwood and Michael Douglas have just bought season tickets.

Well I wouldn't be surprised if Taylor Swift will be involved in some capacity at Villa Park in the following years and seasons.
Not season tickets but celebrity exposure be it invite or a concert

I fucking hope not

You and her got bad blood?
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 25, 2024, 10:09:59 AM
Well I wouldn't be surprised if Taylor Swift will be involved in some capacity at Villa Park in the following years and seasons.
Not season tickets but celebrity exposure be it invite or a concert

I fucking hope not

Doubt she will, I heard she's dating Travis Chelsea.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 10:10:07 AM
It's just a theory and example it might not be the artist  Taylor Swift just a popular example but I could see more musical folk being more involved at Villa Park.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on April 25, 2024, 10:11:23 AM
It's just a theory and example it might not be the artist  Taylor Swift just a popular example but I could see more musical folk being more involved at Villa Park.

I hate folk music.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 25, 2024, 10:12:03 AM
More on the Big Heck rallying cry here;

https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/ (https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/)

"We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park."


Add or take away from the standard seating offering?

I read it as additional, which seems to be in line with the talk of adding 2k extra seats to Villa Park this summer.

What will happen is they'll add the extra seats in poor, crammed in locations, and the extra 'premium' availability will be decent seats already existing.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 25, 2024, 10:12:09 AM
You and her got bad blood?

The kids call it beef.  8)
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 25, 2024, 10:12:46 AM
“Our core fanbase, our general admission ticket, we would like to give them a better experience, a grander experience without giving them the option to purchase more things but by changing their standard routine. So if that means keeping the prices similar to what they are then so be it.

“Our focus is on premium spaces. We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park. So that’s where we’re generating our revenue from our core fanbase by offering new things to purchase, as opposed to mandating a new purchase.”


Maybe they're going to be fairly modest with season ticket prices then, but will be converting more seating to 'premium.'

I'd guess the area behind the dug-out and maybe extending the area of the Middle Trinity 1874 seats and / or making them only available with a lounge.  My big fear is the front of the Holte upper or rear of the lower.  I think the only way they'll get real numbers on Terrace View will be linking it with the best seats in the stand and I'm concerned they may come to that conclusion.

Interesting times.  They're going to have to break some eggs we just have to hope they don't go too far.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 25, 2024, 10:14:48 AM
More on the Big Heck rallying cry here;

https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/ (https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/)

"We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park."

From that article I take that they adding Premium Seats only, which will reduce the number of general seats and reduce capacity overall. This is how they'll increase revenue in the short term. And it makes sense because I can't envisage how they'd fit more general seats in to the ground as it is currently.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 10:17:37 AM
So this is just basics corporate strategy and can imagine very high end prices for Champions League game.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 25, 2024, 10:19:28 AM
One concern - if they turn the centre of the Trinity, all three levels, into GA+ or some sort of hospitality seats, it is going to look absolutely shit on telly when half of them are empty every week.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 25, 2024, 10:31:29 AM
I reckon they'll put a big Leeds style catering marquee in the Holte End car park, and probably one in the North Stand car park as well.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 25, 2024, 10:34:43 AM
As there are no planning applications in for extra seats, are we to assume that these 1500 seats will currently have the hoi polloi in them?
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 25, 2024, 10:34:57 AM
One concern - if they turn the centre of the Trinity, all three levels, into GA+ or some sort of hospitality seats, it is going to look absolutely shit on telly when half of them are empty every week.

It's all speculation, but you'd imagine Lower Trinity C4 & C5 are at risk, Mid Trinity B2, B3, B4 & B5.  I'd think Trinity Upper is less likely but possibly the front of A4 & A5?  If they do the unthinkable in the Holte, I'd guess front of K4 + parts of K3 & K5.


(https://i.ibb.co/q96rGWY/image.png) (https://ibb.co/q96rGWY)
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 25, 2024, 10:35:14 AM
I reckon they'll put a big Leeds style catering marquee in the Holte End car park, and probably one in the North Stand car park as well.
Well they'll have to put the corporate facilities somewhere, and without planning permission they need something temporary.

I just did a few sums and I reckon replacing 2,000 general seats with 1,500 corporate could generate somewhere between an extra £6 - £9 million a season, especially if we do qualify for the CL.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 25, 2024, 10:35:42 AM
It's just a theory and example it might not be the artist  Taylor Swift just a popular example but I could see more musical folk being more involved at Villa Park.

I hate folk music.

Having Morris Dancers will add entertainment and a historical link to our glorious past. It will be great.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 25, 2024, 10:37:26 AM
Can anyone remember the date the Season Ticket renewals started last year? I know it was April, but I'm sure it was before this point.

I do find it odd that they haven't been announced yet, especially as the good feelings around the club are high.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 25, 2024, 10:41:49 AM
I suspect they don't want any negativity de-railing the end of the season, particularly if some people are going to lose their seats.  Probably sensible tbf.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on April 25, 2024, 10:46:18 AM
I suspect they don't want any negativity de-railing the end of the season, particularly if some people are going to lose their seats.  Probably sensible tbf.

That and they’re possibly waiting to see which European competition we are in as that might impact how they structure the pricing.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on April 25, 2024, 10:48:48 AM
I would wait until next Friday to announce season ticket prices…get these two home games out of the way before delivering the inevitable hammer blow.  That will give it 10 days to settle before we are at home again.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on April 25, 2024, 10:50:07 AM
It's just a theory and example it might not be the artist  Taylor Swift just a popular example but I could see more musical folk being more involved at Villa Park.

I hate folk music.

I hate modern music, disco boogie pop, they go on an' on an' on an' on an' on, how i wish they would stop.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on April 25, 2024, 11:01:40 AM
I reckon they'll put a big Leeds style catering marquee in the Holte End car park, and probably one in the North Stand car park as well.

I was thinking the same. Was nice outside the Holte pub before Wolves. Felt they were missing a trick without a marquee for more ale/food. It was a good craic in Alkmaar under it. Would make far more than 10 or 12 motors parked in the spot they are.

In terms of 1500 extra seats, is it extra GA rather than additional? No planning, but then I'm not sure what designations you'd need on use for say converting the police box for example into a couple hundred GA seats etc.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 25, 2024, 11:09:14 AM
I've wondered if that area right underneath the WL stand roof could be utilised, around where the TV cameras are sited.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 25, 2024, 11:26:54 AM
We're running this on Twitter: https://twitter.com/AVFCOfficial/status/1783430709094257023 in a contra deal with Aston Uni. I've never seen this before - are they an existing 'partner' or is it new?
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on April 25, 2024, 11:28:28 AM
I've wondered if that area right underneath the WL stand roof could be utilised, around where the TV cameras are sited.


I think it is getting up there 😃
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on April 25, 2024, 11:31:32 AM
I noticed in the interview he had a dig at old contracts that needed tidying up   bet purslow would be pleased
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 25, 2024, 11:40:35 AM
Can anyone remember the date the Season Ticket renewals started last year? I know it was April, but I'm sure it was before this point.

I do find it odd that they haven't been announced yet, especially as the good feelings around the club are high.
Found the links.  Last year prices were released 24-Apr - renewal window was until 31-May

22/23 prices were released 4-May - renewal window was until 8-Jun

I think it's reasonable for them to wait until early May.
Title: Re: Chris Heck - President of Business Operations
Post by: danno on April 25, 2024, 11:58:06 AM
We're running this on Twitter: https://twitter.com/AVFCOfficial/status/1783430709094257023 in a contra deal with Aston Uni. I've never seen this before - are they an existing 'partner' or is it new?

Think we’ve been doing things with them a few years to be honest.
This for example is a great initiative, they go into schools and get any underprivileged kids free specs.🤓

https://www.aston.ac.uk/latest-news/aston-university-and-aston-villa-announce-launch-villa-vision
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 25, 2024, 12:01:43 PM
Fair enough, ta.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on April 25, 2024, 12:45:09 PM
Villa are going to be knocking on the door soon would be the more accurate statement needed.

Knocking on the door, handing in a polite & respectful letter to ask for their permission to join their little clique.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 25, 2024, 12:50:55 PM
Villa are going to be knocking on the door soon would be the more accurate statement needed.

Knocking on the door, handing in a polite & respectful letter to ask for their permission to join their little clique.

I doubt that, no nice nicey, we will be being demanding. We are always being demanding.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on April 25, 2024, 12:54:43 PM
Villa are going to be knocking on the door soon would be the more accurate statement needed.

Knocking on the door, handing in a polite & respectful letter to ask for their permission to join their little clique.

I doubt that, no nice nicey, we will be being demanding. We are always being demanding.

So a sternly worded letter it is then...
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 03:30:25 PM
I see the news about Pre season tour in America so I would think Heck is looking to grow this market.
Are we to do a thread on pre season as it's now confirmed
USA 🇺🇸

Columbus Crew (Ohio) - July 27
RB Leipzig (New York) - July 31
Club America (Chicago) - August 3
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 25, 2024, 03:33:53 PM
I see the news about Pre season tour in America so I would think Heck is looking to grow this market.
Are we to do a thread on pre season as it's now confirmed
USA 🇺🇸

Columbus Crew (Ohio) - July 27
RB Leipzig (New York) - July 31
Club America (Chicago) - August 3

It's here mate: https://www.heroesandvillains.info/forumv3/index.php?topic=64693.0
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 03:43:49 PM
Villa are going to be knocking on the door soon would be the more accurate statement needed.

Knocking on the door, handing in a polite & respectful letter to ask for their permission to join their little clique.

I doubt that, no nice nicey, we will be being demanding. We are always being demanding.

So a sternly worded letter it is then...

Knocking on the door means -to try to join a club or a group, or to try to become part of it.
Kicking the door in is not the correct term.
Heck is wanting to make an impact with words and he's implying Villa are breaking in with forceful entry.
I guess he wanted to say kick to relate it to football.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 25, 2024, 03:48:29 PM
I think you might be overthinking this.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on April 25, 2024, 03:51:17 PM
Villa are going to be knocking on the door soon would be the more accurate statement needed.

Knocking on the door, handing in a polite & respectful letter to ask for their permission to join their little clique.

I doubt that, no nice nicey, we will be being demanding. We are always being demanding.

So a sternly worded letter it is then...

Knocking on the door means -to try to join a club or a group, or to try to become part of it.
Kicking the door in is not the correct term.
Heck is wanting to make an impact with words and he's implying Villa are breaking in with forceful entry.
I guess he wanted to say kick to relate it to football.

But what if they refuse to answer the door?

Do we stick a note in the letterbox?

Do we then have to phone in advance to make sure they are home?

I guess he said "kicking the door in" & not "knocking on the door" because we aren't asking for fucking permission to enter.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on April 25, 2024, 03:52:41 PM
He doesn’t give a heck if they let us in. We’re coming in.

*getting horny again
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 03:55:07 PM
Well forcing entry is unlawful so it has to be said. Unless it is lawful enforcement. I've seen a few of those UK and US Police and baliff TV shows.
Door breaching is the term.

Door breaching is a process used by military, police, or emergency services to force open closed or locked doors. A wide range of methods are available depending on the door's opening direction (inward or outward), construction materials, etc., and one or more of these methods may be used in any given situation.

In the United States, residential doors typically open inward while commercial building doors usually open outward.
Some breaching methods require specialized equipment and can be categorized as one of the following: mechanical breaching, ballistic breaching, hydraulic breaching, explosive breaching, or thermal breaching.
This explains Heck use of the words I guess.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 03:58:01 PM
I just think kicking is not the term as in football terms it's a yellow card
Look at the end of the day Heck is going to make the odd error with his Americanism and brash talk I'm just here to deciifer what he would mean.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on April 25, 2024, 04:03:47 PM
Its only unlawful if the door fucking exists... 🤨

Nobody needs you to decipher what he means other than you.

Most of us know that "kicking the door in" is a metaphorical way of saying that we are going to break into their clique.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 04:16:09 PM
I can't regard it as a clique as that suggests it's a small close-knit group of people who do not readily allow others to join them.
That is not the case as it's a league that determines who finish in the table.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on April 25, 2024, 04:21:26 PM
I can't regard it as a clique as that suggests it's a small close-knit group of people who do not readily allow others to join them.
That is not the case as it's a league that determines who finish in the table.


Do you have to make an effort to be so boringly obtuse or does it come naturally?
Title: Re: Chris Heck - President of Business Operations
Post by: DB on April 25, 2024, 04:27:34 PM
From X:
https://x.com/villareport/status/1783512074166927367?s=61&t=xJ3Qpfj5c0SMrRQDwdeZJg
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on April 25, 2024, 04:29:07 PM
I can't regard it as a clique as that suggests it's a small close-knit group of people who do not readily allow others to join them.
That is not the case as it's a league that determines who finish in the table.

If this isn’t proof that there’s no neuro-divergence here, just a big old wind up, then I don’t know what is.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on April 25, 2024, 04:31:23 PM
From X:
https://x.com/villareport/status/1783512074166927367?s=61&t=xJ3Qpfj5c0SMrRQDwdeZJg

Doesn't exactly sound like he's thinking about moving*

*I know, I know... slimey bastard could be saying one thing and doing another.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 25, 2024, 04:31:59 PM
Villa are going to be knocking on the door soon would be the more accurate statement needed.

Knocking on the door, handing in a polite & respectful letter to ask for their permission to join their little clique.

I doubt that, no nice nicey, we will be being demanding. We are always being demanding.

In our way
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 25, 2024, 04:32:56 PM
From X:
https://x.com/villareport/status/1783512074166927367?s=61&t=xJ3Qpfj5c0SMrRQDwdeZJg

Doesn't exactly sound like he's thinking about moving*

*I know, I know... slimey bastard could be saying one thing and doing another.

Not immediately. But I believe that’s going to be the grand plan long term. These new board members haven’t been recruited to add 1500 seats.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 25, 2024, 04:38:56 PM
Sounds like 1500 seats being converted into premium seats in the summer. Good to find out via a tweet if it’s your seat they are taking off you.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on April 25, 2024, 04:42:56 PM
I noticed in the interview he had a dig at old contracts that needed tidying up   bet purslow would be pleased

Thats abit small time in my opinion. Trying to boost your own ego to get the fans on side. It wouldnt have been purslow only anyway. Surely process in place where the owners are involved too
Title: Re: Chris Heck - President of Business Operations
Post by: Bully2345 on April 25, 2024, 04:54:34 PM
A lot easier to get better deals when you're 4th instead of 13th so unless he's the brains behind Unai then he can't claim all the credit
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on April 25, 2024, 05:13:00 PM
There was a line in that Heck interview where he talked about adding around a 1000 'premium' seats. I'm going to be royally pissed if that is my seat in the middle blocks of the Trinity Upper.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 25, 2024, 05:14:28 PM
Heck: “Our core fanbase, our general admission ticket, we would like to give them a better experience, a grander experience without giving them the option to purchase more things but by changing their standard routine. So if that means keeping the prices similar to what they are, then so be it..”
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 25, 2024, 05:20:29 PM
My guess would be:

c4 and c5 (400 seats)
Press seats moving and more premium seats in the middle trinity (500 seats)
Re-instate the premium seats in the north (200 seats)
Centre/front rows of upper witton lane (400 seats)
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 25, 2024, 05:21:11 PM
Heck: “Our core fanbase, our general admission ticket, we would like to give them a better experience, a grander experience without giving them the option to purchase more things but by changing their standard routine. So if that means keeping the prices similar to what they are, then so be it..”

.... apart from the extra premium seats, obvs.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 25, 2024, 05:25:16 PM
Thanks for your loyalty… now get lost while we whore ourselves out to tourists… or am i being overly cynical?
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 25, 2024, 05:35:44 PM
Thanks for your loyalty… now get lost while we whore ourselves out to tourists… or am i being overly cynical?

Probably. If you don’t think that’s the goal or going to happen as we get more popular then it’s not realistic. We cannot survive on our core fan base. For us to consistently compete at the top we need revenues from as many places as possible.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 25, 2024, 05:37:09 PM
Heck: “Our core fanbase, our general admission ticket, we would like to give them a better experience, a grander experience without giving them the option to purchase more things but by changing their standard routine. So if that means keeping the prices similar to what they are, then so be it..”

.... apart from the extra premium seats, obvs.

Which one has to assume are not targeted to the core fan base but corporate visitors. We don’t have enough of those.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 25, 2024, 05:38:31 PM
I know. Just feels crap after being in those seats for so long. Be nice to be informed properly, not find out in a tweet, but there you go.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on April 25, 2024, 05:39:12 PM
I noticed in the interview he had a dig at old contracts that needed tidying up   bet purslow would be pleased

Thats abit small time in my opinion. Trying to boost your own ego to get the fans on side. It wouldnt have been purslow only anyway. Surely process in place where the owners are involved too

How is it small time to talk about terminating contracts early because they weren't good enough?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 25, 2024, 05:39:45 PM
I know. Just feels crap after being in those seats for so long. Be nice to be informed properly, not find out in a tweet, but there you go.

As someone else said, suspect it's because they don't want to piss on anyone's chips whilst a really successful season is still ongoing.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 25, 2024, 05:41:37 PM
Heck: “Our core fanbase, our general admission ticket, we would like to give them a better experience, a grander experience without giving them the option to purchase more things but by changing their standard routine. So if that means keeping the prices similar to what they are, then so be it..”

.... apart from the extra premium seats, obvs.

Which one has to assume are not targeted to the core fan base but corporate visitors. We don’t have enough of those.

No, we don't, but I was hinting at the people who currently occupy seats which are to become GA+ seats next season, they're certainly not getting a better experience for the same money.

The new seats won't be the ones which are corporate, it'll be the best ones currently in place, the new ones - which are probably going to be in some sort of corner somewhere - are certainly not going to be sold as corporate.
Title: Re: Chris Heck - President of Business Operations
Post by: Lastfootstamper on April 25, 2024, 05:49:14 PM
I'm not sure how it's been deployed so far, but has anybody lost their seat to GA+? They do seem to be more stuck out of the way in the wings than front and centre
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 05:56:26 PM
I see the news about Pre season tour in America so I would think Heck is looking to grow this market.
Are we to do a thread on pre season as it's now confirmed
USA 🇺🇸

Columbus Crew (Ohio) - July 27
RB Leipzig (New York) - July 31
Club America (Chicago) - August 3

It's here mate: https://www.heroesandvillains.info/forumv3/index.php?topic=64693.0

Where is this without clicking on it ? I can't see it  on main service user board ?
I clicked and wrote on it but it's not showing up on the main service user board
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on April 25, 2024, 05:58:01 PM
I see the news about Pre season tour in America so I would think Heck is looking to grow this market.
Are we to do a thread on pre season as it's now confirmed
USA 🇺🇸

Columbus Crew (Ohio) - July 27
RB Leipzig (New York) - July 31
Club America (Chicago) - August 3

It's here mate: https://www.heroesandvillains.info/forumv3/index.php?topic=64693.0

Where is this without clicking on it ? I can't see it  on main service user board ?
I clicked and wrote on it but it's not showing up on the main service user board


They're pre-season games so it shouldn't be difficult to guess that it might have been posted in the thread about pre-season.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 25, 2024, 06:50:12 PM
I see the news about Pre season tour in America so I would think Heck is looking to grow this market.
Are we to do a thread on pre season as it's now confirmed
USA 🇺🇸

Columbus Crew (Ohio) - July 27
RB Leipzig (New York) - July 31
Club America (Chicago) - August 3

It's here mate: https://www.heroesandvillains.info/forumv3/index.php?topic=64693.0

Where is this without clicking on it ? I can't see it  on main service user board ?
I clicked and wrote on it but it's not showing up on the main service user board


They're pre-season games so it shouldn't be difficult to guess that it might have been posted in the thread about pre-season.

*slowly shakes head*
Title: Re: Chris Heck - President of Business Operations
Post by: frank black on April 25, 2024, 06:56:08 PM
I'm not sure how it's been deployed so far, but has anybody lost their seat to GA+? They do seem to be more stuck out of the way in the wings than front and centre

I think they left it too late to turf out any of the existing season ticket holders. So they are currently in the spare parts.
I suspect they will now start to look at those in the prime spots, as an opportunity to increase revenue (sadly, it makes sense). I’m expecting to be one of those that receive the email and being offered a wonderful opportunity to relocate or cough up a fortune.
Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on April 25, 2024, 07:05:40 PM
I see the news about Pre season tour in America so I would think Heck is looking to grow this market.
Are we to do a thread on pre season as it's now confirmed
USA 🇺🇸

Columbus Crew (Ohio) - July 27
RB Leipzig (New York) - July 31
Club America (Chicago) - August 3

It's here mate: https://www.heroesandvillains.info/forumv3/index.php?topic=64693.0

Where is this without clicking on it ? I can't see it  on main service user board ?
I clicked and wrote on it but it's not showing up on the main service user board


They're pre-season games so it shouldn't be difficult to guess that it might have been posted in the thread about pre-season.

*slowly shakes head*

Give it a rest guys.

He loves the Villa like the rest of us. 
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on April 25, 2024, 07:14:04 PM
I can't regard it as a clique as that suggests it's a small close-knit group of people who do not readily allow others to join them.
That is not the case as it's a league that determines who finish in the table.

If this isn’t proof that there’s no neuro-divergence here, just a big old wind up, then I don’t know what is.

My feelings exactly.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 25, 2024, 07:26:04 PM
I've wondered if that area right underneath the WL stand roof could be utilised, around where the TV cameras are sited.

I always thought the cameras were in the gantry and then realised they are actually in the stand,whrre the commentators also sit.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on April 25, 2024, 07:28:13 PM
When the stand was first built they were in the gantry but it was too high so they constructed a platform at the back of the stand.
Title: Re: Chris Heck - President of Business Operations
Post by: Lastfootstamper on April 25, 2024, 07:30:12 PM
I've wondered if that area right underneath the WL stand roof could be utilised, around where the TV cameras are sited.

Funnily enough my brother suggested something like that only last week, akin to the Olympic Gallery at the old Wembley.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 25, 2024, 07:33:04 PM
More on the Big Heck rallying cry here;

https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/ (https://www.sportspromedia.com/news/aston-villa-shirt-kit-sponsor-betano-adidas-stadium-premier-league-chris-heck-interview/)

"We have grand plans to add well over 1,000, closer to 1,500 seats this summer, that are premium seating in products at Villa Park."


Add or take away from the standard seating offering?

Premium seating looking to get the movie stars and musicians in at that games.

I’m hearing Mick Fleetwood and Michael Douglas have just bought season tickets.

Well I wouldn't be surprised if Taylor Swift will be involved in some capacity at Villa Park in the following years and seasons.
Not season tickets but celebrity exposure be it invite or a concert

I fucking hope not

You and her got bad blood?
He's probably concerned about her reputation
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 25, 2024, 07:40:35 PM
U2 playing Villa Park would be the holy grail .
Sunday Bloody Super Sunday .
Title: Re: Chris Heck - President of Business Operations
Post by: Stu on April 25, 2024, 08:00:38 PM
Wait, so we’re staying at VP now and it’s going to be rebuilt? What? I can’t speak for others but I’m not sure people want a “grander” experience, whatever that means, they just want things to work properly.

And this whole tiers of payment = better experiences feels rife these days, in so many different contexts. No ads on Prime? Pay us more money. Want quicker delivery and no service fees on Uber eats? Pay us more money. Want to get a pint at HT at VP? Pay us more money. On and on it goes.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 25, 2024, 08:02:14 PM
Wait, so we’re staying at VP now and it’s going to be rebuilt? What? I can’t speak for others but I’m not sure people want a “grander” experience, whatever that means, they just want things to work properly.

And this whole tiers of payment = better experiences feels rife these days, in so many different contexts. No ads on Prime? Pay us more money. Want quicker delivery and no service fees on Uber eats? Pay us more money. Want to get a pint at HT at VP? Pay us more money. On and on it goes.
Welcome to Capitalism .
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on April 25, 2024, 08:03:26 PM
I can't regard it as a clique as that suggests it's a small close-knit group of people who do not readily allow others to join them.
That is not the case as it's a league that determines who finish in the table.

If this isn’t proof that there’s no neuro-divergence here, just a big old wind up, then I don’t know what is.

My feelings exactly.
I agree with you Percy. I hope this is not considered as stalking.  :-/
Title: Re: Chris Heck - President of Business Operations
Post by: Stu on April 25, 2024, 08:13:34 PM
In Sweden, most residential doors open outwards for security reasons
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on April 25, 2024, 08:23:34 PM
1000-1500 seats. ,  where ?  these aren’t extra these are instead of
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 25, 2024, 08:24:22 PM
Instead of by the sounds of things…
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on April 25, 2024, 08:30:09 PM
Instead of by the sounds of things…


They were talking in terms of extra seats when they were not doing the North Stand .  I hope someone asks them about that
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on April 25, 2024, 08:34:23 PM
There will be GA seats lost, no doubt, if they are adding over 1,000 premium seats. The double-speak continues.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on April 25, 2024, 08:40:14 PM
well here’s today the day of 40,000  premium seats and the the biggest tent in Aston park where we all meet for Street food before and after
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 25, 2024, 09:59:23 PM
I’ve always thought what my match going experience really needs is a glass of Prosecco and a comfy padded seat. Super duper.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 25, 2024, 10:35:29 PM
I’ve always thought what my match going experience really needs is a glass of Prosecco and a comfy padded seat. Super duper.

It won't be Prosecco, it'll be Cava.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 25, 2024, 11:14:09 PM
Cava is better than Prosecco.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on April 25, 2024, 11:29:12 PM
Cava is Spanish
Prosecco is Italian.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat McMahon on April 25, 2024, 11:31:24 PM
Tough one, tiki taka or catenaccio?
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on April 25, 2024, 11:32:18 PM
Cava originated in Catalonia not Spain.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 25, 2024, 11:46:29 PM
Cava is Spanish
Prosecco is Italian.

NO WAY!
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 25, 2024, 11:48:47 PM
Cava is Spanish
Prosecco is Italian.

NO WAY!

Wait till you hear Champagne is.......French.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 25, 2024, 11:50:50 PM
Cava is Spanish
Prosecco is Italian.

NO WAY!

Wait till you hear Champagne is.......French.

Fuuuuck offff! No?
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on April 25, 2024, 11:54:22 PM
I can't regard it as a clique as that suggests it's a small close-knit group of people who do not readily allow others to join them.
That is not the case as it's a league that determines who finish in the table.

If this isn’t proof that there’s no neuro-divergence here, just a big old wind up, then I don’t know what is.

My feelings exactly.
I agree with you Percy. I hope this is not considered as stalking.  :-/

Well, you’re not jabbing at me in a conversation in which I’m not involved, so no.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on April 25, 2024, 11:57:44 PM
Peace man. Fucks sake!
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 26, 2024, 12:12:13 AM
Cava is Spanish
Prosecco is Italian.

NO WAY!

Wait till you hear Champagne is.......French.

Fuuuuck offff! No?

'Fraid so, I get no kick from informing you of this.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on April 26, 2024, 12:12:17 AM
And I thought Footy was the great healer for a minute there.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on April 26, 2024, 01:44:06 AM
Peace man. Fucks sake!

Jab.

Jab.

Someone jabs back.

‘Peace!’

Classic.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on April 26, 2024, 01:45:04 AM
Cava is better than Prosecco.

I prefer Prosecco to Champagne, but then I am from Great Barr so, y'know...
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on April 26, 2024, 01:45:51 AM
Peace man. Fucks sake!

Jab.

Jab.

Someone jabs back.

‘Peace!’

Classic.

Can I jab you please, Perce?

I'm not French or anything.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on April 26, 2024, 01:57:49 AM
Peace man. Fucks sake!

Jab.

Jab.

Someone jabs back.

‘Peace!’

Classic.

Can I jab you please, Perce?

I'm not French or anything.

As long as you don’t gaslight me when I react.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on April 26, 2024, 02:00:53 AM
Peace man. Fucks sake!

Jab.

Jab.

Someone jabs back.

‘Peace!’

Classic.

Can I jab you please, Perce?

I'm not French or anything.

As long as you don’t gaslight me when I react.

*jab*

...

What are you jabbing me for? 😉

(I'm not taking sides. We should all be friends.)
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on April 26, 2024, 05:02:29 AM
Peace man. Fucks sake!

Jab.

Jab.

Someone jabs back.

‘Peace!’

Classic.
I think you are taking all of this a little too seriously.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on April 26, 2024, 07:04:30 AM
Peace man. Fucks sake!

Jab.

Jab.

Someone jabs back.

‘Peace!’

Classic.
I think you are taking all of this a little too seriously.

Of course. My fault. I reacted badly.

Textbook.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on April 26, 2024, 08:09:23 AM
Cava is better than Prosecco.

I prefer Prosecco to Champagne, but then I am from Great Barr so, y'know...

Absolutely 💪
Title: Re: Chris Heck - President of Business Operations
Post by: stevo_st on April 26, 2024, 08:20:28 AM
A good crémant is where it’s at these days for me
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on April 26, 2024, 09:13:00 AM
Peace man. Fucks sake!

Jab.

Jab.

Someone jabs back.

‘Peace!’

Classic.
I think you are taking all of this a little too seriously.

Of course. My fault. I reacted badly.

Textbook.
I give up mate. We had an exchange about a point of grammar on which we disagreed. As it is my day, job I felt the desire to push the point. You were adamant that I was wrong and explained rightly that you too have an excellent grasp of English and have written books and other people say you are right too. I still argue that my vision of the grammar point in question is perfectly valid and have shown many examples of it.

Yes, I laboured the point and indeed teased you with it, bringing up examples of usage that illustrate my point. You obviously didn't appreciate this and reacted by reiterating your English credentials (which I have never doubted) and do you know what? I did feel you were telling me I don't know my job (I am not an encyclopaedia of grammar and linguistics but I will defend my views like you do) so I banged on about it a bit.
Now, I'm being accused of gaslighting, stalking and who knows what else. If you want to be like that then there's nothing I can do about it but I thing it is all a bit out of proportion. There have been plenty of people having ding-dongs on here over the years and people end up getting over it and getting on  for the most part.

I've asked for peace, which means I won't bring up is/are with you again as it was not my intention to be a ******. So I'm genuinely sorry if I've upset or annoyed you and hope that this will clear the air. I do not wish to fall out with you.


Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 26, 2024, 09:13:00 AM
I like an English sparkling wine. From England.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on April 26, 2024, 09:16:46 AM
A good crémant is where it’s at these days for me
Crémant de Bourgogne. Some fantastic quality for under a tenner over here and worthy of many a Champagne. I served it at our wedding and we had 120 bottles "on ice" (do that with Champagne and you need a remortgage).
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on April 26, 2024, 09:22:55 AM
It will be interesting to see the changes in the stadium - hopefully this will include an upgrade to the men's toliets in the lower Holte.

I don't think any money has been spent on them since the Holte End was rebuilt!!

Are they still going to use the Holte End car park as a fan zone before games?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 26, 2024, 09:30:20 AM
Peace man. Fucks sake!

Jab.

Jab.

Someone jabs back.

‘Peace!’

Classic.
I think you are taking all of this a little too seriously.

Of course. My fault. I reacted badly.

Textbook.
I give up mate. We had an exchange about a point of grammar on which we disagreed. As it is my day, job I felt the desire to push the point. You were adamant that I was wrong and explained rightly that you too have an excellent grasp of English and have written books and other people say you are right too. I still argue that my vision of the grammar point in question is perfectly valid and have shown many examples of it.

Yes, I laboured the point and indeed teased you with it, bringing up examples of usage that illustrate my point. You obviously didn't appreciate this and reacted by reiterating your English credentials (which I have never doubted) and do you know what? I did feel you were telling me I don't know my job (I am not an encyclopaedia of grammar and linguistics but I will defend my views like you do) so I banged on about it a bit.
Now, I'm being accused of gaslighting, stalking and who knows what else. If you want to be like that then there's nothing I can do about it but I thing it is all a bit out of proportion. There have been plenty of people having ding-dongs on here over the years and people end up getting over it and getting on  for the most part.

I've asked for peace, which means I won't bring up is/are with you again as it was not my intention to be a ******. So I'm genuinely sorry if I've upset or annoyed you and hope that this will clear the air. I do not wish to fall out with you.




Ah come on, we is all friends....
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 26, 2024, 09:31:32 AM
Peace man. Fucks sake!

Jab.

Jab.

Someone jabs back.

‘Peace!’

Classic.
I think you are taking all of this a little too seriously.

Of course. My fault. I reacted badly.

Textbook.
I give up mate. We had an exchange about a point of grammar on which we disagreed. As it is my day, job
 

Erroneous comma. See me.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 26, 2024, 09:33:01 AM
I like an English sparkling wine. From England.

I think I remember a Southern farmer telling me that parts of Sussex and the area around Reims are all on the same tectonic plate, which is why we can grow decent grapes for sparkling wine.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on April 26, 2024, 09:34:11 AM
Ha!
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on April 26, 2024, 09:41:58 AM
I like an English sparkling wine. From England.

I think I remember a Southern farmer telling me that parts of Sussex and the area around Reims are all on the same tectonic plate, which is why we can grow decent grapes for sparkling wine.
They're on the same tectonic plate as Burgundy but I've yet to taste an English Chassagne-Montrachet or a Vosne-Rosmanée. :-D
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 26, 2024, 09:45:32 AM

If you want to be like that then there's nothing I can do about it but I thing think it is all a bit out of proportion. There have been plenty of people having ding-dongs on here over the years and people end up getting over it and getting on  for the most part.




D-

See me.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on April 26, 2024, 09:47:05 AM

If you want to be like that then there's nothing I can do about it but I thing think it is all a bit out of proportion. There have been plenty of people having ding-dongs on here over the years and people end up getting over it and getting on  for the most part.




D-

See me.
FFS! :-D
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 26, 2024, 09:47:39 AM
I like an English sparkling wine. From England.

I think I remember a Southern farmer telling me that parts of Sussex and the area around Reims are all on the same tectonic plate, which is why we can grow decent grapes for sparkling wine.
They're on the same tectonic plate as Burgundy but I've yet to taste an English Chassagne-Montrachet or a Vosne-Rosmanée. :-D


Me either! Surely it's more to do with soil types and climate than tectonic plates?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 26, 2024, 09:51:39 AM
It was some time ago but he definately said that the chalkiness of the ground under the soil aided drainage and encouraged good soil health.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on April 26, 2024, 09:57:12 AM
It’s the same strata of rock that runs from that bit of France under the channel and into the South Downs (I think they put the Channel Tunnel through it). As someone rightly mentioned it’s more soil and weather that then influences the quality. Climate Change has meant that some of the stuff coming out of Kent/Sussex and Hampshire is very very good.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on April 26, 2024, 09:57:53 AM
Well, I hope to try an English sparkling wine one day.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 26, 2024, 09:59:23 AM
Fuck me, only H&V could go from inadequate toilets, shit catering and a bollocks badge to technical grammar, Chassagne-Montrachet and tectonic plates in a few pages.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 26, 2024, 10:00:17 AM
I like an English sparkling wine. From England.

If the grapes are grown here, then it is English. Not to be confused with 'British' wine which is, in fact, made from imported grapes (or grape juice/concentrate) and processed here.

There are some great English wines out there,i agree. Though they can be a tad expensive.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 26, 2024, 10:01:55 AM
Well, I hope to try an English sparkling wine one day.

You should, the top ones are excellent, although as Drummond rightly says, not cheap.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 26, 2024, 10:09:51 AM
Cava is Spanish
Prosecco is Italian.

NO WAY!

Wait till you hear Champagne is.......French.
So where is Pomagne from...?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 26, 2024, 10:23:32 AM
Cava is Spanish
Prosecco is Italian.

NO WAY!

Wait till you hear Champagne is.......French.
So where is Pomagne from...?

Australia.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 26, 2024, 10:48:11 AM
Well, I hope to try an English sparkling wine one day.

You should, the top ones are excellent, although as Drummond rightly says, not cheap.

Gusbourne is very good.
Title: Re: Chris Heck - President of Business Operations
Post by: Duncan Shaw on April 26, 2024, 10:50:46 AM
 Got my step-daughter's wedding at Denbeigh's Vineyard in Surrey next Friday, so will be trying shit-loads of it  ;D
Title: Re: Chris Heck - President of Business Operations
Post by: Steve67 on April 26, 2024, 11:46:38 AM
Got my step-daughter's wedding at Denbeigh's Vineyard in Surrey next Friday, so will be trying shit-loads of it  ;D

Enjoy Duncan.  I live in Lightwater.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on April 26, 2024, 01:56:55 PM
Blue Nun is French, though, yes?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 26, 2024, 02:41:02 PM
Always thought it was German but I'm normally wrong.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on April 26, 2024, 02:45:28 PM
Always thought it was German but I'm normally wrong.
Along with Liebfraumilch.
But Piat D or is French though.

 
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 26, 2024, 03:12:56 PM
la francais adore le piat d'or
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on April 26, 2024, 03:19:14 PM
la francais adore le piat d'or
No they bleedin' don't!
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 26, 2024, 03:32:08 PM
la francais adore le piat d'or
No they bleedin' don't!
They must have thought we were such mugs in the 80's.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on April 26, 2024, 03:55:11 PM
Peace man. Fucks sake!

Jab.

Jab.

Someone jabs back.

‘Peace!’

Classic.
I think you are taking all of this a little too seriously.

Of course. My fault. I reacted badly.

Textbook.
I give up mate. We had an exchange about a point of grammar on which we disagreed. As it is my day, job I felt the desire to push the point. You were adamant that I was wrong and explained rightly that you too have an excellent grasp of English and have written books and other people say you are right too. I still argue that my vision of the grammar point in question is perfectly valid and have shown many examples of it.

Yes, I laboured the point and indeed teased you with it, bringing up examples of usage that illustrate my point. You obviously didn't appreciate this and reacted by reiterating your English credentials (which I have never doubted) and do you know what? I did feel you were telling me I don't know my job (I am not an encyclopaedia of grammar and linguistics but I will defend my views like you do) so I banged on about it a bit.
Now, I'm being accused of gaslighting, stalking and who knows what else. If you want to be like that then there's nothing I can do about it but I thing it is all a bit out of proportion. There have been plenty of people having ding-dongs on here over the years and people end up getting over it and getting on  for the most part.

I've asked for peace, which means I won't bring up is/are with you again as it was not my intention to be a ******. So I'm genuinely sorry if I've upset or annoyed you and hope that this will clear the air. I do not wish to fall out with you.

Fair enough. I’m sorry too.

I would hate it if my taking offence meant people couldn’t strongly disagree with each other in the traditional H&V way. That’s not sarcasm by the way.

Consider me not fallen out with.

Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on April 26, 2024, 04:00:42 PM
Anyway back to Heck,  how tall is he do we know ?
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 26, 2024, 04:07:11 PM
Blue Nun is French, though, yes?

Our French Teachers classroom had loads of empty wine bottles above the chalkboards (the boards were the rotating ones on a roller so had a large "shelf" above them). So I always though Blue Nun and Black Tower were French for ages as well as they appeared there.
Title: Re: Chris Heck - President of Business Operations
Post by: Sdwbvf on April 26, 2024, 05:39:22 PM
Just to be picky (it seems to be de riguer on here). The strata of chalk is the North Downs not South. The best sparklings are North Downs. Unfortunately i live on the chunk of North Downs that is suburban sprawl of Croydon. Got some good grapes till i copped the vines down though.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 26, 2024, 06:47:21 PM
Just to be picky (it seems to be de riguer on here). The strata of chalk is the North Downs not South. The best sparklings are North Downs. Unfortunately i live on the chunk of North Downs that is suburban sprawl of Croydon. Got some good grapes till i copped the vines down though.

No need for the opening sentence, that's a perfect post for H&V, you're absolutely right!
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on April 26, 2024, 06:50:51 PM
A good crémant is where it’s at these days for me
Crémant de Bourgogne. Some fantastic quality for under a tenner over here and worthy of many a Champagne. I served it at our wedding and we had 120 bottles "on ice" (do that with Champagne and you need a remortgage).
Yes, I like the Crémant de Bourgogne but the Crémant d'Alsace is also rather tasty and - as you say - very well-priced in France.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on April 26, 2024, 06:53:14 PM
I like an English sparkling wine. From England.
I think I remember a Southern farmer telling me that parts of Sussex and the area around Reims are all on the same tectonic plate, which is why we can grow decent grapes for sparkling wine.
Sussex and Champagne share the same soil and chalk features; hence the success of English sparkling wines from the Sussex area.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on April 26, 2024, 08:12:27 PM
…and that’s about all we have time for in this week’s Saturday Kitchen.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 26, 2024, 08:23:03 PM
Cava is better than Prosecco.
But worse than Perry .
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on April 26, 2024, 08:25:28 PM
Just to be picky (it seems to be de riguer on here). The strata of chalk is the North Downs not South. The best sparklings are North Downs. Unfortunately i live on the chunk of North Downs that is suburban sprawl of Croydon. Got some good grapes till i copped the vines down though.

Just to be even more picky, it's 'de rigueur'. :)
Title: Re: Chris Heck - President of Business Operations
Post by: Steve67 on April 26, 2024, 08:30:05 PM
Anyway back to Heck,  how tall is he do we know ?


4 foot 7. 
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 26, 2024, 09:02:52 PM
Cava is better than Prosecco.

But worse than Perry .

Cómo?
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 26, 2024, 09:09:11 PM
Cava is better than Prosecco.

But worse than Perry .

Cómo?

Here we go, it's the Garda correcting again.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 26, 2024, 09:09:34 PM
Cava is better than Prosecco.

But worse than Perry .

Cómo?
Tut.

Surely it's "¿Cómo?" ;)
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 26, 2024, 09:13:08 PM
Cava is better than Prosecco.

But worse than Perry .

Cómo?
Tut.

Surely it's "¿Cómo?" ;)

Tsk, I deliberately omitted the ¿ so some people would just make a Perry Como connection, rather than signposting it was also a pun in Spanish.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 26, 2024, 09:14:55 PM
Cava is better than Prosecco.

But worse than Perry .

Cómo?
Tut.

Surely it's "¿Cómo?" ;)

Tsk, I deliberately omitted the ¿ so some people would just make a Perry Como connection, rather than signposting it was also a pun in Spanish.
I missed the Perry Como reference. Too young, y'see.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 26, 2024, 09:17:48 PM
I was too busy seeing the Italian lakes...
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 26, 2024, 09:18:36 PM
Cava is better than Prosecco.

But worse than Perry .

Cómo?
Tut.

Surely it's "¿Cómo?" ;)

Tsk, I deliberately omitted the ¿ so some people would just make a Perry Como connection, rather than realising it was also a pun in Spanish.
It worked, BV. I assumed it was the singer until someone quoted, noticed the accent on the ó and got a bit confused. Thought maybe we'd moved on from tectonic plates to lakes.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on April 26, 2024, 11:04:45 PM
Cava is better than Prosecco.

But worse than Perry .

Cómo?
Tut.

Surely it's "¿Cómo?" ;)

Tsk, I deliberately omitted the ¿ so some people would just make a Perry Como connection, rather than signposting it was also a pun in Spanish.
I missed the Perry Como reference. Too young, y'see.

Can you still get the number 7 bus there?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 27, 2024, 08:06:23 AM
I like an English sparkling wine. From England.
I think I remember a Southern farmer telling me that parts of Sussex and the area around Reims are all on the same tectonic plate, which is why we can grow decent grapes for sparkling wine.
Sussex and Champagne share the same soil and chalk features; hence the success of English sparkling wines from the Sussex area.

Yes I said that somewhere, I cant find it now.
Title: Re: Chris Heck - President of Business Operations
Post by: Chap on April 27, 2024, 09:29:17 AM
Don’t forget Babycham!

I’ll get me coat!
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on April 27, 2024, 09:43:48 AM
I like an English sparkling wine. From England.
I think I remember a Southern farmer telling me that parts of Sussex and the area around Reims are all on the same tectonic plate, which is why we can grow decent grapes for sparkling wine.
Sussex and Champagne share the same soil and chalk features; hence the success of English sparkling wines from the Sussex area.
Yes I said that somewhere, I cant find it now.
You did, but I only saw it after I'd posted.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 27, 2024, 09:47:12 AM
Imagine our contract ripping-up, business overlord Chris Heck thinking “I wonder what the fans think about me” and stumbling on this thread.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 27, 2024, 10:06:44 AM
Don’t forget Babycham!

No chance, he co-sings the title track on one of my favourite albums.

Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on April 27, 2024, 10:14:46 AM
Imagine our contract ripping-up, business overlord Chris Heck thinking “I wonder what the fans think about me” and stumbling on this thread.
he don't give a fuck.

Sadly, it may be better all round if he did.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 27, 2024, 10:49:27 AM
Imagine our contract ripping-up, business overlord Chris Heck thinking “I wonder what the fans think about me” and stumbling on this thread.
He'd kick our collective back doors in.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 27, 2024, 10:53:50 AM
Imagine our contract ripping-up, business overlord Chris Heck thinking “I wonder what the fans think about me” and stumbling on this thread.

"Hmmm, all the fans seem to like sparkling wine, I wonder how much we can charge for that"
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on April 27, 2024, 10:54:01 AM
i am deluded but for months I have been hoping there will be a club statement in June thanking him for his service and announcing that he is moving to a new opportunity.
Title: Re: Chris Heck - President of Business Operations
Post by: Ducksworthy on April 27, 2024, 07:25:47 PM
Man of the people Chris on the buses this evening:

https://x.com/chrisheck76/status/1784274359495876998
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 27, 2024, 07:29:25 PM
Did he gets childrens discount?
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on April 27, 2024, 07:45:16 PM
i hate you Butler
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 28, 2024, 12:29:09 AM
Man of the people Chris on the buses this evening:

https://x.com/chrisheck76/status/1784274359495876998
I'll 'ave you, Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 28, 2024, 12:31:04 AM
Man of the people Chris on the buses this evening:Great. Now get into the ground, buy a coffee, try to get some food to eat at the same time, get a drink at half time without missing 10-15 mins of the game & get one of your female colleagues to go to the loos at half time. Once you’ve done that, report back.

https://x.com/chrisheck76/status/1784274359495876998

The reply underneath it.

Quote
Great. Now get into the ground, buy a coffee, try to get some food to eat at the same time, get a drink at half time without missing 10-15 mins of the game & get one of your female colleagues to go to the loos at half time. Once you’ve done that, report back.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 28, 2024, 07:50:33 AM
Did he gets childrens discount?
Hey, pick on someone your own size!
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 28, 2024, 08:38:25 AM
Man of the people Chris on the buses this evening:

https://x.com/chrisheck76/status/1784274359495876998

I hope he got the driver to pull over and wait whilst he nipped in to 'have it orf' with a housewife.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on April 28, 2024, 12:47:41 PM
Man of the people Chris on the buses this evening:

https://x.com/chrisheck76/status/1784274359495876998

I hope he got the driver to pull over and wait whilst he nipped in to 'have it orf' with a housewife.

#OnBrand
#OnTheBuses
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 28, 2024, 12:55:19 PM
Man of the people Chris on the buses this evening:

https://x.com/chrisheck76/status/1784274359495876998

I hope he got the driver to pull over and wait whilst he nipped in to 'have it orf' with a housewife.

#OnBrand
#OnTheBuses

#DesperateHousewives
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 08, 2024, 01:55:03 PM
Apparently we have new London Offices? And the Big Heck has been talking from them.

https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e (https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e)

"Heck said it was vital to increase revenues to compete, highlighting opportunities in merchandise, sponsorship and expanding the club’s home stadium from roughly 42,600 seats to about 50,000"

 :o
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on May 08, 2024, 01:56:56 PM
Wasn't the figure from 42600 to 50k from the revamped north stand which he cancelled? And stated he would replace with 2k seats?
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 08, 2024, 02:06:41 PM
Apparently we have new London Offices? And the Big Heck has been talking from them.

https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e (https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e)

"Heck said it was vital to increase revenues to compete, highlighting opportunities in merchandise, sponsorship and expanding the club’s home stadium from roughly 42,600 seats to about 50,000"

 :o

So why cancel the plans that was about to do just that?

Half of Hecks problems stem from his own fucking mouth...
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on May 08, 2024, 02:09:25 PM
Heck hasn't got any problems, it's fans on message boards that have the problems.
Title: Re: Chris Heck - President of Business Operations
Post by: Billy Walker on May 08, 2024, 02:33:20 PM
Apparently we have new London Offices? And the Big Heck has been talking from them.

https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e (https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e)

"Heck said it was vital to increase revenues to compete, highlighting opportunities in merchandise, sponsorship and expanding the club’s home stadium from roughly 42,600 seats to about 50,000"

 :o


I remember suggesting to The General back in the day that the Club should invest in a London HQ - a hotel/training complex kind of thing.  Aside from being a great investment for Randy/the Club portfolio-wise, it would have been an impressive facility to woo top signings, deal with the national media and to house our players for London matches.  Ah, what might have been!
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 08, 2024, 02:36:11 PM
Apparently we have new London Offices? And the Big Heck has been talking from them.

https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e (https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e)

"Heck said it was vital to increase revenues to compete, highlighting opportunities in merchandise, sponsorship and expanding the club’s home stadium from roughly 42,600 seats to about 50,000"

 :o


I remember suggesting to The General back in the day that the Club should invest in a London HQ - a hotel/training complex kind of thing.  Aside from being a great investment for Randy/the Club portfolio-wise, it would have been an impressive facility to woo top signings, deal with the national media and to house our players for London matches.  Ah, what might have been!

It's probably a Regus office in Acton.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 08, 2024, 02:43:40 PM
Apparently we have new London Offices? And the Big Heck has been talking from them.

https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e (https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e)

"Heck said it was vital to increase revenues to compete, highlighting opportunities in merchandise, sponsorship and expanding the club’s home stadium from roughly 42,600 seats to about 50,000"

 :o


https://archive.md/TJON2
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 08, 2024, 02:52:32 PM
Apparently we have new London Offices? And the Big Heck has been talking from them.

https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e (https://www.ft.com/content/81eb92db-3e7d-4b45-a1a4-89f78530b87e)

"Heck said it was vital to increase revenues to compete, highlighting opportunities in merchandise, sponsorship and expanding the club’s home stadium from roughly 42,600 seats to about 50,000"

 :o


I remember suggesting to The General back in the day that the Club should invest in a London HQ - a hotel/training complex kind of thing.  Aside from being a great investment for Randy/the Club portfolio-wise, it would have been an impressive facility to woo top signings, deal with the national media and to house our players for London matches.  Ah, what might have been!
Or just use The Landmark Hotel like Purslow used to .
Title: Re: Chris Heck - President of Business Operations
Post by: frankmosswasmyuncle on May 08, 2024, 02:57:17 PM
Thanks for posting chris...interesting read in a number of ways!!!
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on May 08, 2024, 03:05:15 PM
Like the we want to stay as CL club.

Thats what we all want and need. We dont wanna to be a one season pony like Newcastle
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 08, 2024, 03:07:41 PM
Like the we want to stay as CL club.

Thats what we all want and need. We dont wanna to be a one season pony like Newcastle

Not with those horse-punchers about, definitely not.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 08, 2024, 03:09:17 PM
Wasn't the figure from 42600 to 50k from the revamped north stand which he cancelled? And stated he would replace with 2k seats?

Yes and due for completion for the 2026-27 season. His delay probably means, what, 2029 at the earliest now because of the Euros in '28
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 08, 2024, 03:12:19 PM
He prefers 'Great Eight' to 'Big Six'

I don't like either.  It implies some kind of untouchability and certainly a huge amount of media bias and rhetoric follows.

No clubs in the PL have a God-given right to consider themselves forevermore elite and above the remaining 14/12.  At times over the last 50 years Everton, Leeds, Blackburn. Forest, Ipswich, Sunderland, Sheffield Wednesday, West Ham etc  will all have been in a position where they could have claimed to be big 6/8 but have fallen away.

For the good of the game we need to get away from perpetuating this 'big six' myth.  There is no Premier League without all of the 20 clubs playing in it.  I'm all for levelling out the TV money and prize money.  There will always be a big financial gap, but we shouldn't be perpetuating this and making the gap ever wider.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on May 08, 2024, 06:42:41 PM
Never mind the Big 6, it's free-loading, sandwich-eating c***suckers like me that he's coming for.

https://archive.ph/TKzno


At Villa Park one afternoon, I went with Edens to visit the Lower Grounds, the all-you-can-eat dining area. Chris Heck, the club’s chief executive who formerly worked for the N.B.A.’s 76ers, suggested the idea for it shortly after he arrived in Birmingham last August. Touring the stadium, he stumbled on a decrepit ballroom-size space where ticket holders were permitted to gather. During the first game that the new venture was open for business, Heck says someone approached him on the concourse and took a swing at him — “because I took away the free space where he used to come and eat his sandwich.

After hearing how unpopular it was among supporters, I expected a dreary scene of a few people sitting at otherwise empty tables. Instead, the area was filled to capacity with some 800 fans. They were eating and drinking while a game played on several large screens. They certainly appeared to be enjoying themselves. According to Heck, the club would make 80,000 British pounds, or about $100,000, that afternoon. “We fill it up every game, so multiply that by 23,” he says.

Some of that money would doubtless end up being spent on making Aston Villa better: on players; or on importing more of the plyometric machines like the ones that Edens’s Bucks use in Milwaukee into Villa’s training facility; or on the scouting budget, perhaps. Lower Grounds would help defray the cost of trying to compete against some of the wealthiest owners and entities in the world. It would also, in some incremental way, make the business more valuable.

Those were ancillary benefits, but Edens insisted to me that they weren’t quite the point. He was convinced that the all-you-can-eat venue would improve the experience of attending a match, just as he felt confident that relieving the burden of the skiers trying to haul their kids’ stuff across the parking lot would be welcomed by club members at his Jackson Hole hotel. “Our fans are like, ‘We like tradition,’” Edens said. “And I tell them: ‘No, you don’t. You think you do, but you don’t.’ I mean, who doesn’t like a big-screen TV with plenty of food and beer?” Then he spread his arms wide and answered his own question: “Nobody.”

Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 08, 2024, 06:56:45 PM
Grim.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 08, 2024, 07:00:20 PM
No mention of the American owner that got us into the shit in the first place.

Sharing gate receipts and shirt sale revenue across the league?  ::)
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 08, 2024, 08:58:26 PM
Quote
“Our fans are like, ‘We like tradition,’” Edens said. “And I tell them: ‘No, you don’t. You think you do, but you don’t."

What an arrogant c**t.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 08, 2024, 09:04:08 PM
What we don't like is becoming increasingly irrelevant.  Our fan demographic has changed dramatically in the last give years and a lot of them want the Lower Grounds-type 'experience'.
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on May 08, 2024, 09:40:52 PM
I've never really been interested in drinking alcohol before, during or after a game. Other than a ticket the only thing I'd buy is a programme, which I never even open. If the club is looking to get extra revenue from me they'll be disappointed.

My 29 year old Son, on the other hand likes to have several drinks at the game & probably afterwards if it was available. For him it's all part of the day. The club need to cater for both, but over time I'll be in the minority. The club will be actively trying to entice people who are prepared to pay more.
Title: Re: Chris Heck - President of Business Operations
Post by: aldridgeboy on May 08, 2024, 09:56:51 PM
I usually go on my own to the home games, so never really drink. The last home game last season, I went in teh Hole Suite as I was going straight out into town afterwards, so had got a cab.I just couldn't get served there . Offered a bar man £5 just to serve me, he said he'd been already given tips much bigger son id just have to wait. After about 20 mins I just gave up.

Last week I paid £55 for the Lower Grounds( Is it usually that price ?)
I absolutely loved it. Managed about 8 pints before/after the game, had a nice burger and chips and a huge bag of sweets. Service was instant. I thought it was worth every penny and will definitely do it again if I have a drink. I'm hardy a new fangled fan, Ive been going since 82. But I totally get the concept
The flip side is,  I cant now go and just meet a friend if I'm not having a drink (well, I can, but at £55, Im just not going to). So I understand why a lot won't like the change as well
I wonder what the turnover is now in comparison to the £100k Heck quoted last year?

EDIT- Ive just seen its £80 usually, which makes a big difference actually 

Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on May 08, 2024, 09:59:39 PM
I've never really been interested in drinking alcohol before, during or after a game. Other than a ticket the only thing I'd buy is a programme, which I never even open. If the club is looking to get extra revenue from me they'll be disappointed.

My 29 year old Son, on the other hand likes to have several drinks at the game & probably afterwards if it was available. For him it's all part of the day. The club need to cater for both, but over time I'll be in the minority. The club will be actively trying to entice people who are prepared to pay more.
I think you just summed it up perfectly, John. Us old-style game will not contribute enough to satisfy the financial expectations.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on May 08, 2024, 10:21:29 PM
Have they given any indication how the slimmed down Villa Live will work?  I would prefer to just buy what i want rather than feel the need to sink X pints to make sure i get my monies worth.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 09, 2024, 01:40:25 AM
Never mind the Big 6, it's free-loading, sandwich-eating c***suckers like me that he's coming for.

https://archive.ph/TKzno


At Villa Park one afternoon, I went with Edens to visit the Lower Grounds, the all-you-can-eat dining area. Chris Heck, the club’s chief executive who formerly worked for the N.B.A.’s 76ers, suggested the idea for it shortly after he arrived in Birmingham last August. Touring the stadium, he stumbled on a decrepit ballroom-size space where ticket holders were permitted to gather. During the first game that the new venture was open for business, Heck says someone approached him on the concourse and took a swing at him — “because I took away the free space where he used to come and eat his sandwich.

After hearing how unpopular it was among supporters, I expected a dreary scene of a few people sitting at otherwise empty tables. Instead, the area was filled to capacity with some 800 fans. They were eating and drinking while a game played on several large screens. They certainly appeared to be enjoying themselves. According to Heck, the club would make 80,000 British pounds, or about $100,000, that afternoon. “We fill it up every game, so multiply that by 23,” he says.

Some of that money would doubtless end up being spent on making Aston Villa better: on players; or on importing more of the plyometric machines like the ones that Edens’s Bucks use in Milwaukee into Villa’s training facility; or on the scouting budget, perhaps. Lower Grounds would help defray the cost of trying to compete against some of the wealthiest owners and entities in the world. It would also, in some incremental way, make the business more valuable.

Those were ancillary benefits, but Edens insisted to me that they weren’t quite the point. He was convinced that the all-you-can-eat venue would improve the experience of attending a match, just as he felt confident that relieving the burden of the skiers trying to haul their kids’ stuff across the parking lot would be welcomed by club members at his Jackson Hole hotel. “Our fans are like, ‘We like tradition,’” Edens said. “And I tell them: ‘No, you don’t. You think you do, but you don’t.’ I mean, who doesn’t like a big-screen TV with plenty of food and beer?” Then he spread his arms wide and answered his own question: “Nobody.”

Is it really that popular? I’d expect to see a bit more evidence on socmed if so.
Title: Re: Chris Heck - President of Business Operations
Post by: adrenachrome on May 09, 2024, 02:33:10 AM
What we don't like is becoming increasingly irrelevant.  Our fan demographic has changed dramatically in the last give years and a lot of them want the Lower Grounds-type 'experience'.

This is undoubtedly true.
It's been a long time coming, but now it is here. The time for opposing these initiatives has passed.
Title: Re: Chris Heck - President of Business Operations
Post by: aldridgeboy on May 09, 2024, 10:10:45 AM
Just saw this from the Man U owner
https://www.instagram.com/reel/C4sg-QeMK1M/?igsh=bnN6NTEyMWhsbGxk
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on May 09, 2024, 10:20:27 AM
Just saw this from the Man U owner
https://www.instagram.com/reel/C4sg-QeMK1M/?igsh=bnN6NTEyMWhsbGxk

And there it is. 
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 09, 2024, 10:20:39 AM
Quote
“Our fans are like, ‘We like tradition,’” Edens said. “And I tell them: ‘No, you don’t. You think you do, but you don’t."

What an arrogant c**t.
This bloke doesn’t get it and won’t ever get it.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on May 09, 2024, 10:23:09 AM
Just saw this from the Man U owner
https://www.instagram.com/reel/C4sg-QeMK1M/?igsh=bnN6NTEyMWhsbGxk

“£2 on a burger at half time.”

What world do these arseholes live in?
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on May 09, 2024, 10:31:41 AM
Quote
“Our fans are like, ‘We like tradition,’” Edens said. “And I tell them: ‘No, you don’t. You think you do, but you don’t."

What an arrogant c**t.
This bloke doesn’t get it and won’t ever get it.

I'm not disagreeing with the sentiment, but does everyone realise it was Wes Edens saying this and not Heck?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on May 09, 2024, 10:33:17 AM
Just saw this from the Man U owner
https://www.instagram.com/reel/C4sg-QeMK1M/?igsh=bnN6NTEyMWhsbGxk


Nothing much of note there.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on May 09, 2024, 10:38:23 AM
Quote
“Our fans are like, ‘We like tradition,’” .Edens said “And I tell them: ‘No, you don’t. You think you do, but you don’t."

What an arrogant c**t.
This bloke doesn’t get it and won’t ever get it.

I'm not disagreeing with the sentiment, but does everyone realise it was Wes Edens saying this and not Heck?
Well, there is a devious and cunningly-disguised clue in 'Edens said' but who knows if people know what that means. ;-)
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 10:39:31 AM
It's all continuing to point to a Villa Park rebuild. They're confident that if they knocked it down tomorrow and built something modern that gives a better experience we will all be happy with it afterwards.

There's no way these people are sacrificing revenue growth by improving the 'customer' experience in order to appease our sense of history. Especially when the physical manifestation of that 150 years of history was built in the 1990s.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on May 09, 2024, 10:46:11 AM
After the final whistle at Brighton last week we went down to the bar under the stand and had a few pints and watched the Spurs Liverpool game which was being shown on a few screens. It didn’t cost us anything ( other than the usual rip off beer prices) , there was no street food or school dinner benches to sit at, no unnecessary frills, just somewhere to get a few pints down instead of queuing up for the train back into Brighton. It’s really not difficult, it just takes a club to approach it from a human perspective instead of seeing dollar signs in front of everything.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 09, 2024, 11:04:33 AM
It's all continuing to point to a Villa Park rebuild. They're confident that if they knocked it down tomorrow and built something modern that gives a better experience we will all be happy with it afterwards.

There's no way these people are sacrificing revenue growth by improving the 'customer' experience in order to appease our sense of history. Especially when the physical manifestation of that 150 years of history was built in the 1990s.

I have this image of Heck getting a kick out of how much intrigue his statement has caused!

I literally have no clue what the future for Villa Park is.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on May 09, 2024, 11:37:17 AM
Quote
“Our fans are like, ‘We like tradition,’” .Edens said “And I tell them: ‘No, you don’t. You think you do, but you don’t."

What an arrogant c**t.
This bloke doesn’t get it and won’t ever get it.

I'm not disagreeing with the sentiment, but does everyone realise it was Wes Edens saying this and not Heck?
Well, there is a devious and cunningly-disguised clue in 'Edens said' but who knows if people know what that means. ;-)

I  still suspect Chicago Lion might have been referring to Heck - maybe I'm just wrong.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on May 09, 2024, 11:43:16 AM
Oh CL! Well, yes, anything is possible there. ;-)
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 09, 2024, 11:45:51 AM
Who would have thought that giving seated service where you can actually purchase beer & food would be a desired commodity when the only only other alternative is to stand around a cold concourse waiting for 20 mins for a pie & beer that you have no time to eat & drink.

But that wasn't the issue with The Lower Grounds for most people kicking off about it. The issue is The Holte Suite was a service that was sold as part of your season ticket & this was being taken away mid season with no consultation, very little comminication & absolutely no respect.

IF, some communication was given in a timely manner, I very much doubt that most people would care too much about it.

Certainly not the bloke who "swung for me because he lost his place to eat his sandwiches."

What an incredibly disingenuous way of explaining why some people were irritated by the situation.

And then to be told that our opinions on "tradition" don't matter because we can get an extra £100k per match in a situation that actually has fuck all to do with tradition & everything to do with respecting your core fanbase.

And all it would have taken to ease ourselves into this change would have been a bit of communication, a bit of patience & a bit of respect.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on May 09, 2024, 12:10:42 PM
I know all the arguments etc - but I think people want the Hertigage of the club maintained.  Having a stadium that is "more traditional" and famous for being "more traditional". I get it basically Triggers broom etc - but it still has a feeling of evolution to it, and it doesn't feel corporate, which gives it some integrity.   

But what I think they need to be careful about is the idea of this Great Old Historic club is and should be part of our Identity and "Brand".  If you don't make changes sensitivity we risk losing that which from a Marketing Perspective is part of what sets us apart. 

If I was head of marketing, I would be thinking about how we can modernize sensitively. 
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 12:16:33 PM
The problem is that the tradition and heritage aspect appeals to us lot who are going to be Villa fans forevermore because it's ingrained in us.

Build a stadium like Spurs and the young generations will lap it up and love it, because they see things like that and then look at Villa and think we're old fashioned and crap.

Everton are a great case in point. The bloody Z Cars and 'Everton!' song they play at the start of every match... the old boys who've been going since ration books love it, yeah, but any kid going must think it's embarrassing crap.

In short, modern, big, and new will get more people through the door and more success on the pitch than trying to present the club as traditional.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 09, 2024, 12:18:06 PM
Speaking of Everton, have they learned how many points will be deducted for that fucking squeek they do in the middle of that song yet?
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on May 09, 2024, 12:25:08 PM
Who would have thought that giving seated service where you can actually purchase beer & food would be a desired commodity when the only only other alternative is to stand around a cold concourse waiting for 20 mins for a pie & beer that you have no time to eat & drink.

But that wasn't the issue with The Lower Grounds for most people kicking off about it. The issue is The Holte Suite was a service that was sold as part of your season ticket & this was being taken away mid season with no consultation, very little comminication & absolutely no respect.

IF, some communication was given in a timely manner, I very much doubt that most people would care too much about it.

Certainly not the bloke who "swung for me because he lost his place to eat his sandwiches."

What an incredibly disingenuous way of explaining why some people were irritated by the situation.

And then to be told that our opinions on "tradition" don't matter because we can get an extra £100k per match in a situation that actually has fuck all to do with tradition & everything to do with respecting your core fanbase.

And all it would have taken to ease ourselves into this change would have been a bit of communication, a bit of patience & a bit of respect.

Exactly.  Looking at that piece, if I was being kind I'd call it revisionist - unkind and I would say someone is telling a few porky pies.  The Holte Suite was not 'derelict' as I believe it was called, and had far more business than the current incarnation is attracting.  We would go in there before probably 5 or 6 games a season to eat and get a few drinks - as a family I'd say conservatively spending £60-70 each time. 

At the higher capacity it used to have, if there was an average spend of even £15 per head you have to knock that off the figures being quoted, then suddenly the 'Lower Grounds' isn't half as profitable as being made out. That's before you get to the loss of goodwill from taking away a benefit that we all had as season ticket holders without any consultation.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 09, 2024, 12:26:44 PM
Just saw this from the Man U owner
https://www.instagram.com/reel/C4sg-QeMK1M/?igsh=bnN6NTEyMWhsbGxk
This is all pretty reasonable - give people somewhere to have a pint after a game and some will use it.

As for the Lower Grounds, it's news to me that it's selling out every week, I thought they were struggling to give it away?

I still don't have a problem with the concept though or them using that space, just the way they went about it was shit and on the back of taking the Holte Upper concourse felt a step too far.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on May 09, 2024, 12:27:26 PM
I am not 100% sure that the "young kids" do like Spurs type stadiums - don't get me wrong some do - but I think they are more decerning then given credit through.  I think young people are looking for things with a sense of integrity.

It's why only the dickhead young ones support Man City, it's why kids are buying LP Players and Vinyl, it's why Craft Ale is a big business. 

So I think it is a niche we should target - as everyone else goes after being the shiniest and best, we could go for those who are looking for things more meaningful. 

A shinny new stadium is trumped by the next shinny new stadium - but ultimately they will all look dated in 20 years. 

There is plenty we can do, like Villa Live to complement what we have - and upgrade what we have so you can buy a drink - but I don't think we need revolution just well targetted evolution building on what makes us special currently.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 12:28:02 PM
The Terrace View pisses me off more, because it took away a lot of space and it's now even more congested for the average fan.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 09, 2024, 12:39:26 PM
There is a massive uptapped market, left by the dozens of pubs that used to cater for pre and post match drinks, in the proximity of the ground.

Now, while habits have changed, I'm sure there are few thousand fans who would quite happily spend a couple of hours having a beer, watching the next match on TV, in an environment that is pub-like. This alone would help the traffic problems.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on May 09, 2024, 12:46:49 PM
Until they get on the road after a couple of hours of drinking in said pubs......
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 09, 2024, 12:48:26 PM
There is a massive uptapped market, left by the dozens of pubs that used to cater for pre and post match drinks, in the proximity of the ground.

Now, while habits have changed, I'm sure there are few thousand fans who would quite happily spend a couple of hours having a beer, watching the next match on TV, in an environment that is pub-like. This alone would help the traffic problems.

You get the feeling they're reluctant to address it as it would eat into their other higher priced offerings. I suppose they'll say the Villa Live thing will but that will be pricey no doubt.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 09, 2024, 02:04:43 PM
Underwhelming interview with Heck on the site today.

We can expect more premium seating, a tidy up and a few coats of paint.

Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on May 09, 2024, 02:07:04 PM
https://www.avfc.co.uk/news/2024/may/09/chris-heck-update/ (https://www.avfc.co.uk/news/2024/may/09/chris-heck-update/)

I'm sure there's some who won't be happy with whatever he says, but I think this clears up a few concerns.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 02:07:13 PM
Interviewed by Gabby? Bet he had him on the ropes.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 09, 2024, 02:11:28 PM
https://www.avfc.co.uk/news/2024/may/09/chris-heck-update/ (https://www.avfc.co.uk/news/2024/may/09/chris-heck-update/)

I'm sure there's some who won't be happy with whatever he says, but I think this clears up a few concerns.

In that interview there is not a hint of a single new General  Admission seat at Villa Park in the next several seasons let alone plans for any new stand.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 02:14:19 PM
Has he just said season ticket increase is 5%? From about 6:20.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 09, 2024, 02:18:33 PM
Heck in that mentions a 5% increase in season ticket prices.

In terms of short term plans for the ground - more premium seats, LED lights, and some premium offering in the North Stand car park. Take that, FFP!
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on May 09, 2024, 02:24:47 PM
Like the Adidas top Heck is wearing, yes he mentions 5% increase in GA
Title: Re: Chris Heck - President of Business Operations
Post by: frank black on May 09, 2024, 02:25:18 PM
He did say general admission up 5%, (reasonable) However I’ll hold my breath a little longer, as we don’t know the impact of additional premium options (which he never fails to mention)
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 02:25:25 PM
This is what's doping my head in. There's some good info in there, both the 5% figure and that they are leaving the Holte End alone etc.

Why haven't they made bigger deals of this? Instead of burying it in a video most people aren't going to watch.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 02:25:57 PM
He did say general admission up 5%, (reasonable) However I’ll hold my breath a little longer, as we don’t know the impact of additional premium options (which he never fails to mention)

He said renewals, so I suspect new season tickets may be higher.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on May 09, 2024, 02:26:27 PM
He did say general admission up 5%, (reasonable) However I’ll hold my breath a little longer, as we don’t know the impact of additional premium options (which he never fails to mention)

Yes, the unanswered question for some of us is whether our seats will continue to be classed as general admission or whether we will a) be kicked out completely so someone else can buy them each game as part of a corporate package, b) get to keep our seat if we also pay a lot more for bundled-in access to a lounge with food and drink, or c) get to keep our seat if we pay a bit more for a padded seat and tie.

Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 02:28:07 PM
If they made it easier to get served, we could eat more pies and pad our arses with more fat, saving the need to pad the seat.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on May 09, 2024, 02:31:03 PM
I do get the feeling that whatever this guy says or does folk on here and afar will find fault.

I am as traditionalist as the next guy but unfortunately the world has changed, especially in media and entertainment. I have used this before but i try to watch a lot of live music and everytime you try to buy a ticket nowadays it is accompanied by the option to "upgrade" to the premium pack , meals, meet the band, etc etc.

If you are a massive fan of a certain band it is sometimes the only way to secure tickets.

I know a woman who paid £600 to see Pink at VP, A guy who paid £400 to see Springsteen and we and my missus paid £300 to see Pulp in Sheffield a while back.

Even cinema tickets are offering "premium packages"

I know guys from the old days that when all seaters came in got priced out of VP and never came back yet we are not short of people paying todays prices.

Its inevitible i suppose
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on May 09, 2024, 02:37:05 PM
Interviewed by Gabby? Bet he had him on the ropes.


Proper paxman stuff
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 09, 2024, 02:40:21 PM
How does Gabby continue to get work from Villa - he is up there in the Steve Hodge territory for being a twat.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 02:45:51 PM
To be fair, it would be nice if they could get more ex-players doing things on Villa TV. Gabby is always in the media, but there are well-spoken and knowledgeable ex-players that we would be excited to hear from in the official videos.

Especially some of the older ex-players who never had the income of the more recent ones.

I do think there is a lot of room to improve Villa TV if they wanted. At the minute it's like any other PR thing, but if you look at the number of podcasts people listen to for clubs, there's a market for more discussion and analysis stuff they could do. It's also an opportunity to more foreign language stuff if they really want to broaden our global appeal.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on May 09, 2024, 02:46:02 PM
I would imagine some on here would be hoping that they would attach a lie detector to Mr. Heck whilst he was being interviewed!.

Heck is here to raise revenues for the club as per the remit he has been given by the 2 owners.

I thought he came across well in the interview, and it is good news about the club staying at Villa Park.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 09, 2024, 02:47:38 PM
I do get the feeling that whatever this guy says or does folk on here and afar will find fault.

I am as traditionalist as the next guy but unfortunately the world has changed, especially in media and entertainment. I have used this before but i try to watch a lot of live music and everytime you try to buy a ticket nowadays it is accompanied by the option to "upgrade" to the premium pack , meals, meet the band, etc etc.

If you are a massive fan of a certain band it is sometimes the only way to secure tickets.

I know a woman who paid £600 to see Pink at VP, A guy who paid £400 to see Springsteen and we and my missus paid £300 to see Pulp in Sheffield a while back.

Even cinema tickets are offering "premium packages"

I know guys from the old days that when all seaters came in got priced out of VP and never came back yet we are not short of people paying todays prices.

Its inevitible i suppose

I 100% agree with the need for us to make more money. I 100% agree we are playing catch up and must bridge that gap. I agree we need more types of offering at the stadium

Now, I don't agree with his plan for doing these things. Surely the new stand was the best plan for doing these things but that looks dead and buried so instead he is going to tweak bits and bobs and cram it all into an already creaking structure.  That's my problem with him.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on May 09, 2024, 02:51:07 PM
To be honest words are wind as they say in Game of Thrones, but an ok interview. When me and the kids season tickets rocket up he can feck right off though
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 09, 2024, 02:52:31 PM
Now, I don't agree with his plan for doing these things. Surely the new stand was the best plan for doing these things but that looks dead and buried so instead he is going to tweak bits and bobs and cram it all into an already creaking structure.  That's my problem with him.

Same here. It's all a short term sticking plaster approach, that's only going to have a small affect on revenue. He talks about the next couple of years and the new shop and the extra premium seating. I can't see how that's going to materially affect our ability to compete at the top table in the medium term. What's the big plan? LED lights, I mean who on earth gives a chuff about that?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 02:54:11 PM
He said not leaving Villa Park. He said nothing at all about knocking it down and rebuilding it in future!

In business, no decision is final while there is still time to change it.
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on May 09, 2024, 02:55:01 PM
Lots of tidbits in that rather forced interview. I'm happy we're staying at VP (during Heck's lifetime), though intrigued by what wasn't said, ie rebuilding and increasing capacity beyond the Holte.

I swear Heck looks like Alex McLeish's chubby brother in that video.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 02:56:21 PM
Lots of tidbits in that rather forced interview. I'm happy we're staying at VP (during Heck's lifetime), though intrigued by what wasn't said, ie rebuilding and increasing capacity beyond the Holte.

I swear Heck looks like Alex McLeish's chubby brother in that video.

Big Eck and Big Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on May 09, 2024, 02:57:26 PM
Big Eck and Big Heck.

[applause]
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 09, 2024, 03:08:56 PM
Now, I don't agree with his plan for doing these things. Surely the new stand was the best plan for doing these things but that looks dead and buried so instead he is going to tweak bits and bobs and cram it all into an already creaking structure.  That's my problem with him.

Same here. It's all a short term sticking plaster approach, that's only going to have a small affect on revenue. He talks about the next couple of years and the new shop and the extra premium seating. I can't see how that's going to materially affect our ability to compete at the top table in the medium term. What's the big plan? LED lights, I mean who on earth gives a chuff about that?

Absolutely mate. Or put it another way, 2026 will mark 20 years since Ellis sold up and because of the decision to cancel/pause the new stand, the stadium will look the exact same as it did the day Ellis sold to Lerner.

Three changes of ownership and no material improvement beyond more premium, a new shop, etc. I mean how much of our merch is sold online anyway? Will a bigger shop make a difference?
Title: Re: Chris Heck - President of Business Operations
Post by: algy on May 09, 2024, 03:13:34 PM
Seems like a perfectly reasonable interview to me, not sure there's much to get anyone's back up about.

There's a lot of complaints for the sake of it.

Complain that transport isn't good enough, but then complain that we're not trying to add 10,000 people on top of it trying to get away without having done anything to ameliorate the situation.

Saying Heck doesn't get the club, then complaining because he wants to stay at Villa Park and leave the Holte End as is bar basically turning it back in to a terrace again.

Complaining that the club was run like a corner shop, then also complaining because the club want to operate in exactly the same way that a proper business would.

I mean, the whole thing makes no sense.  Finding fault for the sake of it.

--

Anyway, glad it looks like we're staying at Villa Park for the foreseeable, and installing rail seating in the Holte is a sensible move IMO.  Expecting there to be more sponsorship "opportunities", putting corporate logos in stands and whatnot.  The LED lights ... be interesting to see what the plan is there. Makes sense though, it's part of taking it from a football stadium in to a proper general purpose entertainment venue.

Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on May 09, 2024, 03:25:11 PM
Lots of tidbits in that rather forced interview. I'm happy we're staying at VP (during Heck's lifetime), though intrigued by what wasn't said, ie rebuilding and increasing capacity beyond the Holte.

I'm a titbits man myself.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 09, 2024, 03:25:23 PM


(https://i.imgflip.com/8cvrut.jpg)


(https://imgflip.com/i/8cvrut)


YES! Staying put, baby. All the thousands of words written about moving, people being persuaded it's the right thing, all for nowt. Villa Park 4eva!
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 09, 2024, 03:25:36 PM
Algy, I think all villa fans are on board with the need to 'modernise'. We have been crying out for it. We need more revenue. We need to be more of a venue. We need to get fans there earlier and get them to stay later. Instead of all rushing away at the final whistle, there should be places to eat, drink and maybe watch another game on tv so that the infrastructure can cope

Purslow's plans for Villa Live and the new stand factored all of that in. These plans, to the best of our knowledge, have been scrapped yet we still want to do these things? We are now apparently going to do it by cramming more into the existing structure.

If he addresses that issue here my main concerns would evaporate. But he hasn't and it just doesn't seem right, especially at this stage in the club's evolution.
Title: Re: Chris Heck - President of Business Operations
Post by: caster troy on May 09, 2024, 03:25:43 PM
So no material increase in capacity for the next 3-4 years at least?
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 09, 2024, 03:26:18 PM
So no material increase in capacity for the next 3-4 years at least?

Yes, that's the main take away but more premium seats!
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on May 09, 2024, 03:30:37 PM
How do we know that was the real Chris Heck 👀
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 09, 2024, 03:53:58 PM
That's a good interview, he comes accross well.

Looks like there's no short-term plans for expansion (surprise surprise) but I guess if the new premium seats sell well they may reconsider.  This side of things seems very short-sighted to me, they could have done so much with the new North.

5% increase and acknowledging the misstep re the Holte is very good news.

It seems the premium seating will be a new lounge in the Witton, possibly with some specific padded seats, and probably an expansion to the 1874 padded section in the Trinity?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 03:55:41 PM
I took the LED thing to mean more LED advertising boards, as in between the stand tiers.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on May 09, 2024, 04:03:32 PM

It seems the premium seating will be a new lounge in the Witton, possibly with some specific padded seats, and probably an expansion to the 1874 padded section in the Trinity?

Is this a guess or have you heard anything?
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 09, 2024, 04:07:28 PM

It seems the premium seating will be a new lounge in the Witton, possibly with some specific padded seats, and probably an expansion to the 1874 padded section in the Trinity?

Is this a guess or have you heard anything?
I'm sure somebody posted about them working on an unused lounge in the DE recently.  The seating thing is entirely a guess.  But I would imagine one thing they will have learn't with Terrace View is premium seats don't sell well if you accompany them with shit seats.  That said, there aren't really many shit seats in the DE, so maybe it won't be an issue.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on May 09, 2024, 04:08:08 PM
If we had a large stadium close by that we could ground share then i would vote to move there whilst we did a "spurs - i dont mean bottle it  ;)" and moved out whilst the ground was completely revamped with sections being removed etc that could not be done in a close season.

Even somewhere like the Ricoh only holds around 30K so where would all the 12K other current fans go in the period of our greatest success (assuming we achieve Champs league)

Its a pity our neighbours don't build a large stad................oh
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 09, 2024, 04:11:14 PM
If only we had a plan to build a huge fucking stand that would increase our competitiveness in the very short term, maybe even 2 years.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on May 09, 2024, 04:12:41 PM
If only we had a plan to build a huge fucking stand that would increase our competitiveness in the very short term, maybe even 2 years.

But it wasnt really was it?
And to do it when we are at our most marketable was crazy
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 09, 2024, 04:15:13 PM
If we had a large stadium close by that we could ground share then i would vote to move there whilst we did a "spurs - i dont mean bottle it  ;)" and moved out whilst the ground was completely revamped with sections being removed etc that could not be done in a close season.

Even somewhere like the Ricoh only holds around 30K so where would all the 12K other current fans go in the period of our greatest success (assuming we achieve Champs league)

Its a pity our neighbours don't build a large stad................oh

We'll just have to wait until they build the Girodome and lodge there till we're done.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 09, 2024, 04:15:23 PM
If only we had a plan to build a huge fucking stand that would increase our competitiveness in the very short term, maybe even 2 years.

But it wasnt really was it?
And to do it when we are at our most marketable was crazy
What do you mean?  We had planning permission and the redev was scheduled.  It would have been completed by the Euros.  It would have been big enough to massively increase our premium lounge space.
Title: Re: Chris Heck - President of Business Operations
Post by: claret+blue ed on May 09, 2024, 04:18:53 PM
I thought he come across quite well then, better than some of the previous interviews that he has done, maybe he has been listening

The 5% increase in ST's is way off the 20% figures that were being banded about as well
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on May 09, 2024, 04:29:26 PM
 He says premyerr, everyone knows it's prem-ya.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 09, 2024, 04:33:13 PM
If only we had a plan to build a huge fucking stand that would increase our competitiveness in the very short term, maybe even 2 years.

But it wasnt really was it?
And to do it when we are at our most marketable was crazy
What do you mean?  We had planning permission and the redev was scheduled.  It would have been completed by the Euros.  It would have been big enough to massively increase our premium lounge space.

Under the plan he scrapped we would have had a state of the art modern new stand ready for mid 2026!

If there isn't a case to redevelop now there never will be. If anything the way heck is going about if people who can't get seats might just give up on trying.

I really don't like this- should have pressed on with the development.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 09, 2024, 04:36:30 PM
Thats superb news that we are staying at Villa Park. As is the 5% season ticket increase.

I still do not understand the need to stop increasing the stadium capacity when we need FFP revenue more than ever, just to cram in a few extra "prawn sandwich" seats dotted around the stadium.

No news about the crest either, which was supposed to be publicly released in Feb...
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on May 09, 2024, 04:38:27 PM
Good interview. 5% on tickets. Holte End left alone. Stay at Villa Park. More revenue from sponsorship and advertising. Better entertainment. Better travel. More options.

Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on May 09, 2024, 04:39:05 PM
If only we had a plan to build a huge fucking stand that would increase our competitiveness in the very short term, maybe even 2 years.

But it wasnt really was it?
And to do it when we are at our most marketable was crazy
What do you mean?  We had planning permission and the redev was scheduled.  It would have been completed by the Euros.  It would have been big enough to massively increase our premium lounge space.

Under the plan he scrapped we would have had a state of the art modern new stand ready for mid 2026!

If there isn't a case to redevelop now there never will be. If anything the way heck is going about if people who can't get seats might just give up on trying.

I really don't like this- should have pressed on with the development.

The problem was most likely that redeveloping a quarter of the ground wasn’t worth it in isolation.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeS on May 09, 2024, 04:51:36 PM
I’m not sure this ownership group has done anything to be criticized about yet. And I include Heck in that. The interview was very good. We can all stop scouring google maps now for derelict spaces to pop a new stadium. For some reason, watching the video has given me a new confidence for tonight. Come on the Villa!
Title: Re: Chris Heck - President of Business Operations
Post by: Dazvillain on May 09, 2024, 04:53:13 PM
Thats superb news that we are staying at Villa Park. As is the 5% season ticket increase.

I still do not understand the need to stop increasing the stadium capacity when we need FFP revenue more than ever, just to cram in a few extra "prawn sandwich" seats dotted around the stadium.

No news about the crest either, which was supposed to be publicly released in Feb...

Although Gabby asked about ST prices, the answer was referred to as 5% to general admission….. I take that as match day tickets or basic ST seats in upper North . As for many new premium seating area and lots of new seats in Holte as well as rails , I think you’ll find that ST holders will pay premium prices for premium seats …… that is how they will increase this revenue stream without adding lots of seats
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on May 09, 2024, 04:56:28 PM
Thats superb news that we are staying at Villa Park. As is the 5% season ticket increase.

I still do not understand the need to stop increasing the stadium capacity when we need FFP revenue more than ever, just to cram in a few extra "prawn sandwich" seats dotted around the stadium.

No news about the crest either, which was supposed to be publicly released in Feb...


I think there are a couple of obstacles to enlarging the ground. Firstly, while it’s happening attendances and therefore revenue is reduced. Secondly, the transport infrastructure is creaking at our current capacity, add any more without accompanying improvements to that and it will be gridlock.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 09, 2024, 05:00:10 PM
He says premyerr, everyone knows it's prem-ya.

Doug's pronunciation used to be a bit Hyacinth-Bucket, didn't it?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeS on May 09, 2024, 05:00:52 PM
Thats superb news that we are staying at Villa Park. As is the 5% season ticket increase.

I still do not understand the need to stop increasing the stadium capacity when we need FFP revenue more than ever, just to cram in a few extra "prawn sandwich" seats dotted around the stadium.

No news about the crest either, which was supposed to be publicly released in Feb...


I think there are a couple of obstacles to enlarging the ground. Firstly, while it’s happening attendances and therefore revenue is reduced. Secondly, the transport infrastructure is creaking at our current capacity, add any more without accompanying improvements to that and it will be gridlock.

Some of that is eased if people come early and/or stay later. That seems to be the plan.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 09, 2024, 05:09:02 PM
Thats superb news that we are staying at Villa Park. As is the 5% season ticket increase.

I still do not understand the need to stop increasing the stadium capacity when we need FFP revenue more than ever, just to cram in a few extra "prawn sandwich" seats dotted around the stadium.

No news about the crest either, which was supposed to be publicly released in Feb...


I think there are a couple of obstacles to enlarging the ground. Firstly, while it’s happening attendances and therefore revenue is reduced. Secondly, the transport infrastructure is creaking at our current capacity, add any more without accompanying improvements to that and it will be gridlock.
We shouldn't be putting off a development because the transport infrastructure may not be up to it in 2026.  They're already trying shuttle buses and hoping to extend people's visits to spread the load.  If the train stations aren't improved people will still find a way.

As for revenue, I'm sure Risso has said in the past that you can allow for lost revenue due to redev works in FFP, so really it should be a non point?
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 09, 2024, 05:21:05 PM
Thats superb news that we are staying at Villa Park. As is the 5% season ticket increase.

I still do not understand the need to stop increasing the stadium capacity when we need FFP revenue more than ever, just to cram in a few extra "prawn sandwich" seats dotted around the stadium.

No news about the crest either, which was supposed to be publicly released in Feb...


I think there are a couple of obstacles to enlarging the ground. Firstly, while it’s happening attendances and therefore revenue is reduced. Secondly, the transport infrastructure is creaking at our current capacity, add any more without accompanying improvements to that and it will be gridlock.

Liverpools wasn't... I don't know how because Im not a structural engineer or an architect, but it's possible to build a stand without it affecting attendances.

Im not saying its going to be easy, especially if we have to shut down parts of the stadium, but if they are expecting Villa to dine at the top table from now on, when is it that we can improve the stadium?

We need to do it to help with whatever the fuck FFP is now called, but if we cant do it when we are successful, do we wait until we aren't to build the stadium? When its not actually needed...

As for transport, it seems they are trying to improve that with shuttles, pushing politicians to improve the trains & having fans arrive earlier & leave later to help ease the rushes.

Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on May 09, 2024, 05:23:39 PM
Thats superb news that we are staying at Villa Park. As is the 5% season ticket increase.

I still do not understand the need to stop increasing the stadium capacity when we need FFP revenue more than ever, just to cram in a few extra "prawn sandwich" seats dotted around the stadium.

No news about the crest either, which was supposed to be publicly released in Feb...


I think there are a couple of obstacles to enlarging the ground. Firstly, while it’s happening attendances and therefore revenue is reduced. Secondly, the transport infrastructure is creaking at our current capacity, add any more without accompanying improvements to that and it will be gridlock.
We shouldn't be putting off a development because the transport infrastructure may not be up to it in 2026.  They're already trying shuttle buses and hoping to extend people's visits to spread the load.  If the train stations aren't improved people will still find a way.

As for revenue, I'm sure Risso has said in the past that you can allow for lost revenue due to redev works in FFP, so really it should be a non point?

“They’ll find a way” strikes me as a bit of wishful thinking. It would be negligent of the club to ignore their responsibilities to fans, local residents and the relevant authorities to just plough ahead without having an accompanying plan to mitigate the impact. Getting people to stagger departure and arrival times is a start but even if the shuttle buses and trains are improved there will still be an increase in the number of cars needing to park somewhere and as things stand I don’t see how the local area will cope.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 09, 2024, 05:23:58 PM
Apologies Chris, reading that back it seems Im being a bit aggressive towards you.

Im genuinely not mate.

I need to work on my communication skills, lol...
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on May 09, 2024, 05:25:14 PM
Thats superb news that we are staying at Villa Park. As is the 5% season ticket increase.

I still do not understand the need to stop increasing the stadium capacity when we need FFP revenue more than ever, just to cram in a few extra "prawn sandwich" seats dotted around the stadium.

No news about the crest either, which was supposed to be publicly released in Feb...


I think there are a couple of obstacles to enlarging the ground. Firstly, while it’s happening attendances and therefore revenue is reduced. Secondly, the transport infrastructure is creaking at our current capacity, add any more without accompanying improvements to that and it will be gridlock.

Liverpools wasn't... I don't know how because Im not a structural engineer or an architect, but it's possible to build a stand without it affecting attendances.

Im not saying its going to be easy, especially if we have to shut down parts of the stadium, but if they are expecting Villa to dine at the top table from now on, when is it that we can improve the stadium?

We need to do it to help with whatever the fuck FFP is now called, but if we cant do it when we are successful, do we wait until we aren't to build the stadium? When its not actually needed...

As for transport, it seems they are trying to improve that with shuttles, pushing politicians to improve the trains & having fans arrive earlier & leave later to help ease the rushes.



I seem to remember reading that the North Stand development is a different beast to the Liverpool redevelopment, as there is major structural work required to relocate services, etc before even thinking about building the new stand, thus putting the current one out of action entirely the second they break ground.   :(
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on May 09, 2024, 05:27:31 PM
Thats superb news that we are staying at Villa Park. As is the 5% season ticket increase.

I still do not understand the need to stop increasing the stadium capacity when we need FFP revenue more than ever, just to cram in a few extra "prawn sandwich" seats dotted around the stadium.

No news about the crest either, which was supposed to be publicly released in Feb...


I think there are a couple of obstacles to enlarging the ground. Firstly, while it’s happening attendances and therefore revenue is reduced. Secondly, the transport infrastructure is creaking at our current capacity, add any more without accompanying improvements to that and it will be gridlock.

Liverpools wasn't... I don't know how because Im not a structural engineer or an architect, but it's possible to build a stand without it affecting attendances.

Im not saying its going to be easy, especially if we have to shut down parts of the stadium, but if they are expecting Villa to dine at the top table from now on, when is it that we can improve the stadium?

We need to do it to help with whatever the fuck FFP is now called, but if we cant do it when we are successful, do we wait until we aren't to build the stadium? When its not actually needed...

As for transport, it seems they are trying to improve that with shuttles, pushing politicians to improve the trains & having fans arrive earlier & leave later to help ease the rushes.



I imagine that the Liverpool style change is far more complex compared to just knocking down and rebuilding and consequently requires a lot more in terms of planning. Perhaps that is why the new firm were brought in.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on May 09, 2024, 05:34:10 PM
Apologies Chris, reading that back it seems Im being a bit aggressive towards you.

Im genuinely not mate.

I need to work on my communication skills, lol...

Thanks for saying that but I try to, as far as possible, take things in good faith on this site so didn’t see anything to bother me.

I would love to see higher capacity but at the same time I know the issues we already have with transport etc and also I feel that we need to be good neighbours to local residents and businesses and not just plough on regardless.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 09, 2024, 05:35:04 PM
5% increases and staying at Villa Park. It seems a lot of people I Heard a lot of nonsense.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 09, 2024, 05:39:43 PM
Interestingly he says he has listened (twice) and won’t do anything else to the Holte.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 09, 2024, 05:45:00 PM
5% increases and staying at Villa Park. It seems a lot of people I Heard a lot of nonsense.

Walking us away from the biggest redevelopment since 2001 is still a major red flag for me that somethign else could well be happening.

I mean, it's so weird otherwise. He must know you don't just walk away from something so public as that was and no explanation.

I mean, a child can see that standing still in terms of the overall stadium is the worst of three options (1. redeveloping VP, 2. new stadium, 3. do as little as possible)
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 09, 2024, 05:54:38 PM
It also doesn't explain why they needed the investment from Atairos, and what's in it for them.
Title: Re: Chris Heck - President of Business Operations
Post by: usav on May 09, 2024, 06:05:06 PM
5% increases and staying at Villa Park. It seems a lot of people I Heard a lot of nonsense.

Walking us away from the biggest redevelopment since 2001 is still a major red flag for me that somethign else could well be happening.

I mean, it's so weird otherwise. He must know you don't just walk away from something so public as that was and no explanation.

I mean, a child can see that standing still in terms of the overall stadium is the worst of three options (1. redeveloping VP, 2. new stadium, 3. do as little as possible)

Major red flag is a ltitle OTT.   It seems to me they are going to try and maximise revenue streams with what they have and while making some minor changes.  Keep an eye on progress on the pitch and then reasses expansion plans.  It could also be that they have run the numbers and they don't think we are capable of filling a 50,000 seater stadium just yet.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on May 09, 2024, 06:13:15 PM
Well, I enjoyed listening to him.
He seems genuine. It seems the club has a plan.
It’s fashionable to moan about the ‘management’ or ‘leadership’, but for me I’m happy to enjoy the ride, have faith in our owners and see where they take us.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 09, 2024, 06:19:35 PM
5% increases and staying at Villa Park. It seems a lot of people I Heard a lot of nonsense.

Walking us away from the biggest redevelopment since 2001 is still a major red flag for me that somethign else could well be happening.

I mean, it's so weird otherwise. He must know you don't just walk away from something so public as that was and no explanation.

I mean, a child can see that standing still in terms of the overall stadium is the worst of three options (1. redeveloping VP, 2. new stadium, 3. do as little as possible)

Major red flag is a ltitle OTT.   It seems to me they are going to try and maximise revenue streams with what they have and while making some minor changes. Keep an eye on progress on the pitch and then reasses expansion plans.  It could also be that they have run the numbers and they don't think we are capable of filling a 50,000 seater stadium just yet.

When were our average crowds this high though? When have we had demand like we have had? If you don't have a season ticket it's actually quite a challenge to get a ticket. And the team is likely to go from strength to strength next season.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 09, 2024, 06:23:54 PM
The Devil takes many forms…
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 09, 2024, 06:40:36 PM
Don’t shoot the messenger, but my mate who works at Claret & Blue Mosaics Inc has just told me they’ve had a big order for letter Vs, Is, Ls, As, Ps, Rs and Ks from a Mr T Wagner.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on May 09, 2024, 07:35:14 PM
Thats superb news that we are staying at Villa Park. As is the 5% season ticket increase.

I still do not understand the need to stop increasing the stadium capacity when we need FFP revenue more than ever, just to cram in a few extra "prawn sandwich" seats dotted around the stadium.

No news about the crest either, which was supposed to be publicly released in Feb...


I think there are a couple of obstacles to enlarging the ground. Firstly, while it’s happening attendances and therefore revenue is reduced. Secondly, the transport infrastructure is creaking at our current capacity, add any more without accompanying improvements to that and it will be gridlock.

Liverpools wasn't... I don't know how because Im not a structural engineer or an architect, but it's possible to build a stand without it affecting attendances.

Im not saying its going to be easy, especially if we have to shut down parts of the stadium, but if they are expecting Villa to dine at the top table from now on, when is it that we can improve the stadium?

We need to do it to help with whatever the fuck FFP is now called, but if we cant do it when we are successful, do we wait until we aren't to build the stadium? When its not actually needed...

As for transport, it seems they are trying to improve that with shuttles, pushing politicians to improve the trains & having fans arrive earlier & leave later to help ease the rushes.



I imagine that the Liverpool style change is far more complex compared to just knocking down and rebuilding and consequently requires a lot more in terms of planning. Perhaps that is why the new firm were brought in.

Yeah, Liverpool just built a massive new tier on top of the old one, so they just built it while the old one was able to stay open. The North is a total rebuild.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 09, 2024, 07:46:29 PM
When he referred to wanting people to stay two hours after the game, I found myself thinking, they already do, in a queue for the woeful train service.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on May 09, 2024, 07:51:19 PM
After the final whistle at Brighton last week we went down to the bar under the stand and had a few pints and watched the Spurs Liverpool game which was being shown on a few screens. It didn’t cost us anything ( other than the usual rip off beer prices) , there was no street food or school dinner benches to sit at, no unnecessary frills, just somewhere to get a few pints down instead of queuing up for the train back into Brighton. It’s really not difficult, it just takes a club to approach it from a human perspective instead of seeing dollar signs in front of everything.

I didn’t think the bars were allowed to be open within the ground.  Did I imagine that?
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on May 09, 2024, 07:55:58 PM
When he referred to wanting people to stay two hours after the game, I found myself thinking, they already do, in a queue for the woeful train service.

Anything that helps staggers the times of fans leaving Aston will help with that though.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on May 09, 2024, 07:58:06 PM
After the final whistle at Brighton last week we went down to the bar under the stand and had a few pints and watched the Spurs Liverpool game which was being shown on a few screens. It didn’t cost us anything ( other than the usual rip off beer prices) , there was no street food or school dinner benches to sit at, no unnecessary frills, just somewhere to get a few pints down instead of queuing up for the train back into Brighton. It’s really not difficult, it just takes a club to approach it from a human perspective instead of seeing dollar signs in front of everything.

I didn’t think the bars were allowed to be open within the ground.  Did I imagine that?

Before it went “premium” you could do exactly that in the Holte Suite
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on May 09, 2024, 11:16:12 PM
Sounds like we are going to have Trevor Burton concerts in the North stand car park.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on May 09, 2024, 11:19:12 PM
Haven't Brighton always done that since moving, even going so far to have local beers of the area the away side are from for the away fans?
Title: Re: Chris Heck - President of Business Operations
Post by: Scott Nielsen on May 10, 2024, 04:03:50 AM
It also doesn't explain why they needed the investment from Atairos, and what's in it for them.

Atairos might just want to get in on the premier league action, along with so many other American PE firms.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 10, 2024, 05:50:11 AM
No planning permission has been submitted for any of this though?
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 10, 2024, 07:22:01 AM
Sounds like we are going to have Trevor Burton concerts in the North stand car park.

Fine by me.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on May 10, 2024, 08:00:00 AM
Wonder if purslow was still here if the stadium expansion will still be happening.  He seemed very for it and heck seems massively against in.

I think the 20k ST waiting list for me is probably untrue
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 10, 2024, 08:04:53 AM
Whether true or not that stand has to go sooner or later. It is too small and approaching 50 years, built at a time before all-seater stadia.

We have had average attendances well over 40k since we got back to the top tier and we are back dining in the top echelons of the league for the first time since the 90s.

If we want to compete at that level we need to grow off the pitch and the major stadium redevelopment is the obvious solution- what Heck has outlined is basically a tart up - if even that. So how do we compete long-term?

He came across better in his interview but, once again, the fundamental message has so many holes.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on May 10, 2024, 08:06:57 AM
Whether true or not that stand has to go sooner or later. It is too small and approaching 50 years, built at a time before all-seater stadia.

We have had average attendances well over 40k since we got back to the top tier and we are back dining in the top echelons of the league for the first time since the 90s.

If we want to compete at that level we need to grow off the pitch and the major stadium redevelopment is the obvious solution- what Heck has outlined is basically a tart up - if even that. So how do we compete long-term?

He came across better in his interview but, once again, the fundamental message has so many holes.

Agreed. Part of me does think that they want a full stadium for CL if we get there

I would imagine they have plans to ramp up prices for elite CL games and dont want to lose on the revenue
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 10, 2024, 08:10:51 AM
Whether true or not that stand has to go sooner or later. It is too small and approaching 50 years, built at a time before all-seater stadia.

We have had average attendances well over 40k since we got back to the top tier and we are back dining in the top echelons of the league for the first time since the 90s.

If we want to compete at that level we need to grow off the pitch and the major stadium redevelopment is the obvious solution- what Heck has outlined is basically a tart up - if even that. So how do we compete long-term?

He came across better in his interview but, once again, the fundamental message has so many holes.

Agreed. Part of me does think that they want a full stadium for CL if we get there

I would imagine they have plans to ramp up prices for elite CL games and dont want to lose on the revenue

I've seen us play in Europe during the rebuilding of the Witton, Holte and Trinity! What if we become champions league regulars? If that's their reason then no club would ever redevelop unless they were relegated which is so clearly nonsense.

Edit: more fundamentally, the redevelopment was a signal of a new era and most fans were excited for it to happen. As with the badge issue it just seems like Heck is a bit of a killjoy with this stuff.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 10, 2024, 08:32:30 AM
Whether true or not that stand has to go sooner or later. It is too small and approaching 50 years, built at a time before all-seater stadia.

We have had average attendances well over 40k since we got back to the top tier and we are back dining in the top echelons of the league for the first time since the 90s.

If we want to compete at that level we need to grow off the pitch and the major stadium redevelopment is the obvious solution- what Heck has outlined is basically a tart up - if even that. So how do we compete long-term?

He came across better in his interview but, once again, the fundamental message has so many holes.

Agreed. Part of me does think that they want a full stadium for CL if we get there

I would imagine they have plans to ramp up prices for elite CL games and dont want to lose on the revenue

What about future revenue?
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on May 10, 2024, 08:33:34 AM
Whether true or not that stand has to go sooner or later. It is too small and approaching 50 years, built at a time before all-seater stadia.

We have had average attendances well over 40k since we got back to the top tier and we are back dining in the top echelons of the league for the first time since the 90s.

If we want to compete at that level we need to grow off the pitch and the major stadium redevelopment is the obvious solution- what Heck has outlined is basically a tart up - if even that. So how do we compete long-term?

He came across better in his interview but, once again, the fundamental message has so many holes.

I know the interview was on the club's website and was with Gabby, so it was never going to be too taxing, but that is the question I would have liked him to be asked - if we are going to be staying at Villa Park, how are we going to generate the kind of revenue that enables us to compete at the elite levels on a regular basis?

To be fair to him, I thought he explained well that the football and business side of things are moving at two different speeds, with the former currently moving a lot faster than the latter, but would have liked a bit more detail on their strategy to build up the business side of things (though he did go into some detail with the kit sponsors etc.).  Suppose it was never really going to be that kind of interview though.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on May 10, 2024, 08:38:02 AM
As was pointed out last time this was discussed in depth, until they have to say something about the long term plans, they wont as there is little benefit to them in doing so.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 10, 2024, 08:46:15 AM
Thats superb news that we are staying at Villa Park. As is the 5% season ticket increase.

I still do not understand the need to stop increasing the stadium capacity when we need FFP revenue more than ever, just to cram in a few extra "prawn sandwich" seats dotted around the stadium.

No news about the crest either, which was supposed to be publicly released in Feb...


I think there are a couple of obstacles to enlarging the ground. Firstly, while it’s happening attendances and therefore revenue is reduced. Secondly, the transport infrastructure is creaking at our current capacity, add any more without accompanying improvements to that and it will be gridlock.
We shouldn't be putting off a development because the transport infrastructure may not be up to it in 2026.  They're already trying shuttle buses and hoping to extend people's visits to spread the load.  If the train stations aren't improved people will still find a way.

As for revenue, I'm sure Risso has said in the past that you can allow for lost revenue due to redev works in FFP, so really it should be a non point?

“They’ll find a way” strikes me as a bit of wishful thinking. It would be negligent of the club to ignore their responsibilities to fans, local residents and the relevant authorities to just plough ahead without having an accompanying plan to mitigate the impact. Getting people to stagger departure and arrival times is a start but even if the shuttle buses and trains are improved there will still be an increase in the number of cars needing to park somewhere and as things stand I don’t see how the local area will cope.

Every stadium development will bring some problems.  We're talking about 8k extra seats not doubling in size.  The plan included massively increasing corporate / GA+ so it stands to reason that if you're adding 8k extra and maybe 6k of that is new corporate / GA+ (albeit not necessarily all in the new stand) you already have a more naturally staggered attendance and departure times.  Add to that the additional facilities they will be providing in the warehouse and I assume elsewhere in the ground then there's a reasonable chance for most games peak arrivals and depatures won't change all that much.

Obviously travel is not great now but we're working on shuttle buses and hopefully the trains will catch up at some point.  I just don't think our progress should be held up waiting for a better train station that may never come.  We're doing our bit and either WMRE will follow up on their plans for upgrading Witton Station before the Euros or they won't, but that's out of our control.   
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on May 10, 2024, 02:25:10 PM
A bigger stadium is an absolute must and that North Stand has no place being in a stadium with the prestige of Villa Park in 2024. As others have stated we have got investors like Altairos so something big must be in the pipeline. A club announcement on future plans would be a massive boost for everyone.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on May 10, 2024, 02:27:23 PM
I don’t see anywhere that the North Stand being replaced has been scrapped altogether. Did I miss something? I’m sure the board, investors all look at it as a huge opportunity to elevate the club and add capacity. Just because it isn’t happened immediately doesn’t mean it is happening at all.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 10, 2024, 02:50:15 PM
I don’t see anywhere that the North Stand being replaced has been scrapped altogether. Did I miss something? I’m sure the board, investors all look at it as a huge opportunity to elevate the club and add capacity. Just because it isn’t happened immediately doesn’t mean it is happening at all.

Was due to start this June.

In December Heck was asked by Villa TV and said 'we aren't doing that anymore'.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on May 10, 2024, 02:58:16 PM
I don’t see anywhere that the North Stand being replaced has been scrapped altogether. Did I miss something? I’m sure the board, investors all look at it as a huge opportunity to elevate the club and add capacity. Just because it isn’t happened immediately doesn’t mean it is happening at all.

Was due to start this June.

In December Heck was asked by Villa TV and said 'we aren't doing that anymore'.

They paused on the original plans. We now have new investors so will likely have a longer term vision for the entire area. I doubt plans to improve upon the North has been scrapped for good.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on May 10, 2024, 03:12:12 PM
Sounds like we are going to have Trevor Burton concerts in the North stand car park.

Fine by me.

Seen him a few times, great musician.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on May 10, 2024, 03:12:32 PM
I don’t see anywhere that the North Stand being replaced has been scrapped altogether. Did I miss something? I’m sure the board, investors all look at it as a huge opportunity to elevate the club and add capacity. Just because it isn’t happened immediately doesn’t mean it is happening at all.

Was due to start this June.

In December Heck was asked by Villa TV and said 'we aren't doing that anymore'.

They paused on the original plans. We now have new investors so will likely have a longer term vision for the entire area. I doubt plans to improve upon the North has been scrapped for good.
I agree, TV. I'd suspect it's something closer to a pause. It really doesn't make sense to be playing in the middle of a building site for our 150th anniversary season.

Suspect we can get an awful lot done next season - e.g. Villa Live replacement, rail seating, etc - to get the infrastructure to cope with 50k crowds in place. Maybe a bit of the groundwork for the stand too.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 10, 2024, 03:19:07 PM
I think the North Stand is dead as a plan to do it by itself. It might be part of a wider "knock the whole lot down and start again" project sometime in the future, but I reckon that'd be next decade at the earliest. Clearly the plan as it stands is just to squeeze as much revenue as possible from the existing infrastructure.
Title: Re: Chris Heck - President of Business Operations
Post by: Archbishop Herbert Cockthrottle on May 10, 2024, 03:36:14 PM
Sounds like we are going to have Trevor Burton concerts in the North stand car park.

Fine by me.

Seen him a few times, great musician.
Get Steve Gibbons on as well and I might actually turn up for a game.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 10, 2024, 04:08:37 PM
I think the North Stand is dead as a plan to do it by itself. It might be part of a wider "knock the whole lot down and start again" project sometime in the future, but I reckon that'd be next decade at the earliest. Clearly the plan as it stands is just to squeeze as much revenue as possible from the existing infrastructure.
Yep.

You will recall the post about the reason the stand development was called off was because of their lack of confidence in demand for GA+ tickets.  It seems that that was right all along and the new investment was just a red herring.

This way they will force the sale of those premium seats as there won't be anything else available.
Title: Re: Chris Heck - President of Business Operations
Post by: The Man With A Stick on May 10, 2024, 04:16:29 PM
Selling GA+ tickets to those desperate to get in next season is all well and good but what's their plan for when the current bubble bursts, as we all know it will at some point as we've seen it a dozen times before.  There's no way Chelsea and ManUre will be basket cases for ever, so you'll have us, Arsenal, Man City, Liverpool, Spurs, ManUre, Chelsea and potentially Newcastle, West Ham, Brighton and anyone else who fancies getting their shit together all vying for European/CL places.

It all just seems a little short-termist to me.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 10, 2024, 04:23:05 PM
It's alarmingly short-termist and when placed alongside the handling of the club's branding over the past year, would make you conclude we have made a mistake on the business leadership side of it
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 10, 2024, 04:24:14 PM
I guess when that bubble bursts we won't need more than 40k seats.

I think cancelling it with no alternative plan is daft, but it is the owner's money, not mine.

I think maybe they feel a few thousand extra standard-priced seats just don't add that much income.  Where I think it's short-sighted is that if people can't get standard-priced seats due to demand, how do we hook the next generation of fans?
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 10, 2024, 04:42:03 PM
He's just posted this on Twitter. No idea of its significance beyond the Adidas logo.
https://twitter.com/chrisheck76/status/1788954469083791774
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 10, 2024, 04:46:02 PM
They haven't had actually announced the Adidas deal yet, have they?
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 10, 2024, 04:48:02 PM
He's just posted this on Twitter. No idea of its significance beyond the Adidas logo.
https://twitter.com/chrisheck76/status/1788954469083791774

He does like an out of context tweet doesn't he.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 10, 2024, 04:55:00 PM
They haven't had actually announced the Adidas deal yet, have they?
I think he just has!
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 10, 2024, 05:00:36 PM
It doesn't exactly leave much room for doubt.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on May 10, 2024, 05:18:05 PM
He's just posted this on Twitter. No idea of its significance beyond the Adidas logo.
https://twitter.com/chrisheck76/status/1788954469083791774

No star. I like this Heck bloke.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 10, 2024, 05:47:58 PM
He's just posted this on Twitter. No idea of its significance beyond the Adidas logo.
https://twitter.com/chrisheck76/status/1788954469083791774

No star. I like this Heck bloke.
It’s the new badge.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 10, 2024, 05:56:49 PM
It can’t be, it’s facing the right way.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on May 10, 2024, 06:22:24 PM
They haven't had actually announced the Adidas deal yet, have they?


It was briefed to the Telegraph in January
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 10, 2024, 06:38:36 PM
He's just posted this on Twitter. No idea of its significance beyond the Adidas logo.
https://twitter.com/chrisheck76/status/1788954469083791774

But hey, look at that, they are working with our history & tradition with that graphic...

I thought we didn't want that... Even though we said we did with the proper crest consultation they ignored...
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 10, 2024, 06:51:14 PM
Is that actually on a wall somewhere? It would be nice if it were, but it won't be, I guess.
Title: Re: Chris Heck - President of Business Operations
Post by: Si on May 10, 2024, 08:05:12 PM
Looks like the mural continues to the right, you can see more colour and in black a slight adidas logo, and a shield with the text above the lion(fingers crossed) so I'm guessing a gradual release of images to unveil the new shirt and crest.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on May 11, 2024, 12:35:40 AM
Sometimes it's better to say nothing than think all Villa fans are idiots..far more important things to discuss right now than humiliate his bullshit.

That's why we have a summer break.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on May 11, 2024, 11:09:27 AM
He's just posted this on Twitter. No idea of its significance beyond the Adidas logo.
https://twitter.com/chrisheck76/status/1788954469083791774
And the shape & outline of the new badge perhaps, around the Adidas logo.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 11, 2024, 11:20:40 AM
I guess when that bubble bursts we won't need more than 40k seats.

I think cancelling it with no alternative plan is daft, but it is the owner's money, not mine.

I think maybe they feel a few thousand extra standard-priced seats just don't add that much income.  Where I think it's short-sighted is that if people can't get standard-priced seats due to demand, how do we hook the next generation of fans?

Agree with you. I also hope our bubble never bursts but if it does I wouldn't like to be in the shoes of Mr Heck as I think the unreal growth of the team on the pitch has created a major feel good feeling which is deflecting from some of the things under his remit.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 11, 2024, 02:18:56 PM
I think the North Stand is dead as a plan to do it by itself. It might be part of a wider "knock the whole lot down and start again" project sometime in the future, but I reckon that'd be next decade at the earliest. Clearly the plan as it stands is just to squeeze as much revenue as possible from the existing infrastructure.

So where do Atairos come in? Coming on-board now with their expertise around sporting infrastructure but not being part of anything similar with Villa until... the 2030s/later ?
Title: Re: Chris Heck - President of Business Operations
Post by: nigel on May 11, 2024, 04:23:59 PM
I think the North Stand is dead as a plan to do it by itself. It might be part of a wider "knock the whole lot down and start again" project sometime in the future, but I reckon that'd be next decade at the earliest. Clearly the plan as it stands is just to squeeze as much revenue as possible from the existing infrastructure.

Yes, I think that, too.
I post several pages back that I wonder if it could possibly be a North Stand/Witton Lane combo on the cards.
Given that Heck said there are no plans to move adds to that theory.
They could mirror the 3 tier layout of Trinity Road.
If they did that, and were really adventurous, they could even wrap The Trinity into the new North Stand.
Leaving The Holte as a stand alone stand.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 11, 2024, 05:11:51 PM
I think the North Stand is dead as a plan to do it by itself. It might be part of a wider "knock the whole lot down and start again" project sometime in the future, but I reckon that'd be next decade at the earliest. Clearly the plan as it stands is just to squeeze as much revenue as possible from the existing infrastructure.

Yes, I think that, too.
I post several pages back that I wonder if it could possibly be a North Stand/Witton Lane combo on the cards.
Given that Heck said there are no plans to move adds to that theory.
They could mirror the 3 tier layout of Trinity Road.
If they did that, and were really adventurous, they could even wrap The Trinity into the new North Stand.
Leaving The Holte as a stand alone stand.

That's the hope, that's the ideal scenario, but in that video he talks a lot about the next two summers and the only capacity increases mentioned are premium. Indeed, not a hint of anything major despite talking to Gabby for 20 minutes.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on May 11, 2024, 07:11:35 PM
They haven't had actually announced the Adidas deal yet, have they?
I think he just has!

It’s a shoe in.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 16, 2024, 12:18:10 PM
There's a bit on our slow-motion rebrand on Keiran Maguire's Price of Football podcast (around 11:30).
https://podcasts.apple.com/gb/podcast/the-price-of-football/id1482886394
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 16, 2024, 12:27:17 PM
There's a bit on our slow-motion rebrand on Keiran Maguire's Price of Football podcast (around 11:30).
https://podcasts.apple.com/gb/podcast/the-price-of-football/id1482886394

Anything on our glacial redevelopment?
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 16, 2024, 12:32:24 PM
Nah, it's diverting enough for five minutes but there's nothing new apart from a suggestion that the reason we wanted to change the badge in the first place was that international fans might not know what AVFC meant, which the hosts poo-pooed. The discussion was prompted by an anonymous email from someone with inside knowledge of our banding/marketing dept, which said that we suddenly put a stop to the roll-out because they eventually realised how much it was going to cost to do it properly.

Raises more questions than it answers.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 16, 2024, 12:35:41 PM
Now we know what the new badge is, I honestly think we should just have kept the Lerner badge and carried on using the stand-alone lion at times.  It's far better than the new one.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 16, 2024, 01:47:35 PM
Nah, it's diverting enough for five minutes but there's nothing new apart from a suggestion that the reason we wanted to change the badge in the first place was that international fans might not know what AVFC meant, which the hosts poo-pooed. The discussion was prompted by an anonymous email from someone with inside knowledge of our banding/marketing dept, which said that we suddenly put a stop to the roll-out because they eventually realised how much it was going to cost to do it properly.

Raises more questions than it answers.

Didn't we only go to AVFC in the first place because that was the OS address?
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 16, 2024, 01:58:58 PM
I thought we'd agreed that Kieran "CiaranClarke" Maguire is a less than fully-informed, Villa-partypooping number-head that we should ignore.
Title: Re: Chris Heck - President of Business Operations
Post by: Nelly on May 16, 2024, 02:06:00 PM
Now we know what the new badge is, I honestly think we should just have kept the Lerner badge and carried on using the stand-alone lion at times.  It's far better than the new one.

Fully agree. The new one looks like someone's GCSE project. For me the Lerner badge is justified and exonerated by this new one.
Title: Re: Chris Heck - President of Business Operations
Post by: villadelph on May 16, 2024, 02:57:37 PM
Now we know what the new badge is, I honestly think we should just have kept the Lerner badge and carried on using the stand-alone lion at times.  It's far better than the new one.

I think that's the plan with the new crest. I'm in Philadelphia, and similar to what he did with the Sixers, he continually whittled down the extras until it was a much more simplified logo. With the new lion having so much detail, it would be strange to get rid of the shield and have Aston Villa above the lion. I think in 2 years time, we'll see a standalone lion with Aston Villa underneath, which I would be fine with.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 16, 2024, 03:03:45 PM
I don't think we will use that detailed lion.

I just think it was copywrited (or whatever), because a fan created the 3d model with the Lino print lion & they wanted to make sure nobody could make any money from it...

Thats just my feeling/opinion btw. I don't have any "ITK" knowledge about it...
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 16, 2024, 03:10:53 PM
They could have just used the detailed lion on the existing Lerner crest, surely? It looks better than the plain yellow as it stands out a bit better on the pale blue background, but the trouble with the new Heck badge is the overall design that the detailed lion isn't going to change. The shit placement of the lion squished up into the top of the badge, and the appalling drop shadow etc.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 16, 2024, 04:09:03 PM
I don't think we will use that detailed lion.

I just think it was copywrited (or whatever), because a fan created the 3d model with the Lino print lion & they wanted to make sure nobody could make any money from it...

Thats just my feeling/opinion btw. I don't have any "ITK" knowledge about it...
The fan just used the Lerner detailed lion in his mock up, which is the same lion we will be using in sillouette.


(https://i.ibb.co/dp7V2Dr/New-Lion.png) (https://ibb.co/dp7V2Dr)

Also see here
https://www.designweek.co.uk/issues/4-april-10-april/aston-villa-unveils-new-someone-designed-crest/
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 16, 2024, 05:30:04 PM
I don't think we will use that detailed lion.

I just think it was copywrited (or whatever), because a fan created the 3d model with the Lino print lion & they wanted to make sure nobody could make any money from it...

Thats just my feeling/opinion btw. I don't have any "ITK" knowledge about it...
The fan just used the Lerner detailed lion in his mock up, which is the same lion we will be using in sillouette.


(https://i.ibb.co/dp7V2Dr/New-Lion.png) (https://ibb.co/dp7V2Dr)

Also see here
https://www.designweek.co.uk/issues/4-april-10-april/aston-villa-unveils-new-someone-designed-crest/

Yeah, I know. I spoke about the artist & his design in the crest thread.

It's a design/piece of art that I really love. I think he did a fantastic job.

I understand how difficult Lino prints are to get right as I have made a few myself when I was experimenting & trying to find my own artistic niche.

Nothing like Christopher Wormell's Villa lion though. It just so happens that Lino prints weren't my niche, lol...😂

But I digress, when they first sent the designs to trademark them, the outline lion from Christopher Wormell was included, but the Lino print detailed version wasn't.

It was only after the fan created the 3D mockup with the Lino print lion that they then sent that detailed lion for trademark.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 20, 2024, 10:17:07 AM
An interview with Chris Heck on the re-brand and his first twelve months at Villa;

https://www.marketingweek.com/aston-villa-club-rebrand/ (https://www.marketingweek.com/aston-villa-club-rebrand/)
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 20, 2024, 10:32:01 AM
I agree Pablo, that detailed lion is a thing of beauty.  If I was a tattoo-type bloke then that would be it.  The design is an asset and one I very much hope we continue to use.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 20, 2024, 10:33:08 AM
When you see how the Claret Lion looks, you think, why the fuck do just that but oh no. Stick with insipid yellow.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on May 20, 2024, 11:01:49 AM
Not sure where the yellow comes from. This historic badge as in Trinity Road mosaics and gable was gold. That would look much better especially with Prepared as well!
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 20, 2024, 11:04:46 AM
Can't print gold (easily) and gold on screen doesn't really work either.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on May 20, 2024, 11:13:37 AM
Saw Chris Heck outside Selhurst park yesterday

seemed a decent enough chap

People were getting a photo with him including my kids even though they didn’t know who he was

He is small even I’m taller than him

Said we weren’t leaving VP ( I asked him )

He was with some important looking Asian fellas in smart suits maybe Japanese, he was definitely trying to impress them

Then Elmo turned up trying to get out of the palace car park and got mobbed ( more photos)
Title: Re: Chris Heck - President of Business Operations
Post by: Keeno on May 20, 2024, 11:29:53 AM
An interview with Chris Heck on the re-brand and his first twelve months at Villa;

https://www.marketingweek.com/aston-villa-club-rebrand/ (https://www.marketingweek.com/aston-villa-club-rebrand/)

Thanks for sharing - standard trade media fare, obviously not as well informed on the sporting side of things and as you'd expect a lot of personal PR-ing being done, but a few interesting lines in there.

I know not everyone here/elsewhere is happy with how they've dealt with the badge and rebrand, but I do think his justification for the speed at which we've needed to move on this and issues like the kit supplier at least make sense, even if its not necessarily agreed with.

They have basically had this season, 9-10 months, to catch up with the exponential progress Emery and Monchi have made on the footballing side of things to keep us growing, and the gradual process you'd usually take here wasn't really an option.

“The club was run on efficiency as opposed to ambition" - really sums up the Ellis-Lerner-Purslow CEO years of the Club quite well. This clearly needed to be changed if we want to compete with the Sky 6. How this mantra then runs into the brick wall of PSR, it remains to be seen. You can see why we have been one of the most vocal teams against the current rules - for good reason, as it really scuppers any upward mover like us and protects the cabal at the top...

Obviously, the jury is still out and this time next year we'll be able to judge the job Heck has done off the pitch. But to be coming out of this season with CL revenues, Adidas, double the money from the front sponsor, is about as good as we could've hoped on the financial side of things and at least gives Emery/Monchi/Videgany the best possible chance to strengthen us this summer.
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on May 20, 2024, 11:38:05 AM
“The club was run on efficiency as opposed to ambition" and the bit about bringing all design in-house so that we can be in control of our revenue streams stood out of that article for me.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 20, 2024, 11:40:13 AM
Binning the £100m investment in the ground and fudging the re-brand because of the existence of the lerner badge everywhere in the ground, would say efficiencies are still important....
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 20, 2024, 11:42:48 AM
It's all very well talking about not counting the pennies, but then he's cancelled a big project ie the North Stand that would have had a huge effect on our finances.
Title: Re: Chris Heck - President of Business Operations
Post by: Keeno on May 20, 2024, 11:43:42 AM
Binning the £100m investment in the ground and fudging the re-brand because of the existence of the lerner badge everywhere in the ground, would say efficiencies are still important....

Re the ground investment plans, if the Castore/BK8 deals had been badly negotiated and designed I dread to think what we'd got ourselves into on that... Feels like we dodged a bullet
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 20, 2024, 11:46:32 AM
Maybe we did. But shouting about ambition, then stopping the most ambitious investment the club was ready to make is a little disingenuous.

Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 20, 2024, 11:49:57 AM
Binning the £100m investment in the ground and fudging the re-brand because of the existence of the lerner badge everywhere in the ground, would say efficiencies are still important....

Re the ground investment plans, if the Castore/BK8 deals had been badly negotiated and designed I dread to think what we'd got ourselves into on that... Feels like we dodged a bullet
They weren't necessarily badly negotiated.  I'd guess they just reflected where we were as a club at the time they were agreed.

It's a bit easier to negotiate a stronger deal when we're in Europe, have an elite manager and at the time were on an incredible run that made CL look a decent possibility.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 20, 2024, 11:50:42 AM
Binning the £100m investment in the ground and fudging the re-brand because of the existence of the lerner badge everywhere in the ground, would say efficiencies are still important....

Re the ground investment plans, if the Castore/BK8 deals had been badly negotiated and designed I dread to think what we'd got ourselves into on that... Feels like we dodged a bullet

Chalk and cheese.

The highlighted bits there were negotiated with us as a fairly newly promoted team that had finished 11th in the league and hadn't been in Europe for well over a decade.

It would be disappointing if we couldn't get better deals as a top 7 club that looked good to reach the top four for the first time in a generation.

As for the new stand, building materials are building materials, labour is labour. Supply and demand will always be the main issue there which is why delaying in this climate isn't going to improve our position on those.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 20, 2024, 11:52:19 AM
It feels like Heck's media strategy is basically to troll Purslow. While I'm not against that per se, given that Purslow was a smarmy twat, it feels like he needs a bit more after a year in the job.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 20, 2024, 12:07:39 PM
Well he's got us about £50m more a year in sponsorship.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 20, 2024, 12:08:53 PM
That's not a media strategy.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 20, 2024, 12:10:59 PM
Well he's got us about £50m more a year in sponsorship.

In a scenario where we dine at a table we haven't dined at since 1996. The top four. I am sure even a Tom Fox would have been bashing out the lucrative deals if Lambert had got us top four!
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 20, 2024, 12:14:22 PM
We qualified on Tuesday, these deals were agreed prior to that. They dwarf anything else we've ever done by a country mile.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 20, 2024, 12:15:29 PM
That's not a media strategy.

Putting 8 figure sums in print is the best media strategy I've ever seen from us. Beats Proud History/Bright Future.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 20, 2024, 12:25:20 PM
We qualified on Tuesday, these deals were agreed prior to that. They dwarf anything else we've ever done by a country mile.
I'm sure you would agree they were negotiated from a position of significantly more strength compared to when the previous deals were agreed.  I think it's reasonable to observe that point when people imply the previous deals were shite.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 20, 2024, 12:26:37 PM
And?
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 20, 2024, 12:28:41 PM
And?
That it should be taken into consideration when blowing smoke up Heck's arse or having a go at Purslows deals.

Fucking hell, is this stuff really so hard for you?
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 20, 2024, 12:31:03 PM
Surely sponsorship deals are driven by the market value. We'd not finished in the top half for 10 years before last season. Having one of the best managers in the world is a massive plus too, although it could be argued that Slippy had a higher profile (based on his playing career) when he was appointed.

18 months of brilliant performances have been the biggest driver in the deals - perhaps there should have been more bonuses in the deals, maybe there were?!

But there is no way Adidas would have touched us if we were still bobbing around in 15th place.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 20, 2024, 12:32:44 PM
I'm not as clever as you Chris, maybe use finger puppets or do a power point with them "whooooohes" to make it easier for me.

I fail to see the relevance of "position of strength". We're better than we were last year. We hadn't qualified for anything when these deals were agreed. They dwarf anything else. All factual, "easy" to follow stuff. Who cares who is in the seat*- it's Heck and good luck to him, as we're making more cash than we ever have and we absolutely need to as well.


* self evidently a few of you and I agree with LeeB.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 20, 2024, 12:39:57 PM
I'm not as clever as you Chris, maybe use finger puppets or do a power point with them "whooooohes" to make it easier for me.

I fail to see the relevance of "position of strength". We're better than we were last year. We hadn't qualified for anything when these deals were agreed. They dwarf anything else. All factual, "easy" to follow stuff. Who cares who is in the seat*- it's Heck and good luck to him, as we're making more cash than we ever have and we absolutely need to as well.


* self evidently a few of you and I agree with LeeB.

Well we were in Europe for the first time and have hardly been out of the top 5 all season, so Europa League at the very least was looking likely.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 20, 2024, 12:43:46 PM
Good, long may it continue. Especially if it makes rinsing these corporate partners for £50m plus a season even easier.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on May 20, 2024, 12:44:05 PM
I find it funny that people are trying to dampen down the good work he's doing. it comes across as not wanting him to do as well.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 20, 2024, 12:51:38 PM
My only real problem with Heck is cancelling the new stand. I think this will come back to bite both the club in terms of revenue and day-to-day fans as tickets become even scarcer because a larger proportion of existing seats will now be 'premium'

I don't much like the new badge but understand the reasoning.

I don't much like Lower Grounds but understand the reasoning.

I'm very happy with the Adidas deal, I think it's great to have them as kit supplier.  I'm also happy with the better shirt sponsorship deals.  All a few of us have said is that he was negotiating from a significantly stronger position than Purslow was when he agreed the previous deals, so it's hardly surprising they're significantly better deals.   
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on May 20, 2024, 12:52:41 PM
Well we were in Europe for the first time and have hardly been out of the top 5 all season, so Europa League at the very least was looking likely.

Exactly, it's not as if he secured the Betano deal for Small Heath.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on May 20, 2024, 12:53:22 PM
Basically I agree with Ads on all this.  You can give it all the justifications and 'what ifs' you like, but in cold hard numbers Heck is doing a decent job.

The 'run based on efficiency rather than ambition' I'm sure strikes a chord with many.  I'm more of an Ellis apologist than most on here, but even I can see that the corner shop mentality - which needed to go out of the window in the early 90s and was blatantly outdated by the time Lerner pulled up - has held us back significantly.  The deals we seem to be doing with Adidas - especially with the seats and stuff - seem perfectly sensible.

I can also sit comfortably in saying that I thought (and said to anyone who'd listen to me) the new North Stand designs made Villa Park look like a bloody Asda at the time, and I still think they did now.  I'm glad they've been scrapped.  Hopefully the longer term plan is also based on ambition - to have the best ground in the country - rather than efficiency - to get to a 50k capacity ground 2 seasons quicker and a few million quid cheaper.


Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 20, 2024, 01:02:28 PM
I think our revenue for next season could be approaching the £300m mark. A huge improvement on where we have been, but still way off the likes of Arsenal and Spurs, the closest of the 'big 6' in revenues, who will be in the £500-600ms.

As we we plan to compete with them, we will also have a plan to get our revenue up there too. I don't see how that's going to be possible without significant expansion to the stadium, so I am guessing they have an ultimate plan. They're just not telling us.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 20, 2024, 01:04:04 PM
As we we plan to compete with them, we will also have a plan to get our revenue up there too. I don't see how that's going to be possible without significant expansion to the stadium, so I am guessing they have an ultimate plan. They're just not telling us.

They have to be, or the deal with Atairos looks completely pointless.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on May 20, 2024, 01:09:22 PM
Like most corporate suits he’s got some things right and some things wrong.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 20, 2024, 01:11:26 PM
As we we plan to compete with them, we will also have a plan to get our revenue up there too. I don't see how that's going to be possible without significant expansion to the stadium, so I am guessing they have an ultimate plan. They're just not telling us.

They have to be, or the deal with Atairos looks completely pointless.

Exactly.

Look how they're treating the Adidas deal. We've all known it's happening, but they're milking it for all the marketing impact they can. It will be the same when they announce whatever they're doing with the stadium, it will be when the plans are ready and at the right time to create the marketing buzz they need.

They don't need to be announcing anything like that now as we already have the marketing buzz and focus from Champions League qualification and the current Adidas reveal campaign.
Title: Re: Chris Heck - President of Business Operations
Post by: Richard E on May 20, 2024, 01:12:12 PM
If the club buys a Euro Millions ticket once a season, and it is the sole winner of the main jackpot every year, it’ll go a long way towards bridging that revenue gap. And for minimal investment.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 20, 2024, 01:12:55 PM
Basically I agree with Ads on all this.  You can give it all the justifications and 'what ifs' you like, but in cold hard numbers Heck is doing a decent job.

The 'run based on efficiency rather than ambition' I'm sure strikes a chord with many.  I'm more of an Ellis apologist than most on here, but even I can see that the corner shop mentality - which needed to go out of the window in the early 90s and was blatantly outdated by the time Lerner pulled up - has held us back significantly.  The deals we seem to be doing with Adidas - especially with the seats and stuff - seem perfectly sensible.

I can also sit comfortably in saying that I thought (and said to anyone who'd listen to me) the new North Stand designs made Villa Park look like a bloody Asda at the time, and I still think they did now.  I'm glad they've been scrapped.  Hopefully the longer term plan is also based on ambition - to have the best ground in the country - rather than efficiency - to get to a 50k capacity ground 2 seasons quicker and a few million quid cheaper.

We would have been 50k by the 26/27 season.  We're going to have to sort something pretty damn quick if you think we'll be up to 50k+ 2 seasons after that.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on May 20, 2024, 01:21:18 PM
I'm not as clever as you Chris, maybe use finger puppets or do a power point with them "whooooohes" to make it easier for me.

I fail to see the relevance of "position of strength". We're better than we were last year. We hadn't qualified for anything when these deals were agreed. They dwarf anything else. All factual, "easy" to follow stuff. Who cares who is in the seat*- it's Heck and good luck to him, as we're making more cash than we ever have and we absolutely need to as well.


* self evidently a few of you and I agree with LeeB.

Well we were in Europe for the first time and have hardly been out of the top 5 all season, so Europa League at the very least was looking likely.

Indeed. There will be clauses in the contracts that further reward our final league position. Standard practice.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on May 20, 2024, 01:35:34 PM
As we we plan to compete with them, we will also have a plan to get our revenue up there too. I don't see how that's going to be possible without significant expansion to the stadium, so I am guessing they have an ultimate plan. They're just not telling us.

They have to be, or the deal with Atairos looks completely pointless.

Exactly.

Look how they're treating the Adidas deal. We've all known it's happening, but they're milking it for all the marketing impact they can. It will be the same when they announce whatever they're doing with the stadium, it will be when the plans are ready and at the right time to create the marketing buzz they need.

They don't need to be announcing anything like that now as we already have the marketing buzz and focus from Champions League qualification and the current Adidas reveal campaign.

Although I'm firmly in the camp that believes a new stadium is on the horizon, I do think people need to realise that selling out a 55,000 stadium for every home game only makes a SMALL dent in catching us up to the so-called "big 6" in terms of our ability to compete financially.

Selling out a big stadium was certainly a big factor in the wealth of a club 30 years ago, but these days it simply isn't.  Deloitte does their "Football money league" thing every year, and in 2023, the average revenue for the top 20 clubs in Europe was just over £500m.  Of that, less than £100m was "match day" revenue.  So call it 20% if we're being generous.  The other 80% is commercial and broadcast (both of which are over £200m on average).  It's those latter two on which we need to make significant strides. 

Now, Champions League qualification gives us a massive foot up, but we need to start making a serious dent in those areas, otherwise, we're always a 'slightly below average season' away from having to sell our best players.  Having a bigger VP, or another stadium is not going to bridge that gap. 

If we're going to compete financially with those "top 20" clubs, then we'll do it by improving our off the field activities, not by filling our ground every match day.
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on May 20, 2024, 01:38:51 PM
To re-enforce Smithy's point, Stamford Bridge has a capacity smaller than our current capacity and has a turnover above £500m.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on May 20, 2024, 01:40:02 PM
To clarify, I'm not saying we shouldn't improve the ground, or move to a new stadium. It's not an either/or situation, I was merely pointing out that a new stadium or increased capacity at VP, even with higher London-style ticket prices, doesn't fix our revenue problem.

I want our stadium improved (or a new one) alongside all the other improvements, absolutely, but I also recognise that if the aim is to compete financially, there is a LOT we can do to help ourselves before a single brick is laid.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 20, 2024, 01:48:22 PM
As we we plan to compete with them, we will also have a plan to get our revenue up there too. I don't see how that's going to be possible without significant expansion to the stadium, so I am guessing they have an ultimate plan. They're just not telling us.

They have to be, or the deal with Atairos looks completely pointless.

Exactly.

Look how they're treating the Adidas deal. We've all known it's happening, but they're milking it for all the marketing impact they can. It will be the same when they announce whatever they're doing with the stadium, it will be when the plans are ready and at the right time to create the marketing buzz they need.

They don't need to be announcing anything like that now as we already have the marketing buzz and focus from Champions League qualification and the current Adidas reveal campaign.

Although I'm firmly in the camp that believes a new stadium is on the horizon, I do think people need to realise that selling out a 55,000 stadium for every home game only makes a SMALL dent in catching us up to the so-called "big 6" in terms of our ability to compete financially.

Selling out a big stadium was certainly a big factor in the wealth of a club 30 years ago, but these days it simply isn't.  Deloitte does their "Football money league" thing every year, and in 2023, the average revenue for the top 20 clubs in Europe was just over £500m.  Of that, less than £100m was "match day" revenue.  So call it 20% if we're being generous.  The other 80% is commercial and broadcast (both of which are over £200m on average).  It's those latter two on which we need to make significant strides. 

Now, Champions League qualification gives us a massive foot up, but we need to start making a serious dent in those areas, otherwise, we're always a 'slightly below average season' away from having to sell our best players.  Having a bigger VP, or another stadium is not going to bridge that gap. 

If we're going to compete financially with those "top 20" clubs, then we'll do it by improving our off the field activities, not by filling our ground every match day.

You're right, it's not at all about the seats, it's about the overall revenue generation. Which you do need a new stadium for.

Chelsea have a great turnover for their stadium size, but their matchday revenue is not on the level of Spurs and Arsenal, two clubs who have far less revenue than them. They're the exception, not the standard.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 20, 2024, 01:49:18 PM
We need to be doing everything we can to increase total turnover, and matchday revenue is a big part of that. We might have a similar size stadium to Chelsea, but they make nearly £60m a year more from it than we do. Of course being in a rich area of London helps massively, but it's all the more reason why we shouldn't just be doing minor works to old, outdated stands at Villa Park. It's just tinkering around the edges and it's not enough.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 20, 2024, 01:53:37 PM
Being able to sell a match ticket for £5000 per match also helps...

I do wonder who buys at that price - a Tom Boley-owned hospitality business that then re-sells it at a more believable figure??
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 20, 2024, 01:56:00 PM
Being able to sell a match ticket for £5000 per match also helps...

I do wonder who buys at that price - a Tom Boley-owned hospitality business that then re-sells it at a more believable figure??

London is absolutely dripping in ridiculous wealth. It's why modest terraced houses in quite nice areas sell for millions of pounds.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on May 20, 2024, 02:00:36 PM
As we we plan to compete with them, we will also have a plan to get our revenue up there too. I don't see how that's going to be possible without significant expansion to the stadium, so I am guessing they have an ultimate plan. They're just not telling us.

They have to be, or the deal with Atairos looks completely pointless.

Exactly.

Look how they're treating the Adidas deal. We've all known it's happening, but they're milking it for all the marketing impact they can. It will be the same when they announce whatever they're doing with the stadium, it will be when the plans are ready and at the right time to create the marketing buzz they need.

They don't need to be announcing anything like that now as we already have the marketing buzz and focus from Champions League qualification and the current Adidas reveal campaign.

Although I'm firmly in the camp that believes a new stadium is on the horizon, I do think people need to realise that selling out a 55,000 stadium for every home game only makes a SMALL dent in catching us up to the so-called "big 6" in terms of our ability to compete financially.

Selling out a big stadium was certainly a big factor in the wealth of a club 30 years ago, but these days it simply isn't.  Deloitte does their "Football money league" thing every year, and in 2023, the average revenue for the top 20 clubs in Europe was just over £500m.  Of that, less than £100m was "match day" revenue.  So call it 20% if we're being generous.  The other 80% is commercial and broadcast (both of which are over £200m on average).  It's those latter two on which we need to make significant strides. 

Now, Champions League qualification gives us a massive foot up, but we need to start making a serious dent in those areas, otherwise, we're always a 'slightly below average season' away from having to sell our best players.  Having a bigger VP, or another stadium is not going to bridge that gap. 

If we're going to compete financially with those "top 20" clubs, then we'll do it by improving our off the field activities, not by filling our ground every match day.

You're right, it's not at all about the seats, it's about the overall revenue generation. Which you do need a new stadium for.

Chelsea have a great turnover for their stadium size, but their matchday revenue is not on the level of Spurs and Arsenal, two clubs who have far less revenue than them. They're the exception, not the standard.

Of course, but Chelsea could close their stadium for an entire year, and their total commercial revenue would still be double our entire revenue. 

I certainly wasn't suggesting that we "don't need to improve our stadium situation because Chelsea do fine with 40k capacity", just that they're a perfect example of the fact that the stadium revenue isn't what gets you into that exclusive group of top revenue clubs.

In precisely the same way that if Spurs had their brilliant stadium and match-day revenue, but OUR commercial revenue, they wouldn't be able to compete and they'd drop out of the 20 richest clubs.

A new or improved stadium is absolutely critical if we're serious about being a top 4 club for the long term, because the ability to bring in new fans, and create a brilliant experience for those who attend - but it's not what will get us to that position. Far from it.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 20, 2024, 02:07:58 PM
Of course, but Chelsea could close their stadium for an entire year, and their total commercial revenue would still be double our entire revenue. 

I certainly wasn't suggesting that we "don't need to improve our stadium situation because Chelsea do fine with 40k capacity", just that they're a perfect example of the fact that the stadium revenue isn't what gets you into that exclusive group of top revenue clubs.

In precisely the same way that if Spurs had their brilliant stadium and match-day revenue, but OUR commercial revenue, they wouldn't be able to compete and they'd drop out of the 20 richest clubs.

A new or improved stadium is absolutely critical if we're serious about being a top 4 club for the long term, because the ability to bring in new fans, and create a brilliant experience for those who attend - but it's not what will get us to that position. Far from it.

Yes, there is more than one way to skin a cat, but if you look at how Chelsea got there, that door is now closed.

They have a massive profile and following that started twenty years ago when Abromovich spent billions buying success. They've had such success now over such a sustained period that they can sign commercial deals we can only dream of right now. But it came from buying that success.

We can't do it that way round. We can't get the profile or the following to sign those deals without winning large amounts of silverware. And we can't do that without increasing our revenue first.

The stadium is something that is in our own hands to do to our timeline, independent of success on the pitch. That's why it makes so much sense to do it now.

Anything else requires so many factors outside of our direct control that it would be madness to rely on it.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 20, 2024, 02:10:46 PM
An extra 5k standard price seats doesn't do much.  An extra 5k corporate / GA+ seats does a lot.

The point of the North was we could add that amount of premium seats without hitting the general admission numbers.

I reckon the biggest downside of the current plan won't be so much the relocated season ticket holders, it will be the overall reduction in the number of available standard price tickets when demand is at it's absolute highest.  I fear how that may impact on attracting the next generation of fans.  Of course, the flip side is that it will push up demand for the GA+ spaces when that is all that's available.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on May 20, 2024, 02:34:28 PM
An extra 5k standard price seats doesn't do much.  An extra 5k corporate / GA+ seats does a lot.

The point of the North was we could add that amount of premium seats without hitting the general admission numbers.

I reckon the biggest downside of the current plan won't be so much the relocated season ticket holders, it will be the overall reduction in the number of available standard price tickets when demand is at it's absolute highest.  I fear how that may impact on attracting the next generation of fans.  Of course, the flip side is that it will push up demand for the GA+ spaces when that is all that's available.

That feels like a sad reality.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 20, 2024, 02:35:45 PM
And the North has needed doing for some time. It is cramped, poor facilities and far too narrow. The lower tier was designed for standing and is the only part of the ground to have had seats tacked onto the old terrace after the Taylor report. Therefore, you could argue, it has been out of date since before the Premier League era!.

Reading the article about the 'rebrand', and Heck's rationale for not going all in on the round badge, it's quite easy to imagine a scenario where he would argue strongly in favour of copying Chelsea rather than focussing on increased capacity and comfort with a new stand.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 20, 2024, 02:49:41 PM
And the North has needed doing for some time. It is cramped, poor facilities and far too narrow. The lower tier was designed for standing and is the only part of the ground to have had seats tacked onto the old terrace after the Taylor report. Therefore, you could argue, it has been out of date since before the Premier League era!.

Reading the article about the 'rebrand', and Heck's rationale for not going all in on the round badge, it's quite easy to imagine a scenario where he would argue strongly in favour of copying Chelsea rather than focussing on increased capacity and comfort with a new stand.

I don't think so, I think if you offered him a better offering to sell he's snap your hand off. It's just he'll have targets to meet and will be working at ways to spin plates to hit those targets.

Not even Chelsea want to have Chelsea's stadium, they're making the best of what they have because they haven't been able to sort a move and get something better. We're holding off in the hope of something better and because it will help us hit our revenue targets for the next two seasons.
Title: Re: Chris Heck - President of Business Operations
Post by: hipkiss92 on May 20, 2024, 02:52:13 PM
It's all very well talking about not counting the pennies, but then he's cancelled a big project ie the North Stand that would have had a huge effect on our finances.

Delayed rather than cancelled, no? I can see why they would want to pause - 6,000 lots seats of capacity for 4 home champions league games (at least) is a lot of £££.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on May 20, 2024, 02:52:24 PM
The reason Chelsea are in a 40k stadium is because of restrictions to expand. They would want a larger stadium if they could.
We are not restricted in the same way and I am sure that stadium development plans will
be announced in next 12 months.
All aspects of commercial income growth will be addressed.
Wes and Nas are not messing about.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 20, 2024, 02:55:41 PM
It's all very well talking about not counting the pennies, but then he's cancelled a big project ie the North Stand that would have had a huge effect on our finances.

Delayed rather than cancelled, no? I can see why they would want to pause - 6,000 lots seats of capacity for 4 home champions league games (at least) is a lot of £££.
6,000 of the cheapest seats in the ground over 4 games isn't changing much tbh.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on May 20, 2024, 03:02:34 PM
And the North has needed doing for some time. It is cramped, poor facilities and far too narrow. The lower tier was designed for standing and is the only part of the ground to have had seats tacked onto the old terrace after the Taylor report. Therefore, you could argue, it has been out of date since before the Premier League era!.

Reading the article about the 'rebrand', and Heck's rationale for not going all in on the round badge, it's quite easy to imagine a scenario where he would argue strongly in favour of copying Chelsea rather than focussing on increased capacity and comfort with a new stand.

I usually go in the North Stand lower, but was in the upper for a few games this season.  Wasn't a great experience to be honest, long queues to get in, crowded stairways and concourses to the point where they are almost dangerous and cramped seating. 
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 20, 2024, 03:03:08 PM
It's all very well talking about not counting the pennies, but then he's cancelled a big project ie the North Stand that would have had a huge effect on our finances.

Delayed rather than cancelled, no? I can see why they would want to pause - 6,000 lots seats of capacity for 4 home champions league games (at least) is a lot of £££.
6,000 of the cheapest seats in the ground over 4 games isn't changing much tbh.

Exactly. And in two years time, we could have had 10,000 extra paying customers, a mix of normal fans and premium corporate areas x 20 odd games depending on success, forever more. It all just seems very short term thinking to me. If they're going to announce a complete rebuild of the whole stadium in due course, then fair enough. I'd still have preferred a new ground, but accept that the emotional pull to the current ground is strong, and a new 50,000+ stadium on the current site would be better than doing nothing. But until we get a sniff of that is what's happening, then it is just doing nothing except papering over the cracks.
Title: Re: Chris Heck - President of Business Operations
Post by: Keeno on May 20, 2024, 04:07:16 PM
I would imagine that with the Atairos lot now involved on the Board we'll see some refreshed plans for the NS redevelopment at some point within the next year or so - that's the kind of work you really can't rush through like they have with the rebrand.

 His comments at the time definitely didn't signal 'cancelling', more delaying and reconsidering. And he's since mentioned multiple times we won't be leaving the site. So redevelopment really feels inevitable. I also think from an optics point of view, having one end of our ground a building site in our first season back in the Champions League would've looked pretty amateur hour. 

Given that a new stadium doesn't seem likely I think the most realistic situation if they want to do more than just the North Stand would be for us to relocate for a season somewhere while larger work is carried out on VP. Might be a shit year at the Alexander Stadium on the cards... 
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 20, 2024, 04:17:00 PM
Atairos build and manage arenas and exhibition centres and have ploughed some money into the club. The last thing they would want was a new stand being built without having had any input into it whatsoever.

They would have said from the start that they need to be involved in the planning for any redevelopment, so it's no surprise that the plans were dumped as soon as their deal was announced. Whether it's new build, rebuild, or just new New North.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on May 20, 2024, 04:21:28 PM
Exactly. And in two years time, we could have had 10,000 extra paying customers, a mix of normal fans and premium corporate areas x 20 odd games depending on success, forever more.

Obviously the real money is in a stadium with multi-purpose facilities that can be used seven days a week,  but I'd be interested to know if there's real demand for a tonne of new corporate boxes/seats/etc at Villa Park?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 20, 2024, 04:24:48 PM
Exactly. And in two years time, we could have had 10,000 extra paying customers, a mix of normal fans and premium corporate areas x 20 odd games depending on success, forever more.

Obviously the real money is in a stadium with multi-purpose facilities that can be used seven days a week,  but I'd be interested to know if there's real demand for a tonne of new corporate boxes/seats/etc at Villa Park?

As people have mentioned, the trend is moving away from boxes. Boxes rely on a company buying them and then it's a done deal and who they invite comes.

If you have trendy hospitality areas and posh seats, you can break them down further and sell them with different options and packages at different prices. It's far more flexible and gives you the greatest chance of selling everything for the most money.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on May 20, 2024, 05:16:08 PM
Exactly. And in two years time, we could have had 10,000 extra paying customers, a mix of normal fans and premium corporate areas x 20 odd games depending on success, forever more.

Obviously the real money is in a stadium with multi-purpose facilities that can be used seven days a week,  but I'd be interested to know if there's real demand for a tonne of new corporate boxes/seats/etc at Villa Park?

As people have mentioned, the trend is moving away from boxes. Boxes rely on a company buying them and then it's a done deal and who they invite comes.

If you have trendy hospitality areas and posh seats, you can break them down further and sell them with different options and packages at different prices. It's far more flexible and gives you the greatest chance of selling everything for the most money.

I get that but is there demand? Or put another way, is it companies taking out a table for x number of people for the season or a family treating a family member for their birthday? Is their a long waiting list for 'corporate entertainment'?

Heck speaks about how we need redevelopment to increase this type of revenue but until now I've yet to hear anybody confirm there's a big queue for it.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 20, 2024, 05:26:23 PM
We will see, won’t we!
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 20, 2024, 05:28:06 PM
I think somebody (Risso?) said there was a waiting list for corporate in the Trinity.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 20, 2024, 05:40:36 PM
I throw this into the mix because no-one seems to know the answer - how much land do we now own?
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on May 20, 2024, 05:45:24 PM
Probably nothing. We don't even own our ground any more!
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 20, 2024, 05:46:48 PM
I throw this into the mix because no-one seems to know the answer - how much land do we now own?
Do you mean around the ground?

This site plan was included in the planning application


(https://i.ibb.co/RcSr6Jc/image.png) (https://ibb.co/RcSr6Jc)

I think this link should work
http://eplanning.idox.birmingham.gov.uk/publisher/docs/BD826ED339AEEC7EA4F4CD6F3D32F5C3/Document-BD826ED339AEEC7EA4F4CD6F3D32F5C3.pdf
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 20, 2024, 06:55:44 PM
Heck speaks about how we need redevelopment to increase this type of revenue but until now I've yet to hear anybody confirm there's a big queue for it.

I don't think for a nanosecond Heck, with his domain expertise and the raw data at his hands, plus the people who know how to use it to extract the value, is wrong on that.

I don't really like the bloke a huge amount given a few things he's done, but he's going to be spot on with this one.

Things like Terrace View and the Lower Grounds, the real purpose of introducing those wasn't to immediately generate a huge amount of revenue - the amounts they make will be relatively minuscule currently - it was more about getting us used to there being different levels of 'seated customers' rather than just seated fans and corporate fans, that space between the two.

Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 20, 2024, 07:44:12 PM
Exactly. And in two years time, we could have had 10,000 extra paying customers, a mix of normal fans and premium corporate areas x 20 odd games depending on success, forever more.

Obviously the real money is in a stadium with multi-purpose facilities that can be used seven days a week,  but I'd be interested to know if there's real demand for a tonne of new corporate boxes/seats/etc at Villa Park?

As people have mentioned, the trend is moving away from boxes. Boxes rely on a company buying them and then it's a done deal and who they invite comes.

If you have trendy hospitality areas and posh seats, you can break them down further and sell them with different options and packages at different prices. It's far more flexible and gives you the greatest chance of selling everything for the most money.

I get that but is there demand? Or put another way, is it companies taking out a table for x number of people for the season or a family treating a family member for their birthday? Is their a long waiting list for 'corporate entertainment'?

Heck speaks about how we need redevelopment to increase this type of revenue but until now I've yet to hear anybody confirm there's a big queue for it.
I think the existing Corporate Hospitality is virtually sold out, the inbetween level seems to be where the focus is for lots of clubs on the understanding that there is only so far you can go (price wise) with the majority of the fan base.
As Dogtanian says, the lower level hospitality provides lots of flexibility to maximise £ per seat revenue.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 20, 2024, 07:59:26 PM
Not sure if it still the case, but 10 years ago the biggest buyers of boxes at Villa were the players.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on May 20, 2024, 08:07:04 PM
Not sure if it still the case, but 10 years ago the biggest buyers of boxes at Villa were the players.

I'm reminded of Doug sending Abdul out to find new clients.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on May 20, 2024, 08:19:00 PM
Things like Terrace View and the Lower Grounds, the real purpose of introducing those wasn't to immediately generate a huge amount of revenue - the amounts they make will be relatively minuscule currently - it was more about getting us used to there being different levels of 'seated customers' rather than just seated fans and corporate fans, that space between the two.
Yeah, they were a 'sighting shot' for the evolution of a different business model.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 20, 2024, 08:20:03 PM
I throw this into the mix because no-one seems to know the answer - how much land do we now own?
Do you mean around the ground?

This site plan was included in the planning application


(https://i.ibb.co/RcSr6Jc/image.png) (https://ibb.co/RcSr6Jc)

I think this link should work
http://eplanning.idox.birmingham.gov.uk/publisher/docs/BD826ED339AEEC7EA4F4CD6F3D32F5C3/Document-BD826ED339AEEC7EA4F4CD6F3D32F5C3.pdf


I was thinking more around Aston. I know Doug bought some, Xia flogged some and I wondered what was left.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on May 20, 2024, 08:24:08 PM
Exactly. And in two years time, we could have had 10,000 extra paying customers, a mix of normal fans and premium corporate areas x 20 odd games depending on success, forever more.

Obviously the real money is in a stadium with multi-purpose facilities that can be used seven days a week,  but I'd be interested to know if there's real demand for a tonne of new corporate boxes/seats/etc at Villa Park?

As people have mentioned, the trend is moving away from boxes. Boxes rely on a company buying them and then it's a done deal and who they invite comes.

If you have trendy hospitality areas and posh seats, you can break them down further and sell them with different options and packages at different prices. It's far more flexible and gives you the greatest chance of selling everything for the most money.

I get that but is there demand? Or put another way, is it companies taking out a table for x number of people for the season or a family treating a family member for their birthday? Is their a long waiting list for 'corporate entertainment'?

Heck speaks about how we need redevelopment to increase this type of revenue but until now I've yet to hear anybody confirm there's a big queue for it.
I think the existing Corporate Hospitality is virtually sold out, the inbetween level seems to be where the focus is for lots of clubs on the understanding that there is only so far you can go (price wise) with the majority of the fan base.
As Dogtanian says, the lower level hospitality provides lots of flexibility to maximise £ per seat revenue.

Cheers, CL and Doggy, that's making a lot more sense. The corporate boxes I've been invited to at Benfica (copied by Arsenal) and Mrs RCF's cousin's box at Sporting have a private room with direct access to seats outside. As Paulie said, Heck will know his numbers and market so it's good to hear on a marketing point we have several offers available and ideally with corporate locked in for the season thus reducing the work and more importantly guaranteeing the revenue.

That said, I still think Terrace View is a piss take and poorly thought out even if it does bring in a few extra quid.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on May 20, 2024, 08:43:36 PM
Things like Terrace View and the Lower Grounds, the real purpose of introducing those wasn't to immediately generate a huge amount of revenue - the amounts they make will be relatively minuscule currently - it was more about getting us used to there being different levels of 'seated customers' rather than just seated fans and corporate fans, that space between the two.
Yeah, they were a 'sighting shot' for the evolution of a different business model.

Same with Villa Live (lite).  Test whether gigs/weddings etc are viable on non-match days without the cost of building the real thing.
Title: Re: Chris Heck - President of Business Operations
Post by: Scott Nielsen on May 21, 2024, 04:41:51 AM
Atairos build and manage arenas and exhibition centres and have ploughed some money into the club.

We keep saying this and I understand why given Villa's press release. But when you look the Atairos portfolio, their profile is simply that of a typical growth PE firm.

https://www.atairos.com/partner-companies/
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 21, 2024, 06:33:28 AM
Atairos build and manage arenas and exhibition centres and have ploughed some money into the club.

We keep saying this and I understand why given Villa's press release. But when you look the Atairos portfolio, their profile is simply that of a typical growth PE firm.

https://www.atairos.com/partner-companies/


Okay, sorry. To be correct we should say that Comcast own and operate stadiums and venues, and have invested in Aston Villa through their investment arm Atairos.

Title: Re: Chris Heck - President of Business Operations
Post by: Scott Nielsen on May 21, 2024, 08:48:39 AM
No need for you to be sorry. I just meant we are making a very big assumption based on a pretty short press release.

There is not much stadium building/operating going on in the Atairos portfolio companies yet we seem, to a man, absolutely convinced that is the only reason they have invested in Villa. Whereas they, at least primarily, might just be another growth PE firm wanting a slice of the Premier League pie.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 21, 2024, 09:01:46 AM
It was the background of the two board appointments, both recently completed large stadium projects.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 21, 2024, 09:19:06 AM
No need for you to be sorry. I just meant we are making a very big assumption based on a pretty short press release.

There is not much stadium building/operating going on in the Atairos portfolio companies yet we seem, to a man, absolutely convinced that is the only reason they have invested in Villa. Whereas they, at least primarily, might just be another growth PE firm wanting a slice of the Premier League pie.

I don't think it's based solely on a press release, it's lots of different bits of information.


Add to that more general facts, such as;


Basically, the Atairos deal only makes sense if our owners desperately needed the cash, and then wouldn't make sense on their side as we all know £100m is pissed away in an instant in football.

Cancelling the New North only make sense if you can't afford it, don't have the ambition, or if you recognise that you need to go further.

(Yes, I know people will also say it makes sense if they don't think there is demand, but seriously if that's the case then they made a mistake buying the club and are now flogging a dead horse.)
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 21, 2024, 09:37:24 AM
That all makes a lot of sense DogT.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 21, 2024, 09:53:02 AM
That all makes a lot of sense DogT.

I agree ChigL.

I approve of the gossip mag-ification of usernames.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on May 21, 2024, 10:00:05 AM
Here we go.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on May 22, 2024, 10:28:47 AM
Agree Leebs.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on May 22, 2024, 10:43:01 AM
Excellent post Dogtanian.
That's how I see it too.
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on May 22, 2024, 11:09:56 AM
While I agree with Dogtanian, they bought V Sports and there's likely to be infrastructure projects across the world. V Sports tried to start a franchise in Las Vegas for instance, and probably haven't given up on that. A new stadium there would be a huge project.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 22, 2024, 02:44:55 PM
While I agree with Dogtanian, they bought V Sports and there's likely to be infrastructure projects across the world. V Sports tried to start a franchise in Las Vegas for instance, and probably haven't given up on that. A new stadium there would be a huge project.

The Las Vegas project is dead in the water. The last franchise place was awarded to somebody else and there are no current plans for any further places. If there is in the future, then again they'll be competing gianst other cities with no guarantee of success.

At the moment, they've just bought into a loss making Premier League football team. They haven't done that to bankroll the losses, and will have an eye on making money, obviously. The way their "parent" Comcast has done that is by building new grounds and having mixed use developments.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 22, 2024, 02:52:15 PM
While I agree with Dogtanian, they bought V Sports and there's likely to be infrastructure projects across the world. V Sports tried to start a franchise in Las Vegas for instance, and probably haven't given up on that. A new stadium there would be a huge project.

The Las Vegas project is dead in the water. The last franchise place was awarded to somebody else and there are no current plans for any further places. If there is in the future, then again they'll be competing gianst other cities with no guarantee of success.

At the moment, they've just bought into a loss making Premier League football team. They haven't done that to bankroll the losses, and will have an eye on making money, obviously. The way their "parent" Comcast has done that is by building new grounds and having mixed use developments.

I know you have to take what he says with a pinch of salt but Heck was adamant in that Gabhy video that we would never leave Villa Park and we'd never change the Holte. Why leave such a hostage to fortune?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 22, 2024, 03:09:14 PM
I think you do have to take it with a pinch of salt.

In my experience, the last thing you want is people talking about all sorts of things you may not even do. You get your decisions made in private and let people know in the right way at the right time.

I don't believe that whatever they're going to do is fully decided yet, and so he's right - there are no firm plans. And that will be the official line until they're ready to say something.

As for going back on what they've said, I don't think that's a big concern. Decisions get made and unmade and changed all the time in business. They'll just say that tried really hard to make it work without doing xxx, but in the end they realised that for the successful future of the club they had to make a big change.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 22, 2024, 03:12:02 PM
By staying where we are we've pretty much kissed goodbye to any significant mixed-use development beyond a bit of primarily match day based leisure I'd think.  I do wonder how we will compete financially in the long long term with better-located clubs.  Even Everton will be eclipsing our stadium income shortly.

I think in 3-4 years time we'll think Heck has made a huge mistake.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 22, 2024, 03:18:52 PM
By staying where we are we've pretty much kissed goodbye to any significant mixed-use development beyond a bit of primarily match day based leisure I'd think.  I do wonder how we will compete financially in the long long term with better-located clubs.  Even Everton will be eclipsing our stadium income shortly.

I think in 3-4 years time we'll think Heck has made a huge mistake.

I've been there since I saw the interview in December! At best it delayed us getting to that point by one year, at worst it has led to yet more indecision about it that will still be felt in a decade's time.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 22, 2024, 03:40:23 PM
I think you do have to take it with a pinch of salt.

In my experience, the last thing you want is people talking about all sorts of things you may not even do. You get your decisions made in private and let people know in the right way at the right time.

I don't believe that whatever they're going to do is fully decided yet, and so he's right - there are no firm plans. And that will be the official line until they're ready to say something.

As for going back on what they've said, I don't think that's a big concern. Decisions get made and unmade and changed all the time in business. They'll just say that tried really hard to make it work without doing xxx, but in the end they realised that for the successful future of the club they had to make a big change.
It's one thing deferring decisions whilst they consider options, it's another thing entirely to commission and release a video extolling the virtues of Villa Park, the Holte End and stating expressly that we won't move in his lifetime.  There was no need to do any of that.  He's nailed his colours to the mast completely.  There's no prospect of us moving and I'm sure a total redev is also off the table.  The best we can hope for is a revamped North development, but it doesn't look like that will be any time soon now they are spending money of the current stand.   
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 22, 2024, 03:48:37 PM
Yes. Literally every business owner I know would rather their business fail than have an employee break a promise they made in a video.

And every marketing and sales person always tells the truth and never uses hyperbole.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 22, 2024, 03:58:42 PM
I do think Chris has got a point. There aren't many businesses where the customers are as emotionally attached to the product as football fans. There would be upset if they'd announced we were going to leave Villa, from the majority of fans I reckon. If they announce a move some time after categorically saying we're not moving because of how historic the ground is, then there would be absolute civil war. I just can't see that they'd knowingly do that.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 22, 2024, 04:03:41 PM
I do think Chris has got a point. There aren't many businesses where the customers are as emotionally attached to the product as football fans. There would be upset if they'd announced we were going to leave Villa, from the majority of fans I reckon. If they announce a move some time after categorically saying we're not moving because of how historic the ground is, then there would be absolute civil war. I just can't see that they'd knowingly do that.

People are going to be angry about what they were always going to be angry about. If they announced a move or rebuild now, it wouldn't matter what he said or when. The anger would be coming regardless.

I think it's much more likely that he doesn't expect anyone to remember that he said that. The fact that he said it certainly isn't going to impact any business decision and certainly can't be taken as any kind of promise.

Aside from anything else, it's not his promise to make. He doesn't own the club. It's absolutely meaningless.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 22, 2024, 04:22:51 PM
They've made their business decision but you've obviously convinced yourself otherwise.  Answer this, why make the video?  There was absolutely no need for it.  Non whatsoever.  What senior business executive would knowingly make themselves and the owners look so disingenuous for the sake of it?

The reason they made the video is because we're not moving and the wanted to nip the rumours and speculation in the bud.  If there was any doubt at all, they'd have just kept quiet or given some flannel about still considering what's best for the club etc.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on May 22, 2024, 04:30:04 PM
I do think Chris has got a point. There aren't many businesses where the customers are as emotionally attached to the product as football fans. There would be upset if they'd announced we were going to leave Villa, from the majority of fans I reckon. If they announce a move some time after categorically saying we're not moving because of how historic the ground is, then there would be absolute civil war. I just can't see that they'd knowingly do that.

People are going to be angry about what they were always going to be angry about. If they announced a move or rebuild now, it wouldn't matter what he said or when. The anger would be coming regardless.

I think it's much more likely that he doesn't expect anyone to remember that he said that. The fact that he said it certainly isn't going to impact any business decision and certainly can't be taken as any kind of promise.

Aside from anything else, it's not his promise to make. He doesn't own the club. It's absolutely meaningless.

He could not have made the statements in that video without getting the nod from the owners. I’m fairly sure that we will be staying at VP for the foreseeable.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 22, 2024, 04:30:26 PM
He may have flipped on some things and he may have flopped on others, but Heck has always categorically stated that we're not moving.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 22, 2024, 04:35:32 PM
I do think Chris has got a point. There aren't many businesses where the customers are as emotionally attached to the product as football fans. There would be upset if they'd announced we were going to leave Villa, from the majority of fans I reckon. If they announce a move some time after categorically saying we're not moving because of how historic the ground is, then there would be absolute civil war. I just can't see that they'd knowingly do that.

People are going to be angry about what they were always going to be angry about. If they announced a move or rebuild now, it wouldn't matter what he said or when. The anger would be coming regardless.

I think it's much more likely that he doesn't expect anyone to remember that he said that. The fact that he said it certainly isn't going to impact any business decision and certainly can't be taken as any kind of promise.

Aside from anything else, it's not his promise to make. He doesn't own the club. It's absolutely meaningless.

I don't buy that sorry. He's the CEO of the club and therefore whilst not the owner, his words do have meaning. And the easiest thing would be to simply say nothing.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on May 22, 2024, 04:40:31 PM
They've made their business decision but you've obviously convinced yourself otherwise.  Answer this, why make the video?  There was absolutely no need for it.  Non whatsoever.  What senior business executive would knowingly make themselves and the owners look so disingenuous for the sake of it?

The reason they made the video is because we're not moving and the wanted to nip the rumours and speculation in the bud.  If there was any doubt at all, they'd have just kept quiet or given some flannel about still considering what's best for the club etc.

Yeah, I was convinced we were moving until that video, and I'm a cynical prick. I don't see what he gains by stating it. Maybe in 5 years he can say well "so and so has changed" but plans anytime soon? Nah.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 22, 2024, 04:42:15 PM
I do think Chris has got a point. There aren't many businesses where the customers are as emotionally attached to the product as football fans. There would be upset if they'd announced we were going to leave Villa, from the majority of fans I reckon. If they announce a move some time after categorically saying we're not moving because of how historic the ground is, then there would be absolute civil war. I just can't see that they'd knowingly do that.

Chris Heck doesn't give two fucks what regular Villa fans think.

If we aren't A+ tickets, or whatever they are called, he isn't interested.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 22, 2024, 04:59:50 PM
He just really wanted to sing.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 22, 2024, 05:00:57 PM
I do think Chris has got a point. There aren't many businesses where the customers are as emotionally attached to the product as football fans. There would be upset if they'd announced we were going to leave Villa, from the majority of fans I reckon. If they announce a move some time after categorically saying we're not moving because of how historic the ground is, then there would be absolute civil war. I just can't see that they'd knowingly do that.

People are going to be angry about what they were always going to be angry about. If they announced a move or rebuild now, it wouldn't matter what he said or when. The anger would be coming regardless.

I think it's much more likely that he doesn't expect anyone to remember that he said that. The fact that he said it certainly isn't going to impact any business decision and certainly can't be taken as any kind of promise.

Aside from anything else, it's not his promise to make. He doesn't own the club. It's absolutely meaningless.

I don't buy that sorry. He's the CEO of the club and therefore whilst not the owner, his words do have meaning. And the easiest thing would be to simply say nothing.

Well not really. If the owners tell him tomorrow to move, he'll move. So it's literally not in his power to keep that promise. It would have been wiser to say nothing, definitely.

They will either move, rebuild, or knock down and rebuild stands. Thinking they're not going to do anything because they've made a video is a bit silly really.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on May 22, 2024, 05:06:32 PM
I just don't think the 'move' part of your last paragraph will happen anytime soon. The rest? Sure.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 22, 2024, 05:18:29 PM

They will either move, rebuild, or knock down and rebuild stands. Thinking they're not going to do anything because they've made a video is a bit silly really.
Isn't it sillier to think our CEO would categorically state we are not going to move if we were planning to move? 
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 22, 2024, 05:33:25 PM

They will either move, rebuild, or knock down and rebuild stands. Thinking they're not going to do anything because they've made a video is a bit silly really.
Isn't it sillier to think our CEO would categorically state we are not going to move if we were planning to move?

What I’ve said is that what he said in the video is not going to affect the business decision. And that if it suits their plans to control the narrative they would have no qualms about going back on previous statements, yes.

Hardnosed business people don’t let these things get in the way of the right decision.

I’ve always said I think they will redevelop on the existing site. I think that’s the more straight forward solution. But attachment, sentimentality, fan response, PR videos, or previous statements won’t factor into it one bit.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on May 22, 2024, 05:37:19 PM
The announcement of a stadium move would have been massive for him to make his own statement.  The fact that he’s stated we are not moving in his lifetime pretty well puts the kybosh on anything happening within the next ten years in my view.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 22, 2024, 05:58:35 PM
The announcement of a stadium move would have been massive for him to make his own statement.  The fact that he’s stated we are not moving in his lifetime pretty well puts the kybosh on anything happening within the next ten years in my view.

You give him ten years, eh?  ;D
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 22, 2024, 06:11:30 PM
The announcement of a stadium move would have been massive for him to make his own statement.  The fact that he’s stated we are not moving in his lifetime pretty well puts the kybosh on anything happening within the next ten years in my view.

You give him ten years, eh?  ;D

Agree. He won't be here in three years IMAO.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 22, 2024, 06:17:45 PM
The announcement of a stadium move would have been massive for him to make his own statement.  The fact that he’s stated we are not moving in his lifetime pretty well puts the kybosh on anything happening within the next ten years in my view.
I bet he's glad you're not his doctor.

I see Heck getting a lot of stick, but he's improved the kit deal, he's improved on the front-of-shirt deal and he's applying methods to bring in more matchday revenue.

I didn't like the reversal of the club badge, nor did I like the cancellation (or is it a postponement?) of the North Stand redevelopment, but maybe we should trust him on the deals alone. He said in the interview in December that he "loves history", and he's said there's no prospect of us leaving VP for a long time to come in the recent video.

I suspect there is more news to come. Not sure when the new board members with backgrounds in stadium builds and infrastructure started but I'm assuming their expertise hasn't fully had chance to be exploited yet.
Title: Re: Chris Heck - President of Business Operations
Post by: Keeno on May 22, 2024, 06:55:54 PM
He may have flipped on some things and he may have flopped on others, but Heck has always categorically stated that we're not moving.

Indeed.

The most likely scenario to me is that we move away from VP for a year (or two) while major works are carried out on the ground.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on May 22, 2024, 09:55:04 PM
He may have flipped on some things and he may have flopped on others, but Heck has always categorically stated that we're not moving.

Indeed.

The most likely scenario to me is that we move away from VP for a year (or two) while major works are carried out on the ground.
We could do a ground share with another club, possibly one that holds in the region of 60 thousand spectators, anybody know of one getting built during the summer?
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 23, 2024, 08:44:08 AM
He may have flipped on some things and he may have flopped on others, but Heck has always categorically stated that we're not moving.

Indeed.

The most likely scenario to me is that we move away from VP for a year (or two) while major works are carried out on the ground.
We could do a ground share with another club, possibly one that holds in the region of 60 thousand spectators, anybody know of one getting built during the summer?
Yes the Wheels site is ready for development.

Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 23, 2024, 08:45:29 AM
He may have flipped on some things and he may have flopped on others, but Heck has always categorically stated that we're not moving.

Indeed.

The most likely scenario to me is that we move away from VP for a year (or two) while major works are carried out on the ground.

I think the only realistic place we could do that would be at Wolves. Not too far, not quite big enough but not that far off.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 23, 2024, 08:49:50 AM
He may have flipped on some things and he may have flopped on others, but Heck has always categorically stated that we're not moving.

Indeed.

The most likely scenario to me is that we move away from VP for a year (or two) while major works are carried out on the ground.

I think the only realistic place we could do that would be at Wolves. Not too far, not quite big enough but not that far off.

Leicester maybe? Bit further away but will be 40,000 with the new stand.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 23, 2024, 08:50:57 AM
Surely it would be the Alexander Stadium, unused since the Commonwealth Games, add temporary stands at either end should get it up to around 35000...
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 23, 2024, 09:10:48 AM
He may have flipped on some things and he may have flopped on others, but Heck has always categorically stated that we're not moving.

Indeed.

The most likely scenario to me is that we move away from VP for a year (or two) while major works are carried out on the ground.

I think the only realistic place we could do that would be at Wolves. Not too far, not quite big enough but not that far off.

Leicester maybe? Bit further away but will be 40,000 with the new stand.

Coventry is a bit bigger than Wulvz and has the benefit of not being in the town and close to the motorway.

Or in Wolverhampton.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 23, 2024, 09:21:20 AM
He may have flipped on some things and he may have flopped on others, but Heck has always categorically stated that we're not moving.

Indeed.

The most likely scenario to me is that we move away from VP for a year (or two) while major works are carried out on the ground.

I think the only realistic place we could do that would be at Wolves. Not too far, not quite big enough but not that far off.

Leicester maybe? Bit further away but will be 40,000 with the new stand.

I reckon that'd be way too far away for them to consider tbh, Wolves is pretty easy to get to, on the local transport network and only a few miles away.

Obviously, it'd also mean time travelling back to 1975, which would pose a challenge.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 23, 2024, 09:22:32 AM
Surely it would be the Alexander Stadium, unused since the Commonwealth Games, add temporary stands at either end should get it up to around 35000...

It's not set up for football, though and I doubt they'd want to be fucking about with temporary stands, either. Plus it'd be truly awful watching football in an athletics stadium. I reckon 2 or 3 years playing there would do some significant damage.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 23, 2024, 09:33:30 AM
But er, Coventry? Or do you hate the place so much you're not even willing to discuss it?

In which case, fair enough.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on May 23, 2024, 09:39:35 AM
Surely it would be the Alexander Stadium, unused since the Commonwealth Games, add temporary stands at either end should get it up to around 35000...

It's not set up for football, though and I doubt they'd want to be fucking about with temporary stands, either. Plus it'd be truly awful watching football in an athletics stadium. I reckon 2 or 3 years playing there would do some significant damage.


Barcelona are doing it.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on May 23, 2024, 09:40:00 AM
Surely it would be the Alexander Stadium, unused since the Commonwealth Games, add temporary stands at either end should get it up to around 35000...
I'd wonder if it might be possible to use the Alex stadium for summer months only ...

So Mid March through to Mid October, play there whilst the weather's not too bad.  Play the winter months at Villa Park.  Alternate between the two until all the work's done.

Then you'd do the 'big' construction tasks in that ~6 month window, try to get part of the new stand(s) open, and do things that aren't impacted by supporters in the ground for the other ~6months.

We'd still play the majority of games each season at Villa Park, and the few games that we didn't play there would be in Perry Barr ... marginally further away than Wellington Road, but not massively so.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 23, 2024, 09:42:17 AM
Coventry, Leicester, Wolves, Perry Barr? How is playing at a 36,000 capacity Villa Park for 18 months a worse solution than any of those?

And long-term figure out a way to do the Witton Lane without needing to close the stand.

I think we are all falling into the trap of trying to find logic in the 'pause': it must be a new stadium instead, it must be because they can't afford to reduce capacity, it must be because they fear the atmosphere would suffer, it must be because they have decided 42,000 is enough for us, it must be because we need to play at another venue while the works are done.

Playing at another venue isn't going to be all that different to playing in front of a temporarily reduced capacity Villa Park - something we have done when the other stands were rebuilt.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 23, 2024, 09:49:45 AM
You're going to take a hit on matchday revenue whatever you do if we have to play somewhere else. I don't think the capacity is the biggest concern as we only have to home 25k season ticket holders plus whatever the mandatory away allocation is.

I suspect any local 30k stadium with good entertainment / hospitality facilities would do nicely. I think the Ricoh would fit this?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 23, 2024, 09:50:10 AM
Surely it would be the Alexander Stadium, unused since the Commonwealth Games, add temporary stands at either end should get it up to around 35000...

It's not set up for football, though and I doubt they'd want to be fucking about with temporary stands, either. Plus it'd be truly awful watching football in an athletics stadium. I reckon 2 or 3 years playing there would do some significant damage.


Barcelona are doing it.

That stadium has been used for football by Espanyol for ages though.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 23, 2024, 09:55:09 AM
Coventry, Leicester, Wolves, Perry Barr? How is playing at a 36,000 capacity Villa Park for 18 months a worse solution than any of those?

And long-term figure out a way to do the Witton Lane without needing to close the stand.

I think we are all falling into the trap of trying to find logic in the 'pause': it must be a new stadium instead, it must be because they can't afford to reduce capacity, it must be because they fear the atmosphere would suffer, it must be because they have decided 42,000 is enough for us, it must be because we need to play at another venue while the works are done.

Playing at another venue isn't going to be all that different to playing in front of a temporarily reduced capacity Villa Park - something we have done when the other stands were rebuilt.

Look, I know you really want a new North Stand, but the reason we'd 'move elsewhere' is to allow us to redevelop the whole site. It's not just about capacity, it's what that capacity is generating financially.

When you look at that footprint of the land we own, you think if we just moved the stadium 50 yards back towards Witton we'd solve a lot of problems.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on May 23, 2024, 09:55:25 AM
I watched a game in that stadium, Espanyol v Real Madrid, it was terrible. Didn't last too long into the second half.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 23, 2024, 10:03:10 AM
Coventry, Leicester, Wolves, Perry Barr? How is playing at a 36,000 capacity Villa Park for 18 months a worse solution than any of those?

And long-term figure out a way to do the Witton Lane without needing to close the stand.

I think we are all falling into the trap of trying to find logic in the 'pause': it must be a new stadium instead, it must be because they can't afford to reduce capacity, it must be because they fear the atmosphere would suffer, it must be because they have decided 42,000 is enough for us, it must be because we need to play at another venue while the works are done.

Playing at another venue isn't going to be all that different to playing in front of a temporarily reduced capacity Villa Park - something we have done when the other stands were rebuilt.

Look, I know you really want a new North Stand, but the reason we'd 'move elsewhere' is to allow us to redevelop the whole site. It's not just about capacity, it's what that capacity is generating financially.

When you look at that footprint of the land we own, you think if we just moved the stadium 50 yards back towards Witton we'd solve a lot of problems.

Yep, we have a lot of land at Villa Park - enough to fit the Emirates or the Spurs Toilet in. It's just the shape it's in that causes the problem.

I'm pretty sure there is a solution to be found on the site, whether it's step by step stand replacement or an entire rebuild on the site.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 23, 2024, 10:08:21 AM
Coventry, Leicester, Wolves, Perry Barr? How is playing at a 36,000 capacity Villa Park for 18 months a worse solution than any of those?

And long-term figure out a way to do the Witton Lane without needing to close the stand.

I think we are all falling into the trap of trying to find logic in the 'pause': it must be a new stadium instead, it must be because they can't afford to reduce capacity, it must be because they fear the atmosphere would suffer, it must be because they have decided 42,000 is enough for us, it must be because we need to play at another venue while the works are done.

Playing at another venue isn't going to be all that different to playing in front of a temporarily reduced capacity Villa Park - something we have done when the other stands were rebuilt.

Look, I know you really want a new North Stand, but the reason we'd 'move elsewhere' is to allow us to redevelop the whole site. It's not just about capacity, it's what that capacity is generating financially.

When you look at that footprint of the land we own, you think if we just moved the stadium 50 yards back towards Witton we'd solve a lot of problems.

I accept your point but to me it is a huge undertaking for a small gain? The true pinch point at Villa Park is the Holte Trinity corner and those two stands are currently our largest, most spacious stands and the Holte by far our grandest.

Shifting the whole site back will allow us make some gains but we'd be repalcing the two best stands currently to achieve those gains. Also, moving back towards Witton may bring the houses on nelson road into the mix. Would we have to acquire them? Also, if that is the plan, why are we investing in enlarging our club shop when under such a scheme we'd be demolishing it to move the whole stadium towards Witton?

Not trying to argue against what you outline, it it a good proposal, just that they are going about it a funny way if that is indeed the masterplan.

Which brings me back to my position that the best solution is also the simple one that we make our current worst stand our best stand and get to 50k without all that disruption.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 23, 2024, 10:12:14 AM

I'd wonder if it might be possible to use the Alex stadium for summer months only ...

So Mid March through to Mid October, play there whilst the weather's not too bad.  Play the winter months at Villa Park.  Alternate between the two until all the work's done.

Then you'd do the 'big' construction tasks in that ~6 month window, try to get part of the new stand(s) open, and do things that aren't impacted by supporters in the ground for the other ~6months.

We'd still play the majority of games each season at Villa Park, and the few games that we didn't play there would be in Perry Barr ... marginally further away than Wellington Road, but not massively so.
I think the PL have a rule about club's not staging home games in more than one "home" in any given season. They did give Spurs special dispensation to play at Wembley and their new home only because of building work overrunning and I think a safety certificate issue, but I can't imagine we'd be allowed to do what you describe, as otherwise reasonable an idea as it is.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 23, 2024, 10:27:43 AM
(https://i.ibb.co/h86QwK8/Spuds-Park.png)

I did this abomination to see just how restrictive our site is. Even taking into account the inaccuracies of my fag packet methods, it gives a decent idea of both the potential and the problems.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 23, 2024, 10:28:59 AM
And shifting toward Witton looks equally constricted really.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 23, 2024, 10:32:04 AM
You could fit it behind, centred on the gate behind the North Stand, too. But houses on McGregor Close and Manor Road would need to be bought.

That would allow for potential work to be carried out while the original was still open, but I've no idea how feasible that would be managing a matchday with a construction site there.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 23, 2024, 10:37:00 AM
Much like Leitch's original plans, we'd need to build two big massive fuck off 'ends' and relatively slimline side stands
Title: Re: Chris Heck - President of Business Operations
Post by: Neil Hawkes on May 23, 2024, 12:26:32 PM
Why don't we have it all fully enclosed, with seats suspended from the roof?
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 23, 2024, 12:29:19 PM
Why don't we have it all fully enclosed, with seats suspended from the roof?
Whilst obviously a very sensible plan, are you allowed to have a closed roof in the PL?
Title: Re: Chris Heck - President of Business Operations
Post by: Neil Hawkes on May 23, 2024, 12:35:19 PM
Why don't we have it all fully enclosed, with seats suspended from the roof?
Whilst obviously a very sensible plan, are you allowed to have a closed roof in the PL?
Bugger - when do we become M.City and do what we want?................(hopefully never)
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 23, 2024, 12:54:05 PM
Why don't we have it all fully enclosed, with seats suspended from the roof?

Small time thinking, we should build the worlds first gyroscopic stadium with people on all sides .
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 23, 2024, 01:02:52 PM
Why don't we have it all fully enclosed, with seats suspended from the roof?

Small time thinking, we should build the worlds first gyroscopic stadium with people on all sides .

I feel like we're *this* close to a lecture on how telescopic dampers and rigid stays hold the key to our new 'mobile' stadium.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on May 23, 2024, 01:05:11 PM
Why don't we have it all fully enclosed, with seats suspended from the roof?

Small time thinking, we should build the worlds first gyroscopic stadium with people on all sides .

I feel like we're *this* close to a lecture on how telescopic dampers and rigid stays hold the key to our new 'mobile' stadium.

Well far be it from me as someone who knows nothing about gyroscopic engineering or any type of engineering for that matter to enlighten you further……
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 23, 2024, 01:18:16 PM
It might take a bit longer getting out of the stadium, I accept that. It's a small price for progress in my view.
Title: Re: Chris Heck - President of Business Operations
Post by: Neil Hawkes on May 23, 2024, 01:20:54 PM
Why don't we have it all fully enclosed, with seats suspended from the roof?

Small time thinking, we should build the worlds first gyroscopic stadium with people on all sides .

I feel like we're *this* close to a lecture on how telescopic dampers and rigid stays hold the key to our new 'mobile' stadium.
This is what we need: https://www.mattgyver.com/tutorials/2021/3/1/howls-moving-castle-animated
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on May 23, 2024, 02:34:54 PM
Quote
I see Heck getting a lot of stick, but he's improved the kit deal, he's improved on the front-of-shirt deal and he's applying methods to bring in more matchday revenue.

I didn't like the reversal of the club badge, nor did I like the cancellation (or is it a postponement?) of the North Stand redevelopment, but maybe we should trust him on the deals alone. He said in the interview in December that he "loves history", and he's said there's no prospect of us leaving VP for a long time to come in the recent video.

I suspect there is more news to come. Not sure when the new board members with backgrounds in stadium builds and infrastructure started but I'm assuming their expertise hasn't fully had chance to be exploited yet.

I think we should cut the guy some slack - considering he had probably never heard of us 18 months ago he has done all the above and more.

Rather than speculate we can only measure on what has actually been achieved and so far it  / he has been a resounding success.


* Cannot wait to see the new kit - and all the other merch that will come with it
* Cannot wait to see the new seating
* Cannot wait to see the new store to sell it all in
At some point with all these experts signing up we will have a big reveal for the stadium plans - and i cannot wait!
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on May 23, 2024, 02:58:55 PM
Bloody hell Hookey that is very positive 💪😃
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on May 23, 2024, 06:11:33 PM
Bloody hell Hookey that is very positive 💪😃

Well i feel that the guy is light years ahead of Tom Fox, Ellis and Purslow with a huge successful track record so until there is a reason to doubt or criticise i think we should support him.

I really see a bright future

Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 23, 2024, 06:18:10 PM
Heck is happily treating the loyal fans with contempt .
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on May 23, 2024, 06:28:47 PM
Bloody hell Hookey that is very positive 💪😃

Whether or not it was overly positive, it may have been a little premature. ;)
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 23, 2024, 06:29:05 PM
Heck is happily treating the loyal fans with contempt .
How do we know that? How do you know that those moving won't be able to get similar, equivalent seats?

If anyone if going to be impacted by this it's the casual fan who will have a harder time getting their hands on tickets because there will be less for sale on a game-by-game basis.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 23, 2024, 06:33:38 PM
Heck is happily treating the loyal fans with contempt .
How do we know that? How do you know that those moving won't be able to get similar, equivalent seats?

If anyone if going to be impacted by this it's the casual fan who will have a harder time getting their hands on tickets because there will be less for sale on a game-by-game basis.
Impacted fans are getting first dibs on any seats not renewed other than that (which wont be many) they will shunted into far more inferior seats . Defend that if you want but its not for me .
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on May 23, 2024, 06:39:44 PM
To be fair, given the massive improvements on the pitch I think my granny could have negotiated better sponsorship deals for the club (and she's been dead for 10 years).

I agree that Heck should only be judged on his actual performance and not gossip or conjecture. We will have to wait and see.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on May 23, 2024, 06:40:04 PM
Heck is happily treating the loyal fans with contempt .

Contempt would have been settling on the deals we had in place with Castore and BK8. Contempt would have been saying fuck it we’re moving Villa Park to a soulless site and calling it the Aldi Arena because they gave us a few quid. I get that the badge could and should have been handled better. And I don’t think for a second we have given up as a club on greater remodeling of the ground. It just might not happen now or the same concept as floated last year. I don’t disagree his communication on it could have been tidier. But by some he gets hammered for everything. Which I think is unfair. Because if you’re smashing him then you are criticizing to the same level Wes and Nas. Unless you think he acts in a rogue capacity without the knowledge and agreement of the owners. And if you think that you’re a little naive.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 23, 2024, 07:05:18 PM
Heck is happily treating the loyal fans with contempt .
How do we know that? How do you know that those moving won't be able to get similar, equivalent seats?

If anyone if going to be impacted by this it's the casual fan who will have a harder time getting their hands on tickets because there will be less for sale on a game-by-game basis.
Impacted fans are getting first dibs on any seats not renewed other than that (which wont be many) they will shunted into far more inferior seats . Defend that if you want but its not for me .
They'll also have the pick of the seven or eight thousand seats that aren't season ticket/away end/hospitality seats. You don't know they'll be inferior at all. Some may.only have to move a few rows.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 23, 2024, 07:09:38 PM
Heck is happily treating the loyal fans with contempt .

Contempt would have been settling on the deals we had in place with Castore and BK8. Contempt would have been saying fuck it we’re moving Villa Park to a soulless site and calling it the Aldi Arena because they gave us a few quid. I get that the badge could and should have been handled better. And I don’t think for a second we have given up as a club on greater remodeling of the ground. It just might not happen now or the same concept as floated last year. I don’t disagree his communication on it could have been tidier. But by some he gets hammered for everything. Which I think is unfair. Because if you’re smashing him then you are criticizing to the same level Wes and Nas. Unless you think he acts in a rogue capacity without the knowledge and agreement of the owners. And if you think that you’re a little naive.

You've said this a couple of times. What's wrong with criticising the owners? They're not infallible.

I'm glad they're here, and that the relationship has been mutually beneficial so far, but if and when they start acting the C-word, they'll rightly get both barrels. Our relationship with them is commercial, transactional - we shouldn't be fooled into feeling gratitude to a couple of billionaires who are in it for their own reasons.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on May 23, 2024, 07:10:32 PM
This really isn't anything new, although I'm certainly not defending it, but my mate used to sit front row of the Trinity on the half way line and was moved for corporate many years ago.

It's hard to swallow but loyalty and dedication through thick and thin have been rendered worthless.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 23, 2024, 07:30:51 PM
Whether they're in it for their own reasons or not- if you enjoyed last season (and you ought to have enjoyed more than any in 40 years) then there's only so many leavers they can pull to try and ensure it's repeated. This is one. That doesn't make it any less difficult for somebody moved from a beloved seat, but here is another consequence of FFP or whatever it calls itself.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 23, 2024, 07:33:17 PM
Whether they're in it for their own reasons or not- if you enjoyed last season (and you ought to have enjoyed more than any in 40 years) then there's only so many leavers they can pull to try and ensure it's repeated. This is one. That doesn't make it any less difficult for somebody moved from a beloved seat, but here is another consequence of FFP or whatever it calls itself.

I'm probably the only leaver that's still pullable.

I wasn't having a pop at them, just at TV's idea that any dissent is verboten.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 23, 2024, 07:37:12 PM
No I get you, I think I'm coming at it from an angle that it doesn't have to be a good/bad dichotomy. If the extra 900 GA+ tickets get us that extra 0.5% to achieve something, then the 299,999,100 Villa fans out there not affected by this will be overjoyed, but they'll still be losers. This is the game, we all know the rules, whether you like it or not, well- doesn't matter and hasn't for a long time. Probably hasn't mattered for decade after decade when you consider HDE.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 23, 2024, 07:45:25 PM
Whether they're in it for their own reasons or not- if you enjoyed last season (and you ought to have enjoyed more than any in 40 years) then there's only so many leavers they can pull to try and ensure it's repeated. This is one. That doesn't make it any less difficult for somebody moved from a beloved seat, but here is another consequence of FFP or whatever it calls itself.

I wasn't having a pop at them, just at TV's idea that any dissent is verboten.

Indeed.

I don't see why some people see everything so black & white.

If we criticise Heck for the crest, then we cant give him credit for the adidas deal. Which is nonsense.

Some of what he has done is good. Some of what he has done is shit.

And the same goes for the owners. Or the manager. Or the players.

Not everything has to be ALL candy floss grass & lollipop trees. And not everything has to be ALL doom & gloom.

The truth is most often found in the middle.
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on May 23, 2024, 07:57:03 PM
On the subject of Heck, i can't believe how much positivity is gushing around for him in here.....

- Literally the only tangibly 'good' thing he's done so far is secure the Adidas deal, and let's face it, as a sportswear firm looking for a promising football team, (*fairly cheap to sign with large profit potential), an 'Unai Emery Champions League chasing Aston Villa' are pretty much a shoe-in, so you've got to question how difficult this actually was. Also, let's not tempt fate but we haven't actually SEEN the state of the kit yet - Not too promising considering the clusterfuck he's made of the badge!

Regarding season ticket prices/fans being moved, someone mentioned it earlier... It feels like it's getting to the point where ALL Premier League fans need to stage a super league level retaliation. On what planet should there be so much money flying around a sport (*made special BY THE FANS), where the fans are the ones who get royally shafted? That TV money should be used to subsidise ticket prices instead of just adding extra naughts to transfers and agents fees?!

God I wish we operated more like the Bundesliga here..... I love going to the Villa, but I'm not going to be taken for a mug much longer. If I get one of those letters (*I'm in row F of trinity upper), that could be it for me, which would be typical when all that effort of supporting that shambles over the years looks to finally be paying off.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 23, 2024, 07:58:23 PM
The Adidas deal was a bloody tap in too given Sawaris is on the board and owns 6% etc
Title: Re: Chris Heck - President of Business Operations
Post by: garyellis on May 23, 2024, 07:59:13 PM
Whether they're in it for their own reasons or not- if you enjoyed last season (and you ought to have enjoyed more than any in 40 years) then there's only so many leavers they can pull to try and ensure it's repeated. This is one. That doesn't make it any less difficult for somebody moved from a beloved seat, but here is another consequence of FFP or whatever it calls itself.

I wasn't having a pop at them, just at TV's idea that any dissent is verboten.

Indeed.

I don't see why some people see everything so black & white.

If we criticise Heck for the crest, then we cant give him credit for the adidas deal. Which is nonsense.

Some of what he has done is good. Some of what he has done is shit.

And the same goes for the owners. Or the manager. Or the players.

Not everything has to be ALL candy floss grass & lollipop trees. And not everything has to be ALL doom & gloom.

The truth is most often found in the middle.
With the caveat that my club is unrecognisable from 5 years ago and that is due to the owners and management
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on May 23, 2024, 08:13:05 PM
Heck is happily treating the loyal fans with contempt .

Contempt would have been settling on the deals we had in place with Castore and BK8. Contempt would have been saying fuck it we’re moving Villa Park to a soulless site and calling it the Aldi Arena because they gave us a few quid. I get that the badge could and should have been handled better. And I don’t think for a second we have given up as a club on greater remodeling of the ground. It just might not happen now or the same concept as floated last year. I don’t disagree his communication on it could have been tidier. But by some he gets hammered for everything. Which I think is unfair. Because if you’re smashing him then you are criticizing to the same level Wes and Nas. Unless you think he acts in a rogue capacity without the knowledge and agreement of the owners. And if you think that you’re a little naive.

You've said this a couple of times. What's wrong with criticising the owners? They're not infallible.

I'm glad they're here, and that the relationship has been mutually beneficial so far, but if and when they start acting the C-word, they'll rightly get both barrels. Our relationship with them is commercial, transactional - we shouldn't be fooled into feeling gratitude to a couple of billionaires who are in it for their own reasons.

I have said that and there is nothing at all criticizing the owners. It's just that Heck tends to get the stick as if he's making those statements, decisions about the club and it's direction.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 23, 2024, 08:34:17 PM
The Adidas deal was a bloody tap in too given Sawaris is on the board and owns 6% etc
I don't think it is a tap in. If it doesn't make business sense does Sawiris let it happen?

If Gerrard is still manager, does.Sawiris let it happen?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 23, 2024, 08:57:28 PM
Being a shareholder in a company does not give you some automatic control over how the business is run, especially not on something so piddlingly small in terms of numbers to a company like Adidas.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 23, 2024, 09:04:49 PM
He is the largest non-institutional shareholder. 6% is not piddling in this instance.*


*I do know what I'm talking about, but I'm at my limit. I can't field any questions.

Edit: I'm not suggesting he makes executive decisions, just that he may wield some quite firm soft power.
Title: Re: Chris Heck - President of Business Operations
Post by: nigel on May 23, 2024, 09:06:54 PM
The Adidas deal was a bloody tap in too given Sawaris is on the board and owns 6% etc
I don't think it is a tap in. If it doesn't make business sense does Sawiris let it happen?

If Gerrard is still manager, does.Sawiris let it happen?

I think Sawaris is pretty ruthless when he needs to be.
He was at Fulham and, virtually, within minutes of the final whistle Gerrard was out and Purslow soon followed.
It was Sawaris in all the photos with Unai, so I’m guessing he did the negotiations on that front.
He must have spoken to Edens about this.
This pair don’t appear to fk about so some interesting times lie ahead.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 23, 2024, 09:06:54 PM
He is the largest non-institutional shareholder. 6% is not piddling in this instance.*


*I do know what I'm talking about, but I'm at my limit. I can't field any questions.

Edit: I'm not suggesting he makes executive decisions, just that he may wield some quite firm soft power.

The fact he's on the board is of more significant relevance.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 23, 2024, 09:09:49 PM
Firm Soft Power would be the title of my down tempo, introspective second solo album.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 23, 2024, 09:10:43 PM
Firm Soft Power would be the title of my down tempo, introspective second solo album.

It's my name for my love-making style.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 23, 2024, 09:10:44 PM
Firm Soft Power would be the title of my down tempo, introspective second solo album.

Why not The 6%?
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on May 23, 2024, 09:11:25 PM
Firm Soft Power would be the title of my down tempo, introspective second solo album.

Why not The 6%?

That's my love-making style.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 23, 2024, 09:42:22 PM
Being a shareholder in a company does not give you some automatic control over how the business is run, especially not on something so piddlingly small in terms of numbers to a company like Adidas.
He's a main board Director at Adidas aswell as major shareholder. He has an absolute hand at the table and a big one .
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 23, 2024, 09:53:55 PM
Nas doesn't own 6% of Adidas, he has 3.34%.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 23, 2024, 09:57:42 PM
Nas doesn't own 6% of Adidas, he has 3.34%.
That's still a massive stake and he'd be a major voice there.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 23, 2024, 09:59:23 PM
Ownership and control are two separate things Coops. His shareholding is neither here nor there.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 23, 2024, 10:00:27 PM
Duh , he's on the main board at Adidas as well as being a majority shareholder .
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on May 23, 2024, 10:02:16 PM
Last season was our best finish since 2010, when Nike sponsored us. This season was our best finish since 1996 when we won a trophy and were an outside bet for a treble.

Of course our commercial deals will be better as we haven't been in such a position of strength in a very long time. i won't be cheering Heck just yet until the medium- to long-term vision for the stadium becomes clear as we will hit the glass ceiling again unless that changes.

I also found it a bit class-less the way he threw shade on the deals he inherited given they presumably reflect a club getting itself re-established in the league after a three year sojourn in Division 2.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 23, 2024, 10:05:01 PM
Duh , he's on the main board at Adidas as well as being a majority shareholder .

I know, that's why I said his shareholding is neither here nor there and that ownership and control are distinct.

Shares = ownership. But tiny number.
Director = control of the company, albeit he's one of a load of them.

The later is more important to making decisions.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 23, 2024, 10:06:36 PM
Duh , he's on the main board at Adidas as well as being a majority shareholder .

He's not a majority shareholder. Majority means >50%. He's the biggest single non-institutional investor. And he's not on the main executive board, he's on the supervisory board, as German companies have two distinct groups.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 23, 2024, 10:09:15 PM
Eitherway, it's not a tap in and it's a massive new deal with probably the best sportswear manufacturer going.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 23, 2024, 10:15:44 PM
He's a major shareholder . And Director . He will therefore have significant influence . I accept google won't tell you that though .
As you were. (no gap) .
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 23, 2024, 10:15:53 PM
Eitherway, it's not a tap in and it's a massive new deal with probably the best sportswear manufacturer going.
Throw in the Betano deal as well and I'd say Heck has done well.

Where I suspect Heck has fallen down is in his initial communications and the way we learned about the new North Stand not happening (yet?) as well as the nonsense with the club badge. You get only one chance to make a first impression, and to be fair he flunked it.

Some of us it seems are willing to see past that, and others are not.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 23, 2024, 10:19:36 PM
He's a major shareholder . And Director . He will therefore have significant influence . I accept google won't tell you that though .
As you were. (no gap) .

It wasn't a "tap in" as you initially described it, though, Tim, was it?

Title: Re: Chris Heck - President of Business Operations
Post by: Steve67 on May 23, 2024, 10:22:08 PM
I'm not sure what there is to moan about.  We are in the champions league, about to pick up over £50mill for prize money, have a better kit deal, better sponsors, making good money with attendances and Atairos probably about to do something good with the stadium and infrastructure.  A step up from the likes of Wyness, Faulkner et al.  Improve the communication and the service in some of the stadium areas and we are well on the way.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 23, 2024, 10:22:22 PM
He's a major shareholder . And Director . He will therefore have significant influence . I accept google won't tell you that though .
As you were. (no gap) .

It wasn't a "tap in" as you initially described it, though, Tim, was it?
In my opinion it is a tap in 100%. Adidas (Sawaris) were always going to be our new kit supplier , as for the £** , as per above. Thank Emery & the team for the success on the pitch to make the figures look market rate.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 23, 2024, 10:27:07 PM
He's a major shareholder . And Director . He will therefore have significant influence . I accept google won't tell you that though .
As you were. (no gap) .


It wasn't a "tap in" as you initially described it, though, Tim, was it?
In my opinion it is a tap in 100%. Adidas (Sawaris) were always going to be our new kit supplier , as for the £** , as per above. Thank Emery & the team for the success on the pitch to make the figures look market rate.
If we were seventeenth in the Premier League (or worse) was Adidas always going to be our new kit supplier?

Aston Villa, (in the scenario I describe above) a bit shit, bit of an half-arsed club. Will the people at Adidas really see it as a good bit of business for Adidas?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 23, 2024, 10:33:40 PM
He's a major shareholder . And Director . He will therefore have significant influence . I accept google won't tell you that though .
As you were. (no gap) .


It wasn't a "tap in" as you initially described it, though, Tim, was it?
In my opinion it is a tap in 100%. Adidas (Sawaris) were always going to be our new kit supplier , as for the £** , as per above. Thank Emery & the team for the success on the pitch to make the figures look market rate.
If we were seventeenth in the Premier League (or worse) was Adidas always going to be our new kit supplier?

Aston Villa, (in the scenario I describe above) a bit shit, bit of an half-arsed club. Will the people at Adidas really see it as a good bit of business for Adidas?
That's excatly my point. Because of success / Emery etc the new deal with Adidas is a tap in . I would think after the end of last season the deal was done fairly soon but too late for the Castore disaster .
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 23, 2024, 10:36:10 PM
He's a major shareholder . And Director . He will therefore have significant influence . I accept google won't tell you that though .
As you were. (no gap) .


It wasn't a "tap in" as you initially described it, though, Tim, was it?
In my opinion it is a tap in 100%. Adidas (Sawaris) were always going to be our new kit supplier , as for the £** , as per above. Thank Emery & the team for the success on the pitch to make the figures look market rate.
If we were seventeenth in the Premier League (or worse) was Adidas always going to be our new kit supplier?

Aston Villa, (in the scenario I describe above) a bit shit, bit of an half-arsed club. Will the people at Adidas really see it as a good bit of business for Adidas?
That's excatly my point. Because of success / Emery etc the new deal with Adidas is a tap in . I would think after the end of last season the deal was done fairly soon but too late for the Castore disaster .
But we have been here before and ended up with Reebok.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 23, 2024, 10:38:41 PM
He's a major shareholder . And Director . He will therefore have significant influence . I accept google won't tell you that though .
As you were. (no gap) .


It wasn't a "tap in" as you initially described it, though, Tim, was it?
In my opinion it is a tap in 100%. Adidas (Sawaris) were always going to be our new kit supplier , as for the £** , as per above. Thank Emery & the team for the success on the pitch to make the figures look market rate.
If we were seventeenth in the Premier League (or worse) was Adidas always going to be our new kit supplier?

Aston Villa, (in the scenario I describe above) a bit shit, bit of an half-arsed club. Will the people at Adidas really see it as a good bit of business for Adidas?
That's excatly my point. Because of success / Emery etc the new deal with Adidas is a tap in . I would think after the end of last season the deal was done fairly soon but too late for the Castore disaster .
But we have been here before and ended up with Reebok.
Jeez bro l, do i have to keep spelling it out . Because of the Sawaris/Adidas factor .
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 23, 2024, 10:47:14 PM
He's a major shareholder . And Director . He will therefore have significant influence . I accept google won't tell you that though .
As you were. (no gap) .


It wasn't a "tap in" as you initially described it, though, Tim, was it?
In my opinion it is a tap in 100%. Adidas (Sawaris) were always going to be our new kit supplier , as for the £** , as per above. Thank Emery & the team for the success on the pitch to make the figures look market rate.
If we were seventeenth in the Premier League (or worse) was Adidas always going to be our new kit supplier?

Aston Villa, (in the scenario I describe above) a bit shit, bit of an half-arsed club. Will the people at Adidas really see it as a good bit of business for Adidas?
That's excatly my point. Because of success / Emery etc the new deal with Adidas is a tap in . I would think after the end of last season the deal was done fairly soon but too late for the Castore disaster .
But we have been here before and ended up with Reebok.
Jeez bro l, do i have to keep spelling it out . Because of the Sawaris/Adidas factor .
And, er, jeez bro, if the deal isn't good for Adidas, it doesn't happen. It's not like Adidas are looking and saying "oh look, one of our shareholders has bought a football club, let's supply their kit".
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 23, 2024, 10:51:51 PM
He's a major shareholder . And Director . He will therefore have significant influence . I accept google won't tell you that though .
As you were. (no gap) .


It wasn't a "tap in" as you initially described it, though, Tim, was it?
In my opinion it is a tap in 100%. Adidas (Sawaris) were always going to be our new kit supplier , as for the £** , as per above. Thank Emery & the team for the success on the pitch to make the figures look market rate.
If we were seventeenth in the Premier League (or worse) was Adidas always going to be our new kit supplier?

Aston Villa, (in the scenario I describe above) a bit shit, bit of an half-arsed club. Will the people at Adidas really see it as a good bit of business for Adidas?
That's excatly my point. Because of success / Emery etc the new deal with Adidas is a tap in . I would think after the end of last season the deal was done fairly soon but too late for the Castore disaster .
But we have been here before and ended up with Reebok.
Jeez bro l, do i have to keep spelling it out . Because of the Sawaris/Adidas factor .
And, er, jeez bro, if the deal isn't good for Adidas, it doesn't happen. It's not like Adidas are looking and saying "oh look, one of our shareholders has bought a football club, let's supply their kit".
Ok .  ;).
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 23, 2024, 11:03:42 PM
He's a major shareholder . And Director . He will therefore have significant influence . I accept google won't tell you that though .
As you were. (no gap) .


It wasn't a "tap in" as you initially described it, though, Tim, was it?
In my opinion it is a tap in 100%. Adidas (Sawaris) were always going to be our new kit supplier , as for the £** , as per above. Thank Emery & the team for the success on the pitch to make the figures look market rate.
If we were seventeenth in the Premier League (or worse) was Adidas always going to be our new kit supplier?

Aston Villa, (in the scenario I describe above) a bit shit, bit of an half-arsed club. Will the people at Adidas really see it as a good bit of business for Adidas?
That's excatly my point. Because of success / Emery etc the new deal with Adidas is a tap in . I would think after the end of last season the deal was done fairly soon but too late for the Castore disaster .
But we have been here before and ended up with Reebok.
Jeez bro l, do i have to keep spelling it out . Because of the Sawaris/Adidas factor .
And, er, jeez bro, if the deal isn't good for Adidas, it doesn't happen. It's not like Adidas are looking and saying "oh look, one of our shareholders has bought a football club, let's supply their kit".
Ok .  ;).
I reckon you still need Heck to make it happen, to grease the wheels.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 23, 2024, 11:50:16 PM
Jeez bro l, do i have to keep spelling it out . Because of the Sawaris/Adidas factor .

No offence, but I'm not going to be paying much attention to anything you "spell out" if you can't start by spelling the guy's name correctly.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 24, 2024, 12:12:49 AM
Duh , he's on the main board at Adidas as well as being a majority shareholder .

He’s not a majority shareholder.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on May 24, 2024, 12:21:15 AM
Isn't it a conflict of interest, anyway?*



*I'm joking.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on May 24, 2024, 12:35:44 AM
Not if you're a majority shareholder.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on May 24, 2024, 07:43:47 AM
I don't see where the problem is with giving Heck some credit for this. Having NS on the Adidas board will have almost certainly helped, as he'd have been able to point Heck towards the right doors to knock ... but Adidas are going to do what's best for Adidas. They aren't going to pay above market rate for the deal, and they ain't committing people who are better deployed elsewhere.

When we see the kits & merchandise we'll know how good a deal it is. Cos if Adidas are putting in the effort for us then Heck has done well. That's what we're aiming for, not just being able to get Adidas kits which even Small Heath can manage (if they pay for generic ones and print them up with the bollocks badge)
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 24, 2024, 07:55:59 AM
I think it’s safe to say that if Chris Heck wasn’t performing and achieving what is expected of him then he simply wouldn’t be here very long.

I think he has done really well to get the deals he has, especially as both required getting out of an existing contract to do. But we can’t keep doing that every year, so I expect over the next twelve months he’s going to really have to work hard to find more revenue and show his value.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 24, 2024, 09:28:12 AM
How does our deal compare to Newcastle's?
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on May 24, 2024, 09:39:33 AM
If the deal was such a tap-in, how come it has taken 5 years of ownership before he could get them in as our suppliers? (I mean he definitely has all the sway apparently).
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 24, 2024, 09:46:57 AM
If the deal was such a tap-in, how come it has taken 5 years of ownership before he could get them in as our suppliers? (I mean he definitely has all the sway apparently).
All about timing and being able to support the figures . No point signing a deal with Adidas when your Championship or finishing 17th . We can backup the numbers agreed now . A tap-in for Heck . Credit to Emery and the team .
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 24, 2024, 09:46:58 AM
Being a shareholder in a company does not give you some automatic control over how the business is run, especially not on something so piddlingly small in terms of numbers to a company like Adidas.
He's a main board Director at Adidas aswell as major shareholder. He has an absolute hand at the table and a big one .

Fat handed twat.



Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 24, 2024, 09:55:18 AM
Of course we will have used our contact at adidas to help facilitate the deal. Heck needed to get it over the line, & good work for that, but we 100% used our contact to help. It's naive to think otherwise.

The biggest thing Heck would have done for the adidas deal was to get us out of the Castore deal. (But not the only thing before anyone jumps on me.) And without that, adidas doesn't happen.

Granted, he admits himself that the quality of that product was extremely poor, & we all saw that on the pitch ourselves, so that would have helped with those negotiations, but there was nothing to stop Castore saying "fuck you, stick it out".

But they didn't, for reasons of not wanting the publicity when we took them to court/they took us to court, or whatever, & it fell into place for our best season in over 30 years, to make the most money out of adidas.

So I think the adidas deal had a few elements helping it out. Good contacts. Timing. And Chris Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 24, 2024, 09:58:06 AM
How does our deal compare to Newcastle's?

Heck has said its our biggest sponsorship deal, so on that basis it's more than £20m a season. But I've not seen any figures beyond some random Twitter guff.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on May 24, 2024, 10:04:05 AM
If the deal was such a tap-in, how come it has taken 5 years of ownership before he could get them in as our suppliers? (I mean he definitely has all the sway apparently).
NS might've been able to point him to the right doors to knock on, but everything else is going to have been because it makes sense for Adidas. There's a huge corporation, they aren't doing things as favours to one of their many shareholders.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 24, 2024, 10:08:14 AM
All the fuss and hyperbole about 900 season ticket holders having to move in the name of progress, but when the North Stand redevelopment was stopped all the ire was about us not progressing as a result, even though had it gone ahead surely more season ticket holders would have been displaced.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 24, 2024, 10:16:10 AM
All the fuss and hyperbole about 900 season ticket holders having to move in the name of progress, but when the North Stand redevelopment was stopped all the ire was about us not progressing as a result, even though had it gone ahead surely more season ticket holders would have been displaced.

Yes, nobody seemed to give the slightest shit about that.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on May 24, 2024, 10:16:45 AM
If the deal was such a tap-in, how come it has taken 5 years of ownership before he could get them in as our suppliers? (I mean he definitely has all the sway apparently).
NS might've been able to point him to the right doors to knock on, but everything else is going to have been because it makes sense for Adidas. There's a huge corporation, they aren't doing things as favours to one of their many shareholders.

Well that is what VT has been hinting at? Remember they would have had to pay a lot less previously so they would have liked to pay lower costs.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 24, 2024, 10:30:04 AM
All the fuss and hyperbole about 900 season ticket holders having to move in the name of progress, but when the North Stand redevelopment was stopped all the ire was about us not progressing as a result, even though had it gone ahead surely more season ticket holders would have been displaced.

Yes, nobody seemed to give the slightest shit about that.

That would have been an entirely different situation though. Some short term pain for long term gain. They'd have come back to more seats and miles better facilities.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 24, 2024, 11:23:16 AM
How does our deal compare to Newcastle's?

From what I have seen, Newcastle have been given Elite status. Due mostly to expectation on the sports-washing billions making them massive.

I don't think we are getting that status, which is the same as Arsenal, Juventus, Man U.

I would expect from what has been said that we will be Premium level - on the same footing as Ajax, Celtic, etc.  To put this into Context, Leicester won the Premier League, FA Cup, and had consecutive top five finishes and apparently weren't given this level of deal.

The Premium clubs get custom shirt designs, a greater amount of the Adidas range available in their branding, kits in Adidas' online store and stored across Europe, as well as being in the global Adidas catalogue.

So I think we have definitely done well to get this deal.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on May 24, 2024, 11:47:29 AM
Proper tap in. Well done Chris Darren Bent Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 24, 2024, 11:53:30 AM
All the fuss and hyperbole about 900 season ticket holders having to move in the name of progress, but when the North Stand redevelopment was stopped all the ire was about us not progressing as a result, even though had it gone ahead surely more season ticket holders would have been displaced.

Yes, nobody seemed to give the slightest shit about that.

That would have been an entirely different situation though. Some short term pain for long term gain. They'd have come back to more seats and miles better facilities.

Yes it would be different alright, not a few rows away but to another part of the ground in a big scramble with thousands of others and very few options. And then no doubt welcomed back to the new stand at a significantly higher cost.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on May 24, 2024, 11:53:34 AM
All the fuss and hyperbole about 900 season ticket holders having to move in the name of progress, but when the North Stand redevelopment was stopped all the ire was about us not progressing as a result, even though had it gone ahead surely more season ticket holders would have been displaced.

Yes, nobody seemed to give the slightest shit about that.

That would have been an entirely different situation though. Some short term pain for long term gain. They'd have come back to more seats and miles better facilities.

Not for the people who would have to sit in another stand during ther process, and then be subject to a huge price hike if they did indeed get their choice of (presumably) non premium seating.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 24, 2024, 12:08:38 PM
All the fuss and hyperbole about 900 season ticket holders having to move in the name of progress, but when the North Stand redevelopment was stopped all the ire was about us not progressing as a result, even though had it gone ahead surely more season ticket holders would have been displaced.

Yes, nobody seemed to give the slightest shit about that.

That would have been an entirely different situation though. Some short term pain for long term gain. They'd have come back to more seats and miles better facilities.

Yes it would be different alright, not a few rows away but to another part of the ground in a big scramble with thousands of others and very few options. And then no doubt welcomed back to the new stand at a significantly higher cost.
It's called "Progress" apparently.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 24, 2024, 01:00:36 PM
I think if Newcastle got 'elite' and we didn't when our owner is a significant shareholder, that's a bit disappointing.

I know they sell more shirts, but when they negotiated the deal they weren't even CL.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on May 24, 2024, 06:40:09 PM
But wasn’t our deal done mid season when we exploited the Castore cock up to exit the deal that still had time to go….? Hardly gonna be elite in that circumstance
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 24, 2024, 06:43:20 PM
All the fuss and hyperbole about 900 season ticket holders having to move in the name of progress, but when the North Stand redevelopment was stopped all the ire was about us not progressing as a result, even though had it gone ahead surely more season ticket holders would have been displaced.

Yes, nobody seemed to give the slightest shit about that.

That would have been an entirely different situation though. Some short term pain for long term gain. They'd have come back to more seats and miles better facilities.

Not for the people who would have to sit in another stand during ther process, and then be subject to a huge price hike if they did indeed get their choice of (presumably) non premium seating.

That's pretty much unavoidable were we rebuilding part of the ground, though. Not sure what the club would be able to do to avoid that.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on May 24, 2024, 07:11:13 PM
I know, I was just making the point that regardless it's not great for anyone in that situation.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on May 24, 2024, 07:45:23 PM
But wasn’t our deal done mid season when we exploited the Castore cock up to exit the deal that still had time to go….? Hardly gonna be elite in that circumstance
We were in the top 4 and progressing well in the UCl.  Surely better placed than the horse punchers were when they got their elite deal.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on May 24, 2024, 07:55:16 PM
There's a reason for that. You are aware that every Geordie only owns one shirt and apart from the club shop there are no other clothing retailers in Newcastle?
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on May 24, 2024, 08:47:06 PM
There's a reason for that. You are aware that every Geordie only owns one shirt and apart from the club shop there are no other clothing retailers in Newcastle?

In fact it's so hard to buy a jacket there that you'll never see bloke in one, no matter how cold it is.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on May 26, 2024, 06:01:08 AM
All the fuss and hyperbole about 900 season ticket holders having to move in the name of progress, but when the North Stand redevelopment was stopped all the ire was about us not progressing as a result, even though had it gone ahead surely more season ticket holders would have been displaced.

Yes, nobody seemed to give the slightest shit about that.

That would have been an entirely different situation though. Some short term pain for long term gain. They'd have come back to more seats and miles better facilities.
900 hospitality seats @ £300-£500 a pop = £270,000-£450,000 a match

10000 normal seats at £30-£50 a pop = £300,000-£500,000 a match, but you have to provide infrastructure to cope with 10,000 extra people

Given loads have folk have been moaning about the difficulty in getting away from the ground after matches I think it's fairly obvious which is the better option of those 2 *right now*.

Long term gain etc etc.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 26, 2024, 07:22:10 AM
900 hospitality seats @ £300-£500 a pop = £270,000-£450,000 a match

10000 normal seats at £30-£50 a pop = £300,000-£500,000 a match, but you have to provide infrastructure to cope with 10,000 extra people

Given loads have folk have been moaning about the difficulty in getting away from the ground after matches I think it's fairly obvious which is the better option of those 2 *right now*.

Long term gain etc etc.

This is the key bit. Heck is tasked with getting our commercial revenue as high as he can, as quickly as he can, so we can fund improvements on the pitch.

Changes like this are low-hanging fruit compared to a new stand or more. The investment is lower, the timescale shorter, and far less barriers to implement.

They will milk this sort of thing for all its worth in the short term, but eventually they will have to rebuild at least a stand to continue. But by then they will have built up a customer base for it too.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 26, 2024, 07:26:18 AM
I don’t think it will be aimed at the premium price market, more likely the Terrace View type packages, they do not have the catering capability in the Witton.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on May 26, 2024, 08:11:47 AM
900 hospitality seats @ £300-£500 a pop = £270,000-£450,000 a match

10000 normal seats at £30-£50 a pop = £300,000-£500,000 a match, but you have to provide infrastructure to cope with 10,000 extra people

Given loads have folk have been moaning about the difficulty in getting away from the ground after matches I think it's fairly obvious which is the better option of those 2 *right now*.


But that's not the correct way to look at it. There's nothing stopping them doing the extra few hundred seats at any point, that could have been done (less however many were in the North) at any time.

And a new stand very, very obviously isn't going to be 10,000 new cheap tickets like you suggest.

It would would probably be more like 2,000 people in full corporate paying say, £500 a match = £1,000,000 a match
3,000 GA+ paying £150 a match = £450,000 a match
5,000 standard fee, probably paying a minimum of £50 a match = £250,000 a match

So they could be doing the posher new seats now, and in two years, have a brand new stand bringing in tens of millions more a year than it does currently.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 26, 2024, 09:51:09 PM
Is this a new sponsor?

https://x.com/avfc_vibes/status/1794819572434141311?s=46&t=GdM6cpVxe5IloByNCRheWA
Title: Re: Chris Heck - President of Business Operations
Post by: Steve67 on May 26, 2024, 09:53:18 PM
Getting plenty of X cover, so, yes, seems to be.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 26, 2024, 09:53:58 PM
Dunno about Cadbury, but what are Corpay? They sound like a Black Country bailifs.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 26, 2024, 09:55:57 PM
Monster too...
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 26, 2024, 10:03:30 PM
None of them are new. I guess we are just giving them more exposure now...


https://www.avfc.co.uk/news/2024/february/14/aston-villa-renews-partnership-with-cadbury-uk/ (https://www.avfc.co.uk/news/2024/february/14/aston-villa-renews-partnership-with-cadbury-uk/)

https://www.avfc.co.uk/news/2021/august/Villa-announce-partnership-with-Monster-Energy/ (https://www.avfc.co.uk/news/2021/august/Villa-announce-partnership-with-Monster-Energy/)

https://www.avfc.co.uk/news/2023/september/06/aston-villa-announce-corpay-partnership/ (https://www.avfc.co.uk/news/2023/september/06/aston-villa-announce-corpay-partnership/)

https://www.avfc.co.uk/partners/ (https://www.avfc.co.uk/partners/)

Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 26, 2024, 10:03:36 PM
Monster too...

I’m not sure but I think I’ve seen them linked before. Only a vague recollection though at most. A page in the programme maybe?
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on May 26, 2024, 10:05:47 PM
Yeah, see my other post. 👍
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on May 26, 2024, 10:11:57 PM
Dunno about Cadbury, but what are Corpay? They sound like a Black Country bailifs.

Or a Lancashire PPV soap.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 26, 2024, 10:17:07 PM
Yeah, see my other post. 👍

Ta.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on May 26, 2024, 11:18:38 PM
Quote
Is Corpay a Black Country loans company?
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on May 29, 2024, 12:04:29 PM
No figures in the renewal, but I wonder if there was a Champs League increase? Afterall the original deal before Heck joined was multi-year anyway.

https://www.avfc.co.uk/news/2024/may/28/aston-villa-renews-partnership-with-trade-nation/
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 29, 2024, 12:12:29 PM
Dunno about Cadbury, but what are Corpay? They sound like a Black Country bailifs.

Excellent!
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on May 29, 2024, 01:28:40 PM
No figures in the renewal, but I wonder if there was a Champs League increase? Afterall the original deal before Heck joined was multi-year anyway.

https://www.avfc.co.uk/news/2024/may/28/aston-villa-renews-partnership-with-trade-nation/

The lion they're holding looks good.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on May 30, 2024, 06:05:27 PM
No figures in the renewal, but I wonder if there was a Champs League increase? Afterall the original deal before Heck joined was multi-year anyway.

https://www.avfc.co.uk/news/2024/may/28/aston-villa-renews-partnership-with-trade-nation/

The lion they're holding looks good.

The badge on the blazer looks good!
Talk about the answer hiding in plain view.
Was always the way to take ownership of the Lion.
Sorry I’ll stop saying it one day.

I find myself with the urge to type the word Dumkopf!
Title: Re: Chris Heck - President of Business Operations
Post by: algy on May 30, 2024, 06:32:49 PM
No figures in the renewal, but I wonder if there was a Champs League increase? Afterall the original deal before Heck joined was multi-year anyway.

https://www.avfc.co.uk/news/2024/may/28/aston-villa-renews-partnership-with-trade-nation/

The lion they're holding looks good.

The badge on the blazer looks good!
Talk about the answer hiding in plain view.
Was always the way to take ownership of the Lion.
Sorry I’ll stop saying it one day.

I find myself with the urge to type the word Dumkopf!
I'm a fan of that blazer badge.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 30, 2024, 07:51:37 PM
The borderless floating lion blazer badge 1874 looks great, why can't they use that on the kits.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on May 30, 2024, 09:23:06 PM
That’s the point. We’ve been saying it ever since badge re-design was mentioned, it fits with modern design style, you can still do a crest around it for other uses. We could have done this a a year or two ago.

Aaaaaanyway. Sigh.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on May 30, 2024, 09:24:42 PM
I think we all need to wear blazers to games
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on May 30, 2024, 09:26:17 PM
I think we all need to west blazers to games

If you’re buying I’m game. A couple for ages 3 & 5 too please, they’d love them. Still anxiously awaiting a fun zone update though :/
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on May 30, 2024, 09:30:19 PM
I think we all need to west blazers to games

If you’re buying in game. A couple for ages 3 & 5 too please, they’d love them. Still anxiously awaiting a fun zone update though :/


we would be the smartest fans 💪😃
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on May 30, 2024, 09:31:33 PM
I think we all need to wear blazers to games

Shall I order an extra Camp Hill one for you?

(https://www.clubcolours.co.uk/wp-content/uploads/2020/11/Camp-Hill-RC-rotated.jpg)
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on May 30, 2024, 09:37:50 PM
yes please love 😃
Title: Re: Chris Heck - President of Business Operations
Post by: Hillbilly on May 31, 2024, 05:28:37 AM
And a straw boater...

(https://i.ibb.co/M86zMbR/boater.webp) (https://ibb.co/M86zMbR)

Too much?
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on May 31, 2024, 07:13:38 AM
Think how intimidating we would all look ,especially at Fulham
Title: Re: Chris Heck - President of Business Operations
Post by: Chap on May 31, 2024, 07:26:41 AM
And a straw boater...

(https://i.ibb.co/M86zMbR/boater.webp) (https://ibb.co/M86zMbR)

Too much?
We could go punting down the River Tame for prematch entertainment.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on May 31, 2024, 07:42:45 AM
And a straw boater...

(https://i.ibb.co/M86zMbR/boater.webp) (https://ibb.co/M86zMbR)

Too much?

Pink blazers for the singing block is it?
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on June 01, 2024, 10:02:40 AM
I don't see where the problem is with giving Heck some credit for this. Having NS on the Adidas board will have almost certainly helped, as he'd have been able to point Heck towards the right doors to knock ... but Adidas are going to do what's best for Adidas. They aren't going to pay above market rate for the deal, and they ain't committing people who are better deployed elsewhere.

When we see the kits & merchandise we'll know how good a deal it is. Cos if Adidas are putting in the effort for us then Heck has done well. That's what we're aiming for, not just being able to get Adidas kits which even Small Heath can manage (if they pay for generic ones and print them up with the bollocks badge)

I would say as others have pointed out Emery getting us champions league is the biggest factor in getting Adidas, Sawiris will have a influence as well, wouldn't be surprised if this was the easiest deal Heck has ever done Because of Champions League and Sawiris it's a bit like putting Haaland infront of goal with no goalkeeper there to beat.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on June 01, 2024, 10:07:06 AM
The Adidas deal was sorted way before Champions League was secured.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on June 01, 2024, 10:21:50 AM
The Adidas deal was sorted way before Champions League was secured.
Yep, and Adidas won't have done the deal unless it was good business for them. Whilst I'm sure having Sawiris about has helped to get Heck to the table in the first place, that's not the only part. He had to get us out of the Castore deal, and then sell the idea to Adidas - whose primary concern is making a huge profit, not catering to the whims of one shareholder (who, big as his stake is relative to others, still only owns a small percentage of the business)
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 01, 2024, 10:45:20 AM
The Adidas deal was sorted way before Champions League was secured.

The Adidas deal was the big success-story of the season. After all, it's taken us longer to land them than qualify for Big Cup. A momentous achievement! Thanks Chris!! Go Villans!!!
Title: Re: Chris Heck - President of Business Operations
Post by: john e on June 01, 2024, 01:10:24 PM
I’ve just come back on this thread
Are we still arguing about whether the Adidas deal was the tap in or not
Fuck me, what a pointless load pages and posts

I Love H&V for this level of nonsense
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 01, 2024, 01:11:22 PM
I’ve just come back on this thread
Are we still arguing about whether the Adidas deal was the tap in or not
Fuck me, what a pointless load pages and posts

I Love H&V for this level of nonsense

If you think that's bad, this period after the Champions League final and before the Euros is going to be H&V GOLD.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on June 02, 2024, 09:35:23 AM
I’ve just come back on this thread
Are we still arguing about whether the Adidas deal was the tap in or not
Fuck me, what a pointless load pages and posts

I Love H&V for this level of nonsense

If you think that's bad, this period after the Champions League final and before the Euros is going to be H&V GOLD.

Chris Heck has the look of a man who wants to finger someone. Spread it.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 02, 2024, 09:58:49 AM
Chris Heck has the look of a man who wants to finger someone.

Mostly himself

*taps nose*
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on June 02, 2024, 10:00:21 AM
Chris Heck has the look of a man who wants to finger someone.

Mostly himself

*taps nose*

Not with that finger, I hope.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 02, 2024, 10:04:22 AM
Chris Heck has the look of a man who wants to finger someone.

Mostly himself

*taps nose*

Not with that finger, I hope.

Up The Villan!
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 02, 2024, 05:43:02 PM
I’ve just come back on this thread
Are we still arguing about whether the Adidas deal was the tap in or not
Fuck me, what a pointless load pages and posts

I Love H&V for this level of nonsense

If you think that's bad, this period after the Champions League final and before the Euros is going to be H&V GOLD.

Chris Heck has the look of a man who wants to finger someone. Spread it.

Why, has he got really fat fingers? Or did he run out of lube?
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on June 02, 2024, 06:09:15 PM
Chris Heck has the look of a man who wants to finger someone.

Mostly himself

*taps nose*

I hear Joachim Loew is his mentor...
Title: Re: Chris Heck - President of Business Operations
Post by: Oklahoma on June 02, 2024, 07:28:57 PM
I like the new media coming out of Villa. The video quality is great.

I like the new badge also and all the stuff around that, the new fonts and the lovely dark shade of claret.

While he's never going to please everyone with the decisions the club makes, Heck seems to be achieving a lot in a fairly short space of time, so well played to him for that.

 
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 02, 2024, 07:29:51 PM
I like the new media coming out of Villa. The video quality is great.

I like the new badge also and all the stuff around that, the new fonts and the lovely dark shade of claret.

While he's never going to please everyone with the decisions the club makes, Heck seems to be achieving a lot in a fairly short space of time, so well played to him for that.

 

Hi Chris, great to have you on the site!







* I'm only joking.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 02, 2024, 07:56:31 PM
I like the new media coming out of Villa. The video quality is great.

I like the new badge also and all the stuff around that, the new fonts and the lovely dark shade of claret.

While he's never going to please everyone with the decisions the club makes, Heck seems to be achieving a lot in a fairly short space of time, so well played to him for that.

 

Hi Chris, great to have you on the site!







* I'm only joking.

Yeah, it's not great.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on June 02, 2024, 09:21:00 PM
I like the new media coming out of Villa. The video quality is great.

I like the new badge also and all the stuff around that, the new fonts and the lovely dark shade of claret.

While he's never going to please everyone with the decisions the club makes, Heck seems to be achieving a lot in a fairly short space of time, so well played to him for that.

 

Hi Chris, great to have you on the site!







* I'm only joking.

Yes, thanks for all the new seats in the bowl, Chris! I’ve been following the Villa brand since 1984 and am super-pumped for all the new corporate offerings this year!
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 03, 2024, 09:55:52 AM
I quite like the new badge, and I do think it looks better than the circular one. I get the whole Chelsea thing. Yes, they were a nothing club, but now they're a huge brand and we can't be doing stuff that looks like theirs.

On the way to the Palace game, two kids walked past us and I thought they had some strange Villa training top on. But when I got a good look, I realised it was fucking Chelsea.

On the way back from the Palace game, two kids went past and one of them said something about West Ham. Luckily the other kid knew his shit and said that's not West Ham, it's Aston Villa.

The badge and the deeper claret will all be part in making sure that we are as unique as we can be. And yes, I know other people have shields, but circles are just as common. The new badge stands out far more amongst the pack.

As for the Adidas deal, as others have pointed out, they wouldn't be doing it if it didn't make sense for them. And they didn't do it because we got in the Champions League for next season.

They did it because the club are visibly on the up and have the backing in place to grow on and off the pitch over the next five years. So it's based on everything that has been done over the last six years and having successfully convinced Adidas that this is going to continue and they will benefit from partnering with us.

In short, the owners, Emery, and the team have given Heck a great product to sell. But you still need someone good to go out and sell it. That's his job, he's done it, fair play to him.
Title: Re: Chris Heck - President of Business Operations
Post by: DeeBoy1 on June 03, 2024, 08:23:42 PM
Ooooh are there other Camp Hill heads on here!?
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on June 13, 2024, 08:05:36 AM
If anyone has a telegraph account there is an interview with Heck on there this morning apparently
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on June 13, 2024, 08:10:39 AM
Here you go.

Inside Aston Villa’s £400m upgrade to be Champions League ready and crash ‘big six’
Exclusive: A first season in Europe’s top competition is just the start for a club desperate to enter elite of English and European football

The man running Aston Villa’s push to establish themselves permanently in English football’s elite is unequivocal about the club’s ambition: Villa want to get there within the next three years and when they do, they plan to stay there.

The first new English club in the modern Champions League – Villa, of course, won the European Cup in 1982 – since Leicester eight years ago, are in a summer of momentous change at Villa Park. The plan to boost their revenue to £400 million by 2027 has been devised by Chris Heck, president of business operations and a hire from the United States who is clear that the moment is to be seized.

“There has been such a gap between the [Premier League] big six and everyone else,” he tells Telegraph Sport. “What is it going to take for one or two clubs to enter into that realm? We have a plan to get there. We think we will be there in the next three years. We are definitely playing in that space, performance-wise. We are one of the top performing clubs in the world on the pitch. Our manager [Unai Emery] is arguably top group in the world.

“We have the infrastructure with an incredible fanbase in the Midlands. A brand that is being globalised and owners that are smart and capable to get us there. This is pretty exciting. Not many clubs have that opportunity and we are one of probably two.”

‘We have a plan for PSR’
We are chatting at Villa’s new central London offices where Heck, 55, is based for some of the week. At Villa Park, the club are about to announce what Heck says is the biggest hospitality push in European football: 18 new premium offerings, including private club space and other suites. On the pitch, Emery is preparing for the club’s first season in Uefa’s biggest club competition since Villa were defending champions in the 1982-83 season.

It means that Villa Park is undergoing a rapid and major upgrade to be completed before the new season begins on August 17. “Tens of millions of pounds” is the closest Heck will go to putting a figure on the hospitality renovation across three stands excluding the Holte End. A similar amount is being spent on the Bodymoor Heath training ground, including the building of a 40-room hotel for players and staff as well as new women’s team and academy facilities and new pitches laid.

Heck has been tasked by the club’s billionaire owners Nassef Sawiris and Wes Edens to increase the club’s annual revenue to £400 million, which is the current figure they calculate for now is needed to live with Europe’s super-clubs.

Bigger revenue. High-spec hospitality. London offices for the biggest club in Birmingham. These are the kind of priorities that can prick the temper of fans. Yet this is the game now and both Manchester United and Liverpool have long had London bases. We meet a day after the Premier League AGM and Villa’s proposal to raise the permitted losses under profit and sustainability rules [PSR] to £135 million over three years has failed. Sawiris will himself go on to call PSR an “anti-competitive” obstacle to the ambitions of a club like his. It is Heck’s job to find a way round it.

The challenges of PSR compliancy are huge. Jhon Duran, the Colombian international striker signed from MLS last summer is a target for Chelsea. Douglas Luiz, another whom Villa would ordinarily not wish to lose, may move to Juventus for £18 million. Nevertheless, Weston McKennie and Samuel Iling-Junior would join Villa in the other direction and the Luiz fee would count immediately towards PSR compliancy.

“Our owners are very engaged on this as well as Unai,” Heck says. “What I would say is we have a plan.

“It’s a harder path than the big six. We have to be more creative and think differently, while they have sustainable businesses that they can just keep going. We think it will take us another three years to build that sustainable business. In the meantime we have some pretty capable individuals on the sporting side who are working very similarly to how I am working on the business side.”

Those are the sporting director Ramón Rodríguez Verdejo – aka Monchi – and director of football operations, Damian Vidagany, working alongside Emery, Villa’s transformative manager. Heck meanwhile has the task of taking Villa into a different league on the balance sheet – adding £200 million over four years.

“The first year we were successful,” he says. “We generated £50 million more and that’s our plan to generate £50 million more each year. That has never been done before and we are doing it. We are already well on our way. We were [on] £219 million [annual turnover] so what is the magic number to get to? We think it’s £400 million to get into the game of sustainability. We have a path to get there.

“We just came back from the league meetings. We know what we are up against and we almost feel that we have to do this on our own. Because these rules are not set up to reward an ambitious club. Or a challenger. It [changing the three-year permitted losses under PSR to a top limit of £135 million] didn’t go through. I don’t want to keep worrying about it.

“When something doesn’t evolve in 11 years and with the cost of living alone, you scratch your head. If the Bank of England says inflation of £105 million through an 11-year period [then £105 million] is now at £143 million. You would think we would follow that same logic but the league has decided not to. I don’t want to waste my time griping about it. I want to find a new path and I think that is where Aston Villa enters into that big club realm. We have to just get there. So how do you get there within the rules? Well, you try to work harder, and get smarter and be better at what you do.”

‘Not just one type of English football fan’
Heck came from a 33-year US sports marketing career in the NBA and Major League Soccer. He undoubtedly has a restless energy to push ahead. There is a new kit deal with Adidas – the first with the German giant, in which Sawiris is a significant shareholder, in the club’s history – and a front of shirt sponsor with the online gambling group, Betano.

The work at Villa Park will include transforming police holding cells in the North Stand, built to accommodate unruly fans, into a new suite. “The Cells” will be one of the 18 newly themed offerings encompassing 5,000 hospitality tickets across different price levels. There is a new superstore and “The Warehouse”, an adjoining matchday food and drink space which will eventually also become a 4,000-capacity concert venue.

For the US sports executive, British stadiums can be something of a step back in time although Heck is polite about that. He looked at Tottenham Hotspur and Fulham’s Riverside Stand as he sought to shape what Villa might do. “Premium meant [at Villa Park] you got a suite, 12 tickets and a rectangular table for a sit down like a family meal,” he says. “It’s wonderful and everyone enjoys themselves but that was the only option. My thought is ‘let’s give people more options and I bet you they are going to be interested’. There is not just one type of English football fan.”

There will be more season tickets – as per fans request – on sale next season and more the season after that although change has come at a cost. Around 900 season ticket holders have had to move seats. As for the big question of the proposed demolition of the North Stand for something bigger and better, the club’s view is that it simply did not make sense.

“How do you use what money you have best for the club?” Heck says. “We could knock down a stand, add seats and take 17 years to pay it off. That was the math. I thought [last November] this didn’t make very much sense. We don’t have the infrastructure to add 10,000 seats in the blink of an eye. We were also playing extremely well and had this vision in November we could be in the Champions League. Would we want to knock down a quarter of the stadium and then have this small venue of 36,000 seats to watch a Champions League club?”

‘He is leading this club somewhere new’
Instead the plan is to maximise the rapid success on the pitch as quickly as possible. “I appreciate it’s an inconvenience [for season ticket holders moved], I really do,” Heck says. “I just hope that we can be clear and that everybody understands what the big picture is. That is fans are first and the No 1 thing we want to deliver our fans is a winning team.”

There is, he says, no prospect of a move away from Villa Park. “First, it costs a lot of money. Second, it takes a lot of time. We are striking when the iron is hot. Not many people can start a project while you are playing well. You start the project and then expect to play well six to eight years later. We are playing well now. OK, how fast can we catch that train? We are saying we will catch that train – we have three more years. We are on the right pace after year one.”

Emery’s new contract means that he is no longer a head coach but a manager – and one in whom the owners and club have placed all trust. Not hard to see why with the struggles others have had to appoint a similarly transformative figure in that role. “He is truly our manager,” Heck says. “It means [the role change] that there is stability, that we have trust in Unai and we are working in conjunction with Unai.

“We have the same vision but he is leading this club to a place that we haven’t seen. You cannot underestimate this. He is a remarkable individual. Not only in how he works with players individually and as a team but also his support group with the coaches. We are running something that is transformational for the club. It really is.”

Within Villa there is clearly a strong sense that this one of the less heralded ownership revolutions. Outside of the Premier League big six only Villa, Newcastle, Leeds United, Blackburn and Leicester City have qualified for the post-1992 format Champions League group stages.

“It is not easy and it is not for the faint of heart but this has the makings of an incredible story happening in front of our eyes,” Heck says. “Why should everyone care? The big six is going to make room for one or two more clubs and we are going to be one of them.” This year is Villa’s 150 anniversary, and Heck points out they have the advantage of being the biggest club in the biggest English city outside Greater London.

“We are in a really interesting time of English football right now,” Heck says. “It has been a good decade of big six stability, meaning they have kept everyone out. Newcastle last year, us this year. I think it is changing and I wouldn’t bet against us.”
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on June 13, 2024, 08:21:35 AM
Thanks cdward
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on June 13, 2024, 08:26:37 AM
Interesting comments from Heck - looking forward to see how the plan works both on and off the pitch.

I would imagine that in 3 years time IF the club keeps on an upward trajectory the club will be worth in excess of £1 billion
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on June 13, 2024, 08:38:20 AM
Every time I see him say that de decided that it made no sense to build a whole new stand I seriously feel like a piece of my brain dies.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on June 13, 2024, 08:45:01 AM
The hospitality thing is spot on, we need to diversify what we offer.

The point about different types of fan is also correct and we all know which ones are at the bottom of the list....
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 08:46:46 AM
Very interesting, so the talk of the long-term stadium plan being sacrificed for the short-term target was correct.

And judging from that, turnover this season is around the £270m mark, which would put us at 16th in the world.

If we do add another £50m on top, that would only move us up one place! Which puts it a bit into perspective.

Also interesting is the 5k hospitality tickets. No idea what the current figure is, but that sounds like it's going to be a massive help in increasing matchday revenue.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 08:50:52 AM
What surprises me a little is his comment on 17 years to repay the New North... while that is true and certainly affects the club as a business, you have to look at it a little differently from a footballing perspective.

While the new stand may have taken 17 years to 'pay-off' as an investment, the point of it isn't to make a profit. It's effectively to convert money the owners can't currently spend on the team into matchday revenue that they can.

I'd take from this that any new developments are going to be after 2027 then, once the club has reached this 'sustainable' marker and we have more flexibility.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 13, 2024, 08:57:43 AM
Very interesting, so the talk of the long-term stadium plan being sacrificed for the short-term target was correct.

And judging from that, turnover this season is around the £270m mark, which would put us at 16th in the world.

If we do add another £50m on top, that would only move us up one place! Which puts it a bit into perspective.

Also interesting is the 5k hospitality tickets. No idea what the current figure is, but that sounds like it's going to be a massive help in increasing matchday revenue.

Well our hospitality package has been hit with a 110% price increase, so we won't be renewing it, and neither will all the people we've got to know around us.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 09:11:09 AM
Well our hospitality package has been hit with a 110% price increase, so we won't be renewing it, and neither will all the people we've got to know around us.

Sorry to hear that, must be gutting.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 13, 2024, 09:16:07 AM
Yeah, was expecting a biggish increase, but not more than double, the twat.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 09:20:45 AM
That mean you won't be able to go any more?  :-\
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on June 13, 2024, 09:21:55 AM
Are there more affordable versions that you could take instead?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on June 13, 2024, 09:30:08 AM
I know its a very well trodden path but the fans Heck is going all out to attract at the inconvenience of everyone else, are the ones most likely to bail at the first sign on returning to being shit and least likely to play a part in creating the sort of atmosphere that makes the PL so saleable around the world. And so pays all the bills. 
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on June 13, 2024, 09:30:49 AM
Yeah, was expecting a biggish increase, but not more than double, the twat.

Out of interest, are you offered a 'normal' ST ahead of the queue?
Title: Re: Chris Heck - President of Business Operations
Post by: DB on June 13, 2024, 09:32:14 AM
I noticed he snook in a Saunders line in at the end of that article.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 13, 2024, 09:33:40 AM
Yeah, was expecting a biggish increase, but not more than double, the twat.

Out of interest, are you offered a 'normal' ST ahead of the queue?

Nope!
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on June 13, 2024, 09:43:03 AM
Very interesting, so the talk of the long-term stadium plan being sacrificed for the short-term target was correct.

And judging from that, turnover this season is around the £270m mark, which would put us at 16th in the world.

If we do add another £50m on top, that would only move us up one place! Which puts it a bit into perspective.

Also interesting is the 5k hospitality tickets. No idea what the current figure is, but that sounds like it's going to be a massive help in increasing matchday revenue.

Well our hospitality package has been hit with a 110% price increase, so we won't be renewing it, and neither will all the people we've got to know around us.

That’s truly shit to increase by anything like that much….hate that like it or lump it approach to treating loyal customers
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 09:57:30 AM
I can't imagine what it would be like to suddenly not go. I wouldn't know what to do with myself.
Title: Re: Chris Heck - President of Business Operations
Post by: Nunkin1965 on June 13, 2024, 10:00:28 AM
Yeah, was expecting a biggish increase, but not more than double, the twat.

Out of interest, are you offered a 'normal' ST ahead of the queue?

Nope!
That's ridiculous 110%?
That's no way to treat loyal supporters.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 13, 2024, 10:04:19 AM
Risso. That is ridiculous, I guess you will be able to do the GA+ option.
Title: Re: Chris Heck - President of Business Operations
Post by: UK Redsox on June 13, 2024, 10:10:31 AM
Blimey, if the club are alienating supporters like Risso, what kind of people are they trying to attract ?

Were you offered the chance to downgrade your hospitality to something more GA+ ?
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 13, 2024, 10:12:18 AM
Well our hospitality package has been hit with a 110% price increase, so we won't be renewing it, and neither will all the people we've got to know around us.

That is a ridiculous increase on what I assume was a pretty expensive package already. Pricing the middle-class fans out of the game seems a daft approach to adopt.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on June 13, 2024, 10:19:39 AM
I know its a very well trodden path but the fans Heck is going all out to attract at the inconvenience of everyone else, are the ones most likely to bail at the first sign on returning to being shit and least likely to play a part in creating the sort of atmosphere that makes the PL so saleable around the world. And so pays all the bills. 
It seems to me that Heck thinks he is putting in the infrastructure to see to it that we're never shit again.

It just seems so short-term, though. No apparent plan to make provision for an expanded family area (something a new NS would have allowed) to get more younger fans in to the habit.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on June 13, 2024, 10:21:14 AM
Nice bit of PR, that article. Only 1 line of it is devoted to the shifting of 900 season ticket holders from their seats. Fixtures out next week and nearly 1000 loyal fans don’t know where they’ll be sitting. Never mind though,  Heck’s meeting his targets and getting himself some good press.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on June 13, 2024, 10:25:22 AM
Blimey, if the club are alienating supporters like Risso, what kind of people are they trying to attract ?

Were you offered the chance to downgrade your hospitality to something more GA+ ?

People with more money. It's all relative, I don't spend enough with a standard ST and it moves up the chain. Heck is there to increase revenue, keeping fans happy is really not a priority and their reasoning will always be the same, if you want success you need to pay for it.

Fans will walk away, from the Holte to hospitality, and in years to come, when that success melts away we will suddenly be vital to the Club again.
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on June 13, 2024, 10:27:42 AM
It makes sense, to be able to compete with "the big 6", Heck has estimated we need to generate £400m revenue per year, so an increase on current levels of £200m per year
Unai is doing his bit by getting us in the CL and top 4, Heck is doing his bit, in year 1 revenue increased by £50m, so on target so far.
Unfortunately the prawn sandwich brigade comes with all this.
It's a double edged sword, we want sustainable success right at the top of the game, but don't want the corporate BS that goes with it.
It's all about compromise, if we're winning trophies can we put up with the rest.
As a non season ticket holder, it's easier to say yes, but i do feel season ticket holders will be hardest hit in all of this.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on June 13, 2024, 10:27:44 AM
Perhaps the important bit we are missing is what timeframe Heck has been given for getting to his bonus figure of £400m turnover, if its in the next two years, then perhaps that sheds a little more light on why NS is cancelled.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on June 13, 2024, 10:59:07 AM
Perhaps the important bit we are missing is what timeframe Heck has been given for getting to his bonus figure of £400m turnover, if its in the next two years, then perhaps that sheds a little more light on why NS is cancelled.
Yeah, I think in this case you can kind of see why the short term approach has been taken.

If our aim is to install ourselves as Champions League regulars, then we need the cash now so that we don't end up being forced in to selling one of our better players each season - which would make us an upmarket version of Brighton.  Get up to whatever figure it is that we don't need to do that (£400m by the sound of things).  Once we're there - that's when we start thinking longer term.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 11:20:15 AM
Yep, at the moment, missing out on europe for a season would really set us back. But Spurs and Man U and Chelsea and the like can eat that up and still spend.

That's where we are aiming to be
Title: Re: Chris Heck - President of Business Operations
Post by: Flamingo Lane on June 13, 2024, 11:38:01 AM
Have I understood this correctly, that the Lower North section closest to the away fans is now being reserved exclusively for fans taking up the new Cells hospitality? The idea seems so ridiculous I'm thinking it can't be so, but on the GA+ season tickets part of the website it's what it looks like.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on June 13, 2024, 11:42:16 AM
In round numbers we need to find an extra £150m. Which revenue streams will he be targeting?

£150m divided by 40,000 seats = £3750/season or about £200 per game. That’s never going to happen so wonder where the rest will be generated.

Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 13, 2024, 11:51:19 AM
In round numbers we need to find an extra £150m. Which revenue streams will he be targeting?

£150m divided by 40,000 seats = £3750/season or about £200 per game. That’s never going to happen so wonder where the rest will be logically be generated.



It's not all coming from tickets though, obviously we've got Champions League income this year, and hopefully for future years.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 11:52:10 AM
In round numbers we need to find an extra £150m. Which revenue streams will he be targeting?

£150m divided by 40,000 seats = £3750/season or about £200 per game. That’s never going to happen so wonder where the rest will be logically be generated.

The plan isn't to get it all from matchday revenue. Taking his figures, we're about £270m now, and on-course to add £50m to that next season. So that's about £320m, leaving £80m shy of the target and two seasons to achieve it.

You have the new venue coming in 2026, so they'll be looking to exploit that. We will also need a new main sponsor that year, so the expectation will be that our profile will command a considerably larger fee there.

They're talking about making us a global brand, which means raising the profile and our success to build the fanbase abroad, which then means more shirt sales and things like Villa TV increase.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on June 13, 2024, 12:06:56 PM
I'm more positive about this summer's transfers based on that interview. There is no-way they are going to want to derail what Emery is doing, so I expect a lot of incomings once June 30th passes and we move on a couple of players to free up some FFP/PSR headroom.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on June 13, 2024, 12:10:10 PM
I think we'll sell a lot more gear under Adidas. Not £80m worth, but even snobs like me will pick up a jacket and shirt.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 13, 2024, 12:12:17 PM
I think we'll sell a lot more gear under Adidas. Not £80m worth, but even snobs like me will pick up a jacket and shirt.

Me too, I don't buy lots of sportwear but when I do it's Adidas for clothes and usually Nike for trainers.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 12:13:03 PM
I think we'll sell a lot more gear under Adidas. Not £80m worth, but even snobs like me will pick up a jacket and shirt.

I've already ordered £300+ of Adidas stuff simply because they did the deal, so they're already raking in the coin.  8)
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on June 13, 2024, 12:15:48 PM
In round numbers we need to find an extra £150m. Which revenue streams will he be targeting?

£150m divided by 40,000 seats = £3750/season or about £200 per game. That’s never going to happen so wonder where the rest will be logically be generated.

The plan isn't to get it all from matchday revenue. Taking his figures, we're about £270m now, and on-course to add £50m to that next season. So that's about £320m, leaving £80m shy of the target and two seasons to achieve it.

You have the new venue coming in 2026, so they'll be looking to exploit that. We will also need a new main sponsor that year, so the expectation will be that our profile will command a considerably larger fee there.

They're talking about making us a global brand, which means raising the profile and our success to build the fanbase abroad, which then means more shirt sales and things like Villa TV increase.

Interesting. £80m seems much more obtainable across shirts, sponsorship and potentially a few more games on TV.

Born pessimist, but we’d be foolish to expect CL qualification as part of the plan. Consistent european qualification sounds more sustainable.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on June 13, 2024, 12:16:05 PM
I think we'll sell a lot more gear under Adidas. Not £80m worth, but even snobs like me will pick up a jacket and shirt.

Me too, I don't buy lots of sportwear but when I do it's Adidas for clothes and usually Nike for trainers.

I'm hoping they bring out some Adidas specials for trainers. Would love a proper claret and blue pair.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on June 13, 2024, 12:21:24 PM
I’m glad he’s been open about what the business target is. To do that in the next 2-3 seasons is ambitious but there’s no doubt it’s achievable.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 12:28:18 PM
I’m glad he’s been open about what the business target is. To do that in the next 2-3 seasons is ambitious but there’s no doubt it’s achievable.

To put this into context;

   Man City       £702m    
   Man U       £633m    
   Liverpool       £580m    
   Spurs       £536m    
   Chelsea       £500m    
   Arsenal       £452m    

So still a long, long way to go!
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 12:47:40 PM
What's frustrating is looking at the revenue of Spurs, considering they've won the sum total of fuck all in this period;

   2013      147m   
   2014      180m   
   2015      196m   
   2016      209m   
   2017      306m   
   2018      380m   
   2019      460m   
   2020      402m   
   2021      361m   
   2022      444m   
   2023      549m   

 >:(
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 13, 2024, 12:55:14 PM

Emery’s new contract means that he is no longer a head coach but a manager – and one in whom the owners and club have placed all trust. Not hard to see why with the struggles others have had to appoint a similarly transformative figure in that role. “He is truly our manager,” Heck says. “It means [the role change] that there is stability, that we have trust in Unai and we are working in conjunction with Unai.

“We have the same vision but he is leading this club to a place that we haven’t seen. You cannot underestimate this. He is a remarkable individual. Not only in how he works with players individually and as a team but also his support group with the coaches. We are running something that is transformational for the club. It really is.”

Can someone explain what this means on a practical level - Unai now being our manager and not the head-coach. Does he have more say on transfers? I would have assumed that Monchi would run everything by him first anyway. It's often been said that Emery had nothing to do with the Duran purchase - now, will he have more oversight on the signing of youth prospects? What else will change in his job-description? He eats and sleeps Villa as it is...


“We are in a really interesting time of English football right now,” Heck says. “It has been a good decade of big six stability, meaning they have kept everyone out. Newcastle last year, us this year. I think it is changing and I wouldn’t bet against us.”

Did he mean to evoke Ron Saunders at the end, there?

Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 13, 2024, 12:59:42 PM
What's frustrating is looking at the revenue of Spurs, considering they've won the sum total of fuck all in this period;

   2013      147m   
   2014      180m   
   2015      196m   
   2016      209m   
   2017      306m   
   2018      380m   
   2019      460m   
   2020      402m   
   2021      361m   
   2022      444m   
   2023      549m   

 >:(

It's almost like having a massive new stadium has inflated their income forever.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on June 13, 2024, 01:02:17 PM
Would Wembley be from 2017?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 01:23:39 PM
Would Wembley be from 2017?

2017 was the last year at White Hart Lane.

2020 would have been the first accounts with the new stadium, but also with covid at the end of it.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 01:26:42 PM
The big jump for 2019 I suspect was down to Champions League prize money from losing the final.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on June 13, 2024, 01:27:16 PM
What's frustrating is looking at the revenue of Spurs, considering they've won the sum total of fuck all in this period;

   2013      147m   
   2014      180m   
   2015      196m   
   2016      209m   
   2017      306m   
   2018      380m   
   2019      460m   
   2020      402m   
   2021      361m   
   2022      444m   
   2023      549m   

 >:(

Comparing our finances to Spurs takes me back to the Ellis Out years on here.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 13, 2024, 01:42:59 PM
Yeah, fuck that shit until VillaDawg comes back.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on June 13, 2024, 01:46:46 PM
Chris Heck: “We just came back from the Premier League meetings. We know what we are up against & we almost feel that we have to do this on our own. Because these rules are not set up to reward an ambitious club — or a challenger. When something doesn’t evolve in 11 years & with the cost of living alone, you scratch your head..”

He’s absolutely right. Yes a new stand would have helped but it’s not a quick fix. We wouldn’t realize those revenues for a few years. But the rules are fucked now. I’m glad we are taking a stance.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 01:49:21 PM
Yeah, fuck that shit until VillaDawg comes back.

Grrrrr. Don’t make me have to start marking my territory!  >:(
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 13, 2024, 02:37:57 PM
Quite right, only room for one dog here and the last one was a bit too moody.
Title: Re: Chris Heck - President of Business Operations
Post by: Villa in Denmark on June 13, 2024, 03:19:13 PM
Yeah, fuck that shit until VillaDawg comes back.

Grrrrr. Don’t make me have to start marking my territory!  >:(
Pissing up against lampposts?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 03:21:11 PM
I grew up in Tamworth, that sort of thing is par for the course.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on June 13, 2024, 05:30:06 PM
If its any benchmark the Blose have just increased their corporate packages by over 60% - to watch Div 3 matches.

Our club can at least justify someway by the teams performance.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on June 13, 2024, 06:31:56 PM
I think we'll sell a lot more gear under Adidas. Not £80m worth, but even snobs like me will pick up a jacket and shirt.

I've already ordered £300+ of Adidas stuff simply because they did the deal, so they're already raking in the coin.  8)
In the "What have you bought?" thread or it didn't happen. ;-)
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on June 13, 2024, 06:52:06 PM
It makes sense, to be able to compete with "the big 6", Heck has estimated we need to generate £400m revenue per year, so an increase on current levels of £200m per year
Unai is doing his bit by getting us in the CL and top 4, Heck is doing his bit, in year 1 revenue increased by £50m, so on target so far.
Unfortunately the prawn sandwich brigade comes with all this.
It's a double edged sword, we want sustainable success right at the top of the game, but don't want the corporate BS that goes with it.
It's all about compromise, if we're winning trophies can we put up with the rest.
As a non season ticket holder, it's easier to say yes, but i do feel season ticket holders will be hardest hit in all of this.
Just using the phrase "the big 6" boiled my piss and a lot of other Villa fans i'm guessing. You can do one with that shit Mr Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 13, 2024, 06:58:55 PM
Patrick Bamford is sitting at home thinking "Thank fuck we didn't go up"
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on June 13, 2024, 06:59:53 PM
I’m glad he’s been open about what the business target is. To do that in the next 2-3 seasons is ambitious but there’s no doubt it’s achievable.

To put this into context;

   Man City       £702m    
   Man U       £633m    
   Liverpool       £580m    
   Spurs       £536m    
   Chelsea       £500m    
   Arsenal       £452m    

So still a long, long way to go!
That just about sums up the absolute bullshit of the current set up in the PL. As much as I really hate them both Man U and Liverpool are on a different level to anyone else and are part of a global elite with the likes of Real Madrid and Barcelona. To see Man City's declared turnover supposedly ahead of those clubs is ridiculous.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on June 13, 2024, 07:07:43 PM
Why does a Midlands club have a London office?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 07:15:18 PM
Why does a Midlands club have a London office?

So we can work close to people we want to deal with, meet players and agents who travel to the UK, be close to the FA, etc.

It’s also more attractive to a lot of people as a place to work, so if we want to attract top people, it helps that we can offer them a base in the big city.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 13, 2024, 07:21:40 PM
Why does a Midlands club have a London office?

All the big clubs do. The firm I used to work for had an office next to Man City on Old Park Lane, you always used to see players nipping into the Playboy club next door.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on June 13, 2024, 07:35:01 PM
Why the fuck would we need to be close to the FA?

Is this something we have always had? Or has Heck set himself up there...
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 13, 2024, 07:38:28 PM
Why the fuck would we need to be close to the FA?

Is this something we have always had? Or has Heck set himself up there...

Well, if you want to influence things and build good relations, it always helps to be able to buy lunches and dinners and talk regularly…

The article mentions I think Liverpool and Man United also have London offices.

Also, our owners spend most of their time in London when here, don’t they?

I don’t think it’s too abnormal a setup, for a business aiming to get close to half a billion turnover to have an office in the capital.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 13, 2024, 08:30:00 PM
London is the capital city, where the biggest deals are done, there are mosre influential people than anywhere else, and the place with the best transport links. Plus it's closer to the owners' bases and the money.
Title: Re: Chris Heck - President of Business Operations
Post by: FatSam on June 13, 2024, 08:34:42 PM
Why does a Midlands club have a London office?
I think Manchester United have had a London office since the mid 90s. It doesn’t seem to have been a bad decision in terms of increasing their revenue.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on June 13, 2024, 08:36:10 PM
Chris Heck: “We just came back from the Premier League meetings. We know what we are up against & we almost feel that we have to do this on our own. Because these rules are not set up to reward an ambitious club — or a challenger. When something doesn’t evolve in 11 years & with the cost of living alone, you scratch your head..”

He’s absolutely right. Yes a new stand would have helped but it’s not a quick fix. We wouldn’t realize those revenues for a few years. But the rules are fucked now. I’m glad we are taking a stance.

We do have to get on with it. What next if we take legal action and get the PL to change their PSR rules? Fresh action next season against UEFA’s squad cost control rules?
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on June 13, 2024, 08:37:11 PM
Where is the office in the Smoke?
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on June 13, 2024, 08:49:37 PM
London is the capital city, where the biggest deals are done, there are mosre influential people than anywhere else, and the place with the best transport links. Plus it's closer to the owners' bases and the money.
Best transport links you say? Are you suggesting that the owners might be considering building a new stadium in that there London?
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on June 13, 2024, 08:52:28 PM
Where is the office in the Smoke?

A Villa in Acton.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on June 14, 2024, 08:42:43 PM
Strange that this interview doesn’t seem to have appeared in the print edition yet.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on June 15, 2024, 08:28:28 AM
Why does a Midlands club have a London office?

Same reasons Liverpool and Man U do I guess. Theirs were seemingly shared and just off Tottenham Court Road (or used to be when I worked round the corner).
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 15, 2024, 08:32:51 AM
Catching up with the big boys. Arsenal and Chelsea have had London offices for ages.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on June 15, 2024, 08:53:28 AM
I would imagine it’s an office in the sense that there’s banks of desks with HR and accounts teams taping away on computers.

A couple of meeting rooms, possibly some accommodation and close to some amazing restaurants.

More like Madmen than The Office.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on June 15, 2024, 09:46:58 AM
Why does a Midlands club have a London office?

Same reasons Liverpool and Man U do I guess. Theirs were seemingly shared and just off Tottenham Court Road (or used to be when I worked round the corner).

Makes sense for Man Utd and Liverpool to be close to a big chunk of their support base.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 15, 2024, 10:06:02 AM
Catching up with the big boys. Arsenal and Chelsea have had London offices for ages.

Pfft, Blues have one in New York.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 15, 2024, 10:10:30 AM
I would imagine it’s an office in the sense that there’s banks of desks with HR and accounts teams taping away on computers.

More like Madmen than The Office.

Yeah, having accountants in there would certainly imbue it with the glamour of 60s Madison Avenue, rather than an industrial estate in Slough.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on June 15, 2024, 10:54:38 AM
I would imagine it’s an office in the sense that there’s banks of desks with HR and accounts teams taping away on computers.

A couple of meeting rooms, possibly some accommodation and close to some amazing restaurants.

More like Madmen than The Office.

Where are you getting this ITK on what offices are like?
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on June 16, 2024, 04:03:58 PM
What's frustrating is looking at the revenue of Spurs, considering they've won the sum total of fuck all in this period;

   2013      147m   
   2014      180m   
   2015      196m   
   2016      209m   
   2017      306m   
   2018      380m   
   2019      460m   
   2020      402m   
   2021      361m   
   2022      444m   
   2023      549m   

 >:(

It's almost like having a massive new stadium has inflated their income forever.

Nah Risso. Spurs are idiots. Didn't they hear? Expanding your capacity is a 'bad idea'. Paying for something over a 17 year period? Thankfully we have the man with the plan!
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 16, 2024, 04:10:33 PM
I would imagine it’s an office in the sense that there’s banks of desks with HR and accounts teams taping away on computers.

More like Madmen than The Office.

Yeah, having accountants in there would certainly imbue it with the glamour of 60s Madison Avenue, rather than an industrial estate in Slough.

Sounds ideal, I'm looking to change jobs, maybe the Villa will have me.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on June 16, 2024, 04:14:15 PM
On the flipside maybe the cost has impacted what they can spend on the pitch. 6th, 7th, 4th, 8th, 5th since they moved. The seasons before moving, 5th, 3rd, 2nd, 3rd, 4th.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 16, 2024, 04:58:02 PM
I would imagine it’s an office in the sense that there’s banks of desks with HR and accounts teams taping away on computers.

More like Madmen than The Office.

Yeah, having accountants in there would certainly imbue it with the glamour of 60s Madison Avenue, rather than an industrial estate in Slough.

Sounds ideal, I'm looking to change jobs, maybe the Villa will have me.

It'll help that you're the spitting image of (a young) Don Draper.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 16, 2024, 06:26:27 PM
Too kind. Probably a tad closer to Mark Draper...
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 16, 2024, 06:38:15 PM
On the flipside maybe the cost has impacted what they can spend on the pitch. 6th, 7th, 4th, 8th, 5th since they moved. The seasons before moving, 5th, 3rd, 2nd, 3rd, 4th.

Whatever the reason for finishing lower (shit managers mostly I suspect) it's not that they haven't spent money.

Last 5 years they've been averaging about £120m a year on transfers which is a lot more than they spent before they moved. They're 4th on the net spend table for the last 5 years.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on June 16, 2024, 06:40:37 PM
We're in dangerous territory of considering the Spurs wage bill!
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 16, 2024, 06:53:29 PM
Too kind. Probably a tad closer to Mark Draper...

He was a hit with the laydeez as well.

(https://pbs.twimg.com/media/FWzoILhXoAADrjs?format=jpg)
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on June 16, 2024, 07:00:56 PM
New commercial bloke coming in from Celtic apparently.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on June 16, 2024, 07:01:54 PM
What's frustrating is looking at the revenue of Spurs, considering they've won the sum total of fuck all in this period;

   2013      147m   
   2014      180m   
   2015      196m   
   2016      209m   
   2017      306m   
   2018      380m   
   2019      460m   
   2020      402m   
   2021      361m   
   2022      444m   
   2023      549m   

 >:(

It's almost like having a massive new stadium has inflated their income forever.

Nah Risso. Spurs are idiots. Didn't they hear? Expanding your capacity is a 'bad idea'. Paying for something over a 17 year period? Thankfully we have the man with the plan!

Broadly speaking all of the sky 6 have seen similar levels of growth to that
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 16, 2024, 07:12:31 PM
New commercial bloke coming in from Celtic apparently.

Adrian Filby's the name. https://x.com/celticrumours/status/1802370907198890364
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 16, 2024, 08:53:40 PM
Too kind. Probably a tad closer to Mark Draper...

He was a hit with the laydeez as well.

(https://pbs.twimg.com/media/FWzoILhXoAADrjs?format=jpg)

Gorgeous people.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on June 17, 2024, 01:39:30 AM
An addition to Heck’s team it appears

Quote
Key Celtic figure set for Aston Villa move

Celtic FC Commercial Director Adrian Filby is set to quit the Parkhead club to take up the same position with English Premier League side Aston Villa, GlasgowWorld can exclusively reveal.

The experienced backroom figure has been with the Hoops since 2008 in a second spell at Celtic Park, having previously worked as a Special Projects manager between 1997 and 2002 before leaving for a role in the Scottish media industry. The University of Strathclyde graduate, who is also a qualified chartered accountant, departs after just short of 16 years in his second spell with the club.

As commercial director, Filby worked closely with former Celtic chief executive Peter Lawwell, now the club's chairman, and current chief executive officer Michael Nicholson.

In March 2020, Celtic signed what they believe is the most lucrative kit sponsorship deal in Scottish sport history with adidas. Introducing the five year deal, estimated to be worth in the region of £30m, Peter Lawwell said: “This is a hugely significant new partnership for Celtic and our supporters and allows us to look to the future with confidence.  To be able to create this fantastic new relationship demonstrates the strength and stability of the Club and the power of our enduring story. 

“I would like to congratulate everyone at Celtic and adidas who have worked to deliver this fantastic new partnership between two of the world’s great sporting institutions, in particular, our commercial director Adrian Filby."

In 2022, Filby struck a deal with Ladbrokes to be the in-stadium betting partner at Celtic Park and renewed an agreement with Forbes Bespoke Suits last year to continue as the Club’s Official Tailoring Partner. He oversaw the signing of a four-year partnership with EA Sports to become the exclusive Official Video Game Partner of the Scottish Premiership Champions.



Traditionally, the role of commercial director in an organisation is to deal with such tasks as billing, the organisation of labour, analysing costs and negotiating material prices. A commercial director would also usually oversee all commercial and managerial aspects of projects to ensure they are completed on time and under budget.




Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 17, 2024, 10:13:29 AM
He's done well for himself. An accountant named Adrian has to work hard for cachet.
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on June 17, 2024, 10:25:51 AM
Where is the office in the Smoke?


A Villa in Acton.

..and it's Acton Villa, Acton Villa FC
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 17, 2024, 10:35:53 AM
An addition to Heck’s team it appears

Quote
Key Celtic figure set for Aston Villa move

Celtic FC Commercial Director Adrian Filby is set to quit the Parkhead club to take up the same position with English Premier League side Aston Villa, GlasgowWorld can exclusively reveal.

The experienced backroom figure has been with the Hoops since 2008 in a second spell at Celtic Park, having previously worked as a Special Projects manager between 1997 and 2002 before leaving for a role in the Scottish media industry. The University of Strathclyde graduate, who is also a qualified chartered accountant, departs after just short of 16 years in his second spell with the club.

As commercial director, Filby worked closely with former Celtic chief executive Peter Lawwell, now the club's chairman, and current chief executive officer Michael Nicholson.

In March 2020, Celtic signed what they believe is the most lucrative kit sponsorship deal in Scottish sport history with adidas. Introducing the five year deal, estimated to be worth in the region of £30m, Peter Lawwell said: “This is a hugely significant new partnership for Celtic and our supporters and allows us to look to the future with confidence.  To be able to create this fantastic new relationship demonstrates the strength and stability of the Club and the power of our enduring story. 

“I would like to congratulate everyone at Celtic and adidas who have worked to deliver this fantastic new partnership between two of the world’s great sporting institutions, in particular, our commercial director Adrian Filby."

In 2022, Filby struck a deal with Ladbrokes to be the in-stadium betting partner at Celtic Park and renewed an agreement with Forbes Bespoke Suits last year to continue as the Club’s Official Tailoring Partner. He oversaw the signing of a four-year partnership with EA Sports to become the exclusive Official Video Game Partner of the Scottish Premiership Champions.



Traditionally, the role of commercial director in an organisation is to deal with such tasks as billing, the organisation of labour, analysing costs and negotiating material prices. A commercial director would also usually oversee all commercial and managerial aspects of projects to ensure they are completed on time and under budget.



We only brought somebody in less than two years ago to do that role, somebody called Ron Erskine. He joined at the same time as the Ben bloke who came from Blackpool.

Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 17, 2024, 11:29:39 AM
He's done well for himself. An accountant named Adrian has to work hard for cachet.

You can never have too many accountants. He appears to enjoy his food, he makes Gary Sambrook look svelte.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on June 17, 2024, 11:43:56 AM
What's frustrating is looking at the revenue of Spurs, considering they've won the sum total of fuck all in this period;

   2013      147m   
   2014      180m   
   2015      196m   
   2016      209m   
   2017      306m   
   2018      380m   
   2019      460m   
   2020      402m   
   2021      361m   
   2022      444m   
   2023      549m   

 >:(

It's almost like having a massive new stadium has inflated their income forever.

Nah Risso. Spurs are idiots. Didn't they hear? Expanding your capacity is a 'bad idea'. Paying for something over a 17 year period? Thankfully we have the man with the plan!

Broadly speaking all of the sky 6 have seen similar levels of growth to that

That's a big figure, but Spurs match receipts were £117.6m.  They didn't jump £200m a year off the back of a new stadium, they did it with better commercial revenue (£230m) and £50m from their last Champions League campaign in 2022-23 (for getting to last 16).  Reuters did a good write-up on the figures when they were released a few months ago.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 17, 2024, 11:55:06 AM
Yes, there are undoubtedly many aspects to that revenue, not just the stadium, but I don't think it's so easy to separate it out.

Okay, so £50m may come from the CL campaign, but if the stadium is helping them spend on better quality players and pay higher wages, then it's a factor in that success.

The same with commercial deals. Would they be getting the same deals they are now if they were operating out of a southern Bescott?

The stadium definitely elevates the profile of the club and makes them more attractive, which helps in getting people to want to work with them and do deals.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 17, 2024, 11:59:19 AM

That's a big figure, but Spurs match receipts were £117.6m.  They didn't jump £200m a year off the back of a new stadium, they did it with better commercial revenue (£230m) and £50m from their last Champions League campaign in 2022-23 (for getting to last 16).  Reuters did a good write-up on the figures when they were released a few months ago.

In 2017, match receipts were £40m, so they've still nearly tripled.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on June 17, 2024, 12:02:29 PM
Yes, there are undoubtedly many aspects to that revenue, not just the stadium, but I don't think it's so easy to separate it out.

Okay, so £50m may come from the CL campaign, but if the stadium is helping them spend on better quality players and pay higher wages, then it's a factor in that success.

The same with commercial deals. Would they be getting the same deals they are now if they were operating out of a southern Bescott?

The stadium definitely elevates the profile of the club and makes them more attractive, which helps in getting people to want to work with them and do deals.

To be clear, I'm not in the "we don't need a bigger stadium camp".  I'm 100% open to the idea of a stadium move, if it's good for the club and the fans. I just don't like to see fans pointing to clubs with new stadiums and saying "THAT's why they make so much money".  Yes, a new, big, high-profile stadium has plenty of other (sometimes intangible) benefits - and the actual match-day revenue and bums on seats definitely improve the finances, but in the modern game, the other off-field activities FAR outweigh them, financially speaking.

Chelsea also turned over half a billion in their last figures, and their stadium is smaller than ours.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 17, 2024, 12:08:14 PM
But the new Spurs stadium HAS massively increased their turnover. It's not all of their turnover, obviously, but it has made a huge difference to their finances.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on June 17, 2024, 12:23:03 PM
Chelsea also turned over half a billion in their last figures, and their stadium is smaller than ours.

But their profits are over-inflated for a club their size, with a stadium their size, by the fact that they were allowed to spend billions of pounds in transfer fees, which created success on the pitch, which then allowed them to command high sponsorship deals & to cattle together some of the best young talent in the world so they could make high profits on them via their youth academy farm.

Without that initial spending, they are basically Norwich.

And with that loophole now closed, it doesn't matter what size their stadium is because they already have the over-inflated profits that make it almost impossible for newcomers to catch them from a commercial standpoint...
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on June 17, 2024, 12:25:17 PM
But the new Spurs stadium HAS massively increased their turnover. It's not all of their turnover, obviously, but it has made a huge difference to their finances.

The only thing I've seen is the increase in match day revenue (which is still only 20% of their total revenue, in the bigger stadium), and a report which says they make about £5m from each non-sporting event they host (though I can't get a good number for how many of those there are).

Again, I'm not denying it's made a difference, or that a big new stadium would play an important part of the club's growth. I just dispute how big that difference has been for Spurs, or how big a difference it would make for us.  If Spurs are making another £100m+ a year from hosting events at their 'multipurpose stadium', then so be it - I'm happy to be proven wrong.  But I haven't seen anything definitive on that? 

However, even if we build our own similar multi-purpose stadium, we're unlikely to get the same sort of revenue because we're not in London. In much the same way we don't charge Spurs prices for our season tickets.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on June 17, 2024, 12:33:07 PM
Chelsea also turned over half a billion in their last figures, and their stadium is smaller than ours.

But their profits are over-inflated for a club their size, with a stadium their size, by the fact that they were allowed to spend billions of pounds in transfer fees, which created success on the pitch, which then allowed them to command high sponsorship deals & to cattle together some of the best young talent in the world so they could make high profits on them via their youth academy farm.

Without that initial spending, they are basically Norwich.

And with that loophole now closed, it doesn't matter what size their stadium is because they already have the over-inflated profits that make it almost impossible for newcomers to catch them from a commercial standpoint...

Of course, I agree completely with your assessment of how Chelsea have got here. 

However, I disagree that they can't be caught -  commercially speaking.  It will take a while, but with consistent(ish) success on the pitch, I'd be surprised if our commercial revenues didn't get close to theirs in the next four or five years - maybe sooner if the on-pitch success really takes off. 

Yes, a new/bigger stadium will make a difference, but not a decisive one.  We don't close that gap on teams like Chelsea and Spurs by having a 50k+ state of the art stadium.  That's simply not how it works.  If size of stadium was a major determining factor in commercial success, then Sunderland wouldn't have spent four of the last six seasons in League One.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 17, 2024, 12:39:42 PM
2017 - £40m gate receipts
2023 - £117m gate receipts PLUS ANOTHER £55m - staging non-football stuff like NFL

Now there are in inconsistencies in there depending on what European competition was involved, but still, that's an extra £132m income. Even if you knock off (a complete guess) of £25m for Champions League gate receipts compared to Europa League, it's still well over £100m.

Of course all of that includes a London premium as well, but still, the decision to effectively do nothing at Villa is extremely short termist.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 17, 2024, 12:40:32 PM
I feel like we will gain quickly because we have a bunch of likeable people around, both on and off the pitch. That will have more people wanting to associate with us and make selling shirts and hospitality far easier too (in comparison with others like City, Newcastle, Chelsea).
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 17, 2024, 12:54:02 PM
Chelsea being in West London is a big deal.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on June 17, 2024, 12:54:58 PM
2017 - £40m gate receipts
2023 - £117m gate receipts PLUS ANOTHER £55m - staging non-football stuff like NFL

Now there are in inconsistencies in there depending on what European competition was involved, but still, that's an extra £132m income. Even if you knock off (a complete guess) of £25m for Champions League gate receipts compared to Europa League, it's still well over £100m.

Of course all of that includes a London premium as well, but still, the decision to effectively do nothing at Villa is extremely short termist.

Yep, those are big numbers, and would be hugely valuable to us if we could get them too.  That's about £1,800 in revenue per seat during the season for the Spurs.  We're at about £450 per seat (roughly).  So even with a bigger capacity, we're all going to have to start paying Spurs prices if we want that sort of revenue from our stadium.

But even if we COULD get another £130m a year from our own stadium (which would be lovely, but I very much doubt we could), we're STILL over TWO HUNDRED million behind them on other revenue, mainly on the commercial side.  That's the bit I think we need to focus on first, especially given our current resurgence and the profile we'll have this coming season.  We need to make a serious dent on the commercial side.

Again, for the record, I'm in favour of a new all-singing all-dancing stadium that allows us to have 50K+ fans at all home games. I just don't see it as a major factor in us being able to compete financially, certainly not in the next three or four years, anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on June 17, 2024, 01:09:34 PM
2017 - £40m gate receipts
2023 - £117m gate receipts PLUS ANOTHER £55m - staging non-football stuff like NFL

Now there are in inconsistencies in there depending on what European competition was involved, but still, that's an extra £132m income. Even if you knock off (a complete guess) of £25m for Champions League gate receipts compared to Europa League, it's still well over £100m.

Of course all of that includes a London premium as well, but still, the decision to effectively do nothing at Villa is extremely short termist.
My hope is that the decision to hold off with the North Stand redevelopment is a short-term one rather than a long-term one.  I don't think there's anything wrong with going for a short-term strategy right now.  Mainly because we've just had Atairos come on board, and they may well be able to inform us of how to make the most of any new North Stand.  In which case delaying for a year or two loses some potential revenue in the short term, but might mean that over those 17 years or whatever it is more financially productive for the club.

In my mind we do either need to expand Villa Park or move if we're to keep up, and all the noises have been for staying put.  In which case, I think it's absolutely a good idea to make sure we get what we're doing right.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 17, 2024, 01:11:37 PM

Again, for the record, I'm in favour of a new all-singing all-dancing stadium that allows us to have 50K+ fans at all home games. I just don't see it as a major factor in us being able to compete financially, certainly not in the next three or four years, anyway.

Well, obviously it wouldn't be in the years it takes to build, but then every year afterwards, it IS a major factor in being able to compete financially.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 17, 2024, 01:12:29 PM
I wonder if it is possible to reduce the amount of ground closure whilst the new stand is being constructed.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 17, 2024, 01:29:46 PM
I wonder if it is possible to reduce the amount of ground closure whilst the new stand is being constructed.


I think it's been mentioned before that building behind the North Stand for as long as possible without impacting the existing seats is hard to do because of all the utilites/cables that need to be sorted and removed - i.e it's a whole no-go area for the duration of construction.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on June 17, 2024, 01:31:06 PM
Chelsea also turned over half a billion in their last figures, and their stadium is smaller than ours.

But their profits are over-inflated for a club their size, with a stadium their size, by the fact that they were allowed to spend billions of pounds in transfer fees, which created success on the pitch, which then allowed them to command high sponsorship deals & to cattle together some of the best young talent in the world so they could make high profits on them via their youth academy farm.

Without that initial spending, they are basically Norwich.

And with that loophole now closed, it doesn't matter what size their stadium is because they already have the over-inflated profits that make it almost impossible for newcomers to catch them from a commercial standpoint...

Of course, I agree completely with your assessment of how Chelsea have got here. 

However, I disagree that they can't be caught -  commercially speaking.  It will take a while, but with consistent(ish) success on the pitch, I'd be surprised if our commercial revenues didn't get close to theirs in the next four or five years - maybe sooner if the on-pitch success really takes off. 

Yes, a new/bigger stadium will make a difference, but not a decisive one.  We don't close that gap on teams like Chelsea and Spurs by having a 50k+ state of the art stadium.  That's simply not how it works.  If size of stadium was a major determining factor in commercial success, then Sunderland wouldn't have spent four of the last six seasons in League One.

Im not so positive that we can catch them commercially, unless there are some rule changes, or the success/failure of each club is such that it tips the balance of wealthy sponsors in favour of one & against the other.

Not impossible, but the way the rules are set to help keep the status quo, it's going to be very difficult

Im not so sure we can do this £400M by 2027 either. Not unless rules change.

Take a look at where we are currently with the new adidas deal for several years, the Betano deal for two years, prize money for league & Champions League, etc. All great. But all are bumps in the finances right now. We aren't going to suddenly get a shit ton more money from adidas in 2026 because that deal has already been agreed. We might drop money when the Betano deal ends because betting companies simply paid more. And we would have to keep getting 4th spot & Champions League money just to stay still. And I don't think the relative peanuts we are getting from Hecks new 'Cells', 'Lower Grounds', etc, are going to make much of a dent in the grand scheme of things.

Don't get me wrong, I admit I know almost nothing about finances & all it entails, especially in the footballing sense, so I may be way off the mark. I hope I am, but I have my doubts about 2027 targets being met.

Fuck it, Im gonna step back from the convo. I just wanted to answer your Chelsea sized ground point... 👍
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on June 17, 2024, 02:32:55 PM
^^ Agreed. We can easily see the path to revenue of £300m for next season. Harder to see another £100m after that with TV revenues plateauing, unless we increase capacity, move, or there is a populous demographic willing to pay ridiculous ticket prices.

I mean, I’m always optimistic about the size of this club and I’m looking forward to seeing how far we can go, but it will take hard work, imaginative marketing.and, dare I say it, creative accounting.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on June 17, 2024, 02:52:05 PM
I see that Betano is heavily promoted at the Euros - it is these size of sponsors we need to attract. It worries me a little though that we are hoovering up a lot of "non football" staff which must cost a lot of money in salaries etc.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on June 17, 2024, 03:12:31 PM
In the turnover of a football club it's pennies... Even the CCO would "only" be on £150k (plus bonuses) which is about a week's salary for Luca Digne for example...
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 17, 2024, 04:37:52 PM
The man does not hang about, does he?

https://www.avfc.co.uk/news/2024/june/17/villa-announce-carlsberg-marston-s-brewing-company-partnership/ (https://www.avfc.co.uk/news/2024/june/17/villa-announce-carlsberg-marston-s-brewing-company-partnership/)

I'm assuming these chaps are giving us much more money.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 17, 2024, 04:57:45 PM
"The partnership with CMBC marks a significant step in improving the matchday experience for Aston Villa fans."

But they're serving Carlsberg. Does not compute.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on June 17, 2024, 05:13:49 PM
"The partnership with CMBC marks a significant step in improving the matchday experience for Aston Villa fans."

But they're serving Carlsberg. Does not compute.

I’m not a lager drinker but I’m sure I read that it was probably the best one in the world.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 17, 2024, 05:21:38 PM
If Aston Villa did Mondays...
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on June 17, 2024, 05:26:26 PM
"The partnership with CMBC marks a significant step in improving the matchday experience for Aston Villa fans."

But they're serving Carlsberg. Does not compute.

Carlsberg served totally incompetenty like all previous drinks
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on June 17, 2024, 05:26:29 PM
Carlsberg is a big CL sponsor aren’t they? So we take the money and if it pleases don’t drink the product. I’m sure many will.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on June 17, 2024, 05:31:46 PM
Maybe serving Carlsberg will bring the queues down.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 17, 2024, 05:39:20 PM
Maybe serving Carlsberg will bring the queues down.

And thereby removing the queues for the toilets as well.
Title: Re: Chris Heck - President of Business Operations
Post by: Edvard Remberg on June 17, 2024, 05:39:33 PM
1664 is pretty good as a lager
Title: Re: Chris Heck - President of Business Operations
Post by: Steve67 on June 17, 2024, 05:52:13 PM
1664 is pretty good as a lager

I agree, nice stuff. Agree with others though, no matter what drunk is being served, it needs to be served better. Great that we are moving forward though.
Title: Re: Chris Heck - President of Business Operations
Post by: frankmosswasmyuncle on June 17, 2024, 05:59:39 PM
Lager and cider.
What's happened to beer? :-(
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on June 17, 2024, 06:02:47 PM
1664 is pretty good as a lager

I agree, nice stuff. Agree with others though, no matter what drunk is being served, it needs to be served better. Great that we are moving forward though.

How should the sober people be served?

*wink*
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on June 17, 2024, 06:07:03 PM
If Heck’s main plan is to sweat the existing assets then you’d think serving beer well and in big quantities would be an easy win.

Unless he’s keeping it shit so the GA+ deals look better value.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on June 17, 2024, 06:23:16 PM
1664 is pretty good as a lager

I agree, nice stuff. Agree with others though, no matter what drunk is being served, it needs to be served better. Great that we are moving forward though.

How should the sober people be served?

*wink*
With a lot of suspicion.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 17, 2024, 06:24:21 PM
If Heck’s main plan is to sweat the existing assets then you’d think serving beer well and in big quantities would be an easy win.

Unless he’s keeping it shit so the GA+ deals look better value.

Well, they are building new bars for all these suites they’re putting in, so I’m guessing they anticipate extra sales.
Title: Re: Chris Heck - President of Business Operations
Post by: Billy Walker on June 17, 2024, 06:31:09 PM
^^ Agreed. We can easily see the path to revenue of £300m for next season. Harder to see another £100m after that with TV revenues plateauing, unless we increase capacity, move, or there is a populous demographic willing to pay ridiculous ticket prices.

I mean, I’m always optimistic about the size of this club and I’m looking forward to seeing how far we can go, but it will take hard work, imaginative marketing.and, dare I say it, creative accounting.

A separate training kit sponsor, and a sponsor for Bodymoor Heath are two relatively large revenue generators yet to be tapped - hopefully we're looking into things like this.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on June 17, 2024, 06:37:01 PM
If Heck’s main plan is to sweat the existing assets then you’d think serving beer well and in big quantities would be an easy win.

Unless he’s keeping it shit so the GA+ deals look better value.

Well, they are building new bars for all these suites they’re putting in, so I’m guessing they anticipate extra sales.

Bet they don’t improve a thing in pleb class though
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 17, 2024, 06:38:09 PM
I’m sure they will, eventually.
Title: Re: Chris Heck - President of Business Operations
Post by: Villa in Denmark on June 17, 2024, 07:49:02 PM
1664 is pretty good as a lager
Isn't that Kronenberg?

Having said that Carlsberg 1883 is quite good but I think you can only get that other here.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on June 17, 2024, 07:50:40 PM
1664 is pretty good as a lager

I agree, nice stuff. Agree with others though, no matter what drunk is being served, it needs to be served better. Great that we are moving forward though.

How should the sober people be served?

*wink*
Ah 1664 is a lovely, if were ever lucky enough to have any in the fridge - I ask my 8 year old to get me a "can of numbers" which always tickles me
ah -
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on June 17, 2024, 07:58:01 PM
1664 in the UK is Heineken. Elsewhere it's Carlsberg.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on June 17, 2024, 08:03:40 PM
Lager and cider.
What's happened to beer? :-(

Good explanation here.

Title: Re: Chris Heck - President of Business Operations
Post by: Villa in Denmark on June 17, 2024, 08:17:05 PM
1664 in the UK is Heineken. Elsewhere it's Carlsberg.
OK thanks for the info.
Never realised that the Kronenbourg brand was owned by Carlsberg.

Title: Re: Chris Heck - President of Business Operations
Post by: Edvard Remberg on June 17, 2024, 08:24:08 PM
1664 in the UK is Heineken. Elsewhere it's Carlsberg.
OK thanks for the info.
Never realised that the Kronenbourg brand was owned by Carlsberg.
Didn't know that either.
Are they similar tasting?
Title: Re: Chris Heck - President of Business Operations
Post by: Villa in Denmark on June 17, 2024, 08:27:02 PM
1664 in the UK is Heineken. Elsewhere it's Carlsberg.
OK thanks for the info.
Never realised that the Kronenbourg brand was owned by Carlsberg.
Didn't know that either.
Are they similar tasting?
Kronenbourg Blanc is streets ahead of standard Carlsberg.

As said 1883 is OK as is Carls Special.
Carlsberg also brew some half decent beers under the Jacobsen label.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 17, 2024, 08:52:42 PM
Sapporo is also a Carlsberg brand. Which would be nice, albeit unlikely.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on June 17, 2024, 09:57:24 PM
Was it Carlsberg who used to brew Elephant beer in the 90's?  Carlsberg Export is very nice, the normal stuff probably the worst stuff on the market outside of Australian brands.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on June 17, 2024, 10:00:37 PM
The Pilsner isn't too bad now they've changed it up.
Title: Re: Chris Heck - President of Business Operations
Post by: Villa in Denmark on June 17, 2024, 10:10:29 PM
Was it Carlsberg who used to brew Elephant beer in the 90's?  Carlsberg Export is very nice, the normal stuff probably the worst stuff on the market outside of Australian brands.
Still on sale over here.

Hangover in waiting.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on June 17, 2024, 10:18:09 PM
Was it Carlsberg who used to brew Elephant beer in the 90's?  Carlsberg Export is very nice, the normal stuff probably the worst stuff on the market outside of Australian brands.
Carling is the worst thing on the market globally.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 17, 2024, 10:34:03 PM
Was it Carlsberg who used to brew Elephant beer in the 90's?  Carlsberg Export is very nice, the normal stuff probably the worst stuff on the market outside of Australian brands.

Carling is the worst thing on the market globally.

I'd say Sands or Kalik in the Bahamas. Dreadful beers.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on June 17, 2024, 10:38:53 PM
Mexico's beer isn't good.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 17, 2024, 10:42:40 PM
Mexico's beer isn't good.

I like Modelo Negra.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 17, 2024, 11:11:22 PM
Carlsberg own..... 1664, Brooklyn Lager, Estrella, Erdinger, Hobgoblin, San Miguel, Holsten Pills, Somersby, Shipyard, Tetleys
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on June 18, 2024, 08:25:06 AM
Carlsberg own..... 1664, Brooklyn Lager, Estrella, Erdinger, Hobgoblin, San Miguel, Holsten Pills, Somersby, Shipyard, Tetleys

It will be great to have such a wide choice of beers that you cant buy before the game kicks off again.
Title: Re: Chris Heck - President of Business Operations
Post by: Holte L2 on June 18, 2024, 12:26:47 PM
Mexico's beer isn't good.

I like Dos Equis.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 18, 2024, 12:30:49 PM
Mexico's beer isn't good.

I like Dos Equis.

I like pina coladas, and getting caught in the rain.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on June 18, 2024, 12:40:39 PM
What was the name of that pub down Curzon Street way that was one of the first selling Sol in a bottle with a quarter of lime in the neck? They had a room with a dentist's chair and some lass with tequila and tonic water in holsters would pour it into your mouth and spin you right round baby right round like a record baby. Late Eighties, early Nineties?
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on June 18, 2024, 01:15:19 PM
Hello

I have been a long time viewer of this forum but felt the need to post .

Looking at the stadium map, it appears the GA+ has sold well in the lower North Stand but elsewhere sales look poor. Will these unsold GA+ be a wake up call and will they then be released to us 'normal' supporters or held back for match day sales?.

I have asked where I am on the waiting list for standard admission but been told it's private for internal use
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 18, 2024, 01:20:02 PM
Welcome to the forum!

I think the GA+ seats will remain as GA+. They're not going to sell any new season tickets this year, though.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 18, 2024, 02:30:21 PM
What was the name of that pub down Curzon Street way that was one of the first selling Sol in a bottle with a quarter of lime in the neck? They had a room with a dentist's chair and some lass with tequila and tonic water in holsters would pour it into your mouth and spin you right round baby right round like a record baby. Late Eighties, early Nineties?

Sounds amaze. Is this what Gazza was re-enacting prior to Euro'96? Sir Graham went to great lengths to make him join the Villa.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 18, 2024, 04:53:25 PM
Some of the images of the new shop look good. Hard to gauge the size of it;

https://x.com/JUSTIN_AVFC_/status/1803077007980347884 (https://x.com/JUSTIN_AVFC_/status/1803077007980347884)
Title: Re: Chris Heck - President of Business Operations
Post by: villadelph on June 18, 2024, 05:13:00 PM
Some of the images of the new shop look good. Hard to gauge the size of it;

https://x.com/JUSTIN_AVFC_/status/1803077007980347884 (https://x.com/JUSTIN_AVFC_/status/1803077007980347884)

Looks fantastic!
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 18, 2024, 05:40:00 PM
Yeah, the new shop looks great in those pics.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 18, 2024, 05:43:10 PM
Yeah but it should have been done 5 years ago. Heck is useless.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on June 18, 2024, 05:44:08 PM
Some of the images of the new shop look good. Hard to gauge the size of it;

https://x.com/JUSTIN_AVFC_/status/1803077007980347884 (https://x.com/JUSTIN_AVFC_/status/1803077007980347884)

Looks fantastic!

Surely that is just a render and not real photographs?

I would not call it fantastic personally - but thats me
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on June 18, 2024, 05:45:12 PM
A club shop is all well and good, but it's not renders of a new stadium or new North Stand is it.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on June 18, 2024, 06:05:35 PM
a little know fact about the club shop but important none the less

Years ago they had a massive picture of the clock end at Highbury 81 on the wall behind the tills
and I was on it
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on June 18, 2024, 06:07:33 PM
a little know fact about the club shop but important none the less

Years ago they had a massive picture of the clock end at Highbury 81 on the wall behind the tills
and I was on it

Like Harold Lloyd?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 18, 2024, 06:12:51 PM
Update from Big Heck on shop and hospitality;

https://www.avfc.co.uk/video/3eb6cb1e-422e-44f9-93a5-5bb95e4f88cb (https://www.avfc.co.uk/video/3eb6cb1e-422e-44f9-93a5-5bb95e4f88cb)
Title: Re: Chris Heck - President of Business Operations
Post by: john e on June 18, 2024, 06:15:43 PM
a little know fact about the club shop but important none the less

Years ago they had a massive picture of the clock end at Highbury 81 on the wall behind the tills
and I was on it

Like Harold Lloyd?

Yes, but Not quite as famous
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on June 18, 2024, 06:27:25 PM
Update from Big Heck on shop and hospitality;

https://www.avfc.co.uk/video/3eb6cb1e-422e-44f9-93a5-5bb95e4f88cb (https://www.avfc.co.uk/video/3eb6cb1e-422e-44f9-93a5-5bb95e4f88cb)
The 'Doug Ellis'? It's the Witton Lane. Sort it out Heck!
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on June 18, 2024, 06:40:47 PM
Any mention of sorting the basics, like being able to wash and dry your hands in the toilets, or it taking less than 20 mins to buy a beer?
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 18, 2024, 11:00:25 PM
Any mention of sorting the basics, like being able to wash and dry your hands in the toilets, or it taking less than 20 mins to buy a beer?

Only if you pay extra for it.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 18, 2024, 11:03:35 PM
Any mention of sorting the basics, like being able to wash and dry your hands in the toilets, or it taking less than 20 mins to buy a beer?

Only if you pay extra for it.

We're the Ryanair of football. They'll be asking us to stand to watch the game next...
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on June 18, 2024, 11:07:28 PM
Any mention of sorting the basics, like being able to wash and dry your hands in the toilets, or it taking less than 20 mins to buy a beer?

If you explain to The club why you need to dry your hands, and pay them 20 quid, they will give you a paper towel.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on June 18, 2024, 11:34:57 PM
What was the name of that pub down Curzon Street way that was one of the first selling Sol in a bottle with a quarter of lime in the neck? They had a room with a dentist's chair and some lass with tequila and tonic water in holsters would pour it into your mouth and spin you right round baby right round like a record baby. Late Eighties, early Nineties?

Railway.

I just missed a half-ender hitting me outside there in 1987 after we'd beaten that lot 2.1. Somewhere under Millenium Point now.
Title: Re: Chris Heck - President of Business Operations
Post by: artvandelay on June 19, 2024, 12:40:27 AM
1664 in the UK is Heineken. Elsewhere it's Carlsberg.
Not anymore- Carlsberg in the UK now too (as of the last couple months) . If you have any old 1664 they're mild collector items
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on June 19, 2024, 01:31:55 AM
What was the name of that pub down Curzon Street way that was one of the first selling Sol in a bottle with a quarter of lime in the neck? They had a room with a dentist's chair and some lass with tequila and tonic water in holsters would pour it into your mouth and spin you right round baby right round like a record baby. Late Eighties, early Nineties?

Railway.

I just missed a half-ender hitting me outside there in 1987 after we'd beaten that lot 2.1. Somewhere under Millenium Point now.

I remember The Railway, but BE’s era passed me by. PW’s 1987 reminisces strike a chord though. I think of it as the Vietnam game. We got the upper hand I’d say, although I wasn’t by The Railway.

One of my Zulu mates says ‘every dog has his day’ when I remind him of these occasions, but it’s surprising how many days we had in the golden age of the Zulus.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on June 19, 2024, 10:00:01 AM
What was the name of that pub down Curzon Street way that was one of the first selling Sol in a bottle with a quarter of lime in the neck? They had a room with a dentist's chair and some lass with tequila and tonic water in holsters would pour it into your mouth and spin you right round baby right round like a record baby. Late Eighties, early Nineties?

Railway.

I just missed a half-ender hitting me outside there in 1987 after we'd beaten that lot 2.1. Somewhere under Millenium Point now.

I remember The Railway, but BE’s era passed me by. PW’s 1987 reminisces strike a chord though. I think of it as the Vietnam game. We got the upper hand I’d say, although I wasn’t by The Railway.

One of my Zulu mates says ‘every dog has his day’ when I remind him of these occasions, but it’s surprising how many days we had in the golden age of the Zulus.
We're just lucky they couldn't find Sherlock Street.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 19, 2024, 12:14:37 PM
The adidas deal must have been in the wings from before Castore's faux-pas with the shirts last summer/autumn, given what Heck says about the timeframe involved. Was he always going to rip-up the Castore deal and the wet shirts gave him an easy out?
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on June 19, 2024, 12:51:27 PM
He said they were behind on design development so I took from that that the Adidas deal was rushed though. Perhaps it has come a year earlier than planned, after the wet shirt issue. But like you hinted at, a tap-in for Heck.

It's clear that Unai has made Heck's job a lot easier.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 19, 2024, 01:06:27 PM
So, the drinks we're selling are...

Carlsberg
1664
Angelo Poretti
Brooklyn
Somersby Cider

https://x.com/AVFCOfficial/status/1803383900187537647
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on June 19, 2024, 01:15:07 PM
So, the drinks we're selling are...

Carlsberg
1664
Angelo Poretti
Brooklyn
Somersby Cider

https://x.com/AVFCOfficial/status/1803383900187537647


Trying not to sell more like....
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on June 19, 2024, 05:32:22 PM
So, the drinks we're selling are...

Carlsberg
1664
Angelo Poretti
Brooklyn
Somersby Cider

https://x.com/AVFCOfficial/status/1803383900187537647


Trying not to sell more like....
It will give the disinterested staff a change of beer taps to stare blankly at.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on June 19, 2024, 06:18:03 PM
So, the drinks we're selling are...

Carlsberg
1664
Angelo Poretti
Brooklyn
Somersby Cider

https://x.com/AVFCOfficial/status/1803383900187537647


Trying not to sell more like....
It will give the disinterested staff a change of beer taps to stare blankly at.

Or cans to open and pour badly (Witton upper)
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 19, 2024, 06:20:49 PM
So, the drinks we're selling are...

Carlsberg
1664
Angelo Poretti
Brooklyn
Somersby Cider

https://x.com/AVFCOfficial/status/1803383900187537647


Trying not to sell more like....
It will give the disinterested staff a change of beer taps to stare blankly at.

Or cans to open and pour badly (Witton upper)

In the little space that opened in the North Stand for a while this season the little bar had one bloke serving cans, and the next customer was helping pour the orders for him to speed up the queue.

It was very civilised.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on June 19, 2024, 06:27:45 PM
Or not able to find a pint glass
Title: Re: Chris Heck - President of Business Operations
Post by: Goldenballs on June 19, 2024, 06:53:05 PM
So, the drinks we're selling are...

Carlsberg
1664
Angelo Poretti
Brooklyn
Somersby Cider

https://x.com/AVFCOfficial/status/1803383900187537647


Trying not to sell more like....
It will give the disinterested staff a change of beer taps to stare blankly at.

Or cans to open and pour badly (Witton upper)

In the little space that opened in the North Stand for a while this season the little bar had one bloke serving cans, and the next customer was helping pour the orders for him to speed up the queue.

It was very civilised.

We went in there a few times, it was really good.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 19, 2024, 06:54:37 PM
It will he the space for the Upper North hospitality seats next season.
Title: Re: Chris Heck - President of Business Operations
Post by: Goldenballs on June 19, 2024, 06:56:46 PM
We did wonder if it was a trial run for a chargeable extra.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on June 19, 2024, 07:16:16 PM
From our old mate Grant Adams on Facebook:

Update corporate hospitality:

Went to Villa today and spent 2 hours to view options and get an update at one of the hospitality events they are holding there last and this week :

Boxes there are a waiting list of players who want the boxes so those who do not renew they will still on .

Directors lounge still too early to say but with the options at the moment offered some have decided to drop down levels . Remember these are at circa £17k a seat now .

82 lounge renamed 82 champions lounge where I was last year . Uptake had been very strong but not sold out yet . This despite it being £6240 a seat .

New Villains lounge and 150 club in Doug Ellis all have a waiting list on 😱 big interest . The Villains lounge have to say looks very impressive but starts at £5800 plus vat a seat .

The Cells lounge is almost sold out in the North stand actually only 4 seats left . Huge take up in a short space of time at £1700 a seat for a seat with a lounge access only . Food and beer not included .

The Terrace View and Lower Grounds classed as general admission seats with hospitality  are selling very strong and almost sold out 😱

All of the other packages are selling well which I have to admit is still a surprise .

The ground looks like a building site and the north stand and Doug Ellis are having gangways aligned and north stand has new blue seats completed . Upper claret not sorted yet !

The new lounges are all being worked on with new kitchens and cellars being refitted to improve the infrastructure which has been Lacking . I am not a builder but there seems a lot to be done for kick off .

Despite all the rumblings the staff are very supportive of Chris Heck and his vision . As I said he has a mandate to improve revenue and will not be apologising for it .

Whilst it’s not ideal and a bit of an end of an era as not everyone will be together next season I will be going back into 82 . If the food and facilities match the brochure then at least that’s a postive but my own seat is a Great view .

They have said they are working on the facilities and ground increases to be ready for 2028 ! But it won’t be a new north stand but architects are in place drawing up the options , the goal has not changed to be a European championship venue for 2028 !
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 19, 2024, 07:59:59 PM
Certainly sounds like no expense spared. The wonga burning holes in NSWE's pockets that they can't spend on players, going on our home instead.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on June 19, 2024, 08:12:55 PM
Certainly sounds like no expense spared. The wonga burning holes in NSWE's pockets that they can't spend on players, going on our home instead.

Yes , for those wanting corporate

You can guarantee the facilities in the peasant areas will not be upgraded.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on June 19, 2024, 09:16:33 PM
Certainly sounds like no expense spared. The wonga burning holes in NSWE's pockets that they can't spend on players, going on our home instead.

Yes , for those wanting corporate

You can guarantee the facilities in the peasant areas will not be upgraded.
You not seen - were getting 6 different beers that we cant buy because the queue is too long
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on June 19, 2024, 11:24:58 PM
My thoughts are that Heck is just testing the waters with these inflated prices. If, as said, they are virtually sold out, expect another huge increase in the price of our ordinary season tickets in the next couple of years. This will, of course, also depend on the success of the team. If we settle back to mid or lower table, I would expect that interest will diminish.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 20, 2024, 12:32:39 AM
My gut feeling about the Cells is that they will all go to these corporate experience folks who will sell them on to any fans, home or away. I see trouble ahead.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on June 20, 2024, 09:46:29 AM
Looking on the seating map , the cells has sold out but other areas have not sold well. So not sure where the 'nearly sold out' has come from .
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on June 20, 2024, 12:25:12 PM
I do wonder if it's another FFP/PSR dodge.

Create thousands of premium seats with massive prices - sell the on to a co-owned business at the high prices, who then sell them on to regular punters at more reasonable rates.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on June 20, 2024, 12:31:09 PM
I do wonder if it's another FFP/PSR dodge.

Create thousands of premium seats with massive prices - sell the on to a co-owned business at the high prices, who then sell them on to regular punters at more reasonable rates.

That's one of the daftest ideas I've ever seen on here to be fair.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on June 20, 2024, 02:23:04 PM
Maybe - but I just can't see how man city have 20,000 premium seats sold out for every single game.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on June 20, 2024, 02:32:58 PM
My gut feeling about the Cells is that they will all go to these corporate experience folks who will sell them on to any fans, home or away. I see trouble ahead.

I know someone who has bought a ticket in there with his mate. He’s on the waiting but not getting much closer to being able to buy one so they’ve opted for this instead.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on June 20, 2024, 02:45:44 PM
My gut feeling about the Cells is that they will all go to these corporate experience folks who will sell them on to any fans, home or away. I see trouble ahead.

I know someone who has bought a ticket in there with his mate. He’s on the waiting but not getting much closer to being able to buy one so they’ve opted for this instead.

You can’t under estimate the feel good factor from this season - think this is the first year in a few where we haven’t had the conversation of do we renew or not (always going to lol)….be very interesting if come next summer we have finished mid table and made no impact in the 3 cups whether the desire for tickets is so high

Ps - our season won’t go that way
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on June 20, 2024, 05:24:10 PM
^^ over-estimate.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 20, 2024, 06:00:46 PM
Percy, I'm loving the way you avoid quotathons with simple rabbit-ears and I hope other posters follow suit.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 20, 2024, 06:09:56 PM
Percy, I'm loving the way you avoid quotathons with simple rabbit-ears and I hope other posters follow suit.

Me too.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on June 20, 2024, 06:28:43 PM
Percy, I'm loving the way you avoid quotathons with simple rabbit-ears and I hope other posters follow suit.

Me too.
^^
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on June 20, 2024, 07:59:12 PM
Percy, I'm loving the way you avoid quotathons with simple rabbit-ears and I hope other posters follow suit.

Me too.
^^
^^
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 20, 2024, 08:00:51 PM
Percy, I'm loving the way you avoid quotathons with simple rabbit-ears and I hope other posters follow suit.

Yeah, good stuff from Perce, leaves more room for the punathons.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on June 20, 2024, 08:09:46 PM
Appreciate the love, thanks all.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on June 20, 2024, 09:00:54 PM
^^ over-estimate.

^^ stand corrected:-)
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on June 20, 2024, 09:39:14 PM
^^ over-estimate.

^^ stand corrected:-)

Not really bunny ears are they though 👀😃
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on June 20, 2024, 09:42:15 PM
  (\_/)
 (>.<)
 (")_(")
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on June 20, 2024, 09:57:10 PM
^^ over-estimate.

^^ stand corrected:-)

Haha! Sorry for the pedantry, pet peeve.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on June 21, 2024, 12:28:10 AM
  (\_/)
 (>.<)
 (")_(")

Awww would you look at the little fella!
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on June 21, 2024, 12:49:47 AM
  (\_/)
 (>.<)
 (")_(")

Awww would you look at the little fella!

( -_•)︻デ═一
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 21, 2024, 10:28:54 AM
Is that Pikachu with a sniper gun?
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on June 21, 2024, 11:16:36 AM
Percy, I'm loving the way you avoid quotathons with simple rabbit-ears and I hope other posters follow suit.

Me too.
^^

^^

#UnqouteMeHappy
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on June 21, 2024, 12:54:24 PM
Is that Pikachu with a sniper gun?

I wouldn't put it past him.
Title: Re: Chris Heck - President of Business Operations
Post by: UK Redsox on June 21, 2024, 12:59:56 PM
Percy, I'm loving the way you avoid quotathons with simple rabbit-ears and I hope other posters follow suit.

^^ only works when replying to the post immediately above and if someone else doesn't post a few seconds before you
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 21, 2024, 01:02:49 PM
^^ True but Percy's record on this is likely 100% so I trust his usage implicitly.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on June 21, 2024, 01:07:17 PM
I'm going to Minority Report this shit.

↓↓ This person doesn't know what they're talking about.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 21, 2024, 01:41:16 PM
I'm going to Minority Report this shit.

↓↓ This person doesn't know what they're talking about.

Well I've just read the short story you refer to in the last fortnight so that blows your theory up, pre-cog my arse.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on June 21, 2024, 03:45:48 PM
I'm going to Minority Report this shit.

↓↓ This person doesn't know what they're talking about.

Well I've just read the short story you refer to in the last fortnight so that blows your theory up, pre-cog my arse.

Haha, I'm just bald and refuse to get out of the bath.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 21, 2024, 06:00:18 PM
Haha, I'm just bald and refuse to get out of the bath.

If I were bald, I wouldn't either.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on June 21, 2024, 06:24:49 PM
Haha, I'm just bald and refuse to get out of the bath.

If I were bald, I wouldn't either.

SAVAGE.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on June 22, 2024, 12:27:03 PM
Yeah, that was really lousy.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on June 22, 2024, 02:02:21 PM
He's ginger though, it's everyone else who prefers him not to get out of the bath.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on June 22, 2024, 03:23:12 PM
Haha *slowly cries into my tea*.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on June 23, 2024, 01:29:00 AM
Haha *slowly cries into my tea*.

You come across as sound, you'll be fine. Just remember not to grow a beard to "compensate", that's particularly tragic.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on June 23, 2024, 02:05:28 AM
Haha *slowly cries into my tea*.

You come across as sound, you'll be fine. Just remember not to grow a beard to "compensate", that's particularly tragic.

I had to shave my beard off recently for a jaw/neck ultrasound and it really wasn't pleasant viewing. I looked like a tortoise had shagged a thumb. Maybe I'll try and mix it up and see if I can pull off a sort of Bronson/Dr. Robotnik.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 23, 2024, 10:08:51 AM
A Grange Hill Bronson, as in a syrup?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 23, 2024, 11:09:24 AM
Haha *slowly cries into my tea*.

You come across as sound, you'll be fine. Just remember not to grow a beard to "compensate", that's particularly tragic.

*nervous laugh*
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on June 23, 2024, 11:09:46 AM
Haha *slowly cries into my tea*.

You come across as sound, you'll be fine. Just remember not to grow a beard to "compensate", that's particularly tragic.

I had to shave my beard off recently for a jaw/neck ultrasound and it really wasn't pleasant viewing. I looked like a tortoise had shagged a thumb. Maybe I'll try and mix it up and see if I can pull off a sort of Bronson/Dr. Robotnik.

That's the thing about beards, great for hiding multiple chins.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on June 23, 2024, 12:49:32 PM
Haha *slowly cries into my tea*.

You come across as sound, you'll be fine. Just remember not to grow a beard to "compensate", that's particularly tragic.

I had to shave my beard off recently for a jaw/neck ultrasound and it really wasn't pleasant viewing. I looked like a tortoise had shagged a thumb. Maybe I'll try and mix it up and see if I can pull off a sort of Bronson/Dr. Robotnik.

That's the thing about beards, great for hiding multiple chins.

Definitely, I'm about a 2.5/10 without a beard, and I reckon I may just scrape to a 3 with one.

I had never heard of Grange Hill Bronson but I can give it a go. I was thinking more 'butter yourself up for the guards' Bronson.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on June 27, 2024, 03:50:14 PM
Just had the email about Villa TV for next season. An increase to £24.99, but now includes the pre-season fixtures too.

It says there is also a new Villa podcast, live pre-match shows for home fixtures, and some live Women's matches.

Isn't Villa TV now included in season ticket package too?

Looks like they're trying to build the audience up which I guess will help with sponsorship and the like.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on June 28, 2024, 10:44:06 AM
Haha *slowly cries into my tea*.

You come across as sound, you'll be fine. Just remember not to grow a beard to "compensate", that's particularly tragic.

I had to shave my beard off recently for a jaw/neck ultrasound and it really wasn't pleasant viewing. I looked like a tortoise had shagged a thumb. Maybe I'll try and mix it up and see if I can pull off a sort of Bronson/Dr. Robotnik.

That's the thing about beards, great for hiding multiple chins.

Definitely, I'm about a 2.5/10 without a beard, and I reckon I may just scrape to a 3 with one.

I had never heard of Grange Hill Bronson but I can give it a go. I was thinking more 'butter yourself up for the guards' Bronson.

Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on July 01, 2024, 09:47:38 AM
Another article on our re-brand;

https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand (https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand)

I like that we have taken design and merchandising in-house. Hopefully the new store will have some really good stuff in it, rather than the usual cheap tat.

Though if there isn’t a new claret and blue dinosaur I will be annoyed.  >:(
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on July 01, 2024, 10:00:42 AM
Hopefully a muskehound would placate.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on July 01, 2024, 10:02:31 AM
Hopefully a muskehound would placate.

Well, they’re Spanish, so it could happen!
Title: Re: Chris Heck - President of Business Operations
Post by: DeKuip on July 01, 2024, 10:20:20 AM
Another article on our re-brand;

https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand (https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand)

I like that we have taken design and merchandising in-house. Hopefully the new store will have some really good stuff in it, rather than the usual cheap tat.

Though if there isn’t a new claret and blue dinosaur I will be annoyed.  >:(

What a load of shite that article is and what an ever bigger load of shite that badge is.
The only thing I’ll ever buy with that badge on it is my season ticket and match tickets… although I reserve the right to also purchase cup final programmes if I have any money left come next spring.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on July 01, 2024, 11:12:18 AM
Another article on our re-brand;

https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand (https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand)

I like that we have taken design and merchandising in-house. Hopefully the new store will have some really good stuff in it, rather than the usual cheap tat.

Though if there isn’t a new claret and blue dinosaur I will be annoyed.  >:(

What a load of shite that article is and what an ever bigger load of shite that badge is.
The only thing I’ll ever buy with that badge on it is my season ticket and match tickets… although I reserve the right to also purchase cup final programmes if I have any money left come next spring.

Correct DeKuip.

1. Talks big but acts small-time.
2. Lies to suit his own agenda.
3. Changes the identity on a whim to suit his tastes

Next he will be telling us he invented the overhead kick.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on July 01, 2024, 12:34:20 PM
…is there nothing to be said for the club taking control of it’s own image and products then?

 :P
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on July 01, 2024, 12:36:45 PM
There's seems to be a great effort to be outraged in some way.

it's a fucking badge.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on July 01, 2024, 01:15:00 PM
…is there nothing to be said for the club taking control of it’s own image and products then?

 :P

No but there may be something to be said for another mass.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on July 01, 2024, 01:20:26 PM
…is there nothing to be said for the club taking control of it’s own image and products then?

 :P

No but there may be something to be said for another mass.

Chris Heck, he gives good mass.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on July 01, 2024, 01:30:13 PM
"Fans-first", my arse...

Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on July 01, 2024, 01:34:20 PM
"Fans-first", my arse...

I'm glad you didn't omit the first 'r'.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on July 01, 2024, 01:36:53 PM
Ha!
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on July 01, 2024, 02:45:55 PM
This is the bit that I find hard to believe...
Quote
Heck says he doesn’t know why this suite of work [for the backwards lion and round badge] was dropped
Bullshit !
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on July 01, 2024, 02:46:55 PM
There's seems to be a great effort to be outraged in some way.

it's a fucking badge.

Agreed…like kits / walk out music etc it’s purely a matter of personal preference will never please all
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on July 01, 2024, 02:58:35 PM
I totally agree with Lee B - no matter what the subject is regarding Heck, certain fans of this club seem to be out raged by all his comments and decisions he and the owners are taking.

He is doing the job that he has been employed to do by the current owners of this club.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on July 01, 2024, 03:06:38 PM
I can't speak for others. I just don't like this new badge. I thought they'd nailed it with the circular one on the kit last season, but given they've got rid of that they may have well as stuck with the Lerner one.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on July 01, 2024, 05:17:46 PM
Another article on our re-brand;

https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand (https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand)

I like that we have taken design and merchandising in-house. Hopefully the new store will have some really good stuff in it, rather than the usual cheap tat.

Though if there isn’t a new claret and blue dinosaur I will be annoyed.  >:(

What a load of shite that article is and what an ever bigger load of shite that badge is.
The only thing I’ll ever buy with that badge on it is my season ticket and match tickets… although I reserve the right to also purchase cup final programmes if I have any money left come next spring.

First year I'll buy merchandise since 2008.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on July 01, 2024, 05:45:03 PM
Yeah me too mate.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on July 01, 2024, 08:06:50 PM
I can't speak for others. I just don't like this new badge. I thought they'd nailed it with the circular one on the kit last season,

Couldn't agree more.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on July 01, 2024, 08:16:17 PM
Likely to be my first time buying a shirt for about 15 years (might just be a training top for 5-a-side if the kit isn't perfect).  But it has bugger all to do with the crest, and just the fact that I generally like Adidas gear.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on July 01, 2024, 08:32:28 PM
Another article on our re-brand;

https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand (https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand)

I like that we have taken design and merchandising in-house. Hopefully the new store will have some really good stuff in it, rather than the usual cheap tat.

Though if there isn’t a new claret and blue dinosaur I will be annoyed.  >:(
Chris Heck will win me over if they start selling claret and blue dinosaurs. They've been extinct for 65 million years.

I'll get my coat.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on July 01, 2024, 08:44:15 PM
I can't speak for others. I just don't like this new badge. I thought they'd nailed it with the circular one on the kit last season,

Couldn't agree more.
I must say I agree about the round badge we had last season. I really liked that and would of happily kept it. But it's just a badge. I am more bothered by what's going on with the stadium. With the current plethora of corporate packages it looks like we will end up with a smaller capacity despite being told we would be getting an extra 2,500/3,000 seats which didn't seem plausible from the off. I was looking forward to seeing the Villa Park getting expanded to match the upsurge in first team achievements and me being able to buy season tickets with my lads. Mr Heck has pissed all over that little dream of mine.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on July 01, 2024, 08:50:59 PM
Another article on our re-brand;

https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand (https://www.thedrum.com/news/2024/07/01/aston-villa-rolls-out-new-fans-first-identity-it-repositions-global-brand)

I like that we have taken design and merchandising in-house. Hopefully the new store will have some really good stuff in it, rather than the usual cheap tat.

Though if there isn’t a new claret and blue dinosaur I will be annoyed.  >:(
Chris Heck will win me over if they start selling claret and blue dinosaurs. They've been extinct for 65 million years.

I'll get my coat.

With the current ticket pricing, they may very well be funding dinosaur cloning!  :P
Title: Re: Chris Heck - President of Business Operations
Post by: Villa in Denmark on July 01, 2024, 08:55:27 PM
I thought Ellis was the original claret and blue dinosaur?
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on July 01, 2024, 09:01:49 PM
I can't speak for others. I just don't like this new badge. I thought they'd nailed it with the circular one on the kit last season, but given they've got rid of that they may have well as stuck with the Lerner one.
Shield for me. Just think it has more presence, authority etc....more regal I suppose.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on July 01, 2024, 09:02:14 PM
Amazingly, the £17K a head corporate packages aren't exactly flying off the shelf. Who'd have thought it?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on July 01, 2024, 09:22:29 PM
I thought Ellis was the original claret and blue dinosaur?

No, but he did invent the Triassic period.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on July 01, 2024, 09:31:34 PM
I thought Ellis was the original claret and blue dinosaur?

No, but he did invent the Triassic period.

And he put ticket prices up after the Chicxulub impact event.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on July 01, 2024, 09:40:07 PM
I thought Ellis was the original claret and blue dinosaur?

No, but he did invent the Triassic period.

Doug thought Triassic was someone recommending a new kit supplier.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on July 05, 2024, 09:31:36 PM
Interview with Heck:.
https://www.crossingbroad.com/2024/07/this-isnt-wrexham-a-q-a-with-former-sixers-president-chris-heck-now-running-business-operations-for-the-premier-leagues-aston-villa.html
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on July 06, 2024, 09:50:00 AM
Excellent interview.
A good insight to the thought process and reasoning behind some of the things he has done.
There is a ruthlessness about him, and, to be frank, if we want to play with the big boys, the club needs.

I love the fact his first thought was to protect the season ticket ticket holders and then absolutely maximise revenue from those that can afford it, or more importantly, WANT to pay premium prices.

He gets it.
He will make mistakes, or make decisions we don’t like, but it’s with the best of intent, and that’s to make our club successful.

Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on July 06, 2024, 11:58:25 AM
Sounds like he dips into the social media world…

If you are reading Chris, can you fix the toilets in the Trinity, so there is at least a basic level of hygiene (hot water, clean the stinking troughs and give people the ability to dry their hands). And the fix the queues to by a drink.

Thank you!
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on July 06, 2024, 01:13:15 PM
Excellent interview.
A good insight to the thought process and reasoning behind some of the things he has done.
There is a ruthlessness about him, and, to be frank, if we want to play with the big boys, the club needs.

I love the fact his first thought was to protect the season ticket ticket holders and then absolutely maximise revenue from those that can afford it, or more importantly, WANT to pay premium prices.

He gets it.
He will make mistakes, or make decisions we don’t like, but it’s with the best of intent, and that’s to make our club successful.



He gets why he got criticized and accepts it. But he also realized that it comes with the territory and the job. What I won’t do is broad brush criticize what he does based on a few issues that are important but not the total sum of his remit. He’s come here to grow revenues and he has done that and will continue to do that. I’ve referenced the Philadelphia story in the past. He absolutely rubbed people the wrong way, but there is no doubt what he left behind as a “brand” was significantly better than what he found. So it’s a long road for us to catch up with the sides that are almost FFP immune. But if we want to compete for the best players and trophies every season, we need to get there and it won’t always be pretty.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on July 06, 2024, 01:17:22 PM
The difference between us and B9 right here:

Quote
this isn’t Wrexham. This is the Philadelphia Eagles in a city of a similar size, if there were no Sixers, no Phillies, no Flyers, and no Union. Oh, and no college teams. It’s massive. Absolutely massive

For them, the Dogheads, the Stripey Filth we are the yard stick. The dream. Whereas we as a club, don't consider or think about them at all. They literally do not exist in our owners thinking.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on July 06, 2024, 01:23:05 PM
Any idea what this refers to?

CB: I’d be remiss if I didn’t ask you about the Sixers arena plan and Comcast sports complex redevelopment. I can tell by the way you’re smiling that you have thoughts on this.
Heck: (laughs) My thoughts are there’s a reason I’m not in Philadelphia anymore. Never, ever, ever underestimate Comcast. I don’t think that was (pauses)… understood by everyone in Philadelphia sports. Listen, it’s not my problem anymore. I wish everybody the best. I love Philly as a sports town, the best. Incredible. I just hope everybody wins. I hope this parade is for all.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on July 06, 2024, 03:09:03 PM
Sounds like he dips into the social media world…

If you are reading Chris, can you fix the toilets in the Trinity, so there is at least a basic level of hygiene (hot water, clean the stinking troughs and give people the ability to dry their hands). And the fix the queues to by a drink.

Thank you!
I'll do my best

Yours sincerely
Chris.
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on July 06, 2024, 03:20:07 PM
Any idea what this refers to?

CB: I’d be remiss if I didn’t ask you about the Sixers arena plan and Comcast sports complex redevelopment. I can tell by the way you’re smiling that you have thoughts on this.
Heck: (laughs) My thoughts are there’s a reason I’m not in Philadelphia anymore. Never, ever, ever underestimate Comcast. I don’t think that was (pauses)… understood by everyone in Philadelphia sports. Listen, it’s not my problem anymore. I wish everybody the best. I love Philly as a sports town, the best. Incredible. I just hope everybody wins. I hope this parade is for all.

These may help explain it a little...
https://whyy.org/articles/south-philly-sports-complex-comcast-spectacor-master-plan/
https://www.phillyvoice.com/phillies-sports-complex-development-comcast-spectacor-south-philly/
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on July 06, 2024, 03:59:06 PM
Sounds like he dips into the social media world…

If you are reading Chris, can you fix the toilets in the Trinity, so there is at least a basic level of hygiene (hot water, clean the stinking troughs and give people the ability to dry their hands). And the fix the queues to by a drink.

Thank you!

I'd like to see those stainless steel urinals ripped out and replaced with the classic porcelain urinals that you see at other grounds/pubs.

WAY less splashback (*and not just your own splashback) - Feckin horrible, especially if you're wearing shorts!
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on July 19, 2024, 04:27:01 PM
I have given this guy a lot of stick & I firmly believe that it has all been justified, however, I have just come across this graphic that shows that he, along with his predecessor, the manager & the players putting us up in Champions League heights, deserve a lot of praise for making Aston Villa Football Club the third fastest growing brand in Europe between 2021 -2024.

(https://i.ibb.co/tC2L2Qd/IMG-0191.jpg)

That is absolutely fantastic news, so well done to everybody involved, including Chris Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on July 19, 2024, 04:46:22 PM
What did AC Milan do this since 2021 to get the growth? I can understand Leverkusen.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on July 19, 2024, 04:49:14 PM
It's 2021-2024, i'd expect a few years in the PL rather than having just spent a few years in the second tier to significantly increase the value.
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on July 19, 2024, 04:49:53 PM
What did AC Milan do this since 2021 to get the growth? I can understand Leverkusen.
https://brandfinance.com/insights/ac-milan-brand-identity-at-the-centre-of-growth
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on July 19, 2024, 05:02:48 PM
(https://pbs.twimg.com/media/GS3JrRvboAA6X99?format=jpg&name=900x900)
Aston Villa is delighted to announce JD as the club's new Official Retail Partner.

The international sportswear retailer has signed a multi-year agreement to stock official Aston Villa products online and in select stores nationwide. This marks the beginning of a dynamic collaboration aimed at enhancing the fan experience, delivering a diverse range of Aston Villa products and expanding the club’s retail footprint.

This partnership will not only secure an increased retail reach but will also increase the club's ability to meet demand for official products.

Aston Villa x JD
Chris Heck, President of Business Operations, said: "This partnership with JD, a leading global sport and fashion retailer, is going to make a big difference to the way we approach our retail operation.

"Their international reach, alongside their huge presence in the UK, will allow us to showcase our retail offering on a world-wide scale alongside our revamped store at Villa Park.”

Commenting on the partnership, JD Global Managing Director Michael Armstrong added: “Aston Villa is an historic club and a brilliant addition to our growing presence in the English topflight of football.

“Our partnership will allow JD to further improve the consumer experience for Villa fans and those in the area.”

To celebrate the new partnership between JD and Aston Villa, JD has put together a short cinematic film which draws together the playfulness of youth today and the future of Aston Villa.

Official Aston Villa kit and clothing will be available both instore and online at www.jdsports.com
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on July 19, 2024, 05:20:52 PM
Excellent
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on July 19, 2024, 05:22:42 PM
There are things that Chris Heck should be criticized for. And some of it like communication on certain items probably was by design on his part. But he’s not beyond being questioned as I imagine he accepts. But he needs to be commended on some of the deals we have struck commercially that we have never seen under anyone previously at our club. And there is still a long way to go. Not all of it will be popular. But most, if not all of it, will help finance our attempts to give Emery/Monchi what they need to create a club that contends for the PL, in the CL and in domestic cup competitions.
Title: Re: Chris Heck - President of Business Operations
Post by: jwarry on July 19, 2024, 05:23:35 PM
There are things that Chris Heck should be criticized for. And some of it like communication on certain items probably was by design on his part. But he’s not beyond being questioned as I imagine he accepts. But he needs to be commended on some of the deals we have struck commercially that we have never seen under anyone previously at our club. And there is still a long way to go. Not all of it will be popular. But most, if not all of it, will help finance our attempts to give Emery/Monchi what they need to create club that contends for the PL, in the CL and in domestic cup competitions.

Yep
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on July 19, 2024, 05:26:23 PM
Heck would not be getting any of this done if it wasn’t for the success on the pitch.
Title: Re: Chris Heck - President of Business Operations
Post by: villadelph on July 19, 2024, 05:28:50 PM
Heck would not be getting any of this done if it wasn’t for the success on the pitch.

Well, we've grown more than Newcastle and Leicester didn't experience this level of growth when they were in their pomp a few years ago.. you still have to give Heck credit.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on July 19, 2024, 05:29:13 PM
Another thing about him. All of his talk is about growing revenue for the benefit of the club. To bring success on the pitch.
No talk about profits for the owners, shareholders etc.
We have moved into a world where we are owned and operated by absolute top class, sporting and business professionals.

It’s bloody wonderful.


Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on July 19, 2024, 05:31:53 PM
Heck would not be getting any of this done if it wasn’t for the success on the pitch.

Well, we've grown more than Newcastle and Leicester didn't experience this level of growth when they were in their pomp a few years ago.. you still have to give Heck credit.
Sure, I don’t think Leicester could ever get near us commercially.
Newcastle has some branding issues to put it mildly.
Title: Re: Chris Heck - President of Business Operation
Post by: pablo_picasso on July 19, 2024, 05:33:06 PM
There are things that Chris Heck should be criticized for. And some of it like communication on certain items probably was by design on his part. But he’s not beyond being questioned as I imagine he accepts. But he needs to be commended on some of the deals we have struck commercially that we have never seen under anyone previously at our club. And there is still a long way to go. Not all of it will be popular. But most, if not all of it, will help finance our attempts to give Emery/Monchi what they need to create a club that contends for the PL, in the CL and in domestic cup competitions.

I agree with this & as I eluded to on the previous page, I am no big fan of Heck & have criticised him for a few things so far, but I do agree with what you are saying here about this deal & giving him some praise for a change. Credit where it's due.

And it's nice to be able to do that too. I would much rather praise than criticise, given the circumstances.

He also takes partial credit for our growth on the previous page graphic too. He takes a large part of the credit for the last year's growth too. I think he is taking advantage of the Champions League level that the players & manager have got us to pretty well & some of the deals lately have been excellent.

It's been a bit of a superb all round club effort.

Which is really nice...
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on July 19, 2024, 05:59:38 PM
Big Heck Strikes Again.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on July 19, 2024, 06:04:06 PM
Isn't JD Sports just Sports Direct without the big, cuddly owner? It's not even the most famous 'JD' these days.
Title: Re: Chris Heck - President of Business Operations
Post by: garyellis on July 19, 2024, 06:08:47 PM
He has one overriding objective and he will not let anything stop him from going about it his way to achieving it.
So far so good..
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 19, 2024, 06:57:06 PM
Absolutely can't wait till we get toilets worthy of the 20th century rather than the Victorian period. Maybe then we can aim for 21st century toilets sometime in 50 years time.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on July 19, 2024, 07:09:36 PM
Absolutely can't wait till we get toilets worthy of the 20th century rather than the Victorian period. Maybe then we can aim for 21st century toilets sometime in 50 years time.

Armitage Shanks Official Porcelain Supplier to Aston Villa in a multi year deal

Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on July 19, 2024, 07:17:09 PM
Absolutely can't wait till we get toilets worthy of the 20th century rather than the Victorian period. Maybe then we can aim for 21st century toilets sometime in 50 years time.

Armitage Shanks Official Porcelain Supplier to Aston Villa in a multi year deal

Now we're Champions League, we should be aiming for Kohler.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on July 19, 2024, 07:21:18 PM
(https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcS7pqcYiM7t7Xy31ahfuega-Mevv9RSCCG9lw&s)
Title: Re: Chris Heck - President of Business Operations
Post by: charleeco7 on July 19, 2024, 09:13:00 PM
Have to take your hat off with this deal as they’re on pretty much every high street in the country and every airport plus worldwide outlets.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 19, 2024, 09:44:38 PM
(https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcS7pqcYiM7t7Xy31ahfuega-Mevv9RSCCG9lw&s)

That is exactly what I thought I’d post when I saw Armitage Shanks mentioned
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on July 20, 2024, 11:13:01 AM
Do JD still do that Cabrini own brand stuff?
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on July 21, 2024, 01:28:14 PM
This would be nice.

https://www.instagram.com/reel/C89GUM7O55B/?igsh=bXlsMWkzcW41cThk
Title: Re: Chris Heck - President of Business Operations
Post by: Jon Crofts on July 21, 2024, 01:40:19 PM
This would be nice.

https://www.instagram.com/reel/C89GUM7O55B/?igsh=bXlsMWkzcW41cThk

The imbeciles in the Trinity Upper can barely take the lid off a bottle, that video has clusterfuck written all over it.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on July 21, 2024, 05:03:04 PM
This would be nice.

https://www.instagram.com/reel/C89GUM7O55B/?igsh=bXlsMWkzcW41cThk

The imbeciles in the Trinity Upper can barely take the lid off a bottle, that video has clusterfuck written all over it.


Likewise in Ellis Upper where opening a can and pouting it slowly is the limit
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on July 21, 2024, 05:10:01 PM
This would be nice.

https://www.instagram.com/reel/C89GUM7O55B/?igsh=bXlsMWkzcW41cThk (https://www.instagram.com/reel/C89GUM7O55B/?igsh=bXlsMWkzcW41cThk)

The imbeciles in the Trinity Upper can barely take the lid off a bottle, that video has clusterfuck written all over it.

Likewise in Ellis Upper where opening a can and pouting it slowly is the limit
tell them to kiss off.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on July 21, 2024, 08:18:27 PM
Absolutely can't wait till we get toilets worthy of the 20th century rather than the Victorian period. Maybe then we can aim for 21st century toilets sometime in 50 years time.

Armitage Shanks Official Porcelain Supplier to Aston Villa in a multi year deal



We may laugh but red filth have John Deere official tractor and mower partnered.

It's  what we have to do to catch the sky 6 up....other than cheating
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on July 23, 2024, 04:42:23 PM
Not sure which redfilth you mean. But you do have a point although I do wonder how much of these "deals" are actual money coming into Manure, and how much is just the items being severely discounted / given for free.

https://www.manutd.com/en/partners/global

Some do seem dodgy though. Why would Manure need a blockchain or an online financial trading platform?
Title: Re: Chris Heck - President of Business Operations
Post by: jwarry on July 23, 2024, 04:44:15 PM
I’m still not sure about the new font but hey ho we need to move on
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on July 23, 2024, 05:46:12 PM
Not sure which redfilth you mean. But you do have a point although I do wonder how much of these "deals" are actual money coming into Manure, and how much is just the items being severely discounted / given for free.

https://www.manutd.com/en/partners/global (https://www.manutd.com/en/partners/global)

Some do seem dodgy though. Why would Manure need a blockchain or an online financial trading platform?

For context, the "Visit Malta" sponsor, near the bottom of that list, is a £20m 3-year deal. Tezos (the blockchain supplier) is £20m a YEAR. 

So, as much as we like to mock (and yes, we do like to mock), three or four of these types of deals make a MASSIVE difference to your ability to compete financially at the top end.  We don't have the profile to get those sorts of deals - yet - but it's coming...

EDIT: Cadbury is the one to annoys me, we should be all over them, and yes I know it's Modelez owned now, but it's still a local brand...
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on July 23, 2024, 06:00:00 PM
I think the shirt release has been a big success - fair play to Heck and his team.

Although a very simple design it does look good - particularly the darker shade of claret.  I reckon this will comfortably be our record year for shirt sales.  It would be good if we can get to 300k+ and start bridging the gap with the likes of Newcastle and Everton.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on July 23, 2024, 06:02:29 PM
Yeah, hats off to them. This has been a really good launch and also very visible.

This is what we need to be doing going forward.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on July 30, 2024, 08:42:15 AM
I don't know where else to put this, but I think this is a great idea;

https://www.avfc.co.uk/news/2024/july/30/150th-anniversary-sticker-album-launches-/ (https://www.avfc.co.uk/news/2024/july/30/150th-anniversary-sticker-album-launches-/)
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on July 30, 2024, 08:57:15 AM
As well as the obvious ones, I wonder if there will be a sticker of Abramovich leaving in disgust with Doug sitting there with a massive grin.
Title: Re: Chris Heck - President of Business Operations
Post by: Dave P on July 30, 2024, 09:14:09 AM
I'd like to see a sticker of this.


(https://i.ibb.co/vC5PrzD/Micah-Richards.jpg) (https://ibb.co/vC5PrzD)
Title: Re: Chris Heck - President of Business Operations
Post by: ADVILLAFAN on July 30, 2024, 09:22:37 AM
40 years old, but very tempted by a Villa Sticker Album.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on July 30, 2024, 09:38:53 AM
Well if you buy the programmes you auto get all the stickers.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on July 30, 2024, 10:03:03 AM
Got, got, got, need, got...
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on July 30, 2024, 10:19:57 AM
The things you could swap for a no1 shiny Premier League sticker. The coveted Holy Grail of all stickers.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on July 30, 2024, 10:20:58 AM
It's a nice idea and should boost programme sales.  Won't there be a lot of wastage though if every programme throughout the season includes a sticker pack?
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on July 30, 2024, 10:28:28 AM
For those who don't go to the matches and are ordering online, the season subs seems to be almost twice the cost of the 19 programmes bought individually. Usually ordering in bulk is supposed to save you money.
Title: Re: Chris Heck - President of Business Operations
Post by: pablo_picasso on July 30, 2024, 10:29:54 AM
I don't know where else to put this, but I think this is a great idea;

https://www.avfc.co.uk/news/2024/july/30/150th-anniversary-sticker-album-launches-/ (https://www.avfc.co.uk/news/2024/july/30/150th-anniversary-sticker-album-launches-/)

They are using the decent lion-print lion on the crest of that.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on July 30, 2024, 11:18:17 AM
For those who don't go to the matches and are ordering online, the season subs seems to be almost twice the cost of the 19 programmes bought individually. Usually ordering in bulk is supposed to save you money.

What's the postage for 1 issue compared to the season sub?
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on July 30, 2024, 11:30:59 AM
For those who don't go to the matches and are ordering online, the season subs seems to be almost twice the cost of the 19 programmes bought individually. Usually ordering in bulk is supposed to save you money.

What's the postage for 1 issue compared to the season sub?

Full subs £135 inc postage

Match by Match £4 plus £3.25 p&p per game. Plus cost of sticker album at £4 plus £3.25 p&p = £145

Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on July 30, 2024, 11:34:14 AM
For those who don't go to the matches and are ordering online, the season subs seems to be almost twice the cost of the 19 programmes bought individually. Usually ordering in bulk is supposed to save you money.

What's the postage for 1 issue compared to the season sub?

Full subs £135 inc postage

Match by Match £4 plus £3.25 p&p per game. Plus cost of sticker album at £4 plus £3.25 p&p = £145
I'd do the full subscription upfront now - be great to know who is starting every game before the season starts.  That way we don't have to bother going to the ones with Olsen in goal.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on July 30, 2024, 11:44:01 AM
For those who don't go to the matches and are ordering online, the season subs seems to be almost twice the cost of the 19 programmes bought individually. Usually ordering in bulk is supposed to save you money.

What's the postage for 1 issue compared to the season sub?

Full subs £135 inc postage

Match by Match £4 plus £3.25 p&p per game. Plus cost of sticker album at £4 plus £3.25 p&p = £145


£3.25 P&P for an A5 envelope?  Bloody hell.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on July 30, 2024, 11:49:09 AM
Depends how they post them. Assuming they weigh 100-250g, if they send 1st class it's £2.90.
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on July 30, 2024, 11:53:17 AM
For those who don't go to the matches and are ordering online, the season subs seems to be almost twice the cost of the 19 programmes bought individually. Usually ordering in bulk is supposed to save you money.

What's the postage for 1 issue compared to the season sub?

Full subs £135 inc postage

Match by Match £4 plus £3.25 p&p per game. Plus cost of sticker album at £4 plus £3.25 p&p = £145


£3.25 P&P for an A5 envelope?  Bloody hell.

A large letter via Royal Mail these days (anything over 100g, which this almost certainly would be), is £2.10, minimum.  If you want to send it tracked (which most ecommerce stores do these days), then it's £3.50 minimum.  Anyone charging you less than £3 to ship anything - no matter how small - has either factored the shipping cost into the price, or is using one of the dodgy couriers.

I ship a lot of stuff in the day job, and shipping prices have gone up loads in the last three or four years.  I know people who've kept the shipping as it was (around £1.99), but added the extra cost into the price of the products, because they worry the "true cost" of shipping will put people off at checkout when they're buying lower value goods at less than £20-25.

£3.25 is probably a true-ish estimate of the cost, but even if it's a little higher than you expected, it certainly won't be a place they're "making" money.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on July 30, 2024, 12:08:22 PM
For those who don't go to the matches and are ordering online, the season subs seems to be almost twice the cost of the 19 programmes bought individually. Usually ordering in bulk is supposed to save you money.

What's the postage for 1 issue compared to the season sub?

Full subs £135 inc postage

Match by Match £4 plus £3.25 p&p per game. Plus cost of sticker album at £4 plus £3.25 p&p = £145
I'd do the full subscription upfront now - be great to know who is starting every game before the season starts.  That way we don't have to bother going to the ones with Olsen in goal.
Really I'd see it as an investment.  Order the season bundle, then just pick out the last programme of the season.  Go straight to the page that lists all the results, bookings, sendings off, and so on*.  Place a few bets before the opening match, you'll easy make that £145 back.


* I assume there's still such a page - I haven't bothered with matchday programmes since they stopped doing Villa Vouchers.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on July 30, 2024, 12:38:00 PM
Private Eye is £2.99 per issue over the counter. A subscription is £45 for 26 issues. Boxing News is £4.25 and £29.99 for 13. Villa’s prices are Heckonomics in action. Again.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on July 30, 2024, 01:24:13 PM
And Razzle is £5.99 per wank Month  ::)
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on July 30, 2024, 01:36:22 PM
I was thinking that each programme would have the same set of stickers in so you can make sure you get the full set.

I don't have a problem with the price. The people who go to every game and buy a programme will still do so, the subscriptions aren't for them. They're for people who for whatever reason are happy to pay for the convenience of having them delivered.

The club won't be making any more money from this than they will if they sold the same amount of programmes themselves at the ground. Once you factor in the handling and picking and shipping of this, £3 or so a unit isn't surprising.

Private Eye is going to be a completely different kettle of fish, it will be significantly lighter for a start, has a circulation of over 200k, and will be distributed by a company specialising in shipping magazines that benefits from tremendous economies of scale that just won't exist for football programmes.
Title: Re: Chris Heck - President of Business Operations
Post by: Chap on July 30, 2024, 08:15:36 PM
And Razzle is £5.99 per wank Month  ::)
Is Razzle still going?. Just asking for a friend!
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on July 30, 2024, 08:24:45 PM
I do believe Adrian Mole kept Big and Bouncy under his pillow.
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on August 01, 2024, 05:48:37 PM
https://x.com/chrisheck76/status/1819051595696410789
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on August 01, 2024, 05:51:26 PM
I do believe Adrian Mole kept Big and Bouncy under his pillow.

And Brain-Box Henderson ran out of ruler when measuring his thing.
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on August 01, 2024, 05:51:55 PM
(https://pbs.twimg.com/media/GT6TOG5XoAAG0kM?format=jpg&name=small)
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on August 01, 2024, 06:08:20 PM
That’s pretty cool. We are long way from where we want to be and need to be. But every little bit of brand exposure helps. What will absolutely propel us is another excellent season. US and Asian audiences love the PL and CL and that’s where need to perform.

This is a good look at it

https://x.com/lmechegaray/status/1819057704729538867?s=46
Title: Re: Chris Heck - President of Business Operations
Post by: Exeter 77 on August 01, 2024, 07:11:08 PM
I do believe Adrian Mole kept Big and Bouncy under his pillow.
Under his mattress with the red phone bill.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on August 01, 2024, 08:56:17 PM
The far east should be our next target. Just look at the following spurs have in South Korea just because of Son.
We need to take the top performers from Kobe in Japan and really market it
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on August 01, 2024, 09:27:30 PM
In the reports of last nights game, when talking about the sparse crowd, they said we were the 12th most popular PL side in the states. Surely that’s the start of it.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on August 02, 2024, 05:16:50 AM
In the reports of last nights game, when talking about the sparse crowd, they said we were the 12th most popular PL side in the states. Surely that’s the start of it.
I reckon in Chicago we are 4th.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on August 02, 2024, 06:33:13 AM
In the reports of last nights game, when talking about the sparse crowd, they said we were the 12th most popular PL side in the states. Surely that’s the start of it.

12thn is pretty poor, especially when Guzan was an integral part of the squad for years.  Have other clubs extensively toured (like we are starting to do now) or did our nadir in the championship years coincide with soccer becoming popular?

It makes sense to target this market ahead of others (Asia for example) when we heck and Wes with established connections they can harvest.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on August 02, 2024, 07:17:48 AM
The far east should be our next target. Just look at the following spurs have in South Korea just because of Son.
We need to take the top performers from Kobe in Japan and really market it
I remember back in the 1990's suggesting we purchase Nakata, the Japanese footballer, not only because he was quite good but also for his marketing value.
I don't think Doug quite saw it...
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on August 02, 2024, 11:20:01 AM
I remember the red filth buying a kid from China (i think his name was Dong) he played once IIRC in a low key League cup game and was then loaned out to Antwerp.
He was that poor Red filth were actually refunded the transfer fee.

Reported that they sold over a million shirts in China - it may be exploitation but i think football teams have long fell off the moral high ground.
Title: Re: Chris Heck - President of Business Operations
Post by: Duncan Shaw on August 02, 2024, 12:03:29 PM
We were in New York for a long weekend at the start of July and walking around, I saw that City have their own store (maybe on 5th Ave, certainly close) and I said to my wife - this is what we are up against, this is the level of exposure and marketing we need to get to (she was obviously not interested in the slightest and somewhat bemused!)  City are huge there now, but this is a good start, credit where it is due!
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on August 02, 2024, 12:09:30 PM
We were in New York for a long weekend at the start of July and walking around, I saw that City have their own store (maybe on 5th Ave, certainly close) and I said to my wife - this is what we are up against, this is the level of exposure and marketing we need to get to (she was obviously not interested in the slightest and somewhat bemused!)  City are huge there now, but this is a good start, credit where it is due!
They have only just opened that shop, so no one will know if its commercially viable or even reflects great support for Citeh in the States.
I would suggest its just another part of the hugely expensive money no object sports washing propaganda machine.
Citeh are not huge there now (compared to Real Madrid, Celtic, Barcelona Manure, Liverpool etc) but they would like everyone to think they are.
 
Title: Re: Chris Heck - President of Business Operations
Post by: Duncan Shaw on August 02, 2024, 12:16:32 PM
 
We were in New York for a long weekend at the start of July and walking around, I saw that City have their own store (maybe on 5th Ave, certainly close) and I said to my wife - this is what we are up against, this is the level of exposure and marketing we need to get to (she was obviously not interested in the slightest and somewhat bemused!)  City are huge there now, but this is a good start, credit where it is due!
They have only just opened that shop, so no one will know if its commercially viable or even reflects great support for Citeh in the States.
I would suggest its just another part of the hugely expensive money no object sports washing propaganda machine.
Citeh are not huge there now (compared to Real Madrid, Celtic, Barcelona Manure, Liverpool etc) but they would like everyone to think they are.
 

That's good to know! We were only there briefly, and I saw lots of shirts and the shop was very in my face, and then saw some footage of their tour there, so assumed a big following. But anyway - we still need to apsire to being huge there  :D
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on August 02, 2024, 12:24:01 PM
It's part of the City empire though. They are in so many countries, with fingers in so many pies it's scary.

I listed to The Rest is Football podcast earlier, and they highlighted the number of deals that City have done between their own clubs over the last few years; this is what we're up against and trying to replicate.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on August 02, 2024, 12:33:35 PM
It's part of the City empire though. They are in so many countries, with fingers in so many pies it's scary.

I listed to The Rest is Football podcast earlier, and they highlighted the number of deals that City have done between their own clubs over the last few years; this is what we're up against and trying to replicate.
They have limitless amounts of money, only other Oil States can compete at that level. They are trying to buy status and give the appearance of a huge global fan base in a fake it until you make it play.
I saw an article saying their Brand value is significantly greater than Liverpool or Manure, despite the fact that they have no where near the same amount of fans. I wonder who sponsored the article. I do not think we are trying to replicate because we will always have a commercial imperative, which is not the case with Citeh its much more cynical than that..
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on August 02, 2024, 12:38:57 PM
Yep, agree with that.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on August 02, 2024, 04:01:11 PM
something thats always confused me when it’s quoted about millions of shirt sales abroad

Why would say a Chinese person buy an official football club shirt when there are so many good quality fakes over there for next to nothing,
They are probably all made on china anyway, I doubt any of them are buying a football shirt where any of the money goes to the actual club



Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on August 02, 2024, 05:20:18 PM
I’m reliably informed the areas around the Wilton Lane stand remain largely a building site and hospitality will be lucky to be available for the first home game.
Title: Re: Chris Heck - President of Business Operations
Post by: pelty on August 02, 2024, 06:18:46 PM
It's part of the City empire though. They are in so many countries, with fingers in so many pies it's scary.

I listed to The Rest is Football podcast earlier, and they highlighted the number of deals that City have done between their own clubs over the last few years; this is what we're up against and trying to replicate.
They have limitless amounts of money, only other Oil States can compete at that level. They are trying to buy status and give the appearance of a huge global fan base in a fake it until you make it play.
I saw an article saying their Brand value is significantly greater than Liverpool or Manure, despite the fact that they have no where near the same amount of fans. I wonder who sponsored the article. I do not think we are trying to replicate because we will always have a commercial imperative, which is not the case with Citeh its much more cynical than that..


To all of this, I would argue that City are a pretty big brand over here. Not to the level of the more established clubs, maybe, but I see people in their kits quite a bit (when I actually see people in kits which is not all that often). It is all anecdotal, of course, but I see them roughly the same amount as those other clubs with the exception of RM. Let's face it, by the time the Premier League began to make inroads in the US and be easily available, City were on the up, so many in the US saw a club "fully-formed" or close to it. The thing missing at that time was a huge star the likes of Beckham, Ronaldo, etc., but now with Haaland (who is a limited footballer, but is striking in a couple senses of the word) there is a real "face of the franchise" (to use an Americanism). The Aguero goal was in 2012 after all, so as America began to really start to pay attention, City were champions.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on August 02, 2024, 06:44:45 PM
something thats always confused me when it’s quoted about millions of shirt sales abroad

Why would say a Chinese person buy an official football club shirt when there are so many good quality fakes over there for next to nothing,
They are probably all made on china anyway, I doubt any of them are buying a football shirt where any of the money goes to the actual club





Prestige for the middle classes. Same reason they flock to Bicester.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on August 02, 2024, 07:34:34 PM
I’m reliably informed the areas around the Wilton Lane stand remain largely a building site and hospitality will be lucky to be available for the first home game.
Was down collecting a shirt last week and was told all the hospitality boxes were being gutted,so that's gives them three weeks for completion
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on August 02, 2024, 09:23:29 PM
I’m reliably informed the areas around the Wilton Lane stand remain largely a building site and hospitality will be lucky to be available for the first home game.

Hopefully they’ve got portaloos….will be an upgrade on the normal matchday bogs in Witton Upper…check could charge us Bog+ prices
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on August 03, 2024, 03:45:56 AM
Somebody I know reckons the 150 lounge is all finished.
Title: Re: Chris Heck - President of Business Operations
Post by: Walmley_Villa on August 03, 2024, 09:09:06 AM
A Villa ST holder relative works for City Football Group. What the average fan does not understand is they are run as a global business and invest heavily in venture capital etc. this is not Doug’s way of running football clubs anymore. The reason Pep has hung around is that he runs the football side with his people in place. They buy clubs around the world to have a network. Any of this sound familiar with how Villa are now run? CFG have a London office, what have we just opened?
Title: Re: Chris Heck - President of Business Operations
Post by: OCD on August 05, 2024, 11:06:29 AM
Let's hope we see the same level of success (but without the question marks over integrity).
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on August 05, 2024, 11:21:56 AM
Let's hope we see the same level of success (but without the question marks over integrity).

I'm not sure that's possible (the integrity bit).
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on August 05, 2024, 02:49:48 PM
I don’t have a problem with this guy.  A lot of what’s happened so far under him is great.  Never in a million years would I have expected to see Aston Villa kit and sponsorship launches beaming from the main screens on Times Square.  He’s making us very relevant finally.  The only think I’m confused about is the stadium expansion delay.

Doug would have had us launching from Greaves Square in Pool Farm.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on August 05, 2024, 04:19:41 PM
I don’t have a problem with this guy.  A lot of what’s happened so far under him is great.  Never in a million years would I have expected to see Aston Villa kit and sponsorship launches beaming from the main screens on Times Square.  He’s making us very relevant finally.  The only think I’m confused about is the stadium expansion delay.

Doug would have had us launching from Greaves Square in Pool Farm.

Same. I think he's come under some really harsh criticism given he's only just passed a year at the club.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on August 05, 2024, 04:40:55 PM
Looking at the ticket availability for Arsenal;

10 x Normal salt-of-the-earth tickets left.
38 x Corner Flag tickets left £300 pp.
15 x Gas Lamp tickets left £300 pp.
1 x The Cells £144 pp.
1 x Lower Grounds £210 pp.
42 x Terrace View £144 pp.

Will be interesting how much goes in the three weeks left, and how well it does with less august visitors than the Arse.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on August 05, 2024, 04:42:46 PM
£144 for the very worst seats in the Holte End.  Or the even worse seats in the North Stand lower.  Madness.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on August 05, 2024, 04:49:36 PM
Yeah, but even if those don't sell out, the club is still taking in a lot more than they would have done previously.

That lot there is worth £23k in revenue. If it went to normal tickets, it'd go for less than £8k.

The Aston is sold out at £960 pp, as is the Sports Bar at £336 a go, the 82 Club at £480, the Star and Lion at £300, the McGregors at £600, and Villans at £540.

No idea on the capacities of those yet, but that's going to be a significant leap in gate receipts.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on August 05, 2024, 06:32:19 PM
I don’t have a problem with this guy.  A lot of what’s happened so far under him is great.  Never in a million years would I have expected to see Aston Villa kit and sponsorship launches beaming from the main screens on Times Square.  He’s making us very relevant finally.  The only think I’m confused about is the stadium expansion delay.

Doug would have had us launching from Greaves Square in Pool Farm.

Same. I think he's come under some really harsh criticism given he's only just passed a year at the club.

Exactly, it's not his fault he has next to no understanding or respect for the customers, he's an executive, it's his job to work the numbers.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on August 05, 2024, 06:40:15 PM
I don’t have a problem with this guy.  A lot of what’s happened so far under him is great.  Never in a million years would I have expected to see Aston Villa kit and sponsorship launches beaming from the main screens on Times Square.  He’s making us very relevant finally.  The only think I’m confused about is the stadium expansion delay.

Doug would have had us launching from Greaves Square in Pool Farm.

Yes but that is the most important thing under his remit. Year on year we have less paying match day customers than Man Utd, Man City, Arsenal, Liverpool, Spurs, West Ham, Newcastle (and soon Everton). That is something we need to bridge and it is something we were meant to be addressing right now. It's probably 5 years off (if it will ever happen) and it will definitely come back to haunt us if we just stick as we are. I want us up there competing permanently and I can't see it without getting to at least 50k asap

Oh, and he also lied about the badge situation and why he pushed through what he wanted without consultation but that is a small thing compared to the dicking around with Villa Park's future.

Great job on the kits, though. Excellent on that.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on August 05, 2024, 07:31:27 PM
I don’t have a problem with this guy.  A lot of what’s happened so far under him is great.  Never in a million years would I have expected to see Aston Villa kit and sponsorship launches beaming from the main screens on Times Square.  He’s making us very relevant finally.  The only think I’m confused about is the stadium expansion delay.

Doug would have had us launching from Greaves Square in Pool Farm.

Same. I think he's come under some really harsh criticism given he's only just passed a year at the club.

Exactly, it's not his fault he has next to no understanding or respect for the customers, he's an executive, it's his job to work the numbers.

Or is he experienced enough at the job that needs to be done (turning us from a big regional club in the UK into a global sports brand) that he knew it was going to upset people regardless so he just got all the ugliness out of the way as soon as possible?

I don't know but I don't think many of his decisions will have been made without someone knowing it would cause complaints.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on August 05, 2024, 07:33:00 PM
We were in New York for a long weekend at the start of July and walking around, I saw that City have their own store (maybe on 5th Ave, certainly close) and I said to my wife - this is what we are up against, this is the level of exposure and marketing we need to get to (she was obviously not interested in the slightest and somewhat bemused!)  City are huge there now, but this is a good start, credit where it is due!
The Rags have a store in NY ?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on August 05, 2024, 07:41:33 PM
No way Worcester City have a shop in New York. Fake news.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on August 05, 2024, 07:47:11 PM
The Rags have a store in NY ?

It's located on Floor 1, 280 Park Avenue.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on August 17, 2024, 06:35:35 AM
I like that we have hired an interviewer for Villa TV, rather than using someone who sounds like a wannabe blogger.

https://x.com/KateTracey12/status/1824128946654355642 (https://x.com/KateTracey12/status/1824128946654355642)
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on August 22, 2024, 02:34:43 PM
Chris Heck provides Villa Park update.

https://www.avfc.co.uk/video/53e7a7da-2a50-4508-b09e-2e88a0c36492

https://x.com/i/status/1826613264756650099
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on August 22, 2024, 02:42:37 PM
Encouraging stuff in the interview. I do wish there was a question about future plans for the North which I am sure will need to be expanded at some point. But it’s great to see investment across the ground.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on August 22, 2024, 02:43:51 PM
Yes, forget all that... have they fixed the toilets in the Trinity in the "Off Season".
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on August 22, 2024, 02:53:59 PM
Watched it just and it had an overwhelming smell of bullshit.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on August 22, 2024, 03:00:00 PM
Pretty encouraging stuff. Let's see how it pans out.

Interesting to see what this kid's zone will be like.

Wonder if they will sell the 'hospitality packages' cheaper for some of the less attractive games?
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on August 22, 2024, 03:07:12 PM
Be interesting to see how the GA experience measures up around the ground on Saturday…how many of the concourses will have been improved? How many concourses will have better catering offerings? how many of the concourses will have better quality servers? How many of the toilets will have been fixed / updated?

Won’t hold my breath :-) can’t wait tho :-)
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on August 22, 2024, 03:10:24 PM
Its something of a quandry for us as a club, we recognise that the home form is at least some way influenced by the fans, and that posh people will pay more to watch games with a great atmosphere, and the Club clearly want more and more of them paying, but without upping the capacity the people who are generating the atmosphere are or will be slowly forced out, making the posh seats less attractive.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on August 22, 2024, 03:11:30 PM
I still don't know what these new LEDs are... I couldn't see anything new in the background.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on August 22, 2024, 03:12:05 PM
Watched it just and it had an overwhelming smell of bullshit.

Why is it bullshit? Are the things he said not true? There are loads of fans who envy what we have at Villa Park. It’s not perfect and some things need to improve. We all know that and I imagine he does too. But most fans would say that about their clubs and ground.

I don’t understand this need by some to hate everything Heck says or does. He’s made mistakes, or things he could have done better. But commercially we are absolutely miles better off than when he started. 
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on August 22, 2024, 03:13:27 PM
I still don't know what these new LEDs are... I couldn't see anything new in the background.

They're 'light emitting diodes', as I understand it.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on August 22, 2024, 03:16:39 PM
I still don't know what these new LEDs are... I couldn't see anything new in the background.

I'm assuming the advertising hoardings are all LED now as he mentioned all around the ground AND you can see it curves at the far corner. I wonder what they have changed for the tunnel?
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on August 22, 2024, 03:18:18 PM
Heck isn’t the most confident or natural
Communicator, he lacks Purslows unctuous political charm but he’s doing some half decent stuff. Ultimately to get to the £400m turnover figure he’s going to sweat the existing asset until the pips squeak and he and the owners may then consider some ground changes.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on August 22, 2024, 03:18:51 PM
No mention of burnt chips from Pravda. And, of course she didn't ask him if the cheapo riff-raff will be able to get a pint without missing half of the second half.
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on August 22, 2024, 03:28:56 PM
I still don't know what these new LEDs are... I couldn't see anything new in the background.

They're 'light emitting diodes', as I understand it.
I thought they were magic mushrooms. I thought they installed them because we're all going on one big trip under Unai.
Title: Re: Chris Heck - President of Business Operations
Post by: Billy Walker on August 22, 2024, 03:36:54 PM
The "Aston Villa" sign with the ornate swirls on the Trinity, Villla-nerd that I am, is incredibly pleasing to me and makes me think Heck genuinely gets the Club and its traditions (see also the mosiac and red brick lion in the club store).  It's a great detail, a part of our visual identity that has been underplayed for decades.   When the new North is built, I feel more confident that Heck and his team might look to build something with more of a traditional Villa feel, something to mirror the Holte, with brickwork, stained glass and mosaics.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on August 22, 2024, 04:05:42 PM
Watched it just and it had an overwhelming smell of bullshit.

Why is it bullshit? Are the things he said not true?

The Lower Grounds were "wildly successful"? News to me. If they were wildly successful I'd imagine it's because with such high demand for tickets, many fans were left with the choice of either miss the game or buy a Lower grounds package. It's easy to sell ice cream on a hot summer day.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on August 22, 2024, 04:09:35 PM
Much as a lot of us don't like them i'd imagine both Lower Grounds and Terrace View were successful otherwise they wouldn't be doing more areas along the same lines.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on August 22, 2024, 04:25:50 PM
The "Aston Villa" sign with the ornate swirls on the Trinity, Villla-nerd that I am, is incredibly pleasing to me and makes me think Heck genuinely gets the Club and its traditions (see also the mosiac and red brick lion in the club store).  It's a great detail, a part of our visual identity that has been underplayed for decades.   When the new North is built, I feel more confident that Heck and his team might look to build something with more of a traditional Villa feel, something to mirror the Holte, with brickwork, stained glass and mosaics.
Agree totally. I was quite underwhelmed with the Purslow North Stand. It looked … OK. But considering the North Stand is our best opportunity to build a genuinely amazing stand - there’s loads of room, there’s nothing we need to preserve especially, it’s right by the entry tunnel to the pitch, it’s the first stand you see coming in from Witton station … it all just looked a bit vanilla.

IMO we need the new North Stand to be a massive statement stand, something on a par with or even exceeding the Holte End (yes, I know it’s “only” 30 years old, but it’s still a stand other clubs’ supporters lap up .. and in modern football stadia terms 30 years is a long time)

I want a stand worthy of the Stately Home of Football, not some 2 bit, half arsed job that someone like Fulham or Leicester would try to build. A genuine statement that, even if there are bigger grounds that Villa Park - there aren’t better grounds than Villa Park. One that other clubs’ supporters come to and think “this lot are on another level to us”.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on August 22, 2024, 04:35:17 PM
Selling the like of terrace view to old fuddy duddies is probably impossible  anyway
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on August 22, 2024, 04:39:30 PM
I still don't know what these new LEDs are... I couldn't see anything new in the background.

They're 'light emitting diodes', as I understand it.

I thought it was to do with the new pouring facilities ensuring a Lager-Enhanced Day.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on August 22, 2024, 04:43:21 PM
I suppose it's down to how you define "wildly successful"; commercially, I'm sure they were. Customer satisfaction? I have my doubts, at least from what I read on here last season. The term 'make hay while the sun shines' ('they are taking advantage of a situation that is favourable to them while they have the chance to' as defined by Collins) seems to fit rather well.

The updated corporate facilities in the Witton Lane look a big improvement judging from the CGI and the club shop a massive upgrade. As for the state of the art players' tunnel, I hope it's not so impressive it scares the shit out of our younger players. ;)
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on August 22, 2024, 04:50:43 PM
Much as a lot of us don't like them i'd imagine both Lower Grounds and Terrace View were successful otherwise they wouldn't be doing more areas along the same lines.
I honestly don't think they are.  They rarely, if ever, sold out last season.  It looks like they may just about get close to selling out for our first league game of the season against a glamour club.

The only additional GA+ space is the Cells, which I believe has probably sold well season ticket wise as it's the entry level way of getting a ST without waiting for a few years.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on August 22, 2024, 04:57:23 PM
I don't know overall how successful the new areas have been, but I do know that they're having a massive push on selling match-by-match hospitality packages, which they didn't need to do last season. I know lots of people who haven't renewed their places because the prices have doubled. We didn't, for that reason.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on August 22, 2024, 04:58:17 PM
The "Aston Villa" sign with the ornate swirls on the Trinity, Villla-nerd that I am, is incredibly pleasing to me and makes me think Heck genuinely gets the Club and its traditions (see also the mosiac and red brick lion in the club store).  It's a great detail, a part of our visual identity that has been underplayed for decades.   When the new North is built, I feel more confident that Heck and his team might look to build something with more of a traditional Villa feel, something to mirror the Holte, with brickwork, stained glass and mosaics.
Agree totally. I was quite underwhelmed with the Purslow North Stand. It looked … OK. But considering the North Stand is our best opportunity to build a genuinely amazing stand - there’s loads of room, there’s nothing we need to preserve especially, it’s right by the entry tunnel to the pitch, it’s the first stand you see coming in from Witton station … it all just looked a bit vanilla.

IMO we need the new North Stand to be a massive statement stand, something on a par with or even exceeding the Holte End (yes, I know it’s “only” 30 years old, but it’s still a stand other clubs’ supporters lap up .. and in modern football stadia terms 30 years is a long time)

I want a stand worthy of the Stately Home of Football, not some 2 bit, half arsed job that someone like Fulham or Leicester would try to build. A genuine statement that, even if there are bigger grounds that Villa Park - there aren’t better grounds than Villa Park. One that other clubs’ supporters come to and think “this lot are on another level to us”.
IF they ever build it it may look nice but it's not going to be a fans 'yellow wall' stand or anything iconic like that.  It will be hospitality focussed and I would expect an entire middle tier of padded seats.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on August 22, 2024, 04:58:45 PM
I doubt they need to sell out to make a profit. Main thing as far as the club is concerned is are they making more money this way than the same seats and areas were before and I reckon it will be a big yes. So they will be viewed as successful.
Title: Re: Chris Heck - President of Business Operations
Post by: itbrvilla on August 22, 2024, 05:00:10 PM
I doubt they need to sell out to make a profit. Main thing as far as the club is concerned is are they making more money this way than the same seats and areas were before and I reckon it will be a big yes. So they will be viewed as successful.
Spot on. I been in touch with a few North America fans who are trying to get tickets for home games and this will be an easy sell to them.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on August 22, 2024, 05:13:14 PM
Watched it just and it had an overwhelming smell of bullshit.

Why is it bullshit? Are the things he said not true?

The Lower Grounds were "wildly successful"? News to me. If they were wildly successful I'd imagine it's because with such high demand for tickets, many fans were left with the choice of either miss the game or buy a Lower grounds package. It's easy to sell ice cream on a hot summer day.

It’s nitpicking. The statement about bullshit was made about the entire interview not specific to a certain aspect of it.  It’s ok to say that you or anyone doesn’t like him or that some things he says don’t sit right. He called it wildly successful. So what? It’s probably a bit of a stretch but hardly bullshit. It’s been successful and they have done similar things elsewhere. As we become better on the pitch those venues will sell out to wider audiences than regular fans. And I would say given where our revenues were and now are, he has been by any definition wildly successful in his first year or so in the job .
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on August 22, 2024, 05:13:36 PM
There are still tickets available for Saturday for the "wildly successful" Lower Grounds if you're still after a ticket, Risso?
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on August 22, 2024, 06:04:21 PM
In my head I see 360 degree screens in the tunnel playing videos of our past glories and a few serious faces in menacing voices saying to the opposition players, "Welcome to Villa Park, you're probably already nervous, but you are about to be completely overwhelmed. This OUR home, not yours and you won't feel happy while you're here. You're not the first and won't be the last. "
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on August 22, 2024, 06:08:26 PM
Two things. One, it is highly unlikely any new stand will go up so long as Heck is here. Pulling the plans for 2024 has surely set that back by at least 5 years if not more.

Two, I am frustrated beyond belief at this guy. In December he dropped the biggest bombshell of the NSWE era- the expansion of Villa Park is not going ahead and was a 'bad idea' he said. No further explanation was offered.

Now, this announcement caused a right shitshow as it brought into question our commitment to the current stadium, the mid- to long-term aims of NSWE and it reeked of the kind of decision that has seen us spurn opportunity after opportunity over the past 40 years.

Yet, any chance Heck has had to clear things up he just completely ignores it. He talks about everything except proper stadium expansion, even when he is stood in the god damn stand that would be rubble today but for this unexplained u-turn. Whatever we thought about Purslow he was usually clear about the overall direction.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on August 22, 2024, 06:23:31 PM
Have we installed rail-seats?
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on August 22, 2024, 06:37:25 PM
Or a more simple "I'd turn around if I was you, you really don't want to go out there".

Realistically it's probably in glass where you can see fans tucking into there all you can eat plastic hot dogs and greasy burgers, blood (ketchup) dripping from their mouths, banging on the window, giving the players slit throat gestures whilst crushing empty cans of Carling on their heads.

Either that or suited and booted noshing on a well grilled T bone and a glass of South African Shiraz.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on August 22, 2024, 07:02:41 PM
Two things. One, it is highly unlikely any new stand will go up so long as Heck is here. Pulling the plans for 2024 has surely set that back by at least 5 years if not more.

Two, I am frustrated beyond belief at this guy. In December he dropped the biggest bombshell of the NSWE era- the expansion of Villa Park is not going ahead and was a 'bad idea' he said. No further explanation was offered.

Now, this announcement caused a right shitshow as it brought into question our commitment to the current stadium, the mid- to long-term aims of NSWE and it reeked of the kind of decision that has seen us spurn opportunity after opportunity over the past 40 years.

Yet, any chance Heck has had to clear things up he just completely ignores it. He talks about everything except proper stadium expansion, even when he is stood in the god damn stand that would be rubble today but for this unexplained u-turn. Whatever we thought about Purslow he was usually clear about the overall direction.

Whilst I agree with you by and large, please FOR THE LOVE OF GOD start to post stuff that isn't just about Heck and the North Stand.

Please.

You're spending so much time banging on about it, I am starting to think I love the guy.
Title: Re: Chris Heck - President of Business Operations
Post by: garyellis on August 22, 2024, 07:18:19 PM
Does anyone really think Heck pulled the North Stand redevelopment on his own?
No way.
So far he has substantially improved commercial and match day income.

It looks very much like there was a time imperative to improve revenue given the rules we are operating within.

Ps I would love a new shiny North Stand, a 50,000 plus capacity and a cheaper ST but that des not seem to add up to where we need to be over the next 3 plus years unfortunately.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on August 22, 2024, 07:40:24 PM
Have we installed rail-seats?

Yep.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on August 22, 2024, 08:01:55 PM
He's made it quite clear what his focus is, getting to £400m turnover as quickly as possible within the stadium footprint we currently have. I'm struggling why people are finding this hard to understand.

Is it disappointing we aren't doing the North? Yes.
Is it short term? Yes
Is it aligned to the rapid advancement on the pitch? Yes

I'm disappointed they didn't go with Purslows plan but getting to the sustainable PSR position at £400m Turnover seems to be the priority. And lest we forget because we're not at £400m we had to sell Luiz and Diaby this summer. I think they've taken a short term view that as things have gone off the scale on the pitch, they need to do rapid catch up off it and the new stand wasn't seen as viable use of capital in the short term to bridge the gap. Its shit but I can see the logic. 
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on August 22, 2024, 08:50:47 PM
Watched it just and it had an overwhelming smell of bullshit.

Why is it bullshit? Are the things he said not true?

The Lower Grounds were "wildly successful"? News to me. If they were wildly successful I'd imagine it's because with such high demand for tickets, many fans were left with the choice of either miss the game or buy a Lower grounds package. It's easy to sell ice cream on a hot summer day.

It’s nitpicking. The statement about bullshit was made about the entire interview not specific to a certain aspect of it.  It’s ok to say that you or anyone doesn’t like him or that some things he says don’t sit right. He called it wildly successful. So what? It’s probably a bit of a stretch but hardly bullshit. It’s been successful and they have done similar things elsewhere. As we become better on the pitch those venues will sell out to wider audiences than regular fans. And I would say given where our revenues were and now are, he has been by any definition wildly successful in his first year or so in the job .

Nitpicking? You asked 'Are the things he said not true?'. Not the whole interview, 'things'. Nitpick away. As I've said before he's a numbers man and has delivered seemingly ignoring the impact it's had on fans. Desperate times call for desperate measures but I don't expect him to gloat on it especially when it appears he cares more about his own reputation. I'd respect him far more if he's gone along the line of 'some seriously tough decisions had to be made'.

As somebody else mentioned, he's not a great communicator. Maybe what you see is what you get. Hopefully when we finally redevelop the stadium and increase capacity these short term measures can be readdressed.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on August 22, 2024, 10:28:43 PM
Before we had people complaining that enough finance was not being brought into the club, well now he's doing
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on August 22, 2024, 11:12:30 PM
Have we installed rail-seats?

Yep.

Cheers - do we know where/how many?
Title: Re: Chris Heck - President of Business Operations
Post by: Rodders on August 22, 2024, 11:21:01 PM
I thought he explained quite clearly?

"... we talk about Villa Park being a fortress. It is true. There is no better home advantage than at Villa Park and I think it would be a bad idea to tear down one of the stands for a two year period while we are playing like we are. I think that going forward, everything should be about all fans and not just one particular stand."
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on August 23, 2024, 08:11:21 AM
It wasn’t an interview, it was an advert. Which is fair enough, the club are allowed to market themselves and promote their services but this looked like an a plug for GA and other corporate stuff. Chucked us a bone by telling us how special the Holte is and that was that. I’m assuming all these improvements mean I’ll get served sharpish in the lower Holte at half time tomorrow.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on August 23, 2024, 09:15:46 AM
Have we installed rail-seats?

Yep.

Cheers - do we know where/how many?

Not sure how many but my seat in the back section of the Lower Holte has been converted.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on August 23, 2024, 10:09:46 AM
I thought he explained quite clearly?

"... we talk about Villa Park being a fortress. It is true. There is no better home advantage than at Villa Park and I think it would be a bad idea to tear down one of the stands for a two year period while we are playing like we are. I think that going forward, everything should be about all fans and not just one particular stand."

To be fair, yes, he did say that, and I don't have a massive problem with that being the thinking.

However, the bit in bold, in that case, hopefully everyone can look forward tomorrow to toilets that aren't rivers of piss, and an ability to spend money on food and drink at half time.

We've heard plenty about the new GA+ and corporate offers, but absolutely nothing about improvements for the ordinary fan.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on August 23, 2024, 10:15:11 AM
Come on Paulie, you know it will be as appalling as its always been. Without major investment in the ground it won't change for the average fan, I've personally made my peace with it and spend my money elsewhere, it saves me getting angry about it. It shouldn't be that way but until the owners and Heck sort it out my one man boycott of all concession stands at VP remains.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on August 23, 2024, 10:21:19 AM
I never buy food but I will buy a pint tomorrow because we're aiming to get there early due to the potential for large queues in light of the new entry system.

We'll be in Town before and I'm generally happy to get in just before KO. Getting a pint pre match was a lot easier in the UH last season due to the repositioning of the toilets, but then the queue for those was much longer because the size was reduced.

GA will never improve significantly because it's not an area of focus and the potential increase in revenue is small when you look at the GA+ prices.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on August 23, 2024, 10:29:16 AM
We’ll have a drink in the Tavern but head up a bit earlier and if queues aren’t too bad have one at the bar on the Holte End car park otherwise go straight in.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on August 23, 2024, 10:59:32 AM
The food and drink thing, that's not the worst part of it tbh, it just strikes me as a missed opportunity and something that never gets fixed.

The state of the toilets, though, there's no excuse for that.
Title: Re: Chris Heck - President of Business Operations
Post by: itbrvilla on August 23, 2024, 10:59:34 AM
Have we installed rail-seats?
The only thing I can find is this tweet showing where they may be in the UH

https://x.com/VillaJetsMS/status/1791007453858988403

Yep.

Cheers - do we know where/how many?
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on August 23, 2024, 04:13:02 PM
I thought he explained quite clearly?

"... we talk about Villa Park being a fortress. It is true. There is no better home advantage than at Villa Park and I think it would be a bad idea to tear down one of the stands for a two year period while we are playing like we are. I think that going forward, everything should be about all fans and not just one particular stand."

To be fair, yes, he did say that, and I don't have a massive problem with that being the thinking.

However, the bit in bold, in that case, hopefully everyone can look forward tomorrow to toilets that aren't rivers of piss, and an ability to spend money on food and drink at half time.

We've heard plenty about the new GA+ and corporate offers, but absolutely nothing about improvements for the ordinary fan.

Thanks Paulie for putting so well the reasons why I, as an ordinary fan who does not want to be in hospitality/hostility but just watch a match, try to buy a drink and get out of the toilets with my shoes dry, originally described the fluffy Heck interview as smelling of bullshit.
We ordinary fans were there when the top of the Trinity was closed and now we are ignored when the good times roll.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on August 23, 2024, 04:25:12 PM
I don't know overall how successful the new areas have been, but I do know that they're having a massive push on selling match-by-match hospitality packages, which they didn't need to do last season. I know lots of people who haven't renewed their places because the prices have doubled. We didn't, for that reason.

There are quite a few seats in the 150 club not sold in the lower DE* so that's just under half a million quid's worth not sold in just that area.

Although I want the Club to succeed in their fight against PSR, I'm also hoping this means no more of us will be kicked out of our seats at the end of this season if the demand isn't there.





(https://i.ibb.co/mS3qKW2/150.jpg) (https://ibb.co/mS3qKW2)



 *PS - I know I'm meant to call it the Witton on here but if anyone has a right to be pissed off at Doug - it's me - he once docked me £1000 from my monthly pay-packet, saying I'd earned too much, but that's what it's called.

Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on August 23, 2024, 04:42:02 PM
This is new ground for us as a club to push this hard in the corporate space. It's been a massive gap relative to the top sides we are competing against, both locally and globally. If we keep doing it on the pitch, we keep building out brand through Heck and his team, customers will buy these spaces at the club. We need to have this even if it isn't for the everyday fan, there will be demand.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on August 23, 2024, 05:23:59 PM
This is new ground for us as a club to push this hard in the corporate space. It's been a massive gap relative to the top sides we are competing against, both locally and globally. If we keep doing it on the pitch, we keep building out brand through Heck and his team, customers will buy these spaces at the club. We need to have this even if it isn't for the everyday fan, there will be demand.

We need to start regularly winning things like the top clubs do if we want to close the gap.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on August 23, 2024, 05:24:42 PM
I don't know overall how successful the new areas have been, but I do know that they're having a massive push on selling match-by-match hospitality packages, which they didn't need to do last season. I know lots of people who haven't renewed their places because the prices have doubled. We didn't, for that reason.

There are quite a few seats in the 150 club not sold in the lower DE* so that's just under half a million quid's worth not sold in just that area.

Although I want the Club to succeed in their fight against PSR, I'm also hoping this means no more of us will be kicked out of our seats at the end of this season if the demand isn't there.





(https://i.ibb.co/mS3qKW2/150.jpg) (https://ibb.co/mS3qKW2)



 *PS - I know I'm meant to call it the Witton on here but if anyone has a right to be pissed off at Doug - it's me - he once docked me £1000 from my monthly pay-packet, saying I'd earned too much, but that's what it's called.



Ha ha, is that true about the pay packet? Tell more, sounds like a good anecdote.

Anyway, back to the sales, looking at that planner, I think they'll be pleased with the number they have sold tbh.

That looks like 300 odd seats there and about 30 left unsold (i haven't counted), so they've sold 90% of season tickets in those seats, for tickets that cost a minimum of nearly 8k each,

That's over £2m revenue.

Obviously, they might be showing more seats sold than is actually the case in that screen, to give the illusion of scarcity, but I doubt it.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on August 23, 2024, 05:54:37 PM
Yes, it is a true story.

When I qualified as a physio aged 21, I started 2 jobs on the same day - one full-time in the NHS and one at Villa.

Despite me being the only real physio at the club with actual medical qualifications, I was put with the under 9s based on how young I looked (I got asked for ID last week at the age of 47 so that gives you an idea).

I think I got £50 a match (on a sunday) and £30 for each of 2 training sessions (let's say monday and thursday - I can't remember).

I worked my way up all the age groups, and there was a point where all Premier League Academies needed a named Chartered Physiotherapist, so although I wasn't told that was the reason, Jim Walker suggested I could help him out full-time as his number 2.  Now, I was in all day, covering training sessions and treatment sessions  from 1st team down in the morning (£30) and afternoon (£30) and evening (£30)  in a typical week, I could do say a reserve game, an U21 game, and an u14s game (3 x £50) - so that was like £2000 a month which I was pretty chuffed with back in the late 90s in my early 20s.

Anyway, one day I'm woken up early on a sunday by a phonecall from Jim Walker telling me "the chairman's been looking at the wages and you've been earning too much and he's deducted £1000 from your wages but he wants to offer you a full-time contract.

Great, I thought until I went in the next day and  learned the offer was for £7k a year.

If I carry on the story from there, it's going to paint other people in a bad light, so I ended up going to another Club, THE END.

Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on August 23, 2024, 05:59:54 PM
I can't believe you left us in the lurch like that. I suppose you went to Middlesbrough to win trophies. And then won a trophy.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on August 23, 2024, 06:02:48 PM
I can't believe you left us in the lurch like that. I suppose you went to Middlesbrough to win trophies. And then won a trophy.

Ha ha. No, I didn’t go that far, and I didn’t win any trophies. But it’s funny you should use that analogy, because I think that Gareth was quite disillusioned at the lack of qualifications of people at the club and how everything was done on the cheap. He was a really nice guy, but he was very bright And wouldn’t put up with shit. I wasn’t still there when he left, but I don’t think it was just about trophies. I know people got pissed off with him when he was England manager, but he was a really nice guy.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on August 23, 2024, 06:03:47 PM
I can believe it.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on August 23, 2024, 06:07:41 PM
I can believe it.

Posted in error. I mis-read
the previous post
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on August 23, 2024, 06:16:52 PM
I don't know overall how successful the new areas have been, but I do know that they're having a massive push on selling match-by-match hospitality packages, which they didn't need to do last season. I know lots of people who haven't renewed their places because the prices have doubled. We didn't, for that reason.

There are quite a few seats in the 150 club not sold in the lower DE* so that's just under half a million quid's worth not sold in just that area.

Although I want the Club to succeed in their fight against PSR, I'm also hoping this means no more of us will be kicked out of our seats at the end of this season if the demand isn't there.





(https://i.ibb.co/mS3qKW2/150.jpg) (https://ibb.co/mS3qKW2)



 *PS - I know I'm meant to call it the Witton on here but if anyone has a right to be pissed off at Doug - it's me - he once docked me £1000 from my monthly pay-packet, saying I'd earned too much, but that's what it's called.



Ha ha, is that true about the pay packet? Tell more, sounds like a good anecdote.

Anyway, back to the sales, looking at that planner, I think they'll be pleased with the number they have sold tbh.

That looks like 300 odd seats there and about 30 left unsold (i haven't counted), so they've sold 90% of season tickets in those seats, for tickets that cost a minimum of nearly 8k each,

That's over £2m revenue.

Obviously, they might be showing more seats sold than is actually the case in that screen, to give the illusion of scarcity, but I doubt it.


Obviously I don't know the exact numbers, but it seems like all of the new corporate areas have been a bit of a disaster sales wise. There are loads left unsold, and lots of existing clients just haven't bothered. The thing is, if they're not selling out now after a season when we've finished 4th and qualified for the Champions League for the first time, when are they going to? They pissed off an awful lot of existing clients (me included) and getting new ones hasn't been as easy as they hoped.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on August 23, 2024, 06:23:44 PM
Doug, on the cheap, never...
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on August 23, 2024, 06:34:11 PM
Doug, on the cheap, never...

I once got some compeed plasters out of the cupboard to use on someone, I think it might have been Darren Byfield. Jim Walker nearly had a heart attack and said don’t use those! I said why not? He said, they’re too expensive, the chairman will go spare! I laughed for a bit and proceeded to use them, until I realised
 that he wasn’t joking.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on August 23, 2024, 08:25:10 PM
I can't believe you left us in the lurch like that. I suppose you went to Middlesbrough to win trophies. And then won a trophy.

Ha ha, excellent.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on August 23, 2024, 08:26:06 PM
Yes, it is a true story.

When I qualified as a physio aged 21, I started 2 jobs on the same day - one full-time in the NHS and one at Villa.

Despite me being the only real physio at the club with actual medical qualifications, I was put with the under 9s based on how young I looked (I got asked for ID last week at the age of 47 so that gives you an idea).

I think I got £50 a match (on a sunday) and £30 for each of 2 training sessions (let's say monday and thursday - I can't remember).

I worked my way up all the age groups, and there was a point where all Premier League Academies needed a named Chartered Physiotherapist, so although I wasn't told that was the reason, Jim Walker suggested I could help him out full-time as his number 2.  Now, I was in all day, covering training sessions and treatment sessions  from 1st team down in the morning (£30) and afternoon (£30) and evening (£30)  in a typical week, I could do say a reserve game, an U21 game, and an u14s game (3 x £50) - so that was like £2000 a month which I was pretty chuffed with back in the late 90s in my early 20s.

Anyway, one day I'm woken up early on a sunday by a phonecall from Jim Walker telling me "the chairman's been looking at the wages and you've been earning too much and he's deducted £1000 from your wages but he wants to offer you a full-time contract.

Great, I thought until I went in the next day and  learned the offer was for £7k a year.

If I carry on the story from there, it's going to paint other people in a bad light, so I ended up going to another Club, THE END.



Ha ha, excellent story, and what a twat Ellis was.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on August 23, 2024, 08:36:45 PM
Doug, on the cheap, never...

I once got some compeed plasters out of the cupboard to use on someone, I think it might have been Darren Byfield. Jim Walker nearly had a heart attack and said don’t use those! I said why not? He said, they’re too expensive, the chairman will go spare! I laughed for a bit and proceeded to use them, until I realised
 that he wasn’t joking.
I was acquainted with a mate of D'OL and he used to tell me how 'forensic' Doug was about expenses. Pathetic and small-minded. No wonder we lurched through the Premier League's golden years being left behind by other clubs who grasped the obvious money-tree opportunities.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on August 23, 2024, 08:47:25 PM
Always a focus on the penny pinching and quick earner.

Think red and brown Holte End to flogging random
kits and cheap managers.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on August 23, 2024, 09:12:00 PM
Yes, it is a true story.

When I qualified as a physio aged 21, I started 2 jobs on the same day - one full-time in the NHS and one at Villa.

Despite me being the only real physio at the club with actual medical qualifications, I was put with the under 9s based on how young I looked (I got asked for ID last week at the age of 47 so that gives you an idea).

I think I got £50 a match (on a sunday) and £30 for each of 2 training sessions (let's say monday and thursday - I can't remember).

I worked my way up all the age groups, and there was a point where all Premier League Academies needed a named Chartered Physiotherapist, so although I wasn't told that was the reason, Jim Walker suggested I could help him out full-time as his number 2.  Now, I was in all day, covering training sessions and treatment sessions  from 1st team down in the morning (£30) and afternoon (£30) and evening (£30)  in a typical week, I could do say a reserve game, an U21 game, and an u14s game (3 x £50) - so that was like £2000 a month which I was pretty chuffed with back in the late 90s in my early 20s.

Anyway, one day I'm woken up early on a sunday by a phonecall from Jim Walker telling me "the chairman's been looking at the wages and you've been earning too much and he's deducted £1000 from your wages but he wants to offer you a full-time contract.

Great, I thought until I went in the next day and  learned the offer was for £7k a year.

If I carry on the story from there, it's going to paint other people in a bad light, so I ended up going to another Club, THE END.



Ha ha, excellent story, and what a twat Ellis was.


Two other Doug stories.

I was once a physio for one of our reserve games, where a lot of the youth team players were elevated to the reserves. I can’t remember the reason why.  Doug came into the dressing room afterwards to congratulate all the young players. He shook my hand and asked me if I enjoyed playing, not having a clue who I was. At the same time, Kevin McDonald was giving the wanker sign behind his back.

Back in the 60s, my mum worked for one of Doug’s travel agencies, and her dad passed away. Her widowed mum was Greek. I would like to say that Doug completely paid for my mum and her family to visit their relatives in Greece, but he did it at cost, which is about as good as you were going to get from someone as tight as Doug I guess. 

So just for that last one alone, I still can’t call him a twat. And even in the first one, he was trying to be nice. But he can still fuck off for taking a grand off me.

Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on August 23, 2024, 09:17:21 PM
My last and  funniest Doug story was told  to be by Gary Megson as told to him by John Gregory.

Gregory was having a meeting with Doug, at the end of which Doug decided they needed to book a followup and put the initials of everyone required in his diary.

"JG - John GORDON (apparently he kept calling him that), SS - Steve Stride and Me".

At the next meeting, Doug says "so let's see if we have everyone - JG, that's you, John Gordon, SS - that's you - Steve Stride but ME, ME - who is ME?"

Gregory says "that's me chairman".

Doug says "No, no - you're JG - John Gordon!".

 
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on August 23, 2024, 09:43:42 PM
My last and  funniest Doug story was told  to be by Gary Megson as told to him by John Gregory.

Gregory was having a meeting with Doug, at the end of which Doug decided they needed to book a followup and put the initials of everyone required in his diary.

"JG - John GORDON (apparently he kept calling him that), SS - Steve Stride and Me".

At the next meeting, Doug says "so let's see if we have everyone - JG, that's you, John Gordon, SS - that's you - Steve Stride but ME, ME - who is ME?"

Gregory says "that's me chairman".

Doug says "No, no - you're JG - John Gordon!".

 

Funnily enough, i just watched this interview with Gregory, very good and worth a watch, esp when he talks about becoming Villa manager.

Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on August 24, 2024, 06:12:55 PM
Herbert knew the price of everything and the value of nothing.

A cliche I know, but true nonetheless.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on August 25, 2024, 11:03:57 AM
Watched it just and it had an overwhelming smell of bullshit.

Why is it bullshit? Are the things he said not true? There are loads of fans who envy what we have at Villa Park. It’s not perfect and some things need to improve. We all know that and I imagine he does too. But most fans would say that about their clubs and ground.

I don’t understand this need by some to hate everything Heck says or does. He’s made mistakes, or things he could have done better. But commercially we are absolutely miles better off than when he started.

He’s a twat. Lots of vastly overpriced hospitality that has huge swathes unsold. Meanwhile, everything else is just as shit as before.
Title: Re: Chris Heck - President of Business Operations
Post by: olaftab on August 25, 2024, 11:10:39 AM
He’s a twat. Lots of vastly overpriced hospitality that has huge swathes unsold. Meanwhile, everything else is just as shit as before.
That's a good summarised comment on Heck's closed season endeavours.
Title: Re: Chris Heck - President of Business Operations
Post by: danno on August 25, 2024, 11:17:52 AM
Arriva run a bus (the AV1) to the ground on Sat/Sun league games from Tamworth. It's seven quid return and is normally fairly full. The bus driver gets a complimentary ticket often in the north stand lower. This season the service almost didn't operate because the club told Arriva that from this season they wouldn't give the driver a complimentary ticket. The bus driver not fancying two hours sat in a car park basically told Arriva he wasn't interested in driving the route anymore, and after a few days the club reconsidered.


I'm sure Heck has much bigger things to concern himself with, but I'd venture that there's probably other examples of the club being as petty as the above.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on August 25, 2024, 11:20:26 AM
Watched it just and it had an overwhelming smell of bullshit.

Why is it bullshit? Are the things he said not true? There are loads of fans who envy what we have at Villa Park. It’s not perfect and some things need to improve. We all know that and I imagine he does too. But most fans would say that about their clubs and ground.

I don’t understand this need by some to hate everything Heck says or does. He’s made mistakes, or things he could have done better. But commercially we are absolutely miles better off than when he started.

He’s a twat. Lots of vastly overpriced hospitality that has huge swathes unsold. Meanwhile, everything else is just as shit as before.

Agreed, other than I’d say yesterday things were much, much worse than they’ve ever been before.
Title: Re: Chris Heck - President of Business Operations
Post by: littleoldme on August 25, 2024, 11:33:10 AM
Chris DE Heck then.
Title: Re: Chris Heck - President of Business Operations
Post by: olaftab on August 25, 2024, 12:26:17 PM
Arriva run a bus (the AV1) to the ground on Sat/Sun league games from Tamworth. It's seven quid return and is normally fairly full. The bus driver gets a complimentary ticket often in the north stand lower. This season the service almost didn't operate because the club told Arriva that from this season they wouldn't give the driver a complimentary ticket. The bus driver not fancying two hours sat in a car park basically told Arriva he wasn't interested in driving the route anymore, and after a few days the club reconsidered.

I'm sure Heck has much bigger things to concern himself with, but I'd venture that there's probably other examples of the club being as petty as the above.
But as the saying goes you take care of the little things and the big things take care of themselves.
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on August 25, 2024, 03:54:36 PM
Heck's primary mission is to increase revenues.

He's done some excellent work on sponsorships - increasing what we get via Adidas and Betano compared to Castore and BK8.

That doesn't particularly affect the average fan.

What does is ticketing systems, ticket prices, and carving out space (where it doesn't really exist) to accommodate "customers" who are prepared to pay more for "premium seats".

I don't think he's fully recognised the resentment that has caused and giving happy chappy interviews to prAVda TV implying that everything in the garden is fine and dandy is just taking the piss.

He needs to front up and give some honest answers and explanations to what's been done, or else he'll become the new HDE.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on August 25, 2024, 04:59:10 PM
Increasing revenue to improve our PSR status to allow the club to buy better players and challenge for honours is massively important to me, and I’m just an average fan.
I want to see us as one of the best clubs in Europe, unfortunately, crap rules mean our owners can’t do it on their own.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on August 25, 2024, 05:02:28 PM
I think it should be possible to do that whilst also enabling people to get on the ground in less than an hour, and then have to wade through rivers of piss
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on August 25, 2024, 05:11:54 PM
I have a Doug story.

After placing an ad in the ‘Wanted’ section of the Evening Mail, I managed to buy some of the Villa shares that were issued in 1968. I paid £100 each for them even though they were going for £430. At the same time a Villa employee of long-standing and great renown passed away, leaving 50 of those shares to his widow. Doug offered her £500 for the lot. If I knew they were going for £430 each, I reckon he probably did too.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on August 25, 2024, 06:23:47 PM
I have a Doug story.

After placing an ad in the ‘Wanted’ section of the Evening Mail, I managed to buy some of the Villa shares that were issued in 1968. I paid £100 each for them even though they were going for £430. At the same time a Villa employee of long-standing and great renown passed away, leaving 50 of those shares to his widow. Doug offered her £500 for the lot. If I knew they were going for £430 each, I reckon he probably did too.

He did it regularly. Every time someone offered shares to the club he bought them personally, for a pittance.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on August 25, 2024, 08:09:11 PM
Increasing revenue to improve our PSR status to allow the club to buy better players and challenge for honours is massively important to me, and I’m just an average fan.
I want to see us as one of the best clubs in Europe, unfortunately, crap rules mean our owners can’t do it on their own.

Yeah, Andy, I think we all basically agree with that.

However, I am not sure it's a binary "this or that" - increase revenues v acceptable toilet facilities.

I bet the toilet facilities in all those new corporate lounges are quite nice.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on August 25, 2024, 08:18:09 PM
Increasing revenue to improve our PSR status to allow the club to buy better players and challenge for honours is massively important to me, and I’m just an average fan.
I want to see us as one of the best clubs in Europe, unfortunately, crap rules mean our owners can’t do it on their own.

Yeah, Andy, I think we all basically agree with that.

However, I am not sure it's a binary "this or that" - increase revenues v acceptable toilet facilities.

I bet the toilet facilities in all those new corporate lounges are quite nice.

This is what I can't fathom. We've probably reduced demand in normal parts of the ground, so why is the problem getting worse? How much can it actually cost for some tiles, urinals etc to make things better in the toilets?

I actually think it's easier to get served in the upper Holte, as they've added extra bar space (last season) so if you go down to the middle deck (as I've always done) it's straight forward. That said, I never bother with the toilets, so that moderating behaviour probably tells it's own story.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on August 25, 2024, 08:21:16 PM
They are the sort of facilities we usually take the piss (pun intended) out of other clubs for.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on August 25, 2024, 09:37:15 PM
Especially the sty.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on August 25, 2024, 11:17:40 PM
Reported on the Redevelopment chat that the GA+ seats in the North Stand was full of Arsenal fans yesterday..
It beggars belief that this is allowed to happen...
Heck chasing a quick dollar and putting everyone's safety in danger...Good job it wasn't Legia Warsaw we were playing..
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on August 27, 2024, 12:16:53 PM
It looks like Heck is now blocking fans who are copying him into complaints on Twitter. This weekend has been a PR disaster. When everything is going so well on the pitch, it takes a certain kind of genius to stuff things up this badly off it.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 27, 2024, 12:22:54 PM
Surely won't be long before the Council H&S team get involved .
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on August 27, 2024, 12:24:21 PM
He appears to be a bit of a cnut, this Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 27, 2024, 12:27:13 PM
Reported on the Redevelopment chat that the GA+ seats in the North Stand was full of Arsenal fans yesterday..
It beggars belief that this is allowed to happen...
Heck chasing a quick dollar and putting everyone's safety in danger...Good job it wasn't Legia Warsaw we were playing..
Will be the same v ManUre / Liverpool etc . This Heck geezer has sold the clubs soul down the river (of piss)
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on August 27, 2024, 12:29:19 PM
The badge
150 logo
North Stand fiasco
GA+ overpriced and unsold
...and then Saturday
...an absolute chancer..
Title: Re: Chris Heck - President of Business Operations
Post by: TheTimVilla on August 27, 2024, 12:31:08 PM
Reported on the Redevelopment chat that the GA+ seats in the North Stand was full of Arsenal fans yesterday..
It beggars belief that this is allowed to happen...
Heck chasing a quick dollar and putting everyone's safety in danger...Good job it wasn't Legia Warsaw we were playing..

We could have our STs taken off us for selling our tickets to away fans
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on August 27, 2024, 12:31:09 PM
The most ridiculous comment was about other premier league clubs sitting up and taking notice of the new tunnel.  Yes to say it’s shite. Our heroes are villains.  Goodness me.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on August 27, 2024, 12:57:37 PM
For Heck it’s all about the money. He doesn’t seem that bothered for what our how he gets more of it. The basics cast to one side in favour of the mew buck. He needs to be got rid of our we potentially have a disaster in the making.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on August 27, 2024, 12:58:03 PM
The most ridiculous comment was about other premier league clubs sitting up and taking notice of the new tunnel.  Yes to say it’s shite. Our heroes are villains.  Goodness me.
I couldn't believe it when I saw the photos.  Wff was he on about?  It's a painted grey tunnel.  In my view not as nice as the old one.  Why would clubs 'take note' of that?
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on August 27, 2024, 01:03:28 PM
Fans are the lifeblood of any football club. He fucked up on Day 1 with the vandalism of the Holte and ejection of season ticket holders from the Holte Suite.

On the non-playing side, the ONLY thing which has been positive is the Adidas deal, and I reckon even I could have brokered that deal! One of our owners is a member of their board, and any forward thinking sportswear manufacturer looking at Aston Villa's recent rise on the pitch would have seen us as a worthy punt.

NO fan should have been displaced from their seat to make a few more quid out of some tarquin twat.

Heck has got it all wrong. We should have taken the short term hit and pressed GO on the North Stand redevelopment, and accommodate corporate shite in there.

As for the shitstorm (literally!) from the weekend, I can guarantee that he won't mention it or have any statement with his name on it. You can tell chancers a mile off - You only ever see them when it's positive news (eg. Adidas).
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on August 27, 2024, 01:07:35 PM
Yep.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on August 27, 2024, 01:08:11 PM
And just like that an email arrives from the club stating that they will sort it. No apology, no mention that they had a full close season to ensure minimal fuss. Heads should roll.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on August 27, 2024, 01:09:01 PM
And just like that an email arrives from the club stating that they will sort it. No apology, no mention that they had a full close season to ensure minimal fuss. Heads should roll.

...through the piss, presumably.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on August 27, 2024, 01:09:57 PM
Fans are the lifeblood of any football club. He fucked up on Day 1 with the vandalism of the Holte and ejection of season ticket holders from the Holte Suite.

On the non-playing side, the ONLY thing which has been positive is the Adidas deal, and I reckon even I could have brokered that deal! One of our owners is a member of their board, and any forward thinking sportswear manufacturer looking at Aston Villa's recent rise on the pitch would have seen us as a worthy punt.

NO fan should have been displaced from their seat to make a few more quid out of some tarquin twat.

Heck has got it all wrong. We should have taken the short term hit and pressed GO on the North Stand redevelopment, and accommodate corporate shite in there.

As for the shitstorm (literally!) from the weekend, I can guarantee that he won't mention it or have any statement with his name on it. You can tell chancers a mile off - You only ever see them when it's positive news (eg. Adidas).

We will be dealing with this fool's toxic legacy long after he is gone.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on August 27, 2024, 01:24:53 PM
At his Villa interview they asked him...organise these words in the correct order

BREWERY
COULDN'T
UP
ORGANISE
PISS
A
IN
A
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on August 27, 2024, 01:30:21 PM
At his Villa interview they asked him...organise these words in the correct order

BREWERY
COULDN'T
UP
ORGANISE
PISS
A
IN
A

And then he declared his answer was the envy of all the other candidates and something that's never been done before and they should pay him even more.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on August 27, 2024, 01:32:40 PM
Fans are the lifeblood of any football club. He fucked up on Day 1 with the vandalism of the Holte and ejection of season ticket holders from the Holte Suite.

On the non-playing side, the ONLY thing which has been positive is the Adidas deal, and I reckon even I could have brokered that deal! One of our owners is a member of their board, and any forward thinking sportswear manufacturer looking at Aston Villa's recent rise on the pitch would have seen us as a worthy punt.

NO fan should have been displaced from their seat to make a few more quid out of some tarquin twat.

Heck has got it all wrong. We should have taken the short term hit and pressed GO on the North Stand redevelopment, and accommodate corporate shite in there.

As for the shitstorm (literally!) from the weekend, I can guarantee that he won't mention it or have any statement with his name on it. You can tell chancers a mile off - You only ever see them when it's positive news (eg. Adidas).

We will be dealing with this fool's toxic legacy long after he is gone.

The toxicity that comes with beeing a £400m turnover business, will be balanced by being fucking brilliant on the pitch.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on August 27, 2024, 01:34:54 PM
Fans are the lifeblood of any football club. He fucked up on Day 1 with the vandalism of the Holte and ejection of season ticket holders from the Holte Suite.

On the non-playing side, the ONLY thing which has been positive is the Adidas deal, and I reckon even I could have brokered that deal! One of our owners is a member of their board, and any forward thinking sportswear manufacturer looking at Aston Villa's recent rise on the pitch would have seen us as a worthy punt.

NO fan should have been displaced from their seat to make a few more quid out of some tarquin twat.

Heck has got it all wrong. We should have taken the short term hit and pressed GO on the North Stand redevelopment, and accommodate corporate shite in there.

As for the shitstorm (literally!) from the weekend, I can guarantee that he won't mention it or have any statement with his name on it. You can tell chancers a mile off - You only ever see them when it's positive news (eg. Adidas).

We will be dealing with this fool's toxic legacy long after he is gone.

The toxicity that comes with beeing a £400m turnover business, will be balanced by being fucking brilliant on the pitch.
The toxicity is not a pre requisite of a £400 million revenue business.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on August 27, 2024, 01:36:05 PM
This “Not enough Stewards” excuse. It’s pathetic. Did a whole load of them decide not to turn up on the day? I doubt it very much. We’ve had capacity attendances all last season, we know exactly how many we need. Nothing has changed. Except it has. The organisation right from the top.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 27, 2024, 01:41:37 PM
to be a bigger dick than Tom Fox takes some doing
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on August 27, 2024, 01:42:48 PM
Fans are the lifeblood of any football club. He fucked up on Day 1 with the vandalism of the Holte and ejection of season ticket holders from the Holte Suite.

On the non-playing side, the ONLY thing which has been positive is the Adidas deal, and I reckon even I could have brokered that deal! One of our owners is a member of their board, and any forward thinking sportswear manufacturer looking at Aston Villa's recent rise on the pitch would have seen us as a worthy punt.

NO fan should have been displaced from their seat to make a few more quid out of some tarquin twat.

Heck has got it all wrong. We should have taken the short term hit and pressed GO on the North Stand redevelopment, and accommodate corporate shite in there.

As for the shitstorm (literally!) from the weekend, I can guarantee that he won't mention it or have any statement with his name on it. You can tell chancers a mile off - You only ever see them when it's positive news (eg. Adidas).

We will be dealing with this fool's toxic legacy long after he is gone.

The toxicity that comes with beeing a £400m turnover business, will be balanced by being fucking brilliant on the pitch.
The toxicity is not a pre requisite of a £400 million revenue business.

*looks at Man United, looks at Chelsea, looks at Spurs, looks Man City*.

Sure, sure, sure.

The weekend was incompetence more than toxicity. Very last minute for those that know...

Queues die down, if you can utilise a urinal with ease, if you can buy a refreshment of choice, then great, bare minimum has been achieved.

But the inevitable footsteps of our slow march to footballing dominace will be echoed by all the things nobody really likes. That's the price of elite football. Heck is a symptom, he's not the disease.

Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on August 27, 2024, 01:46:56 PM
If you hate what is happening to us commercially it’s not going to get better the more successful we get. I hope the club tries to balance some of it out. Fans don’t want a lot, and asking to get into the ground, a pisser that actually works, a beer poured in a reasonable time isn’t that big an ask. Get those basic things right is like just wanting a goalkeeper who is well positioned and can catch the ball. Everything else is slightly more palatable if the most mundane experiences are well delivered.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on August 27, 2024, 02:05:48 PM
We aren't stupid. We know we need to increase revenue. That has been the club's aim for years.

The problem is nobody understands why abandoning meaningful stadium redevelopment and for example bringing back the Lerner badge identity help with those?

As a football exec you should not burn through your goodwill with fans with such abandon. A day will come when you need the goodwill to be there and it won't be.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 27, 2024, 02:12:06 PM
Tickets in the middle of upper witton were £75 apparently . These are some seriously steep increases given we still haven't won anything ! Learn to walk before you can run Heck !
Title: Re: Chris Heck - President of Business Operations
Post by: nick harper on August 27, 2024, 02:20:10 PM
If you hate what is happening to us commercially it’s not going to get better the more successful we get. I hope the club tries to balance some of it out. Fans don’t want a lot, and asking to get into the ground, a pisser that actually works, a beer poured in a reasonable time isn’t that big an ask. Get those basic things right is like just wanting a goalkeeper who is well positioned and can catch the ball. Everything else is slightly more palatable if the most mundane experiences are well delivered.

The point is it becomes much more important to get basic decent facilities right when they’re asking £50 to £75 per ticket than it was when it was £25. There seems to be an underlying complacency and arrogance that because the team is on an upward trajectory, we’ll just continue to accept this shite.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on August 27, 2024, 02:21:51 PM
We cant even get the basics right , but is some of that just actual space for facilities and we are just ignoring it
Title: Re: Chris Heck - President of Business Operations
Post by: Clark W Griswold on August 27, 2024, 02:28:33 PM
From what i gather, the £950 ticket corporate 150 club wasn't very popular on Saturday, in fact i think it was shut and closed off !
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on August 27, 2024, 02:31:45 PM
Villans can't have been open either. I can see into those from my seat, and they're not anywhere near to being ready.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on August 27, 2024, 02:34:42 PM
We have to try and compete financially, I get that and I think commercially Heck has done ok.
I’m even prepared to understand that after some work inside the ground there maybe a hitch or 2.
What you can’t do is keep raising the prices and offer conditions that are no better or in Saturdays case, worse. For me, leaving supporters outside the ground with no communication and knowing they’d miss the kick off and more is the unforgivable bit. Could they have delayed the kick off? That shows a total disregard for loyal supporters and I just hope some of the blame isn’t put on us getting there too late.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on August 27, 2024, 02:36:51 PM
We aren't stupid. We know we need to increase revenue. That has been the club's aim for years.

The problem is nobody understands why abandoning meaningful stadium redevelopment and for example bringing back the Lerner badge identity help with those?

As a football exec you should not burn through your goodwill with fans with such abandon. A day will come when you need the goodwill to be there and it won't be.

I think its now time to focus on something else other than the North not being redeveloped.
Title: Re: Chris Heck - President of Business Operations
Post by: tony scott on August 27, 2024, 02:39:00 PM
Great name for a band Heck and the Cosmetics.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on August 27, 2024, 02:42:26 PM
We aren't stupid. We know we need to increase revenue. That has been the club's aim for years.

The problem is nobody understands why abandoning meaningful stadium redevelopment and for example bringing back the Lerner badge identity help with those?

As a football exec you should not burn through your goodwill with fans with such abandon. A day will come when you need the goodwill to be there and it won't be.

I think its now time to focus on something else other than the North not being redeveloped.

Yeah it's no biggie now is it. I don't tell other posters what they can and cannot raise.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on August 27, 2024, 02:42:53 PM
We aren't stupid. We know we need to increase revenue. That has been the club's aim for years.

The problem is nobody understands why abandoning meaningful stadium redevelopment and for example bringing back the Lerner badge identity help with those?

As a football exec you should not burn through your goodwill with fans with such abandon. A day will come when you need the goodwill to be there and it won't be.

I think its now time to focus on something else other than the North not being redeveloped.

Can't really see what other options there are other than hiking prices up even further if that is the case. 
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on August 27, 2024, 02:43:19 PM
We aren't stupid. We know we need to increase revenue. That has been the club's aim for years.

The problem is nobody understands why abandoning meaningful stadium redevelopment and for example bringing back the Lerner badge identity help with those?

As a football exec you should not burn through your goodwill with fans with such abandon. A day will come when you need the goodwill to be there and it won't be.
Everybody understands we need to increase revenue to compete in the top four.
Liverpool and Man Utd are football institutions, with huge global followings and have been for decades.
Tottenham and Arsenal are in one of the largest cities on the planet, with big new stadiums, where the corporate market is endless and folk throw money around like confetti.
Chelsea joined the club thanks to Abramovic and untraceable funds from Moscow.
Man City...same as Chelsea..insert the Middle East
This is the competition
We need to be a lot more ambitious than trying to flog cheap seats with free beer and hamburgers for ££..and then the day before the match having to put them back on sale as GA tickets because we can't sell them.
I applaud anyone at the club trying to increase revenue..but empty seats for Arsenal proves at the moment this is a mistake unfortunately
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on August 27, 2024, 02:45:50 PM
We aren't stupid. We know we need to increase revenue. That has been the club's aim for years.

The problem is nobody understands why abandoning meaningful stadium redevelopment and for example bringing back the Lerner badge identity help with those?

As a football exec you should not burn through your goodwill with fans with such abandon. A day will come when you need the goodwill to be there and it won't be.

I think its now time to focus on something else other than the North not being redeveloped.

Yeah it's no biggie now is it. I don't tell other posters what they can and cannot raise.

I'm not telling you what you can or cannot do, I'm telling you that you're boring the fucking life out of me by raising it in every other fucking post like some aping of Carthago delenda est. It's so dull that it's getting to the point where I'd like them to announce the demolition of all 3 other stands, but not the North.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 27, 2024, 02:50:18 PM
We aren't stupid. We know we need to increase revenue. That has been the club's aim for years.

The problem is nobody understands why abandoning meaningful stadium redevelopment and for example bringing back the Lerner badge identity help with those?

As a football exec you should not burn through your goodwill with fans with such abandon. A day will come when you need the goodwill to be there and it won't be.

I think its now time to focus on something else other than the North not being redeveloped.

Can't really see what other options there are other than hiking prices up even further if that is the case.
Getting better corporate sponsorships / partners is where the opportunity and focus should be . Not rinsing the loyal fanbase
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on August 27, 2024, 02:50:41 PM
The other options is what they have done.  They aren't interested in an extra 5k general admission seats, it was always about increasing the capacity of the corporate / GA+ offer.  Heck's judgment call was he could do this within the 42k seats we currently have.  Now they have done that he will see it is as there's even less reason for them to build a new stand. 

It's very short term thinking, but accommodating more everyday fans is absolutely their lowest priority.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on August 27, 2024, 02:54:20 PM
We have to try and compete financially, I get that and I think commercially Heck has done ok.
I’m even prepared to understand that after some work inside the ground there maybe a hitch or 2.
What you can’t do is keep raising the prices and offer conditions that are no better or in Saturdays case, worse. For me, leaving supporters outside the ground with no communication and knowing they’d miss the kick off and more is the unforgivable bit. Could they have delayed the kick off? That shows a total disregard for loyal supporters and I just hope some of the blame isn’t put on us getting there too late.

Kick off was never being delayed for that…Sky have an international audience in the Far East and USA to satisfy….delaying because the plebs can’t get through the gate was not an option.  We were having similar conversations in the queue and trying to get it across to some who were sure we’d be delayed half hour or so. 

Was the same about 5.25 when I was near the front of the queue on Witton Lane telling people around me to brace themselves if the walk on music suddenly fires up as it could trigger a surge from behind with people pushing to get in to not miss the start.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on August 27, 2024, 02:54:33 PM
I think he's missed a trick there. By knocking down the North and having a restricted capacity for two years he could REALLY have squeezed the prices until the pips squeak.
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on August 27, 2024, 02:56:05 PM
Out of interest anybody know what the official attendance was on Saturday? It seems that the figure hasn't been published anywhere.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on August 27, 2024, 02:57:52 PM
The other options is what they have done.  They aren't interested in an extra 5k general admission seats, it was always about increasing the capacity of the corporate / GA+ offer.  Heck's judgment call was he could do this within the 42k seats we currently have.  Now they have done that he will see it is as there's even less reason for them to build a new stand. 

It's very short term thinking, but accommodating more everyday fans is absolutely their lowest priority.
Unfortunately as it stands we are not selling these. 24hrs before every home game they put a large number back on sale. A2 is a classic example. And as mentioned in previous posts some of the expensive hospitality isn't going well. How long we persevere with it will be interesting.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on August 27, 2024, 02:58:02 PM
Out of interest anybody know what the official attendance was on Saturday? It seems that the figure hasn't been published anywhere.

Do we have the choice of the attendance at kick off or the attendance when they managed to get all the fans in?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 27, 2024, 02:58:36 PM
Out of interest anybody know what the official attendance was on Saturday? It seems that the figure hasn't been published anywhere.
ahh this old chestnut again
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on August 27, 2024, 03:00:41 PM
We have to try and compete financially, I get that and I think commercially Heck has done ok.
I’m even prepared to understand that after some work inside the ground there maybe a hitch or 2.
What you can’t do is keep raising the prices and offer conditions that are no better or in Saturdays case, worse. For me, leaving supporters outside the ground with no communication and knowing they’d miss the kick off and more is the unforgivable bit. Could they have delayed the kick off? That shows a total disregard for loyal supporters and I just hope some of the blame isn’t put on us getting there too late.

Kick off was never being delayed for that…Sky have an international audience in the Far East and USA to satisfy….delaying because the plebs can’t get through the gate was not an option.  We were having similar conversations in the queue and trying to get it across to some who were sure we’d be delayed half hour or so. 

Was the same about 5.25 when I was near the front of the queue on Witton Lane telling people around me to brace themselves if the walk on music suddenly fires up as it could trigger a surge from behind with people pushing to get in to not miss the start.

I did mention in the queue that I didn’t think they would. It’s been done before because of issues at turnstiles, I think it was at a Crystal Palace TV game last season so 15 minutes wouldn’t have been an issue. I just feel we don’t really count anymore and it could’ve gone very wrong outside so there was a potential safety issue.
I’ll await an apology from the club and move on but Heck is walking on very thin ice with the fanbase.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on August 27, 2024, 03:26:13 PM
I have to say after experiencing the food during the lower grounds for the west ham game it has made  me think twice of payjng that for TV or LG as was going to try it this season.

The food was really bad. Grated cheese for a cheese burger and no onions ? Come on.the chips were burnt too. Honestly i am not hard to please but id give the food 2/10. If you are going to charge such high prices at least make sure the foods good.

Im pretty sure alot of others will be reluctant to pay those prices with the crappy food on offer
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on August 27, 2024, 03:28:50 PM
I don't think I've ever had onions on a cheeseburger!
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on August 27, 2024, 03:32:37 PM
Tickets in the middle of upper witton were £75 apparently . These are some seriously steep increases given we still haven't won anything ! Learn to walk before you can run Heck !

Imagine how much they would have been if the seats actually existed!
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on August 27, 2024, 03:33:59 PM
Tickets in the middle of upper witton were £75 apparently . These are some seriously steep increases given we still haven't won anything ! Learn to walk before you can run Heck !

Imagine how much they would have been if the seats actually existed!

Some people just want the moon on a stick :-)
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on August 27, 2024, 03:38:22 PM
I don't think I've ever had onions on a cheeseburger!

Also I am intrigued by the cheese comment - surely he prefers real cheese to a dairylea triangle?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 27, 2024, 03:44:18 PM
I have to say after experiencing the food during the lower grounds for the west ham game it has made  me think twice of payjng that for TV or LG as was going to try it this season.

The food was really bad. Grated cheese for a cheese burger and no onions ? Come on.the chips were burnt too. Honestly i am not hard to please but id give the food 2/10. If you are going to charge such high prices at least make sure the foods good.

Im pretty sure alot of others will be reluctant to pay those prices with the crappy food on offer
Grated ? I thought it was full flowing liquid cheese in these establishments
Title: Re: Chris Heck - President of Business Operations
Post by: simboy on August 27, 2024, 03:58:55 PM
It will be interesting to see what the extra match day revenue was last year - I think the last figure declared was a £2.7 million increase over the course of a season [22 -v - 23], from £16.1 mill [2021/22] to £18.8 mill [2022/23] a 2.7% growth. So a 20 game season [lost to Stevenage in the cup]. that's about £135k increase on average per game or £3.38 per fan per game if 40,000 attend.

2024 will show a larger increase principally because the season tickets will have gone up.

I'm afraid I don't really buy into the, "we have to pay more to get better players/achieve more" argument. It's the lowest revenue stream with the increase in sponsorship excepting player loans.

The reality is fans are a bit of a burden to football clubs ... unless of course they get relegated and all of a sudden our money is key to survival.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on August 27, 2024, 04:00:16 PM
I think he's missed a trick there. By knocking down the North and having a restricted capacity for two years he could REALLY have squeezed the prices until the pips squeak.

I think he missed part of his O Level Marketing class where they discussed both acquisition and retention strategies. I can only guess he left half way though as he appears to know nothing about retention. I also imagine he wasn't paying full attention when the Pareto Principle (80/20 rule) was being discussed. He's gone full on focusing on the 20% of customers he hopes to bring him 80% of revenue but nowhere in the Pareto Principle does it say you tell the remaining 80% of customers to fuck off.

I do wonder how many existing customers he'll lose before the North Stand is redeveloped? My guess is he doesn't give a shit. In his eyes, unlike ours as fans, Aston Villa has no unique selling point, it could be any other club with his one size fits all strategy of solely focusing on the numbers.

Whether we have the space, I don't know but I've always thought we could retain and grow our 'traditional' support whilst developing and expanding our corporate offer in a 60k stadium. The way Heck is going and despite the brilliant work from Unai, we'd probably struggle to fill it.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on August 27, 2024, 04:06:14 PM
So here was my experience which seems to run contrary to many on here but obvious reasons.

Went on my own and got to the ground about 4.50 - there were bucketloads of people queuing to get into North Stand - more than I ever recall 30mins before kick off.

Queues for Trinity were pretty long - didn't see horror shows at Witton Lane or Holte.

Was going to check new mural but decided it against it as too  many folk coming down and road partially blocked with big vehicles. Saw that famous Arsenal YTuber who was having selfies with some Villa fans. Good natured.

Went back got a beer from fan zone when I found it (my bas) which was very thinly populated by this time.

5.20. Tiny queue to get into the ground Trinity quick wee - no issues and lots of paper towels.

Could see many seats not yet populated directly opposite in Witton and North Stand. IIRC it didn't kick off until about 5.35.

HT - managed to get a beer very quickly but only Carlsberg available. Lots serving in mid part.

Sounds like I got lucky for £78
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on August 27, 2024, 04:13:43 PM
So here was my experience which seems to run contrary to many on here but obvious reasons.

Went on my own and got to the ground about 4.50 - there were bucketloads of people queuing to get into North Stand - more than I ever recall 30mins before kick off.

Queues for Trinity were pretty long - didn't see horror shows at Witton Lane or Holte.

Was going to check new mural but decided it against it as too  many folk coming down and road partially blocked with big vehicles. Saw that famous Arsenal YTuber who was having selfies with some Villa fans. Good natured.

Went back got a beer from fan zone when I found it (my bas) which was very thinly populated by this time.

5.20. Tiny queue to get into the ground Trinity quick wee - no issues and lots of paper towels.

Could see many seats not yet populated directly opposite in Witton and North Stand. IIRC it didn't kick off until about 5.35.

HT - managed to get a beer very quickly but only Carlsberg available. Lots serving in mid part.

Sounds like I got lucky for £78

Did you go to the same game Rob? :-) please tell me the one you were at we won :-)

Joking aside it’s good that you got lucky
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on August 27, 2024, 04:16:03 PM
Oooh a club statement.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on August 27, 2024, 04:18:24 PM
Tickets in the middle of upper witton were £75 apparently . These are some seriously steep increases given we still haven't won anything ! Learn to walk before you can run Heck !

Imagine how much they would have been if the seats actually existed!

Some people just want the moon on a stick :-)

Oh, I see. So you want an actual seat to sit on? As well as a season ticket? I'll tell you what you want, sonny, you want the moon on a stick.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on August 27, 2024, 04:23:00 PM
Tickets in the middle of upper witton were £75 apparently . These are some seriously steep increases given we still haven't won anything ! Learn to walk before you can run Heck !

Imagine how much they would have been if the seats actually existed!

Some people just want the moon on a stick :-)

Oh, I see. So you want an actual seat to sit on? As well as a season ticket? I'll tell you what you want, sonny, you want the moon on a stick.

The non existent seats was the most mad thing about Saturday…incompetence of the highest order. 
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on August 27, 2024, 04:24:40 PM
Just received an answer to my complaint-email regarding the toilets (overcrowded and pissful). Here it is below:

Many thanks for your email which we have logged as complaint reference 24 jul-sep 281.
We offer our apologies that you have had cause to complain after the match on Saturday.  We will be compiling a review of all the feedback received, and we will look to respond to your complaint accordingly, but it may not be feasible for us to reply on an individual basis to all.
Our priority will be to ensure we have a full understanding of the issues surrounding our first fixture so we can look to correct them ahead of Everton and beyond.

Thank you for your continued support, understanding and patience.

Best wishes 

Lee

Lee Preece
Supporter Liaison Manager

Telephone: 0121 327 2299
Mobile: 07974 454513
Email: lee.preece@avfc.co.uk
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on August 27, 2024, 04:29:40 PM
I reckon they can build new bogs by Everton.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on August 27, 2024, 04:35:18 PM
I reckon they can build new bogs by Everton.
The Chinese have just built a 10 km canal in Cambodia, taking just 17 days to complete the project. You'd think they could stick in a few hundred yards of fresh urinal and some plumbing down the Villa. Tsk!
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on August 27, 2024, 04:36:34 PM
It would be cheap labour as well.
Title: Re: Chris Heck - President of Business Operations
Post by: itbrvilla on August 27, 2024, 04:38:09 PM
I reckon they can build new bogs by Everton.
They'll be too far away.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on August 27, 2024, 04:44:37 PM
I reckon they can build new bogs by Everton.
They'll be too far away.

Would smarten up Goodison though, and we would hardly make more mess aiming vaguely in the direction of the Mersey from the Holte.
Title: Re: Chris Heck - President of Business Operations
Post by: spangley1812 on August 27, 2024, 04:52:59 PM
Received email from AVFC @ 15:50hrs ..their response:

Aston Villa   
CAZOO           

Aston Villa Football Club are aware of the issues faced by supporters during Saturday’s opening home game of the season against Arsenal.

The club have spent the last 48 hours investigating these issues and will spend the coming weeks ensuring they do not impact fans’ matchday experience in the future.

Regarding the difficulties with access to the stadium, we will be working on solutions to ensure each and every fan is able to use our updated ticketing technology efficiently upon arrival to Villa Park.

We have made it a top priority to resolve the problems involving public toilets and queuing within concourses.

The club will be communicating directly with fans once changes are made and processes are improved.

You have received this email as Aston Villa vs Arsenal ticket purchaser.
© Copyright Aston Villa Football Club Ltd. All rights reserved.
This email was sent by: Aston Villa Football Club, Villa Park, Birmingham, B6 6HE.
Please consider the environment before printing this e-mail.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on August 27, 2024, 05:08:41 PM
CAZOO?
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on August 27, 2024, 05:25:39 PM
I don't think I've ever had onions on a cheeseburger!

You dont know what your missing !!
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 27, 2024, 05:30:36 PM
CAZOO?
bless you.
Title: Re: Chris Heck - President of Business Operations
Post by: frank black on August 27, 2024, 05:38:00 PM
CAZOO?

No you can’t
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on August 27, 2024, 06:40:05 PM
Hope Lee Preece had a great holiday and is back, fresh to face the challenges ahead!
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 27, 2024, 07:21:09 PM
Hope Lee Preece had a great holiday and is back, fresh to face the challenges ahead!
He is and has already been emailing
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on August 27, 2024, 08:48:17 PM
His ultimate Desert Island disc?

Edith Piaf

Non, je ne regrette rien
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on August 27, 2024, 08:50:49 PM
His ultimate Desert Island disc?

Edith Piaf

Non, je ne regrette rien


Followed by Money, Money, Money
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on August 27, 2024, 09:41:46 PM
His ultimate Desert Island disc?

Edith Piaf

Non, je ne regrette rien


Followed by Money, Money, Money
And then that 70s classic by Christie..'Yellow River'
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 28, 2024, 09:30:30 AM
His ultimate Desert Island disc?

Edith Piaf

Non, je ne regrette rien
Then the Pet Shop Boys classic

I've got the Prawns
You block the bogs
Let make lots of money

Followed by Money, Money, Money
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on August 28, 2024, 10:05:34 AM
The changes he made to the tunnel intrigued me so I did some digging into his former jobs. He went so far as to change the uniform of the 76ers! I'm glad there are rules against that sort of thing in football

Sources: https://www.crossingbroad.com/2020/11/people-do-not-appear-to-be-happy-with-chris-hecks-new-philadelphia-and-blue-collar-comments.html  (https://www.crossingbroad.com/2020/11/people-do-not-appear-to-be-happy-with-chris-hecks-new-philadelphia-and-blue-collar-comments.html)

https://dknetwork.draftkings.com/2024/07/08/will-the-76ers-be-back-in-black-with-iverson-era-uniforms/ (https://dknetwork.draftkings.com/2024/07/08/will-the-76ers-be-back-in-black-with-iverson-era-uniforms/)


Quote
Basketball fans have been clamoring for the return of these uniforms for over a decade. This design is arguably seen as the most iconic of the early 2000s. Now is the right time for this move for many logical reasons.

Longtime 76ers President Chris Heck was the man who had the final say on the franchise’s uniforms when he was in charge. And Heck was extremely vocal about his disdain for these black uniforms.

Quote
More from Heck:

“they wanted the Iverson throwback and I said, “No, we’re not doing it. I think they sold out with that uniform, I think they were wrong to the brand, and come hell or high water, we’re not going back to that uniform.”
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on August 28, 2024, 11:39:52 AM
If he does not show out in the next couple of days can this thread be renamed “Where’s Wally”
Title: Re: Chris Heck - President of Business Operations
Post by: Yeltzer on August 28, 2024, 08:21:19 PM
Heck’s been giving the Ambassador of Uzbekistan 🇺🇿 a tour of VP according to a LinkedIn post the Heck liked

“Visit to Aston Villa Football Club and meeting with its President for Business Operations Mr. Christopher Heck to discuss potential areas for cooperation”

Maybe they were quoting to fix the bogs
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on August 28, 2024, 08:29:50 PM
Nice.

“Human rights in Uzbekistan have been described as ‘abysmal’”

Title: Re: Chris Heck - President of Business Operations
Post by: Yeltzer on August 28, 2024, 08:36:37 PM
New sleeve sponsor incoming… Visit Uzbekistan
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on August 28, 2024, 08:37:03 PM
Nice, the Uzbek Ambassador graduated from the University of Birmingham so probably became a Villa fan when he was in Brum.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on August 28, 2024, 08:48:47 PM
Nice.

“Human rights in Uzbekistan have been described as ‘abysmal’”
Maybe the heard about "the cells" and thought this was a football club they could get behind.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on August 28, 2024, 08:54:04 PM
...hmm
Just reading about his time with MLS RED BULLS...

'..Managed to alienate many of the clubs most ardent fans by raising season ticket prices'....
...amongst other cock ups by the look of it..

The door hit him on the arse on the way out after only 12 months.....
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 28, 2024, 09:07:17 PM
Be amazed if he lasts the season
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on August 28, 2024, 09:10:41 PM
Be amazed if he lasts the season

Prepare to be amazed.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on August 28, 2024, 09:24:17 PM
If he delivers the revenue targets he’ll more than survive…our opinion is very very much at the bottom of the food chain whilst there are others to replace.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on August 28, 2024, 09:47:02 PM
"...make money not friends..."
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on August 28, 2024, 10:27:09 PM
Nice.

“Human rights in Uzbekistan have been described as ‘abysmal’”

So has most of what happened on Saturday; so this is a good brand partnership .  #onBrand
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 28, 2024, 10:30:22 PM
We need Geldof & Bono to crusade against the Witton upper concourse. A Relief concert for us all affected
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on August 28, 2024, 11:13:35 PM
We need Geldof & Bono to crusade against the Witton upper concourse. A Relief concert for us all affected

That shit concourse is all that stands between you and me being booted out of our good seats to make way for more of Heck's restaurants.  Every morning, I get up and thank Doug for building it on the cheap and hope it remains a health and safety hazard forever.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on August 28, 2024, 11:15:37 PM
We need Geldof & Bono to crusade against the Witton upper concourse. A Relief concert for us all affected

That shit concourse is all that stands between you and me being booted out of our good seats to make way for more of Heck's restaurants.  Every morning, I get up and thank Doug for building it on the cheap and hope it remains a health and safety hazard forever.
True . Though we might piss ourselves or worse .
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on August 28, 2024, 11:17:02 PM
i wonder if heck has even been up there ? !
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on August 28, 2024, 11:17:57 PM
i wonder if heck has even been up there ? !

Yes, he needed to know what rows he could pretend to sell that didn't exist.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on August 28, 2024, 11:20:49 PM
We need Geldof & Bono to crusade against the Witton upper concourse. A Relief concert for us all affected

That shit concourse is all that stands between you and me being booted out of our good seats to make way for more of Heck's restaurants.  Every morning, I get up and thank Doug for building it on the cheap and hope it remains a health and safety hazard forever.
True . Though we might piss ourselves or worse .

A price I'm willing to pay.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on August 28, 2024, 11:21:32 PM
i wonder if heck has even been up there ? !

Yes, he needed to know what rows he could pretend to sell that didn't exist.

Brilliant. This is why this forum needs a reaction button.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on August 28, 2024, 11:37:21 PM
Be amazed if he lasts the season

Prepare to be amazed.

Are you going to show him how to create fire?
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on August 29, 2024, 03:58:34 AM
"...make money not friends..."

Says the man who has managed to make both 😉
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 02, 2024, 09:28:59 PM
Heck met some peoplw from Uzbekistan embassy to discuss 'Areas of corporation'

Seen a photo on social media. Wonder what thats about?
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 02, 2024, 09:37:29 PM
Discussing ways for them to become the number one potassium producer in the region.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on September 02, 2024, 09:40:06 PM
Areas for the new ground in Uzbekistan?
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 02, 2024, 09:44:05 PM
Heck met some peoplw from Uzbekistan embassy to discuss 'Areas of corporation'

Seen a photo on social media. Wonder what thats about?
Come on, he's trying to flog him all the leftover GA+ seats on the quiet..
Title: Re: Chris Heck - President of Business Operations
Post by: dcdavecollett on September 03, 2024, 01:54:20 AM
Was there any food on..?
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on September 03, 2024, 01:59:51 AM
Discussing ways for them to become the number one potassium producer in the region.

We all know Kazakhstan has superior potassium.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on September 03, 2024, 09:13:29 AM
Heck met some peoplw from Uzbekistan embassy to discuss 'Areas of corporation'
Imagine the arm-message for "Visit Uzbekistan" - ref Arsenal (Visit Ruanda) for similar scheme.

Perhaps we're pre-empting the government's new approach to lowering the number of migrants ...
Title: Re: Chris Heck - President of Business Operations
Post by: Smithy on September 03, 2024, 09:33:33 AM
Heck met some peoplw from Uzbekistan embassy to discuss 'Areas of corporation'
Imagine the arm-message for "Visit Uzbekistan" - ref Arsenal (Visit Ruanda) for similar scheme.

Perhaps we're pre-empting the government's new approach to lowering the number of migrants ...

Arsenal get £10m a year from that "Visit Rwanda" sleeve sponsorship.  To put that into context, that's two first-team players on £100k a week, paid for by that sponsor alone.

For £10m a year, I'd happily have "Visit Bognor" on the sleeve.
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on September 03, 2024, 09:36:56 AM
Is Uzbekistan the one that has Samarkand? Always thought that would be good to visit. Imagine it's some sort of Putin-loving human rights hating type place though, like Clacton.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 03, 2024, 09:42:01 AM
Is Uzbekistan the one that has Samarkand? Always thought that would be good to visit. Imagine it's some sort of Putin-loving human rights hating type place though, like Clacton.

Lots of human rights issues, including the forced sterilisation of women and boiling prisoners to death.

https://en.wikipedia.org/wiki/Human_rights_in_Uzbekistan (https://en.wikipedia.org/wiki/Human_rights_in_Uzbekistan)
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on September 03, 2024, 09:42:42 AM
Oh, is that all? Boys will be boys.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on September 03, 2024, 10:02:02 AM
They'd still pass all the 'fit and proper' tests.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 03, 2024, 10:05:24 AM
Is the Uzbek transfer window still open? Perhaps Heck was in ‘advanced talks’ over a transfer to FC Violaters
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 03, 2024, 10:07:27 AM
Is the Uzbek transfer window still open? Perhaps Heck was in ‘advanced talks’ over a transfer to FC Violaters

The worst club in the world in my eyes.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 03, 2024, 10:07:41 AM
Oh, is that all? Boys will be boys.
Absolutely.  If it means we can cover half of Dendonkers wages for the next two seasons, then boil away.  Maybe we can sell the resulting glue in the club shop?  Uzbeki-glue in the Cubs membership packs?  Just a thought...
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 03, 2024, 10:08:32 AM
Oh, is that all? Boys will be boys.
Absolutely.  If it means we can cover half of Dendonkers wages for the next two seasons, then boil away.  Maybe we can sell the resulting glue in the club shop?  Uzbeki-glue in the Cubs membership packs?  Just a thought...

...has anyone seen Kortney?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 03, 2024, 10:38:17 AM
Is the Uzbek transfer window still open? Perhaps Heck was in ‘advanced talks’ over a transfer to FC Violaters

The worst club in the world in my eyes.

Uefa say they're clean.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 03, 2024, 11:27:02 AM
Discussing ways for them to become the number one potassium producer in the region.


We should be honoured to partner with Madrigal and Mesa Verde.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 03, 2024, 11:44:33 AM
Lots of human rights issues, including the forced sterilisation of women and boiling prisoners to death.

Did they use 'Green' energy?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 03, 2024, 11:47:43 AM
Is the Uzbek transfer window still open? Perhaps Heck was in ‘advanced talks’ over a transfer to FC Violaters

The worst club in the world in my eyes.

Uefa say they're clean.

Can just see them polishing their halo.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on September 03, 2024, 12:06:29 PM
Discussing ways for them to become the number one potassium producer in the region.


We should be honoured to partner with Madrigal and Mesa Verde.
Catering by Los Pollos Hermanos.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 03, 2024, 12:19:20 PM
I had never seen a poultry proprietor with such poise as the dearly-missed G.Fring
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on September 03, 2024, 12:43:13 PM
Lots of human rights issues, including the forced sterilisation of women and boiling prisoners to death.

Did they use 'Green' energy?

Yes, Soylent Green.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 04, 2024, 10:45:50 AM
Reading the Monchi piece about PSR/FFP and how transparent Villa are being on this issue, and thinking of how the sale of Grealish was communicated to us or the original plan for VP was also out in the open, you can't help but feel Chris Heck would have had a much less bumpy time of it if he had been more transparent about the things under his remit.

We know we aren't getting the full picture with him and we know, for example, that marketing interview he did in May was about 25% accurate and 75% nonsense. He could win us over he was more straightforward about decisions he has made and what the alternative is.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 04, 2024, 10:52:44 AM
The fans would be much more understanding too.

The message should have been "to avoid PSR/FFP etc we need to generate as much revenue as possible -your support at whatever level helps us beat the system that is stacked against us. Buy the shirts, book hospitality etc everything you do helps us reach our goals and keep our best players."
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 04, 2024, 03:17:53 PM
The fans would be much more understanding too.

The message should have been "to avoid PSR/FFP etc we need to generate as much revenue as possible -your support at whatever level helps us beat the system that is stacked against us. Buy the shirts, book hospitality etc everything you do helps us reach our goals and keep our best players."

I think you’re right. An us against them statement would’ve gone down a lot better.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 04, 2024, 03:19:55 PM
The fans would be much more understanding too.

The message should have been "to avoid PSR/FFP etc we need to generate as much revenue as possible -your support at whatever level helps us beat the system that is stacked against us. Buy the shirts, book hospitality etc everything you do helps us reach our goals and keep our best players."

That sounds like the kind of thing Small Heath come out with.
Title: Re: Chris Heck - President of Business Operations
Post by: jwarry on September 04, 2024, 04:30:57 PM
The fans would be much more understanding too.

The message should have been "to avoid PSR/FFP etc we need to generate as much revenue as possible -your support at whatever level helps us beat the system that is stacked against us. Buy the shirts, book hospitality etc everything you do helps us reach our goals and keep our best players."

I think you should be our commercial director
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 04, 2024, 04:33:55 PM
Ha! but it would have gone down better than the massive "fcuk yous" they have delivered to the fans over the last few months.

Title: Re: Chris Heck - President of Business Operations
Post by: FatSam on September 04, 2024, 04:41:08 PM
I met a guy who had designed a couple of properties for the daughter of the Uzbek president. He had some interesting stories to tell.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on September 04, 2024, 04:44:38 PM
I wonder what the owners are thinking about this? Are they just happy with the impact Heck is having on the bottom line or a bit worried about the unrest and negative pr it’s creating?
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 04, 2024, 04:56:05 PM
I wonder what the owners are thinking about this? Are they just happy with the impact Heck is having on the bottom line or a bit worried about the unrest and negative pr it’s creating?

They’ve been fantastic for us so far so I’d like to think they’ll be concerned at this negativity.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 04, 2024, 04:56:23 PM
His brief is to increase revenue - seemingly at all costs and damn the immediate consequences. He's delivering, but I can see this boiling over into the stands.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 04, 2024, 05:42:54 PM
His brief is to increase revenue - seemingly at all costs and damn the immediate consequences. He's delivering, but I can see this boiling over into the stands.

That is clearly how he has interpreted his role, and I am sure his contract is packed with bumper incentives if he hits certain targets. His employers may have a slightly different take on how he achieves it, however, and what he breaks on his way to achieving it.
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on September 04, 2024, 05:48:25 PM
Those scarf sellers are ordering in extra stock as we speak. The stands are going to be littered with half n half scarf toting day trippers, all with shocked looks on their faces as the few real football fans left in Villa Park start clapping and singing.

Villa Park COULD have been a fortress for these games, with an atmosphere to rival (*or even better) the Atletico game..... That Villa team will now have to do it with 11 men rather than 12. It's such a shitshow.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 04, 2024, 05:49:40 PM
I think we all deep down understand the reasons behind it but £97 for a non season ticket holder (my brother and nephew for example) is just insane. I cant get head round that at all.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 04, 2024, 06:13:28 PM
I think we all deep down understand the reasons behind it but £97 for a non season ticket holder (my brother and nephew for example) is just insane. I cant get head round that at all.

Yes, it's never difficult to understand the motives behind price gouging.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 04, 2024, 06:17:41 PM
Those scarf sellers are ordering in extra stock as we speak. The stands are going to be littered with half n half scarf toting day trippers, all with shocked looks on their faces as the few real football fans left in Villa Park start clapping and singing.

Villa Park COULD have been a fortress for these games, with an atmosphere to rival (*or even better) the Atletico game..... That Villa team will now have to do it with 11 men rather than 12. It's such a shitshow.

Yep I meant to add that to a comment on the anniversary of the Everton Cup game a year ago. I think there was consensus the poor crowd and atmosphere as a result likely
Backfired on the team :/
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 04, 2024, 06:40:40 PM
As season ticket holder for many years, I’m so glad I didn’t go in for the cup scheme. Like a lot of others, I simply cannot afford those prices. TV it will have to be!!
Title: Re: Chris Heck - President of Business Operations
Post by: Olof's Beard on September 04, 2024, 06:42:23 PM
If the owners were allowed to invest their own cash properly, I'm certain they'd keep prices down. As it is, we have to increase revenue to play by the rules so here we go, over £90 a ticket.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 04, 2024, 06:45:38 PM
If you can’t afford it, simply don’t go. At some stage, the club need to know there are limits to fans financially
Title: Re: Chris Heck - President of Business Operations
Post by: sirlordbaltimore on September 04, 2024, 06:59:36 PM
I think we all deep down understand the reasons behind it but £97 for a non season ticket holder (my brother and nephew for example) is just insane. I cant get head round that at all.

Nope. I can't understand the reasoning at all. It's an utter disgrace and there is no justifying it IMHO
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 04, 2024, 06:59:41 PM
If you can’t afford it, simply don’t go. At some stage, the club need to know there are limits to fans financially

Yep thats how i see it. Everyones gonna pay it - we know they will so it wont stop them
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 04, 2024, 07:01:03 PM
The ticket prices are … wow. I’d been getting excited about going to all 4, but I just can’t see that happening at those prices, in the run up to Christmas. Even on the cheapest tickets I’ll be looking at £200 a game - ticket + train fare + a night in the Premier Inn. That’s before I’ve fed myself and had a couple of pints with my dad after the game.

God only knows how they can justify the increase from the Conference League games, which were fine in my book, to … that.

Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 04, 2024, 07:04:32 PM
God only knows how they can justify the increase from the Conference League games, which were fine in my book, to … that.

They'll have Katherine Jenkins singing the CL anthem before each game.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 04, 2024, 07:12:04 PM
The next meeting with the fans will be interesting. Bet heck wont ahve the courage to attend..
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 04, 2024, 07:24:43 PM
I think we all deep down understand the reasons behind it but £97 for a non season ticket holder (my brother and nephew for example) is just insane. I cant get head round that at all.

Nope. I can't understand the reasoning at all. It's an utter disgrace and there is no justifying it IMHO

I get
I think we all deep down understand the reasons behind it but £97 for a non season ticket holder (my brother and nephew for example) is just insane. I cant get head round that at all.

Nope. I can't understand the reasoning at all. It's an utter disgrace and there is no justifying it IMHO

I meant the reasons behind an increase.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 04, 2024, 07:31:21 PM
This half wit will rip the soul out of the club in no time with his upselling and overpricing nonsense.
If people weren't aware before they sure are now.
The best time in a generation to be a Villa fan then this numpty rocks up.
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on September 04, 2024, 07:32:39 PM
The next meeting with the fans will be interesting. Bet heck wont ahve the courage to attend..

A stand needs to be made, think it's time non of the fan representatives attend these meetings
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 04, 2024, 07:34:41 PM
The next meeting with the fans will be interesting. Bet heck wont ahve the courage to attend..

A stand needs to be made, think it's time non of the Dan representatives attend these meetings

Yes this is the perfect platform to raise pur displeasure at this farce
Title: Re: Chris Heck - President of Business Operations
Post by: frank black on September 04, 2024, 07:35:41 PM
If you can’t afford it, simply don’t go. At some stage, the club need to know there are limits to fans financially

Agreed but tourists will buy em for sure. Bologna attendance may well suffer
Title: Re: Chris Heck - President of Business Operations
Post by: danno on September 04, 2024, 07:37:05 PM
The next meeting with the fans will be interesting. Bet heck wont ahve the courage to attend..

A stand needs to be made, think it's time non of the Dan representatives attend these meetings

Leave me out of this!
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 04, 2024, 07:49:07 PM
Time to boycott
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 04, 2024, 07:50:43 PM
Time to boycott

Leave Mayo out of this!
Title: Re: Chris Heck - President of Business Operations
Post by: Goldenballs on September 04, 2024, 07:51:00 PM
Get a load of 'Chris Heck, what a wanker' chants on the go.
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on September 04, 2024, 07:52:15 PM
Time to boycott

Yeah it's definitely time to boycott the Advisory Board.

Protests are needed now though like when Doug was in charge. It also needs to happen in the next game whilst things are fresh in the news, The Everton game is live on Sky maybe if we all turn our backs to the pitch it might get attention?
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 04, 2024, 08:13:54 PM
Could we crowdfund a ‘Get the Heck out of our club’ banner?
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 04, 2024, 08:16:36 PM
Get a load of 'Chris Heck, what a wanker' chants on the go.

Can’t let Sawiris and Edens get away with it. They’re fully behind this too.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 04, 2024, 08:23:04 PM
Could we crowdfund a ‘Get the Heck out of our club’ banner?

You can have my bank details
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 04, 2024, 08:31:28 PM
Get a load of 'Chris Heck, what a wanker' chants on the go.

Can’t let Sawiris and Edens get away with it. They’re fully behind this too.

Thats a ridiculous idea sorry but after everything these owners have done? Im not supporting that.

They saved our club from going bankrupt
Title: Re: Chris Heck - President of Business Operations
Post by: j66acd on September 04, 2024, 08:37:08 PM
82nd minute walkout at the Everton game. Ties into the highest price for a season ticket holder for a CH game and the year we won it and hopefully we will have the game won by then.

Something definitely needs to happen and soon, this will be live on TV and the club won’t want their imagine being tarnished for millions to see and it’s already took a bashing today.
Title: Re: Chris Heck - President of Business Operations
Post by: dorsetvillian on September 04, 2024, 08:38:43 PM
These home CL games felt like a justification and reward for following Villa home and away through all those shit seasons. I was in Rotterdam on 82 and genuinely never thought I would see Villa in the Champions League in my life time. The ticket pricing is shameful and  feel sickened by how the club have just stuck up two fingers to every loyal Villa fan.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on September 04, 2024, 08:42:13 PM
The club are rightly getting slaughtered for this. I get that our ground only holds 41k and a portion of that will be capped for away fans. But these prices are outrageous. It’s one thing setting a premium. But not to this extent.
Title: Re: Chris Heck - President of Business Operations
Post by: Aldridge Villa on September 04, 2024, 08:43:27 PM
These home CL games felt like a justification and reward for following Villa home and away through all those shit seasons. I was in Rotterdam on 82 and genuinely never thought I would see Villa in the Champions League in my life time. The ticket pricing is shameful and  feel sickened by how the club have just stuck up two fingers to every loyal Villa fan.
Can’t really argue with that.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 04, 2024, 08:44:00 PM
I can afford it, but I’m not going on principle. This makes the club appear morally bankrupt, and it’s not a good look.
Title: Re: Chris Heck - President of Business Operations
Post by: dorsetvillian on September 04, 2024, 08:50:06 PM
Agree Des
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 04, 2024, 08:51:04 PM
Get a load of 'Chris Heck, what a wanker' chants on the go.

Can’t let Sawiris and Edens get away with it. They’re fully behind this too.

Thats a ridiculous idea sorry but after everything these owners have done? Im not supporting that.

They saved our club from going bankrupt

What would be ridiculous is allowing them to do whatever they like to us. Saving the club doesn’t give them carte blanche to do the fans off.

If you’re unhappy with Heck, you have to be unhappy with them on this too.

I’m really grateful to them, but they are taking the piss out of every one of us.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 04, 2024, 08:51:43 PM
Get a load of 'Chris Heck, what a wanker' chants on the go.

Can’t let Sawiris and Edens get away with it. They’re fully behind this too.

Running multi million/billion businesses across the globe I would be surprised if the owners keep a close watch on ticket prices for a small part of their empires.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 04, 2024, 08:54:08 PM
Time to boycott

Yeah it's definitely time to boycott the Advisory Board.

Protests are needed now though like when Doug was in charge. It also needs to happen in the next game whilst things are fresh in the news, The Everton game is live on Sky maybe if we all turn our backs to the pitch it might get attention?
Better still nobody go. Leave the stadium empty
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 04, 2024, 08:54:12 PM
I always thought other clubs (mainly London) pull this kind of stunt on their fans. Not Aston Villa. Yet here we are.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 04, 2024, 08:54:16 PM
Get a load of 'Chris Heck, what a wanker' chants on the go.

Can’t let Sawiris and Edens get away with it. They’re fully behind this too.

Running multi million/billion businesses across the globe I would be surprised if the owners keep a close watch on ticket prices for a small part of their empires.

Then I’d expect Heck will be sacked as soon as they find out about him doing such an awful thing to their “customers”.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 04, 2024, 08:55:04 PM
82nd minute walkout at the Everton game.

Bit much to ask the Witton Lane stand to stay that late into a game.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 04, 2024, 08:56:26 PM
Maybe a dirty protest , piss all over the place in the Gents , oh wait...
Title: Re: Chris Heck - President of Business Operations
Post by: Bent Neilsens Screamer on September 04, 2024, 09:04:49 PM
Maybe a dirty protest , piss all over the place in the Gents , oh wait...

😂
Title: Re: Chris Heck - President of Business Operations
Post by: IFWaters on September 04, 2024, 09:10:56 PM
But this is the brutal reality of where football has been going these last 20 or so years. Players and agents demanding obscene amounts of money, financial rules made to protect closed shop cartels and when we finally get a brilliant manager who achieved what we all dreamed of the reality is it has to be paid for...by us.

I believe the statement that we had to sell Luiz not because the owners needed the money but in order to meet the stupid PSR rules. Now the only way to stay at the top table is to increase revenue and that includes squeezing fans for as much as possible.

By all means chant heck out, turn on the owners but it's a bigger problem in my view. Greedy players and a corrupt set of financial rules have a big part in this. Rage against the machine, system whatever you want to call it.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 04, 2024, 09:19:59 PM
Respectfully, we all know we have catching up to do on revenue but it's the way it has gone since Heck arrived and the way he has handled it that is a big part of the problem. We are Aston Villa, we are not a London club. The prawn sandwhich route isn't going to wash whereas more footfall, more bums on seats would. Why is our sponsorship still underwhelming? His approach is so amateur 'put the prices up again' - fuck me, is that all he has?

Edit: he made a big song and dance about us leaning into our 150th celebrations, a massive marketing opportunity you would think? But no, the headlines are all about our return to the top tier and them fleecing us at the first opportunity.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on September 04, 2024, 09:31:19 PM
But this is the brutal reality of where football has been going these last 20 or so years. Players and agents demanding obscene amounts of money, financial rules made to protect closed shop cartels and when we finally get a brilliant manager who achieved what we all dreamed of the reality is it has to be paid for...by us.

I believe the statement that we had to sell Luiz not because the owners needed the money but in order to meet the stupid PSR rules. Now the only way to stay at the top table is to increase revenue and that includes squeezing fans for as much as possible.

By all means chant heck out, turn on the owners but it's a bigger problem in my view. Greedy players and a corrupt set of financial rules have a big part in this. Rage against the machine, system whatever you want to call it.

Exactly. Footballers earn more in one week than a nurse earns in five years. And now, because of PSR rules, we are being fleeced to pay for those obscene wages. I don’t like Chris Heck, but I blame the players before I blame him.
Title: Re: Chris Heck - President of Business Operations
Post by: IFWaters on September 04, 2024, 09:36:21 PM
I agree Heck is a Dick but if a club is forced by the system to make a lot more money then we shouldn't be that surprised that we're expected to be part of that

Hopefully the club will listen , reflect and reduce the prices but what would be reasonable. What premium over say Man City at home in the premier league?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 04, 2024, 09:41:25 PM
But this is the brutal reality of where football has been going these last 20 or so years. Players and agents demanding obscene amounts of money, financial rules made to protect closed shop cartels and when we finally get a brilliant manager who achieved what we all dreamed of the reality is it has to be paid for...by us.

I believe the statement that we had to sell Luiz not because the owners needed the money but in order to meet the stupid PSR rules. Now the only way to stay at the top table is to increase revenue and that includes squeezing fans for as much as possible.

By all means chant heck out, turn on the owners but it's a bigger problem in my view. Greedy players and a corrupt set of financial rules have a big part in this. Rage against the machine, system whatever you want to call it.

Exactly. Footballers earn more in one week than a nurse earns in five years. And now, because of PSR rules, we are being fleeced to pay for those obscene wages. I don’t like Chris Heck, but I blame the players before I blame him.
So is it not time to walk away from it all
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on September 04, 2024, 09:46:39 PM
But this is the brutal reality of where football has been going these last 20 or so years. Players and agents demanding obscene amounts of money, financial rules made to protect closed shop cartels and when we finally get a brilliant manager who achieved what we all dreamed of the reality is it has to be paid for...by us.

I believe the statement that we had to sell Luiz not because the owners needed the money but in order to meet the stupid PSR rules. Now the only way to stay at the top table is to increase revenue and that includes squeezing fans for as much as possible.

By all means chant heck out, turn on the owners but it's a bigger problem in my view. Greedy players and a corrupt set of financial rules have a big part in this. Rage against the machine, system whatever you want to call it.

Exactly. Footballers earn more in one week than a nurse earns in five years. And now, because of PSR rules, we are being fleeced to pay for those obscene wages. I don’t like Chris Heck, but I blame the players before I blame him.
So is it not time to walk away from it all

I would rather see a wage cap
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 04, 2024, 09:47:13 PM
Get a load of 'Chris Heck, what a wanker' chants on the go.

Can’t let Sawiris and Edens get away with it. They’re fully behind this too.

Thats a ridiculous idea sorry but after everything these owners have done? Im not supporting that.

They saved our club from going bankrupt

What would be ridiculous is allowing them to do whatever they like to us. Saving the club doesn’t give them carte blanche to do the fans off.

If you’re unhappy with Heck, you have to be unhappy with them on this too.

I’m really grateful to them, but they are taking the piss out of every one of us.

I mean im not sure what you "whatever they want to us"

Im almost certain this is hecks doing as he was brought in to make money.

They have spent a ridiculous amlunt of miney helping save our club much more than any of us have they can run the club how they wish even if they make outrageous/unpopular decisions like this. Id never turn on wes and nassef personally. They have been the best thing that happened to this club. If they didnt save us we would probably be in league one now

I think the anger has to go at heck this reeks of him all over.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 04, 2024, 10:04:23 PM
Owners have to take some flack as well, Heck isn't doing all this stuff without them agreeing to it.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 04, 2024, 10:13:22 PM
Heck’s been brought in to boost revenues as we know
One of the ways of doing it is to increase match turnover through ticket sales

But it still got to work, it’s no good setting ticket sales so high they don’t sell
There’s no point having hospitality that isn’t taken up
There’s no point moving season-ticket holders from their regular seats and having the same seats lie empty at the game
It will be seen as an abject failure if we don’t sell out for all our Champions League home games, and the buck stops with Chris Heck

Anyone can Jack up ticket prices and put VIP boxes here and there, but the more important thing is to know your customer base,
we’re not in London and we are not a globalist club like Man United or Liverpool what works for them might not work for us

Having non-sell-out games and areas of hospitality that don’t prove popular will not be a sure and save way of increasing revenue, it will be seen as a financial failure

That’s why I believe Hecks going to have to understand the fan base far more than he has so far or he’ll be flying back to the USA on a permanent basis
His excuse will be that’s what he’s been brought in to do but it’s still got to work and I’ve said before, I honestly believe our fan base is different from those in London and the 2 world franchises in the north west




Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on September 04, 2024, 10:16:30 PM
I blame the bloke whose statue stands outside Villa Park.
He started the money chase.

When professionalism was in its infancy, without a league competition, many clubs faced a financial struggle – which prompted Aston Villa committee member William McGregor to propose that “ten or twelve of the most prominent clubs in England combine to arrange home and away fixtures each season”. McGregor was seeking “fixity of fixtures” for clubs, outside of cup competitions (the FA Cup and regional trophies) and irregular friendly matches, to ensure regular income. His famous letter of 1888 was sent to five clubs: Blackburn Rovers, Bolton Wanderers, Preston North End, West Bromwich Albion and his own team, Aston Villa. These five were in turn invited to nominate other clubs to be approached, and the composition of the Football League, was finalised at the Royal Hotel, Manchester, on Tuesday 17 April 1888.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 04, 2024, 10:21:10 PM
Heck’s been brought in to boost revenues as we know
One of the ways of doing it is to increase match turnover through ticket sales

But it still got to work, it’s no good setting ticket sales so high they don’t sell
There’s no point having hospitality that isn’t taken up
There’s no point moving season-ticket holders from their regular seats and having the same seats lie empty at the game
It will be seen as an abject failure if we don’t sell out for all our Champions League home games, and the buck stops with Chris Heck

Anyone can Jack up ticket prices and put VIP boxes here and there, but the more important thing is to know your customer base,
we’re not in London and we are not a globalist club like Man United or Liverpool what works for them might not work for us

Having non-sell-out games and areas of hospitality that don’t prove popular will not be a sure and save way of increasing revenue, it will be seen as a financial failure

That’s why I believe Hecks going to have to understand the fan base far more than he has so far or he’ll be flying back to the USA on a permanent basis
His excuse will be that’s what he’s been brought in to do but it’s still got to work and I’ve said before, I honestly believe our fan base is different from those in London and the 2 world franchises in the north west

Providing better food and drink at the ground would have been an easy win for Heck and would generate more revenue. it is the one thing this club has been crying out for, a better all around experience for everybody going down. But he has gone after more premium, more Ga+, higher prices.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 04, 2024, 10:33:37 PM
I'm not sure why it's an either or. There's limits on space, Villa Park is a bit decrepit these days in comparison to modern stadiums, but it's not Goodison.

He's done very well on sponsorship, he's gone well with his GA+ stuff, but the ordinary fan is getting an increasingly poor deal to say the least.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 04, 2024, 10:56:53 PM

Im almost certain this is hecks doing as he was brought in to make money.


Exactly. The owners bought him in to do this. That’s precisely what I’m saying.
Title: Re: Chris Heck - President of Business Operations
Post by: ozzjim on September 04, 2024, 11:43:13 PM
This is football in 2024 if you want to create revenue to keep your best players. It isn't going into the pockets of the owners like we may have thought with other past owners, and I'm certain that should they be able to loophole a way to sub the finance to allow us to compete without this they would, but Heck is doing his job. Sure there may well be a tipping point and some unrest, but Villa have 2 hands tied up behind their backs. If I'm a betting man since kind of very cheap carabao cup ticket tie in will be announced in coming days as a bit of a climb down.

Heck is unpopular, he's meant to be, he's delivering the cough mixture. It's only going to get more difficult too. PSR/SCR/FFP has tied one hand. Villa Park is chopping the other limbs off. Until Heck and the owners take that very very unpopular decision, maximising revenue from the existing stadium is one of the only options. My biggest criticism is the comms as ever with Heck, but the prices didn't surprise me in the least.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 04, 2024, 11:52:56 PM
This is football in 2024 if you want to create revenue to keep your best players. It isn't going into the pockets of the owners like we may have thought with other past owners, and I'm certain that should they be able to loophole a way to sub the finance to allow us to compete without this they would, but Heck is doing his job. Sure there may well be a tipping point and some unrest, but Villa have 2 hands tied up behind their backs. If I'm a betting man since kind of very cheap carabao cup ticket tie in will be announced in coming days as a bit of a climb down.

Heck is unpopular, he's meant to be, he's delivering the cough mixture. It's only going to get more difficult too. PSR/SCR/FFP has tied one hand. Villa Park is chopping the other limbs off. Until Heck and the owners take that very very unpopular decision, maximising revenue from the existing stadium is one of the only options. My biggest criticism is the comms as ever with Heck, but the prices didn't surprise me in the least.

The climb down was already part of the cliff face offered...
Quote
The Club also take this opportunity to announce pricing for domestic cup matches should we be drawn at home. All Carabao Cup matches and the first home fixture in the FA Cup will be priced at just £25 for adults and £10 for children in all areas of the Stadium.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 05, 2024, 12:00:04 AM
They'd be doing cheaper tickets regardless after the Everton fiasco.

There's no justification for the CL prices imo, none. Unless the club has sustained success that £4m extra is going to come back and bite them.
Title: Re: Chris Heck - President of Business Operations
Post by: ozzjim on September 05, 2024, 12:12:30 AM
Depends how close to the SCR rules are PWS. £4m might be very important. I also wonder had you asked every single fan 6 weeks before the end of the season last year if they'd take CL qualification but it's going to cost £90 a tickets, they would have all snapped your hand off.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 05, 2024, 01:33:18 AM
It does seem chump change. We sell kids/reserves for more than £4m these days.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on September 05, 2024, 01:54:17 AM
It does seem chump change. We sell kids/reserves for more than £4m these days.

Exactly, sell me a kid I have barely heard of any day of the week and charge me £20 less thank you very much. Or put a sponsor on McGinn's arse.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 05, 2024, 07:25:12 AM
This is the point, it seems like he enjoys pissing people off.These are marginal gains at the expense of a lot of goodwill.
I look forward to the day this bloke pisses off back to where he belongs.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 05, 2024, 07:47:59 AM
Depends how close to the SCR rules are PWS. £4m might be very important. I also wonder had you asked every single fan 6 weeks before the end of the season last year if they'd take CL qualification but it's going to cost £90 a tickets, they would have all snapped your hand off.

Hospitality did not sell out for the Arsenal game and whilst matches v Bayern & Juve will be popular at any price other games not so much
you have to sell this expensive stuff to make it work and we’re not doing that yet

charge what you like to get the higher turnover but if you can’t sell the new endevours it the inflated price you don’t increase anything
Title: Re: Chris Heck - President of Business Operations
Post by: ozzjim on September 05, 2024, 08:04:58 AM
Agreed john, but I think his remit is to push everything to the max to allow the on the pitch element to give us the chance to compete. I doubt he cares one jot what the fans currently think, and I get the points about being alienating fans etc. He has timed it poorly in my view, but some of the comments flying about around profiteering, stealing from the fans etc are just pointless grandstanding. Heck is there to be the unpopular person that does whatever it takes to help raise revenue to have any chance of consolidating our current position. He may be going too hard at it too soon, we'll find out if the ground isn't sold out. If it is for all 4, he's done his job. Only really the Bologna game I think they might struggle with, the other 3 will sell out.

Some 4 game packages would have been a good option.

On another note, I read Atairos had increased their stake in V Sports - interesting move if true.
Title: Re: Chris Heck - President of Business Operations
Post by: frank black on September 05, 2024, 08:12:45 AM
This chap hasn’t got a clue how to take the fans along on the crest of our current wave. He’s just chasing the “bottom line” and will cut costs at all costs and raise prices at every opportunity.

It’ll be interesting to see how much more fans can take, he’s betting on the team performances papering over his actions.



Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on September 05, 2024, 08:36:59 AM
Heck is just after a shiny 'Premier League' stamp on his CV. Once he's bled us dry, he'll jump ship (*before he's pushed) and take advantage of the next poor sap.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 05, 2024, 08:46:05 AM
Agreed john, but I think his remit is to push everything to the max to allow the on the pitch element to give us the chance to compete. I doubt he cares one jot what the fans currently think, and I get the points about being alienating fans etc. He has timed it poorly in my view, but some of the comments flying about around profiteering, stealing from the fans etc are just pointless grandstanding. Heck is there to be the unpopular person that does whatever it takes to help raise revenue to have any chance of consolidating our current position. He may be going too hard at it too soon, we'll find out if the ground isn't sold out. If it is for all 4, he's done his job. Only really the Bologna game I think they might struggle with, the other 3 will sell out.

Some 4 game packages would have been a good option.

On another note, I read Atairos had increased their stake in V Sports - interesting move if true.

It all comes back to knowing and understanding your customer base though
I don’t think he does. He thinks we’re Chelsea or Tottenham Man United Liverpool where they can sell this stuff to a queue of corporate customers and wealthy punters
We don’t have that

I keep saying this but his remit only works if it sells
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on September 05, 2024, 09:02:21 AM
I understand why he has become the focus for fans anger but I do not believe he took this decision in isolation. It’s a club wide failing and how they react will be telling.
Title: Re: Chris Heck - President of Business Operations
Post by: Nunkin1965 on September 05, 2024, 09:06:15 AM
I understand why he has become the focus for fans anger but I do not believe he took this decision in isolation. It’s a club wide failing and how they react will be telling.
They should offer something but judging on recent evidence the silence will be deafening.
Title: Re: Chris Heck - President of Business Operations
Post by: caster troy on September 05, 2024, 09:10:34 AM
Is this all a tactical move to tee up a new stadium announcement? 'We've tried to make Villa Park work but it's clear we will be unable to generate the revenue needed...'

If PSR is staying it does seem like the only way we can leverage the wealth of NSWE without falling foul of the rules.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 05, 2024, 09:13:08 AM
I don't think you need underhanded tricks to announce a new stadium, really. I think all the evidence you need is already plain for most people to see.

Yes, there would be a backlash from some, but that would be coming regardless.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 05, 2024, 09:18:09 AM
I understand why he has become the focus for fans anger but I do not believe he took this decision in isolation. It’s a club wide failing and how they react will be telling.

Operationally the buck stops with him.

Negative publicity from the Arsenal game and this decision will hopefully lead to questions from above hence every bit of ire from fans and media should be directed at him.  He should be made answerable but suspect he is only capable of the scripted ‘fluff’ pieces.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 05, 2024, 09:22:41 AM
Agreed john, but I think his remit is to push everything to the max to allow the on the pitch element to give us the chance to compete. I doubt he cares one jot what the fans currently think, and I get the points about being alienating fans etc. He has timed it poorly in my view, but some of the comments flying about around profiteering, stealing from the fans etc are just pointless grandstanding. Heck is there to be the unpopular person that does whatever it takes to help raise revenue to have any chance of consolidating our current position. He may be going too hard at it too soon, we'll find out if the ground isn't sold out. If it is for all 4, he's done his job. Only really the Bologna game I think they might struggle with, the other 3 will sell out.

Some 4 game packages would have been a good option.

On another note, I read Atairos had increased their stake in V Sports - interesting move if true.
Yeah.  In reality, the Bayern and Juventus games will almost certainly sell out, even at these eye-watering prices.  Celtic probably will, the only chance it doesn't is if it's a pointless match for us.  Bologna may not be a sell-out, but you could argue it was always the least likely to in any case.  And if 3 of the 4 matches sell out, then that alone justifies the ludicrous prices - we make an extra £1m/game, which then gets justified as the reason we don't need to sell Jacob Ramsey or whoever the following summer.

Ultimately Heck's job isn't to be our mate, it's to increase the club's revenue by a set amount.  And if he does that, he keeps his job regardless of how much we all think he's a prick.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 05, 2024, 09:22:53 AM
Commenting on every single ad they put out would be irritating to them as well.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 05, 2024, 09:37:48 AM
I would be surprised if the Celtic game doesn't sell out. It's a novelty match, the first time we've played them competitively, and if Villa fans don't want the tickets I dare say there will be Celtic fans who will.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on September 05, 2024, 09:43:39 AM
I would be surprised if the Celtic game doesn't sell out. It's a novelty match, the first time we've played them competitively, and if Villa fans don't want the tickets I dare say there will be Celtic fans who will.

And probably quite a few Villa fans who also have Celtic as a "foreign country" follow. 
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 05, 2024, 09:46:53 AM
Yeah, if you're a Celtic fan in the midlands, £97 to see them play in the Champions League without a day off work, travelling to Scotland, and booking a hotel is not a bad deal.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 05, 2024, 09:51:52 AM
Is this all a tactical move to tee up a new stadium announcement? 'We've tried to make Villa Park work but it's clear we will be unable to generate the revenue needed...'

If PSR is staying it does seem like the only way we can leverage the wealth of NSWE without falling foul of the rules.

We need either a proper redevelopment or a new stadium but everything Heck has come out with indicates we are getting neither and are instead going the Chelsea route of smaller capacity full of corporate.

But if we are to have a new stadium, I shudder to think of what it would be like if he has anything to do with its design.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 05, 2024, 09:53:58 AM
I do find it funny how the general consensus is that Heck can't be trusted and most of what he says is complete bullshit. But the one thing we take as gospel is that we're not getting a redevelopment!  ;D
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 05, 2024, 09:56:01 AM
I do find it funny how the general consensus is that Heck can't be trusted and most of what he says is complete bullshit. But the one thing we take as gospel is that we're not getting a redevelopment!  ;D

Because we had a window to do it before the Euros in 2028 and his biggest decision to date has seen us miss that window,
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on September 05, 2024, 09:56:48 AM
I do find it funny how the general consensus is that Heck can't be trusted and most of what he says is complete bullshit. But the one thing we take as gospel is that we're not getting a redevelopment!  ;D

True enough. With the Atarios (sp?) stuff I cant see the plan being anything but.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 05, 2024, 09:58:47 AM
We are a few weeks into our 150th year/season and it’s been a disaster off the pitch. The first home game was nothing short of a disaster and I’ve still yet to read an apology or any admittance of guilt. Now this ticket price fiasco which is a disgraceful slap in the face again for supporters. He should be shown the door by the owners and hopefully he will be. If not I dread to think how much our season tickets will rise by for next season.
As for protests, I don’t think Emery and the players deserve it during the game.
Maybe at half time or afterwards. Let’s hope we hear something today which admits mistakes have been made and rectifies them.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 05, 2024, 09:59:39 AM
I do find it funny how the general consensus is that Heck can't be trusted and most of what he says is complete bullshit. But the one thing we take as gospel is that we're not getting a redevelopment!  ;D

True enough. With the Atarios (sp?) stuff I cant see the plan being anything but.

Yeah, let's get the investment vehicle of Comcast who build stadiums to own a small piece of the company. Then let's stack the parent company with stadium building specialists for control by making them directors. Then increase your stake so the two original owners no longer have a majority holding that allows special resolutions.

No stadium project here. Move along.
Title: Re: Chris Heck - President of Business Operations
Post by: ozzjim on September 05, 2024, 10:01:42 AM
It's coming. There is also a massive bit of land with a very distressed owner and a woefully under performing asset on it not far from Villa Park. If I was in Heck and the boards shoes, I'd be holding on and watching with interest.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 05, 2024, 10:02:03 AM
We are a few weeks into our 150th year/season and it’s been a disaster off the pitch. The first home game was nothing short of a disaster and I’ve still yet to read an apology or any admittance of guilt. Now this ticket price fiasco which is a disgraceful slap in the face again for supporters. He should be shown the door by the owners and hopefully he will be. If not I dread to think how much our season tickets will rise by for next season.
As for protests, I don’t think Emery and the players deserve it during the game.
Maybe at half time or afterwards. Let’s hope we hear something today which admits mistakes have been made and rectifies them.

I get called a bit negative on certain things but even i think this is abit OTT paul. Losing two nil to arsenal a disaster.? They may win the league so i dont agree with that.

I agree with your point about the protests part not during the game. Thats not productive and can back fire. We dont need the negativity before the everton home game. We need to be looking to win that.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 05, 2024, 10:03:12 AM
This is clearly an attack on the working class and families.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 05, 2024, 10:05:26 AM
We are a few weeks into our 150th year/season and it’s been a disaster off the pitch. The first home game was nothing short of a disaster and I’ve still yet to read an apology or any admittance of guilt. Now this ticket price fiasco which is a disgraceful slap in the face again for supporters. He should be shown the door by the owners and hopefully he will be. If not I dread to think how much our season tickets will rise by for next season.
As for protests, I don’t think Emery and the players deserve it during the game.
Maybe at half time or afterwards. Let’s hope we hear something today which admits mistakes have been made and rectifies them.

I get called a bit negative on certain things but even i think this is abit OTT paul. Losing two nil to arsenal a disaster.? They may win the league so i dont agree with that.

I agree with your point about the protests part not during the game. Thats not productive and can back fire. We dont need the negativity before the everton home game. We need to be looking to win that.

He's clearly talking about the off-field issues like the toilets and queues fpr the Arsenal game, not the actual result. Honestly mate, try reading the posts a bit more carefully!
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 05, 2024, 10:07:49 AM
Yeah, if you're a Celtic fan in the midlands, £97 to see them play in the Champions League without a day off work, travelling to Scotland, and booking a hotel is not a bad deal.

And with away-ticket pricess being capped, won't most opposition fans at CL games at VP this season be paying up to £40+ less than a many Villa supporters?
Title: Re: Chris Heck - President of Business Operations
Post by: frank black on September 05, 2024, 10:08:06 AM
I would be surprised if the Celtic game doesn't sell out. It's a novelty match, the first time we've played them competitively, and if Villa fans don't want the tickets I dare say there will be Celtic fans who will.

Probably just me, but I really can’t be arsed to get excited about playing Celtic. It’s definitely now on my “I ain’t paying that to watch them! list”
Title: Re: Chris Heck - President of Business Operations
Post by: frank black on September 05, 2024, 10:09:20 AM
Yeah, if you're a Celtic fan in the midlands, £97 to see them play in the Champions League without a day off work, travelling to Scotland, and booking a hotel is not a bad deal.

And with away-ticket pricess being capped, won't most opposition fans at CL games at VP this season be paying up to £40+ less than a many Villa supporters?

They’ll take home tickets
Title: Re: Chris Heck - President of Business Operations
Post by: Billy Walker on September 05, 2024, 10:09:30 AM
I do find it funny how the general consensus is that Heck can't be trusted and most of what he says is complete bullshit. But the one thing we take as gospel is that we're not getting a redevelopment!  ;D

Because we had a window to do it before the Euros in 2028 and his biggest decision to date has seen us miss that window,

I doubt very much it was Heck's sole decision, the multi-billionaires he works for would be the drivers of all decisions, surely?
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 05, 2024, 10:12:10 AM
I do find it funny how the general consensus is that Heck can't be trusted and most of what he says is complete bullshit. But the one thing we take as gospel is that we're not getting a redevelopment!  ;D

Because we had a window to do it before the Euros in 2028 and his biggest decision to date has seen us miss that window,

I doubt very much it was Heck's sole decision, the multi-billionaires he works for would be the drivers of all decisions, surely?

He claimed recently he decided it last November. That he looked at it and decided it wasn't a good idea.

Then again he also said we'd never leave Villa Park in his own lifetime!

He talks so much shit you just can't really know what to think. Reminds me of another American.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 05, 2024, 10:13:34 AM
I do find it funny how the general consensus is that Heck can't be trusted and most of what he says is complete bullshit. But the one thing we take as gospel is that we're not getting a redevelopment!  ;D

Because we had a window to do it before the Euros in 2028 and his biggest decision to date has seen us miss that window,

I doubt very much it was Heck's sole decision, the multi-billionaires he works for would be the drivers of all decisions, surely?
Pretty sure it was the biggest thing on his remit and would have had a massive say in the decision.
Put it this way, if Heck had said, yes great idea let’s go ahead, do you think it would have been cancelled?
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 05, 2024, 10:23:02 AM
The more I think about it, despite the raft of bad publicity I think you are right Algy, I think 3 out of 4 at least the GA will sell out. I think the club have been lucky with the home draw and if we qualify next year maybe even prices might be lower, but…

Having nailed his colors (sp) to the mast it would be an unexpected climb down from Heck, even to introduce a discounted 4 match package, which would I surely be the simplest/easiest/least humiliating climb down and ensure a higher attendance for Bologna.

I feel so so sad about the alienation of the very fans that have stood by Villa - more consistently than me, yes ‘better fans’ than me - and can’t afford to enjoy the rising to the top of the wave period

It’s a simple issue of what price success, and a moral one. This feels wrong.

It would be fascinating how closely our owners were consulted, but I do hear the argument Heck is doing exactly what his job is, this is the modern game, etc.
I think there is poor judgement/misreading the room but also question the value of making it only personal to Heck, this is a systemic issue, as that German tweet indicated, comparing prices. 

I know I’ll be accused of eating up spin if i acknowledge that these hard choices by those that run the club could mean not selling a crown jewel next summer, but if they’ve priced it “right” in a profit maximisation sense, I do also think there is truth in that.

Growing pains that are not worth it, if it kills the heart, sells the soul?

Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 05, 2024, 10:25:00 AM
In the grand scheme of things an extra £4-£5m quid in the coffers wont make a huge difference to a club who can sell an academy player like Kellyman for £17m. I take a dim view of the 'oh, poor Villa they have to do this to compete' line of argument.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 05, 2024, 10:27:49 AM
In the grand scheme of things an extra £4-£5m quid in the coffers wont make a huge difference to a club who can sell an academy player like Kellyman for £17m. I take a dim view of the 'oh, poor Villa they have to do this to compete' line of argument.

He had to be sold though.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 05, 2024, 10:30:33 AM
In the grand scheme of things an extra £4-£5m quid in the coffers wont make a huge difference to a club who can sell an academy player like Kellyman for £17m. I take a dim view of the 'oh, poor Villa they have to do this to compete' line of argument.

I think you are part right. Though when you cobble together GA+ and a lot of painful marginal gains (if they sorted the catering it would be the easiest win?!) it gets closer; this is not a decision in isolation.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 05, 2024, 10:48:24 AM
Heck knows (like most individuals in these sorts of roles) he has a limited lifespan in position - 3-4 years maybe... He'll have been tasked with sorting our shocking commercial efforts out - let's be honest they have been crap for years.

He'll have seen the problems of the upheaval of the new stand and seen it as a massive distraction. One that won't begin to pay-back on the investment for 5 or 6 years. Armed with this he'll have pushed to bin the expansion and instead rinse the stadium and fans to generate revenue - every little bit helps then. From shirt prices, disabled parking spots, limited investment in the existing infrastructure, annual summer concerts which impact footballing activities etc etc.... He'll be long gone when the decision is made for the stadium or stand  - but he'll have done what was asked of him and also happy to take the flack he is getting - based on the size of his bonus at the end of it all.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 05, 2024, 10:57:55 AM
The owners delegate people into top jobs and then give them authority to do it
so yes Heck is just doing his job same as Dean Smith and Gerrard but when it doesn’t work out they get sacked

so it’s not just a case of Heck putting up prices because that’s his job, his job is also about a better experience, working out how to best create new hospitality areas that suit the Villa fan base and prove to be successful

if he gets it wrong he goes the same way as Deano and Gerrard whether he was ‘just doing his job’ or not
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 05, 2024, 11:02:13 AM
We are a few weeks into our 150th year/season and it’s been a disaster off the pitch. The first home game was nothing short of a disaster and I’ve still yet to read an apology or any admittance of guilt. Now this ticket price fiasco which is a disgraceful slap in the face again for supporters. He should be shown the door by the owners and hopefully he will be. If not I dread to think how much our season tickets will rise by for next season.
As for protests, I don’t think Emery and the players deserve it during the game.
Maybe at half time or afterwards. Let’s hope we hear something today which admits mistakes have been made and rectifies them.

I get called a bit negative on certain things but even i think this is abit OTT paul. Losing two nil to arsenal a disaster.? They may win the league so i dont agree with that.

I agree with your point about the protests part not during the game. Thats not productive and can back fire. We dont need the negativity before the everton home game. We need to be looking to win that.

He's clearly talking about the off-field issues like the toilets and queues fpr the Arsenal game, not the actual result. Honestly mate, try reading the posts a bit more carefully!

Ooops my mistake, apolgies paul. Sorry was inbetween a boring meeting just skimmed through it 👌
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on September 05, 2024, 11:15:04 AM
I would be surprised if the Celtic game doesn't sell out. It's a novelty match, the first time we've played them competitively, and if Villa fans don't want the tickets I dare say there will be Celtic fans who will.

Probably just me, but I really can’t be arsed to get excited about playing Celtic. It’s definitely now on my “I ain’t paying that to watch them! list”
Agreed. I can see pub football down Meriden Park.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 05, 2024, 11:22:31 AM
We are a few weeks into our 150th year/season and it’s been a disaster off the pitch. The first home game was nothing short of a disaster and I’ve still yet to read an apology or any admittance of guilt. Now this ticket price fiasco which is a disgraceful slap in the face again for supporters. He should be shown the door by the owners and hopefully he will be. If not I dread to think how much our season tickets will rise by for next season.
As for protests, I don’t think Emery and the players deserve it during the game.
Maybe at half time or afterwards. Let’s hope we hear something today which admits mistakes have been made and rectifies them.

I get called a bit negative on certain things but even i think this is abit OTT paul. Losing two nil to arsenal a disaster.? They may win the league so i dont agree with that.

I agree with your point about the protests part not during the game. Thats not productive and can back fire. We dont need the negativity before the everton home game. We need to be looking to win that.

He's clearly talking about the off-field issues like the toilets and queues fpr the Arsenal game, not the actual result. Honestly mate, try reading the posts a bit more carefully!

Ooops my mistake, apolgies paul. Sorry was inbetween a boring meeting just skimmed through it 👌

No problem. To be honest I thought you were joking and it made me smile.

UTV
Title: Re: Chris Heck - President of Business Operations
Post by: Stinkin_Thinkin on September 05, 2024, 11:26:31 AM
Its bad publicity every week with this clown, the odd occassion when its "good news" (ONLY 5% increase) he makes a video breaking the news himself.
You'd think someone at the club would have "read the room" come on lads it's a obviously bit high, but no. It's like they're happy for the drama to blow up. Is it part of some new genius marketing plan to get Villa angry engagement clicks or something more sinister?
I actually think he's trolling the Villa fans. I've never heard the term vomitories before this summer, prison cells for a hospitality box, wtf? - of all the names to come up with, the season card fiasco, over priced shirts, rivers of piss and now the champions league ticket extortion, Heck or someone else high up can't help disguise their distain for the Villa fans with their words or actions and seem to love veiwing the fallout afterwards. Very sad when on the pitch has been so very good.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 05, 2024, 11:30:17 AM
We are a few weeks into our 150th year/season and it’s been a disaster off the pitch. The first home game was nothing short of a disaster and I’ve still yet to read an apology or any admittance of guilt. Now this ticket price fiasco which is a disgraceful slap in the face again for supporters. He should be shown the door by the owners and hopefully he will be. If not I dread to think how much our season tickets will rise by for next season.
As for protests, I don’t think Emery and the players deserve it during the game.
Maybe at half time or afterwards. Let’s hope we hear something today which admits mistakes have been made and rectifies them.

I get called a bit negative on certain things but even i think this is abit OTT paul. Losing two nil to arsenal a disaster.? They may win the league so i dont agree with that.

I agree with your point about the protests part not during the game. Thats not productive and can back fire. We dont need the negativity before the everton home game. We need to be looking to win that.

He's clearly talking about the off-field issues like the toilets and queues fpr the Arsenal game, not the actual result. Honestly mate, try reading the posts a bit more carefully!

Ooops my mistake, apolgies paul. Sorry was inbetween a boring meeting just skimmed through it 👌

You can't afford to skim-read on H&V anymore Demi. We're in the Champions League now and require serious forum users.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 05, 2024, 11:39:27 AM
We are a few weeks into our 150th year/season and it’s been a disaster off the pitch. The first home game was nothing short of a disaster and I’ve still yet to read an apology or any admittance of guilt. Now this ticket price fiasco which is a disgraceful slap in the face again for supporters. He should be shown the door by the owners and hopefully he will be. If not I dread to think how much our season tickets will rise by for next season.
As for protests, I don’t think Emery and the players deserve it during the game.
Maybe at half time or afterwards. Let’s hope we hear something today which admits mistakes have been made and rectifies them.

I get called a bit negative on certain things but even i think this is abit OTT paul. Losing two nil to arsenal a disaster.? They may win the league so i dont agree with that.

I agree with your point about the protests part not during the game. Thats not productive and can back fire. We dont need the negativity before the everton home game. We need to be looking to win that.

He's clearly talking about the off-field issues like the toilets and queues fpr the Arsenal game, not the actual result. Honestly mate, try reading the posts a bit more carefully!

Ooops my mistake, apolgies paul. Sorry was inbetween a boring meeting just skimmed through it 👌

No problem. To be honest I thought you were joking and it made me smile.

UTV

UTV and i absolutely agree with your post. That was absolutely ridiculous

They do need to step up. Expecting people to pay more for dreadful service.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 05, 2024, 11:46:27 AM
I would be surprised if the Celtic game doesn't sell out. It's a novelty match, the first time we've played them competitively, and if Villa fans don't want the tickets I dare say there will be Celtic fans who will.

Probably just me, but I really can’t be arsed to get excited about playing Celtic. It’s definitely now on my “I ain’t paying that to watch them! list”

Agreed. I can see pub football down Meriden Park.

Similar for me wrt the Bayern match. If I wanted to see Germans in leather shorts I could go to Oktoberfest, or Berlin Pride.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 05, 2024, 12:19:03 PM
It's difficult to co-ordinate and I'm not sure how you would go about it, but it really strikes me that the best protest we could make against the prices is almost an informal boycott from members of those games the club will struggle to sell out around the CL games.  We have all of the following games falling around CL dates:

Bournemouth - 26th October
Crystal Palace - 23rd November
Brentford - 3rd December
Southampton - 7th December
West Ham - 25th January

As a family we've already decided that if we want to go to CL games then these are off the table. If lots of members are in the same position then I don't see how these will get close to selling out, or at the very least it will mean all of the GA+ sections will be empty as non-members will be able to get tickets more freely.

It's always impossible when talking about boycotts as people understandably want to go, and ST holders have already paid.  This just seems to me in some small way to be able to undermine Heck's reasoning for the ludicrous CL prices by directly affecting the bottom line in the more difficult to sell matches.

Title: Re: Chris Heck - President of Business Operations
Post by: BC Villain on September 05, 2024, 12:40:30 PM
Quote
The Club also take this opportunity to announce pricing for domestic cup matches should we be drawn at home. All Carabao Cup matches and the first home fixture in the FA Cup will be priced at just £25 for adults and £10 for children in all areas of the Stadium.

An FA cup tie at home that may never happen if we get drawn away in the third round and get knocked out.  Convenient.

Charging a kings ransom to use facilities where you need to roll your trousers up before going for a piss is an outrage.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 05, 2024, 12:41:24 PM
I'm not boycotting watching the best team we have had in a generation - I just won't spend another penny in the ground or shop.
Title: Re: Chris Heck - President of Business Operations
Post by: Richard on September 05, 2024, 12:44:28 PM
I'm not boycotting watching the best team we have had in a generation - I just won't spend another penny in the ground or shop.

I've often thought this is the best solution and tbh the queues and poor choice on offer makes me wonder why people bother anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 05, 2024, 12:46:16 PM
Fair enough but it's hardly going to hurt them much.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 05, 2024, 12:51:51 PM
Boycott probably isn't the right word, but I am talking about co-ordinating a game or games where those of us can't afford to attend do so as a group.  We were already struggling with the price increases this season (especially as my daughter has also gone up an age category) and were going to pick and choose certain games.  With the CL prices now, if we want ot go to those then we are going to have to drop a lot more of the other home games - I am certain there will be plenty of others in the same position, so it might help send a message if that was aimed at specific games the club won't sell out without members.

Maybe call it a co-ordinated non-attendance!  I also agree that boycotting food and drink at the ground is another step.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on September 05, 2024, 01:23:44 PM
I would say boycott the food and drink but that aint hard really
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 05, 2024, 01:31:31 PM
I would say boycott the food and drink but that aint hard really

I started that boycott 5 years ago. I have nothing left to boycott.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 05, 2024, 02:10:16 PM
I'm not boycotting watching the best team we have had in a generation - I just won't spend another penny in the ground or shop.

To be honest it’s already hard to spend a penny at the ground, in both its meanings.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 05, 2024, 02:13:33 PM
I'm not boycotting watching the best team we have had in a generation - I just won't spend another penny in the ground or shop.
yeah that will show them . Mess with us you can stick your Carlsberg up your ...
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 05, 2024, 02:19:48 PM
I'm not boycotting watching the best team we have had in a generation - I just won't spend another penny in the ground or shop.
yeah that will show them . Mess with us you can stick your Carlsberg up your ...

Indeed.

I doubt they’ll give ashit about lack of demand to buy the stuff they can’t even be arsed to try to sell in the first place.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 05, 2024, 02:26:17 PM
I don't like to nay-say and I've no better ideas myself, but there are 3 things certain in life:
1. Death
2. Taxes
3. Boycotting/leaving games early in protest not working, ever, and looking weird and embarrassing for those that attempt it.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 05, 2024, 02:29:39 PM
I'm not boycotting watching the best team we have had in a generation - I just won't spend another penny in the ground or shop.

Good idea tbh. I wouldnt spend any more money at ground anyway. The foods terrible and over priced. You wait forever too
Title: Re: Chris Heck - President of Business Operations
Post by: cdward on September 05, 2024, 03:33:17 PM
This is just another example of the world we live in today, where consumer capitalism is rife.
Heck will keep pushing until he is told to stop.

Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 05, 2024, 03:44:04 PM
In anticipation of this happening I already started boycotting the food and drink at Villa Park 20 years ago
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 05, 2024, 03:44:45 PM
(https://pbs.twimg.com/media/GWt7RKZWEAA02-E?format=jpg&name=small)
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 05, 2024, 03:46:24 PM
In anticipation of this happening I already started boycotting the food and drink at Villa Park 20 years ago

I'm just going to piss straight on the floor, cut out the middle man.
Title: Re: Chris Heck - President of Business Operations
Post by: Goldenballs on September 05, 2024, 04:26:42 PM
I don't like to nay-say and I've no better ideas myself, but there are 3 things certain in life:
1. Death
2. Taxes
3. Boycotting/leaving games early in protest not working, ever, and looking weird and embarrassing for those that attempt it.

That's why I think the best way to highlight it, is for the crowd to loudly call him a wanker on a TV game.

The commentator would make a remark about the crowd making their feelings known about high ticket prices, highlighting it again. Maybe a camera cuts to him or the owners looking shifty.

Pretty much my stock answer to all of the problems in life, loudly call someone a wanker 👍🏻
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on September 05, 2024, 04:33:45 PM
(https://pbs.twimg.com/media/GWt7RKZWEAA02-E?format=jpg&name=small)

That is very good
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 05, 2024, 04:39:34 PM
I would never advocate a wholesale boycott - it never gets off the ground and why should thousands of people not go to a game they have already paid for.  What I think could have traction is simply that those of us with memberships who are already saying they can't afford everything say none of us will go to a specific match. 

Preferably pick a game where the opposition has poor away support (Bournemouth, Brentford or Southampton) and so the Upper Witton doesn't sell either - suddenly after three years of consistent sell-outs you potentially have a game with 7-8k empty seats, and next to no-one using GA+.  Make the club realise that the ridiculous CL prices have simply cannibalised our support from other games, and half of the £800k extra made from pissing everyone off has been cancelled out.

Those attending the game can then also still spending 90 minutes singing Chris Heck is a Wanker - double protest for the price of one.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on September 05, 2024, 04:41:08 PM
This is clearly an attack on the working class and families.

Oh grow up - this has nothing to do with politics and everything to do with an organisation that has missed read the environment it operates in.
I would imagine Heck has looked at all those we are trying to chase for revenue, those that have been fleecing their fans for years, and has tried to emulate them.
He is in a poor stating point as they do have years of exploiting the rules, manipulating every marketing opportunity possible (even unsavoury ones like visiting countries that practiced genocide) to be allowed to be in competitions that generate so much cash that match day revenues are small fry - yet still they fleece their supporters.

How many of the North West brigade of fans from all sides were left by the wayside years ago - same with the North London lot.

We had a crap business man and a huge philanthropist in Lerner - where did that get him and us?

They have got this wrong clearly - lets hope they admit it and attempt to put it right 
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 05, 2024, 04:53:50 PM
This is just another example of the world we live in today, where consumer capitalism is rife.
Since the pandemic its seemed like a free for all
Title: Re: Chris Heck - President of Business Operations
Post by: j66acd on September 05, 2024, 04:58:43 PM
I’m going to keep banging the drum for an 82nd minute walkout against Everton. 3 points guaranteed by that point and it will be there for the millions to see on their Amazon firestick. And I’ll moon the hospitality box in the Trinity on the way out.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 05, 2024, 05:12:06 PM
I don't like to nay-say and I've no better ideas myself, but there are 3 things certain in life:
1. Death
2. Taxes
3. Boycotting/leaving games early in protest not working, ever, and looking weird and embarrassing for those that attempt it.

That's why I think the best way to highlight it, is for the crowd to loudly call him a wanker on a TV game.

The commentator would make a remark about the crowd making their feelings known about high ticket prices, highlighting it again. Maybe a camera cuts to him or the owners looking shifty.

Pretty much my stock answer to all of the problems in life, loudly call someone a wanker 👍🏻

Sound advice, maybe someone with skill should edit this clip and stick Heck's face on top of Paul Whitehouse's.

Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 05, 2024, 05:13:26 PM
Lower Grounds
Everton £145 per person
Wolves £175 pp
Man U £210 pp
Title: Re: Chris Heck - President of Business Operations
Post by: jwarry on September 05, 2024, 05:16:00 PM
This is just another example of the world we live in today, where consumer capitalism is rife.
Since the pandemic its seemed like a free for all

Indeed, here in my home town I was paying less than a quid for a pint of beer now it’s near on £2.50, rip off!!!
Title: Re: Chris Heck - President of Business Operations
Post by: LeeS on September 05, 2024, 05:23:13 PM
My dentist used to charge £60 for a hygienist appointment. Just got fleeced for £115!!!
Title: Re: Chris Heck - President of Business Operations
Post by: gpbarr on September 05, 2024, 05:25:18 PM
While i understand the outrage, its really just a continuation of how the games has, over the past 30 years, fundamentally changed and moved away from tits working class roots.

We worship the owners - but don't let any one fool you, they are business men and their interest in our club is money driven, nothing more or less.

We worship the players - but while we struggle to meet basic living standards, they are down at the Ferrari dealer sipping champagne as they decide between red or yellow.

Love him or hate him, Chris Heck isn't the problem. Shoot the messenger if you like, the problem will remain. He is an employee, told to do a job, and he's doing it.

I have made this point before - Man city are a great example of the demise of the game. They used to be a working class club in the 70's, Maine Road was a classic stadium to visit, and was always a great atmosphere. Now they have sold their souls - the stadium, the support, and the atmosphere has all gone, replaced with a plastic veneer - players earning more in a week than most fans would earn in a decade, sold out to the prawn brigade. And this is now the world's most successful club, a prime example of the fate that beholds the game.

I only manage to get to 4-5 games a season given I live in the US. i feel desperately sorry for those fans with kids or parents who now are being priced out, whose pockets are being fleeced while the game is destroyed.

Maybe one day, the course the game is on will be checked, but until then, get used to it - this is the new norm.

           

 
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 05:32:14 PM
Hopefully some wordsmith on the Holte will come up with a song for the Everton game...unpleasant and directed solely at our friend, the thick skinned little Barney Rubble lookalike, who has managed to infuriate what seems to be most of the fan base ...
..if everyone leaves early he wouldn't care less, make it vocal and let him have it from the Holte...
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 05:33:40 PM
While i understand the outrage, its really just a continuation of how the games has, over the past 30 years, fundamentally changed and moved away from tits working class roots.

We worship the owners - but don't let any one fool you, they are business men and their interest in our club is money driven, nothing more or less.

We worship the players - but while we struggle to meet basic living standards, they are down at the Ferrari dealer sipping champagne as they decide between red or yellow.

Love him or hate him, Chris Heck isn't the problem. Shoot the messenger if you like, the problem will remain. He is an employee, told to do a job, and he's doing it.

I have made this point before - Man city are a great example of the demise of the game. They used to be a working class club in the 70's, Maine Road was a classic stadium to visit, and was always a great atmosphere. Now they have sold their souls - the stadium, the support, and the atmosphere has all gone, replaced with a plastic veneer - players earning more in a week than most fans would earn in a decade, sold out to the prawn brigade. And this is now the world's most successful club, a prime example of the fate that beholds the game.

I only manage to get to 4-5 games a season given I live in the US. i feel desperately sorry for those fans with kids or parents who now are being priced out, whose pockets are being fleeced while the game is destroyed.

Maybe one day, the course the game is on will be checked, but until then, get used to it - this is the new norm.

           

 
got as far as tit's...
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 05, 2024, 05:33:45 PM
over the past 30 years, fundamentally changed and moved away from tits working

 

Have you been reading my diary?
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 05, 2024, 05:34:32 PM
It won't happen. This will stick, they will sell tickets galore and we have to like it or lump it unfortunately.

There are plenty of non-Villa diehard fans who will buy the tickets if we don't.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 05, 2024, 05:36:34 PM
Hopefully some wordsmith on the Holte will come up with a song for the Everton game...unpleasant and directed solely at our friend, the thick skinned little Barney Rubble lookalike, who has managed to infuriate what seems to be most of the fan base ...

If he's thick-skinned, what's the point in doing a song?
Title: Re: Chris Heck - President of Business Operations
Post by: danno on September 05, 2024, 05:37:43 PM
It won't happen. This will stick, they will sell tickets galore and we have to like it or lump it unfortunately.

There are plenty of non-Villa diehard fans who will buy the tickets if we don't.

I like the movie as much as anyone, but why will fans of John McClane necessarily want to watch Villa vs Bayern?
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 05, 2024, 05:38:47 PM
While i understand the outrage, its really just a continuation of how the games has, over the past 30 years, fundamentally changed and moved away from tits working class roots.

Agreed, we don't even have a Miss Aston Villa these days.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 05, 2024, 05:39:00 PM
It won't happen. This will stick, they will sell tickets galore and we have to like it or lump it unfortunately.

There are plenty of non-Villa diehard fans who will buy the tickets if we don't.

Which might work for them while we're doing well. But we're already not selling out the ground, and the far-too-expensive hospitality has got loads of capacity left.  If we go on to have a season that's below expectations, they might find they've shot themselves in the foot when there's lots of capacity left, for say, Villa against Southampton.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on September 05, 2024, 05:40:10 PM
It won't happen. This will stick, they will sell tickets galore and we have to like it or lump it unfortunately.

There are plenty of non-Villa diehard fans who will buy the tickets if we don't.

I think that's right and the season ticket holder window doesn't seem v long for Bayern.

I think they made the choice not to expand the stadium and after that point were going to milk 40k for whatever they could get and Heck is focussed on his targets.

So I think regular supporters being disgruntled isn't going to bother them too much.

Although if we have a poor start the Bolgna and Celtic attendances couyld be challenging.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 05, 2024, 05:41:04 PM
It won't happen. This will stick, they will sell tickets galore and we have to like it or lump it unfortunately.

There are plenty of non-Villa diehard fans who will buy the tickets if we don't.

I like the movie as much as anyone, but why will fans of John McClane necessarily want to watch Villa vs Bayern?

You've never heard us sing 'Yippee-Ki-Yay, Holteenders in the Sky'?
Title: Re: Chris Heck - President of Business Operations
Post by: danno on September 05, 2024, 05:43:19 PM
It won't happen. This will stick, they will sell tickets galore and we have to like it or lump it unfortunately.

There are plenty of non-Villa diehard fans who will buy the tickets if we don't.

I like the movie as much as anyone, but why will fans of John McClane necessarily want to watch Villa vs Bayern?

You've never heard us sing 'Yippee-Ki-Yay, Holteenders in the Sky'?

True, I myself have sung it... with a vengeance!
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on September 05, 2024, 05:46:00 PM
I've been driving around a bit with work today and the club has been taking pelters all day on Talksport.  It's not really a great look for them and it seems that it could have all been pretty avoidable to me. 

Making tickets for all of the group stage games 'Category A' games would have surely sufficed and no-one really would have batted an eyelid. 
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 05:49:11 PM
I've been driving around a bit with work today and the club has been taking pelters all day on Talksport.  It's not really a great look for them and it seems that it could have all been pretty avoidable to me. 

Making tickets for all of the group stage games 'Category A' games would have surely sufficed and no-one really would have batted an eyelid.
This exactly
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 05, 2024, 05:57:48 PM
Looks like they aren't backing down. Twenty-four hours of negative publicity hasn't shifted them, Henry Winter openly saying he never considered Villa a greedy club until now.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 07:05:06 PM
It won't happen. This will stick, they will sell tickets galore and we have to like it or lump it unfortunately.

There are plenty of non-Villa diehard fans who will buy the tickets if we don't.
A yes and no, they will sell plenty of tickets for the time being. But at some point there will be a tipping point.

As regards non villa die hards, I asked in the office if anyone fancied a CL ticket if we didn't sell out, and was met with " just watch it on the telly for nothing" type of reply.... we are not yet a football tourist destination, maybe one day.
Title: Re: Chris Heck - President of Business Operations
Post by: ozzjim on September 05, 2024, 07:30:51 PM
It won't happen. This will stick, they will sell tickets galore and we have to like it or lump it unfortunately.

There are plenty of non-Villa diehard fans who will buy the tickets if we don't.
A yes and no, they will sell plenty of tickets for the time being. But at some point there will be a tipping point.

As regards non villa die hards, I asked in the office if anyone fancied a CL ticket if we didn't sell out, and was met with " just watch it on the telly for nothing" type of reply.... we are not yet a football tourist destination, maybe one day.

Of course there will be a tipping point. But the gamble I am sure will be that it will come when other revenues are able to dwarf ticket sales. If this strategy makes them £3-5M this season on CL tickets, that's over 1% of revenue. It would be less than 0.5% for all of the other top 6 sides.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 07:34:10 PM
Hopefully some wordsmith on the Holte will come up with a song for the Everton game...unpleasant and directed solely at our friend, the thick skinned little Barney Rubble lookalike, who has managed to infuriate what seems to be most of the fan base ...

If he's thick-skinned, what's the point in doing a song?
You could send him an email...he'll put it in junk
Write him a letter..in the bin
When people get angry or feel hard done by they get vocal, and always have done. Because it gets noticed.
Thick skinned or not, nobody wants their face on the TV while the crowd gives them pelters
Title: Re: Chris Heck - President of Business Operations
Post by: wozwebs on September 05, 2024, 07:37:24 PM
We were all warned about this bloke and it's coming to fruition. Credit to him on the Adidas deal but to alienate fans like this is the final straw
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 05, 2024, 07:53:32 PM
I may have missed it amongst the ticket price issues but has anyone at the club explained the Arsenal debacle yet?
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 05, 2024, 08:11:17 PM
Don’t be silly, Heck has far bigger upcoming PR disasters to ignore than the Arsenal match.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 05, 2024, 08:11:54 PM
I may have missed it amongst the ticket price issues but has anyone at the club explained the Arsenal debacle yet?
Nope, no explanation no apology.
Just contempt.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 05, 2024, 08:16:45 PM
Don’t be silly, Heck has far bigger upcoming PR disasters to ignore than the Arsenal match.

Crowd trouble in one of his over the top priced, wank named, all inclusive packages taken up by away supporters is my guess.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 05, 2024, 08:18:11 PM
We were all warned about this bloke and it's coming to fruition. Credit to him on the Adidas deal but to alienate fans like this is the final straw

Buxton FC also got Adidas shirts this season so it’s good but it’s not like he negotiated the London Bridge deal
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 05, 2024, 08:19:30 PM
Well I’m shocked!
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on September 05, 2024, 08:27:22 PM
Given the owner  Nasserf influence I think the Adidas deal was likely to come about.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 05, 2024, 08:30:38 PM
Getting an Adidas shirt isn't hard, getting them to pay you a hefty chunk for wearing it is.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 05, 2024, 08:33:34 PM
If getting an Adidas shirt is that easy, why haven't we had one before now?
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on September 05, 2024, 08:36:58 PM
Maybe some aren't aware Nasserf Sawiris has a stake in Adidas.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 05, 2024, 08:37:28 PM
Because they didn't want to stump up. So we went with companies that did. That's my point. If you want to pay them or wear them when they don't pay you it's not exactly a battle to get them. Having them pay you millions is.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 08:37:34 PM
It won't happen. This will stick, they will sell tickets galore and we have to like it or lump it unfortunately.

There are plenty of non-Villa diehard fans who will buy the tickets if we don't.
A yes and no, they will sell plenty of tickets for the time being. But at some point there will be a tipping point.

As regards non villa die hards, I asked in the office if anyone fancied a CL ticket if we didn't sell out, and was met with " just watch it on the telly for nothing" type of reply.... we are not yet a football tourist destination, maybe one day.

Of course there will be a tipping point. But the gamble I am sure will be that it will come when other revenues are able to dwarf ticket sales. If this strategy makes them £3-5M this season on CL tickets, that's over 1% of revenue. It would be less than 0.5% for all of the other top 6 sides.
Don't know what others think, but is infuriating almost the entire fan base a price worth paying for 0.5% of revenue..?
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 05, 2024, 08:38:24 PM
If getting an Adidas shirt is that easy, why haven't we had one before now?

Fulham have one mate. Do you think they are a bigger draw than us? Especially now we are a champions league club? it wasn't exactly the deal of the century now was it?
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 05, 2024, 08:48:31 PM
If getting an Adidas shirt is that easy, why haven't we had one before now?

Fulham have one mate. Do you think they are a bigger draw than us? Especially now we are a champions league club? it wasn't exactly the deal of the century now was it?

There's lot to have a pop at him for but shrugging about the Adidas deal is a tad petty.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 09:05:08 PM
Fair play to Heck on the Adidas deal and getting it over the line.
With Sawiris in the background and CL on the table it would have been something of a tap in surely?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 05, 2024, 09:19:56 PM
If getting an Adidas shirt is that easy, why haven't we had one before now?

Fulham have one mate. Do you think they are a bigger draw than us? Especially now we are a champions league club? it wasn't exactly the deal of the century now was it?

It isn’t quite that simple.

Blues wear Nike, or at least they did last season. Means nothing.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 05, 2024, 09:23:48 PM
Fair play to Heck on the Adidas deal and getting it over the line.
With Sawiris in the background and CL on the table it would have been something of a tap in surely?

When Nas said Heck was fab, I thought he was praising him.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on September 05, 2024, 09:28:00 PM
Hell be judged on whether he hits his objectives - I think it will be as simple as that.

The owners tend to back people until such a point that they decide they are not doing a good enough job.  they backed Gerrard's plans, they backed Purslow's plans and they have back Heck's plans.  Ultimately if he delivers on his targets then they will be happy - its only the decision's Heck make dont pay dividend that they will act. I dont think they get involved in the detail to that extent

I dont think any of them (even Heck) like it, but see it a neccessary evil of what they need to do to achieve the clubs overall goals. 
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 05, 2024, 09:29:01 PM
Fair play to Heck on the Adidas deal and getting it over the line.
With Sawiris in the background and CL on the table it would have been something of a tap in surely?

If that were the case, why didn’t Purslow tap it in?

Sawiris is the largest private shareholder in Adidas but his holding is a small percent and even then, being a shareholder doesn’t give you executive power to make decisions like doing a big deal with Villa
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on September 05, 2024, 09:29:38 PM
Regards Adidas
The colab is where it's at for the next stage.
Collaboration for Aston Villa kits and off duty range.
Getting non Villa supporters and non footballer supporters to wear Villa merchandise clothing.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 09:48:42 PM
Fair play to Heck on the Adidas deal and getting it over the line.
With Sawiris in the background and CL on the table it would have been something of a tap in surely?

If that were the case, why didn’t Purslow tap it in?

Sawiris is the largest private shareholder in Adidas but his holding is a small percent and even then, being a shareholder doesn’t give you executive power to make decisions like doing a big deal with Villa
Don't remember being in the top four and Champions League when Purslow was here? Which is the main factor in us getting a decent deal with Adidas
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 05, 2024, 10:08:06 PM
Fair play to Heck on the Adidas deal and getting it over the line.
With Sawiris in the background and CL on the table it would have been something of a tap in surely?

If that were the case, why didn’t Purslow tap it in?

Sawiris is the largest private shareholder in Adidas but his holding is a small percent and even then, being a shareholder doesn’t give you executive power to make decisions like doing a big deal with Villa
Don't remember being in the top four and Champions League when Purslow was here? Which is the main factor in us getting a decent deal with Adidas

That’s fair enough but in that case, how is it a tap in?

‘All’ we had to do was get into the champions league.

Heck is a wanker but there is no need to trivialise his actual achievements. There is enough stick to beat him with without needing to do that.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 05, 2024, 10:08:12 PM
Maybe some aren't aware Nasserf Sawiris has a stake in Adidas.

What? Why has no one mentioned this before?
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 05, 2024, 10:10:06 PM
Maybe some aren't aware Nasserf Sawiris has a stake in Adidas.

What? Why has no one mentioned this before?

I believe he sold his stake as the 'conflict of interest' prevented us from having Adidas as our kit supplier.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 05, 2024, 10:11:22 PM
If getting an Adidas shirt is that easy, why haven't we had one before now?

Fulham have one mate. Do you think they are a bigger draw than us? Especially now we are a champions league club? it wasn't exactly the deal of the century now was it?

As PWS alluded to, it all depends on what the deal is. When we got Nike it sounded impressive until someone worked out the figures involved.   
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 05, 2024, 10:12:07 PM
Well, my tipping point is here and now. I won’t be going to any of the CL games and what’s surprised me is that I’m not even fussed about not going.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 05, 2024, 10:16:50 PM
On all the villa uploads on socila media 90% of the comments are critical of the prices.

They can't ignore this. This is too unpopular 
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 05, 2024, 10:19:34 PM
On all the villa uploads on socila media 90% of the comments are critical of the prices.

They can't ignore this. This is too unpopular
Tickets for Bayern start to go on sale tomorrow, I think they are ignoring it.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 05, 2024, 10:21:04 PM
People may be critical, but many will still pay it, and thereby the club will understandably believe that they have got the pricing right. Why wouldn't they?  Talk is cheap.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 10:21:40 PM
Fair play to Heck on the Adidas deal and getting it over the line.
With Sawiris in the background and CL on the table it would have been something of a tap in surely?

If that were the case, why didn’t Purslow tap it in?

Sawiris is the largest private shareholder in Adidas but his holding is a small percent and even then, being a shareholder doesn’t give you executive power to make decisions like doing a big deal with Villa
Don't remember being in the top four and Champions League when Purslow was here? Which is the main factor in us getting a decent deal with Adidas

That’s fair enough but in that case, how is it a tap in?

‘All’ we had to do was get into the champions league.

Heck is a wanker but there is no need to trivialise his actual achievements. There is enough stick to beat him with without needing to do that.
Any club in the top four and or Champions League would have kit manufacturers extremely keen to supply them for positive exposure. Its nothing new. I'd imagine a few would have been keen to supply us on a deal that was good for us. As I said fair play to him for getting it over the line, but if Gerrard was still here we'd be in Macron again. But you're correct,  he is a Wa##er
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on September 05, 2024, 10:23:47 PM
I think the club is fortunate the biggest game is first as more people will swallow it.  I cant see it changing - maybe the will do a discount for one of the games if demand isnt what is expected.

It doesnt make it right - im pretty sure they would have factored in this backlash into there decision making
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 05, 2024, 10:24:48 PM
I think the club is fortunate the biggest game is first as more people will swallow it.  I cant see it changing - maybe the will do a discount for one of the games if demand isnt what is expected.

It doesnt make it right - im pretty sure they would have factored in this backlash into there decision making
I don’t, it’s not business smart.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 05, 2024, 10:28:46 PM
Singing songs about Heck won’t bother him one bit, in fact he’ll probably enjoy the attention. The one and only way to get under his skin is to present him with thousands of unsold seats to look over, but that won’t happen, so it’s all a bit pointless.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on September 05, 2024, 10:29:48 PM
I think the club is fortunate the biggest game is first as more people will swallow it.  I cant see it changing - maybe the will do a discount for one of the games if demand isnt what is expected.

It doesnt make it right - im pretty sure they would have factored in this backlash into there decision making
I don’t, it’s not business smart.
They have to make unpopular decisions - as they cant think purely long term due to PSR / UEFA's restraints.  They would have probably modelled it and worked out the optimum price.  Its not good from a PR perspective - but that doesnt mean its not business smart.  Not defending it.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 05, 2024, 10:37:26 PM
Maybe some aren't aware Nasserf Sawiris has a stake in Adidas.

True, there's a tribe in the Amazon I think.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 05, 2024, 10:40:58 PM
I think the club is fortunate the biggest game is first as more people will swallow it.  I cant see it changing - maybe the will do a discount for one of the games if demand isnt what is expected.

It doesnt make it right - im pretty sure they would have factored in this backlash into there decision making
I don’t, it’s not business smart.
They have to make unpopular decisions - as they cant think purely long term due to PSR / UEFA's restraints.  They would have probably modelled it and worked out the optimum price.  Its not good from a PR perspective - but that doesnt mean its not business smart.  Not defending it.
I don’t think the owners made the decision, I don’t understand why people think that multi billionaires with multiple business interests would get involved in ticket pricing.
Now there is a problem and they are aware of it but they would have not wanted it this way.
It damages the brand, why do you think they went to all the trouble with the kit launch and the megastore opening. They want the brand to have a feel good factor, pissing loads of people off and getting negative national TV and Newspaper coverage is not good brand management.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 10:43:49 PM
A season when we have so much to look forward to, for younger fans the best ever, with an elite manager and a young exciting team. And yet we're refusing to go to games, fed up with issues with the stadium, some saying they're done with football.

Sad times.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 05, 2024, 10:49:43 PM
On Back Pages Tonight (SSN) in a minute.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on September 05, 2024, 10:50:47 PM
I think the club is fortunate the biggest game is first as more people will swallow it.  I cant see it changing - maybe the will do a discount for one of the games if demand isnt what is expected.

It doesnt make it right - im pretty sure they would have factored in this backlash into there decision making
I don’t, it’s not business smart.
They have to make unpopular decisions - as they cant think purely long term due to PSR / UEFA's restraints.  They would have probably modelled it and worked out the optimum price.  Its not good from a PR perspective - but that doesnt mean its not business smart.  Not defending it.
I don’t think the owners made the decision, I don’t understand why people think that multi billionaires with multiple business interests would get involved in ticket pricing.
Now there is a problem and they are aware of it but they would have not wanted it this way.
It damages the brand, why do you think they went to all the trouble with the kit launch and the megastore opening. They want the brand to have a feel good factor, pissing loads of people off and getting negative national TV and Newspaper coverage is not good brand management.
yeah given all that will they undermine the team they have appointed?  Its bad brand management sure - but look at how much other big clubs have damaged there brand with no long term impact.  Im not saying they should charge these prices - but I dont expect them to change there minds either.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 05, 2024, 10:59:43 PM
On Back Pages Tonight (SSN) in a minute.

They over-ran talking inconsequential shite about Manure, we didn’t get a mention in the end. We’re on the back page of the Metro tomorrow anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on September 05, 2024, 11:08:12 PM
I think the club is fortunate the biggest game is first as more people will swallow it.  I cant see it changing - maybe the will do a discount for one of the games if demand isnt what is expected.

It doesnt make it right - im pretty sure they would have factored in this backlash into there decision making
I don’t, it’s not business smart.
I don't know the level of business acumen but what are people expecting from Heck in his role?
He's employed by the club.
This is the literal price of success which unfortunately doesn't seemingly reward loyalty
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on September 05, 2024, 11:08:58 PM
(https://pbs.twimg.com/media/GWt7RKZWEAA02-E?format=jpg&name=small)

That is very good

I can't imagine who created this in a rage this morning.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 11:15:09 PM
Henry Winter has described our ticketing policy as both folly and arrogance tonight.
Can't really argue with that.
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on September 05, 2024, 11:19:32 PM
This is what I wrote to the fancomplaints email, and Lee. Anyone debating whether it's worth it, please do.

Dear Lee, and whoever picks up the complaint inbox.
I know I'm not the first into your inbox. I probably won't be the last. And in all honesty, I've debated all day whether it's really worth the effort of my time or yours.
But here's the thing. When my dad took me to my first ever Villa game nearly forty years ago, I fell in love. An unconditional love, I thought. A 120x80m patch of grass that my dad worshipped for decades, and his dad, and before that my great grandad had his ashes scattered in front of the old Witton end terrace.
I never thought I'd question that loyalty. That love. Not when I had posters of the 81 and 82 squads on my first bedroom wall. Not when I listened to the radio in 1988, hearing us get promoted with an away draw at Swindon. Not in the trophy-lifting years of Big Ron and water-walking Brian.
When Martin O'Neil turned his back on us, I was cut deep. It made me more resolved to cheer the lads on. The day we were relegated, I was the last one off the Holte. The club's pain is my pain.
Lee, you've been here for decades. You know there are loads like me. And you've seen the backlash on social media too these last two days. I don't hold you in any way responsible, but as fan liaison officer, I need you to know just how far apart from the club I feel today.
Two weeks ago, I stood in the Holte car park. Not allowed in the Suite anymore, that's for the corporate shilling these days. I know my place. All I want is a pie and pint, somewhere out of the wet and wind of winter. The one shipping container did its best to keep us regular punters in pints. Get there early we were told, only for the queues to snake halfway to the station when the turnstiles wouldn't open. Not one tannoy announcement, not one megaphone, not one person taking ownership of the issue and avoiding the risk of crushes when the gates finally did open 45 minutes late.
I wasn't expecting the hanging gardens of Babylon once inside. But equally, when prices are now double digits higher (again) than last season, I expect more than toilets flowing with piss. I was there in the 80s, along with 12,000 fans. I was there in the Championship, when stands were closed. Now what exactly are we paying for off the pitch?
Chris Heck has one KPI as I see it. Get us to £400m income as quickly as possible. He's only here to make profit, not friends. His carefully choreographed appearances, infrequent and insincere do nothing to dispel that notion. First it was the suite, then it was the lack of consultation (as per FA rules) about the badge change, then the Terrace View. The charge sheet goes on. And speaking of charging, here we are.
I knew we'd get hit with big prices for the Champions League nights. That anthem should send shivers down all our spines. Instead it will send a reflux of bile back into our bellies. There was a chance to acknowledge the club simply got it wrong on this one. Just like Everton in the cup last year. But there's no sorry anymore. Just a corporate line on acknowledging the issues, while having no intention of actually engaging with them.
I'm privileged. I can afford these prices. And I'll probably pay them, because I watched with my own eyes the last time we played Bayern Munich. I know what it means. But I also know what it means for the thousands of others who went to Rotherham, Wigan and Barnsley. Who were there when we were shit. Who kept the club going when it was most in danger of going under.
The sense now, here, in 2024, is that actually you don't want me at the club. You'd rather have some day-tripper, paying twice the price and spraying cash at the club shop. Maybe that's what it will take to get to Heck's magical £400m bonus clause. But glory is temporary. And when the club misses out on Europe. Or has that blip in form. Or goes out of a cup early, the tourists won't want to sit in our seats any more. And who will fill Villa Park then? Not the likes of me. Not the kids who never got to see Bayern or even Bologna in real life, because their parents couldn't afford it.
It won't bother Heck. He'll be long gone by then. Just another in a line of club fanbases he's screwed over. And do you know what? It likely won't bother me either. I'll have found a new unconditional love.
And right now, that's what hurts the most. £320 for four matches of football. Let that properly sink in. It's not just the urinals that are taking the piss.
Doubling down on the prices today was a missed opportunity. This won't go away, not now it's being taken up by so many people, both Villans and football fans more broadly. We used to be a club with class. Now, it's not even just the working classes being pushed away.
120 miles away from Villa Park, I've never felt this far away from what was and has always been my club. Please heed to anger, not just from me, but thousands across Villa Park.
Don't miss this fleeting opportunity to put things right.
Regards.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 05, 2024, 11:25:27 PM
Exigo, brilliant and from the heart. Well said
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 05, 2024, 11:30:43 PM
It's a fantastic letter, it's heartfelt and superbly written but will it achieve  anything if you just hand over your £320 anyway? I just hope it does.
Title: Re: Chris Heck - President of Business Operations
Post by: PaulMcGrathsNo5Shirt on September 05, 2024, 11:35:15 PM
This is what I wrote to the fancomplaints email, and Lee. Anyone debating whether it's worth it, please do.

Dear Lee, and whoever picks up the complaint inbox.
I know I'm not the first into your inbox. I probably won't be the last. And in all honesty, I've debated all day whether it's really worth the effort of my time or yours.
But here's the thing. When my dad took me to my first ever Villa game nearly forty years ago, I fell in love. An unconditional love, I thought. A 120x80m patch of grass that my dad worshipped for decades, and his dad, and before that my great grandad had his ashes scattered in front of the old Witton end terrace.
I never thought I'd question that loyalty. That love. Not when I had posters of the 81 and 82 squads on my first bedroom wall. Not when I listened to the radio in 1988, hearing us get promoted with an away draw at Swindon. Not in the trophy-lifting years of Big Ron and water-walking Brian.
When Martin O'Neil turned his back on us, I was cut deep. It made me more resolved to cheer the lads on. The day we were relegated, I was the last one off the Holte. The club's pain is my pain.
Lee, you've been here for decades. You know there are loads like me. And you've seen the backlash on social media too these last two days. I don't hold you in any way responsible, but as fan liaison officer, I need you to know just how far apart from the club I feel today.
Two weeks ago, I stood in the Holte car park. Not allowed in the Suite anymore, that's for the corporate shilling these days. I know my place. All I want is a pie and pint, somewhere out of the wet and wind of winter. The one shipping container did its best to keep us regular punters in pints. Get there early we were told, only for the queues to snake halfway to the station when the turnstiles wouldn't open. Not one tannoy announcement, not one megaphone, not one person taking ownership of the issue and avoiding the risk of crushes when the gates finally did open 45 minutes late.
I wasn't expecting the hanging gardens of Babylon once inside. But equally, when prices are now double digits higher (again) than last season, I expect more than toilets flowing with piss. I was there in the 80s, along with 12,000 fans. I was there in the Championship, when stands were closed. Now what exactly are we paying for off the pitch?
Chris Heck has one KPI as I see it. Get us to £400m income as quickly as possible. He's only here to make profit, not friends. His carefully choreographed appearances, infrequent and insincere do nothing to dispel that notion. First it was the suite, then it was the lack of consultation (as per FA rules) about the badge change, then the Terrace View. The charge sheet goes on. And speaking of charging, here we are.
I knew we'd get hit with big prices for the Champions League nights. That anthem should send shivers down all our spines. Instead it will send a reflux of bile back into our bellies. There was a chance to acknowledge the club simply got it wrong on this one. Just like Everton in the cup last year. But there's no sorry anymore. Just a corporate line on acknowledging the issues, while having no intention of actually engaging with them.
I'm privileged. I can afford these prices. And I'll probably pay them, because I watched with my own eyes the last time we played Bayern Munich. I know what it means. But I also know what it means for the thousands of others who went to Rotherham, Wigan and Barnsley. Who were there when we were shit. Who kept the club going when it was most in danger of going under.
The sense now, here, in 2024, is that actually you don't want me at the club. You'd rather have some day-tripper, paying twice the price and spraying cash at the club shop. Maybe that's what it will take to get to Heck's magical £400m bonus clause. But glory is temporary. And when the club misses out on Europe. Or has that blip in form. Or goes out of a cup early, the tourists won't want to sit in our seats any more. And who will fill Villa Park then? Not the likes of me. Not the kids who never got to see Bayern or even Bologna in real life, because their parents couldn't afford it.
It won't bother Heck. He'll be long gone by then. Just another in a line of club fanbases he's screwed over. And do you know what? It likely won't bother me either. I'll have found a new unconditional love.
And right now, that's what hurts the most. £320 for four matches of football. Let that properly sink in. It's not just the urinals that are taking the piss.
Doubling down on the prices today was a missed opportunity. This won't go away, not now it's being taken up by so many people, both Villans and football fans more broadly. We used to be a club with class. Now, it's not even just the working classes being pushed away.
120 miles away from Villa Park, I've never felt this far away from what was and has always been my club. Please heed to anger, not just from me, but thousands across Villa Park.
Don't miss this fleeting opportunity to put things right.
Regards.

Brilliant post
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on September 05, 2024, 11:42:55 PM
Great letter Exigo
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 05, 2024, 11:45:42 PM
This is what I wrote to the fancomplaints email, and Lee. Anyone debating whether it's worth it, please do.

Dear Lee, and whoever picks up the complaint inbox.
I know I'm not the first into your inbox. I probably won't be the last. And in all honesty, I've debated all day whether it's really worth the effort of my time or yours.
But here's the thing. When my dad took me to my first ever Villa game nearly forty years ago, I fell in love. An unconditional love, I thought. A 120x80m patch of grass that my dad worshipped for decades, and his dad, and before that my great grandad had his ashes scattered in front of the old Witton end terrace.
I never thought I'd question that loyalty. That love. Not when I had posters of the 81 and 82 squads on my first bedroom wall. Not when I listened to the radio in 1988, hearing us get promoted with an away draw at Swindon. Not in the trophy-lifting years of Big Ron and water-walking Brian.
When Martin O'Neil turned his back on us, I was cut deep. It made me more resolved to cheer the lads on. The day we were relegated, I was the last one off the Holte. The club's pain is my pain.
Lee, you've been here for decades. You know there are loads like me. And you've seen the backlash on social media too these last two days. I don't hold you in any way responsible, but as fan liaison officer, I need you to know just how far apart from the club I feel today.
Two weeks ago, I stood in the Holte car park. Not allowed in the Suite anymore, that's for the corporate shilling these days. I know my place. All I want is a pie and pint, somewhere out of the wet and wind of winter. The one shipping container did its best to keep us regular punters in pints. Get there early we were told, only for the queues to snake halfway to the station when the turnstiles wouldn't open. Not one tannoy announcement, not one megaphone, not one person taking ownership of the issue and avoiding the risk of crushes when the gates finally did open 45 minutes late.
I wasn't expecting the hanging gardens of Babylon once inside. But equally, when prices are now double digits higher (again) than last season, I expect more than toilets flowing with piss. I was there in the 80s, along with 12,000 fans. I was there in the Championship, when stands were closed. Now what exactly are we paying for off the pitch?
Chris Heck has one KPI as I see it. Get us to £400m income as quickly as possible. He's only here to make profit, not friends. His carefully choreographed appearances, infrequent and insincere do nothing to dispel that notion. First it was the suite, then it was the lack of consultation (as per FA rules) about the badge change, then the Terrace View. The charge sheet goes on. And speaking of charging, here we are.
I knew we'd get hit with big prices for the Champions League nights. That anthem should send shivers down all our spines. Instead it will send a reflux of bile back into our bellies. There was a chance to acknowledge the club simply got it wrong on this one. Just like Everton in the cup last year. But there's no sorry anymore. Just a corporate line on acknowledging the issues, while having no intention of actually engaging with them.
I'm privileged. I can afford these prices. And I'll probably pay them, because I watched with my own eyes the last time we played Bayern Munich. I know what it means. But I also know what it means for the thousands of others who went to Rotherham, Wigan and Barnsley. Who were there when we were shit. Who kept the club going when it was most in danger of going under.
The sense now, here, in 2024, is that actually you don't want me at the club. You'd rather have some day-tripper, paying twice the price and spraying cash at the club shop. Maybe that's what it will take to get to Heck's magical £400m bonus clause. But glory is temporary. And when the club misses out on Europe. Or has that blip in form. Or goes out of a cup early, the tourists won't want to sit in our seats any more. And who will fill Villa Park then? Not the likes of me. Not the kids who never got to see Bayern or even Bologna in real life, because their parents couldn't afford it.
It won't bother Heck. He'll be long gone by then. Just another in a line of club fanbases he's screwed over. And do you know what? It likely won't bother me either. I'll have found a new unconditional love.
And right now, that's what hurts the most. £320 for four matches of football. Let that properly sink in. It's not just the urinals that are taking the piss.
Doubling down on the prices today was a missed opportunity. This won't go away, not now it's being taken up by so many people, both Villans and football fans more broadly. We used to be a club with class. Now, it's not even just the working classes being pushed away.
120 miles away from Villa Park, I've never felt this far away from what was and has always been my club. Please heed to anger, not just from me, but thousands across Villa Park.
Don't miss this fleeting opportunity to put things right.
Regards.
Wonderful stuff..
Are we going to have any fans left...
One rotten apple...
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on September 05, 2024, 11:48:23 PM
I think the club is fortunate the biggest game is first as more people will swallow it.  I cant see it changing - maybe the will do a discount for one of the games if demand isnt what is expected.

It doesnt make it right - im pretty sure they would have factored in this backlash into there decision making
I don’t, it’s not business smart.
They have to make unpopular decisions - as they cant think purely long term due to PSR / UEFA's restraints.  They would have probably modelled it and worked out the optimum price.  Its not good from a PR perspective - but that doesnt mean its not business smart.  Not defending it.
I don’t think the owners made the decision, I don’t understand why people think that multi billionaires with multiple business interests would get involved in ticket pricing.
Now there is a problem and they are aware of it but they would have not wanted it this way.
It damages the brand, why do you think they went to all the trouble with the kit launch and the megastore opening. They want the brand to have a feel good factor, pissing loads of people off and getting negative national TV and Newspaper coverage is not good brand management.


That’s how I see it, their portfolios are wide and varied, and they employ people to do the day to day running of business’s.
 I think the reaction to the prices will not be fitting in with their brand plans. They will be hearing the noise it has created.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 06, 2024, 12:32:05 AM
We should have a vote of confidence/ no confidence in Heck!

Title: Re: Chris Heck - President of Business Operations
Post by: wozwebs on September 06, 2024, 12:41:51 AM
Wonderful post, exactly as I and most of us are feeling eloquently put.

Check this post from 4 years ago from someone in the U.S.



(https://i.ibb.co/whHVMTK/IMG-6503.jpg) (https://ibb.co/whHVMTK)
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on September 06, 2024, 01:20:52 AM
If the club lets this go on through to next weekends nationally televised game vs Everton it’s going to be a massive PR disaster. I mean it already is. How they have not addressed this yet is beyond me. If they think sticking to their guns and hoping it blows over is the way to they are beyond ignorant or naive.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on September 06, 2024, 02:01:08 AM
I can easily see them sticking to their guns, Bayern tickets will fly like hot cakes and they will not give a shit. This will only really come back to haunt them if it goes to crap on the pitch, the goodwill has been firmly cashed. Let's hope Emery is here for a while!
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 02:07:42 AM
It's a fantastic letter, it's heartfelt and superbly written but will it achieve  anything if you just hand over your £320 anyway? I just hope it does.

It is indeed.  Thank you for writing it, sending it and sharing it Exigo. And yes what more can you do…
Title: Re: Chris Heck - President of Business Operations
Post by: PaulWinch again on September 06, 2024, 06:11:08 AM
They’ve made a big misstep here. It’s really poor and disrespectful to the fans, it’s bad PR more broadly, and it’ll look really bad if the stadium isn’t full for these games as well.

Title: Re: Chris Heck - President of Business Operations
Post by: PaulWinch again on September 06, 2024, 06:18:30 AM
Football clubs also seem to have forgotten that football without crowds is a pretty poor product. It’s not only Villa, although in this case it’s Villa making a big misjudgment, and football clubs assume people will just suck it up. That assumption may play out for a while,  but there will be a breaking point - could be our Champions League games, might not be. If you have a big drop in attendance or an audience that aren’t particularly engaged with then ultimately that’ll impact the big revenue streams.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 06, 2024, 06:49:25 AM
Well done Exigo, you have summed up what an awful lot of fans feel.
All the best mate,
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 06, 2024, 06:59:34 AM
On all the villa uploads on socila media 90% of the comments are critical of the prices.

They can't ignore this. This is too unpopular
Tickets for Bayern start to go on sale tomorrow, I think they are ignoring it.

I was referring to the other CL games.  I think they will wait see how this sells and if ita not selling well they will evaluate pricing before putting others on sale. If people pay it and it sells out they will just carry on doing it. They will just ignore a host of people moaning online. You have to protest with your wallet
Title: Re: Chris Heck - President of Business Operations
Post by: Nunkin1965 on September 06, 2024, 07:03:50 AM
Yes a great post Exigo and sums up the fans feelings brilliantly.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 06, 2024, 07:11:22 AM
Wonderful post, exactly as I and most of us are feeling eloquently put.

Check this post from 4 years ago from someone in the U.S.



(https://i.ibb.co/whHVMTK/IMG-6503.jpg) (https://ibb.co/whHVMTK)


Yeah, I did my research on how he got on in his jobs in America and was horrified. I posted something a while back about him changing the 76ers uniform and being absolutely adamant on what he did.

I have no doubt he'd be capable of changing the villa colours if there weren't rules against that sort of thing. I have always thought this guy was unsuited to this role.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 06, 2024, 07:25:31 AM
On all the villa uploads on socila media 90% of the comments are critical of the prices.

They can't ignore this. This is too unpopular
Tickets for Bayern start to go on sale tomorrow, I think they are ignoring it.

I was referring to the other CL games.  I think they will wait see how this sells and if ita not selling well they will evaluate pricing before putting others on sale. If people pay it and it sells out they will just carry on doing it. They will just ignore a host of people moaning online. You have to protest with your wallet


But before you said they can’t ignore it.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 06, 2024, 07:33:08 AM
They've heard us, the media, other third parties. And then they've got on with whatever it was they're doing. And that is that. This won't change, this won't improve and we'll never hear directly about this issue or any other we don't like.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 07:35:16 AM
Nothing can be done , all you can do is vote with your feet. Bayern will sell out for certain .
Title: Re: Chris Heck - President of Business Operations
Post by: dorsetvillian on September 06, 2024, 07:48:47 AM
I'm still debating with myself if to now bother with any of the home games. It pains me to think that after all the years of travel home and away that I won't decide to be at Villa Park for these games. I have already booked up for the first two away games so assume tickets might be dependent on these CL home tickets and as well as last seasons Conference League aways.
Title: Re: Chris Heck - President of Business Operations
Post by: Nunkin1965 on September 06, 2024, 08:02:48 AM
I'd be very surprised if all of the games aren't sellouts.
It's going to be more likely that you'll be sitting next to someone who hasn't been to Villa Park before as it will attract someone from either a different club or somebody who just wants to see a Champions League game regardless of cost.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 08:07:17 AM
I'd be very surprised if all of the games aren't sellouts.
It's going to be more likely that you'll be sitting next to someone who hasn't been to Villa Park before as it will attract someone from either a different club or somebody who just wants to see a Champions League game regardless of cost.
"Hello i'm Jonathan from Chipping Norton and this is my son Charlie"
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 06, 2024, 08:26:37 AM
On all the villa uploads on socila media 90% of the comments are critical of the prices.

They can't ignore this. This is too unpopular
Tickets for Bayern start to go on sale tomorrow, I think they are ignoring it.

I was referring to the other CL games.  I think they will wait see how this sells and if ita not selling well they will evaluate pricing before putting others on sale. If people pay it and it sells out they will just carry on doing it. They will just ignore a host of people moaning online. You have to protest with your wallet


But before you said they can’t ignore it.

They cant ignore it the longer goes on but fundamentally as i said in the last post if people protest with their wallets that has a bigger impact
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 08:30:40 AM
I'd be very surprised if all of the games aren't sellouts.
It's going to be more likely that you'll be sitting next to someone who hasn't been to Villa Park before as it will attract someone from either a different club or somebody who just wants to see a Champions League game regardless of cost.
"Hello i'm Jonathan from Chipping Norton and this is my son Charlie"
At least they will have their green wellies on and will be safe to go in the gents..
Title: Re: Chris Heck - President of Business Operations
Post by: wince on September 06, 2024, 08:35:07 AM
Been priced out years ago but feel for the loyal fans over the pricing. Only villa could do an Oasis this week. Dare I say we need to be looking at prices when we are a regular feature in the CL. This may go very bad if we are not in the CL next season. Never felt so distant as a fan tbh as it’s clear plebs like me should watch from afar.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on September 06, 2024, 08:42:59 AM
I'd be very surprised if all of the games aren't sellouts.
It's going to be more likely that you'll be sitting next to someone who hasn't been to Villa Park before as it will attract someone from either a different club or somebody who just wants to see a Champions League game regardless of cost.
"Hello i'm Jonathan from Chipping Norton and this is my son Charlie"


It is the nature of the beast ,  however I am
Simon from
Stratford upon avon and this is my lad Spencer and we  go when we can , but not the bestest fans though 👀
Title: Re: Chris Heck - President of Business Operations
Post by: Nunkin1965 on September 06, 2024, 09:01:58 AM
I'd be very surprised if all of the games aren't sellouts.
It's going to be more likely that you'll be sitting next to someone who hasn't been to Villa Park before as it will attract someone from either a different club or somebody who just wants to see a Champions League game regardless of cost.
"Hello i'm Jonathan from Chipping Norton and this is my son Charlie"
At least they will have their green wellies on and will be safe to go in the gents..
Its a surefire thing that from now on I'll be checking other people's footwear on matchdays! Something to do in the queues before getting in.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 09:04:06 AM
Been priced out years ago but feel for the loyal fans over the pricing. Only villa could do an Oasis this week.
we just need to roll with it
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 09:22:21 AM
Henry Winter has described our ticketing policy as both folly and arrogance tonight.
Can't really argue with that.

The full article https://www.henrywinter.football/p/hecks-hike-damages-villa?r=3osxpq&utm_campaign=post&utm_medium=web&triedRedirect=true


Quote
Heck's hike damages Villa
Henry Winter
A roar has been building on the Holte End since March 7, 1983, when Aston Villa last played at home in the European Cup, a quarter-final first-leg tie against mighty Juventus. Many famous names were involved: Paolo Rossi struck within 40 seconds, Gordon Cowans equalised for the holders before Zbigniew Boniek, sent through by Michel Platini, gave Giovanni Trappatoni’s side the advantage. The programme cost 40p.

The Holte End will doubtless still be full for the Champions League visit of Juventus on Nov 27, just as it will be for their first league phase game and the October 2 arrival of Bayern Munich, stirring memories of Villa’s 1982 European Cup final glory. The roar will be unleashed.

But the club’s ill-considered ticketing strategy has cast a cloud over Villa Park and forced some Villa fans to question whether they can afford to be there. At the very least, it has led many to question how their club views them, as loyal supporters to be looked after or simple cash machines.

Chris Heck, Aston Villa’s president of business operations, is trying to deliver US ticket prices in an English football market in a country emerging from austerity. The backlash has been immediate. The backlash has come from everyone from former players like Gabby Agbonlahor and the Aston Villa Supporters Trust. “Loyal Villa fans who've waited as long as 40 years to celebrate this momentous season are being punished and exploited,” AVST said. Agbonlahor called on the club to think again.

Heck’s Hike is impactful on families who are having to decide which ones of them can go (prices are substantially less for Under-18s). His decision is impactful on Villa staff who live in the community, probably fans themselves and who have to try to explain the decision. Heck’s made their working life more difficult. It’s like the club doesn’t care for fans; they do, but not in this folly of a pricing policy.

Villa’s poor social media admins face a barrage of complaints. Heck himself will struggle to post much on social media for a while given the comments spreading under his posts.

What Heck has done is impactful on the whole goodwill factor generated in recent seasons by seemingly good owners in Nassef Sawiris and Wes Edens, by Unai Emery’s masterful management, Ollie Watkins’ goals, Morgan Rogers’ drive and Emi Martinez’s charisma.

Villa are still in a good place but Heck risks much for a fistful of dollars. He will think he can ride the storm, but fans won’t forget. And those priced out won’t forgive, especially those who cannot afford subscription TV.

Adult tickets for Villa’s four Champions League games are priced at £85 (£70 season ticket), £94 (£79) and £97 (£82). Within minutes of Villa’s announcement, fans of the other Champions League clubs shared screen-shots of their more balanced price lists. Liverpool’s equivalent is £30-£61, Manchester City £37.50-£62.50. Arsenal’s is more but that’s London, and it’s included in the season ticket price.

Heck’s Hike comes 24 hours after fans welcomed Uefa capping away prices at a max €60 (£50). Uefa made the point of the “crucial role that fans play in creating the exciting atmosphere that defines the UEFA Champions League”. Home and away fans create this, and one of the reasons why Villa benefit from television’s largesse is because of the special atmosphere.

At the very least, why not do the tickets in bundles? Is it because they didn’t want to do discounts or because they prefer floating fans, even visitors to the city, who will spend more at the store than regulars.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 06, 2024, 09:30:59 AM
Not sure where to post this - could be interesting to see what's happening or even meet some senior bods...

https://www.eventbrite.com/e/villaworks-2425-hospitality-spotlight-tickets-1008435627107
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on September 06, 2024, 09:34:01 AM
Very good article, nice to see the journo's backing the fans.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on September 06, 2024, 09:44:26 AM
Apologies if already posted:

https://x.com/_kjs1874/status/1831706719648375231?s=61&t=xJ3Qpfj5c0SMrRQDwdeZJg
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 06, 2024, 09:55:49 AM
Apologies if already posted:

https://x.com/_kjs1874/status/1831706719648375231?s=61&t=xJ3Qpfj5c0SMrRQDwdeZJg

Yeah, read that one too. It's a good thing he has been so sensitive to Aston Villa fans isn't it hahaha!!

On the Winter piece, 'Heck's Hike' is nice alliteration that firmly hones in on the cause.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 09:59:04 AM
I'd like to think NSWE have given him enough rope and he's sealed his own fate .
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on September 06, 2024, 10:26:38 AM
i wonder how much the pay off for Heck would be -£10 million+
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 06, 2024, 10:33:44 AM
No chance - ultimately he's CCO of a £200m turnover company - it will be $000 not millions, to get rid of him. But he's probably meeting all of his objectives, so I can't see him going anywhere.

However, taking on the fanbase is never a pleasant experience.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 06, 2024, 10:36:28 AM
He's probably not on a a fixed-term contract like a player or manager so he won't need paying off unless it's to ward off a court case. Not that he'll be going anywhere any time soon.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 10:39:30 AM
Not sure where to post this - could be interesting to see what's happening or even meet some senior bods...

https://www.eventbrite.com/e/villaworks-2425-hospitality-spotlight-tickets-1008435627107

Ha ha, "networking event"! To be more accurate, "please come and look at the hospitality packages we can't sell, purrrllllleeease."
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 06, 2024, 10:41:34 AM
Apologies if already posted:

https://x.com/_kjs1874/status/1831706719648375231?s=61&t=xJ3Qpfj5c0SMrRQDwdeZJg

Yeah, read that one too. It's a good thing he has been so sensitive to Aston Villa fans isn't it hahaha!!

On the Winter piece, 'Heck's Hike' is nice alliteration that firmly hones in on the cause.
I also think "Get the Heck out of our club" has a nice ring to it.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 06, 2024, 10:43:27 AM
Winter was let go from his press gig wasn't he? Looks like that article is just on his own website.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 10:45:48 AM
Maybe another banner “we’re not fickle, we just want our friends to be able to afford to be here”
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 10:47:37 AM
Up to the fans to make his position untenable . He's done plenty of damage to goodwill this week and also the brand. That won't be going unnoticed
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 06, 2024, 10:49:27 AM
Winter was let go from his press gig wasn't he? Looks like that article is just on his own website.

Yes, made redundant from the Times. Probably making three times as much from his Substack*.



*If any of you are wealthy, vain, lazy and think you have opinions worth communicating even when you don't, I offer a full Substack service at very competitive rates.**


**I'm not currently competing with anyone so you'll need to have a wedge.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 06, 2024, 10:49:58 AM
For those saying we will sell out anyway, and there’s always a queue of people waiting to take your seat

Remember we didn’t sell out against Arsenal
Yes we sold out normal tickets, but not all the ones that Chris Hecks trying to sell to the more wealthy corporate/hospitality fans

It won’t work we haven’t got that type of fan base and we never will have

Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 06, 2024, 10:52:09 AM

It won’t work we haven’t got that type of fan base and we never will have

I agree. That's why the club needs more GA seats and any new GA + offerings in a new stand. Instead he has reduced GA seats and created GA+ seats in structures they aren't suited to.

Honestly cannot believe this man blagged his way into such an impactful role at Villa
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 06, 2024, 11:06:45 AM
This is a Champions League game though and against a team we havent played in 40 odd years. It's different than playing Arsenal which we do twice a year.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on September 06, 2024, 11:09:46 AM
Winter was let go from his press gig wasn't he? Looks like that article is just on his own website.

Yes, made redundant from the Times. Probably making three times as much from his Substack*.


I'm surprised he hasn't done a Nixon and used Patreon. Seems that lots of sports journalists are doing the equivalent of Twitch streaming rather then working at papers now.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 06, 2024, 11:16:20 AM
For those saying we will sell out anyway, and there’s always a queue of people waiting to take your seat

Remember we didn’t sell out against Arsenal
Yes we sold out normal tickets, but not all the ones that Chris Hecks trying to sell to the more wealthy corporate/hospitality fans

It won’t work we haven’t got that type of fan base and we never will have

Not now yes, 10 years of success like Man City we’d have plenty.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 06, 2024, 11:19:27 AM
It won't happen. This will stick, they will sell tickets galore and we have to like it or lump it unfortunately.

There are plenty of non-Villa diehard fans who will buy the tickets if we don't.

I think that's right and the season ticket holder window doesn't seem v long for Bayern.

I think they made the choice not to expand the stadium and after that point were going to milk 40k for whatever they could get and Heck is focussed on his targets.

So I think regular supporters being disgruntled isn't going to bother them too much.

Although if we have a poor start the Bolgna and Celtic attendances couyld be challenging.
Correct.  An extra 10k of standard seating adds very little.  It would have allowed more hospitality without impacting too much on the everyday fan, but they've decided fuck that - we'll increase the hospitality anyway and just squeeze the standard seating numbers. Fuck those £40 per match paying fuckers, don't need them.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 11:28:57 AM
I think everybody grudgingly accepts that prices needed to rise. What he's done, is go way, way beyond what people think is reasonable and it's not sustainable. He doubled most of the hospitality prices so lots of people told them to shove it, and now there's loads left unsold. He's then tried to fleece everybody on Champions League prices, and has unleashed a barrage of really bad publicity. Meanwhile, the conditions for the average fan remain absolutely dire. That's not a good way to build a higher income that's going to stay high for years.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 06, 2024, 11:37:38 AM
I think everybody grudgingly accepts that prices needed to rise. What he's done, is go way, way beyond what people think is reasonable and it's not sustainable. He doubled most of the hospitality prices so lots of people told them to shove it, and now there's loads left unsold. He's then tried to fleece everybody on Champions League prices, and has unleashed a barrage of really bad publicity. Meanwhile, the conditions for the average fan remain absolutely dire. That's not a good way to build a higher income that's going to stay high for years.

It definitely feels like a bit of a gamble. However, with the way the team is playing, longer-term success feels achievable, and that in itself will drive it.

As a club we're trying to play with the big boys, and price rises, increases in corporate numbers is inevitable. The issue is that he's aiming really high with prices without fixing the easy stuff first.

The improvement on the pitch has been far more rapid than expected (I mean nobody thought we'd get Champions League yet) which means we're being hit with these prices earlier than we'd have thought.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 11:40:11 AM
But the pricing is way OTT , compare it to C115y and Liverpoool . Heck's prices are a joke
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 11:47:34 AM
I think everybody grudgingly accepts that prices needed to rise. What he's done, is go way, way beyond what people think is reasonable and it's not sustainable. He doubled most of the hospitality prices so lots of people told them to shove it, and now there's loads left unsold. He's then tried to fleece everybody on Champions League prices, and has unleashed a barrage of really bad publicity. Meanwhile, the conditions for the average fan remain absolutely dire. That's not a good way to build a higher income that's going to stay high for years.

It definitely feels like a bit of a gamble. However, with the way the team is playing, longer-term success feels achievable, and that in itself will drive it.

As a club we're trying to play with the big boys, and price rises, increases in corporate numbers is inevitable. The issue is that he's aiming really high with prices without fixing the easy stuff first.

The improvement on the pitch has been far more rapid than expected (I mean nobody thought we'd get Champions League yet) which means we're being hit with these prices earlier than we'd have thought.

My point was though, that the price rises aren't sustainable. They've caused lots of hospitality clients to not renew, and now he's created a massive backlash aganst the club when things should be extremely positive. We're now charging more than lots of clubs who are way more successful than we are, and don't have to put up with the shit that we do in terms of access and poor facilities etc. That really isn't a way to build a sustainable business. People will grudgingly pay it for a couple of games like Bayern, but almost certainly won't if we're back playing some crappy Lithuanian team next season.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 06, 2024, 11:48:39 AM
The games will sell out. The club are banking on supply and demand model.

Those other clubs have sustained success, they have won the competition, they qualify every season, so fans have been there and seen it. I suspect in future years we won't charge that.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 06, 2024, 11:58:08 AM
It won't happen. This will stick, they will sell tickets galore and we have to like it or lump it unfortunately.

There are plenty of non-Villa diehard fans who will buy the tickets if we don't.
A yes and no, they will sell plenty of tickets for the time being. But at some point there will be a tipping point.

As regards non villa die hards, I asked in the office if anyone fancied a CL ticket if we didn't sell out, and was met with " just watch it on the telly for nothing" type of reply.... we are not yet a football tourist destination, maybe one day.

Of course there will be a tipping point. But the gamble I am sure will be that it will come when other revenues are able to dwarf ticket sales. If this strategy makes them £3-5M this season on CL tickets, that's over 1% of revenue. It would be less than 0.5% for all of the other top 6 sides.

That tipping point will be when we are in the drop zone 3.
Title: Re: Chris Heck - President of Business Operations
Post by: Zouch Villa on September 06, 2024, 12:11:33 PM
According to my ticket, I’m going to see Villa vs Bayern on Sunday 29th.  Assume this is just the dress rehearsal,
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 12:15:05 PM
I think everybody grudgingly accepts that prices needed to rise. What he's done, is go way, way beyond what people think is reasonable and it's not sustainable. He doubled most of the hospitality prices so lots of people told them to shove it, and now there's loads left unsold. He's then tried to fleece everybody on Champions League prices, and has unleashed a barrage of really bad publicity. Meanwhile, the conditions for the average fan remain absolutely dire. That's not a good way to build a higher income that's going to stay high for years.

It definitely feels like a bit of a gamble. However, with the way the team is playing, longer-term success feels achievable, and that in itself will drive it.

As a club we're trying to play with the big boys, and price rises, increases in corporate numbers is inevitable. The issue is that he's aiming really high with prices without fixing the easy stuff first.

The improvement on the pitch has been far more rapid than expected (I mean nobody thought we'd get Champions League yet) which means we're being hit with these prices earlier than we'd have thought.
It's definitely a gamble, but an ill judged one . He clearly hasn't done his homework on ticket pricing historically, or with other teams pricing for the CL games. And it's bitten him on the arse.
I'm not sure how many schoolboy errors he's got left up his sleeve tbh..


Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 06, 2024, 12:18:49 PM
This is a Champions League game though and against a team we havent played in 40 odd years. It's different than playing Arsenal which we do twice a year.


We’ll sell out the Bayern game I’m talking about the overall strategy
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 06, 2024, 12:19:35 PM
I think everybody grudgingly accepts that prices needed to rise. What he's done, is go way, way beyond what people think is reasonable and it's not sustainable. He doubled most of the hospitality prices so lots of people told them to shove it, and now there's loads left unsold. He's then tried to fleece everybody on Champions League prices, and has unleashed a barrage of really bad publicity. Meanwhile, the conditions for the average fan remain absolutely dire. That's not a good way to build a higher income that's going to stay high for years.

It definitely feels like a bit of a gamble. However, with the way the team is playing, longer-term success feels achievable, and that in itself will drive it.

As a club we're trying to play with the big boys, and price rises, increases in corporate numbers is inevitable. The issue is that he's aiming really high with prices without fixing the easy stuff first.

The improvement on the pitch has been far more rapid than expected (I mean nobody thought we'd get Champions League yet) which means we're being hit with these prices earlier than we'd have thought.
It's definitely a gamble, but an ill judged one . He clearly hasn't done his homework on ticket pricing historically, or with other teams pricing for the CL games. And it's bitten him on the arse.
I'm not sure how many schoolboy errors he's got left up his sleeve tbh..

Of course he's done his homework, of course he knows what everyone else charges, nothing has bitten him.

And this isn't a schoolboy error at all, it's a considered and thought out plan. Whether we agree with it, like it or will put up with it is a whole different thing.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 06, 2024, 12:26:42 PM
I think everybody grudgingly accepts that prices needed to rise. What he's done, is go way, way beyond what people think is reasonable and it's not sustainable. He doubled most of the hospitality prices so lots of people told them to shove it, and now there's loads left unsold. He's then tried to fleece everybody on Champions League prices, and has unleashed a barrage of really bad publicity. Meanwhile, the conditions for the average fan remain absolutely dire. That's not a good way to build a higher income that's going to stay high for years.

It definitely feels like a bit of a gamble. However, with the way the team is playing, longer-term success feels achievable, and that in itself will drive it.

As a club we're trying to play with the big boys, and price rises, increases in corporate numbers is inevitable. The issue is that he's aiming really high with prices without fixing the easy stuff first.

The improvement on the pitch has been far more rapid than expected (I mean nobody thought we'd get Champions League yet) which means we're being hit with these prices earlier than we'd have thought.
It's definitely a gamble, but an ill judged one . He clearly hasn't done his homework on ticket pricing historically, or with other teams pricing for the CL games. And it's bitten him on the arse.
I'm not sure how many schoolboy errors he's got left up his sleeve tbh..

Of course he's done his homework, of course he knows what everyone else charges, nothing has bitten him.

And this isn't a schoolboy error at all, it's a considered and thought out plan. Whether we agree with it, like it or will put up with it is a whole different thing.

I don’t think he’s got a fucking clue about the fan base
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 06, 2024, 12:30:23 PM
We are basically acting like a typical small time club that thinks it’s hit the jackpot for one season so needs to fleece the fans before we return to our rightful place.  I remember the beginning of the long slog back to the premier league that home game against Huddersfield the 1-1 the fluky deflection.  Those fans that went to every game in those dire seasons are being shit on from a great height.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 06, 2024, 12:31:54 PM
Looking at Everton, there's a smattering of GA+ currently not sold. A smattering of single tickets left too. There must be 80-90% capacity/take up on these GA+ stuff at present.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 12:35:31 PM
Of course he's done his homework, of course he knows what everyone else charges, nothing has bitten him.

And this isn't a schoolboy error at all, it's a considered and thought out plan. Whether we agree with it, like it or will put up with it is a whole different thing.

You don't think that a huge onslaught of negative publicity in the mainstream media and on social media isn't biting him on the arse at least a little bit? I'm trying to work out why you're defending him quite so vehemently, but frankly, I can't work it out. It's a bit weird mate.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 06, 2024, 12:38:29 PM
Anyone can Jack up ticket prices and put VIP boxes here and there, but the more important thing is to know your customer base, we’re not in London and we are not a globalist club like Man United or Liverpool what works for them might not work for us

Having non-sell-out games and areas of hospitality that don’t prove popular will not be a sure and save way of increasing revenue, it will be seen as a financial failure

That’s why I believe Hecks going to have to understand the fan base far more than he has so far or he’ll be flying back to the USA on a permanent basis
His excuse will be that’s what he’s been brought in to do but it’s still got to work and I’ve said before, I honestly believe our fan base is different from those in London and the 2 world franchises in the north west

Absolutely. We fortunately still have a traditional fanbase and whilst that will change with a higher international profile, it hasn't changed overnight yet Heck is really getting the basic marketing wrong, he is so focused on the acquisition of new fans he's completely ignored the retention of existing fans.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 12:41:21 PM
I don’t think it’s defence by Drummond, it’s distinguishing conscious risk taking from unaware decision making. The bridge between this is both can be mistakes, missteps. I’ve just been crafting a tweet for him, can I get some feedback?
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 12:42:27 PM
Thoughts before I send this out to be ignored?


1] https://www.birminghammail.co.uk/sport/football/football-news/chris-heck-promises-protect-loyalty-29489038
Chris Heck promises to 'protect' loyalty amid £400m Aston Villa plan”
Begins
‘Aston Villa's president of business operations Chris Heck has promised not to exploit the club's most loyal fans while trying to drive up the club's revenue to £400m by 2027’

2]
That article quotes an interesting US podcast which shows a more natural Heck talking about the PSR issue of not just owner wealth, but how to generate £ to spend
https://www.youtube.com/live/2Ox5fSxGfpg?si 1h02m40
& esp
“How do you do that without ticking [pi**ing] off your most loyal fans?”

3]
“That’s the formula that we have found, let’s protect our season ticket base, our local fans first, the core fan, protect them, and then find new revenue streams to pump up the value of the club and the spending opportunity of the club.”

It’s clearly a challenging remit.

4]
Yet @chrisheck76 are you not hanging yourself with your own rope?

Unanimously an over step, a mistake. More than having ‘ticked off’ core fans. Preventing some from attending the very thing they have craved for 40 years?

If CL sells out PL will suffer

What’s the plan Stan?
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 06, 2024, 12:42:42 PM
Of course he's done his homework, of course he knows what everyone else charges, nothing has bitten him.

And this isn't a schoolboy error at all, it's a considered and thought out plan. Whether we agree with it, like it or will put up with it is a whole different thing.

You don't think that a huge onslaught of negative publicity in the mainstream media and on social media isn't biting him on the arse at least a little bit? I'm trying to work out why you're defending him quite so vehemently, but frankly, I can't work it out. It's a bit weird mate.

I'm not defending him. The prices are wrong. Whoever decided on them is wrong; whether it's him, NSWE, or that other bloke, it's wrong and taking the piss.

My point, if anything, is quite the opposite, this is considered, this is a plan; it's not a simple mistake, nor a little misjudgement. He's not stupid, he doesn't make schoolboy errors over big issues like this.

He's not bitten on the arse, he'll have known there will be a backlash, but then we'll sell out and he'll feel wholly vindicated. And in a way, he will be. Though everyday loyal fans won't be happy.

Prices for everything are going up, but tickets for a game costing more than a replica shirt? Weird world.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 12:44:22 PM
Good stuff Satyin!
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 12:48:26 PM
One extra to that Drummond which I agree with, is I don’t buy the repeated argument that a few extra million don’t make that much difference, it’s one bad and overly painful wrong decision in the context of many decisions, lots of marginal gains in multiple areas and big gains is exactly his remit, it’s the sum total at the end of the day that does make the difference to players signed, to upgrading to an Onana from a lesser option. We can’t undo the horrific Gerard era deals, we are where we are. I’m not defending him, I think it’s wrong and possibly immoral. I’m putting forward the facts as I see them.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 12:49:15 PM
I think everybody grudgingly accepts that prices needed to rise. What he's done, is go way, way beyond what people think is reasonable and it's not sustainable. He doubled most of the hospitality prices so lots of people told them to shove it, and now there's loads left unsold. He's then tried to fleece everybody on Champions League prices, and has unleashed a barrage of really bad publicity. Meanwhile, the conditions for the average fan remain absolutely dire. That's not a good way to build a higher income that's going to stay high for years.

It definitely feels like a bit of a gamble. However, with the way the team is playing, longer-term success feels achievable, and that in itself will drive it.

As a club we're trying to play with the big boys, and price rises, increases in corporate numbers is inevitable. The issue is that he's aiming really high with prices without fixing the easy stuff first.

The improvement on the pitch has been far more rapid than expected (I mean nobody thought we'd get Champions League yet) which means we're being hit with these prices earlier than we'd have thought.
It's definitely a gamble, but an ill judged one . He clearly hasn't done his homework on ticket pricing historically, or with other teams pricing for the CL games. And it's bitten him on the arse.
I'm not sure how many schoolboy errors he's got left up his sleeve tbh..

Of course he's done his homework, of course he knows what everyone else charges, nothing has bitten him.

And this isn't a schoolboy error at all, it's a considered and thought out plan. Whether we agree with it, like it or will put up with it is a whole different thing.

I don’t think he’s got a fucking clue about the fan base
If he's done his homework he got an E.
When the story is news on SSN and on the back of the tabloids, journalists like Winter calling it folly and arrogance, and page upon page of posters on here absolutely raging, it's definitely bitten him on the arse.
If it hadn't bitten him on the arse we wouldn't be discussing it now obviously.
Also if it was a well thought out plan there wouldn't be all the noise surrounding it.Well thought out plans go smoothly.
And I'd suggest alienating the fanbase is about as good as you could get in reference to schoolboy errors.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 06, 2024, 12:56:29 PM
The games will sell out. The club are banking on supply and demand model.

Those other clubs have sustained success, they have won the competition, they qualify every season, so fans have been there and seen it. I suspect in future years we won't charge that.

Don't all businesses, and indeed all market economies, work on a supply and demand model?
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 12:57:14 PM
It’s clearly backfired, you could say it’s bitten him on the arse, but he’ll see his job as making tough decisions and having such a thick skin on that arse that he just takes it. Unless the frenzy of resistance reaches tipping point it unsettles the owners enough to ask him to find a compromise, like a discount package that could have been brought in, but given in 2 hours my STH window to decide what to do starts, however well crafted a tweet gets however much attention, I think it’s probably too late. Unless a 3 match package is then offered.
Title: Re: Chris Heck - President of Business Operations
Post by: ozzjim on September 06, 2024, 12:57:33 PM
It only bites him on the arse if we don't sell out, and even then there's a margin to where the delta sits on it being worth it.

I said this previously, but Heck knows exactly how this would play out. He almost certainly discussed with NS. They collectively have to make business decisions. If they succeed in this one, and revenue allows us to keep players next summer, and we get into this competition again, my bet would be the tickets are £10 cheaper next year, and will normalise as time goes on if we repeatedly qualify. It's not right at all, but we had one shot at high prices for this in my opinion, and they've taken a swing to max revenue.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 12:59:22 PM
Well we'll see, but it's a funny business who knowingly invites that much bad publicity.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 01:06:30 PM
I think everybody grudgingly accepts that prices needed to rise. What he's done, is go way, way beyond what people think is reasonable and it's not sustainable. He doubled most of the hospitality prices so lots of people told them to shove it, and now there's loads left unsold. He's then tried to fleece everybody on Champions League prices, and has unleashed a barrage of really bad publicity. Meanwhile, the conditions for the average fan remain absolutely dire. That's not a good way to build a higher income that's going to stay high for years.

It definitely feels like a bit of a gamble. However, with the way the team is playing, longer-term success feels achievable, and that in itself will drive it.

As a club we're trying to play with the big boys, and price rises, increases in corporate numbers is inevitable. The issue is that he's aiming really high with prices without fixing the easy stuff first.

The improvement on the pitch has been far more rapid than expected (I mean nobody thought we'd get Champions League yet) which means we're being hit with these prices earlier than we'd have thought.
It's definitely a gamble, but an ill judged one . He clearly hasn't done his homework on ticket pricing historically, or with other teams pricing for the CL games. And it's bitten him on the arse.
I'm not sure how many schoolboy errors he's got left up his sleeve tbh..

Of course he's done his homework, of course he knows what everyone else charges, nothing has bitten him.

And this isn't a schoolboy error at all, it's a considered and thought out plan. Whether we agree with it, like it or will put up with it is a whole different thing.

I don’t think he’s got a fucking clue about the fan base
100% He Hasn't . Same happened at the US club that bombed him out
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 01:10:22 PM
I think everybody grudgingly accepts that prices needed to rise. What he's done, is go way, way beyond what people think is reasonable and it's not sustainable. He doubled most of the hospitality prices so lots of people told them to shove it, and now there's loads left unsold. He's then tried to fleece everybody on Champions League prices, and has unleashed a barrage of really bad publicity. Meanwhile, the conditions for the average fan remain absolutely dire. That's not a good way to build a higher income that's going to stay high for years.

It definitely feels like a bit of a gamble. However, with the way the team is playing, longer-term success feels achievable, and that in itself will drive it.

As a club we're trying to play with the big boys, and price rises, increases in corporate numbers is inevitable. The issue is that he's aiming really high with prices without fixing the easy stuff first.

The improvement on the pitch has been far more rapid than expected (I mean nobody thought we'd get Champions League yet) which means we're being hit with these prices earlier than we'd have thought.
It's definitely a gamble, but an ill judged one . He clearly hasn't done his homework on ticket pricing historically, or with other teams pricing for the CL games. And it's bitten him on the arse.
I'm not sure how many schoolboy errors he's got left up his sleeve tbh..

Of course he's done his homework, of course he knows what everyone else charges, nothing has bitten him.

And this isn't a schoolboy error at all, it's a considered and thought out plan. Whether we agree with it, like it or will put up with it is a whole different thing.

I don’t think he’s got a fucking clue about the fan base
If he's done his homework he got an E.
When the story is news on SSN and on the back of the tabloids, journalists like Winter calling it folly and arrogance, and page upon page of posters on here absolutely raging, it's definitely bitten him on the arse.
If it hadn't bitten him on the arse we wouldn't be discussing it now obviously.
Also if it was a well thought out plan there wouldn't be all the noise surrounding it.Well thought out plans go smoothly.
And I'd suggest alienating the fanbase is about as good as you could get in reference to schoolboy errors.
Slapping corporate in the middle of the Holte is another stupid schoolboy error . The bloke is a ******
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 06, 2024, 01:20:27 PM
It'll bite him on the arse if he's fired. He won't be. These games will sell like hot cakes I'm sure of it.

Given where he's been before, I reckon he has pretty thick skin. A few people having a moan won't impact him.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on September 06, 2024, 01:22:12 PM
In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 06, 2024, 01:23:36 PM
If there was a god none of this would have happened.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 01:24:17 PM
In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

Thanks for that, but not sure fairy tales are all that relevant.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 01:26:20 PM
In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.
At Villa Park the cleansing of the bogs never occurs..
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 06, 2024, 01:29:19 PM
In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

In B6 it's a den of peeves.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 01:31:57 PM
In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

In B6 it's a den of peeves.
..and it's £97 to go in..
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 06, 2024, 01:32:44 PM
I doubt he's too concerned about the long term future fan-club relationships, he's here to make money now, increase revenues on his watch and then fuck off with his bonuses.

That shit will be for somebody else to clean up.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 06, 2024, 01:33:45 PM
I doubt he's too concerned about the long term future fan-club relationships, he's here to make money now, increase revenues on his watch and then fuck off with his bonuses.

That shit will be for somebody else to clean up.

Heck or Jesus?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 06, 2024, 01:35:32 PM
I doubt he's too concerned about the long term future fan-club relationships, he's here to make money now, increase revenues on his watch and then fuck off with his bonuses.

That shit will be for somebody else to clean up.

Heck or Jesus?

Both, rumour was the 'feeding of the 5000' was actually just a timeshare event.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 06, 2024, 01:38:32 PM
Short term gain for long term pain.
If the clubs and his vision is to alienate the fanbase he’s 100% cracked it. I doubt it is so let’s wait and see before he starts patting himself on the back.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 06, 2024, 01:43:17 PM
In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

At Villa Park the cleansing of the bogs never occurs..

He's turning water into whine.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 06, 2024, 01:46:00 PM
In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

At Villa Park the cleansing of the bogs never occurs..

He's turning water into whine.

I hope Moses appears next time I need a piss.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 01:47:10 PM
Heck has hopefully had his last all you can eat pop-up street food Supper
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 06, 2024, 01:49:47 PM
Blessed are the pissmakers.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeS on September 06, 2024, 01:59:31 PM
We can’t judge whether this is a bad decision yet. Time will tell. I’m with purple trousers on this, in that every 3.2m adds up. As a CEO of a 200m entity, if you are cavalier about that sort of money you get sacked, not the other way around.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 06, 2024, 02:04:38 PM
In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

Thanks for that, but not sure fairy tales are all that relevant.

I dont think there's much room for doubt over the existence of an historical Jesus. It would have made sense for an act such as this to have occurred given his proactive entrance into Jerusalem probably not being enough to be executed, never mind a means of execution usually reserved for slaves.

I'm not sure why Footy's algorithm has raised it though.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 02:09:10 PM
In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

Thanks for that, but not sure fairy tales are all that relevant.

I dont think there's much room for doubt over the existence of an historical Jesus. It would have made sense for an act such as this to have occurred given his proactive entrance into Jerusalem probably not being enough to be executed, never mind a means of execution usually reserved for slaves.

I'm not sure why Footy's algorithm has raised it though.
Lets hope Footy does the pricing for the Juventus game and gives us a biblical discount..
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 06, 2024, 02:11:30 PM
Biblical flooding is already happening in the upper Holte. 
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 06, 2024, 02:14:49 PM
Look out for another GA+ area called The Ark where those who pay a fortune to enter two by two are promised, but not guaranteed, dry floors in the toilets.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 06, 2024, 02:16:40 PM
Look out for another GA+ area called The Ark where those who pay a fortune to enter two by two are promised, but not guaranteed, dry floors in the toilets.

All you can eat loaves and fishes.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 06, 2024, 02:17:08 PM
Lets hope Footy does the pricing for the Juventus game and gives us a biblical discount..

You might have to settle for the return of the prodigal son.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 02:18:35 PM
Look out for another GA+ area called The Ark where those who pay a fortune to enter two by two are promised, but not guaranteed, dry floors in the toilets.
aaah the fabled GA+....the promised land..
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 02:23:18 PM
We can’t judge whether this is a bad decision yet. Time will tell. I’m with purple trousers on this, in that every 3.2m adds up. As a CEO of a 200m entity, if you are cavalier about that sort of money you get sacked, not the other way around.

The more I think about the more it stacks up (the logic and the cash). The edging up season tickets (again but not as bad as we were lead to fear); the big jump in match day league prices; the shrinkflation of taking away toilets for GA, of taking the Holte Suite from STH; the stalling on offering no/minimum new STs so the waiting list gets dusty, the whole emphasis on GA+. Now the alienating CL tix travesty.
Nearly all of this we rightly feel wronged by. And individually argue the small (massive by my standards) amounts of cash don’t make that much difference, yet they will added up and that’s his remit. Yet again I’m not defending, and we can question is it worth it, how much do we want extra cash for extra players given the costly mistakes of the past.

I still think the pricing is a mistake, and at the same time can imagine criticism for not going all out to do the more difficult thing, to stay in the CL. Being in a few years running is clearly the need and the attempt to stay up with  and become one of the big boys.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 06, 2024, 02:25:16 PM
Look out for another GA+ area called The Ark where those who pay a fortune to enter two by two are promised, but not guaranteed, dry floors in the toilets.
aaah the fabled GA+....the promised land..

No, not 'aaaaaah'.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 06, 2024, 02:25:24 PM
I dont think the toilet or refreshment issue (although Uoper Holte isn't too bad) is a deliberate scheme, it's just incompetence to deliver and clearly lower on the priorities.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 06, 2024, 02:33:53 PM
I dont think the toilet or refreshment issue (although Uoper Holte isn't too bad) is a deliberate scheme, it's just incompetence to deliver and clearly lower on the priorities.

The toilet problems are almost certainly down to the fact they were literally still working on the stands as people were starting to arrive. That's prime territory for the sort of mistakes that lead to toilets overflowing, paint being trailed through the stands, etc.

The food and drink is a far bigger issue and has been a problem for years.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 06, 2024, 02:52:49 PM
The toilets in the Trinity weren't been worked on - just filthy and not tidied up/refurbed after the end of last season. Nothing in the lower tier had been touched,
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 03:09:54 PM
Very minor edit but here https://x.com/purpletrousers/status/1832055653751287991?s=46&t=i0eH9ovn4hH0MJN1zK2sog

Should probably leave Twitter, should probably post on Threads & Bluesky will try, same handle

Thoughts before I send this out to be ignored?


1] https://www.birminghammail.co.uk/sport/football/football-news/chris-heck-promises-protect-loyalty-29489038
Chris Heck promises to 'protect' loyalty amid £400m Aston Villa plan”
Begins
‘Aston Villa's president of business operations Chris Heck has promised not to exploit the club's most loyal fans while trying to drive up the club's revenue to £400m by 2027’

2]
That article quotes an interesting US podcast which shows a more natural Heck talking about the PSR issue of not just owner wealth, but how to generate £ to spend
https://www.youtube.com/live/2Ox5fSxGfpg?si 1h02m40
& esp
“How do you do that without ticking [pi**ing] off your most loyal fans?”

3]
“That’s the formula that we have found, let’s protect our season ticket base, our local fans first, the core fan, protect them, and then find new revenue streams to pump up the value of the club and the spending opportunity of the club.”

It’s clearly a challenging remit.

4]
Yet @chrisheck76 are you not hanging yourself with your own rope?

Unanimously an over step, a mistake. More than having ‘ticked off’ core fans. Preventing some from attending the very thing they have craved for 40 years?

If CL sells out PL will suffer

What’s the plan Stan?

Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 03:21:45 PM
I dont think there's much room for doubt over the existence of an historical Jesus. It would have made sense for an act such as this to have occurred given his proactive entrance into Jerusalem probably not being enough to be executed, never mind a means of execution usually reserved for slaves.

I'm not sure why Footy's algorithm has raised it though.

There's a lot of doubt. There's no contemporaneous writings that mention him at all, it's all stuff years after the event, mostly by unknown writers. It's a shit story, that's entirely made up. How it's lasted this long, the mind boggles. But anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 06, 2024, 03:27:31 PM
Apologies if this has already been talked about but townley says the club have raised disable parking spots by 100% from £190 to £380.

That for me is vile. Bow your head in shame Christopher
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 03:34:43 PM
Quote
Aston Villa have increased the price of disabled match day parking spaces on the Villa Village by a whopping 100 per cent.

The club contacted supporters - who held a disabled parking space outside the North Stand last season - to inform them of the price hike on the week before Villa's first home game of the new campaign against Arsenal on August 24. Fans were given no prior warning before being asked to pay double what they had in the previous season to keep their spot, with the price of disabled car spaces rising from £190 to £380.

Supporters were given two options, either keep their space on the Villa Village car park at the price of £380 or buy a spot on the Yew Tree Community School for the season at £228. However, the school car park - which is located off the Station Road - does not have any designated disabled bays.

"I didn’t just feel under pressure to pay the increase [for Villa Village disabled parking], I knew I was under pressure because whatever decision I made was likely one which would stick," one fan told BirminghamLive. "I had absolutely no other option than to pay the £380 if I wanted to continue watching the Villa. It is a fiasco."

Another said: "It was such short notice and while we did expect an increase, not double. How can you find that money in that time? My disabled brother relies on income from benefits and he has to pay for carers for himself. He has to use his money to pay for his carers, so to ask for another £190 to pay in a week is just unacceptable. They didn’t give us six or eight weeks to get the money together, it felt like now or never."

The new price of disabled parking on the Villa Village car park works out at £20 per league game and impacted supporters are particularly furious with the size of this season's hike as well as the lack of warning. BirminghamLive understands that the price rise for disabled parking outside the North Stand is in line with increases to hospitality parking too.

Ongoing construction work outside the stadium has reduced the number of disabled car spaces, but the club are planning to create more. Meanwhile, Villa are working on launching a software which will enable disabled supporters to sell-on their car space if they are unable to attend games.

"Many disabled fans won't be able to go to matches if they can’t afford a carer or if they are in pain," a fan who is currently unable to sell-on their space said. Another added: "There are so many matches that I can’t go to, like evening matches. I know I can’t go to some games, so I could lose lots of money."
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 03:40:19 PM
Apologies if this has already been talked about but townley says the club have raised disable parking spots by 100% from £190 to £380.

That for me is vile. Bow your head in shame Christopher
...just wow..
I honestly haven't got words for that.
But I'm sure one or two will make excuses on his behalf....because he's after his fistful of dollars as Winter said.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 03:41:23 PM
Christ on a (accessible) bike. This has gone from misreading the room to randomly  chucking fireworks into  it.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 06, 2024, 03:41:36 PM
That absolutely fucking stinks.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on September 06, 2024, 03:41:37 PM
Quite the charm offensive this week.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 03:42:34 PM
Just when you think they can't get any more out of touch, they do that. Scum.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 03:44:04 PM
It's all well and good saying "you can park somewhere else then" but they are disabled, they may well need to park on the NS to be that close to the ground.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 06, 2024, 03:45:39 PM
It’s not just fans with more expendable income he wants it’s disabled fans with more income too. At least he’s consistent.

He needs to be rid off and quickly.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 06, 2024, 03:54:10 PM
This is abysmal.
Title: Re: Chris Heck - President of Business Operations
Post by: danno on September 06, 2024, 03:57:19 PM
I think fleecing the disabled is beyond the pale. I'm fairly certain the disability living allowance (or whatever its called nowadays) hasn't doubled over the summer!
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 03:58:12 PM
One thing that will start to happen is that unless facilities improve sharpish another shitstorm will hit. If you are charging top end prices then people will expect service, toilets etc to be top end as well. Imagine paying £100 for a ticket and then wading through piss, not being able to buy anything and so on.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 06, 2024, 04:00:10 PM
One thing that will start to happen is that unless facilities improve sharpish another shitstorm will hit. If you are charging top end prices then people will expect service, toilets etc to be top end as well. Imagine paying £100 for a ticket and then wading through piss, not being able to buy anything and so on.

Exactly this.

The prices go up year on year but the facilities never get any better.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 06, 2024, 04:03:05 PM
Any news on the Arsenal debacle? Don’t we have an email saying they were looking into it?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 04:11:10 PM
For the first time in my approx 50 years supporting us i'm ashamed of the club. I've been angry, embarrassed at times and so on, but never ashamed. This week I am ashamed that my club is doing this stuff as it goes beyond trying to raise some extra money, and is into 'acting like unpleasant money grabbing wankers' territory.

I'm genuinely glad that for my own reasons I no longer go to games. After so long of going to over 1000 games i've no interest in going currently, and fully know I may never go to another game at VP. Which was unthinkable when I was in small crowds watching us be shit. Now we're at the best we've been for 40 years and instead of this being the reward for all those years of downs and occassional ups i'm just glad i'm out of it and don't have to think about if i'm spending £80-£100 for one game.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 06, 2024, 04:16:53 PM
For the first time in my approx 50 years supporting us i'm ashamed of the club. I've been angry, embarrassed at times and so on, but never ashamed. This week I am ashamed that my club is doing this stuff as it goes beyond trying to raise some extra money, and is into 'acting like unpleasant money grabbing wankers' territory.

I'm genuinely glad that for my own reasons I no longer go to games. After so long of going to over 1000 games i've no interest in going currently, and fully know I may never go to another game at VP. Which was unthinkable when I was in small crowds watching us be shit. Now we're at the best we've been for 40 years and instead of this being the reward for all those years of downs and occassional ups i'm just glad i'm out of it and don't have to think about if i'm spending £80-£100 for one game.

Just over 50 years for me as well and unless things change I’ll be joining you next season.
I never thought I’d ever let my season ticket go but it’s a strong possibility now.
What a shame this is. Emery mentions the fans and players being together so I wonder what he thinks about this?

Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 06, 2024, 04:18:56 PM
We really need some kind of joint statement from all the fan groups to highlight exactly what is happening at Villa at the moment under Heck's reign.  The press are on our side over the CL tickets, we should be highlighting everything that's going on and putting some pressure on getting him out.  Just in the last 12 months we have:

Cancellation of North Stand rebuild
Removal of Holte Suite from general supporters
Seats in all areas being converted to GA+
ST holders being moved to accommodate GA+ and corporate
Badge fiasco
General treatment of fan consultation group
Massive uplift in ST prices
Doubling price of parking for disabled supporters
Non-existant seats being sold
Toilets covered in piss and a ground not ready for the first game of the season
Turnstile chaos v Arsenal
Champions League ticket prices

Heck was cut a lot of slack over the commercial deals, but even then the big uplift in front of shirt sponsor has only come about because we have a gambling company desperate to get on a CL club shirt before the ban on their sponsorship comes into place, and Adidas may well have ended up happening anyway thanks to the way things have moved on the pitch.  I just don't see any evidence that he is anything other than a complete fuck-up who is destroying all of the positivity of the last 2 years.
Title: Re: Chris Heck - President of Business Operations
Post by: Simon Page on September 06, 2024, 04:29:12 PM
Did Heck advise Osborne during the bedroom tax years? Or maybe devise Crapita's questionnaire?
Title: Re: Chris Heck - President of Business Operations
Post by: Flamingo Lane on September 06, 2024, 04:30:06 PM
Any news on the Arsenal debacle? Don’t we have an email saying they were looking into it?

No, what they actually said was that they would communicate again once the issues had been sorted (and, in other words, not before).
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on September 06, 2024, 04:30:59 PM
One thing that will start to happen is that unless facilities improve sharpish another shitstorm will hit. If you are charging top end prices then people will expect service, toilets etc to be top end as well. Imagine paying £100 for a ticket and then wading through piss, not being able to buy anything and so on.

If facilities don't improve it will go from a rivers of piss storm to a rivers of shit storm.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 06, 2024, 04:33:32 PM
Any news on the Arsenal debacle? Don’t we have an email saying they were looking into it?

No, what they actually said was that they would communicate again once the issues had been sorted (and, in other words, not before).

I take it they haven’t been sorted out yet then.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 04:33:49 PM
Did Heck advise Osborne during the bedroom tax years? Or maybe devise Crapita's questionnaire?

If he had, he'd have charged £50,000 per unnecessary bedroom, and come around to personally block the khazi with a Minworth special. He's not all bad though, he'd have given you some free Poptarts and Sunny D.
Title: Re: Chris Heck - President of Business Operations
Post by: yammers on September 06, 2024, 04:36:18 PM
Sent my complaint email (re: ticket pricing) today got the following response from Lee:

“Many thanks for your email which we have logged as complaint reference 24 jul-sep 929.
 
Our apologies that you have had cause to complain.
 
We are compiling all feedback received on Champions League pricing and will ensure this is shared with Senior Management accordingly.”
 
 I’m assuming that’s 929th complaint so far and not of the day?
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 06, 2024, 04:38:06 PM
Did Heck advise Osborne during the bedroom tax years? Or maybe devise Crapita's questionnaire?

The Poll Tax had his fingerprints all over it.
Title: Re: Chris Heck - President of Business Operations
Post by: PaulWinch again on September 06, 2024, 04:40:27 PM
It does seem like we’re purposely going out to torch goodwill. Really poor.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 06, 2024, 04:41:30 PM
I was complaint 595 for the July-September period when I moaned on the 4th. 400 odd complaints added in 2 days is pretty atrocious for a small operation like we are. I bet Ryan Air get fewer.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 04:42:49 PM
I think fleecing the disabled is beyond the pale. I'm fairly certain the disability living allowance (or whatever its called nowadays) hasn't doubled over the summer!
Same with OAP's and kids in Zone 1
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 06, 2024, 04:44:24 PM
revenues will go up this year anyway with or without Heck thanks to Unai Emery getting us in the champs league
there’s a few million extra right there that will show on the accounts and that clown will be taking credit for it no doubt

The bloke is an absolute arse and needs to fuck off back to America
It’s not just about the 4 Champions League games that may or may not sell out It’s about the whole central emphasis of moving out traditional fans for the corporate day trippers Tourists whatever you want to call them and basically replacing one with the other because there’s more money in it

Some people on here think he’s a clever bloke that knows what he’s doing I think he’s an absolute twat that is taking us down the wrong road


Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 06, 2024, 04:45:44 PM
President of Bandit Operations.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 04:45:51 PM
We really need some kind of joint statement from all the fan groups to highlight exactly what is happening at Villa at the moment under Heck's reign.  The press are on our side over the CL tickets, we should be highlighting everything that's going on and putting some pressure on getting him out.  Just in the last 12 months we have:

Cancellation of North Stand rebuild
Removal of Holte Suite from general supporters
Seats in all areas being converted to GA+
ST holders being moved to accommodate GA+ and corporate
Badge fiasco
General treatment of fan consultation group
Massive uplift in ST prices
Doubling price of parking for disabled supporters
Non-existant seats being sold
Toilets covered in piss and a ground not ready for the first game of the season
Turnstile chaos v Arsenal
Champions League ticket prices

Heck was cut a lot of slack over the commercial deals, but even then the big uplift in front of shirt sponsor has only come about because we have a gambling company desperate to get on a CL club shirt before the ban on their sponsorship comes into place, and Adidas may well have ended up happening anyway thanks to the way things have moved on the pitch.  I just don't see any evidence that he is anything other than a complete fuck-up who is destroying all of the positivity of the last 2 years.
I had to go and get a coffee and calm down a bit when the disabled parking info came up...
The guy is stinking the place out now.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 04:47:37 PM
What an absolute Parasite this Heck  is
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 04:50:06 PM
Depends on what his remit is from the owners. If it's 'increase revenues and bollocks to the fans' then he's doing a good job as per their instructions. I don't like him so i'm not defending him, just that we don't know how far up the chain this stuff originated.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 06, 2024, 04:52:47 PM
If you want tourists, build space for them and charge Tarquin what you want while delivering a premium service. The rest of us would enjoy the basics; space on the concourse, readily accessible food/beverages, clean and serviceable toilets. It's real budget stuff for most football fans, it shouldn't be hard.

Putting lipstick on the pig that is Villa Park is risible. The past couple of days with the Champions League pricing, ripping off disabled fans is utterly atrocious.
Title: Re: Chris Heck - President of Business Operations
Post by: martyn ellis on September 06, 2024, 05:01:03 PM
One thing that doesn't seem to have come up is any information on the stance of our owners. They have been generally lauded in the press and by other commentators regarding their devotion and dedication to the club, there monetary investment, their decisive action in sacking Gerrard and appointing Emery, their 'in it for the long haul' attitude. Given all that positivity, I'm surprised at their apparent lack of comment or action in the light of the coverage that these price increases have received. One would assume that they will feel the criticism of Villa as a club as a result of these actions and that it will hurt.
(Just noted that this may be partially covered in the NSWE Investment thread - if so, then apologies.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 06, 2024, 05:04:57 PM
You can see the logic behind increases in ticket prices, i.e. revenue, PSR etc. (no not excusing it) But £190 each for a few disabled spaces? That'll raise a few thousand. It just doesn't affect that many people at all.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 05:05:41 PM
If being "successful" (we still haven't actually won anything)  means rinsing disabled fans and OAP's / kids etc i'd rather return to being shite.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 05:19:32 PM
Heck is the worst kind of scum. There's needs to be a loud and continuous chant of "Chris Heck, is a wanker" at the next home game.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 06, 2024, 05:38:57 PM
Just see the latest. I think Heck has knocked the stuffing out of me, I think I am throwing in the towel. It's not worth it, they can't be supported.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on September 06, 2024, 05:39:20 PM
He’s ripping us off
He’s ripping us off
Christopher Heck is ripping us off.

Wading through piss
We’re wading through piss
Chris heck
We’re wading through piss.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu on September 06, 2024, 05:42:23 PM
Just see the latest. I think Heck has knocked the stuffing out of me, I think I am throwing in the towel. It's not worth it, they can't be supported.

Yeah, was thinking about going to a CL game but I can't hand over my cash when the club is behaving this way.
Title: Re: Chris Heck - President of Business Operations
Post by: Andy_Lochhead_in_the_air on September 06, 2024, 05:43:17 PM

(https://i.ibb.co/vz0stQB/8bpy1126.png) (https://ibb.co/vz0stQB)


Went to our very first European game in 1975 in Antwerp.
I was in Rotterdam, Anderlecht for the semi, been on trips to Madrid, Bilbao, Hamburg, Odense, pre  seasons in France and hitch hiked to two friendlies in the old Yugoslavia in the late 1970s
Never missed any home European match including those Inter Toto games at Smethwick.
I won't be going to any of this over priced over hyped rip off shite. Ruined it for me.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 06, 2024, 05:53:32 PM
I just can not understand the fleecing of disabled fans.
What sort of shit bag thinks that is n ok thing to do.
Just staggering.
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on September 06, 2024, 05:54:58 PM
Matt Maher from the Express and Star has posted this on Twatter:

#avfc fined 60,000 Euros (£50,600) by Uefa for late submission of their financial information for the 2023/24 season. But the governing body confirms Villa, along with every other club, were within the 90 per cent cost controls limit. That limit drops to 80pc for this season.

1. The fine should come out of the Heckster's salary.
2. Ger Steve Stride back.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 06, 2024, 06:10:58 PM
It's gone beyond football for me, it's a matter of human decency. If this was another club I would be slating them. I am so disappointed
Title: Re: Chris Heck - President of Business Operations
Post by: wince on September 06, 2024, 06:20:55 PM
Ticket prices are the thanks to the loyal fans. I’ve been out priced for years anyway but it’s a greedy joke pandering to the non-existent day trippers and on back of CL football we may only have this season. Always been more of a follower fan than a VP regular but for those that are seasoned veterans this is a piss take of the highest order. How could we fuck this up so much??
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 06, 2024, 06:21:33 PM
That would have paid for the disabled parking spaces, the weasel.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on September 06, 2024, 06:27:03 PM
He’s a fucking sociopath! Disgraceful from Villa.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 06, 2024, 06:35:38 PM
Ive been a villa fan for over 30 years and this is firat time im embarrassed to this club. To shaft over the disabled like this is nothing short of disgusting.

They have universally managed to alienate the whole fan base. Its no coincidence all these awful decisions have been made since heck came. He is a absolute bum.
Title: Re: Chris Heck - President of Business Operations
Post by: PhilVill on September 06, 2024, 06:39:54 PM
If true, it's very sad. I think it's time this chap left. I've supported this club for 45 years and seen plenty of bollocks in my time but this is beyond the pale.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 06, 2024, 06:43:10 PM
He’s a fucking sociopath! Disgraceful from Villa.
Heck has a knack of kicking the stuffing out of the feelgood factor at Villa Park at exactly the right time for maximum impact. When we were getting giddy over top four and the place was bouncing he announced the postponement of the North Stand rebuild. A real kick in the nads for excited fans like myself who is on the list for season tickets along with my two lads. When we were all getting excited about the CL draw and the prospect of some mouth watering home games he drops another bomb with the massive price hikes that have caused disbelief far and wide not just in B6. If a secret blue nose was to worm his way into the job he couldn't do a better job of deliberately deflating the fanbase at the very point in the history of Aston Villa FC when we should be feeling utterly euphoric.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 06, 2024, 06:44:36 PM
Paid earlier for my Bayern ticket.
Don’t worry Chris this is a one off and you can fleece other people for the other three CL games.
Title: Re: Chris Heck - President of Business Operations
Post by: CT on September 06, 2024, 07:12:44 PM
It's gone beyond football for me, it's a matter of human decency. If this was another club I would be slating them. I am so disappointed

Just said the same to my lad. If this was another club I’d be thinking what a dirty, nasty, soulless greed machine it was.

I don’t think I could have made up what’s happened over the last few days. I’ve completely lost touch with them, I don’t recognise them.

At a time when we should have been so excited about these games, I’m just deflated and we’ve actually just had the talk about this being the final season. My first game was in 1980 and I started going regularly in 83, aged 12. It really hit me last night, I’m completely gutted.
Title: Re: Chris Heck - President of Business Operations
Post by: brontebilly on September 06, 2024, 07:23:50 PM
Is that orange blanket that did for DOL still around? Hang it off the Holte again in honour of Heck
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 07:27:46 PM
I wasn't going to post this as it's a bit close to home to say the least, but I've changed my mind.
My wife has a disabled badge, she's 49
The reason she has a disabled badge is because she has terminal cancer.
She hasn't been to Villa for a couple of years, so the disabled parking is no issue for us.
But some of the people who do use the disabled area will be in a similar situation to my wife.
When we have the Holte Enders in the Sky at half time at the end of the season...some of those people would have used those spaces. Youngsters who have terminally ill conditions, who sometimes are mascots or appear in the program, their parents would use those spaces.
It wasn't long ago that Acorns was on the front of our shirts, and what a wonderful gesture that was.
And now here we are advertising betting and kicking blue badge holders in the teeth.
What a time to be a Villa fan..
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 07:33:38 PM
we need to drive this ****** out of our club
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on September 06, 2024, 07:35:16 PM
Just in the last 12 months we have:

Cancellation of North Stand rebuild
Removal of Holte Suite from general supporters
Seats in all areas being converted to GA+
ST holders being moved to accommodate GA+ and corporate
Badge fiasco
General treatment of fan consultation group
Massive uplift in ST prices
Doubling price of parking for disabled supporters
Non-existant seats being sold
Toilets covered in piss and a ground not ready for the first game of the season
Turnstile chaos v Arsenal
Champions League ticket prices

and whatever happened to the allegations of harassment made by former employees, were they untrue ?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeS on September 06, 2024, 07:35:59 PM
I wasn't going to post this as it's a bit close to home to say the least, but I've changed my mind.
My wife has a disabled badge, she's 49
The reason she has a disabled badge is because she has terminal cancer.
She hasn't been to Villa for a couple of years, so the disabled parking is no issue for us.
But some of the people who do use the disabled area will be in a similar situation to my wife.
When we have the Holte Enders in the Sky at half time at the end of the season...some of those people would have used those spaces. Youngsters who have terminally ill conditions, who sometimes are mascots or appear in the program, their parents would use those spaces.
It wasn't long ago that Acorns was on the front of our shirts, and what a wonderful gesture that was.
And now here we are advertising betting and kicking blue badge holders in the teeth.
What a time to be a Villa fan..

Well said, that man. And best wishes to you, your wife and your family. Cancer is a fucking bitch.
Title: Re: Chris Heck - President of Business Operations
Post by: stubbsyandy on September 06, 2024, 07:36:23 PM
I appreciate everything that NSWE have done for us but this is shameful, truly worthy of our neighbours but surely not us
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 07:37:16 PM
Fuck cancer the ******. Very best to you, your wife and other family and friends.
Title: Re: Chris Heck - President of Business Operations
Post by: brontebilly on September 06, 2024, 07:44:47 PM
I wasn't going to post this as it's a bit close to home to say the least, but I've changed my mind.
My wife has a disabled badge, she's 49
The reason she has a disabled badge is because she has terminal cancer.
She hasn't been to Villa for a couple of years, so the disabled parking is no issue for us.
But some of the people who do use the disabled area will be in a similar situation to my wife.
When we have the Holte Enders in the Sky at half time at the end of the season...some of those people would have used those spaces. Youngsters who have terminally ill conditions, who sometimes are mascots or appear in the program, their parents would use those spaces.
It wasn't long ago that Acorns was on the front of our shirts, and what a wonderful gesture that was.
And now here we are advertising betting and kicking blue badge holders in the teeth.
What a time to be a Villa fan..

So sorry to read this.

To be honest I think it's a scandal there's any charge for disabled parking at the ground, not to mind doubling it for no reason. Not that they really should but to really shame Heck, maybe McGinn and the players would cover the cost? A huge part of our Phoenix like recovery as a club was that the severed connection between fans, players and management was restored. Heck seems on a mission to destroy it again using his fancy excel charts and corporate waffle. Penny rich and pound poor!
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 07:48:29 PM
Another risk with them smashing a big chasm between the club and the fans is that negativity affects the team. I don't mean they'll cop shit from fans but once there isn't unity at a club the fallout can be quite wide.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 06, 2024, 07:52:03 PM
I wasn't going to post this as it's a bit close to home to say the least, but I've changed my mind.
My wife has a disabled badge, she's 49
The reason she has a disabled badge is because she has terminal cancer.
She hasn't been to Villa for a couple of years, so the disabled parking is no issue for us.
But some of the people who do use the disabled area will be in a similar situation to my wife.
When we have the Holte Enders in the Sky at half time at the end of the season...some of those people would have used those spaces. Youngsters who have terminally ill conditions, who sometimes are mascots or appear in the program, their parents would use those spaces.
It wasn't long ago that Acorns was on the front of our shirts, and what a wonderful gesture that was.
And now here we are advertising betting and kicking blue badge holders in the teeth.
What a time to be a Villa fan..
Straight from the heart mate and you nailed it. I would love to print this off in letters 2ft high and stick it up at the entrance to the Trinity Rd. The entrance where the owners go although I doubt very much that Chris Heck would even bat an eyelid. Best wishes to you and your family.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 06, 2024, 07:59:35 PM
Is that orange blanket that did for DOL still around? Hang it off the Holte again in honour of Heck

'We're not fiscally austere, we just don't like you'?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 08:01:19 PM
Cock, Piss, Heck
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 08:02:19 PM
Thanks for changing your mind and braving the share Mr Butty, I hope it feels it honours your Mrs that it helps reinforce the injustice and unethical decision, possibly even legally challengable prejudice of the parking charges (I don’t think £20 is the going rate anyway?).

Either way I wish her you and your family all the very best with your journey. If you do want to get her along let us all know on here and we’ll make it happen I’m sure.

I had the exact same thought re: Acorns or even the Villa Foundation on shirts.

Thinking about it, maybe we should apply to the Villa foundation to fund the increase as a community project, at the very least in a generously means tested way, if not universally.

It would remind me of the last Govt annd overseas health workers trying to come to do learning and development placements here funded by one dept and being stopped from taking them up by bizarre visa decisions by another.

Maybe the charitable aspect of the club should start picking up some of the damage, inaccessibility and social exclusion other parts of the club are creating.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 06, 2024, 08:03:41 PM
It's not hard to get right. This is what I don't get. Villa Park isn't fit for purpose, electronic ticketing is crap everywhere you go. But there's still tonnes of things you could do;

Forgo £4m across the 4 home games by pricing the Champions League matches at an expensive, but not eye watering price.

Ensure toilets are clean and well furnished to cater for fans. A job lot of white tiles, proper plumbing, flooring etc isn't expensive.

Don't rip disabled fans off. In fact don't charge them anything to park or if they can't park on site, sort a mobility bus. The costs are peanuts. The revenue generated does nothing.

Have your fancy GA+ and your corporate, price it correctly and make more money. Don't come the ****** with loyal supporters who don't want to pay through the nose for it.

All basic stuff. I'm not sure who Heck delegates to, but they are clearly incompetent. If he's not going to go (and he surely won't as he's making increasing fortunes as directed) then the useless dick who thought they could do Foos and Arsenal ought to at least.

It's fucking dire and it's so disappointing that we are just as predatory and exploitative as all the other sides in the CL. Success really does come at a price. It doesn't have to be this way.

I'd say build a new fucking ground worthy of the volume of support we have so we can have your 15k GA+ Tarquinistas and your 45k GA legacy lager drinkers. But we'd end up paying double bubble anyway. So what's the point.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 06, 2024, 08:08:21 PM
If being "successful" (we still haven't actually won anything)  means rinsing disabled fans and OAP's / kids etc i'd rather return to being shite.

With you all the way with that Tim. Unfortunately, some fans will still scrabble for tickets, so the Club won’t mind at all about us abstaining.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 06, 2024, 08:09:49 PM
Just in the last 12 months we have:

Cancellation of North Stand rebuild
Removal of Holte Suite from general supporters
Seats in all areas being converted to GA+
ST holders being moved to accommodate GA+ and corporate
Badge fiasco
General treatment of fan consultation group
Massive uplift in ST prices
Doubling price of parking for disabled supporters
Non-existant seats being sold
Toilets covered in piss and a ground not ready for the first game of the season
Turnstile chaos v Arsenal
Champions League ticket prices

and whatever happened to the allegations of harassment made by former employees, were they untrue ?

I was alarmed at the way so many online sort of doubted it could be true. It would have been a really elaborate thing to invent.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 06, 2024, 08:10:35 PM
I wasn't going to post this as it's a bit close to home to say the least, but I've changed my mind.
My wife has a disabled badge, she's 49
The reason she has a disabled badge is because she has terminal cancer.
She hasn't been to Villa for a couple of years, so the disabled parking is no issue for us.
But some of the people who do use the disabled area will be in a similar situation to my wife.
When we have the Holte Enders in the Sky at half time at the end of the season...some of those people would have used those spaces. Youngsters who have terminally ill conditions, who sometimes are mascots or appear in the program, their parents would use those spaces.
It wasn't long ago that Acorns was on the front of our shirts, and what a wonderful gesture that was.
And now here we are advertising betting and kicking blue badge holders in the teeth.
What a time to be a Villa fan..
Straight from the heart mate and you nailed it. I would love to print this off in letters 2ft high and stick it up at the entrance to the Trinity Rd. The entrance where the owners go although I doubt very much that Chris Heck would even bat an eyelid. Best wishes to you and your family.

To echo this, Thinking of you and your family, fk cancer
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 08:15:33 PM
If we didn't have to pay UEFA a 60k fine we could have used that money to give free parking to our disabled fans for the next 15-20 years.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 06, 2024, 08:21:09 PM
Don’t worry everyone.  Heck has been sacked. Someone called K Starmer is taking over. 
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 06, 2024, 08:24:44 PM
Starmer favours the Upper Holte.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 08:25:33 PM
Thanks for all the good wishes everyone,  very much appreciated.
Hopefully someone at the club has a moral compass and revisits this sooner rather than later.
I very much doubt it though.
As long as we stick together we will sort things in the end.
    ....UTV
Title: Re: Chris Heck - President of Business Operations
Post by: Pat McMahon on September 06, 2024, 08:34:32 PM
As an experienced senior executive Heck will have been given a remit to grow revenue from the owners and will have a lot of independence in how he goes about it. If he meets his remit of increasing turnover to £400m ( the figure I think I saw) the owners won’t be concerned about the bodies he has to walk over to achieve this. If he fails to do so he can be a scapegoat who tried to grow revenue but failed to respect the loyal fan base etc.

But it is massively disappointing that we have so much going wrong off the pitch when we have moved so far so quickly on field. A comment I have read many times on here over the years is that we can generally be trusted to do the right thing. It feels like somebody has looked at that and thought “no way, nice guys come last”. We are now in danger of becoming one of those franchise clubs we have sneered at for years.

Given the way this season is shaping up I would genuinely have been happier in the Europa league with the feel good factor of progress on last year than the current shenanigans now we are in the chimps league.
Title: Re: Chris Heck - President of Business Operations
Post by: ozzjim on September 06, 2024, 08:35:45 PM
Best of luck mate. I can empathise a little, keep going fella.

I can see the point and the driver for the ticket prices.

The disabled parking is as big a disgrace as it comes, and he should lose his job for it. Disgusting.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat McMahon on September 06, 2024, 08:36:09 PM
And good luck to you and your family Chip Butty.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 06, 2024, 08:36:26 PM
The really depressing thing is, the extra 30 quid per ticket or whatever it is across the board, in football terms it is absolutely peanuts. It is small fry, loose change. This is a club that has players on six figure sums a week.

But whoever it was that made the decision thought that whatever bad will this would drum up with the fan base was worth it, otherwise they wouldn’t have done it.

And then there’s the disabled parking. Someone thought that an extra £200 a season from a bunch of almost certainly the most vulnerable people in our support was worth the awful press. It was worth the anguish those people will be going through.

It wasn’t that long ago we were in the second division and they were begging us to buy tickets. The top tier of the trinity was closed more often than not.

But here we are, after a decade of being spoon fed lukewarm liquid dog shit every other week for a decade, the very first chance they get to start defiling people for money, they’re at it like a rat up a drainpipe.

The absolute fucking nerve of Heck with his £8k season tickets and his promotional video for all those wanky lounges, whilst at the same time people paying “only” 6 or 700 quid for their tickets are faced with truly disgusting unsanitary overflowing toilets.

It’s just really depressing that the second they thought they could do stuff like this, they went for it big style. Fuck the lot of us, like it or lump it.
Title: Re: Chris Heck - President of Business Operations
Post by: PaulWinch again on September 06, 2024, 08:40:37 PM
Exploiting the most vulnerable is absolutely appalling. It’s just a very weird choice to choose to torch reputation for a relatively small revenue bump.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 08:47:20 PM
The disabled charges actually sicken me. My club, supposedly a key part of the community, is fucking over our most vulnerable supporters for a few grand a year. Quite how they justify that is beyond me and the club can get to fuck over it. Absolute complete and utter wankers.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 06, 2024, 08:47:59 PM
Don’t worry everyone.  Heck has been sacked. Someone called K Starmer is taking over. 

No chance now of a Dortmund style 'Claret Wall' in a new North Stand, with Two-tier Keir in charge. :(
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 06, 2024, 08:50:32 PM
I wasn't going to post this as it's a bit close to home to say the least, but I've changed my mind.
My wife has a disabled badge, she's 49
The reason she has a disabled badge is because she has terminal cancer.
She hasn't been to Villa for a couple of years, so the disabled parking is no issue for us.
But some of the people who do use the disabled area will be in a similar situation to my wife.
When we have the Holte Enders in the Sky at half time at the end of the season...some of those people would have used those spaces. Youngsters who have terminally ill conditions, who sometimes are mascots or appear in the program, their parents would use those spaces.
It wasn't long ago that Acorns was on the front of our shirts, and what a wonderful gesture that was.
And now here we are advertising betting and kicking blue badge holders in the teeth.
What a time to be a Villa fan..

So sorry to hear about your wife mate 😔
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 08:55:46 PM
(https://pbs.twimg.com/media/GW0IBaFX0AACrPo?format=jpg&name=small)
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 08:56:16 PM
Don’t worry everyone.  Heck has been sacked. Someone called K Starmer is taking over.
I love being 3-0 up
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 06, 2024, 08:56:53 PM
Is that orange blanket that did for DOL still around? Hang it off the Holte again in honour of Heck

'We're not fiscally austere, we just don't like you'?
Not for the first time in this thread, you’ve brought a smile to my face :)
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 08:57:29 PM
Thanks for all the good wishes everyone,  very much appreciated.
Hopefully someone at the club has a moral compass and revisits this sooner rather than later.
I very much doubt it though.
As long as we stick together we will sort things in the end.
    ....UTV
all the best to you and family CB111.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 09:03:45 PM
I added the disabled parking to my Twitter thread a suggested it might be about time for that Villa fan Cold War Steve to do a little ditty, I wonder if we’ll see Heck’s face (dis)honoured by him some time, Villa fan that he is.

Also have another idea, meet me behind the bike shed in GM.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 09:12:41 PM
Over on Villatalk I saw something about an organised march from the Holte pub to the Mcgregor statue before the Everton game, over the ticket prices. This was before today's debacle so I don't know if anythings changed.
What would be amazing is if collectively , we could all contribute £1 and pay for those disabled spaces for the season. Meaning that kid in the wheelchair, the lady on the walking frame and the terminally ill Grandad can park for nothing. Just an idea.
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on September 06, 2024, 09:15:19 PM
From the official X...

"Aston Villa can confirm that disabled supporters who have booked matchday parking at Villa Park for the 2024/25 season will be charged last season’s parking rates".
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 09:15:39 PM
Just saw!

Aston Villa can confirm that disabled supporters who have booked matchday parking at Villa Park for the 2024/25 season will be charged last season’s parking rates.
 
Those supporters will be contacted directly by the clubs’s ticket office via telephone prior to the next match at Villa Park against Everton and for those who were overcharged for parking for the Arsenal match, the club will issue reimbursements.
 
The club wishes to apologise to those affected.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 09:16:09 PM
An apology. We aren’t made of stone.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 09:17:58 PM
I wish I hadn’t spent quite so long drafting an email to the safeguarding team at Villa, but it’s a relief to see some listening, and at 21.12 on a Friday night, I think powers that be must be listening.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 09:18:03 PM
Quote
Aston Villa can confirm that disabled supporters who have booked matchday parking at Villa Park for the 2024/25 season will be charged last season’s parking rates.
 
Those supporters will be contacted directly by the clubs’s ticket office via telephone prior to the next match at Villa Park against Everton and for those who were overcharged for parking for the Arsenal match, the club will issue reimbursements.
 
The club wishes to apologise to those affected.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 06, 2024, 09:20:03 PM
I wish I hadn’t spent quite so long drafting an email to the safeguarding team at Villa, but it’s a relief to see some listening, and at 21.12 on a Friday night, I think powers that be must be listening.
Hopefully Heck and his henchmen are having their collars felt this evening
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 09:22:36 PM
At least they've reversed it, but they still did it in the first place.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 09:22:58 PM
Well done Villa, and everyone on here
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 09:25:44 PM
Heck backing up these words recently...

https://x.com/danbardell/status/1831601293917393253
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 06, 2024, 09:26:10 PM
Glad they have apologised. Leaves a sour taste in mouth but first step of repairing fractions is by acknowledgement

I still dont get how they thoyght a 100% increase wouls not upset the fan base.? Some idiotic ideology
Title: Re: Chris Heck - President of Business Operations
Post by: brontebilly on September 06, 2024, 09:26:55 PM
It's an epic climbdown, one game in, but positive all the same. Even the last line reads hollow. How did the club think in the first place it was remotely acceptable to treat disabled fans like this.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 09:28:36 PM
I doubt they thought it would gather the momentum it has, probably thought ripping off two or three dozen disabled fans would pass most fans by.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 06, 2024, 09:29:00 PM
Absolute fucking arseholes, too little, too late.

A very brave post Chip Butty, best wishes to you and your wife.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 06, 2024, 09:31:41 PM
Quote
Aston Villa can confirm that disabled supporters who have booked matchday parking at Villa Park for the 2024/25 season will be charged last season’s parking rates.
 
Those supporters will be contacted directly by the clubs’s ticket office via telephone prior to the next match at Villa Park against Everton and for those who were overcharged for parking for the Arsenal match, the club will issue reimbursements.
 
The club wishes to apologise to those affected.

We are all affected by the callous approach and the weasel words used. Don’t wish to apologise just apologise.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 06, 2024, 09:32:45 PM
Never forget, they weren't doing shit about those car park prices until the shitstorm hit them today. They've had 2 weeks since the Arsenal game to fix if if it had been an error rather than a deliberate and planned increase.
Title: Re: Chris Heck - President of Business Operations
Post by: tony scott on September 06, 2024, 09:37:06 PM
Glad it appears we aren’t powerless, utv
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 06, 2024, 09:38:42 PM
Never forget, they weren't doing shit about those car park prices until the shitstorm hit them today. They've had 2 weeks since the Arsenal game to fix if if it had been an error rather than a deliberate and planned increase.


True. The interesting thing is it gives the broadly horrified fanbase a sense of its worth speaking out. Harder to see a big U turn on UCL but if you don’t fight you can’t win etc.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 09:39:11 PM
Thanks Risso, and everyone else. Some decent human beings on here that AVFC could learn from.
Title: Re: Chris Heck - President of Business Operations
Post by: PaulWinch again on September 06, 2024, 09:54:05 PM
Yes best wishes Chip Butty.

Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 06, 2024, 10:07:54 PM
Thanks for all the good wishes everyone,  very much appreciated.
Hopefully someone at the club has a moral compass and revisits this sooner rather than later.
I very much doubt it though.
As long as we stick together we will sort things in the end.
    ....UTV
all the best to you and family CB111.
Yes wishing you and your family all the best.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 06, 2024, 10:30:24 PM
Thanks Risso, and everyone else. Some decent human beings on here that AVFC could learn from.

Absolutely this.
Title: Re: Chris Heck - President of Business Operations
Post by: KevinGage on September 06, 2024, 10:43:48 PM
I genuinely hope we get 35-36000 gates tops for the upcoming CL games.

And this absolute can't gets potted.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 06, 2024, 11:06:57 PM
Love and best wishes to you, your wife & the family Chip.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 06, 2024, 11:10:30 PM
I genuinely hope we get 35-36000 gates tops for the upcoming CL games.

And this absolute can't gets potted.

He'd probably pull an Ellis and claim 99% of the fans love him!
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on September 06, 2024, 11:11:42 PM
Very sorry to hear this chip Butty. My best wishes to your wife and to you. I very much enjoyed meeting you in Germany!
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 11:15:41 PM
Hi John, thanks mate, enjoyed our chat before Dortmund. Hopefully catch up again this season.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 11:17:14 PM
I owe you a pint Jon, pm me when you are going up to Villa next
Title: Re: Chris Heck - President of Business Operations
Post by: wozwebs on September 06, 2024, 11:21:20 PM
Only backing down because it was called out. For all the negative social media brings, it can also help raise things like this and with all the attention it gets means the club had to back down really. Give it a year though and it will sneak back up you can be sure.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 06, 2024, 11:30:20 PM
Sorry to hear of your Wife’s illness chip
It’s no consolation but you’ve got the best user name on here
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 06, 2024, 11:39:33 PM
Sorry to hear of your Wife’s illness chip
It’s no consolation but you’ve got the best user name on here
Thanks John
Title: Re: Chris Heck - President of Business Operations
Post by: Nunkin1965 on September 06, 2024, 11:56:26 PM
I, like many others are pleased that you changed your mind and posted, Chip Butty III.
Sending my best wishes to you and yours.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on September 07, 2024, 12:59:19 AM
All the best to you and your wife, Chip Butty.

I still cannot quite believe anybody thought this was anything but a disgusting idea in the first place.

I'm just waiting for the invitation to 'come along to the Bayern game dressed as your favourite Nazi - bonus points if you guess Heck's. Hint: it's not who you might expect!' or the pre-game FGM tombola.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on September 07, 2024, 01:00:11 AM
Sorry to hear of your Wife’s illness chip
It’s no consolation but you’ve got the best user name on here

Still 'Tokyo Sexwhale', for me.
Title: Re: Chris Heck - President of Business Operations
Post by: Smirker on September 07, 2024, 01:35:18 AM
Haven't read the last few pages but in my opinion, Heck has to go before he does more damage to the bond between the fans and club.

There was a real buzz around the club since Unai came in and how well the team has done and this guy is destroying it.

There is a negativity bubbling under the surface and it needs removing before it starts to affect the performance of the team.

Heck out.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 07, 2024, 01:44:39 AM
Chrissy Heck, Chrissy Heck, Chrissy Chrissy Heck
When Villa score
He'll charge us more
Chrissy Chrissy Heck
Title: Re: Chris Heck - President of Business Operations
Post by: CT Villan on September 07, 2024, 02:44:59 AM
Chip Butty, best wishes to you and your family in these difficult times. Feel free to post as often as you like about your journey, we are all here to help.
Title: Re: Chris Heck - President of Business Operations
Post by: tony scott on September 07, 2024, 07:08:15 AM
Chip butty,as a lucky cancer survivor, I can only wish you and your family well through this extremely difficult period. As for Mr Heck and his cohorts, is the overall plan to run down the stadium and move.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 07, 2024, 07:13:59 AM
Chip Butty, really sorry to hear about your wife , its a horrible disease. Well done of posting, it must of took a lot.

Chris Heck has to go. Whether he’s a lighting rod for the owners is a mute point for me. He’s gone too far too fast with zero care for the support or the legacy he leaves behind when he inevitably shambles off to fleece another sports club.

Ive bought Bayern tickets for me and my two teenagers and Ive sent a complaint into the club, makes me a bit of a hypocrite I suppose, but more than anything I didn’t want my lad to miss out on this one. The fact that I know we wont be going to Bologna, possibly not Juve and Celtic, makes me sad for how the excitement has been ruined. But it’s indicative of the direction of travel since Heck arrived, take away what we formally had, charge us more for less, makes our experiences worse, drag the name of the club through the mud. Even if Purslow would off wanted to implement similar plans, he would have fronted up at least sometimes, not this bloke. This stuff matters and I hope the Holte leads the charge against the tosser next Saturday.

Chris Heck get out of our club.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 07, 2024, 07:26:27 AM
Looks like Heck's trying to replicate the success of Man City in more ways than one.

https://www.manchestereveningnews.co.uk/sport/football/football-news/man-city-issue-refunds-change-29882192
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 07, 2024, 07:50:46 AM
I think the campaign should be

Get the Heck out.

GTHO.
Title: Re: Chris Heck - President of Business Operations
Post by: dorsetvillian on September 07, 2024, 07:54:15 AM
From Acorns on our shirts to this week's developments is heart breaking.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on September 07, 2024, 08:16:08 AM
I can't imagine your pain Chip Butty. But I am imagining that particularly excruciating pain which could be wrought by stomping upon a certain pair of strawberry blonde bollocks.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on September 07, 2024, 09:26:55 AM
The really depressing thing is, the extra 30 quid per ticket or whatever it is across the board, in football terms it is absolutely peanuts. It is small fry, loose change. This is a club that has players on six figure sums a week.

But whoever it was that made the decision thought that whatever bad will this would drum up with the fan base was worth it, otherwise they wouldn’t have done it.

And then there’s the disabled parking. Someone thought that an extra £200 a season from a bunch of almost certainly the most vulnerable people in our support was worth the awful press. It was worth the anguish those people will be going through.

It wasn’t that long ago we were in the second division and they were begging us to buy tickets. The top tier of the trinity was closed more often than not.

But here we are, after a decade of being spoon fed lukewarm liquid dog shit every other week for a decade, the very first chance they get to start defiling people for money, they’re at it like a rat up a drainpipe.

The absolute fucking nerve of Heck with his £8k season tickets and his promotional video for all those wanky lounges, whilst at the same time people paying “only” 6 or 700 quid for their tickets are faced with truly disgusting unsanitary overflowing toilets.

It’s just really depressing that the second they thought they could do stuff like this, they went for it big style. Fuck the lot of us, like it or lump it.

That's the thing I keep coming back to - it just seems all so unnecessary.  Given the extra revenue that being in the Champions League brings, surely they could have simply made the games category A games.  Maybe bump up the price of the executive offerings a bit if necessary, but keep the other tickets within the current pricing structure.

They have scored a major own goal with this and have already massively dampened what should have been a really exciting experience. 
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 07, 2024, 09:29:53 AM
One CL win is probably pretty much the same as the money made from the price increases. Those wins are more likely with a happy, excited and raucous Villa Park than one where there is discontent at how much being there has cost them as they wade through piss to wait half an hour for an overpriced burger.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 07, 2024, 09:30:42 AM
A win is worth €2.1m and a draw is €700k.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 07, 2024, 09:34:22 AM
This is about the third or fourth time in 12 months that Heck's actions have distracted from the excellent performance of Emery and the team. If they want a re-set then Heck has to be the fall-guy.

At this stage I don't even care what his successor does but it would be nice if for 6 months we could focus on Emery and the team and have this clown nowhere near the club
Title: Re: Chris Heck - President of Business Operations
Post by: dorsetvillian on September 07, 2024, 09:35:53 AM
It's all so obvious how this should have played out. It's also becoming plain to see that Hecks position is looking increasingly precarious. The owners must be aware how this is following the exact path he took at Red Bull in NY.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 07, 2024, 09:37:05 AM
A win is worth €2.1m and a draw is €700.

700 is hardly worth the bother.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 07, 2024, 09:37:43 AM
This is about the third or fourth time in 12 months that Heck's actions have distracted from the excellent performance of Emery and the team. If they want a re-set then Heck has to be the fall-guy.

At this stage I don't even care what his successor does but it would be nice if for 6 months we could focus on Emery and the team and have this clown nowhere near the club
I genuinely believe that he will not be here for long, can you imagine what it is like to work for someone as pig headed and full of his own self importance.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 07, 2024, 09:40:24 AM
If the team is successful and revenues are increasing by a fair chunk then he's doing exactly what they hired him to do. It's not like they won't have known his track record for pissing fans off.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 07, 2024, 09:40:58 AM
He's doing the gig because his kids are at uni at present, so suspect it was only ever a 3 year job.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 07, 2024, 09:44:46 AM
If the team is successful and revenues are increasing by a fair chunk then he's doing exactly what they hired him to do. It's not like they won't have known his track record for pissing fans off.

And that's probably the truest comment on here.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 07, 2024, 09:45:48 AM
Two months ago he said this.

Quote
"It's part of the culture of like everything is just so critically important to them. Everything. Philly (Philadelphia) is, I think, the best sports town in the US.

"But it's not even close to the scrutiny that goes on with the clubs here. To be fair to them, they don't have four other sports to dive into. They don't have college sports - that doesn't exist. It's European football that's it. That's what matters. It really is more than lifestyle. It's their family, it's generational and everyone takes it really personally.

"I respect that and you have to be very careful with it, but I also want to win. If your compass is the right compass of win by also being respectful.

"I was reading something last night and every once in a while, and I've been pretty good about getting off social media, but I was getting destroyed yesterday for something.

"I can't even remember what it was, but it was something that has been wildly successful and I'm getting just destroyed on the whole thing. It's like 20/30 people killing you. You're kind of like this is the game, this is the deal. But what I've been saying to everybody is that I'm not claiming to be the expert on the sporting side. I'm an expert on the business side and I'm not apologizing for that.

"I do believe that I surround myself with really good people and I do believe that I will deliver results and I do believe that they'll be happy in the end. Change is tough, change is hard."
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 07, 2024, 09:53:49 AM
If the team is successful and revenues are increasing by a fair chunk then he's doing exactly what they hired him to do. It's not like they won't have known his track record for pissing fans off.

And that's probably the truest comment on here.
But this has got bigger than just pissing the fans off.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 07, 2024, 09:58:58 AM
And within a couple of weeks there'll be a story about another club and the media will barely mention it again, and it will be the fans that are left pissed off with conditions and prices.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on September 07, 2024, 10:19:43 AM
Former CEO Keith Wyness on Villa.
Saying make 30m to 40m in Champions League


Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 07, 2024, 10:55:48 AM
And within a couple of weeks there'll be a story about another club and the media will barely mention it again, and it will be the fans that are left pissed off with conditions and prices.

This is true and the article you posted is also interesting in terms of the mind set. The quote ‘in the end they’ll be happy’ is presumably referring to the owners not supporters?
In one-way he’s right in that a social media ‘storm’ can be brushed off in a fairly short period of time and the immediate national interest will fade. However, if and it is an if, there are thousands of complaints into the club and protests at the ground, even if its for only a few matches, i think this will be harder to shake off. None of this may play out of course, but if it did, he could be the PR fall guy, which would give some instant gratification, but wouldn't necessarily change the current trajectory.
Title: Re: Chris Heck - President of Business Operations
Post by: boozey182 on September 07, 2024, 11:02:16 AM
A win is worth €2.1m and a draw is €700k.

If it is purely about PSR or whatever, there should be an incentivised scheme - it's £90 (or whatever ridiculous amount) in, but if Villa get a draw, you get £10 back. If we win, you get £30. Could make for a great atmosphere (for the first 10 minutes - then watch the abuse as Diego Carlos misses from a yard out in the last minute).

If they're going to fleece us, they may as well at least add in a bit of jeopardy... The game is becoming less about emotion and more about financial transactions, it's about time the fans got a piece of the action!
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 07, 2024, 11:08:13 AM
Purslow was a slimy little fucker but there was always something likeable about him, I think he genuinely cared about the club and probably still does
I’d prefer him over Heck every day
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 07, 2024, 11:17:20 AM
Purslow was a slimy little fucker but there was always something likeable about him, I think he genuinely cared about the club and probably still does
I’d prefer him over Heck every day

I'm probably giving him way too much credit but I do wonder if his departure may have been hastened by him pushing back a bit. against fleecing every last penny from the fans
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 07, 2024, 11:19:01 AM
Purslow was a slimy little fucker but there was always something likeable about him, I think he genuinely cared about the club and probably still does
I’d prefer him over Heck every day

He was a bit of a div, but he was our div, and was in charge for some great times. Obviously plumping for Stevie G is what did for him.
Title: Re: Chris Heck - President of Business Operations
Post by: danno on September 07, 2024, 11:33:17 AM
You know you’ve done a bad job when people are missing Christian Purslow.

Terrace View was introduced under Purslow and Heck has just picked up the baton and ran with it.
Title: Re: Chris Heck - President of Business Operations
Post by: yammers on September 07, 2024, 11:58:50 AM
Former CEO Keith Wyness on Villa.
Saying make 30m to 40m in Champions League



You lost me at ‘Keith Wyness’
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 07, 2024, 12:03:11 PM
As Chris Hike only has a couple of strings to his bow..
1  Big price increases
2. Canvassing opinion then ignoring it
..I thought I'd see what makes a great businessman and checked out Harvard Business School Online..
The 10 Characteristics Required Are..

1 Curiosity
2  Willingness to Experiment
3. Adaptability
4. Decisiveness
5. Self Awareness
6. Risk Tolerance
7. Comfort with Failure
8. Persistence
9  Innovative Thinking
10 Long Term Focus

..to quote Harvard..
If you have an idea for a product or service, you'll have to ensure customers are willing to pay for it and it meets their needs.
..I could go through the list of 10 Requirements and pick him apart tbh...
He's a chancer, simple as that

Title: Re: Chris Heck - President of Business Operations
Post by: villa `cross the mersey on September 07, 2024, 12:07:19 PM
So sorry to read about your wife Chip Butty - myself and VCTM Jnr will hold you in our thoughts and prayers - sincere regards
(Clive and Cameron)
The nonsense going on around "our club" pales into insignificance in comparison
Take care buddy
God Bless
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 07, 2024, 12:14:58 PM
So sorry to read about your wife Chip Butty - myself and VCTM Jnr will hold you in our thoughts and prayers - sincere regards
(Clive and Cameron)
The nonsense going on around "our club" pales into insignificance in comparison
Take care buddy
God Bless
Thankyou VCTM
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 07, 2024, 12:49:38 PM
You know you’ve done a bad job when people are missing Christian Purslow.

Terrace View was introduced under Purslow and Heck has just picked up the baton and ran with it.

Everyone accepts that there is a need for bigger and better corporate facilities though that’s not what it’s about
 
It’s when those ‘new’ corporate fans are the only ones that count in the emerging Villa world and the traditional support are treated with contempt with failing facilities and high ticket prices
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 07, 2024, 01:03:20 PM
So sorry to read about your wife ChipButty…thoughts like all the other good folk on here are with you…fight the good fight!!
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 07, 2024, 01:04:04 PM
And within a couple of weeks there'll be a story about another club and the media will barely mention it again, and it will be the fans that are left pissed off with conditions and prices.

I was thinking that. Also I don’t think this would’ve got half the coverage it did if it wasn’t an international break.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 07, 2024, 01:31:29 PM
A win is worth €2.1m and a draw is €700k.

If it is purely about PSR or whatever, there should be an incentivised scheme - it's £90 (or whatever ridiculous amount) in, but if Villa get a draw, you get £10 back. If we win, you get £30. Could make for a great atmosphere (for the first 10 minutes - then watch the abuse as Diego Carlos misses from a yard out in the last minute).

If they're going to fleece us, they may as well at least add in a bit of jeopardy... The game is becoming less about emotion and more about financial transactions, it's about time the fans got a piece of the action!

Some may say you talk too much tripe when boozy, but I like this!
Title: Re: Chris Heck - President of Business Operations
Post by: FrankyH on September 07, 2024, 02:16:29 PM
Heck would be more suited working for Ryanair than our fine historic football club. I wonder if he knows (or cares for that matter) the vitriol  and  distain coming his way . He deserves a round of fucks next time he grabs the limelight on a match day.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 07, 2024, 02:27:42 PM
He probably won't risk turning up next Saturday .
Title: Re: Chris Heck - President of Business Operations
Post by: KevinGage on September 07, 2024, 02:40:56 PM
Purslow got a few calls wrong but the vast majority right.

He was Old School Tie and everything else that comes with that.

But a football man at the same time; someone who persuaded NSWE to go with Dean Smith rather than their Thierry Henry flight of fantasy, for example.

He was a competent administrator and you never feared he would embarrass us on a national level like this berk has done a few times now.

Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 07, 2024, 02:48:59 PM
Purslow got a few calls wrong but the vast majority right.

He was Old School Tie and everything else that comes with that.

But a football man at the same time; someone who persuaded NSWE to go with Dean Smith rather than their Thierry Henry flight of fantasy, for example.

He was a competent administrator and you never feared he would embarrass us on a national level like this berk has done a few times now.

Heck talks about marketing as if he invented it. That 25 minute interview Purslow did with Beth Rigby inside Villa Park wasn't half bad in terms of good PR for the club
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 07, 2024, 02:58:32 PM
A pity he lobbed cash at the Tories though.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on September 07, 2024, 03:07:32 PM
Has there been any formal response to the issues around the Arsenal game yet ?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 07, 2024, 03:08:24 PM
Has there been any formal response to the issues around the Arsenal game yet ?

Yeah, Dettol to be announced as our new floor cleaning partner.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on September 07, 2024, 03:12:10 PM
Purslow got a few calls wrong but the vast majority right.

He was Old School Tie and everything else that comes with that.

But a football man at the same time; someone who persuaded NSWE to go with Dean Smith rather than their Thierry Henry flight of fantasy, for example.

He was a competent administrator and you never feared he would embarrass us on a national level like this berk has done a few times now.

Heck talks about marketing as if he invented it. That 25 minute interview Purslow did with Beth Rigby inside Villa Park wasn't half bad in terms of good PR for the club
In hindsight - I was overly crucial of CP - I think he was a decent custodians for the club.  I dont think we would have been able to grow us quickly enough though from a revenue side
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 07, 2024, 03:15:11 PM
Has there been any formal response to the issues around the Arsenal game yet ?

Yeah, Dettol to be announced as our new floor cleaning partner.

Didnt we at least speak to Toilet Duck?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 07, 2024, 03:20:39 PM
Has there been any formal response to the issues around the Arsenal game yet ?

Yeah, Dettol to be announced as our new floor cleaning partner.

Didnt we at least speak to Toilet Duck?

Think they tried to create a bidding war with Jeyes Fluid.
Title: Re: Chris Heck - President of Business Operations
Post by: danno on September 07, 2024, 03:39:39 PM
Purslow got a few calls wrong but the vast majority right.

He was Old School Tie and everything else that comes with that.

But a football man at the same time; someone who persuaded NSWE to go with Dean Smith rather than their Thierry Henry flight of fantasy, for example.

He was a competent administrator and you never feared he would embarrass us on a national level like this berk has done a few times now.

Is this actually true? I’m fairly certain Henry was in post at Monaco before Smith was appointed.

https://m.allfootballapp.com/news/Bundesliga/Henry-set-for-return-to-Monaco-leaving-Terry-as-main-Villa-candidate/830188

https://www.birminghammail.co.uk/sport/football/football-news/aston-villa-next-manager-odds-15260258

Then there’s who we appointed after Smith, which looked very much like chasing a bigger name rather than who was best suited for the role.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 07, 2024, 03:54:57 PM
Not sure i'd be anointing Purslow at this stage . This new guy though has taken things to a whole new tragic level
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on September 07, 2024, 03:58:23 PM
Has there been any formal response to the issues around the Arsenal game yet ?
I received an email from Lee Preece yesterday explaining what they've been doing to sort out the toilets. I can copy it here is anyone's interested ...
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 07, 2024, 04:33:49 PM
Of course we are!
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 07, 2024, 04:53:35 PM
He probably won't risk turning up next Saturday .

Course he will but as I’m sure happens every game he doesn’t move any further than schmoozing the corporate hospitality in the Trinity (with his legendary communication skills)and Directors box…he won’t associate with us plebs
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 07, 2024, 06:01:59 PM
Has there been any formal response to the issues around the Arsenal game yet ?
I received an email from Lee Preece yesterday explaining what they've been doing to sort out the toilets. I can copy it here is anyone's interested ...

Buckets?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 07, 2024, 06:48:16 PM
He probably won't risk turning up next Saturday .

Course he will but as I’m sure happens every game he doesn’t move any further than schmoozing the corporate hospitality in the Trinity (with his legendary communication skills)and Directors box…he won’t associate with us plebs
proper short man syndrome
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 07, 2024, 06:58:35 PM
Purslow got a few calls wrong but the vast majority right.

He was Old School Tie and everything else that comes with that.

But a football man at the same time; someone who persuaded NSWE to go with Dean Smith rather than their Thierry Henry flight of fantasy, for example.

He was a competent administrator and you never feared he would embarrass us on a national level like this berk has done a few times now.
Agree with all this. I quite liked Purslow all in all, obviously a CEO type but seemed for the most part alright. This Heck fellow feels … very American in his attitudes.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 07, 2024, 07:03:19 PM
Sent my complaint email (re: ticket pricing) today got the following response from Lee:

“Many thanks for your email which we have logged as complaint reference 24 jul-sep 929.
 
Our apologies that you have had cause to complain.
 
We are compiling all feedback received on Champions League pricing and will ensure this is shared with Senior Management accordingly.”
 
 I’m assuming that’s 929th complaint so far and not of the day?
I had an email back from Lee Preece which was the same but started

“Many thanks for your email which we have logged as complaint reference 24 jul-sep 977.”

Guess that it must be a rolling count for the July to September period! :)
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on September 07, 2024, 07:09:02 PM
Email received from Lee Preece re Pissgate:
Quote
On behalf of everyone here at Villa Park, thanks again for taking the time to register your feelings on your experience at our first match versus Arsenal.  We reiterate our apologies that you had cause to complain.

As we are sure you can appreciate, your feedback was not isolated, so it has taken considerable time to log those we have received, acknowledge receipt and then collate all of the points made within the complaints.  Whilst the club emailed a statement to all of those in attendance on Tuesday 27th, we wanted to ensure we followed up with the reply below.

The issues with toilets around the stadium was escalated to our owners, who immediately recognised the importance of both immediate and long-term solutions to avoid repeats of what you had to endure.  Our facilities team have already worked to ensure all blockages have been investigated and repaired.

A longer-term programme has also begun, including the installation of Air Admittance Valves being added to all male urinals to aid waste removal, hand dryers in all toilets replacing paper towels, new flooring and facilities painted.  We will work through the stadium as quickly as we can

throughout the season, using gaps in the fixtures to address every area.

The number of toilets available for fans will remain a challenge in some areas, but we are looking again at ways we may be able to increase the provision.  We will do everything we can to find solutions.

When we introduced Terrace View, the amount of toilet provision for male and female fans was replicated in the two additional facilities created at either end of the lower concourse.  Whilst both spaces themselves are smaller, the actual number of facilities has not reduced.  There are also many hundreds of people using the facilities within Terrace View itself, who before would have been using the old facilities. However, any facility has to function properly and not overflow, as we have referenced above.

Thanks again for taking the time to register your complaint.  We are working hard to improve and recognise the importance of your matchday experience.
Best wishes


Lee
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 07, 2024, 07:20:05 PM
Hmmm
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 07, 2024, 07:41:08 PM
No mention of the queues to get in then.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 07, 2024, 07:42:05 PM
If he's replying to an email that was only about the toilets why would he mention anything else?
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 07, 2024, 07:57:01 PM
If he's replying to an email that was only about the toilets why would he mention anything else?

Yep.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 07, 2024, 08:00:21 PM
Lee's a good guy, a fan, but he won't put his job on the line understandably and has to be careful what he puts into print . I totally get it.
The events of the last few weeks will be with NSWE now so let's wait and see .
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 07, 2024, 09:30:11 PM
If he's replying to an email that was only about the toilets why would he mention anything else?

You don’t know that that’s the case though.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on September 07, 2024, 09:36:12 PM
If he's replying to an email that was only about the toilets why would he mention anything else?

You don’t know that that’s the case though.

I assumed it was a reply to Mister E who starts his post "Email received from Lee Preece re Pissgate:"
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 07, 2024, 09:42:20 PM
If he's replying to an email that was only about the toilets why would he mention anything else?

You don’t know that that’s the case though.

And you don't know it isn't. And that's why I said "if", because I don't know.
Title: Re: Chris Heck - President of Business Operations
Post by: johny on September 08, 2024, 02:49:57 AM
Image if you are a family with 4 kids and everyone wants to go? That's nearly £600 for one game of football and there are 3 more to come. £2400 before you've even paid for transport, food, drink etc. and thats on top of a season ticket that you have already shelled out for. I'm well priced out of it. I don't think I could afford to go to any more than a couple of games in a whole year but people like me are irrelevant there is much more money to be made. Fuck them. I'm very happy paying fuck all to watch every single game. Fuck them, I'm happy to never set foot in a ground that you have to wade through rivers of piss to get to a seat that doesn't actually exist! Taking the piss is what they are doing and what your standing in. Fuck them is all i'll say & fuck you Chris Heck you most certainly can't read a room but you'll be on to your next cushy number after this while people will have taken out loans just to watch a game of football.....
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 08, 2024, 07:33:53 AM
When Heck had that fluffy interview several weeks ago about all the wonders he has created at Villa Park for the GA+ I commented that as I listened I could smell the bullshit, I apologise for this as it I was mistaken and it was the piss I was smelling.
At the time several were prepared to give him the benefit of the doubt but since then his true colours have begun to shine brightly.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on September 08, 2024, 07:38:06 AM
Even £50 a ticket is beyond some people's means, using the same analogy of a family of four is £800 for 4 games, so not sure where you pitch the prices.

A I have said itsall entertainment nowadays, concerts, theatre prices are astronomically inflated. I recently paid £40 to see a tribute act but to be fair they were pretty good.
Title: Re: Chris Heck - President of Business Operations
Post by: Three Spires Villa on September 08, 2024, 08:06:37 AM
Even £50 a ticket is beyond some people's means, using the same analogy of a family of four is £800 for 4 games, so not sure where you pitch the prices.

A I have said itsall entertainment nowadays, concerts, theatre prices are astronomically inflated. I recently paid £40 to see a tribute act but to be fair they were pretty good.

Going to watch your football team is not similar to going to a gig or other forms of entertainment. They know this, it’s a lifetime commitment, often passed through families. Going for a fancy meal, a gig, or a night out is totally different
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on September 08, 2024, 08:43:05 AM
Image if you are a family with 4 kids and everyone wants to go? That's nearly £600 for one game of football and there are 3 more to come. £2400 before you've even paid for transport, food, drink etc. and thats on top of a season ticket that you have already shelled out for. I'm well priced out of it. I don't think I could afford to go to any more than a couple of games in a whole year but people like me are irrelevant there is much more money to be made. Fuck them. I'm very happy paying fuck all to watch every single game. Fuck them, I'm happy to never set foot in a ground that you have to wade through rivers of piss to get to a seat that doesn't actually exist! Taking the piss is what they are doing and what your standing in. Fuck them is all i'll say & fuck you Chris Heck you most certainly can't read a room but you'll be on to your next cushy number after this while people will have taken out loans just to watch a game of football.....
You're misleading people here though with those figures. Unless this hypothetical family have six ST's in zone one (in which case they're probably used to forking out the costs involved in attending these CL games anyway) then the whole family can attend for between £220 and £238. Perfectly comparable with other world class forms of entertainment available to do 'as a family'.
Title: Re: Chris Heck - President of Business Operations
Post by: PaulWinch again on September 08, 2024, 09:15:34 AM
I heard a really good point on a podcast the other day which summed it up quite nicely. Football clubs see the fans as customers, but they should really think in a more rounded way because they really don’t want them to start behaving like customers.
Title: Re: Chris Heck - President of Business Operations
Post by: luke95 on September 08, 2024, 09:26:03 AM
If they're all sat alone maybe , but the likelihood of getting 4/5/6 tickets together isn't  To get sat together you're most likely have to pay the higher price bracket.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 08, 2024, 09:58:42 AM
If they're all sat alone maybe , but the likelihood of getting 4/5/6 tickets together isn't  To get sat together you're most likely have to pay the higher price bracket.
If they have STs they can automatically retain their seats.
If not they will struggle to be inthe same section.
Title: Re: Chris Heck - President of Business Operations
Post by: Rigadon on September 08, 2024, 10:06:13 AM
I heard a really good point on a podcast the other day which summed it up quite nicely. Football clubs see the fans as customers, but they should really think in a more rounded way because they really don’t want them to start behaving like customers.

Yeah that was the Guardian's football weekly, which I listened to especially because they were talking about Villa (for a fucking change but that's another thread!!!!).  It's a good point.  They went further to say that at some point, the match going fan base might not be there because newer generations won't actually be match going like we were as kids (when tickets were less outrageously priced).

I'm kind of torn on this though.  The cost is ridiculous, and is probably more restrictive for most people.  But is there enough merit to the argument that in order to carry on competing at this end of the league we need revenue to increase?  How much does the match income actually matter?  I think I read it was about 15% of total revenue, so if that's right, it's not meaningless. 

Also, when you look at match day revenue, we are way behind the usual suspects.  That's down to stadium size too, but also location, with London prices being higher.

Anyway, at the very least, they need to fix the bogs. 
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 08, 2024, 10:25:54 AM
You really can’t compare other forms of entertainment to football I paid well over £100 for AC/DC tickets for Wembley a couple of months ago but that will probably be the only time I ever see them whereas Villa is ongoing financial drainage from week to week

Title: Re: Chris Heck - President of Business Operations
Post by: danno on September 08, 2024, 10:27:57 AM
You really can’t compare other forms of entertainment to football I paid well over £100 for AC/DC tickets for Wembley a couple of months ago but that will probably be the only time I ever see them whereas Villa is ongoing financial drainage from week to week

Plus if you go see a band you like, you’re almost guaranteed to go home happy. That’s just not the case with sport, even as a neutral you can go home fed up because it’s been a 0-0 snooze fest.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 08, 2024, 10:32:06 AM
That thing about the future match going generation not being there.

Pretty sure we (fans in general) have been saying exactly that since the mid 90s.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on September 08, 2024, 10:36:24 AM
That thing about the future match going generation not being there.

Pretty sure we (fans in general) have been saying exactly that since the mid 90s.

But we’ve always been able to get tickets in the main, the younger generation now can’t. So why not support other more successful teams that they also cant get tickets for?
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 08, 2024, 10:43:09 AM
In general I keep hearing that people haven't got any money, but is that a myth because all I see is the opposite especially in the younger generation,I acknowledge that there is some in society that may be not financially well off
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 08, 2024, 10:46:06 AM
In general I keep hearing that people haven't got any money, but is that a myth because all I see is the opposite especially in the younger generation,I acknowledge that there is some in society that may be not financially well off

So, not really a myth at all then.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 08, 2024, 10:46:40 AM
It's all on finance
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 08, 2024, 10:56:02 AM
From early this year

Quote
Just under half of Birmingham children are now living in poverty - up 10% in a decade. And to get out of it, many of their parents would need to DOUBLE their income.

Birmingham is now second only to London's Tower Hamlets estate when it comes to the proportion of kids living in real hardship. Some 46% are now impoverished, with many of them growing up in overcrowded, substandard homes, with bare cupboards and sharing beds.

"This is social failure at scale," said Paul Kissack, group chief executive of the Joseph Rowntree Foundation, which carried out the research.

The Birmingham rate of 46.4% is a huge jump from a decade ago, when just over a third of city children (36%) were in the same position.
Title: Re: Chris Heck - President of Business Operations
Post by: Mellin on September 08, 2024, 10:58:20 AM
In general I keep hearing that people haven't got any money, but is that a myth because all I see is the opposite especially in the younger generation,I acknowledge that there is some in society that may be not financially well off

Spend a lot of time in the poorer parts of Birmingham?
Title: Re: Chris Heck - President of Business Operations
Post by: lukey27 on September 08, 2024, 11:00:42 AM
This was the response I got re: the complaint about queues and toilets. It's a fairly non answer and no explanation or solution but I suppose the test will be at the Everton game. But I certainly won't be buying anything in the ground for the foreseeable future.

On behalf of everyone here at Villa Park, thanks again for taking the time to register your feelings on your experience at our first match versus Arsenal.  We reiterate our apologies that you had cause to complain.

As we are sure you can appreciate, your feedback was not isolated, so it has taken considerable time to log those we have received, acknowledge receipt and then collate all of the points made within the complaints.  Whilst the club emailed a statement to all of those in attendance on Tuesday 27th, we wanted to ensure we followed up with the reply below.

Immediately following the match, those directly involved in stadium operations had already begun to collate and understand the elements that contributed to the late opening of stiles and build-up of queues that we had not shifted entirely by kick-off. The depth of feeling expressed by yourself, and others is completely understood by all here at Villa Park, and our determination to see those arriving early given an appropriate welcome and safe entry to the stadium is of paramount importance.

The issues with toilets around the stadium was escalated to our owners, who immediately recognised the importance of both immediate and long-term solutions to avoid repeats of what you had to endure.  Our facilities team have already worked to ensure all blockages have been investigated and repaired.  A longer-term programme has also begun, including the installation of Air Admittance Valves being added to all male urinals to aid waste removal, hand dryers in all toilets replacing paper towels, new flooring and facilities painted.  We will work through the stadium as quickly as we can throughout the season, using gaps in the fixtures to address every area.

All of the specific and general comments received regarding catering service, product availability, prices etc have been shared with our Catering provider Levy.  As with our own operations, the first match is problematic for new staff understanding new facilities and the complexities of Villa Park.  We will keep a close eye on them as we know they need to deliver an appropriate level of service throughout the season.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 08, 2024, 11:26:02 AM
In general I keep hearing that people haven't got any money, but is that a myth because all I see is the opposite especially in the younger generation,I acknowledge that there is some in society that may be not financially well off
"some" is probably the majority.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on September 08, 2024, 12:13:13 PM
You really can’t compare other forms of entertainment to football I paid well over £100 for AC/DC tickets for Wembley a couple of months ago but that will probably be the only time I ever see them whereas Villa is ongoing financial drainage from week to week


That’s not a proper comparison though is it.
Just because it’s the only time you see will that particular artist, there is nothing preventing you splashing your cash on another band/event every weekend.
Whether you spend your cash on one love (The Villa) or many different styles or things is your prerogative.

Of course, everything is about affordability, but then you own preferences, priorities and limits come into play.

I see people spending £10 a day on coffee and lunch at work. The same people must spend around £50 a week, every week just on coffee and food.
But, it’s their choice, their decision.
The same as everything else, including going to the Villa.

Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 08, 2024, 12:20:38 PM
You really can’t compare other forms of entertainment to football I paid well over £100 for AC/DC tickets for Wembley a couple of months ago but that will probably be the only time I ever see them whereas Villa is ongoing financial drainage from week to week


That’s not a proper comparison though is it.
Just because it’s the only time you see will that particular artist, there is nothing preventing you splashing your cash on another band/event every weekend.
Whether you spend your cash on one love (The Villa) or many different styles or things is your prerogative.

Of course, everything is about affordability, but then you own preferences, priorities and limits come into play.

I see people spending £10 a day on coffee and lunch at work. The same people must spend around £50 a week, every week just on coffee and food.
But, it’s their choice, their decision.
The same as everything else, including going to the Villa.


The point is that Villa are trying to charge miles more for a product than is considered reasonable. So I think the band comparison is perfectly reasonable, but even if you don't, to use your analogy, it would the same if the people in your example went to buy a sandwich and coffee from Costa, to be told it was £11.95 for the flat white and £25 for the sarnie.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 08, 2024, 12:30:08 PM
You really can’t compare other forms of entertainment to football I paid well over £100 for AC/DC tickets for Wembley a couple of months ago but that will probably be the only time I ever see them whereas Villa is ongoing financial drainage from week to week


That’s not a proper comparison though is it.
Just because it’s the only time you see will that particular artist, there is nothing preventing you splashing your cash on another band/event every weekend.
Whether you spend your cash on one love (The Villa) or many different styles or things is your prerogative.

Of course, everything is about affordability, but then you own preferences, priorities and limits come into play.

I see people spending £10 a day on coffee and lunch at work. The same people must spend around £50 a week, every week just on coffee and food.
But, it’s their choice, their decision.
The same as everything else, including going to the Villa.



No-one is going to spend £70-£80 every other weekend for a gig.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 08, 2024, 12:38:14 PM
No-one is going to spend £70-£80 every other weekend for a gig.

You haven't seen UKR's schedule in the Live Comedy thread.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 08, 2024, 12:45:20 PM
No-one is going to spend £70-£80 every other weekend for a gig.

You haven't seen UKR's schedule in the Live Comedy thread.

Haha, that's true.
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on September 08, 2024, 12:46:54 PM
That thing about the future match going generation not being there.

Pretty sure we (fans in general) have been saying exactly that since the mid 90s.


……& the average age of football crowds continues to rise. It is already happening & it’s accelerating. For many kids now football is a computer game.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on September 08, 2024, 01:06:17 PM
I starting to wonder about this guy intentions business at all costs attitude.
It doesn't align with traditional football support .
It's now the price of seeing our success viewed as a spectator sport and not a supporter one.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 08, 2024, 02:24:28 PM
Is he still here?
Wonder what surprises he has in store this week?
Wonderful businessman that he is..
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 08, 2024, 02:29:23 PM
Is he still here?
Wonder what surprises he has in store this week?
Wonderful businessman that he is..
Pay to enter toilets (£1.50)
Priority admission lanes (£5)
Extra Legroom seats (end of aisle) (£20)
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 08, 2024, 02:33:48 PM
Don’t forget the charge of £5 for allowing us to breath the Villa Park air!! Eat your heart out Heck as you didn’t think of that and I’ve patented it.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 08, 2024, 02:54:19 PM
Probably installing parking meters outside the children's hospital as we speak.
The ogre lurking in the shadows has now emerged into plain sight.
He's a wrong un....
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 08, 2024, 03:39:54 PM
Image if you are a family with 4 kids and everyone wants to go? That's nearly £600 for one game of football and there are 3 more to come. £2400 before you've even paid for transport, food, drink etc. and thats on top of a season ticket that you have already shelled out for. I'm well priced out of it. I don't think I could afford to go to any more than a couple of games in a whole year but people like me are irrelevant there is much more money to be made. Fuck them. I'm very happy paying fuck all to watch every single game. Fuck them, I'm happy to never set foot in a ground that you have to wade through rivers of piss to get to a seat that doesn't actually exist! Taking the piss is what they are doing and what your standing in. Fuck them is all i'll say & fuck you Chris Heck you most certainly can't read a room but you'll be on to your next cushy number after this while people will have taken out loans just to watch a game of football.....
You're misleading people here though with those figures. Unless this hypothetical family have six ST's in zone one (in which case they're probably used to forking out the costs involved in attending these CL games anyway) then the whole family can attend for between £220 and £238. Perfectly comparable with other world class forms of entertainment available to do 'as a family'.

And for Lsvillas whole family prices you get the added opportunity to wade through piss at half time for free, but that might be charged for in the future.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 08, 2024, 04:19:29 PM
You really can’t compare other forms of entertainment to football I paid well over £100 for AC/DC tickets for Wembley a couple of months ago but that will probably be the only time I ever see them whereas Villa is ongoing financial drainage from week to week

That’s not a proper comparison though is it.
Just because it’s the only time you see will that particular artist, there is nothing preventing you splashing your cash on another band/event every weekend.
Whether you spend your cash on one love (The Villa) or many different styles or things is your prerogative.

Of course, everything is about affordability, but then you own preferences, priorities and limits come into play.

I see people spending £10 a day on coffee and lunch at work. The same people must spend around £50 a week, every week just on coffee and food.
But, it’s their choice, their decision.
The same as everything else, including going to the Villa.

Supporting the Villa and many other football teams is different to the kind if transactional customer-service provider relationship your talking about though.

For many of us the villa is in the blood, its tied in with our life histories and family relationships. So many of my lifetime memories are tied into days down Villa Park or away days, there is much more to it than the transaction you allude to.

There are obviously clubs with lots of tourist fans, such  as some of the London and Manchester clubs and Liverpool, Villa have never been that. It seems pretty clear now that is the direction Heck wants to take us, the transaction between fan and club, which will quite frankly kill the club as we know it and turn into a different beast altogether, a souless thing.

It might be a battle that can’t be won, but for all of who care about the club, we need to resist as much as possible, even if that just means being a pain and complaining here and there.
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on September 08, 2024, 04:39:58 PM
Complain here and there? We've got no time for daytripper complainers mate. We're H&V, we're all in on the complaints.
Title: Re: Chris Heck - President of Business Operations
Post by: johny on September 08, 2024, 04:44:30 PM
Of course I was exaggerating the prices. It didn't stop the club exaggerating their prices! If you do have a season ticket it's obviously lower. If you don't and a lot of people don't they will hit you where it hurts with no shits given. I thought the days of rivers of piss had long gone. By the end of the league cup final at the old Wembley Vs Man ure it was literally cascading down the terraces. Could have done with a pair of fishing waders! Discusting. Seems like Villa want to give you that full on nostalgia experience on a fortnightly basis! 😳
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 08, 2024, 04:49:40 PM
Probably installing parking meters outside the children's hospital as we speak.
Sadly they already exist there !
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 08, 2024, 06:01:16 PM
Heck probably thinking of putting a stall, outside the toilets, to sell wellies at £100 a pair but, they will have a yellow lion on them though!!
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on September 08, 2024, 07:11:47 PM
These are the same poor kids who have hundreds of pounds in tattoo's,top smart phones and wear designer clothes [although most I would imagine are knock offs]

Of course there are poor families, these I would imagine where mom and dad workhard on low wages, but for everyone of them there are the others who seem to be doing OK.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 08, 2024, 07:17:20 PM
From early this year

Quote
Just under half of Birmingham children are now living in poverty - up 10% in a decade. And to get out of it, many of their parents would need to DOUBLE their income.

Birmingham is now second only to London's Tower Hamlets estate when it comes to the proportion of kids living in real hardship. Some 46% are now impoverished, with many of them growing up in overcrowded, substandard homes, with bare cupboards and sharing beds.

"This is social failure at scale," said Paul Kissack, group chief executive of the Joseph Rowntree Foundation, which carried out the research.

The Birmingham rate of 46.4% is a huge jump from a decade ago, when just over a third of city children (36%) were in the same position.

Again.

Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 08, 2024, 07:47:38 PM
These are the same poor kids who have hundreds of pounds in tattoo's,top smart phones and wear designer clothes [although most I would imagine are knock offs]

Of course there are poor families, these I would imagine where mom and dad workhard on low wages, but for everyone of them there are the others who seem to be doing OK.

Is that straight from the Daily Mail?
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 08, 2024, 08:03:37 PM
In general I keep hearing that people haven't got any money, but is that a myth because all I see is the opposite especially in the younger generation,I acknowledge that there is some in society that may be not financially well off
"some" is probably the majority.
I used to work for Birmingham city housing department and the impression I got was that this was not the case
Title: Re: Chris Heck - President of Business Operations
Post by: Stu on September 08, 2024, 08:08:25 PM
These are the same poor kids who have hundreds of pounds in tattoo's,top smart phones and wear designer clothes [although most I would imagine are knock offs]

Of course there are poor families, these I would imagine where mom and dad workhard on low wages, but for everyone of them there are the others who seem to be doing OK.

Hookeysmith and the Temptations
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 08, 2024, 08:16:14 PM
In general I keep hearing that people haven't got any money, but is that a myth because all I see is the opposite especially in the younger generation,I acknowledge that there is some in society that may be not financially well off
"some" is probably the majority.
I used to work for Birmingham city housing department and the impression I got was that this was not the case

Surely anybody needing the assistance of the council housing department isn't going to be especially well off?
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 08, 2024, 08:19:10 PM
In general I keep hearing that people haven't got any money, but is that a myth because all I see is the opposite especially in the younger generation,I acknowledge that there is some in society that may be not financially well off
"some" is probably the majority.
I used to work for Birmingham city housing department and the impression I got was that this was not the case

Surely anybody needing the assistance of the council housing department isn't going to be especially well off?
But if they have tattoos and a phone they must be beyond minted
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on September 08, 2024, 08:24:56 PM
Edit.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu on September 08, 2024, 08:25:26 PM
In general I keep hearing that people haven't got any money, but is that a myth because all I see is the opposite especially in the younger generation,I acknowledge that there is some in society that may be not financially well off
"some" is probably the majority.
I used to work for Birmingham city housing department and the impression I got was that this was not the case

Surely anybody needing the assistance of the council housing department isn't going to be especially well off?
But if they have tattoos and a phone they must be beyond minted

No, it’s because they spend their universal credit on such things which means they need to scrounge a house off the council.

Get with the program
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 08, 2024, 08:35:31 PM
What will be this weeks PR disaster under the chavvy golfer?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 08, 2024, 08:45:32 PM
These are the same poor kids who have hundreds of pounds in tattoo's,top smart phones and wear designer clothes [although most I would imagine are knock offs]

Of course there are poor families, these I would imagine where mom and dad workhard on low wages, but for everyone of them there are the others who seem to be doing OK.
I've read it, re-read it , then read it again. Paragraph 1 had a go only to be usurped by Paragraph 2 .
Title: Re: Chris Heck - President of Business Operations
Post by: Accent Guy on September 08, 2024, 08:55:54 PM
What will be this weeks PR disaster under the chavvy golfer?

Whatever it is, as long as the end justifies the means, neither he nor the owners will care.
Title: Re: Chris Heck - President of Business Operations
Post by: Mellin on September 08, 2024, 10:08:13 PM
In general I keep hearing that people haven't got any money, but is that a myth because all I see is the opposite especially in the younger generation,I acknowledge that there is some in society that may be not financially well off
"some" is probably the majority.
I used to work for Birmingham city housing department and the impression I got was that this was not the case

Just do the maths on how far minimum wage takes you and leave the nonsensical anecdotal evidence at the door.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 09, 2024, 09:31:22 AM
With Heck increasing the GA+ offerings , and them generally failing when will the club wake up to the fact the demand for this type of ticket is not there from Villa fans.

Just take a look on the seat map and there are hundreds of tickets left for Everton.
These tickets will remain unsold just like they were for Arsenal . These seats could be sold instantly if at standard price.

Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 09, 2024, 09:44:29 AM
It's obviously this is the reason they have stopped announcing the attendances too.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 09, 2024, 10:00:43 AM
If he sells half of the GA+ tickets they are no worse off than by General sale revenue wise.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 09, 2024, 10:16:48 AM
I mean, if it was just the potatoes that were affected, at the end of the day, you will pay the price if you're a fussy eater. If they could afford to emigrate then they could afford to eat in a modest restaurant.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on September 09, 2024, 10:18:13 AM
If he sells half of the GA+ tickets they are no worse off than by General sale revenue wise.
But GA+ presumably costs more to service (extra staff, catering, etc), and having sections of empty seating ain't a good look. It seems to me that Heck has brought to the club the ideas that may have worked elsewhere in his career and has not necessarily done much research or market testing to establish whether they're appropriate in this the B6 environment.
It's a lose-lose approach.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 09, 2024, 10:19:15 AM
I quite liked Purslow all in all, obviously a CEO type but seemed for the most part alright. This Heck fellow feels … very American in his attitudes.

I wish he was very American in his attitudes, at least from the Americans I have and continue to work with, they're extremely intelligent and would be embarrassed by Heck's lack of vision and lack of basic marketing knowledge. I'd imagine he's the type who jumps ship just before the shitstorm he's created to keep him CV clean. Eventually he'll get found out but he'll leave a lot of carnage and destruction in his wake.

My guess is his contract includes a hefty bonus should he hit his revenue targets and he doesn't give a shit how he achieves it. He can try and bullshit his way through and short term he'll get away with it but his PR quotes of "great success" will soon be found out to be hollow. If the Villa Park crowd turn on him he'll probably shit his pants and try and lay the blame at the feet of our owners. They may have given him carte blanche to drive the revenue up but I doubt they ever thought he was so stupid.

He's not your usual American. He's a greedy chancer who no doubt only really cares about himself.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 09, 2024, 10:37:42 AM
...and he'll be gone within three years, like most of them before him.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on September 09, 2024, 10:39:34 AM
I quite liked Purslow all in all, obviously a CEO type but seemed for the most part alright. This Heck fellow feels … very American in his attitudes.

I wish he was very American in his attitudes, at least from the Americans I have and continue to work with, they're extremely intelligent and would be embarrassed by Heck's lack of vision and lack of basic marketing knowledge. I'd imagine he's the type who jumps ship just before the shitstorm he's created to keep him CV clean. Eventually he'll get found out but he'll leave a lot of carnage and destruction in his wake.

My guess is his contract includes a hefty bonus should he hit his revenue targets and he doesn't give a shit how he achieves it. He can try and bullshit his way through and short term he'll get away with it but his PR quotes of "great success" will soon be found out to be hollow. If the Villa Park crowd turn on him he'll probably shit his pants and try and lay the blame at the feet of our owners. They may have given him carte blanche to drive the revenue up but I doubt they ever thought he was so stupid.

He's not your usual American. He's a greedy chancer who no doubt only really cares about himself.

If he gets to £400m from a base of what about £180m he'll be seen as a huge success, regardless of how many disgruntled folk there are on here and other forums.
I can't see how he can do those numbers but isn't going to die not trying
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 09, 2024, 10:45:56 AM
If he sells half of the GA+ tickets they are no worse off than by General sale revenue wise.
But in doing so he will alienate and lose sections of the fanbase, never to return
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 09, 2024, 11:37:40 AM
These are the same poor kids who have hundreds of pounds in tattoo's,top smart phones and wear designer clothes [although most I would imagine are knock offs]

Of course there are poor families, these I would imagine where mom and dad workhard on low wages, but for everyone of them there are the others who seem to be doing OK.

They live in houses or flats, most of them. If they can afford the most rudimentary shelter there's no reason they can't afford GA+.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 09, 2024, 11:49:19 AM
These are the same poor kids who have hundreds of pounds in tattoo's,top smart phones and wear designer clothes [although most I would imagine are knock offs]

Of course there are poor families, these I would imagine where mom and dad workhard on low wages, but for everyone of them there are the others who seem to be doing OK.

They live in houses or flats, most of them. If they can afford the most rudimentary shelter there's no reason they can't afford GA+.

Indeed and if they can’t afford GA+, they’re just not working hard enough.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 09, 2024, 11:50:41 AM
Too much avocado.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 09, 2024, 11:51:22 AM
Too much avocado.

Smashed it.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 09, 2024, 11:53:31 AM
These are the same poor kids who have hundreds of pounds in tattoo's,top smart phones and wear designer clothes [although most I would imagine are knock offs]

Of course there are poor families, these I would imagine where mom and dad workhard on low wages, but for everyone of them there are the others who seem to be doing OK.

They live in houses or flats, most of them. If they can afford the most rudimentary shelter there's no reason they can't afford GA+.

Indeed and if they can’t afford GA+, they’re just not working hard enough.

Yeah, they can just go and get a job that pays more like some Tory MP advised a few years ago.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 09, 2024, 11:55:41 AM
These are the same poor kids who have hundreds of pounds in tattoo's,top smart phones and wear designer clothes [although most I would imagine are knock offs]

Of course there are poor families, these I would imagine where mom and dad workhard on low wages, but for everyone of them there are the others who seem to be doing OK.

They live in houses or flats, most of them. If they can afford the most rudimentary shelter there's no reason they can't afford GA+.

Indeed and if they can’t afford GA+, they’re just not working hard enough.

Yeah, they can just go and get a job that pays more like some Tory MP advised a few years ago.

Or get a second and even third job to make ends meet, like the Tories all have.
Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on September 09, 2024, 12:53:16 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 09, 2024, 01:07:07 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

Who are 'the rest' given my ticket for Bayern would have cost £70 odd if I wasn't refusing to pay it?
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 09, 2024, 01:25:28 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 09, 2024, 01:33:19 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

Now i get it, the GA crew subsidised the pish lapping around my feet at the Arsenal game.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 09, 2024, 01:36:18 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

Now i get it, the GA crew subsidised the pish lapping around my feet at the Arsenal game.

Did anyone taste it to make sure it wasn’t Carlsberg!

Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 09, 2024, 03:34:15 PM
Too much avocado.

Smashed it.

Lost it to Bostik.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 09, 2024, 05:06:53 PM
Man U tickets were announced on X 12 minutes before they went on sale. I got an email 1 minute before they went on sale.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 09, 2024, 05:15:22 PM
Man U tickets were announced on X 12 minutes before they went on sale. I got an email 1 minute before they went on sale.

To be fair, the date has been in the diary for ages.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 09, 2024, 05:16:02 PM
Visited Whitby today, in the grim north. Outside the toilets was a short, thick set man wearing a Make America Great Again baseball hat on back to front and a Stars and Stripes waistcoat.
As he made copious notes watching the punters pay 50p per piss I heard him muttering “this will work well in the Holte”.
Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on September 09, 2024, 06:44:36 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

I see a bit humour is lost on here.

But if you want a serious debate about strategic marketing and pricing then bring it on.

Heck isn’t a football parasite, he’s simply trying to get to a target income.  The more he gets from GA+, the cheaper he can price the ‘normal’ tickets.   

It’s not a difficult concept to get your head around - after all it’s always been cheaper to stand on the holte than sit in the upper trinity.



Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 09, 2024, 06:47:49 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

I see a bit humour is lost on here.

But if you want a serious debate about strategic marketing and pricing then bring it on.

Heck isn’t a football parasite, he’s simply trying to get to a target income.  The more he gets from GA+, the cheaper he can price the ‘normal’ tickets.   

It’s not a difficult concept to get your head around - after all it’s always been cheaper to stand on the holte than sit in the upper trinity.


I think this is probably bollocks to be honest. The everyday tickets arent getting any cheaper whether more corporate is sold or not.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 09, 2024, 06:56:56 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

I see a bit humour is lost on here.

But if you want a serious debate about strategic marketing and pricing then bring it on.

Heck isn’t a football parasite, he’s simply trying to get to a target income.  The more he gets from GA+, the cheaper he can price the ‘normal’ tickets.   

It’s not a difficult concept to get your head around - after all it’s always been cheaper to stand on the holte than sit in the upper trinity.


I think this is probably bollocks to be honest. The everyday tickets arent getting any cheaper whether more corporate is sold or not.

Correct and he is reducing the number of GA seats! Yes, he is reducing our capacity so he can squeeze more GA + in.  We are headed towards being an Arsenal or a Chelsea.
Title: Re: Chris Heck - President of Business Operations
Post by: yammers on September 09, 2024, 07:31:49 PM
Man U tickets were announced on X 12 minutes before they went on sale. I got an email 1 minute before they went on sale.

To be fair, the date has been in the diary for ages.

That maybe however, they hadn’t announced when they would be on sale and they’re now sold out unless you fork out for hospitality!
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 09, 2024, 07:39:03 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

I see a bit humour is lost on here.

But if you want a serious debate about strategic marketing and pricing then bring it on.

Heck isn’t a football parasite, he’s simply trying to get to a target income.  The more he gets from GA+, the cheaper he can price the ‘normal’ tickets.   

In the nicest possible way thats a load of bollocks mate . Everything is going up .
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 09, 2024, 07:53:20 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

I see a bit humour is lost on here.

But if you want a serious debate about strategic marketing and pricing then bring it on.

Heck isn’t a football parasite, he’s simply trying to get to a target income.  The more he gets from GA+, the cheaper he can price the ‘normal’ tickets.   

It’s not a difficult concept to get your head around - after all it’s always been cheaper to stand on the holte than sit in the upper trinity.
It’s called price gouging which is not a difficult concept to get your head around.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 09, 2024, 08:05:25 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

I see a bit humour is lost on here.

But if you want a serious debate about strategic marketing and pricing then bring it on.

Heck isn’t a football parasite, he’s simply trying to get to a target income.  The more he gets from GA+, the cheaper he can price the ‘normal’ tickets.   

It’s not a difficult concept to get your head around - after all it’s always been cheaper to stand on the holte than sit in the upper trinity.


I think this is probably bollocks to be honest. The everyday tickets arent getting any cheaper whether more corporate is sold or not.

Correct and he is reducing the number of GA seats! Yes, he is reducing our capacity so he can squeeze more GA + in.  We are headed towards being an Arsenal or a Chelsea.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 09, 2024, 08:10:40 PM
I agree with you both. Can’t believe someone would think Heck is making more GA+ spaces so he can reduce GA tickets. Screwing as much as he can from everybody!!
Hope it never happens again but, if we were to get relegated at some stage, fans will have long memories if the Club come a begging!
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 09, 2024, 08:16:38 PM
Anyone failing to understand the folly of GA+ in its present format needs to have a quick look now on the OS. Multiple areas around the ground available for Everton, one of the cheaper games this season. In K6 alone there a 41 seats available. It's overpriced for a start, and they have over estimated how many people want the product. Having empty seats to watch the best team we've had in a long time is madness.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 09, 2024, 08:18:41 PM
Man U tickets were announced on X 12 minutes before they went on sale. I got an email 1 minute before they went on sale.

To be fair, the date has been in the diary for ages.

That maybe however, they hadn’t announced when they would be on sale and they’re now sold out unless you fork out for hospitality!

Yes, they did. It's been at 5pm in my calendar from the Villa for ages. Bournemouth go on sale to members at 5pm on 30th. Palace at 5pm on 28th October. Brentford the week after at 5pm.

There are singles available for ManU.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 09, 2024, 08:18:58 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

I see a bit humour is lost on here.

But if you want a serious debate about strategic marketing and pricing then bring it on.

Heck isn’t a football parasite, he’s simply trying to get to a target income.  The more he gets from GA+, the cheaper he can price the ‘normal’ tickets.   

It’s not a difficult concept to get your head around - after all it’s always been cheaper to stand on the holte than sit in the upper trinity.
I think the whole point is that it isn’t getting cheaper. Normal seats are being taken away to provide more GA+ capacity AND the GA tickets for the Champions League games are horrendously priced even for the “cheap” seats.

I’d guess that trend isn’t likely to stop until we’ve got to the maximum feasible GA+ capacity. And anyone thinking that the warehouse development is anything other than a cynical move to do increase GA+ at the expense of GA seats that is in for a nasty surprise.

Unfortunately, I can’t see this going any other way. GA will be rare as rocking horse shit as it’ll be almost exclusively season ticket holders. A huge proportion of the rest of the ground will be a case of paying through the nose to eat shit buffet food and sit in GA+ seats or not going.

This to me is what Heck means by “too much too fast”. As far as he’s concerned there’s no point diluting what’s there by increasing capacity if the same financial gains can be made in the existing footprint by coercing casual fans in to paying for some kind of premium “experience”. Normalising £85+ tickets. Cos that’s what’s happening here, they’ll “simplify” ticket prices by moving category A games up to Champs League prices whilst marketing it as having “frozen” Champions League ticket prices as if it’s doing everyone a favour. Or only increased by 5% or similar. But it’ll be OK because there’ll be some fluff piece in the paper a week before about how hard we have to work to compete in the transfer market because PSR. So you’ll eat the turd sandwich, and enjoy it, because you’re there to be milked - not to have an opinion.

I’m in a bad mood this evening, if you’d not guessed.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 09, 2024, 08:24:41 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

I see a bit humour is lost on here.

But if you want a serious debate about strategic marketing and pricing then bring it on.

Heck isn’t a football parasite, he’s simply trying to get to a target income.  The more he gets from GA+, the cheaper he can price the ‘normal’ tickets.   

It’s not a difficult concept to get your head around - after all it’s always been cheaper to stand on the holte than sit in the upper trinity.
I think the whole point is that it isn’t getting cheaper. Normal seats are being taken away to provide more GA+ capacity AND the GA tickets for the Champions League games are horrendously priced even for the “cheap” seats.

I’d guess that trend isn’t likely to stop until we’ve got to the maximum feasible GA+ capacity. And anyone thinking that the warehouse development is anything other than a cynical move to do increase GA+ at the expense of GA seats that is in for a nasty surprise.

Unfortunately, I can’t see this going any other way. GA will be rare as rocking horse shit as it’ll be almost exclusively season ticket holders. A huge proportion of the rest of the ground will be a case of paying through the nose to eat shit buffet food and sit in GA+ seats or not going.

This to me is what Heck means by “too much too fast”. As far as he’s concerned there’s no point diluting what’s there by increasing capacity if the same financial gains can be made in the existing footprint by coercing casual fans in to paying for some kind of premium “experience”. Normalising £85+ tickets. Cos that’s what’s happening here, they’ll “simplify” ticket prices by moving category A games up to Champs League prices whilst marketing it as having “frozen” Champions League ticket prices as if it’s doing everyone a favour. Or only increased by 5% or similar. But it’ll be OK because there’ll be some fluff piece in the paper a week before about how hard we have to work to compete in the transfer market because PSR. So you’ll eat the turd sandwich, and enjoy it, because you’re there to be milked - not to have an opinion.

I’m in a bad mood this evening, if you’d not guessed.
Its a depressing but equally excellent analysis
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 09, 2024, 08:35:53 PM
I think Algy makes a good point, it is a question of what is the financially optimal GA+ capacity.
GA+ away area must be on the cards.
Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on September 09, 2024, 08:41:41 PM
The point I’m making is that GA tickets are cheaper than they otherwise might have been - if there weren’t any GA+ then the season ticket prices would have gone up by more.

It’s a simple model - used by many industries years.




Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 09, 2024, 08:49:33 PM
I think Algy makes a good point, it is a question of what is the financially optimal GA+ capacity.
GA+ away area must be on the cards.
Away tickets are £30 I think across the premier league?. Precisely to stop people like Heck destroying the game we love.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 09, 2024, 08:53:01 PM
I know I am showing my age but it breaks my heart to think we are heading to a scenario where Aston Villa has one of the smaller grounds in the league. All because we hired somebody who thinks the only fans that count are the wealthy prawn sandwhich eaters
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 09, 2024, 09:15:43 PM
Heck’s vision is going to bear fruit, because we’ll get a full house for at least 3 if not all of the CL games, which bear out his vision that the demand - and the money - is out there. It’s not inconceivable that we’ll be seeing the first £100 GA match day tickets being offered at VP within the next year or two.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 09, 2024, 09:22:41 PM
To illustrate just how crazy prices are at Villa and in England in general..and more importantly how cynical that pricing is, take a look at this seasons cost for a disabled fan at Borussia Dortmund
Season ticket(17) matches plus 3 CL games is £218
Villa v Bayern for a disabled fan is £85...for I game.
 
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 09, 2024, 09:30:33 PM
Heck’s vision is going to bear fruit, because we’ll get a full house for at least 3 if not all of the CL games, which bear out his vision that the demand - and the money - is out there. It’s not inconceivable that we’ll be seeing the first £100 GA match day tickets being offered at VP within the next year or two.
For the Champions League GA+ will do well. Unfortunately in the League it's sales are very poor. Arsenal didn't sell well and as I said earlier we have loads of seats for Everton unsold. As it stands the product doesn't meet the price point. Games like Brentford and Bournemouth will be mostly unsold.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 09, 2024, 09:56:18 PM
I’m getting a bit lost with all this politics stuff.

Surely Heck is bang in line with 2 tier Kier in expecting those with the broadest shoulders to pay GA+ to subside the rest?

It’s not to subsidise ‘the rest’ at all it’s to replace the GA plebs with the nirvana of a GA+ price paying only stadium. 

Nobody in GA should get carried with the thought that they want us there…we should be grateful they let us use their league one facilities stadium to watch ‘their’ wonderful team.

Man is a football parasite

I see a bit humour is lost on here.

But if you want a serious debate about strategic marketing and pricing then bring it on.

Heck isn’t a football parasite, he’s simply trying to get to a target income.  The more he gets from GA+, the cheaper he can price the ‘normal’ tickets.   

It’s not a difficult concept to get your head around - after all it’s always been cheaper to stand on the holte than sit in the upper trinity.
I think the whole point is that it isn’t getting cheaper. Normal seats are being taken away to provide more GA+ capacity AND the GA tickets for the Champions League games are horrendously priced even for the “cheap” seats.

I’d guess that trend isn’t likely to stop until we’ve got to the maximum feasible GA+ capacity. And anyone thinking that the warehouse development is anything other than a cynical move to do increase GA+ at the expense of GA seats that is in for a nasty surprise.

Unfortunately, I can’t see this going any other way. GA will be rare as rocking horse shit as it’ll be almost exclusively season ticket holders. A huge proportion of the rest of the ground will be a case of paying through the nose to eat shit buffet food and sit in GA+ seats or not going.

This to me is what Heck means by “too much too fast”. As far as he’s concerned there’s no point diluting what’s there by increasing capacity if the same financial gains can be made in the existing footprint by coercing casual fans in to paying for some kind of premium “experience”. Normalising £85+ tickets. Cos that’s what’s happening here, they’ll “simplify” ticket prices by moving category A games up to Champs League prices whilst marketing it as having “frozen” Champions League ticket prices as if it’s doing everyone a favour. Or only increased by 5% or similar. But it’ll be OK because there’ll be some fluff piece in the paper a week before about how hard we have to work to compete in the transfer market because PSR. So you’ll eat the turd sandwich, and enjoy it, because you’re there to be milked - not to have an opinion.

I’m in a bad mood this evening, if you’d not guessed.

Articulated much better than I did Algy
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 09, 2024, 10:27:26 PM
Man U tickets were announced on X 12 minutes before they went on sale. I got an email 1 minute before they went on sale.

To be fair, the date has been in the diary for ages.

That maybe however, they hadn’t announced when they would be on sale and they’re now sold out unless you fork out for hospitality!

Yes, they did. It's been at 5pm in my calendar from the Villa for ages. Bournemouth go on sale to members at 5pm on 30th. Palace at 5pm on 28th October. Brentford the week after at 5pm.

There are singles available for ManU.
https://www.avfc.co.uk/news/2024/august/27/Ticketing-details-for-2024-25/
Title: Re: Chris Heck - President of Business Operations
Post by: yammers on September 10, 2024, 12:18:30 AM
Obviously missed this, that helps.  Thank you kindly…
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 10, 2024, 01:53:05 AM
Man U tickets were announced on X 12 minutes before they went on sale. I got an email 1 minute before they went on sale.

To be fair, the date has been in the diary for ages.

That maybe however, they hadn’t announced when they would be on sale and they’re now sold out unless you fork out for hospitality!

Yes, they did. It's been at 5pm in my calendar from the Villa for ages. Bournemouth go on sale to members at 5pm on 30th. Palace at 5pm on 28th October. Brentford the week after at 5pm.

There are singles available for ManU.
https://www.avfc.co.uk/news/2024/august/27/Ticketing-details-for-2024-25/

Thanks for that mate. Is there a list of sale dates for CL games that you could link me with?
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 10, 2024, 06:32:37 AM
The point I’m making is that GA tickets are cheaper than they otherwise might have been - if there weren’t any GA+ then the season ticket prices would have gone up by more.

It’s a simple model - used by many industries years.

So in other words, things are very shit, but we should count ourselves luck they are not very very shit.

My season tickets didnt go up by hundreds of pounds this year, but they still went up enough for me to question whether I can afford them with a similar rise next year, and this is on top of a few years of sharp increases.
The idea that Hecks attempts to spread corporate seating all over the ground has the knock on effect on lower season ticket prices is not true. The lower (than the last two years) hike in season ticket prices, was a PR bone thrown to the plebs to stop us being restless whilst he attempts to phase us out, unfortunately for Heck and his team, he forgot to fix the turnstiles and toilets.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 10, 2024, 09:50:43 AM
Also unfortunately for Heck, his revamped corporate areas really haven't sold very well due to the prices being ridiculous, so in reality, he's probably trying to get more back from the plebs (as he sees them) in the Champions League tickets, not less.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 10, 2024, 09:55:20 AM
The issue I think for all the GA+ is that we are shoehorning it into areas that barely had enough space for us lot. If they're not selling, it isn't due to the fact that there is no demand for premium 'experiences' in Birmingham.

It's just not enough of an improvement to make it worthwhile people upgrading. It's space we used to have to stand in, toilets we used to have to pee in, and kiosks we used to be able to get served in - all for £70 more a bloody game.

A re-built stand designed from the outset with premium packages in mind that actually offered a great experience would tempt a lot more people in.

At the minute, GA+ is basically just the bloody service you'd expect to be get at your existing ticket price point.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 10, 2024, 10:58:43 AM
Looks like there are plenty of the premium seat left for the Everton match - £504 if you fancy the middle Trinity...
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 10, 2024, 11:10:38 AM
Looks like there are plenty of the premium seat left for the Everton match - £504 if you fancy the middle Trinity...
You've got to drink a lot of Morretti to justify that one
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 10, 2024, 11:48:06 AM
Four pints should do it at Villa Park prices!
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 10, 2024, 11:54:20 AM
The issue I think for all the GA+ is that we are shoehorning it into areas that barely had enough space for us lot. If they're not selling, it isn't due to the fact that there is no demand for premium 'experiences' in Birmingham.

It's just not enough of an improvement to make it worthwhile people upgrading. It's space we used to have to stand in, toilets we used to have to pee in, and kiosks we used to be able to get served in - all for £70 more a bloody game.

A re-built stand designed from the outset with premium packages in mind that actually offered a great experience would tempt a lot more people in.

At the minute, GA+ is basically just the bloody service you'd expect to be get at your existing ticket price point.

This is why I think a new ground is inevitable.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on September 10, 2024, 12:08:42 PM
Ground isn't for the large part logistically cut out for this type GA+ of thing without rebuilding. 

What do you get 2 drinks, a program, a legend spiel, and bit of nosh for £60 extra in the same seat. Not a value proposition to use business jargon.

You can maybe get away with it in the Trinity middle when Prince Wills or Tom Hanks in town, the normal fan at a normal game nope.

Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 10, 2024, 12:21:59 PM
Ground isn't for the large part logistically cut out for this type GA+ of thing without rebuilding. 

What do you get 2 drinks, a program, a legend spiel, and bit of nosh for £60 extra in the same seat. Not a value proposition to use business jargon.

You can maybe get away with it in the Trinity middle when Prince Wills or Tom Hanks in town, the normal fan at a normal game nope.




Also, sticking around for an extra 30 minutes in the TV or LG after the final whistle just means you're getting to get stuck in the worst of the traffic.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 10, 2024, 12:27:42 PM
I honestly don't think it had to be a new ground.  They could build the North as deep as they want to, with as many lounges as they saw fit, and have an entire middle hospitality / GA+ tier including the whole of the middle trinity and middle new North.  They could have got as much in there as we're ever likely to need, maybe adding a chunk on the half way line of the DE if ever needed. 

More to the point, with the increased capacity whilst there would have been a bit of shifting around, there would have still been plenty of seats left for standard tickets and maybe even a few more season tickets.

But as Dogtanian says, all they have really done is use the demand and lack of availability to sell over priced GA+ bullshit.  I honestly doubt they'd have sold a single seat in the 'Cells' if a standard-priced season ticket was available anywhere else in the ground for those who bought it.  I reckon it sold simply because it's the cheapest (and only) way to get a season ticket during our best time on the pitch for 40 years.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 10, 2024, 12:30:54 PM
It's all Unai Emery's fault. We should have kept Steve Bruce, or Paul Lambert, Eric Black, Tim Sherwood, Steven Gerrard, then we'd have had no problem at all with all this stuff.

Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 01:18:42 PM
It's all Unai Emery's fault. We should have kept Steve Bruce, or Paul Lambert, Eric Black, Tim Sherwood, Steven Gerrard, then we'd have had no problem at all with all this stuff.
This is so true. The lowest for me was the 0:6 at home against Liverpool. The boy and myself, and about 1500 others stayed to the final whistle. You wouldn't have been able to give GA+ away for nothing back then
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 10, 2024, 01:29:12 PM
Looks like there are plenty of the premium seat left for the Everton match - £504 if you fancy the middle Trinity...


Is that for the whole of the middle tier?
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 10, 2024, 01:36:42 PM
Looks like there are plenty of the premium seat left for the Everton match - £504 if you fancy the middle Trinity...


Is that for the whole of the middle tier?
No it will just be hospitality seats in the central section.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on September 10, 2024, 01:41:48 PM
It's all Unai Emery's fault. We should have kept Steve Bruce, or Paul Lambert, Eric Black, Tim Sherwood, Steven Gerrard, then we'd have had no problem at all with all this stuff.

Well we are Champions League moaners let's be honest about it. Always have been.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 10, 2024, 01:45:16 PM
He speaks (now it's sold out).

https://x.com/AVFCOfficial/status/1833485678333600212
Title: Re: Chris Heck - President of Business Operations
Post by: ez on September 10, 2024, 01:46:00 PM
That's general admission that's sold out.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on September 10, 2024, 01:46:48 PM
It's all Unai Emery's fault. We should have kept Steve Bruce, or Paul Lambert, Eric Black, Tim Sherwood, Steven Gerrard, then we'd have had no problem at all with all this stuff.
This is so true. The lowest for me was the 0:6 at home against Liverpool. The boy and myself, and about 1500 others stayed to the final whistle. You wouldn't have been able to give GA+ away for nothing back then

I went to the Norwich game the week with In Laws (from overseas who'd not been to a game) In Trinity Middle.  I paid about 70 quid in total for the 4 of us on the exchange. The ones that cost £150 a throw now.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 10, 2024, 01:48:29 PM
It's all Unai Emery's fault. We should have kept Steve Bruce, or Paul Lambert, Eric Black, Tim Sherwood, Steven Gerrard, then we'd have had no problem at all with all this stuff.

Well we are Champions League moaners let's be honest about it. Always have been.

The last week has shown that we've stepped it up and are ready to to mix it with Europe's elite.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 10, 2024, 01:51:22 PM
I think we'll put the new North back on the agenda for next season and lock in the claim on the increased gate receipts for 18-24 months we're without.

Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 10, 2024, 01:56:04 PM
And therein lies his whole justification.  Enough people to replace those disenfranchised but ultimately without a ticket. 
Title: Re: Chris Heck - President of Business Operations
Post by: Flamingo Lane on September 10, 2024, 01:56:16 PM
So why does that statement not advise supporters that tickets may still be bought though GA+/hospitality?
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on September 10, 2024, 01:56:32 PM
I think we'll put the new North back on the agenda for next season and lock in the claim on the increased gate receipts for 18-24 months we're without.

On a practical level it is the only way to add 6k or 7k to the gate this decade.

Make it the boutique stand or whatever and glean £20m more income per season.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 10, 2024, 01:58:18 PM
I think we'll put the new North back on the agenda for next season and lock in the claim on the increased gate receipts for 18-24 months we're without.

It would have to be done for 2027 to have a hope for Euro 2028. I can't see it. I hope you are right though.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 10, 2024, 02:02:38 PM
I think we'll put the new North back on the agenda for next season and lock in the claim on the increased gate receipts for 18-24 months we're without.

On a practical level it is the only way to add 6k or 7k to the gate this decade.

Make it the boutique stand or whatever and glean £20m more income per season.

I wonder if the delay and the bringing on board of Atairos was to see if the 2 year build initially proposed could in anyway be reduced? Or alternatively be expanded to include the Witton Lane? Who knows, it’s probably imperative it’s on the agenda at some point but imv it’s entirely dependent on remaining in the top 6 and Champs League/Europa League as a bare minimum. If we can push the Turnover to over £300m then hopefully that helps ease the pressure and pushes forwards the decision.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 10, 2024, 02:03:22 PM
And therein lies his whole justification.  Enough people to replace those disenfranchised but ultimately without a ticket. 

Precisely this.  A changing of the guard for the fanbase.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 10, 2024, 02:07:10 PM
I think we'll put the new North back on the agenda for next season and lock in the claim on the increased gate receipts for 18-24 months we're without.

It would have to be done for 2027 to have a hope for Euro 2028. I can't see it. I hope you are right though.

I doubt we're particularly concerned about the Euros.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on September 10, 2024, 02:08:24 PM
I think we'll put the new North back on the agenda for next season and lock in the claim on the increased gate receipts for 18-24 months we're without.

On a practical level it is the only way to add 6k or 7k to the gate this decade.

Make it the boutique stand or whatever and glean £20m more income per season.

I wonder if the delay and the bringing on board of Atairos was to see if the 2 year build initially proposed could in anyway be reduced? Or alternatively be expanded to include the Witton Lane? Who knows, it’s probably imperative it’s on the agenda at some point but imv it’s entirely dependent on remaining in the top 6 and Champs League/Europa League as a bare minimum. If we can push the Turnover to over £300m then hopefully that helps ease the pressure and pushes forwards the decision.

Witton Lane is more in need of changing than anything 
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 10, 2024, 02:08:44 PM
So why does that statement not advise supporters that tickets may still be bought though GA+/hospitality?
In fairness, I think he's reading the room.  Sorry you couldn't get some extremely expensive tickets, here's a way to get to even more expensive tickets...
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 10, 2024, 02:10:24 PM
I think we'll put the new North back on the agenda for next season and lock in the claim on the increased gate receipts for 18-24 months we're without.

On a practical level it is the only way to add 6k or 7k to the gate this decade.

Make it the boutique stand or whatever and glean £20m more income per season.

I wonder if the delay and the bringing on board of Atairos was to see if the 2 year build initially proposed could in anyway be reduced? Or alternatively be expanded to include the Witton Lane? Who knows, it’s probably imperative it’s on the agenda at some point but imv it’s entirely dependent on remaining in the top 6 and Champs League/Europa League as a bare minimum. If we can push the Turnover to over £300m then hopefully that helps ease the pressure and pushes forwards the decision.

Witton Lane is more in need of changing than anything 
But it can't be done, at least not in the short or medium term.  The one stand we can build, to almost any design and size we like, is the North.
Title: Re: Chris Heck - President of Business Operations
Post by: Flamingo Lane on September 10, 2024, 02:10:33 PM
So why does that statement not advise supporters that tickets may still be bought though GA+/hospitality?
In fairness, I think he's reading the room.  Sorry you couldn't get some extremely expensive tickets, here's a way to get to even more expensive tickets...

Too embarrassed, you mean?
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 10, 2024, 02:11:57 PM
No, not really.  Just realising it's not an appropriate time to mention it.
Title: Re: Chris Heck - President of Business Operations
Post by: Flamingo Lane on September 10, 2024, 02:15:53 PM
But if it's a legitimate product designed to increase revenue, why not do everything possible to flog them? Unless, as I say, it's just too embarrassing.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 10, 2024, 02:20:53 PM
Sells out despite the complaints. There lies the problem you pay they will continue to have prices that fucks the fans over
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 02:21:41 PM
Didn't manage to get tickets sadly, so now, if they're available do i go for GA+?
Or do I order a takeaway and watch it on the TV with the boy, and use the money I saved to take her indoors away for a nice city break in europe?
Answers on a postcard
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 10, 2024, 02:21:55 PM
But if it's a legitimate product designed to increase revenue, why not do everything possible to flog them? Unless, as I say, it's just too embarrassing.

And if he had mentioned it, he’d have been accused of profiteering again and lambasted all
over again. Damned if he does, damned if he doesn’t.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 10, 2024, 02:26:58 PM
If he doesn't want to be accused of profiteering he could stop profiteering.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 10, 2024, 02:27:01 PM
Didn't manage to get tickets sadly, so now, if they're available do i go for GA+?
Or do I order a takeaway and watch it on the TV with the boy, and use the money I saved to take her indoors away for a nice city break in europe?
Answers on a postcard

The latter. Happy in the knowledge you've done a good thing... Keeping your powder dry for another day.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 10, 2024, 02:30:32 PM
I’m furious about the ticket pricing but I got a ticket. I deserve to see it, so I put my morals to one side, knowing it’ll sell out anyway. It’s the only one I’ll buy and it’s through gritted teeth.
Title: Re: Chris Heck - President of Business Operations
Post by: DerbyVillian on September 10, 2024, 02:31:42 PM
Quote from AVFC

We want to thank all our season ticket holders who have recently exercised their right to buy tickets for our first Champions League game vs. Bayern Munich and apologise to all those on the season ticket waiting list and to those general fans who were unable to secure seats for this game. 

We recognise and understand the depth of passion felt amongst fans and their recent frustration around ticket pricing. Achieving our sporting ambitions while complying with financial stability regulations requires difficult decisions. Financial fair play rules prohibit owners from covering shortfalls to finance this ambition, so we need to generate as much revenue as possible through sponsorships, merchandise, and ticket sales to ensure that we can keep the Club where it rightfully belongs - competing (and winning) at the top of English and European football. 

Additionally, we want to thank our fans for their patience and for their loyal support whilst we do our utmost to grow the Club as a business, and ensure we are all doing our part to support our players on the pitch both home and away. Our priority will always be to match our collective ambition while ensuring that we are able to increase stadium capacity each season and provide the best matchday experience for all our fans. We are committed to ensuring the Club’s enduring long-term success both on and off the field.

Chris Heck
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on September 10, 2024, 02:32:24 PM
But if it's a legitimate product designed to increase revenue, why not do everything possible to flog them? Unless, as I say, it's just too embarrassing.

And if he had mentioned it, he’d have been accused of profiteering again and lambasted all
over again. Damned if he does, damned if he doesn’t.

Poor bastard.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 10, 2024, 02:40:28 PM
That's general admission that's sold out.
Is that him patting himself on the back
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 10, 2024, 02:43:16 PM
Sells out despite the complaints. There lies the problem you pay they will continue to have prices that fucks the fans over

It's probably the most price inelastic product in the history of the world when things are going well. Stick prices up by 50%, and demand stays just as high as it was before.
Title: Re: Chris Heck - President of Business Operations
Post by: Flamingo Lane on September 10, 2024, 02:49:31 PM
Putting it as politely as I can, the statement is nothing more or less than his very own 'yah boo sucks' to the complainers.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 10, 2024, 02:49:42 PM
Sells out despite the complaints. There lies the problem you pay they will continue to have prices that fucks the fans over

It's probably the most price inelastic product in the history of the world when things are going well. Stick prices up by 50%, and demand stays just as high as it was before.

Exactly. It's also what makes it exploitative. If we do decide to cash our chips in on these ticket prices to grow the ground, it's sadly a pretty smart move.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on September 10, 2024, 02:56:39 PM
'Our priority will always be to match our collective ambition while ensuring that we are able to increase stadium capacity each season and provide the best matchday experience for all our fans'


Oh really ? how is that working out ??
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 10, 2024, 02:57:29 PM
Sells out despite the complaints. There lies the problem you pay they will continue to have prices that fucks the fans over

It's probably the most price inelastic product in the history of the world when things are going well. Stick prices up by 50%, and demand stays just as high as it was before.

Exactly. It's also what makes it exploitative. If we do decide to cash our chips in on these ticket prices to grow the ground, it's sadly a pretty smart move.

Just one word of caution, if you are basing these last few posts on one sentence in a Heck statement prepare to be disappointed as you cannot take anything he says as any kind of evidence.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 10, 2024, 03:03:33 PM
That's general admission that's sold out.

Is that him patting himself on the back

I doubt it, his arms are probably too short.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 10, 2024, 03:05:03 PM
Quote
while ensuring that we are able to increase stadium capacity each season

Where's the increase in capacity this season, then?

The 2,000 seats that were meant to get added?
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 03:07:09 PM
That's general admission that's sold out.

Is that him patting himself on the back

I doubt it, his arms are probably too short.
....or he's too rotund..
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 10, 2024, 03:12:41 PM
Didn't manage to get tickets sadly, so now, if they're available do i go for GA+?
Or do I order a takeaway and watch it on the TV with the boy, and use the money I saved to take her indoors away for a nice city break in europe?
Answers on a postcard

The latter. Happy in the knowledge you've done a good thing... Keeping your powder dry for another day.

Even better, send the boy and the Mrs away for a nice weekend break in Europe.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 10, 2024, 03:16:29 PM
In our house, we wage an endless war with those of us who want a takeaway (me) and those of us who want to be sensible (the other half). So in my experience, any thing you can use as leverage to get a takeaway should be taken advantage of.

In fact, you triggered me to fire a pre-emptive salvo via text - "Young Boys sold out, so no trip away for me.  :( Looks like it's a takeaway and watch at home!  :("
Title: Re: Chris Heck - President of Business Operations
Post by: wince on September 10, 2024, 03:23:37 PM
I was never a regular down VP so the CL prices affect me the least. However I feel for all of you who have spilled blood sweat and tears in supporting Villa. I get the need to make money but when the inevitable slump happens and the seats are lying fallow, will the daytrippers stand with us?
When the club struggles to serve the most basic of food and drink to the 'general admissions' or even provide sanitary facilities what will that look like to those on a day out to Villa Park? Dave W's latest article hits nail on the head that we are acting like a starving person at an all you can eat buffet. Eat now as tomorrow there is going to be nothing there.
How far have we moved away from the fans being rewarded for loyalty under the veil of 'the brand' makes me wonder if the club would just be happier making money without the on-pitch success. Because we haven't actually won anything yet have we? We are acting like a small club in regards to the CL in over-pricing the tickets knowing there is a captive audience who don't have to be there but will go because it is in their blood.

Not saying we should have tenner tickets but there will be those who will not justify the cost anymore regardless of the success and the pricing model does feel like a concert pricing model. But unless you are a diehard fan, you go to that one special gig and splash the cash. With football they want that every week. Nothing wrong with that but when a ticket is a King's ransom, it spits in the face of every fan who turns up week in week out, rain, shine, Paul Lambert and Gerrard to support their team. The ticket pricing is not the panacea to get PSR compliant when the very experience of going to a match is anything but pleasant off the field meaning fewer want to spend their money on poor service or no service at all. To be sidelined for the well heeled or pleasure seekers to have that hospitality treatment, an offshoot of the gig VIP experience means you pay more or don't come, an attitude that has permeated throughout society these last few years, sidelining those who are outpriced and have paid more than their fair share of silver into Villa.

As I said at the start I am not one of them, not as bigger fan as some of you are, to others probably not a proper fan at all. However, I don't know if I will ever be able to get inside VP anytime soon, nor do I deserve to go to the CL games given I have missed so many other games. Very sad given I was a bun in the oven last time we were in the competition. But for those who are the loyal fans, who have made the effort, I understand the anger at what should have been our finest year in over 40 years. To that I say, I am very disappointed that we managed to take the shine off the gilt edged season we just had acting like we need to alienate the very people who are the 12th man........

It's just a bloody shame
Title: Re: Chris Heck - President of Business Operations
Post by: caster troy on September 10, 2024, 03:24:29 PM
Waited until the'd sold out before acknowledging the pricing criticism, I see what he did there. The comment about increasing capacity really annoyed me considering that has completely failed so far.
Title: Re: Chris Heck - President of Business Operations
Post by: Flamingo Lane on September 10, 2024, 03:41:35 PM
The golden rule of dealing with complaints is to not respond in such a way as to leave the complainant feeling more disgruntled than he was feeling when he made the complaint. Heck's statement today, by dint of its transparent opportunism, callowness and dare I say cowardice, is a classic case 'how not to deal with a complaint.'
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 10, 2024, 03:44:11 PM
He is a proper weasel.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 10, 2024, 03:45:42 PM
The golden rule of dealing with complaints is to not respond in such a way as to leave the complainant feeling more disgruntled than he was feeling when he made the complaint. Heck's statement today, by dint of its transparent opportunism, callowness and dare I say cowardice, is a classic case 'how not to deal with a complaint.'
Very well put Sir
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on September 10, 2024, 03:56:09 PM
He'll be apologising for any offence taken soon.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 10, 2024, 04:08:03 PM
I wonder will any of the CL tickets be available for non-STHs? I'd love to see just one of our games. 
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on September 10, 2024, 04:20:25 PM
We warned weren't we? Wasn't there some stuff from his time at some sports organisation in the US?

Either way, his execution of his remit has been a classic example of how not to do it.


Again.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 10, 2024, 04:45:31 PM
Sells out despite the complaints. There lies the problem you pay they will continue to have prices that fucks the fans over

It's probably the most price inelastic product in the history of the world when things are going well. Stick prices up by 50%, and demand stays just as high as it was before.

Exactly. It's also what makes it exploitative. If we do decide to cash our chips in on these ticket prices to grow the ground, it's sadly a pretty smart move.

Just one word of caution, if you are basing these last few posts on one sentence in a Heck statement prepare to be disappointed as you cannot take anything he says as any kind of evidence.
"Grow the ground" I read that as meaning only one thing. To grow the amount of money we can squeeze out of the supporters. Or should I say customers. I'm fuming that we're hearing all these horror stories re: people being shoved out of their seats etc when we all should be feeling ecstatic about how well we're doing on the pitch with the best manager we've had since Ron Saunders.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 10, 2024, 05:04:50 PM
Wrong thread but i'll leave it anyway to show up the scalpers club

Lower Grounds
Everton £145 per person
Wolves £175 pp
Man U £210 pp

They already do tier prices, so they'll do it again for Bayern.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on September 10, 2024, 05:11:17 PM
I wonder will any of the CL tickets be available for non-STHs? I'd love to see just one of our games. 
What about the cost, does it bother you ?
Genuine question.

Does it bother you, or are you prepared to pay because you’d love to experience a CL game ?
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 05:32:43 PM
Tried for a couple of hours to get a £97 ticket and one for the boy. No joy. I'm not paying £97 for Bologna.
I'll try for Juventus as long as we are picking up a few points in the earlier games and doing OK, if we're not the whole thing may have gone as flat as a fart by then. Celtic should be fun and I'll try for that regardless. After this morning I think I'll be lucky to get tickets though.




Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 10, 2024, 05:40:15 PM
Grow the ground were my words. I have a fondness for alliteration. I'm talking about redevelopment.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on September 10, 2024, 06:03:01 PM
So I see Heck has now explained which puts things into perspective
"Achieving our sporting ambitions while complying with Financial Fair Play Rules prohibit owners from covering shortfalls to finance this ambition, so we need to generate as much revenue as possible through sponsorships, merchandise and ticket sales to ensure that we can keep the club where it rightfully belongs - competing (and winning) at the top of English and European football.

Our priority will always be to match our collective ambition while ensuring that we are able to increase stadium capacity each season and provide the best matchday experience for all our fans. We are committed to ensuring the club’s enduring long-term success both on and off the field."
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on September 10, 2024, 06:06:18 PM
So I see Heck has now explained which puts things into perspective
"Achieving our sporting ambitions while complying with Financial Fair Play Rules prohibit owners from covering shortfalls to finance this ambition, so we need to generate as much revenue as possible through sponsorships, merchandise and ticket sales to ensure that we can keep the club where it rightfully belongs - competing (and winning) at the top of English and European football.

Our priority will always be to match our collective ambition while ensuring that we are able to increase stadium capacity each season and provide the best matchday experience for all our fans. We are committed to ensuring the club’s enduring long-term success both on and off the field."
Why reproduce this?
The compliance argument is somewhat weak since the incremental value of inflated prices is useful but not fundamental.
Support the supporters, underpin the club's future.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 10, 2024, 06:07:28 PM
I wonder will any of the CL tickets be available for non-STHs? I'd love to see just one of our games. 
What about the cost, does it bother you ?
Genuine question.

Does it bother you, or are you prepared to pay because you’d love to experience a CL game ?

It does of course but for a one-off I'd probably go for it and just have to put it on the credit card/overdraft.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 10, 2024, 06:17:39 PM
Wrong thread but i'll leave it anyway to show up the scalpers club

Lower Grounds
Everton £145 per person
Wolves £175 pp
Man U £210 pp

They already do tier prices, so they'll do it again for Bayern.
£250 for Bayern would not surprise me
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 06:26:12 PM
Wrong thread but i'll leave it anyway to show up the scalpers club

Lower Grounds
Everton £145 per person
Wolves £175 pp
Man U £210 pp


They already do tier prices, so they'll do it again for Bayern.
£250 for Bayern would not surprise me
I think you are on the right track,  £250 to £300 is looking likely. I missed out this morning but won't be paying that for hot dogs and beer. Chuck in a decent meal and some entertainment after and you might turn my head.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 10, 2024, 06:28:29 PM
Unlimited Morretti, liquid cheese , followed by liquid football (hopefully by us and not the Eric's )
Title: Re: Chris Heck - President of Business Operations
Post by: Goldenballs on September 10, 2024, 07:02:56 PM
The problem with the GA+ for games like this is I'd have to drive to get there in time, therefore the offer of unlimited pissy lager doesn't really appeal, then at full time I'll just want to go home to bed rather than hang around for more pissy lager. So will be spending £200+ to rock up, watch the game then go home. Heck's dream customer.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on September 10, 2024, 07:12:39 PM
Maybe i am in the minority but getting well oiled at footy has never appealed that much.
Title: Re: Chris Heck - President of Business Operations
Post by: Rigadon on September 10, 2024, 07:13:36 PM
Maybe i am in the minority but getting well oiled at footy has never appealed that much.

Same.  I like a drink but not at the game.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on September 10, 2024, 07:14:51 PM
Maybe i am in the minority but getting well oiled at footy has never appealed that much.

Same.  I like a drink but not at the game.


Like wise , i am irrational enough watching us without that in me
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 10, 2024, 07:37:13 PM
Meet the collective ambition, by outpricing large elements of that very collective, nice.

Its a big fuck you from Chris Heck, he fucked us in the ear, and fucked us in the other ear.
Title: Re: Chris Heck - President of Business Operations
Post by: adrenachrome on September 10, 2024, 07:43:20 PM
Meet the collective ambition, by outpricing large elements of that very collective, nice.

Its a big fuck you from Chris Heck, he fucked us in the ear, and fucked us in the other ear.

If I was a bitter, cynical person I would say that other orifices are available and will get a good doings sooner rather than later.

Thank the Lord then, that I am of the church mystic and fervently hope that further shafting will be eschewed.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 07:50:49 PM
Same here, 200 mile round trip in the car. I'll have a pint before the game and grab something to eat. I don't want a 5000 calorie session on chips and burgers etc and unlimited drink. I'd like to see 60 and get home in one piece thanks. GA+ needs a rethink/reality check on price/offerings and should ideally be in the Trinity, Holte should be for die hards and Witton and North are just crap tbh and not fit for a premium experience
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on September 10, 2024, 07:57:05 PM
The issue I think for all the GA+ is that we are shoehorning it into areas that barely had enough space for us lot. If they're not selling, it isn't due to the fact that there is no demand for premium 'experiences' in Birmingham.

It's just not enough of an improvement to make it worthwhile people upgrading. It's space we used to have to stand in, toilets we used to have to pee in, and kiosks we used to be able to get served in - all for £70 more a bloody game.

A re-built stand designed from the outset with premium packages in mind that actually offered a great experience would tempt a lot more people in.

At the minute, GA+ is basically just the bloody service you'd expect to be get at your existing ticket price point.

This is why I think a new ground is inevitable.

Me too.  I think a lot of this current pain is about conditioning a proportion of the current fanbase so they don’t want to return to GA and also discovering new fans and corporations to buy hospitality. If properly designed a new stadium would solve many of these issues whilst also being a cash-cow for other events during the year.

…anyway this topic has been done top death, so I’ll shut up.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 10, 2024, 08:18:51 PM
Had to laugh at Heck’s statement about the ridiculous ticket prices. Does he honestly think people will believe a single word he says?? However, as far as the Club are concerned, he’s done a great job as Bayern is already sold out. I’m not one of those attending. Although I’ve been a season ticket holder for many years, the prices for the CL matches are too steep for me. The really sad part is that Heck will want to increase the prices even more if we qualify from the group as it seems people will have a moan but pay up anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 10, 2024, 08:22:51 PM
Liars always think people will believe them.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 10, 2024, 08:23:41 PM
Maybe i am in the minority but getting well oiled at footy has never appealed that much.

Same.  I like a drink but not at the game.
Once I've had more than 2 pints I'm going the WC every 5 minutes which at Villa Park doesn't appeal in fairness .
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 08:27:08 PM
Had to laugh at Heck’s statement about the ridiculous ticket prices. Does he honestly think people will believe a single word he says?? However, as far as the Club are concerned, he’s done a great job as Bayern is already sold out. I’m not one of those attending. Although I’ve been a season ticket holder for many years, the prices for the CL matches are too steep for me. The really sad part is that Heck will want to increase the prices even more if we qualify from the group as it seems people will have a moan but pay up anyway.

Selling the Bayern game out is really the tap in of all tap ins
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 08:45:59 PM
Had to laugh at Heck’s statement about the ridiculous ticket prices. Does he honestly think people will believe a single word he says?? However, as far as the Club are concerned, he’s done a great job as Bayern is already sold out. I’m not one of those attending. Although I’ve been a season ticket holder for many years, the prices for the CL matches are too steep for me. The really sad part is that Heck will want to increase the prices even more if we qualify from the group as it seems people will have a moan but pay up anyway.

Selling the Bayern game out is really the tap in of all tap ins
Like an ice - cream van at the seaside selling out on the hottest day of the year. No surprises here. Biggest game since 1983, I bet we could have sold 80,000 tickets
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 10, 2024, 08:48:46 PM
Had to laugh at Heck’s statement about the ridiculous ticket prices. Does he honestly think people will believe a single word he says?? However, as far as the Club are concerned, he’s done a great job as Bayern is already sold out. I’m not one of those attending. Although I’ve been a season ticket holder for many years, the prices for the CL matches are too steep for me. The really sad part is that Heck will want to increase the prices even more if we qualify from the group as it seems people will have a moan but pay up anyway.

What do you think he's lying about? I could accept insincere with the apologetic aspects of it but I see nothing in that statement that you'd choose to lie about and even the apology is mostly him saying he's sorry he couldn't sell more tickets so perfectly in line with the idea that he doesn't give a shit about anything but money.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on September 10, 2024, 08:50:27 PM
But surely his entire remit is financial targets . He’s not here to make friends or add cultural value.

Since the decision taken not to build North Stand then it was straightforward for him to charge as much as he can for limited space. That the Bayern game sold out whilst criteria still could have been opened proves the point.

We might not like it but his approach is logical given what he wants to achieve and he’s rather vindicated by a speedy sell out.

Sorry!
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 10, 2024, 08:52:39 PM
Let's be honest - looking at how quickly Bayern sold out, Heck's only regret will be not charging more.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 10, 2024, 08:53:43 PM
Had to laugh at Heck’s statement about the ridiculous ticket prices. Does he honestly think people will believe a single word he says?? However, as far as the Club are concerned, he’s done a great job as Bayern is already sold out. I’m not one of those attending. Although I’ve been a season ticket holder for many years, the prices for the CL matches are too steep for me. The really sad part is that Heck will want to increase the prices even more if we qualify from the group as it seems people will have a moan but pay up anyway.

What do you think he's lying about? I could accept insincere with the apologetic aspects of it but I see nothing in that statement that you'd choose to lie about and even the apology is mostly him saying he's sorry he couldn't sell more tickets so perfectly in line with the idea that he doesn't give a shit about anything but money.

“the best matchday experience “. When fans have to wade through piss this could be considered by some as a lie.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 10, 2024, 08:56:51 PM
Had to laugh at Heck’s statement about the ridiculous ticket prices. Does he honestly think people will believe a single word he says?? However, as far as the Club are concerned, he’s done a great job as Bayern is already sold out. I’m not one of those attending. Although I’ve been a season ticket holder for many years, the prices for the CL matches are too steep for me. The really sad part is that Heck will want to increase the prices even more if we qualify from the group as it seems people will have a moan but pay up anyway.

What do you think he's lying about? I could accept insincere with the apologetic aspects of it but I see nothing in that statement that you'd choose to lie about and even the apology is mostly him saying he's sorry he couldn't sell more tickets so perfectly in line with the idea that he doesn't give a shit about anything but money.

“the best matchday experience “. When fans have to wade through piss this could be considered by some as a lie.

"ensuring that we are able to increase stadium capacity each season".

He announced we weren't doing the North rebuild

Separately, why would you want to increase stadium capacity every year? Surely you'd want to get it done and hope that you wouldn't be endlessly tinkering!
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 10, 2024, 08:57:49 PM
Maybe i am in the minority but getting well oiled at footy has never appealed that much.

Same.  I like a drink but not at the game.
Once I've had more than 2 pints I'm going the WC every 5 minutes which at Villa Park doesn't appeal in fairness .
I’m the same, Tim. Once the golden seal has been broken, my crotch may as well be the niagra falls. So I tend not to drink anything bar a cup of tea before/during the game. Getting value for money from GA+ definitely isn’t on the cards
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 08:58:23 PM
Let's be honest - looking at how quickly Bayern sold out, Heck's only regret will be not charging more.
If we get to the knockout stages, I can see seats on or near the halfway line being well over £100.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 09:01:14 PM
But surely his entire remit is financial targets . He’s not here to make friends or add cultural value.

Since the decision taken not to build North Stand then it was straightforward for him to charge as much as he can for limited space. That the Bayern game sold out whilst criteria still could have been opened proves the point.

We might not like it but his approach is logical given what he wants to achieve and he’s rather vindicated by a speedy sell out.

Sorry!

He’s sold out the biggest game at Villa Park for 40 years and you think he’s been vindicated
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 10, 2024, 09:03:04 PM
Vindicated is probably the wrong word and should be replaced by happy.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on September 10, 2024, 09:05:33 PM
But surely his entire remit is financial targets . He’s not here to make friends or add cultural value.

Since the decision taken not to build North Stand then it was straightforward for him to charge as much as he can for limited space. That the Bayern game sold out whilst criteria still could have been opened proves the point.

We might not like it but his approach is logical given what he wants to achieve and he’s rather vindicated by a speedy sell out.

Sorry!

He’s sold out the biggest game at Villa Park for 40 years and you think he’s been vindicated



I think you’ve answered your own question there!
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 09:08:29 PM
But surely his entire remit is financial targets . He’s not here to make friends or add cultural value.

Since the decision taken not to build North Stand then it was straightforward for him to charge as much as he can for limited space. That the Bayern game sold out whilst criteria still could have been opened proves the point.

We might not like it but his approach is logical given what he wants to achieve and he’s rather vindicated by a speedy sell out.

Sorry!

He’s sold out the biggest game at Villa Park for 40 years and you think he’s been vindicated



I think you’ve answered your own question there!

He’s not as good as you think he is
He couldn’t even sell all his new hospitality out for the first game of the season against Arsenal
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 10, 2024, 09:08:39 PM
I expect it would have sold out if it had been £200 a head. Ripping people off might help him hit his his targets, but it's not the right thing to do.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 10, 2024, 09:08:53 PM
But surely his entire remit is financial targets . He’s not here to make friends or add cultural value.

Since the decision taken not to build North Stand then it was straightforward for him to charge as much as he can for limited space. That the Bayern game sold out whilst criteria still could have been opened proves the point.

We might not like it but his approach is logical given what he wants to achieve and he’s rather vindicated by a speedy sell out.

Sorry!

He’s sold out the biggest game at Villa Park for 40 years and you think he’s been vindicated



I think you’ve answered your own question there!

Sold out the game or sold out the GA seats?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 10, 2024, 09:12:49 PM
Unless we're being battered every game by the time it's Bologna then all 4 will sell out for GA. So on that front he is vindicated. Whether the relationship between the club and fans has been damaged to a serious degree is another matter. It's fine when at the top end of the table and in the CL as there's someone waiting to take your place. Not so fine if/when it's back to 12k in the LC v Boro and you've driven a load of those loyal fans away.
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on September 10, 2024, 09:13:00 PM
But surely his entire remit is financial targets . He’s not here to make friends or add cultural value.

Since the decision taken not to build North Stand then it was straightforward for him to charge as much as he can for limited space. That the Bayern game sold out whilst criteria still could have been opened proves the point.

We might not like it but his approach is logical given what he wants to achieve and he’s rather vindicated by a speedy sell out.

Sorry!

I think that depends what happens with other games, in the Champions League (e.g. Bologna by which time there could be nothing to play for and/or people starting to save for the next round) and in the league, and other cups.
There will also be a bottom line on other sales to consider. If people are finding the money somehow for Champions League tickets, but parents are telling their kids they’ll have to take sandwiches rather than buy burgers, & others boycotting the beer, a lot of that extra £20 may just be lost elsewhere anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 10, 2024, 09:16:07 PM
But surely his entire remit is financial targets . He’s not here to make friends or add cultural value.

Since the decision taken not to build North Stand then it was straightforward for him to charge as much as he can for limited space. That the Bayern game sold out whilst criteria still could have been opened proves the point.

We might not like it but his approach is logical given what he wants to achieve and he’s rather vindicated by a speedy sell out.

Sorry!

He’s sold out the biggest game at Villa Park for 40 years and you think he’s been vindicated



I think you’ve answered your own question there!

Lets see shall we.
For me, the Celtic game is a hugely exciting prospect, but if us snd Celtic are both through or both out when the tickets go on sale, lets see if the tickets remain at the same prices, if they sell out.
Title: Re: Chris Heck - President of Business Operations
Post by: Chap on September 10, 2024, 09:19:16 PM
Let's be honest - looking at how quickly Bayern sold out, Heck's only regret will be not charging more.
If we get to the knockout stages, I can see seats on or near the halfway line being well over £100.
Ask Heck to sponsor a catheter!🤣🤣
Title: Re: Chris Heck - President of Business Operations
Post by: Chap on September 10, 2024, 09:20:44 PM
Maybe i am in the minority but getting well oiled at footy has never appealed that much.

Same.  I like a drink but not at the game.
Once I've had more than 2 pints I'm going the WC every 5 minutes which at Villa Park doesn't appeal in fairness .
I’m the same, Tim. Once the golden seal has been broken, my crotch may as well be the niagra falls. So I tend not to drink anything bar a cup of tea before/during the game. Getting value for money from GA+ definitely isn’t on the cards
Chris Heck will offer Villa endorsed catheters for a price!🥲
Title: Re: Chris Heck - President of Business Operations
Post by: Cliftonville Villlain on September 10, 2024, 09:21:17 PM
Not one thing this guy has done has impressed me. The badge shambles, the North Stand shambles, ridiculous ticket prices and you're even lucky to get into the ground on time these days. Get rid. Now.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on September 10, 2024, 09:21:25 PM
But then it would be sensible for him to modify pricing that’s the point I’m making.

I’d prefer it if the ground held 50k and tickets were more reasonably priced but my motivation and mentality is different to Heck’s!
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 10, 2024, 09:21:26 PM
I'm with Skerra on this one . To complain and pay up anyway is counterintuitive. Heck as a predator knew this of course and I'm not knocking anyone who has complained and goes anyway, I get it. Prices will keep going up though , I'm happy getting off the train and counting the money I saved and watching for free on TV. I've done enough live games and don't feel guilty.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 09:23:14 PM
Bayern and Juventus(not the team they were admittedly) are huge draws for fans and instant sell outs. Bologna will show how cleverly the prices have been pitched. I think it could be very interesting to see the take up. Celtic being the last game for qualifying and with the 'Battle of Britain' silliness will be as popular as Bayern. If the away ties had been at home, Bruges etc, I don't think £97 was a goer at all.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on September 10, 2024, 09:26:29 PM
It's all Unai Emery's fault. We should have kept Steve Bruce, or Paul Lambert, Eric Black, Tim Sherwood, Steven Gerrard, then we'd have had no problem at all with all this stuff.

Yep.  We wouldn't have even needed the top tier of the Trinity Road open.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 10, 2024, 09:30:21 PM
I'm with Skerra on this one . To complain and pay up anyway is counterintuitive. Heck as a predator knew this of course and I'm not knocking anyone who has complained and goes anyway, I get it. Prices will keep going up though , I'm happy getting off the train and counting the money I saved and watching for free on TV. I've done enough live games and don't feel guilty.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 10, 2024, 09:35:25 PM
I'm with Skerra on this one . To complain and pay up anyway is counterintuitive. Heck as a predator knew this of course and I'm not knocking anyone who has complained and goes anyway, I get it. Prices will keep going up though , I'm happy getting off the train and counting the money I saved and watching for free on TV. I've done enough live games and don't feel guilty.
Same as you Tim, I’m not knocking anyone that wants to part with their money. If they can afford it that’s fine. However, not wishing it but, if things go tits up in the next few years, Heck will have collected his bonus and moved on but, speaking for myself, if I decide that season ticket is too much for me next season, I doubt I will ever go back again.
All about personal circumstances and choices.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 10, 2024, 09:38:13 PM
Sells out despite the complaints. There lies the problem you pay they will continue to have prices that fucks the fans over

It's probably the most price inelastic product in the history of the world when things are going well. Stick prices up by 50%, and demand stays just as high as it was before.

Madness isn't it? You just knew people were still going to pay. It doesnt suprise me the slightest.

If we get through god knows what sort of prices hecks going to charge
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 09:39:21 PM
I don’t like him

I don’t like his methods, I don’t like the way he treats supporters, I don’t like the way he views the game and the supporter’s of this club and the changes he’s bringing in to increase revenues, I don’t like the shambles of the Arsenal game after so much hype about the fan experience, I don’t like the way he’s been lauded by fellow Villa fans for selling out the game against Bayern Munich with a rip-off prices

I don’t think his plans are good for the long-term, I don’t think they’ll work long-term, and I don’t think he’ll be here long-term, but he’s managed to alienate most of the fan base apart from those that think he’s been vindicated,
I don’t think he’ll be vindicated I think he’ll be a massive failure because he doesn’t understand the Villa fan base,

I’ve been in sales all my life and the best bit of advice that was given to me was
‘Sixpence twice is better than ninepence once’  the Bayern game and the Champions League games are the ninepence games which he has grabbed, but he will lose out on a lot of sixpenses because he doesn’t know what he’s doing

In my humble opinion his overall plan won’t work, and I don’t like him
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 10, 2024, 09:42:09 PM
I don’t like him

I don’t like his methods, I don’t like the way he treats supporters, I don’t like the way he views the game and the supporter’s of this club and the changes he’s bringing in to increase revenues, I don’t like the shambles of the Arsenal game after so much hype about the fan experience, I don’t like the way he’s been lauded by fellow Villa fans for selling out the game against Bayern Munich with a rip-off prices

I don’t think his plans are good for the long-term, I don’t think they’ll work long-term, and I don’t think he’ll be here long-term, but he’s managed to alienate most of the fan base apart from those that think he’s been vindicated,
I don’t think he’ll be vindicated I think he’ll be a massive failure because he doesn’t understand the Villa fan base,

I’ve been in sales all my life and the best bit of advice that was given to me was
‘Sixpence twice is better than ninepence once’  the Bayern game and the Champions League games are the ninepence games which he has grabbed, but he will lose out on a lot of sixpenses because he doesn’t know what he’s doing

In my humble opinion his overall plan won’t work, and I don’t like him

I much preferred purslow
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 10, 2024, 09:44:33 PM
I don’t like him

I don’t like his methods, I don’t like the way he treats supporters, I don’t like the way he views the game and the supporter’s of this club and the changes he’s bringing in to increase revenues, I don’t like the shambles of the Arsenal game after so much hype about the fan experience, I don’t like the way he’s been lauded by fellow Villa fans for selling out the game against Bayern Munich with a rip-off prices

I don’t think his plans are good for the long-term, I don’t think they’ll work long-term, and I don’t think he’ll be here long-term, but he’s managed to alienate most of the fan base apart from those that think he’s been vindicated,
I don’t think he’ll be vindicated I think he’ll be a massive failure because he doesn’t understand the Villa fan base,

I’ve been in sales all my life and the best bit of advice that was given to me was
‘Sixpence twice is better than ninepence once’  the Bayern game and the Champions League games are the ninepence games which he has grabbed, but he will lose out on a lot of sixpenses because he doesn’t know what he’s doing

In my humble opinion his overall plan won’t work, and I don’t like him

Yes.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 10, 2024, 09:54:30 PM
I don’t like him

I don’t like his methods, I don’t like the way he treats supporters, I don’t like the way he views the game and the supporter’s of this club and the changes he’s bringing in to increase revenues, I don’t like the shambles of the Arsenal game after so much hype about the fan experience, I don’t like the way he’s been lauded by fellow Villa fans for selling out the game against Bayern Munich with a rip-off prices

I don’t think his plans are good for the long-term, I don’t think they’ll work long-term, and I don’t think he’ll be here long-term, but he’s managed to alienate most of the fan base apart from those that think he’s been vindicated,
I don’t think he’ll be vindicated I think he’ll be a massive failure because he doesn’t understand the Villa fan base,

I’ve been in sales all my life and the best bit of advice that was given to me was
‘Sixpence twice is better than ninepence once’  the Bayern game and the Champions League games are the ninepence games which he has grabbed, but he will lose out on a lot of sixpenses because he doesn’t know what he’s doing

In my humble opinion his overall plan won’t work, and I don’t like him

The only plan I've seen from him anywhere is to get the turnover up to £400m and it's too early to say how that's going but I wouldn't be shocked if we are well over £300m in this seasons accounts, which will be well over halfway there.

You don't have to like him and doubt he cares if most of the fans think he's an arsehole right now, if the turnover keeps going in the right direction he'll be happy.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 10, 2024, 10:00:45 PM
His job is to raise revenue, not be our football friend. And he's doing that, so as far as he and the owners are concerned he's a success so far.

Whether it will backfire longterm is a different matter.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 10:02:50 PM
I don’t like him

I don’t like his methods, I don’t like the way he treats supporters, I don’t like the way he views the game and the supporter’s of this club and the changes he’s bringing in to increase revenues, I don’t like the shambles of the Arsenal game after so much hype about the fan experience, I don’t like the way he’s been lauded by fellow Villa fans for selling out the game against Bayern Munich with a rip-off prices

I don’t think his plans are good for the long-term, I don’t think they’ll work long-term, and I don’t think he’ll be here long-term, but he’s managed to alienate most of the fan base apart from those that think he’s been vindicated,
I don’t think he’ll be vindicated I think he’ll be a massive failure because he doesn’t understand the Villa fan base,

I’ve been in sales all my life and the best bit of advice that was given to me was
‘Sixpence twice is better than ninepence once’  the Bayern game and the Champions League games are the ninepence games which he has grabbed, but he will lose out on a lot of sixpenses because he doesn’t know what he’s doing

In my humble opinion his overall plan won’t work, and I don’t like him

The only plan I've seen from him anywhere is to get the turnover up to £400m and it's too early to say how that's going but I wouldn't be shocked if we are well over £300m in this seasons accounts, which will be well over halfway there.

You don't have to like him and doubt he cares if most of the fans think he's an arsehole right now, if the turnover keeps going in the right direction he'll be happy.

Turnover will be up because we’re in the champions league
it would be virtually impossible for revenue to fall this season that’s down to Unai Emery not Heck
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 10, 2024, 10:08:00 PM
I don’t like him

I don’t like his methods, I don’t like the way he treats supporters, I don’t like the way he views the game and the supporter’s of this club and the changes he’s bringing in to increase revenues, I don’t like the shambles of the Arsenal game after so much hype about the fan experience, I don’t like the way he’s been lauded by fellow Villa fans for selling out the game against Bayern Munich with a rip-off prices

I don’t think his plans are good for the long-term, I don’t think they’ll work long-term, and I don’t think he’ll be here long-term, but he’s managed to alienate most of the fan base apart from those that think he’s been vindicated,
I don’t think he’ll be vindicated I think he’ll be a massive failure because he doesn’t understand the Villa fan base,

I’ve been in sales all my life and the best bit of advice that was given to me was
‘Sixpence twice is better than ninepence once’  the Bayern game and the Champions League games are the ninepence games which he has grabbed, but he will lose out on a lot of sixpenses because he doesn’t know what he’s doing

In my humble opinion his overall plan won’t work, and I don’t like him

The only plan I've seen from him anywhere is to get the turnover up to £400m and it's too early to say how that's going but I wouldn't be shocked if we are well over £300m in this seasons accounts, which will be well over halfway there.

You don't have to like him and doubt he cares if most of the fans think he's an arsehole right now, if the turnover keeps going in the right direction he'll be happy.

Turnover will be up because we’re in the champions league
it would be virtually impossible for revenue to fall this season that’s down to Unai Emery not Heck

It will also be up because of massive improved sponsorship deals and increased ticket prices. Getting into the champions league will obviously be a massive plus but dismissing everything else (or making up other reasons like Sawiris doing the Adidas deal) is just letting your dislike of the guy trick you into thinking he's incompetent at the job he's actually here to do (despite plenty of evidence from before he was hired and with us that he's actually pretty good at it).
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 10, 2024, 10:21:26 PM
Your right about Emery John. It feels like everything hinges on his genius and Heck is riding on that wave and will feck off out of here at the first sign of that wave bottoming out.

We are miles off the income streams and tourist attraction status of Man Utd, Liverpool, Arsenal or even Spurs. We are not bankrolled by a state like Man City have been for well over a decade.
We have had a bumpy but largely great ride since the owners came in and appointed Smith. But its only the appointment of Emery that has elevated us. Emerys genius doesn’t however, change where we are geographically based, it doesn’t change Birmingham from the post industrial city it is, it doesn’t change the fact we’re not (thankfully) bank rolled by Saudi Arabia.
Emery will leave at some point and whilst that doesn’t mean it will all go pear shaped when he does, nothing on the football front is certain. 
So whilst Heck may be meeting his targets, given who we are, what we are and where we are based, there for me is a huge amount of short termism here and huge risks being taken by upping and tiering prices year in year, bit by bit pricing out those supporters who have gone largely through thin and thin and replacing them with the higher rollers that will not stick around if the post Emery landscape isnt as bright.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 10, 2024, 10:38:27 PM
What the Heck apologists seem to miss , is that making money and pissing everybody off at the same time is not inextricably linked.
Of course some would moan if it was a minimal increase in ticket prices but most would expect a significant increase. It’s the way he goes about it, the marginal gains for an extra £10 a ticket say is just not worth the negativity.
It’s that he appears to have  a Japanese prisoner of war officer attitude towards the majority of the fan base by his many other antics.
He has put himself in a situation where nobody believes a word that he says and that he has painted himself into a corner as the scourge of the Villa supporters.
In any walk of life that shows him up to be culturally deaf and really not very bright.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 10, 2024, 10:40:52 PM
Who are the Heck apologists? I can't remember a post on here saying they like what's going at the club. Just that he's doing the job he was brought in to do.
Title: Re: Chris Heck - President of Business Operations
Post by: tony scott on September 10, 2024, 10:45:30 PM
I would have thought when the present owners brought the club, their ultimate goal was to grow the club/brand. Liverpool Man U haven’t always been great clubs, just maybe ms Swaris an Eden, think they can find a way, regardless of perceived negatives of our geographical location, to make Aston Villa a team at the very top in World Football and Chris Heck is part of this journey.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 10:46:41 PM
I don’t like him

I don’t like his methods, I don’t like the way he treats supporters, I don’t like the way he views the game and the supporter’s of this club and the changes he’s bringing in to increase revenues, I don’t like the shambles of the Arsenal game after so much hype about the fan experience, I don’t like the way he’s been lauded by fellow Villa fans for selling out the game against Bayern Munich with a rip-off prices

I don’t think his plans are good for the long-term, I don’t think they’ll work long-term, and I don’t think he’ll be here long-term, but he’s managed to alienate most of the fan base apart from those that think he’s been vindicated,
I don’t think he’ll be vindicated I think he’ll be a massive failure because he doesn’t understand the Villa fan base,

I’ve been in sales all my life and the best bit of advice that was given to me was
‘Sixpence twice is better than ninepence once’  the Bayern game and the Champions League games are the ninepence games which he has grabbed, but he will lose out on a lot of sixpenses because he doesn’t know what he’s doing

In my humble opinion his overall plan won’t work, and I don’t like him

The only plan I've seen from him anywhere is to get the turnover up to £400m and it's too early to say how that's going but I wouldn't be shocked if we are well over £300m in this seasons accounts, which will be well over halfway there.

You don't have to like him and doubt he cares if most of the fans think he's an arsehole right now, if the turnover keeps going in the right direction he'll be happy.

Turnover will be up because we’re in the champions league
it would be virtually impossible for revenue to fall this season that’s down to Unai Emery not Heck

It will also be up because of massive improved sponsorship deals and increased ticket prices. Getting into the champions league will obviously be a massive plus but dismissing everything else (or making up other reasons like Sawiris doing the Adidas deal) is just letting your dislike of the guy trick you into thinking he's incompetent at the job he's actually here to do (despite plenty of evidence from before he was hired and with us that he's actually pretty good at it).

I think he is incompetent
He’s turfed out long-standing season-ticket holders some into non-existing seats to turn into hospitality areas which haven’t sold out for one single game yet

Let me say that again for you and your Heck apologists, his new hospitality areas have not sold out in any single game yet, not one
But you reckon he’s doing the job he came to do ha

He’s got the best year for 40 years to raise ticket prices and sponsorship it have to be a complete moron not to be successful this year.
But because he is a twat he’s alienated the fan base like we were back in the Doug days, in fairness Doug always had his apologists as well

The most damning thing for me is supporters saying stuff like PWS just said
When they say he’s doing his job whether it will backfires in the long run is a different matter

It’s not a different matter, it’s the most important matter it is the only fucking matter
That Matter is Aston Villa football club and its fan base not fucking Chris heck
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 10, 2024, 10:47:46 PM
Who are the Heck apologists? I can't remember a post on here saying they like what's going at the club. Just that he's doing the job he was brought in to do.
There have been a few posts over the last few days that have been of that nature.
I do not go with the idea that , doing the job means piss as many people off as possible.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 10:48:51 PM
I don’t like him

I don’t like his methods, I don’t like the way he treats supporters, I don’t like the way he views the game and the supporter’s of this club and the changes he’s bringing in to increase revenues, I don’t like the shambles of the Arsenal game after so much hype about the fan experience, I don’t like the way he’s been lauded by fellow Villa fans for selling out the game against Bayern Munich with a rip-off prices

I don’t think his plans are good for the long-term, I don’t think they’ll work long-term, and I don’t think he’ll be here long-term, but he’s managed to alienate most of the fan base apart from those that think he’s been vindicated,
I don’t think he’ll be vindicated I think he’ll be a massive failure because he doesn’t understand the Villa fan base,

I’ve been in sales all my life and the best bit of advice that was given to me was
‘Sixpence twice is better than ninepence once’  the Bayern game and the Champions League games are the ninepence games which he has grabbed, but he will lose out on a lot of sixpenses because he doesn’t know what he’s doing

In my humble opinion his overall plan won’t work, and I don’t like him

The only plan I've seen from him anywhere is to get the turnover up to £400m and it's too early to say how that's going but I wouldn't be shocked if we are well over £300m in this seasons accounts, which will be well over halfway there.

You don't have to like him and doubt he cares if most of the fans think he's an arsehole right now, if the turnover keeps going in the right direction he'll be happy.

Turnover will be up because we’re in the champions league
it would be virtually impossible for revenue to fall this season that’s down to Unai Emery not Heck

It will also be up because of massive improved sponsorship deals and increased ticket prices. Getting into the champions league will obviously be a massive plus but dismissing everything else (or making up other reasons like Sawiris doing the Adidas deal) is just letting your dislike of the guy trick you into thinking he's incompetent at the job he's actually here to do (despite plenty of evidence from before he was hired and with us that he's actually pretty good at it).
The most Important person at the club is Emery. By a million miles. It's his genius that has us top four and CL. With half of Dean's team. Everything and everyone rides on his wave. His decisions will dictate where we go as a club. Heck is a sideshow, and the only reason his name crops up is because he's fu##ed up again. We shouldn't be hearing about the guy.
He was bombed out of Red Bulls after just over a year after ' alienating some of the clubs most ardent fans'.
At Philadelphia, he oversaw a period of massive growth in turnover. Unfortunately if you dig a bit deeper, you'll find out most of the Basketball teams at that time also saw a similar growth, not dissimilar to what happened with the Premier League in the period around the millennium.
If he was anything to do with the disabled parking he should have been sacked on the spot.
His divide and conquer approach will kill the club and everything we stand for.
I couldn't care how much he raises revenue wise, he's bad for Aston Villa.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 10:49:55 PM
Anyone coming out supporting him is a Chris heck apologist and should be hung out to dry
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 10, 2024, 10:50:27 PM
He's doing what he's done at previous clubs. Raising the 'brand', increasing income, pissing off the fans. The owners hired him because of his track record.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 10, 2024, 10:52:40 PM
Anyone coming out supporting him is a Chris heck apologist and should be hung out to dry


To support him you'd have to agree with what he's doing. No one is. It really isn't difficult to differentiate between not liking what he's doing, but pointing what he's doing is exactly what he was hired to do. And being an 'apologist'.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 10, 2024, 11:01:42 PM
Anyone coming out supporting him is a Chris heck apologist and should be hung out to dry


To support him you'd have to agree with what he's doing. No one is. It really isn't difficult to differentiate between not liking what he's doing, but pointing what he's doing is exactly what he was hired to do.
I think the difference in opinion here is that many believe it is not necessary to go about his job in the way he has chosen.
The Nuremberg Trial defence is not a validation.


Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 10, 2024, 11:02:40 PM
Anyone coming out supporting him is a Chris heck apologist and should be hung out to dry


To support him you'd have to agree with what he's doing. No one is. It really isn't difficult to differentiate between not liking what he's doing, but pointing what he's doing is exactly what he was hired to do. And being an 'apologist'.

Spot on PWS…it’s a blatantly easy and obvious differentiation to make.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 10, 2024, 11:05:10 PM
Again, no one is saying they like or agree with it. He is though doing what the owners hired him to do. It's what he's done before and they hired him based on what he's done before. Maybe some ire should be aimed at them for hiring him to do this instead of trotting out dumb shit like " Heck apologists" when people point out they hired him to do this.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on September 10, 2024, 11:07:01 PM
Yep not sure what it is about the internet that makes people paint everything as black and white.

Pointing out something is a logical approach for a ruthless revenue chaser is hardly the same as being a cheer leader or apologist.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 11:08:11 PM
As a fan base are we really 'walk on by' ?
Because we'll go to hell in a hand cart at some stage.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 10, 2024, 11:15:11 PM
I have hardly seen any defence of the price rises.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 11:19:15 PM
I have hardly seen any defence of the price rises.

Every time someone says ‘ he’s just doing his job’ is a defence whether you like it or not
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 10, 2024, 11:21:53 PM
There's doing your job and then there's doing a Chris Heck at Aston Villa. It's been controversy with him from day one. He was cut a lot of slack but he kept on blowing through the goodwill at an astonishing rate. The end doesn't justify the means

I keep hearing about sponsorship but didn't Newcastle get a better adidas deal than us?

Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 10, 2024, 11:22:31 PM
It really isn't. Do you think he's altering the ground, slamming prices up etc and it's not what the owners hired him to do? Do you think he's doing it all behind their backs?
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 10, 2024, 11:22:43 PM
I have hardly seen any defence of the price rises.

Every time someone says ‘ he’s just doing his job’ is a defence whether you like it or not
It really isn’t
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 11:24:06 PM
Again, no one is saying they like or agree with it. He is though doing what the owners hired him to do. It's what he's done before and they hired him based on what he's done before. Maybe some ire should be aimed at them for hiring him to do this instead of trotting out dumb shit like " Heck apologists" when people point out they hired him to do this.

They hired him to do what ?
Turn parts over to hospitality that he can’t sell

That’s doing his job is it





Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 10, 2024, 11:25:26 PM
I can't simplify it any further.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 10, 2024, 11:28:20 PM
I have hardly seen any defence of the price rises.

Every time someone says ‘ he’s just doing his job’ is a defence whether you like it or not
It really isn’t

Correct. You can say 'he's doing is job' and still disagree with it.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 11:30:46 PM
I think the biggest difference of opinion is that you apologists and that’s exactly what you are and I’m gonna keep calling you that,  think he’s just doing his job, the job is being hired to do

I don’t think he’s doing his job, I don’t think he was hired to alienate the fan base, to create hospitality that he can’t sell, to keep people locked out of the ground and miss kickoff because of incompetence,
I’m not going to blame him for the rivers of piss, that could happen on anyone’s watch

Put Bluntly, I don’t think he’s doing his job and think he’s failing miserably


Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 10, 2024, 11:37:01 PM
You can call me what you want, i couldn't care less. What a silly man.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 10, 2024, 11:37:06 PM
He was hated by fans at a previous job because of what did, which was doing what he's now doing here. He was hired by the owners because of what he's done before. Does anyone really think they just randomly picked him rather than choose him based on his past results?
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 10, 2024, 11:37:43 PM
Again, no one is saying they like or agree with it. He is though doing what the owners hired him to do. It's what he's done before and they hired him based on what he's done before. Maybe some ire should be aimed at them for hiring him to do this instead of trotting out dumb shit like " Heck apologists" when people point out they hired him to do this.

They hired him to do what ?
Turn parts over to hospitality that he can’t sell

That’s doing his job is it

If those seats generate £1 more as GA+ than they would as GA across the season then those that set his revenue targets will see it as doing his job

We absolutely hate it because we want to see a full ground but if the GA+ prices are 3 or 4 times the GA rate it’s not tough to see that you don’t need anything like 100% occupancy rates to make the money
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 11:39:41 PM
Worryingly I don't think he's doing anything behind anyone's backs.
What the discussion should be centred around is whether it's good for Aston Villa, short or long term.
Most of us will be here after NSWE and Heck have gone.
Without us Aston Villa is nothing.
And I promise not to start a sentence with..'it really isnt'
Good debate guys UTV
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 11:40:52 PM
You can call me what you want, i couldn't care less. What a silly man.

You’re a heck apologist same as you were a Bruce apologist
You got that wrong as well

In fact I can’t member the last time you was on the right side of anything on here
If you weren’t on here supporting Chris Heck in ‘just doing his job’ then I’d be worried
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on September 10, 2024, 11:42:03 PM
And the only effective protest that he would take note of would have been for supporters (especially season ticket holders) to not have bought the Bayern tickets.

That clearly hasn’t happened and that’s why he will be emboldened.

I agree with Risso that what Heck is doing is wrong but the Bayern episode has shown the logic of his ruthless and single minded approach to raise revenue.

I’m afraid all the rest and all the name calling on here is froth!
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 10, 2024, 11:42:38 PM
To try and simplify it.

Using simple numbers let's say the current GA+ seats generate £100,000 a game if at 100% capacity.

Those same seats last season generated £60,000 a game if at 100% capacity.

You don't need to sell 100% this season to generate more income than last season from them. 75% take up is more than the max that could be generated last season.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 10, 2024, 11:43:27 PM
You can call me what you want, i couldn't care less. What a silly man.

You’re a heck apologist same as you were a Bruce apologist
You got that wrong as well

In fact I can’t member the last time you was on the right side of anything on here
If you weren’t on here supporting Chris Heck in ‘just doing his job’ then I’d be worried

Go to bed John.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 11:43:54 PM
You can call me what you want, i couldn't care less. What a silly man.

You’re a heck apologist same as you were a Bruce apologist
You got that wrong as well

In fact I can’t member the last time you was on the right side of anything on here
If you weren’t on here supporting Chris Heck in ‘just doing his job’ then I’d be worried

Go to bed John.

I’m in bed
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 10, 2024, 11:44:15 PM
Hahaha
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 10, 2024, 11:44:47 PM
It’s the most action I’ve had in bed for a while
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 10, 2024, 11:49:38 PM
Priceless lol...
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 10, 2024, 11:52:42 PM
I think the biggest difference of opinion is that you apologists and that’s exactly what you are and I’m gonna keep calling you that,  think he’s just doing his job, the job is being hired to do

I don’t think he’s doing his job, I don’t think he was hired to alienate the fan base, to create hospitality that he can’t sell, to keep people locked out of the ground and miss kickoff because of incompetence,
I’m not going to blame him for the rivers of piss, that could happen on anyone’s watch

Put Bluntly, I don’t think he’s doing his job and think he’s failing miserably




Keep that up and you won't be calling anyone anything.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on September 11, 2024, 06:59:02 AM
I have hardly seen any defence of the price rises.

The vacuum created by season ticket holders not attending will naturally give thousands of new fans the opportunity to experience villa park. Day trippers are more likely to spend at the club shop etc.  Ultimately spreading the love to a wider and different audience will create the demand for sustained growth.

It’s shit for the loyal fans but there is logic to it.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 11, 2024, 07:12:52 AM
I have hardly seen any defence of the price rises.

The vacuum created by season ticket holders not attending will naturally give thousands of new fans the opportunity to experience villa park. Day trippers are more likely to spend at the club shop etc.  Ultimately spreading the love to a wider and different audience will create the demand for sustained growth.

It’s shit for the loyal fans but there is logic to it.

GA+ is largely aimed at daytrippers as well, not necessarily new fans but the sort of people who only get to see a live game once a year or less and want to make the most of the day.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 11, 2024, 07:30:53 AM
Great to see our club mentioned on BBC Breakfast this morning concerning the way our Europe adventure is going sour because of ticket prices.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on September 11, 2024, 08:01:43 AM
Let's be honest - looking at how quickly Bayern sold out, Heck's only regret will be not charging more.

I think you are right.

Although I think he could have got away with higher prices v Bayern, Juventus and Celtic, not sure that would wash v Bologna as much.
Although I'd expect all to be virtual sell outs - as any member who didn't go to a ECL game last season it's probably their only chance.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on September 11, 2024, 09:53:39 AM
It looks pretty clear to me that he's been offered an enormous bonus to get us to a figure of £400m turnover and he doesn't really give a shit how he gets there as he wont be here much longer afterward to clear up the broken relationship between club and fans.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 11, 2024, 09:57:26 AM
It looks pretty clear to me that he's been offered an enormous bonus to get us to a figure of £400m turnover and he doesn't really give a shit how he gets there as he wont be here much longer afterward to clear up the broken relationship between club and fans.

Exactly how I see it.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 11, 2024, 09:59:46 AM
I think we have to realise that the cosy bubble our club has been in for so long is no more.

We want to play with the big boys, we have to take a hit. Our ticket prices have been cheap, relatively speaking, compared with other big clubs. Our levels of success mirror that. We've had none.

Things are changing, we're competing, yet we were still, only a couple of months ago, on the brink PSR wise.

The club needs more revenue, and the easiest and quickest way to get more is to do what they've done, and that's hit the most loyal.

Emery is more than doing his part, and ahead of schedule, Heck's job is to facilitate Emery being able to do his, he's not creating vast swathes of profit, he's creating funds to stop us losing more money and trying to keep us competitive.

None of us like that it's us that's paying for it right now. I don't know how some people expect us to stay competitive financially otherwise though? As an example, would you rather sell some of our players?

The price rises, the GA+ thing were happening under Purslow, before he arrived, he's come in and expanded it. The owners must be aware.

My gut feeling is that he's pushing it to the limit, to test the limits, and Bayern has sold out on double quick time. I doubt this is sustainable, but he'll carry on being a bastard and screwing our thumbs down for as long as he can. Then he'll leave, we will still be here, and things will change, for better or worse.

Modern football is shit.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 11, 2024, 10:04:23 AM
Great to see our club mentioned on BBC Breakfast this morning concerning the way our Europe adventure is going sour because of ticket prices.
PR disaster and Heck is risking destroying the feel good factor around the club . There was absolutely no need to set pricing so high and well above prices at clubs who have actually been successful and won trophies regularly for years
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on September 11, 2024, 10:10:18 AM
So if Heck is just doing his job, why aren’t we directing our anger at the owners? The buck for this pile of shit has to stop somewhere.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 11, 2024, 10:15:39 AM
Heck would have more leeway on this issue identified by Drummond if he hadn't blown so much goodwill on other things last year that won't make us a single penny.

Edit, he could do a good job without having to try his best to extinguish all the joy.
Title: Re: Chris Heck - President of Business Operations
Post by: Duncan Shaw on September 11, 2024, 10:15:43 AM
Great to see our club mentioned on BBC Breakfast this morning concerning the way our Europe adventure is going sour because of ticket prices.
PR disaster and Heck is risking destroying the feel good factor around the club . There was absolutely no need to set pricing so high and well above prices at clubs who have actually been successful and won trophies regularly for years

He will point to it selling out and not give a f*ck.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 11, 2024, 10:18:04 AM


The price rises, the GA+ thing were happening under Purslow, before he arrived, he's come in and expanded it. The owners must be aware.


Before Heck though it was clear that going forward new GA+ would be put into new structures fit for purpose. Since Heck it has been put into the old cramped structures and people have been displaced.
Title: Re: Chris Heck - President of Business Operations
Post by: danno on September 11, 2024, 10:21:16 AM
So if Heck is just doing his job, why aren’t we directing our anger at the owners? The buck for this pile of shit has to stop somewhere.

Because many fans view them as Good Samaritans who saved the club, rather than savvy businessmen who bought a distressed asset, knowing that if they got it promoted it could double in value.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 11, 2024, 10:22:35 AM
Great to see our club mentioned on BBC Breakfast this morning concerning the way our Europe adventure is going sour because of ticket prices.
PR disaster and Heck is risking destroying the feel good factor around the club . There was absolutely no need to set pricing so high and well above prices at clubs who have actually been successful and won trophies regularly for years

He will point to it selling out and not give a f*ck.
and therein lieth the issue
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 11, 2024, 10:23:42 AM
They did save the club and they're responsible for one of the best moments in all the Internet on a thread on Small Heath Alliance. From celebrating our impending financial doom to realisation that the Vile have been bought by the richest non-State owners in football.

They've then delivered on an incredible promise and here we are in the Champions League, watching the best football we've seen in decades. It's all been pretty good. I'm a bit loathe to moan about them for having scope to sell this asset that they own, have poured hundreds of millions into, for a profit at some point down the line.

I will moan about queues though. I will wince when paying large sums of money over for football and will be a bit disappointed that we are in the milieu of other top English clubs and their finance generating ways.

Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on September 11, 2024, 10:24:45 AM
So if Heck is just doing his job, why aren’t we directing our anger at the owners? The buck for this pile of shit has to stop somewhere.

Because many fans view them as Good Samaritans who saved the club, rather than savvy businessmen who bought a distressed asset, knowing that if they got it promoted it could double in value.

Exactly. And Heck is their useful idiot, a convenient lightening rod for all the criticism
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 11, 2024, 10:32:20 AM
Great to see our club mentioned on BBC Breakfast this morning concerning the way our Europe adventure is going sour because of ticket prices.
PR disaster and Heck is risking destroying the feel good factor around the club . There was absolutely no need to set pricing so high and well above prices at clubs who have actually been successful and won trophies regularly for years

I think someone worked out this pricing would secure an additional £4m turnover, it's peanuts in the grand scheme of things, but at the same time, it's £4m we don't already have. It's wages for a decent player for a year.

That we're talking about all this, instead of talking about the football, is particularly annoying, hence the feelgood factor stuff, but an International break creates a vacuum too.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 11, 2024, 10:33:08 AM
£4m a year is probably Dendonker's wage, for context.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 11, 2024, 10:35:44 AM
Ultimately, if the beer flowed, and the piss didn't, we'd all be much happier.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 11, 2024, 10:38:03 AM
£4m a year is probably Dendonker's wage, for context.

Buendia, Konsa or Ramsey if you believe this list. https://www.spotrac.com/epl/aston-villa-fc/cap/_/year/2024



Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 11, 2024, 10:40:43 AM
I think we have to realise that the cosy bubble our club has been in for so long is no more.

We want to play with the big boys, we have to take a hit. Our ticket prices have been cheap, relatively speaking, compared with other big clubs. Our levels of success mirror that. We've had none.

Things are changing, we're competing, yet we were still, only a couple of months ago, on the brink PSR wise.

The club needs more revenue, and the easiest and quickest way to get more is to do what they've done, and that's hit the most loyal.

Emery is more than doing his part, and ahead of schedule, Heck's job is to facilitate Emery being able to do his, he's not creating vast swathes of profit, he's creating funds to stop us losing more money and trying to keep us competitive.

Heck has gone for the lowest hanging fruit (sorry Chico) and obviously doesn't give a shit about alienating loyal fans. As President of Business Operations I do wonder what alternatives he tried to explore to raise funds. Other clubs have a separate sponsor for their training gear, advertising at the training ground, stadium naming rights, individual stadium stand sponsorship, there are alternatives other than scamming the fans.

For me, Heck could have increased prices but in line with other clubs rather than go out to be the most expensive. He talks about the "great success" of GA+ but as we can see, from the desperate emails to the empty seats, it's been everything except a "great success". Heck is suffering from a classic case of the Dunning-Kruger effect, he's believing his own press releases and tweets which leads to over confidence and arrogance. He may think he's a genius but he's easily replaceable.

The owners need to either reign him in or start looking for his replacement.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 11, 2024, 10:43:10 AM
£4m a year is probably Dendonker's wage, for context.

Buendia, Konsa or Ramsey if you believe this list. https://www.spotrac.com/epl/aston-villa-fc/cap/_/year/2024





Yes, but they're all of use to us unlike Dendonker.

And if you change the year to 2023, you will see that I was wrong anyway, he actually earns (lol) £4.8m a year.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 11, 2024, 10:43:11 AM
So if Heck is just doing his job, why aren’t we directing our anger at the owners? The buck for this pile of shit has to stop somewhere.

i love the owners and they were our saviors and thats no exegeration,
i live in hope that they dont like the fan base being pissed off as much as this and care about the club unlike Heck,

they wont get everything right, they also appointed Gerrard but when it didnt work out he was ruthlessly potted so well just have to see how it plays out but i'm still giving them the benefit of the doubt at the moment, maybe naively but thats where i am
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 11, 2024, 10:50:02 AM
I think we have to realise that the cosy bubble our club has been in for so long is no more.

We want to play with the big boys, we have to take a hit. Our ticket prices have been cheap, relatively speaking, compared with other big clubs. Our levels of success mirror that. We've had none.

Things are changing, we're competing, yet we were still, only a couple of months ago, on the brink PSR wise.

The club needs more revenue, and the easiest and quickest way to get more is to do what they've done, and that's hit the most loyal.

Emery is more than doing his part, and ahead of schedule, Heck's job is to facilitate Emery being able to do his, he's not creating vast swathes of profit, he's creating funds to stop us losing more money and trying to keep us competitive.

Heck has gone for the lowest hanging fruit (sorry Chico) and obviously doesn't give a shit about alienating loyal fans. As President of Business Operations I do wonder what alternatives he tried to explore to raise funds. Other clubs have a separate sponsor for their training gear, advertising at the training ground, stadium naming rights, individual stadium stand sponsorship, there are alternatives other than scamming the fans.

For me, Heck could have increased prices but in line with other clubs rather than go out to be the most expensive. He talks about the "great success" of GA+ but as we can see, from the desperate emails to the empty seats, it's been everything except a "great success". Heck is suffering from a classic case of the Dunning-Kruger effect, he's believing his own press releases and tweets which leads to over confidence and arrogance. He may think he's a genius but he's easily replaceable.

The owners need to either reign him in or start looking for his replacement.

Agree re sponsorship of that stuff, I suspect we had nobody willing to pay (at least not at the rate we'd find acceptable.

I've no idea if he believes what he's saying, but he's doing it anyway. That statement after selling out yesterday was a prime case in point.

It wouldn't surprise me in the least if they already know his replacement, be that in 6 months or 6 years.


Anyway, these are the prices for the NFL London (regular season) games. I know there are less of them, but the general point about pricing worries me, because this could be where he's heading...

Category   Single game price
Category 1   £195   
Category 2   £180   
Category 3   £155   
Category 4   £135   
Category 5   £115   
Category 6   £88   
Category 7   £68   
Hospitality Packages   From £335
Category 5 (Under 16s)   £57.50
Category 7 (Under 16s)   £34
Sportsbreaks Hotel + Ticket package   From £269


And these are the premium packages.
https://www.nfl.com/ukire/premium
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on September 11, 2024, 10:52:06 AM
So if Heck is just doing his job, why aren’t we directing our anger at the owners? The buck for this pile of shit has to stop somewhere.

i love the owners and they were our saviors and thats no exegeration,

Yep, no argument there - although weren’t we saying the same about Ellis in ‘68? They’re not sacred cows though and we should be able to question everything they do
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 11, 2024, 10:53:51 AM
But there's one of those NFL games a year in this country as opposed to hundreds of Premier League matches.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 11, 2024, 10:54:36 AM
£4m a year is probably Dendonker's wage, for context.

Buendia, Konsa or Ramsey if you believe this list. https://www.spotrac.com/epl/aston-villa-fc/cap/_/year/2024





Yes, but they're all of use to us unlike Dendonker.

And if you change the year to 2023, you will see that I was wrong anyway, he actually earns (lol) £4.8m a year.

I know they are, that was the point. Would we sacrifice one to pay less?

I know we'd sacrifice Dendoncker, Olsen, Hause etc if we could. And I also know it's not as easy as that, but that's the choice that people at the club have to make. That's why we are so close to the wire for PSR.

And it's shit. I like to pay less, stand in the North and grab a pint and a Bovril, I don't want fancy sandwiches and the like at football. I want a more level playing field, but I want us to fucking win something that I can actually remember us winning. And that's the painful balancing act with all this shit.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 11, 2024, 10:57:06 AM
But there's one of those NFL games a year in this country as opposed to hundreds of Premier League matches.

Yep, but the Champions League games haven't happened for us for 41 years.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 11, 2024, 10:57:08 AM
But there's one of those NFL games a year in this country as opposed to hundreds of Premier League matches.

There may be hundreds but there's only 19 that are relevant and not all of those would be 'premium' pricing.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 11, 2024, 10:59:05 AM
But there's one of those NFL games a year in this country as opposed to hundreds of Premier League matches.

There may be hundreds but there's only 19 that are relevant and not all of those would be 'premium' pricing.

Only 19 that are relevant to us legacy fans yes, but that's not the case for the consumers they're marketing to.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 11, 2024, 11:03:11 AM
But there's one of those NFL games a year in this country as opposed to hundreds of Premier League matches.

There may be hundreds but there's only 19 that are relevant and not all of those would be 'premium' pricing.

Only 19 that are relevant to us legacy fans yes, but that's not the case for the consumers they're marketing to.

To an extent.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 11, 2024, 11:10:31 AM
i've got no problem with expanding the hospitality areas and bringing in the revenues that comes with it, no problem at all if it sells
not sells for Bayern Munich but sells throughout a season, i just dont think our supporter base is there yet, maybe well get there maybe not but at the moment its not working



Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 11, 2024, 11:12:07 AM
i've got no problem with expanding the hospitality areas and bringing in the revenues that comes with it, no problem at all if it sells
not sells for Bayern Munich but sells throughout a season, i just dont think our supporter base is there yet, maybe well get there maybe not but at the moment its not working

Eh?

It's sold out. So it is there isn't it?
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 11, 2024, 11:18:44 AM
Great to see our club mentioned on BBC Breakfast this morning concerning the way our Europe adventure is going sour because of ticket prices.
PR disaster and Heck is risking destroying the feel good factor around the club . There was absolutely no need to set pricing so high and well above prices at clubs who have actually been successful and won trophies regularly for years

I think someone worked out this pricing would secure an additional £4m turnover, it's peanuts in the grand scheme of things, but at the same time, it's £4m we don't already have. It's wages for a decent player for a year.

That we're talking about all this, instead of talking about the football, is particularly annoying, hence the feelgood factor stuff, but an International break creates a vacuum too.

The extra £4 million we get from the CL pricing is going to be reduced by lost revenue at other games - we'll never get to know properly as attendance figures are not being published, but everyone can see that there are lots of empty seats that used to be full.  There are loads of GA+ left for Everton, Arsenal was nowehere near a sell-out in those areas, and even Man Utd has plenty of availability (albeit with a few weeks to go).  If we can't sell these games, and people are having to choose their matches after being forced to pay through the nose for Champions League then we are going to potentially lose hundreds of thousands in revenue at some games later in the season.  And this is before any supporter boycott of food and drink sales etc.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on September 11, 2024, 11:20:36 AM
i've got no problem with expanding the hospitality areas and bringing in the revenues that comes with it, no problem at all if it sells
not sells for Bayern Munich but sells throughout a season, i just dont think our supporter base is there yet, maybe well get there maybe not but at the moment its not working

Eh?

It's sold out. So it is there isn't it?

Loads of GA+ tickets available when I checked this morning
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 11, 2024, 11:23:19 AM
Exactly this, once the likes of Palace , Brentford, Southampton start rolling into town you are going to see lots of empty seats as the budgets have been spent on Bayern / Juve etc .
Heck is as short sighted as his stature .
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 11, 2024, 11:26:49 AM
I think John means it sells out every game not just for Bayern. Although as of yesterday GA+ hadn't gone on sale for Bayern yet.

We as fans, especially those that can only afford GA, hate seeing empty seats at games but as I said last night GA+ doesn't need to sell out to be making more money than last season. Which seems to be the only thing that matters to the club just lately.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 11, 2024, 11:27:46 AM
i've got no problem with expanding the hospitality areas and bringing in the revenues that comes with it, no problem at all if it sells
not sells for Bayern Munich but sells throughout a season, i just dont think our supporter base is there yet, maybe well get there maybe not but at the moment its not working

Eh?

It's sold out. So it is there isn't it?

Loads of GA+ tickets available when I checked this morning

I know. Let's hope they stay unsold. Prove him wrong.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 11, 2024, 11:29:13 AM
I think John means it sells out every game not just for Bayern. Although as of yesterday GA+ hadn't gone on sale for Bayern yet.

We as fans, especially those that can only afford GA, hate seeing empty seats at games but as I said last night GA+ doesn't need to sell out to be making more money than last season. Which seems to be the only thing that matters to the club just lately.

I do wonder whether the GA+ seats will get moved into more prominent positions. At the moment they are out of sight of TV cameras and not in the best place. Next tactic will probably be to make them more prominent and price higher.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 11, 2024, 11:29:56 AM
but if, for example, GA+ means a seat is worth double what it was we only need to sell 51% of them for it to be a financial benefit. The club will know the exact percent of GA+ they need to sell and clearly the Terrace View and Lower Grounds surpassed that last season, which is why we've added more options this year. There is a finite amonut that can be converted (and I suspect we're close to the limit already) before it becomes a loss but the club will have all the data they need to be able to predict that.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 11, 2024, 11:39:20 AM
Having a look at what’s left for Everton there’s probably about 400-500 GA+ tickets available at various price points. If as has been estimated we have about 5k Hosp and GA+ spaces I’m not sure Heck will be overly concerned about 10% empty at this early stage. If that remains the case he may have to rethink but I’m not sure it’s been the disaster some are making out. Obviously I’d rather those tickets were sold to someone who’s going to turn up week in week out rather than a day tripper on a jolly but welcome to modern football is shit episode 3245.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 11, 2024, 11:42:42 AM
but if, for example, GA+ means a seat is worth double what it was we only need to sell 51% of them for it to be a financial benefit. The club will know the exact percent of GA+ they need to sell and clearly the Terrace View and Lower Grounds surpassed that last season, which is why we've added more options this year. There is a finite amonut that can be converted (and I suspect we're close to the limit already) before it becomes a loss but the club will have all the data they need to be able to predict that.

The issues is this season though that who is going to buy any of the GA+ seats when there are games where regular seats won;t be selling out?  Other than those who have already committed to season tickets in there (as it is the only way to get one now), if it were me I would just buy a regular seat and so those places are generating £0.

Another issue for me then is the intangible losses the club potentially incurs.  In the Premier League every place in the table is worth something like £1.5 million, and if you are competing for European places it could be 10s of millions depending on where you end up.  For that reason alone I'd say surely we want the ground full and noisy as often as possible?  For the sake of an extra £4 million we could already be losing £1-2 million in reduced income from other games, but then also risking the prize money that comes from finishing further up the table.  We only need to finish a couple of places lower and suddenly Heck's £400 million income target is £100 million away, not £4 million.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 11, 2024, 12:02:25 PM
It's difficult to know on the GA+ as nobody knows how many GA+ season ticket holders there are, nobody knows the precise number of all the GA+ and Corporate offerings, nobody knows the occupancy, so you just have anecdotal speculating.

Looking at Everton, there's a handful left of some offerings, plenty of others and some sold out. We equally cannot be sure whether they're not additional, as we were adding 1500 seats. We know they're aggressive in their selling of some packages too which may indicate a desperation on part of the club, the fool selling the package for commission or both.

It's really opaque and I don't quite understand the confidence particularly one way or the other to suggest we're losing revenue from empty seats, as the net gain may well be there. It may not. But I'd probably lean towards suggesting selling 50 out of 100 GA+ is probably a net gain than selling 100 GA.

The Aston is sold out at £750 a go- H
The Cornerflag has ~ 70 spots left at £264- H
Sports Bar has 5 left at £288 - H
Gas Lamp has 18 left at £264. This looks about 90%+ full - H
82 Lounge has about 40 at £488 - H
Lion and Star has 70 left at £264 - H
McGregors has 11 left at £504. This looks 90%+ full - H
Villains has 9 left at £456, again 90%+ full - H

Cells is sold out at £100 - GA+
Lower Grounds has 102 at £146 - GA+
Terrace View has 74 left at £120 - GA+

Only a few of the Hospitality ones can you make out occupancy, the rest is tricky as you don't know how many are allocated to an area.

There's 399 there, but some are approximated. Let's say 400- not all of those offerings are in general admission areas; Corner Flag, Cells, Terrace View and Lower Grounds definitely are. But let's assume all 400 unoccupied spots are former General Admission spots.

£50 for an adult in zone 2, £56 for Zone 1 for Saturday. £56 x 400 = £22,400 lost match ticket revenue. If we were to assume there's only 400 hospitality/GA+ seats in total then even at a median range they're making far more.

It's still lost revenue of course, but the GA/Hospitality means we make more money than previously. But the how's and the exactly what's, we have no idea. There's an appetite for these tickets- how strong is? Probably not as strong as Heck likes and stronger than some would like to admit.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 11, 2024, 12:23:33 PM
It's strong now at the start of the season, for a home game, on a Saturday evening.

What will it be like against the likes of Bournemouth and Palace - particularly if they get moved to Sundays...
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 11, 2024, 12:29:42 PM
Have chunks of the GA+ seats not just been bought by hospitality re-sellers as well though?  I seem to see a lot of adverts for hospitality at Villa Park that don't come from the club, so even though they are 'sold' for club purposes, they are adding to the empty seats in the ground. 

Again, it might be great for revenue, but it's not for supporters and not sustainable for the long-term - if the seats are not selling these companies simply won't buy any more in future.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 11, 2024, 12:30:05 PM
Heck has gone for the easy option, fleece the loyal fan base. What is he doing on the commercial side though? Birmingham based Cadbury are sponsoring ManU, why haven’t we now got a foot in the door there? Or, at any of the other numerous service providers to football clubs? I know we don’t have the pull of ManU globally but even so, increased revenue from Sponsorship should be the benchmark for Heck’s success or otherwise, not, how much he can squeeze from the loyal fan base.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 11, 2024, 12:30:50 PM
It's strong now at the start of the season, for a home game, on a Saturday evening.

What will it be like against the likes of Bournemouth and Palace - particularly if they get moved to Sundays...

We don’t know, we can speculate but as Ads says we’re pissing in the wind really. And we won’t find out until we see Heck’s numbers for this years accounts some time in 2026.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 11, 2024, 12:34:17 PM
Have chunks of the GA+ seats not just been bought by hospitality re-sellers as well though?  I seem to see a lot of adverts for hospitality at Villa Park that don't come from the club, so even though they are 'sold' for club purposes, they are adding to the empty seats in the ground. 

Again, it might be great for revenue, but it's not for supporters and not sustainable for the long-term - if the seats are not selling these companies simply won't buy any more in future.

And of course, they'll pay discounted rates for those tickets too.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 11, 2024, 12:38:52 PM
I dont think 400-600 seats, 1-1.5% of all seats, has any impact on atmosphere, particularly as the Holte is invariably 99.9% occupied and the source of the noise at Villa Park.

There's also plenty of season ticket holders who miss games. I think its a weak argument that CL football in 25/26 is jeopardised by GA+/Hospitality. It doesn't appear to impact Arsenal, Man United Man City over the years. Liverpool are the outlier for take up, owing to their smaller ground over the past 20 years.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 11, 2024, 12:56:25 PM
I dont think 400-600 seats, 1-1.5% of all seats, has any impact on atmosphere, particularly as the Holte is invariably 99.9% occupied and the source of the noise at Villa Park.

There's also plenty of season ticket holders who miss games. I think its a weak argument that CL football in 25/26 is jeopardised by GA+/Hospitality. It doesn't appear to impact Arsenal, Man United Man City over the years. Liverpool are the outlier for take up, owing to their smaller ground over the past 20 years.

For me it's not about those 400-600 seats directly per se, but it's the impact the overall pricing structure is going to have on certain games this season.  For example, I can specifically see Brentford at home on Tuesday 3rd December being a particulalry hard sell to thousands of people who have already coughed up for 3 CL games by that point - the possibility of us going into that game with at least 4-5k empty seats is very real (especially as there will probably be an additional 1500 seats unoccupied in the away end), and it will have a direct impact on atmosphere.

We qualified for the CL last season by 2 points.  One more draw or defeat and we wouldn't have made it - these are the margins we face to qualify.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 11, 2024, 12:58:22 PM
When was the last time we went into a league game with 5 to 6000 unsold seats? Pre-Dean Smith?
Title: Re: Chris Heck - President of Business Operations
Post by: simon ward 50 on September 11, 2024, 01:00:58 PM
At least the Villa re-usable coffee cups are of a decent quality this year!

Credit where credit is due ;)
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 11, 2024, 01:01:20 PM
The bonkers 3-3 with Sheff Utd. Attendance: 34,892 (2,286 away)
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 11, 2024, 01:02:27 PM
When was the last time we went into a league game with 5 to 6000 unsold seats? Pre-Dean Smith?

It probably is.  That also coincides with the last time we as a family wouldn't have all gone to a game we could make, but we are definitely not going to Brentford in December this year as we can no longer justify the cost on top of everything else.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 11, 2024, 01:07:26 PM
When was the last time we went into a league game with 5 to 6000 unsold seats? Pre-Dean Smith?

It probably is.  That also coincides with the last time we as a family wouldn't have all gone to a game we could make, but we are definitely not going to Brentford in December this year as we can no longer justify the cost on top of everything else.

Isn't that a mistake to use personal anecdotal exprience as evidence of a wider trend? I'd be suprised if there's anything less than 40,000 on against Brentford or whatever it is with the upper Witton empty, based on every attendance in the league from February 2019 onwards, that we were able to attend.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 11, 2024, 01:11:04 PM
I'm currently in a meeting with a Man City friend, he is a season ticket holder and in the cup scheme. His ticket for Inter next week was £37:50, and they have been moaning as that is a hike from last year. We have had our trousers pulled down.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 11, 2024, 01:13:57 PM
When was the last time we went into a league game with 5 to 6000 unsold seats? Pre-Dean Smith?

It probably is.  That also coincides with the last time we as a family wouldn't have all gone to a game we could make, but we are definitely not going to Brentford in December this year as we can no longer justify the cost on top of everything else.

Isn't that a mistake to use personal anecdotal exprience as evidence of a wider trend? I'd be suprised if there's anything less than 40,000 on against Brentford or whatever it is with the upper Witton empty, based on every attendance in the league from February 2019 onwards, that we were able to attend.

Possibly - maybe everyone else has just got a spare £600 lying around.  All I know is in the past we would have gone to that game, but this year we can't afford it.  There have been plenty of games in that period where the ground hasn't sold out but it has been close enough to be unnoticeable, and I am guessing that's down to attendance of regulars that go to every game they can.  This year, I suspect lots of us won't be able/willing to do it.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 11, 2024, 01:24:02 PM
I'm currently in a meeting with a Man City friend, he is a season ticket holder and in the cup scheme. His ticket for Inter next week was £37:50, and they have been moaning as that is a hike from last year. We have had our trousers pulled down.

Comparing us with Man City is meaningless, they have the turnover, backing and FFP 'clearance' to do whatever they like, as well as a ground that has a 54k capacity that was originally given to them for about £20m quid. They've also cheated the system to a ridiculous degree to create that situation.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 11, 2024, 01:26:15 PM
And for years they've had to give tickets away through lack of demand.

Anyway, it's still fucking shit. Just as well I'm not in the away club and having to find the cash for that every other week.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 11, 2024, 01:28:55 PM
Wait til we play Man U / L'Pool etc and there are loads of cockney reds in the GA+ seats . Fiasco
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 11, 2024, 01:46:58 PM
When was the last time we went into a league game with 5 to 6000 unsold seats? Pre-Dean Smith?

It probably is.  That also coincides with the last time we as a family wouldn't have all gone to a game we could make, but we are definitely not going to Brentford in December this year as we can no longer justify the cost on top of everything else.

Isn't that a mistake to use personal anecdotal exprience as evidence of a wider trend? I'd be suprised if there's anything less than 40,000 on against Brentford or whatever it is with the upper Witton empty, based on every attendance in the league from February 2019 onwards, that we were able to attend.

Possibly - maybe everyone else has just got a spare £600 lying around.  All I know is in the past we would have gone to that game, but this year we can't afford it.  There have been plenty of games in that period where the ground hasn't sold out but it has been close enough to be unnoticeable, and I am guessing that's down to attendance of regulars that go to every game they can.  This year, I suspect lots of us won't be able/willing to do it.

Fair enough, sounds more like you're hoping that will happen to me, as there's nothing to really back it up.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on September 11, 2024, 01:49:10 PM
It looks pretty clear to me that he's been offered an enormous bonus to get us to a figure of £400m turnover and he doesn't really give a shit how he gets there as he wont be here much longer afterward to clear up the broken relationship between club and fans.

Exactly how I see it.

I’ve long thought this.

It also justifies canceling the North Stand. The target would be significantly harder with 25% of the stadium in landfill.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 11, 2024, 01:56:21 PM
I'm currently in a meeting with a Man City friend, he is a season ticket holder and in the cup scheme. His ticket for Inter next week was £37:50, and they have been moaning as that is a hike from last year. We have had our trousers pulled down.

A hike from what, kids for a quid?!
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 11, 2024, 02:25:22 PM
Wait til we play Man U / L'Pool etc and there are loads of cockney reds in the GA+ seats . Fiasco

It will be another "great success".
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 11, 2024, 03:08:34 PM
The homes games vs Bournemouth and Palace in October & November respectively will be a good litmus test of the pricing strategy . Then again they will probably sweep it all under the carpet and pretend all the empty seats are just a mirage. Smoke and Mirrors with Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 11, 2024, 03:43:19 PM
When was the last time we went into a league game with 5 to 6000 unsold seats? Pre-Dean Smith?

It probably is.  That also coincides with the last time we as a family wouldn't have all gone to a game we could make, but we are definitely not going to Brentford in December this year as we can no longer justify the cost on top of everything else.

Isn't that a mistake to use personal anecdotal exprience as evidence of a wider trend? I'd be suprised if there's anything less than 40,000 on against Brentford or whatever it is with the upper Witton empty, based on every attendance in the league from February 2019 onwards, that we were able to attend.

Possibly - maybe everyone else has just got a spare £600 lying around.  All I know is in the past we would have gone to that game, but this year we can't afford it.  There have been plenty of games in that period where the ground hasn't sold out but it has been close enough to be unnoticeable, and I am guessing that's down to attendance of regulars that go to every game they can.  This year, I suspect lots of us won't be able/willing to do it.

Fair enough, sounds more like you're hoping that will happen to me, as there's nothing to really back it up.

I'm certainly not hoping we have thousands of empty seats, as I think I have tried to say it's vital we fill the ground as much as possible when one or two league points can make a massive difference and home crowds have a demonstrable influence on results.  There are very specific reasons why I think this year could see a few league games with low attendances (sub 40k) that we haven't seen since we got promoted:

1 - There were a number of games where home tickets didn't sell out in 23/24, mainly in the first half of the season before we saw how things were panning out.  Given we only have roughly 10k tickets to sell for any given match (deducting STs and away support), it's not a huge number to sell for any one game, yet we failed to on at least 3 or 4 occasions last season.
2 - Out of the roughly 10k tickets, most are being sold to members.  In that group, I would suspect there is a bit of a 50/50 split between people like ourselves who up until now have effectively treated them as a de facto season ticket (i.e. it's the only way to buy tickets for every match), and those who pick them up for specific games that are convenient or appealing, with then a very limited number going to general sale.
3 - This year, any member that wants to go to CL games will have spent IRO £270 extra by November.  Given general admission prices have gone up by 15% already this season, that is a lot of extra money no-one has had to find before, and all in the space of the first 3-4 months of a season that could see much bigger games coming after Christmas. 
4 - There is a general loss of 'goodwill' amongst those members who have either been priced out of CL games, or were unable to get a ticket for Bayern due to the frankly shitty prioritisation of ticket sales, with hardly any credit for loyalty from last season.
5 - The number of concessionary seats in the ground was cut this season again.  If you are taking a child to a game, there are now less of those seats available and only in specific areas - people who would potentially be filling two seats will now take none.

Like I say, this could be just me extrapolating my own circumstances, but I've seen enough comments in the last few days on here and social media from long-standing fans that show we are seriously close to losing fans who have been match-going for years if not decades.  I was also out with friends who are all ST holders over the weekend, and every single one of them has been demoralised by the last few weeks.

As supporters of all clubs have been saying for a long time, there is a tipping point (and this will be at a different level for different clubs) where fans will be priced out of the game and the whole thing will suffer - for the first time as a Villa fan, I honestly think we have reached ours and it has come just as we should be celebrating the best team we've had in a quarter of a century.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 11, 2024, 05:48:03 PM
I'm currently in a meeting with a Man City friend, he is a season ticket holder and in the cup scheme. His ticket for Inter next week was £37:50, and they have been moaning as that is a hike from last year. We have had our trousers pulled down.

Comparing us with Man City is meaningless, they have the turnover, backing and FFP 'clearance' to do whatever they like, as well as a ground that has a 54k capacity that was originally given to them for about £20m quid. They've also cheated the system to a ridiculous degree to create that situation.
Well this has given us all a laugh this afternoon.
The keyword being turnover. The commercial side of the other clubs in the top 5 dwarfs ours. Increasing ticket prices adds next to nothing in the big picture financially. Ditto GA+. Small fry revenue wise. Emery has raised our profile massively, making us very attractive to commercial partnerships. This is how the other clubs have made money, and plenty of it.
As you say City have the backing, then so do we with NSWE.
And yes they clearly are cheats.
But they are way more savvy commercially, along with your Spurs, Arsenals of the world, and this is what we need to learn now we have a successful team.
We are in the limelight for once and need to exploit it to the max.
Raising ticket prices to daft levels, relevant to average wages in the local community, is a business model that no other top club has adopted surprisingly. And about 80% on here are fuming/disillusioned/priced out.
It's a bad idea and hasn't been well received clearly.
I'm involved in the delivery of railway infrastructure projects that cost millions, new junctions/stations/new routes.
They are funded via commercial partnerships.
They are not funded by  Mr Smith on the 8:15 to Paddington
It's how big business works. Perhaps if we get savvy we can charge £30 for Real Madrid like City did last year.
Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on September 11, 2024, 06:10:41 PM
I think we have to realise that the cosy bubble our club has been in for so long is no more.

We want to play with the big boys, we have to take a hit. Our ticket prices have been cheap, relatively speaking, compared with other big clubs. Our levels of success mirror that. We've had none.

Things are changing, we're competing, yet we were still, only a couple of months ago, on the brink PSR wise.

The club needs more revenue, and the easiest and quickest way to get more is to do what they've done, and that's hit the most loyal.

Emery is more than doing his part, and ahead of schedule, Heck's job is to facilitate Emery being able to do his, he's not creating vast swathes of profit, he's creating funds to stop us losing more money and trying to keep us competitive.

None of us like that it's us that's paying for it right now. I don't know how some people expect us to stay competitive financially otherwise though? As an example, would you rather sell some of our players?

The price rises, the GA+ thing were happening under Purslow, before he arrived, he's come in and expanded it. The owners must be aware.

My gut feeling is that he's pushing it to the limit, to test the limits, and Bayern has sold out on double quick time. I doubt this is sustainable, but he'll carry on being a bastard and screwing our thumbs down for as long as he can. Then he'll leave, we will still be here, and things will change, for better or worse.

Modern football is shit.


Spot on.

The only thing to add is that in the short term NSW we’re willing to swap operating losses for equity growth.  That will have stop at some point so growing revenue is the only way forward.
Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on September 11, 2024, 06:25:10 PM
Heck has gone for the easy option, fleece the loyal fan base. What is he doing on the commercial side though? Birmingham based Cadbury are sponsoring ManU, why haven’t we now got a foot in the door there? Or, at any of the other numerous service providers to football clubs? I know we don’t have the pull of ManU globally but even so, increased revenue from Sponsorship should be the benchmark for Heck’s success or otherwise, not, how much he can squeeze from the loyal fan base.


I’m not sure I quite understand how Heck is fleecing the loyal fan base.

The CL tickets are about £20 a game more than we expected, so £80 over the season assuming we don’t progress - I imagine it’s a fairly small percentage over the total cost for most of us season ticket holders.

He’s  trying to grow revenue by selling hospitality and GA+ - if anything he’s trying to fleece the day trippers.

Title: Re: Chris Heck - President of Business Operations
Post by: danno on September 11, 2024, 06:32:16 PM
Heck has gone for the easy option, fleece the loyal fan base. What is he doing on the commercial side though? Birmingham based Cadbury are sponsoring ManU, why haven’t we now got a foot in the door there? Or, at any of the other numerous service providers to football clubs? I know we don’t have the pull of ManU globally but even so, increased revenue from Sponsorship should be the benchmark for Heck’s success or otherwise, not, how much he can squeeze from the loyal fan base.


I’m not sure I quite understand how Heck is fleecing the loyal fan base.

The CL tickets are about £20 a game more than we expected, so £80 over the season assuming we don’t progress - I imagine it’s a fairly small percentage over the total cost for most of us season ticket holders.

He’s  trying to grow revenue by selling hospitality and GA+ - if anything he’s trying to fleece the day trippers.

So... anybody that isn't a season ticket holder is not the loyal fan base, and is a day tripper.
Got it.
Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on September 11, 2024, 07:00:30 PM
You haven’t really got it have you.

Title: Re: Chris Heck - President of Business Operations
Post by: danno on September 11, 2024, 07:01:48 PM
You haven’t really got it have you.

Clearly not. Please use small words oh wise one.
Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on September 11, 2024, 07:04:13 PM
I tried keeping it to 2 syllables just for you.
Title: Re: Chris Heck - President of Business Operations
Post by: danno on September 11, 2024, 07:13:34 PM
I tried keeping it to 2 syllables just for you.

A champions league ticket will cost £94 for somebody who is not a season ticket holder. That is significantly extra. That is in some posters opinion "fleecing the loyal fan base".

And if you truly believe the only folk buying GA+ seats are day trippers who it's absolutely fine to fleece, well I disagree.

But it's only £20 extra for you. And you're alright so that's marvelous.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 11, 2024, 07:25:47 PM
I'm currently in a meeting with a Man City friend, he is a season ticket holder and in the cup scheme. His ticket for Inter next week was £37:50, and they have been moaning as that is a hike from last year. We have had our trousers pulled down.

Comparing us with Man City is meaningless, they have the turnover, backing and FFP 'clearance' to do whatever they like, as well as a ground that has a 54k capacity that was originally given to them for about £20m quid. They've also cheated the system to a ridiculous degree to create that situation.
Well this has given us all a laugh this afternoon.
The keyword being turnover. The commercial side of the other clubs in the top 5 dwarfs ours. Increasing ticket prices adds next to nothing in the big picture financially. Ditto GA+. Small fry revenue wise. Emery has raised our profile massively, making us very attractive to commercial partnerships. This is how the other clubs have made money, and plenty of it.
As you say City have the backing, then so do we with NSWE.
And yes they clearly are cheats.
But they are way more savvy commercially, along with your Spurs, Arsenals of the world, and this is what we need to learn now we have a successful team.
We are in the limelight for once and need to exploit it to the max.
Raising ticket prices to daft levels, relevant to average wages in the local community, is a business model that no other top club has adopted surprisingly. And about 80% on here are fuming/disillusioned/priced out.
It's a bad idea and hasn't been well received clearly.
I'm involved in the delivery of railway infrastructure projects that cost millions, new junctions/stations/new routes.
They are funded via commercial partnerships.
They are not funded by  Mr Smith on the 8:15 to Paddington
It's how big business works. Perhaps if we get savvy we can charge £30 for Real Madrid like City did last year.

If you focus on a tiny part of what is put in front of you that you can handle easily and ignore everything difficult I guess it explains why railway infrastructure projects in the UK rarely deliver on time or to budget.

I can't be arsed to argue with you though, if you want to hold Man City up as an example of how to do things the right way then there really is no point.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 11, 2024, 07:47:04 PM
Heck has gone for the easy option, fleece the loyal fan base. What is he doing on the commercial side though? Birmingham based Cadbury are sponsoring ManU, why haven’t we now got a foot in the door there? Or, at any of the other numerous service providers to football clubs? I know we don’t have the pull of ManU globally but even so, increased revenue from Sponsorship should be the benchmark for Heck’s success or otherwise, not, how much he can squeeze from the loyal fan base.


I’m not sure I quite understand how Heck is fleecing the loyal fan base.

Have you been on Mars or something these last 2 years
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 11, 2024, 07:53:16 PM
I'm currently in a meeting with a Man City friend, he is a season ticket holder and in the cup scheme. His ticket for Inter next week was £37:50, and they have been moaning as that is a hike from last year. We have had our trousers pulled down.

Comparing us with Man City is meaningless, they have the turnover, backing and FFP 'clearance' to do whatever they like, as well as a ground that has a 54k capacity that was originally given to them for about £20m quid. They've also cheated the system to a ridiculous degree to create that situation.
Well this has given us all a laugh this afternoon.
The keyword being turnover. The commercial side of the other clubs in the top 5 dwarfs ours. Increasing ticket prices adds next to nothing in the big picture financially. Ditto GA+. Small fry revenue wise. Emery has raised our profile massively, making us very attractive to commercial partnerships. This is how the other clubs have made money, and plenty of it.
As you say City have the backing, then so do we with NSWE.
And yes they clearly are cheats.
But they are way more savvy commercially, along with your Spurs, Arsenals of the world, and this is what we need to learn now we have a successful team.
We are in the limelight for once and need to exploit it to the max.
Raising ticket prices to daft levels, relevant to average wages in the local community, is a business model that no other top club has adopted surprisingly. And about 80% on here are fuming/disillusioned/priced out.
It's a bad idea and hasn't been well received clearly.
I'm involved in the delivery of railway infrastructure projects that cost millions, new junctions/stations/new routes.
They are funded via commercial partnerships.
They are not funded by  Mr Smith on the 8:15 to Paddington
It's how big business works. Perhaps if we get savvy we can charge £30 for Real Madrid like City did last year.

If you focus on a tiny part of what is put in front of you that you can handle easily and ignore everything difficult I guess it explains why railway infrastructure projects in the UK rarely deliver on time or to budget.

I can't be arsed to argue with you though, if you want to hold Man City up as an example of how to do things the right way then there really is no point.
You responded to my post then I responded to yours. It's a forum for discussion. No point getting excited about things.
If I'd been in a meeting with a Liverpool fan I could have highlighted their prices. But I wasn't. The point is the same though. We need to be looking at much more lucrative things before reverting to ticketing.And yes Man City should be relegated, they are a disgrace, but I think everyone agrees on that
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 11, 2024, 08:02:59 PM
Who's excited? I'm fucking bored of the constant whinging about Heck. It's not me that tried to put Man City up as an example of how to handle finances.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 11, 2024, 08:04:55 PM
If you're bored of Heck talk then it's probably an idea not to go into a thread about him.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 11, 2024, 08:07:26 PM
Who's excited? I'm fucking bored of the constant whinging about Heck. It's not me that tried to put Man City up as an example of how to handle finances.
Fair point. Let him just crack on destroying goodwill, loyalty, the feel good factor. We should all know our place and pipe down.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 11, 2024, 08:13:46 PM
If you're bored of Heck talk then it's probably an idea not to go into a thread about him.

I'm not bored of most odf the talk, I'm bored of people being so fucking desperate to turn him into some sort of panto villain.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 11, 2024, 08:31:54 PM
If you're bored of Heck talk then it's probably an idea not to go into a thread about him.

I'm not bored of most odf the talk, I'm bored of people being so fucking desperate to turn him into some sort of panto villain.

Oh no they’re not
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 11, 2024, 08:38:18 PM
If you're bored of Heck talk then it's probably an idea not to go into a thread about him.

I'm not bored of most odf the talk, I'm bored of people being so fucking desperate to turn him into some sort of panto villain.

Oh no they’re not
He's behind you !!!!
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on September 11, 2024, 09:27:13 PM
You responded to my post then I responded to yours. It's a forum for discussion. No point getting excited about things.
If I'd been in a meeting with a Liverpool fan I could have highlighted their prices. But I wasn't. The point is the same though. We need to be looking at much more lucrative things before reverting to ticketing.And yes Man City should be relegated, they are a disgrace, but I think everyone agrees on that
[/quote]

I kinda work in a similar industry and from my perspective big business typically only get involved when infrastructure/assets are being traded. Without building a stadium, I struggle to see how we’ll generate real investment other than organic sponsorship etc.

I’m not deliberately being facetious, but I’m intrigued to hear what joint ventures, assets we could sell, or opportunities we can exploit to move the dial?
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 11, 2024, 09:28:30 PM
If you're bored of Heck talk then it's probably an idea not to go into a thread about him.

I'm not bored of most odf the talk, I'm bored of people being so fucking desperate to turn him into some sort of panto villain.

Yeah, it's really the fans' fault isn't it?

Erm, this man has done nothing to endear himself to the customers, erm,  meant fans.

From day one he has gone about it in an obnoxious manner whether its our brand, our badge, our stadium's future, communications, engaging with the FAB, ticket prices, using his social media for good news stories.... it goes on and on. He's only been here a year!

This has been a PR shitshow. He is riding on Emery's coat tails, it's our on the pitch improvement that makes us more appealing to sponsors, this isn't rocket science. Why else have we had 25 years of Villa officials saying we need to get into the Champions League?

Heck has brought this on himself and he could learn a lot from Unai Emery
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 12, 2024, 07:12:21 AM
All the stuff about Heck doing his job, meeting his remit, probably meeting his targets and increasing revenue etc, may be accurate. Ultimately though its just noise. Its morally wrong to charge people 90+ quid to sit on the Holte End. Particularly when you think of the way many people in Birmingham as well as other places are struggling.


Not only that, its incredibly short sighted and based on the premise that the success under Emery will be sustained over a period. Heck and his team no doubt will be somewhere else doing the same thing when the time comes for Unai to leave. If things aren’t sustained he wont be here to be held account if a lot of us are priced out and the next generation of regular match goers arent there.

And another thing, im not an advocate of the holte end being a closed shop, but at the Europa games last year, there were a lot of one off attendees by me, often getting really angry and screaming at Martinez to hit it long, just saying.
Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on September 12, 2024, 07:12:58 AM
Heck has gone for the easy option, fleece the loyal fan base. What is he doing on the commercial side though? Birmingham based Cadbury are sponsoring ManU, why haven’t we now got a foot in the door there? Or, at any of the other numerous service providers to football clubs? I know we don’t have the pull of ManU globally but even so, increased revenue from Sponsorship should be the benchmark for Heck’s success or otherwise, not, how much he can squeeze from the loyal fan base.


I’m not sure I quite understand how Heck is fleecing the loyal fan base.

Have you been on Mars or something these last 2 years

Been on planet reality unlike some on here.

To run a compatible football club costs money.  About £400m a year so we hear.

I’m not surprised when I’m asked to pay more than a few years ago for my season ticket - but it still represents value for money to me.

Of course I’d prefer to pay less; the more commercial deals, hospitality etc the better for me.




Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 12, 2024, 07:32:53 AM
Heck has gone for the easy option, fleece the loyal fan base. What is he doing on the commercial side though? Birmingham based Cadbury are sponsoring ManU, why haven’t we now got a foot in the door there? Or, at any of the other numerous service providers to football clubs? I know we don’t have the pull of ManU globally but even so, increased revenue from Sponsorship should be the benchmark for Heck’s success or otherwise, not, how much he can squeeze from the loyal fan base.


I’m not sure I quite understand how Heck is fleecing the loyal fan base.

Have you been on Mars or something these last 2 years

Been on planet reality unlike some on here.

To run a compatible football club costs money.  About £400m a year so we hear.

I’m not surprised when I’m asked to pay more than a few years ago for my season ticket - but it still represents value for money to me.

Of course I’d prefer to pay less; the more commercial deals, hospitality etc the better for me.
The point is and this has been made several times to you in this thread, there are now more/better commercial deals and there is more hospitality than ever before and your still paying more for your season ticket, go figure.
Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on September 12, 2024, 08:40:05 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 12, 2024, 08:43:26 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?


If you think £97 for a football match is necessary, then you must be happy being fleeced.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on September 12, 2024, 08:46:21 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?


If you think £97 for a football match is necessary, then you must be happy being fleeced.
if you think £97 is too much, just dont go
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 12, 2024, 08:49:06 AM
But people want to go, really badly, so they will go. Hence why it's exploitative. This is not market forces at play, as there is a monopoly on the product. £97 is obscene. £79 is abysmal too.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 12, 2024, 09:00:01 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?


If you think £97 for a football match is necessary, then you must be happy being fleeced.
if you think £97 is too much, just dont go

My seat would have been £79 had i chose to 'excersise my right'. I chose not to.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 12, 2024, 09:03:33 AM
But people want to go, really badly, so they will go. Hence why it's exploitative. This is not market forces at play, as there is a monopoly on the product. £97 is obscene. £79 is abysmal too.
And this is the thing Heck and NSWE risk breaking. It’s not so much the people already going. Most of us are hooked to the point where we’ll pay £97 despite the fact it’s obscene. I probably will, for example.

But my kids? I very much doubt they’ll have the same ties. I can’t afford to take them that often, and I’m sure many are in the same boat. At which point, when they’re adults I wonder if they’ll be as blindly loyal as I am or whether they’ll see those ticket prices and decide to just watch on the telly, or follow Wrexham instead, or get in to rugby (shudder)
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 12, 2024, 09:10:31 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?


If you think £97 for a football match is necessary, then you must be happy being fleeced.
if you think £97 is too much, just dont go

My seat would have been £79 had i chose to 'excersise my right'. I chose not to.

Same here.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on September 12, 2024, 09:11:15 AM
My seat would have been £79 had i chose to 'excersise my right'. I chose not to.

Ahh, but then you are caving to what Heck wants and he can get an extra £20 quid in reselling it.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 12, 2024, 09:14:46 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?

You’ve moved your own goal posts though. You’ve intimated that the more corporate seating the more competitive prices for sesson ticket holders, which is clearly not the case.

Anyway, Ads has articulated the issue far better than me, so I’ll leave this here. 
Title: Re: Chris Heck - President of Business Operations
Post by: Reuben on September 12, 2024, 09:33:23 AM
But people want to go, really badly, so they will go. Hence why it's exploitative. This is not market forces at play, as there is a monopoly on the product. £97 is obscene. £79 is abysmal too.
And this is the thing Heck and NSWE risk breaking. It’s not so much the people already going. Most of us are hooked to the point where we’ll pay £97 despite the fact it’s obscene. I probably will, for example.

But my kids? I very much doubt they’ll have the same ties. I can’t afford to take them that often, and I’m sure many are in the same boat. At which point, when they’re adults I wonder if they’ll be as blindly loyal as I am or whether they’ll see those ticket prices and decide to just watch on the telly, or follow Wrexham instead, or get in to rugby (shudder)
We're all supporting Wrexham on Monday!
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on September 12, 2024, 09:38:00 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?


If you think £97 for a football match is necessary, then you must be happy being fleeced.
if you think £97 is too much, just dont go

Yep, thanks for your decades of loyal support, dedication and sacrifice, now pay up or fuck off!!
Title: Re: Chris Heck - President of Business Operations
Post by: oldhill_avfc on September 12, 2024, 09:41:03 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?

You’ve moved your own goal posts though. You’ve intimated that the more corporate seating the more competitive prices for sesson ticket holders, which is clearly not the case.

Anyway, Ads has articulated the issue far better than me, so I’ll leave this here.

Both are true.

Its costs more generally to be competitive.

Increased revenue from other sources offsets some of the increases that may have otherwise borne by GA prices.

Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 12, 2024, 09:48:02 AM
But they do have to be careful, attending football matches is a habit thing….through the not so great years a lot of us attended games because that ‘is what we do’…I know a few who broke the habit because of either cost or the time it took out of their weekends/evenings and once you break the habit it’s very hard to get them back.  Excessive price increases could result in lots of people breaking the habit
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 12, 2024, 09:50:45 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?


If you think £97 for a football match is necessary, then you must be happy being fleeced.
if you think £97 is too much, just dont go

You sound like someone who has no idea of what a being a football fan is. 
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 12, 2024, 09:52:09 AM
Aston Villa is announcing a brand new pedestrian congestion charge scheme which will be introduced for all home games starting with the visit of Manchester United on 8th October.

Pedestrians approaching  the ground will be charged an admission fee to enter the roads they need to access in order to enter the stadium.  The tiered pricing structure will be as follows:

Fans approaching from the City Centre (including from Aston Hall Road) for access to the Holte End -£15 no concessions.

For those approaching from the City Centre for access to the Trinity Stand - £20 no concessions.

For those approaching from the City Centre for access to stands on Witton Lane and the North Stand -£20 no concessions. 

Fans approaching from the Witton End of the stadium for access to all stands -£10 no concessions.  This reflects the less salubrious access roads and passing the away supporters entrance.

Fans approaching all stands via the park - £25 no concessions which reflects the category A views approaching the stadium.

New access barriers at the Holte junction, Trinity Road and Witton Lane will be installed in the coming weeks.  Supporters will be requested to show their digital tickets to ensure they are charged the correct access fee. 

We accept that these charges may be unpopular with some of our loyal supporters but the ongoing challenges with PSR balanced by our ambitions to remain competitive at the top end of the premier league and Europe has necessitated these changes.

Finally we urge all supporters to arrive at the ground as early as possible to avoid congestion and delays entering the stadium.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 12, 2024, 09:54:03 AM
Could easily be true
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 12, 2024, 09:56:34 AM
Could easily be true

Pay up or fly. Nobody is forcing you to walk, you could easily build some self-propelled flying contraption.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 12, 2024, 09:58:45 AM
Could easily be true

Pay up or fly. Nobody is forcing you to walk, you could easily build some self-propelled flying contraption.

They’ll be selling jetpacks in the Villa Store tomorrow.

£50 to add the Champions League logo
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 12, 2024, 10:01:03 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?

You’ve moved your own goal posts though. You’ve intimated that the more corporate seating the more competitive prices for sesson ticket holders, which is clearly not the case.

Anyway, Ads has articulated the issue far better than me, so I’ll leave this here.

Both are true.

Its costs more generally to be competitive.

Increased revenue from other sources offsets some of the increases that may have otherwise borne by GA prices.
It’s fairly obvious that the strategy is to push the pricing as far as possible, there is no offset taking place, it’s just what he can get away with to hit the magic target as soon as possible from any source of revenue.
If he thought he could get away with ramping up disabled parking he would do it, in fact he tried it.

Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 12, 2024, 10:12:17 AM
I'm still trying to get my head round £100 to sit in the Lower North
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 12, 2024, 10:16:15 AM
Its costs more generally to be competitive.

Increased revenue from other sources offsets some of the increases that may have otherwise borne by GA prices.



Mate, I'd quite while you can. You're absolutely miles off on this one I'm afraid.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 12, 2024, 10:19:13 AM
Could easily be true

Pay up or fly. Nobody is forcing you to walk, you could easily build some self-propelled flying contraption.

They’ll be selling jetpacks in the Villa Store tomorrow.

£50 to add the Champions League logo

Sounds amazing tbh.

Is it possible to cling on to a drone and land at your chosen location?
Title: Re: Chris Heck - President of Business Operations
Post by: ez on September 12, 2024, 10:20:19 AM
I'm still trying to get my head round £100 to sit in the Lower North
Indeed. It won't even be sitting.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on September 12, 2024, 10:36:41 AM
Could easily be true

Pay up or fly. Nobody is forcing you to walk, you could easily build some self-propelled flying contraption.

They’ll be selling jetpacks in the Villa Store tomorrow.

£50 to add the Champions League logo

Sounds amazing tbh.

Is it possible to cling on to a drone and land at your chosen location?

For an extra £100, yes.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on September 12, 2024, 11:32:40 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?


If you think £97 for a football match is necessary, then you must be happy being fleeced.
if you think £97 is too much, just dont go

You sound like someone who has no idea of what a being a football fan is. 
really ?
you clearly know me and my history...well done.
twat !
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 12, 2024, 11:40:50 AM
I'm not sure what you were expecting the reaction to be to a comment saying "if you think £97 is too much, just dont go". It hardly marks you out as somebody who gives a stuff about other fans.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 12, 2024, 11:42:30 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?


If you think £97 for a football match is necessary, then you must be happy being fleeced.
if you think £97 is too much, just dont go

You sound like someone who has no idea of what a being a football fan is. 
really ?
you clearly know me and my history...well done.
twat !
He says 'sound like'  And he's bang on.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 12, 2024, 11:43:58 AM
He sure is.
Title: Re: Chris Heck - President of Business Operations
Post by: Dave on September 12, 2024, 11:49:34 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?


If you think £97 for a football match is necessary, then you must be happy being fleeced.
if you think £97 is too much, just dont go

You sound like someone who has no idea of what a being a football fan is. 
really ?
you clearly know me and my history...well done.
twat !

Less of the abuse please.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 12, 2024, 11:56:01 AM
I figure it costs more because to be competitive than ever before.

What’s your explanation?


If you think £97 for a football match is necessary, then you must be happy being fleeced.
if you think £97 is too much, just dont go

Yep, thanks for your decades of loyal support, dedication and sacrifice, now pay up or fuck off!!
Exactly. So if 97 quid is too much because they have young families and can't afford it his attitude is "fuck em" What a horrible way to look at it. I've spent my whole life with the attitude of looking out for the little guy. Seems some people have zero empathy for their fellow man (or woman) so long as "I'm alright Jack"
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 12, 2024, 12:00:02 PM
"Just don't go" is about the only thing you can actually do though. If the response to price increases was a drop in attendance that left us with 80% occupancy and no increase in turnover then the club would be forced to reconsider.

From the perspective of Heck/the club they'll have 5-6 initiatives (pricing, GA+, the fanzone, new shop, the warehouse thing to come later and maybe others) which individually might be worth a relative pittance but if between them it adds up to £25-30m a season that's a big percentage of the 'gap' between where we are and the targeted £400m. Have the same (or more) from sponsors and then add in the CL money and it all adds up to a big jump in revenue that they'll see as us giving Emery the funds he needs to take another big step forward.

We'll then be looking to take yet another big step forward with finances (and is when I suspect the big stadium changes would come in) because £500m gets us in the same area as the London clubs from the 'big 6'.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 12, 2024, 12:06:12 PM
But given the time lag on stadium developments, don't we need to be doing those now if we want the benefit in 5 years time?
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 12, 2024, 12:14:47 PM
"Just don't go" is about the only thing you can actually do though. If the response to price increases was a drop in attendance that left us with 80% occupancy and no increase in turnover then the club would be forced to reconsider.

From the perspective of Heck/the club they'll have 5-6 initiatives (pricing, GA+, the fanzone, new shop, the warehouse thing to come later and maybe others) which individually might be worth a relative pittance but if between them it adds up to £25-30m a season that's a big percentage of the 'gap' between where we are and the targeted £400m. Have the same (or more) from sponsors and then add in the CL money and it all adds up to a big jump in revenue that they'll see as us giving Emery the funds he needs to take another big step forward.

We'll then be looking to take yet another big step forward with finances (and is when I suspect the big stadium changes would come in) because £500m gets us in the same area as the London clubs from the 'big 6'.
But matchday ticket prices are just a small percentage of actual revenue. There was no need to hit loyal supporters so hard. Other clubs have continually raised revenues without resorting to hammering loyal supporters in the pocket.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 12, 2024, 12:15:45 PM
"Just don't go" is about the only thing you can actually do though. If the response to price increases was a drop in attendance that left us with 80% occupancy and no increase in turnover then the club would be forced to reconsider.

From the perspective of Heck/the club they'll have 5-6 initiatives (pricing, GA+, the fanzone, new shop, the warehouse thing to come later and maybe others) which individually might be worth a relative pittance but if between them it adds up to £25-30m a season that's a big percentage of the 'gap' between where we are and the targeted £400m. Have the same (or more) from sponsors and then add in the CL money and it all adds up to a big jump in revenue that they'll see as us giving Emery the funds he needs to take another big step forward.

We'll then be looking to take yet another big step forward with finances (and is when I suspect the big stadium changes would come in) because £500m gets us in the same area as the London clubs from the 'big 6'.

Sponsors is where the big increase in income should be coming from.  I've stated before, if ManU can partner up with pressure washing and compressor companies why can't we do similar?  Okay, it needs sustained achievements to become interesting to these organisations as our global reach becomes bigger but we can start with more of them on a smaller scale.  It will take a lot of effort and hard work but it's what we should be aiming at.  Heck wants to use the low hanging fruit to get almost instant gratification in an effort to get his bonus.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 12, 2024, 12:19:24 PM
But given the time lag on stadium developments, don't we need to be doing those now if we want the benefit in 5 years time?

Probably but we have no idea where things are internally. We know there were plans for the North Stand in place that we were ready to go with and we know they decided to hold off on that work. We also know that we added experts in these sort of developments to the board nearly 6months ago and we've been told that moving away from Villa Park isn't on the table.

At a guess I'd suggest they haven't been sitting on their hands since April and instead they've been working through the options to make the most of the site. When we'll hear anything is impossible to say right now but I wouldn't be massively surprised if the first we hear is a new planning application at some point in the next 12-18months.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 12, 2024, 12:25:34 PM
"Just don't go" is about the only thing you can actually do though. If the response to price increases was a drop in attendance that left us with 80% occupancy and no increase in turnover then the club would be forced to reconsider.

From the perspective of Heck/the club they'll have 5-6 initiatives (pricing, GA+, the fanzone, new shop, the warehouse thing to come later and maybe others) which individually might be worth a relative pittance but if between them it adds up to £25-30m a season that's a big percentage of the 'gap' between where we are and the targeted £400m. Have the same (or more) from sponsors and then add in the CL money and it all adds up to a big jump in revenue that they'll see as us giving Emery the funds he needs to take another big step forward.

We'll then be looking to take yet another big step forward with finances (and is when I suspect the big stadium changes would come in) because £500m gets us in the same area as the London clubs from the 'big 6'.
But matchday ticket prices are just a small percentage of actual revenue. There was no need to hit loyal supporters so hard. Other clubs have continually raised revenues without resorting to hammering loyal supporters in the pocket.
You think?

Have you seen match-day prices at Arsenal and Spurs?  Their cheapest ST is well over a grand and their CAT A prices are higher than ours.  And that's with Spurs adding over 26k to their capacity in one fell swoop.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 12, 2024, 12:27:27 PM
But given the time lag on stadium developments, don't we need to be doing those now if we want the benefit in 5 years time?

Probably but we have no idea where things are internally. We know there were plans for the North Stand in place that we were ready to go with and we know they decided to hold off on that work. We also know that we added experts in these sort of developments to the board nearly 6months ago and we've been told that moving away from Villa Park isn't on the table.

At a guess I'd suggest they haven't been sitting on their hands since April and instead they've been working through the options to make the most of the site. When we'll hear anything is impossible to say right now but I wouldn't be massively surprised if the first we hear is a new planning application at some point in the next 12-18months.
Hope so Paul.  A new North makes so much sense to me.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 12, 2024, 12:37:13 PM
The way I see it is that fans are the football equivalent of the Bank of Mom & Dad. It's easy to ask supporters for more money because we love the club almost unconditionally, and we expect very little in return.

Getting more money from owners is limited by rules...
Getting more money from competitions requires more money spent...
Getting more money from sponsors requires more success which requires more money spent...

So unfortunately, it ends up with us mugs putting our hands in our pockets again because we're the soft touch.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on September 12, 2024, 12:41:40 PM
The way I see it is that fans are the football equivalent of the Bank of Mom & Dad. It's easy to ask supporters for more money because we love the club almost unconditionally, and we expect very little in return.

Getting more money from owners is limited by rules...
Getting more money from competitions requires more money spent...
Getting more money from sponsors requires more success which requires more money spent...

So unfortunately, it ends up with us mugs putting our hands in our pockets again because we're the soft touch.
I think that this is a big part of it. 
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on September 12, 2024, 12:55:01 PM
I think what they have underestimated is how many of us were already feeling we were paying too much, already actually were paying too much against our incomes.

That pricing just finally told a huge chunk of people that it’s time to stop trying to keep up.

That’s the problem they won’t see just yet, but there’ll be more than just those who didn’t buy for this game, that are thinking this season might be their last as a regular.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 12, 2024, 01:02:12 PM
The way I see it is that fans are the football equivalent of the Bank of Mom & Dad. It's easy to ask supporters for more money because we love the club almost unconditionally, and we expect very little in return.

Getting more money from owners is limited by rules...
Getting more money from competitions requires more money spent...
Getting more money from sponsors requires more success which requires more money spent...

So unfortunately, it ends up with us mugs putting our hands in our pockets again because we're the soft touch.

But the extra amount added by the fans, is a relative pittance in the grand scheme of things in terms of the club's income. Of course it all adds up, but then you think what we're paying a player like Dobbin, and his amortisation in a year, for someone who I'd be surprised if he ever plays a single minute for us. The amounts being charged are huge for the supporters though, and while people may well suck it up for our first ever Champions League game, long term it's not a sustainable position.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 12, 2024, 01:11:04 PM
"Just don't go" is about the only thing you can actually do though. If the response to price increases was a drop in attendance that left us with 80% occupancy and no increase in turnover then the club would be forced to reconsider.

From the perspective of Heck/the club they'll have 5-6 initiatives (pricing, GA+, the fanzone, new shop, the warehouse thing to come later and maybe others) which individually might be worth a relative pittance but if between them it adds up to £25-30m a season that's a big percentage of the 'gap' between where we are and the targeted £400m. Have the same (or more) from sponsors and then add in the CL money and it all adds up to a big jump in revenue that they'll see as us giving Emery the funds he needs to take another big step forward.

We'll then be looking to take yet another big step forward with finances (and is when I suspect the big stadium changes would come in) because £500m gets us in the same area as the London clubs from the 'big 6'.

Sponsors is where the big increase in income should be coming from.  I've stated before, if ManU can partner up with pressure washing and compressor companies why can't we do similar?  Okay, it needs sustained achievements to become interesting to these organisations as our global reach becomes bigger but we can start with more of them on a smaller scale.  It will take a lot of effort and hard work but it's what we should be aiming at.  Heck wants to use the low hanging fruit to get almost instant gratification in an effort to get his bonus.

but I literally said that, if you'd just included the start of the sentence you added a bold bit to. Yes we need to get more money from sponsorship but it's just silly to ignore matchday revenue as a stream. From the last set of published accounts gate receipts were less than 19m, commercial was a little over 30m and sponsors were a shockingly low 16m for a total about 55m. In context in that same year Arsenal and Chelsea made over 300m each and the other 'big 6' were all over 400m.

To compete in the long term we need to improve on all 3 measures. GA+, hospitality, better merchandising and improved concession sales are where I'd have liked the club to focus but I'm not surprised that they've pushed on the gate receipts as well because there are only so many levers they can shift and the longer we take in closing that gap the harder it will become.

I'm not a Heck apologist (whatever the fuck that even means) but I think "he's just trying to earn his bonus" completely ignores the fact that if he has a bonus set at us hitting £400m t/o then getting to that figure is important to the owners and there's every chance that they have set the timescale.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 12, 2024, 01:11:18 PM
Robbing the loyal fanbase is the lazy, easy and pathetic option. What Heck should be focusing on is driving up the commercial sponsor revenue streams , that's where the big untapped opportunities lie.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 12, 2024, 01:13:39 PM
The way I see it is that fans are the football equivalent of the Bank of Mom & Dad. It's easy to ask supporters for more money because we love the club almost unconditionally, and we expect very little in return.

Getting more money from owners is limited by rules...
Getting more money from competitions requires more money spent...
Getting more money from sponsors requires more success which requires more money spent...

So unfortunately, it ends up with us mugs putting our hands in our pockets again because we're the soft touch.

But the extra amount added by the fans, is a relative pittance in the grand scheme of things in terms of the club's income. Of course it all adds up, but then you think what we're paying a player like Dobbin, and his amortisation in a year, for someone who I'd be surprised if he ever plays a single minute for us. The amounts being charged are huge for the supporters though, and while people may well suck it up for our first ever Champions League game, long term it's not a sustainable position.

This is the problem with the way these people work. Heavy incentives are great, but they can be contrary to the long-term health of the institution, as we saw with the banks when it all came crashing down.

If Heck is as good as the owners think he is, his incentive should be a fat salary on a (say) ten year contract.

I thought Purslow was a dick, but he rarely gave the impression that he was only after a quick buck in the shortest of terms. If he hadn't appointed Gerrard he might still be here now. But he did, so fuck him!
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 12, 2024, 01:14:21 PM
Robbing the loyal fanbase is the lazy, easy and pathetic option. What Heck should be focusing on is driving up the commercial sponsor revenue streams , that's where the big untapped opportunities lie.

in 22/23 (the last accounts before he arrived) sponsorship was a little over £16m. Our current shirt deal and main sponsor are both, individually, worth more than that (according to reports at least, we won't know the exact values for a while), so he's clearly been successful in focusing on commercial sponsorship revenue.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 12, 2024, 01:15:34 PM
Robbing the loyal fanbase is the lazy, easy and pathetic option. What Heck should be focusing on is driving up the commercial sponsor revenue streams , that's where the big untapped opportunities lie.

in 22/23 (the last accounts before he arrived) sponsorship was a little over £16m. Our current shirt deal and main sponsor are both, individually, worth more than that (according to reports at least, we won't know the exact values for a while), so he's clearly been successful in focusing on commercial sponsorship revenue.
Absolute tap-in deals that any of us could have pulled off on the back of the sterling work of Emery & Co.
Title: Re: Chris Heck - President of Business Operations
Post by: rougegorge on September 12, 2024, 01:19:42 PM
"Just don't go" is about the only thing you can actually do though. If the response to price increases was a drop in attendance that left us with 80% occupancy and no increase in turnover then the club would be forced to reconsider.

From the perspective of Heck/the club they'll have 5-6 initiatives (pricing, GA+, the fanzone, new shop, the warehouse thing to come later and maybe others) which individually might be worth a relative pittance but if between them it adds up to £25-30m a season that's a big percentage of the 'gap' between where we are and the targeted £400m. Have the same (or more) from sponsors and then add in the CL money and it all adds up to a big jump in revenue that they'll see as us giving Emery the funds he needs to take another big step forward.

We'll then be looking to take yet another big step forward with finances (and is when I suspect the big stadium changes would come in) because £500m gets us in the same area as the London clubs from the 'big 6'.
But matchday ticket prices are just a small percentage of actual revenue. There was no need to hit loyal supporters so hard. Other clubs have continually raised revenues without resorting to hammering loyal supporters in the pocket.
You think?

Have you seen match-day prices at Arsenal and Spurs?  Their cheapest ST is well over a grand and their CAT A prices are higher than ours.  And that's with Spurs adding over 26k to their capacity in one fell swoop.

I agree that Arsenal and Spurs are very expensive, though I would expect tickets to be more than ours given that the cost of living is higher and salaries are generally much higher as well. However Arsenal season ticket holders do at least get the four league stage European games included and the ground is more modern.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 12, 2024, 01:23:22 PM
Robbing the loyal fanbase is the lazy, easy and pathetic option. What Heck should be focusing on is driving up the commercial sponsor revenue streams , that's where the big untapped opportunities lie.

in 22/23 (the last accounts before he arrived) sponsorship was a little over £16m. Our current shirt deal and main sponsor are both, individually, worth more than that (according to reports at least, we won't know the exact values for a while), so he's clearly been successful in focusing on commercial sponsorship revenue.
Absolute tap-in deals that any of us could have pulled off on the back of the sterling work of Emery & Co.

Yeah, we should just sack all the commercial staff and have a few fan volunteers handle it, fucking simple.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 12, 2024, 01:32:53 PM
Robbing the loyal fanbase is the lazy, easy and pathetic option. What Heck should be focusing on is driving up the commercial sponsor revenue streams , that's where the big untapped opportunities lie.

in 22/23 (the last accounts before he arrived) sponsorship was a little over £16m. Our current shirt deal and main sponsor are both, individually, worth more than that (according to reports at least, we won't know the exact values for a while), so he's clearly been successful in focusing on commercial sponsorship revenue.
Absolute tap-in deals that any of us could have pulled off on the back of the sterling work of Emery & Co.

Yeah, we should just sack all the commercial staff and have a few fan volunteers handle it, fucking simple.
My point was the on-field success has put it on a plate to get better commercial deals. Anyone could have done it off the back of Emery's magic.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 12, 2024, 01:38:19 PM
I think what they have underestimated is how many of us were already feeling we were paying too much, already actually were paying too much against our incomes.

That pricing just finally told a huge chunk of people that it’s time to stop trying to keep up.

That’s the problem they won’t see just yet, but there’ll be more than just those who didn’t buy for this game, that are thinking this season might be their last as a regular.
Agree totally, Amfy.  I think the big impact will be in 20-25 years.  At the moment ... a bit like that analogy of a frog in boiling water vs slowly increasing the temperature ... they're increasing the temperature and whilst the frogs in the pot don't like it, they're hooked enough that they'll withstand the unreasonable price hikes.

The problem is that there's a whole group of people who are on the outside and don't want to jump in to the clearly boiling water.  I'm a bit of a shit example, but I'm also not the worst.  I'll typically go to 6-8 games a season now.  When the kids leave home in ~10 years, I would be inclined to get a season ticket, or at least go more.  However, those 6-8 games a season are looking increasingly like it might be 2-3 games a season now.  I can't afford to go to more than 1 or 2 Champions League games (and timings mean the most likely are the last 2 - Juventus and Celtic), and I'll almost certainly go to a league or FA cup game in December with all my cousins/uncles/... cos otherwise we never see eachother.

But then, are my kids going to want to go and watch the Villa when they've barely ever been?  And it's not because I don't want to take them, or even that it's that problematic to take them (Saturday 3pms are fine and in a few years time they'll be OK with the late nights involved in later kickoffs) ... it's that I can't afford to take them.  But if they're not hooked, then they're no longer that frog that you can keep turning up the temperature on.  That loyal fanbase will be lost, replaced with people who expect some level of customer service for their £94.  Cos honestly, they can charge me £50 and I don't give a shit about if I'm served or if the toilet's overflowing, cos I'll go anyway.  But someone looking for an 'experience' and willing to pay 3 figures for it ... they are absolutely going to be bothered about the rivers of piss, atrocious service, and seats built for people the height of Bilbo fucking Baggins.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 12, 2024, 01:42:12 PM
At least at Spurs and Arsenal, in return for getting fleeced you get two modern stadiums with facilities fit for watching football in the 21st century. And with Arsenal, it's a piece of piss to both get to, and away from.
Title: Re: Chris Heck - President of Business Operations
Post by: simboy on September 12, 2024, 01:57:07 PM
Heck’s time in charge so far reminds me of Ellis, he knows the price of everything but the value of f*ck all.

Sorting the “customer experience” of the “GA” muppets might get one time attendees going again.

Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 12, 2024, 02:02:21 PM
My point was the on-field success has put it on a plate to get better commercial deals. Anyone could have done it off the back of Emery's magic.

and your point is largely wrong, aside from anything else we had to negotiate exits from our existing deals which were both supposed to run for this season before we even started talks with replacements, that's not easy and should be shrugged away as something anyone could do.

After that, and given the time involved, the deals will also have been in talks since last Autumn (with Adidas almost certainly signed by about November at the latest) when all we had was a good start the season (with a couple of heavy defeats mixed in).

Is it really so hard for you to accept that there are things that Heck has done well since he arrived?
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 12, 2024, 02:07:20 PM
Heck’s time in charge so far reminds me of Ellis, he knows the price of everything but the value of f*ck all.

Sorting the “customer experience” of the “GA” muppets might get one time attendees going again.

Maybe, but the problems at the Arsenal game were clearly unintented and resulted from the work during the summer not being completed in time or to the standard required. That's worthy of criticism and wasn't good enough but we only need to wait 2 more games to see if he's done anything about it and then we can revisit this, I think the fanzone thing is a clear attempt to improve the customer experience as is the work being done on the warehouse fan park thing.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 12, 2024, 02:20:01 PM
"Just don't go" is about the only thing you can actually do though. If the response to price increases was a drop in attendance that left us with 80% occupancy and no increase in turnover then the club would be forced to reconsider.

From the perspective of Heck/the club they'll have 5-6 initiatives (pricing, GA+, the fanzone, new shop, the warehouse thing to come later and maybe others) which individually might be worth a relative pittance but if between them it adds up to £25-30m a season that's a big percentage of the 'gap' between where we are and the targeted £400m. Have the same (or more) from sponsors and then add in the CL money and it all adds up to a big jump in revenue that they'll see as us giving Emery the funds he needs to take another big step forward.

We'll then be looking to take yet another big step forward with finances (and is when I suspect the big stadium changes would come in) because £500m gets us in the same area as the London clubs from the 'big 6'.

Sponsors is where the big increase in income should be coming from.  I've stated before, if ManU can partner up with pressure washing and compressor companies why can't we do similar?  Okay, it needs sustained achievements to become interesting to these organisations as our global reach becomes bigger but we can start with more of them on a smaller scale.  It will take a lot of effort and hard work but it's what we should be aiming at.  Heck wants to use the low hanging fruit to get almost instant gratification in an effort to get his bonus.

but I literally said that, if you'd just included the start of the sentence you added a bold bit to. Yes we need to get more money from sponsorship but it's just silly to ignore matchday revenue as a stream. From the last set of published accounts gate receipts were less than 19m, commercial was a little over 30m and sponsors were a shockingly low 16m for a total about 55m. In context in that same year Arsenal and Chelsea made over 300m each and the other 'big 6' were all over 400m.

To compete in the long term we need to improve on all 3 measures. GA+, hospitality, better merchandising and improved concession sales are where I'd have liked the club to focus but I'm not surprised that they've pushed on the gate receipts as well because there are only so many levers they can shift and the longer we take in closing that gap the harder it will become.

I'm not a Heck apologist (whatever the fuck that even means) but I think "he's just trying to earn his bonus" completely ignores the fact that if he has a bonus set at us hitting £400m t/o then getting to that figure is important to the owners and there's every chance that they have set the timescale.


(https://i.ibb.co/544m9wt/72410-FE1-F511-4165-B4-CC-0-E6-CD6-CF1270.jpg) (https://ibb.co/544m9wt)
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 12, 2024, 02:22:20 PM
I'm not sure any work was scheduled on the GA facilities - the uproar following the game has prompted that.

The fact the concourse areas and toilets hadn't even been cleaned (let alone refurbed) prior to the first game of the season shows the lack of focus on the facilities for the 35,000 general admission fans. There was a reference to the owners getting involved in sorting that.

Be interesting to see the improvements on Saturday - a simple one would be opening the gates 2hrs before kick off.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 12, 2024, 02:29:44 PM
At least at Spurs and Arsenal, in return for getting fleeced you get two modern stadiums with facilities fit for watching football in the 21st century. And with Arsenal, it's a piece of piss to both get to, and away from.
Of course, but nevertheless it's clearly not true to say that other clubs have continually raised revenues without resorting to hammering loyal supporters in the pocket.  Infact, without googling I strongly suspect that with the exception of Man City our league match day prices are cheaper than all the other 'Big 6' clubs we are trying to compete with.

For John's sake I will reconfirm my view that the CL prices were far too high.  The truth is they could have sold all seats at a Cat A prices (which I again feel is too high but that is now an established price for this season) and surely there would have been much less outcry.  As season ticket holders are paying that price anyway, we'd only be talking about knocking £15 off for what, about 6k general admission tickets?
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 12, 2024, 02:35:35 PM
‘Just don’t go, GO!
Just don’t go! 

You’ve been asked for a lot of cash.  Just say no.  Just don’t go just don’t go! ‘
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 12, 2024, 03:07:32 PM
At least at Spurs and Arsenal, in return for getting fleeced you get two modern stadiums with facilities fit for watching football in the 21st century. And with Arsenal, it's a piece of piss to both get to, and away from.
Of course, but nevertheless it's clearly not true to say that other clubs have continually raised revenues without resorting to hammering loyal supporters in the pocket.  Infact, without googling I strongly suspect that with the exception of Man City our league match day prices are cheaper than all the other 'Big 6' clubs we are trying to compete with.

For John's sake I will reconfirm my view that the CL prices were far too high.  The truth is they could have sold all seats at a Cat A prices (which I again feel is too high but that is now an established price for this season) and surely there would have been much less outcry.  As season ticket holders are paying that price anyway, we'd only be talking about knocking £15 off for what, about 6k general admission tickets?
Newcastle and Liverpool have both recently done deals with concessions when playing in the Champions league. Liverpool even did a cheapest kids one for £9. Our fans are being hammered in their pockets. Whether you think it's justified or not is a different matter. My current circumstances mean I can afford it but I'm not a bloke in his thirties with a massive mortgage and young kids to feed. Ordinary people like that with averagely paid jobs are  being frozen out and it's those people I'm voicing concern for. Lose 'em young and you risk losing 'em forever.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on September 12, 2024, 03:10:31 PM
Robbing the loyal fanbase is the lazy, easy and pathetic option. What Heck should be focusing on is driving up the commercial sponsor revenue streams , that's where the big untapped opportunities lie.
If it were that easy, it would have been done.
Sponsors and other commercial deals take time to be completed, and the putative partners are not just going to rock up and part with their dosh. If we're a regular Chumps League combatant, we'll get good, long-term and lucrative deals - for now, we've got what Heck has arranged. But it'll take time.
Unless you believe in the fabled money tree ...
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 12, 2024, 03:16:53 PM
Are the club are interested in attracting young, long term supporters to be the lifeblood of this club for years?
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 12, 2024, 03:28:04 PM
At least at Spurs and Arsenal, in return for getting fleeced you get two modern stadiums with facilities fit for watching football in the 21st century. And with Arsenal, it's a piece of piss to both get to, and away from.
Of course, but nevertheless it's clearly not true to say that other clubs have continually raised revenues without resorting to hammering loyal supporters in the pocket.  Infact, without googling I strongly suspect that with the exception of Man City our league match day prices are cheaper than all the other 'Big 6' clubs we are trying to compete with.

For John's sake I will reconfirm my view that the CL prices were far too high.  The truth is they could have sold all seats at a Cat A prices (which I again feel is too high but that is now an established price for this season) and surely there would have been much less outcry.  As season ticket holders are paying that price anyway, we'd only be talking about knocking £15 off for what, about 6k general admission tickets?
Newcastle and Liverpool have both recently done deals with concessions when playing in the Champions league. Liverpool even did a cheapest kids one for £9. Our fans are being hammered in their pockets. Whether you think it's justified or not is a different matter. My current circumstances mean I can afford it but I'm not a bloke in his thirties with a massive mortgage and young kids to feed. Ordinary people like that with averagely paid jobs are  being frozen out and it's those people I'm voicing concern for. Lose 'em young and you risk losing 'em forever.
It's not just about the CL though is it?  Would you be happy with minimum £1k + season tickets and £100+ pw ticket prices if we did a deal on the CL games?  As that's what the alturistic 6 have been charging for years.

I'm not saying it's right, I'm just saying that other clubs have not continually raised revenues without resorting to hammering loyal supporters in the pocket.

I also don't think Newcastle are the greatest example as they are also fucked by PSR, just like us and they have the benefit of a 52k seater stadium.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 12, 2024, 03:33:53 PM
Are the club are interested in attracting young, long term supporters to be the lifeblood of this club for years?
I don't think it's Heck's priority right now no.  We seem to be making decisions on an incredibly short-term basis right now.  I guess their gamble is that if we are successful the popularity with kids will follow, which is why you see Chelsea shirts in Wales and have Man U and Man C fans in Cornwall.
Title: Re: Chris Heck - President of Business Operations
Post by: Accent Guy on September 12, 2024, 03:38:21 PM
"Just don't go" is about the only thing you can actually do though. If the response to price increases was a drop in attendance that left us with 80% occupancy and no increase in turnover then the club would be forced to reconsider.

From the perspective of Heck/the club they'll have 5-6 initiatives (pricing, GA+, the fanzone, new shop, the warehouse thing to come later and maybe others) which individually might be worth a relative pittance but if between them it adds up to £25-30m a season that's a big percentage of the 'gap' between where we are and the targeted £400m. Have the same (or more) from sponsors and then add in the CL money and it all adds up to a big jump in revenue that they'll see as us giving Emery the funds he needs to take another big step forward.

We'll then be looking to take yet another big step forward with finances (and is when I suspect the big stadium changes would come in) because £500m gets us in the same area as the London clubs from the 'big 6'.

Sponsors is where the big increase in income should be coming from.  I've stated before, if ManU can partner up with pressure washing and compressor companies why can't we do similar?  Okay, it needs sustained achievements to become interesting to these organisations as our global reach becomes bigger but we can start with more of them on a smaller scale.  It will take a lot of effort and hard work but it's what we should be aiming at.  Heck wants to use the low hanging fruit to get almost instant gratification in an effort to get his bonus.

but I literally said that, if you'd just included the start of the sentence you added a bold bit to. Yes we need to get more money from sponsorship but it's just silly to ignore matchday revenue as a stream. From the last set of published accounts gate receipts were less than 19m, commercial was a little over 30m and sponsors were a shockingly low 16m for a total about 55m. In context in that same year Arsenal and Chelsea made over 300m each and the other 'big 6' were all over 400m.

To compete in the long term we need to improve on all 3 measures. GA+, hospitality, better merchandising and improved concession sales are where I'd have liked the club to focus but I'm not surprised that they've pushed on the gate receipts as well because there are only so many levers they can shift and the longer we take in closing that gap the harder it will become.

I'm not a Heck apologist (whatever the fuck that even means) but I think "he's just trying to earn his bonus" completely ignores the fact that if he has a bonus set at us hitting £400m t/o then getting to that figure is important to the owners and there's every chance that they have set the timescale.

I agree with your points but there's not a hope in hell that we will ever turnover that kind of money. £400m? We have a 42,000 seater stadium in one of the most unfashionable cities in the UK.

Not being in London, Manchester or Liverpool really makes a difference. The majority of people I meet around the world (Asia/Africa/Latin America) have never even heard of Birmingham. We can thank our shit neighbours for that.

Manchester having the name of the city in it's two massive clubs names, as with Liverpool, is a huge factor. And London is London.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on September 12, 2024, 03:44:19 PM
Are the club are interested in attracting young, long term supporters to be the lifeblood of this club for years?

The club will get them by being successful and being marketed well playing in the best competitions. Nobody wanted to be a Man City or Chelsea fan when they were shit. There are loads of us on here who remember those days well.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 12, 2024, 03:49:03 PM
Are the club are interested in attracting young, long term supporters to be the lifeblood of this club for years?
I don't think it's Heck's priority right now no.  We seem to be making decisions on an incredibly short-term basis right now.  I guess their gamble is that if we are successful the popularity with kids will follow, which is why you see Chelsea shirts in Wales and have Man U and Man C fans in Cornwall.

I agree, it’s definitely not his priority but it should be one of the owners priorities. I don’t think he’ll be here anywhere long enough to see kids from other cities wearing our shirts.
Celebrating our 150th anniversary by rinsing the loyal support whilst they wade in piss seems to be the thing.

Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 12, 2024, 04:09:03 PM
"Just don't go" is about the only thing you can actually do though. If the response to price increases was a drop in attendance that left us with 80% occupancy and no increase in turnover then the club would be forced to reconsider.

From the perspective of Heck/the club they'll have 5-6 initiatives (pricing, GA+, the fanzone, new shop, the warehouse thing to come later and maybe others) which individually might be worth a relative pittance but if between them it adds up to £25-30m a season that's a big percentage of the 'gap' between where we are and the targeted £400m. Have the same (or more) from sponsors and then add in the CL money and it all adds up to a big jump in revenue that they'll see as us giving Emery the funds he needs to take another big step forward.

We'll then be looking to take yet another big step forward with finances (and is when I suspect the big stadium changes would come in) because £500m gets us in the same area as the London clubs from the 'big 6'.

Sponsors is where the big increase in income should be coming from.  I've stated before, if ManU can partner up with pressure washing and compressor companies why can't we do similar?  Okay, it needs sustained achievements to become interesting to these organisations as our global reach becomes bigger but we can start with more of them on a smaller scale.  It will take a lot of effort and hard work but it's what we should be aiming at.  Heck wants to use the low hanging fruit to get almost instant gratification in an effort to get his bonus.

but I literally said that, if you'd just included the start of the sentence you added a bold bit to. Yes we need to get more money from sponsorship but it's just silly to ignore matchday revenue as a stream. From the last set of published accounts gate receipts were less than 19m, commercial was a little over 30m and sponsors were a shockingly low 16m for a total about 55m. In context in that same year Arsenal and Chelsea made over 300m each and the other 'big 6' were all over 400m.

To compete in the long term we need to improve on all 3 measures. GA+, hospitality, better merchandising and improved concession sales are where I'd have liked the club to focus but I'm not surprised that they've pushed on the gate receipts as well because there are only so many levers they can shift and the longer we take in closing that gap the harder it will become.

I'm not a Heck apologist (whatever the fuck that even means) but I think "he's just trying to earn his bonus" completely ignores the fact that if he has a bonus set at us hitting £400m t/o then getting to that figure is important to the owners and there's every chance that they have set the timescale.
Pail, I generally agree with lots of what you post, but the current financial strategy or at least that aimed at putting up matchday prices, is the height of short termism for our club.
Man Utd have been average for years but they have such a global pull from their history since the 50s/60s, that it hasnt really mattered so far, in terms of their global brand, shirt sales, sponsorship deals and match day attendances.

If we dont make the champions league this year or actually if and when Emery leaves and we possibly suffer a downturn, all of us regular attenders who are being squeezed slowly but surely out now, very well may not return. My one vice is im not a gambler but i would pretty much bet my house that the new corporate brigade or even the punters that fork out £90 odd for my seats against Bolgona, won’t be there if we have a season where it looks like we’ll finish say 12th.

Heck will be long gone having met his remit, but there are risks being taken here on us becoming this global brand, where ultimately ‘us lot’ dont matter. Bayern Munich doesn’t matter in all this, but albeit a cliche, Brentford on a wet Sunday in November in  two or three years might.
Title: Re: Chris Heck - President of Business Operations
Post by: simboy on September 12, 2024, 04:30:42 PM
Add to the general approach to the existing facilities, the terrace view limiting the upper. STH buying tickets and not having real seats; the debacle over the disabled car parking; the uefa ticket pricing; the away “strategy” for UCL; the uncovered seating for the “cells”; moving STH’s around; not filing uefa accounts on time and attracting a fine; staff unable (or unwilling) to pour a pint

A lot of the above will push fans who go to B6 away to the comfort of a pub or the settee. A dip in form and the value of “GA” cash might be appreciated. God forbid we ever end up in the championship again.

As we stand currently Villa have got it very right on the pitch but pretty wrong off it. The value  of the people attending was highlighted in Covid when no one attended. The game was sterile notwithstanding the 7-2.

Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 12, 2024, 04:55:00 PM
At least at Spurs and Arsenal, in return for getting fleeced you get two modern stadiums with facilities fit for watching football in the 21st century. And with Arsenal, it's a piece of piss to both get to, and away from.
Of course, but nevertheless it's clearly not true to say that other clubs have continually raised revenues without resorting to hammering loyal supporters in the pocket.  Infact, without googling I strongly suspect that with the exception of Man City our league match day prices are cheaper than all the other 'Big 6' clubs we are trying to compete with.

For John's sake I will reconfirm my view that the CL prices were far too high.  The truth is they could have sold all seats at a Cat A prices (which I again feel is too high but that is now an established price for this season) and surely there would have been much less outcry.  As season ticket holders are paying that price anyway, we'd only be talking about knocking £15 off for what, about 6k general admission tickets?
Newcastle and Liverpool have both recently done deals with concessions when playing in the Champions league. Liverpool even did a cheapest kids one for £9. Our fans are being hammered in their pockets. Whether you think it's justified or not is a different matter. My current circumstances mean I can afford it but I'm not a bloke in his thirties with a massive mortgage and young kids to feed. Ordinary people like that with averagely paid jobs are  being frozen out and it's those people I'm voicing concern for. Lose 'em young and you risk losing 'em forever.
It's not just about the CL though is it?  Would you be happy with minimum £1k + season tickets and £100+ pw ticket prices if we did a deal on the CL games?  As that's what the alturistic 6 have been charging for years.

I'm not saying it's right, I'm just saying that other clubs have not continually raised revenues without resorting to hammering loyal supporters in the pocket.

I also don't think Newcastle are the greatest example as they are also fucked by PSR, just like us and they have the benefit of a 52k seater stadium.
Why would we have to pay a grand for season tickets and 100 quid for matchday tickets in the PL just because the club offered concession package deals in the CL? As many on here have pointed out numerous times the price of a match  ticket is a small percentage of the clubs overall revenue so it's just so unnecessary to squeeze the pips out of the fans. Add that to all the other crap things Heck has presided over and it doesn't paint a pretty picture. In his short spell at the club he has  created a lot of animosity at a time when we should be having the time of our lives.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 12, 2024, 05:17:18 PM
At least at Spurs and Arsenal, in return for getting fleeced you get two modern stadiums with facilities fit for watching football in the 21st century. And with Arsenal, it's a piece of piss to both get to, and away from.
Of course, but nevertheless it's clearly not true to say that other clubs have continually raised revenues without resorting to hammering loyal supporters in the pocket.  Infact, without googling I strongly suspect that with the exception of Man City our league match day prices are cheaper than all the other 'Big 6' clubs we are trying to compete with.

For John's sake I will reconfirm my view that the CL prices were far too high.  The truth is they could have sold all seats at a Cat A prices (which I again feel is too high but that is now an established price for this season) and surely there would have been much less outcry.  As season ticket holders are paying that price anyway, we'd only be talking about knocking £15 off for what, about 6k general admission tickets?
Newcastle and Liverpool have both recently done deals with concessions when playing in the Champions league. Liverpool even did a cheapest kids one for £9. Our fans are being hammered in their pockets. Whether you think it's justified or not is a different matter. My current circumstances mean I can afford it but I'm not a bloke in his thirties with a massive mortgage and young kids to feed. Ordinary people like that with averagely paid jobs are  being frozen out and it's those people I'm voicing concern for. Lose 'em young and you risk losing 'em forever.
It's not just about the CL though is it?  Would you be happy with minimum £1k + season tickets and £100+ pw ticket prices if we did a deal on the CL games?  As that's what the alturistic 6 have been charging for years.

I'm not saying it's right, I'm just saying that other clubs have not continually raised revenues without resorting to hammering loyal supporters in the pocket.

I also don't think Newcastle are the greatest example as they are also fucked by PSR, just like us and they have the benefit of a 52k seater stadium.
Why would we have to pay a grand for season tickets and 100 quid for matchday tickets in the PL just because the club offered concession package deals in the CL? As many on here have pointed out numerous times the price of a match  ticket is a small percentage of the clubs overall revenue so it's just so unnecessary to squeeze the pips out of the fans. Add that to all the other crap things Heck has presided over and it doesn't paint a pretty picture. In his short spell at the club he has  created a lot of animosity at a time when we should be having the time of our lives.
Right, the point I'm making is that all the 'Big 6' have not 'continually raised revenues without resorting to hammering loyal supporters in the pocket'
I supported this by pointing to their £1k+ season tickets and £100 match day tickets for league games.

You responded by saying their CL tickets are cheaper.  Implying that they indeed are not 'hammering loyal supporters' as per the original hypothesis.

And I responded to this by asking if you would prefer the higher League match ticket prices in return for the lower CL prices these clubs charge.  This was my way of demonstrating to you that these clubs do indeed hammer their fans even if their CL tickets are cheaper than ours.

Sorry if this comes across badly, but I'm just trying to draw a line under this part of the discussion which was just in reference to that comment.  I entirely agree that our CL prices are too high, I'm just pointing out that all the clubs we are trying to compete with (perhaps bar Man City - I haven't looked) also fleece their fans - and over the course of a season by substantially more than we do.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 12, 2024, 05:23:11 PM
My point was the on-field success has put it on a plate to get better commercial deals. Anyone could have done it off the back of Emery's magic.

and your point is largely wrong, aside from anything else we had to negotiate exits from our existing deals which were both supposed to run for this season before we even started talks with replacements, that's not easy and should be shrugged away as something anyone could do.

After that, and given the time involved, the deals will also have been in talks since last Autumn (with Adidas almost certainly signed by about November at the latest) when all we had was a good start the season (with a couple of heavy defeats mixed in).

Is it really so hard for you to accept that there are things that Heck has done well since he arrived?
Given Sawari's is on the board at Adidas and one of the main shareholders any credit given to Heck for brokering the Adidas deal is laughable . Thank you Nas, Fuck off Heck
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 12, 2024, 05:26:50 PM
My point was the on-field success has put it on a plate to get better commercial deals. Anyone could have done it off the back of Emery's magic.

and your point is largely wrong, aside from anything else we had to negotiate exits from our existing deals which were both supposed to run for this season before we even started talks with replacements, that's not easy and should be shrugged away as something anyone could do.

After that, and given the time involved, the deals will also have been in talks since last Autumn (with Adidas almost certainly signed by about November at the latest) when all we had was a good start the season (with a couple of heavy defeats mixed in).

Is it really so hard for you to accept that there are things that Heck has done well since he arrived?
Given Sawari's is on the board at Adidas and one of the main shareholders any credit given to Heck for brokering the Adidas deal is laughable . Thank you Nas, Fuck off Heck

Do you know much about how football sponsorships work?
Title: Re: Chris Heck - President of Business Operations
Post by: trinityoap on September 12, 2024, 06:50:55 PM
Blimey Simboy, you're in a cheerful mood. This is what happens when you go to the shitty part of Strasbourg. Having said that I agree with and I haven't been further than Worcester for two weeks.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 12, 2024, 07:00:13 PM
At least at Spurs and Arsenal, in return for getting fleeced you get two modern stadiums with facilities fit for watching football in the 21st century. And with Arsenal, it's a piece of piss to both get to, and away from.
Of course, but nevertheless it's clearly not true to say that other clubs have continually raised revenues without resorting to hammering loyal supporters in the pocket.  Infact, without googling I strongly suspect that with the exception of Man City our league match day prices are cheaper than all the other 'Big 6' clubs we are trying to compete with.

For John's sake I will reconfirm my view that the CL prices were far too high.  The truth is they could have sold all seats at a Cat A prices (which I again feel is too high but that is now an established price for this season) and surely there would have been much less outcry.  As season ticket holders are paying that price anyway, we'd only be talking about knocking £15 off for what, about 6k general admission tickets?
Newcastle and Liverpool have both recently done deals with concessions when playing in the Champions league. Liverpool even did a cheapest kids one for £9. Our fans are being hammered in their pockets. Whether you think it's justified or not is a different matter. My current circumstances mean I can afford it but I'm not a bloke in his thirties with a massive mortgage and young kids to feed. Ordinary people like that with averagely paid jobs are  being frozen out and it's those people I'm voicing concern for. Lose 'em young and you risk losing 'em forever.
It's not just about the CL though is it?  Would you be happy with minimum £1k + season tickets and £100+ pw ticket prices if we did a deal on the CL games?  As that's what the alturistic 6 have been charging for years.

I'm not saying it's right, I'm just saying that other clubs have not continually raised revenues without resorting to hammering loyal supporters in the pocket.

I also don't think Newcastle are the greatest example as they are also fucked by PSR, just like us and they have the benefit of a 52k seater stadium.
Why would we have to pay a grand for season tickets and 100 quid for matchday tickets in the PL just because the club offered concession package deals in the CL? As many on here have pointed out numerous times the price of a match  ticket is a small percentage of the clubs overall revenue so it's just so unnecessary to squeeze the pips out of the fans. Add that to all the other crap things Heck has presided over and it doesn't paint a pretty picture. In his short spell at the club he has  created a lot of animosity at a time when we should be having the time of our lives.
Right, the point I'm making is that all the 'Big 6' have not 'continually raised revenues without resorting to hammering loyal supporters in the pocket'
I supported this by pointing to their £1k+ season tickets and £100 match day tickets for league games.

You responded by saying their CL tickets are cheaper.  Implying that they indeed are not 'hammering loyal supporters' as per the original hypothesis.

And I responded to this by asking if you would prefer the higher League match ticket prices in return for the lower CL prices these clubs charge.  This was my way of demonstrating to you that these clubs do indeed hammer their fans even if their CL tickets are cheaper than ours.

Sorry if this comes across badly, but I'm just trying to draw a line under this part of the discussion which was just in reference to that comment.  I entirely agree that our CL prices are too high, I'm just pointing out that all the clubs we are trying to compete with (perhaps bar Man City - I haven't looked) also fleece their fans - and over the course of a season by substantially more than we do.
Ok i see you have zoned in on one part of my post. I don't want to get bogged down with that. Liverpool are selling child's tickets for £9.50. Our cheapest child ticket for CL is £54. Man City and Newcastle have both done excellent package deals in respective seasons. London clubs just don't compare just because it's London. However we package this our club has absolutely cashed in on the fanbase and it's wrong.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 12, 2024, 07:28:19 PM
Liverpool are selling child's tickets for £9.50. Our cheapest child ticket for CL is £54. Man City and Newcastle have both done excellent package deals in respective seasons. London clubs just don't compare just because it's London. However we package this our club has absolutely cashed in on the fanbase and it's wrong.

Amen.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 12, 2024, 07:36:53 PM
Our cheapest kids is £20.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 12, 2024, 07:39:52 PM
Are the club are interested in attracting young, long term supporters to be the lifeblood of this club for years?

The Law of Heck is pretty straight forward;

Don't be a child
Don't be a youth
Don't have a family
Be prepared to sell your kidney
Don't be a pensioner
Don't expect anything that doesn't come with additional cost
Do have a company with an extremely healthy 'entertainment' budget

Simple.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 12, 2024, 07:50:13 PM

(https://i.ibb.co/NL8shrm/Screenshot-20240912-193035-Chrome.jpg) (https://ibb.co/NL8shrm)
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 12, 2024, 08:06:03 PM
Are the club are interested in attracting young, long term supporters to be the lifeblood of this club for years?

The Law of Heck is pretty straight forward;

Don't be a child
Don't be a youth
Don't have a family
Be prepared to sell your kidney
Don't be a pensioner
Don't expect anything that doesn't come with additional cost
Do have a company with an extremely healthy 'entertainment' budget

Simple.

Would have thought every board of directors in football would have that as a ‘nirvana’ list to be fair

Second thoughts I don’t want to be fair to him
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on September 12, 2024, 10:13:22 PM
(https://pbs.twimg.com/media/GXThMA5WAAIIl3U?format=jpg&name=medium)
(https://pbs.twimg.com/media/GXThMUtX0AA7ix7?format=jpg&name=medium)
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 12, 2024, 10:25:42 PM
I just don’t see how you can argue one club is fleecing fans more than others based on just 4 CL games and ignoring the overall cost of supporting the respective teams over the season.

And I don’t think you can just discount London clubs from that discussion as I’m sure the majority of their traditional support was as working class as ours. Just because they’ve been priced out a few years before some of our fans doesn’t make the prices those clubs charge any more palatable.

Edit - just seen those Liverpool league prices.  Fair play, they look cheaper than ours.  I’d guess Man City’s are too.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 12, 2024, 10:40:31 PM
(https://pbs.twimg.com/media/GXThMA5WAAIIl3U?format=jpg&name=medium)
(https://pbs.twimg.com/media/GXThMUtX0AA7ix7?format=jpg&name=medium)

New statue behind the North stand, intriguing.

Chris, I think we all want a bit of clarity about the stadium plans medium- to long- term
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 12, 2024, 11:02:48 PM
I just don’t see how you can argue one club is fleecing fans more than others based on just 4 CL games and ignoring the overall cost of supporting the respective teams over the season.

And I don’t think you can just discount London clubs from that discussion as I’m sure the majority of their traditional support was as working class as ours. Just because they’ve been priced out a few years before some of our fans doesn’t make the prices those clubs charge any more palatable.

Edit - just seen those Liverpool league prices.  Fair play, they look cheaper than ours.  I’d guess Man City’s are too.
They are , as are Man Utd
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on September 12, 2024, 11:04:31 PM
I hope we commission the people who did that Liz n Phil statue.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on September 12, 2024, 11:17:40 PM
Knowing Heck it'll probably be a statue of himself (a tiny one) and even I'd respect the size of his balls if he did. Maybe a man throwing a cabbage? Mings in his greatest moment scoring the own goal to make it 3-0 to Fulham?
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 13, 2024, 01:04:59 AM
I'm currently in a meeting with a Man City friend, he is a season ticket holder and in the cup scheme. His ticket for Inter next week was £37:50, and they have been moaning as that is a hike from last year. We have had our trousers pulled down.

Comparing us with Man City is meaningless, they have the turnover, backing and FFP 'clearance' to do whatever they like, as well as a ground that has a 54k capacity that was originally given to them for about £20m quid. They've also cheated the system to a ridiculous degree to create that situation.
Well this has given us all a laugh this afternoon.
The keyword being turnover. The commercial side of the other clubs in the top 5 dwarfs ours. Increasing ticket prices adds next to nothing in the big picture financially. Ditto GA+. Small fry revenue wise. Emery has raised our profile massively, making us very attractive to commercial partnerships. This is how the other clubs have made money, and plenty of it.
As you say City have the backing, then so do we with NSWE.
And yes they clearly are cheats.
But they are way more savvy commercially, along with your Spurs, Arsenals of the world, and this is what we need to learn now we have a successful team.
We are in the limelight for once and need to exploit it to the max.
Raising ticket prices to daft levels, relevant to average wages in the local community, is a business model that no other top club has adopted surprisingly. And about 80% on here are fuming/disillusioned/priced out.
It's a bad idea and hasn't been well received clearly.
I'm involved in the delivery of railway infrastructure projects that cost millions, new junctions/stations/new routes.
They are funded via commercial partnerships.
They are not funded by  Mr Smith on the 8:15 to Paddington
It's how big business works. Perhaps if we get savvy we can charge £30 for Real Madrid like City did last year.

It’s nothing to do with being ‘savvy’. I think there’s no doubt we’re squeezing every penny we currently can out of sponsors. Sadly, sponsors are not willing to pay us what they’ll pay the other clubs you mention, which is quite understandable given the coverage we get in the media.

I watch Back Pages Tonight’ every night on SSN. We barely get a mention. So that’s the papers.  Last season, I sat down to watch The Football Show every Monday morning, a three-hour show that waited about two hours and fifty minutes to mention fourth-placed Villa unless we’d beaten Arsenal. And then Arsenal were the story. We already know about MOTD. Last season The Guardian didn’t do match reports on our UECL games, nobody seemed to know we had any injuries, and we were either tagged on at the end of their podcast or completely ignored. I rarely listen to non-Villa pods but I suspect most general football ones don’t care about us either. The top football stories this week seem to be an Arsenal injury and an ex-player slagging off Manure’s manager, and that is the kind of coverage you can expect all season - hours and hours of it.

Sponsors know that we barely make a splash and pay accordingly. They’d be mad not to.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 13, 2024, 01:29:13 AM
Robbing the loyal fanbase is the lazy, easy and pathetic option. What Heck should be focusing on is driving up the commercial sponsor revenue streams , that's where the big untapped opportunities lie.

in 22/23 (the last accounts before he arrived) sponsorship was a little over £16m. Our current shirt deal and main sponsor are both, individually, worth more than that (according to reports at least, we won't know the exact values for a while), so he's clearly been successful in focusing on commercial sponsorship revenue.
Absolute tap-in deals that any of us could have pulled off on the back of the sterling work of Emery & Co.

Yes, I’m confident that you could have negotiated those deals with Adidas and Betano. I mean, look how hard-nosed you were about getting full value from our £40m-rated second-choice striker who had 40 clubs after him.

Oh.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 13, 2024, 04:11:06 AM
At least at Spurs and Arsenal, in return for getting fleeced you get two modern stadiums with facilities fit for watching football in the 21st century. And with Arsenal, it's a piece of piss to both get to, and away from.
Of course, but nevertheless it's clearly not true to say that other clubs have continually raised revenues without resorting to hammering loyal supporters in the pocket.  Infact, without googling I strongly suspect that with the exception of Man City our league match day prices are cheaper than all the other 'Big 6' clubs we are trying to compete with.

For John's sake I will reconfirm my view that the CL prices were far too high.  The truth is they could have sold all seats at a Cat A prices (which I again feel is too high but that is now an established price for this season) and surely there would have been much less outcry.  As season ticket holders are paying that price anyway, we'd only be talking about knocking £15 off for what, about 6k general admission tickets?
Newcastle and Liverpool have both recently done deals with concessions when playing in the Champions league. Liverpool even did a cheapest kids one for £9. Our fans are being hammered in their pockets. Whether you think it's justified or not is a different matter. My current circumstances mean I can afford it but I'm not a bloke in his thirties with a massive mortgage and young kids to feed. Ordinary people like that with averagely paid jobs are  being frozen out and it's those people I'm voicing concern for. Lose 'em young and you risk losing 'em forever.
It's not just about the CL though is it?  Would you be happy with minimum £1k + season tickets and £100+ pw ticket prices if we did a deal on the CL games?  As that's what the alturistic 6 have been charging for years.

I'm not saying it's right, I'm just saying that other clubs have not continually raised revenues without resorting to hammering loyal supporters in the pocket.

I also don't think Newcastle are the greatest example as they are also fucked by PSR, just like us and they have the benefit of a 52k seater stadium.
Why would we have to pay a grand for season tickets and 100 quid for matchday tickets in the PL just because the club offered concession package deals in the CL? As many on here have pointed out numerous times the price of a match  ticket is a small percentage of the clubs overall revenue so it's just so unnecessary to squeeze the pips out of the fans. Add that to all the other crap things Heck has presided over and it doesn't paint a pretty picture. In his short spell at the club he has  created a lot of animosity at a time when we should be having the time of our lives.
Right, the point I'm making is that all the 'Big 6' have not 'continually raised revenues without resorting to hammering loyal supporters in the pocket'
I supported this by pointing to their £1k+ season tickets and £100 match day tickets for league games.

You responded by saying their CL tickets are cheaper.  Implying that they indeed are not 'hammering loyal supporters' as per the original hypothesis.

And I responded to this by asking if you would prefer the higher League match ticket prices in return for the lower CL prices these clubs charge.  This was my way of demonstrating to you that these clubs do indeed hammer their fans even if their CL tickets are cheaper than ours.

Sorry if this comes across badly, but I'm just trying to draw a line under this part of the discussion which was just in reference to that comment.  I entirely agree that our CL prices are too high, I'm just pointing out that all the clubs we are trying to compete with (perhaps bar Man City - I haven't looked) also fleece their fans - and over the course of a season by substantially more than we do.
Ok i see you have zoned in on one part of my post. I don't want to get bogged down with that. Liverpool are selling child's tickets for £9.50. Our cheapest child ticket for CL is £54.

It can’t be. Me and my two youngest are all going for £145 all in. That’s an adult, an under-18 (she’s 14!), and an under-14.
Title: Re: Chris Heck - President of Business Operations
Post by: jwarry on September 13, 2024, 07:23:57 AM
Collomosse having a go today

https://www.dailymail.co.uk/sport/football/article-13844747/Aston-Villa-stadium-upgrade-scrapped.html
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 13, 2024, 07:29:48 AM
That’s behind a paywall.  But it looks very embarrassing from the headline.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 13, 2024, 07:30:15 AM
Percy is right, we just aren't interesting enough for sponsors, yet.

It. Takes a while to be viewed in the big club category for the media. We need sustained success, on the pitch, to be more successful with sponsors. Let's hope the team can raise enough money to keep Emery happy with the signings he will continue to need.

If we qualify for the Champions League it'll. Be far easier, Europa will be a challenge but it's doable.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 13, 2024, 08:00:56 AM
That’s behind a paywall.  But it looks very embarrassing from the headline.

https://archive.ph/MCYKQ
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 13, 2024, 08:08:03 AM
The article says there is a statement due out today "A more detailed statement from the club is expected on Friday and its content will be fascinating." Hmmmm we'll wait and see.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 13, 2024, 08:10:48 AM
Percy is right, we just aren't interesting enough for sponsors, yet.

It. Takes a while to be viewed in the big club category for the media. We need sustained success, on the pitch, to be more successful with sponsors. Let's hope the team can raise enough money to keep Emery happy with the signings he will continue to need.

If we qualify for the Champions League it'll. Be far easier, Europa will be a challenge but it's doable.

Exactly. In the absence of other clubs’ attractiveness to sponsors, we are doing two things we don’t like that other clubs can do less of: big price rises and selling good players that lots of us would prefer to keep. Brace yourself for more of the same next season, but bear in mind it will allow for exciting investment in the squad too.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on September 13, 2024, 08:39:04 AM
That’s behind a paywall.  But it looks very embarrassing from the headline.

Well the one line answer for the headline "Why Aston Villa scrapped £130m Stadium Upgrade" is

Quote
Emery and his advisers did not like the idea of playing European football in a three-sided ground.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 13, 2024, 09:13:38 AM
I remain utterly convinced we can build a new stand in behind the North. It will just be more expensive.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on September 13, 2024, 09:16:29 AM
That’s behind a paywall.  But it looks very embarrassing from the headline.

Well the one line answer for the headline "Why Aston Villa scrapped £130m Stadium Upgrade" is

Quote
Emery and his advisers did not like the idea of playing European football in a three-sided ground.

It was the right decision. If on top of the outcry over prices imagine the additional noise if there were several thousand fewer tickets available to see us play Bayern.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on September 13, 2024, 09:28:13 AM
That’s behind a paywall.  But it looks very embarrassing from the headline.

Well the one line answer for the headline "Why Aston Villa scrapped £130m Stadium Upgrade" is

Quote
Emery and his advisers did not like the idea of playing European football in a three-sided ground.

It was the right decision. If on top of the outcry over prices imagine the additional noise if there were several thousand fewer tickets available to see us play Bayern.

I'm not saying it is or isn't. Just the main headline of the article had that as the answer. Of course Heck is getting all the blame of course for that as well and everything else in the article is definitely down to him.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on September 13, 2024, 09:30:32 AM
I remain utterly convinced we can build a new stand in behind the North. It will just be more expensive.

Well we are going ahead with the Stumps redevelopment apparently due in late 2025 /early 2026 or so. So I don't expect any new stand behind / in place of the North Stand to even be started until after then.

My opinion is Heck is milking it and building up the loss of earnings we can assign to it, with the hope that two more seasons of Euro means playing with only three stands for a season is not seen as an issues as it is not "special" nights any more.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 13, 2024, 09:33:06 AM
You do wonder if we are suffering from not having an actual CEO. The danger when you have two people with complete control of their areas is that they have the freedom to do whatever suits their interests most.

A good CEO is there to do the balancing act and make sure that they are reigned in and don't cause other issues because they have their blinkers on.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 13, 2024, 09:36:36 AM
Liverpool did a good job of increasing and upgrading the Anfield Road end while minimising the effect of reduced attendance. Maybe we should be discussing with their designers. We have more space for manoeuvre too than they did/have.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on September 13, 2024, 09:43:39 AM
So it was Emery and his advisors (Vidagany / Monchi etc..) who did not want the North Stand knocking down, have a go at them tomorrow with your red cards!!!

Maybe if we had not of qualified for European Competitions for the last 2 seasons the North Stand would have been knocked down.

We should have therefore not sacked Stevie G or Purslow, and we would have now been building a new North Stand, but attendances would have 30,000 so there would have been no point really.

There are only 2 board members at our club, the owners and they make all the key decisions, what to spend etc..
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 13, 2024, 09:50:32 AM
I remain utterly convinced we can build a new stand in behind the North. It will just be more expensive.

Well we are going ahead with the Stumps redevelopment apparently due in late 2025 /early 2026 or so. So I don't expect any new stand behind / in place of the North Stand to even be started until after then.

My opinion is Heck is milking it and building up the loss of earnings we can assign to it, with the hope that two more seasons of Euro means playing with only three stands for a season is not seen as an issues as it is not "special" nights any more.
I think both of these are right.  I think we can and will build a new North Stand ... just not one that involves playing in a 3-sided ground for any length of time.  I also think that we're probably going to milk the corporate hospitality for all it's worth, so however long the North Stand is out of action for we'll be able to claim maximum PSR compensation for it.

I also hope (but not expecting!) atairos took one look at the Purslow North Stand, realised it wasn't anywhere near ambitious enough for the greatest team the world has ever seen, and have gone back to the drawing board to design a new stand that's bigger than the Holte End, has a fancier facade than the old Trinity Road, and is ... er ... Witton Lane .... er .... named after a more impressive director than the Witton Lane stand?  Yeah, that'll do.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on September 13, 2024, 10:10:31 AM
Liverpool did a good job of increasing and upgrading the Anfield Road end while minimising the effect of reduced attendance. Maybe we should be discussing with their designers. We have more space for manoeuvre too than they did/have.
why would we ?
We now have board members (NSWE) who come from an industry leading stadium construction company.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 13, 2024, 10:29:59 AM
So it was Emery and his advisors (Vidagany / Monchi etc..) who did not want the North Stand knocking down, have a go at them tomorrow with your red cards!!!

Maybe if we had not of qualified for European Competitions for the last 2 seasons the North Stand would have been knocked down.

We should have therefore not sacked Stevie G or Purslow, and we would have now been building a new North Stand, but attendances would have 30,000 so there would have been no point really.

There are only 2 board members at our club, the owners and they make all the key decisions, what to spend etc..

There are 5 or 6 I think.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 13, 2024, 10:30:21 AM
I wonder whether Atairos were brought on-board with one big eye on the investment and politicking involved in rebuilding the Witton Lane stand as that's the most difficult side of the ground to overhaul.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 13, 2024, 10:34:55 AM
So it was Emery and his advisors (Vidagany / Monchi etc..) who did not want the North Stand knocking down, have a go at them tomorrow with your red cards!!!

Maybe if we had not of qualified for European Competitions for the last 2 seasons the North Stand would have been knocked down.

We should have therefore not sacked Stevie G or Purslow, and we would have now been building a new North Stand, but attendances would have 30,000 so there would have been no point really.

There are only 2 board members at our club, the owners and they make all the key decisions, what to spend etc..

There are 5 or 6 I think.

7 currently, I think. Nas and Wes, a couple from Atairos, a woman who worked with Wes at Bucks, a guy from Nas' construction company and the finance director. I can't remember the names though.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 13, 2024, 10:35:57 AM
Anfield was different as they were adding a tier, so they could keep what was already there mainly open. We'd be doing a complete demolition of a stand.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on September 13, 2024, 10:40:51 AM
Anfield was different as they were adding a tier, so they could keep what was already there mainly open. We'd be doing a complete demolition of a stand.

Same with their main stand about 10 years ago. They managed to get the last shop purchased and started on the outside structure - did a a stadium tour there and their Main Stand really wasn't big and the changing rooms were really really small. Now they have 3 upgraded stands - centenary done a bit before and the Kop.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on September 13, 2024, 10:43:17 AM
I hope we commission the people who did that Liz n Phil statue.

Rather than having a brand new statue, we could save a bob or two by putting in a transfer bid for that Ronaldo statue, it would bring more tourists in and its really good. Think he might have scored at the end the once as well so it has relevance.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 13, 2024, 10:44:29 AM
Anfield was different as they were adding a tier, so they could keep what was already there mainly open. We'd be doing a complete demolition of a stand.

Isn't there also something about us needing to completely rebuild the foundation as well?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 13, 2024, 10:57:34 AM
Anfield was different as they were adding a tier, so they could keep what was already there mainly open. We'd be doing a complete demolition of a stand.
In my opinion The North and Witton both need to be done together , i don't know if there is a way of wrapping all the Lower tier together as a Phase I and get that open first, then work on an Upper Tier for both (wrapped around) as Phase II . Obviously the road is the big issue and CPO's etc re-routing that road
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 13, 2024, 10:58:46 AM
The bigger problem was the new North also impacted on the northern third of the Trinty - reprofiling the seats, extending the hospitality space and new changing rooms etc.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 13, 2024, 11:04:59 AM
Anfield was different as they were adding a tier, so they could keep what was already there mainly open. We'd be doing a complete demolition of a stand.

Isn't there also something about us needing to completely rebuild the foundation as well?

Those of us old enough to remember the building of the North Stand may recall the following:
The contractors who did the ground work were alleged to have billed AVFC for enough concrete to build spaghetti junction several times over. It was difficult to argue with this as most of this was supposed to be under the stand.
When the North Stand is demolished/replaced the accuracy of this claim may or may not see the light of day.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on September 13, 2024, 11:07:12 AM
Anfield was different as they were adding a tier, so they could keep what was already there mainly open. We'd be doing a complete demolition of a stand.

Isn't there also something about us needing to completely rebuild the foundation as well?

Those of us old enough to remember the building of the North Stand may recall the following:
The contractors who did the ground work were alleged to have billed AVFC for enough concrete to build spaghetti junction several times over. It was difficult to argue with this as most of this was supposed to be under the stand.
When the North Stand is demolished/replaced the accuracy of this claim may or may not see the light of day.


Did Ellis' company build that or was that the WL?

Surely wouldn't be difficult for a Quantity Surveyor to argue with the bill?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 13, 2024, 11:08:42 AM
Anfield was different as they were adding a tier, so they could keep what was already there mainly open. We'd be doing a complete demolition of a stand.

Isn't there also something about us needing to completely rebuild the foundation as well?

Those of us old enough to remember the building of the North Stand may recall the following:
The contractors who did the ground work were alleged to have billed AVFC for enough concrete to build spaghetti junction several times over. It was difficult to argue with this as most of this was supposed to be under the stand.
When the North Stand is demolished/replaced the accuracy of this claim may or may not see the light of day.
Might be able to re-use that foundation if there is as much down there as folklore says . I remember my Grandad mentioning about the amount of concrete that went in there
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 13, 2024, 11:11:05 AM
Anfield was different as they were adding a tier, so they could keep what was already there mainly open. We'd be doing a complete demolition of a stand.

Isn't there also something about us needing to completely rebuild the foundation as well?

Those of us old enough to remember the building of the North Stand may recall the following:
The contractors who did the ground work were alleged to have billed AVFC for enough concrete to build spaghetti junction several times over. It was difficult to argue with this as most of this was supposed to be under the stand.
When the North Stand is demolished/replaced the accuracy of this claim may or may not see the light of day.


Did Ellis' company build that or was that the WL?

Surely wouldn't be difficult for a Quantity Surveyor to argue with the bill?
Ellmanton Construction (good old Herberts construction arm) definitely built the WL
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 13, 2024, 11:12:08 AM
Anfield was different as they were adding a tier, so they could keep what was already there mainly open. We'd be doing a complete demolition of a stand.

Isn't there also something about us needing to completely rebuild the foundation as well?

Those of us old enough to remember the building of the North Stand may recall the following:
The contractors who did the ground work were alleged to have billed AVFC for enough concrete to build spaghetti junction several times over. It was difficult to argue with this as most of this was supposed to be under the stand.
When the North Stand is demolished/replaced the accuracy of this claim may or may not see the light of day.


Did Ellis' company build that or was that the WL?

Surely wouldn't be difficult for a Quantity Surveyor to argue with the bill?

Wasn't it the Bendalls and the chairman died before the court case??

Ellis came back in off the back of the financial mess.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 13, 2024, 11:16:27 AM
Over half the cost of the North stand was reckoned to be unaccounted for.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 13, 2024, 11:37:27 AM
Anfield was different as they were adding a tier, so they could keep what was already there mainly open. We'd be doing a complete demolition of a stand.

Isn't there also something about us needing to completely rebuild the foundation as well?

Those of us old enough to remember the building of the North Stand may recall the following:
The contractors who did the ground work were alleged to have billed AVFC for enough concrete to build spaghetti junction several times over. It was difficult to argue with this as most of this was supposed to be under the stand.
When the North Stand is demolished/replaced the accuracy of this claim may or may not see the light of day.


Did Ellis' company build that or was that the WL?

Surely wouldn't be difficult for a Quantity Surveyor to argue with the bill?

In the late 1970’s it may have not been good for your health to delve into such matters.
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on September 13, 2024, 11:40:35 AM
Collomosse having a go today

https://www.dailyheil.co.uk/sport/football/article-13844747/Aston-Villa-stadium-upgrade-scrapped.html
Quoted just to fuck up the link to that rag.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 13, 2024, 12:07:08 PM
I wonder whether Atairos were brought on-board with one big eye on the investment and politicking involved in rebuilding the Witton Lane stand as that's the most difficult side of the ground to overhaul.
Just talking mindlessly here, but looking at OpenStreetMap, the actual area that Spurs' new ground is built on isn't that much bigger than our site.  If we could use the park land on the other side of Witton Lane, it'd be about the same size - you don't get the filled in corners at the Holte End, but the other 3 stands could be the same size, maybe even bigger in the North Stand's case.  I reckon you could get that up to 60k capacity alright if Witton Lane wasn't an issue*

* and as a consequence, the people on Holte Road weren't against it happening, and the people in the local area could be placated from losing some valuable parkland.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 13, 2024, 12:18:35 PM
I wonder whether Atairos were brought on-board with one big eye on the investment and politicking involved in rebuilding the Witton Lane stand as that's the most difficult side of the ground to overhaul.
Just talking mindlessly here, but looking at OpenStreetMap, the actual area that Spurs' new ground is built on isn't that much bigger than our site.  If we could use the park land on the other side of Witton Lane, it'd be about the same size - you don't get the filled in corners at the Holte End, but the other 3 stands could be the same size, maybe even bigger in the North Stand's case.  I reckon you could get that up to 60k capacity alright if Witton Lane wasn't an issue*

* and as a consequence, the people on Holte Road weren't against it happening, and the people in the local area could be placated from losing some valuable parkland.

I posted this back in the mists of the Redevelopment thread;

(https://i.ibb.co/h86QwK8/Spuds-Park.png)
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on September 13, 2024, 12:50:04 PM
I wonder whether Atairos were brought on-board with one big eye on the investment and politicking involved in rebuilding the Witton Lane stand as that's the most difficult side of the ground to overhaul.
Just talking mindlessly here, but looking at OpenStreetMap, the actual area that Spurs' new ground is built on isn't that much bigger than our site.  If we could use the park land on the other side of Witton Lane, it'd be about the same size - you don't get the filled in corners at the Holte End, but the other 3 stands could be the same size, maybe even bigger in the North Stand's case.  I reckon you could get that up to 60k capacity alright if Witton Lane wasn't an issue*

* and as a consequence, the people on Holte Road weren't against it happening, and the people in the local area could be placated from losing some valuable parkland.

I posted this back in the mists of the Redevelopment thread;

(https://i.ibb.co/h86QwK8/Spuds-Park.png)

Where we're going, we don't need roads. Or playgrounds.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 13, 2024, 12:51:30 PM
I wonder whether Atairos were brought on-board with one big eye on the investment and politicking involved in rebuilding the Witton Lane stand as that's the most difficult side of the ground to overhaul.
Just talking mindlessly here, but looking at OpenStreetMap, the actual area that Spurs' new ground is built on isn't that much bigger than our site.  If we could use the park land on the other side of Witton Lane, it'd be about the same size - you don't get the filled in corners at the Holte End, but the other 3 stands could be the same size, maybe even bigger in the North Stand's case.  I reckon you could get that up to 60k capacity alright if Witton Lane wasn't an issue*

* and as a consequence, the people on Holte Road weren't against it happening, and the people in the local area could be placated from losing some valuable parkland.

I posted this back in the mists of the Redevelopment thread;

(https://i.ibb.co/h86QwK8/Spuds-Park.png)

Where we're going, we don't need roads. Or playgrounds.

I'd say we could tunnel under the Trinity but it might upset Prince William a bit when he comes.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 13, 2024, 12:56:27 PM
He'll be alright once he's had something invigorating in the Square Peg.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 13, 2024, 03:20:53 PM
He'll be alright once he's had something invigorating in the Square Peg.
Surely the Windsor would be his pit stop
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on September 13, 2024, 03:25:35 PM
He'll be alright once he's had something invigorating in the Square Peg.
Surely the Windsor would be his pit stop

If I know Paddy's filthy mind, I think there might be double meaning in 'peg'.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 13, 2024, 03:25:43 PM
He'll be alright once he's had something invigorating in the Square Peg.
Surely the Windsor would be his pit stop

If the Windsor has pegs, he'll find them.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 13, 2024, 03:53:27 PM
He'll be alright once he's had something invigorating in the Square Peg.
Surely the Windsor would be his pit stop

If the Windsor has pegs, he'll find them.
Ahh, i left my carry on hat in the hall, maaatron
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 13, 2024, 03:59:57 PM
He'll be alright once he's had something invigorating in the Square Peg.
Surely the Windsor would be his pit stop

If the Windsor has pegs, he'll find them.
Ahh, i left my carry on hat in the hall, maaatron

Rumours he's starting ahead of Digne tomorrow.
Title: Re: Chris Heck - President of Business Operations
Post by: FatSam on September 13, 2024, 04:54:11 PM
I wonder whether Atairos were brought on-board with one big eye on the investment and politicking involved in rebuilding the Witton Lane stand as that's the most difficult side of the ground to overhaul.
Just talking mindlessly here, but looking at OpenStreetMap, the actual area that Spurs' new ground is built on isn't that much bigger than our site.  If we could use the park land on the other side of Witton Lane, it'd be about the same size - you don't get the filled in corners at the Holte End, but the other 3 stands could be the same size, maybe even bigger in the North Stand's case.  I reckon you could get that up to 60k capacity alright if Witton Lane wasn't an issue*

* and as a consequence, the people on Holte Road weren't against it happening, and the people in the local area could be placated from losing some valuable parkland.

I posted this back in the mists of the Redevelopment thread;

(https://i.ibb.co/h86QwK8/Spuds-Park.png)
I don't think this is feasible without closing Trinity Road. It isn't possible to continue the lower tier of the Trinity Road (or Holte End) stands over the road, because they are too low. This is why the executive boxes in this corner are raised up above the seating in front. This means that there would always be a section of the 'stadium bowl' that could not be completed in this corner. I have always thought that the way the roads cuts into the stadium here is one of the most recognisable features of Villa Park, but it also precludes having a conventional 'stadium bowl', even if the stands span over the road. The road also cuts a swathe through what would be all of the facilities that are needed below a larger stand. That's why I think that if we are getting to the point where this sort of intervention is required to get up to capacity that we need, we might as well move location.
Title: Re: Chris Heck - President of Business Operations
Post by: FatSam on September 13, 2024, 04:57:39 PM
The other issues are obviously the impact on the setting of a Grade I listed building, and the fact that it would obliterate daylight/ sunlight to a large number of residential properties immediately to the north.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 13, 2024, 07:00:30 PM
I wonder whether Atairos were brought on-board with one big eye on the investment and politicking involved in rebuilding the Witton Lane stand as that's the most difficult side of the ground to overhaul.
Just talking mindlessly here, but looking at OpenStreetMap, the actual area that Spurs' new ground is built on isn't that much bigger than our site.  If we could use the park land on the other side of Witton Lane, it'd be about the same size - you don't get the filled in corners at the Holte End, but the other 3 stands could be the same size, maybe even bigger in the North Stand's case.  I reckon you could get that up to 60k capacity alright if Witton Lane wasn't an issue*

* and as a consequence, the people on Holte Road weren't against it happening, and the people in the local area could be placated from losing some valuable parkland.

I posted this back in the mists of the Redevelopment thread;

(https://i.ibb.co/h86QwK8/Spuds-Park.png)
I don't think this is feasible without closing Trinity Road. It isn't possible to continue the lower tier of the Trinity Road (or Holte End) stands over the road, because they are too low. This is why the executive boxes in this corner are raised up above the seating in front. This means that there would always be a section of the 'stadium bowl' that could not be completed in this corner. I have always thought that the way the roads cuts into the stadium here is one of the most recognisable features of Villa Park, but it also precludes having a conventional 'stadium bowl', even if the stands span over the road. The road also cuts a swathe through what would be all of the facilities that are needed below a larger stand. That's why I think that if we are getting to the point where this sort of intervention is required to get up to capacity that we need, we might as well move location.
Well, I’d think it’s more that we would use the existing Holte End & Trinity Road stands, but extend the latter round the North & Witton Lane to form a horseshoe. You don’t have to recreate the spurs bowl exactly, just saying that the site is a similar size to Spurs’ if you add in the Witton Lane Gardens.


Then, if it were me, I’d make damn sure the new North Stand looked fancy as hell so you retain that 4 separate stands feel, with the Holte End and North Stand ensuring that regardless of where you approach Villa Park from, you get a view that screams personality at you. Not some kind of identikit bowl, but a proper traditional football stadium with 4 proper stands, that gorgeous brickwork, so in 20 years time all the away fans assume it’s been that way since the 1920s.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 13, 2024, 07:38:08 PM
Interesting Emery has backed the support and our concerns over the pricing - no diplomatic swerve by Unai.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 13, 2024, 07:43:58 PM
Interesting Emery has backed the support and our concerns over the pricing - no diplomatic swerve by Unai.
any quotes ?
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 13, 2024, 07:56:07 PM
He understands and respects the frustrations of the fans.
Title: Re: Chris Heck - President of Business Operations
Post by: Andy_Lochhead_in_the_air on September 13, 2024, 08:10:15 PM
"The supporters are very important for us - they are the heart of Aston Villa," he said. "They are keeping the history, the supporters. We are involved, the players, owners, coaches, workers. But the supporters too. With their families for a long time they are keeping it and they are important.

"We are increasing and playing another level, we are excited and motivated. I can understand [why] they are not comfortable with increased prices, but hopefully it will be worth it at the end of the season because we have this level and we are keeping it."

"I am aware [of the protests] and I will try tomorrow to focus with our commitment with our supporters," Emery said. "Hopefully they will support us like they have done and hopefully we can connect with them.

"I respect them [the fans] and that they are not agreeing with the situation but we are increasing our level, playing Champions League and more matches. I know the supporters will support us still. I understand if they protest, but hopefully at the season, it'll be worth it. The effort they are doing, I know it and I respect it."



Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 13, 2024, 08:12:58 PM
He's kind of supported the fans but also said he thinks the price hikes will be worth it as we are playing on a different level. What more can he say he's totally caught in the middle .
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 13, 2024, 08:16:54 PM
Yeah, I thought it was a good politician's answer. He can understand why the fans are upset but at the end of the season he hopes it will be worth it.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 13, 2024, 08:22:44 PM
Hardly a ringing endorsement of Heck - he could have said "our focus in in the pitch" etc etc
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 13, 2024, 08:28:21 PM
Understanding the fans position as regards protests is similar to being told someone is ‘disappointed’ in you rather than bollocking you for something.

The red card thing is going to be very interesting to observe….will it be those determined to protest or will it be those ambivalent to everything or those who will get annoyed that people are protesting during play that win out!
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 13, 2024, 08:38:57 PM
Great article in the Guardian here (https://www.theguardian.com/football/2024/sep/13/aston-villa-supporters-football-champions-league-ticket-prices), especially the first paragraph:

It was on the fictional island of Isla Nublar somewhere off the Pacific coast where Dr Ian Malcolm, over a spot of lunch in a space-like booth, delivered a lesson in ethics that has felt pertinent in the real world over the past week or so. Until Aston Villa released their eye-popping Champions League ticket prices, a comparison between the club and a cutting line from Jurassic Park would have felt far-fetched. “Your scientists were so preoccupied with whether or not they could, they didn’t stop to think if they should,” said Malcolm, played by Jeff Goldblum, as the park’s altruistic founder got giddy at the prospect of bringing dinosaurs back to life.
Title: Re: Chris Heck - President of Business Operations
Post by: djbone on September 13, 2024, 09:03:00 PM
Understanding the fans position as regards protests is similar to being told someone is ‘disappointed’ in you rather than bollocking you for something.

The red card thing is going to be very interesting to observe….will it be those determined to protest or will it be those ambivalent to everything or those who will get annoyed that people are protesting during play that win out!

I hope Twatter isnt an indictator of how it's going to go. The amount of vitriol aimed at the organisers today on there by "can't pay, don't go" tossers is something else. Disagree with tactics by all means, but to go after people trying to do something to stick up for and represent ordinary Villans is the worst type of 'modern' fan selfishness.

Really hope it's a roaring success.
Title: Re: Chris Heck - President of Business Operations
Post by: UK Redsox on September 13, 2024, 09:30:29 PM
Anfield was different as they were adding a tier, so they could keep what was already there mainly open. We'd be doing a complete demolition of a stand.

Isn't there also something about us needing to completely rebuild the foundation as well?

Those of us old enough to remember the building of the North Stand may recall the following:
The contractors who did the ground work were alleged to have billed AVFC for enough concrete to build spaghetti junction several times over. It was difficult to argue with this as most of this was supposed to be under the stand.
When the North Stand is demolished/replaced the accuracy of this claim may or may not see the light of day.


Might also find a few things buried….Jimmy Hoffa, Lord Lucan, Shergar, Doctor Tony
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 14, 2024, 11:43:05 AM
I wonder whether Atairos were brought on-board with one big eye on the investment and politicking involved in rebuilding the Witton Lane stand as that's the most difficult side of the ground to overhaul.
Just talking mindlessly here, but looking at OpenStreetMap, the actual area that Spurs' new ground is built on isn't that much bigger than our site.  If we could use the park land on the other side of Witton Lane, it'd be about the same size - you don't get the filled in corners at the Holte End, but the other 3 stands could be the same size, maybe even bigger in the North Stand's case.  I reckon you could get that up to 60k capacity alright if Witton Lane wasn't an issue*

* and as a consequence, the people on Holte Road weren't against it happening, and the people in the local area could be placated from losing some valuable parkland.

I posted this back in the mists of the Redevelopment thread;

(https://i.ibb.co/h86QwK8/Spuds-Park.png)
That Spurs ground is shaped like a toilet seat.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on September 14, 2024, 11:45:04 AM
A joke that has been made plenty of times on the internet in the last few years.

(https://www.goonerholicsforever.com/wp-content/uploads/2022/05/toiletbowlsized.jpg)
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 14, 2024, 12:48:34 PM
I’ve been quite critical of Chris heck so I suppose I should be supporting the protest
But I have to say I’m a bit uneasy about it as it’s nothing to do with the team or Unai Emery who deserve our full support

I don’t know what I will do I will probably go with the flow like a lemming, protests while the team are playing doesn’t seem right but then again what else can we do

I doubt Heck will show his face
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 14, 2024, 01:18:18 PM
What Heck has managed to do is stir up enough noise that even Emery has had to comment and get roped in. He doesn't need it and it's an interference that can have an impact on performance. Very Fine margins at this level . The sooner Heck is removed the better
Title: Re: Chris Heck - President of Business Operations
Post by: Rigadon on September 14, 2024, 01:49:03 PM
I’ve been quite critical of Chris heck so I suppose I should be supporting the protest
But I have to say I’m a bit uneasy about it as it’s nothing to do with the team or Unai Emery who deserve our full support

I don’t know what I will do I will probably go with the flow like a lemming, protests while the team are playing doesn’t seem right but then again what else can we do

I doubt Heck will show his face


Protests are a complete waste of time aren’t they? The only protest that would make the club think twice is a mass stay away.  If you’re not going to do that, then you might as well not bother. 
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 14, 2024, 01:56:44 PM
I’ve been quite critical of Chris heck so I suppose I should be supporting the protest
But I have to say I’m a bit uneasy about it as it’s nothing to do with the team or Unai Emery who deserve our full support

I don’t know what I will do I will probably go with the flow like a lemming, protests while the team are playing doesn’t seem right but then again what else can we do

I doubt Heck will show his face

Similar…I have been critical, probably more about the farce of the Arsenal game than I have been at the prices & whilst I wouldn’t ever want to stop anyone’s right to protest there is absolutely no way I will protesting against anything whilst the game is going on
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 14, 2024, 02:42:40 PM
Imagine post-match after Sheff Utd twatted 4-1 under Bruce someone saying that 6 years later we'd have one of the best managers in the world, were about to play in the Champions League, and yet there would be fan unrest and talk of protests.

That is the ultimate issue with what Heck and the club have done, they've split a club when we should be at the peak of togetherness as we push for success.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 14, 2024, 02:57:24 PM
Imagine post-match after Sheff Utd twatted 4-1 under Bruce someone saying that 6 years later we'd have one of the best managers in the world, were about to play in the Champions League, and yet there would be fan unrest and talk of protests.

That is the ultimate issue with what Heck and the club have done, they've split a club when we should be at the peak of togetherness as we push for success.

This sums it up for me. Ill heading down in about an hour or so and I feel fairly flat, when I should be buzzing. Also got the whole 150th celebrations email in Hecks name, today. Hollow words after everything that has gone on.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 14, 2024, 03:45:16 PM

That is the ultimate issue with what Heck and the club have done, they've split a club when we should be at the peak of togetherness as we push for success.

That's it there. I would go further and say that for 12 months he has been acting the big guy at villa and has too often taken the spotlight off the genius of Emery and the team.

But recent events are the final straw and it needs to be sorted out.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 14, 2024, 04:24:08 PM
Imagine post-match after Sheff Utd twatted 4-1 under Bruce someone saying that 6 years later we'd have one of the best managers in the world, were about to play in the Champions League, and yet there would be fan unrest and talk of protests.

That is the ultimate issue with what Heck and the club have done, they've split a club when we should be at the peak of togetherness as we push for success.

Yes.
Title: Re: Chris Heck - President of Business Operations
Post by: Deano's Mullet on September 14, 2024, 04:44:16 PM
Seeing some horrendous comments on line from people making snide remarks about photos of those handing out red cards including stuff about personal appearance and weight.
Title: Re: Chris Heck - President of Business Operations
Post by: womble on September 14, 2024, 04:59:39 PM
I really do object to receiving emails in his or any "Chief" officers name from any company. The fact I know who he is is a bad sign.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 14, 2024, 05:22:20 PM
Was thinking about joining in but I not at that point yet, sorry it's my Aston Villa
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 14, 2024, 05:51:07 PM
Seeing some horrendous comments on line from people making snide remarks about photos of those handing out red cards including stuff about personal appearance and weight.

Yeah we seem to have a lot of rampant capitalists in our online support
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 16, 2024, 10:44:19 AM
Article in The Athletic about the issues with seats being missing, etc;

https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/ (https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/)
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 16, 2024, 10:56:36 AM
Aston Villa, 41 disgruntled fans and season tickets for seats that did not exist
Aston Villa fans protest with a banner that reads 'stop exploiting loyalty' during the Premier League match at Villa Park, Birmingham. Picture date: Saturday September 14, 2024. (Photo by Bradley Collyer/PA Images via Getty Images)
By Jacob Tanswell
5h ago
For more than a week after Aston Villa’s first home match of the season, 41 supporters were waiting for answers following a day they wished to forget.

Christopher White is a season-ticket holder in the Doug Ellis Stand. “They sold us something that doesn’t exist and it’s £1,800 ($2,300) straight out of our bank accounts,” he says. “We’ve got nothing to show for it.”

Villa went down 2-0 against Arsenal on August 24 but stadium issues dominated the afternoon. Urinals overflowed, a digital ticketing system caused large queues and disruption, and disabled supporters learned the news (on the day) that car parking fees had been doubled, prompting an apology from the club.

Christopher, his father Phil and 39 other fans were also left waiting in a Villa Park concourse, missing most of the first half. They had been sold season tickets for seats that did not exist.


Supporters left waiting in the concourse during the first half against Arsenal (Christopher White)
“We have been season-ticket holders for more than 20 years sitting in the Doug Ellis Lower,” Christopher says. “We received a letter that said our seats wouldn’t be available to renew for the forthcoming season. I was given a generic email address if I wished to express my discontent.

“I contacted the ticket office to see what the options were. The lower seats in the Doug Ellis Upper were price category one (the most expensive) and represented an additional £460 cost because there were no concessions in category one, despite my dad being over 60. But that was the best option as we didn’t want to move stands. One of the (ticket) staff said there were two seats available in the front row on the halfway line and they had just been put in as part of a redevelopment.

“So we bought them and were offered, by way of compensation for moving seats, an £80 voucher to spend in the club shop. Yet when I asked how we go about redeeming the voucher I was told, ‘We don’t know yet’.

“We managed to get to the ground despite the queues, where we saw our seats (row AA) and sat down. But then the guys to the left of us, who had been sitting there for years, said, ‘No, this is row CC, you’re three rows from the front’. We had been sold tickets for £910 each in rows where there were no seats. Those areas have been used for cameras and audio-visual equipment for around seven years.”

“People who were arriving late were saying, ‘This is our seat’,” adds Paul Raworth, also a supporter who was moved and purchased a season ticket in the same area. “Still, there was a massive camera in the way.”


(Paul Raworth)
Paul and Christopher approached the nearby stewards, who, unaware of the extent of the situation, pointed those without a seat to the concourse. After missing the first half, the lead stewards directed supporters to the corporate seats, ironically where they had been moved from, and they were told to find any spare seat they could.

Villa have made no secret of their desire to increase matchday revenue. This time last year, fans in the Holte End were not informed that the Holte Suite, which could hold around 1,000 fans and was an accessible route for disabled people, was no longer open to ordinary match-ticket holders.

Instead, Villa aimed to turn the suite into a hospitality area for 500 fans, calling the initiative ‘The Lower Grounds’, open three hours before matches with all-you-can-eat food and drinks packages. Presenters were hired to host entertainment in the suite, which included interviews with former players and pre-match build-up.

Premium seating continues to expand into new pockets of the stadium, increasing hospitality areas and making supporters such as Christopher and Phil move from their usual seats. This summer, 900 fans were told they either had to relocate seats or pay premium prices for newly installed hospitality in the Trinity, North and Doug Ellis Stands.

After the Arsenal game Villa sent an email to season-ticket holders acknowledging the difficulties, which was signed by Chris Heck, president of business operations.

When asked by The Athletic, Villa said all 41 fans affected by the issues at the Arsenal game had been contacted and moved into different seats for the Everton game and the next home league fixture against Wolverhampton Wanderers. They also said £50 compensation had been offered.

Matt Crossfield’s parents have been sitting to the right of the halfway line in the Doug Ellis Stand for nearly a decade. “Good seats, good views,” is how they would describe them.

Glenys, Matt’s mother, is friendly with the supporters around her, knowing all by name. Such familiarity plays a part in the overall enjoyment of going to games and, despite the increasing costs, Glenys and her husband Mark did not think twice about renewing their season tickets for this season.

They arrived at the Arsenal game expecting everything to be the same. The same faces, conversations and, most crucially, the same view. However, when Glenys tilted her head towards the North Stand, a large handrail stood in the way, installed due to updated health and safety regulations. “The view is now restricted,” Glenys says. “I’m really disappointed in the customer service from my club.”

“My mum is 66, small and just couldn’t see anything,” says Matt. “She spoke to Lee Preece, Villa’s supporter liaison manager, and he put her in touch with the ticket office, who said, ‘Well, we can’t do anything. We can move you but you and your husband have got to sit five seats apart from each other’. I thought that was insulting.”

Villa offered Glenys a discount on her season ticket, eventually classing the seat as a ‘restricted view’.


Glenys Crossfield’s view for the game against Everton (Glenys Crossfield)
“But it wasn’t a restricted view when she bought it,” adds Matt. “She hadn’t been given the chance to relocate properly. So I sent Lee Preece an email and he came back and said, ‘There’s nothing we can do’, with his exact phrase being, ‘We are where we are’.

“My mum can’t see any North Stand goal without really twisting her neck. The barrier is chunky. We’ve got so much right on the pitch over the past few years but there’s so much wrong off it. My parents are pensioners; they’re not fit and able and can’t deal with straining their necks.”

When tickets went on sale, the issue over the handrail had not been raised by building control. Glenys and her husband made their way to Villa Park on Saturday for the game against Everton, insisting they had not been offered alternative seats together. Her view remained the same.

The visit of Everton last season in the Carabao Cup provoked consternation from some sections of supporters. Previously, season-ticket holders received Villa’s first cup game free but this had changed, with the third-round fixture priced at £30.50. Villa later admitted they had got it wrong after only 23,851 attended. But considering there were up to 30,000 people on the season ticket waiting list, supply and demand had driven the pricing.

A crowdfunding page was set up before Everton’s visit in the Premier League this season, paying for the purchase of 16,000 red cards that read, “Stop exploiting loyalty.” The plan was for the cards to be raised in the first 97 seconds of the match in protest at Villa’s Champions League ticket prices, with £97 the maximum cost for non-season-ticket holders. In reality, only a smattering of cards were visible, with the crowd instead focusing on showing their support for Unai Emery’s side.


Aston Villa fans hold up red cards which read: ‘Stop exploiting loyalty’ (Matthew Lewis/Getty Images)
The Athletic revealed last week that Villa had refused a request from their fan advisory board (FAB) to cap the price of Champions League tickets, with the cheapest adult entry now starting at £70. For comparison, the cheapest Champions League final tickets at Wembley in June were £60.

Much of the subsequent ire has been directed at Heck, who spoke publicly after Villa confirmed a sell-out for their first Champions League home game, against Bayern Munich.

Heck declared the reason for the increased ticket prices was due to profit and sustainability rules (PSR) concerns yet Villa earned £15.7million for qualifying for the Champions League and will receive around £590,000 for a group-stage draw and a potential £9.3m if they reach the last 16. Those figures do not take into account earnings from the overall Champions League pot that will be distributed, additional broadcast money or further progress in the competition.

By Saturday evening, Villa Park was roaring. It had been shaken by Everton’s two-goal lead before Jhon Duran, nicknamed ‘Captain Chaos’, unleashed a thunderous strike to complete a 3-2 comeback win. Villa registered a third victory in four Premier League matches and offered another example of how spell-binding Emery’s side can be, especially at home.

From a footballing standpoint, they remain upwardly mobile and can now look forward to their first Champions League fixture on Tuesday against Young Boys. But as a tumultuous international break has demonstrated, off-the-field issues are putting a dampener on things for plenty of fans.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 16, 2024, 10:56:42 AM
Article in The Athletic about the issues with seats being missing, etc;

https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/ (https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/)

Behind paywall
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 16, 2024, 10:58:30 AM
Article in The Athletic about the issues with seats being missing, etc;

https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/ (https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/)

Behind paywall
On iPhone just click 'reader view'

On a PC stop the page loading by clicking the x to the left of the website address.  You may need to refresh and try this a few times (alternatively right click on the page and disable java script)
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 16, 2024, 11:22:32 AM
Article in The Athletic about the issues with seats being missing, etc;

https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/ (https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/)

Behind paywall
On iPhone just click 'reader view'

On a PC stop the page loading by clicking the x to the left of the website address.  You may need to refresh and try this a few times (alternatively right click on the page and disable java script)

You hacker!  :D
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on September 16, 2024, 11:57:07 AM
Article in The Athletic about the issues with seats being missing, etc;

https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/ (https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/)

Behind paywall

The red box on this website is your friend here.

https://archive.ph/

Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 16, 2024, 12:00:07 PM
Article in The Athletic about the issues with seats being missing, etc;

https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/ (https://www.nytimes.com/athletic/5744104/2024/09/16/aston-villa-ticket-issues/)

Behind paywall

The red box on this website is your friend here.

https://archive.ph/

Cheers.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 16, 2024, 12:17:40 PM
Can't wait for this. Saw it advertised in the bogs on Saturday.


(https://i.ibb.co/R0CYVv0/20240914-164728.jpg) (https://ibb.co/R0CYVv0)
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 16, 2024, 12:18:52 PM
Can't wait for this. Saw it advertised in the bogs on Saturday.


(https://i.ibb.co/R0CYVv0/20240914-164728.jpg) (https://ibb.co/R0CYVv0)


To be fair, the team responsible for changing it are still waiting for their hazmat suits to arrive before they can safely wade in to swap it out.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 16, 2024, 12:26:52 PM
Can't wait for this. Saw it advertised in the bogs on Saturday.


(https://i.ibb.co/R0CYVv0/20240914-164728.jpg) (https://ibb.co/R0CYVv0)

And Sprigsteen was advertised in the upper Holte toilet. 
Title: Re: Chris Heck - President of Business Operations
Post by: ironmaidenmania on September 16, 2024, 12:27:54 PM
I was moved in North Stand but haven't received the 80 quid compo? Has anyone had it? If so who do I email to ask where mine is? Thanks
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on September 16, 2024, 12:34:35 PM
Talking to 3 mates on Saturday who were moved from their seats in the Trinity to make way for the posh people. They said their new seats are shit and whenever one of my mates looked over at his old seat during the Arsenal game he could see a well-to-do-looking woman doing her nails throughout the game.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 16, 2024, 12:41:30 PM
Can't wait for this. Saw it advertised in the bogs on Saturday.


(https://i.ibb.co/R0CYVv0/20240914-164728.jpg) (https://ibb.co/R0CYVv0)

And Sprigsteen was advertised in the upper Holte toilet. 

I saw one for Billy Graham.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 16, 2024, 12:47:59 PM
I saw one for a game against SHA.
Title: Re: Chris Heck - President of Business Operations
Post by: Ger Regan on September 16, 2024, 12:48:57 PM
Are all the hospitality areas open now or are some still being worked on? I spotted on the pitchside youtube video that there seemed to be an entire section of hospitality in the DE that had nobody in it.
Title: Re: Chris Heck - President of Business Operations
Post by: Clark W Griswold on September 16, 2024, 01:00:45 PM
Talking to 3 mates on Saturday who were moved from their seats in the Trinity to make way for the posh people. They said their new seats are shit and whenever one of my mates looked over at his old seat during the Arsenal game he could see a well-to-do-looking woman doing her nails throughout the game.
Apparently it was her first visit to Villa Park


(https://i.ibb.co/nBcrg0p/IMG-1210.jpg) (https://ibb.co/nBcrg0p)

 (https://imgbb.com/)
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 16, 2024, 01:08:17 PM
Are all the hospitality areas open now or are some still being worked on? I spotted on the pitchside youtube video that there seemed to be an entire section of hospitality in the DE that had nobody in it.
Yep, the middle section of the DE seats were all empty (in front of where the boxes used to be)  I assume the lounge they are sold with isn't open yet.

There was also a lot of seats empty in the posh seats in the Trinity, some seats in the North upper and some of the Lower Grounds seats in both the Trinity and DE empty, so I assume they're well below capacity on hospitality and GA+ at the moment.

They were even advertising Terrace View season tickets on the LEDs during the game, which is a bit of a kick in the balls for people on the ST waiting list and people who just can't get a seat in the Holte for love nor money.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 16, 2024, 01:19:51 PM
Theres's a good few hundred seats left for Saturday at the moment. And all but two of the Premium options are still available...
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 16, 2024, 01:22:21 PM
I hope those DE sections are sorted asap, otherwise Dogtanian will be having conniptions.
Title: Re: Chris Heck - President of Business Operations
Post by: Clark W Griswold on September 16, 2024, 01:23:25 PM
I'm informed that the £300 ticket for Corner Flag hospitality included a padded seat that you couldn't actually sit down on as everyone on front was standing, and featured a heavy spat of fresh bird shit that no one had bothered to wipe off. The absolute clincher though was the gap directly above between the roofs, so open to a good soaking had it been a rainy afternoon.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 16, 2024, 01:28:43 PM
I hope those DE sections are sorted asap, otherwise Dogtanian will be having conniptions.

The blinds were all closed on Saturday so I couldn't see in...

I'm not sure what conniptions are, but as long as having them doesn't involve Mr Herriot sticking his thermometer where the sun don't shine, I'll live with em!
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 16, 2024, 01:33:55 PM
I'm informed that the £300 ticket for Corner Flag hospitality included a padded seat that you couldn't actually sit down on as everyone on front was standing, and featured a heavy spat of fresh bird shit that no one had bothered to wipe off. The absolute clincher though was the gap directly above between the roofs, so open to a good soaking had it been a rainy afternoon.
£300 to have one of the worst views in the stadium?  JFC.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 16, 2024, 03:03:26 PM
Whens the next fans forum? I suspect they will be in no hurry to do one after the mountain of complaints they are going to receive
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 16, 2024, 03:17:31 PM
Whens the next fans forum? I suspect they will be in no hurry to do one after the mountain of complaints they are going to receive

There was one last week.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 16, 2024, 03:29:50 PM
Do you know when are we likely to see the minutes?

Title: Re: Chris Heck - President of Business Operations
Post by: amfy on September 16, 2024, 03:34:28 PM
Talking to 3 mates on Saturday who were moved from their seats in the Trinity to make way for the posh people. They said their new seats are shit and whenever one of my mates looked over at his old seat during the Arsenal game he could see a well-to-do-looking woman doing her nails throughout the game.

I’m not in The Trinity and I don’t think I look like a ‘well to do woman’ but I feel duty bound to report that I am often found filing my nails during a game to stop myself from biting them all off!
Title: Re: Chris Heck - President of Business Operations
Post by: Zouch Villa on September 20, 2024, 05:37:44 PM
I see the latest issue with the digital season tickets is that they seem to have expired in many peoples apple/google wallets, including mine.  Simple fix is to toggle the ‘show expired passes’ option, but that now means I have a wallet full of old train and concert tickets.

What a mess.  Did we get Dido Harding to them?
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 20, 2024, 05:57:36 PM
Whens the next fans forum? I suspect they will be in no hurry to do one after the mountain of complaints they are going to receive

There was one last week.

Did they mention how they're struggling to shift their GA+ tickets? Groups of empty seats around the ground and from the photos I saw of the Trinity against Everton, the middle Trinity must have been closed down due to the bogs flooding as there was nobody in there. Another "amazing success". Go Heck!
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on September 20, 2024, 06:03:22 PM
I see the latest issue with the digital season tickets is that they seem to have expired in many peoples apple/google wallets, including mine.  Simple fix is to toggle the ‘show expired passes’ option, but that now means I have a wallet full of old train and concert tickets.

What a mess.  Did we get Dido Harding to them?
Interestingly, the season tickets are powered by FortressGB: is that anything to do with Wes Edens' Fortress Investment Group? - I couldn't find any obvious reference to a link but I know there are more resourceful people on here than me.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 21, 2024, 03:16:21 PM
Quote
Beyond a joke. 40mins to get in. Missed being able to pay our respects to Gary Shaw, just about made kick off.
@AVFCOfficial
 you need to sort this out. Show your loyal fans some respect... This is an embarrassment #avfc #UTV

(https://pbs.twimg.com/media/GYAYcmfWQAE0ku2?format=jpg&name=small)
Title: Re: Chris Heck - President of Business Operations
Post by: Steve67 on September 21, 2024, 03:23:12 PM
Wow, what a mess.  That doesn't look good PWS.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 21, 2024, 03:23:53 PM
That's from someone on Twitter, i'm comfy at home with cat.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 21, 2024, 04:03:21 PM
I used the OR code twice and it's no problem,I leave it open before the game and it still works
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 21, 2024, 05:53:31 PM
Quote
Beyond a joke. 40mins to get in. Missed being able to pay our respects to Gary Shaw, just about made kick off.
@AVFCOfficial
 you need to sort this out. Show your loyal fans some respect... This is an embarrassment #avfc #UTV

(https://pbs.twimg.com/media/GYAYcmfWQAE0ku2?format=jpg&name=small)
How long before we have a crush and people get hurt?
So many mistakes off the pitch at the moment.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 21, 2024, 06:35:09 PM
Toilets in the Trinity still minging too.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on September 21, 2024, 06:47:35 PM
Waiting for a pint at HT. The barrel went on the cider, the girl behind the bar had to go and sort it herself, leaving everyone stood there.

Beyond embarrassing. She was lovely about it as we're the fans but it's so amateurish.

What a shit show.
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on September 21, 2024, 06:56:49 PM
What time was that pic taken. I arrived about 2.15 no queue at the turnstiles for upper trinity or at the bar for a pint. And toilets okay in my section at ht.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 21, 2024, 06:56:53 PM
That's from someone on Twitter, i'm comfy at home with cat.

Where’s Lister?
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 21, 2024, 06:59:58 PM
That's from someone on Twitter, i'm comfy at home with cat.

Where’s Lister?

:)
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 21, 2024, 07:00:59 PM
The new seats in the Holte End are very dangerous . They come sharp and a friend got cut by a sharp part on them.

The Fan zone is so so shit.

There were lots and lots of empty seats in the upper trinity and Doug Ellis stand - unsold hospitality.

Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 21, 2024, 07:01:46 PM
That's from someone on Twitter, i'm comfy at home with cat.

Where’s Lister?

With Legion.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 21, 2024, 07:22:15 PM

(https://i.ibb.co/D5wsdfP/PXL-20240921-135856511.jpg) (https://ibb.co/D5wsdfP)
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 21, 2024, 07:22:48 PM
That's from someone on Twitter, i'm comfy at home with cat.

Where’s Lister?

With Legion.

A scary thought!
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 21, 2024, 07:37:19 PM
The new seats in the Holte End are very dangerous . They come sharp and a friend got cut by a sharp part on them.

The Fan zone is so so shit.

There were lots and lots of empty seats in the upper trinity and Doug Ellis stand - unsold hospitality.

I’ve got a lovely 2 inch cut to my shin after today. The seats or the metal around them are too bloody sharp.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 21, 2024, 07:51:18 PM
The new seats in the Holte End are very dangerous . They come sharp and a friend got cut by a sharp part on them.

The Fan zone is so so shit.

There were lots and lots of empty seats in the upper trinity and Doug Ellis stand - unsold hospitality.

I’ve got a lovely 2 inch cut to my shin after today. The seats or the metal around them are too bloody sharp.

I'd be getting.the contractors back out to sort this problem if I was villa. Make sure you complain to lee preece
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 21, 2024, 07:52:34 PM
The Heck strategy of turning Villa Park into Stamford Bridge going well then
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 21, 2024, 07:56:03 PM
What time was that pic taken. I arrived about 2.15 no queue at the turnstiles for upper trinity or at the bar for a pint. And toilets okay in my section at ht.
Arrived at 2.45 and got into the Holte at 3.20, mentioned earlier about a senior manager came outside because think because the stewards had enough of getting earache and she soon disappeared inside, when I did get inside seen a fan complaining to her and other stewards, one steward who was a contractor with a crowd safe high Viz on ironic considering the queue problems tried to be little him by telling him to go to his seat and thought I not having, she tried the same with me and by saying I going to miss the game I come to see , the senior manager stated that email will be sent to who it may concern, ruin my day because I left early and missed the last 2 goals because I was in a mood after that
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on September 21, 2024, 08:12:13 PM
Queued for over 20 mins for the lower Holte. Blocks of empty seats in the Doug Ellis towards the Holte. Fuck off Heck!!
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 21, 2024, 08:37:36 PM
The new seats in the Holte End are very dangerous . They come sharp and a friend got cut by a sharp part on them.

The Fan zone is so so shit.

There were lots and lots of empty seats in the upper trinity and Doug Ellis stand - unsold hospitality.

I’ve got a lovely 2 inch cut to my shin after today. The seats or the metal around them are too bloody sharp.

I'd be getting.the contractors back out to sort this problem if I was villa. Make sure you complain to lee preece

I’m not the only one. Someone I know a few rows away cut his knee. It’s the second time I’ve come away with a war wound this season. I got in on time today but was left queuing outside and missed 10/15 minutes of both the
Arsenal and Everton games.
On the pitch it’s fantastic but it’s so wrong off it.

Title: Re: Chris Heck - President of Business Operations
Post by: not3bad on September 21, 2024, 08:40:02 PM
Quote
Beyond a joke. 40mins to get in. Missed being able to pay our respects to Gary Shaw, just about made kick off.
@AVFCOfficial
 you need to sort this out. Show your loyal fans some respect... This is an embarrassment #avfc #UTV

(https://pbs.twimg.com/media/GYAYcmfWQAE0ku2?format=jpg&name=small)

Just about made kick off? Luxury! We were still queuing 10 minutes after kick off!
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on September 21, 2024, 09:45:27 PM
I rocked up at Upper Trinity turnstile about 2:30pm and I’d say it was the shortest queue I’ve seen there in literally years! Toilets were cleaner than usual too (pretty central between A4/A5).

Not going to thank Heck in any way, shape or form though. For the money they fleece from us, it’s the VERY LEAST we should expect.
Title: Re: Chris Heck - President of Business Operations
Post by: Dave P on September 21, 2024, 11:03:38 PM
I got to the North Stand Upper turnstile about 2:20 and I was in my seat before 2:30. And we’ve had a lick of paint, new seats and a bigger bar area. Maybe we’re the elite now?
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on September 21, 2024, 11:06:33 PM
Walked straight into the lower Holte at 2:20. Couldn't believe it when the lads around me said they were queueing round the block 20 mins later. Where was everyone? Holte pub was half empty, not many in the Holte car park – were there loads in the fan zone?
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 22, 2024, 09:50:09 AM
Walked straight into the lower Holte at 2:20. Couldn't believe it when the lads around me said they were queueing round the block 20 mins later. Where was everyone? Holte pub was half empty, not many in the Holte car park – were there loads in the fan zone?

I got there 5 minutes after that and it took me 15 minutes to get in. The queue behind me was growing then.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 22, 2024, 09:59:08 AM
We had to queue for a little bit. It went down quick enough until it got to the bloke in front of us who didnt have the barcode on his season ticket.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 22, 2024, 10:03:03 AM
I got to the North Stand Upper turnstile about 2:20 and I was in my seat before 2:30. And we’ve had a lick of paint, new seats and a bigger bar area. Maybe we’re the elite now?

It was carnage out there before kick off, honestly my heart sinks every time I approach the stand and see the mass of people bottlenecked through the one shitty entry point.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 22, 2024, 10:04:00 AM
I’m increasingly of the opinion that this is all by design. Piss the fans off so much that they get in early and spend on food and drinks.  They can fuck off if they think they’re getting anything extra out of me.
Title: Re: Chris Heck - President of Business Operations
Post by: DeKuip on September 22, 2024, 10:15:27 AM
I’m increasingly of the opinion that this is all by design. Piss the fans off so much that they get in early and spend on food and drinks.  They can fuck off if they think they’re getting anything extra out of me.
Don’t worry, Flippin Heck will soon introduce a fast track entry lane where for an extra £10 a game you receive a book of vouchers and just rip one out each time and hand it over to a steward waiting by an open door.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 22, 2024, 10:38:50 AM
Here's what I see happening.

As predicted, the cost of Champions League tickets combined with the gentrification of the existing ground will, as predicted, result in empty seats.

At some point the King of Bullshit will sit down to do one of his sanitised, PR pieces to Villa TV. He will talk up how great everything is with the business but will announce that we aren't selling out so there will be no medium-term redevelopment of Villa Park.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 22, 2024, 11:18:10 AM
Empty seats is something we are going to see at all games unfortunately. GA+ isn't a bad idea in principle if the price and product are correct and demand is there. I haven't seen anyone say the product is any good, the prices are too high and the demand is not as high as the club hoped. £420 to sit in the wings of the Upper Trinity for Wolves is nonsense. 24hrs before any match all these GA+ seats should be put on sale at the original seat price to generate some income and fill the ground. It's not just a few empty seats either, the Trinity Middle, best seats in the house were only 50% occupied against Everton.
Title: Re: Chris Heck - President of Business Operations
Post by: Richard E on September 22, 2024, 11:20:24 AM
I’m still not convinced that the surprise Christmas present which season ticket holders have been promised won’t be a letter informing us of a 50% mid-season price hike, payable immediately.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 22, 2024, 11:30:01 AM
I think Heck's worried that if the hospitality seats are sold as ordinary tickets, poshos might have to mix with the rabble.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 22, 2024, 11:49:14 AM
I think Heck's worried that if the hospitality seats are sold as ordinary tickets, poshos might have to mix with the rabble.
And this is what is baffling, they already do in the Upper Holte where the hard core fans are. If they'd done it properly they should have done work on the Upper Trinity, the only decent stand we've got, and put GA+  in A3 A4 A5 A6. A premium experience in the back row of the Holte makes no sense, the same as lower North 5 yards from the away fans, with one of the worst views in the stadium, which I can vouch for unfortunately.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 22, 2024, 11:54:05 AM
I think you need to be careful describing GA+ as a premium experience, it is no where near the level of a hospitality offering. It's a normal GA seat with an added offering of some description. If I was properly posh or didnt want to mix with the Proles I'd be in hospitality.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 22, 2024, 11:57:16 AM
I think you need to be careful describing GA+ as a premium experience, it is no where near the level of a hospitality offering. It's a normal GA seat with an added offering of some description. If I was properly posh or didnt want to mix with the Proles I'd be in hospitality.
There is also a huge price disparity between GA+ and the hospitality options.
GA+ is GA with some shit food and a roof.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 22, 2024, 11:57:40 AM
I think you need to be careful describing GA+ as a premium experience, it is no where near the level of a hospitality offering. It's a normal GA seat with an added offering of some description. If I was properly posh or didnt want to mix with the Proles I'd be in hospitality.

Exactly that, GA+ is nowhere near the level of hospitality. Nobody is going to take a client to the Lower Grounds, it’s nasty.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 22, 2024, 12:36:45 PM
I think you need to be careful describing GA+ as a premium experience, it is no where near the level of a hospitality offering. It's a normal GA seat with an added offering of some description. If I was properly posh or didnt want to mix with the Proles I'd be in hospitality.
You are correct. It's not a premium experience, but at £210 for a cat A game I'd be expecting something way beyond a normal punter experience as a customer.
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on September 22, 2024, 12:42:16 PM
Quote
Beyond a joke. 40mins to get in. Missed being able to pay our respects to Gary Shaw, just about made kick off.
@AVFCOfficial
 you need to sort this out. Show your loyal fans some respect... This is an embarrassment #avfc #UTV

(https://pbs.twimg.com/media/GYAYcmfWQAE0ku2?format=jpg&name=small)

It's a joke it really is, vs Everton I got straight in but yesterday with my phone set up exactly the same way it took 3 attempts 1st attempt nothing 2nd everything went green but turnstile didn't react and then 3rd I got green and the turnstiles worked.  I don't care what the club say it's not a case of the fans doing something wrong it's down to the poor system they are using.

Think it's time for the club to admit defeat and issue everyone a physical ticket
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 22, 2024, 12:52:10 PM
I’ve got a lovely 2 inch cut to my shin after today. The seats or the metal around them are too bloody sharp.

I'd be getting.the contractors back out to sort this problem if I was villa. Make sure you complain to lee preece

I’m not the only one. Someone I know a few rows away cut his knee. It’s the second time I’ve come away with a war wound this season

This is what happens when you don't cut corners.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 22, 2024, 01:05:39 PM
I think you need to be careful describing GA+ as a premium experience, it is no where near the level of a hospitality offering. It's a normal GA seat with an added offering of some description. If I was properly posh or didnt want to mix with the Proles I'd be in hospitality.
You are correct. It's not a premium experience, but at £210 for a cat A game I'd be expecting something way beyond a normal punter experience as a customer.

Agree on that GA+ is nowhere near worth the money Heck is asking. Just so I can confirm I’m not totally talking out my arse, the only areas of GA+ we have are Lower Grounds, Terrace View and The Cells?
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 22, 2024, 01:06:30 PM
I think so.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 22, 2024, 01:07:42 PM
Terrace View and the Cells seems to do pretty well. The Lower Grounds is the one that's way overpriced and seems to leave blocks empty in the Upper Trinity and Witton for most games.
Title: Re: Chris Heck - President of Business Operations
Post by: aj2k77 on September 22, 2024, 01:14:16 PM
When will the penny drop that no one wants to pay for a buffet and beer from a plastic cup at £50 extra a go?
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 22, 2024, 01:20:12 PM
Terrace View and the Cells seems to do pretty well. The Lower Grounds is the one that's way overpriced and seems to leave blocks empty in the Upper Trinity and Witton for most games.

At least with the Terrace View you've got somewhere half decent to go at half time, although £75 or whatever it is just to be able to buy a drink and use the toilets in comfort seems a bit of a piss take as well.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 22, 2024, 01:23:30 PM
I think Heck's worried that if the hospitality seats are sold as ordinary tickets, poshos might have to mix with the rabble.

Indeed. And it's a crying shame that we had more people watching us under Steven Gerrard than we do under a world class manager and our best team in a generation. it's just wrong
Title: Re: Chris Heck - President of Business Operations
Post by: simboy on September 22, 2024, 04:53:23 PM
Terrace View and the Cells seems to do pretty well. The Lower Grounds is the one that's way overpriced and seems to leave blocks empty in the Upper Trinity and Witton for most games.

At least with the Terrace View you've got somewhere half decent to go at half time, although £75 or whatever it is just to be able to buy a drink and use the toilets in comfort seems a bit of a piss take as well.

I know this is controversial but shouldn’t even the plebs have somewhere decent to go at half time, have a drink and piss?
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 22, 2024, 05:16:37 PM
What was said in the fan forum last week. No feedback has appeared yet?
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 22, 2024, 10:32:15 PM
Has our Chris figured out that we aren’t in London yet? I’m guessing not.
Title: Re: Chris Heck - President of Business Operations
Post by: Zouch Villa on September 22, 2024, 10:42:51 PM
I’m guessing the great Heck swindle is the reason we dont give out the match attendance figures during the game any more.  Wouldn’t be a good look publishing one of your main kpi’s when its clearly being missed.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on September 22, 2024, 11:19:20 PM
I’m guessing the great Heck swindle is the reason we dont give out the match attendance figures during the game any more.  Wouldn’t be a good look publishing one of your main kpi’s when its clearly being missed.
I think we stopped giving attendance numbers long before Heck arrived.
But, if he is going to get shit for everything, then why not blame him for that too.

The traffic on the Coventry road was shit on Saturday. It took me nearly 40 mins for what’s normally a 30 minute journey.
What is Heck going to do about that, the ******?
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 22, 2024, 11:29:41 PM
But, if he is going to get shit for everything, then why not blame him for that too.

The traffic on the Coventry road was shit on Saturday. It took me nearly 40 mins for what’s normally a 30 minute journey.
What is Heck going to do about that, the ******?

To be fair to him, he's doing his best to reduce the crowds.
Title: Re: Chris Heck - President of Business Operations
Post by: SoccerHQ on September 22, 2024, 11:32:02 PM
Quote
Beyond a joke. 40mins to get in. Missed being able to pay our respects to Gary Shaw, just about made kick off.
@AVFCOfficial
 you need to sort this out. Show your loyal fans some respect... This is an embarrassment #avfc #UTV

(https://pbs.twimg.com/media/GYAYcmfWQAE0ku2?format=jpg&name=small)

It's a joke it really is, vs Everton I got straight in but yesterday with my phone set up exactly the same way it took 3 attempts 1st attempt nothing 2nd everything went green but turnstile didn't react and then 3rd I got green and the turnstiles worked.  I don't care what the club say it's not a case of the fans doing something wrong it's down to the poor system they are using.

Think it's time for the club to admit defeat and issue everyone a physical ticket

Ah right so it's the turnstiles playing up? I thought it was more people queueing and then messing around trying to get the code up once at the turnstiles.

There was a bit of a bottleneck for Everton but that pic looks similar to Arsenal which a month on simply isn't good enough.

There can't be thousands outside trying to get in when we play Bayern Munich as that would be even worse considering the price furore.
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on September 22, 2024, 11:41:30 PM
Anyone who wants to know the attendances can look here
https://www.footballwebpages.co.uk/aston-villa/attendances
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on September 22, 2024, 11:46:08 PM
Anyone who wants to know the attendances can look here
https://www.footballwebpages.co.uk/aston-villa/attendances

Well that can't be where Louzie gets her information from as the 2nd game is different.
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on September 23, 2024, 12:10:42 AM
Cheers john2710 and edgysatsuma89,

I use that site a lot if there’s nothing in the football mass media ( AVFC, BBC sport, newspapers, especially online, other sport radio/tv eg Sky, TS) within a week or so of the match. It doesn’t always agree with the club’s eventual figure - or the BBC’s, but then, some betting sites have quoted attendance as being some  100s over VP capacity, so at least it’s realistic!

I used a newspaper sport online report re Everton, found and signposted by Villa Lew ( thanks!).

Unfortunately, the same source is unhelpful re yesterday’s crowd, but I live in hope that someone, hopefully AVFC or the Beeb, will confirm the crowd for Villa v Wolves before GTC Round 4’s launched / completed!
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on September 23, 2024, 12:21:06 AM
I don't envy you sorting through all the bullshit!
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on September 23, 2024, 12:45:48 AM
Terrace View and the Cells seems to do pretty well. The Lower Grounds is the one that's way overpriced and seems to leave blocks empty in the Upper Trinity and Witton for most games.

Yep.  Think the pricing is the issue with that, not the potential demand.  An additional £100 for a few beers and some hot dogs os obscene really.  Around the £100 - £110 mark and I'm sure there would be more takers. 
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on September 23, 2024, 12:59:47 AM
I don't envy you sorting through all the bullshit!


Well, I still enjoy GTC ( and GTG) so tracking down the attendance total to find out everybody’s points is the challenge!
It could get a bit frustrating, otherwise, especially for football writers or stats compilers.   :-\
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 23, 2024, 07:54:32 AM
Interestingly, they haven't announced the Bologna ticket prices on Twitter (X) yet, unless they plan to.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 23, 2024, 08:05:13 AM
Arsenal
Everton
Wolves

One 'big six' team on the opening day, a historic fixture and a local derby have all failed to sell out.
thousands want tickets , nothing available , especially seated together....get to match day and you see half of a block empty on the half way line. the whole thing is ridiculous.


Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 23, 2024, 08:52:34 AM
Arsenal
Everton
Wolves

One 'big six' team on the opening day, a historic fixture and a local derby have all failed to sell out.
thousands want tickets , nothing available , especially seated together....get to match day and you see half of a block empty on the half way line. the whole thing is ridiculous.




A Newcastle supporting colleague of mine told me that when you buy one-off match tickets for their home games, you just choose the block, and they then allocate the tickets to you. They do it because otherwise they would end up with exactly this, empty individual seats, as single seats are way, way harder to sell.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 23, 2024, 09:24:16 AM
Interestingly, they haven't announced the Bologna ticket prices on Twitter (X) yet, unless they plan to.

Think they just this minute did it
Same prices
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 23, 2024, 09:28:09 AM
There were rows of tickets available at the back of A5 in the Trinity for Wolves. Albeit - expensive.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 23, 2024, 09:32:17 AM
I’m guessing the great Heck swindle is the reason we dont give out the match attendance figures during the game any more.  Wouldn’t be a good look publishing one of your main kpi’s when its clearly being missed.
I think we stopped giving attendance numbers long before Heck arrived.
But, if he is going to get shit for everything, then why not blame him for that too.

The traffic on the Coventry road was shit on Saturday. It took me nearly 40 mins for what’s normally a 30 minute journey.
What is Heck going to do about that, the ******?

What a bizarre post.
Title: Re: Chris Heck - President of Business Operations
Post by: nick harper on September 23, 2024, 09:40:59 AM
Interestingly, they haven't announced the Bologna ticket prices on Twitter (X) yet, unless they plan to.

Think they just this minute did it
Same prices

Will be interesting to see how this one sells. I’m a season ticket holder, but am giving it a miss as it follows too close to the Bayern game.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 23, 2024, 09:51:34 AM
My mate is on about putting his lad on the season ticket waiting list as he is two now and it's going to take years. But I was talking to a lad the other day who says his lad has been on the waiting list for years.

It occurred to me that offering a new season ticket to a kid is almost guaranteeing that they are taking a reduced amount from that seat for a decade or so, and I wouldn't be surprised if they tried to avoid this.

Has anyone had an offer for a season ticket for a child? Or know of someone who has had their kid get one?

Maybe I am just being suspicious.
Title: Re: Chris Heck - President of Business Operations
Post by: Duncan Shaw on September 23, 2024, 09:55:54 AM
Interestingly, they haven't announced the Bologna ticket prices on Twitter (X) yet, unless they plan to.

Think they just this minute did it
Same prices

Will be interesting to see how this one sells. I’m a season ticket holder, but am giving it a miss as it follows too close to the Bayern game.
I'm thinking about it but a) I'm booked in a hotel in Exeter that night for a meeting down there 1st thing Weds morning, so it would be a very late arrival and b) I'm scared of the Noses being at home on the same night  :P
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 23, 2024, 10:10:04 AM
There were rows of tickets available at the back of A5 in the Trinity for Wolves. Albeit - expensive.

And that's why they're expensive. As soon as we have a sticky period of bad results or heaven forbids, Unai, leaves, the wheels on ticket prices will really start to wobble.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 23, 2024, 10:19:43 AM
I don't understand defence of Heck and slagging off fans.

Yes, Heck will have a remit and a target. But how he goes about that will be up to him. Paul Lambert was given a remit and a target - keep us above 18th position on a small budget. It doesn't mean I had to like how Paul Lambert went about it.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 23, 2024, 10:20:35 AM
But, if he is going to get shit for everything, then why not blame him for that too.

The traffic on the Coventry road was shit on Saturday. It took me nearly 40 mins for what’s normally a 30 minute journey.
What is Heck going to do about that, the ******?

To be fair to him, he's doing his best to reduce the crowds.
;D ;D
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 23, 2024, 10:27:36 AM
I wonder what the problem is with the Lower Holte turnstiles.  There hasn't really been any problems with the Upper and surely it's the same system?  Are there fewer turnstiles down there?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 23, 2024, 10:37:37 AM
Interestingly, they haven't announced the Bologna ticket prices on Twitter (X) yet, unless they plan to.

Think they just this minute did it
Same prices
Can't see that selling out at those prices
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on September 23, 2024, 10:46:11 AM


The traffic on the Coventry road was shit on Saturday. It took me nearly 40 mins for what’s normally a 30 minute journey.
What is Heck going to do about that, the ******?

Weirdly - reading this thread that does appear to have been a contributory factor on Saturday. We were coming in from Sutton and the traffic was terrible from that direction too. We also took 10-15 mins longer getting to Villa Park than we usually would. We got there at 2.40 & got in at 3.15. If we had got there nearer 2.30 like we usually would have done, it doesn’t look like we’d have had the same issues.
Obviously this is beyond the club’s control, but the slowness of the turnstiles was really evident and I have sent videos of this to Lee which clearly show the problems people were having - the screens are random and the instructions don’t match what you have to do. Stewards are asking you to try different things til something works. That’s the issue!
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 23, 2024, 11:05:15 AM
What I also noticed on Saturday was the new LED boards that are everywhere seem to only advertise his crap Hospitality/GA packages and Betano...watching Man City yesterday there was all sorts being advertised...maybe he needs to stop being so lazy and get more sponsors on board instead of fleecing the fans

Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 23, 2024, 11:21:38 AM
What I also noticed on Saturday was the new LED boards that are everywhere seem to only advertise his crap Hospitality/GA packages and Betano...watching Man City yesterday there was all sorts being advertised...maybe he needs to stop being so lazy and get more sponsors on board instead of fleecing the fans



One of the adverts at the Emptihad was for their "Water Treatment Partner."
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 23, 2024, 11:25:36 AM
I noticed from those flashy screens on show during their game yesterday that Man City have an official water technology partner whatevs that means. How can we compete with such flippant tie-ins?

Also, I wonder how much Wix are paying them, their name is prominent for long spells on the advertising hoardings.
Title: Re: Chris Heck - President of Business Operations
Post by: Bully2345 on September 23, 2024, 11:26:58 AM
I wasn't massively paying attention to the hoardings (despite their brightness) but the ones going around the top tier and the exits are more likely to be internal advertising as they're not visible on TV. I think the hoardings around the pitch show different adverts and more external stuff due to the wider reach
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 23, 2024, 11:31:15 AM
I don’t think the atmospheres have been too great either since the price announcements

I’m blaming him for that as well, the massive tossbucket
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 23, 2024, 11:43:10 AM
Somebody on Twitter is claiming that the attendance for Wolves was 39Kish. If true, for a Saturday 3pm kick off that's not televised, that's woeful.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 23, 2024, 11:44:16 AM
A woman who sits by us wasn't there and put here ticket up for resale. Nobody bought it. I don't think many people want to pay £70 or so to see us play Wolves.
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on September 23, 2024, 11:50:40 AM
My Son couldn't make the game, so I put his ticket up for resale about 10 days before the game. It wasn't made available until sometime on Friday & not surprisingly, didn't sell. £72 to watch Wolves isn't exactly enticing.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 23, 2024, 11:51:22 AM
Am I right in saying that no STs go on resale until every last seat (inc GA+) has been sold by the club?  If true, it won't ever happen.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 23, 2024, 11:54:58 AM
Somebody on Twitter is claiming that the attendance for Wolves was 39Kish. If true, for a Saturday 3pm kick off that's not televised, that's woeful.

It is absolutely nailed on that Heck will use this sort of example, out of context, to ensure we get no stadium expansion so long as he is employed here. I can hear him already 'As I said we were at risk of adding too many seats too fast'.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on September 23, 2024, 11:55:09 AM
I’m guessing the great Heck swindle is the reason we dont give out the match attendance figures during the game any more.  Wouldn’t be a good look publishing one of your main kpi’s when its clearly being missed.
I think we stopped giving attendance numbers long before Heck arrived.
But, if he is going to get shit for everything, then why not blame him for that too.

The traffic on the Coventry road was shit on Saturday. It took me nearly 40 mins for what’s normally a 30 minute journey.
What is Heck going to do about that, the ******?

What a bizarre post.
Whoosh !!!!!
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on September 23, 2024, 11:55:29 AM
There were still plenty of GA+ tickets unsold. I think they leave it as late as possible to make the resale tickets available, in the hope that people will buy GA+ tickets.
Title: Re: Chris Heck - President of Business Operations
Post by: Nunkin1965 on September 23, 2024, 11:56:44 AM
Am I right in saying that no STs go on resale until every last seat (inc GA+) has been sold by the club?  If true, it won't ever happen.
I missed the Everton game and put mine up for sale and was refunded by the club, so does that mean that GA+ was sold out?
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 23, 2024, 11:59:10 AM
39k for Wolves sounds about right if they are being honest about attendances - we could see a few empty blocks, and there were lots of single empty seats dotted around.

This is where I really don't get anyone defending the prices - we are going to lose thousands on the gate for every home game this season.  There are still loads left for Man Utd a week on Sunday (looking at it the same ones that were empty on Saturday), and even the supposed fastest sell-out in history against Bayern still has tickets available.  We might make a bit more money overall in the grand scheeme, but it won't be anywhere near as much as people think once you take into account the lost income on games that would have sold-out before, and in the long-run we are potentially losing thousands of fans who could become regulars.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 23, 2024, 12:00:15 PM
Chris Heck in the stadium expansion review meeting:

"We can't expand this god-damn stadium and let more of those c******kers in. Who's gonna pay two hundred bucks to see us play a nobody when there's cheap seats empty? And we ain't findin' eight thousand more rubes willing to pay what I'm gonna charge them!"
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 23, 2024, 12:03:17 PM
39k for Wolves sounds about right if they are being honest about attendances - we could see a few empty blocks, and there were lots of single empty seats dotted around.

This is where I really don't get anyone defending the prices - we are going to lose thousands on the gate for every home game this season.  There are still loads left for Man Utd a week on Sunday (looking at it the same ones that were empty on Saturday), and even the supposed fastest sell-out in history against Bayern still has tickets available.  We might make a bit more money overall in the grand scheeme, but it won't be anywhere near as much as people think once you take into account the lost income on games that would have sold-out before, and in the long-run we are potentially losing thousands of fans who could become regulars.
I wonder how long it will take him to realise this. Unfortunately idiots with power rarely understand their own failings and are the worst people to try to remedy them.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 23, 2024, 12:11:55 PM
He won't realise Chicago. if we have learned anything about this man it's that he does it his way, he doesn't pass any heed to how much of a shitshow his way causes and then he materialises when things settle down to bizarrely claim credit for things more to do with the wider context of our improved form since Emery arrived.

And another point, surely the renovated shop was a waste of time if Heck's agenda is driving attendances down?

It's been one heck (!) of a clusterfuck under this man.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on September 23, 2024, 12:22:58 PM
Somebody on Twitter is claiming that the attendance for Wolves was 39Kish. If true, for a Saturday 3pm kick off that's not televised, that's woeful.

That AV Updates? Not the most reliable. MoTD had attendance as well over 42k.
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on September 23, 2024, 12:35:47 PM
It just doesn't make sense what he's doing - Basically attempting to run before we can walk. Build up some on field success, whilst fixing the issues with standard services, then in a year or two, push for the stadium expansion and THEN gear facilities aimed at the prawn sandwich brigade.

Fill the ground by selling at an attractive price and sort concourse catering out - Job done! Full house, better atmosphere, people actually able to spend money on food and drink as they're not stuck in queues from 15 minutes before HT till 15 minutes AFTER HT.

He's a narcissist though, so no way will he admit he's been wrong and back down. He'll no doubt double-down on this shitshow, losing priced out true fans and the next generation of fans in the process.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 23, 2024, 12:37:48 PM
39k for Wolves sounds about right if they are being honest about attendances - we could see a few empty blocks, and there were lots of single empty seats dotted around.

This is where I really don't get anyone defending the prices - we are going to lose thousands on the gate for every home game this season.  There are still loads left for Man Utd a week on Sunday (looking at it the same ones that were empty on Saturday), and even the supposed fastest sell-out in history against Bayern still has tickets available.  We might make a bit more money overall in the grand scheeme, but it won't be anywhere near as much as people think once you take into account the lost income on games that would have sold-out before, and in the long-run we are potentially losing thousands of fans who could become regulars.

Absolutely, we are sabotaging the prime period of younger fans catching a lifelong bug, like I was being brought along at a pivotal moment, maybe this could be another golden age in our history.

I wasn't the best judge juggling little ones who hadn't had their funzone experience (I understand we'll easy be two seasons without it, not the one the club have let on) but from where I was in the family zone the atmosphere didn't seem great when we were struggling Saturday.

So there is
1) the long term loss of empty seats in developing newer fans,
2) loss of cash of sales (to balance against the higher European prices income)
3) the embarrassment to our profile on TV etc of looking either chaotic (which is the case) or that we can't attract fans
4) it impacting on the pitch, possibly the loss energy from a full house missing some extra excited occasional attenders.

I think Gary Shaw's death potentially deflects potentially more protest/criticism at the stadium, but
also
5) the disgruntlement/disgust caused by the prices/things being generally appalling off the pitch, can impact atmosphere/positivity therefore the players too.

Maybe I should copy this to Lee Preece, what harm can it do...

Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 23, 2024, 12:50:00 PM
I would do just that mate.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 23, 2024, 01:07:48 PM
Somebody on Twitter is claiming that the attendance for Wolves was 39Kish. If true, for a Saturday 3pm kick off that's not televised, that's woeful.

That AV Updates? Not the most reliable. MoTD had attendance as well over 42k.

I'd say that's even more unreliable, what with the vast swathes of empty corporate seats.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 23, 2024, 01:08:23 PM
I’m guessing the great Heck swindle is the reason we dont give out the match attendance figures during the game any more.  Wouldn’t be a good look publishing one of your main kpi’s when its clearly being missed.
I think we stopped giving attendance numbers long before Heck arrived.
But, if he is going to get shit for everything, then why not blame him for that too.

The traffic on the Coventry road was shit on Saturday. It took me nearly 40 mins for what’s normally a 30 minute journey.
What is Heck going to do about that, the ******?

What a bizarre post.
Whoosh !!!!!

I'm fairly certain there's no 'whoosh' there.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 23, 2024, 01:09:21 PM
Heck won't be around to suffer any long term consequences of alienating the future fans, as is the nature of these roles - in two or three years he'll be pissing off the entire customer base of another organisation.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 23, 2024, 01:39:44 PM
Somebody on Twitter is claiming that the attendance for Wolves was 39Kish. If true, for a Saturday 3pm kick off that's not televised, that's woeful.

That AV Updates? Not the most reliable. MoTD had attendance as well over 42k.
Absolutely no chance it was above 42k.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 23, 2024, 01:44:10 PM
Am I right in saying that no STs go on resale until every last seat (inc GA+) has been sold by the club?  If true, it won't ever happen.
Not quite.  They do leave it very late though.  There was loads of unsold GA+ against Wolves but they put the resales up on Friday I believe.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 23, 2024, 01:46:36 PM
He won't realise Chicago. if we have learned anything about this man it's that he does it his way, he doesn't pass any heed to how much of a shitshow his way causes and then he materialises when things settle down to bizarrely claim credit for things more to do with the wider context of our improved form since Emery arrived.

And another point, surely the renovated shop was a waste of time if Heck's agenda is driving attendances down?

It's been one heck (!) of a clusterfuck under this man.
Totally agree mate.
As someone said, wait for his next VT folksy American interview where he will completely ignore all the shit he has created and pump his condescending self promoting story line.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 23, 2024, 01:47:31 PM
Somebody on Twitter is claiming that the attendance for Wolves was 39Kish. If true, for a Saturday 3pm kick off that's not televised, that's woeful.

That AV Updates? Not the most reliable. MoTD had attendance as well over 42k.
Absolutely no chance it was above 42k.

Not unless he managed to squeeze in the mythical 3k extra seats Heck reckons we could install in the current layout.

What else is remarkable is that it looks like there are still at least a few hundred tickets available for Bayern across corporate and GA+.  Now I thought our capacity was reduced for CL games due to the UEFA hoardings blocking the first couple of rows (capacity in the Confrence League last year was about 41k).  Effectively, he has managed to take what for a whole host of reasons is possibly the most attractive fixture we have had in nearly 50 years and failed to sell it out at first time of asking even at a lower capacity than we have for regular league matches.  It's not a great look.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on September 23, 2024, 01:55:01 PM
Excuse the bad language in this person's tweet but the video shows some of the worst areas of unsold seats from Saturday, which is in addition to the number of empty seats scattered more generally in areas like the Trinity Road stand middle tier.

https://x.com/avfcry/status/1837491361974526266?s=12 (https://x.com/avfcry/status/1837491361974526266?s=12)

Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 23, 2024, 01:59:30 PM
He won't realise Chicago. if we have learned anything about this man it's that he does it his way, he doesn't pass any heed to how much of a shitshow his way causes and then he materialises when things settle down to bizarrely claim credit for things more to do with the wider context of our improved form since Emery arrived.

And another point, surely the renovated shop was a waste of time if Heck's agenda is driving attendances down?

It's been one heck (!) of a clusterfuck under this man.
Totally agree mate.
As someone said, wait for his next VT folksy American interview where he will completely ignore all the shit he has created and pump his condescending self promoting story line.

Indeed mate. At one point during the summer I muted the club socials because I was so fed up of Heck

Let's hope his reign is short lived.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 23, 2024, 02:04:30 PM
Somebody on Twitter is claiming that the attendance for Wolves was 39Kish. If true, for a Saturday 3pm kick off that's not televised, that's woeful.

That AV Updates? Not the most reliable. MoTD had attendance as well over 42k.
why would MOTD know the attendance
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on September 23, 2024, 02:35:17 PM
It was reported as 39K Villa and 3K Wulfs
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 23, 2024, 02:39:01 PM
It's not rocket science. People are more likely to fork out big money on a GA+ 'experience' if it is inside a shiny new spacious structure built for that purpose than they are when it is inside a part of a stand they have been in on and off for 20 years before it got rebranded as a GA+ experience
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 23, 2024, 03:05:56 PM
It's not rocket science. People are more likely to fork out big money on a GA+ 'experience' if it is inside a shiny new spacious structure built for that purpose than they are when it is inside a part of a stand they have been in on and off for 20 years before it got rebranded as a GA+ experience
For a non London team, who haven't won anything for years, our ticket prices are very high now. GA+ would sell if the food offering was much improved and the pricing reduced. Who wants 7/8 pints of lager to watch the game,  I don't get it? Why offer the same food in GA+ that we can all buy outside the stadium from a greasy van.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 23, 2024, 03:11:21 PM
It's not rocket science. People are more likely to fork out big money on a GA+ 'experience' if it is inside a shiny new spacious structure built for that purpose than they are when it is inside a part of a stand they have been in on and off for 20 years before it got rebranded as a GA+ experience
For a non London team, who haven't won anything for years, our ticket prices are very high now. GA+ would sell if the food offering was much improved and the pricing reduced. Who wants 7/8 pints of lager to watch the game,  I don't get it? Why offer the same food in GA+ that we can all buy outside the stadium from a greasy van.

And at least the food from the burger vans is freshly cooked, and not a burger that's been sat covered in foil, on a warming shelf, sweating like John McGinn in a Castore shirt.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 23, 2024, 03:13:21 PM
MOTD didn't show the attendance.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 23, 2024, 03:30:06 PM
If the food is anything like the rubbish I had in hospitality at the Springsteen gig a couple of years ago then it really isn't worth the massive premium. It was the worst food I have ever had in a football stadium - lukewarm, pre-prepared "chicken" burger and limp fries, served with the cheapest and nastiest ketchup.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 23, 2024, 03:33:58 PM
Isn't all ketchup cheap and nasty?  :P
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 23, 2024, 03:37:09 PM
I don't think anyone's expecting Masterchef, but an offering to reflect 2024 cuisine that doesn’t focus on bread rolls and chips would be a start.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 23, 2024, 03:39:50 PM
I don't think anyone's expecting Masterchef, but an offering to reflect 2024 cuisine that doesn’t focus on bread rolls and chips would be a start.

With your username I can’t believe you’re moaning about bread rolls and chips.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 23, 2024, 03:47:38 PM
I don't think anyone's expecting Masterchef, but an offering to reflect 2024 cuisine that doesn’t focus on bread rolls and chips would be a start.

With your username I can’t believe you’re moaning about bread rolls and chips.
True lol, ..I just don't want to pay £125+ for my Butty though
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 23, 2024, 03:56:08 PM
I don't think anyone's expecting Masterchef, but an offering to reflect 2024 cuisine that doesn’t focus on bread rolls and chips would be a start.
Even the food in corporate is garbage , you can better in Wetherspoons and it comes with a free pint that isn't Carling .
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 23, 2024, 04:08:46 PM
I don't think anyone's expecting Masterchef, but an offering to reflect 2024 cuisine that doesn’t focus on bread rolls and chips would be a start.

With your username I can’t believe you’re moaning about bread rolls and chips.
True lol, ..I just don't want to pay £125+ for my Butty though

Is a very fair comment.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 23, 2024, 04:21:20 PM
I don't think anyone's expecting Masterchef, but an offering to reflect 2024 cuisine that doesn’t focus on bread rolls and chips would be a start.
Even the food in corporate is garbage , you can better in Wetherspoons and it comes with a free pint that isn't Carling .

It used to be very good in full hospitality (ie not GA+).
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 23, 2024, 04:47:51 PM
I don't think anyone's expecting Masterchef, but an offering to reflect 2024 cuisine that doesn’t focus on bread rolls and chips would be a start.
Even the food in corporate is garbage , you can better in Wetherspoons and it comes with a free pint that isn't Carling .

It used to be very good in full hospitality (ie not GA+).
The food in the McGregor has always been top notch imo.The beer in the old Holte Suite was putrid. Haven't been in there since it became GA+
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 23, 2024, 04:52:04 PM
I don't think anyone's expecting Masterchef, but an offering to reflect 2024 cuisine that doesn’t focus on bread rolls and chips would be a start.
Even the food in corporate is garbage , you can better in Wetherspoons and it comes with a free pint that isn't Carling .

It used to be very good in full hospitality (ie not GA+).

Agreed - the handful of times I've done proper hospitality it's always been very good. But I can't imagine the Holte Suites re-incarnation is any better than the crap I had served to me in the Holte Hotel.

The margins on it must be massive.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 23, 2024, 05:33:03 PM
I don't think anyone's expecting Masterchef, but an offering to reflect 2024 cuisine that doesn’t focus on bread rolls and chips would be a start.
Even the food in corporate is garbage , you can better in Wetherspoons and it comes with a free pint that isn't Carling .

It used to be very good in full hospitality (ie not GA+).
The food in the McGregor has always been top notch imo.The beer in the old Holte Suite was putrid. Haven't been in there since it became GA+
is that the 1982 lounge ? the food is definitely not "top notch" , pub food at best , ridiculously overpriced for what you get . The beer isn't the best either , flat , not sure they clean the lines properly in there and in football grounds generally
Title: Re: Chris Heck - President of Business Operations
Post by: andrew08 on September 23, 2024, 05:54:20 PM
It isn’t about the quality of the food though is it? It’s about access to a ticket. I watched the Green Bay Packers, in corporate/GA+ at spuds a couple of years ago. I have no memory of the food at all, but recall the beer was unlimited and served promptly. But my seat was over the halfway line nicely high up, fantastic and I’ll never forget it. I paid a lot more than the Villa football equivalent.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 23, 2024, 05:58:29 PM
Heck left?
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on September 23, 2024, 06:01:38 PM
No, Lee Preece has.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 23, 2024, 06:03:37 PM
No, Lee Preece has.
Jesus, he was one of the good guys
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 23, 2024, 06:05:02 PM
No, Lee Preece has.
Okay,son messaged me said bloke everyone complaining about left,had my hopes up
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 23, 2024, 06:05:22 PM
No, Lee Preece has.

Jesus, he was one of the good guys

Can't blame him really with all the emails he's received in the last few weeks, and that was just from H&V.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 23, 2024, 06:34:39 PM
No, Lee Preece has.

Pleased for him if he’s found another role…no one wants to spend their whole day answering complaints about their utter c bomb of a boss.  Soul destroying I can imagine after the Arsenal game
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 23, 2024, 06:36:02 PM
No, Lee Preece has.

Pleased for him if he’s found another role…no one wants to spend their whole day answering complaints about their utter c bomb of a boss.  Soul destroying I can imagine after the Arsenal game
100% this , shame though i think he's been at Villa a long time .
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 23, 2024, 06:37:04 PM
No, Lee Preece has.
Jesus, he was one of the good guys
Makes you wonder what team morale is in there. Poor chap taking ownership of all the cock ups to some degree because he actually cares, obviously tipped him over the edge if true.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 23, 2024, 06:41:12 PM
No, Lee Preece has.
Jesus, he was one of the good guys
Makes you wonder what team morale is in there. Poor chap taking ownership of all the cock ups to some degree because he actually cares, obviously tipped him over the edge if true.

That statement earlier this year, purportedly from demoralised staff? Why was that not taken more seriously? From what I remember social media sort of dismissed it out of hand. To me it seemed like something very elaborate and too detailed to be a total hoax. And quite revealing of how society tends to react to whistle blowing.
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on September 23, 2024, 06:56:22 PM
No, Lee Preece has.
Jesus, he was one of the good guys
Makes you wonder what team morale is in there. Poor chap taking ownership of all the cock ups to some degree because he actually cares, obviously tipped him over the edge if true.

That statement earlier this year, purportedly from demoralised staff? Why was that not taken more seriously? From what I remember social media sort of dismissed it out of hand. To me it seemed like something very elaborate and too detailed to be a total hoax. And quite revealing of how society tends to react to whistle blowing.

I’m not sure if it is how society reacts to whistleblowers, but it is definitely how football fans react to whistleblowing at their club when things are going well on the pitch. The whistleblowers are usually viewed as disgruntled people who were holding things back or doing things wrong and quickly forgotten.
Title: Re: Chris Heck - President of Business Operations
Post by: Richard E on September 23, 2024, 07:00:56 PM
Any whistleblowers should get a good lawyer. Or me, if they can’t find one.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 23, 2024, 07:08:25 PM
Did Lee resign or get fired ?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 23, 2024, 07:09:27 PM
Has it been officially confirmed
Title: Re: Chris Heck - President of Business Operations
Post by: FrankyH on September 23, 2024, 07:09:52 PM
No, Lee Preece has.

Pleased for him if he’s found another role…no one wants to spend their whole day answering complaints about their utter c bomb of a boss.  Soul destroying I can imagine after the Arsenal game
100% this , shame though i think he's been at Villa a long time .

35 years . I have worked for Lee in the past ( Match days) . I can confirm he is a really professional guy . The club will have a big job replacing him with someone of the same calibre.
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on September 23, 2024, 07:23:50 PM
I'm guessing that Heck's reporting to Wes and Naseef that everything's hunky-dory regarding the commercial and admin operations at B6 6HE, trying to paper over the PR shit show he's creating.

Can't keep it up forever.
Title: Re: Chris Heck - President of Business Operations
Post by: BC54 VFC on September 23, 2024, 08:34:41 PM
No, Lee Preece has.
That's really sad to hear. He responded by email to a complaint of mine a couple of weeks ago and was as professional as ever. I made a point of going back to him and thanking him, saying 'keep up the good work', for which he expressed gratitude. The Club simply cannot afford to be losing long-serving staff of the calibre of Lee Preece.
Title: Re: Chris Heck - President of Business Operations
Post by: BC54 VFC on September 23, 2024, 08:37:48 PM
No, Lee Preece has.

Pleased for him if he’s found another role…no one wants to spend their whole day answering complaints about their utter c bomb of a boss.  Soul destroying I can imagine after the Arsenal game
100% this , shame though i think he's been at Villa a long time .

35 years . I have worked for Lee in the past ( Match days) . I can confirm he is a really professional guy . The club will have a big job replacing him with someone of the same calibre.
I posted my above response before seeing yours; the fact that we have both used the words professional and calibre speaks volumes.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 23, 2024, 08:58:35 PM
Surprised it hasn't got it's own thread judging by the respect shown on here for his service over the years.
When you think of all the daft threads that get started lately...
Anyway thanks Lee, all the best for the future
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 23, 2024, 09:02:33 PM
If Lee has left the club that's a big loss to both the club and the fans.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 23, 2024, 09:06:30 PM
Where is confirmation of this ? I actually had an email response from lee this afternoon stating that my complaint had been logged?
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on September 23, 2024, 09:08:08 PM
It's no surprise he's gone to be honest, he's job became untenable the moment Heck came in because let's face it Heck has no interest in liaising with the fans
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on September 23, 2024, 09:11:12 PM
Surprised it hasn't got it's own thread judging by the respect shown on here for his service over the years.
When you think of all the daft threads that get started lately...
Anyway thanks Lee, all the best for the future


Anyone who wishes can start a thread?

Sad to see Lee Preece go, must have been a tough couple of weeks. I look forward to the H&V exclusive scoop with him.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 23, 2024, 09:20:23 PM
Surprised it hasn't got it's own thread judging by the respect shown on here for his service over the years.
When you think of all the daft threads that get started lately...
Anyway thanks Lee, all the best for the future


Anyone who wishes can start a thread?

Sad to see Lee Preece go, must have been a tough couple of weeks. I look forward to the H&V exclusive scoop with him.
It was a nod to Footy actually, perhaps he's still in the Israel/Palestine chat?
Hopefully Lee is allowed to pass on his insight as to what is going on behind the scenes.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 23, 2024, 09:20:32 PM
Just wondering about the Holte Suite, and I really can’t see how anyone can look at the opportunity it had to generate real revenue, by getting staffed and run properly, and not doing so. Especially with the Witton Arms down the road packing them in pre and post match. You can’t tell me that the Holte Suite takes more money on a match day than the Witton Arms does?
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 23, 2024, 09:26:26 PM
I bet it does now 400 people pay £150 each for the privilege.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 23, 2024, 09:43:03 PM
Where is confirmation of this ? I actually had an email response from lee this afternoon stating that my complaint had been logged?
Yeah , said earlier , where is this news coming from ? Maybe wait for any official news. Hope he's ok mostly , wankers like Heck should not be forcing employees out who have dedicated their lives to the club.














Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 23, 2024, 09:43:39 PM
Just wondering about the Holte Suite, and I really can’t see how anyone can look at the opportunity it had to generate real revenue, by getting staffed and run properly, and not doing so. Especially with the Witton Arms down the road packing them in pre and post match. You can’t tell me that the Holte Suite takes more money on a match day than the Witton Arms does?
Don't know about before the game or after but enjoyed having a drink there at halftime, trouble is you had to shovel a pint down your neck in about 15 minutes and that's if opened on time and then shouted at by that pain of a steward to get out now or he would put you against a firing squad,( slight exaggeration) and I now refuse to buy any alcohol or food in the ground so lost revenue there
Title: Re: Chris Heck - President of Business Operations
Post by: TonyD on September 23, 2024, 10:44:56 PM
I think I read somewhere that across the board they doubled the price of all the hospitality seats this season.

That would explain a lot of empty seats.   
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 23, 2024, 11:06:07 PM
Somebody on Twitter is claiming that the attendance for Wolves was 39Kish. If true, for a Saturday 3pm kick off that's not televised, that's woeful.

That AV Updates? Not the most reliable. MoTD had attendance as well over 42k.

SSN played their clip of the game on Saturday night and the score caption included the attendance as 42,700-ish. Sorry Lou for not remembering exactly.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 23, 2024, 11:12:21 PM
I think I read somewhere that across the board they doubled the price of all the hospitality seats this season.

That would explain a lot of empty seats.
Correct , there or thereabouts depending which area you were. I know a few who said adios , and some bit the bullet and coughed up
Title: Re: Chris Heck - President of Business Operations
Post by: TonyD on September 23, 2024, 11:26:56 PM
Loads of hospitality left for the Munich game.
They would have sold it out at last season’s prices.

There is a new place in the Witton Lane called The Aston.     Looks nice.

But it is a grand a seat.  £1,080 for one game.    What the actual fuck.   Who is going to pay that?
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on September 24, 2024, 01:04:41 AM
Loads of hospitality left for the Munich game.
They would have sold it out at last season’s prices.

There is a new place in the Witton Lane called The Aston.     Looks nice.

But it is a grand a seat.  £1,080 for one game.    What the actual fuck.   Who is going to pay that?

Risso 😉
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 24, 2024, 01:36:44 AM
Where is confirmation of this ? I actually had an email response from lee this afternoon stating that my complaint had been logged?

Was thinking the same, we exchanged texts end of Friday:

My haranguing (read very politely following up) where face painters were going to be. as it turned out, they were not going to be anywhere as promised, including to a 3 and 5yo.(Heck out etc).

You may not be surprised my last minute effort against the clock in the car before the schlepp to the ground resulted in tears from my eldest little AV🥲, though my youngest was more accepting.
My Halloween efforts have gone down exceptionally well but a true artist needs time blah blah.


Back to the off topic; Lee indeed appreciated the positive feedback for fielding the recent sh*tshow. 
Title: Re: Chris Heck - President of Business Operations
Post by: adrenachrome on September 24, 2024, 01:41:11 AM
Loads of hospitality left for the Munich game.
They would have sold it out at last season’s prices.

There is a new place in the Witton Lane called The Aston.     Looks nice.

But it is a grand a seat.  £1,080 for one game.    What the actual fuck.   Who is going to pay that?

Risso 😉

That's a cracker!

Seriously, though, has Heck considered donating these ticket to Labour Party Cabinet members? Rachel Reeves would be up for it, and Jessie Phillips says it fine and dandy. A bit on influence for ground redevelopment issues and suchlike would not go amiss.

Gotta grease dem wheels.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 24, 2024, 09:10:40 AM
Loads of hospitality left for the Munich game.
They would have sold it out at last season’s prices.

There is a new place in the Witton Lane called The Aston.     Looks nice.

But it is a grand a seat.  £1,080 for one game.    What the actual fuck.   Who is going to pay that?

Risso 😉

Not guilty your honour! That's what they were trying to charge us, which is more than double for the same thing last year, so they were politely invited to poke it.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 24, 2024, 09:20:50 AM
217 hospitality tickets left.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 24, 2024, 09:28:42 AM
217 hospitality tickets left.

Be interesting to see how many GA+ season tickets are left unsold after the deadline to buy those passes.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 24, 2024, 09:30:19 AM
I've just seen that Platinum Plus that makes you buy a further GA+/Hospitality seat for another fixture.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 24, 2024, 09:31:12 AM
I've fallen into the trap of counting those tickets before, only to find they keep changing and more being added.

There's definitely something going on, either with people getting their seats held and then declining them, or something to give the illusion there are less available to convince people to buy no or miss out.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 24, 2024, 10:03:55 AM
 2,000 empty seats for a local derby and struggling to sell out when the team is playing in the bloody Champions League against Bayern Munich should have alarm bells ringing loud and clear for our owners. I don't buy the excuse that we have to satisfy ffp because other clubs have managed it without the need to alienate the fanbase with an exorbitant pricing policy. As you may be able to guess I'm fuming that i will have to settle for watching Villa v Bayern on TV in the knowledge that there may well be empty seats in the ground that I'm priced out of buying.
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on September 24, 2024, 10:44:42 AM
Where is confirmation of this ? I actually had an email response from lee this afternoon stating that my complaint had been logged?

Was thinking the same, we exchanged texts end of Friday:

My haranguing (read very politely following up) where face painters were going to be. as it turned out, they were not going to be anywhere as promised, including to a 3 and 5yo.(Heck out etc).

You may not be surprised my last minute effort against the clock in the car before the schlepp to the ground resulted in tears from my eldest little AV🥲, though my youngest was more accepting.
My Halloween efforts have gone down exceptionally well but a true artist needs time blah blah.


Back to the off topic; Lee indeed appreciated the positive feedback for fielding the recent sh*tshow. 

He's leaving some point in November. Would be nice if we could all send him positive emails wishing him well in that time, god knows he's earned it.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 24, 2024, 11:34:17 AM
Thanks Exigo. I agree, though wary of bombarding further, but why not!

I’ve really appreciated him.
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on September 24, 2024, 11:37:38 AM
He's confirmed he's here until the end of November.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on September 24, 2024, 11:46:16 AM
Just completed the questionnaire from the Villa about my match day experience on Saturday - it will be interesting to see what the feedback is from the Villa fans
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 24, 2024, 11:55:45 AM
Just completed the questionnaire from the Villa about my match day experience on Saturday - it will be interesting to see what the feedback is from the Villa fans

Other than the lower Holte access, were there any other problems on Saturday?  Holte Upper seemed to run as smoothly as any other matchday really.  So however I feel about the empty seats, catering and ticket prices etc, I can't say there was anything bad about my experience tbf.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on September 24, 2024, 12:11:13 PM
Just completed the questionnaire from the Villa about my match day experience on Saturday - it will be interesting to see what the feedback is from the Villa fans

Other than the lower Holte access, were there any other problems on Saturday?  Holte Upper seemed to run as smoothly as any other matchday really.  So however I feel about the empty seats, catering and ticket prices etc, I can't say there was anything bad about my experience tbf.
DE upper was fine at 2:30 too, although there was a latecomer who said there were queues at 3pm to get in
Title: Re: Chris Heck - President of Business Operations
Post by: Bad English on September 24, 2024, 12:12:56 PM
He's confirmed he's here until the end of November.
Given the elogious comments on here and elsewhere, he should be on gardening leave s of 01/10/24.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on September 24, 2024, 12:46:51 PM
eulogious? (Red ink, must do… etc)
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 24, 2024, 01:46:00 PM
eulogious? (Red ink, must do… etc)
I had to Google "elogious" lol
Title: Re: Chris Heck - President of Business Operations
Post by: artvandelay on September 24, 2024, 01:54:02 PM
Upper Holte was a nightmare to enter on Saturday. Arriving at 1442 we finally got into the ground at 1501, missing the Gary Shaw tribute
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on September 24, 2024, 01:57:18 PM
Upper Holte was a nightmare to enter on Saturday. Arriving at 1442 we finally got into the ground at 1501, missing the Gary Shaw tribute

18 minutes before kick off when there have been some known challenges getting in is cutting it very tight.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on September 24, 2024, 02:01:14 PM
Yep, it’s the fans’ fault that Villa’s new turnstile technology actually slows down the process of entering the ground. We just need to shut up and turn up earlier than we have done before
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 24, 2024, 02:08:01 PM
Upper Holte was a nightmare to enter on Saturday. Arriving at 1442 we finally got into the ground at 1501, missing the Gary Shaw tribute
Strange, left-hand side I was at the steps no earlier than 2.35pm, picked the shortest queue and got in within minutes.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 24, 2024, 02:08:57 PM
Upper Holte was a nightmare to enter on Saturday. Arriving at 1442 we finally got into the ground at 1501, missing the Gary Shaw tribute

18 minutes before kick off when there have been some known challenges getting in is cutting it very tight.
Tbf, Art's van was delayed.
Title: Re: Chris Heck - President of Business Operations
Post by: Bully2345 on September 24, 2024, 02:11:46 PM
I've seen people on social media be told to get there earlier but if Tesco put in a new till that made the queues three times as long with the same customer behaviours, it wouldn't be acceptable for Tesco to say "just allow more time for your shopping then".

I don't know why some people are so quick to defend Villa on stuff like this
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 24, 2024, 02:19:10 PM
Upper Holte was a nightmare to enter on Saturday. Arriving at 1442 we finally got into the ground at 1501, missing the Gary Shaw tribute

18 minutes before kick off when there have been some known challenges getting in is cutting it very tight.

Not a great reply mate, twenty minutes SHOULD be (and used to be) plenty of time to get in. It's not like the majority of people are getting there at that time, most people are getting there in plenty of time but are still missing bits of the game because the club haven't organised things properly.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 24, 2024, 02:46:48 PM
Upper Holte was a nightmare to enter on Saturday. Arriving at 1442 we finally got into the ground at 1501, missing the Gary Shaw tribute

18 minutes before kick off when there have been some known challenges getting in is cutting it very tight.

Not a great reply mate, twenty minutes SHOULD be (and used to be) plenty of time to get in. It's not like the majority of people are getting there at that time, most people are getting there in plenty of time but are still missing bits of the game because the club haven't organised things properly.

You've got to laugh, for probably 20 years I D have considered getting to the ground more than 5 mins before kick off extremely uncool, and time wasted that could've have been spent in the pub.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 24, 2024, 02:51:49 PM
I've seen people on social media be told to get there earlier but if Tesco put in a new till that made the queues three times as long with the same customer behaviours, it wouldn't be acceptable for Tesco to say "just allow more time for your shopping then".

I don't know why some people are so quick to defend Villa on stuff like this

Indeed, it is like they think being a fan means Villa can never be wrong
Title: Re: Chris Heck - President of Business Operations
Post by: artvandelay on September 24, 2024, 03:15:33 PM
Upper Holte was a nightmare to enter on Saturday. Arriving at 1442 we finally got into the ground at 1501, missing the Gary Shaw tribute

18 minutes before kick off when there have been some known challenges getting in is cutting it very tight.
No it's not, I've been going into that turnstile every game for 25 years, with certain exceptions 5 minutes has historically been enough time. In any case, how insensitive to comment on someone's timekeeping when you don't know the circumstances that caused the timing, in my case it was a family bereavement. Easy to comment from afar I suppose.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 24, 2024, 03:53:48 PM
Upper Holte was a nightmare to enter on Saturday. Arriving at 1442 we finally got into the ground at 1501, missing the Gary Shaw tribute

18 minutes before kick off when there have been some known challenges getting in is cutting it very tight.

Not a great reply mate, twenty minutes SHOULD be (and used to be) plenty of time to get in. It's not like the majority of people are getting there at that time, most people are getting there in plenty of time but are still missing bits of the game because the club haven't organised things properly.

I gave myself half an hour at the Arsenal and Everton games and still missed the kick off. I still waited 15 minutes on Saturday which was lucky as the queues had doubled 5 minutes after I had got there. The queues don’t move quickly enough so I’m thinking how early do I have to get there for the Bayern game?
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 24, 2024, 04:15:49 PM
I've seen people on social media be told to get there earlier but if Tesco put in a new till that made the queues three times as long with the same customer behaviours, it wouldn't be acceptable for Tesco to say "just allow more time for your shopping then".

I don't know why some people are so quick to defend Villa on stuff like this

Indeed, it is like they think being a fan means Villa can never be wrong

And yet there are others who criticise at every turn, as if that's their raison d'etre.

Balance is needed, praise and criticism where it's due. And given this is a discussion forum, it's good to have opposing views, unless of course you don't agree with mine.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 24, 2024, 04:24:03 PM
But queues at the turnstiles aren't remotely defensible, and nor is the attitude of "well get there earlier then."
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 24, 2024, 04:24:35 PM
Balance is critical for sure. I thought the original comment was in reference to social media rather than any poster here, and that is certainly what I had in my mind,
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 24, 2024, 05:00:30 PM
But queues at the turnstiles aren't remotely defensible, and nor is the attitude of "well get there earlier then."

People should get there, have a fucking think about how the ticket works beforehand and be ready.

It's the equivalent of being in a supermarket and the person in front starts scrabbling around in their handbag looking for the exact change, or the person at the ATM who checks their balance, checks their balance on another card, goes back to the first card and fucks about holding everyone else up.

This will all be forgotten soon enough when people learn how to do it. We're not the only club doing it this way, and surely it's not much to ask people to be prepared?

I've used contactless tickets at Villa for years and not been held up, tap and go. It's the way the world is going.

What the club should have done of course, is help everyone, have stewards checking phones were ready before people got to the turnstile and sorted it. It doesn't take a rocket scientist to work that out. The club fucked it up.

Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on September 24, 2024, 05:33:35 PM
Upper Holte was a nightmare to enter on Saturday. Arriving at 1442 we finally got into the ground at 1501, missing the Gary Shaw tribute

18 minutes before kick off when there have been some known challenges getting in is cutting it very tight.

Not a great reply mate, twenty minutes SHOULD be (and used to be) plenty of time to get in. It's not like the majority of people are getting there at that time, most people are getting there in plenty of time but are still missing bits of the game because the club haven't organised things properly.

I get that. But it’s not like it used to be. I’m not excusing what’s happening and it should be better. The club have to fix it. But given that it’s not perfect I’d be giving myself more time. I understand people have a routine and they like to stick to that. And even in a perfect situation shit can still go wrong.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 24, 2024, 05:44:01 PM
Or as they did in the Tritiny open up another bank of turnstiles that have apparently been shut for the last couple of seasons... according to the head steward.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 24, 2024, 05:54:32 PM

I get that. But it’s not like it used to be. I’m not excusing what’s happening and it should be better. The club have to fix it. But given that it’s not perfect I’d be giving myself more time. I understand people have a routine and they like to stick to that. And even in a perfect situation shit can still go wrong.

Or people have jobs and family commitments that mean they can't get there earlier just because the club can't implement things properly.
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on September 24, 2024, 05:56:07 PM
But queues at the turnstiles aren't remotely defensible, and nor is the attitude of "well get there earlier then."

People should get there, have a fucking think about how the ticket works beforehand and be ready.

It's the equivalent of being in a supermarket and the person in front starts scrabbling around in their handbag looking for the exact change, or the person at the ATM who checks their balance, checks their balance on another card, goes back to the first card and fucks about holding everyone else up.

This will all be forgotten soon enough when people learn how to do it. We're not the only club doing it this way, and surely it's not much to ask people to be prepared?

I've used contactless tickets at Villa for years and not been held up, tap and go. It's the way the world is going.

What the club should have done of course, is help everyone, have stewards checking phones were ready before people got to the turnstile and sorted it. It doesn't take a rocket scientist to work that out. The club fucked it up.

If it was that simple, I have IT qualifications so I have no problem with getting my phone ready to go through the turnstiles as I did with 0 problems at the Everton match but when I did the exact same thing against Wolves it took 3 attempts. In my opinion this isn't a user error this is quite clearly a rubbish system that Villa are using.
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on September 24, 2024, 06:02:27 PM
But queues at the turnstiles aren't remotely defensible, and nor is the attitude of "well get there earlier then."

People should get there, have a fucking think about how the ticket works beforehand and be ready.

It's the equivalent of being in a supermarket and the person in front starts scrabbling around in their handbag looking for the exact change, or the person at the ATM who checks their balance, checks their balance on another card, goes back to the first card and fucks about holding everyone else up.

This will all be forgotten soon enough when people learn how to do it. We're not the only club doing it this way, and surely it's not much to ask people to be prepared?

I've used contactless tickets at Villa for years and not been held up, tap and go. It's the way the world is going.

What the club should have done of course, is help everyone, have stewards checking phones were ready before people got to the turnstile and sorted it. It doesn't take a rocket scientist to work that out. The club fucked it up.



Never had any issues last season Drummond, but this season it is different. It’s a large screen and there seems to be a slightly different knack for each type of phone. The instruction for mine is to hold it up & tap the top of my phone screen, but that just makes my season ticket disappear from the screen. I think mine works best held near the top of the screen, but that’s not the same for everyone. The stewards are just saying ‘try this, ok, try that, ok, turn it round, move it up a. It, move it down a bit’. No one knows, it’s not just a case of people not being ready.
Title: Re: Chris Heck - President of Business Operations
Post by: dekko on September 24, 2024, 06:16:45 PM
Yeah, I'm not having the 'user error' thing either.

Arsenal - tried the NFC method (tap the phone against the top) and no response.  Opened up the QR code and got in using that.
Everton - tried NFC - got the green lights that should indicate it worked, turnstile wouldn't budge.  Tried again and this time got a red light.  Opened up the QR code and got in using that.
Wolves - NFC method worked first time.

There's clearly some kind of inconsistency or issue with the technology or how its been employed.  Even though it eventually worked each time it was taking me a hell of a lot longer than tapping the physical ticket ever did - multiply that extra time by several thousand for everyone else trying to get in and its no surprise that there are crazy queues.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 24, 2024, 06:20:27 PM
There was different hardware at Arsenal vs Wolves too.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on September 24, 2024, 07:54:02 PM
But queues at the turnstiles aren't remotely defensible, and nor is the attitude of "well get there earlier then."

People should get there, have a fucking think about how the ticket works beforehand and be ready.

It's the equivalent of being in a supermarket and the person in front starts scrabbling around in their handbag looking for the exact change, or the person at the ATM who checks their balance, checks their balance on another card, goes back to the first card and fucks about holding everyone else up.

This will all be forgotten soon enough when people learn how to do it. We're not the only club doing it this way, and surely it's not much to ask people to be prepared?

I've used contactless tickets at Villa for years and not been held up, tap and go. It's the way the world is going.

What the club should have done of course, is help everyone, have stewards checking phones were ready before people got to the turnstile and sorted it. It doesn't take a rocket scientist to work that out. The club fucked it up.


Yes but there's clearly a specific problem with the Holte Lower as the queues there seem to be far worse than everywhere else.  As I mentioned I got pretty much straight in the upper at 2.35 whereas the queues for the lower at that time were reaching the car park
.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 24, 2024, 08:14:15 PM
But queues at the turnstiles aren't remotely defensible, and nor is the attitude of "well get there earlier then."

People should get there, have a fucking think about how the ticket works beforehand and be ready.

It's the equivalent of being in a supermarket and the person in front starts scrabbling around in their handbag looking for the exact change, or the person at the ATM who checks their balance, checks their balance on another card, goes back to the first card and fucks about holding everyone else up.

This will all be forgotten soon enough when people learn how to do it. We're not the only club doing it this way, and surely it's not much to ask people to be prepared?

I've used contactless tickets at Villa for years and not been held up, tap and go. It's the way the world is going.

What the club should have done of course, is help everyone, have stewards checking phones were ready before people got to the turnstile and sorted it. It doesn't take a rocket scientist to work that out. The club fucked it up.
Steward did say people had issues with the digital ticket and were sent to the ticket office and came back with a printed ticket and it still didn't work,I only used the OR code on the phone and no problem
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 24, 2024, 08:26:25 PM
But queues at the turnstiles aren't remotely defensible, and nor is the attitude of "well get there earlier then."

People should get there, have a fucking think about how the ticket works beforehand and be ready.

It's the equivalent of being in a supermarket and the person in front starts scrabbling around in their handbag looking for the exact change, or the person at the ATM who checks their balance, checks their balance on another card, goes back to the first card and fucks about holding everyone else up.

This will all be forgotten soon enough when people learn how to do it. We're not the only club doing it this way, and surely it's not much to ask people to be prepared?

I've used contactless tickets at Villa for years and not been held up, tap and go. It's the way the world is going.

What the club should have done of course, is help everyone, have stewards checking phones were ready before people got to the turnstile and sorted it. It doesn't take a rocket scientist to work that out. The club fucked it up.


Yes but there's clearly a specific problem with the Holte Lower as the queues there seem to be far worse than everywhere else.  As I mentioned I got pretty much straight in the upper at 2.35 whereas the queues for the lower at that time were reaching the car park
.
The queues for the North Stand have stretched half way across the car park 15 minutes before kick off for Everton
and  Wolves.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 24, 2024, 11:26:41 PM
However you look at it 2000 empty seats at any premier league ground is bad and these days unheard of. The fact we had that for a Saturday 3pm for a local derby should set alarm bells ringing. 
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on September 24, 2024, 11:37:27 PM
Somebody on Twitter is claiming that the attendance for Wolves was 39Kish. If true, for a Saturday 3pm kick off that's not televised, that's woeful.

That AV Updates? Not the most reliable. MoTD had attendance as well over 42k.

SSN played their clip of the game on Saturday night and the score caption included the attendance as 42,700-ish. Sorry Lou for not remembering exactly.

Thanks Percy, Risso. That’s very interesting, as the Beeb has put out 39,978 as their official figure, sometime today!

Appreciate the comment re MOTD as well, DB 👍
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 24, 2024, 11:38:55 PM
39,978 is on a few pages now. That is dreadful, frankly.
Title: Re: Chris Heck - President of Business Operations
Post by: FrankyH on September 24, 2024, 11:48:12 PM
39,978 is on a few pages now. That is dreadful, frankly.

Yep , and that lies at the door of one employee of Aston Villa Football Club.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 24, 2024, 11:49:32 PM
I'm not convinced that's right. 39,978 was our attendance v Wolves 4th Jan 2023. Seems a hell of a coincidence to have exactly the same again against the same side when that's our lowest PL attendance since promotion, barring covid obviously.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 24, 2024, 11:53:11 PM
Well that's the figure on the BBC now as well. Coincidence or not, there were loads of empty seats, and so 2Kish off feels about right.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 24, 2024, 11:55:21 PM
Yeah but Heck makes it up as he goes along. "Another "amazing success". Go Heck!
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 24, 2024, 11:56:58 PM
39,978 is on a few pages now. That is dreadful, frankly.

Yep , and that lies at the door of one employee of Aston Villa Football Club.

On the face of it yes. Heck will be looking at gate receipts and all the add ons to determine if it’s that bad. Assume it’s a loss of £100k on gate receipts alone, will the hospitality packages make up the shortfall?
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 25, 2024, 12:15:36 AM
But queues at the turnstiles aren't remotely defensible, and nor is the attitude of "well get there earlier then."

People should get there, have a fucking think about how the ticket works beforehand and be ready.

It's the equivalent of being in a supermarket and the person in front starts scrabbling around in their handbag looking for the exact change, or the person at the ATM who checks their balance, checks their balance on another card, goes back to the first card and fucks about holding everyone else up.

This will all be forgotten soon enough when people learn how to do it. We're not the only club doing it this way, and surely it's not much to ask people to be prepared?

I've used contactless tickets at Villa for years and not been held up, tap and go. It's the way the world is going.

What the club should have done of course, is help everyone, have stewards checking phones were ready before people got to the turnstile and sorted it. It doesn't take a rocket scientist to work that out. The club fucked it up.

If it was that simple, I have IT qualifications so I have no problem with getting my phone ready to go through the turnstiles as I did with 0 problems at the Everton match but when I did the exact same thing against Wolves it took 3 attempts. In my opinion this isn't a user error this is quite clearly a rubbish system that Villa are using.

Pretty sure your IT qualifications will swiftly be revoked if your first response isn’t ‘user error’.  :P
Title: Re: Chris Heck - President of Business Operations
Post by: artvandelay on September 25, 2024, 02:22:06 AM
You clearly chosen to live in Canada and don’t bother going to games. You’ve insulted me because my grandma had the audacity to die, what else would you like to work perfectly? Any apology?
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on September 25, 2024, 03:59:59 AM
You clearly chosen to live in Canada and don’t bother going to games. You’ve insulted me because my grandma had the audacity to die, what else would you like to work perfectly? Any apology?

I didn’t know where to start with that. I’m sorry your grandma died. You didn’t give the impression you still went to the game and arrived when you did because of a family tragedy. As for me living in Canada. Well yeh I do. What that has to do with anything I have no idea.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 25, 2024, 07:48:44 AM
It doesn't matter what the reason is though. People have busy lives, and should be able to get into a game 20 minutes before kick off, like they always used to.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 25, 2024, 08:04:53 AM
Without getting too forensic about this, but wasn't one of the contributing factors to Hillsborough a lack of capacity at the turnstiles which caused a dangerous build-up of fans outside the stadium. Fast forward to the Champions League final a couple of years ago when Liverpool fans again had issues with the capacity of turnstiles.

The problems at Villa Park this season have been when the weather is good too - imagine standing outside for 40 minutes in the freezing rain - hardly ideal for younger and older fans, even more so when the previous system worked efficiently.

It's another backward step by the club.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 25, 2024, 08:14:25 AM
As the late, great John Handley said about the introduction of season cards, "We didn't do it first because we wanted other clubs to make the mistakes." This should have been tested, tested and tested again until we made sure it works, well before the first match.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on September 25, 2024, 08:17:52 AM
The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on September 25, 2024, 08:40:57 AM
I never have much of a problem accessing the UH (Trinity Road side) but, and I pointed this out before the start of the season, there were always large queues for the lower and across Trinity Road for the LT before the introduction of the new technology. So it may actually be a question of turnstile capacity with the added complication of electronic ST's.

As for arriving early, the concourse in the UH is particularly inhospitable. Always freezing in the winter and that's before you mention the poor catering so I'm happy to spend the least amount of time there as possible. The Fan Zone(s) just don't appeal so I'll stay in the pub. Which is precisely why the club don't want me. My commitment to a ST is not nearly enough and eventually I'll stop going and they can charge someone three times the price for my seat, the problem with that is the lack of market which we are seeing now.....Birmingham, and in particular, Aston is not London however well we do on the pitch.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 25, 2024, 08:41:32 AM
Isn't there a Premier League requirement for all clubs to introduce it within the next two years or something?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 25, 2024, 09:07:42 AM
The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.
Title: Re: Chris Heck - President of Business Operations
Post by: olaftab on September 25, 2024, 09:21:16 AM
39,978 is on a few pages now. That is dreadful, frankly.
Yep , and that lies at the door of one employee of Aston Villa Football Club.
On the face of it yes. Heck will be looking at gate receipts and all the add ons to determine if it’s that bad. Assume it’s a loss of £100k on gate receipts alone, will the hospitality packages make up the shortfall?
Obviously not as almost all the 2000+ plus empty seats were  GA+ set-aside seats. Hospitality packages are not selling.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 25, 2024, 09:25:52 AM
There's a 1 in 95 million chance of having the same attendance against the Wolves, roughly 35 home games apart, with the same number of season ticket holders and same number of away fans.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 25, 2024, 10:08:39 AM
Having empty seats in the stands when we are performing as we are on the pitch is, quite frankly, unforgiveable - whichever way you look at it.  Denying fans the opportunity to support the team purely at the altar of greed is not a good look at all.
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on September 25, 2024, 10:20:37 AM
Without getting too forensic about this, but wasn't one of the contributing factors to Hillsborough a lack of capacity at the turnstiles which caused a dangerous build-up of fans outside the stadium. Fast forward to the Champions League final a couple of years ago when Liverpool fans again had issues with the capacity of turnstiles.

The problems at Villa Park this season have been when the weather is good too - imagine standing outside for 40 minutes in the freezing rain - hardly ideal for younger and older fans, even more so when the previous system worked efficiently.

It's another backward step by the club.

When I was outside after 3pm people were shouting ‘Just open the gates!’ ….everyone saying amongst themselves ‘it’s not as if we’d be stood here for this long without tickets..’
I know the whole set up of the Holte End is different to Hillsborough, but I found it chilling tbh.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 25, 2024, 10:31:20 AM
I don't think people would be quite so patient if it hammering down with rain or freezing cold.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on September 25, 2024, 10:39:13 AM
I don't think people would be quite so patient if it hammering down with rain or freezing cold.

Or if an early goal was scored while people were stuck outside.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 25, 2024, 10:43:32 AM
Maybe someone needs to have a word with the police about dangerous situations that the company holding the large scale event seem to be doing little to resolve.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 25, 2024, 10:46:48 AM
Without getting too forensic about this, but wasn't one of the contributing factors to Hillsborough a lack of capacity at the turnstiles which caused a dangerous build-up of fans outside the stadium. Fast forward to the Champions League final a couple of years ago when Liverpool fans again had issues with the capacity of turnstiles.

The problems at Villa Park this season have been when the weather is good too - imagine standing outside for 40 minutes in the freezing rain - hardly ideal for younger and older fans, even more so when the previous system worked efficiently.

It's another backward step by the club.

When I was outside after 3pm people were shouting ‘Just open the gates!’ ….everyone saying amongst themselves ‘it’s not as if we’d be stood here for this long without tickets..’
I know the whole set up of the Holte End is different to Hillsborough, but I found it chilling tbh.

At the Arsenal game whilst we were waiting outside I was saying to those around me to brace themselves if that walk on music booms out because there could be a surge from behind as one of two pissed people were already jostling trying to get through the queues….it was potentially very dangerous
Title: Re: Chris Heck - President of Business Operations
Post by: Stinkin_Thinkin on September 25, 2024, 10:55:16 AM
I have a sneaking suspision the main cause of the queue is operator error...nfc is disabled or something like that. Blokes of a certain age use a phone as a phone with a bit of perving at naked women thrown in. Unless you've been to stadium concerts nfc is something people turn off to preserve battery life, like bluetoof and all the other bullshit running in the background.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on September 25, 2024, 10:58:19 AM
The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 25, 2024, 11:02:35 AM
The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.

Yes sorry of course the reasons are clear, I meant I haven't seen any weak-as-piss excuse rolled out to justify it.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on September 25, 2024, 11:16:35 AM
The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.

Yes sorry of course the reasons are clear, I meant I haven't seen any weak-as-piss excuse rolled out to justify it.

Progress innit.

'People fascinated by the idea of progress never suspect that every step forward is also a step on the way to the end'
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 25, 2024, 11:18:25 AM
True dat.
Title: Re: Chris Heck - President of Business Operations
Post by: dekko on September 25, 2024, 11:22:17 AM
I have a sneaking suspision the main cause of the queue is operator error...nfc is disabled or something like that. Blokes of a certain age use a phone as a phone with a bit of perving at naked women thrown in. Unless you've been to stadium concerts nfc is something people turn off to preserve battery life, like bluetoof and all the other bullshit running in the background.

I'm pretty good with technology (its my day job) and I had no idea until just before the 2nd game that with my phone you've actually gotta go into the settings and turn NFC on manually.

Still had problems with the turnstile itself mind (it accepted the ticket but then the gate wouldnt open etc).

Title: Re: Chris Heck - President of Business Operations
Post by: Duncan Shaw on September 25, 2024, 11:28:11 AM
Having empty seats in the stands when we are performing as we are on the pitch is, quite frankly, unforgiveable - whichever way you look at it.  Denying fans the opportunity to support the team purely at the altar of greed is not a good look at all.
This is the post that has hit the nail on the head for me.  Should be shared wide and far.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 25, 2024, 11:37:44 AM
Heck actually posted a picture of the current north stand once the Adidas logo was added (with seats that are cutting people) and put 'progress' if he thinks this is progress then we are in the shit . 

Something needs to change
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 25, 2024, 11:40:11 AM
My season ticket worked on Saturday via NFC, my son's did not and required the QR code. Same phone. I am not convinced operator error is the issue.

I've yet to attend anywhere, football or otherwise where NFC/QR code access doesn't increase queue time.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 25, 2024, 11:40:49 AM
Heck actually posted a picture of the current north stand once the Adidas logo was added (with seats that are cutting people) and put 'progress' if he thinks this is progress then we are in the shit . 

Something needs to change

Yeah, 'progress' is my seat now being wedged in just under the roof in the North Stand on the bit where I used to put my coat and any drinks previously.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 25, 2024, 12:12:50 PM
Heck actually posted a picture of the current north stand once the Adidas logo was added (with seats that are cutting people) and put 'progress' if he thinks this is progress then we are in the shit . 

Something needs to change

Yeah, 'progress' is my seat now being wedged in just under the roof in the North Stand on the bit where I used to put my coat and any drinks previously.

Fuckers. Imagine having to hold your own coat. We're going to the dogs (if not the bogs) I tell you.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 25, 2024, 12:15:54 PM
Heck actually posted a picture of the current north stand once the Adidas logo was added (with seats that are cutting people) and put 'progress' if he thinks this is progress then we are in the shit . 

Something needs to change

Yeah, 'progress' is my seat now being wedged in just under the roof in the North Stand on the bit where I used to put my coat and any drinks previously.

Fuckers. Imagine having to hold your own coat. We're going to the dogs (if not the bogs) I tell you.

Lee likes to have somewhere to put his coat and drinks so he can conspicuously applaud Heck as he makes his way to the Directors' Box.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 25, 2024, 12:19:48 PM
Honestly, imagine Volkswagon having the idea of putting 2 seats on the parcel shelf in a Golf and calling it a 7 seater and you're close to what they've done.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 25, 2024, 12:24:28 PM
Sounds like you had GA+ already if you had your own parcel shelf.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 25, 2024, 01:19:31 PM
I used to have GA+ when the Trinity first opened, I sat right next to the vomitory (nice), and the steward used to bring up a bag of unsold pies to us just after half time.  Happy times.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 25, 2024, 02:23:17 PM
And people still have the temerity to complain about our GA+ offerings. https://x.com/Copa90/status/1838930701934067803
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 25, 2024, 02:26:51 PM
And people still have the temerity to complain about our GA+ offerings. https://x.com/Copa90/status/1838930701934067803

Much like many a teacher reading out the register in my youth, they have the 'r' and the 'y' the wrong way around.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 25, 2024, 04:45:38 PM
And people still have the temerity to complain about our GA+ offerings. https://x.com/Copa90/status/1838930701934067803

Much like many a teacher reading out the register in my youth, they have the 'r' and the 'y' the wrong way around.

My cousins don't have that issue as they spell it with 'ei' rather than a 'y'.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 25, 2024, 05:39:36 PM
Da fuq is nfc ?
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on September 25, 2024, 06:27:11 PM
Da fuq is nfc ?

'Near field communication' - The tech behind mobile phone contactless payments, etc  🥸
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on September 25, 2024, 07:39:18 PM
The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.

I DMed Villa support on Monday morning to do exactly this, and they transferred it inside an hour. No charge. No issue. It was clarified at the start of the season that it was legit to reassign your season ticket for a game you can't make.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 25, 2024, 07:45:26 PM
The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.

I DMed Villa support on Monday morning to do exactly this, and they transferred it inside an hour. No charge. No issue. It was clarified at the start of the season that it was legit to reassign your season ticket for a game you can't make.

When you say you DM’d them do you mean on X
Did you then sort it all out on X

I’m only asking because I reassigned mine but did it on the phone which took an hour and a half to get through which I’m not doing again
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 25, 2024, 07:48:11 PM
When you say you DM’d them do you mean on X
Did you then sort it all out on X

I’m only asking because I reassigned mine but did it on the phone which took an hour and a half to get through which I’m not doing again


People seem to get decent ticket responses when messaging Villa through this page

https://x.com/AVFCSupport
Title: Re: Chris Heck - President of Business Operations
Post by: spangley1812 on September 25, 2024, 07:55:30 PM
When you say you DM’d them do you mean on X
Did you then sort it all out on X

I’m only asking because I reassigned mine but did it on the phone which took an hour and a half to get through which I’m not doing again


People seem to get decent ticket responses when messaging Villa through this page

https://x.com/AVFCSupport

Yes that works fine but you need to give them your fan ID and the fan ID of the person who you are transferring it to
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 25, 2024, 08:01:22 PM
It’s taken me 7 days of trying and an hour and fifteen minutes on hold today to upgrade a ticket this week. Can’t do it online as you have to pay the difference.

They don’t make it easy.
Title: Re: Chris Heck - President of Business Operations
Post by: WassallVillain on September 25, 2024, 08:25:38 PM
It’s taken me 7 days of trying and an hour and fifteen minutes on hold today to upgrade a ticket this week. Can’t do it online as you have to pay the difference.

They don’t make it easy.
I finally got through today. I’ve been trying since Friday and kept getting “we’re too busy go away” message.  Tried the ring after 16:30 Approach. 27 in the Queue finally got to an answer in 30 minutes.  Excellent operator sorted me with print at home tickets in 2 minutes. Could have moaned but they’ve ground me down to being grateful for a morsel.
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on September 25, 2024, 10:04:30 PM
The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.

I DMed Villa support on Monday morning to do exactly this, and they transferred it inside an hour. No charge. No issue. It was clarified at the start of the season that it was legit to reassign your season ticket for a game you can't make.

When you say you DM’d them do you mean on X
Did you then sort it all out on X

I’m only asking because I reassigned mine but did it on the phone which took an hour and a half to get through which I’m not doing again


Yep, it's one of the few reasons to stay on whatever twitter is called.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on September 26, 2024, 07:17:29 AM
The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.

I DMed Villa support on Monday morning to do exactly this, and they transferred it inside an hour. No charge. No issue. It was clarified at the start of the season that it was legit to reassign your season ticket for a game you can't make.

Well, speaking as you find, I got not response on Twitter when trying to reassign the Arsenal game, then a long wait on the phone to be put through, then a very frustrating conversation which still ended without what I wanted. Simply passing a plastic card was far too simple and easy it seems. But keeping the punters happy no longer seems a priority.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 26, 2024, 09:26:02 AM
The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.

I DMed Villa support on Monday morning to do exactly this, and they transferred it inside an hour. No charge. No issue. It was clarified at the start of the season that it was legit to reassign your season ticket for a game you can't make.

When you say you DM’d them do you mean on X
Did you then sort it all out on X

I’m only asking because I reassigned mine but did it on the phone which took an hour and a half to get through which I’m not doing again


Yep, it's one of the few reasons to stay on whatever twitter is called.

I was upgrading from a u18 to adult so there was a cash adjustment
I’m not sure they can take money on X



Title: Re: Chris Heck - President of Business Operations
Post by: MorrisNielson on September 26, 2024, 10:46:58 AM
I'm not convinced that's right. 39,978 was our attendance v Wolves 4th Jan 2023. Seems a hell of a coincidence to have exactly the same again against the same side when that's our lowest PL attendance since promotion, barring covid obviously.
I'm not convinced too, the odds must be very small. Which got me thinking about how many times we’ve had the same attendance figure, so I had a look………..
We’ve been playing league home games at Villa Park since easter 1897, that’s 2316 league games.
Specific attendance figures were only a regular thing post war. Before then it looks like attendances were rounded or estimated. Although there are many specific attendances stated before WWII, such as 41357 for the championship decider in 1898-99.
I have 603 rounded/estimated figures (all taken from the complete record books), that leaves 1713 Villa Park league games. Of them 1565 are individual figures and have never been duplicated, which leaves me a total list of 148 entries of individual home league games.
Since we’ve been all-seater, from 1994-95, we’ve had a total of 53 duplicated attendances, I assume all are sell-outs; namely:
39339 - 7 times in 1996-97
39241 - 7 times in 1998-99
42640 - 6 times in 2007-08
39217 - 6 times in 1999-00
42551 - 5 times in 2005-06 & 2006-07
39372 - 5 times in 1997-98
42602 - 4 times in 2002-03
42585 - 4 times in 2008-09
42788 - 3 times in 2009-10
42593 - 3 times in 2004-05
42573 - 3 times in 2003-04
So that leaves 95 listed Villa Park duplicated attendances.
Only one of these have been duplicated three times, namely 32140 in 1947-48(Chelsea), 1960-61(Fulham) & 1971-72(Oldham).
The other 92 entries are twice replicated.
So then, in terms of attendance figures only 47 have been replicated (92 divide by 2 plus 1).
Interestingly, of these duplicated figures, we’ve never had the same team with the same attendance figure (I’m not counting the 42551 sell-out Liverpool games in 2005-06 & 2006-07). Until now. Assuming the Wolves attendance is accurate.
Disclaimer: Some attendances figures over the years sometimes differ depending on the sources used. Plus the volume of data needed for this means I could have typed errors. So I could be talking nonsense. Also as a general rule, I talk nonsense.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 26, 2024, 10:55:42 AM
No, you talk cold hard facts! And lots of 'em!
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 26, 2024, 04:33:59 PM
Reply from club regarding empty seats



The match on Saturday did not sell out.  Some of the larger groups of seats are GA+ seating.  Had the match of sold out and demand still there, these would have been released in stages as we do for most fixtures.


We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size
 
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 26, 2024, 04:45:41 PM
Reply from club regarding empty seats



The match on Saturday did not sell out.  Some of the larger groups of seats are GA+ seating.  Had the match of sold out and demand still there, these would have been released in stages as we do for most fixtures.


We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size
 

Yes, who the YABADABADOO do they think they are fooling?
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on September 26, 2024, 07:44:00 PM
We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size

Yes, who the YABADABADOO do they think they are fooling?

Sooner or later, they'll realise that those couples and families are the bedrock of our future fanbase.
Title: Re: Chris Heck - President of Business Operations
Post by: Dave on September 26, 2024, 07:50:30 PM
We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size

Yes, who the YABADABADOO do they think they are fooling?

Sooner or later, they'll realise that those couples and families are the bedrock of our future fanbase.

If they don't then there's going to be a proper barney between the club and supporters.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 26, 2024, 08:46:55 PM
We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size

Yes, who the YABADABADOO do they think they are fooling?

Sooner or later, they'll realise that those couples and families are the bedrock of our future fanbase.

If they don't then there's going to be a proper barney between the club and supporters.

And we'll reduce the club to rubble.
Title: Re: Chris Heck - President of Business Operations
Post by: TonyD on September 26, 2024, 10:04:10 PM
Email from the club trying to sell the hospitality seats for Wednesday.
£1,080.
I bought 4. 
Did I fuck.

My first season ticket on the Holte cost £14.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 26, 2024, 10:08:38 PM
Email from the club trying to sell the hospitality seats for Wednesday.
£1,080.
I bought 4. 
Did I fuck.

My first season ticket on the Holte cost £14.
That's Club Chelsea Platinum prices , what is Heck playing at, absolute buffoon
Title: Re: Chris Heck - President of Business Operations
Post by: ender4 on September 26, 2024, 10:32:57 PM
It’s so weird for them to say that they had tickets for sale and didn’t sell out.

I know around 50 people who would definitely have bought a standard ticket for the Wolves match if Villa had any tickets to sell.  And not singles obviously, no-one is going to go and sit alone for a one-off match.

Heck is a complete idiot.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 26, 2024, 10:46:12 PM
Maybe Heck has the geographical nous of Jhon Duran when it comes to areas of England. He must actually think we’re in a suburb of London and the fan base are mostly millionaires. One thing is for sure, Heck must be an idiot if he thinks a lot of fans will hand over £1040 for a football match.
Title: Re: Chris Heck - President of Business Operations
Post by: CLEEVE on September 26, 2024, 11:38:21 PM
Just take a look on the ticket website now and see how many STH have not exercised their right for Bologna. Wow!
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 27, 2024, 08:06:39 AM
Just take a look on the ticket website now and see how many STH have not exercised their right for Bologna. Wow!

Anyone picking the one of four to skip is likely to choose that one…the tw@ will be happy if he can get the extra £20 a head for a non STH to fill the seat.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 27, 2024, 08:21:52 AM
Just take a look on the ticket website now and see how many STH have not exercised their right for Bologna. Wow!

Anyone picking the one of four to skip is likely to choose that one…the tw@ will be happy if he can get the extra £20 a head for a non STH to fill the seat.
This was going to be the acid test for the pricing. If the members don't take up the slack on empty seats and follow the STH with giving it a miss, it could be a poor attendance. I'm not sure how many tourists fancy Bologna on a cold October night in Aston for £97 ?  I'd be very surprised if Bologna bring over 1500 judging by how many empty seats they had at home for their previous tie. It could be as flat as a fart
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on September 27, 2024, 08:22:12 AM
Just take a look on the ticket website now and see how many STH have not exercised their right for Bologna. Wow!

Anyone picking the one of four to skip is likely to choose that one…the tw@ will be happy if he can get the extra £20 a head for a non STH to fill the seat.

Which is the driver to having such a tight window for claiming your seat. I'm not going but all my mates are, I'll save the money for our beano to Bruges.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 27, 2024, 08:23:30 AM
I'm not going to Bologna. I extremely reluctantly got tickets for Bayern, because it's Bayern, but they can piss off with the rest of the games.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 27, 2024, 08:49:37 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 27, 2024, 09:03:02 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.
So about 10,000 going begging then. What a great businessman he is, can't even sell Champions League tickets to STH when we haven't been in the Competition for 40yrs. Know your market, know your customer...he knows neither.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 27, 2024, 09:03:07 AM
We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size

Yes, who the YABADABADOO do they think they are fooling?

Sooner or later, they'll realise that those couples and families are the bedrock of our future fanbase.

If they don't then there's going to be a proper barney between the club and supporters.

And we'll reduce the club to rubble.

They had Betty get this sorted soon.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 27, 2024, 09:12:18 AM
How are people making the calculations that 10,000 STH haven't taken up the option?

Edit just musing over the ticket page and the crazy reality that we're trying to fill a stadium with £90+ tickets and against nobodies as well. The other 3 games have a little something about them whether it's the opposition, the ocassion or geography, but Bologna? Deary me. I've been had off for the thick end of 80 notes for me, never mind thinking £90 is some sort of value. The pricing is abysmal.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 27, 2024, 09:27:01 AM
Nothing too scientific - but looking at centre blocks of stands - which are pretty much all season ticket holders - and seeing how many are for sale.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 27, 2024, 09:34:24 AM
Look at the damage done in one year and imagine how  bad it could get over the next few years and then imagine we hit the rocks like in 2010?

We are not future proofing the club, we are wrecking it.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on September 27, 2024, 09:46:24 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.

The flip side I know a couple of former season ticket holders who are on the waiting list looking at this as probably the only Champions League game they are likely to be able to go to. I am absolutely not using that as a justification for the prices but just to suggest that there is still some demand there.
Title: Re: Chris Heck - President of Business Operations
Post by: Holte132 on September 27, 2024, 09:48:58 AM
My grandson, who is 7, would love to come to the Villa games, but the only way he can is for one of his parents to miss the game so he can use their ticket. Meanwhile, seats are available in the Upper Holte, but they are all Terrace View seats at a ridiculous price! Where are the new young Villa fans going to come from if they can't get to see a game?
Title: Re: Chris Heck - President of Business Operations
Post by: Bent Neilsens Screamer on September 27, 2024, 10:08:48 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.

The flip side I know a couple of former season ticket holders who are on the waiting list looking at this as probably the only Champions League game they are likely to be able to go to. I am absolutely not using that as a justification for the prices but just to suggest that there is still some demand there.

I’d agree. When the draw was first made I thought, as a member, I’d try and get to all the champions league games. I was lucky enough to get a Bayern ticket and will try and get one for Celtic and Juve but as it stands something has got to give so I’ll save my money for better games.
If I hadn’t got a Bayern ticket I’d probably go to Bologna to say I’d seen us in the champions league.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on September 27, 2024, 10:09:55 AM
Reply from club regarding empty seats

The match on Saturday did not sell out.  Some of the larger groups of seats are GA+ seating.  Had the match of sold out and demand still there, these would have been released in stages as we do for most fixtures.

We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size
 
A bit crazy: dynamic pricing works both ways - if an organisation can't sell out at £x, they would normally reduce 'x' until they find traction on sales. Heck doesn't seem to be doing this.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 27, 2024, 10:13:12 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.

The flip side I know a couple of former season ticket holders who are on the waiting list looking at this as probably the only Champions League game they are likely to be able to go to. I am absolutely not using that as a justification for the prices but just to suggest that there is still some demand there.

I know what you are saying, the two old guys I sit next to aren’t going to Champs League games due to the prices but they have reallocated their tickets to others who were ‘desperate’ to go….upgrade from concession to adult, only a few quid but exactly why they made the concession prices so damn high
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 27, 2024, 10:29:33 AM
£83 for my lad, a member ,18 Yr old student. He can't afford to go.
Title: Re: Chris Heck - President of Business Operations
Post by: itbrvilla on September 27, 2024, 10:39:53 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.

The flip side I know a couple of former season ticket holders who are on the waiting list looking at this as probably the only Champions League game they are likely to be able to go to. I am absolutely not using that as a justification for the prices but just to suggest that there is still some demand there.

I’d agree. When the draw was first made I thought, as a member, I’d try and get to all the champions league games. I was lucky enough to get a Bayern ticket and will try and get one for Celtic and Juve but as it stands something has got to give so I’ll save my money for better games.
If I hadn’t got a Bayern ticket I’d probably go to Bologna to say I’d seen us in the champions league.
I wonder if the criteria will change for Juve e.g. priority to members who have attended both games in CL prior.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 27, 2024, 10:45:21 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.

The flip side I know a couple of former season ticket holders who are on the waiting list looking at this as probably the only Champions League game they are likely to be able to go to. I am absolutely not using that as a justification for the prices but just to suggest that there is still some demand there.

I’d agree. When the draw was first made I thought, as a member, I’d try and get to all the champions league games. I was lucky enough to get a Bayern ticket and will try and get one for Celtic and Juve but as it stands something has got to give so I’ll save my money for better games.
If I hadn’t got a Bayern ticket I’d probably go to Bologna to say I’d seen us in the champions league.
I wonder if the criteria will change for Juve e.g. priority to members who have attended both games in CL prior.
I hope not, despite being a member and going to all the European games last season including Hibernian I couldn't get a Bayern ticket despite being in the queue at 9am
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 27, 2024, 10:46:20 AM
I get you don't like Heck, your Carthago daellenda est approach to every post you make leaves us in no doubt, but I really don't understand the analysis there.

We hit the "rocks" in 2010 because we'd allowed 1 man to max out the (limited) Lerner family trust. Lerner was more interested in Jewish folk history come 2010 than running a football club by that point and it appeared that his sister had been updated by the family lawyer to see just how much money he'd wasted. A discreet set of circumstances.

We're owned by 3 entities of extreme wealth. As miraculous as our rise has been, it would be equally miraculous to go the same way in reverse. It is all indexed to those 3 entities and Emery, with Emery's structure around him.

Great Man Theroy in action; Lerner and O'Neil these lot are not. They're infinite levels of wealth, knowledge and ability above.

Prices are elastic, they can expand or contract. There's no way of carving £90 or £79 anyway that I'd like or many of us would like. There might be reasons for this beyond maximising revenue  such as structural or regulatory ones- that would make a lot of sense.

But the idea that if Heck leaves in say 18 months when his son has finished at university, that the club with a ~£400m turnover is some how irreparably damaged and not significantly financially stronger is just garbage. And garbage that's repeated time and time again.
Title: Re: Chris Heck - President of Business Operations
Post by: itbrvilla on September 27, 2024, 10:47:09 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.

The flip side I know a couple of former season ticket holders who are on the waiting list looking at this as probably the only Champions League game they are likely to be able to go to. I am absolutely not using that as a justification for the prices but just to suggest that there is still some demand there.

I’d agree. When the draw was first made I thought, as a member, I’d try and get to all the champions league games. I was lucky enough to get a Bayern ticket and will try and get one for Celtic and Juve but as it stands something has got to give so I’ll save my money for better games.
If I hadn’t got a Bayern ticket I’d probably go to Bologna to say I’d seen us in the champions league.
I wonder if the criteria will change for Juve e.g. priority to members who have attended both games in CL prior.
I hope not, despite being a member and going to all the European games last season including Hibernian I couldn't get a Bayern ticket despite being in the queue at 9am
I suppose for group games they will keep it open to give opportunity to all fans (as if they really care...).
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 27, 2024, 10:47:46 AM
OK. I get it ADs thanks.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 27, 2024, 10:49:11 AM
OK. I get it ADs thanks.

I'm not sure you do. Being the Steve Bray of H&V is really tedious.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 27, 2024, 10:49:26 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.

The flip side I know a couple of former season ticket holders who are on the waiting list looking at this as probably the only Champions League game they are likely to be able to go to. I am absolutely not using that as a justification for the prices but just to suggest that there is still some demand there.

I know what you are saying, the two old guys I sit next to aren’t going to Champs League games due to the prices but they have reallocated their tickets to others who were ‘desperate’ to go….upgrade from concession to adult, only a few quid but exactly why they made the concession prices so damn high

My dad is the same - as he said, you can buy a firestick and watch every single Villa game for the cost of one ticket.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 27, 2024, 10:51:41 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.

The flip side I know a couple of former season ticket holders who are on the waiting list looking at this as probably the only Champions League game they are likely to be able to go to. I am absolutely not using that as a justification for the prices but just to suggest that there is still some demand there.

I know what you are saying, the two old guys I sit next to aren’t going to Champs League games due to the prices but they have reallocated their tickets to others who were ‘desperate’ to go….upgrade from concession to adult, only a few quid but exactly why they made the concession prices so damn high

My dad is the same - as he said, you can buy a firestick and watch every single Villa game for the cost of one ticket.

Watching football on the tele is really shit though. Especially when you'd rather be there, hence the exploitative wankery of £90+ notes.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 27, 2024, 10:54:09 AM
I get you don't like Heck, your Carthago daellenda est approach to every post you make leaves us in no doubt, but I really don't understand the analysis there.

We hit the "rocks" in 2010 because we'd allowed 1 man to max out the (limited) Lerner family trust. Lerner was more interested in Jewish folk history come 2010 than running a football club by that point and it appeared that his sister had been updated by the family lawyer to see just how much money he'd wasted. A discreet set of circumstances.

We're owned by 3 entities of extreme wealth. As miraculous as our rise has been, it would be equally miraculous to go the same way in reverse. It is all indexed to those 3 entities and Emery, with Emery's structure around him.

Great Man Theroy in action; Lerner and O'Neil these lot are not. They're infinite levels of wealth, knowledge and ability above.

Prices are elastic, they can expand or contract. There's no way of carving £90 or £79 anyway that I'd like or many of us would like. There might be reasons for this beyond maximising revenue  such as structural or regulatory ones- that would make a lot of sense.

But the idea that if Heck leaves in say 18 months when his son has finished at university, that the club with a ~£400m turnover is some how irreparably damaged and not significantly financially stronger is just garbage. And garbage that's repeated time and time again.

I suppose Ads at what cost to goodwill from your supporter base. Could that be long lasting or could it be repaired?

I fully agree with your post btw.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 27, 2024, 10:57:20 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.

The flip side I know a couple of former season ticket holders who are on the waiting list looking at this as probably the only Champions League game they are likely to be able to go to. I am absolutely not using that as a justification for the prices but just to suggest that there is still some demand there.

I know what you are saying, the two old guys I sit next to aren’t going to Champs League games due to the prices but they have reallocated their tickets to others who were ‘desperate’ to go….upgrade from concession to adult, only a few quid but exactly why they made the concession prices so damn high

My dad is the same - as he said, you can buy a firestick and watch every single Villa game for the cost of one ticket.

Watching football on the tele is really shit though. Especially when you'd rather be there, hence the exploitative wankery of £90+ notes.

I would always have agreed with you, but as I get older I'm not so sure.

I'm not sure if it's just me changing, or the hassle getting to/from/just bloody into Villa Park, but it's really not appealing to me as it used to which is mad considering what we're actually seeing on the pitch.

Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 27, 2024, 11:02:02 AM
Just take a look on the ticket website now and see how many STH have not exercised their right for Bologna. Wow!
they'll do well to scrape 35,000 for this one .
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on September 27, 2024, 11:10:40 AM
I'm not sure if it's just me changing, or the hassle getting to/from/just bloody into Villa Park, but it's really not appealing to me as it used to which is mad considering what we're actually seeing on the pitch.

Same for me mate. Other than the excitement from watching the match itself (and even that's not guaranteed) everything about Villa Park is a massive faff. Getting there, parking, getting in, getting served, needing a slash, and especially getting away afterwards.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 27, 2024, 11:15:45 AM
It's a huge faff. And I never feel its more of a faff than when we're sat in some queue around J19 on the M6 and I look over to my lad and realise what I've done to him with this. But it was a faff in 2010. It's a faff in 2024. I'm still here and so are you all, as are most of the faces. That's surely the biggest test.

I feel the same about getting to work too. And I moan about how crap Manchester Airport is everytime I use it.

I think we're just moaning buggers, but that's humans for you.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 27, 2024, 11:24:22 AM
It is an absolute disgrace these prices.  How do I get a ticket for Bologna?  Asking for a friend.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 27, 2024, 11:26:56 AM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.

The flip side I know a couple of former season ticket holders who are on the waiting list looking at this as probably the only Champions League game they are likely to be able to go to. I am absolutely not using that as a justification for the prices but just to suggest that there is still some demand there.

I know what you are saying, the two old guys I sit next to aren’t going to Champs League games due to the prices but they have reallocated their tickets to others who were ‘desperate’ to go….upgrade from concession to adult, only a few quid but exactly why they made the concession prices so damn high

My dad is the same - as he said, you can buy a firestick and watch every single Villa game for the cost of one ticket.

Watching football on the tele is really shit though. Especially when you'd rather be there, hence the exploitative wankery of £90+ notes.

I would always have agreed with you, but as I get older I'm not so sure.

I'm not sure if it's just me changing, or the hassle getting to/from/just bloody into Villa Park, but it's really not appealing to me as it used to which is mad considering what we're actually seeing on the pitch.

The gloss has been taken off all the good work done by the playing side. I've missed 30 to 40 minutes of playing time so far this season due to 'technical issues' at the turnstiles.  This isn't acceptable. Everyone I know is pissed off with this, everyone I know is pissed off with the extent of increases to Season tickets, everyone I know is astounded at the prices for CL home games and flabbergasted at the £1,080 that the club have put on a CL corporate experience...for just the first phase of the CL, That price is so laughable if it wasn't so obscene for any stage of the CL.

The hierarchy need to get a grip soon because I fear this could turn ugly if results go wrong. I think commercial staff are pissed off too. I asked one of the suited ones to have a word with their boss while queuing last week. I got a knowing look and a roll of the eyes in return.

None of our group of 5 ST holders are taking up their option on the Bologna match. I'm undecided regarding the remainder of CL home games too. 
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 27, 2024, 11:28:02 AM
It is an absolute disgrace these prices.  How do I get a ticket for Bologna?  Asking for a friend.

It would be cheaper to go to Bologna.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 27, 2024, 11:28:14 AM
I'm in a bit of a groove when I go. Expect nothing, so generally don't leave disappointed.

Most of the time it's drive down early, park, walk about 20 mins, to stretch my legs having been in the car for a couple of hours, pop to the shop if I'm with my lad, or for a pint if I'm not, watch the game, walk back to the car and come home. I get there early, because otherwise I feel like I've just sat in the car, so don't get impacted in the same way and try not to get stressed by waiting around. I've tried the Bartons, but last time I went the service was diabolical, and I couldn't be bothered. I don't have a routine for meeting anyone before, probably because I'm coming from so far away, and in reality don't have the relationships others do.

I'd love to know I could get served inside, without waiting for an age, but that's a gamble the closer to kick off it gets and having waited 30 minutes at half time, don't bother with that now.

I still feel excited for a game, but it would be nice to be excited about the whole experience, not just the football. I find it hard to understand why the club get it so wrong.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 27, 2024, 11:29:33 AM
It is a huge faff but the more expensive it gets (particularly with the abysmal services & facilities) the more people who will be inclined to give that faff a miss…football is such a habit thing that it’s very very difficult to get those that stop going regularly to start again. 

Be interesting to hear from any who have taken up GA+ options this year to get on ticket treadmill as to whether they feel they are getting value for money and whether at this point they’ll look to renew.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 27, 2024, 12:34:39 PM
It is an absolute disgrace these prices.  How do I get a ticket for Bologna?  Asking for a friend.

It would be cheaper to go to Bologna.

Wonder if they will  have a live broadcast from their stadium - might check it out.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 27, 2024, 01:00:44 PM
You never know - when we stick six past Bayern, people might reconsider and queue up to hand over their hard earned cash for Bologna.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 27, 2024, 01:06:38 PM
It is a faff - my dad is getting on a bit, so I need to consider his mobility, as well as cater for a 5 year old, who now expects 6 goals every home game after his first few visits.

Parking is a nightmare - I now drop them off at the Heart then get a parking space near the ground so the walk is as short as possible post-match. It means we have to arrive at least 2 hours before kick-off.

Post-match is as bad. The council's attempts to gridlock the city work a treat and because of the ages/mobility of the family public transport isn't an option. It now takes 90 minutes to get home (12 miles) whereas in the olden days we were home in half an hour.

Add to that trying to swap tickets - another hour and a half wasted, just to change the name and upgrade a ticket - after 7 days of trying to get through to the ticket office.

Add the disgusting facilities in the ground, the cost of tickets, the general attitude to fans who have supported the club through some (very recent) shit times.

People looking in must wonder why we bother!!



Title: Re: Chris Heck - President of Business Operations
Post by: DB on September 27, 2024, 01:20:59 PM
I'll be going for mine later. It's blood expensive and Prem matches are hard to get to with my lad...so want to take him to as many CL matches as possible.
Title: Re: Chris Heck - President of Business Operations
Post by: Flamingo Lane on September 27, 2024, 01:22:02 PM
And of course, the faff that others have described is multiplied many times over for night games.  Living away from the West Midlands for some time, but not a million miles away, I genuinely cannot recall the last time I attended a home night game at Villa Park, but quite possibly it was as long ago as Inter Milan, the night of Kent Nielsen's thunderbolt.   
Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on September 27, 2024, 01:32:29 PM
I know people are always moaning about getting in/out of Villa Park, but to me it's never been any different.

I live down in Kidderminster and from your standard 3pm Saturday kick-off, I'm home on the dot by 6pm, via M6>M5 - Never leave the ground early either, so I'm properly 'in the rush' if you like.

Of most grounds I've been too, it's always a pain in the arse. Never going to be straightforward when there are 40k+ people trying to exit a single area.

Regarding the clamour for a new ground - Be careful what you wish for. I'd rather sit in traffic a bit longer and watch my team plying their trade at the majestic Villa Park, rather than some souless bowl shoehorned in elsewhere.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 27, 2024, 01:42:11 PM
I know people are always moaning about getting in/out of Villa Park, but to me it's never been any different.

I live down in Kidderminster and from your standard 3pm Saturday kick-off, I'm home on the dot by 6pm, via M6>M5 - Never leave the ground early either, so I'm properly 'in the rush' if you like.

Of most grounds I've been too, it's always a pain in the arse. Never going to be straightforward when there are 40k+ people trying to exit a single area.

Regarding the clamour for a new ground - Be careful what you wish for. I'd rather sit in traffic a bit longer and watch my team plying their trade at the majestic Villa Park, rather than some souless bowl shoehorned in elsewhere.

This would have always been my view, but now I think I'd rather a well appointed soulless bowl.

Title: Re: Chris Heck - President of Business Operations
Post by: Tony Daleys Shorts on September 27, 2024, 01:44:13 PM
I do think it’s a generational thing, I moan about the whole experience to my Sons who are late teens, early twenties and they either just don’t get it or don’t care. They basically tell me to shut the fuck up and enjoy the day.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on September 27, 2024, 01:59:03 PM
I'll be going for mine later. It's blood expensive and Prem matches are hard to get to with my lad...so want to take him to as many CL matches as possible.

You literally need a transfusion it seems to get to a match these days.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 27, 2024, 01:59:20 PM
I struggle to think of too many grounds that aren't a faff. Perhaps Goodison because I just get an Uber.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 27, 2024, 02:13:40 PM
I do think it’s a generational thing, I moan about the whole experience to my Sons who are late teens, early twenties and they either just don’t get it or don’t care. They basically tell me to shut the fuck up and enjoy the day.

Fair play to them. I hope they don't curse at their dad, though.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 27, 2024, 02:19:17 PM
I do think it’s a generational thing, I moan about the whole experience to my Sons who are late teens, early twenties and they either just don’t get it or don’t care. They basically tell me to shut the fuck up and enjoy the day.

I get the distinct impression Gen Z see things very differently to many of us predominantly Boomer/Gen X old farts on here.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 27, 2024, 02:31:06 PM
I think they are more prepared to put up with shit customer service as it's so much more common in every walk of like now.

So much self-serve,do it yourself, but at premium prices.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on September 27, 2024, 03:02:19 PM
This is not to support the villa pricing but this morning i was in a queue trying to get Ricky Gervais tickets.

They were all advertised between £51 - £53 (i knew that they would relate to probably 10% of the capacity) but was prepared to pay a little more.

28 mins in the queue and it advised me i am in and have 10 mins to make my purchase or i go back to the line, nothing like pressurised sales!

Once in no tickets on the dates i can attend at any price but a lovely little banner directed me to the VIP deluxe tickets that were available at £347 ea.

So i came off that and the next ticket site i tried - exactly the same , albeit a slightly longer queue wait.

Its not just Villa - every fucker is trying to shaft everyone
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on September 27, 2024, 03:08:30 PM
This is not to support the villa pricing but this morning i was in a queue trying to get Ricky Gervais tickets.

They were all advertised between £51 - £53 (i knew that they would relate to probably 10% of the capacity) but was prepared to pay a little more.

28 mins in the queue and it advised me i am in and have 10 mins to make my purchase or i go back to the line, nothing like pressurised sales!

Once in no tickets on the dates i can attend at any price but a lovely little banner directed me to the VIP deluxe tickets that were available at £347 ea.

So i came off that and the next ticket site i tried - exactly the same , albeit a slightly longer queue wait.

Its not just Villa - every fucker is trying to shaft everyone

See my post in the music section about trying to get Iron Maiden tickets.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 27, 2024, 03:11:42 PM
This is not to support the villa pricing but this morning i was in a queue trying to get Ricky Gervais tickets.

They were all advertised between £51 - £53 (i knew that they would relate to probably 10% of the capacity) but was prepared to pay a little more.

28 mins in the queue and it advised me i am in and have 10 mins to make my purchase or i go back to the line, nothing like pressurised sales!

Once in no tickets on the dates i can attend at any price but a lovely little banner directed me to the VIP deluxe tickets that were available at £347 ea.

So i came off that and the next ticket site i tried - exactly the same , albeit a slightly longer queue wait.

Its not just Villa - every fucker is trying to shaft everyone

See my post in the music section about trying to get Iron Maiden tickets.

Scandalous. I'd run to the hills.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 27, 2024, 03:55:06 PM
This is not to support the villa pricing but this morning i was in a queue trying to get Ricky Gervais tickets.

They were all advertised between £51 - £53 (i knew that they would relate to probably 10% of the capacity) but was prepared to pay a little more.

28 mins in the queue and it advised me i am in and have 10 mins to make my purchase or i go back to the line, nothing like pressurised sales!

Once in no tickets on the dates i can attend at any price but a lovely little banner directed me to the VIP deluxe tickets that were available at £347 ea.

So i came off that and the next ticket site i tried - exactly the same , albeit a slightly longer queue wait.

Its not just Villa - every fucker is trying to shaft everyone

See my post in the music section about trying to get Iron Maiden tickets.

Bloody hell, you really are a masochist.
Title: Re: Chris Heck - President of Business Operations
Post by: TonyD on September 27, 2024, 04:28:36 PM
I know people are always moaning about getting in/out of Villa Park, but to me it's never been any different.

I live down in Kidderminster and from your standard 3pm Saturday kick-off, I'm home on the dot by 6pm, via M6>M5 - Never leave the ground early either, so I'm properly 'in the rush' if you like.

Of most grounds I've been too, it's always a pain in the arse. Never going to be straightforward when there are 40k+ people trying to exit a single area.

Regarding the clamour for a new ground - Be careful what you wish for. I'd rather sit in traffic a bit longer and watch my team plying their trade at the majestic Villa Park, rather than some souless bowl shoehorned in elsewhere.

This would have always been my view, but now I think I'd rather a well appointed soulless bowl.


They could build a 4 sided new ground.  Doesn’t have to be a soulless bowl. 
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 27, 2024, 04:31:29 PM
I know people are always moaning about getting in/out of Villa Park, but to me it's never been any different.

I live down in Kidderminster and from your standard 3pm Saturday kick-off, I'm home on the dot by 6pm, via M6>M5 - Never leave the ground early either, so I'm properly 'in the rush' if you like.

Of most grounds I've been too, it's always a pain in the arse. Never going to be straightforward when there are 40k+ people trying to exit a single area.

Regarding the clamour for a new ground - Be careful what you wish for. I'd rather sit in traffic a bit longer and watch my team plying their trade at the majestic Villa Park, rather than some souless bowl shoehorned in elsewhere.

This would have always been my view, but now I think I'd rather a well appointed soulless bowl.


They could build a 4 sided new ground.  Doesn’t have to be a soulless bowl. 

They could, but where do you see that now? No chance anyone would build a big new stadium at a huge cost and leave the 4 corners empty for aesthetic purposes.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 27, 2024, 04:32:29 PM
If the club are trying to get rid of us fans that have had season tickets for many years, they’re going about it in the right way. I feel so disassociated from the club and, this just seems to be getting worse match by match. Will probably be my last season, as a season ticket holder, which should help them with at least one new tourist to take my place. In view of the CL prices, I have decided to boycott all cup matches. Just my little protest but, makes me feel a bit better.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 27, 2024, 04:40:30 PM
Why would the club want to get rid of season ticket holders?
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on September 27, 2024, 04:44:40 PM
Because they pay less per game.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 27, 2024, 04:45:50 PM
Why would the club want to get rid of season ticket holders?

To get in more day trippers? Doesn't seem too mad a concept given the way things are going.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 27, 2024, 04:47:21 PM
It's a fact any way the number of ST's is reducing
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 27, 2024, 04:52:48 PM
Of course they want fewer normal ST holders, why else would we have have gone from 30K GA season tickets a few years ago to 27k now.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on September 27, 2024, 05:32:09 PM
The club are looking at getting as many people as possible to come to the occasional match hoping they will spend in the club shop etc. I doubt they give a toss about long term season ticket holders. If they did then they would have made sure that season ticket holders would have got a good price for the CL matches. I normally agreed with things you say Ads but, really don’t think they’re too bothered about season ticket holders not renewing as they seem to have so many people on the waiting list that they can’t even resell my ticket if I can’t make a match.
Title: Re: Chris Heck - President of Business Operations
Post by: BC54 VFC on September 27, 2024, 05:41:56 PM
I get you don't like Heck, your Carthago daellenda est approach to every post you make leaves us in no doubt, but I really don't understand the analysis there.

We hit the "rocks" in 2010 because we'd allowed 1 man to max out the (limited) Lerner family trust. Lerner was more interested in Jewish folk history come 2010 than running a football club by that point and it appeared that his sister had been updated by the family lawyer to see just how much money he'd wasted. A discreet set of circumstances.

We're owned by 3 entities of extreme wealth. As miraculous as our rise has been, it would be equally miraculous to go the same way in reverse. It is all indexed to those 3 entities and Emery, with Emery's structure around him.

Great Man Theroy in action; Lerner and O'Neil these lot are not. They're infinite levels of wealth, knowledge and ability above.

Prices are elastic, they can expand or contract. There's no way of carving £90 or £79 anyway that I'd like or many of us would like. There might be reasons for this beyond maximising revenue  such as structural or regulatory ones- that would make a lot of sense.

But the idea that if Heck leaves in say 18 months when his son has finished at university, that the club with a ~£400m turnover is some how irreparably damaged and not significantly financially stronger is just garbage. And garbage that's repeated time and time again.
When Lerner sold his shares in MBNA to Bank of America (deal completed 01/01/06) he took the majority of his consideration in Bank of America shares. The Bank of America share price plummeted by more than 90% between January 2006 and February 2009, as a result of the banking crash, resulting in a sizeable decrease in Lerner's personal net worth. This, along with his divorce and philanthropy, were the prime reasons for the mess he got himself in.
Title: Re: Chris Heck - President of Business Operations
Post by: Archbishop Herbert Cockthrottle on September 27, 2024, 05:47:22 PM
If you were running a football club, surely you'd want as many season ticket holders as possible. Guaranteed income at the start of the year regardless of what's going on on the pitch.
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on September 27, 2024, 05:51:39 PM
If you were running a football club, surely you'd want as many season ticket holders as possible. Guaranteed income at the start of the year regardless of what's going on on the pitch.

I’d say you want to get a certain number to give you a clear bottom line, but not as many as possible. There is more profit in one off attendees both in terms of ticket price and what they’ll spend while they’re there. High number of ST holders keep high profit customers out.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on September 27, 2024, 05:54:22 PM
The club made a big thing about data at one of the networking events. An element of this was about profiling fans and they will have segmented the entire fan base based on the data they have. Then compare the revenue and you can see why a season ticket holder is the last type of fan they want.

You can imagine a season ticket holder is defined as a "Legacy Fan" and their spend level will be very low - (GA season ticket holder, doesn't spend in the ground, doesn't buy official merch) therefore, low revenue per head £45 per match.

Replace 10% of these each year with a different type of fan, let's call them "Big Match Followers" (Use ex-season ticker seat as GA+, attends once or twice a year, spends in shops) high revenue per head £300 per match and you've upped you match day income by £13m. ( fag packet maths)

It makes it very attractive - assuming you can sell all those seats as premium or even full-price admission.



Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 27, 2024, 05:56:44 PM
If you were running a football club, surely you'd want as many season ticket holders as possible. Guaranteed income at the start of the year regardless of what's going on on the pitch.

I’d say you want to get a certain number to give you a clear bottom line, but not as many as possible. There is more profit in one off attendees both in terms of ticket price and what they’ll spend while they’re there. High number of ST holders keep high profit customers out.
Its the same logic with airlines and hotels , you don't want them full too soon cos you can charge a lot more as the availability runs out
Title: Re: Chris Heck - President of Business Operations
Post by: BC54 VFC on September 27, 2024, 05:59:10 PM
It is an absolute disgrace these prices.  How do I get a ticket for Bologna?  Asking for a friend.

It would be cheaper to go to Bologna.
I understand that a few Villa fans are doing just that!
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on September 27, 2024, 06:07:21 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 27, 2024, 06:11:08 PM
87p
Title: Re: Chris Heck - President of Business Operations
Post by: BC54 VFC on September 27, 2024, 06:20:44 PM
87p
Seventeen shillings and fivepence.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 27, 2024, 06:21:45 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

Cat A prices, same as when we take on other cream of Europe teams.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on September 27, 2024, 06:23:04 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

Probably £50 for Z4 and up to £65 for Z1 for Bayern and Juve, maybe slightly less for Celtic, particulalrly if we've "qualified" by then and I'd have made the Bologna game much cheaper than that.

Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 27, 2024, 06:24:48 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

What do you think?
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on September 27, 2024, 06:35:36 PM
A child ticket on the Holte in 1994 was 5 quid. Inflation calculator says that would be 10.25 now. So 20.50 for an adult.
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on September 27, 2024, 06:45:52 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

What do you think?
Well put it this way. I'm not doing the  complaining.
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on September 27, 2024, 06:48:00 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

Probably £50 for Z4 and up to £65 for Z1 for Bayern and Juve, maybe slightly less for Celtic, particulalrly if we've "qualified" by then and I'd have made the Bologna game much cheaper than that.


So we're all wetting the bed over about £15-20 then.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 27, 2024, 06:48:14 PM
If you were running a football club, surely you'd want as many season ticket holders as possible. Guaranteed income at the start of the year regardless of what's going on on the pitch.

If you have a product where demand exceeds supply, largely, then you look at maximising your revenue from the supply you do have.

Season ticket holders return a lot lower revenue-per-supporter than one off ticket sales do.

I am sure the bit about UE not wanting a three sided ground for our CL return is true, but i think there's also a degree of Heck binning the North Stand rebuild because he thinks he can drive up revenue in the short term - and remember, no NS for two or three seasons means reduced revenue - with the number of seats we already have and therefore without us having to spend 100m+ on a new stand.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 27, 2024, 06:49:10 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

Probably £50 for Z4 and up to £65 for Z1 for Bayern and Juve, maybe slightly less for Celtic, particulalrly if we've "qualified" by then and I'd have made the Bologna game much cheaper than that.


So we're all wetting the bed over about £15-20 then.

"Wetting the bed". Honestly, how is language like that adding to the debate?

We've got the most expensive Champions League tickets of any of the English clubs. It's not exactly a surprise people are not impressed.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 27, 2024, 06:49:30 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

Cat A prices, same as when we take on other cream of Europe teams.

Absolutely the correct answer

Bayern / Juventus are genuine CatA and Celtic / Bologna are equivalent of Wolves I guess
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 27, 2024, 06:50:41 PM
The fact we have people like LSV defending £94 to sit in the Holte is the reason they charge it.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 27, 2024, 06:58:18 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

What do you think?
Well put it this way. I'm not doing the  complaining.

Then pay it. If you dont like people complaining, I'd stay off this thread or is that too difficult?
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 27, 2024, 07:00:04 PM
The club made a big thing about data at one of the networking events. An element of this was about profiling fans and they will have segmented the entire fan base based on the data they have. Then compare the revenue and you can see why a season ticket holder is the last type of fan they want.

You can imagine a season ticket holder is defined as a "Legacy Fan" and their spend level will be very low - (GA season ticket holder, doesn't spend in the ground, doesn't buy official merch) therefore, low revenue per head £45 per match.

Replace 10% of these each year with a different type of fan, let's call them "Big Match Followers" (Use ex-season ticker seat as GA+, attends once or twice a year, spends in shops) high revenue per head £300 per match and you've upped you match day income by £13m. ( fag packet maths)

It makes it very attractive - assuming you can sell all those seats as premium or even full-price admission.

This is what I don’t get - they must have the wrong data, or they are interpreting it incorrectly. The price points at every level are wrong, and there are not enough people in the local area who can afford them, or would be interested enough in Villa to travel and pay them. If there were we wouldn’t still have tickets available for our biggest home game in 50 years in 5 days time.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on September 27, 2024, 07:01:50 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

If they could guarantee I’d get in on time and wouldn’t suffer injuries off the seats then I reckon £50 would be more than enough.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 27, 2024, 07:02:29 PM
Well I've just looked to see how many seats members have taken up on tonight's sales window...
...not many is the answer, absolutely loads left all round the stadium, some sections below 50% sold.
As most have said the pricing for this was a mistake, may get to general sale with one game since 1874 criteria
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on September 27, 2024, 07:03:22 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

Probably £50 for Z4 and up to £65 for Z1 for Bayern and Juve, maybe slightly less for Celtic, particulalrly if we've "qualified" by then and I'd have made the Bologna game much cheaper than that.


So we're all wetting the bed over about £15-20 then.

"Wetting the bed". Honestly, how is language like that adding to the debate?

We've got the most expensive Champions League tickets of any of the English clubs. It's not exactly a surprise people are not impressed.

Because he's happy to pay it, he thinks everyone else should too.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 27, 2024, 07:04:38 PM
Well I've just looked to see how many seats members have taken up on tonight's sales window...
...not many is the answer, absolutely loads left all round the stadium, some sections below 50% sold.
As most have said the pricing for this was a mistake, may get to general sale with one game since 1874 criteria

And I’d venture the GA+ will get zero interest as a result
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 27, 2024, 07:04:39 PM
The other thing about season ticket holders - they come to every home match, probably with the same mates / family, they have a routine, and it isn't going to involve spending loads of cash at the ground. They'll meet in town or whichever local boozer before the match, and they'll go there after.

What they won't do is spend money on food and drink at the ground, and they won't then go and get shirts and all sorts of shit at the club shop after.

A 'this is my first time' style match attender is worth way, way more than 'season ticket price / 19'
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 27, 2024, 07:09:59 PM
Well I've just looked to see how many seats members have taken up on tonight's sales window...
...not many is the answer, absolutely loads left all round the stadium, some sections below 50% sold.
As most have said the pricing for this was a mistake, may get to general sale with one game since 1874 criteria

And I’d venture the GA+ will get zero interest as a result
100% correct Pat, and so easy for most on here to see
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on September 27, 2024, 07:21:25 PM
Heck has a very cunning plan to guarantee the title this season.

When we won it in 80-81 our average home attendance was around 34,000. He's working on getting it down from full houses to that level.

That's the genius of the man.
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on September 27, 2024, 07:24:07 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

What do you think?
Well put it this way. I'm not doing the  complaining.

Then pay it. If you dont like people complaining, I'd stay off this thread or is that too difficult?
I have. And I have no problem with people complaining. Equally they could just say it's too much for me thanks and leave it to someone else. Like any other rpurchase decision.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 27, 2024, 07:35:34 PM
It's impossible to spend loads of cash in the Witton Upper once you're in. The queues are miles back to get food or drink, then queues for a piss . It's a joke
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 27, 2024, 07:46:35 PM
Season ticket price for league game in the lower Holte approximately £43, would have been happy to pay £65, financially I can afford the £79, but with all the crap with turnstile issues, Holte suite and now ticket pricing I get the feeling that I am no longer wanted,
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 27, 2024, 07:49:15 PM
Might go the Bologna game once they start heavily discounting the tickets or they have to farm a load out to Groupon or similar
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on September 27, 2024, 07:50:13 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

Probably £50 for Z4 and up to £65 for Z1 for Bayern and Juve, maybe slightly less for Celtic, particulalrly if we've "qualified" by then and I'd have made the Bologna game much cheaper than that.


So we're all wetting the bed over about £15-20 then.

It’s because the £50-£65 is already a lot of money. It already about a tenner more than last year, when it was already a lot of money to keep finding. A lot more than most of us want to pay but we are somehow stretching to keep doing it because we really want to keep being there even though it’s more than we can afford if we’re really honest with ourselves.

THEN they add on another £15-£20.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 27, 2024, 07:51:26 PM
£60 tops for Bayern and Juve, the other category A games. Then £45-50 tops for the rest.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 27, 2024, 07:52:44 PM
 ???
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

Probably £50 for Z4 and up to £65 for Z1 for Bayern and Juve, maybe slightly less for Celtic, particulalrly if we've "qualified" by then and I'd have made the Bologna game much cheaper than that.


So we're all wetting the bed over about £15-20 then.
No one wetting the bed,
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 27, 2024, 07:54:15 PM
I've pissed in your bed. Wiped me cock on the curtains too.
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on September 27, 2024, 08:07:49 PM
I've pissed in your bed. Wiped me cock on the curtains too.
The best day of my life..........
Title: Re: Chris Heck - President of Business Operations
Post by: Bent Neilsens Screamer on September 27, 2024, 08:52:42 PM
The other thing about season ticket holders - they come to every home match, probably with the same mates / family, they have a routine, and it isn't going to involve spending loads of cash at the ground. They'll meet in town or whichever local boozer before the match, and they'll go there after.

What they won't do is spend money on food and drink at the ground, and they won't then go and get shirts and all sorts of shit at the club shop after.

A 'this is my first time' style match attender is worth way, way more than 'season ticket price / 19'

I agree that one timers or less frequent visitors may spend more but they’re really missing a trick with the poor service etc, although it seems it’s been going on since the dawn of time. It’s not earth shattering but every little helps so if you had everyone getting a drink or food that wanted it without missing any of the match you’re talking of millions in extra revenue that’s currently being missed.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on September 27, 2024, 08:53:54 PM
I wonder if the return of the 10% discount is to help them track season ticket holder’s spend better.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 27, 2024, 09:03:08 PM
Let's see how all this GA+ crap goes with giants like Palace and Bournemouth rolling into town soon .
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 27, 2024, 09:21:14 PM
On a quick look, I'd estimate about a third of season ticket holders haven't taken up their tickets.

The flip side I know a couple of former season ticket holders who are on the waiting list looking at this as probably the only Champions League game they are likely to be able to go to. I am absolutely not using that as a justification for the prices but just to suggest that there is still some demand there.

I know what you are saying, the two old guys I sit next to aren’t going to Champs League games due to the prices but they have reallocated their tickets to others who were ‘desperate’ to go….upgrade from concession to adult, only a few quid but exactly why they made the concession prices so damn high

My dad is the same - as he said, you can buy a firestick and watch every single Villa game for the cost of one ticket.

I’ve had two and got sick of the buffering. My mate invited me round to watch the Palace game (0-5) last season and I went round at half-time. Buffered the entire second half thankfully. “It was working fine til you came in” he said.

I sometimes watch games round my uncle’s via his firestick. Even with minimal buffering, I find the pressure unbearable if it freezes during an opposition attack. Official channels and going to games is expensive, but worth it to me.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 27, 2024, 09:24:18 PM
Villa are not alone in the greed fight with their clubs, it seems some are getting organised.

Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on September 27, 2024, 09:31:07 PM
I get you don't like Heck, your Carthago daellenda est approach to every post you make leaves us in no doubt, but I really don't understand the analysis there.

We hit the "rocks" in 2010 because we'd allowed 1 man to max out the (limited) Lerner family trust. Lerner was more interested in Jewish folk history come 2010 than running a football club by that point and it appeared that his sister had been updated by the family lawyer to see just how much money he'd wasted. A discreet set of circumstances.

We're owned by 3 entities of extreme wealth. As miraculous as our rise has been, it would be equally miraculous to go the same way in reverse. It is all indexed to those 3 entities and Emery, with Emery's structure around him.

Great Man Theroy in action; Lerner and O'Neil these lot are not. They're infinite levels of wealth, knowledge and ability above.

Prices are elastic, they can expand or contract. There's no way of carving £90 or £79 anyway that I'd like or many of us would like. There might be reasons for this beyond maximising revenue  such as structural or regulatory ones- that would make a lot of sense.

But the idea that if Heck leaves in say 18 months when his son has finished at university, that the club with a ~£400m turnover is some how irreparably damaged and not significantly financially stronger is just garbage. And garbage that's repeated time and time again.
When Lerner sold his shares in MBNA to Bank of America (deal completed 01/01/06) he took the majority of his consideration in Bank of America shares. The Bank of America share price plummeted by more than 90% between January 2006 and February 2009, as a result of the banking crash, resulting in a sizeable decrease in Lerner's personal net worth. This, along with his divorce and philanthropy, were the prime reasons for the mess he got himself in.

Correct.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 27, 2024, 09:37:11 PM
I don't get the maths with this GA+
2000 GA+ seats at £150 = £300,000
Then we have 2000 unsold GA seats say
Add on the fact that each GA+ customer will get through £30  in food/drink for free
So we generate in reality £240,000  when you take off £30 ×2000,  for all 2000 seats
If we sold all 4000 seats at the GA  price of £72 that's £288,000, and that's without any of them spending on food/drink
Apologies if this is garbage and I have this wrong but the Shiraz is open...
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on September 27, 2024, 10:47:32 PM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

Probably £50 for Z4 and up to £65 for Z1 for Bayern and Juve, maybe slightly less for Celtic, particulalrly if we've "qualified" by then and I'd have made the Bologna game much cheaper than that.


So we're all wetting the bed over about £15-20 then.

"Wetting the bed". Honestly, how is language like that adding to the debate?

We've got the most expensive Champions League tickets of any of the English clubs. It's not exactly a surprise people are not impressed.
Prove it. I don't believe you.
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on September 28, 2024, 08:37:06 AM
If you were running a football club, surely you'd want as many season ticket holders as possible. Guaranteed income at the start of the year regardless of what's going on on the pitch.

If you have a product where demand exceeds supply, largely, then you look at maximising your revenue from the supply you do have.

Season ticket holders return a lot lower revenue-per-supporter than one off ticket sales do.

I am sure the bit about UE not wanting a three sided ground for our CL return is true, but i think there's also a degree of Heck binning the North Stand rebuild because he thinks he can drive up revenue in the short term - and remember, no NS for two or three seasons means reduced revenue - with the number of seats we already have and therefore without us having to spend 100m+ on a new stand.

But if the North Stand was knocked down you'd then have in 2 years a purpose built stand designed for GA+ so would be able to charge even more than they are now because of the standard of the facilities would be at least twice as good as they are now. What Heck is doing is showing he's not a business brain at all. Other thing he could have done is offer every season ticket holder a physical ticket and pitched it as a 150 year anniversary special and could have got away with charging more than £20 and because of the significance of the anniversary people would have paid.
Title: Re: Chris Heck - President of Business Operations
Post by: dekko on September 28, 2024, 08:40:38 AM
.
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on September 28, 2024, 08:46:19 AM
I wonder if the return of the 10% discount is to help them track season ticket holder’s spend better.

Even that was a joke, gave season ticket holders 10% discount then straight away gave everyone a code to get a 10% discount
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 28, 2024, 09:51:02 AM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

Probably £50 for Z4 and up to £65 for Z1 for Bayern and Juve, maybe slightly less for Celtic, particulalrly if we've "qualified" by then and I'd have made the Bologna game much cheaper than that.


So we're all wetting the bed over about £15-20 then.

"Wetting the bed". Honestly, how is language like that adding to the debate?

We've got the most expensive Champions League tickets of any of the English clubs. It's not exactly a surprise people are not impressed.

Just be grateful he didn't use Latin.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on September 28, 2024, 09:56:43 AM
It's probably been covered many times in this debate, but what do people think would be a reasonable ticket price for our first Cl venture in 41 years watching a team of world class talent under the guidance of one of the best managers in the world taking on the cream of European football ?

Probably £50 for Z4 and up to £65 for Z1 for Bayern and Juve, maybe slightly less for Celtic, particulalrly if we've "qualified" by then and I'd have made the Bologna game much cheaper than that.


So we're all wetting the bed over about £15-20 then.

"Wetting the bed". Honestly, how is language like that adding to the debate?

We've got the most expensive Champions League tickets of any of the English clubs. It's not exactly a surprise people are not impressed.
Prove it. I don't believe you.
Can you not read? It must make you very easy to manipulate.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 28, 2024, 10:58:14 AM
I assume if we make the knockout phase prices will be held and not rise again.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 28, 2024, 11:00:09 AM
I assume if we make the knockout phase prices will be held and not rise again.

Wanna buy a bridge?
Title: Re: Chris Heck - President of Business Operations
Post by: Smirker on September 28, 2024, 11:35:23 AM
I assume if we make the knockout phase prices will be held and not rise again.

Wanna buy a bridge?

😂
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on September 28, 2024, 02:11:09 PM
It's impossible to spend loads of cash in the Witton Upper once you're in. The queues are miles back to get food or drink, then queues for a piss . It's a joke

Just to clarify the cbomb isn’t charging is to pee


Yet
Title: Re: Chris Heck - President of Business Operations
Post by: TonyD on September 28, 2024, 03:32:04 PM
So Leeds to up the capacity to 53,000 so more fans can enjoy the games.

Heck is to reduce the capacity for normal fans and squeeze us til the pips squeak.



Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 28, 2024, 04:18:26 PM
So Leeds to up the capacity to 53,000 so more fans can enjoy the games.

Heck is to reduce the capacity for normal fans and squeeze us til the pips squeak.
.guys a absolute idiot.  A bigger ground and cheaper tickets is a better option then smaller ground with expensive tickets for a shit experience
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on September 28, 2024, 04:22:52 PM
A bigger ground hardly happens with the click of fingers. It takes time and massive amounts of planning from many people. Mostly not related to the club. And again, it’s not all his decision. It would be entirely supported by the owners and board. This isn’t at all me defending the ticket prices because they are way too high. But if you’re going to hammer him for the ground capacity and not expanding Villa Park, it’s stupid to pin it all on Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 28, 2024, 04:57:44 PM
A bigger ground hardly happens with the click of fingers. It takes time and massive amounts of planning from many people. Mostly not related to the club. And again, it’s not all his decision. It would be entirely supported by the owners and board. This isn’t at all me defending the ticket prices because they are way too high. But if you’re going to hammer him for the ground capacity and not expanding Villa Park, it’s stupid to pin it all on Heck.

The thing is purslow was all for it. Heck comes in and he even said the reasons why in his opinion why not to extend the stadium. I really do think he made the decision ans relaid it back to the owners
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on September 28, 2024, 05:02:23 PM
I’d be amazed if he made a decision of that magnitude on his own.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on September 28, 2024, 05:05:48 PM
Can one of our Heroes that moves in the corporate world start schmoozing with Atairos and ask them what their intentions are with our son/daughter, Aston?
Title: Re: Chris Heck - President of Business Operations
Post by: Rigadon on September 28, 2024, 05:11:32 PM
I’d be amazed if he made a decision of that magnitude on his own.

Indeed.  I get that people want somebody to pin their frustrations on and that people are loathe to the idea that our owners might misstep, but there is zero chance Chris Heck makes these decisions without getting them sanctioned from above.  Literally no chance that's happening.  He's either following orders or making recommendations that are being OK'd. 
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 28, 2024, 05:24:42 PM
I’d be amazed if he made a decision of that magnitude on his own.

Indeed.  I get that people want somebody to pin their frustrations on and that people are loathe to the idea that our owners might misstep, but there is zero chance Chris Heck makes these decisions without getting them sanctioned from above.  Literally no chance that's happening.  He's either following orders or making recommendations that are being OK'd.
There seems to be an mis understanding of how this corporate governance works, No they don’t determine match game ticket prices, Yes they do have the final say on millions of £ worth of capital expenditure.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 28, 2024, 05:32:48 PM
There's also a misunderstanding about how to write misunderstanding.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 28, 2024, 06:06:32 PM
We cancel the new North at the same time we get Comcast Investment arm in- and people don't think Swaris et al made the decision, despite being a director?
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on September 28, 2024, 06:09:48 PM
What was the timing of the Atairos investment and pulling the North Stand development?
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on September 28, 2024, 06:10:01 PM
It wouldn’t surprise if Comcast become our shirt sponsor after the Betano deal ends.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on September 28, 2024, 06:16:10 PM
What was the timing of the Atairos investment and pulling the North Stand development?

Almost simultaneous. It happened when we were in Mostar, then the stand was canned a few days later.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on September 28, 2024, 06:21:36 PM
Thanks Ads.

Reasonable to assume that the decision was linked to their investment then.  I’d speculate that they must have their own development plans as otherwise ‘business as usual’ would have happened, like with the other facets of the club
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on September 28, 2024, 06:24:46 PM
I think us committing to Villa Park is a very today and short term decision. Heck has said what he’s been directed to say about how great our home is and he’s right. But I cannot believe the long term plan to grow commercial revenues doesn’t include significant investment in the overall area or a new stadium entirely. Clubs around us and even the likes of Everton all have bigger stadiums. We won’t be left behind.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on September 28, 2024, 07:04:31 PM
I’d be amazed if he made a decision of that magnitude on his own.

Indeed.  I get that people want somebody to pin their frustrations on and that people are loathe to the idea that our owners might misstep, but there is zero chance Chris Heck makes these decisions without getting them sanctioned from above.  Literally no chance that's happening.  He's either following orders or making recommendations that are being OK'd.

But the reason i feel he was a vital part of it was that interview he did speaking about the reasons why they are nit going ahead
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 28, 2024, 07:13:51 PM
I think us committing to Villa Park is a very today and short term decision. Heck has said what he’s been directed to say about how great our home is and he’s right. But I cannot believe the long term plan to grow commercial revenues doesn’t include significant investment in the overall area or a new stadium entirely. Clubs around us and even the likes of Everton all have bigger stadiums. We won’t be left behind.

Well, currently the 'plan' seems to consist of fewer seats than we had before and sky high prices.

I don't really give a shit what he says about the ground or however many times he says 'Up The Villa' in an attempt to sound like he 'gets' us, what we have actually seen thus far - insanely expensive corporate outing options appearing around the ground, overflowing bogs and high ticket prices for the rest of us - doesn't really fill me with confidence that he gets much at all, especially seeing as those corporate options seem to be embarassingly empty.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on September 28, 2024, 07:32:27 PM
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.
Title: Re: Chris Heck - President of Business Operations
Post by: adrenachrome on September 28, 2024, 07:58:17 PM
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

I agree.

They have all the social, economic, demographic and financial data. Heck has form in implementing
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

There is little doubt in my mind that you are right.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 28, 2024, 08:06:32 PM
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.
This, I feel, is the most likely scenario.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on September 28, 2024, 08:17:35 PM
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

I get where you're coming from but I think you're overestimating Heck's intelligence.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 28, 2024, 08:18:49 PM
The owners and the people they employ to run it don't care about the fans, they are running this as an investment opportunity and anything getting in the way is collateral damage . Hard to digest but those are the facts .
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 28, 2024, 08:25:42 PM
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.
Of course this is the nightmare scenario.
If things continue as they are then it will be the case. What a horrible situation to be so involved and supportive of the team and everything that Emery does, but to be treated with contempt by the people running the club. I hope it’s not true.
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on September 28, 2024, 08:58:16 PM
Course Heck is doing the owners' bidding and anyone thinking our benevolent overlords are somehow being duped along with the rest of us by his actions are in cloud cuckooland.
Title: Re: Chris Heck - President of Business Operations
Post by: Exeter 77 on September 28, 2024, 09:05:16 PM
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.
I think may well be the case but it seems Heck is doing the job with the relish of a man who knows he has been set up as the bad guy.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 28, 2024, 09:07:13 PM
Course Heck is doing the owners' bidding and anyone thinking our benevolent overlords are somehow being duped along with the rest of us by his actions are in cloud cuckooland.
I do not think any one is disputing that Heck is attempting to meet financial targets set by “ our overlords”
The  issue here is to what extent are they cognisant of the impact it is having on many supporters.
As I said if this continues and Heck is still here  next season we will know the answer, right now we don’t.
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on September 28, 2024, 09:10:43 PM
I might be overly cynical but I don't think they care that we're pissed off as long as tickets keep selling.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 28, 2024, 09:18:09 PM
I'd say they are on a fast trajectory to build the "asset" and flip it . There are already others involved now in ownership . These guys aren't fans as much as we love what they've done to bring us on since Xia , once they are gone they will quickly forget the name Aston Villa.
Title: Re: Chris Heck - President of Business Operations
Post by: Andy_Lochhead_in_the_air on September 28, 2024, 09:23:13 PM
Just tried to access the Villa history section on the official site, something which I have started using over the last year. It is extensive and has loads of info, press cuttings etc.
Guess what, to delve properly into the archive you now have to pay a subscription for "premium content".
This must have only happened in the last week or so.  Fuck 'em, I'm not paying to help recall my memories from years gone by.
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on September 28, 2024, 09:27:23 PM
I'd say they are on a fast trajectory to build the "asset" and flip it . There are already others involved now in ownership . These guys aren't fans as much as we love what they've done to bring us on since Xia , once they are gone they will quickly forget the name Aston Villa.

I don't agree with this necessarily but I think it's all about getting as much cash out of us as they can and hang the consequences.
Title: Re: Chris Heck - President of Business Operations
Post by: ender4 on September 28, 2024, 09:38:02 PM
I'd say they are on a fast trajectory to build the "asset" and flip it . There are already others involved now in ownership . These guys aren't fans as much as we love what they've done to bring us on since Xia , once they are gone they will quickly forget the name Aston Villa.

I disagree. Does an investor who is looking to flip an asset come to watch the youth team play midweek in a fourth-rate competition in Wycombe?  I don’t think so.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 28, 2024, 09:42:23 PM
I'd say they are on a fast trajectory to build the "asset" and flip it . There are already others involved now in ownership . These guys aren't fans as much as we love what they've done to bring us on since Xia , once they are gone they will quickly forget the name Aston Villa.

I disagree. Does an investor who is looking to flip an asset come to watch the youth team play midweek in a fourth-rate competition in Wycombe?  I don’t think so.
That is a fair point. Then again R Lerner did this sort of stuff too until he got bored. Hopefully Sawaris is different .
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on September 28, 2024, 09:42:45 PM
I think us committing to Villa Park is a very today and short term decision. Heck has said what he’s been directed to say about how great our home is and he’s right. But I cannot believe the long term plan to grow commercial revenues doesn’t include significant investment in the overall area or a new stadium entirely. Clubs around us and even the likes of Everton all have bigger stadiums. We won’t be left behind.



I don't really give a shit what he says about the ground or however many times he says 'Up The Villa' in an attempt to sound like he 'gets' us,



He admitted on that interview he did in America that after bad feedback about his first catchphrase, “on brand”,  he replaced it with “up the villa”. The fact that he thinks these two phrases are synonymous, tells you everything that you need to know.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 28, 2024, 09:44:41 PM
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

It's like looking at jigsaw pieces. I can see NSWE, I can see the arrival of Atairos/ Comcast and I can see the things Heck has announced. Something isn't adding up because I can't see the final piece.

I have thought it's a ruthless executive trying to hit his targets quickly. I have wondered if it is  a preparation for a sale of the club in about 2 years. The bit I can't reconcile with either is the Comcast angle.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 28, 2024, 10:36:52 PM
Do people think that if we move into a new, bigger stadium tickets would get cheaper? Because they won’t. They’d only get cheaper if we got shit again, God forbid, so be careful what you wish for!
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on September 28, 2024, 11:08:08 PM
The owners and the people they employ to run it don't care about the fans, they are running this as an investment opportunity and anything getting in the way is collateral damage . Hard to digest but those are the facts .
That is utter, utter bollocks.
If our owners were not 100% committed to seeing the club succeed, win things and being the best it can be, then why was Sawaris at Wycombe on Tuesday night?
I’m sure there were a million places  where our billionaire owner could have been, but he chose to watch the stiffs at Wycombe.

Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 28, 2024, 11:33:18 PM
The owners and the people they employ to run it don't care about the fans, they are running this as an investment opportunity and anything getting in the way is collateral damage . Hard to digest but those are the facts .
That is utter, utter bollocks.
If our owners were not 100% committed to seeing the club succeed, win things and being the best it can be, then why was Sawaris at Wycombe on Tuesday night?
I’m sure there were a million places  where our billionaire owner could have been, but he chose to watch the stiffs at Wycombe.
So he must be fully aware of the discontent around ticket prices etc etc .
Title: Re: Chris Heck - President of Business Operations
Post by: TonyD on September 29, 2024, 12:27:01 AM
The owners and the people they employ to run it don't care about the fans, they are running this as an investment opportunity and anything getting in the way is collateral damage . Hard to digest but those are the facts .
That is utter, utter bollocks.
If our owners were not 100% committed to seeing the club succeed, win things and being the best it can be, then why was Sawaris at Wycombe on Tuesday night?
I’m sure there were a million places  where our billionaire owner could have been, but he chose to watch the stiffs at Wycombe.


I suspect the truth lies somewhere in between.
Title: Re: Chris Heck - President of Business Operations
Post by: ROBBO on September 29, 2024, 07:58:29 AM
I would be interested to see how prices have risen in relation to income. Australian rules is huge and every game televised but players in the game get a pittance compared to even players in the lower divisions. It's all got to the financially obscene level for me.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on September 29, 2024, 08:06:23 AM
Do people think that if we move into a new, bigger stadium tickets would get cheaper? Because they won’t. They’d only get cheaper if we got shit again, God forbid, so be careful what you wish for!

I know I do.  My hope is that with an extra 15,000 seats all price thresholds can be catered for and the spaces fit for purpose.   I think a lot of what heck is doing is testing the elasticity of demand for different price points and offerings so any new development/stadium will be tailored to suit.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 29, 2024, 09:31:22 AM
Do people think that if we move into a new, bigger stadium tickets would get cheaper? Because they won’t. They’d only get cheaper if we got shit again, God forbid, so be careful what you wish for!

I know a do.  My hope is that with an extra 15,000 seats all price thresholds can be catered for and the spaces fit for purpose.   I think a lot of what heck is doing is testing the elasticity of demand for different price points and offerings so any new development/stadium will be tailored to suit.

You’re giving Heck too much credit. He’s purely out to make his bonus in the quickest possible time and then will be gone.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 29, 2024, 10:14:37 AM
Do people think that if we move into a new, bigger stadium tickets would get cheaper? Because they won’t. They’d only get cheaper if we got shit again, God forbid, so be careful what you wish for!

I know a do.  My hope is that with an extra 15,000 seats all price thresholds can be catered for and the spaces fit for purpose.   I think a lot of what heck is doing is testing the elasticity of demand for different price points and offerings so any new development/stadium will be tailored to suit.

Presumably that sort of modeling was done when the new stand was designed? It seemed to be based on the idea we can sell out 42,000 and above easily but need to continue and improve on the existing GA+ etc offered in the Trinity. If that's what they are doing now they are really wasting years on this
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on September 29, 2024, 10:25:51 AM
A mate of mine who can't make the games on a regular basis  tried for tickets for the Bayern game. The only one on offer was in The Cells and it's 160 quid. He was OK with that but was informed that he couldn't just buy that one he had to buy a premium package which included Man United, Man City and Liverpool. The four tickets were 640 quid and there's no option to buy singles. He declined and I don't blame him it's outrageous in my opinion.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 29, 2024, 10:59:34 AM
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

I agree.

They have all the social, economic, demographic and financial data. Heck has form in implementing
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

There is little doubt in my mind that you are right.

This is where I struggle to believe he does know what he’s doing. If they were interpreting the data correctly he must surely realise the pricing structure is wrong - there are not enough people who want to watch Villa who can afford the current prices.

People keep saying we want to attract day trippers ahead of regular match goers as they spend more money. If that were true and they looked to limit STs to, say, 25k then that’s 15k seats we have to sell for every game, effectively 400k tickets to sell to day-trippers. With the best will in the world, we are never going to sell 400k tickets to individual purchasers - we need a good chunk of people who go week after week. The reality is that with prices as they are, those people that would go to multiple games can’t afford it.

I’m going back to something I’ve repeated multiple times - for the last 5 years we as family of 3 have gone to almost all matches. This year we will probably go to no more than half all together. Where are our replacements, when we haven’t managed to sell out a single game so far this season, including Wednesday which is our biggest home game in 50 years.

He’s screwing up the long-term in pursuit of a short-term objective, but in doing so he is screwing up the short-term as well. We are not making anything like the increase in income he is expecting with thousands of seats that were previously full now empty, and there will be games later in the season where the deficit in atmosphere could well end up costing us on the pitch. Last season we finished 4th by 2 points - one more draw or defeat and we would have lost £50 million.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on September 29, 2024, 11:06:42 AM
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

I agree.

They have all the social, economic, demographic and financial data. Heck has form in implementing
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

There is little doubt in my mind that you are right.

This is where I struggle to believe he does know what he’s doing. If they were interpreting the data correctly he must surely realise the pricing structure is wrong - there are not enough people who want to watch Villa who can afford the current prices.

People keep saying we want to attract day trippers ahead of regular match goers as they spend more money. If that were true and they looked to limit STs to, say, 25k then that’s 15k seats we have to sell for every game, effectively 400k tickets to sell to day-trippers. With the best will in the world, we are never going to sell 400k tickets to individual purchasers - we need a good chunk of people who go week after week. The reality is that with prices as they are, those people that would go to multiple games can’t afford it.

I’m going back to something I’ve repeated multiple times - for the last 5 years we as family of 3 have gone to almost all matches. This year we will probably go to no more than half all together. Where are our replacements, when we haven’t managed to sell out a single game so far this season, including Wednesday which is our biggest home game in 50 years.

He’s screwing up the long-term in pursuit of a short-term objective, but in doing so he is screwing up the short-term as well. We are not making anything like the increase in income he is expecting with thousands of seats that were previously full now empty, and there will be games later in the season where the deficit in atmosphere could well end up costing us on the pitch. Last season we finished 4th by 2 points - one more draw or defeat and we would have lost £50 million.

I agree with Pat
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on September 29, 2024, 11:55:32 AM
The Wolves game last week there were no GA tickets available on Thursday. It was sold out. There were GA+ tickets available. On Friday before the game resale tickets were made available, mostly single seats. Many were left available but that's not lost revenue it's just season ticket holders who didn't attend.

GA+ is where there's clearly blocks of seats that aren't selling, I don't know what the ratio of sales is needed to make it profitable but I would hazard a guess that over the season the club will make substantially more money than if they were left as GA & especially so as season tickets.

The club are clearly trying to understand the appetite for GA+ & will be learning as they go. The level of change has been rapid & it's possible they've gone too far too soon. You can do all the profiling you like but It will still only give a indication. The thought of paying £1k+ for a game is as alien to me as paying £97 is for others. They may scale it back but I think that's highly unlikely & even less likely that they'd admit it.

Anyone saying we can't sell out the Bayern game need to look at the price of the 50 or so tickets left ranging from £340-£1080.
Title: Re: Chris Heck - President of Business Operations
Post by: olaftab on September 29, 2024, 12:14:48 PM
It's clear from response so far that Bologna at home is not going to be sold out. Heck was no doubt encouraged by the rush that resulted in Bayern game GA selling out in under 24 hours and stuck with the same pricing structure. This  could  be a commercial mistake. Furthermore club are having trouble shifting GA+ stuff for the Bayern game. We could have another Wolves situation on Wednesday night with 100's if not a couple of thousand empty seats. This would be a shame.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on September 29, 2024, 12:27:37 PM
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

I agree.

They have all the social, economic, demographic and financial data. Heck has form in implementing
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

There is little doubt in my mind that you are right.

This is where I struggle to believe he does know what he’s doing. If they were interpreting the data correctly he must surely realise the pricing structure is wrong - there are not enough people who want to watch Villa who can afford the current prices.

People keep saying we want to attract day trippers ahead of regular match goers as they spend more money. If that were true and they looked to limit STs to, say, 25k then that’s 15k seats we have to sell for every game, effectively 400k tickets to sell to day-trippers. With the best will in the world, we are never going to sell 400k tickets to individual purchasers - we need a good chunk of people who go week after week. The reality is that with prices as they are, those people that would go to multiple games can’t afford it.

I’m going back to something I’ve repeated multiple times - for the last 5 years we as family of 3 have gone to almost all matches. This year we will probably go to no more than half all together. Where are our replacements, when we haven’t managed to sell out a single game so far this season, including Wednesday which is our biggest home game in 50 years.

He’s screwing up the long-term in pursuit of a short-term objective, but in doing so he is screwing up the short-term as well. We are not making anything like the increase in income he is expecting with thousands of seats that were previously full now empty, and there will be games later in the season where the deficit in atmosphere could well end up costing us on the pitch. Last season we finished 4th by 2 points - one more draw or defeat and we would have lost £50 million.


Great post Pat.

People are saying that NSWE are aware and have approved or even planned this approach from Heck. I think that the targets have been set and Heck has put his plans into action to achieve this, if the result is not a success or creates too much negativity the owners will not be happy. They want the fans on board and Villa Park full, I would not be surprised if adjustments are made if the uproar continues and the seats remain unsold. After all they will be planning expansion/ a move and want more demand not less.
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on September 29, 2024, 12:29:07 PM
It's clear from response so far that Bologna at home is not going to be sold out. Heck was no doubt encouraged by the rush that resulted in Bayern game GA selling out in under 24 hours and stuck with the same pricing structure. This  could  be a commercial mistake. Furthermore club are having trouble shifting GA+ stuff for the Bayern game. We could have another Wolves situation on Wednesday night with 100's if not a couple of thousand empty seats. This would be a shame.

There's less than 50 GA+ tickets left for Wednesday night, with a top price of £1080. There's no chance of 2000 empty seats.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on September 29, 2024, 12:33:21 PM
There's a very easy mnemonic to help remember all this stuff. Heck's a c*nt, NSWE are c*nts, Purslow was/is a c*nt, David O'Leary was/is a c*nt.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 29, 2024, 12:35:52 PM
The Wolves game last week there were no GA tickets available on Thursday. It was sold out. There were GA+ tickets available. On Friday before the game resale tickets were made available, mostly single seats. Many were left available but that's not lost revenue it's just season ticket holders who didn't attend.

GA+ is where there's clearly blocks of seats that aren't selling, I don't know what the ratio of sales is needed to make it profitable but I would hazard a guess that over the season the club will make substantially more money than if they were left as GA & especially so as season tickets.

The club are clearly trying to understand the appetite for GA+ & will be learning as they go. The level of change has been rapid & it's possible they've gone too far too soon. You can do all the profiling you like but It will still only give a indication. The thought of paying £1k+ for a game is as alien to me as paying £97 is for others. They may scale it back but I think that's highly unlikely & even less likely that they'd admit it.

Anyone saying we can't sell out the Bayern game need to look at the price of the 50 or so tickets left ranging from £340-£1080.

There’s a lot more than 50 tickets left available for Bayern, and that is the one game where even I thought they would get away with charging whatever they want and would still sell out (there are also still 100s available through third party resellers too). With Wolves, the club would have known the resale tickets that would be available, but try to hold a noose around our necks by not making them available till the last minute in order to force people to buy GA+ - it clearly didn’t work with a couple of thousand empty seats as far as we know.

The reality is that Heck’s pricing structure is clearly not working, the club might be making a few more quid but it’s nothing like the level he expected because of the losses in seats that are just not selling. We will also soon be approaching games where GA+ is even less attractive - who is going to buy a package for Bologna when there are 10k seats available? Who will buy one for a midweek game in December against Brentford?
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on September 29, 2024, 12:47:08 PM

This is where I struggle to believe he does know what he’s doing. If they were interpreting the data correctly he must surely realise the pricing structure is wrong - there are not enough people who want to watch Villa who can afford the current prices.

People keep saying we want to attract day trippers ahead of regular match goers as they spend more money. If that were true and they looked to limit STs to, say, 25k then that’s 15k seats we have to sell for every game, effectively 400k tickets to sell to day-trippers. With the best will in the world, we are never going to sell 400k tickets to individual purchasers - we need a good chunk of people who go week after week. The reality is that with prices as they are, those people that would go to multiple games can’t afford it.

I’m going back to something I’ve repeated multiple times - for the last 5 years we as family of 3 have gone to almost all matches. This year we will probably go to no more than half all together. Where are our replacements, when we haven’t managed to sell out a single game so far this season, including Wednesday which is our biggest home game in 50 years.

He’s screwing up the long-term in pursuit of a short-term objective, but in doing so he is screwing up the short-term as well. We are not making anything like the increase in income he is expecting with thousands of seats that were previously full now empty, and there will be games later in the season where the deficit in atmosphere could well end up costing us on the pitch. Last season we finished 4th by 2 points - one more draw or defeat and we would have lost £50 million.

Bob on! Absolutely what the ‘fans need to understand that if we want success we have to pay for it’ brigade are missing.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on September 29, 2024, 12:50:00 PM
Great, forensic post Pat.
Title: Re: Chris Heck - President of Business Operations
Post by: maidstonevillain on September 29, 2024, 01:21:37 PM

He’s screwing up the long-term in pursuit of a short-term objective, but in doing so he is screwing up the short-term as well. We are not making anything like the increase in income he is expecting with thousands of seats that were previously full now empty, and there will be games later in the season where the deficit in atmosphere could well end up costing us on the pitch. Last season we finished 4th by 2 points - one more draw or defeat and we would have lost £50 million.

Exactly Pat.

“HOLTE END THE 11 1/2TH MAN”

This will be Heck’s legacy by the time he has finished.
Title: Re: Chris Heck - President of Business Operations
Post by: RamboandBruno on September 29, 2024, 01:39:07 PM
It's clear from response so far that Bologna at home is not going to be sold out. Heck was no doubt encouraged by the rush that resulted in Bayern game GA selling out in under 24 hours and stuck with the same pricing structure. This  could  be a commercial mistake. Furthermore club are having trouble shifting GA+ stuff for the Bayern game. We could have another Wolves situation on Wednesday night with 100's if not a couple of thousand empty seats. This would be a shame.
If you’d told me I wouldnt be taking my kids to watch Villa at home in a champions league game, I wouldnt of believed you. However, i can’t afford the Bologna game and can’t justify the outlay after already paying for the Bayern game. It will be interesting to see if our seats sell for the inflated price.
Title: Re: Chris Heck - President of Business Operations
Post by: TonyD on September 29, 2024, 01:46:09 PM
It’s not our biggest home game in 50 years. 
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 29, 2024, 01:56:42 PM
It’s not our biggest home game in 50 years.

In terms of profile it absolutely is
Title: Re: Chris Heck - President of Business Operations
Post by: TonyD on September 29, 2024, 02:03:31 PM
Juventus was bigger. 
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 29, 2024, 02:05:53 PM
It's very high profile but nowhere near our biggest game, it's not even top 10 biggest home games in 50 years.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 29, 2024, 02:31:44 PM
I’m trying to think which games would be an easier sell than our first Champions League game in 41 years, against Bayern Munich, in a period when most people don’t view football matches as potential riots. I’m struggling to be honest.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 29, 2024, 07:23:09 PM
It's very high profile but nowhere near our biggest game, it's not even top 10 biggest home games in 50 years.
Juventus and Barcelona early eighties were big games, but other than that I'm struggling to think of another eight bigger than Bayern. Anyone else think of any ?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on September 29, 2024, 07:28:21 PM
It is very easy to sell tickets for a match like this, just not at £1,000 a go, unsurprisingly.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on September 29, 2024, 07:30:42 PM
There's a difference between massively high profile and it being one of our biggest games. To me there is anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on September 29, 2024, 07:43:44 PM
It's clear from response so far that Bologna at home is not going to be sold out. Heck was no doubt encouraged by the rush that resulted in Bayern game GA selling out in under 24 hours and stuck with the same pricing structure. This  could  be a commercial mistake. Furthermore club are having trouble shifting GA+ stuff for the Bayern game. We could have another Wolves situation on Wednesday night with 100's if not a couple of thousand empty seats. This would be a shame.
If you’d told me I wouldnt be taking my kids to watch Villa at home in a champions league game, I wouldnt of believed you. However, i can’t afford the Bologna game and can’t justify the outlay after already paying for the Bayern game. It will be interesting to see if our seats sell for the inflated price.
I think this is the thing - people just cant afford it.  I was expecting some kind of package to make it more reasonable.   Its everywhere though - I bought tickets for England v India at Edgbaston next summer.  I normally try and do 2 test a summer but probably wont be able to at those prices.   Going to a gig- even for a smaller band - is suddenly £50 kid a ticket.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on September 29, 2024, 07:49:04 PM
 8)
It's very high profile but nowhere near our biggest game, it's not even top 10 biggest home games in 50 years.
Juventus and Barcelona early eighties were big games, but other than that I'm struggling to think of another eight bigger than Bayern. Anyone else think of any ?
Birmingham City of course
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on September 29, 2024, 07:51:40 PM
There's a difference between massively high profile and it being one of our biggest games. To me there is anyway.

To me this is the nub of the problem. For the likes of us I absolutely agree - Albion in a play-off semi final was a much bigger game. To the people Heck is trying to attract, however, they would find that idea laughable.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on September 29, 2024, 08:41:51 PM
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

I agree.

They have all the social, economic, demographic and financial data. Heck has form in implementing
My worry isn't that Heck doesn't know what he's doing, but rather that he knows exactly what he's doing and it's what NSWE want.

There is little doubt in my mind that you are right.

This is where I struggle to believe he does know what he’s doing. If they were interpreting the data correctly he must surely realise the pricing structure is wrong - there are not enough people who want to watch Villa who can afford the current prices.

People keep saying we want to attract day trippers ahead of regular match goers as they spend more money. If that were true and they looked to limit STs to, say, 25k then that’s 15k seats we have to sell for every game, effectively 400k tickets to sell to day-trippers. With the best will in the world, we are never going to sell 400k tickets to individual purchasers - we need a good chunk of people who go week after week. The reality is that with prices as they are, those people that would go to multiple games can’t afford it.

I’m going back to something I’ve repeated multiple times - for the last 5 years we as family of 3 have gone to almost all matches. This year we will probably go to no more than half all together. Where are our replacements, when we haven’t managed to sell out a single game so far this season, including Wednesday which is our biggest home game in 50 years.

He’s screwing up the long-term in pursuit of a short-term objective, but in doing so he is screwing up the short-term as well. We are not making anything like the increase in income he is expecting with thousands of seats that were previously full now empty, and there will be games later in the season where the deficit in atmosphere could well end up costing us on the pitch. Last season we finished 4th by 2 points - one more draw or defeat and we would have lost £50 million.
I think you are right Pat, he has completely misjudged the situation.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 29, 2024, 08:42:59 PM
There's a difference between massively high profile and it being one of our biggest games. To me there is anyway.

To me this is the nub of the problem. For the likes of us I absolutely agree - Albion in a play-off semi final was a much bigger game. To the people Heck is trying to attract, however, they would find that idea laughable.
Who are these people Heck is trying to attract?
I can't fathom it?
People who haven't been to football before?
People who haven't been to Villa before?
People who have been to Villa but want to spend more?
People who have nothing to do on a winters night but fancy a game?
Who are they?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 29, 2024, 08:52:07 PM
There's a difference between massively high profile and it being one of our biggest games. To me there is anyway.

To me this is the nub of the problem. For the likes of us I absolutely agree - Albion in a play-off semi final was a much bigger game. To the people Heck is trying to attract, however, they would find that idea laughable.
yeah agree, Leeds in that FA Cup QF, Tranmere ? Athletico, WBA in the FA Cup QF , loads of "bigger games" , the list goes on
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on September 29, 2024, 08:55:24 PM
There's a difference between massively high profile and it being one of our biggest games. To me there is anyway.

To me this is the nub of the problem. For the likes of us I absolutely agree - Albion in a play-off semi final was a much bigger game. To the people Heck is trying to attract, however, they would find that idea laughable.
Who are these people Heck is trying to attract?
I can't fathom it?
People who haven't been to football before?
People who haven't been to Villa before?
People who have been to Villa but want to spend more?
People who have nothing to do on a winters night but fancy a game?
Who are they?

Tourists. Bugger all tourists in Birmingham in October. He thinks we can tap into those in London who fancy a CL game, the eejit.

Voting with our feet is the only way it changes.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on September 29, 2024, 08:55:43 PM
It's very high profile but nowhere near our biggest game, it's not even top 10 biggest home games in 50 years.
Juventus and Barcelona early eighties were big games, but other than that I'm struggling to think of another eight bigger than Bayern. Anyone else think of any ?

Personally I’d put Tranmere up there, or any league cup semi final.  The play off v West Brom too.  That was one game away from a final whereas Munich is more about watching expensive players running about which I’m a bit meh about.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on September 29, 2024, 09:08:26 PM
It's very high profile but nowhere near our biggest game, it's not even top 10 biggest home games in 50 years.
Juventus and Barcelona early eighties were big games, but other than that I'm struggling to think of another eight bigger than Bayern. Anyone else think of any ?

Personally I’d put Tranmere up there, or any league cup semi final.  The play off v West Brom too.  That was one game away from a final whereas Munich is more about watching expensive players running about which I’m a bit meh about.
I'd put the Inter games and Atletico Madrid on a par with Bayern as they were knock out games. Boro at home in the play offs would also be in the mix just for the tension and great atmosphere.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on September 29, 2024, 09:11:08 PM
It's very high profile but nowhere near our biggest game, it's not even top 10 biggest home games in 50 years.
Juventus and Barcelona early eighties were big games, but other than that I'm struggling to think of another eight bigger than Bayern. Anyone else think of any ?

Personally I’d put Tranmere up there, or any league cup semi final.  The play off v West Brom too.  That was one game away from a final whereas Munich is more about watching expensive players running about which I’m a bit meh about.
Yep, not expecting a great game.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on September 29, 2024, 10:17:34 PM
For me, the level of jeopardy dictates the scale of its importance. If we lose on Wednesday, we’ll still be in the competition, with other points to be won in order to progress. It’s therefore more akin to the Santos game in 1972, with a high profile club (as opposed to a star player) coming to town, and everyone wants to be there.

Personally I can think of many games that have been bigger - I won’t list them, because others have done it in earlier posts. They’re the ones where you’re sick with nerves for days leading up to the game, and I just don’t think this one does.
Title: Re: Chris Heck - President of Business Operations
Post by: DeKuip on September 29, 2024, 10:31:22 PM
The play off games and the draw at West Ham in 2020 to stay up were all far bigger and more important than Bayern. Lose on Wednesday and the world won’t end, it’s just about making money. We haven’t got a cat in hell’s chance of winning that competition.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 29, 2024, 10:50:29 PM
There's a very easy mnemonic to help remember all this stuff. Heck's a c*nt, NSWE are c*nts, Purslow was/is a c*nt, David O'Leary was/is a c*nt.
When i was young my great aunt Ada taught me a useful rhyme

If it’s twats you seek,
The name’s NSWE
If it’s a cnut you want
Try that Chris Heck bloke
To find a prick be astute
Purslow’s the wanker in a suit
And if it’s an arsehole you’re bound to see
That’ll either be O’Leary or Stevìe Gee


Always comes in handy :)
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on September 30, 2024, 01:49:59 PM
I’m trying to think which games would be an easier sell than our first Champions League game in 41 years, against Bayern Munich, in a period when most people don’t view football matches as potential riots. I’m struggling to be honest.

Bayern Munich in the Champions League.

Think back to all those games, Rotherham away, Derby County, Stevenage, Doncaster under O'Leary, Wigan, Bolton, etc. Those games against Inter Milan, Tranmere in the League Cup.

All of the defeats against ManU, the loss to Bradford City, the Cup Finals, all of them leading back to this. The Top echelons of football again, at Villa Park.

This is the pinnacle of club football, and we're back. Sure we could have drawn Real or Barcelona, but this is Bayern Munich, against whom we triumphed 42 years ago, and no game since has matched it, how could it? This though is our return.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on September 30, 2024, 04:04:42 PM
I’m trying to think which games would be an easier sell than our first Champions League game in 41 years, against Bayern Munich, in a period when most people don’t view football matches as potential riots. I’m struggling to be honest.

Bayern Munich in the Champions League.

Think back to all those games, Rotherham away, Derby County, Stevenage, Doncaster under O'Leary, Wigan, Bolton, etc. Those games against Inter Milan, Tranmere in the League Cup.

All of the defeats against ManU, the loss to Bradford City, the Cup Finals, all of them leading back to this. The Top echelons of football again, at Villa Park.

This is the pinnacle of club football, and we're back. Sure we could have drawn Real or Barcelona, but this is Bayern Munich, against whom we triumphed 42 years ago, and no game since has matched it, how could it? This though is our return.
I agree here.  Because of the opposition - because they're intertwined with arguably the biggest single event in the club's history - because it's a competition we've not qualified for for 41 years, and it's the first time we've played Bayern Munich since then ... it IS the biggest game we've had probably since 26th May 1982.  If we'd won another European Cup it'd be different ... but we haven't, so it isn't.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on October 02, 2024, 11:08:30 AM
Purslow on Radio 4 this morning, talking about our rise over the last few seasons, culminating in tonight’s game. Good on the interviewer for mentioning the prices for tonight’s game and asking if this is a fair way to treat loyal fans.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on October 02, 2024, 11:10:21 AM
What did he say in response to that? 'I'd have charged more' or 'Terrace View is good isn't it? That was my idea'
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on October 02, 2024, 11:12:29 AM
Gave a politician’s response - wouldn’t be appropriate to comment. And I thought he was one of us, going on the piss at Chelsea away and all that….
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 02, 2024, 11:23:07 AM
There are 7 tickets left for tonight, all corporate. They range from 5 at £348 for the Corner Flag and 2 at £576 in the 82 Lounge. The last 2 £1000+ tickets, have gone.

Edit, sorry 9, 2 in the Star and Lion have popped up.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on October 02, 2024, 11:29:57 AM
Mr Heck will be patting himself on the back
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on October 02, 2024, 11:58:07 AM
Bayern was never going to be an issue. Thousands of empty seats for a 3pm Saturday kick-off is - as will be the demand for some of the 5 home games in October...
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on October 02, 2024, 12:47:13 PM
Purslow on Radio 4 this morning, talking about our rise over the last few seasons, culminating in tonight’s game. Good on the interviewer for mentioning the prices for tonight’s game and asking if this is a fair way to treat loyal fans.

I heard that, he did lose points for saying 'only five years ago we were playing in front of 25k fans at home in the Champ'

We didn't have an attendance that low did we.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on October 02, 2024, 01:08:06 PM
26k vs Barnsley was the lowest i think.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on October 03, 2024, 08:02:32 AM
Was the attendance really 38k?? How does that make sense when no one could get a ticket?
Title: Re: Chris Heck - President of Business Operations
Post by: Villatillidie25 on October 03, 2024, 08:28:24 AM
They didn't sell out (/ larger segregation) and i've read there were a few other blocks that needed to be left empty (maybe the lowest couple of rows?) to all intent and purposes though, it was a sell out, just at a slightly reduced capacity
Title: Re: Chris Heck - President of Business Operations
Post by: DC1874 on October 03, 2024, 08:36:04 AM
The thousand quid seats in Lower Witton Lane were sparsely populated!
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on October 03, 2024, 08:46:06 AM
I've heard it couple of times today:

"You're not moaning about ticket prices now!"

Yes I fucking am, it was still a rip off last night.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on October 03, 2024, 09:30:59 AM
I've heard it couple of times today:

"You're not moaning about ticket prices now!"

Yes I fucking am, it was still a rip off last night.

Yeah i know but if you are gonna be ripped off at least you can say you was there nev. What a amazing night
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on October 03, 2024, 09:37:48 AM
Emery's not half making Heck's job easier.
Title: Re: Chris Heck - President of Business Operations
Post by: caster troy on October 03, 2024, 09:40:06 AM
The thousand quid seats in Lower Witton Lane were sparsely populated!

Was that the section between the away fans and our fans? We were wondering what was going on there with all the empty seats.
Title: Re: Chris Heck - President of Business Operations
Post by: Marlon From Bearwood on October 03, 2024, 09:45:02 AM
The thousand quid seats in Lower Witton Lane were sparsely populated!

Was that the section between the away fans and our fans? We were wondering what was going on there with all the empty seats.

That was there in last season’s European games too, and seemed to be the away teams families / guests. Last night in looked like the Bayern youth team were there, all in matching tracksuits.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on October 03, 2024, 09:47:34 AM
Do wonder if people will re consider after last night for bologna game as alot of people said they wouldn't pay it
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on October 03, 2024, 09:48:50 AM
The seats in the new Witton Lane hospitality (that replaced the boxes and are £1000 each) were half full. I don't understand why you'd pay all that money and then watch the match on a screen inside?!?
Title: Re: Chris Heck - President of Business Operations
Post by: DB on October 03, 2024, 09:52:24 AM
The thousand quid seats in Lower Witton Lane were sparsely populated!

Was that the section between the away fans and our fans? We were wondering what was going on there with all the empty seats.

That was there in last season’s European games too, and seemed to be the away teams families / guests. Last night in looked like the Bayern youth team were there, all in matching tracksuits.


Yeah def  Bayern area, a lot of red /black tracksuits, the stewards were on the right of that section. Shame that we couldn't have sold those, but I guess we get the money for loss of revenue?
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on October 03, 2024, 09:57:44 AM
I've heard it couple of times today:

"You're not moaning about ticket prices now!"

Yes I fucking am, it was still a rip off last night.

Yeah i know but if you are gonna be ripped off at least you can say you was there nev. What a amazing night

It was an amazing night , shame it couldnt have been shared with more
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on October 03, 2024, 10:04:38 AM
Do wonder if people will re consider after last night for bologna game as alot of people said they wouldn't pay it

I haven’t.
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on October 03, 2024, 10:11:03 AM
Do wonder if people will re consider after last night for bologna game as alot of people said they wouldn't pay it

I haven’t.

Nor me.

I feel really gutted not to have been there, but I don’t regret my decision not to be.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on October 03, 2024, 10:12:20 AM
Do wonder if people will re consider after last night for bologna game as alot of people said they wouldn't pay it

I haven’t.

Nor me.

I feel really gutted not to have been there, but I don’t regret my decision not to be.

Same here.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on October 03, 2024, 10:15:04 AM
Do wonder if people will re consider after last night for bologna game as alot of people said they wouldn't pay it

I haven’t.

Nor me.

I feel really gutted not to have been there, but I don’t regret my decision not to be.


My decision not to go to Bologna has absolutely nothing to do with football and everything to do with the feeling that my support is neither wanted or appreciated and that my love for the club can be exploited in monetary terms.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on October 03, 2024, 10:16:42 AM
I'm not going either. Will almost certainly do the Juventus one, not sure about Celtic, depends on the price.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on October 03, 2024, 10:25:22 AM
Bologna should have won at Anfield last night, wouldn't want to cough-up all that dosh to see us having our arses handed to us after a feel-good period (see Celta Vigo at Villa Park when we were top of the league, Nov'98).
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on October 03, 2024, 10:32:21 AM
So looking forward to the Bologna game - should be another brilliant night down at Villa Park.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on October 03, 2024, 11:58:04 AM
Emery's not half making Heck's job easier.

Was thinking exactly this after the game. Whatever bonus he gets he should give half of it to Unai. Heck is the only thing that’s taking the gloss off the club’s feel good factor currently. Not that he gives a shit.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on October 03, 2024, 01:16:59 PM
The thousand quid seats in Lower Witton Lane were sparsely populated!

Heck had to give them away. See Thogden's video below in The Aston.

Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on October 03, 2024, 01:26:24 PM
I'm not going either. Will almost certainly do the Juventus one, not sure about Celtic, depends on the price.

That's the same here, I'll do Juve and the kids can get it me for my birthday.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 03, 2024, 01:35:59 PM
Last night was the best value for money I've ever spent on the football.
Title: Re: Chris Heck - President of Business Operations
Post by: j66acd on October 03, 2024, 01:38:14 PM
The thousand quid seats in Lower Witton Lane were sparsely populated!

Heck had to give them away. See Thogden's video below in The Aston.



It looked soulless in there and a bit like the Tory conference after party.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on October 03, 2024, 02:46:35 PM
What on earth is that rubbish?!
Title: Re: Chris Heck - President of Business Operations
Post by: DeKuip on October 03, 2024, 03:11:20 PM
What on earth is that rubbish?!
I watched for as long as I could stand it and thought to myself - This country is long overdue a war.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on October 03, 2024, 03:29:54 PM
"where's Musiala" made me loff. The rest of it is everything wrong with mod£rn football.
Title: Re: Chris Heck - President of Business Operations
Post by: darren woolley on October 03, 2024, 03:32:43 PM
Last night was the best value for money I've ever spent on the football.

I agree.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on October 03, 2024, 04:32:55 PM
What on earth is that rubbish?!

The food or Thogden? He's what Heck would call an 'influencer'. Almost 2 million followers worldwide on youtube, 600k+ on Instagram and almost 60k on X. Sadly it's where we're heading right now. Shame about the empty seats.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on October 03, 2024, 04:40:05 PM
What on earth is that rubbish?!

The food or Thogden? He's what Heck would call an 'influencer'. Almost 2 million followers worldwide on youtube, 600k+ on Instagram and almost 60k on X. Sadly it's where we're heading right now. Shame about the empty seats.
I be lucky to have 10 friends on social media
Title: Re: Chris Heck - President of Business Operations
Post by: Flamingo Lane on October 03, 2024, 04:41:14 PM
Couldn't watch all of that, as it was so cringeworthy, but what was perhaps most significant was how empty the venue was, and the number of empty seats out in that part of the stand.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on October 03, 2024, 04:54:11 PM
What on earth is that rubbish?!

The food or Thogden? He's what Heck would call an 'influencer'. Almost 2 million followers worldwide on youtube, 600k+ on Instagram and almost 60k on X. Sadly it's where we're heading right now. Shame about the empty seats.
I be lucky to have 10 friends on social media

10? There's a reason I don't do social media.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on October 03, 2024, 05:31:54 PM
I was referencing the inane, incorrect, badly narrated chat, not the food. That said it would describe much of what is posted on here.

Did he pay for his ticket?
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on October 03, 2024, 05:44:24 PM
Did he pay for his ticket?

What do you think..
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on October 03, 2024, 05:54:00 PM
Do wonder if people will re consider after last night for bologna game as alot of people said they wouldn't pay it

I haven’t.

Id pay it if i could have got day off
Title: Re: Chris Heck - President of Business Operations
Post by: saunders_heroes on October 03, 2024, 06:03:20 PM
Do wonder if people will re consider after last night for bologna game as alot of people said they wouldn't pay it

I haven’t.

Id pay it if i could have got day off

There’s not many tickets left by the looks of it.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on October 03, 2024, 06:40:29 PM
I bought a ticket for the United game a while back and I can't make it now. Spent two fkn days trying to get through to the ticket office to return it. It's a shambles. Does anyone know if the ticket office will we re-opening or is that it now everything online? If so it's a complete shit show.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on October 03, 2024, 06:42:00 PM
I bought a ticket for the United game a while back and I can't make it now. Spent two fkn days trying to get through to the ticket office to return it. It's a shambles. Does anyone know if the ticket office will we re-opening or is that it now everything online? If so it's a complete shit show.

Someone said to me the phone lines are only open from 10am till 2pm which is a bit naff really.
Title: Re: Chris Heck - President of Business Operations
Post by: Neal and Winton on October 03, 2024, 06:58:41 PM
If my experience is anything to go by the ticket office won’t be interested in your ticket you Sony get a refund and they won’t put it up for sale basically your lumbered
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 03, 2024, 07:06:24 PM
Do wonder if people will re consider after last night for bologna game as alot of people said they wouldn't pay it

I haven’t.

Id pay it if i could have got day off

There’s not many tickets left by the looks of it.
An awful lot of tickets have gone since last night. General sale tomorrow so should sell out I'd imagine.
A win and we're in the pot,  so should be another good one. Well done Unai on selling it out again.
Title: Re: Chris Heck - President of Business Operations
Post by: spangley1812 on October 03, 2024, 07:18:38 PM
I bought a ticket for the United game a while back and I can't make it now. Spent two fkn days trying to get through to the ticket office to return it. It's a shambles. Does anyone know if the ticket office will we re-opening or is that it now everything online? If so it's a complete shit show.

If you use twitter try direct messaging the AVFC Support page giving them the details and your fan ID
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on October 03, 2024, 07:33:11 PM
I bought a ticket for the United game a while back and I can't make it now. Spent two fkn days trying to get through to the ticket office to return it. It's a shambles. Does anyone know if the ticket office will we re-opening or is that it now everything online? If so it's a complete shit show.

If you use twitter try direct messaging the AVFC Support page giving them the details and your fan ID
I'll give it a go. Thank you.
Title: Re: Chris Heck - President of Business Operations
Post by: FrankyH on October 04, 2024, 08:29:02 AM
The thousand quid seats in Lower Witton Lane were sparsely populated!

Heck had to give them away. See Thogden's video below in The Aston.



A grand and you end up sitting next to that Herbert. I noticed how the ground fell silent when the Champions League athem was played , he still doesn't come up for air though.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on October 04, 2024, 09:09:36 AM
Let us never forget that loyal fans of many years are being discarded in the unceasing efforts to attract ****** like him.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on October 04, 2024, 09:37:18 AM
Let us never forget that loyal fans of many years are being discarded in the unceasing efforts to attract ****** like him.

It’s not just confined to such people it’s anyone with expendable income who will pay over the odds and more on top for merch and other add ons. It was interesting for me to see who took up the seats of my absentee mates. Two 30 somethings from Cardiff paying £95 each. 5 games a season lads each with a bag full of merchandise. I’m a season ticket holder of way more than their years. The only way you’d know I was a fan is if you looked me up and down really well you might notice the tiny platinum effect badge that the Lerner era issued as reward for my loyalty. It’s the only thing that I bring to the game these days that shows who I support and it was a freebie. Heck would see The two Cardiff lads as more deserving.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on October 04, 2024, 09:44:07 AM
Let us never forget that loyal fans of many years are being discarded in the unceasing efforts to attract ****** like him.

It’s not just confined to such people it’s anyone with expendable income who will pay over the odds and more on top for merch and other add ons. It was interesting for me to see who took up the seats of my absentee mates. Two 30 somethings from Cardiff paying £95 each. 5 games a season lads each with a bag full of merchandise. I’m a season ticket holder of way more than their years. The only way you’d know I was a fan is if you looked me up and down really well you might notice the tiny platinum effect badge that the Lerner era issued as reward for my loyalty. It’s the only thing that I bring to the game these days that shows who I support and it was a freebie. Heck would see The two Cardiff lads as more deserving.
Not sure "deserving" is the word you are looking for Bren, welcome, exploitable, monetazable?
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on October 04, 2024, 09:44:12 AM
Let us never forget that loyal fans of many years are being discarded in the unceasing efforts to attract ****** like him.

It’s not just confined to such people it’s anyone with expendable income who will pay over the odds and more on top for merch and other add ons. It was interesting for me to see who took up the seats of my absentee mates. Two 30 somethings from Cardiff paying £95 each. 5 games a season lads each with a bag full of merchandise. I’m a season ticket holder of way more than their years. The only way you’d know I was a fan is if you looked me up and down really well you might notice the tiny platinum effect badge that the Lerner era issued as reward for my loyalty. It’s the only thing that I bring to the game these days that shows who I support and it was a freebie. Heck would see The two Cardiff lads as more deserving.
Cos he's a ****.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 04, 2024, 01:06:32 PM
The thousand quid seats in Lower Witton Lane were sparsely populated!

Heck had to give them away. See Thogden's video below in The Aston.



A grand and you end up sitting next to that Herbert. I noticed how the ground fell silent when the Champions League athem was played , he still doesn't come up for air though.
Give me a seat in The Holte and a pie + pint over that Aston experience every time. Not even close to a £1000 experience from that evidence
Title: Re: Chris Heck - President of Business Operations
Post by: Exeter 77 on October 04, 2024, 01:11:19 PM
The thousand quid seats in Lower Witton Lane were sparsely populated!

Heck had to give them away. See Thogden's video below in The Aston.



It looked soulless in there and a bit like the Tory conference after party.
Well his father either was or still is a Tory councillor.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on October 04, 2024, 01:12:26 PM
Fucking Tories at the football?

Fuck off back to Rugby Union!
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on October 04, 2024, 01:27:24 PM
The thousand quid seats in Lower Witton Lane were sparsely populated!

Heck had to give them away. See Thogden's video below in The Aston.



A grand and you end up sitting next to that Herbert. I noticed how the ground fell silent when the Champions League athem was played , he still doesn't come up for air though.
Give me a seat in The Holte and a pie + pint over that Aston experience every time. Not even close to a £1000 experience from that evidence

I can see myself on the Holte through this. I know where I'd rather be.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on October 04, 2024, 02:02:17 PM
Fucking Tories at the football?

Fuck off back to Rugby Union!

How dare someone with different political views attend football.

I noticed that apart from the lad who had the freebie, a couple of Germans and one guy on his own, there were loads of empty seats.
What a roaring success that is for Heck in the biggest game at Villa for years and years.
What’s the chance to sell that at Fulham, it’s a farce.


Look forward to seeing the back of this charlatan soon.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on October 04, 2024, 02:08:41 PM
Let us never forget that loyal fans of many years are being discarded in the unceasing efforts to attract ****** like him.

It's what he does, travels around the world getting freebies in exchange for filming the 'experience'. I'd imagine other than the one German fella with his lad the rest were on freebies and even then Heck couldn't fill it. As for The Aston, even if the price doesn't put you off, having to listen to a jazz trio playing Sweet Caroline whilst your eating would be a deciding factor for me. Seriously, WTF!?
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on October 04, 2024, 02:14:13 PM
Let us never forget that loyal fans of many years are being discarded in the unceasing efforts to attract ****** like him.

It's what he does, travels around the world getting freebies in exchange for filming the 'experience'. I'd imagine other than the one German fella with his lad the rest were on freebies and even then Heck couldn't fill it. As for The Aston, even if the price doesn't put you off, having to listen to a jazz trio playing Sweet Caroline whilst your eating would be a deciding factor for me. Seriously, WTF!?

Spot on
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on October 04, 2024, 02:16:12 PM
The worst part is the pricing of the GA and the handling of it means they are trying to funnel desperate folks into things like The Aston.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on October 04, 2024, 02:28:16 PM
Fucking Tories at the football?

Fuck off back to Rugby Union!

How dare someone with different political views attend football.

I noticed that apart from the lad who had the freebie, a couple of Germans and one guy on his own, there were loads of empty seats.
What a roaring success that is for Heck in the biggest game at Villa for years and years.
What’s the chance to sell that at Fulham, it’s a farce.


Look forward to seeing the back of this charlatan soon.


There are people with differing political views, and there are fucking Tory councillors.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on October 04, 2024, 02:31:47 PM
We had one on here and he was a right snidey prick.

I mean, if you can imagine.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on October 04, 2024, 02:44:35 PM
Fucking Tories at the football?

Fuck off back to Rugby Union!

How dare someone with different political views attend football.

I noticed that apart from the lad who had the freebie, a couple of Germans and one guy on his own, there were loads of empty seats.
What a roaring success that is for Heck in the biggest game at Villa for years and years.
What’s the chance to sell that at Fulham, it’s a farce.


Look forward to seeing the back of this charlatan soon.


There are people with differing political views, and there are fucking Tory councillors.

Fair enough.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on October 04, 2024, 02:54:14 PM
Let us never forget that loyal fans of many years are being discarded in the unceasing efforts to attract ****** like him.

It's what he does, travels around the world getting freebies in exchange for filming the 'experience'. I'd imagine other than the one German fella with his lad the rest were on freebies and even then Heck couldn't fill it. As for The Aston, even if the price doesn't put you off, having to listen to a jazz trio playing Sweet Caroline whilst your eating would be a deciding factor for me. Seriously, WTF!?

Not sure on that being as the Youtuber knew them as well.
Title: Re: Chris Heck - President of Business Operations
Post by: DC1874 on October 04, 2024, 04:57:29 PM
Christ that was a difficult watch and sums up everything that is wrong with Britain in 2024! Football really has sold it's soul...
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on October 04, 2024, 05:42:04 PM
Christ that was a difficult watch and sums up everything that is wrong with Britain in 2024! Football really has sold it's soul...

Funny thing is, he'd have been happy with a normal ticket on the Holte but it was obviously the Club (Heck) who decided to blow smoke up his arse and put him in The Aston. His video of the game has already had almost 300k views in two days. Add to that the level of coverage we've had in the last few days, you can expect we'll be getting a lot of day trippers and new fans - thanks to Unai and the lads. How many want to take in a game at The Aston we can probably count on our thumbs.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on October 04, 2024, 06:10:08 PM
Didn't seem to be too many takers for that, don't suppose their will be too many more if you have to share oxygen with wnakers like that.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 04, 2024, 06:28:23 PM
In the Dave Woodhall article 'Falling in love again' he mentions ticket price increases for the CL knockout stage.
How far will he push this Heck-onomics??
At what price do you say not for me?
£100
£120
£140
For people taking kids it's ridiculous
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on October 04, 2024, 06:30:17 PM
In the Dave Woodhall article 'Falling in love again' he mentions ticket price increases for the CL knockout stage.
How far will he push this Heck-onomics??
At what price do you say not for me?
£100
£120
£140
For people taking kids it's ridiculous

Yeah, I noticed that in the article. Anyway, I am not saying much more on the subject.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 04, 2024, 06:31:07 PM
In the Dave Woodhall article 'Falling in love again' he mentions ticket price increases for the CL knockout stage.
How far will he push this Heck-onomics??
At what price do you say not for me?
£100
£120
£140
For people taking kids it's ridiculous

Depends on the opposition, Barca Real or Inter I’d pay over what we’re paying now, anyone else, not more than now.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 04, 2024, 06:34:20 PM
In the Dave Woodhall article 'Falling in love again' he mentions ticket price increases for the CL knockout stage.
How far will he push this Heck-onomics??
At what price do you say not for me?
£100
£120
£140
For people taking kids it's ridiculous

Depends on the opposition, Barca Real or Inter I’d pay over what we’re paying now, anyone else, not more than now.
Out of interest how much?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on October 04, 2024, 06:34:25 PM
Somewhere up there Doug is looking down on Heck, wiping away a tear, and no doubt boring someone like Franz Beckenbauer about how "he's like son to me"
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on October 04, 2024, 06:38:19 PM
We already pay way too much to watch the best teams in the world, they are all in the PL.

I'm right up at the edge of what I'm prepared to pay, I wont watch the Celtic game unless the price comes down to something reasonable, and for me thats £50ish
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on October 04, 2024, 06:45:13 PM
Somewhere up there Doug is looking down on Heck, wiping away a tear, and no doubt boring someone like Franz Beckenbauer about how "he's like son to me"

Even down to covering the claret and blue balconies with advertising.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on October 04, 2024, 07:14:54 PM
Somewhere up there Doug is looking down on Heck, wiping away a tear, and no doubt boring someone like Franz Beckenbauer about how "he's like son to me"


Bravo, he would love Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on October 04, 2024, 07:29:33 PM
Somewhere up there Doug is looking down on Heck, wiping away a tear, and no doubt boring someone like Franz Beckenbauer about how "he's like son to me"

While Gary Shaw rolls his eyes, has a chuckle and a pint.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on October 04, 2024, 10:26:41 PM
A very interesting short vid about our rise and ticket prices.

https://youtu.be/_XLC4LVbzEk?si=Kf83GZbeTNOGXDk6
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on October 04, 2024, 10:42:10 PM
Somewhere up there Doug is looking down on Heck, wiping away a tear, and no doubt boring someone like Franz Beckenbauer about how "he's like son to me"


Bravo, he would love Heck.

All those money-making scams and rules to stop him spending it. Doug will be spinning in his urn.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 05, 2024, 04:10:14 AM
The thousand quid seats in Lower Witton Lane were sparsely populated!

Heck had to give them away. See Thogden's video below in The Aston.



It looked soulless in there and a bit like the Tory conference after party.
Well his father either was or still is a Tory councillor.

Knock me down with a feather.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on October 05, 2024, 09:59:17 AM
I was surprised to see how few season ticket fans around me hadn’t taken up their seats for the Munich game
These are long-standing Villa fans go to every home game so it must be biting ( they could be sitting elsewhere, obviously, but I doubt it)

I’ve already had the emails this morning from Villa trying to flog the ‘last remaining’  tickets for the Man United game tomorrow, I haven’t checked but I presume they are hospitality
If you can’t flog the tickets now when we’re at the very top of our game watching the most successful team for decades you know that somethings not working out

I had my say on Heck earlier when the price increases were announced and it’s pointless banging on about it
Needless to say I haven’t change my mind I think he’s got it wrong
The biggest question is whether he’s doing it with the full blessing of the owners, if that’s the case then it’s very disappointing as they’ve not put a foot wrong so far, when they’ve made mistakes they’ve rectified it i.e. Steven Gerrard, they need to rectify this one

We’ve probably earned more money out of the two wins in the Champions League than we will out of all the price increases, the revenue will be up this year mainly because of Unai Emery he’s doing his job Heck can’t even sell the stadium out for the best team a lot of people have ever seen

He needs to go imo
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 05, 2024, 10:10:16 AM
We probably earned closed to £3.5m in gate money onto the £1.75m in prize money. £7m in 2 games. It's insanely lucrative.

Take it further, if we win all 4 home games, we'll make £21m. The turnover of those minnows down the road from an entire year, earned in 4 games. Levels and gaps.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on October 05, 2024, 10:23:34 AM

I’ve already had the emails this morning from Villa trying to flog the ‘last remaining’  tickets for the Man United game tomorrow, I haven’t checked but I presume they are hospitality
If you can’t flog the tickets now when we’re at the very top of our game watching the most successful team for decades you know that somethings not working out

He needs to go imo

I clicked that link John and had a look through….some of the prices and packages are almost comical
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on October 05, 2024, 10:23:40 AM
Who dreamed up the £1000 figure to watch a game? What’s the justification apart from, there are mugs who will pay it. Clearly there aren’t many of them.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on October 05, 2024, 10:28:33 AM
Who dreamed up the £1000 figure to watch a game? What’s the justification apart from, there are mugs who will pay it. Clearly there aren’t many of them.
largely taken up by corporates and expense accounts i'd imagine
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on October 05, 2024, 10:34:23 AM
Who dreamed up the £1000 figure to watch a game? What’s the justification apart from, there are mugs who will pay it. Clearly there aren’t many of them.
largely taken up by corporates and expense accounts i'd imagine

Or given away as ‘freebies’ to entice people to take up other games hospitality packages would be my guess
Title: Re: Chris Heck - President of Business Operations
Post by: Bent Neilsens Screamer on October 05, 2024, 11:20:32 AM
We already pay way too much to watch the best teams in the world, they are all in the PL.

I'm right up at the edge of what I'm prepared to pay, I wont watch the Celtic game unless the price comes down to something reasonable, and for me thats £50ish


You’ll be disappointed as, imo, there is no way that the Celtic game or any other game in the champions league will be that cheap. Let us know though as I’ll have your seat!!
Title: Re: Chris Heck - President of Business Operations
Post by: john e on October 05, 2024, 11:31:41 AM
All these games are easy sell outs at normal or cat A prices, every seat filled with Heck or no Heck

I don’t know what the difference is between that and a not sell out at increased and new hospitality prices, it must be worth it financially but I’m not sure about the other aspects as we’ve discussed on previous pages
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on October 05, 2024, 04:06:52 PM
Who dreamed up the £1000 figure to watch a game? What’s the justification apart from, there are mugs who will pay it. Clearly there aren’t many of them.
largely taken up by corporates and expense accounts i'd imagine

Or given away as ‘freebies’ to entice people to take up other games hospitality packages would be my guess

To be honest, if I was looking to spend serious money on hospitality and had been given a freebie on Wednesday I'd have been signing the deal before the players had left the pitch. If money was no object that was an incredible night to give your customers.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on October 05, 2024, 04:10:01 PM
Who dreamed up the £1000 figure to watch a game? What’s the justification apart from, there are mugs who will pay it. Clearly there aren’t many of them.
largely taken up by corporates and expense accounts i'd imagine

Or given away as ‘freebies’ to entice people to take up other games hospitality packages would be my guess

To be honest, if I was looking to spend serious money on hospitality and has been given a freebie on Wednesday I'd have been signing the deal before the players had left the pitch. If money was no object that was an incredible night to give your customers.

Couldn’t agree more Dave…look what this win has done to us :-)
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 10, 2024, 09:15:48 PM
Pricing for Bologna looking very optimistic judging by the number of seats still unsold. Not just the huge amount of GA+ either, T6 half empty at GA prices, anyone with a booking history has been able to get a ticket for days. Pricepoint has killed interest unfortunately.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 10, 2024, 10:20:24 PM
There's a couple hundred left, it clearly hasn't killed interest.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 10, 2024, 11:51:06 PM
I'll be totally honest, me and my brother were talking about going to a match soon, and both of us can afford the ticket price for a CL game without having to sacrifice something elsewhere, we're very fortunate (although I've just spent two years not working, when it would have been out of the question, and those concerns tend to linger) but we both recoiled at the idea of spending over 90 quid to watch a football match.

It's a matter of principle for me. Great, I am sure you will sell the tickets and what not, but fuck that, that's insanely spendy.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 11, 2024, 02:49:08 AM
I'll be totally honest, me and my brother were talking about going to a match soon, and both of us can afford the ticket price for a CL game without having to sacrifice something elsewhere, we're very fortunate (although I've just spent two years not working, when it would have been out of the question, and those concerns tend to linger) but we both recoiled at the idea of spending over 90 quid to watch a football match.

It's a matter of principle for me. Great, I am sure you will sell the tickets and what not, but fuck that, that's insanely spendy.

I’ve told the kids we’re only going to CL games this side of Christmas. I’ve basically sacrificed all the other games so they can have the memories that I’ve been rambling on about for years. Even then I’ll be spending over £600 for us to go to four games. A couple of knockout games and it’s a grand.

Having said that, I’ll probably go to Palace in the cup as I’m off work and it’s half-term.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on October 11, 2024, 05:38:45 AM
I'll be totally honest, me and my brother were talking about going to a match soon, and both of us can afford the ticket price for a CL game without having to sacrifice something elsewhere, we're very fortunate (although I've just spent two years not working, when it would have been out of the question, and those concerns tend to linger) but we both recoiled at the idea of spending over 90 quid to watch a football match.

It's a matter of principle for me. Great, I am sure you will sell the tickets and what not, but fuck that, that's insanely spendy.

I’ve told the kids we’re only going to CL games this side of Christmas. I’ve basically sacrificed all the other games so they can have the memories that I’ve been rambling on about for years. Even then I’ll be spending over £600 for us to go to four games. A couple of knockout games and it’s a grand.

Having said that, I’ll probably go to Palace in the cup as I’m off work and it’s half-term.

Good for you. This isn't a pop at you or any poster in particular going percy but this is why he put prices him - he knew tickets would sell for these games. There was abit of uproar on social media but thats all. Hecks survived that.

You would think this would have a impact for league games but it doeant appear to. Was looking at tickets for Bournemouth and not many at all available. Managed to get one but i did  think the league games wouldnt be as demanding as fans spending so much for CL game
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on October 11, 2024, 06:12:28 AM
2 chaps in my office have snapped up two tickets each for the Bologna game.
They are overjoyed they have got tickets for a CL game as 6 weeks ago they thought they would have no chance  of seeing a CL game live, even if it has cost them £200 each, just for the tickets.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 11, 2024, 06:52:34 AM
I'll be totally honest, me and my brother were talking about going to a match soon, and both of us can afford the ticket price for a CL game without having to sacrifice something elsewhere, we're very fortunate (although I've just spent two years not working, when it would have been out of the question, and those concerns tend to linger) but we both recoiled at the idea of spending over 90 quid to watch a football match.

It's a matter of principle for me. Great, I am sure you will sell the tickets and what not, but fuck that, that's insanely spendy.

I’ve told the kids we’re only going to CL games this side of Christmas. I’ve basically sacrificed all the other games so they can have the memories that I’ve been rambling on about for years. Even then I’ll be spending over £600 for us to go to four games. A couple of knockout games and it’s a grand.

Having said that, I’ll probably go to Palace in the cup as I’m off work and it’s half-term.

Good for you. This isn't a pop at you or any poster in particular going percy but this is why he put prices him - he knew tickets would sell for these games. There was abit of uproar on social media but thats all. Hecks survived that.

You would think this would have a impact for league games but it doeant appear to. Was looking at tickets for Bournemouth and not many at all available. Managed to get one but i did  think the league games wouldnt be as demanding as fans spending so much for CL game

The home fixtures are a dream come true for Heck/the club. I desperately wanted the kids to see the Bayern and Juventus games, and I would really like to see the Celtic game, as I used to go up there a lot in the eighties.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 11, 2024, 07:15:33 AM
He's got a limited window he can get away with 79/90 odd quid though, as it becomes a routine competition like the League and FA Cup, the novelty diminishes and so does the desire to pay the exploitative prices.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 11, 2024, 07:33:53 AM
He's got a limited window he can get away with 79/90 odd quid though, as it becomes a routine competition like the League and FA Cup, the novelty diminishes and so does the desire to pay the exploitative prices.

I agree with that forecast. As long as it becomes routine 🙏🏽
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on October 11, 2024, 09:16:49 AM
2 chaps in my office have snapped up two tickets each for the Bologna game.
They are overjoyed they have got tickets for a CL game as 6 weeks ago they thought they would have no chance  of seeing a CL game live, even if it has cost them £200 each, just for the tickets.

Why so “overjoyed” at paying £200 each when they’re available for half that price at the moment?
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on October 11, 2024, 10:04:16 AM
2 chaps in my office have snapped up two tickets each for the Bologna game.
They are overjoyed they have got tickets for a CL game as 6 weeks ago they thought they would have no chance  of seeing a CL game live, even if it has cost them £200 each, just for the tickets.

Why so “overjoyed” at paying £200 each when they’re available for half that price at the moment?

It's like Booking.com getting a ticket at the Villa these days. "Only two seats left at this price"
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on October 11, 2024, 10:11:10 AM
Unless something dramatic happens the Bologna game is going to have chunks of empty seats all round the ground.  There are whole blocks of tickets available in the wings of the North, Trinity and Witton, and massive chunks of unsold GA+ in the Holte End and other areas.

I've seen a few Tweets put out by people trying to imply this is close to selling out.  With a week and a half to go and it already being on general sale it really isn't, take up is the worst it's been for a 'big' game in a very long time.

Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 11, 2024, 10:59:27 AM
Unless something dramatic happens the Bologna game is going to have chunks of empty seats all round the ground.  There are whole blocks of tickets available in the wings of the North, Trinity and Witton, and massive chunks of unsold GA+ in the Holte End and other areas.

I've seen a few Tweets put out by people trying to imply this is close to selling out.  With a week and a half to go and it already being on general sale it really isn't, take up is the worst it's been for a 'big' game in a very long time.

It’s bizarre. I checked about a week or so back to get one for my mate who has a booking history and there was nowhere near the availability there is today? Looks like they’re releasing in a staggered fashion for some reason. I suppose creating the illusion of scarcity helps drive sales. <rolls eyes>

I imagine once they do a bit of advertising the tickets will gradually sell out but there’ll be a few left.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 11, 2024, 11:35:15 AM
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.

Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 11, 2024, 11:39:51 AM
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.

A1, P1 and P2
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 11, 2024, 11:45:13 AM
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.

A1, P1 and P2

I reckon about 500 seats in total.

Although I haven't counted them.

Having said that, I bet someone will now.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on October 11, 2024, 11:55:13 AM
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.

A1, P1 and P2

I reckon about 500 seats in total.

Although I haven't counted them.

Having said that, I bet someone will now.

There's hundreds left in blocks in T1, T5 and T6.  There are also tonnes of GA+ available, meaning loads of unsold seats in the upper Holte and upper Trinity, it looks like a lot more than 500 around the ground.
 
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 11, 2024, 11:56:02 AM
http://
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.
Here you go Paulie..
P Block 342 left
K block 419 left
T Block 537 left
A1 210 left
A2 150 left...
I can't be bothered to do any more , sorry




Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 11, 2024, 01:07:55 PM
http://
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.
Here you go Paulie..
P Block 342 left
K block 419 left
T Block 537 left
A1 210 left
A2 150 left...
I can't be bothered to do any more , sorry

Thanks CB. Be intrigued to see how many of those go in the next 10 days. I’d reckon at least 1000 as people either find the money or those with just booking history fancy a night out.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 11, 2024, 01:12:38 PM
Let's hope they go, now we are down to the criteria of 'Anyone who has seen Villa Park from the M6' territory
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 11, 2024, 01:16:34 PM
Let's hope they go, now we are down to the criteria of 'Anyone who has seen Villa Park from the M6' territory

Mega lol. Which always reminds me of that Barnet fanzine called “There’s Villas ground”.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on October 11, 2024, 02:11:17 PM
2 chaps in my office have snapped up two tickets each for the Bologna game.
They are overjoyed they have got tickets for a CL game as 6 weeks ago they thought they would have no chance  of seeing a CL game live, even if it has cost them £200 each, just for the tickets.

Why so “overjoyed” at paying £200 each when they’re available for half that price at the moment?
Each person has paid £200...for 2 tickets
Title: Re: Chris Heck - President of Business Operations
Post by: ender4 on October 11, 2024, 02:34:47 PM
You would think this would have a impact for league games but it doeant appear to. Was looking at tickets for Bournemouth and not many at all available. Managed to get one but i did  think the league games wouldnt be as demanding as fans spending so much for CL game

I think it has had a little impact for league games.  The Man Utd game tickets went on sale close to the Bayern game tickets and Man Utd didn't sell out did it?
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on October 11, 2024, 02:48:21 PM
You would think this would have a impact for league games but it doeant appear to. Was looking at tickets for Bournemouth and not many at all available. Managed to get one but i did  think the league games wouldnt be as demanding as fans spending so much for CL game

I think it has had a little impact for league games.  The Man Utd game tickets went on sale close to the Bayern game tickets and Man Utd didn't sell out did it?

Bournemouth tickets selling well would be more evidence of what an impact the prices are having - it's our cheapest home game of the season so far, be a great illustration if we sold that more tickets for Bournemouth than we did for Wolves or Man Utd.  We've also got at least an extra 500 tickets to shift for that one as the away end upper tier is now available.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 15, 2024, 07:45:03 PM
Had the email again from the club trying to shift the Bologna tickets. Ive had another look to see how many have gone since last week. Not many it would seem. I bet Mr Heck bat's it off with obfuscation and bluff if he's challenged about it...the numpty..
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 15, 2024, 08:21:47 PM
You would think this would have a impact for league games but it doeant appear to. Was looking at tickets for Bournemouth and not many at all available. Managed to get one but i did  think the league games wouldnt be as demanding as fans spending so much for CL game

I think it has had a little impact for league games.  The Man Utd game tickets went on sale close to the Bayern game tickets and Man Utd didn't sell out did it?

It sold out of all but insanely spendy tickets.

We're not going to be selling many £1000 tickets, no matter who we play.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 15, 2024, 08:24:23 PM
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.

A1, P1 and P2

Looking now, a few days later - A1 has about 10 single seats, P1 about 20, and P2 has 4.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 15, 2024, 09:08:32 PM
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.

A1, P1 and P2

Looking now, a few days later - A1 has about 10 single seats, P1 about 20, and P2 has 4.

I've just had a quick check and there's about 300 GA tickets left, most in T1 and T6. I couldn't be arsed to count GA+ and Hosp.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 15, 2024, 09:17:04 PM
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.

A1, P1 and P2

Looking now, a few days later - A1 has about 10 single seats, P1 about 20, and P2 has 4.

I've just had a quick check and there's about 300 GA tickets left, most in T1 and T6. I couldn't be arsed to count GA+ and Hosp.
Yes it's slowly selling out on GA, GA+ is the issue. About 140 left in K2 alone. The sooner we revisit the pricing on this the better.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 15, 2024, 09:36:52 PM
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.

A1, P1 and P2

Looking now, a few days later - A1 has about 10 single seats, P1 about 20, and P2 has 4.

I've just had a quick check and there's about 300 GA tickets left, most in T1 and T6. I couldn't be arsed to count GA+ and Hosp.
Yes it's slowly selling out on GA, GA+ is the issue. About 140 left in K2 alone. The sooner we revisit the pricing on this the better.

He won't because he's probably hitting targets left right and centre with the current strategy. So no matter how iniquitous many of us feel it is, as long as he's delivering well above 99% on available capacity I don't think the owners will be too fussed about some of us having a bit of a whinge. In the longer term, different story.....   
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on October 15, 2024, 09:42:49 PM
Fair point, but even in the long term the new customers/fans generated on the journey will fill some voids from disgruntled fans.. 
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 15, 2024, 09:48:07 PM
Fair point, but even in the long term the new customers/fans generated on the journey will fill some voids from disgruntled fans..

Yep, ultimately we’re all replaceable as long as the product on the pitch keeps delivering. I got moved out of A2 this season and my old seat has a person willing to pay £3,500 a season to sit in it. They also paid £420 to sit in it for the Bayern game.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 15, 2024, 09:49:07 PM
The thing is, very nearly selling out justifies Heck’s pricing strategy. If it sells out completely with people still wanting tickets, he’ll just think he should have charged more.

He probably does think that about the Bayern game.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on October 15, 2024, 10:00:13 PM
I never understood how Chelsea generated so much cash from a small stadium but I think we are entering a steep learning curve.

I’m torn, as I want us to compete but I hate the faff of buying tickets for odd games (like I do).  I also think we, and football, has outgrown Villa Park.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 15, 2024, 10:03:39 PM
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.

A1, P1 and P2

Looking now, a few days later - A1 has about 10 single seats, P1 about 20, and P2 has 4.

I've just had a quick check and there's about 300 GA tickets left, most in T1 and T6. I couldn't be arsed to count GA+ and Hosp.
Yes it's slowly selling out on GA, GA+ is the issue. About 140 left in K2 alone. The sooner we revisit the pricing on this the better.

He won't because he's probably hitting targets left right and centre with the current strategy. So no matter how iniquitous many of us feel it is, as long as he's delivering well above 99% on available capacity I don't think the owners will be too fussed about some of us having a bit of a whinge. In the longer term, different story.....
To be honest if he's hitting targets with 425 empty GA+ seats in the Upper Holte, for a Champions League game after winning our first two, he has very low targets. I'd say he's sold less than 50% of the GA+ for this game.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on October 15, 2024, 10:11:14 PM
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.

A1, P1 and P2

Looking now, a few days later - A1 has about 10 single seats, P1 about 20, and P2 has 4.

I've just had a quick check and there's about 300 GA tickets left, most in T1 and T6. I couldn't be arsed to count GA+ and Hosp.
Yes it's slowly selling out on GA, GA+ is the issue. About 140 left in K2 alone. The sooner we revisit the pricing on this the better.

He won't because he's probably hitting targets left right and centre with the current strategy. So no matter how iniquitous many of us feel it is, as long as he's delivering well above 99% on available capacity I don't think the owners will be too fussed about some of us having a bit of a whinge. In the longer term, different story.....
To be honest if he's hitting targets with 425 empty GA+ seats in the Upper Holte, for a Champions League game after winning our first two, he has very low targets. I'd say he's sold less than 50% of the GA+ for this game.
in the scheme of things that really does not matter.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 15, 2024, 10:19:55 PM
I am looking at it now and I don't see swathes of unsold seats anywhere.

Christ, just clicked on 'The Aston'. £1080. A ticket for one match which costs over a thousand pounds.

I know it's not individuals who buy that sort of thing, it's aimed at businesses, but fucking hell, that is absolutely insane.

A1, P1 and P2

Looking now, a few days later - A1 has about 10 single seats, P1 about 20, and P2 has 4.

I've just had a quick check and there's about 300 GA tickets left, most in T1 and T6. I couldn't be arsed to count GA+ and Hosp.
Yes it's slowly selling out on GA, GA+ is the issue. About 140 left in K2 alone. The sooner we revisit the pricing on this the better.

He won't because he's probably hitting targets left right and centre with the current strategy. So no matter how iniquitous many of us feel it is, as long as he's delivering well above 99% on available capacity I don't think the owners will be too fussed about some of us having a bit of a whinge. In the longer term, different story.....
To be honest if he's hitting targets with 425 empty GA+ seats in the Upper Holte, for a Champions League game after winning our first two, he has very low targets. I'd say he's sold less than 50% of the GA+ for this game.
in the scheme of things that really does not matter.
In what way?
At less than than 50% occupancy we are making nothing out of it,  having spent money on the GA+ areas to begin with, providing food and drink and losing £90 on 425 seats as it stands. If it sells out happy days as we make money.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on October 15, 2024, 10:28:22 PM
£100 GA tickets will be the norm next season, that’s for sure.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 15, 2024, 11:47:07 PM
£100 GA tickets will be the norm next season, that’s for sure.

I don’t think so. Not quite. I didn’t pay that for Bayern, the most perfect fixture we could have for bumping up prices. It’s not gonna be that for PL games.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on October 16, 2024, 05:02:53 AM
Sorry Chip Butty, I meant as far as the owners are concerned, he will spin that he is maxing profit across the CL games.
It looks awful but he does not care about optics.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 16, 2024, 01:54:49 PM
Sorry Chip Butty, I meant as far as the owners are concerned, he will spin that he is maxing profit across the CL games.
It looks awful but he does not care about optics.

They will have gone into the whole endeavour knowing it is going to take time to be a success. He won't be selling out GA+ in the early days, and his budget won't expect him to.

As for occasional unsold GA seats here and there for matches, he's not going to give much of a toss about that.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 16, 2024, 05:30:09 PM
Sorry Chip Butty, I meant as far as the owners are concerned, he will spin that he is maxing profit across the CL games.
It looks awful but he does not care about optics.
No worries we were looking at different angles. Although I moan about GA+ I don't think it's a bad idea in general. I just think we've gone about it in a bad way, the seats are mostly in the wrong areas and it's overpriced. The most disappointing thing is the leftover empty seats now we are flying on the pitch. It'll be interesting to see if Juventus turns out to be more like Bayern or Bologna for sales.
Title: Re: Chris Heck - President of Business Operations
Post by: Lucky Eddie on October 16, 2024, 10:33:12 PM
Where do you think GA+ tickets should be located?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 16, 2024, 10:46:50 PM
Sorry Chip Butty, I meant as far as the owners are concerned, he will spin that he is maxing profit across the CL games.
It looks awful but he does not care about optics.
No worries we were looking at different angles. Although I moan about GA+ I don't think it's a bad idea in general. I just think we've gone about it in a bad way, the seats are mostly in the wrong areas and it's overpriced. The most disappointing thing is the leftover empty seats now we are flying on the pitch. It'll be interesting to see if Juventus turns out to be more like Bayern or Bologna for sales.

Bologna is largely sold out.

I get your general point, but it's not like we're going to be playing in front of thousands of empty seats.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on October 16, 2024, 11:04:21 PM
Saw a weird quote from Heck today where he essentially implied English people are obsessed with football because there aren’t other sports here. He compounded this by saying it’s a family thing.

I think we probably play and watch more sports than most countries but I thought the interesting insight is he clearly sees us as a captive audience!
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on October 16, 2024, 11:11:41 PM
He’s right.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 16, 2024, 11:17:33 PM
Saw a weird quote from Heck today where he essentially implied English people are obsessed with football because there aren’t other sports here. He compounded this by saying it’s a family thing.

I think we probably play and watch more sports than most countries but I thought the interesting insight is he clearly sees us as a captive audience!

He is right though.

There's football and what comes after?

Rugby Union - a shit sport loved by a few hundred thousand Barbour jacket wearing racists.
Cricket - a sport which doesn't have any form of recognisable season or championship
Rugby League - like Rugby Union except for people from weird northern places the rest of us would rather not think of.
F1 - all a bit Alan Partridge, and fundamentally, not even a sport.

In the US they have way, way less of a gap between the top sport and the rest.

They even have nonsense like college 'football'.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on October 16, 2024, 11:39:38 PM
Saw a weird quote from Heck today where he essentially implied English people are obsessed with football because there aren’t other sports here. He compounded this by saying it’s a family thing.

I think we probably play and watch more sports than most countries but I thought the interesting insight is he clearly sees us as a captive audience!

He is right though.

There's football and what comes after?

Rugby Union - a shit sport loved by a few hundred thousand Barbour jacket wearing racists.
Cricket - a sport which doesn't have any form of recognisable season or championship
Rugby League - like Rugby Union except for people from weird northern places the rest of us would rather not think of.
F1 - all a bit Alan Partridge, and fundamentally, not even a sport.

In the US they have way, way less of a gap between the top sport and the rest.

They even have nonsense like college 'football'.


That’s almost all pejorative nonsense but as I said I think the more interesting insight is him seeing Villa supporters as a captive audience!
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 16, 2024, 11:46:53 PM
Saw a weird quote from Heck today where he essentially implied English people are obsessed with football because there aren’t other sports here. He compounded this by saying it’s a family thing.

I think we probably play and watch more sports than most countries but I thought the interesting insight is he clearly sees us as a captive audience!

He is right though.

There's football and what comes after?

Rugby Union - a shit sport loved by a few hundred thousand Barbour jacket wearing racists.
Cricket - a sport which doesn't have any form of recognisable season or championship
Rugby League - like Rugby Union except for people from weird northern places the rest of us would rather not think of.
F1 - all a bit Alan Partridge, and fundamentally, not even a sport.

In the US they have way, way less of a gap between the top sport and the rest.

They even have nonsense like college 'football'.


That’s almost all pejorative nonsense but as I said I think the more interesting insight is him seeing Villa supporters as a captive audience!

Yes but it’s his argument that it’s football and then a massive gap in this country, and he’s right isn’t he?

Certainly compared to the US.

There really aren’t many other top level sports competing for attention and people do not switch club.

If you’re a sports fan in Philadelphia you might follow the Eagles, the 76ers, whatever their ice hockey team is called plus the local college teams. All serious competitors for sports attending money.

How many Villa fans do you think say “I can either spend my money on going to Villa Park or go to
edgbaston and shiver with the other 500 people watching county cricket”?

He’s absolutely spot on
Title: Re: Chris Heck - President of Business Operations
Post by: Lucky Eddie on October 17, 2024, 11:34:55 AM
Nonsense
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 17, 2024, 11:38:33 AM
I like and watch all those sports Paulie mentions. The only one that I'd ever consider ditching the Villa for, would be the the 4th and 5th Ashes Tests down under.

There is nothing remotely close to the popularity of football in the city of Birmingham. Heck is right.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on October 17, 2024, 11:41:21 AM
It's hardly nonsense. In 2022 professional football had 50m spectators. The next biggest, rugby, had 5m, so it's a difference by a factor of 10. I don't imagine the attendances for rugby with helmets, netball for lanky blokes, rounders for men with fat arses etc in the US is anything like as different.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on October 17, 2024, 11:57:53 AM
Heck’s obviously never tried getting tickets for next year’s Premier League darts! I managed to get the last pair for the play offs/final at the millennium dome next May, only a hour after they went on sale. And the tickets for India’s tour next season are only just more expensive than a home Champs’ League ticket at Villa Park. But yeah, he’s right, they’re side shows compared to football.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on October 17, 2024, 12:00:39 PM
It's hardly nonsense. In 2022 professional football had 50m spectators. The next biggest, rugby, had 5m, so it's a difference by a factor of 10. I don't imagine the attendances for rugby with helmets, netball for lanky blokes, rounders for men with fat arses etc in the US is anything like as different.

Well on the question of sports popularities.....

https://www.statista.com/statistics/630708/share-sports-fans-among-esports-fans-us/

10% difference between NFL and NBA/Baseball. Obviously the same people might have responded they like all three, or some might have stated they like one more then the other (I suspect depending if there is a franchise of one of the teams near the location of the respondent.).

Similar question in the UK

https://www.statista.com/chart/28160/most-followed-sports-in-the-uk/
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on October 17, 2024, 12:12:57 PM
Saw a weird quote from Heck today where he essentially implied English people are obsessed with football because there aren’t other sports here. He compounded this by saying it’s a family thing.

I think we probably play and watch more sports than most countries but I thought the interesting insight is he clearly sees us as a captive audience!

He is right though.

There's football and what comes after?

Rugby Union - a shit sport loved by a few hundred thousand Barbour jacket wearing racists.
Cricket - a sport which doesn't have any form of recognisable season or championship
Rugby League - like Rugby Union except for people from weird northern places the rest of us would rather not think of.
F1 - all a bit Alan Partridge, and fundamentally, not even a sport.

In the US they have way, way less of a gap between the top sport and the rest.

They even have nonsense like college 'football'.

I endorse all the descriptions of these soon-to-be-banned sports.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on October 17, 2024, 12:40:08 PM
It's hardly nonsense. In 2022 professional football had 50m spectators. The next biggest, rugby, had 5m, so it's a difference by a factor of 10. I don't imagine the attendances for rugby with helmets, netball for lanky blokes, rounders for men with fat arses etc in the US is anything like as different.

Well on the question of sports popularities.....

https://www.statista.com/statistics/630708/share-sports-fans-among-esports-fans-us/

10% difference between NFL and NBA/Baseball. Obviously the same people might have responded they like all three, or some might have stated they like one more then the other (I suspect depending if there is a franchise of one of the teams near the location of the respondent.).

Similar question in the UK

https://www.statista.com/chart/28160/most-followed-sports-in-the-uk/

There's following though, and there's paying good money to go and watch. I "follow" athletics, but I've never spent as much as a brass farthing to go and watch it. Likewise I like the England cricket test team, but have rarely spent any money on it.

How on earth the cricket counties stay in business, having the county championship matches played midweek in front of 6 people and a dog is beyond me.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on October 17, 2024, 12:41:43 PM
I was trying to avoid going down the rabbit hole of the relative merits and popularity of sports. Both of which I’d disagree with the recent comments on here although the world has changed so much since the advent of Sky and the Premier League and decline of hooliganism.

My point was how revealing the mindset of Heck was. Not only patronising but entitled. Even given our success one would expect him to be marketing Villa and expanding support and attendance. Instead he seems to revel he has a captive audience to milk! This may explain his attitude (although I am not sure about the owners) towards ground expansion.

Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 17, 2024, 01:01:03 PM
Where do you think GA+ tickets should be located?
Not at the back of the Holte, or by the away fans with a lousy view for starters. Where you are sitting would be the major point for me if I were buying GA+ ticket.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 17, 2024, 01:14:50 PM
Sorry Chip Butty, I meant as far as the owners are concerned, he will spin that he is maxing profit across the CL games.
It looks awful but he does not care about optics.
No worries we were looking at different angles. Although I moan about GA+ I don't think it's a bad idea in general. I just think we've gone about it in a bad way, the seats are mostly in the wrong areas and it's overpriced. The most disappointing thing is the leftover empty seats now we are flying on the pitch. It'll be interesting to see if Juventus turns out to be more like Bayern or Bologna for sales.

Bologna is largely sold out.

I get your general point, but it's not like we're going to be playing in front of thousands of empty seats.
My point is we shouldn't have any empty seats in the CL. It's madness. We should all be desperate to get our hands on one, it should be the Holy Grail of tickets. And yet a week before the game they are available to basically anyone who has ever been over Spaghetti Junction. It's a bit daft.
Title: Re: Chris Heck - President of Business Operations
Post by: ender4 on October 17, 2024, 01:40:42 PM
£100 GA tickets will be the norm next season, that’s for sure.

We pay £72 for a Cat A PL game in most of the ground now if you're not a season ticket holder. And £50 for a Cat B game.   

I assume next season will be £75 and £55.

Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on October 17, 2024, 02:41:29 PM
Where do you think GA+ tickets should be located?
Not at the back of the Holte, or by the away fans with a lousy view for starters. Where you are sitting would be the major point for me if I were buying GA+ ticket.

I would’ve thought if it’s aimed at mini corporate and day tripper types then at the other end of the Witton by the tunnel would’ve made more sense so they can take their selfies when the players come out.
Title: Re: Chris Heck - President of Business Operations
Post by: claret+blue ed on October 17, 2024, 02:46:15 PM
£100 GA tickets will be the norm next season, that’s for sure.

We pay £72 for a Cat A PL game in most of the ground now if you're not a season ticket holder. And £50 for a Cat B game.   

I assume next season will be £75 and £55.



If it goes up 12% like this season, we'll be looking at £80 and £61 respectively

The club made a big thing of keeping ST rises at 5%, but us members got well screwed over
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 17, 2024, 02:58:03 PM
I was trying to avoid going down the rabbit hole of the relative merits and popularity of sports. Both of which I’d disagree with the recent comments on here although the world has changed so much since the advent of Sky and the Premier League and decline of hooliganism.

My point was how revealing the mindset of Heck was. Not only patronising but entitled. Even given our success one would expect him to be marketing Villa and expanding support and attendance. Instead he seems to revel he has a captive audience to milk! This may explain his attitude (although I am not sure about the owners) towards ground expansion.



He made the comments in awe of the regard football is held in, as a quasi religious exprience. He wasn't patronising at all. Total misrepresentation.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on October 17, 2024, 03:27:04 PM
Yeah, I'm no Heck fan, but I think he's right here.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on October 17, 2024, 03:37:34 PM
Another rabbit hole I’m not going down!
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 17, 2024, 04:25:29 PM
Saw a weird quote from Heck today where he essentially implied English people are obsessed with football because there aren’t other sports here. He compounded this by saying it’s a family thing.

I think we probably play and watch more sports than most countries but I thought the interesting insight is he clearly sees us as a captive audience!
And the funny thing to me was in the same breath he said he didn't know anything about sport, just business. And bragged about something he'd done, but couldn't remember what, which was 'wildly successful' but he was getting hammered by 20 or 30 people for it. You couldn't make it up. If I didnt know anything about sport I wouldn't be talking about it. The guy just keeps digging himself into a hole when interviewed, and turning the conversation so it's all about him. He cracks me up..
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on October 17, 2024, 07:52:32 PM
There's about 130 GA tickets available for Bologna, many of which are single seats. Considering, when the prices were announced, some predicted the embarrassment of playing a Champions League game with big areas of empty seats.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 17, 2024, 08:22:56 PM
More than 130 GA + in K2 , K6 similar and plenty of others in K block, A2 A3 the same . Still GA about , T Block your best chance by the look of it.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 17, 2024, 08:31:33 PM
There's about 130 GA tickets available for Bologna, many of which are single seats. Considering, when the prices were announced, some predicted the embarrassment of playing a Champions League game with big areas of empty seats.

Indeed, single seats are hard to shift.

Expect us to end up with a Newcastle style thing where you specify the block you want, and they choose the seat, so there are way fewer empty singles.
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on October 17, 2024, 08:33:23 PM
More than 130 GA + in K2 , K6 similar and plenty of others in K block, A2 A3 the same . Still GA about , T Block your best chance by the look of it.

There's about 130 GA tickets available.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 17, 2024, 08:34:50 PM
More than 130 GA + in K2 , K6 similar and plenty of others in K block, A2 A3 the same . Still GA about , T Block your best chance by the look of it.

There are literally 2 GA in T2, 14 in T1, 1 in T5

The match is, to all intents and purposes, sold out.

And Heck doesn't give a fuck about 4 or 5 empty GA seats here and there, he only needs to sell one GA+ at the right level to make up for that.

Title: Re: Chris Heck - President of Business Operations
Post by: john e on October 17, 2024, 09:22:38 PM
I can’t see any normal tickets left for the Bournemouth game only GA+
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 17, 2024, 09:38:20 PM
I can’t see any normal tickets left for the Bournemouth game only GA+

On sale in P9 where the away fans normally are.
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on October 17, 2024, 09:46:22 PM
There are thousands left for the Palace cup game & it's on general sale. I guess even at £25 it's a hard sell to get people to watch the stiffs play in what's now classed as a 4th rate competition.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 17, 2024, 10:01:21 PM
There are thousands left for the Palace cup game & it's on general sale. I guess even at £25 it's a hard sell to get people to watch the stiffs play in what's now classed as a 4th rate competition.

Similar to other games though it’s pointless calling it now 2 weeks out when we know tickets will gradually move
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on October 17, 2024, 10:24:02 PM
If we have all but sold out for Bologna then I grudgingly take my hat off to Heck, he’s actually pulled off some result in selling out the entire ground for the least attractive tie, at hugely inflated prices. I honestly didn’t expect that, so fair play to him.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on October 17, 2024, 10:36:39 PM
I can’t see any normal tickets left for the Bournemouth game only GA+

On sale in P9 where the away fans normally are.

Thanks
Just got on there and booked 3 for some friends that wanted to go
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 17, 2024, 10:46:19 PM
Just now,
(https://i.ibb.co/kJ55dZM/Screenshot-20241017-224233-Chrome.jpg) (https://ibb.co/kJ55dZM)
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 17, 2024, 10:53:21 PM
Just now,
(https://i.ibb.co/kJ55dZM/Screenshot-20241017-224233-Chrome.jpg) (https://ibb.co/kJ55dZM)


Yes. GA+ seats.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 17, 2024, 11:03:58 PM
That's right GA+ like i said earlier, you said 4 or 5 here and there, and that's not 4 or 5 here and there is it?
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 17, 2024, 11:39:21 PM
I can’t see any normal tickets left for the Bournemouth game only GA+

On sale in P9 where the away fans normally are.

Thanks
Just got on there and booked 3 for some friends that wanted to go

Happy to help mate.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on October 18, 2024, 09:08:54 AM
That's right GA+ like i said earlier, you said 4 or 5 here and there, and that's not 4 or 5 here and there is it?
Paulie's quote was for GA as you added there are GA seats available as well and he countered with about five. He specifically stated GA in there.

I also expect between you with 130 GA+ and John with his 130 GA seats comments, there could have been a misquote going on.

Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 18, 2024, 09:11:44 AM
That's right GA+ like i said earlier, you said 4 or 5 here and there, and that's not 4 or 5 here and there is it?
Paulie's quote was for GA as you added there are GA seats available as well and he countered with about five. He specifically stated GA in there.

I also expect between you with 130 GA+ and John with his 130 GA seats comments, there could have been a misquote going on.



Yes, I said GA seats.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on October 18, 2024, 09:17:52 AM
From Heck's perspective, he'll say job well done come the day of the match if all that's left are a handful of tickets. The perfect balance of demand and supply...

It's how it affects other matches. Palace will do well to sell between 25-30k. Bournemouth and Brighton will do very well to get anywhere near a sell-out, as people will pick and choose games. If you were looking to select a game to go to would it be Juventus or Brentford... no brainer really.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 18, 2024, 09:20:25 AM
From Heck's perspective, he'll say job well done come the day of the match if all that's left are a handful of tickets. The perfect balance of demand and supply...

It's how it affects other matches. Palace will do well to sell between 25-30k. Bournemouth and Brighton will do very well to get anywhere near a sell-out, as people will pick and choose games. If you were looking to select a game to go to would it be Juventus or Brentford... no brainer really.

Bournemouth is already near a sell out - a few single GA seats dotted around, but then massive availability in the upper away area which they've not taken, and which is greyed out as unavailable on the seat selector but actually available if you click through.

I don't know why they don't make this more clear - if i hadn't read it mentioned on this thread just now, I'd have no idea there were seats there.

EDIT i almost suspect they don't want to sell them all, just to limit the numbers above the away fans.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 18, 2024, 09:23:14 AM
Unpopular opinion - we are easily selling enough of these insanely priced seats for Heck to expect to see a significant uplift in our matchday revenue at the end of the season.

The CL GA prices are insane, but we are still selling them all.

They think we are mugs of whom there are enough to want to buy £95 tickets, because of the circumstances and the lack of price elasticity involved in football.

The obvious fact is, they're right.
Title: Re: Chris Heck - President of Business Operations
Post by: simboy on October 18, 2024, 09:56:18 AM
Unpopular opinion - we are easily selling enough of these insanely priced seats for Heck to expect to see a significant uplift in our matchday revenue at the end of the season.

The CL GA prices are insane, but we are still selling them all.

They think we are mugs of whom there are enough to want to buy £95 tickets, because of the circumstances and the lack of price elasticity involved in football.

The obvious fact is, they're right.


Whilst i don't disagree with you, that we are indeed paying far too much at £95, I do think there is a novelty element to it all. A lot of fans boo the Champions League theme as teams walk out, we have shaggers smiles as they play it at Villa Park. The sustainability of higher prices will last as long as the novelty value remains. Half filled stadiums if we "only" qualify for the Europa or conference league next year will be the test. Even if we qualify for the Champions League bit I do wonder if the thrill will wear off for some. 
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 18, 2024, 10:10:38 AM
Familiarity does breed contempt or if we're not as entitled as Man City fans, an ennui at least.

To that end, what better time to cap your match day earnings at their absolute summit and reduce supply further, than by redeveloping Villa Park. You ensure prices remain high in the intervening period, you ensure demand grows for when supply improves and you get 2 years to claim that high match day revenue in compliance with the current and future rules. That would be strategic genuis.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on October 18, 2024, 10:21:08 AM
The gentrification of the football fan base is upon us.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on October 18, 2024, 10:40:22 AM
Does anyone know what the capacity of the Lower Grounds, Terrace Views, Cells, Corner Flag and Star and Lion are?  Because it looks to me like they have barely sold any tickets for any of them - there are literally hundreds of available seats together in whole blocks for all 5 areas. 

I can't see how this is anything other than a massive balls up -  there's around 500 empty seats in the Upper Holte alone, probably around a thousand GA+ tickets left altogether, at a time when there are still GA tickets available.  They are never going to sell these now, so commercially the gains we are making are surely not worth the resentment it's causing?
Title: Re: Chris Heck - President of Business Operations
Post by: simboy on October 18, 2024, 11:04:04 AM
Familiarity does breed contempt or if we're not as entitled as Man City fans, an ennui at least.

To that end, what better time to cap your match day earnings at their absolute summit and reduce supply further, than by redeveloping Villa Park. You ensure prices remain high in the intervening period, you ensure demand grows for when supply improves and you get 2 years to claim that high match day revenue in compliance with the current and future rules. That would be strategic genuis.


I am not convinced Heck sees the demand curve like that. Match day revenue is quite small part of the revenue of a football club in the top league. If it goes to £28 mill over the season I would be surprised. Sounds a lot until you consider we get £1 million per win in the UCL and £2 mill for just qualifying.

I read somewhere letting fans in for free or a nominal amount to cover policing/stewarding etc  would not hurt the profit made too badly, but like good little capitalists if you have the demand, increase your price. Every little helps. Your £95 helps pay someone's wages ...
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on October 18, 2024, 11:37:20 AM
I read somewhere letting fans in for free or a nominal amount to cover policing/stewarding etc  would not hurt the profit made too badly,

I've often thought this, that if clubs push fans too much then they are replaced by people who want to experience the atmosphere and can afford it but do little to contribute to it. Then 'the product' diminishes in value to the worldwide TV audience and the revenues shrink
Title: Re: Chris Heck - President of Business Operations
Post by: ender4 on October 18, 2024, 11:43:46 AM

I am not convinced Heck sees the demand curve like that. Match day revenue is quite small part of the revenue of a football club in the top league. If it goes to £28 mill over the season I would be surprised. Sounds a lot until you consider we get £1 million per win in the UCL and £2 mill for just qualifying.


Matchday revenue is actually a significant part of revenue for a lot of football clubs in the Premier League. eg:

Chelsea - £77m matchday revenue
Spurs - £120m matchday revenue (£6m per game!)
Arsenal - £110m
Man Utd - £137m
and so on.

It's just that Villa have relatively tiny matchday revenues that makes us think it's not as important.  Villa's total revenue is only £250-280m, compared to Spurs £120m matchday revenue.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 18, 2024, 11:46:14 AM
It's €2.1m per win, so a lot more than £1m.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 18, 2024, 12:05:47 PM
That's right GA+ like i said earlier, you said 4 or 5 here and there, and that's not 4 or 5 here and there is it?
Paulie's quote was for GA as you added there are GA seats available as well and he countered with about five. He specifically stated GA in there.

I also expect between you with 130 GA+ and John with his 130 GA seats comments, there could have been a misquote going on.



Yes, I said GA seats.
Yes there was a misquote, my bad. Apologies. My concern is around low GA+ sales and the myth they are generating a decent income. I did some fag packet maths on this in an earlier post.
At £85 GA and £175 GA+.... If we have 10 seats for sale and sell 5 of them at £175 GA+ =£875
                                                  If we have 10 seats for sale and sell 10 of them at £85 GA =£850
When you factor in giving free food and drink , preparing and staffing the GA+ area , where's the profit on 50% occupancy of GA+ ?? I'd say it a loss leader ATM
Title: Re: Chris Heck - President of Business Operations
Post by: simboy on October 18, 2024, 12:09:14 PM
It's €2.1m per win, so a lot more than £1m.

I stand corrected. The point is perhaps further amplified.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on October 18, 2024, 12:10:08 PM
I read somewhere letting fans in for free or a nominal amount to cover policing/stewarding etc  would not hurt the profit made too badly,

I've often thought this, that if clubs push fans too much then they are replaced by people who want to experience the atmosphere and can afford it but do little to contribute to it. Then 'the product' diminishes in value to the worldwide TV audience and the revenues shrink

I've be thinking this would happen for 30 years and it hasn't. Nouveaus have been going for more than 2 decades now.
Title: Re: Chris Heck - President of Business Operations
Post by: simboy on October 18, 2024, 12:23:19 PM

I am not convinced Heck sees the demand curve like that. Match day revenue is quite small part of the revenue of a football club in the top league. If it goes to £28 mill over the season I would be surprised. Sounds a lot until you consider we get £1 million per win in the UCL and £2 mill for just qualifying.


Matchday revenue is actually a significant part of revenue for a lot of football clubs in the Premier League. eg:

Chelsea - £77m matchday revenue
Spurs - £120m matchday revenue (£6m per game!)
Arsenal - £110m
Man Utd - £137m
and so on.

It's just that Villa have relatively tiny matchday revenues that makes us think it's not as important.  Villa's total revenue is only £250-280m, compared to Spurs £120m matchday revenue.



And when you say … and so on … I suspect our match day revenue is not going to be anywhere near the “big six”. Also it needs to be compared with our overall revenue as it does with the teams you mention. It’s not a very high percentage and I suspect is less percentage-wise of overall income for Man U, Chelsea et al.

The “importance” of that revenue stream shoots as you drop out of the “elite”, so newcastle will rely upon it more this year (if they were not underwritten by an oil state) as will Burnley and Luton as they dropped down - but relying on parachute payments - but where it really becomes important is when you run out of PL support like WBA or Derby.
Of course those teams will have less coming in because most fans go to games at the more successful teams.

Anyway I’m talking pub bar bollox and I will shut up.




Title: Re: Chris Heck - President of Business Operations
Post by: john e on October 18, 2024, 12:42:33 PM
When people talk about a match’s been sold out what do they actually mean

Do they mean every single ticket GA, GA+, and all the hospitality areas
Or are we just talking about GA only where availability of these tickets has been reduced to cater for GA+ etc

Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on October 18, 2024, 01:07:00 PM
Unpopular opinion - we are easily selling enough of these insanely priced seats for Heck to expect to see a significant uplift in our matchday revenue at the end of the season.

The CL GA prices are insane, but we are still selling them all.

They think we are mugs of whom there are enough to want to buy £95 tickets, because of the circumstances and the lack of price elasticity involved in football.

The obvious fact is, they're right.


Whilst i don't disagree with you, that we are indeed paying far too much at £95, I do think there is a novelty element to it all. A lot of fans boo the Champions League theme as teams walk out, we have shaggers smiles as they play it at Villa Park. The sustainability of higher prices will last as long as the novelty value remains. Half filled stadiums if we "only" qualify for the Europa or conference league next year will be the test. Even if we qualify for the Champions League bit I do wonder if the thrill will wear off for some. 

"Shaggers smiles" - good grief, what an expression.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on October 18, 2024, 01:12:41 PM
It's basically just the delights of a chemical smile, isn't it?
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on October 18, 2024, 01:28:26 PM
Most people would associate a sell out as being GA tickets only. GA+ is probably out of the reach of most people.

If we included GA+ I doubt we'd ever see a sell out. Even the Bayern game had a few GA+ tickets unsold.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on October 18, 2024, 01:48:58 PM
Most people would associate a sell out as being GA tickets only. GA+ is probably out of the reach of most people.

If we included GA+ I doubt we'd ever see a sell out. Even the Bayern game had a few GA+ tickets unsold.
Yeah definitely. It was awful to see the video of that guy on tiktok who goes round sampling corporate hospitality at different clubs and right in front of him in the DE lower was loads of empty GA+ seats right next to the Bayern fans. There was thousands of Villa fans who missed out on that game who could not afford to pay the price for GA+. It's bloody scandalous in my opinion.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 18, 2024, 01:57:13 PM
Most people would associate a sell out as being GA tickets only. GA+ is probably out of the reach of most people.

If we included GA+ I doubt we'd ever see a sell out. Even the Bayern game had a few GA+ tickets unsold.
Yeah definitely. It was awful to see the video of that guy on tiktok who goes round sampling corporate hospitality at different clubs and right in front of him in the DE lower was loads of empty GA+ seats right next to the Bayern fans. There was thousands of Villa fans who missed out on that game who could not afford to pay the price for GA+. It's bloody scandalous in my opinion.
This is true. Lots of seats will be empty for games going forward. Lots in the Upper Holte where our most vocal and loyal fans would normally be.
I'm afraid Mr Heck will become 'The Patron Saint of Empty Seats'
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on October 18, 2024, 02:00:03 PM
Apparently if you want to buy Corporate Tickets for the Juventus game, you have to buy the same amount of corporate tickets for a PL game but not the super category ones like Liverpool. For example if you buy 2 Juve tickets at £560 each then lowest level Chelsea at £300.00, then total spend is £1720.00.
They have unbundled the Bologna tickets because the corporates are not flying off the shelf.
I find this behaviour pretty obnoxious.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on October 18, 2024, 02:00:39 PM
Most people would associate a sell out as being GA tickets only. GA+ is probably out of the reach of most people.

If we included GA+ I doubt we'd ever see a sell out. Even the Bayern game had a few GA+ tickets unsold.

i would say that the proper hospitality areas have always been dificult to know the numbers ie table covers etc,
 but GA+ which is basically a normal match day seat somewhere in the ground that has been upgraded and repriced with a bit of food and drink should be included in whether a game sells out or not
so if GA+ isnt selling out then we havent got a sold out game imo

Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 18, 2024, 02:02:04 PM
Apparently if you want to buy Corporate Tickets for the Juventus game, you have to buy the same amount of corporate tickets for a PL game but not the super category ones like Liverpool. For example if you buy 2 Juve tickets at £560 each then lowest level Chelsea at £300.00, then total spend is £1720.00.
They have unbundled the Bologna tickets because the corporates are not flying off the shelf.
I find this behaviour pretty obnoxious.

Tbh its in Corporate, I couldn't give a fuck.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 18, 2024, 02:06:43 PM
Most people would associate a sell out as being GA tickets only. GA+ is probably out of the reach of most people.

If we included GA+ I doubt we'd ever see a sell out. Even the Bayern game had a few GA+ tickets unsold.
Yeah definitely. It was awful to see the video of that guy on tiktok who goes round sampling corporate hospitality at different clubs and right in front of him in the DE lower was loads of empty GA+ seats right next to the Bayern fans. There was thousands of Villa fans who missed out on that game who could not afford to pay the price for GA+. It's bloody scandalous in my opinion.

I thought we established at the time that those empty seats were actually Bayern's allocation which were unsold and a bit of extra segregation. 
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on October 18, 2024, 02:17:55 PM
Apparently if you want to buy Corporate Tickets for the Juventus game, you have to buy the same amount of corporate tickets for a PL game but not the super category ones like Liverpool. For example if you buy 2 Juve tickets at £560 each then lowest level Chelsea at £300.00, then total spend is £1720.00.
They have unbundled the Bologna tickets because the corporates are not flying off the shelf.
I find this behaviour pretty obnoxious.

Tbh its in Corporate, I couldn't give a fuck.
[/quote
You should because its indicative of a mindset that is fkin up the club. I do not think it makes much business sense either.


Title: Re: Chris Heck - President of Business Operations
Post by: Dave on October 18, 2024, 02:29:31 PM
I can’t see any normal tickets left for the Bournemouth game only GA+

On sale in P9 where the away fans normally are.

Excellent. In which case I'm going to go from the kids having never been to VP before to taking them twice in five days.

They'd better fucking enjoy the Bologna game.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 18, 2024, 02:47:32 PM

(https://i.ibb.co/hK3NDSn/Screenshot-20241018-144312-Chrome.jpg) (https://ibb.co/hK3NDSn)


This might be a sell out at St Andrew's , but not at Villa Park..
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 18, 2024, 02:54:43 PM

(https://i.ibb.co/hK3NDSn/Screenshot-20241018-144312-Chrome.jpg) (https://ibb.co/hK3NDSn)


This might be a sell out at St Andrew's , but not at Villa Park..

Oh if thats in A2 I may slip across the aisle and sit in one of the padded seats.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 18, 2024, 03:00:04 PM

(https://i.ibb.co/hK3NDSn/Screenshot-20241018-144312-Chrome.jpg) (https://ibb.co/hK3NDSn)


This might be a sell out at St Andrew's , but not at Villa Park..

Oh if thats in A2 I may slip across the aisle and sit in one of the padded seats.
Have a lie down, make yourself at home my friend...
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on October 18, 2024, 03:07:09 PM
I would describe a sell out as anyone daft enough to part with the cash that this idiot is demanding.









Anyone got any spares?
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 18, 2024, 03:21:33 PM

(https://i.ibb.co/hK3NDSn/Screenshot-20241018-144312-Chrome.jpg) (https://ibb.co/hK3NDSn)


This might be a sell out at St Andrew's , but not at Villa Park..

Fucking state of you.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on October 18, 2024, 06:02:29 PM

(https://i.ibb.co/hK3NDSn/Screenshot-20241018-144312-Chrome.jpg) (https://ibb.co/hK3NDSn)


This might be a sell out at St Andrew's , but not at Villa Park..

Fucking state of you.

The same thought occurs to me, day after day, when I read your abusive posts all over this forum.
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on October 18, 2024, 07:29:35 PM
This is a piece from The Guardian - John Crace is their political diarist and a lifelong (and genuine Spurs fan).

Does it chime?

"I can’t make Saturday’s derby game against West Ham and I am totally relaxed about it. Almost relieved. I have sold my ticket and can get on with other things. To my surprise, I have come to realise that I have never felt quite so out of love with the team I have supported since I was nine years old as I am now. In the past, there have been the odd dips, but nothing like this. It’s not even the results that have got to me. There have been plenty of times in the past 60 years when the team has been just this flakey. But now I’ve lapsed from anger and frustration into virtual indifference. When Spurs surrendered a two-goal lead at Brighton I really wasn’t that bothered. So what’s changed? Partly, it’s that I’m fed up with being treated as a revenue stream. One that the club could probably do without as I never buy anything from the shop or the food and drink concessions. I feel as if the owners care even less about results than I do. They aren’t interested in winning cups, just turning White Hart Lane into a corporate entertainment venue. A tourist destination."
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on October 18, 2024, 07:35:30 PM

(https://i.ibb.co/hK3NDSn/Screenshot-20241018-144312-Chrome.jpg) (https://ibb.co/hK3NDSn)


This might be a sell out at St Andrew's , but not at Villa Park..

Fucking state of you.

Less of that if you don't mind.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on October 18, 2024, 07:44:19 PM
This is a piece from The Guardian - John Crace is their political diarist and a lifelong (and genuine Spurs fan).

Does it chime?

"I can’t make Saturday’s derby game against West Ham and I am totally relaxed about it. Almost relieved. I have sold my ticket and can get on with other things. To my surprise, I have come to realise that I have never felt quite so out of love with the team I have supported since I was nine years old as I am now. In the past, there have been the odd dips, but nothing like this. It’s not even the results that have got to me. There have been plenty of times in the past 60 years when the team has been just this flakey. But now I’ve lapsed from anger and frustration into virtual indifference. When Spurs surrendered a two-goal lead at Brighton I really wasn’t that bothered. So what’s changed? Partly, it’s that I’m fed up with being treated as a revenue stream. One that the club could probably do without as I never buy anything from the shop or the food and drink concessions. I feel as if the owners care even less about results than I do. They aren’t interested in winning cups, just turning White Hart Lane into a corporate entertainment venue. A tourist destination."

Doesn’t it just!  I’m not at that stage yet as I still care a lot. There is an empty feeling though and I do get the sense of “serves you right” when we fail to sell out.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on October 18, 2024, 07:48:28 PM
I think it was in the early Lerner days, when the club was described as a catering business that had a football team. This now seems to be the ambition of lots of clubs.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 18, 2024, 07:51:11 PM
^^ As I and others have pointed out, just falling short of selling out is the sweet spot for Heck that tells him he’s got the prices just about perfect. Demand outstripping supply is just lost revenue that tells him he should have charged more.

I do think they’ve missed a trick with the Palace cup game though. A little bit cheaper and many would have been tempted, especially with it being at half-term.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on October 18, 2024, 08:33:25 PM
^^ As I and others have pointed out, just falling short of selling out is the sweet spot for Heck that tells him he’s got the prices just about perfect. Demand outstripping supply is just lost revenue that tells him he should have charged more.

I do think they’ve missed a trick with the Palace cup game though. A little bit cheaper and many would have been tempted, especially with it being at half-term.
You are right, but I am not sure that it works long term. The problem is when people are being gouged is that they really start to think about the next time.
It defeats the basic customer revenue principals - attract more, sell them more and  hold on to them for longer.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on October 18, 2024, 09:00:23 PM
^^ As I and others have pointed out, just falling short of selling out is the sweet spot for Heck that tells him he’s got the prices just about perfect. Demand outstripping supply is just lost revenue that tells him he should have charged more.

I do think they’ve missed a trick with the Palace cup game though. A little bit cheaper and many would have been tempted, especially with it being at half-term.
You are right, but I am not sure that it works long term. The problem is when people are being gouged is that they really start to think about the next time.
It defeats the basic customer revenue principals - attract more, sell them more and  hold on to them for longer.

It’s a dangerous game that has got the potential to backfire badly. There are lots of people who have been on a knife edge financially over the last years, yet Villa have managed to maintain near constant sell outs. The prices this year have been a massive fuck you to everyone and those who have decided it is too much may well never come back as regulars.

The above might be fine if these supporters were being replaced. The fact that there are still 1k+ tickets left for a Champions League game in 4 days time suggests they won’t be.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 18, 2024, 10:25:46 PM

(https://i.ibb.co/hK3NDSn/Screenshot-20241018-144312-Chrome.jpg) (https://ibb.co/hK3NDSn)


This might be a sell out at St Andrew's , but not at Villa Park..

Fucking state of you.

Less of that if you don't mind.
....we've all had a bad day at school/work/ the wife's bumped the car etc...
                   Would have been nice to have had some Latin to decipher though..
                    ....anyway,  no drama here..
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 18, 2024, 10:27:19 PM
^^ As I and others have pointed out, just falling short of selling out is the sweet spot for Heck that tells him he’s got the prices just about perfect. Demand outstripping supply is just lost revenue that tells him he should have charged more.

I do think they’ve missed a trick with the Palace cup game though. A little bit cheaper and many would have been tempted, especially with it being at half-term.
You are right, but I am not sure that it works long term. The problem is when people are being gouged is that they really start to think about the next time.
It defeats the basic customer revenue principals - attract more, sell them more and  hold on to them for longer.

It’s a dangerous game that has got the potential to backfire badly. There are lots of people who have been on a knife edge financially over the last years, yet Villa have managed to maintain near constant sell outs. The prices this year have been a massive fuck you to everyone and those who have decided it is too much may well never come back as regulars.

The above might be fine if these supporters were being replaced. The fact that there are still 1k+ tickets left for a Champions League game in 4 days time suggests they won’t be.
Spot on again Pat...
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on October 18, 2024, 10:30:25 PM
I hope you’re right, I’ve just Guessed The Crowd.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on October 18, 2024, 10:31:11 PM
I would describe a sell out as anyone daft enough to part with the cash that this idiot is demanding.









Anyone got any spares?

Yep
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 18, 2024, 10:34:26 PM

(https://i.ibb.co/hK3NDSn/Screenshot-20241018-144312-Chrome.jpg) (https://ibb.co/hK3NDSn)


This might be a sell out at St Andrew's , but not at Villa Park..

Fucking state of you.

Less of that if you don't mind.
....we've all had a bad day at school/work/ the wife's bumped the car etc...
                   Would have been nice to have had some Latin to decipher though..
                    ....anyway,  no drama here..


Mea culpa
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 18, 2024, 10:53:08 PM

(https://i.ibb.co/hK3NDSn/Screenshot-20241018-144312-Chrome.jpg) (https://ibb.co/hK3NDSn)


This might be a sell out at St Andrew's , but not at Villa Park..

Fucking state of you.

Less of that if you don't mind.
....we've all had a bad day at school/work/ the wife's bumped the car etc...
                   Would have been nice to have had some Latin to decipher though..
                    ....anyway,  no drama here..


Mea culpa
accepted...bonum vesperum
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 19, 2024, 12:18:49 AM
^^ As I and others have pointed out, just falling short of selling out is the sweet spot for Heck that tells him he’s got the prices just about perfect. Demand outstripping supply is just lost revenue that tells him he should have charged more.

I do think they’ve missed a trick with the Palace cup game though. A little bit cheaper and many would have been tempted, especially with it being at half-term.
You are right, but I am not sure that it works long term. The problem is when people are being gouged is that they really start to think about the next time.
It defeats the basic customer revenue principals - attract more, sell them more and  hold on to them for longer.

It’s a dangerous game that has got the potential to backfire badly. There are lots of people who have been on a knife edge financially over the last years, yet Villa have managed to maintain near constant sell outs. The prices this year have been a massive fuck you to everyone and those who have decided it is too much may well never come back as regulars.

The above might be fine if these supporters were being replaced. The fact that there are still 1k+ tickets left for a Champions League game in 4 days time suggests they won’t be.

And then the prices will drop. They’ve got 42,000 units to sell and will price them at a level where they’ll think they’ll sell all or nearly all of them.

I mean, that CL draw for us this year, I don’t think Heck could have hoped for better. I posted as soon as it was made he’d be rubbing his hands together. Does anyone seriously think that if you flipped our home and away games we’d be paying 90 quid?
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 19, 2024, 08:19:35 AM
^^ As I and others have pointed out, just falling short of selling out is the sweet spot for Heck that tells him he’s got the prices just about perfect. Demand outstripping supply is just lost revenue that tells him he should have charged more.

I do think they’ve missed a trick with the Palace cup game though. A little bit cheaper and many would have been tempted, especially with it being at half-term.
You are right, but I am not sure that it works long term. The problem is when people are being gouged is that they really start to think about the next time.
It defeats the basic customer revenue principals - attract more, sell them more and  hold on to them for longer.

It’s a dangerous game that has got the potential to backfire badly. There are lots of people who have been on a knife edge financially over the last years, yet Villa have managed to maintain near constant sell outs. The prices this year have been a massive fuck you to everyone and those who have decided it is too much may well never come back as regulars.

The above might be fine if these supporters were being replaced. The fact that there are still 1k+ tickets left for a Champions League game in 4 days time suggests they won’t be.

And then the prices will drop. They’ve got 42,000 units to sell and will price them at a level where they’ll think they’ll sell all or nearly all of them.

I mean, that CL draw for us this year, I don’t think Heck could have hoped for better. I posted as soon as it was made he’d be rubbing his hands together. Does anyone seriously think that if you flipped our home and away games we’d be paying 90 quid?
I still think he'd have priced it at £90, but there'd have been less takers I guess
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on October 19, 2024, 08:28:58 AM
^^ As I and others have pointed out, just falling short of selling out is the sweet spot for Heck that tells him he’s got the prices just about perfect. Demand outstripping supply is just lost revenue that tells him he should have charged more.

I do think they’ve missed a trick with the Palace cup game though. A little bit cheaper and many would have been tempted, especially with it being at half-term.
You are right, but I am not sure that it works long term. The problem is when people are being gouged is that they really start to think about the next time.
It defeats the basic customer revenue principals - attract more, sell them more and  hold on to them for longer.

It’s a dangerous game that has got the potential to backfire badly. There are lots of people who have been on a knife edge financially over the last years, yet Villa have managed to maintain near constant sell outs. The prices this year have been a massive fuck you to everyone and those who have decided it is too much may well never come back as regulars.

The above might be fine if these supporters were being replaced. The fact that there are still 1k+ tickets left for a Champions League game in 4 days time suggests they won’t be.

And then the prices will drop. They’ve got 42,000 units to sell and will price them at a level where they’ll think they’ll sell all or nearly all of them.

I mean, that CL draw for us this year, I don’t think Heck could have hoped for better. I posted as soon as it was made he’d be rubbing his hands together. Does anyone seriously think that if you flipped our home and away games we’d be paying 90 quid?

The problem he’s got is that people already thought £50/60/70 for a game was too much. Up to now they’ve sucked it up by and large and kept going. By effectively pricing those people out of matches they have waited 40 years for how many will say forget it, I’m going on my own terms from now on, if at all. Also, with GA+ consistently failing to sell out, how much room for manoeuvre will he have to drop prices in the future and still hit his targets.

I maintain that he’s got this horribly wrong, and that it will take a long time to repair the damage Heck is doing.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 19, 2024, 08:43:26 AM
As posters have been saying Heck is dealing with a captive audience, but out interest how many are in the audience?
For arguments sake if we say someone who has been to Villa Park at least once,  and would call themselves a Villa fan, is included in the numbers what does it look like?
If anyone has genuine insight on this then great.
I'm going to say his audience is around the 850,000 mark?
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on October 19, 2024, 12:04:54 PM
I for one will not forget how us season ticket holders, for many years, having been there through thick and thin, have been treated with disdain. It wouldn’t have taken the club long to determine those who had had season tickets for say, over 10 years consecutively and offered a discounted price to watch us in the top European competition since 1982. Instead I watched it on tv as no way am I prepared to be shit on by Heck and co. Of course this means I will not attend any cup matches, of any description, as my very small protest.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on October 22, 2024, 12:13:53 PM
Loads of tickets available on resale sites for less than half price.

Heck is a genius.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 22, 2024, 12:35:20 PM
Loads of tickets available on resale sites for less than half price.

Heck is a genius.
and he told us so in his fluff piece last week ...
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on October 22, 2024, 12:41:06 PM


I maintain that he’s got this horribly wrong, and that it will take a long time to repair the damage Heck is doing.

I fully agree.  I sucked it up for the Bayern Game, first home game back at this level in over 40 years, I'd have reluctantly paid more in fact. I will also admit that I'm sort of glad this isn't going to even nearly sell out. They've massively overestimated their pricing and underestimated the potential damage this is doing.  Should we go forward in the competition realistic pricing has to be adopted. I think the owners also need to look at the capability of this Opp's Director or whatever he's called as his understanding of his fan/customer base is sadly lacking.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on October 22, 2024, 12:50:50 PM


I maintain that he’s got this horribly wrong, and that it will take a long time to repair the damage Heck is doing.

I fully agree.  I sucked it up for the Bayern Game, first home game back at this level in over 40 years, I'd have reluctantly paid more in fact. I will also admit that I'm sort of glad this isn't going to even nearly sell out. They've massively overestimated their pricing and underestimated the potential damage this is doing.  Should we go forward in the competition realistic pricing has to be adopted. I think the owners also need to look at the capability of this Opp's Director or whatever he's called as his understanding of his fan/customer base is sadly non existent.
Fixed.
Title: Re: Chris Heck - President of Business Operations
Post by: Duncan Shaw on October 22, 2024, 01:07:09 PM
I know it's been said before, but the only metric he cares about, and the owners care about him delivering, it hitting £400m turnover.  If he delivers that they will see him as having done his job, however unpalatable that is to us.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on October 22, 2024, 01:21:00 PM
I know it's been said before, but the only metric he cares about, and the owners care about him delivering, it hitting £400m turnover.  If he delivers that they will see him as having done his job, however unpalatable that is to us.

Most of the increased revenue this season will be nothing to do with Heck it will be down to Unai Emery and the on field
Champions League and winning bonuses etc 
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 22, 2024, 01:28:30 PM
I know it's been said before, but the only metric he cares about, and the owners care about him delivering, it hitting £400m turnover.  If he delivers that they will see him as having done his job, however unpalatable that is to us.

Most of the increased revenue this season will be nothing to do with Heck it will be down to Unai Emery and the on field
Champions League and winning bonuses etc
Exactly, ticket sales don't count for much regarding turnover. I bet Emery is fuming in the background with the ongoing Heck Pantomime and negativity it brings...
Title: Re: Chris Heck - President of Business Operations
Post by: Flamingo Lane on October 22, 2024, 02:15:15 PM
I shouldn't think Emery is remotely aware of the issues, nor need he be.
Title: Re: Chris Heck - President of Business Operations
Post by: maidstonevillain on October 22, 2024, 02:17:09 PM
Loads of tickets available on resale sites for less than half price.

Heck is a genius.
But on the Villa books they will count as a full price sale, and count towards the attendance figure.
Title: Re: Chris Heck - President of Business Operations
Post by: aldridgeboy on October 22, 2024, 02:17:32 PM
Loads of tickets available on resale sites for less than half price.

Heck is a genius.
and he told us so in his fluff piece last week ...

I don't think its via the club though. It's via private individuals. My mates just bought one for tonight for £39 and already has it in his apple wallet. He bought two for Bayern via the same site and paid around face value. He had to meet the man at the ground to get them, as he'd just had a couple spare

I suspect on the day, private individuals just "want rid" and will take whatever they can get, rather than just waste the ticket?
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on October 22, 2024, 02:24:57 PM
Loads of tickets available on resale sites for less than half price.

Heck is a genius.
and he told us so in his fluff piece last week ...

I don't think its via the club though. It's via private individuals. My mates just bought one for tonight for £39 and already has it in his apple wallet. He bought two for Bayern via the same site and paid around face value. He had to meet the man at the ground to get them, as he'd just had a couple spare

I suspect on the day, private individuals just "want rid" and will take whatever they can get, rather than just waste the ticket?

These are available in blocks of 2-4, so I don't think it is just individuals wanting rid.  It looks like the club have sold chunks of tickets to re-sellers who were expecting to be able to sell them on at a profit.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 22, 2024, 02:31:48 PM
I shouldn't think Emery is remotely aware of the issues, nor need he be.
Really?... He'd need to be living on Mars if he isn’t. As much talk about the off field stuff as there is about the football, well covered by local and national media outlets recently. Emery and Monchi will be well aware, they are meticulous operators
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 22, 2024, 02:35:09 PM
Loads of tickets available on resale sites for less than half price.

Heck is a genius.
and he told us so in his fluff piece last week ...

I don't think its via the club though. It's via private individuals. My mates just bought one for tonight for £39 and already has it in his apple wallet. He bought two for Bayern via the same site and paid around face value. He had to meet the man at the ground to get them, as he'd just had a couple spare

I suspect on the day, private individuals just "want rid" and will take whatever they can get, rather than just waste the ticket?

These are available in blocks of 2-4, so I don't think it is just individuals wanting rid.  It looks like the club have sold chunks of tickets to re-sellers who were expecting to be able to sell them on at a profit.
Quite a few have disappeared from K2 this morning that were for sale as GA+, after sitting around for weeks unsold?
Title: Re: Chris Heck - President of Business Operations
Post by: aldridgeboy on October 22, 2024, 02:35:56 PM
Loads of tickets available on resale sites for less than half price.

Heck is a genius.
and he told us so in his fluff piece last week ...

I don't think its via the club though. It's via private individuals. My mates just bought one for tonight for £39 and already has it in his apple wallet. He bought two for Bayern via the same site and paid around face value. He had to meet the man at the ground to get them, as he'd just had a couple spare

I suspect on the day, private individuals just "want rid" and will take whatever they can get, rather than just waste the ticket?

These are available in blocks of 2-4, so I don't think it is just individuals wanting rid.  It looks like the club have sold chunks of tickets to re-sellers who were expecting to be able to sell them on at a profit.

You may well be correct with lots, but my mate met teh guy he bought his 2 Bayern tickets off. He just had spares he wanted rid of
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 22, 2024, 02:55:22 PM
All the 'Cocktail glass' tickets that are £400 + in A2 have gone this morning miraculously, along with most of the 'Beer glass' tickets. So something is going on..
Title: Re: Chris Heck - President of Business Operations
Post by: maidstonevillain on October 22, 2024, 03:09:01 PM
All the 'Cocktail glass' tickets that are £400 + in A2 have gone this morning miraculously, along with most of the 'Beer glass' tickets. So something is going on..
And none of the £1000 "Aston" tickets are shown as available, although the section does highlight (to indicate tickets are available) when you hover over it.
Title: Re: Chris Heck - President of Business Operations
Post by: The Man With A Stick on October 22, 2024, 04:21:29 PM
Seems more than coincidental that all of these £28 tickets have just suddenly become available.  If I'd forked out £94 for this like I did for Bayern I'd be massively unimpressed.  What an absolute(ly preditable) fuck up.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on October 22, 2024, 05:01:54 PM
Seems more than coincidental that all of these £28 tickets have just suddenly become available.  If I'd forked out £94 for this like I did for Bayern I'd be massively unimpressed.  What an absolute(ly preditable) fuck up.

You said it.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on October 22, 2024, 06:24:29 PM
Turning out to be a complete fiasco regarding the tickets. Villa/Heck have lost a lot of faith from long term supporters like me and, will be difficult for the club to turn this around. £35 would have been about right for this Bologna match. Good luck to whoever has got my seat for tonight for the bargain price of £97!! They will be right pissed off when they find out others have paid £25 or thereabouts!
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on October 22, 2024, 06:32:20 PM
Turning out to be a complete fiasco regarding the tickets. Villa/Heck have lost a lot of faith from long term supporters like me and, will be difficult for the club to turn this around. £35 would have been about right for this Bologna match. Good luck to whoever has got my seat for tonight for the bargain price of £97!! They will be right pissed off when they find out others have paid £25 or thereabouts!

Not sure about £35. They can charge more than that without pricing people out.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on October 22, 2024, 06:49:27 PM
I doubt if Heck understands the difference between Bayern Munich and Bologna.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on October 22, 2024, 07:23:37 PM
Well I’m in my padded seat just been handed a glass of Moet.  Eaten some wonderful nouvelle cuisine.  All for £20.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 22, 2024, 07:26:06 PM
They should have all been CAT A prices, everyone would have been happy, the place would have been rocking, and no negativity whatsoever. The club has been very silly with the pricing, we generate 2M for a win....
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on October 22, 2024, 07:31:24 PM
Well I’m in my padded seat just been handed a glass of Moet.  Eaten some wonderful nouvelle cuisine.  All for £20.

Wetherspoon's?
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on October 22, 2024, 07:52:29 PM
Ha!
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on October 22, 2024, 07:53:51 PM
A few questions spring to kind about this ticket business.


It doesn't make sense.
Questions:
What reselling sites are involved
Where did these tickets come from
How many are there
What's the price differential between the website price and face value.
Who gains/loses from selling this number at these prices in this way.

Don't know of many resellers who sell at below face value.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on October 23, 2024, 08:09:06 AM
So according to the BBC the attendance was 41,847 - which is some achievement, as over 1500 seats were blocked off for advertising hoardings, hundreds were still sale last night and there were at least a couple of hundred spare in the Bolgona overflow seats.

Someone is telling porkies somewhere...

Title: Re: Chris Heck - President of Business Operations
Post by: frank black on October 23, 2024, 08:45:14 AM
A few questions spring to kind about this ticket business.


It doesn't make sense.
Questions:
What reselling sites are involved
Where did these tickets come from
How many are there
What's the price differential between the website price and face value.
Who gains/loses from selling this number at these prices in this way.

Don't know of many resellers who sell at below face value.

They’re always getting burned in this way. On the day of the match what choice do they have, with a low demand game?

I doubt the club would use unofficial resale sites. It’ll be cup scheme members. Surely?
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on October 23, 2024, 09:03:30 AM
So according to the BBC the attendance was 41,847 - which is some achievement, as over 1500 seats were blocked off for advertising hoardings, hundreds were still sale last night and there were at least a couple of hundred spare in the Bolgona overflow seats.

Someone is telling porkies somewhere...

I don't think I have seen somebody blot their copybook so much in such a short space of time as the President of Business Operations. Everything else is first class except that part of the operation, and posters had flagged the pricing issue when it was announced.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on October 23, 2024, 09:04:24 AM
Turning out to be a complete fiasco regarding the tickets. Villa/Heck have lost a lot of faith from long term supporters like me and, will be difficult for the club to turn this around. £35 would have been about right for this Bologna match. Good luck to whoever has got my seat for tonight for the bargain price of £97!! They will be right pissed off when they find out others have paid £25 or thereabouts!
The lad who sat in the son's seat really enjoyed it and got involved in the singing and atmosphere, maybe it's a one off for him but it meant a lot to him
Title: Re: Chris Heck - President of Business Operations
Post by: eye digress on October 23, 2024, 09:19:43 AM
Watching on the telly last night, it was notable that the commentators referred multiple times to how the place was sold out, there wasn't a spare seat in the house, and other similar comments.

Hyperbole no doubt, but they certainly weren't pointing out swathes of empty seats, or anything.

Thought that would have one or two on here bristling.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on October 23, 2024, 09:22:10 AM
Watching on the telly last night, it was notable that the commentators referred multiple times to how the place was sold out, there wasn't a spare seat in the house, and other similar comments.

Hyperbole no doubt, but they certainly weren't pointing out swathes of empty seats, or anything.

Thought that would have one or two on here bristling.
From where I was looking which was lower Holte,I couldn't see large amount of empty seats
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on October 23, 2024, 09:32:05 AM
Watching on the telly last night, it was notable that the commentators referred multiple times to how the place was sold out, there wasn't a spare seat in the house, and other similar comments.

Hyperbole no doubt, but they certainly weren't pointing out swathes of empty seats, or anything.

Thought that would have one or two on here bristling.
From where I was looking which was lower Holte,I couldn't see large amount of empty seats
Me neither. Looked full to me.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on October 23, 2024, 09:36:08 AM
For me it was a bigger attendance than the Bayern game
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on October 23, 2024, 09:37:27 AM
Other than the spaces in the Bologna section I didn't see any spaces in the rest of the ground. So those, when the prices were announced, who predicted the embarrassment of loads of empty seats were wrong.

As far as the club is concerned, Heck's pricing policy, like it or not, is being vindicated.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on October 23, 2024, 09:42:57 AM
So another win for Mr Heck then.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 23, 2024, 09:47:50 AM
So another win for Mr Heck then.

Yep, and with Juventus & Celtic to come, he’s guaranteed another 6 points.

The tosser.
Title: Re: Chris Heck - President of Business Operations
Post by: eye digress on October 23, 2024, 10:08:30 AM
So another win for Mr Heck then.
In textbook supply-and-demand terms, yes, although it might turn out to be a Pyrrhic victory. What price in the long term, for example, for putting people's noses out of joint?

But is that Heck or just what happens when you're owned by billionaires and venture capital funds?

Just putting that out there.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on October 23, 2024, 10:22:37 AM
The season ticket holders behind me weren't there last night, not were the ones beside me, and neither were the ones in front of me (one of whom was replaced by a lad with a huge head that blotted out my view of the right sight of the goal!).

I heard the couple beside me saying who knows when they might have the chance to watch Villa in the Champions League again.

I suspect that a lot of people have taken the opportunity to see a CL game live, even at a price point that they wouldn't normally pay.

But obviously a proportion of those people who have now seen us play in the CL are not going to keep paying through the nose for it.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 23, 2024, 10:30:12 AM
So according to the BBC the attendance was 41,847 - which is some achievement, as over 1500 seats were blocked off for advertising hoardings, hundreds were still sale last night and there were at least a couple of hundred spare in the Bolgona overflow seats.

Someone is telling porkies somewhere...
Clearly a bit of subterfuge going on with tickets/attendances. As was discussed yesterday on here, tickets were disappearing on the website in blocks, and people were picking up seatpick tickets all of a sudden? Tickets were still for sale in various areas before kick off? A surprising number of seats were empty again in the middle Trinity on the halfway line. With this in mind, and the empty seats ref the advertising hoardings, 41,847 would have been impossible given our current capacity? I dare say Ally McCoist and friends were unaware of seats being for sale while declaring it was another sell out.
Title: Re: Chris Heck - President of Business Operations
Post by: eye digress on October 23, 2024, 10:37:25 AM
Yes no doubt (re McCoist et al). But in terms of perception, it just looked "full to the rafters" to them.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 23, 2024, 10:51:40 AM
Yes no doubt (re McCoist et al). But in terms of perception, it just looked "full to the rafters" to them.
The only areas showing availability before kick off were K, A and T Blocks, all high up and not really covered by TV coverage, and in the darkness wouldn't have been obvious. At the end of the day it doesn't really matter...unless you wanted to go and couldn't afford it !!
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on October 23, 2024, 10:54:10 AM
For all the talk of cheap seats, did anyone get one?
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 23, 2024, 10:57:22 AM
For all the talk of cheap seats, did anyone get one?
And did they work at the turnstiles??
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 23, 2024, 11:13:52 AM
A lot of season ticket holders around me but also a lot of people I'd not seen before. I've reluctantly come to the conclusion that perhaps that is part of the aim.

Those once in a bluemooners got to witness some of the best football anybody is playing anywhere in Europe. They got a great atmosphere, they got total value for money. As did I.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on October 23, 2024, 11:15:37 AM
Upper Holte, a fair sprinkling of empty seats around us.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on October 23, 2024, 11:31:41 AM

Thought that would have one or two on here bristling.

"The H&V Forum. Bristling since 1997"
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on October 23, 2024, 11:32:31 AM
There were a couple of empty seats in A1 where I sit but speaking to the people they’d been purchased but people were away on Holiday and hadn’t given them to others just wanted the credit in the record.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on October 23, 2024, 11:33:47 AM
A lot of season ticket holders around me but also a lot of people I'd not seen before. I've reluctantly come to the conclusion that perhaps that is part of the aim.

Those once in a bluemooners got to witness some of the best football anybody is playing anywhere in Europe. They got a great atmosphere, they got total value for money. As did I.
The plan is price the seat as high as they think is achievable, and see who is prepared to pay it. If it's not
                A :  A season ticket holder in the seat
           Or B :  A Villa fan in the seat
                     they ain't really bothered....is how it looks
Title: Re: Chris Heck - President of Business Operations
Post by: john2710 on October 23, 2024, 11:51:42 AM
For all the talk of cheap seats, did anyone get one?

I'd treat the, "I know a bloke on Twitter who's mate said he got a ticket for £25" for what it is. If it sounds too good to be true, it almost certainly is.
Title: Re: Chris Heck - President of Business Operations
Post by: stevo_st on October 23, 2024, 12:05:36 PM
Saw two instances of elderly fans with blood covered heads from tripping over the kerbs trying to navigate through the north stand car park.

Club have got to sort out temporary lighting in this area, it’s completely unacceptable and not helped by the fan zone setup.

Hopefully they were patched up and managed to get into the ground before kick off.
Title: Re: Chris Heck - President of Business Operations
Post by: j66acd on October 23, 2024, 12:08:06 PM
For all the talk of cheap seats, did anyone get one?

My neighbour was sitting in the upper Doug with one he purchased yesterday so they were legit.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on October 23, 2024, 12:10:22 PM
For all the talk of cheap seats, did anyone get one?

Yes, we got two yesterday morning - cost £60 for the pair including booking fee. 
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on October 23, 2024, 12:15:05 PM
Saw two instances of elderly fans with blood covered heads from tripping over the kerbs trying to navigate through the north stand car park.

Club have got to sort out temporary lighting in this area, it’s completely unacceptable and not helped by the fan zone setup.

Hopefully they were patched up and managed to get into the ground before kick off.

Yeah I saw an elderly woman have a really nasty fall stepping off a kerb I'm the North Stand car park.  Luckily there were a lot of people around to help.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on October 23, 2024, 12:21:42 PM
It's a disgrace trying to navigate around and just get into the North Stand. They've done absolutely nothing to help, just placed barriers to stop people walking between parked cars.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on October 23, 2024, 12:24:27 PM
I did wonder why they were shouting at us to mind our step after we'd been in Shop!

I think most people saw large queues outside the North Stand and were worried about getting in on time!
Title: Re: Chris Heck - President of Business Operations
Post by: SoccerHQ on October 23, 2024, 12:27:05 PM
Turning out to be a complete fiasco regarding the tickets. Villa/Heck have lost a lot of faith from long term supporters like me and, will be difficult for the club to turn this around. £35 would have been about right for this Bologna match. Good luck to whoever has got my seat for tonight for the bargain price of £97!! They will be right pissed off when they find out others have paid £25 or thereabouts!

Not sure about £35. They can charge more than that without pricing people out.

Same prices as Cat B prem game like Bournemouth on Saturday would've been right for Bologna, 40-50 quid in all parts of the ground.

The club can and will get away with it this season but if we're in CL again next year it won't have quite the same pull as this season unless we draw Real Madrid and Barca at home (or one of the Milan clubs).

We could easily have three Bologna type matches at VP, maybe four. How well would the games have sold if the fixture list had flipped and we'd have Leipzig, Monaco, Brugge and Young Boys as the four home games.

One thing we can't do is play this trick v Celtic and Juventus as with the demand from their fanbase there will be away fans in home ends and all the security headaches that would bring so if the GA + dosen't sell it needs to remain unsold rather than being shifted at knock down prices.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on October 23, 2024, 12:29:00 PM
Saw two instances of elderly fans with blood covered heads from tripping over the kerbs trying to navigate through the north stand car park.


We saw someone who looked in a bad way and was on the floor between the club shop and the back of the North stand. I hope they’re ok. It’s a proper bottle neck round there with the new fanzone and with people being made to walk all the way around the ground instead of being allowed to walk up Witton Lane.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on October 23, 2024, 12:34:40 PM
Saw two instances of elderly fans with blood covered heads from tripping over the kerbs trying to navigate through the north stand car park.


We saw someone who looked in a bad way and was on the floor between the club shop and the back of the North stand. I hope they’re ok. It’s a proper bottle neck round there with the new fanzone and with people being made to walk all the way around the ground instead of being allowed to walk up Witton Lane.

I've taken to just walking down Nelson Rd onto to Witton Rd, there's an entrance that brings you in by the side of the club shop that means I can avoid that bottle necked alley.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on October 23, 2024, 12:38:09 PM
Judging by the warnings given last night I think the problem was people squeezing between the parked cars and not realising a very dark raised kerb was in front of them. Whilst at the same time everybody was looking upwards to see how big the queues were getting for the North Stand.
Title: Re: Chris Heck - President of Business Operations
Post by: SoccerHQ on October 23, 2024, 12:47:46 PM
Saw two instances of elderly fans with blood covered heads from tripping over the kerbs trying to navigate through the north stand car park.


We saw someone who looked in a bad way and was on the floor between the club shop and the back of the North stand. I hope they’re ok. It’s a proper bottle neck round there with the new fanzone and with people being made to walk all the way around the ground instead of being allowed to walk up Witton Lane.

I've taken to just walking down Nelson Rd onto to Witton Rd, there's an entrance that brings you in by the side of the club shop that means I can avoid that bottle necked alley.

I've used that for years, can save five minutes walking up to Trinity Road forecourt if coming in from Witton island as it's just a straight walk up rather than having to zigzag round all the barrier restrictions they put in now for the coach arrival.
Title: Re: Chris Heck - President of Business Operations
Post by: Lucky Eddie on October 23, 2024, 01:02:08 PM
It certainly sounded full last night.
Title: Re: Chris Heck - President of Business Operations
Post by: Holte132 on October 23, 2024, 01:08:31 PM
Yes no doubt (re McCoist et al). But in terms of perception, it just looked "full to the rafters" to them.
The only areas showing availability before kick off were K, A and T Blocks, all high up and not really covered by TV coverage, and in the darkness wouldn't have been obvious. At the end of the day it doesn't really matter...unless you wanted to go and couldn't afford it !!

It looked as if the front row of the North Stand was empty
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on October 23, 2024, 01:11:13 PM
Yes no doubt (re McCoist et al). But in terms of perception, it just looked "full to the rafters" to them.
The only areas showing availability before kick off were K, A and T Blocks, all high up and not really covered by TV coverage, and in the darkness wouldn't have been obvious. At the end of the day it doesn't really matter...unless you wanted to go and couldn't afford it !!

It looked as if the front row of the North Stand was empty

The front two rows around the ground are empty for CL games because of extra room needed for advertising
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on October 23, 2024, 06:34:02 PM
About 1300-1500 seats - which makes the ‘official’ attendance nonsense.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 23, 2024, 06:48:45 PM
About 1300-1500 seats - which makes the ‘official’ attendance nonsense.

What was the official attendance?
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on October 23, 2024, 06:50:08 PM
41,847
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on October 23, 2024, 07:53:35 PM
Turning out to be a complete fiasco regarding the tickets. Villa/Heck have lost a lot of faith from long term supporters like me and, will be difficult for the club to turn this around. £35 would have been about right for this Bologna match. Good luck to whoever has got my seat for tonight for the bargain price of £97!! They will be right pissed off when they find out others have paid £25 or thereabouts!

Not sure about £35. They can charge more than that without pricing people out.

Same prices as Cat B prem game like Bournemouth on Saturday would've been right for Bologna, 40-50 quid in all parts of the ground.

The club can and will get away with it this season but if we're in CL again next year it won't have quite the same pull as this season unless we draw Real Madrid and Barca at home (or one of the Milan clubs).

We could easily have three Bologna type matches at VP, maybe four. How well would the games have sold if the fixture list had flipped and we'd have Leipzig, Monaco, Brugge and Young Boys as the four home games.

One thing we can't do is play this trick v Celtic and Juventus as with the demand from their fanbase there will be away fans in home ends and all the security headaches that would bring so if the GA + dosen't sell it needs to remain unsold rather than being shifted at knock down prices.
Manchester United had the same problem last season with 2000 away fans in home sections, believe it was season ticket holders selling them on
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on October 23, 2024, 08:09:39 PM
I'm not sure it was the club selling them. There are plenty of examples in other sports of agencies buying up tickets then having to sell them at a loss.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on October 23, 2024, 10:07:00 PM
Turning out to be a complete fiasco regarding the tickets. Villa/Heck have lost a lot of faith from long term supporters like me and, will be difficult for the club to turn this around. £35 would have been about right for this Bologna match. Good luck to whoever has got my seat for tonight for the bargain price of £97!! They will be right pissed off when they find out others have paid £25 or thereabouts!

Not sure about £35. They can charge more than that without pricing people out.

Same prices as Cat B prem game like Bournemouth on Saturday would've been right for Bologna, 40-50 quid in all parts of the ground.

The club can and will get away with it this season but if we're in CL again next year it won't have quite the same pull as this season unless we draw Real Madrid and Barca at home (or one of the Milan clubs).

We could easily have three Bologna type matches at VP, maybe four. How well would the games have sold if the fixture list had flipped and we'd have Leipzig, Monaco, Brugge and Young Boys as the four home games.

One thing we can't do is play this trick v Celtic and Juventus as with the demand from their fanbase there will be away fans in home ends and all the security headaches that would bring so if the GA + dosen't sell it needs to remain unsold rather than being shifted at knock down prices.
Manchester United had the same problem last season with 2000 away fans in home sections, believe it was season ticket holders selling them on

No it wasn’t.

It was United selling hospitality tickets to people who were blatantly Galatasaray fans and bundling in seats in the home end.

Their fans were understandably upset*



*’GOOD, you ******.
Title: Re: Chris Heck - President of Business Operations
Post by: SoccerHQ on October 23, 2024, 11:00:36 PM
The Times had an article on stadium expansions on Tuesday and they listed our capacity this season as 42,918.
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on October 23, 2024, 11:05:50 PM
That’s from the FA handbook Directory of Clubs that I use for Guess The Crowd, so it’s correct.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on October 23, 2024, 11:14:31 PM
That would make the 41k attendance correct then.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat McMahon on October 23, 2024, 11:47:36 PM
Turning out to be a complete fiasco regarding the tickets. Villa/Heck have lost a lot of faith from long term supporters like me and, will be difficult for the club to turn this around. £35 would have been about right for this Bologna match. Good luck to whoever has got my seat for tonight for the bargain price of £97!! They will be right pissed off when they find out others have paid £25 or thereabouts!

Not sure about £35. They can charge more than that without pricing people out.

Same prices as Cat B prem game like Bournemouth on Saturday would've been right for Bologna, 40-50 quid in all parts of the ground.

The club can and will get away with it this season but if we're in CL again next year it won't have quite the same pull as this season unless we draw Real Madrid and Barca at home (or one of the Milan clubs).

We could easily have three Bologna type matches at VP, maybe four. How well would the games have sold if the fixture list had flipped and we'd have Leipzig, Monaco, Brugge and Young Boys as the four home games.

One thing we can't do is play this trick v Celtic and Juventus as with the demand from their fanbase there will be away fans in home ends and all the security headaches that would bring so if the GA + dosen't sell it needs to remain unsold rather than being shifted at knock down prices.
Manchester United had the same problem last season with 2000 away fans in home sections, believe it was season ticket holders selling them on

No it wasn’t.

It was United selling hospitality tickets to people who were blatantly Galatasaray fans and bundling in seats in the home end.

Their fans were understandably upset*



*’GOOD, you ******.

I know one of those Galatasaray fans through work and he absolutely hated the evening - teenage Mancs giving him the finger r across the throat gestures during the game once they worked out he was Turkish. He bought the ticket off a business contact in Manchester. He thought Manchester was a dump too.

I agree that we will potentially have similar problems with Celtic and Juventus tickets fans buying tickets if we keep the same inflated prices as the two home games thus far
Title: Re: Chris Heck - President of Business Operations
Post by: maidstonevillain on October 24, 2024, 10:52:23 AM
I'm not sure it was the club selling them. There are plenty of examples in other sports of agencies buying up tickets then having to sell them at a loss.
You can find them on Travelzoo. We had 6 all seated together for the Boxing Day game. "Basic hospitality"- Segregated concourse area. Pie and a beer. And padded seat.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on October 24, 2024, 02:36:25 PM
Apparently, they may keep these bargain prices the same for the knock out stages of the CL. Great for me as I’ll be keeping the money safely in my wallet!!
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on October 24, 2024, 02:52:03 PM
Apparently, they may keep these bargain prices the same for the knock out stages of the CL. Great for me as I’ll be keeping the money safely in my wallet!!

Of course they will. What have you the impression that they’d lower them? If anything, they’ll be increasing them.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on October 24, 2024, 03:07:42 PM
They've said they 'hope not too' increase them which sounds ominous.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on October 24, 2024, 03:15:02 PM
Why would they need to "hope" when it's all fully in their control?  They either will or they won't.  We can hope that they decrease them though.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on October 24, 2024, 04:13:56 PM
Why would they need to "hope" when it's all fully in their control?  They either will or they won't.  We can hope that they decrease them though.

They’ll be waiting to see who we get.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on October 24, 2024, 04:29:07 PM
Why would they need to "hope" when it's all fully in their control?  They either will or they won't.  We can hope that they decrease them though.

They’ll be waiting to see who we get.
This is it.  The prices won't increase provided we get some shit team that isn't likely to sell out at a higher price point.  But let's face it, if we get to the last 16 of the Champions League & beyond, it will almost certainly sell out, even at £100+ a ticket.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on October 24, 2024, 05:15:30 PM
'We are pleased to advise ticket prices for our Champions League round of 16 home leg against Sparta  Prague.  Tickets in zone a, b, c, d-z will start at £150 for adults.  Concession prices for under 16's, senior citizens and veterans will be £85'
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on November 07, 2024, 11:12:10 AM
STOP WORRYING WE HAVE A VODKA PARTNER https://x.com/AVFCOfficial/status/1854479188121751644
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on November 07, 2024, 11:14:50 AM
STOP WORRYING WE HAVE A VODKA PARTNER https://x.com/AVFCOfficial/status/1854479188121751644

Yes, that's the spirit.
Title: Re: Chris Heck - President of Business Operations
Post by: BC Villain on November 07, 2024, 11:26:05 AM
STOP WORRYING WE HAVE A VODKA PARTNER https://x.com/AVFCOfficial/status/1854479188121751644

Perhaps Tyrone had been testing a few before kick off last night
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on November 07, 2024, 11:54:10 AM
If we don't, soon, snap out of our mini slump on the pitch, all the commercial nonsense is going to start to grate even more.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on November 07, 2024, 11:59:11 AM
STOP WORRYING WE HAVE A VODKA PARTNER https://x.com/AVFCOfficial/status/1854479188121751644

Perhaps Tyrone had been testing a few before kick off last night

The company Nemiroff have produced a limited edition batch celebrating Ty's involvement last night, called Gerrimoff.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on November 07, 2024, 12:14:34 PM
STOP WORRYING WE HAVE A VODKA PARTNER https://x.com/AVFCOfficial/status/1854479188121751644

I wonder how much additional revenue that brings in?  Very little would be my guess, maybe we'll be getting preferential rates on multiple cases of this unheard of Vodka
Title: Re: Chris Heck - President of Business Operations
Post by: algy on November 07, 2024, 05:59:29 PM
STOP WORRYING WE HAVE A VODKA PARTNER https://x.com/AVFCOfficial/status/1854479188121751644

I wonder how much additional revenue that brings in?  Very little would be my guess, maybe we'll be getting preferential rates on multiple cases of this unheard of Vodka
When I was at uni, the students union sold Odessa vodka which I've never seen before or since.  50p a shot though, so you couldn't complain - standard drink very quickly became 4 shots of Odessa, a can of Irn-Bru, and a pint glass for the princely sum of £2.60.  Tasted rough as fuck.  Still, it made a soundtrack comprising mostly of Kylie's greatest hits and random 80s TV theme tunes perfectly tolerable, so it wasn't all bad.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on November 07, 2024, 07:09:27 PM
That's not a bad deal.

I remember Walkers nightclub in Newcastle student night 86-90, pint of Skol 50p.

I mean, it was Skol, so it was rank, but it was 50p. You could get shitfaced on less than a fiver.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on November 07, 2024, 07:15:30 PM
STOP WORRYING WE HAVE A VODKA PARTNER https://x.com/AVFCOfficial/status/1854479188121751644

I wonder how much additional revenue that brings in?  Very little would be my guess, maybe we'll be getting preferential rates on multiple cases of this unheard of Vodka

It's not unheard of Bren, globally it's one of the top sellers. I'll take a bottle of their premium vodka if you're offering. ;)
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on November 07, 2024, 07:58:44 PM
That's not a bad deal.

I remember Walkers nightclub in Newcastle student night 86-90, pint of Skol 50p.

I mean, it was Skol, so it was rank, but it was 50p. You could get shitfaced on less than a fiver.
For me - and this was in 2000-4 - it was always Worthingtons - 70p, shot of vodka 70p.  Snakebite 90p - £10 could get twated, and a kebab on the way home.  Last night I paid 6.70 fpr a pint of becks in my local.  This is not the future we were promised.

Things like that is why people vote for trump ;-)
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on November 07, 2024, 08:18:39 PM
That's not a bad deal.

I remember Walkers nightclub in Newcastle student night 86-90, pint of Skol 50p.

I mean, it was Skol, so it was rank, but it was 50p. You could get shitfaced on less than a fiver.
For me - and this was in 2000-4 - it was always Worthingtons - 70p, shot of vodka 70p.  Snakebite 90p - £10 could get twated, and a kebab on the way home.  Last night I paid 6.70 fpr a pint of becks in my local.  This is not the future we were promised.

Things like that is why people vote for trump ;-)
If Trump can bring those prices back ,I even vote for him
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on November 07, 2024, 09:39:35 PM
It was Blastaways for a quid in the guild at Brum Uni. White Lightning cider and Castaway in a pint pot. Rank, but did the job.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on November 07, 2024, 09:54:40 PM
So, Risso, are you ... younger than me?  For some reason I always assumed you were older. 

I guess, its just you've achieved so much more with your life than me.  You know, 85k posts more.
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on November 07, 2024, 10:08:36 PM
Double Vision on Monday night at Liverpool uni, quid for a double vodka. Used to get five and a can of red bull in a pint pot. I'd rarely remember getting home.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on November 07, 2024, 10:11:21 PM
Double Vision on Monday night at Liverpool uni, quid for a double vodka. Used to get five and a can of red bull in a pint pot. I'd rarely remember getting home.
I loved the way red bull made you wake up at 5am with your heart going a million miles an hour. 
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on November 07, 2024, 10:17:02 PM
And if we were out in town, Slater's was a quid for a double vodka so two of them plus the alocpop on offer for a quid as the mixer.
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on November 07, 2024, 10:18:53 PM
Double Vision on Monday night at Liverpool uni, quid for a double vodka. Used to get five and a can of red bull in a pint pot. I'd rarely remember getting home.
I loved the way red bull made you wake up at 5am with your heart going a million miles an hour. 

I don't drink caffeine and thought I was going to have a heart attack the morning after on a stag a few years ago with far too many Vodka Red Bulls the night before. Don't touch either these days.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on November 07, 2024, 10:44:41 PM
Double Vision on Monday night at Liverpool uni, quid for a double vodka. Used to get five and a can of red bull in a pint pot. I'd rarely remember getting home.
I loved the way red bull made you wake up at 5am with your heart going a million miles an hour. 

I don't drink caffeine and thought I was going to have a heart attack the morning after on a stag a few years ago with far too many Vodka Red Bulls the night before. Don't touch either these days.
Same - watched a high scoring game on a stage do ever goal a jagger bomb.  Woke up about 4am fully dressed feeling like I was running full pelt.

Fortunately all my mate ate now married
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on November 07, 2024, 11:49:49 PM
Double Vision on Monday night at Liverpool uni, quid for a double vodka. Used to get five and a can of red bull in a pint pot. I'd rarely remember getting home.
I loved the way red bull made you wake up at 5am with your heart going a million miles an hour. 

I don't drink caffeine and thought I was going to have a heart attack the morning after on a stag a few years ago with far too many Vodka Red Bulls the night before. Don't touch either these days.
Same - watched a high scoring game on a stage do ever goal a jagger bomb.  Woke up about 4am fully dressed feeling like I was running full pelt.

Fortunately all my mate ate now married

You sobered up yet? Reads like one of my old 6am Sunday posts after an all-day-and-nighter after which I’ve been woken up outside my house in the back of my mate Brains’s 4x4. And I haven’t been able to remember a thing that happened after midnight, never mind whatever the fuck I was drinking.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on November 08, 2024, 12:29:01 AM
Now your 6am posts are about gangsters like Cash and Carlos while your boss sleeps soundly (or with the fishes)  ;)
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on November 08, 2024, 02:41:04 AM
Now your 6am posts are about gangsters like Cash and Carlos while your boss sleeps soundly (or with the fishes)  ;)

I know yeah. 33% shift allowance has ruined my life.

But the boss is here, sadly.

For now 😉
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on November 08, 2024, 03:14:53 AM
It was Blastaways for a quid in the guild at Brum Uni. White Lightning cider and Castaway in a pint pot. Rank, but did the job.

The Guild was shite when I was there, so we used to go to the Gun Barrels, which no longer exists.

That was shit too, but at least it wasn't full of freshers who'd insist on coming over and talking. As soon as they found I was local, the usual "aww, Biiirrrminguummm" ensued, before they saw from my face that it wasn't funny.

Probably different now, since Peaky Blinders. My brothers' girlfriends are from Liverpool and Hong Kong, and both think we are all Arthur Shelbys.

Which is better than thinking we're all imbeciles.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on November 08, 2024, 09:02:36 AM
It was Blastaways for a quid in the guild at Brum Uni. White Lightning cider and Castaway in a pint pot. Rank, but did the job.

The Guild was shite when I was there, so we used to go to the Gun Barrels, which no longer exists.

That was shit too, but at least it wasn't full of freshers who'd insist on coming over and talking. As soon as they found I was local, the usual "aww, Biiirrrminguummm" ensued, before they saw from my face that it wasn't funny.


The Guild was quite good in my day. It's changed beyond recognition now, I took my eldest daughter for a look around the university last year and the guild building only seemed to have one combined café/bar. The Gun Barrels wasn't really a place for students back then, it was more the sort of establishment your parents would take you to for Sunday lunch if they came up to visit. The big student pub in Selly Oak was the OVT, but it tended to be full of rugby types, so we preferred The Brook over the road, which did decent beer and had a beer garden.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on November 08, 2024, 09:10:41 AM
It was Blastaways for a quid in the guild at Brum Uni. White Lightning cider and Castaway in a pint pot. Rank, but did the job.

The Guild was shite when I was there, so we used to go to the Gun Barrels, which no longer exists.

Gun Barrels was one of the first pubs i went to. Used to go down the hill from school, coats hiding blazers and put on our deepest voices.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on November 08, 2024, 09:11:37 AM
both think we are all Arthur Shelbys

We're all more Arthur Askey on here.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on November 08, 2024, 10:36:54 AM
STOP WORRYING WE HAVE A VODKA PARTNER https://x.com/AVFCOfficial/status/1854479188121751644

I wonder how much additional revenue that brings in?  Very little would be my guess, maybe we'll be getting preferential rates on multiple cases of this unheard of Vodka

It's not unheard of Bren, globally it's one of the top sellers. I'll take a bottle of their premium vodka if you're offering. ;)

I'll bow to your superior knowledge on the subject Mark as it's new to me. A bit of research tells me it is one of 3 main suppliers to duty free shops in the world and is in the top 20 of global sales so not small beer.... or vodka for that matter!

If alcohol sponsorship is a lucrative avenue to pursue and it must be with Casillero Del Diablo a partner of ManU, Red wine/Red Devils we should look at an Argentinian producer, Trivento Reserve Malbec World's Number One selling Malbec....World's Number One keeper. I'm doing Heck's job for him.   

 

Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on November 08, 2024, 12:03:20 PM
I used to love a Monday night out in Harrogate. £5 all you can eat at Deep Pan Pizza Co. Then on to Josephines nightclub. £4.50 then 10p a pint til Midnight.

Tip a particular member of bar staff and they'd serve you first in the scrum. Set me up for the week that did.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on November 08, 2024, 12:12:41 PM
I used to love a Monday night out in Harrogate. £5 all you can eat at Deep Pan Pizza Co. Then on to Josephines nightclub. £4.50 then 10p a pint til Midnight.

Tip a particular member of bar staff and they'd serve you first in the scrum. Set me up for the week that did.
Rather different now, mate!
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on November 08, 2024, 01:27:44 PM
STOP WORRYING WE HAVE A VODKA PARTNER https://x.com/AVFCOfficial/status/1854479188121751644

I wonder how much additional revenue that brings in?  Very little would be my guess, maybe we'll be getting preferential rates on multiple cases of this unheard of Vodka
When I was at uni, the students union sold Odessa vodka which I've never seen before or since.  50p a shot though, so you couldn't complain - standard drink very quickly became 4 shots of Odessa, a can of Irn-Bru, and a pint glass for the princely sum of £2.60.  Tasted rough as fuck.  Still, it made a soundtrack comprising mostly of Kylie's greatest hits and random 80s TV theme tunes perfectly tolerable, so it wasn't all bad.

I think I was knocking around Edinburgh at the same time (or perhaps just before) your time at uni algy. We used to take advantage of the 50p shots and £1 cocktails at the Subway on Cowgate on a Wednesday. A terrible place, without which there would be significantly fewer notches on my bedpost!
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on November 08, 2024, 01:32:57 PM
I used to love a Monday night out in Harrogate. £5 all you can eat at Deep Pan Pizza Co. Then on to Josephines nightclub. £4.50 then 10p a pint til Midnight.

Tip a particular member of bar staff and they'd serve you first in the scrum. Set me up for the week that did.
Rather different now, mate!

Just a bit!
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on November 08, 2024, 01:39:49 PM
I used to love a Monday night out in Harrogate. £5 all you can eat at Deep Pan Pizza Co. Then on to Josephines nightclub. £4.50 then 10p a pint til Midnight.

Tip a particular member of bar staff and they'd serve you first in the scrum. Set me up for the week that did.

I bet it's more slice of Victoria sponge in a tea shop, a game of bridge before a brisk walk home for Songs of Praise now.
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on November 08, 2024, 01:39:57 PM
Double Vision on Monday night at Liverpool uni, quid for a double vodka. Used to get five and a can of red bull in a pint pot. I'd rarely remember getting home.
I loved the way red bull made you wake up at 5am with your heart going a million miles an hour. 

I don't drink caffeine and thought I was going to have a heart attack the morning after on a stag a few years ago with far too many Vodka Red Bulls the night before. Don't touch either these days.
Same - watched a high scoring game on a stage do ever goal a jagger bomb.  Woke up about 4am fully dressed feeling like I was running full pelt.

Fortunately all my mate ate now married

You sobered up yet? Reads like one of my old 6am Sunday posts after an all-day-and-nighter after which I’ve been woken up outside my house in the back of my mate Brains’s 4x4. And I haven’t been able to remember a thing that happened after midnight, never mind whatever the fuck I was drinking.
Wow - yeah - that made very little sense.  I used to get told off for not texting the missus when I was out - so I would pre-write text to send.  But she cottoned on because they made sense
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on November 08, 2024, 11:58:04 PM
Double Vision on Monday night at Liverpool uni, quid for a double vodka. Used to get five and a can of red bull in a pint pot. I'd rarely remember getting home.
I loved the way red bull made you wake up at 5am with your heart going a million miles an hour. 

I don't drink caffeine and thought I was going to have a heart attack the morning after on a stag a few years ago with far too many Vodka Red Bulls the night before. Don't touch either these days.
Same - watched a high scoring game on a stage do ever goal a jagger bomb.  Woke up about 4am fully dressed feeling like I was running full pelt.

Fortunately all my mate ate now married

You sobered up yet? Reads like one of my old 6am Sunday posts after an all-day-and-nighter after which I’ve been woken up outside my house in the back of my mate Brains’s 4x4. And I haven’t been able to remember a thing that happened after midnight, never mind whatever the fuck I was drinking.
Wow - yeah - that made very little sense.  I used to get told off for not texting the missus when I was out - so I would pre-write text to send.  But she cottoned on because they made sense

Haha! Don’t worry, very easy to translate - didn’t even need my Pissed to English/English to Pissed dictionary.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on November 09, 2024, 02:16:08 AM
It was Blastaways for a quid in the guild at Brum Uni. White Lightning cider and Castaway in a pint pot. Rank, but did the job.

The Guild was shite when I was there, so we used to go to the Gun Barrels, which no longer exists.

That was shit too, but at least it wasn't full of freshers who'd insist on coming over and talking. As soon as they found I was local, the usual "aww, Biiirrrminguummm" ensued, before they saw from my face that it wasn't funny.


The Guild was quite good in my day. It's changed beyond recognition now, I took my eldest daughter for a look around the university last year and the guild building only seemed to have one combined café/bar. The Gun Barrels wasn't really a place for students back then, it was more the sort of establishment your parents would take you to for Sunday lunch if they came up to visit. The big student pub in Selly Oak was the OVT, but it tended to be full of rugby types, so we preferred The Brook over the road, which did decent beer and had a beer garden.

By my time I was there, the Barrels had blacked out windows and was definitely not a family place, but the OVT doesn't sound like it's changed at all.

I stopped going there after a bloke in a Wales rugby shirt challenged me to an arm wrestle, and the loser had to suck the winner's dick.

This guy had arms like tree trunks, but even if I'd been confident of winning, I didn't want him to suck my dick.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on November 09, 2024, 02:21:41 AM
It was Blastaways for a quid in the guild at Brum Uni. White Lightning cider and Castaway in a pint pot. Rank, but did the job.

The Guild was shite when I was there, so we used to go to the Gun Barrels, which no longer exists.

Gun Barrels was one of the first pubs i went to. Used to go down the hill from school, coats hiding blazers and put on our deepest voices.

'Down the hill'? You're not a KE lad, surely?
Title: Re: Chris Heck - President of Business Operations
Post by: algy on November 09, 2024, 07:21:36 AM
STOP WORRYING WE HAVE A VODKA PARTNER https://x.com/AVFCOfficial/status/1854479188121751644

I wonder how much additional revenue that brings in?  Very little would be my guess, maybe we'll be getting preferential rates on multiple cases of this unheard of Vodka
When I was at uni, the students union sold Odessa vodka which I've never seen before or since.  50p a shot though, so you couldn't complain - standard drink very quickly became 4 shots of Odessa, a can of Irn-Bru, and a pint glass for the princely sum of £2.60.  Tasted rough as fuck.  Still, it made a soundtrack comprising mostly of Kylie's greatest hits and random 80s TV theme tunes perfectly tolerable, so it wasn't all bad.

I think I was knocking around Edinburgh at the same time (or perhaps just before) your time at uni algy. We used to take advantage of the 50p shots and £1 cocktails at the Subway on Cowgate on a Wednesday. A terrible place, without which there would be significantly fewer notches on my bedpost!
Subway was quite the place. We’d go wandering down the Cowgate most Thursday nights and almost inevitably end up going there at some point, mostly because it was excessively cheap - the most expensive pint (Stella) on a Friday/Saturday night was £1.80, though it was 2 for 1 midnight to lure the punters in early.

The owners took over the honeycomb and for one brief summer in 2006 (?) it was amazing - you still got the honeycomb’s music policy (house/techno/funk) and clientele, but free entry and Subway bar prices. I believe it’s descended in to a lowest common denominator place these days though.
Title: Re: Chris Heck - President of Business Operations
Post by: Monty on November 09, 2024, 07:28:56 AM
Subway nostalgia? Fuck me, it'll be The Hive next!
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on November 09, 2024, 02:46:16 PM
It was Blastaways for a quid in the guild at Brum Uni. White Lightning cider and Castaway in a pint pot. Rank, but did the job.

The Guild was shite when I was there, so we used to go to the Gun Barrels, which no longer exists.

Gun Barrels was one of the first pubs i went to. Used to go down the hill from school, coats hiding blazers and put on our deepest voices.

'Down the hill'? You're not a KE lad, surely?

I was. Left after O Levels, though, did my A levels at a sixth form college. I hated that school.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on November 09, 2024, 02:51:56 PM
Subway nostalgia? Fuck me, it'll be The Hive next!

I think I'm a decade older than you, Monty. We didn't have dating apps. We had drunk people who were out at 2am on a Thursday morning. Much less targeted but it was hella effective.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on November 09, 2024, 07:24:52 PM
Subway nostalgia? Fuck me, it'll be The Hive next!
Monty, you’re not going to believe this but when the Honeycomb was taken over by the Subway management they changed the name to …

I’ll let you fill in the blank there.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on November 09, 2024, 07:36:06 PM
Subway nostalgia? Fuck me, it'll be The Hive next!
Monty, you’re not going to believe this but when the Honeycomb was taken over by the Subway management they changed the name to …

I’ll let you fill in the blank there.


.... GRANNY'S PUBES?
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on November 09, 2024, 07:51:39 PM
Subway nostalgia? Fuck me, it'll be The Hive next!
Monty, you’re not going to believe this but when the Honeycomb was taken over by the Subway management they changed the name to …

I’ll let you fill in the blank there.


.... GRANNY'S PUBES?

It's responses like this that are behind my surprise at you being an Old Edwardian 😉
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on November 09, 2024, 07:57:30 PM
Subway nostalgia? Fuck me, it'll be The Hive next!
Monty, you’re not going to believe this but when the Honeycomb was taken over by the Subway management they changed the name to …

I’ll let you fill in the blank there.


.... GRANNY'S PUBES?

Big dog's cock!
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on November 09, 2024, 08:00:10 PM
Subway nostalgia? Fuck me, it'll be The Hive next!
Monty, you’re not going to believe this but when the Honeycomb was taken over by the Subway management they changed the name to …

I’ll let you fill in the blank there.


.... GRANNY'S PUBES?

Big dog's cock!

PISS UP A ROPE, FUCKSTICK!
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on November 09, 2024, 08:09:12 PM
UP YER ARSE, CUNTY CHOPS!
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on November 09, 2024, 08:10:36 PM
Such filth, I despair. Can we please get back on-topic, this thread is for discussing Chris Heck and Villa's business operations.
Title: Re: Chris Heck - President of Business Operations
Post by: rooboy316 on November 10, 2024, 09:52:40 AM
Such filth, I despair. Can we please get back on-topic, this thread is for discussing Chris Heck and Villa's business operations.

Haven’t seen him in a while… where’s he gone?
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on November 11, 2024, 08:43:59 AM
Such filth, I despair. Can we please get back on-topic, this thread is for discussing Chris Heck and Villa's business operations.

Haven’t seen him in a while… where’s he gone?

Taking a break. Back in the new year apparently.
Title: Re: Chris Heck - President of Business Operations
Post by: Chap on November 11, 2024, 10:22:27 AM
UP YER ARSE, CUNTY CHOPS!
This is an appropriate response to anything Heck related!
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on November 12, 2024, 05:51:53 AM
If he is taking a break I do hope that he is okay, and that he does not have a health issue.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on November 12, 2024, 06:52:17 AM
Such filth, I despair. Can we please get back on-topic, this thread is for discussing Chris Heck and Villa's business operations.

Haven’t seen him in a while… where’s he gone?
He is in the US being interviewed for the Border  job, The Donald reckons if he can do the same for the USA as he has done for Villa Park.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on November 12, 2024, 02:58:36 PM
Such filth, I despair. Can we please get back on-topic, this thread is for discussing Chris Heck and Villa's business operations.

Haven’t seen him in a while… where’s he gone?

He is in the US being interviewed for the Border  job, The Donald reckons if he can do the same for the USA as he has done for Villa Park.

I heard Heck didn't get it because the first thing he wanted to do was change the U.S. flag to this.

(https://assets.editorial.aetnd.com/uploads/2017/06/alternate-flag-design.jpg)
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Stares on November 13, 2024, 10:22:44 AM

I heard Heck didn't get it because the first thing he wanted to do was change the U.S. flag to this.

(https://assets.editorial.aetnd.com/uploads/2017/06/alternate-flag-design.jpg)
I just spat out my tea!
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on November 13, 2024, 09:13:02 PM
Such filth, I despair. Can we please get back on-topic, this thread is for discussing Chris Heck and Villa's business operations.

Haven’t seen him in a while… where’s he gone?
He is in the US being interviewed for the Border  job, The Donald reckons if he can do the same for the USA as he has done for Villa Park.

I thought the whereabouts was about a beloved parishioner. Anyway, the thread made me laugh.
Title: Re: Chris Heck - President of Business Operations
Post by: rooboy316 on November 14, 2024, 09:49:45 AM
Such filth, I despair. Can we please get back on-topic, this thread is for discussing Chris Heck and Villa's business operations.

Haven’t seen him in a while… where’s he gone?
He is in the US being interviewed for the Border  job, The Donald reckons if he can do the same for the USA as he has done for Villa Park.

I thought the whereabouts was about a beloved parishioner. Anyway, the thread made me laugh.

Was wracking my brain trying to figure out what said parishioner would be doing about the US border, thinking I must have missed something. Turns out Chicago was talking about Heck on the… err, Chris Heck thread. You can understand my confusion!
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on November 27, 2024, 03:59:41 PM
Where Offshore Jim and Ineos go, will others follow?

Pretty obvious that one of Ratcliffe's roles is to shield the Glazers from criticism when ManU perpetrate shit on those they don't care about - locals/season ticket holders and junior low paid employees.

https://www.theguardian.com/football/2024/nov/27/manchester-united-raise-member-ticket-prices-remove-concessions
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on November 27, 2024, 04:05:20 PM
Where Offshore Jim and Ineos go, will others follow?

Pretty obvious that one of Ratcliffe's roles is to shield the Glazers from criticism when ManU perpetrate shit on those they don't care about - locals/season ticket holders and junior low paid employees.

https://www.theguardian.com/football/2024/nov/27/manchester-united-raise-member-ticket-prices-remove-concessions

I read yesterday his round of cost saving redundancies cost £8m. The thing is with people like this, it's like they actually enjoy putting ordinary people into misery. It's a mental illness and a danger to wider society.
Title: Re: Chris Heck - President of Business Operations
Post by: dcdavecollett on November 27, 2024, 04:46:14 PM
The mega-rich inflicting crap on the dispossessed? Nothing new under the sun.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on November 27, 2024, 05:30:32 PM
For all the talk of cheap seats, did anyone get one?

€40 for great seats (bought through the club) to see Sporting gift a very average Arsenal 3 points.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on November 29, 2024, 07:53:09 AM
Everyone else get the Black Friday offer of BOGOF for GA+ seats. It’s almost as if they’re struggling to sell them or something? Maybe that explains the empty seats by me on Wednesday night? Or maybe that’s my personal hygiene issue again.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on November 29, 2024, 08:50:27 AM
Everyone else get the Black Friday offer of BOGOF for GA+ seats. It’s almost as if they’re struggling to sell them or something? Maybe that explains the empty seats by me on Wednesday night? Or maybe that’s my personal hygiene issue again.
I got the BOGOF email yesterday.
The Brentford and Sourhampton games do  feel a bit 'after the Lord Mayor's show' after the high-priced European games. They are exactly the games where we should be filling the ground with noisy fans making the place a nightmare for the away side.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on November 29, 2024, 09:20:05 AM
Most people can't afford one package regardless of whether or not another comes for free.....
Title: Re: Chris Heck - President of Business Operations
Post by: darren woolley on November 29, 2024, 09:27:57 AM
Everyone else get the Black Friday offer of BOGOF for GA+ seats. It’s almost as if they’re struggling to sell them or something? Maybe that explains the empty seats by me on Wednesday night? Or maybe that’s my personal hygiene issue again.

Same here there were four empty seats by me.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on November 29, 2024, 09:44:33 AM
There were only 19 unsold the day before the game. More likely package companies bought the GA+ and couldn't sell them.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on November 29, 2024, 10:01:30 AM
Same with Bologna, loads of empty seats in the Upper Holte. What a grubby, grasping little twat Heck is.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on November 29, 2024, 10:06:16 AM
Same with Bologna, loads of empty seats in the Upper Holte. What a grubby, grasping little twat Heck is.

I know you're no fool mate but I think it's important to remember Heck is an employee, and presumably this grasping is sanctioned by our multi-billionaires owners.

Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on November 29, 2024, 10:11:04 AM
Same with Bologna, loads of empty seats in the Upper Holte. What a grubby, grasping little twat Heck is.

I know you're no fool mate but I think it's important to remember Heck is an employee, and presumably this grasping is sanctioned by our multi-billionaires owners.



Of course you’re right, Heck sold the tickets and met his remit. The fact that nobody actually sat there means fuck all to him, the money’s already in the bank. And the long term impact on our support is not his problem either. Still think he’s a twat though- he looks like one in all the photos I’ve seen of him.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on November 29, 2024, 10:18:26 AM
Same with Bologna, loads of empty seats in the Upper Holte. What a grubby, grasping little twat Heck is.

I know you're no fool mate but I think it's important to remember Heck is an employee, and presumably this grasping is sanctioned by our multi-billionaires owners.



Of course you’re right, Heck sold the tickets and met his remit. The fact that nobody actually sat there means fuck all to him, the money’s already in the bank. And the long term impact on our support is not his problem either. Still think he’s a twat though- he looks like one in all the photos I’ve seen of him.

The vibe has been off from the get go. You can do that job without coming across like you relish pissing people off.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on November 29, 2024, 10:22:15 AM
Same with Bologna, loads of empty seats in the Upper Holte. What a grubby, grasping little twat Heck is.

I know you're no fool mate but I think it's important to remember Heck is an employee, and presumably this grasping is sanctioned by our multi-billionaires owners.



Of course you’re right, Heck sold the tickets and met his remit. The fact that nobody actually sat there means fuck all to him, the money’s already in the bank. And the long term impact on our support is not his problem either. Still think he’s a twat though- he looks like one in all the photos I’ve seen of him.

He does indeed. He looks like someone that would get extremely upset over how a hedge separating your properties was trimmed.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on November 29, 2024, 10:59:48 AM
I’d expect the club to be giving away GA+ for the Brentford game, no one is going to be buying that for a Wednesday night nothing game wedged in between a Champs League game and Christmas.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on November 29, 2024, 12:16:16 PM
Both Brentford and Soton matches have a Black Friday offer of 2 for 1 on GA+.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on November 29, 2024, 12:34:33 PM
Same with Bologna, loads of empty seats in the Upper Holte. What a grubby, grasping little twat Heck is.

I know you're no fool mate but I think it's important to remember Heck is an employee, and presumably this grasping is sanctioned by our multi-billionaires owners.



Of course you’re right, Heck sold the tickets and met his remit. The fact that nobody actually sat there means fuck all to him, the money’s already in the bank. And the long term impact on our support is not his problem either. Still think he’s a twat though- he looks like one in all the photos I’ve seen of him.


Yep and I doubt he’s being micromanaged.

A lot of these initiatives only started when he came in.

The obvious analysis is he has a target and is going to make sure he meets it whatever the ramifications.
Title: Re: Chris Heck - President of Business Operations
Post by: purpletrousers on November 29, 2024, 12:48:16 PM
Such filth, I despair. Can we please get back on-topic, this thread is for discussing Chris Heck and Villa's business operations.

Haven’t seen him in a while… where’s he gone?
He is in the US being interviewed for the Border  job, The Donald reckons if he can do the same for the USA as he has done for Villa Park.

I thought the whereabouts was about a beloved parishioner. Anyway, the thread made me laugh.

Was wracking my brain trying to figure out what said parishioner would be doing about the US border, thinking I must have missed something. Turns out Chicago was talking about Heck on the… err, Chris Heck thread. You can understand my confusion!

Sorry just seen this. A couple of other posters responded to your where has he gone, thinking it was referring to our filth-fest averse Footy rather than Heck. Anyway not important!

There was nearly a serious incident outside the Holte as the stewards weren’t going to let me in as the 2nd half had started and scanners were shut. Nightmare diversions in London, across 20mph country lanes and motorway limits  meant 4hrs driving. Had to go up the chain of command twice to get someone sensible. Hopefully that’s the most expensive 45mins of football I’ll ever pay for at villa park.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on November 29, 2024, 12:51:21 PM
He doesn't need to be micro managed, he's doing the job they want him to do. That is my point.

I suppose it's not really a point, I just get a bit fed up in general at people going on at the likes of Heck.
I mean yes he's a bellend, and yes I'm sure he understands that he has to be the lightening rod for the unpopular moves he makes and he's happy enough to take it in exchange for his healthy renumeration, but the ire should be shared out to the owners too.
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on November 29, 2024, 01:51:08 PM
These were the same owners who were happy to bulldoze the North Stand and get an extra 8,000 seats in for regular oiks 18 months ago.
So, yes, some of the ire should still go their way. But who was it that told them not to do that and install corporate hospitality seating all over the gaff?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on November 29, 2024, 01:54:20 PM
These were the same owners who were happy to bulldoze the North Stand and get an extra 8,000 seats in for regular oiks 18 months ago.
So, yes, some of the ire should still go their way. But who was it that told them not to do that and install corporate hospitality seating all over the gaff?

You honestly think that's all on Heck? And even if it was his suggestion, they still have to agree to it.

Billionaires are not our friends.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on November 29, 2024, 02:08:45 PM
I agree with LeeB.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on November 29, 2024, 02:32:33 PM
Everyone else get the Black Friday offer of BOGOF for GA+ seats. It’s almost as if they’re struggling to sell them or something? Maybe that explains the empty seats by me on Wednesday night? Or maybe that’s my personal hygiene issue again.
You'd still be looking at £130 to sit in the lower north , not really worth it for 2 pints a programme/lanyard and some nachos
Title: Re: Chris Heck - President of Business Operations
Post by: Dick Edwards on November 29, 2024, 02:42:21 PM
I’d expect the club to be giving away GA+ for the Brentford game, no one is going to be buying that for a Wednesday night nothing game wedged in between a Champs League game and Christmas.
And live on Amazon Prime.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on November 30, 2024, 02:01:26 PM
Celtic money coming out on Monday, just shy of 2 months before the game. The other games if I’m correct, were about a month before the game.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on November 30, 2024, 02:14:44 PM
He doesn't need to be micro managed, he's doing the job they want him to do. That is my point.

I suppose it's not really a point, I just get a bit fed up in general at people going on at the likes of Heck.
I mean yes he's a bellend, and yes I'm sure he understands that he has to be the lightening rod for the unpopular moves he makes and he's happy enough to take it in exchange for his healthy renumeration, but the ire should be shared out to the owners too.

I’m not giving him the benefit of the doubt
I personally think he’s going about his remit in the wrong way however much discretion he has and the owners will come to regret his tenure
Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on November 30, 2024, 02:32:16 PM
Where Offshore Jim and Ineos go, will others follow?

Pretty obvious that one of Ratcliffe's roles is to shield the Glazers from criticism when ManU perpetrate shit on those they don't care about - locals/season ticket holders and junior low paid employees.

https://www.theguardian.com/football/2024/nov/27/manchester-united-raise-member-ticket-prices-remove-concessions

I read yesterday his round of cost saving redundancies cost £8m. The thing is with people like this, it's like they actually enjoy putting ordinary people into misery. It's a mental illness and a danger to wider society.
Could probably save putting lots of people at risk if we hadn't got players being way over-paid
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on November 30, 2024, 03:32:58 PM
Celtic money coming out on Monday, just shy of 2 months before the game. The other games if I’m correct, were about a month before the game.

At least you know that you're contributing to Morgan Rogers' new contract.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on November 30, 2024, 03:35:11 PM
Where Offshore Jim and Ineos go, will others follow?

Pretty obvious that one of Ratcliffe's roles is to shield the Glazers from criticism when ManU perpetrate shit on those they don't care about - locals/season ticket holders and junior low paid employees.

https://www.theguardian.com/football/2024/nov/27/manchester-united-raise-member-ticket-prices-remove-concessions

I read yesterday his round of cost saving redundancies cost £8m. The thing is with people like this, it's like they actually enjoy putting ordinary people into misery. It's a mental illness and a danger to wider society.
Could probably save putting lots of people at risk if we hadn't got players being way over-paid
Modern football club owners in the Premier League are generally not looking at the long game, and couldn't care less what they do today and the effect it may have in the long term for the fan base. Teenagers and pensioners will be like rocking horse shit in stadiums of the future, priced out totally. Season tickets will be phased out so we can all be rinsed on a game ɓy game basis. We're being had for mugs.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on November 30, 2024, 04:00:42 PM
He doesn't need to be micro managed, he's doing the job they want him to do. That is my point.

I suppose it's not really a point, I just get a bit fed up in general at people going on at the likes of Heck.
I mean yes he's a bellend, and yes I'm sure he understands that he has to be the lightening rod for the unpopular moves he makes and he's happy enough to take it in exchange for his healthy renumeration, but the ire should be shared out to the owners too.

I’m not giving him the benefit of the doubt
I personally think he’s going about his remit in the wrong way however much discretion he has and the owners will come to regret his tenure
He doesn't need to be micro managed, he's doing the job they want him to do. That is my point.

I suppose it's not really a point, I just get a bit fed up in general at people going on at the likes of Heck.
I mean yes he's a bellend, and yes I'm sure he understands that he has to be the lightening rod for the unpopular moves he makes and he's happy enough to take it in exchange for his healthy renumeration, but the ire should be shared out to the owners too.

I’m not giving him the benefit of the doubt
I personally think he’s going about his remit in the wrong way however much discretion he has and the owners will come to regret his tenure

Have you thought that he might be doing exactly what they want?
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on November 30, 2024, 05:54:53 PM
Celtic money coming out on Monday, just shy of 2 months before the game. The other games if I’m correct, were about a month before the game.

At least you know that you're contributing to Morgan Rogers' new contract.

I hope he remembers the sacrifices I’ve made for him.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on November 30, 2024, 06:53:36 PM
Have you thought that he might be doing exactly what they want?

I think he has far too high of an opinion of himself to ever listen to others.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on November 30, 2024, 07:02:52 PM
Unfortunately for Villa we are some way from becoming one of the top sides. By that I mean finishing top 4 on a regular basis and also winning some trophies. If we go the other way and start finishing middle or bottom half of the table, the tourists will quickly disappear but, by then a lot of season ticket holders will have already given up. Heck will be long gone, with his bonus, by then but the damage he will have done will be long lasting.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on November 30, 2024, 07:04:43 PM
The Villa don't want me anymore. I know that. I'm going down as long as I enjoy it but the world has changed. The club has changed.

There is no use raging at it, it's just how it is.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on November 30, 2024, 07:12:22 PM
Have you thought that he might be doing exactly what they want?

I think he has far too high of an opinion of himself to ever listen to others.

That doesn't stack up, though. You don't get to where he is without listening to the people you work for.

Too many people taking any route possible to imagine him as some sort of rogue operator NSWE would fire if only they were fully aware of what he were doing.

At that level, you appoint someone like Heck and then let them do the job as they see fit, you don't micro-manage them, and these things we get het up about are mere details to the likes of Sawiris and Edens.
Title: Re: Chris Heck - President of Business Operations
Post by: Nunkin1965 on November 30, 2024, 07:29:52 PM
Have you thought that he might be doing exactly what they want?

I think he has far too high of an opinion of himself to ever listen to others.

That doesn't stack up, though. You don't get to where he is without listening to the people you work for.

Too many people taking any route possible to imagine him as some sort of rogue operator NSWE would fire if only they were fully aware of what he were doing.

At that level, you appoint someone like Heck and then let them do the job as they see fit, you don't micro-manage them, and these things we get het up about are mere details to the likes of Sawiris and Edens.
Exactly.
If the owners weren't happy with his decision making he'd have been down the road a long time ago.
Like it or loathe it, he's doing exactly what he's being told to do.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on November 30, 2024, 07:57:21 PM
Have you thought that he might be doing exactly what they want?

I think he has far too high of an opinion of himself to ever listen to others.

That doesn't stack up, though. You don't get to where he is without listening to the people you work for.

Too many people taking any route possible to imagine him as some sort of rogue operator NSWE would fire if only they were fully aware of what he were doing.

At that level, you appoint someone like Heck and then let them do the job as they see fit, you don't micro-manage them, and these things we get het up about are mere details to the likes of Sawiris and Edens.

Of course he has a briefing from the owners but as you hint at, it's not going to be detailed in strategy, it will more likely just be objectives.
Increase matchday income.
Develop and increase our corporate offer
Go and speak with Adidas to be our new kit sponsor
Increase revenue from other sponsorship deals
Etc

I don't think of a milisecond the owners told him to piss of the loyal fanbase, ignore tradition, have a customer acquisition strategy that doesn't include retention, flood the bogs in the Holte and minimise spending on non-corporate facilities, have no plan or understanding to bring in-house the refreshment kiosks/bars around the ground..you get the picture.

You've worked in advertising agencies, Heck is like a glorified Account Exec that understands the square root of fuck all and relies on professionals around him to clean up his shit and make him look good. Watch that video he made with the US podcaster. Heck believes his own press releases and if you didn't know different you'd believe everything he's done has been a "fantastic success".

'Fake it 'til you make it' seems to be his motto and deep down he knows he's out of his depth, his thin skin shows when he either ignores (fans groups) or files any questioning of his methods and decisions as "very anti-American". He's a man child.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on November 30, 2024, 10:14:24 PM
In the early days of the French Revolution, the peasants revolted against the local toffs but were firmly under the belief that the King of France was on their side and would support them if only he knew the truth.

This is the same thing right here. Purslow, the guy who proposed the new north stand (and appointed Gerrard), was deemed not to be doing his job properly and sent on his way. Heck has replaced him, cancelled the NS development, and has not been sent on his way yet.

I feel like the most likely thing here is NSWE’s wishes are more in line with what Heck is doing than what Purslow was doing on the commercial front.

Remember, these fuckers sided with Manchester City. They don’t see football the way we do.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on November 30, 2024, 10:17:08 PM
Yes by now,the owners would know that the peasants have been revolting.
They are sticking with their General.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on November 30, 2024, 10:30:11 PM
Yes by now,the owners would know that the peasants have been revolting.
They are sticking with their General.

Sorry but that's too simplistic. Maybe at the end of the season they give him a review but I'd imagine their weekly/monthly meetings involve revenue growth and what's happening on the pitch. If they spoke to Heck about it he probably said 'a few peasants have been revolting but they're anti-American. Best to ignore. All changes have been a fantastic success'. It's not like we haven't been (almost) selling out every game or Villa fans are joining Everton, Liverpool, Manchester City and Manchester United in their protest against high ticket prices and clubs exploiting loyal fans.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on November 30, 2024, 10:47:19 PM
Heck is here to grow revenue. So long as he does that enough, they’ll be more than happy.

He doesn’t care who buys the tickets and the corporates so long as someone does.

All this stuff about how the club has changed, they don’t need us any more, they’re trampling over loyal fans for money etc etc  must have spent the last three decades asleep if they’ve only just noticed this.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on November 30, 2024, 11:34:35 PM
Billionaires with global business interests tend not to let senior management run high-profile, £250 million turnover companies without being in contact on at least a weekly basis. The idea that NSWE are a couple of benevolent, kindly old uncles who would get rid of Heck if only they knew how unpopular he was, is naive to the point of being laughable. He knows what they want, they know how he'll achieve it. Annoying a few supporters is collateral damage.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 01, 2024, 12:35:35 AM

Remember, these fuckers sided with Manchester City. They don’t see football the way we do.
yeah, i'm very uncomfortable with Sawaris support for the 115 . Who are these imposters who have taken over our club and are now supporting these owners who are up on so many charges of cheating .
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on December 01, 2024, 10:04:30 AM
People defend Heck for whatever reason as is their entitlement but I can tell you his whole demeanor has sucked a lot of the joy out of it for me and has made it much harder to swallow handing money over to the club. You can do that job without giving the impression you relish pissing people off.

And yes he was sacked from his first 'soccer' job for making the relationship with fans toxic.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on December 01, 2024, 10:29:19 AM
I dont think anyone is defending him as such, they're just saying he is doing what he's being paid to do.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on December 01, 2024, 10:41:01 AM
Billionaires with global business interests tend not to let senior management run high-profile, £250 million turnover companies without being in contact on at least a weekly basis. The idea that NSWE are a couple of benevolent, kindly old uncles who would get rid of Heck if only they knew how unpopular he was, is naive to the point of being laughable. He knows what they want, they know how he'll achieve it. Annoying a few supporters is collateral damage.

And that folks, is it.

If we want to compete, we need to raise revenue, and the way to do that is to make people pay, whoever that is.

That's his brief, and by all accounts he's doing it.

As for people never to return, that happened in the 80s when crowds everywhere were ridiculously low. The game has found a way to survive,and flourish, it just feels a bit different now, and I reckon similar things will happen again.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on December 01, 2024, 11:22:29 AM
Quote from: Rudy Can't Fail
I don't think of a milisecond the owners told him to piss of the loyal fanbase, ignore tradition, have a customer acquisition strategy that doesn't include retention, flood the bogs in the Holte and minimise...

Maybe he's in league with God. His initials are very similar to Jesus Christ's...

(https://i.ibb.co/pjLDYws/Screenshot-20241201-081621-Chrome.jpg) (https://ibb.co/pjLDYws)
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on December 01, 2024, 11:28:52 AM
Billionaires with global business interests tend not to let senior management run high-profile, £250 million turnover companies without being in contact on at least a weekly basis. The idea that NSWE are a couple of benevolent, kindly old uncles who would get rid of Heck if only they knew how unpopular he was, is naive to the point of being laughable. He knows what they want, they know how he'll achieve it. Annoying a few supporters is collateral damage.

And that folks, is it.

If we want to compete, we need to raise revenue, and the way to do that is to make people pay, whoever that is.

That's his brief, and by all accounts he's doing it.

As for people never to return, that happened in the 80s when crowds everywhere were ridiculously low. The game has found a way to survive,and flourish, it just feels a bit different now, and I reckon similar things will happen again.

Yep, turnover for last season about £270m - I’d hazard an educated guess that there are six teams on double that or more  (you know the ones), and two about the same (West Ham, Jaudis). We may out-perform the last two this season, let’s say £320m, but still only a dent in the gap to the first six. Great selling and recruitment, great coaching and what we consider extortionate pricing (in the absence of a new revenue-creating stadium) are the three pillars of us competing.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on December 01, 2024, 12:31:42 PM
I get the he’s just doing his job mantra

I’m just saying that when everything is washed through he’ll do more harm than good
That’s just my opinion right now whether right or wrong
If that’s on the owners as well then so be it although I’m Loath to say it because they haven’t done much wrong so far
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on December 01, 2024, 07:21:08 PM
Heck is here to grow revenue. So long as he does that enough, they’ll be more than happy.

He doesn’t care who buys the tickets and the corporates so long as someone does.

All this stuff about how the club has changed, they don’t need us any more, they’re trampling over loyal fans for money etc etc  must have spent the last three decades asleep if they’ve only just noticed this.

That last part doesn't make much sense as over the last three decades tickets have been some of the cheapest, especially season tickets, in the league. The thing that upsets me with Heck and his new pricing is from what I've read especially on here, is the pricing now no longer allows families to go to games together, they now have to pick and choose as they've been priced out.

The solution is obviously a bigger stadium where everybody can be accommodated but until that happens, turning Villa from a strong, traditional, locally supported club to one where we only really want those who is willing to pay London/Man U prices/daytrippers for the occasional game is a very sad day.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on December 01, 2024, 07:23:35 PM
Amongst the cheapest yes, but in a league with rampant price inflation over 30 years, and a game which has changed beyond all recognition.

Heck is an arse, but it isn't like he's an innovative arse, he's just a continuation of what has happened over several decades now. At a point, we became customers and not supporters when it suited them (stump up the money or fuck off), and supporters not customers when that suited them (overflowing bogs).

It is absolutely nothing new.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on December 01, 2024, 08:48:22 PM
It may not be new but he certainly slammed his foot down on the accelerator, the likes of which we've never seen at Villa Park before. The same goes with supporters to customers; Ellis, Lerner, even Xia were wise enough not to go trampling over the fans. Shit catering, crap bogs, season tickets prices increased above the rate of inflation, paying to go into the Holte Suite, admin fees, not taking full away allocation when it would easily be sold..yeah there's been plenty of examples but none I can think of with such distain for the fans/customers.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on December 01, 2024, 08:51:52 PM
Obviously the owners were happy to sign off on the new North Stand and surrounding area under Purslow's tenure. What we don't know is whose idea it was to rip and all that up and cancel the expansion. My strong suspicion is that it was Heck's idea that they went along with.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on December 01, 2024, 08:58:46 PM
It may not be new but he certainly slammed his foot down on the accelerator, the likes of which we've never seen at Villa Park before. The same goes with supporters to customers; Ellis, Lerner, even Xia were wise enough not to go trampling over the fans. Shit catering, crap bogs, season tickets prices increased above the rate of inflation, paying to go into the Holte Suite, admin fees, not taking full away allocation when it would easily be sold..yeah there's been plenty of examples but none I can think of with such distain for the fans/customers.

And he’s got away with it because we’ve got Champions League football for the first time in 40 years and for the first time in ages there’s a good feel around the footballing side
The whole strategy relies on the fact that when you’re traditional support goes because they can’t afford it or leaves because they feel used and alienated There’s a whole raft of people queueing up to take their place and willing to pay the top prices

In my view we just don’t have that kind of support, it simply won’t be there when we’re not doing as well, it’s a very short term plan based on milking the fans while they can and it just won’t be sustainable
I think the whole thing is badly planned and it will backfire long-term

Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on December 01, 2024, 09:18:05 PM
Obviously the owners were happy to sign off on the new North Stand and surrounding area under Purslow's tenure. What we don't know is whose idea it was to rip and all that up and cancel the expansion. My strong suspicion is that it was Heck's idea that they went along with.

It feels like a pretty straightforward conversation to me. Purslow, having been in situ for ages, probably didn't have the same targets as Heck. Once they'd recruited the Willy from Philly one of the first things he would have noticed would've been that he couldn't hit his targets on time if the expansion took place. This would have been communicated to NSWE, and they'd have seen he had a point.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on December 01, 2024, 09:26:06 PM
It’ll be very interesting to see where this additional 800 seats is going to be shoehorned into VP next summer, and the impact it’ll have on what is already diabolical GA facilities and service levels. That said, if we finish out of the places for Europe and haven’t won the FA Cup, he may not bother.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 01, 2024, 09:31:44 PM
A home draw in the FA Cup will be a tough sell too.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on December 01, 2024, 09:47:05 PM
Obviously the owners were happy to sign off on the new North Stand and surrounding area under Purslow's tenure. What we don't know is whose idea it was to rip and all that up and cancel the expansion. My strong suspicion is that it was Heck's idea that they went along with.

Nailed on. He would have known his job in the short term was harder with that going ahead (and it wasn't his plan, which he'd have hated).

If this was happening we'd at least be advancing the club off the field. As it's not happening it now feels like all progress/mometnum has stalled.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on December 01, 2024, 10:15:45 PM
It’ll be very interesting to see where this additional 800 seats is going to be shoehorned into VP next summer, and the impact it’ll have on what is already diabolical GA facilities and service levels. That said, if we finish out of the places for Europe and haven’t won the FA Cup, he may not bother.

I would be very surprised if we qualify for Europe for next season and, the FA Cup, forget it. A lot of the supporters were saying we have bigger fish to fry and Emery will not go for it either. Quite what he wants to go for I really don’t know as our most realistic chance of a trophy would have been the League Cup but we chucked that one away.
Heck will need to increase prices for the knock out stage of the CL to about a grand per ordinary ticket if he wants to get his bonus!! Sounds daft as people would moan about it but still scramble for tickets.
Title: Re: Chris Heck - President of Business Operations
Post by: SoccerHQ on December 01, 2024, 11:25:56 PM
Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.
Title: Re: Chris Heck - President of Business Operations
Post by: BC Villain on December 02, 2024, 06:43:59 PM

https://x.com/danbardell/status/1863579882862555464?t=UktikGJdq48siAOK7mh-zw&s=19
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on December 02, 2024, 07:06:23 PM
Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.

Just seen the prices for the Brighton game.  More expensive than anticipated for that match.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on December 02, 2024, 08:21:28 PM

https://x.com/danbardell/status/1863579882862555464?t=UktikGJdq48siAOK7mh-zw&s=19
My God, that is truly shocking.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on December 02, 2024, 08:27:53 PM

https://x.com/danbardell/status/1863579882862555464?t=UktikGJdq48siAOK7mh-zw&s=19
My God, that is truly shocking.

Let’s hope he steps up, to make good this terrible injustice.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on December 02, 2024, 08:34:41 PM

https://x.com/danbardell/status/1863579882862555464?t=UktikGJdq48siAOK7mh-zw&s=19

My God, that is truly shocking.

Let’s hope he steps up, to make good this terrible injustice.

Are we blaming the 5 heart attacks on our insistence on playing out from the back?
Title: Re: Chris Heck - President of Business Operations
Post by: The Left Side on December 02, 2024, 11:27:29 PM
A little unrelated but does someone know if Lee Preece is still the Supporter Liaison Officer, we tried email Chris Heck in October with a request and no response. We heard that Lee might have moved on but if someone could confirm?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 02, 2024, 11:32:08 PM
That is a sad and sorry state of affairs , well done Heck .
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on December 02, 2024, 11:33:43 PM
A little unrelated but does someone know if Lee Preece is still the Supporter Liaison Officer, we tried email Chris Heck in October with a request and no response. We heard that Lee might have moved on but if someone could confirm?

He left on November 28th.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on December 02, 2024, 11:43:42 PM
That is a sad and sorry state of affairs , well done Heck .

What makes you think it's Heck's fault?
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on December 02, 2024, 11:44:42 PM

https://x.com/danbardell/status/1863579882862555464?t=UktikGJdq48siAOK7mh-zw&s=19
My God, that is truly shocking.
The key words being..
"They wouldnt be able to re sell the ticket"
No words can describe how bad this is..
Title: Re: Chris Heck - President of Business Operations
Post by: The Left Side on December 03, 2024, 01:33:42 AM
A little unrelated but does someone know if Lee Preece is still the Supporter Liaison Officer, we tried email Chris Heck in October with a request and no response. We heard that Lee might have moved on but if someone could confirm?

He left on November 28th.

Thanks CD, if anyone knows his replacement that would be great.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on December 03, 2024, 01:39:22 AM
A little unrelated but does someone know if Lee Preece is still the Supporter Liaison Officer, we tried email Chris Heck in October with a request and no response. We heard that Lee might have moved on but if someone could confirm?

He left on November 28th.

Thanks CD, if anyone knows his replacement that would be great.

No idea. You could try googling ‘world masochism champion’.
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on December 03, 2024, 01:50:55 AM
Seems like they advertised the job in October, not sure if anyone has filled it. Although I hate the website now, they're usually pretty good at responding on Twitter via AVFC Support if that's any use.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on December 03, 2024, 02:32:41 AM
Bardell's tweet has been deleted. What did it say?
Title: Re: Chris Heck - President of Business Operations
Post by: tony scott on December 03, 2024, 03:30:55 AM
The tweet is still up,if genuine it’s hard to find the right words. Brilliant of DB to highlight this. It also highlights the problems bloggers and Podcasters in getting to close to club management.  It could mean compromising their integrity.
Title: Re: Chris Heck - President of Business Operations
Post by: Dave P on December 03, 2024, 06:31:09 AM
Obviously the owners were happy to sign off on the new North Stand and surrounding area under Purslow's tenure. What we don't know is whose idea it was to rip and all that up and cancel the expansion. My strong suspicion is that it was Heck's idea that they went along with.

Whilst I do agree with this, especially with the quick and easy money GA+ provides, I also think the point of not having 3/4 of a stadium for our first Champions League campaign is a valid one.
What does back up your point is the lack of plans to start an expansion any time soon.
Title: Re: Chris Heck - President of Business Operations
Post by: BC Villain on December 03, 2024, 06:54:50 AM
The tweet is still up,if genuine it’s hard to find the right words. Brilliant of DB to highlight this. It also highlights the problems bloggers and Podcasters in getting to close to club management.  It could mean compromising their integrity.

This is DB'S tweet

Hi I’ve sent the following to Chris Heck, but doubt he will read it

Hi Chris

I wanted to bring to your attention a situation that occurred during the Juventus game.

An elderly gent who sits next to me (Holte upper, row x seat xxx) has been a Villa fan for a long time, I'm sure you can look at Barry's account and see his history. He was at the 82 final, sat watching Villa in Division 3.... it's not relevant but he is also unwell, 5 heart attacks in the last 12 months and cancer. He lives alone and basically Villa is all he has in life, he also goes to the Villa Women's matches too. 

Being elderly he doesn't have a smart phone, so uses a plastic ticket. when it comes to cup games he has to get a ticket printed, he travels to the ground in advance to get this done.

On Wednesday night he turned up to the Juve game and his ticket didn't work. he was given no support and turned away. He called me in tears about this, said no-one was available to help him out, they claimed there was no way of admitting a fan if the ticket doesn't work as I quote "the turnstiles are fully automated and we can't over ride them"

He had to make his way home totally dejected... to add further insult to injury when he called the ticket office they were less than helpful and also refused to refund him on the basis that the match has been played so they wouldn't be able to resell the ticket. I'm not going to go into the morality of £90 tickets... but I do think that morally he should have been refunded. 

He is upset and I'm upset on his behalf, a poorly man gets turned away from a club he's followed since before you or I were born... to be treated that way... 

I hope you can see fit to do well by Barry, to have him in tears on the phone to me was heart breaking...

Regards 

…..

People can come at me all they like for questioning the club off the pitch, but stuff like this is not right and is now common place.

I love this club, I hate seeing stuff like this.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on December 03, 2024, 06:58:23 AM
That is disgusting and inhumane

The club should be ashamed of themselves
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on December 03, 2024, 07:45:54 AM
I hope this gets spread on Social Media.
It’s beyond cruel.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on December 03, 2024, 08:22:51 AM
Bardell and one or two others who resigned off FAB have really done a great service in using their profiles to  highlight the issues at the club.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 03, 2024, 08:24:33 AM
Not great is it. We messed up getting in at the Bologna game with the e-tickets - basically because we had to pass the phone back to scan in I think we scanned it twice - anyway a steward used a key and opened the turnstile...

What a shambles.

Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on December 03, 2024, 08:28:19 AM
Obviously the owners were happy to sign off on the new North Stand and surrounding area under Purslow's tenure. What we don't know is whose idea it was to rip and all that up and cancel the expansion. My strong suspicion is that it was Heck's idea that they went along with.

Whilst I do agree with this, especially with the quick and easy money GA+ provides, I also think the point of not having 3/4 of a stadium for our first Champions League campaign is a valid one.
What does back up your point is the lack of plans to start an expansion any time soon.


Well, they should start now putting these plans in place as there isn’t a cat in hell’s chance we are going to be bothering the Top 4 or 5 anytime soon.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on December 03, 2024, 08:32:35 AM
Obviously the owners were happy to sign off on the new North Stand and surrounding area under Purslow's tenure. What we don't know is whose idea it was to rip and all that up and cancel the expansion. My strong suspicion is that it was Heck's idea that they went along with.

Whilst I do agree with this, especially with the quick and easy money GA+ provides, I also think the point of not having 3/4 of a stadium for our first Champions League campaign is a valid one.
What does back up your point is the lack of plans to start an expansion any time soon.

Capacity wise the current North Stand is much less than 1/4 of our capacity. We aren't going to fulfill the potential of the club until we actually expand.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 03, 2024, 08:53:43 AM
As has been said before, the new North meant reconfiguring the northern 1/3 of the Trinity, as well as moving all the media, dressing rooms, match-day officials etc... It could have been done, but on that point I see an element of logic in the decision. This coming summer would have been a better time to start it.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on December 03, 2024, 09:08:54 AM
As has been said before, the new North meant reconfiguring the northern 1/3 of the Trinity, as well as moving all the media, dressing rooms, match-day officials etc... It could have been done, but on that point I see an element of logic in the decision. This coming summer would have been a better time to start it.
That's just it though. Heck announced the cancellation of the rebuild but said nothing about any plans in the future and it felt like a fuck you to the 30,000 villa fans on the waiting list. He can now concentrate on squeezing the pips out of those fortunate enough to already have a ST. His hard nosed US style approach has sucked the life out of the club in my view. I know he's been given the task of raising revenues but there's got to be a way of doing that without alienating huge chunks of the fanbase or having lifelong elderly Villa supporters crying down the phone after being treated so appallingly by the club he loves. Meanwhile Man City gets on with extending their ground to 65,000, Arsenal announce expansion plans and Liverpool open a massive new stand. All while competing in the Champions League.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on December 03, 2024, 09:16:47 AM
The only way forward is a new stadium, and if that is their intentions then it's been an absolute masterclass by Heck as the 'match day experience' has become so awful I'm fully behind the idea.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 03, 2024, 09:18:53 AM
I'm no fan of Heck - or how fans have been treated and now we are having this blip I can see it impacting ticket sales. But I can understand why a pause would have happened this season. I also think things are happening in the background regarding a move away from the stadium - which is also a reason for the hold-up.

However... It's been a funny 12 months - the day of the Sheff Utd game last season when we could have gone top was the day he announced we'd bottled the expansion - it was the day we blinked as a club and got dizzy at the progress.
Title: Re: Chris Heck - President of Business Operations
Post by: aj2k77 on December 03, 2024, 09:19:23 AM
His job is about to become a lot harder. He can't piggy back Emery's success as we aren't going to be anywhere near the top 6 this season. We've won 5 out of 15 at home this year and people aren't going to continue to be treated like shit and pay £60+ quid for the privilege.

The man is a prick and needs bringing down a notch.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on December 03, 2024, 09:30:02 AM

However... It's been a funny 12 months - the day of the Sheff Utd game last season when we could have gone top was the day he announced we'd bottled the expansion - it was the day we blinked as a club and got dizzy at the progress.

I have said a variation of this. It just raised a lot of question marks and him waffling on about our home advantage put a lot of pressure on us to sustain the unbeaten home form. And our home from has fallen off a cliff since that day.

I really hope we aren't looking back at that villa tv interview in years to come as a big moment for the club on and off the field.

On the day, it struck me as the kind of intervention you wouldn't see at one of the other top 8 clubs.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 03, 2024, 09:32:13 AM
It was the week to announce we had arrived both on and off the pitch... and we were going to compete.

We got scared and have been average on the pitch and abysmal off the pitch since then.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on December 03, 2024, 09:48:12 AM
The only way forward is a new stadium, and if that is their intentions then it's been an absolute masterclass by Heck as the 'match day experience' has become so awful I'm fully behind the idea.

I've said before, but this year is my last with a season ticket. I'm not bothering to go tomorrow or at the weekend, and will just let my mate use my tickets instead. The main reason is that I've just got other things I'd rather do with my life, but also for the money charged the experience is absolutely miserable. If this bad run continues and we finish mid table or lower, I'm fascinated to see what Heck has got up his sleeve, as all his chickens will come home to roost at once.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on December 03, 2024, 09:52:06 AM
You'd create a supply issue and lock in artificially or otherwise, the significantly higher revenue from this season. Assuming we'd finish mid-table or lower, which we absolutely won't.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on December 03, 2024, 09:57:08 AM
The only way forward is a new stadium, and if that is their intentions then it's been an absolute masterclass by Heck as the 'match day experience' has become so awful I'm fully behind the idea.

I've said before, but this year is my last with a season ticket. I'm not bothering to go tomorrow or at the weekend, and will just let my mate use my tickets instead. The main reason is that I've just got other things I'd rather do with my life, but also for the money charged the experience is absolutely miserable. If this bad run continues and we finish mid table or lower, I'm fascinated to see what Heck has got up his sleeve, as all his chickens will come home to roost at once.

Glory Hunter!







*Kidding, absolutely kidding
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on December 03, 2024, 10:06:52 AM
There wasn't much glory on offer when I was getting a 6am ferry to drive over to see us smashed 3-0 by Wigan in the Championship to be honest!
Title: Re: Chris Heck - President of Business Operations
Post by: jwarry on December 03, 2024, 10:07:59 AM
The only way forward is a new stadium, and if that is their intentions then it's been an absolute masterclass by Heck as the 'match day experience' has become so awful I'm fully behind the idea.

I've said before, but this year is my last with a season ticket. I'm not bothering to go tomorrow or at the weekend, and will just let my mate use my tickets instead. The main reason is that I've just got other things I'd rather do with my life, but also for the money charged the experience is absolutely miserable. If this bad run continues and we finish mid table or lower, I'm fascinated to see what Heck has got up his sleeve, as all his chickens will come home to roost at once.

Glory Hunter!







*Kidding, absolutely kidding


I don’t think Risso could have experienced early 1970s football!
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on December 03, 2024, 10:15:04 AM
There wasn't much glory on offer when I was getting a 6am ferry to drive over to see us smashed 3-0 by Wigan in the Championship to be honest!

Cold nights in Doncaster, Bradford and games iWigan and Bolton are not part of my favourite memories either. Bolton I did meet Brian Green though. Come to think of it, not seen him on here for a while.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on December 03, 2024, 10:17:22 AM
That Bolton game under Bruce. Yikes. Sure it was March, only one I can ever recall a blizzard taking place.
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on December 03, 2024, 10:35:25 AM
The sun had been shining in Manchester earlier that day too. We got a taxi to the ground because the trains were fucked. A welcome respite after the blizzard.
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on December 03, 2024, 10:36:15 AM
There wasn't much glory on offer when I was getting a 6am ferry to drive over to see us smashed 3-0 by Wigan in the Championship to be honest!

Cold nights in Doncaster, Bradford and games iWigan and Bolton are not part of my favourite memories either. Bolton I did meet Brian Green though. Come to think of it, not seen him on here for a while.

I haven't seen Brian for about 4 years. He posts very infrequently on Facebook, the last time being last month, so I assume he's OK. He must be about 129 by now! (only joking if you're reading Brian).
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on December 03, 2024, 11:01:25 AM
Imagine having a job where pissing your client base off is part of your job description...
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on December 03, 2024, 12:04:13 PM
Imagine having a job where pissing your client base off is part of your job description...
It's not just us, it seems the way in wider society too. It used to be 'the customer is always right' but that went with Ford Capris and dial up modems, now it's 'pay up or fuck off'.
Title: Re: Chris Heck - President of Business Operations
Post by: BC Villain on December 03, 2024, 12:25:22 PM
Bardell and one or two others who resigned off FAB have really done a great service in using their profiles to  highlight the issues at the club.

Heck and the club's biggest problem is that they've been able to use what we've done on the field the last 2 years to sweep this sort of stuff under the carpet. 
Title: Re: Chris Heck - President of Business Operations
Post by: BC Villain on December 03, 2024, 12:36:28 PM
Not great is it. We messed up getting in at the Bologna game with the e-tickets - basically because we had to pass the phone back to scan in I think we scanned it twice - anyway a steward used a key and opened the turnstile...

What a shambles.

Particularly as its clear that whoever told Barry they couldn't override the system has told him a bare faced lie.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on December 03, 2024, 12:49:42 PM
Not great is it. We messed up getting in at the Bologna game with the e-tickets - basically because we had to pass the phone back to scan in I think we scanned it twice - anyway a steward used a key and opened the turnstile...

What a shambles.

Particularly as its clear that whoever told Barry they couldn't override the system has told him a bare faced lie.
Spot on. I've no idea who Barry is but i'm fuming on his behalf. We need a voice. We need to know exact what Heck's response is to that email. It's a great opportunity for him to start to build a few bridges with the fanbase. Invite Barry as a special guest for the Southampton game and treat him like a VIP for the day. Also announce a thorough retraining of match day staff and ticket office personnel. I'd be amazed if Heck does any of those things though. My guess is the email off Dan Bardell won't even get a response other than a generic "thank you for your email blah blah blah"
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on December 03, 2024, 12:49:42 PM
Not great is it. We messed up getting in at the Bologna game with the e-tickets - basically because we had to pass the phone back to scan in I think we scanned it twice - anyway a steward used a key and opened the turnstile...

What a shambles.

Particularly as its clear that whoever told Barry they couldn't override the system has told him a bare faced lie.

I think it's more indicative of the poorly trained, poorly paid staff not being organised properly or knowing what's what.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on December 03, 2024, 12:59:04 PM
Heck os dealing with this, as reported almost 24 hours ago.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on December 03, 2024, 01:46:16 PM
That Bolton game under Bruce. Yikes. Sure it was March, only one I can ever recall a blizzard taking place.
Yep - drove back after the game over the M62 in incessant falling snow.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on December 03, 2024, 01:48:30 PM
Same as you Risso. I’ve been a season ticket holder and been through the bad times. Heck’s final nail in the coffin has been the ridiculous pricing of the CL matches. I’ve not attended as it’s far too expensive for me. As I understand it, there are about 3 million on the waiting list so, people like you and I will give them the pleasure of taking up our season tickets and get screwed in the process. As you can tell, I’m not very happy at what’s taking place at our club. Have waited all these years to attend CL matches and with this likely to have been a one off, someone else will be welcome to go to see the likes of Southampton, Leicester etc and paying through the nose for the privilege.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on December 03, 2024, 01:49:48 PM
The only way forward is a new stadium, and if that is their intentions then it's been an absolute masterclass by Heck as the 'match day experience' has become so awful I'm fully behind the idea.
I've said before, but this year is my last with a season ticket. I'm not bothering to go tomorrow or at the weekend, and will just let my mate use my tickets instead. The main reason is that I've just got other things I'd rather do with my life, but also for the money charged the experience is absolutely miserable. If this bad run continues and we finish mid table or lower, I'm fascinated to see what Heck has got up his sleeve, as all his chickens will come home to roost at once.
That's my plan, too. The variable k-o times, the hanging around before the game because of poor parking options, awful catering and other things in my life.
The club will be happy to see me go after 60-odd years because they'll be able to harvest better returns from someone with more money than I'm prepared to commit.
Title: Re: Chris Heck - President of Business Operations
Post by: luke95 on December 03, 2024, 01:57:43 PM
Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.

Just seen the prices for the Brighton game.  More expensive than anticipated for that match.

Charging more because Brighton are currently 4th !?
Heck all over .
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on December 03, 2024, 02:02:08 PM
Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.

Just seen the prices for the Brighton game.  More expensive than anticipated for that match.

Charging more because Brighton are currently 4th !?
Heck all over .


I was surprised by this too, since when have Brighton been Category A? Last two seasons they told us up front which games were in which categories. I suspect they didn't this year to shove more into A.

My next match is Leicester. I really hope they don't class it as a derby or some such bollocks and have that Category A too.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on December 03, 2024, 02:14:14 PM
Leicester will probably be all GA+ admission prices as Heck will see it as a pulsating local Derby!!
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on December 03, 2024, 02:16:21 PM
Bardell and one or two others who resigned off FAB have really done a great service in using their profiles to  highlight the issues at the club.

Well said mate
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on December 03, 2024, 02:18:55 PM
Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.

Just seen the prices for the Brighton game.  More expensive than anticipated for that match.

Charging more because Brighton are currently 4th !?
Heck all over .


I was surprised by this too, since when have Brighton been Category A? Last two seasons they told us up front which games were in which categories. I suspect they didn't this year to shove more into A.

My next match is Leicester. I really hope they don't class it as a derby or some such bollocks and have that Category A too.
Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.

Just seen the prices for the Brighton game.  More expensive than anticipated for that match.

Charging more because Brighton are currently 4th !?
Heck all over .


I was surprised by this too, since when have Brighton been Category A? Last two seasons they told us up front which games were in which categories. I suspect they didn't this year to shove more into A.

My next match is Leicester. I really hope they don't class it as a derby or some such bollocks and have that Category A too.

I assumed the Brighton pricing was more to do with it being a Christmas holiday fixture than a reflection of the opposition.
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on December 03, 2024, 02:23:13 PM
Maybe, although being on a Monday night kind of negates that
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on December 03, 2024, 02:34:15 PM
Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.

Just seen the prices for the Brighton game.  More expensive than anticipated for that match.

Charging more because Brighton are currently 4th !?
Heck all over .


I was surprised by this too, since when have Brighton been Category A? Last two seasons they told us up front which games were in which categories. I suspect they didn't this year to shove more into A.

My next match is Leicester. I really hope they don't class it as a derby or some such bollocks and have that Category A too.
Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.

Just seen the prices for the Brighton game.  More expensive than anticipated for that match.

Charging more because Brighton are currently 4th !?
Heck all over .


I was surprised by this too, since when have Brighton been Category A? Last two seasons they told us up front which games were in which categories. I suspect they didn't this year to shove more into A.

My next match is Leicester. I really hope they don't class it as a derby or some such bollocks and have that Category A too.

I assumed the Brighton pricing was more to do with it being a Christmas holiday fixture than a reflection of the opposition.
Holiday pricing...bloody hell whatever next, will pancake day be included...
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on December 03, 2024, 02:37:12 PM
Dynamically priced season tickets next.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on December 03, 2024, 02:59:50 PM
Just spent 50 minutes waiting for the ticket office to take my call. I want to assign my Celtic ticket to my son but they say I'm not allowed to until all the other tickets are sold. I paid for the ticket today (7 weeks in advance) but this ticket is not mine to assign to a named, assigned individual ...
.. the world's going mad, I tells ye.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on December 03, 2024, 03:02:32 PM
Just spent 50 minutes waiting for the ticket office to take my call. I want to assign my Celtic ticket to my son but they say I'm not allowed to until all the other tickets are sold. I paid for the ticket today (7 weeks in advance) but this ticket is not mine to assign to a named, assigned individual ...
.. the world's going mad, I tells ye.

I dont think thats correct application of their own rules. Try contacting them on Twitter, they are usually pretty quick to reply.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 03, 2024, 04:05:24 PM
I've had that when trying to re-allocate CL tickets - you have to wait for the "window" that the person you are assigning is "live". SO they could have technically bought a ticket - if there were any left.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 03, 2024, 04:07:58 PM
I rang yesterday to enquire about GA+ availability on Weds and Saturday , they confirmed plenty left , i asked about the Black Fridy offer and they said i was too late , so i didn't bother .
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on December 03, 2024, 06:20:54 PM
I rang yesterday to enquire about GA+ availability on Weds and Saturday , they confirmed plenty left , i asked about the Black Fridy offer and they said i was too late , so i didn't bother .

Loads of seats left tomorrow - I can't make it so listed mine for resale, can't see them selling.

They have done very well to kill the demand for fans it seems. Interested to see how it looks next season if we don't get Europe and they don't reduce the ticket prices.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on December 03, 2024, 06:44:43 PM
I rang yesterday to enquire about GA+ availability on Weds and Saturday , they confirmed plenty left , i asked about the Black Fridy offer and they said i was too late , so i didn't bother .

Loads of seats left tomorrow - I can't make it so listed mine for resale, can't see them selling.
. Interested to see how it looks next season if we don't get Europe and they don't reduce the ticket prices.

Heck was the wrong man at the wrong club at the worst possible moment in our history. He will be patting himself on the back now for killing our expansion once empty seats start to become visible.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on December 03, 2024, 07:46:24 PM
I rang yesterday to enquire about GA+ availability on Weds and Saturday , they confirmed plenty left , i asked about the Black Fridy offer and they said i was too late , so i didn't bother .

Loads of seats left tomorrow - I can't make it so listed mine for resale, can't see them selling.

They have done very well to kill the demand for fans it seems. Interested to see how it looks next season if we don't get Europe and they don't reduce the ticket prices.

Doesn't the match have to be sold out before they will list STs?
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on December 03, 2024, 07:48:32 PM
I rang yesterday to enquire about GA+ availability on Weds and Saturday , they confirmed plenty left , i asked about the Black Fridy offer and they said i was too late , so i didn't bother .

Loads of seats left tomorrow - I can't make it so listed mine for resale, can't see them selling.

They have done very well to kill the demand for fans it seems. Interested to see how it looks next season if we don't get Europe and they don't reduce the ticket prices.

Doesn't the match have to be sold out before they will list STs?

Yes
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on December 03, 2024, 08:48:58 PM
I rang yesterday to enquire about GA+ availability on Weds and Saturday , they confirmed plenty left , i asked about the Black Fridy offer and they said i was too late , so i didn't bother .

Loads of seats left tomorrow - I can't make it so listed mine for resale, can't see them selling.

They have done very well to kill the demand for fans it seems. Interested to see how it looks next season if we don't get Europe and they don't reduce the ticket prices.

Doesn't the match have to be sold out before they will list STs?

It's 'up for resale' as per my account, but I can't see it actually listed in the available tickets. That's what I meant when I said I can't see the ticket selling.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 03, 2024, 09:02:07 PM
Max , they won't even list your tickets until they've sold their own surplus . Not looking good
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on December 04, 2024, 05:20:36 PM
Max , they won't even list your tickets until they've sold their own surplus . Not looking good

It's alright, was hoping it would offset some of the Celtic ticket but it is what it is.

I'm actually quite enjoying watching them beg for supporters on twitter for tonight's game - probably covers the ticket price they'd have given me back.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on December 04, 2024, 08:04:59 PM
All these games would be sold out with the right pricing policy
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on December 04, 2024, 10:57:39 PM
Masses of empty seats tonight against Brentford and I think we all said from the stat that these were the games where we would se the impact of CL pricing.
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on December 04, 2024, 10:58:55 PM
Masses of empty seats tonight against Brentford and I think we all said from the stat that these were the games where we would se the impact of CL pricing.

Yes it was noticeable in lower Trinity on TV
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on December 04, 2024, 10:59:30 PM
Masses of empty seats tonight against Brentford and I think we all said from the stat that these were the games where we would se the impact of CL pricing.

Sorry, we were all at the grand birthday bash at Chez Risso.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on December 04, 2024, 11:07:39 PM
The problem is, we are adopting the rapacious pricing policy of Champions League level clubs, having only just qualified for the first time ever for the competition, and in the belief that means we can be as big on the prices as what we see as our peers - Man United, Liverpool, Chelsea etc - without stopping to think that those clubs have won serious silverware for decades now, whilst we haven't won anything for 28 years, and even then, that win plus the one before were both the least important cup competition.

You will sell the tickets at prices you choose once you convince a lot of unconvinced people that we're fucking good at this, the sort of people who will only back a reasonably successful horse. I'm not saying it should be like that, but the fact is, it is.

I used to work with a guy who was an Albion fan but whose kids were both Chelsea fans. They're 14, born and brought up in Sutton Coldfield. He gets roped in to driving down there a few times a year to take them to see matches - largely their equivalents of tonight, the less appealing games - he's basically, with his kids, the sort of person who would have filled those empty seats tonight, and there would be plenty more like him.

We don't have that type of support right now, which is why we're going to suffer when there's a combination of mega CL prices, a game every 3 days, and a product where, when it's against Brentford, makes you double think whether it's money well spent.

We've got the 'top club' prices and attitude, without the accompanying success.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on December 04, 2024, 11:08:42 PM
Masses of empty seats tonight against Brentford and I think we all said from the stat that these were the games where we would se the impact of CL pricing.

Yes it was noticeable in lower Trinity on TV

Sick and tired watching this daft 'policy' break something that was so perfect. It's very frustrating what's gone on and criminal that we have empty seats for such a great villa team when demand is actually there.

Villa, sort this out.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 04, 2024, 11:09:00 PM
Just over 30000 in the ground according to a steward.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on December 04, 2024, 11:10:46 PM
Heck and his treatment of fans has really soured what should be a great relationship with this team and management.

I find myself moaning a lot more about them when it feels as though the club couldn't give a shit about us, it shouldn't be this way.
Title: Re: Chris Heck - President of Business Operations
Post by: Accent Guy on December 04, 2024, 11:21:34 PM
Just over 30000 in the ground according to a steward.

That can't be right surely? 12,000 empty seats?

What happened to the 30,000 people on the season ticket waiting list?

Something doesn't add up.
Title: Re: Chris Heck - President of Business Operations
Post by: itbrvilla on December 04, 2024, 11:23:51 PM
I'll be honest, I've only been to the CL games so far this season purely as I expect this to be our only season at least for another 2-3 years. I don't like feeling I'm being treated with contempt by the club so have got to the point where I can't be bothered.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on December 04, 2024, 11:27:34 PM
Just over 30000 in the ground according to a steward.

That can't be right surely? 12,000 empty seats?

What happened to the 30,000 people on the season ticket waiting list?

Something doesn't add up.

This is probably the most explained thing ever on this forum.

If you buy a ticket - ie as a ST holder - and do not turn up, you are still counted in the attendance.

So a significant number of those empty seats will be ST holders not turning up.

And on top of that - 'empty seats at one particular game' does not equal 'people don't want to buy STs'

I was a ST holder for years, and rarely attend now I am on single games, but I would be much more likely to buy a ST again, as then I would build that regular match-going attendance into my life as a whole.
Title: Re: Chris Heck - President of Business Operations
Post by: KevinGage on December 04, 2024, 11:30:08 PM
Hopefully the owners seen that tonight and give this prat his cards at the end of the season.

How far ahead are you in real terms if you sting the regular matchgoing fan for £30-40 more than he should be paying and he then has to pick and choose his games, as was clearly the case this evening.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy65 on December 04, 2024, 11:34:35 PM
£50 in the Holte for Southampton 🤷‍♂️
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on December 04, 2024, 11:35:57 PM
It’s not a good look for the club to have thousands of empty seats. Can only think that the 30,000 on the waiting list is more like 300 otherwise why wouldn’t people bust a gut to go to a match that has so many tickets available? There’s not much point in charging vastly inflated prices for CL matches when people can’t afford to follow that up with going to a PL match. Get the pricing right for all matches and they’re virtually guaranteed to sell out most matches.
Title: Re: Chris Heck - President of Business Operations
Post by: Accent Guy on December 04, 2024, 11:38:52 PM
Just over 30000 in the ground according to a steward.

That can't be right surely? 12,000 empty seats?

What happened to the 30,000 people on the season ticket waiting list?

Something doesn't add up.

This is probably the most explained thing ever on this forum.

If you buy a ticket - ie as a ST holder - and do not turn up, you are still counted in the attendance.

So a significant number of those empty seats will be ST holders not turning up.

And on top of that - 'empty seats at one particular game' does not equal 'people don't want to buy STs'

I was a ST holder for years, and rarely attend now I am on single games, but I would be much more likely to buy a ST again, as then I would build that regular match-going attendance into my life as a whole.

I've only been on the forum for a few months so haven't read every thread but whilst I understand that empty seats doesn't equate to season tickets etc, it's the sheer number of people apparently on the waiting list that doesn't add up. If it was only a few thousand then fair enough, but 30,000 people want a season ticket and yet we have thousands of unsold seats? That's what doesn't add up to me. It's a hell of a lot of people and I've never believed it's 30,000 different people.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 04, 2024, 11:39:18 PM
The pricing policy is wank
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on December 04, 2024, 11:40:30 PM
Can only think that the 30,000 on the waiting list is more like 300 otherwise why wouldn’t people bust a gut to go to a match that has so many tickets available?

Because, as has been explained hundreds of times, just because you'd really like a season ticket in August, it doesn't mean you're automatically going to want a last minute expensive ticket for a mid week game in December, 3 weeks before Christmas, in shit weather, at 8.15 when the game's on the telly anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: Bent Neilsens Screamer on December 05, 2024, 01:02:54 AM
Can only think that the 30,000 on the waiting list is more like 300 otherwise why wouldn’t people bust a gut to go to a match that has so many tickets available?

Because, as has been explained hundreds of times, just because you'd really like a season ticket in August, it doesn't mean you're automatically going to want a last minute expensive ticket for a mid week game in December, 3 weeks before Christmas, in shit weather, at 8.15 when the game's on the telly anyway.

Exactly this, tickets might have ‘only’ been £50 but when you take the above into consideration, plus opposition, form and the window for getting a Celtic ticket on the horizon a lot of people decided to give tonight a swerve.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on December 05, 2024, 01:18:01 AM
Just over 30000 in the ground according to a steward.

Was there tonight and think that would be a low estimate to be honest.  There were pockets of empty seats here and there around the ground (guessing they were the GA+ areas) and they didn't bring many, so there were a smattering of Villa fans in the top tier of the away end, but 30,000 seems on the low side. 
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on December 05, 2024, 01:57:36 AM
Can only think that the 30,000 on the waiting list is more like 300 otherwise why wouldn’t people bust a gut to go to a match that has so many tickets available?

Because, as has been explained hundreds of times, just because you'd really like a season ticket in August, it doesn't mean you're automatically going to want a last minute expensive ticket for a mid week game in December, 3 weeks before Christmas, in shit weather, at 8.15 when the game's on the telly anyway.

Jesus Christ. Should one of us have this copied and pasted in our notes? It’s the new ‘why didn’t Barry’ etc.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on December 05, 2024, 02:13:25 AM
With all the (visible) empty seats, I still can't find three together for me, my Dad and Brother.

We're not looking for Bayern, Juve or Liverpool tickets. We prefer to see games we're more likely to win.

I'm a claret member and I still find it difficult to get anything, then see rows of empty seats on the highlights.

I have no idea what's going on.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on December 05, 2024, 02:27:41 AM
My brother is a claret member and has managed to get 3's together for Bologna (Trinity), Juventus (North), Palace (North) and upcoming Man City (North). Maybe you've been unlucky? He's usually bang on ready for when they become available.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on December 05, 2024, 02:42:05 AM
My brother is a claret member and has managed to get 3's together for Bologna (Trinity), Juventus (North), Palace (North) and upcoming Man City (North). Maybe you've been unlucky? He's usually bang on ready for when they become available.

Me too. Three together for all the CL games so far. But you do have to be lucky, maybe apart from Bologna. The three together I bagged for Bayern & Juve were the only ‘three together’ I saw.

Fingers crossed for Celtic on Monday.
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on December 05, 2024, 06:43:48 AM
With all the (visible) empty seats, I still can't find three together for me, my Dad and Brother.

We're not looking for Bayern, Juve or Liverpool tickets. We prefer to see games we're more likely to win.

I'm a claret member and I still find it difficult to get anything, then see rows of empty seats on the highlights.

I have no idea what's going on.

Try Trinity Upper
Title: Re: Chris Heck - President of Business Operations
Post by: claret+blue ed on December 05, 2024, 07:27:45 AM
Can only think that the 30,000 on the waiting list is more like 300 otherwise why wouldn’t people bust a gut to go to a match that has so many tickets available?

Because, as has been explained hundreds of times, just because you'd really like a season ticket in August, it doesn't mean you're automatically going to want a last minute expensive ticket for a mid week game in December, 3 weeks before Christmas, in shit weather, at 8.15 when the game's on the telly anyway.

Exactly this, tickets might have ‘only’ been £50 but when you take the above into consideration, plus opposition, form and the window for getting a Celtic ticket on the horizon a lot of people decided to give tonight a swerve.

This is why the 30k waiting list comment bores me everytime I see it, if I had an ST, I would probably have swerved this one and other midweek games as I live 130 mile away, I have been making the CL matches, but having to take 2 days off work for the privilege, also, if we add up the prices for the league games so far for a member, it probably isn't far off being the price of an ST already
Title: Re: Chris Heck - President of Business Operations
Post by: algy on December 05, 2024, 07:42:05 AM
The problem is, we are adopting the rapacious pricing policy of Champions League level clubs, having only just qualified for the first time ever for the competition, and in the belief that means we can be as big on the prices as what we see as our peers - Man United, Liverpool, Chelsea etc - without stopping to think that those clubs have won serious silverware for decades now, whilst we haven't won anything for 28 years, and even then, that win plus the one before were both the least important cup competition.

You will sell the tickets at prices you choose once you convince a lot of unconvinced people that we're fucking good at this, the sort of people who will only back a reasonably successful horse. I'm not saying it should be like that, but the fact is, it is.

I used to work with a guy who was an Albion fan but whose kids were both Chelsea fans. They're 14, born and brought up in Sutton Coldfield. He gets roped in to driving down there a few times a year to take them to see matches - largely their equivalents of tonight, the less appealing games - he's basically, with his kids, the sort of person who would have filled those empty seats tonight, and there would be plenty more like him.

We don't have that type of support right now, which is why we're going to suffer when there's a combination of mega CL prices, a game every 3 days, and a product where, when it's against Brentford, makes you double think whether it's money well spent.

We've got the 'top club' prices and attitude, without the accompanying success.
Yeah, this is spot on. It’s going to come back to bite the club long term if it’s not accompanied by enough success to fill the empty seats. Once someone gets out of the habit of going every week, it’s really hard to get them back in to that habit (at least that’s what I found when we gave up our season tickets - you very quickly fill that hole with other activities and then there’s less time and thought put in to the Villa)

I think we’re suffering from Heck being very focused on his short term goals and not enough focussed on what will be in clubs interests longer term.

Though to be fair you could easily make the argument that he’s anticipated this and that’s why the north stand has been cancelled - the problem last night would be exacerbated by having a larger stadium.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on December 05, 2024, 07:48:30 AM
I don't think it was just the prices last night, a few season ticket holders might have give it a miss as well. A dad and his lad who usually sit next to us weren't there and a couple behind us were missing as well.
Title: Re: Chris Heck - President of Business Operations
Post by: Lsvilla on December 05, 2024, 07:55:11 AM
I don't think it was just the prices last night, a few season ticket holders might have give it a miss as well. A dad and his lad who usually sit next to us weren't there and a couple behind us were missing as well.
The fella that sits next to me (STH) was absent last night as well. Went to see The Nutcracker at The Hippodrome. Yes obviously I sit in Trinity Upper.
Title: Re: Chris Heck - President of Business Operations
Post by: Towser on December 05, 2024, 08:39:09 AM
I didnt go last night either, went to see Book of Mormon.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on December 05, 2024, 08:39:25 AM
We actually put three in a row up for resale, but they didn't list them as it wasn't sold out so....
Title: Re: Chris Heck - President of Business Operations
Post by: brontebilly on December 05, 2024, 08:52:39 AM
Just over 30000 in the ground according to a steward.

Was the last time we had those numbers back in the championship?
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 05, 2024, 08:55:11 AM
7 of our little group of 11 gave last night a miss.

There were easily 4000-5000 visible empty seats in the Witton and North. Then looking at the highlight there were loads empty in the Trinity.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on December 05, 2024, 09:15:37 AM
I look forward to seeing Heck’s soon to be adopted marketing strategy to get bums on seats in response to his current one….GA -
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on December 05, 2024, 09:16:37 AM
I felt like pish yesterday so gave it a miss. I think a fair few people I know who have to travel long distance didn't bother either.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on December 05, 2024, 09:30:27 AM
Usually standard for midweek matches against "lower" opposition in December. I suspect the current form hasn't helped or the current position. If we were clear top four and on a good streak, more would have made the effort.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on December 05, 2024, 09:48:20 AM
I'd say there were 36k ish in the ground.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 05, 2024, 09:52:13 AM
I'd go with that too - but I was only going on what the steward told me.

3500 ish missing in the Witton
1000 in the North
3000 ish the Trinity
1000 ish in the Holte
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on December 05, 2024, 09:53:52 AM
Think the recent poor form, the opposition (no disrespect  but Brentford dont have a big away following) a very late kick-off time and 2 games in a week affected the attendance.

Heck needs to realise that with that combination of factors, it's only the diehard local loyalists who are likely to attend; so pissing them off isn't the best move.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on December 05, 2024, 10:21:01 AM
I'd go with that too - but I was only going on what the steward told me.

3500 ish missing in the Witton
1000 in the North
3000 ish the Trinity
1000 ish in the Holte

The steward wouldn't have known.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 05, 2024, 10:21:57 AM
Not sure why he would lie to me when he said he'd been told about the expected attendance?
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on December 05, 2024, 10:37:03 AM
I think you get a better idea off the telly than being there. In years gone by I've often felt the Holte was full, only to watch match of the day and see swathes of empty seats ahead of me. On TV the lower Trinity looked literally half empty and the ground sounded half empty when we were singing and the overall atmosphere. I don't think 30,000 is a low estimate.

Like some others I pick and choose my midweek games travelling from distance, others have work or childcare commitments that keep them away in the week. I pass my ST on so my seat is still occupied.

I have to say that CL pricing has made me feel less inclined to put myself out for any midweek game.

However, to make anyone wanting to sell their seat, wait til it's sold out is short sighted by the club. People will be looking for pairs and groups of tickets, or to be in a particular stand where friends/family already sit & may buy resales where they wouldn't buy singles or GA+.

The club still profit on resold ST seats as they refund the 1/19 t price less an admin fee and can resell at full price, and have more people in the ground buying catering and merchandise.

Overall it's a poor strategy from the club.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on December 05, 2024, 10:37:19 AM
Not sure why he would lie to me when he said he'd been told about the expected attendance?

How would he have known which season ticket holders weren’t going to turn up?
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 05, 2024, 10:42:16 AM
I would guess the club know how many tickets are left easily 7000+ - and have a good idea of no-shows from past season midweek matches against un-fashionable teams...
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 05, 2024, 10:43:19 AM
I would guess the club know how many tickets are left (easily 8000+) - and have a good idea of no-shows from past seasons midweek matches against un-fashionable teams and then brief the staff pre-match.


Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on December 05, 2024, 10:46:08 AM
But they were wrong about 30,000. There was easily 35,000 there
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on December 05, 2024, 10:54:23 AM
I think it's fair to say there isn't anywhere near as many people on the waiting list as has previously been claimed.  If there are, then most are just doing what many Brits do as a pastime, and join a queue for the sheer fun of it. 
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on December 05, 2024, 10:54:53 AM
But they were wrong about 30,000. There was easily 35,000 there


Still very sad there still 7000 empty spots going begging
Title: Re: Chris Heck - President of Business Operations
Post by: aj2k77 on December 05, 2024, 10:57:41 AM
But they were wrong about 30,000. There was easily 35,000 there


Still very sad there still 7000 empty spots going begging
I think it's fair to say there isn't anywhere near as many people on the waiting list as has previously been claimed.  If there are, then most are just doing what many Brits do as a pastime, and join a queue for the sheer fun of it. 

There's a huge difference between buying a season ticket and paying £60 to sit alone against Brentford as a one off. That aside, the whole pricing and ticketing structure at the moment is fucked and doesn't work. It's an accountants wet dream that doesn't work in reality and designed to squeeze every last penny out of people without thinking of the longer term strategy.

In short, I think Chris Heck hasn't a clue and is on some sort of bonus scheme that promotes short termism to pad his own pocket.
Title: Re: Chris Heck - President of Business Operations
Post by: Demitri_C on December 05, 2024, 11:11:40 AM
I think it's fair to say there isn't anywhere near as many people on the waiting list as has previously been claimed.  If there are, then most are just doing what many Brits do as a pastime, and join a queue for the sheer fun of it.

Its definitely dropped i think
Title: Re: Chris Heck - President of Business Operations
Post by: Walmley_Villa on December 05, 2024, 11:35:31 AM
Didn't help that Brentford only sold 1000 of their smaller allocation, so at least 1500 away tickets upper and lower empty. My 2 x lads couldn't make it last night and put their tickets on for resale but as not sold out their seats weren't available for resale thus empty.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on December 05, 2024, 11:37:50 AM
I don't think it was just the prices last night, a few season ticket holders might have give it a miss as well. A dad and his lad who usually sit next to us weren't there and a couple behind us were missing as well.
The fella that sits next to me (STH) was absent last night as well. Went to see The Nutcracker at The Hippodrome. Yes obviously I sit in Trinity Upper.

Yes a few ST holders by me in the LH were missing last night and I reckon we have this conversation every December.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 05, 2024, 11:40:35 AM
Last season it was Man CIty and Arsenal in this week - so it wasn't an issue!
Title: Re: Chris Heck - President of Business Operations
Post by: DB on December 05, 2024, 11:53:20 AM
I think it's fair to say there isn't anywhere near as many people on the waiting list as has previously been claimed.  If there are, then most are just doing what many Brits do as a pastime, and join a queue for the sheer fun of it.

Its definitely dropped i think

Wait...what..?

Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on December 05, 2024, 11:58:09 AM
I think it's fair to say there isn't anywhere near as many people on the waiting list as has previously been claimed.  If there are, then most are just doing what many Brits do as a pastime, and join a queue for the sheer fun of it.

The attendance last night has nothing to do with people on a season ticket waiting list. Which has been explained. Over and over again.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 05, 2024, 12:10:44 PM
Couple of images (nicked) from Twitter - shows how many empty seats there were in the Trinity and North Stand last night...

(https://i.ibb.co/DrmJxB3/AV2.jpg) (https://ibb.co/DrmJxB3)

(https://i.ibb.co/mGH3G0Q/AV1.jpg) (https://ibb.co/mGH3G0Q)
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on December 05, 2024, 12:12:06 PM
I think it's fair to say there isn't anywhere near as many people on the waiting list as has previously been claimed.  If there are, then most are just doing what many Brits do as a pastime, and join a queue for the sheer fun of it.

The attendance last night has nothing to do with people on a season ticket waiting list. Which has been explained. Over and over again.

I wasn't referring to last night was I?
Title: Re: Chris Heck - President of Business Operations
Post by: simon ward 50 on December 05, 2024, 12:36:41 PM
Ticket giveaway opportunity missed by the club?
Title: Re: Chris Heck - President of Business Operations
Post by: claret+blue ed on December 05, 2024, 12:42:38 PM
Couple of images (nicked) from Twitter - shows how many empty seats there were in the Trinity and North Stand last night...

(https://i.ibb.co/DrmJxB3/AV2.jpg) (https://ibb.co/DrmJxB3)

(https://i.ibb.co/mGH3G0Q/AV1.jpg) (https://ibb.co/mGH3G0Q)


This was at 85 minutes, 3-1 up on a weeknight, whilst I don't disagree that there was plenty of empty seats, I don't think these are a realistic photos to gauge how many empty seat ther was
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 05, 2024, 12:47:17 PM
Ok Chris.
Title: Re: Chris Heck - President of Business Operations
Post by: claret+blue ed on December 05, 2024, 12:51:48 PM
Ok Chris.

???
Title: Re: Chris Heck - President of Business Operations
Post by: brontebilly on December 05, 2024, 02:02:53 PM
Ticket giveaway opportunity missed by the club?

Absolutely, local schools and families could have benefitted from them. Lots of local people struggling financially who could have really enjoyed last night and a big PR opportunity missed as a result.
Title: Re: Chris Heck - President of Business Operations
Post by: Ducksworthy on December 05, 2024, 02:12:46 PM
Ticket giveaway opportunity missed by the club?

Absolutely, local schools and families could have benefitted from them. Lots of local people struggling financially who could have really enjoyed last night and a big PR opportunity missed as a result.

I feel like this has been covered before too, though could be wrong. Isn’t there very minimal take up when we try this?
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on December 05, 2024, 02:37:24 PM
Just over 30000 in the ground according to a steward.

37,000 villa , clearly not full but a piss poor turnout by Brentford and they notified us that late we could not sell those seats above them as we have before
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on December 05, 2024, 02:40:39 PM
I didnt go last night either, went to see Book of Mormon.

Fantastic isnt it?

Going on 17th for the 4th time i have seen it
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on December 05, 2024, 02:43:40 PM
I think it's fair to say there isn't anywhere near as many people on the waiting list as has previously been claimed.  If there are, then most are just doing what many Brits do as a pastime, and join a queue for the sheer fun of it.

The attendance last night has nothing to do with people on a season ticket waiting list. Which has been explained. Over and over again.

I wasn't referring to last night was I?

What was you referring to?
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on December 05, 2024, 02:47:09 PM
A 30k seems too rounded/lazy to be accurate. And looking at those photos of the Trinity and North, you can only see pockets of empty blue seats here and there. 36k peopleoids in the gaff sounds about right.
Title: Re: Chris Heck - President of Business Operations
Post by: exigo on December 05, 2024, 02:51:07 PM
Felt like about 35k in the ground to me.
But, because Villa's policy is not to put all the resale tickets back on actual sale until the whole ground is a sell out, there were loads of empty seats (plenty around me in L3) that won't get deducted from the official 'attendance'. Tickets sold would be fairly high still, as people couldn't resell.
Title: Re: Chris Heck - President of Business Operations
Post by: Nelly on December 05, 2024, 02:53:51 PM
Peopleoids - love it! The, ahem, river that I was had, you could see the available seats a lot more clearly than the two pictures provided, perhaps their angle hides it a little. The bright blue sticks right out, as always.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on December 05, 2024, 04:01:42 PM
Before we all get hung up on how many people were actually there:

1) probably 1k STHs decided to give it a miss as it was an inconvenient time, crap weather and live on Amazon.
2) the clubs ridiculous no resale unless sold out is continually proving to be a real shoot yourself in the foot decision.
3) there were about 2.5-3k tickets unsold (I checked in the early afternoon)
4) as someone said Brentford returned the away upper tier too late for us to get it on sale in a meaningful way.

In view of that I’d reckon 36-37k were there.

I don’t think last night tells us anything about people on the ST waiting list either for the reasons Risso and others have adequately explained. And the ST waiting list is real, my son is on it and he’s moved about 500 places up it in two seasons.

I’m just really fucked off that knowing all of the above my Guess the Crowd estimate was probably miles away.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on December 05, 2024, 04:32:52 PM
I think it's fair to say there isn't anywhere near as many people on the waiting list as has previously been claimed.  If there are, then most are just doing what many Brits do as a pastime, and join a queue for the sheer fun of it.

I'm on the list, but I didn't go last night. Time of year, weather, cost, other stuff to do etc all reasons.
Title: Re: Chris Heck - President of Business Operations
Post by: Witton Warrior on December 05, 2024, 05:07:32 PM
Why was KO 8:15? Stupid time
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on December 05, 2024, 05:14:36 PM
Amazon stagger the games when they broadcast
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on December 05, 2024, 06:00:43 PM
I don't think it was just the prices last night, a few season ticket holders might have give it a miss as well. A dad and his lad who usually sit next to us weren't there and a couple behind us were missing as well.
The fella that sits next to me (STH) was absent last night as well. Went to see The Nutcracker at The Hippodrome. Yes obviously I sit in Trinity Upper.

I’m worried that Stewart Lee is on in town the same night as the Celtic game. Yes obviously I’m woke as fuck.

I’d better check actually as my buying day is Monday.

Edit: no conflict - phew!
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on December 05, 2024, 06:24:49 PM
Ticket giveaway opportunity missed by the club?

Absolutely, local schools and families could have benefitted from them. Lots of local people struggling financially who could have really enjoyed last night and a big PR opportunity missed as a result.

I feel like this has been covered before too, though could be wrong. Isn’t there very minimal take up when we try this?

And a lot of moaning from people who'd bought them.
Title: Re: Chris Heck - President of Business Operations
Post by: walsall villain on December 05, 2024, 06:27:58 PM
Ticket giveaway opportunity missed by the club?

Absolutely, local schools and families could have benefitted from them. Lots of local people struggling financially who could have really enjoyed last night and a big PR opportunity missed as a result.
I wonder how many of the empty seats were season ticket holders who didn’t go? Do we include those in the official attendance? I know Arsenal used to when they had that dodgy period.
There was a time when the home game a week or so before Xmas was always poorly attended, with the cost of CL games and life in general maybe those days will return?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on December 05, 2024, 10:59:34 PM
Ticket giveaway opportunity missed by the club?

Absolutely, local schools and families could have benefitted from them. Lots of local people struggling financially who could have really enjoyed last night and a big PR opportunity missed as a result.
I wonder how many of the empty seats were season ticket holders who didn’t go? Do we include those in the official attendance? I know Arsenal used to when they had that dodgy period.
There was a time when the home game a week or so before Xmas was always poorly attended, with the cost of CL games and life in general maybe those days will return?

OMG.

Yes, every club includes season ticket holders who don't turn up, all the time. There's no subterfuge involved. If you have sold the ticket, you don't care if the buyer doesn't turn up.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on December 05, 2024, 11:01:04 PM
I think it's fair to say there isn't anywhere near as many people on the waiting list as has previously been claimed.  If there are, then most are just doing what many Brits do as a pastime, and join a queue for the sheer fun of it.

I'm on the list, but I didn't go last night. Time of year, weather, cost, other stuff to do etc all reasons.


I wouldn't have gone last night had I been given free tickets. It'd be too much of a ball-ache rearranging work to make the time to get there. Plus it was dark and cold.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on December 06, 2024, 01:59:31 AM
My mate at work, a STH who goes to all the European aways, didn’t go to the Brentford game. Also, the babby’s football team has called off training on the nights of the CL home games because too many of the team go to the Villa. (Big up the Chelmsley Villa Youth). We trained as normal on Wednesday and only one player was at the Villa.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on December 06, 2024, 07:11:10 AM
Midweek games are always a trial, more so from a transportation point of view. It never felt like that when I used to get the buz, but then I was young, idealistic and seemed to have all the time in the world.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on December 06, 2024, 07:36:16 AM
Midweek games are always a trial, more so from a transportation point of view. It never felt like that when I used to get the buz, but then I was young, idealistic and seemed to have all the time in the world.

I didn’t give a toss what time I got in when I was young, and neither did anyone else. But now I have pressure off wifey that “it’s a school night”.

I suppose when I was a nipper it was half-seven kick-offs, ten minutes for half time, little added time.

If we were losing the song to the ops was “Ten past nine, aggro time, wo-oh, wo-oh”. And there were loads more buses. Quick stroll to Saltley Gate, 55, 14 or 94 home. Now I can only get the 14 at that stop.

Sorry, should be in the (happy) Villa memories section.
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on December 06, 2024, 08:23:06 AM
Midweek games are always a trial, more so from a transportation point of view. It never felt like that when I used to get the buz, but then I was young, idealistic and seemed to have all the time in the world.

I didn’t give a toss what time I got in when I was young, and neither did anyone else. But now I have pressure off wifey that “it’s a school night”.

I suppose when I was a nipper it was half-seven kick-offs, ten minutes for half time, little added time.

If we were losing the song to the ops was “Ten past nine, aggro time, wo-oh, wo-oh”. And there were loads more buses. Quick stroll to Saltley Gate, 55, 14 or 94 home. Now I can only get the 14 at that stop.

Sorry, should be in the (happy) Villa memories section.
Quick stroll to Saltley Gate? Jeez you must be a fast walker.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on December 06, 2024, 08:37:43 AM
I'd grab some chips from the Witton Chippy, get on one of the dozens of 11's that seemed to be waiting, cuddling the chip bag for warmth. Hop off at the Swan and get the 58 to the People's Republic of Sheldon. Into bed and up and in the van at 6 the next morning on the way to a freezing site in somewhere desperate like Bedworth or Stafford.

Now I drive, get home about 11pm have to get up at 5:30 for work and claim I'm tired for the next fortnight or so....
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on December 06, 2024, 08:47:04 AM
Getting older is a pain. Even watching from home I was annoyed with the KO time because I usually go to bed at 10pm in the week!
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on December 06, 2024, 09:01:40 AM
I used the bus last season for the Fulham game, useless on the way home as the traffic was gridlocked on the Lichfield Rd. I walked on, thinking I'll grab it further along the route but it never game, I ended up near the Fort and got the missus to grab me.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on December 06, 2024, 09:18:51 AM
Getting older is a pain. Even watching from home I was annoyed with the KO time because I usually go to bed at 10pm in the week!


10.30 for me , but I guess I am just rock and roll  :D ;)
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on December 06, 2024, 09:20:08 AM
I often just walk into town. Although the trains after the match are generally much better, with the new units.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on December 06, 2024, 09:39:54 AM
We've given up on that shuckle bus.

It just sits in the same traffic as everyone else for half an hour or more trying to get to the Lichfield Rd, surely they should have priority to encourage use?

Even after that, instead of dropping off at the North Side of Town by the top of Corporation St (where the CG service did) you practically end up in Digbeth before it swings back to Smallbrook Queensway. I've seen many ask to be dropped off but the driver isn't allowed. It's a good idea terribly executed.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on December 06, 2024, 09:44:36 AM
We've given up on that shuckle bus.

It just sits in the same traffic as everyone else for half an hour or more trying to get to the Lichfield Rd, surely they should have priority to encourage use?

Even after that, instead of dropping off at the North Side of Town by the top of Corporation St (where the CG service did) you practically end up in Digbeth before it swings back to Smallbrook Queensway. I've seen many ask to be dropped off but the driver isn't allowed. It's a good idea terribly executed.

Not sure how they could prioritise a private hire vehicle?
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on December 06, 2024, 09:52:32 AM
We've given up on that shuckle bus.

It just sits in the same traffic as everyone else for half an hour or more trying to get to the Lichfield Rd, surely they should have priority to encourage use?

Even after that, instead of dropping off at the North Side of Town by the top of Corporation St (where the CG service did) you practically end up in Digbeth before it swings back to Smallbrook Queensway. I've seen many ask to be dropped off but the driver isn't allowed. It's a good idea terribly executed.

Not sure how they could prioritise a private hire vehicle?

No idea, but they use the Bus Lanes on the LR.

It's probably linked to the general shit show around the ground, where they used to make roads one way for a while to get the traffic away, and diddle with the signals to give priority, it's a free for all now.
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on December 06, 2024, 10:04:11 AM
The shuttle bus needs to start from Lichfield Road where there's a bus lane. There's absolutely no means of it getting out of Grosvenor Road any time soon.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 06, 2024, 10:14:32 AM
It shouldn't be beyond the realms of possibility to get half a dozen buses, from close to Villa Park, onto the Lichfield Road in less than 45 minutes after the game.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on December 06, 2024, 12:25:15 PM
I often just walk into town. Although the trains after the match are generally much better, with the new units.

It would help massively if they actually let people onto the platform at Aston Station after the game.  It absolutely boils my piss when you can see the platform is empty, yet there is a massive scrum at the bottom of the stairs, with staff only letting people up when the train has arrived.  There are trains that can carry over 1500 people leaving the station half empty because some dickhead somewhere has decided it's safer to have people standing in the road and then stampeding to get up the stairs than allow a reasonable amount of people onto the platforms!
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on December 06, 2024, 02:14:53 PM
Midweek games are always a trial, more so from a transportation point of view. It never felt like that when I used to get the buz, but then I was young, idealistic and seemed to have all the time in the world.

I didn’t give a toss what time I got in when I was young, and neither did anyone else. But now I have pressure off wifey that “it’s a school night”.

I suppose when I was a nipper it was half-seven kick-offs, ten minutes for half time, little added time.

If we were losing the song to the ops was “Ten past nine, aggro time, wo-oh, wo-oh”. And there were loads more buses. Quick stroll to Saltley Gate, 55, 14 or 94 home. Now I can only get the 14 at that stop.

Sorry, should be in the (happy) Villa memories section.
Quick stroll to Saltley Gate? Jeez you must be a fast walker.

It still only takes me 20 minutes now, with two kids in tow. Sometimes the missus picks us up from the Swan & Mitre and it takes longer than that to drive there due to the traffic.
Title: Re: Chris Heck - President of Business Operations
Post by: jwarry on December 14, 2024, 07:23:44 AM
In The Tines today.  Haven’t seen anything about this latest departure anywhere?!?

“The exodus of senior executives from Aston Villa shows little sign of halting — at least seven have moved on since the arrival 18 months ago of the American Chris Heck as president of business operations.
Paul Tyrrell, who had a number of senior roles at Villa, is the latest to depart and has taken over as chief operating officer at Nottingham Forest. Others who have left include the chief executive Christian Purslow, Nicola Ibbetson, the chief commercial officer who has moved to Paris Saint-Germain, and her one-time deputy, Adam Lowe, who is now at Warwickshire County Cricket Club.”
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on December 14, 2024, 08:31:10 AM
In The Tines today.  Haven’t seen anything about this latest departure anywhere?!?

“The exodus of senior executives from Aston Villa shows little sign of halting — at least seven have moved on since the arrival 18 months ago of the American Chris Heck as president of business operations.
Paul Tyrrell, who had a number of senior roles at Villa, is the latest to depart and has taken over as chief operating officer at Nottingham Forest. Others who have left include the chief executive Christian Purslow, Nicola Ibbetson, the chief commercial officer who has moved to Paris Saint-Germain, and her one-time deputy, Adam Lowe, who is now at Warwickshire County Cricket Club.”

Tyrell was part of Purslow's team at Liverpool so it's a wonder he lasted this long. He'd already been moved over to working at Bodymoor and won't be missed.
Title: Re: Chris Heck - President of Business Operations
Post by: adrenachrome on December 14, 2024, 12:15:09 PM
Exodus of senior executives!

How will be cope?
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on December 14, 2024, 12:29:38 PM
Well just have to wait until the January transfer window to replace them!!
Title: Re: Chris Heck - President of Business Operations
Post by: Risso on December 14, 2024, 12:49:10 PM
I’m surprised Tyrell lasted as long as he did being a mate of Purslow’s.
Title: Re: Chris Heck - President of Business Operations
Post by: adrenachrome on December 14, 2024, 12:55:19 PM
How many senior executives do we need.

Not to mention junior executives.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on December 14, 2024, 01:05:04 PM
Somebody in the know told me in Leipzig that there is currently a lot of unhelpful infighting at the Club.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 14, 2024, 01:19:57 PM
Is it related to the ‘cocksuckers’ email?
Title: Re: Chris Heck - President of Business Operations
Post by: dekko on December 14, 2024, 02:03:14 PM
Somebody in the know told me in Leipzig that there is currently a lot of unhelpful infighting at the Club.

Not remotely surprising
Title: Re: Chris Heck - President of Business Operations
Post by: Rico on December 15, 2024, 08:23:58 AM
If this is true then surely the owners should be looking at binning off Heck asap. The vibe and trajectory of the club seems to have gone off the rails since his arrival. At the end of the day it's results on the pitch that matter most, so any long-term down turn in results will affect revenue. Everything he has touched has gone to shit since his arrival. The sooner this clown is got rid of the better.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on December 15, 2024, 09:16:40 AM
If this is true then surely the owners should be looking at binning off Heck asap. The vibe and trajectory of the club seems to have gone off the rails since his arrival. At the end of the day it's results on the pitch that matter most, so any long-term down turn in results will affect revenue. Everything he has touched has gone to shit since his arrival. The sooner this clown is got rid of the better.

Well said. I think he has totally impacted the whole feel good factor. Last season was just outstanding but every intervention of his put a dampener on things. He's gone quiet now but the pricing leaves a sour taste and not a word about how we plan to compete with the likes of Spurs on stadium revenue.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on December 15, 2024, 09:39:08 AM
If this is true then surely the owners should be looking at binning off Heck asap. The vibe and trajectory of the club seems to have gone off the rails since his arrival. At the end of the day it's results on the pitch that matter most, so any long-term down turn in results will affect revenue. Everything he has touched has gone to shit since his arrival. The sooner this clown is got rid of the better.

The poster hasn’t said who the infighting is between.  I assume it is Heck but it could easily be NESW and Atairos or Emery and Monchi.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 15, 2024, 10:05:37 AM
Pricing for next season will be interesting because it doesn't look sustainable . All these extra corporate and GA+ areas will turn into white elephants without success on the pitch. Clock is ticking down on Heck and his house of cards.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on December 15, 2024, 10:52:23 AM
If this is true then surely the owners should be looking at binning off Heck asap. The vibe and trajectory of the club seems to have gone off the rails since his arrival. At the end of the day it's results on the pitch that matter most, so any long-term down turn in results will affect revenue. Everything he has touched has gone to shit since his arrival. The sooner this clown is got rid of the better.

The poster hasn’t said who the infighting is between.  I assume it is Heck but it could easily be NESW and Atairos or Emery and Monchi.


He was saying at senior management level and there are some very unpleasant and arrogant people. It’s all unnecessary. Sounded like a power struggle.
Title: Re: Chris Heck - President of Business Operations
Post by: Paul.S on December 15, 2024, 12:26:00 PM
If there is something going on within that’s not acceptable or is upsetting the club then the owners will act. They aren’t shy when it comes to sorting things out.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on December 15, 2024, 01:31:00 PM
If this is true then surely the owners should be looking at binning off Heck asap. The vibe and trajectory of the club seems to have gone off the rails since his arrival. At the end of the day it's results on the pitch that matter most, so any long-term down turn in results will affect revenue. Everything he has touched has gone to shit since his arrival. The sooner this clown is got rid of the better.

The poster hasn’t said who the infighting is between.  I assume it is Heck but it could easily be NESW and Atairos or Emery and Monchi.


He was saying at senior management level and there are some very unpleasant and arrogant people. It’s all unnecessary. Sounded like a power struggle.

Isn't that just the way at all large companies?
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on December 15, 2024, 01:45:21 PM
If this is true then surely the owners should be looking at binning off Heck asap. The vibe and trajectory of the club seems to have gone off the rails since his arrival. At the end of the day it's results on the pitch that matter most, so any long-term down turn in results will affect revenue. Everything he has touched has gone to shit since his arrival. The sooner this clown is got rid of the better.

The poster hasn’t said who the infighting is between.  I assume it is Heck but it could easily be NESW and Atairos or Emery and Monchi.


He was saying at senior management level and there are some very unpleasant and arrogant people. It’s all unnecessary. Sounded like a power struggle.

Isn't that just the way at all large companies?
Not necessarily, it can happen in any organisation though.
A big difference between people having a pop at each other and a power struggle.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on December 15, 2024, 01:46:06 PM
If this is true then surely the owners should be looking at binning off Heck asap. The vibe and trajectory of the club seems to have gone off the rails since his arrival. At the end of the day it's results on the pitch that matter most, so any long-term down turn in results will affect revenue. Everything he has touched has gone to shit since his arrival. The sooner this clown is got rid of the better.

The poster hasn’t said who the infighting is between.  I assume it is Heck but it could easily be NESW and Atairos or Emery and Monchi.


He was saying at senior management level and there are some very unpleasant and arrogant people. It’s all unnecessary. Sounded like a power struggle.

Isn't that just the way at all large companies?

Actually I think the opposite and thought about posting that then didn’t.

It’s usually a sign of poor leadership if companies descend into factions and office politics.

It sounds like a cultural problem!
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on December 15, 2024, 02:04:49 PM
If this is true then surely the owners should be looking at binning off Heck asap. The vibe and trajectory of the club seems to have gone off the rails since his arrival. At the end of the day it's results on the pitch that matter most, so any long-term down turn in results will affect revenue. Everything he has touched has gone to shit since his arrival. The sooner this clown is got rid of the better.

The poster hasn’t said who the infighting is between.  I assume it is Heck but it could easily be NESW and Atairos or Emery and Monchi.


He was saying at senior management level and there are some very unpleasant and arrogant people. It’s all unnecessary. Sounded like a power struggle.

Isn't that just the way at all large companies?

Actually I think the opposite and thought about posting that then didn’t.

It’s usually a sign of poor leadership if companies descend into factions and office politics.

It sounds like a cultural problem!
Based on everything we know about Heck, it is not surprising.
Culture beats strategy every time.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on December 15, 2024, 04:00:24 PM
Pricing for next season will be interesting because it doesn't look sustainable . All these extra corporate and GA+ areas will turn into white elephants without success on the pitch. Clock is ticking down on Heck and his house of cards.

No season tickets will be sold in 2025/26 until all the GA+ tickets are sold?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 15, 2024, 04:27:04 PM
Pricing for next season will be interesting because it doesn't look sustainable . All these extra corporate and GA+ areas will turn into white elephants without success on the pitch. Clock is ticking down on Heck and his house of cards.

No season tickets will be sold in 2025/26 until all the GA+ tickets are sold?
They already do that if you're referring to resale of ST seats
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on December 15, 2024, 05:23:12 PM
If this is true then surely the owners should be looking at binning off Heck asap. The vibe and trajectory of the club seems to have gone off the rails since his arrival. At the end of the day it's results on the pitch that matter most, so any long-term down turn in results will affect revenue. Everything he has touched has gone to shit since his arrival. The sooner this clown is got rid of the better.

The poster hasn’t said who the infighting is between.  I assume it is Heck but it could easily be NESW and Atairos or Emery and Monchi.


He was saying at senior management level and there are some very unpleasant and arrogant people. It’s all unnecessary. Sounded like a power struggle.

Isn't that just the way at all large companies?

Villa isn't a large company though.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on December 15, 2024, 05:36:51 PM
The generally used definition of a large company is one with over 250 employees. We fit that criteria. We also turnover hundreds of millions of pounds.

I think that's quite big too.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on December 15, 2024, 06:20:48 PM
Fair enough, and I wasn't really talking about the numbers, but we're basically a local small business that happens to be part of a much larger organism. What I mean is that truly global businesses can afford to make hiring cnuts their driving philosophy because their weight never exceeds that of the behemoth they serve. With us, a little twat like Heck turning up and pinging his tiny dick has an immediate effect throughout the whole (smallish) business.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on December 15, 2024, 06:49:49 PM
The generally used definition of a large company is one with over 250 employees. We fit that criteria. We also turnover hundreds of millions of pounds.

I think that's quite big too.

Is that UK definition? By US standards we'd be a mid-sized company if you ignored the small amount of people employed by the club.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on December 15, 2024, 06:54:32 PM
EU
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 15, 2024, 07:13:17 PM
If this is true then surely the owners should be looking at binning off Heck asap. The vibe and trajectory of the club seems to have gone off the rails since his arrival. At the end of the day it's results on the pitch that matter most, so any long-term down turn in results will affect revenue. Everything he has touched has gone to shit since his arrival. The sooner this clown is got rid of the better.

The poster hasn’t said who the infighting is between.  I assume it is Heck but it could easily be NESW and Atairos or Emery and Monchi.


He was saying at senior management level and there are some very unpleasant and arrogant people. It’s all unnecessary. Sounded like a power struggle.

Isn't that just the way at all large companies?

Villa isn't a large company though.
Mid size company , above SME , but below Large .
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on December 15, 2024, 07:14:49 PM
Shall we settle for high-profile?
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on December 15, 2024, 07:21:26 PM
Whatever the size of the company infighting and petty turf rivalries aren’t conducive to achieving results.

Culture eats strategy for breakfast!
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on December 15, 2024, 07:24:14 PM
Shall we settle for high-profile?

Yes.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on December 15, 2024, 10:37:18 PM
Whatever we consider ourselves, I’m sure we’d be a happier ship if the likes of Heck and his fellow wanker Ben Hatton cleared off.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on December 15, 2024, 10:49:04 PM
Whatever we consider ourselves, I’m sure we’d be a happier ship if the likes of Heck and his fellow wanker Ben Hatton cleared off.

Unfortunately, looks like we are stuck with him
Title: Re: Chris Heck - President of Business Operations
Post by: Stinkin_Thinkin on December 16, 2024, 02:58:03 PM
Whatever we consider ourselves, I’m sure we’d be a happier ship if the likes of Heck and his fellow wanker Ben Hatton cleared off.

the owners would hire new wankers to replace them. The job description is juice the fan's wallets with impunity.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on December 16, 2024, 04:10:01 PM
Whatever we consider ourselves, I’m sure we’d be a happier ship if the likes of Heck and his fellow wanker Ben Hatton cleared off.

the owners would hire new wankers to replace them. The job description is juice the fan's wallets with impunity.

Really? I would have thought it was to create and develop new commercial deals. I can think of at least one stand that could be renamed and would bring in a tonne of positive publicity for the sponsor. Bodymoor Heath? Selling the naming rights are not uncommon for training camps. Training kits? Advertising hoardings? Like Heck, if I could be arsed I'm sure I too could up with a few nice little earners to drive up the revenue.

Maybe his focus is more on the future of Villa Park or our next home. Obviously not everything is his direct responsibility, I'm sure he hired a sponsorship manager to share his heavy workload.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on December 16, 2024, 04:37:13 PM
Whatever we consider ourselves, I’m sure we’d be a happier ship if the likes of Heck and his fellow wanker Ben Hatton cleared off.

the owners would hire new wankers to replace them. The job description is juice the fan's wallets with impunity.
I do think there's a sliding scale of wankers, though.  Like, Purslow is/was a bit of a wanker, but probably up the nicer end of the wanker spectrum.  Your standard smarmy wanker, I suppose.  Whereas Chris Heck feels naturally like he's much more of a wanker, to me anyway.  He certainly seems to be much better at upsetting people.
Title: Re: Chris Heck - President of Business Operations
Post by: Dave on December 16, 2024, 04:44:13 PM
Like, Purslow is/was a bit of a wanker, but probably up the nicer end of the wanker spectrum.

Dunno, he gave £50,000 to the Tories when they were at their god-awful worst. So I reckon that puts him somewhere right at the other end.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 16, 2024, 07:37:22 PM
Purslow seems to have stopped turning up in the away end . The novelty must have worn off
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on December 16, 2024, 08:03:09 PM
Purslow was a smug, self-satisfied wanker who knew the value of patronising the proles. Heck's just a wanker.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on December 16, 2024, 08:08:55 PM
Yes.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on December 16, 2024, 10:31:33 PM
Have we ever had a good version of Heck?  Who was the best?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 16, 2024, 10:38:26 PM
Have we ever had a good version of Heck?  Who was the best?
Steve Stride .
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on December 16, 2024, 10:50:27 PM
Have we ever had a good version of Heck?  Who was the best?
Steve Stride .

He was secretary and had nothing like the remit Heck's got. 
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on December 17, 2024, 07:19:36 AM
I think instigating a wanker-o-meter is one of my finest achievements on here. I may patent it.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on December 17, 2024, 06:38:40 PM
He’s just doing his job apparently

Title: Re: Chris Heck - President of Business Operations
Post by: olaftab on December 17, 2024, 06:44:18 PM
Purslow seems to have stopped turning up in the away end . The novelty must have worn off
It's winter, so wet and cold terraces are not his preferred habitat, just leave it to the peasants.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on December 26, 2024, 12:42:10 PM
I was in the 1874 seats against Citeh, and there were loads of empty seats all around the block. Same with the strip of GA+ seats where the boxes used to be in the Doug Ellis, barely any of them occupied.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on December 26, 2024, 03:08:29 PM
I was in the 1874 seats against Citeh, and there were loads of empty seats all around the block. Same with the strip of GA+ seats where the boxes used to be in the Doug Ellis, barely any of them occupied.

But we'd probably have 6-7,000 takers for extra GA seats and they might spend a few quid in the club shop on their way in but what do I know.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on December 26, 2024, 04:16:31 PM
I was in the 1874 seats against Citeh, and there were loads of empty seats all around the block. Same with the strip of GA+ seats where the boxes used to be in the Doug Ellis, barely any of them occupied.

"Fantastic success!"
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 26, 2024, 11:57:10 PM
I was in the 1874 seats against Citeh, and there were loads of empty seats all around the block. Same with the strip of GA+ seats where the boxes used to be in the Doug Ellis, barely any of them occupied.
It needs a major rethink next season on price point, certainly if we don't win anything or qualify for Europe . Demand already seems to be dwindling off .
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on December 27, 2024, 12:10:07 AM
I was in the 1874 seats against Citeh, and there were loads of empty seats all around the block. Same with the strip of GA+ seats where the boxes used to be in the Doug Ellis, barely any of them occupied.

It's difficult to judge whether a demand for GA+ seats isn't really there, or whether it might be but just not at those kinds of prices. 
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 27, 2024, 12:29:26 AM
Be interesting to see how the next few games sales go
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on December 27, 2024, 08:28:48 AM
Tio use the marketing jargon - the mark up simply isn't worth the value on offer.

I pay a total of £65 for me and my lad to go in the Trinity for league games, although getting a ticket for Leicester is proving difficult. I am not paying £200+ so I can have a beer and a few snacks and small queue for a piss
Title: Re: Chris Heck - President of Business Operations
Post by: Bent Neilsens Screamer on December 27, 2024, 10:10:04 AM
Tio use the marketing jargon - the mark up simply isn't worth the value on offer.

I pay a total of £65 for me and my lad to go in the Trinity for league games, although getting a ticket for Leicester is proving difficult. I am not paying £200+ so I can have a beer and a few snacks and small queue for a piss

Is that price of £65 correct?
Title: Re: Chris Heck - President of Business Operations
Post by: Holte End Stylist on December 27, 2024, 10:18:38 AM
There's plenty of tickets for the Brighton game in the Trinity Upper for the Brighton game, but at £78 I'm not surprized. I wanted to go but I cannot justify paying that especially as my wife and daughters wanted to go. £312 plus the usual add on fees.... no thanks.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on December 27, 2024, 10:35:30 AM
Tio use the marketing jargon - the mark up simply isn't worth the value on offer.


I ask myself who really wants it? I go to watch football and have no interest in any level of + Heck is peddling. If he believes that fans want at best, bog standard fast food at an additional £50 per seat he’s off his head.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on December 27, 2024, 10:37:49 AM
Tio use the marketing jargon - the mark up simply isn't worth the value on offer.


I ask myself who really wants it? I go to watch football and have no interest in any level of + Heck is peddling. If he believes that fans want at best, bog standard fast food at an additional £50 per seat he’s off his head.

It's just obviously bad value for money.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on December 27, 2024, 10:46:57 AM
It frustrates me that the club was developing and growing quite fast before all this nonsense started.

I still think people are more likely to go the extra mile and pay for something that is premium if it is a genuinely new experience in a purpose built facility.

They have got this arseways.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on December 27, 2024, 10:49:59 AM
Tio use the marketing jargon - the mark up simply isn't worth the value on offer.

I pay a total of £65 for me and my lad to go in the Trinity for league games, although getting a ticket for Leicester is proving difficult. I am not paying £200+ so I can have a beer and a few snacks and small queue for a piss

Is that price of £65 correct?

50 for me and 15 for my lad. That's what I paid for Everton and Soton games

We had to pay membership too so not sure whether that changes price.

I paid more for single ticket for Arsenal game but with better view - maybe 75
Title: Re: Chris Heck - President of Business Operations
Post by: Bent Neilsens Screamer on December 27, 2024, 10:52:32 AM
Just looked at the Brighton game, £72 to sit on The Holte, blimey! I’m interested in the Leicester game but still around £50 for where I’d normally sit.
I’m being a lot more picky with my games this season.
Title: Re: Chris Heck - President of Business Operations
Post by: Marlon From Bearwood on December 27, 2024, 10:58:47 AM
Saw a family member yesterday who recently did ‘The Cells’ as a means to getting a match ticket. It achieved that, but he said it was very poor value for money
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on December 27, 2024, 10:59:08 AM
It frustrates me that the club was developing and growing quite fast before all this nonsense started.

I still think people are more likely to go the extra mile and pay for something that is premium if it is a genuinely new experience in a purpose built facility.

They have got this arseways.

Spurs and Liverpool and no doubt Everton can all cash in that way.

Simply isn't worth the mark up. I don't want to get to the ground 2 or 3 hours early because I rarely could. I don't want to stay for 1.5 hours after either with or without my 5 year old. 

If they did something like 2-3 drinks + snacks in spacious lounge area for an extra £25 I may do it once or twice a season at most.

I'm sure if we sign a Korean or Japanese or Chinese player we'd rake the tourists in to take advantage of the experience.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 27, 2024, 11:04:27 AM
The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on December 27, 2024, 11:23:05 AM
They clearly make them up now.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on December 27, 2024, 11:26:37 AM
GA+ offerings, as opposed to pure corporate (who will spend the money much more freely), have to be really compelling for people to shell out for them. Yeah, they're expensive, but if people feeling they're really 'special' they'll consider them for special occasions etc etc.

All of which is fine, but in all the coverage I have seen of the options, in terms of what you actually get for the cash, the pricing looks way over the top.

I saw the VoT youtube of one of the cheaper offerings and thought, yeah, looks nice, but for several hundred quid for some really average looking food, two drinks and a gift of a mug in a box, it just looked more than a bit shit.

it doesn't look 'special' to start with, which is just the first problem.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on December 27, 2024, 12:21:08 PM
The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

Blimey, how many times?
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on December 27, 2024, 04:59:11 PM
Making Brighton category A is just an absolute insult. Just think of all those fans, many of them families, who can’t go and watch their team simply because of the Club’s greed. Shameful.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on December 27, 2024, 05:36:32 PM
The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

And you won't hear a peep from Mat Kendrick. :(
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on December 27, 2024, 06:27:59 PM
The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

And you won't hear a peep from Mat Kendrick. :(

He doesn't write anymore.
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on December 27, 2024, 06:53:40 PM
The attendance figures that are given out are very dubious. I know season ticket holders are counted, whether they attend or not but, the figures still feel pretty inflated given the numbers of empty seats.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on December 27, 2024, 08:11:00 PM
The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

And you won't hear a peep from Mat Kendrick. :(
He's on one of the podcasts sites from time to time . Talks a lot of sense in my humble opinion.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on December 27, 2024, 11:28:45 PM
The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

And you won't hear a peep from Mat Kendrick. :(

He's on one of the podcasts sites from time to time . Talks a lot of sense in my humble opinion.

I'm sure he can spin a good yarn.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on December 29, 2024, 08:51:08 AM
The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

And you won't hear a peep from Mat Kendrick. :(

He's on one of the podcasts sites from time to time . Talks a lot of sense in my humble opinion.

I'm sure he can spin a good yarn.
That’s all well and good, but I think Tim was talking about feeling that the rug had been pulled out from under him over the attendances.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 03, 2025, 11:28:58 PM
Here's what I don't get - and I know it's probably not Heck's fault, but fuck him, it's a problem.

Thought, might go to the West Ham game with my brother. I'm a member, he is not.

Find two seats together, select them, try to buy them, it tells me I can't, as I need to 'assign' one of the tickets to someone else, by clicking 'assign', when there is no 'assign' button to click.

So I wonder, is it under the 'edit' button. Which I click, then it gives me the choice of other people I've bought tickets for, none of which are my brother. So now what?

This is supposed to be on general sale. Why is it this difficult?
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on January 04, 2025, 12:11:51 AM
Here's what I don't get - and I know it's probably not Heck's fault, but fuck him, it's a problem.

Thought, might go to the West Ham game with my brother. I'm a member, he is not.

Find two seats together, select them, try to buy them, it tells me I can't, as I need to 'assign' one of the tickets to someone else, by clicking 'assign', when there is no 'assign' button to click.

So I wonder, is it under the 'edit' button. Which I click, then it gives me the choice of other people I've bought tickets for, none of which are my brother. So now what?

This is supposed to be on general sale. Why is it this difficult?

It’s a shambles. I decided the other day that I wanted to take the kids to the Leicester game if it wasn’t too late to get three together. We’re all members and have been to a few games this season and last.. I found three in the North Stand, not quite together but close enough. Clicked on them to buy, tried to assign mine and the kids’ names, and the prices wouldn’t change from the £50 for adults. It’s bad enough paying £145 for us to go to all the CL games, I’m not paying £150 for us to watch us play Leicester, especially when it’s only because the website doesn’t work properly.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on January 04, 2025, 12:26:19 AM
It's killing me. A footballing era we dreamed of for 25 years and off the pitch we are squandering the big chance to get the next generation hooked and packing out Villa Park. Can't believe all the mistakes being made. They all add up.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on January 04, 2025, 01:03:49 AM
I watched my brother try and buy tickets the other day and that website is a fucking hellscape.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on January 04, 2025, 01:04:00 AM
The best thing about 2024 was getting into the champions league for the first time in decades
seeing us play Bayern & Juve were great nights to remember

The worst thing about 2024 was also the champions league
Knowing and also reading on here how some people after a lifetime of supporting Villa either couldn’t afford to go or refused to go because of the way the whole thing was handled pricewise etc
heartbreaking after waiting so long some people didn’t get to enjoy it in the end
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on January 04, 2025, 08:35:28 AM
The best thing about 2024 was getting into the champions league for the first time in decades
seeing us play Bayern & Juve were great nights to remember

The worst thing about 2024 was also the champions league
Knowing and also reading on here how some people after a lifetime of supporting Villa either couldn’t afford to go or refused to go because of the way the whole thing was handled pricewise etc
heartbreaking after waiting so long some people didn’t get to enjoy it in the end

Only going to get worse John, can imagine another eye watering season ticket price increase for next season to test the boundaries further, would imagine they’ll close the gap betw adult and senior concession prices to try and push out some of the seniors also.
Title: Re: Chris Heck - President of Business Operations
Post by: Exeter 77 on January 04, 2025, 10:34:30 AM
Before the Brighton game I was chatting to an older guy who has had a season ticket near me for many years. He had bought a ticket for the Juventus game but there was a problem with it at the turnstile and he was turned away - no help to actually get him into the ground at all. Unsurprisingly he felt the club had taken his money then didn’t care what happened after that. Equally unsurprisingly he won't be renewing his season ticket - after 55 years.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on January 04, 2025, 11:35:47 AM
I think Bardell met that man that night and flagged it on Twitter. Don't know if the club acted on it though.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on January 04, 2025, 11:45:16 AM
It would seem that most want the club to buy a couple of players this transfer window- so where does the money come from to do this?

The owners are not going to keep pumping in millions every year forever - we have to increase our commercial revenue etc.. and that is what Heck has been brought into do, whether we like the way he is doing it or not!

Or do you want the club run as it was under Mr. Ellis??

It is make your mind up time.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on January 04, 2025, 12:27:39 PM
Which is why they should not have shelved the north stand expansion. Madness.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 04, 2025, 01:22:30 PM
It would seem that most want the club to buy a couple of players this transfer window- so where does the money come from to do this?

The owners are not going to keep pumping in millions every year forever - we have to increase our commercial revenue etc.. and that is what Heck has been brought into do, whether we like the way he is doing it or not!

Or do you want the club run as it was under Mr. Ellis??

It is make your mind up time.

Obviously because the choice is entirely binary: love everything the club does, unquestioningly, or you love Doug and wish he was still here.
Title: Re: Chris Heck - President of Business Operations
Post by: stevo_st on January 04, 2025, 01:47:23 PM
Here's what I don't get - and I know it's probably not Heck's fault, but fuck him, it's a problem.

Thought, might go to the West Ham game with my brother. I'm a member, he is not.

Find two seats together, select them, try to buy them, it tells me I can't, as I need to 'assign' one of the tickets to someone else, by clicking 'assign', when there is no 'assign' button to click.

So I wonder, is it under the 'edit' button. Which I click, then it gives me the choice of other people I've bought tickets for, none of which are my brother. So now what?

This is supposed to be on general sale. Why is it this difficult?

It’s a shambles. I decided the other day that I wanted to take the kids to the Leicester game if it wasn’t too late to get three together. We’re all members and have been to a few games this season and last.. I found three in the North Stand, not quite together but close enough. Clicked on them to buy, tried to assign mine and the kids’ names, and the prices wouldn’t change from the £50 for adults. It’s bad enough paying £145 for us to go to all the CL games, I’m not paying £150 for us to watch us play Leicester, especially when it’s only because the website doesn’t work properly.

This frustrates me as well, quite a few times we’ve looked to get last minute tickets when his footy match is called off, like today, but he ends up missing out as I refuse to pay the adult uplift
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on January 04, 2025, 02:35:19 PM
The best thing about 2024 was getting into the champions league for the first time in decades
seeing us play Bayern & Juve were great nights to remember

The worst thing about 2024 was also the champions league
Knowing and also reading on here how some people after a lifetime of supporting Villa either couldn’t afford to go or refused to go because of the way the whole thing was handled pricewise etc
heartbreaking after waiting so long some people didn’t get to enjoy it in the end

Only going to get worse John, can imagine another eye watering season ticket price increase for next season to test the boundaries further, would imagine they’ll close the gap betw adult and senior concession prices to try and push out some of the seniors also.
Selfish I know but, I won’t be bothered about increases for season ticket prices for next season. I am one of those, season ticket holder for years but priced out of CL matches whereas people who don’t normally buy tickets have attended just the CL matches. So, I’m one of those that sadly will be saying goodbye next season as far as my renewing my season ticket goes. Once gone, I will not be returning to Villa Park so, Heck will have got his wish of getting rid of another long term supporter who, it seems, the club no longer want. Good luck to the next person to take my seat.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on January 04, 2025, 03:37:18 PM
Which is why they should not have shelved the north stand expansion. Madness.

We were going a certain direction, growing every year and they did some sort of u-turn and decided to go a different direction squeezing out the long-termers and keeping the existing 'bowl'. They fucked it.

Only Villa could finally crack things on the pitch only to go so far out of their way to make everything else so crap you struggle to enjoy it.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on January 04, 2025, 05:33:26 PM
Lots of empty seats today , maybe the weather didn't help mind .
Title: Re: Chris Heck - President of Business Operations
Post by: algy on January 04, 2025, 05:36:45 PM
Which is why they should not have shelved the north stand expansion. Madness.
I think they can be forgiven for pausing it when Atairos came in, just to make sure that what we’re building will get maximum usage (e.g. the warehouse plans seem to me to be more likely to be used 7 days a week than Villa Live was).

But yeah, I’d hoped they’d announce something by now, or by the end of the season at least. I don’t think we need something on the scale of the London stadia as there simply isn’t the same tourist demand, but a stadium in line with other big non-London clubs (ie 50-60k) doesn’t seem ridiculous or far-fetched to me.
Title: Re: Chris Heck - President of Business Operations
Post by: saunders_heroes on January 04, 2025, 07:37:09 PM
Lots of empty seats today , maybe the weather didn't help mind .

More than 40k there today yet again.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on January 04, 2025, 07:40:01 PM
42386 tickets sold… apparently.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on January 04, 2025, 07:55:27 PM
They don’t want season ticket holders. Well that’s not true, maybe they want season ticket holders who’ll buy a shirt, programme, burger and five pints every single home game. Our Chris will just keep turning up the heat until we manage to meet this target, by which time many of us will have long since failed the affluence test.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on January 04, 2025, 07:57:18 PM
Lots of empty seats today , maybe the weather didn't help mind .

More than 40k there today yet again.

Don’t worry, he’s obsessed with our attendances / ticket sales.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on January 04, 2025, 08:05:30 PM
Lots of empty seats today , maybe the weather didn't help mind .

More than 40k there today yet again.

Don’t worry, he’s obsessed with our attendances / ticket sales.

I thought VT was a season ticket holder. Although he does seem to be on the match thread more then most. Maybe he always has a good 5g signal.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on January 04, 2025, 08:09:04 PM
Why are they advertising half season season tickets on the flash up screens around the ground
I thought they weren’t selling any new ST’s
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on January 04, 2025, 08:10:00 PM
Why are they advertising half season season tickets on the flash up screens around the ground
I thought they weren’t selling any new ST’s

I think that’s for the Villa women’s team.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on January 04, 2025, 08:15:47 PM
I managed to blag a ride in the lift in the Witton Lane for a 97 year old. We walked through all the hospitality areas which looked full!
Title: Re: Chris Heck - President of Business Operations
Post by: john e on January 04, 2025, 08:15:55 PM
Why are they advertising half season season tickets on the flash up screens around the ground
I thought they weren’t selling any new ST’s

I think that’s for the Villa women’s team.

Ok fair enough
I thought there’d be a reasonable explanation that I’d overlooked
Title: Re: Chris Heck - President of Business Operations
Post by: DB on January 04, 2025, 08:38:14 PM
Lots of empty seats today , maybe the weather didn't help mind .

More than 40k there today yet again.

Don’t worry, he’s obsessed with our attendances / ticket sales.

I thought VT was a season ticket holder. Although he does seem to be on the match thread more than most. Maybe he always has a good 5g signal.

…or maybe it’s ’cos of all those empty seats, he can get a signal.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on January 04, 2025, 08:49:50 PM
42386 tickets sold… apparently.

Busiest I have seen it this season in my 5 visits. Includes Juve and Arse.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on January 04, 2025, 08:54:16 PM
Lots of empty seats today , maybe the weather didn't help mind .

More than 40k there today yet again.

Don’t worry, he’s obsessed with our attendances / ticket sales.

I thought VT was a season ticket holder. Although he does seem to be on the match thread more then most. Maybe he always has a good 5g signal.
I am a ST holder who for various reasons cannot get there most weeks so I sell back to the club when possible .
There were lots of empties in the trinity lower today which is unusual. Maybe it was people just not turning up due to the weather warnings .
Title: Re: Chris Heck - President of Business Operations
Post by: Exeter 77 on January 04, 2025, 09:18:47 PM
I think Bardell met that man that night and flagged it on Twitter. Don't know if the club acted on it though.
I'm not sure if it's the same bloke but it could be. He definitely told me he hadn't had anything back from the club.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on January 05, 2025, 12:01:35 AM
Pretty full today.  Lots to moan about but I don’t think its fair to say there were loads of empty seats on this occasion.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on January 05, 2025, 12:07:26 AM
They don’t want season ticket holders. Well that’s not true, maybe they want season ticket holders who’ll buy a shirt, programme, burger and five pints every single home game. Our Chris will just keep turning up the heat until we manage to meet this target, by which time many of us will have long since failed the affluence test.

Hence my comment about the change in direction. We went from planning to spend a shit ton of money making the ground bigger to cater to demand that has been there since 2018 to actually spending a shit ton of money just gentrifying the existing ground there since 2001 and pissing off a lot of people with price hikes.

Plain as day what the change has been. They are after a different clientele rather than  a bigger arena for the existing match-going crowd.It leaves a sour taste
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on January 05, 2025, 12:14:18 AM
Pretty full today.  Lots to moan about but I don’t think its fair to say there were loads of empty seats on this occasion.
Certainly was lower trinity , the TV don't lie .
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 05, 2025, 12:25:50 AM
Pretty full today.  Lots to moan about but I don’t think its fair to say there were loads of empty seats on this occasion.
Certainly was lower trinity , the TV don't lie .

I saw your comment during the match on that and didn't really know what you were talking about - a few in the sector closest to the North Stand, but that's about it.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 05, 2025, 12:26:29 AM
And as it happens, I am re-watching the match now, and still don't see what you're on about.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on January 05, 2025, 12:36:13 AM
The thing about season ticket holders is true.  They want day trippers. It’s an American football thing.  Some people fancy going to see the ball game one week.  The next week some other people want to go and see the ball game.  The only problem is the catchment area isn’t the size of California.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on January 05, 2025, 01:26:12 AM
Averaging 41,302 this season in league, CL & cup.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on January 05, 2025, 01:29:08 AM
The attendance on MOTD was stated as 42,450 or thereabouts. Someone is telling porkies.
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on January 05, 2025, 02:00:17 AM
42,386, yesterday.

42,682 is the highest attendance this season, v Manc Utd.
The lowest is 34,851 v Palace in the Carabao Cup.

There are a couple of others sub 40,000 but all the rest are 41K+ or 42k+.

All the attendance figures are in the Guess The Crowd Divisions thread, at the top of every update.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on January 05, 2025, 02:11:52 AM
I’m not suggesting there is any shenanigans on your part Lou’. There clearly wasn’t that many at VP today but the club must give those figures.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on January 05, 2025, 02:20:03 AM
I’m with Tim I could definitely see empty seats in the lower trinity on motd towards the end of the first half mind. The ones by the tunnel.
Title: Re: Chris Heck - President of Business Operations
Post by: Dave on January 05, 2025, 09:10:21 AM
I’m not suggesting there is any shenanigans on your part Lou’. There clearly wasn’t that many at VP today but the club must give those figures.

Aren't these things always tickets sold rather than bodies through the gates?

So any season ticket holder who can't be arsed with the cold is still included in the attendance.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on January 05, 2025, 09:11:23 AM
I’m with Tim I could definitely see empty seats in the lower trinity on motd towards the end of the first half mind. The ones by the tunnel.

Probably not the best time to judge the crowd as people start heading down to get their Bovril from around 35th minute.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on January 05, 2025, 09:34:55 AM
Should we just start publishing gate receipts per game (including GA+ obviously) as opposed to the attendance? That’s all that really matters these days?

Edit - in fact they’d probably publish the till takings before the match result
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on January 05, 2025, 09:57:52 AM
I’m not suggesting there is any shenanigans on your part Lou’. There clearly wasn’t that many at VP today but the club must give those figures.

Aren't these things always tickets sold rather than bodies through the gates?

So any season ticket holder who can't be arsed with the cold is still included in the attendance.

It's been a Premier League rule since about 1996 but it's still used to hint that something iffy's going on.
Title: Re: Chris Heck - President of Business Operations
Post by: saunders_heroes on January 05, 2025, 10:13:47 AM
Empty seats in the lower Trinity were just before half time when a lot of fans leave their seats early. A lot of nitpicking from some fans desperate to put a negative slant on all things Villa. I’ve been going to the Villa since the late ‘70s and this is the biggest consistent support we’ve had in all that time.
Title: Re: Chris Heck - President of Business Operations
Post by: stubbsyandy on January 05, 2025, 10:15:13 AM
This
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on January 05, 2025, 10:15:38 AM
Empty seats in the lower Trinity were just before half time when a lot of fans leave their seats early. A lot of nitpicking from some fans desperate to put a negative slant on all things Heck.
FTFY.
Title: Re: Chris Heck - President of Business Operations
Post by: DeKuip on January 05, 2025, 10:40:45 AM
I bet there’s not a single moment within a game when everyone is at their seat.
Or any game where everyone with a ticket is even in the ground. This time of year especially with a lot of illness around and it being so much hassle to even pass on re-sell your season ticket now.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 05, 2025, 11:02:46 AM
Of course there isn’t.

I also can’t believe we still have to have the “attendance quoted includes people who buy a ticket but don’t come” discussion.

It must be right there as one of the most clarified things on here.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on January 05, 2025, 11:07:17 AM
I bet there’s not a single moment within a game when everyone is at their seat.
Or any game where everyone with a ticket is even in the ground. This time of year especially with a lot of illness around and it being so much hassle to even pass on re-sell your season ticket now.
I know it's pretty much all season tickets only in that middle section of the lower trinity but there were empty seats dotted about it so my take was people had been put off by the arctic conditions or were on holiday / doing other stuff etc .
Title: Re: Chris Heck - President of Business Operations
Post by: DB on January 05, 2025, 11:39:57 AM
Empty seats in the lower Trinity were just before half time when a lot of fans leave their seats early. A lot of nitpicking from some fans desperate to put a negative slant on all things Villa. I’ve been going to the Villa since the late ‘70s and this is the biggest consistent support we’ve had in all that time.

Exactly. I was in the lower Trinity. The odd 1 around me but certainly not loads. Some people just want to kick the club.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on January 05, 2025, 11:49:28 AM
For clarity I don’t.  I’m just telling you what I saw.  I cannot put any more context on it than that.  It looked like a pocket by the tunnel.  Maybe they all are fans of bovril and no one else around that area is. Maybe they all needed to empty their bowels at exactly the same time.  I simply don’t know.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on January 05, 2025, 11:57:35 AM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base


Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on January 05, 2025, 12:04:20 PM
For clarity I don’t.  I’m just telling you what I saw.  I cannot put any more context on it than that.  It looked like a pocket by the tunnel.  Maybe they all are fans of bovril and no one else around that area is. Maybe they all needed to empty their bowels at exactly the same time.  I simply don’t know.
Just watched the 3 min official premier league highlights reel . On 5 seconds in there's a good view of the lower trinity the block right of the dugout and there's a smattering of empty seats . Then either side of the tunnel there are large pockets of empties , perhaps these are Hecks GA + seats
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on January 05, 2025, 12:11:14 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base

I don’t think anyone is denying he’s a twat John and what he’s doing to the fan base it’s just that it gets very tiring explaining to people that NOT every empty seat is down to a decision he’s made. I’ve left my seat empty once this season as I forgot to put it back on sale and my son couldn’t go but that’s hardly Heck’s fault.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on January 05, 2025, 12:12:00 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on January 05, 2025, 12:18:11 PM
Empty seats in the lower Trinity were just before half time when a lot of fans leave their seats early. A lot of nitpicking from some fans desperate to put a negative slant on all things Villa. I’ve been going to the Villa since the late ‘70s and this is the biggest consistent support we’ve had in all that time.

Correct - what did we top out at under O'Neil about 38-39k.

Even at the inception of Prem League when we were a bigger draw than most high 20k was norm.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on January 05, 2025, 12:33:53 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on January 05, 2025, 12:37:21 PM
I’m not suggesting there is any shenanigans on your part Lou’. There clearly wasn’t that many at VP today but the club must give those figures.

Not a problem, Brend’W; there’ve been some surprising figures provided by VP now and then, as I know!
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on January 05, 2025, 12:43:21 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on January 05, 2025, 12:46:11 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.
I think it’s a case of him supporting the Villa and not supporting Heck, I don’t see the hypocracy.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on January 05, 2025, 12:47:56 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.
I think it’s a case of him supporting the Villa and not supporting Heck, I don’t see the hypocracy.

That's absolutely fine but don't get uppity with fans who don't agree with you because at the end of the day, he is just doing his job.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on January 05, 2025, 01:03:12 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.

That’s me being told
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on January 05, 2025, 01:23:50 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.

Not really, Heck doesn't want season ticket holders at the champions league games he's set that price to try and deter us from buying them. If we don't go in protest then he's done what he set out to do because then the ticket gets sold for £97 instead of £80.  So it's a strange protest but the actual protest is to buy your ticket that way you are doing what Heck doesn't want you to do.

The £17 increase from season ticket to non season ticket prices isn't a lot but but if  every season ticket holder buys their champions league ticket then that's the best part of £500k that Heck misses out on. So as I've said it's a strange one but the actual protest isn't not buying your ticket it's to buy your ticket because then you're doing what Heck doesn't want.

On a side note is there a reason that attendances have to be announced? Because why does the actual attendance figure matter to us fans. Empty seats don't look good but the figure doesn't really matter to us fans tbh
Title: Re: Chris Heck - President of Business Operations
Post by: Skerra on January 05, 2025, 02:06:50 PM
The attendance on MOTD was stated as 42,450 or thereabouts. Someone is telling porkies.
From all the empty seats around me, I’d take at least 1,000 off of that figure. These “false” figures are really not helping me with the “Guess the crowd” competition, God damn it!!
Title: Re: Chris Heck - President of Business Operations
Post by: aj2k77 on January 05, 2025, 02:11:15 PM
There will have been plenty of season ticket holders who didn't go. Anecdotal evidence here but 4 mates didn't bother leaving the pre match pub...
Title: Re: Chris Heck - President of Business Operations
Post by: saunders_heroes on January 05, 2025, 02:18:43 PM
There will have been plenty of season ticket holders who didn't go. Anecdotal evidence here but 4 mates didn't bother leaving the pre match pub...

It’s always been like that. God knows why some fans are pointing it out now as if it’s breaking news.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on January 05, 2025, 03:36:28 PM
There will have been plenty of season ticket holders who didn't go. Anecdotal evidence here but 4 mates didn't bother leaving the pre match pub...
Which kind of underlines the point I was making, on TV you could see plenty of empty seats in the lower trinity .
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on January 05, 2025, 03:57:14 PM
It seems to me that there's always something that happens at other clubs but we always take as a personal insult.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on January 05, 2025, 04:05:47 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.

Not really, Heck doesn't want season ticket holders at the champions league games he's set that price to try and deter us from buying them. If we don't go in protest then he's done what he set out to do because then the ticket gets sold for £97 instead of £80.  So it's a strange protest but the actual protest is to buy your ticket that way you are doing what Heck doesn't want you to do.

The £17 increase from season ticket to non season ticket prices isn't a lot but but if  every season ticket holder buys their champions league ticket then that's the best part of £500k that Heck misses out on. So as I've said it's a strange one but the actual protest isn't not buying your ticket it's to buy your ticket because then you're doing what Heck doesn't want.

On a side note is there a reason that attendances have to be announced? Because why does the actual attendance figure matter to us fans. Empty seats don't look good but the figure doesn't really matter to us fans tbh

Heck’s not missing out on that £500k mate.
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on January 05, 2025, 08:30:00 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.

Not really, Heck doesn't want season ticket holders at the champions league games he's set that price to try and deter us from buying them. If we don't go in protest then he's done what he set out to do because then the ticket gets sold for £97 instead of £80.  So it's a strange protest but the actual protest is to buy your ticket that way you are doing what Heck doesn't want you to do.

The £17 increase from season ticket to non season ticket prices isn't a lot but but if  every season ticket holder buys their champions league ticket then that's the best part of £500k that Heck misses out on. So as I've said it's a strange one but the actual protest isn't not buying your ticket it's to buy your ticket because then you're doing what Heck doesn't want.

On a side note is there a reason that attendances have to be announced? Because why does the actual attendance figure matter to us fans. Empty seats don't look good but the figure doesn't really matter to us fans tbh

Heck’s not missing out on that £500k mate.

He is if every season ticket holder claim their seat for the Champions league game.

He'll get £500k more if none of us season ticket holders claim their seat for the Champions league games.

Not difficult to work out but I'll put it in simple terms for you, season ticket price £80 non season ticket price £97 so that's a difference of £17 so if you times that £17 by the amount of season ticket holders we have that's just under £500k  so yes if every season ticket holder claims their champions league ticket Heck does miss out on just under £500k.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on January 05, 2025, 08:33:21 PM
All those EPL games too where he won't let ST holders sell their seats until all his GA + packages are sold then he sells them at top dollar even though the seats already paid for and only refunds 80% to the ST holder . The bloke is an absolute wanker .
Title: Re: Chris Heck - President of Business Operations
Post by: Meanwood Villa on January 05, 2025, 09:29:34 PM
I think the point being made is it's not Heck who personally does or doesn't get the money
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on January 05, 2025, 09:50:35 PM
I think the point being made is it's not Heck who personally does or doesn't get the money

Ultimately he will because that extra £500k per game helps him to his £400 million turnover ASAP fuck the long term consequences goal.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on January 05, 2025, 09:53:26 PM
I think the point being made is it's not Heck who personally does or doesn't get the money
I'd imagine he's on an incentivised rewards package , basic salary plus bonus for achieving certain targets . All speculation but that would be my guess , hence the very aggressive strategy .
Title: Re: Chris Heck - President of Business Operations
Post by: Villatillidie25 on January 05, 2025, 09:53:49 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.

Not really, Heck doesn't want season ticket holders at the champions league games he's set that price to try and deter us from buying them. If we don't go in protest then he's done what he set out to do because then the ticket gets sold for £97 instead of £80.  So it's a strange protest but the actual protest is to buy your ticket that way you are doing what Heck doesn't want you to do.

The £17 increase from season ticket to non season ticket prices isn't a lot but but if  every season ticket holder buys their champions league ticket then that's the best part of £500k that Heck misses out on. So as I've said it's a strange one but the actual protest isn't not buying your ticket it's to buy your ticket because then you're doing what Heck doesn't want.

On a side note is there a reason that attendances have to be announced? Because why does the actual attendance figure matter to us fans. Empty seats don't look good but the figure doesn't really matter to us fans tbh

Heck’s not missing out on that £500k mate.

He is if every season ticket holder claim their seat for the Champions league game.

He'll get £500k more if none of us season ticket holders claim their seat for the Champions league games.

Not difficult to work out but I'll put it in simple terms for you, season ticket price £80 non season ticket price £97 so that's a difference of £17 so if you times that £17 by the amount of season ticket holders we have that's just under £500k  so yes if every season ticket holder claims their champions league ticket Heck does miss out on just under £500k.

This feels a very strange wagon to hitch yourself too. It’s pretty common for loyalty to be rewarded with discounted prices vs the open market.
Would he rather the extra £17 per ticket? probably but he’d rather £80 than £0. He will have done the maths estimating how many will purchase at £80 and how much demand there will be at £90+ in an attempt to maximise total revenue, which will include the vast majority being sold at £80.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on January 05, 2025, 10:12:52 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.

Not really, Heck doesn't want season ticket holders at the champions league games he's set that price to try and deter us from buying them. If we don't go in protest then he's done what he set out to do because then the ticket gets sold for £97 instead of £80.  So it's a strange protest but the actual protest is to buy your ticket that way you are doing what Heck doesn't want you to do.

The £17 increase from season ticket to non season ticket prices isn't a lot but but if  every season ticket holder buys their champions league ticket then that's the best part of £500k that Heck misses out on. So as I've said it's a strange one but the actual protest isn't not buying your ticket it's to buy your ticket because then you're doing what Heck doesn't want.

On a side note is there a reason that attendances have to be announced? Because why does the actual attendance figure matter to us fans. Empty seats don't look good but the figure doesn't really matter to us fans tbh

Heck’s not missing out on that £500k mate.

He is if every season ticket holder claim their seat for the Champions league game.

He'll get £500k more if none of us season ticket holders claim their seat for the Champions league games.

Not difficult to work out but I'll put it in simple terms for you, season ticket price £80 non season ticket price £97 so that's a difference of £17 so if you times that £17 by the amount of season ticket holders we have that's just under £500k  so yes if every season ticket holder claims their champions league ticket Heck does miss out on just under £500k.

This feels a very strange wagon to hitch yourself too. It’s pretty common for loyalty to be rewarded with discounted prices vs the open market.
Would he rather the extra £17 per ticket? probably but he’d rather £80 than £0. He will have done the maths estimating how many will purchase at £80 and how much demand there will be at £90+ in an attempt to maximise total revenue, which will include the vast majority being sold at £80.
Loyalty being rewarded !? Are you having a laugh ! Talk to ST holders for decades booted out of seats to make way for new fans . Etc etc etc .
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on January 05, 2025, 11:40:59 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.

Not really, Heck doesn't want season ticket holders at the champions league games he's set that price to try and deter us from buying them. If we don't go in protest then he's done what he set out to do because then the ticket gets sold for £97 instead of £80.  So it's a strange protest but the actual protest is to buy your ticket that way you are doing what Heck doesn't want you to do.

The £17 increase from season ticket to non season ticket prices isn't a lot but but if  every season ticket holder buys their champions league ticket then that's the best part of £500k that Heck misses out on. So as I've said it's a strange one but the actual protest isn't not buying your ticket it's to buy your ticket because then you're doing what Heck doesn't want.

On a side note is there a reason that attendances have to be announced? Because why does the actual attendance figure matter to us fans. Empty seats don't look good but the figure doesn't really matter to us fans tbh

Heck’s not missing out on that £500k mate.

He is if every season ticket holder claim their seat for the Champions league game.

He'll get £500k more if none of us season ticket holders claim their seat for the Champions league games.

Not difficult to work out but I'll put it in simple terms for you, season ticket price £80 non season ticket price £97 so that's a difference of £17 so if you times that £17 by the amount of season ticket holders we have that's just under £500k  so yes if every season ticket holder claims their champions league ticket Heck does miss out on just under £500k.

This feels a very strange wagon to hitch yourself too. It’s pretty common for loyalty to be rewarded with discounted prices vs the open market.
Would he rather the extra £17 per ticket? probably but he’d rather £80 than £0. He will have done the maths estimating how many will purchase at £80 and how much demand there will be at £90+ in an attempt to maximise total revenue, which will include the vast majority being sold at £80.

Where have you been? Heck doesn't give a shit about loyalty his actions prove that, you can bet your last £10 that he'd rather get the extra £17 per game.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on January 06, 2025, 01:50:43 AM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.

Not really, Heck doesn't want season ticket holders at the champions league games he's set that price to try and deter us from buying them. If we don't go in protest then he's done what he set out to do because then the ticket gets sold for £97 instead of £80.  So it's a strange protest but the actual protest is to buy your ticket that way you are doing what Heck doesn't want you to do.

The £17 increase from season ticket to non season ticket prices isn't a lot but but if  every season ticket holder buys their champions league ticket then that's the best part of £500k that Heck misses out on. So as I've said it's a strange one but the actual protest isn't not buying your ticket it's to buy your ticket because then you're doing what Heck doesn't want.

On a side note is there a reason that attendances have to be announced? Because why does the actual attendance figure matter to us fans. Empty seats don't look good but the figure doesn't really matter to us fans tbh

Heck’s not missing out on that £500k mate.

He is if every season ticket holder claim their seat for the Champions league game.

He'll get £500k more if none of us season ticket holders claim their seat for the Champions league games.

Not difficult to work out but I'll put it in simple terms for you, season ticket price £80 non season ticket price £97 so that's a difference of £17 so if you times that £17 by the amount of season ticket holders we have that's just under £500k  so yes if every season ticket holder claims their champions league ticket Heck does miss out on just under £500k.

No need for the remedial arithmetic. I’m just pointing out that he doesn’t get it paid into his bank account.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on January 06, 2025, 06:49:06 AM
Remedial arithmetic 🤣
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on January 06, 2025, 11:56:50 AM
Just playing Devil's Advocate here, but do expensive tickets and high revenue = success?
Liverpool have no category A/B games, cheapest ticket for an adult £9. Top of the League.
Forest..crap revenue, reasonably priced tickets ..2nd in League.
Spurs..eye watering tickets, huge revenue ...crap
Man Utd..revenue to rival the world's best ...crap
Chelsea..spent £1B on players...behind Forest..
Atalanta...top of Serie A..
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 06, 2025, 12:32:58 PM
Just playing Devil's Advocate here, but do expensive tickets and high revenue = success?
Liverpool have no category A/B games, cheapest ticket for an adult £9. Top of the League.
Forest..crap revenue, reasonably priced tickets ..2nd in League.
Spurs..eye watering tickets, huge revenue ...crap
Man Utd..revenue to rival the world's best ...crap
Chelsea..spent £1B on players...behind Forest..
Atalanta...top of Serie A..


I get your general point and agree, it's no absolute guarantee of success.

However, I would say that, playing devil's advocate, how often are Forest ahead of Chelsea, how often are Man United in the bottom half of the table and this shit, and how often are Atlanta top of Serie A?

If you were looking at the Premier League, for example, you'd really need to look over an extended period of time, and then you'd find that revenue, expenditure and league positions reflect the financials. Esp with things like wage bill.
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on January 06, 2025, 12:41:22 PM
There was an empty seat next to me
Because it was my daughters who couldn’t go yesterday, tried to get rid of the ticket but no takers

The ground look pretty full to me yesterday to be honest

But that’s fuck all to do with Chris heck he’s an absolute twat who will have done more harm than good by the time he leaves
all you guys and gals wearing the ‘he’s just doing his job’ T-shirt can fuck right off he’s a dangerous man destroying parts of the fan base




How many Champions League games have you been to John out of interest?

All the home ones so far

You see, telling people they can 'fuck right off' with their alternative view of what Heck is doing  then handing over £80 for a match smacks of hypocrisy.

Not really, Heck doesn't want season ticket holders at the champions league games he's set that price to try and deter us from buying them. If we don't go in protest then he's done what he set out to do because then the ticket gets sold for £97 instead of £80.  So it's a strange protest but the actual protest is to buy your ticket that way you are doing what Heck doesn't want you to do.

The £17 increase from season ticket to non season ticket prices isn't a lot but but if  every season ticket holder buys their champions league ticket then that's the best part of £500k that Heck misses out on. So as I've said it's a strange one but the actual protest isn't not buying your ticket it's to buy your ticket because then you're doing what Heck doesn't want.

On a side note is there a reason that attendances have to be announced? Because why does the actual attendance figure matter to us fans. Empty seats don't look good but the figure doesn't really matter to us fans tbh

Heck’s not missing out on that £500k mate.

He is if every season ticket holder claim their seat for the Champions league game.

He'll get £500k more if none of us season ticket holders claim their seat for the Champions league games.

Not difficult to work out but I'll put it in simple terms for you, season ticket price £80 non season ticket price £97 so that's a difference of £17 so if you times that £17 by the amount of season ticket holders we have that's just under £500k  so yes if every season ticket holder claims their champions league ticket Heck does miss out on just under £500k.

No need for the remedial arithmetic. I’m just pointing out that he doesn’t get it paid into his bank account.

It's all about getting to the magic £400 million turnover so that Heck can get his bonus and run away. £500k extra per champions league game will help that. The £500k  obviously doesn't go into his account but the bonus it helps him get does.

End of the day he doesn't care about the damage he's doing between the club and it's fans because he won't be here to long enough for it to bother him. Remember he has form his last job in charge off a Football (soccer) club saw him sacked because he made the relationship between the club and it's fans toxic, sound familiar?
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on January 06, 2025, 02:40:29 PM
Remedial arithmetic 🤣

Yeah, 11 Plus level at least...
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on January 06, 2025, 02:58:02 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?



Title: Re: Chris Heck - President of Business Operations
Post by: Nii Lamptey on January 06, 2025, 03:15:40 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?


I wouldn't call it 'magical', if alienating your fanbase by pricing loyal long term fans out of seeing something they've waited 40 years to witness, is the only way to achieve it. Thinking about it, I've paid nearly half the cost of my season ticket to watch 4 Champions League matches?! Two of which, Bologna and Celtic - An absolute joke at that price, and had it not been something I've waited desperately to see at Villa Park, I would not have parted with a penny.

With the ridiculous amounts of money in football now through TV deals, player transfer fees (*and their salaries), and then expecting fans to be able to pay inflated ticket prices to match (*despite OUR income not rising proportionately), something has to give. The TV deals/prize money is being used for the wrong purpose - It's primary goal should be subsidising fans costs, as without fans, there is no football.

Football is getting greedier, and it feels like authorities outside of football need to get involved now (*ie. The Government), before it eats itself.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on January 06, 2025, 03:20:41 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?

I would simply monetise gratitude, obsequiousness and the knowing of one's place. I would also harness the energy produced by the collective grovelling of working class Tories and sell it to the national grid.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on January 06, 2025, 03:23:44 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?
Better sponsorship deals like the big boys do . This is an area Heck and his team should focus on And sweat harder, rather than bleeding the average fan into poverty
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on January 06, 2025, 03:36:19 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?

Padded seats and crap food isn't going to achieve it either. Improved capacity 50K to 60K and better sponsorship rates will go someway though. Even so, from where we were to where we are now and expecting that sort of turnover isn't realistic. The main thing that needs to be done is achieving sustained success and a few trophies to keep the demand high. As has been said by many on here, what happens on the pitch reflects nearly everything off it. Heck's poor value range of packages could do more harm than good long term but then, Heck isn't thinking long term.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on January 06, 2025, 03:40:11 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?
Better sponsorship deals like the big boys do . This is an area Heck and his team should focus on And sweat harder, rather than bleeding the average fan into poverty

He has to be fair. We are not gonna get deals like the 'big boys' as not a global brand i.e. likes  of Liverpool, Citeh, ManaUre etc... we are not there, yet.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on January 06, 2025, 03:43:21 PM
I couldn't give a fuck if our turnover gets to £400m or not, I use an iPhone but I dont know what Apples sales target is this year, and if I did I wouldn't give a fuck about that either.
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on January 06, 2025, 03:47:41 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?

knock the north stand down,  have it purpose built to have GA+ in it and because it's in a purpose stand they could charge more than what they are charging because it wouldn't be in a stand that's nearly 50 years old and well passed its best.  But then I'd be looking to regularly get £400 million turnover unlike Hecks do it once then run away.

Oh yeah and better sponsorship, for example we haven't got any sponsorship on our pre match warm up tops. 
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on January 06, 2025, 03:58:09 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?

I'd make your season ticket alone cost £200m.




Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on January 06, 2025, 04:16:12 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?

I'd make your season ticket alone cost £200m.


The quote fail apart, that gave me the first good laugh of the day.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on January 06, 2025, 04:27:55 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?

knock the north stand down,  have it purpose built to have GA+ in it and because it's in a purpose stand they could charge more than what they are charging because it wouldn't be in a stand that's nearly 50 years old and well passed its best.  But then I'd be looking to regularly get £400 million turnover unlike Hecks do it once then run away.

Oh yeah and better sponsorship, for example we haven't got any sponsorship on our pre match warm up tops.

This.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on January 06, 2025, 05:05:23 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?





Hope the moaners don’t go to the games hypocrites if they do apparently
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on January 06, 2025, 05:47:17 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?





Hope the moaners don’t go to the games hypocrites if they do apparently
I hate Heck and most of what he is implementing at the club, I go to all home games, I hate the choice of game for the anniversary celebration, I’m going to the game

I’ll join you on the hypocrite step John
Title: Re: Chris Heck - President of Business Operations
Post by: john e on January 06, 2025, 05:58:44 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?





Hope the moaners don’t go to the games hypocrites if they do apparently
I hate Heck and most of what he is implementing at the club, I go to all home games, I hate the choice of game for the anniversary celebration, I’m going to the game

I’ll join you on the hypocrite step John

Your welcome mate
It’s a big step
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on January 06, 2025, 06:58:04 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?



I'd make your season ticket alone cost £200m.

Agree

Instant multi million pound price tag for anyone born in 1964.

Title: Re: Chris Heck - President of Business Operations
Post by: amfy on January 06, 2025, 07:15:31 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?


I wouldn't call it 'magical', if alienating your fanbase by pricing loyal long term fans out of seeing something they've waited 40 years to witness, is the only way to achieve it. Thinking about it, I've paid nearly half the cost of my season ticket to watch 4 Champions League matches?! Two of which, Bologna and Celtic - An absolute joke at that price, and had it not been something I've waited desperately to see at Villa Park, I would not have parted with a penny.

With the ridiculous amounts of money in football now through TV deals, player transfer fees (*and their salaries), and then expecting fans to be able to pay inflated ticket prices to match (*despite OUR income not rising proportionately), something has to give. The TV deals/prize money is being used for the wrong purpose - It's primary goal should be subsidising fans costs, as without fans, there is no football.

Football is getting greedier, and it feels like authorities outside of football need to get involved now (*ie. The Government), before it eats itself.


See this is the thing. When anyone says that female footballers shouldn’t be paid the same as male footballers because their game doesn’t generate the income the male game does, they are absolutely right.

The bit they are missing is that male footballers are being paid wages that their game doesn’t generate either, & so they keep squeezing us to try and find that money.

Whilst they allow some clubs to continue with money they haven’t generated from their support, but not others, we will continue to price out people who would support the club through thick & thin, & try to stagger onwards with people who will cough up now out of loyalty but won't be able to afford it indefinitely, combined with people who can afford it but eventually won’t want to because they weren’t that committed in the first place.

The problem is with the game overall, I honestly believe that until and example has been made of Man City, the entire game is on self destruct. In fact, we’re almost certainly already past the tipping point.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on January 06, 2025, 07:20:52 PM
It’s been eye opening to see prices in Europe this year. I paid 7 in Dortmund; 13 in Leipzig and 18 in Monaco.

Bit of a contrast with our prices.

I do wonder if one of the reasons we are doing so well in Champions League is because we pay our players so much more than the likes of Bologna, Leipzig, Young Boys and even Juventus. I assume Bayern do pay more than us?

Sky seems to have created a different ecosystem here which is why the continentals were keen to form a super league!
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on January 06, 2025, 07:23:53 PM
I'd guess that Bayern pay their stars more than we do but that our cannon fodder will be on much more than theirs.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on January 06, 2025, 08:10:22 PM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?


I wouldn't call it 'magical', if alienating your fanbase by pricing loyal long term fans out of seeing something they've waited 40 years to witness, is the only way to achieve it. Thinking about it, I've paid nearly half the cost of my season ticket to watch 4 Champions League matches?! Two of which, Bologna and Celtic - An absolute joke at that price, and had it not been something I've waited desperately to see at Villa Park, I would not have parted with a penny.

With the ridiculous amounts of money in football now through TV deals, player transfer fees (*and their salaries), and then expecting fans to be able to pay inflated ticket prices to match (*despite OUR income not rising proportionately), something has to give. The TV deals/prize money is being used for the wrong purpose - It's primary goal should be subsidising fans costs, as without fans, there is no football.

Football is getting greedier, and it feels like authorities outside of football need to get involved now (*ie. The Government), before it eats itself.


See this is the thing. When anyone says that female footballers shouldn’t be paid the same as male footballers because their game doesn’t generate the income the make game does, they are absolutely right.

The bit they are missing is that male footballers are being paid wages that their game doesn’t generate either, & so they keep squeezing us to try and find that money.

Whilst they allow some clubs to continue with money they haven’t generated from their support, but not others, we will continue to price out people who would support the club through thick & thin, & try to stagger onwards with people who will cough up now out of loyalty but won't be able to afford it indefinitely, combined with people who can afford it but eventually won’t want to because they weren’t that committed in the first place.

The problem is with the game overall, I honestly believe that until and example has been made of Man City, the entire game is on self destruct. In fact, we’re almost certainly already past the tipping point.

Agree, Great post
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on January 08, 2025, 07:10:07 AM
Just playing Devil's Advocate here, but do expensive tickets and high revenue = success?
Liverpool have no category A/B games, cheapest ticket for an adult £9. Top of the League.
Forest..crap revenue, reasonably priced tickets ..2nd in League.
Spurs..eye watering tickets, huge revenue ...crap
Man Utd..revenue to rival the world's best ...crap
Chelsea..spent £1B on players...behind Forest..
Atalanta...top of Serie A..


Boffins have previously stated the strongest correlation between success/failure is wages.  You might fluke it for a while but eventually the improving players will demand a rise or leave to get one.
Title: Re: Chris Heck - President of Business Operations
Post by: Ian. on January 08, 2025, 07:13:12 AM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?


I wouldn't call it 'magical', if alienating your fanbase by pricing loyal long term fans out of seeing something they've waited 40 years to witness, is the only way to achieve it. Thinking about it, I've paid nearly half the cost of my season ticket to watch 4 Champions League matches?! Two of which, Bologna and Celtic - An absolute joke at that price, and had it not been something I've waited desperately to see at Villa Park, I would not have parted with a penny.

With the ridiculous amounts of money in football now through TV deals, player transfer fees (*and their salaries), and then expecting fans to be able to pay inflated ticket prices to match (*despite OUR income not rising proportionately), something has to give. The TV deals/prize money is being used for the wrong purpose - It's primary goal should be subsidising fans costs, as without fans, there is no football.

Football is getting greedier, and it feels like authorities outside of football need to get involved now (*ie. The Government), before it eats itself.


See this is the thing. When anyone says that female footballers shouldn’t be paid the same as male footballers because their game doesn’t generate the income the male game does, they are absolutely right.

The bit they are missing is that male footballers are being paid wages that their game doesn’t generate either, & so they keep squeezing us to try and find that money.

Whilst they allow some clubs to continue with money they haven’t generated from their support, but not others, we will continue to price out people who would support the club through thick & thin, & try to stagger onwards with people who will cough up now out of loyalty but won't be able to afford it indefinitely, combined with people who can afford it but eventually won’t want to because they weren’t that committed in the first place.

The problem is with the game overall, I honestly believe that until and example has been made of Man City, the entire game is on self destruct. In fact, we’re almost certainly already past the tipping point.

Excellent post Amfy
Title: Re: Chris Heck - President of Business Operations
Post by: Towser on January 08, 2025, 07:44:06 AM
Quote from: amfy

See this is the thing. When anyone says that female footballers shouldn’t be paid the same as male footballers because their game doesn’t generate the income the male game does, they are absolutely right.

The bit they are missing is that male footballers are being paid wages that their game doesn’t generate either, & so they keep squeezing us to try and find that money.

Whilst they allow some clubs to continue with money they haven’t generated from their support, but not others, we will continue to price out people who would support the club through thick & thin, & try to stagger onwards with people who will cough up now out of loyalty but won't be able to afford it indefinitely, combined with people who can afford it but eventually won’t want to because they weren’t that committed in the first place.

The problem is with the game overall, I honestly believe that until and example has been made of Man City, the entire game is on self destruct. In fact, we’re almost certainly already past the tipping point.
Brilliant post amfy, the bold bit is where I am, currently paying almost £1k each for me and my Wife, I am 65 this year, retirement is next year, I am sure I wont be able to afford it once we retire, even if we still want to go, been going since 1972, used to go home, away everywhere, stopped the away games a few years ago and fear our home attendances will also be stopping in the next couple of years, goodness knows how much a ticket will be next year but I am guessing it will be over £1k each

Edited to add, please can we win the FA Cup before I stop going?
Title: Re: Chris Heck - President of Business Operations
Post by: The Edge on January 08, 2025, 08:27:58 AM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?

I would simply monetise gratitude, obsequiousness and the knowing of one's place. I would also harness the energy produced by the collective grovelling of working class Tories and sell it to the national grid.
Applause 👏🏻
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on January 08, 2025, 11:31:47 AM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?


I wouldn't call it 'magical', if alienating your fanbase by pricing loyal long term fans out of seeing something they've waited 40 years to witness, is the only way to achieve it. Thinking about it, I've paid nearly half the cost of my season ticket to watch 4 Champions League matches?! Two of which, Bologna and Celtic - An absolute joke at that price, and had it not been something I've waited desperately to see at Villa Park, I would not have parted with a penny.

With the ridiculous amounts of money in football now through TV deals, player transfer fees (*and their salaries), and then expecting fans to be able to pay inflated ticket prices to match (*despite OUR income not rising proportionately), something has to give. The TV deals/prize money is being used for the wrong purpose - It's primary goal should be subsidising fans costs, as without fans, there is no football.

Football is getting greedier, and it feels like authorities outside of football need to get involved now (*ie. The Government), before it eats itself.


See this is the thing. When anyone says that female footballers shouldn’t be paid the same as male footballers because their game doesn’t generate the income the male game does, they are absolutely right.

The bit they are missing is that male footballers are being paid wages that their game doesn’t generate either, & so they keep squeezing us to try and find that money.

Whilst they allow some clubs to continue with money they haven’t generated from their support, but not others, we will continue to price out people who would support the club through thick & thin, & try to stagger onwards with people who will cough up now out of loyalty but won't be able to afford it indefinitely, combined with people who can afford it but eventually won’t want to because they weren’t that committed in the first place.

The problem is with the game overall, I honestly believe that until and example has been made of Man City, the entire game is on self destruct. In fact, we’re almost certainly already past the tipping point.

Your post is good Amfy. I agree with a lot of it. I also agree to an extent with the paragraph highlighted. 

For many years, 20+ at least we've been predicting the self destruction of the game.  It hasn't happened, in fact, our support has got stronger.  We even discussed the lack of younger fans at games and the average age being 40 something when we (some of us) were 40 something. It's probably 40 something these days too but there are plenty of younger fans....almost as though they suddenly appeared and they seem just as, or more committed than we did 30 or 40 years ago despite their need to participate in computer games. Talk of 'tipping points' 'football eating itself' and the like is all based around the self belief that our time is the important time, the datum line that we should plan the future progress of the club on.  It isn't. 
Title: Re: Chris Heck - President of Business Operations
Post by: algy on January 08, 2025, 11:55:34 AM
The fans on here that are moaning about Heck, how would they get our turnover to the magic £400 million?


I wouldn't call it 'magical', if alienating your fanbase by pricing loyal long term fans out of seeing something they've waited 40 years to witness, is the only way to achieve it. Thinking about it, I've paid nearly half the cost of my season ticket to watch 4 Champions League matches?! Two of which, Bologna and Celtic - An absolute joke at that price, and had it not been something I've waited desperately to see at Villa Park, I would not have parted with a penny.

With the ridiculous amounts of money in football now through TV deals, player transfer fees (*and their salaries), and then expecting fans to be able to pay inflated ticket prices to match (*despite OUR income not rising proportionately), something has to give. The TV deals/prize money is being used for the wrong purpose - It's primary goal should be subsidising fans costs, as without fans, there is no football.

Football is getting greedier, and it feels like authorities outside of football need to get involved now (*ie. The Government), before it eats itself.


See this is the thing. When anyone says that female footballers shouldn’t be paid the same as male footballers because their game doesn’t generate the income the male game does, they are absolutely right.

The bit they are missing is that male footballers are being paid wages that their game doesn’t generate either, & so they keep squeezing us to try and find that money.

Whilst they allow some clubs to continue with money they haven’t generated from their support, but not others, we will continue to price out people who would support the club through thick & thin, & try to stagger onwards with people who will cough up now out of loyalty but won't be able to afford it indefinitely, combined with people who can afford it but eventually won’t want to because they weren’t that committed in the first place.

The problem is with the game overall, I honestly believe that until and example has been made of Man City, the entire game is on self destruct. In fact, we’re almost certainly already past the tipping point.
(applause)
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on January 08, 2025, 01:15:07 PM
I think that, without Man City and PSG, the costs of football would've stabilised during the last decade but the largesse of those pair dragged everything up another level or 2 and we're still paying for that. I suspect there will be a levelling off soon though because we're well beyond sustainable levels now and that's pinching not just in terms of things like ticket prices and merchandising but also with sponsors, which is why so many clubs are now left with little option but it go with dodgy gambling sites.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on January 11, 2025, 11:42:10 PM
I didn’t know where else to put this but I’ve just watched a West Ham blog from the game.  Loads of them didn’t get in until 15 minutes after kick off due to problems with malfunctioning turnstiles.  Now I’ve no particular sympathy with those twats but yet another example of issues off the pitch.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on January 11, 2025, 11:52:39 PM
The fuckers were in my seat so bollocks to ‘em.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on January 12, 2025, 12:14:20 AM
Actually the blogger was a racist he called Mavroponis a Greek Cnut.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on January 12, 2025, 11:12:15 AM
The fuckers were in my seat so bollocks to ‘em.
Correct :-)
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on January 12, 2025, 04:53:55 PM
I didn’t know where else to put this but I’ve just watched a West Ham blog from the game.  Loads of them didn’t get in until 15 minutes after kick off due to problems with malfunctioning turnstiles.  Now I’ve no particular sympathy with those twats but yet another example of issues off the pitch.

They probably just couldn't scan their tickets properly.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on January 12, 2025, 04:59:49 PM
I didn’t know where else to put this but I’ve just watched a West Ham blog from the game.  Loads of them didn’t get in until 15 minutes after kick off due to problems with malfunctioning turnstiles.  Now I’ve no particular sympathy with those twats but yet another example of issues off the pitch.

They probably just couldn't scan their tickets properly.

Probably though having just one turnstile open for the whole of the upper away section possibly didn't help. Plus they should have turned up at least an hour earlier.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on January 12, 2025, 07:01:25 PM
The fuckers were in my seat so bollocks to ‘em.

My old man said be a Hammers fan?
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 12, 2025, 06:46:03 PM
Serious question, how do we get this American fuck out of our club?

The recent Trump nonsense shows how far removed we are from these people.

We need to get them out of our sport if not our country.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on March 12, 2025, 06:53:08 PM
Serious question, how do we get this American fuck out of our club?

The recent Trump nonsense shows how far removed we are from these people.

We need to get them out of our sport if not our country.

Do you want Wes to go before or after him?
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 12, 2025, 06:56:24 PM
Serious question, how do we get this American fuck out of our club?

The recent Trump nonsense shows how far removed we are from these people.

We need to get them out of our sport if not our country.

Do you want Wes to go before or after him?

I'm fine with him going at the same time.
Title: Re: Chris Heck - President of Business Operations
Post by: charlatan on March 12, 2025, 06:57:53 PM
Surprising call from Max. Time for a VAR CHeck.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 12, 2025, 06:59:32 PM
Im comfortable with not selling our soul to those ultra capitalistic fucks. Chris heck is what he is but he has permission from our owners. So I'm cool with the American influence being fucked off.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on March 12, 2025, 07:03:40 PM
Serious question, how do we get this American fuck out of our club?

The recent Trump nonsense shows how far removed we are from these people.

We need to get them out of our sport if not our country.

Sigh.

He will leave when his contract expires. Probably move to a similar job elsewhere in sportosphere
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 12, 2025, 07:05:12 PM
Sigh.

Thanks for a complete non entity of a reply.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on March 12, 2025, 07:19:59 PM
Sigh.

Thanks for a complete non entity of a reply.
A serious question it wasn't.

He'll leave when his contract is up probably with a huge bonus if turnover breaks the $500m annual.

Do you have any ideas how to remove him? He's appointed not elected. You can write to the owners I suppose.

Enjoy the match.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 12, 2025, 07:33:39 PM
Whilst I still can I'll try to.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on March 13, 2025, 09:25:47 AM
Im comfortable with not selling our soul to those ultra capitalistic fucks. Chris heck is what he is but he has permission from our owners. So I'm cool with the American influence being fucked off.

What about the Egyptian influence?
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on March 13, 2025, 09:54:53 AM
Im comfortable with not selling our soul to those ultra capitalistic fucks. Chris heck is what he is but he has permission from our owners. So I'm cool with the American influence being fucked off.

What about the Egyptian influence?

And the Basque. And French. And .......
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on March 13, 2025, 10:10:26 AM
Im comfortable with not selling our soul to those ultra capitalistic fucks. Chris heck is what he is but he has permission from our owners. So I'm cool with the American influence being fucked off.

What about the Egyptian influence?

The Egyptians are a great bunch of lads.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on March 13, 2025, 10:20:30 AM
Im comfortable with not selling our soul to those ultra capitalistic fucks. Chris heck is what he is but he has permission from our owners. So I'm cool with the American influence being fucked off.

What about the Egyptian influence?

The Egyptians are a great bunch of lads.

Pharaoh-nough
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on March 13, 2025, 10:56:59 AM
Surprising call from Max. Time for a VAR CHeck.

Qualifying for the CL quarter-finals and potentially the FA Cup semi-finals isn't for everyone. Some people would simply prefer to be in the EFL Trophy final, as long as they haven't *checks notes* 'sold their soul'.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 13, 2025, 11:02:22 AM
I guess if you're a TV supporter, all is good currently, so I won't begrudge you that.
Title: Re: Chris Heck - President of Business Operations
Post by: Witton Warrior on March 13, 2025, 11:57:08 AM
I guess if you're a TV supporter, all is good currently, so I won't begrudge you that.

No need for that is there. We try not to do "I'm a better fan than yo"
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on March 13, 2025, 12:04:13 PM
I guess if you're a TV supporter, all is good currently, so I won't begrudge you that.

No need for that is there. We try not to do "I'm a better fan than yo"

I wasn't sure if he was referring to Toronto Villa or TelfordVilla.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 13, 2025, 12:06:05 PM
I guess if you're a TV supporter, all is good currently, so I won't begrudge you that.

No need for that is there. We try not to do "I'm a better fan than yo"

You could just as easily interpret his post as conveying the same message.

The location has nothing to do with it either, it's generally easier to identify people who don't go to matches as they're typically neutral at the very least about Chris Heck. Going to matches doesn't make you a better fan, but it does highlight just how little Heck cares about the fan base more than if you don't attend.

Brushing off people's concerns because we have a great manager does nothing to address this. Where do we go once Unai leaves?
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on March 13, 2025, 12:33:02 PM
Hi Max I think we can afford to him/them some Headroom.
Title: Re: Chris Heck - President of Business Operations
Post by: Lucky Eddie on March 13, 2025, 12:44:10 PM
I guess if you're a TV supporter, all is good currently, so I won't begrudge you that.

No need for that is there. We try not to do "I'm a better fan than yo"

He's right though
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on March 13, 2025, 01:42:53 PM
I guess if you're a TV supporter, all is good currently, so I won't begrudge you that.

No need for that is there. We try not to do "I'm a better fan than yo"

You could just as easily interpret his post as conveying the same message.

The location has nothing to do with it either, it's generally easier to identify people who don't go to matches as they're typically neutral at the very least about Chris Heck. Going to matches doesn't make you a better fan, but it does highlight just how little Heck cares about the fan base more than if you don't attend.

Brushing off people's concerns because we have a great manager does nothing to address this. Where do we go once Unai leaves?

I go to plenty of matches thanks and I’m neutral on Chris Heck so stop making vague generalisations about the fanbase.
Title: Re: Chris Heck - President of Business Operations
Post by: Billy Walker on March 13, 2025, 01:43:37 PM
Serious question, how do we get this American fuck out of our club?

The recent Trump nonsense shows how far removed we are from these people.

We need to get them out of our sport if not our country.

Where would you rank Chris Heck, in terms of communication/revenue generation/ambition/vision etc. out of the following:
Doug Ellis/Steve Stride/Tony Stephens/Abdul Rashid/,
Tom Fox,
Christian Purslow, 
Keith Wyness/Luke Organ,
Paul Faulkner
(I can't think of any others...)

Whilst Heck isn't brilliant at the warm and cuddly communication, I think he is on a completely different level in regards to the rest.  I don't want him out, so in regards to the "How do WE get him out the club?" question, I have to politey say you don't speak for me, Max.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on March 13, 2025, 01:47:44 PM
Interesting question, none of the others were selling a 'product' that was in the most high profile club competition in the World. If you are judging Heck on just his ability to generate revenue, as I reckon the owners are, then he's done brilliantly, but that cant be looked at in isolation apart from what UE has given him to sell.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 13, 2025, 01:50:04 PM
I guess if you're a TV supporter, all is good currently, so I won't begrudge you that.

No need for that is there. We try not to do "I'm a better fan than yo"

You could just as easily interpret his post as conveying the same message.

The location has nothing to do with it either, it's generally easier to identify people who don't go to matches as they're typically neutral at the very least about Chris Heck. Going to matches doesn't make you a better fan, but it does highlight just how little Heck cares about the fan base more than if you don't attend.

Brushing off people's concerns because we have a great manager does nothing to address this. Where do we go once Unai leaves?

I go to plenty of matches thanks and I’m neutral on Chris Heck so stop making vague generalisations about the fanbase.

I said attending matches highlights the issues.

If they don't cause you issues then good for you, I'm glad you're alright Jack.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 13, 2025, 01:52:20 PM
Serious question, how do we get this American fuck out of our club?

The recent Trump nonsense shows how far removed we are from these people.

We need to get them out of our sport if not our country.

Where would you rank Chris Heck, in terms of communication/revenue generation/ambition/vision etc. out of the following:
Doug Ellis/Steve Stride/Tony Stephens/Abdul Rashid/,
Tom Fox,
Christian Purslow, 
Keith Wyness/Luke Organ,
Paul Faulkner
(I can't think of any others...)

Whilst Heck isn't brilliant at the warm and cuddly communication, I think he is on a completely different level in regards to the rest.  I don't want him out, so in regards to the "How do WE get him out the club?" question, I have to politey say you don't speak for me, Max.

So your answer is you do nothing as you're happy. See, it wasn't hard was it.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 13, 2025, 02:02:50 PM
Interesting question, none of the others were selling a 'product' that was in the most high profile club competition in the World. If you are judging Heck on just his ability to generate revenue, as I reckon the owners are, then he's done brilliantly, but that cant be looked at in isolation apart from what UE has given him to sell.

It's exactly this.

I don't think it's a hard sell with Villa right now, and that's because we have a great manager.

The sentiment here seems to be everything off the field at the club is great, fantastic right now, so I'll respect your opinions and leave you to it.

Let's see how it holds up.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 13, 2025, 02:19:55 PM
The sentiment here seems to be everything off the field at the club is great, fantastic right now

I have no idea what makes you think that. Read this thread back further than the recent interactions you had, there has been absolutely tons of criticism of off field stuff. This thread almost entirely consists of people who do not think everything is great off the field.
Title: Re: Chris Heck - President of Business Operations
Post by: villadelph on March 13, 2025, 02:34:34 PM
Serious question, how do we get this American fuck out of our club?

The recent Trump nonsense shows how far removed we are from these people.

We need to get them out of our sport if not our country.

Where would you rank Chris Heck, in terms of communication/revenue generation/ambition/vision etc. out of the following:
Doug Ellis/Steve Stride/Tony Stephens/Abdul Rashid/,
Tom Fox,
Christian Purslow, 
Keith Wyness/Luke Organ,
Paul Faulkner
(I can't think of any others...)

Whilst Heck isn't brilliant at the warm and cuddly communication, I think he is on a completely different level in regards to the rest.  I don't want him out, so in regards to the "How do WE get him out the club?" question, I have to politey say you don't speak for me, Max.

So your answer is you do nothing as you're happy. See, it wasn't hard was it.

I'm curious.. what's your answer to his question?
Title: Re: Chris Heck - President of Business Operations
Post by: UK Redsox on March 13, 2025, 02:37:23 PM
Serious question, how do we get this American fuck out of our club?

The recent Trump nonsense shows how far removed we are from these people.

We need to get them out of our sport if not our country.

Where would you rank Chris Heck, in terms of communication/revenue generation/ambition/vision etc. out of the following:
Doug Ellis/Steve Stride/Tony Stephens/Abdul Rashid/,
Tom Fox,
Christian Purslow, 
Keith Wyness/Luke Organ,
Paul Faulkner
(I can't think of any others...)

Whilst Heck isn't brilliant at the warm and cuddly communication, I think he is on a completely different level in regards to the rest.  I don't want him out, so in regards to the "How do WE get him out the club?" question, I have to politey say you don't speak for me, Max.

So your answer is you do nothing as you're happy. See, it wasn't hard was it.

I'm curious.. what's your answer to his question?

42
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on March 13, 2025, 02:40:15 PM
The sentiment here seems to be everything off the field at the club is great, fantastic right now

I have no idea what makes you think that. Read this thread back further than the recent interactions you had, there has been absolutely tons of criticism of off field stuff. This thread almost entirely consists of people who do not think everything is great off the field.

However most are understanding that He isn't doing it entirely on his own and doing what is requested of him by the board. Edens and Sawiris then have more than enough credit in the bank wth most supporters to be considered as good owners, even by those of us who think Billionaires shouldn't exist.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 13, 2025, 02:53:32 PM
Serious question, how do we get this American fuck out of our club?

The recent Trump nonsense shows how far removed we are from these people.

We need to get them out of our sport if not our country.

Where would you rank Chris Heck, in terms of communication/revenue generation/ambition/vision etc. out of the following:
Doug Ellis/Steve Stride/Tony Stephens/Abdul Rashid/,
Tom Fox,
Christian Purslow, 
Keith Wyness/Luke Organ,
Paul Faulkner
(I can't think of any others...)

Whilst Heck isn't brilliant at the warm and cuddly communication, I think he is on a completely different level in regards to the rest.  I don't want him out, so in regards to the "How do WE get him out the club?" question, I have to politey say you don't speak for me, Max.

So your answer is you do nothing as you're happy. See, it wasn't hard was it.

I'm curious.. what's your answer to his question?

I'd rank him below Christian Purslow, that's my preference.

The others were pretty terrible, I'm happy enough to accept that. It doesn't change my personal opinion on Chris Heck and the contempt he holds supporters in. Most of the others, for all their faults, at least pretended not to.

It is possible to have a middle ground between the two you know (as I thought Purslow was).
Title: Re: Chris Heck - President of Business Operations
Post by: algy on March 13, 2025, 03:15:43 PM
Interesting question, none of the others were selling a 'product' that was in the most high profile club competition in the World. If you are judging Heck on just his ability to generate revenue, as I reckon the owners are, then he's done brilliantly, but that cant be looked at in isolation apart from what UE has given him to sell.

It's exactly this.

I don't think it's a hard sell with Villa right now, and that's because we have a great manager.

The sentiment here seems to be everything off the field at the club is great, fantastic right now, so I'll respect your opinions and leave you to it.

Let's see how it holds up.
I mean, everything's a piece of piss when it's not you doing the work for it.  I think running the country is a piece of piss, and to be frank even Steven Gerrard could get us to at least the Quarter Finals of the European Cup, cos that's what we always do when we're allowed to play in it.  Just like we always beat Bayern Munich when they play them, so they must be really shit.

You see what I mean?  I'm not saying Heck is good or bad or whatever, but I think you can't really write off stuff as being easy just on the basis that the team is doing well on the pitch.

Personally, I've no strong feelings on the guy, just as I've no strong feelings on the CEO of Tesco or whatever.
Title: Re: Chris Heck - President of Business Operations
Post by: Billy Walker on March 13, 2025, 03:20:00 PM
I guess if you're a TV supporter, all is good currently, so I won't begrudge you that.

No need for that is there. We try not to do "I'm a better fan than yo"

You could just as easily interpret his post as conveying the same message.

The location has nothing to do with it either, it's generally easier to identify people who don't go to matches as they're typically neutral at the very least about Chris Heck. Going to matches doesn't make you a better fan, but it does highlight just how little Heck cares about the fan base more than if you don't attend.

Brushing off people's concerns because we have a great manager does nothing to address this. Where do we go once Unai leaves?

I go to plenty of matches thanks and I’m neutral on Chris Heck so stop making vague generalisations about the fanbase.

I said attending matches highlights the issues.

If they don't cause you issues then good for you, I'm glad you're alright Jack.

Interesting question, none of the others were selling a 'product' that was in the most high profile club competition in the World. If you are judging Heck on just his ability to generate revenue, as I reckon the owners are, then he's done brilliantly, but that cant be looked at in isolation apart from what UE has given him to sell.

True, but this is the point, I think. The owners have ambition on and off the pitch and really want to grow the Club, hence someone like Heck has been appointed at a time when someone like Unai is our boss.  You're right to say Unai is the driver of it all but top business people are required to harness it, I think.  Both appointments show genuine ambition from the owners.
Title: Re: Chris Heck - President of Business Operations
Post by: Billy Walker on March 13, 2025, 03:25:32 PM
Serious question, how do we get this American fuck out of our club?

The recent Trump nonsense shows how far removed we are from these people.

We need to get them out of our sport if not our country.

Where would you rank Chris Heck, in terms of communication/revenue generation/ambition/vision etc. out of the following:
Doug Ellis/Steve Stride/Tony Stephens/Abdul Rashid/,
Tom Fox,
Christian Purslow, 
Keith Wyness/Luke Organ,
Paul Faulkner
(I can't think of any others...)

Whilst Heck isn't brilliant at the warm and cuddly communication, I think he is on a completely different level in regards to the rest.  I don't want him out, so in regards to the "How do WE get him out the club?" question, I have to politey say you don't speak for me, Max.

So your answer is you do nothing as you're happy. See, it wasn't hard was it.

I'm curious.. what's your answer to his question?

I'd rank him below Christian Purslow, that's my preference.

The others were pretty terrible, I'm happy enough to accept that. It doesn't change my personal opinion on Chris Heck and the contempt he holds supporters in. Most of the others, for all their faults, at least pretended not to.

It is possible to have a middle ground between the two you know (as I thought Purslow was).

Yeah, I was big fan of Purslow, too - mind you, some of the stick he got was shocking, as well.  It's the kind of job where you are there to be shot at.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 13, 2025, 03:37:37 PM
Serious question, how do we get this American fuck out of our club?

The recent Trump nonsense shows how far removed we are from these people.

We need to get them out of our sport if not our country.

Where would you rank Chris Heck, in terms of communication/revenue generation/ambition/vision etc. out of the following:
Doug Ellis/Steve Stride/Tony Stephens/Abdul Rashid/,
Tom Fox,
Christian Purslow, 
Keith Wyness/Luke Organ,
Paul Faulkner
(I can't think of any others...)

Whilst Heck isn't brilliant at the warm and cuddly communication, I think he is on a completely different level in regards to the rest.  I don't want him out, so in regards to the "How do WE get him out the club?" question, I have to politey say you don't speak for me, Max.

So your answer is you do nothing as you're happy. See, it wasn't hard was it.

I'm curious.. what's your answer to his question?

I'd rank him below Christian Purslow, that's my preference.

The others were pretty terrible, I'm happy enough to accept that. It doesn't change my personal opinion on Chris Heck and the contempt he holds supporters in. Most of the others, for all their faults, at least pretended not to.

It is possible to have a middle ground between the two you know (as I thought Purslow was).

Yeah, I was big fan of Purslow, too - mind you, some of the stick he got was shocking, as well.  It's the kind of job where you are there to be shot at.

I think a lot of people would point to the Gerrard appointment as a big red flag for him, which is possibly fair - but if Emery was to leave tomorrow, it wouldn't be Heck replacing him, so it's not really a fair comparison.

Purslow laid down the foundations for where we are now and I think a lot of the people who criticised him then maybe have different opinions now. Or maybe they dont.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on March 13, 2025, 03:38:35 PM
Max, you're usually a lot less pissed off on your successful Villa On Tour vlog.
Title: Re: Chris Heck - President of Business Operations
Post by: Footy-Vill on March 13, 2025, 03:38:44 PM
The Americans , and not just at Villa , are heavily invested in the Premier League and won’t be moving on anywhere unless Trump says they would have too or when the independent regulator that comes in by the government (this is worth it’s own thread) is appointed.

By the way that’s likely to be Christian Purslow.
He’ll be having a say and making the rules for what can and cannot go on.

I don’t know if that means taking back control by the English people and investors and maybe have to see at least a minority share holder who is British or resides in UK as part of every Prem Club?
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on March 13, 2025, 03:40:09 PM
.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on March 13, 2025, 03:41:47 PM
*snip*

I'd rank him below Christian Purslow, that's my preference.

The others were pretty terrible, I'm happy enough to accept that. It doesn't change my personal opinion on Chris Heck and the contempt he holds supporters in. Most of the others, for all their faults, at least pretended not to.

It is possible to have a middle ground between the two you know (as I thought Purslow was).
[/quote]

Yeah, I was big fan of Purslow, too - mind you, some of the stick he got was shocking, as well.  It's the kind of job where you are there to be shot at.
[/quote]

I think a lot of people would point to the Gerrard appointment as a big red flag for him, which is possibly fair - but if Emery was to leave tomorrow, it wouldn't be Heck replacing him, so it's not really a fair comparison.

Purslow laid down the foundations for where we are now and I think a lot of the people who criticised him then maybe have different opinions now. Or maybe they dont.
[/quote]

I don't.

I'm no fan of the current prick either.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on March 13, 2025, 03:41:49 PM
.

Somebody else made this point earlier but it bears repeating.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on March 13, 2025, 03:42:17 PM
Well I fucked that up twice. I won't try again.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on March 13, 2025, 10:05:14 PM
Heck is a smug little shit, and I can’t bear the sight of him. I fully get why he’s here, and his modus operandi. To me he’s the face of this new money-above-all approach to football and that’s probably my problem as much as anything.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on March 13, 2025, 10:56:43 PM
Max, you're usually a lot less pissed off on your successful Villa On Tour vlog.

Have you got a link to the vlog please?

I'd like to see Max's stuff. I may have seen it already
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on March 14, 2025, 09:27:03 AM
Heck is a smug little shit, and I can’t bear the sight of him. I fully get why he’s here, and his modus operandi. To me he’s the face of this new money-above-all approach to football and that’s probably my problem as much as anything.

He doesn't really stir up any emotions for me, mostly because of the last sentence. If it wasn't him it would be someone else.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on March 14, 2025, 04:07:33 PM
Well done, Max. I'm sure Heck has filed your post away in the empty box titled 'Very anti-American'. He must be delighted.

'Fake it 'til you make it' seems to be his motto and deep down he knows he's out of his depth, his thin skin shows when he either ignores (fans groups) or files any questioning of his methods and decisions as "very anti-American". He's a man child.

I still think he's a twat but it has nothing to do with his nationality. Quite the opposite in fact.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 14, 2025, 04:25:54 PM
Well done, Max. I'm sure Heck has filed your post away in the empty box titled 'Very anti-American'. He must be delighted.

'Fake it 'til you make it' seems to be his motto and deep down he knows he's out of his depth, his thin skin shows when he either ignores (fans groups) or files any questioning of his methods and decisions as "very anti-American". He's a man child.

I still think he's a twat but it has nothing to do with his nationality. Quite the opposite in fact.

I wonder why there are anti american sentiments right now....

I'm also sure Heck wouldn't give a shit either way.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on March 14, 2025, 04:29:38 PM
Max, you're usually a lot less pissed off on your successful Villa On Tour vlog.

Have you got a link to the vlog please?

I'd like to see Max's stuff. I may have seen it already
Assume it's this one: https://www.youtube.com/channel/UCsmMoJWRUvORmLnhOcOZpvw/videos

I stumble across those videos from time to time - they're pretty good IMO
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 14, 2025, 04:30:38 PM
Also to avoid besmirching the good mans name, those are not my videos!
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on March 14, 2025, 05:18:37 PM
Well done, Max. I'm sure Heck has filed your post away in the empty box titled 'Very anti-American'. He must be delighted.

'Fake it 'til you make it' seems to be his motto and deep down he knows he's out of his depth, his thin skin shows when he either ignores (fans groups) or files any questioning of his methods and decisions as "very anti-American". He's a man child.

I still think he's a twat but it has nothing to do with his nationality. Quite the opposite in fact.

I wonder why there are anti american sentiments right now....

I'm also sure Heck wouldn't give a shit either way.

Are there anti American sentiments right now? Not that I've seen unless you are confusing anti-Trump with anti-American. Certainly the Canadians aren't blaming the Americans for Trump and his tariffs. Ukraine? Trump again, not Americans. My guess is you either don't know or have never met any Americans or you're PFE. Either way it's a bit embarrassing.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 14, 2025, 06:39:18 PM
Well done, Max. I'm sure Heck has filed your post away in the empty box titled 'Very anti-American'. He must be delighted.

'Fake it 'til you make it' seems to be his motto and deep down he knows he's out of his depth, his thin skin shows when he either ignores (fans groups) or files any questioning of his methods and decisions as "very anti-American". He's a man child.

I still think he's a twat but it has nothing to do with his nationality. Quite the opposite in fact.

I wonder why there are anti american sentiments right now....

I'm also sure Heck wouldn't give a shit either way.

Are there anti American sentiments right now? Not that I've seen unless you are confusing anti-Trump with anti-American. Certainly the Canadians aren't blaming the Americans for Trump and his tariffs. Ukraine? Trump again, not Americans. My guess is you either don't know or have never met any Americans or you're PFE. Either way it's a bit embarrassing.

Right, and the reason he's in power was a pure coincidence  ;D

Have a good weekend pal, I don't have to justify anything to you.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 14, 2025, 07:17:31 PM
Have a good weekend pal, I don't have to justify anything to you.

Ever thought message boards might not be 'for you'?
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 14, 2025, 07:22:25 PM
Have a good weekend pal, I don't have to justify anything to you.

Ever thought message boards might not be 'for you'?

This one certainly seems that way! Look, I'm not really on here for arguments with Villa fans, a lot don't agree with what I said so I've already said I'm happy to respect their opinions, except for when I get snippy responses like the one I've responded to.

I've got mine and I'm happy it's justifiable. Up the Villa.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 14, 2025, 07:23:45 PM
Have a good weekend pal, I don't have to justify anything to you.

Ever thought message boards might not be 'for you'?

This one certainly seems that way! Look, I'm not really on here for arguments with Villa fans, a lot don't agree with what I said so I've already said I'm happy to respect their opinions.

I've got mine and I'm happy it's justifiable. Up the Villa.

Of course, it is, it was just the justify comment. Of course you don't.

I've been here 20 years and don't give a shit what any of these cnuts think.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 14, 2025, 07:25:08 PM
Have a good weekend pal, I don't have to justify anything to you.

Ever thought message boards might not be 'for you'?

This one certainly seems that way! Look, I'm not really on here for arguments with Villa fans, a lot don't agree with what I said so I've already said I'm happy to respect their opinions.

I've got mine and I'm happy it's justifiable. Up the Villa.

Of course, it is, it was just the justify comment. Of course you don't.

I've been here 20 years and don't give a shit what any of these cnuts think.

Fair enough - I'll stick to posting about Villa from now on, it was a spur of the moment thing about Heck, I don't like him, but he's certainly not worth arguing with fellow Villa fans over.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on March 14, 2025, 07:26:28 PM
Not liking Heck is, ironically, probably the most commonly agreed-with thing on here tbh.

There's basically only TorontoVilla who likes him.
Title: Re: Chris Heck - President of Business Operations
Post by: usav on March 14, 2025, 07:31:35 PM
Right, and the reason he's in power was a pure coincidence  ;D

It's actually because less than a third of eligible voters voted for him, and just over two thirds did not.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 14, 2025, 07:33:29 PM
Right, and the reason he's in power was a pure coincidence  ;D

It's actually because less than a third of eligible voters voted for him, and just over two thirds did not.

Hmmm, do you have the figures on how many actually voted for somebody other than Trump, rather than didn't vote at all.

I just don't think you can categorically say people were anti trump just because they didn't vote at all.

Edit: and just a further clarification on my american comments, it was based specifically on the ultra capitalistic types of americans, you know the types who voted Trump. I dont know who Heck voted for, but it's hard to say he's not a part of that group.

Of course there's many decent americans, but they're not typically ultra wealthy and involved in premier league football.
Title: Re: Chris Heck - President of Business Operations
Post by: usav on March 14, 2025, 07:51:41 PM
You can do your own research, but I used this (https://www.usnews.com/news/national-news/articles/2024-11-15/how-many-people-didnt-vote-in-the-2024-election).
Title: Re: Chris Heck - President of Business Operations
Post by: Small Rodent on March 14, 2025, 07:58:01 PM
Football has always been about money. That’s why Villa created the League.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on March 14, 2025, 08:04:13 PM
Of course there's many decent americans, but they're not typically ultra wealthy and involved in premier league football.

The owner of Blues is a decent bloke, but he isn't involved in Premier League football.
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on March 14, 2025, 08:10:47 PM
Football has always been about money. That’s why Villa created the League.

Ok it's a fair point. Where do you draw the line though? Or is anything fair game then?

We can easily just accept anything thrown at us in life with such justifications. Football fans are the reason the product it is what is, and english culture is also a big part of that. Destroy too much ans you'll have a soulless husk of a sport.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on March 16, 2025, 06:27:49 AM
Not liking Heck is, ironically, probably the most commonly agreed-with thing on here tbh.

There's basically only TorontoVilla who likes him.

I don’t have a like or dislike for him. I just find it funny and have pointed out how many will criticize him, yet never the owners for his decisions as if he is working in some sort of magical vacuum. All the good things he’s done are exclusively NSWE and all the bad decisions are all him.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on March 16, 2025, 07:04:01 AM
Of course there's many decent americans, but they're not typically ultra wealthy and involved in premier league football.

The owner of Blues is a decent bloke, but he isn't involved in Premier League football.
Decent bloke? Primary Blazer wearing Mouthy Yank promising the earth to a gullible and desperate section of society.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on March 16, 2025, 09:55:45 AM
Football has always been about money. That’s why Villa created the League.
is it?
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on March 16, 2025, 09:58:47 AM
Football has always been about money. That’s why Villa created the League.
is it?
Primarily yeah, they couldn't budget on a cup run and friendlies against teams that would fail to turn up.
Title: Re: Chris Heck - President of Business Operations
Post by: colin69 on March 16, 2025, 12:11:18 PM
I doubt he was brought into the club to win friends. The fact he is American is irrelevant.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on March 16, 2025, 01:36:03 PM
I doubt he was brought into the club to win friends. The fact he is American is irrelevant.
This. Whoever does that job, their main goal is to bring $$$ in … and that’s mostly going to come through fans’ pockets, which is rarely likely to be popular.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on March 16, 2025, 02:36:22 PM
Which brings me onto something I've thought before. Would the board of the 1890s have done the same as Heck, given the opportunity?
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on March 16, 2025, 02:38:46 PM
Which brings me onto something I've thought before. Would the board of the 1890s have done the same as Heck, given the opportunity?

He’s certainly of his time.

Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on March 16, 2025, 02:44:06 PM
They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on March 16, 2025, 03:55:14 PM
They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on March 16, 2025, 04:17:56 PM
They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?

Exactly. There is an obvious shitness to what he’s doing or how he’s doing it. But until our commercial revenues from non supporter related spending is at a high enough level it’s inevitable things like match day prices/season tickets will go up. And this argument of the regular fan being priced out has been going on for decades. Heck isn’t the kind of bloke I would want to work for, but he’s doing a job, sometimes as unpopular as it is to get us to the point of not having to sell our best players all the time. I want us to keep Rashford and Asensio so we enjoy great football and compete at the business end of everything. It’s just not easy to get there without some fans feeling a bit betrayed or left behind.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on March 16, 2025, 04:55:27 PM
They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?

Yes. No.

Which is why I haven't said otherwise.
Title: Re: Chris Heck - President of Business Operations
Post by: rooboy316 on March 17, 2025, 10:03:19 AM
They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?

The difference is that other businesses* don’t tug at the heartstrings, embed themselves as part of the fabric of society, evoke a deep, visceral sense of passion and loyalty, and then exploit that position to maximise revenue (at a significant social cost).

*Other than the business of selling drugs, I spose.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on March 17, 2025, 10:07:18 AM
They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?

The difference is that other businesses* don’t tug at the heartstrings, embed themselves as part of the fabric of society, evoke a deep, visceral sense of passion and loyalty, and then exploit that position to maximise revenue (at a significant social cost).



You have never met an Avon Lady?
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on March 17, 2025, 10:42:32 AM
Right now, our approach is akin to an Avon lady with a boot full of heroin.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on March 17, 2025, 12:24:29 PM
How does the next person in the role after Heck leaves keep increasing turnover without increasing admission prices?
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on March 17, 2025, 05:41:02 PM
How does the next person in the role after Heck leaves keep increasing turnover without increasing admission prices?
I would expect that if the success on the field trajectory continues then more lucrative and longer sponsorship deals is one area.
Regarding ticket pricing there will come a point where price and quantity become intrinsically linked.
In economics there is a term called equilibrium pricing.
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on March 17, 2025, 06:02:54 PM
If and when we decide to rebuild the North Stand that will reduce the capacity by c 7,000 to roughly 36,000.

Doesn't leave much room for  Heck's big earning hospitality seats - assuming season ticket holders in the North Stand "rehomed" in the Holte, Trinity and Witton Lane.

That will surely have a significant impact on revenue?
Title: Re: Chris Heck - President of Business Operations
Post by: FrankyH on March 17, 2025, 06:39:04 PM
They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?

The difference is that other businesses* don’t tug at the heartstrings, embed themselves as part of the fabric of society, evoke a deep, visceral sense of passion and loyalty, and then exploit that position to maximise revenue (at a significant social cost).



You have never met an Avon Lady?

Pat Roach was the Avon Lady in Handsworth .................................................. An old Don McLean joke from the 80's.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on March 17, 2025, 07:22:38 PM
If and when we decide to rebuild the North Stand that will reduce the capacity by c 7,000 to roughly 36,000.

Doesn't leave much room for  Heck's big earning hospitality seats - assuming season ticket holders in the North Stand "rehomed" in the Holte, Trinity and Witton Lane.

That will surely have a significant impact on revenue?

Depends if he's actually any good at his job. Anybody could have come in and gone for ticket pricing, it was the lowest hanging fruit.
Title: Re: Chris Heck - President of Business Operations
Post by: lovejoy on March 17, 2025, 07:26:52 PM
Surely this is a case of supply and demand. If he overcharges for tickets then the ground becomes emptier. As it is currently full increasing prices makes (business) sense.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on March 17, 2025, 07:38:45 PM
Do we sometimes lose sight of the reason behind everything that goes on at the club ?

Ultimately, it’s about success on the pitch and the way to go about doing that.
And it really is about that.

We don’t have shareholders who demand a dividend.
We don’t have owners who take a salary or percentage of earnings.

I suspect that every single penny the club makes goes back into the club by way of operating costs and salaries, both paying staff and none playing staff.


We know that our player salaries are at a ridiculously high ratio vs turnover. 90% + ?.

Yet, we demand better players. We demand the better players are given contract extensions.

Being brutally honest about it, players earning £100k+ per week are the reason we need to keep increasing revenue.
The only people making serious money are players and agents.
And someone has to pay for them.

Yes, Heck appears to be out of step with the grass roots supporters. He has made some horrendous decisions and I am sure there are more to come.

But is seems to me that drive to increase revenue, increase available funds, is to buy and retain the best players to try and give US the success we crave.

Is not to pay dividends and salaries to people who don’t really care as long as they get paid.

Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on March 17, 2025, 07:45:18 PM
Do we sometimes lose sight of the reason behind everything that goes on at the club ?

Ultimately, it’s about success on the pitch and the way to go about doing that.
And it really is about that.

We don’t have shareholders who demand a dividend.
We don’t have owners who take a salary or percentage of earnings.

I suspect that every single penny the club makes goes back into the club by way of operating costs and salaries, both paying staff and none playing staff.


We know that our player salaries are at a ridiculously high ratio vs turnover. 90% + ?.

Yet, we demand better players. We demand the better players are given contract extensions.

Being brutally honest about it, players earning £100k+ per week are the reason we need to keep increasing revenue.
The only people making serious money are players and agents.
And someone has to pay for them.

Yes, Heck appears to be out of step with the grass roots supporters. He has made some horrendous decisions and I am sure there are more to come.

But is seems to me that drive to increase revenue, increase available funds, is to buy and retain the best players to try and give US the success we crave.

Is not to pay dividends and salaries to people who don’t really care as long as they get paid.



You make a good point, andyh. On the other hand, he's got a face like a beagle's arse and there are some things you just don't get past.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on March 17, 2025, 08:02:04 PM
^^
To be fair, I think he’s uglier than that
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on March 17, 2025, 09:54:59 PM
Surely this is a case of supply and demand. If he overcharges for tickets then the ground becomes emptier. As it is currently full increasing prices makes (business) sense.

No offence Lovejoy but there's so much I hate and wrong about this statement. It relies on dismissing the loyal, often generational support who up until now have made our club and Villa Park so special being replaced by anybody willing to pay the price to watch a/any PL/CL game. Oscar Wilde's “(Heck) knows the price of everything and the value of nothing” or at least that's how he appears until now, just following the trend of exploiting loyal fans. When that bubble bursts, and it will one day, what's going to be left?

Looking to the future, the way I see it is we need a 60,000 capacity stadium that would see two thirds of tickets (40,000) being allocated for season ticket holders. Sensible pricing, a family ticket option and concessions for kids (u16) and senior citizens. The remaining 20,000 tickets can go to away fans (3.500) and the rest (16.500) for Villa club members (concessions apply) and day trippers.

As the old proverb goes, 'a bird in the hand is worth two in the bush'. Build on your existing support, the solid foundation. Plus there are numerous alternatives to increasing our revenue not to mention reducing our costs.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on March 18, 2025, 12:02:11 AM
Right now, our approach is akin to an Avon lady with a boot full of heroin.

My Marilyn, come to my slum for an hour.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on March 18, 2025, 09:37:07 AM
If and when we decide to rebuild the North Stand that will reduce the capacity by c 7,000 to roughly 36,000.

Doesn't leave much room for  Heck's big earning hospitality seats - assuming season ticket holders in the North Stand "rehomed" in the Holte, Trinity and Witton Lane.

That will surely have a significant impact on revenue?

We are allowed to knock off the losses of a stadium rebuild based on the average revenue the stand brings in over the last few years. So the work to drop extra GA+ and seats in the NS last season was to improve the money coming in, which we can then use in PSR calculations. Yes it will have an impact on Revenue, but the revenue gains are there to help improve the team going forward so far.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on March 22, 2025, 03:57:07 PM
Wasn't sure where else to put this

Quote
Around 400 people have attended a community Iftar meal held at Aston's Villa's football stadium during Ramadan.

The Open Iftar, external saw members of the local community gather to break their fast together at Villa Park's Holte End on Friday evening.

The free event, organised by charity Ramadan Tent Project, is one of dozens taking place throughout the Islamic holy month, where Muslims fast everyday from dawn to sunset.

Sam Ghataora, EDI lead at Aston Villa, said the club wanted to create a space for all cultures by "celebrating the spirit of Ramadan through shared meals".

https://www.bbc.co.uk/news/articles/c1d411geee5o
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on March 22, 2025, 04:44:00 PM
Do we sometimes lose sight of the reason behind everything that goes on at the club ?

Ultimately, it’s about success on the pitch and the way to go about doing that.
And it really is about that.

We don’t have shareholders who demand a dividend.
We don’t have owners who take a salary or percentage of earnings.

I suspect that every single penny the club makes goes back into the club by way of operating costs and salaries, both paying staff and none playing staff.


We know that our player salaries are at a ridiculously high ratio vs turnover. 90% + ?.

Yet, we demand better players. We demand the better players are given contract extensions.

Being brutally honest about it, players earning £100k+ per week are the reason we need to keep increasing revenue.
The only people making serious money are players and agents.
And someone has to pay for them.

Yes, Heck appears to be out of step with the grass roots supporters. He has made some horrendous decisions and I am sure there are more to come.

But is seems to me that drive to increase revenue, increase available funds, is to buy and retain the best players to try and give US the success we crave.

Is not to pay dividends and salaries to people who don’t really care as long as they get paid.



You make a good point, andyh. On the other hand, he's got a face like a beagle's arse and there are some things you just don't get past.

As a proud owner of a beagle I'd like to take issue with this as his arse is stately is comparison to most other breeds.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on March 22, 2025, 05:08:23 PM
Wasn't sure where else to put this

Quote
Around 400 people have attended a community Iftar meal held at Aston's Villa's football stadium during Ramadan.

The Open Iftar, external saw members of the local community gather to break their fast together at Villa Park's Holte End on Friday evening.

The free event, organised by charity Ramadan Tent Project, is one of dozens taking place throughout the Islamic holy month, where Muslims fast everyday from dawn to sunset.

Sam Ghataora, EDI lead at Aston Villa, said the club wanted to create a space for all cultures by "celebrating the spirit of Ramadan through shared meals".

https://www.bbc.co.uk/news/articles/c1d411geee5o

I think this is exactly the sort of things we should do more of once the warehouse is up and running, these sort of community and cultural events are a great way of making people in the area see the benefits of having the club where it is and the cost for us is tiny.
Title: Re: Chris Heck - President of Business Operations
Post by: IFWaters on March 22, 2025, 05:23:35 PM
Whenever someone says Chris Heck now I just see the eminently punchable face of JD Vance, the dark prince of all C**tdom.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on March 22, 2025, 05:37:08 PM
If, and it is a big if, the rumours of a belated north stand expansion prove to be genuine, I will wipe the slate clean on Heck.

I just hated the way the previous decision was communicated and was hard to swallow on top of the pricing etc.

I still think a new stand would be a neater solution than an expanded North but it at least would get us to 50k which is where we have needed to be for some time
Title: Re: Chris Heck - President of Business Operations
Post by: algy on March 22, 2025, 06:43:21 PM
Wasn't sure where else to put this

Quote
Around 400 people have attended a community Iftar meal held at Aston's Villa's football stadium during Ramadan.

The Open Iftar, external saw members of the local community gather to break their fast together at Villa Park's Holte End on Friday evening.

The free event, organised by charity Ramadan Tent Project, is one of dozens taking place throughout the Islamic holy month, where Muslims fast everyday from dawn to sunset.

Sam Ghataora, EDI lead at Aston Villa, said the club wanted to create a space for all cultures by "celebrating the spirit of Ramadan through shared meals".

https://www.bbc.co.uk/news/articles/c1d411geee5o

I think this is exactly the sort of things we should do more of once the warehouse is up and running, these sort of community and cultural events are a great way of making people in the area see the benefits of having the club where it is and the cost for us is tiny.
Agree totally.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on March 22, 2025, 10:07:17 PM
While they’re breaking their fast in the Holte, the bulldozers are tearing their houses down to make way for the new triple decker Doctor Tony Xia stand on Witton Lane.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on March 22, 2025, 10:09:21 PM
If, and it is a big if, the rumours of a belated north stand expansion prove to be genuine, I will wipe the slate clean on Heck.

I just hated the way the previous decision was communicated and was hard to swallow on top of the pricing etc.

I still think a new stand would be a neater solution than an expanded North but it at least would get us to 50k which is where we have needed to be for some time

You do understand that very few (if any) additional seats will be made available to the great unwashed don’t you?
Title: Re: Chris Heck - President of Business Operations
Post by: DB on March 23, 2025, 09:34:40 AM
Liverpool's new stand, the upper tier is basically all posh seats.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on March 23, 2025, 02:15:39 PM
Liverpool's new stand, the upper tier is basically all posh seats.
And if you've noticed the atmosphere there is the worse for it. Hospitality is fine and has been around for decades, but if we are not careful filling the ground with the vol au vent brigade and tourists will turn stadiums into a Baseball match, where people turn up and graze on junk food and soft drinks for hours, while in the background some sport is being played unnoticed.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on March 23, 2025, 03:06:57 PM
Liverpool's new stand, the upper tier is basically all posh seats.
And if you've noticed the atmosphere there is the worse for it. Hospitality is fine and has been around for decades, but if we are not careful filling the ground with the vol au vent brigade and tourists will turn stadiums into a Baseball match, where people turn up and graze on junk food and soft drinks for hours, while in the background some sport is being played unnoticed.

Absolutely, you don’t hear many Scouse accents.
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on March 23, 2025, 03:17:30 PM
I've never known a good atmosphere at Anfield.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on March 23, 2025, 03:18:10 PM
I've never known a good atmosphere at Anfield.

Look who's back!
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on March 23, 2025, 03:54:07 PM
I've never known a good atmosphere at Anfield.

Look who's back!

Back again !
Title: Re: Chris Heck - President of Business Operations
Post by: saunders_heroes on March 23, 2025, 04:22:54 PM
I've never known a good atmosphere at Anfield.

Yep. Ridiculously overrated.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on March 23, 2025, 04:26:05 PM
It's based on 'big European nights'. Because they are the only club that has a good atmosphere for such games. Well apart from every other club in Europe.
Title: Re: Chris Heck - President of Business Operations
Post by: Tayls_7 on March 23, 2025, 04:35:44 PM
Are you guys crazy! It must be amazing to be a Liverpool fan and experience that white hot atmosphere every home game.

What's that wonderful song they murmur repeatedly? Something like "Liv-er-pool, liv-er-pool, liv-er-pool, liv-er-pool".

Marvellous stuff.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on March 23, 2025, 04:39:43 PM
I've never known a good atmosphere at Anfield.

Look who's back!

Back again !

Now we're just missing Risso, Dogtanian, BE and we can restore the forum to some semblance of former grandeur (Mazrim, his Bruv, Fletcher, SeattleVillain, Saranyu,  Dave Cooper, Can I Play Daddy? and Peter W all still required for a full restoration of hegemony).
Title: Re: Chris Heck - President of Business Operations
Post by: algy on March 23, 2025, 06:34:54 PM
Good to see you back, Ads :)
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 23, 2025, 07:51:39 PM
Do the old bill in the away end still have the big wooden sticks at Anfield . What fun that used to be .
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on March 24, 2025, 02:19:44 PM
It's based on 'big European nights'. Because they are the only club that has a good atmosphere for such games. Well apart from every other club in Europe.

Even Old Trafford can stir occasionally on a big European night.

Most grounds are pretty flat most of the time.

Fair enough Palace in the past, Luton last season and Forest now when they first get promoted or have a modicum of success. It usually fades over time.
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on March 24, 2025, 02:42:52 PM
If, and it is a big if, the rumours of a belated north stand expansion prove to be genuine, I will wipe the slate clean on Heck.

I just hated the way the previous decision was communicated and was hard to swallow on top of the pricing etc.

I still think a new stand would be a neater solution than an expanded North but it at least would get us to 50k which is where we have needed to be for some time

You do understand that very few (if any) additional seats will be made available to the great unwashed don’t you?

Well, that remains to be seen. if legitimate, the new proposal looks a lot more basic and a lot less corporate. Besides, that is beside the point. If we want to keep growing as a club we have to grow revenues and we have to keep up with clubs around us.

The worst option of all is standing still with the stadium as that will limit what we can do and/or make them squeeze everybody even more in the medium-term.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on March 24, 2025, 03:50:59 PM
I remember the first time i went to Anfield, it must of been mid - late 70's as i was with my Dad.

After seeing the writhing masses in the Kop on TV i was so disappointed how small it was to see it in the flesh - they must of used a very good camera angle to make it look different to what it actually was.

The Stretford end was the same and only in the League cup replay did i realise that there was seating in the top part of it.

Horrible places to go to as back then the "locals" were not a very nice bunch at all - grown men asking to mind your car knowing full well if you told them to sod off there would be not a lot of your car left when you came out.

The famous scouse "Got the time la" to establish if you were an away fan before the mob descended on you.

Not the cheeky chappy scallywags as portrayed in the media - quite the opposite.

Unlike now if the closed the M62 / Airport there would be no one in there. 
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on March 24, 2025, 03:55:06 PM
Similar. I even stood on the Kop when we played there in 1991 and was amazed how small it was compared to the Holte.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on March 24, 2025, 03:56:50 PM
Didn't they expand it shortly after? I was too young but watched the 1992 FA Cup QF highlights a few months back and Anfield looked a bit shit and tired.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on March 24, 2025, 04:01:13 PM
It's based on 'big European nights'. Because they are the only club that has a good atmosphere for such games. Well apart from every other club in Europe.

Most grounds are pretty flat most of the time.


This is it for me, particularly in the top flight, most grounds atmosphere is very 'meh', including our own. If you're not winning or playing poorly, it's pretty much the same wherever you are. Being an away fan will always be better in terms of atmosphere, and I really miss those days.
Title: Re: Chris Heck - President of Business Operations
Post by: jon collett on March 24, 2025, 04:03:40 PM
They rebuilt it when all seated stadia were brought in mid 90s

Anfield was the legacy of Liverpool not being historically a big club. Not even the biggest in Liverpool.

Smallish main stand. Kemlyn Road hemmed in by housing. The Kop was fairly compressed.

They certainly knew how to hype themselves under Shankley. And then later genuinely started winning things consistently.

Anfield is so tightly hemmed in it can’t be used for major championships because the pitch is too narrow.

Title: Re: Chris Heck - President of Business Operations
Post by: Three Spires Villa on March 24, 2025, 04:47:02 PM
Do the old bill in the away end still have the big wooden sticks at Anfield . What fun that used to be .

Definitely at Everton and both Sheffield grounds
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on March 24, 2025, 04:50:51 PM
"Night sticks"
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on March 24, 2025, 05:05:47 PM
"Night sticks"

Didn't The Commodores sing that?
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on March 24, 2025, 05:30:17 PM
Easy.
Title: Re: Chris Heck - President of Business Operations
Post by: Rico on March 24, 2025, 06:07:45 PM
Liverpool fan on the radio a few weeks back was saying that they have a relatively small number of season ticket holders in comparison to the actual match day attendance, because the club don't want season ticket holders. They can charge much more for day trippers. This is the way modern football is going. They don't want the likes of me anymore, that would turn up, by a programme and then piss off home afterwards without even buying a pie or a pint. They want the GA+ type fan who will be happy to spend a couple of hundred quid on the match day experience. This is modern football, so in this respect Heck is doing exactly as he has been instructed.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on March 24, 2025, 11:46:30 PM
I honestly think most fans aren't interested in the GA+ stuff, but the clubs are ploughing ahead with it to comply with the financial regulations. My kids, 18 and 15, are the fans of tomorrow. When they were younger I took them in the Doug Ellis or Trinity. There came the point when I decided it was time for The Holte..and since then they just want to go there. Even though the view is miles better elsewhere they just want to experience the noise, emotion,camaraderie and stupid comments you only get behind that goal. Most kids are health conscious now, and many don't drink alcohol. So the GA+ all you can eat and drink is of no interest to my kids. And unless I pay for it they can't afford it. I honestly think we will never get past 5% of the stadium being GA+
Title: Re: Chris Heck - President of Business Operations
Post by: dcdavecollett on March 25, 2025, 02:01:04 AM
What?

Your kids are into health foods even though your name is the equivalent of three chip butties?
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on March 25, 2025, 06:20:40 AM

The warehouse will start off being free to STs, then once they have people using it they will introduce GA+
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on March 25, 2025, 09:36:24 AM
It won't be free for long.  That is for certain!
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on March 25, 2025, 09:42:54 AM
Yeah, they will start charging after a while.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on March 25, 2025, 10:51:30 AM
Do they still charge you to get into the Witton Arms on match days?
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on March 25, 2025, 10:52:25 AM
Yep £3
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on March 25, 2025, 11:13:05 AM
I'm an old misery, but paying to go into a pub blows my mind.  No thanks.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on March 25, 2025, 11:18:48 AM
I wouldn't mind paying a reasonable amount for somewhere if you can get out of the weather, a seat, drink and something to eat without queuing for ever like the Holte Suites interminable line to get food.
But the GA offering is just crap.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on March 25, 2025, 11:46:08 AM
I wouldn't mind paying a reasonable amount for somewhere if you can get out of the weather, a seat, drink and something to eat without queuing for ever like the Holte Suites interminable line to get food.
But the GA offering is just crap.

It's a good half an hour brisk walk, but I can go to the Hockley Social and enjoy significantly better food and drink in much more pleasant surrounds and for a fraction of the price.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on March 25, 2025, 12:04:45 PM
I'm an old misery, but paying to go into a pub blows my mind.  No thanks.

I've never been to the Witton Arms since it's become home fans only, I believe they are incredibly strict about this too.  Charging to get in is a bit of a cheek but it does seem to be very popular so I guess it must be worth it as I've heard it's good fun in there. There is a paucity of decent and even non decent pubs around the ground which must be music to Heck's ears.  The Bartons is great apart from the first hour after the game when the service there is the worst it's ever been.   

Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on March 25, 2025, 12:16:00 PM
The reason people pay is because they're told they have you. Society in general has become accustomed to paying for everything.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on March 25, 2025, 12:40:28 PM
Probably about 3 years ago now but last time I went to the Aston Tavern it was £4 in, the Aston Social was either £2 or £3 in can't remember .
Drinking / Eating in town is probably the best bet then share a cab to B6.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on March 25, 2025, 12:53:28 PM
The reason people pay is because they're told they have you. Society in general has become accustomed to paying for everything.

They charge at the Aston Tavern but the entrance fee covers you for food, usually a choice of curry, Chinese or chilli.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on March 25, 2025, 01:21:42 PM
I’ve no objection in the Witton as the entry fee probably covers the security and all the Live Sport channels they have to subscribe to!! That Big screen in there is absolutely effing massive as well and must have cost a fortune.

I don’t go there every time but other than the queues for beer and toilets it’s a good atmosphere.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on March 25, 2025, 03:45:29 PM
I’ve no objection in the Witton as the entry fee probably covers the security and all the Live Sport channels they have to subscribe to!! That Big screen in there is absolutely effing massive as well and must have cost a fortune.

I don’t go there every time but other than the queues for beer and toilets it’s a good atmosphere.

The bar takings pay for all that.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on March 25, 2025, 04:52:32 PM
If you apply to be a member then you get a card and when shown slightly reduced rate for the beer and the advantage of a glass rather than plastic.

We only go in there early but still think the food and drink offerings are pretty good. The DJ can be a bit loud (as i am old and not used to it) but the old fella plays a good selection.
Title: Re: Chris Heck - President of Business Operations
Post by: Ducksworthy on March 27, 2025, 02:08:42 PM
Another concert - Chris Brown coming to Villa Park. We seem to be on the circuit now which is good - enter stage left people saying “never heard of him!”

https://x.com/AVFCOfficial/status/1905258589393997930
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on March 27, 2025, 02:18:52 PM
Another concert - Chris Brown coming to Villa Park. We seem to be on the circuit now which is good - enter stage left people saying “never heard of him!”

https://x.com/AVFCOfficial/status/1905258589393997930

That's a shame, he's a scumbag.
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on March 27, 2025, 02:20:36 PM
Dingles fan is he?
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on March 27, 2025, 02:29:58 PM
I know the name as was he not the guy who slapped his girlfriend Rhianna?

Could not name you a song mind - but that is as i am an old fucker - same with Kendrick Lamar (although i did see his HT show at the Superbowl) but had never heard a song before. My kids love his stuff :)

When is Perry Como touring?
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on March 27, 2025, 02:36:34 PM
Another concert - Chris Brown coming to Villa Park. We seem to be on the circuit now which is good - enter stage left people saying “never heard of him!”

https://x.com/AVFCOfficial/status/1905258589393997930

That's a shame, he's a scumbag.

A scumbag, who I didn't realise was still a "thing."
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on March 27, 2025, 02:36:42 PM
I know the name as was he not the guy who slapped his girlfriend Rhianna?

Could not name you a song mind - but that is as i am an old fucker - same with Kendrick Lamar (although i did see his HT show at the Superbowl) but had never heard a song before. My kids love his stuff :)

When is Perry Como touring?

Yeah, and not just once, and there's loads more than that.

We shouldn't be hosting pieces of shit like him.
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on March 27, 2025, 03:21:57 PM
Looking at his Wiki page  there's more about his various run ins with the law than his musical "career".

Definitely not the kind of bloke who should be appearing at Villa Park.
Title: Re: Chris Heck - President of Business Operations
Post by: Rotterdam on April 25, 2025, 09:36:32 AM
I have it from a reliable source, LIV Golf sniffing around Chris Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 25, 2025, 09:38:54 AM
He'll see his two years and then be off - it's this summer isn't it? Much harder task to hit £400m without CL football too.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on April 25, 2025, 10:05:33 AM
I have it from a reliable source, LIV Golf sniffing around Chris Heck.

His former boss from the Philadelphia 76ers is the new CEO of LIV Golf. Don't let the door hit ya where the good lord spilt ya.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 25, 2025, 10:07:44 AM
Bye then.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on April 25, 2025, 10:33:01 AM
No tears from me
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 25, 2025, 10:36:14 AM
I have it from a reliable source, LIV Golf sniffing around Chris Heck.

A little birdie told you?
Title: Re: Chris Heck - President of Business Operations
Post by: Villan82 on April 25, 2025, 10:42:31 AM
Just as he is on his redemption arc?
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on April 25, 2025, 10:58:30 AM
Just as he is on his redemption arc?

Is he? I’ve not been as critical as some on here but he’s still a bit of a wrong’un imv.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 25, 2025, 11:04:26 AM
I have it from a reliable source, LIV Golf sniffing around Chris Heck.

A little birdie told you?
You’re Eagle-eyed on spotting puns today :)
Title: Re: Chris Heck - President of Business Operations
Post by: dalians umbrella on April 25, 2025, 11:50:32 AM
I have it from a reliable source, LIV Golf sniffing around Chris Heck.

A little birdie told you?

He can LIV right now and golf uck off as far as I'm concerned.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on April 25, 2025, 11:57:08 AM
Just as he is on his redemption arc?

He still had a fairway to go.
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on April 25, 2025, 12:00:43 PM
I have it from a reliable source, LIV Golf sniffing around Chris Heck.

A little birdie told you?
You’re Eagle-eyed on spotting puns today :)
It’ll be bye bye to the bogeyman

Hope he gets his fore hundred million revenues before he goes
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 25, 2025, 12:04:22 PM
I bet SE and CDBF are loving this golf punathon. I'm surprised they haven't chipped in with one of their own.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on April 25, 2025, 12:10:55 PM
Can we putt an end to the puns please.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on April 25, 2025, 12:15:59 PM
We really are the masters of puns.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 25, 2025, 12:22:27 PM
I bet SE and CDBF are loving this golf punathon. I'm surprised they haven't chipped in with one of their own.
It’s like an albatross around their neck
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on April 25, 2025, 12:30:01 PM
I have it from a reliable source, LIV Golf sniffing around Chris Heck.
I'll DRIVE him there myself
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on April 25, 2025, 01:05:04 PM
Can anyone chip into this thread?
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on April 25, 2025, 01:10:21 PM
Could be a slice of luck for us, I'd imagine they have offered him a decent wedge...
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 25, 2025, 01:56:58 PM
I bet SE and CDBF are loving this golf punathon. I'm surprised they haven't chipped in with one of their own.

I wood think they not happy.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 25, 2025, 02:22:55 PM
I bet SE and CDBF are loving this golf punathon. I'm surprised they haven't chipped in with one of their own.

I wood think they not happy.

They can join the club. In fact, I'll drive them there myself.
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on April 25, 2025, 02:28:51 PM
*Grampa Simpson entering establishment and leaving immediately gif
Title: Re: Chris Heck - President of Business Operations
Post by: Monty on April 25, 2025, 02:45:38 PM
The "iron-y" is that golf is evil and ought to be murdered.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on April 25, 2025, 03:33:05 PM
 Sounds like the perfect job for a nasty five footer like Heck
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 25, 2025, 04:17:20 PM
 I just hope he drops the ball and putts Liv in the hole.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on April 25, 2025, 05:26:48 PM
*Grampa Simpson entering establishment and leaving immediately gif

I think there should be one month bans for people who reuse the same pun. If you're going to do this shit then at least make some sort of effort.
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on April 25, 2025, 05:30:19 PM
He won't be Fore-gotten looking at this thread
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 25, 2025, 05:30:23 PM
I think there should be one month bans for people who reuse the same pun. If you're going to do this shit then at least make some sort of effort.

I wouldn't even let them take a mulligan.
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on April 25, 2025, 05:36:50 PM
Heck was hired to increase revenue.

Which he's done - despite our misgivings, the accounts show considerable progress on this front and given that we want to play in the big leagues - that's a fundamental requirement.

He cancelled Purslow's North Stand demolition/rebuild scheme which would have seen us playing in a 36,000 capacity ground for a couple of seasons - with all the related drop in income/atmosphere etc.

He's now announced a new North Stand project - 50k capacity as per Purslow, BUT with the benefit of no reduction  in seats/income etc. during the rebuild.

So, on those three points he has, in my view done what he was hired to do.

Now, he may be an objectionable American oik, but you can't knock him for his professional work.

Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 25, 2025, 05:43:50 PM
I must not know enough about golf as I can't work out the puns in the above post.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 25, 2025, 05:47:50 PM
I must not know enough about golf as I can't work out the puns in the above post.

I think 'objectionable American oik' might be a Patrick Reed reference.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on April 25, 2025, 05:49:48 PM
I must not know enough about golf as I can't work out the puns in the above post.
You mean you can’t make the links?
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 25, 2025, 06:05:25 PM
I must not know enough about golf as I can't work out the puns in the above post.
You mean you can’t make the links?

(https://media.tenor.com/skdvdcnrhX8AAAAM/nose-tap-taps-nose-nose-tap.gif)
Title: Re: Chris Heck - President of Business Operations
Post by: frankmosswasmyuncle on April 25, 2025, 06:28:50 PM
I must not know enough about golf as I can't work out the puns in the above post.
You mean you can’t make the links?

(https://media.tenor.com/skdvdcnrhX8AAAAM/nose-tap-taps-nose-nose-tap.gif)
That's putting it mildly!
Title: Re: Chris Heck - President of Business Operations
Post by: PaulWinch again on April 26, 2025, 09:41:32 PM
I did see that on the social media post confirming the result, there was a link through to purchase the away shirt - I bet that triggers a lot of purchases.
Title: Re: Chris Heck - President of Business Operations
Post by: curiousorange on April 30, 2025, 12:51:51 PM
The Athletic reporting Heck is leaving at the end of the season.
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on April 30, 2025, 12:54:37 PM
Aston Villa president of business operations Chris Heck to leave the club at end of season
By Jacob Tanswell

Aston Villa’s president of business operations, Chris Heck, will leave the club at the end of the season.

Heck, who joined in May 2023, has led Villa’s off-field operations and has overseen record revenue, coinciding with Villa’s qualification for the Champions League.

He has led Villa’s concerted efforts to improve revenue and commerical income, leading several different departments. Heck previously worked at NBA side Philadelphia 76ers for nine years as president before holding posts at New York Red Bulls, where he worked president of business operations.

Heck has come under intense scrutiny since joining Villa, owing to expensive ticketing pricing and other stadium issues, including selling season tickets to supporters that did not exist.

The American is set to leave at the end of the season with a replacement to follow.
Title: Re: Chris Heck - President of Business Operations
Post by: Duncan Shaw on April 30, 2025, 12:54:42 PM
His replacement will have a tough job on their hands to oversee the sorts of revenue increases he has done.  Not that I'm condoning him, but as said earlier, he's done what he was hired to do.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on April 30, 2025, 12:54:56 PM
Someone high up at the club apparently put the kybosh on some bullshit 'ultra group' request before the semi final, and if it was Chris then I suggest a staute of him be put up or renaming the Witton Lane in his honour.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on April 30, 2025, 12:56:50 PM
Don't let the door hit you where the good lord split you.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on April 30, 2025, 01:03:15 PM
His replacement will have a tough job on their hands to oversee the sorts of revenue increases he has done.  Not that I'm condoning him, but as said earlier, he's done what he was hired to do.

Yes. Some don't like hearing that and take it the wrong way but it's true.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on April 30, 2025, 01:03:48 PM
Someone high up at the club apparently put the kybosh on some bullshit 'ultra group' request before the semi final, and if it was Chris then I suggest a staute of him be put up or renaming the Witton Lane in his honour.

Seconded.
Title: Re: Chris Heck - President of Business Operations
Post by: TheToffnar on April 30, 2025, 01:08:05 PM
Scapegoat curry for dinner boys!

Edit: Can't help but feel this is a bad omen for the summer...
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on April 30, 2025, 01:08:44 PM
His replacement will have a tough job on their hands to oversee the sorts of revenue increases he has done. 

Particularly with European Conference Football.

Good luck with that.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 30, 2025, 01:09:46 PM
Someone high up at the club apparently put the kybosh on some bullshit 'ultra group' request before the semi final, and if it was Chris then I suggest a staute of him be put up or renaming the Witton Lane in his honour.

There was a lad on the train back talking about this, something to do with flags, I wasn't interested enough to do any serious eavesdropping but his main gripe seemed to be that we'd employed a SHA fan as supporter liason.
Title: Re: Chris Heck - President of Business Operations
Post by: avfcdale on April 30, 2025, 01:13:11 PM
Bye bye, didn't get us didn't understand us. NEXT !!!!
Title: Re: Chris Heck - President of Business Operations
Post by: rob_bridge on April 30, 2025, 01:14:41 PM
His replacement will have a tough job on their hands to oversee the sorts of revenue increases he has done.  Not that I'm condoning him, but as said earlier, he's done what he was hired to do.

Yes. Some don't like hearing that and take it the wrong way but it's true.

I understand frustrations of long standing fans at ticket price hikes and dislocation of seats with imprints but our revenue streams compared to others have been dire for decades.

He has changed that mindset with some big wins.

The next one is likely to be even more cut-throat.
Take aside the ECL TV and Prize money, does anyone have an estimate the like for like comparison in revenue 2022/3 to 2024/5.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on April 30, 2025, 01:15:30 PM
His replacement will have a tough job on their hands to oversee the sorts of revenue increases he has done.  Not that I'm condoning him, but as said earlier, he's done what he was hired to do.

Yes. Some don't like hearing that and take it the wrong way but it's true.

It’s not true, it’s absolute bollocks

The reason revenues are going to be record levels is not because of Chris heck it’s because of Unai Emery
Champions League alone must’ve brought in 100 million quid

Anyone can charge high prices for Champions League games, but you’ve got to be in the Champions League in the first place and that had fuck all to do with Chris heck
All he did was oversee a ground which was never sold out because he had too many hospitality seats that didn’t sell
He surfed an easy wave of Villa success on the pitch which had nothing to do with him and people on here think he’s Richard Branson

He did nothing but upset the traditional fan base, rinse our pockets because he could, and at the first opportunity piss off
He’s no hero who was just doing his job, he got the fan base wrong, and he got hospitality wrong
He won’t be missed by me
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on April 30, 2025, 01:17:26 PM
His replacement will have a tough job on their hands to oversee the sorts of revenue increases he has done.  Not that I'm condoning him, but as said earlier, he's done what he was hired to do.

Yes. Some don't like hearing that and take it the wrong way but it's true.

It’s not true, it’s absolute bollocks

The reason revenues are going to be record levels is not because of Chris heck it’s because of Unai Emery
Champions League alone must’ve brought in 100 million quid

Anyone can charge high prices for Champions League games, but you’ve got to be in the Champions League in the first place and that had fuck all to do with Chris heck
All he did was oversee a ground which was never sold out because he had too many hospitality seats that didn’t sell
He surfed an easy wave of Villa success on the pitch which had nothing to do with him and people on here think he’s Richard Branson

He did nothing but upset the traditional fan base, rinse our pockets because he could, and at the first opportunity piss off
He’s no hero who was just doing his job, he got the fan base wrong, and he got hospitality wrong
He won’t be missed by me
Agree, he just exploited an opportunity by price gouging, nothing clever about that.
Title: Re: Chris Heck - President of Business Operations
Post by: Villa in Denmark on April 30, 2025, 01:18:06 PM
His replacement will have a tough job on their hands to oversee the sorts of revenue increases he has done.  Not that I'm condoning him, but as said earlier, he's done what he was hired to do.

Yes. Some don't like hearing that and take it the wrong way but it's true.

It’s not true, it’s absolute bollocks

The reason revenues are going to be record levels is not because of Chris heck it’s because of Unai Emery
Champions League alone must’ve brought in 100 million quid

Anyone can charge high prices for Champions League games, but you’ve got to be in the Champions League in the first place and that had fuck all to do with Chris heck
All he did was oversee a ground which was never sold out because he had too many hospitality seats that didn’t sell
He surfed an easy wave of Villa success on the pitch which had nothing to do with him and people on here think he’s Richard Branson

He did nothing but upset the traditional fan base, rinse our pockets because he could, and at the first opportunity piss off
He’s no hero who was just doing his job, he got the fan base wrong, and he got hospitality wrong
He won’t be missed by me

A self aggrandising twat with a flair for misreading the room?
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 30, 2025, 01:18:20 PM
I agree with john e.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on April 30, 2025, 01:18:45 PM
You don't think the next one won't have same remit?
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 30, 2025, 01:19:43 PM
You don't think the next one won't have same remit?


Obviously they will. And they'll be a twat as well.
Title: Re: Chris Heck - President of Business Operations
Post by: Abbeyfealeavfc on April 30, 2025, 01:19:46 PM
His replacement will have a tough job on their hands to oversee the sorts of revenue increases he has done.  Not that I'm condoning him, but as said earlier, he's done what he was hired to do.

Yes. Some don't like hearing that and take it the wrong way but it's true.

It’s not true, it’s absolute bollocks

The reason revenues are going to be record levels is not because of Chris heck it’s because of Unai Emery
Champions League alone must’ve brought in 100 million quid

Anyone can charge high prices for Champions League games, but you’ve got to be in the Champions League in the first place and that had fuck all to do with Chris heck
All he did was oversee a ground which was never sold out because he had too many hospitality seats that didn’t sell
He surfed an easy wave of Villa success on the pitch which had nothing to do with him and people on here think he’s Richard Branson

He did nothing but upset the traditional fan base, rinse our pockets because he could, and at the first opportunity piss off
He’s no hero who was just doing his job, he got the fan base wrong, and he got hospitality wrong
He won’t be missed by me

Applause.
Good riddance!
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on April 30, 2025, 01:20:11 PM
Of course he will but it doesn’t mean there aren’t other ways of making omelettes.
Title: Re: Chris Heck - President of Business Operations
Post by: Vegas on April 30, 2025, 01:23:28 PM
Best case this is good news - the owners have read the room and want someone in his role who can increase revenue while keeping fans on side.

But I suspect it’s more likely to be bad news, stemming from a realisation that our signings / squad and trophy aspirations are not consistent with our realistic income targets.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 30, 2025, 01:25:00 PM
More likely he's going to hit the £400m revenue target and he can leave with a bonus and a massive tick on his CV.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on April 30, 2025, 01:26:10 PM
Of course he will but it doesn’t mean there aren’t other ways of making omelettes.

You still need to  break eggs.
I doubt much will change whoever comes in from a fans perspective anyway.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on April 30, 2025, 01:27:40 PM
No one is calling him a hero and no-one is thinking he is Richard Branson. That's exactly what I mean when I said some people take it the wrong way.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on April 30, 2025, 01:29:51 PM
Can we go back in the Holte Suite next season then??
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on April 30, 2025, 01:30:43 PM
His replacement will have a tough job on their hands to oversee the sorts of revenue increases he has done.  Not that I'm condoning him, but as said earlier, he's done what he was hired to do.

Yes. Some don't like hearing that and take it the wrong way but it's true.

It’s not true, it’s absolute bollocks

The reason revenues are going to be record levels is not because of Chris heck it’s because of Unai Emery
Champions League alone must’ve brought in 100 million quid

Anyone can charge high prices for Champions League games, but you’ve got to be in the Champions League in the first place and that had fuck all to do with Chris heck
All he did was oversee a ground which was never sold out because he had too many hospitality seats that didn’t sell
He surfed an easy wave of Villa success on the pitch which had nothing to do with him and people on here think he’s Richard Branson

He did nothing but upset the traditional fan base, rinse our pockets because he could, and at the first opportunity piss off
He’s no hero who was just doing his job, he got the fan base wrong, and he got hospitality wrong
He won’t be missed by me

Champions League income
                                                       RUNNING TOTAL
Participation         €18.6m            18.6
Young Boys (W)     €2.1m             20.7
Bayern (W)              €2.1m             22.8
Bologna (W)           €2.1m             24.9
Club Brugge  (L)     €0.0m             24.9
Juventus (D             €0.7m            25.6
RB Leipzig (            €2.1m             27.7
Monaco (L)             €0.0m             27.7
Celtic  (W)               €2.1m             29.8

Top 8 bonus             €2.0m            31.8
League position       €7.975m       39.775
Last 16                      €11.0             50.775
Quarter finals           €12.5             € 63.275   = £54.25m

6 Home games @£3.75m            £22.5m                             
TOTAL                                            £76.75m

We'd need to on additional merchandise and commercial income and also sponsorship bonuses. Do we get anything from the broadcasters?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 30, 2025, 01:38:11 PM
Is there any more to this than a rumour?
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on April 30, 2025, 01:42:44 PM
Being reported in the NYTimes? If true, aside from increasing prices, what has he implemented that has raised our revenue significantly,  just playing Devils Advocate here btw
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on April 30, 2025, 01:43:24 PM
Is there any more to this than a rumour?
Hardly a rumour.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on April 30, 2025, 01:46:14 PM
Like most fans I will have got over his leaving already.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on April 30, 2025, 02:02:28 PM
https://x.com/avfcofficial/status/1917564748775727555?s=46

Heck gone at the end of the season
Title: Re: Chris Heck - President of Business Operations
Post by: DB on April 30, 2025, 02:02:40 PM
Is there any more to this than a rumour?
Hardly a rumour.

It's now on the OS.
Title: Re: Chris Heck - President of Business Operations
Post by: Olneythelonely on April 30, 2025, 02:03:13 PM
Is there any more to this than a rumour?

It’s official
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 30, 2025, 02:07:08 PM
The whole commercial operation has improved massively. The shop is a prime example, the kit/training gear etc offer is vastly improved. The ground including seats, layout, LEDs etc are all improved. The kits are way better, the sponsors are still shit but pay loads more.

We're making more money, on the back of the team's improved performance, but more nonetheless. He's done what he's been paid to do whether we like it or not.

Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on April 30, 2025, 02:09:36 PM
Aston Villa Football Club (AVFC) has today announced that Chris Heck, President of Business Operations, has made the decision to move back to the United States to be closer to his family at the end of the 2024/25 season and will not renew his contract with AVFC.

Heck joined Aston Villa in May 2023, bringing 30 years of sports industry experience to the Club, including 9 years as President of the Philadelphia 76ers, a National Basketball Association franchise. Heck has played an important role in driving the growth of Aston Villa’s business and commercial operations.

Nassef Sawiris, Chairman of AVFC said: “We would like to thank Chris for his vision and leadership over the last two years.

"Through strategic partnerships, sponsorships, refurbished hospitality spaces and much more, he has helped establish AVFC as a world-class operation and commercial success. We wish him all the best in all his future endeavours.”

Chris Heck said: “Aston Villa is one of the best clubs in the world, and I am grateful to have had an opportunity to contribute to their success over the past two years.

"From the beginning, we laid out a clear strategic road map, and I am so happy with the unrivalled progress we have made on that plan. In doing so, we have built a world-class team off the pitch to match the one that Unai Emery has built on it. I am an Aston Villa fan for life and look forward to seeing the Club continue to make history.”

Heck will remain in his position as President of Business Operations until the end of the season. The Club has started the search for Heck’s successor with a new appointment expected ahead of the commencement of the 2025/26 season.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on April 30, 2025, 02:12:03 PM
The whole commercial operation has improved massively. The shop is a prime example, the kit/training gear etc offer is vastly improved. The ground including seats, layout, LEDs etc are all improved. The kits are way better, the sponsors are still shit but pay loads more.

We're making more money, on the back of the team's improved performance, but more nonetheless. He's done what he's been paid to do whether we like it or not.



Agreed.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on April 30, 2025, 02:12:48 PM
The question for me Drummond is could all that have been achieved without massively pissing off the supporter base through abysmal communication and an I know best attitude. I think most supporters understood the need to improve commercially but the very screw you approach to it wasn’t winning hearts and minds.

Does anyone know what this selling STs to mythical supporters is about? I’ve missed that completely if it’s been news before.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 30, 2025, 02:14:28 PM
The question for me Drummond is could all that have been achieved without massively pissing off the supporter base through abysmal communication and an I know best attitude. I think most supporters understood the need to improve commercially but the very screw you approach to it wasn’t winning hearts and minds.

Does anyone know what this selling STs to mythical supporters is about? I’ve missed that completely if it’s been news before.

It doesn't matter, it's just how it is.

That was seats that didn't exist, not supporters.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on April 30, 2025, 02:18:14 PM
He was at best disingenuous, business can be done without telling lies and treating people like shit.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on April 30, 2025, 02:18:36 PM
More likely he's going to hit the £400m revenue target and he can leave with a bonus and a massive tick on his CV.

Is the correct answer.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on April 30, 2025, 02:19:07 PM
In some ways it doesn’t matter but in other ways I think it does but we can disagree on that it’s fine.

Ah that was early season on that ST issue wasn’t it? People turning up to find their seats didn’t exist.
Title: Re: Chris Heck - President of Business Operations
Post by: Dave P on April 30, 2025, 02:19:07 PM
I know I’m being generalistic, but his last act was to block fan led tifos at Wembley and drive a bigger wedge between the supporters and the hierarchy. All I ask is that is successor keeps the business work as good as Heck but appreciate the fans a bit more. Is this unreasonable?
Title: Re: Chris Heck - President of Business Operations
Post by: Dave on April 30, 2025, 02:21:11 PM
Apparently he's leaving to do the same role for that shit Saudi golf thing, if people want even more reason to dislike him.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on April 30, 2025, 02:21:14 PM
I know I’m being generalistic, but his last act was to block fan led tifos at Wembley and drive a bigger wedge between the supporters and the hierarchy. All I ask is that is successor keeps the business work as good as Heck but appreciate the fans a bit more. Is this unreasonable?

Whoa there, the tifo news has turned me into his biggest fan, I'm fucking gutted he's leaving now.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 30, 2025, 02:23:29 PM
I know I’m being generalistic, but his last act was to block fan led tifos at Wembley and drive a bigger wedge between the supporters and the hierarchy. All I ask is that is successor keeps the business work as good as Heck but appreciate the fans a bit more. Is this unreasonable?

Whoa there, the tifo news has turned me into his biggest fan, I'm fucking gutted he's leaving now.

Missing him already. :(
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 30, 2025, 02:39:49 PM
Apparently he's leaving to do the same role for that shit Saudi golf thing, if people want even more reason to dislike him.

That makes perfect sense. Must remember to send both parties a celebratory wasps' nest.
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on April 30, 2025, 02:40:23 PM
Thanks for everything Chris. I always said we needed ( checks notes) a Vodka partner.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 30, 2025, 02:47:22 PM
I think his biggest missteps were cancelling the new North Stand and the CL ticket pricing.

The proposed refurbed North looks fine, but it's a bodge job which doesn't make best use of the only side of the ground where we aren't limited by space.  It was an opportunity to create a huge stand with world class facilities and with built in contingency to wrap to the current Trinity and a potential future Witton in due course.  It feels like an expensive sticking plaster which we will come to regret IF we have continued success on the field.

But as for creating more GA+ and hospitality space, the truth is it had to be done.  A year or so ago someone on here posted a link to all of Man City's hospitality options and the gulf between us was remarkable.  I think it's understandable that in the absence of a new stadium when it's built in from day 1, shifting some long-tern supporters was a necessary evil.  The communication could have been better, but lets face it when you're being moved you're going to be pissed off however much sugar coating there is.  Until someone cancels PSR, if we want to compete at the top then this is the world we live in.

So I won't miss him, but deep down think we are probably losing someone who would have continued to take us forward.


Title: Re: Chris Heck - President of Business Operations
Post by: john e on April 30, 2025, 02:54:30 PM
Tifo’s at VP we’re great I thought
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 30, 2025, 03:00:09 PM
He was at best disingenuous, business can be done without telling lies and treating people like shit.

Says the person who bemoaned people who work at home instead of the office.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on April 30, 2025, 03:00:40 PM
I think the North stand decision is right, if they can increase capacity without reducing match day capacity then it seems the obvious thing to do.
Closing one end would have been horrible.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 30, 2025, 03:01:56 PM
Thanks for everything Chris. I always said we needed ( checks notes) a Vodka partner.

We don't. But all the teams who make more revenue then us have craploads of these "partnerships" and we need to compete with them.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on April 30, 2025, 03:04:48 PM
He was at best disingenuous, business can be done without telling lies and treating people like shit.

Says the person who bemoaned people who work at home instead of the office.
So how do you equate the two? Genuinely fascinated how your logic connects an opinion about homeworking and telling lies.
Because asking people to come to work is not treating people like shit.
Weird!
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 30, 2025, 03:17:22 PM
I think the North stand decision is right, if they can increase capacity without reducing match day capacity then it seems the obvious thing to do.
Closing one end would have been horrible.
So would moving stadiums.  Sometimes you have to bite the bullet for the long term good and a fit-for-purpose stand (both match day capacity, back up space and future proofing) would have been worth the short-term pain in my opinion.
Title: Re: Chris Heck - President of Business Operations
Post by: simon ward 50 on April 30, 2025, 03:19:19 PM
Just be careful who we wish for next!
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 30, 2025, 03:21:04 PM
Tifo’s at VP we’re great I thought
Same.  I'm all for a bit of bah humbug and would start swinging if a drum was brought into the Holte, but this anti-tifo stuff seems a bit odd to me.  As much as I like to take the piss out of black clad, bouncy drum & megaphone led 'ultras,' the truth is their fans embarrassed us at Wembley.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on April 30, 2025, 03:21:24 PM
His replacement will have a tough job on their hands to oversee the sorts of revenue increases he has done.  Not that I'm condoning him, but as said earlier, he's done what he was hired to do.

Yes. Some don't like hearing that and take it the wrong way but it's true.

It’s not true, it’s absolute bollocks

The reason revenues are going to be record levels is not because of Chris heck it’s because of Unai Emery
Champions League alone must’ve brought in 100 million quid

Anyone can charge high prices for Champions League games, but you’ve got to be in the Champions League in the first place and that had fuck all to do with Chris heck
All he did was oversee a ground which was never sold out because he had too many hospitality seats that didn’t sell
He surfed an easy wave of Villa success on the pitch which had nothing to do with him and people on here think he’s Richard Branson

He did nothing but upset the traditional fan base, rinse our pockets because he could, and at the first opportunity piss off
He’s no hero who was just doing his job, he got the fan base wrong, and he got hospitality wrong
He won’t be missed by me

Champions League income
                                                       RUNNING TOTAL
Participation         €18.6m            18.6
Young Boys (W)     €2.1m             20.7
Bayern (W)              €2.1m             22.8
Bologna (W)           €2.1m             24.9
Club Brugge  (L)     €0.0m             24.9
Juventus (D             €0.7m            25.6
RB Leipzig (            €2.1m             27.7
Monaco (L)             €0.0m             27.7
Celtic  (W)               €2.1m             29.8

Top 8 bonus             €2.0m            31.8
League position       €7.975m       39.775
Last 16                      €11.0             50.775
Quarter finals           €12.5             € 63.275   = £54.25m

6 Home games @£3.75m            £22.5m                             
TOTAL                                            £76.75m

We'd need to on additional merchandise and commercial income and also sponsorship bonuses. Do we get anything from the broadcasters?

That’s where most of the money you have listed comes from, and a bit from the CL sponsors.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on April 30, 2025, 03:21:31 PM
I think the North stand decision is right, if they can increase capacity without reducing match day capacity then it seems the obvious thing to do.
Closing one end would have been horrible.
So would moving stadiums.  Sometimes you have to bite the bullet for the long term good and a fit-for-purpose stand (both match day capacity, back up space and future proofing) would have been worth the short-term pain in my opinion.
This gives them the flexibility to make that decision without investing 10s of Millions in VP.
On the basis that a new stadium is 7 + years away from being completed. I think if the club continue on its trajectory a new stadium is inevitable.
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on April 30, 2025, 03:23:06 PM
Tifo’s at VP we’re great I thought
Same.  I'm all for a bit of bah humbug and would start swinging if a drum was brought into the Holte, but this anti-tifo stuff seems a bit odd to me.  As much as I like to take the piss out of black clad, bouncy drum & megaphone led 'ultras,' the truth is their fans embarrassed us at Wembley.

They had a drum. They embarrassed themselves.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 30, 2025, 03:25:00 PM
Tifo’s at VP we’re great I thought
Same.  I'm all for a bit of bah humbug and would start swinging if a drum was brought into the Holte, but this anti-tifo stuff seems a bit odd to me.  As much as I like to take the piss out of black clad, bouncy drum & megaphone led 'ultras,' the truth is their fans embarrassed us at Wembley.

Bollocks. They just killed the atmosphere and ruined it with their fucking drum. They broke the law with the pyrotechnic flare shite at the beginning and the bin bag flags they had were shit too.

It was like watching a bunch of kids doing a paramilitary parade to the benefit of nobody but themselves, the wankers. They made it about themselves.

Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 30, 2025, 03:26:50 PM
I think the North stand decision is right, if they can increase capacity without reducing match day capacity then it seems the obvious thing to do.
Closing one end would have been horrible.
So would moving stadiums.  Sometimes you have to bite the bullet for the long term good and a fit-for-purpose stand (both match day capacity, back up space and future proofing) would have been worth the short-term pain in my opinion.
This gives them the flexibility to make that decision without investing 10s of Millions in VP.
On the basis that a new stadium is 7 + years away from being completed. I think if the club continue on its trajectory a new stadium is inevitable.
There is no new stadium.  People have been talking about one for the last 20 years and it just isn't going to happen.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 30, 2025, 03:29:04 PM
They had a drum. They embarrassed themselves.

They were lucky LeeB was in the Upper Holte that day.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on April 30, 2025, 03:32:01 PM
I think the North stand decision is right, if they can increase capacity without reducing match day capacity then it seems the obvious thing to do.
Closing one end would have been horrible.
So would moving stadiums.  Sometimes you have to bite the bullet for the long term good and a fit-for-purpose stand (both match day capacity, back up space and future proofing) would have been worth the short-term pain in my opinion.
This gives them the flexibility to make that decision without investing 10s of Millions in VP.
On the basis that a new stadium is 7 + years away from being completed. I think if the club continue on its trajectory a new stadium is inevitable.
There is no new stadium.  People have been talking about one for the last 20 years and it just isn't going to happen.
We will see I guess, (as someone who has been opposed) my thoughts have always been that the real problem is the Witton Lane as there appears nothing can be done about the lack of space.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 30, 2025, 03:38:09 PM
Tifo’s at VP we’re great I thought
Same.  I'm all for a bit of bah humbug and would start swinging if a drum was brought into the Holte, but this anti-tifo stuff seems a bit odd to me.  As much as I like to take the piss out of black clad, bouncy drum & megaphone led 'ultras,' the truth is their fans embarrassed us at Wembley.

Bollocks. They just killed the atmosphere and ruined it with their fucking drum. They broke the law with the pyrotechnic flare shite at the beginning and the bin bag flags they had were shit too.

It was like watching a bunch of kids doing a paramilitary parade to the benefit of nobody but themselves, the wankers. They made it about themselves.


I suspect this has been addressed a lot in other threads that I haven't read, so I won't go over it in too much detail.  Suffice it it say I was in our safe standing area behind the goal.  Our noise levels and lack of singing was shockingly poor, even where you would have expected us to be at our loudest.  The difference in the noise levels between the two sets of fans was genuinely embarrassing, even before they scored - not that that should have made any difference at such a big game.  I've been to Wembley 8 times with Villa and it was the most one-sided crowd atmosphere I've ever seen.  I hate drums as much as the next man, but there's no doubt their bouncy black-clad twats made a big difference.
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 30, 2025, 03:39:26 PM
Tifo’s at VP we’re great I thought
Same.  I'm all for a bit of bah humbug and would start swinging if a drum was brought into the Holte, but this anti-tifo stuff seems a bit odd to me.  As much as I like to take the piss out of black clad, bouncy drum & megaphone led 'ultras,' the truth is their fans embarrassed us at Wembley.

Bollocks. They just killed the atmosphere and ruined it with their fucking drum. They broke the law with the pyrotechnic flare shite at the beginning and the bin bag flags they had were shit too.

It was like watching a bunch of kids doing a paramilitary parade to the benefit of nobody but themselves, the wankers. They made it about themselves.



Who should they have made it about, Villa?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 30, 2025, 03:54:13 PM
Tifo’s at VP we’re great I thought
Same.  I'm all for a bit of bah humbug and would start swinging if a drum was brought into the Holte, but this anti-tifo stuff seems a bit odd to me.  As much as I like to take the piss out of black clad, bouncy drum & megaphone led 'ultras,' the truth is their fans embarrassed us at Wembley.

Bollocks. They just killed the atmosphere and ruined it with their fucking drum. They broke the law with the pyrotechnic flare shite at the beginning and the bin bag flags they had were shit too.

It was like watching a bunch of kids doing a paramilitary parade to the benefit of nobody but themselves, the wankers. They made it about themselves.

It wont surprise anyone that I agree.

We are English for pitys sake, we should be tutting at these over excited foreign johnnies doing over-excited things, half naked, or pretending not to notice. Not copying them.

All seems very vulgar. 

Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 30, 2025, 03:55:19 PM
Anyway, Chris Heck. Wonder if they will have a whip round for a carriage clock?
Title: Re: Chris Heck - President of Business Operations
Post by: Ads on April 30, 2025, 03:56:19 PM
Done his job.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on April 30, 2025, 03:57:48 PM
Keith Wyness lined up I hear.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on April 30, 2025, 03:58:40 PM
Maybe we should go back to Tony Stephens. 
Title: Re: Chris Heck - President of Business Operations
Post by: Sexual Ealing on April 30, 2025, 04:01:42 PM
Whoever they appoint, I hope they remember what a pivotal role it is. I don't know who Sawiris has got running his call centre, but they'd better be good.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 30, 2025, 04:01:52 PM
Wonder if this will impact on the North Stand plans, him coming in did?
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on April 30, 2025, 04:04:08 PM
Yes this will buy another couple of years for his replacement to say we need to pause it.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 30, 2025, 04:15:01 PM
Wonder if this will impact on the North Stand plans, him coming in did?

Can't see why it would. Last time the plans were not as far advanced and Emery also had a say in not losing the North Stand during the season we were running for Europe. We also have more building experience on the board so I suspect the incoming person will be more looking at continuing the rest of operation with someone else in charge of the stadium build.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 30, 2025, 04:18:43 PM
Anyone who thinks Heck leaving is good because he’s going to be replaced by some sort of patrician, authentic voice of the fans style person who ‘gets’ us is absolutely kidding themselves.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on April 30, 2025, 04:19:14 PM
Aren't our new shareholders stadium construction experts? I'd imagine they developed the solution of maintaining existing facilities whilst expanding the number of seats.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 30, 2025, 04:20:49 PM
Apparently he's leaving to do the same role for that shit Saudi golf thing

It’s interesting how the Saudis have latched on to one of the few things even worse than the Saudis.

Golf, I mean, not Heck.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on April 30, 2025, 04:20:56 PM
Anyone who thinks Heck leaving is good because he’s going to be replaced by some sort of patrician, authentic voice of the fans style person who ‘gets’ us is absolutely kidding themselves.

Tom Fox is looking for a gig. 
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 30, 2025, 04:21:33 PM
Aren't our new shareholders stadium construction experts? I'd imagine they developed the solution of maintaining existing facilities whilst expanding the number of seats.

I think it is probably more that the club just went back to the architects and told them to rethink.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 30, 2025, 04:24:14 PM
Aren't our new shareholders stadium construction experts? I'd imagine they developed the solution of maintaining existing facilities whilst expanding the number of seats.

I think it is probably more that the club just went back to the architects and told them to rethink.

Especially with the rumours that Emery wasn't happy losing the fans at one end during a pivotal European season.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 30, 2025, 04:25:38 PM
No “really going to miss him” platitudes from Nas and Wes in the club statement, I note.
Title: Re: Chris Heck - President of Business Operations
Post by: chrisw1 on April 30, 2025, 04:27:56 PM
Aren't our new shareholders stadium construction experts? I'd imagine they developed the solution of maintaining existing facilities whilst expanding the number of seats.

I think it is probably more that the club just went back to the architects and told them to rethink.

Especially with the rumours that Emery wasn't happy losing the fans at one end during a pivotal European season.
I strongly suspect that was more an excuse than the genuine reason we shelved a potentially transformational development for the club.
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on April 30, 2025, 04:32:00 PM
Aren't our new shareholders stadium construction experts? I'd imagine they developed the solution of maintaining existing facilities whilst expanding the number of seats.

I think it is probably more that the club just went back to the architects and told them to rethink.

Maybe but then you have to wonder why we bothered inviting them to invest in the club.

Regardless,  we have Heck to thank for increasing our corporate offer. Nobody can take that away from him. "A fantastic success!"
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on April 30, 2025, 04:40:27 PM
Aren't our new shareholders stadium construction experts? I'd imagine they developed the solution of maintaining existing facilities whilst expanding the number of seats.

I think it is probably more that the club just went back to the architects and told them to rethink.

Especially with the rumours that Emery wasn't happy losing the fans at one end during a pivotal European season.
I strongly suspect that was more an excuse than the genuine reason we shelved a potentially transformational development for the club.

I suspect it was one of many reasons to shelve the initial idea but was probably hand-in-hand with the sudden need to ensure we had enough revenue growth in the stand to stop it impacting PSR if we did have to rebuild and lose capacity for a season or two. But I suspect the success of Plop and Citeh on expanding around current seats probably meant we needed to investigate if that was an option which we hadn't previously.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on April 30, 2025, 04:41:43 PM
Probably £50m cheaper too.
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on April 30, 2025, 04:42:47 PM
Goodnight, sweet prince. The end of an era.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 30, 2025, 04:51:55 PM
Anyway, Chris Heck. Wonder if they will have a whip round for a carriage clock?

Maybe some Cuban heel boots instead.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on April 30, 2025, 05:15:21 PM
Wonder if this will impact on the North Stand plans, him coming in did?

I think it was is last hurrah.  They announced that, let the dust settle and let everyone know he's off.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 30, 2025, 05:18:24 PM
Commission the statue .
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 30, 2025, 05:33:51 PM
Champions League income
                                                       RUNNING TOTAL
Participation         €18.6m            18.6
Young Boys (W)     €2.1m             20.7
Bayern (W)              €2.1m             22.8
Bologna (W)           €2.1m             24.9
Club Brugge  (L)     €0.0m             24.9
Juventus (D             €0.7m            25.6
RB Leipzig (            €2.1m             27.7
Monaco (L)             €0.0m             27.7
Celtic  (W)               €2.1m             29.8

Top 8 bonus             €2.0m            31.8
League position       €7.975m       39.775
Last 16                      €11.0             50.775
Quarter finals           €12.5             € 63.275   = £54.25m

6 Home games @£3.75m            £22.5m                             
TOTAL                                            £76.75m

We'd need to on additional merchandise and commercial income and also sponsorship bonuses. Do we get anything from the broadcasters?
You need to add the "Value Pillar" payment to that estimate. I believe it was based on each club's UEFA Coefficient and Villa received £16.6M.

By comparison, I think Liverpool received £40M+.

Edit - I crunched the numbers myself a while back, but based home game receipts on £3M per game (just an estimate, no idea if that's right). Bottom line, I got an earnings total of €104.5M or approx. £87.8M. And it is Unai who made this possible.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on April 30, 2025, 06:17:19 PM
Commission the statue .

It wouldn't require much bronze.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on April 30, 2025, 06:27:17 PM
Commission the statue .

It wouldn't require much bronze.

Just buy one of those fake Oscars, it’s about the right size.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on April 30, 2025, 06:54:41 PM
Tifo’s at VP we’re great I thought
Same.  I'm all for a bit of bah humbug and would start swinging if a drum was brought into the Holte, but this anti-tifo stuff seems a bit odd to me.  As much as I like to take the piss out of black clad, bouncy drum & megaphone led 'ultras,' the truth is their fans embarrassed us at Wembley.

Bollocks. They just killed the atmosphere and ruined it with their fucking drum. They broke the law with the pyrotechnic flare shite at the beginning and the bin bag flags they had were shit too.

It was like watching a bunch of kids doing a paramilitary parade to the benefit of nobody but themselves, the wankers. They made it about themselves.
I hate the drums but I thought last Saturday that the CP dominated the atmosphere; regardless of drums or paramilitary appearance. Villa fans struggled to assert themselves all match and it was pretty annoying that we couldn't.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on April 30, 2025, 07:08:27 PM
Title: Re: Chris Heck - President of Business Operations
Post by: Brend'Watkins on April 30, 2025, 07:21:26 PM
Thanks for everything Chris. I always said we needed ( checks notes) a Vodka partner.

We don't. But all the teams who make more revenue then us have craploads of these "partnerships" and we need to compete with them.

Did it not occur to you I might have been taking the piss?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 30, 2025, 07:38:22 PM
Commission the statue .

It wouldn't require much bronze.

Just buy one of those fake Oscars, it’s about the right size.
put it on the mantlepiece next to the framed Gerrard portrait  .
Title: Re: Chris Heck - President of Business Operations
Post by: Beard82 on April 30, 2025, 08:58:46 PM
Is this part of a plan - so we can get a new CBO to cancel the North Stand Development?

Not sure - seems likely they will get someone even more commerical minded?
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on April 30, 2025, 09:43:06 PM
Tifo’s at VP we’re great I thought
Same.  I'm all for a bit of bah humbug and would start swinging if a drum was brought into the Holte, but this anti-tifo stuff seems a bit odd to me.  As much as I like to take the piss out of black clad, bouncy drum & megaphone led 'ultras,' the truth is their fans embarrassed us at Wembley.

Bollocks. They just killed the atmosphere and ruined it with their fucking drum. They broke the law with the pyrotechnic flare shite at the beginning and the bin bag flags they had were shit too.

It was like watching a bunch of kids doing a paramilitary parade to the benefit of nobody but themselves, the wankers. They made it about themselves.
I hate the drums but I thought last Saturday that the CP dominated the atmosphere; regardless of drums or paramilitary appearance. Villa fans struggled to assert themselves all match and it was pretty annoying that we couldn't.

The team were dire first half and the initial atmosphere disappeared, came back early second, was great after the penalty miss, then dead for good after the second. But from the side, I dont think the Palace fans were anything special until after they'd scored the first, then on the second, they realised the game was won and we wern't coming back. But I do declare a bias as I've never liked Palace and cant abide this attention seeking 'ultra' shite.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on April 30, 2025, 09:53:07 PM
I cannot believe some of the vitriol aimed his way from day one. He may not be a charmer but the work conducted in modernisation of our marketing, social media and corporate offerings taking our revenue from ridiculously small for a club of our size to inexcess of £350m in 2 and a bit years has been incredible.

He was quoted that moving VP would not happen during his (assumed professional) lifetime. Well that pledge is soon to be over?

Agree with other comments  that if we are thinking it will be a fluffy Man / Woman of the people then we will be very disappointed. This is an upwardly mobile huge potential laden money making business. I would imagine the next person will be even more aggressively driven to achieve NSWE's targets.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 30, 2025, 10:12:51 PM
His job was made easy by the incredible work of UE , a graduate could have possibly achieved the same or more, any qualified person would have done as much .
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on April 30, 2025, 10:18:57 PM
He was here to make money, not friends. Job done.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 30, 2025, 10:20:37 PM
His job was made easy by the incredible work of UE , a graduate could have possibly achieved the same or more, any qualified person would have done as much .

Yep, this.

I won't subscribe to the belief that everything he's done has been negative, although the price rises and taking existing facilities of fans and charging a premium for them has irked many people. Unfortunately PSR has made the monetisation of all facilities essential for us to compete. Heck's estimate that the club will hit £360M in revenue for this season would not have happened without Unai and his support staff. And if we were to regress I suspect that many of the corporate/GA+ facilities would be more empty than full at current prices.

And speaking of prices, there's no way season ticket prices and matchday tickets are suddenly going to become cheaper now Heck has gone. I just wonder what beast will take the role next.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 30, 2025, 10:22:07 PM
Whoever comes in next has a much tougher gig.
The ginger Heckster had a low base to start from .
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on April 30, 2025, 10:24:59 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.
Title: Re: Chris Heck - President of Business Operations
Post by: Ducksworthy on April 30, 2025, 10:32:24 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Yes, who hasn’t dreamed of a lovely long weekend in Aston..
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 30, 2025, 10:32:50 PM
Hotel was HDE vision 30 years ago .
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on April 30, 2025, 10:34:51 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Why are they going to want to stay in a hotel in Aston? Rather than in the vibrant city centre down the road, with anll the hotels, bars and top quality restaurants?

And how many GA+ customers want to do a stopover anywhere?
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on April 30, 2025, 10:56:44 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Why are they going to want to stay in a hotel in Aston? Rather than in the vibrant city centre down the road, with anll the hotels, bars and top quality restaurants?

And how many GA+ customers want to do a stopover anywhere?

There's plenty of scope for the sort of hotel you get in Oldbury, Castle Bromwich, Great Barr, Walsall... And never underestimate the attraction of spending even more time and money at a Premier League ground for Scandinavian/Irish/Far Eastern twoday-trippers.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on April 30, 2025, 10:56:57 PM
Who wouldn't want to stay in a Jacobean mansion?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on April 30, 2025, 11:31:33 PM
That building on the hill to the left might make a good hotel .
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 01, 2025, 12:01:56 AM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Why are they going to want to stay in a hotel in Aston? Rather than in the vibrant city centre down the road, with anll the hotels, bars and top quality restaurants?

And how many GA+ customers want to do a stopover anywhere?

There's plenty of scope for the sort of hotel you get in Oldbury, Castle Bromwich, Great Barr, Walsall... And never underestimate the attraction of spending even more time and money at a Premier League ground for Scandinavian/Irish/Far Eastern twoday-trippers.

Exactly. Business travellers in the week who want little more than a clean, comfortable space not far from Spaghetti Junction to get their head down. Football travellers at the weekend - check in on Friday, mill around the ground and go to the match on Saturday, stadium tour on Sunday. And there’s already a couple of beautiful buildings that used to be hotels at either end of the ground with ample, secure parking on non-match days.

Remember the thinking behind the Bull Ring shop - it’s not about profit, it’s about revenue.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 01, 2025, 12:26:00 AM
Business travellers aren't going to want to stay in Aston. Why would they when the city centre is down the road with all the appeal that has?

And even if they did, how much revenue is a hotel going to add?

And yes, there are buildings that used to be hotels there already - and they can't even survive as pubs, let alone hotels.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 01, 2025, 12:31:50 AM
Business travellers aren't going to want to stay in Aston. Why would they when the city centre is down the road with all the appeal that has?

And even if they did, how much revenue is a hotel going to add?

And yes, there are buildings that used to be hotels there already - and they can't even survive as pubs, let alone hotels.

The ones in Small Heath and Nechells survive, and they’re not nextdoor to a famous 50,000 capacity stadium or a 3,500 capacity gig venue.

Pubs rely on local people using them, hotels don’t.


Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 01, 2025, 12:40:14 AM
Business travellers aren't going to want to stay in Aston. Why would they when the city centre is down the road with all the appeal that has?

And even if they did, how much revenue is a hotel going to add?

And yes, there are buildings that used to be hotels there already - and they can't even survive as pubs, let alone hotels.

Most business travellers aren't that bothered about city centres - they want dinner, a room and breakfast. And most of all they want easy access to motorway junctions, airports and the places where they have their early meetings. And as Percy says, there's a lot of overseas supporters who would love, for some reason, to stay overnight at Villa Park.
Title: Re: Chris Heck - President of Business Operations
Post by: Crown Hill on May 01, 2025, 12:47:52 AM
Business travellers aren't going to want to stay in Aston. Why would they when the city centre is down the road with all the appeal that has?

And even if they did, how much revenue is a hotel going to add?

And yes, there are buildings that used to be hotels there already - and they can't even survive as pubs, let alone hotels.

Most business travellers aren't that bothered about city centres - they want dinner, a room and breakfast. And most of all they want easy access to motorway junctions, airports and the places where they have their early meetings. And as Percy says, there's a lot of overseas supporters who would love, for some reason, to stay overnight at Villa Park.


I presume the Aston Tavern is operating very successfully as a hotel.

It’s 4 star and the rooms are certainly not basic.

Even what’s now known as the Aston Inn is offering rooms.

Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 01, 2025, 12:48:58 AM
I can't believe he's leaving us. He always smooth-talked as if he cared about the Villa family. What a shallow bastard!
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on May 01, 2025, 12:49:30 AM
It feels like The Day The Music Died.
Title: Re: Chris Heck - President of Business Operations
Post by: Crown Hill on May 01, 2025, 12:50:27 AM
Flipping Heck
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 01, 2025, 01:42:51 AM
Business travellers aren't going to want to stay in Aston. Why would they when the city centre is down the road with all the appeal that has?

And even if they did, how much revenue is a hotel going to add?

And yes, there are buildings that used to be hotels there already - and they can't even survive as pubs, let alone hotels.

Most business travellers aren't that bothered about city centres - they want dinner, a room and breakfast. And most of all they want easy access to motorway junctions, airports and the places where they have their early meetings. And as Percy says, there's a lot of overseas supporters who would love, for some reason, to stay overnight at Villa Park.


I presume the Aston Tavern is operating very successfully as a hotel.

It’s 4 star and the rooms are certainly not basic.

Even what’s now known as the Aston Inn is offering rooms.

Well, I didn’t know that. Fair play to them both.

Looks as if big money has been spent on the Aston Tavern since the last time I went in about 30/40 years ago.

Of course, one of the best things about Villa investing in, for example, The Warehouse (or wherever else) is that the cost is an allowable loss against PSR, while whatever it generates counts as a positive as well. Win-win.


Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 01, 2025, 03:24:11 AM
Streets of Aston Weekend inc. 2 nights at the Aston Tavern & AVFC Heritage Tour

Check in Friday.

Evening meal.
Tour of Aston Parish Church and Aston Hall by candlelight.
Witton Arms Disco
Bunk-up or fight in the car park
Kebab from along Aston Lane or the Villa Chippie

Saturday:

7-9 am: Breakfast

10am-12 noon. Visit the graves of George Ramsay, William MacGregor, James Watt and Matthew Boulton at St Mary’s in Handsworth. Visit the first lamppost in Heathfield Road where Villa were founded, the site of the Wesleyan Chapel, and the site of Aston Villa, the house we were named after. Visit Wellington Road, the site of our Perry Barr ground.

12-2.30pm: back to the Tavern to get tanked up.

3pm: Enjoy the game!

6pm: Aston Inn disco and singalong until everyone staggers home throughout the evening.

Sunday:

7-9am Breakfast.
10am - 12noon: Stadium tour, ending in the club shop.

Sunday lunch in the Barton’s, followed by a walk down Summer Lane (where Billy Kimber was from) singing the Summer Lane song.

Songs in your headphones (like on those city- break sightseeing tours):

Streets of Aston

Have you seen the Holte End
On a Satdee afternoon
As they celebrate another Villa win?

Do you remember Ian Taylor scoring diving headers,
Or Tony Tony Daley,
Running down the wing?

So how can you follow the Aaalbion,
Or Birmingham when they’re fucking shite?
Pete the Greek and Danny Brown will chase you through the streets of Aston,
They’ll show you something
To make you change your mind.

Summer Lane:

You can see the palm trees swaying,
Way down Summer Lane
Ev’ry Satdee night there is a celebration
See ‘em chucking bottles down at Witton Station
There ain’t no snow in Snow Hill
No need to catch a train
To your southern home
Where it’s nice and warm
It’s always summer in Summer Lane!

£1,000 per person, all inclusive.

(Not very busy at work).
Title: Re: Chris Heck - President of Business Operations
Post by: Chap on May 01, 2025, 07:27:03 AM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Yes, who hasn’t dreamed of a lovely long weekend in Aston..
Have a look at where some Travelodge locations are!
Title: Re: Chris Heck - President of Business Operations
Post by: Chap on May 01, 2025, 07:29:37 AM
Streets of Aston Weekend inc. 2 nights at the Aston Tavern & AVFC Heritage Tour

Check in Friday.

Evening meal.
Tour of Aston Parish Church and Aston Hall by candlelight.
Witton Arms Disco
Bunk-up or fight in the car park
Kebab from along Aston Lane or the Villa Chippie

Saturday:

7-9 am: Breakfast

10am-12 noon. Visit the graves of George Ramsay, William MacGregor, James Watt and Matthew Boulton at St Mary’s in Handsworth. Visit the first lamppost in Heathfield Road where Villa were founded, the site of the Wesleyan Chapel, and the site of Aston Villa, the house we were named after. Visit Wellington Road, the site of our Perry Barr ground.

12-2.30pm: back to the Tavern to get tanked up.

3pm: Enjoy the game!

6pm: Aston Inn disco and singalong until everyone staggers home throughout the evening.

Sunday:

7-9am Breakfast.
10am - 12noon: Stadium tour, ending in the club shop.

Sunday lunch in the Barton’s, followed by a walk down Summer Lane (where Billy Kimber was from) singing the Summer Lane song.

Songs in your headphones (like on those city- break sightseeing tours):

Streets of Aston

Have you seen the Holte End
On a Satdee afternoon
As they celebrate another Villa win?

Do you remember Ian Taylor scoring diving headers,
Or Tony Tony Daley,
Running down the wing?

So how can you follow the Aaalbion,
Or Birmingham when they’re fucking shite?
Pete the Greek and Danny Brown will chase you through the streets of Aston,
They’ll show you something
To make you change your mind.

Summer Lane:

You can see the palm trees swaying,
Way down Summer Lane
Ev’ry Satdee night there is a celebration
See ‘em chucking bottles down at Witton Station
There ain’t no snow in Snow Hill
No need to catch a train
To your southern home
Where it’s nice and warm
It’s always summer in Summer Lane!

£1,000 per person, all inclusive.

(Not very busy at work).
Excellent work.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on May 01, 2025, 07:36:36 AM
Hotel was HDE vision 30 years ago .


I wish i could find that article again 
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on May 01, 2025, 07:55:43 AM
Aye I wouldn't rule out a hotel working, a lot of business travellers use booking apps and once you've specified a town, budget, amenities and proximity to motorway, train stations etc, its not going to give you a 1* rating for 'surrounding area'.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Smith on May 01, 2025, 07:57:55 AM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Why are they going to want to stay in a hotel in Aston? Rather than in the vibrant city centre down the road, with anll the hotels, bars and top quality restaurants?

And how many GA+ customers want to do a stopover anywhere?

The Aston Tavern seems to do ok
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Why are they going to want to stay in a hotel in Aston? Rather than in the vibrant city centre down the road, with anll the hotels, bars and top quality restaurants?

And how many GA+ customers want to do a stopover anywhere?

There's plenty of scope for the sort of hotel you get in Oldbury, Castle Bromwich, Great Barr, Walsall... And never underestimate the attraction of spending even more time and money at a Premier League ground for Scandinavian/Irish/Far Eastern twoday-trippers.

Exactly. Business travellers in the week who want little more than a clean, comfortable space not far from Spaghetti Junction to get their head down. Football travellers at the weekend - check in on Friday, mill around the ground and go to the match on Saturday, stadium tour on Sunday. And there’s already a couple of beautiful buildings that used to be hotels at either end of the ground with ample, secure parking on non-match days.

Remember the thinking behind the Bull Ring shop - it’s not about profit, it’s about revenue.


The Aston Tavern seems to do ok for match day guests. It’s a wedding venue so I assume the rooms are a decent standard and if the match day food is anything to go by then the catering is also pretty good.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 01, 2025, 08:16:56 AM
Hotel was HDE vision 30 years ago .


I wish i could find that article again 
In my head it was around 1986 and it was going to be built into the back of the North Stand. Don't know why the old boy didn't go ahead with it.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on May 01, 2025, 08:44:12 AM
Hotel was HDE vision 30 years ago .


I wish i could find that article again 
In my head it was around 1986 and it was going to be built into the back of the North Stand. Don't know why the old boy didn't go ahead with it.

My recollection was mid 90's and stemmed from Ken Bates announcing he was building one in one of the new stands. But maybe Doug was first.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 01, 2025, 09:29:15 AM
Hotel was HDE vision 30 years ago .


I wish i could find that article again 
In my head it was around 1986 and it was going to be built into the back of the North Stand. Don't know why the old boy didn't go ahead with it.

My recollection was mid 90's and stemmed from Ken Bates announcing he was building one in one of the new stands. But maybe Doug was first.
I suppose its possible he considered it in the eighties, dismissed it, then reconsidered later. I don't recall it being reconsidered again but that doesn't mean it didn't happen.
Title: Re: Chris Heck - President of Business Operations
Post by: Crown Hill on May 01, 2025, 09:53:26 AM
Hotel was HDE vision 30 years ago .


I wish i could find that article again 
In my head it was around 1986 and it was going to be built into the back of the North Stand. Don't know why the old boy didn't go ahead with it.

It was going where the corner flag restaurant ended up. Seen as innovative at the time. I don’t think it would have been very big.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on May 01, 2025, 09:58:37 AM
I suppose its possible he considered it in the eighties, dismissed it, then reconsidered later. I don't recall it being reconsidered again but that doesn't mean it didn't happen.

I would bow to your memories more then mine Chris.
Title: Re: Chris Heck - President of Business Operations
Post by: Walmley_Villa on May 01, 2025, 10:02:12 AM
Wonder if this has anything to do with Season Ticket pricing? It’s May and nothing announced?
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 01, 2025, 10:15:25 AM
Wonder if this has anything to do with Season Ticket pricing? It’s May and nothing announced?
Suspect they will wait to see where we finish in the table before deciding on pricing strategy .
Title: Re: Chris Heck - President of Business Operations
Post by: Walmley_Villa on May 01, 2025, 10:25:12 AM
Hotel was HDE vision 30 years ago .


I wish i could find that article again 
In my head it was around 1986 and it was going to be built into the back of the North Stand. Don't know why the old boy didn't go ahead with it.

It was going where the corner flag restaurant ended up. Seen as innovative at the time. I don’t think it would have been very big.

There was also talk of the Holte car park on stilts….
Title: Re: Chris Heck - President of Business Operations
Post by: FrankyH on May 01, 2025, 10:41:34 AM
Hotel was HDE vision 30 years ago .


I wish i could find that article again 
In my head it was around 1986 and it was going to be built into the back of the North Stand. Don't know why the old boy didn't go ahead with it.

My recollection was mid 90's and stemmed from Ken Bates announcing he was building one in one of the new stands. But maybe Doug was first.

I think it was late 80's . I remember the Evening mail had a graphic mock up ( it looked quite small if I remember correctly-Dougonomics! )
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 01, 2025, 11:34:17 AM
It was about 1988/89 - they even removed the floodlight to start the project, then Hillsborough happened.
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 01, 2025, 11:56:52 AM
I suppose its possible he considered it in the eighties, dismissed it, then reconsidered later. I don't recall it being reconsidered again but that doesn't mean it didn't happen.

I would bow to your memories more then mine Chris.
Oh, I wouldn't hehe.
Title: Re: Chris Heck - President of Business Operations
Post by: Keeno on May 01, 2025, 12:32:20 PM
2 year stint, made us some money, poached by the Saudis - nothing that surprising or concerning. Became a bit of a pantomime figure but I don't think the trends re ticket prices or 'revenue generation' at the cost of fans would have been much different if it had been someone else - nor do I think we'll make a u-turn on many of the initiatives he started.
Title: Re: Chris Heck - President of Business Operations
Post by: sid1964 on May 01, 2025, 12:43:56 PM
The next person in the role is not going to make it any cheaper to attend the games

If I remember correctly the owners wanted to increase prices far more in recent seasons but were advised against this.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on May 01, 2025, 01:16:42 PM
was this expected? 

Any candidate for the role is likely to be on 12-months notice so we could see a season of drifting along rather than having a clear mission.  I’m no fan of Heck’s, but this appears to have caught the owners off guard.I hope I’m wrong. 
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 01, 2025, 02:07:02 PM
The lack of communication and boasting about advertising hoardings, while most fans were wading through piss or queuing for beers was his biggest mistake...

Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on May 01, 2025, 02:14:55 PM
I haven't stopped crying since the news broke.
Title: Re: Chris Heck - President of Business Operations
Post by: Pat Mustard on May 01, 2025, 02:30:44 PM
I'm not naive enough to think any replacement is going to come in and drop prices, give back the Holte Suite etc., but surely the new person is going to be a bit better at communicating and hopefully treating us all with a bit less contempt?  Of all of Chris Heck's faults, the biggest one for me was his attitude towards anything amounting to consultation with fans.  Some people may say he was just there to make tough decisions that would be going ahead anyway, but the tretament of the fan advisory board, the badge debacle, the original cancellation of the North Stand development without any explanation all just seemed quite cowardly to me.

Who knows, maybe there will also be some sense seen on the amount of GA+ tickets we can actually sell to tourists, so we don't have hundreds of empty seats at big matches next season.
Title: Re: Chris Heck - President of Business Operations
Post by: ez on May 01, 2025, 03:02:56 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Aren't hotel rooms overlooking the pitch the new thing. I think Blackpool have them and one or two others.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on May 01, 2025, 03:11:26 PM
I'm not naive enough to think any replacement is going to come in and drop prices, give back the Holte Suite etc., but surely the new person is going to be a bit better at communicating and hopefully treating us all with a bit less contempt?  Of all of Chris Heck's faults, the biggest one for me was his attitude towards anything amounting to consultation with fans.  Some people may say he was just there to make tough decisions that would be going ahead anyway, but the tretament of the fan advisory board, the badge debacle, the original cancellation of the North Stand development without any explanation all just seemed quite cowardly to me.

Who knows, maybe there will also be some sense seen on the amount of GA+ tickets we can actually sell to tourists, so we don't have hundreds of empty seats at big matches next season.

I recall the fuss about the The Holte Suite. It wasn't the fact that it was being closed to ST holders, it's their ground they can do what they like, it's just that they didn't come right out and say so rather than a wall of silence. That started the ball rolling where trust was concerned and it never got any better.
Title: Re: Chris Heck - President of Business Operations
Post by: Border villan on May 01, 2025, 03:35:46 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Aren't hotel rooms overlooking the pitch the new thing. I think Blackpool have them and one or two others.

Norwich have hotel rooms overlooking ground. Also a Premier Inn overlooks New Road for Worcestershire CCC.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on May 01, 2025, 04:10:50 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Aren't hotel rooms overlooking the pitch the new thing. I think Blackpool have them and one or two others.

Norwich have hotel rooms overlooking ground. Also a Premier Inn overlooks New Road for Worcestershire CCC.

Hampshire too, Edgbaston will have also in 18 months or so.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 01, 2025, 04:13:04 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Aren't hotel rooms overlooking the pitch the new thing. I think Blackpool have them and one or two others.
hardly new, Bolton did it 20 years ago
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 01, 2025, 04:18:45 PM
I wonder how much notice he had to give. That the club are hopeful of a new appointment by the start of next season suggests they've been caught on the hop a bit. Who will commercialize us this summer?
Title: Re: Chris Heck - President of Business Operations
Post by: Max Villan on May 01, 2025, 07:40:58 PM
Does anyone think there's an outside chance they hike ticket prices and allow the departing Heck to take the blame?

Would be a perfect fall guy if you wanted to cut concessions etc...
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on May 01, 2025, 09:00:06 PM
Individuals at that level are likely to have 3 months notice to work - unless they are out of a job, then you'd ask why are they out of a job if they are any good?
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 01, 2025, 09:21:50 PM
Individuals at that level are likely to have 3 months notice to work - unless they are out of a job, then you'd ask why are they out of a job if they are any good?

I think they're going to have notice periods much longer than 3 months.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on May 01, 2025, 09:28:11 PM
Individuals at that level are likely to have 3 months notice to work - unless they are out of a job, then you'd ask why are they out of a job if they are any good?

I think they're going to have notice periods much longer than 3 months.

Me too, six as a minimum.

Heck may have told the club ages ago and a plan should be in place, or they want him out the door swiftly.
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on May 01, 2025, 11:23:01 PM
He joined in May 2023 and it's being reported that he's not renewing his contract.

So, if it was a 2 year deal, it'll expire say between the end of May and June?

Hope we've got a list of possible replacements - and you'd have to think that it's a pretty attractive opportunity.

Fortunately with Monchi and Damian looking after the recruitment side of things it shouldn't affect any transfer window activity, although that may not be the case as far as commercial contracts are concerned.
Title: Re: Chris Heck - President of Business Operations
Post by: edgysatsuma89 on May 01, 2025, 11:26:53 PM
Hopefully the new person changes the badge. If we change the badge every 3 years then the hippo will happen at some point.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on May 01, 2025, 11:41:28 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Aren't hotel rooms overlooking the pitch the new thing. I think Blackpool have them and one or two others.

Norwich have hotel rooms overlooking ground. Also a Premier Inn overlooks New Road for Worcestershire CCC.

Hampshire too, Edgbaston will have also in 18 months or so.

Old Trafford (cricket one) also.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 02, 2025, 12:59:36 AM
Hopefully the new person changes the badge. If we change the badge every 3 years then the hippo will happen at some point.

Hula-hooping hippo, huh? German James - you're up.
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on May 02, 2025, 01:33:15 AM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Aren't hotel rooms overlooking the pitch the new thing. I think Blackpool have them and one or two others.

Norwich have hotel rooms overlooking ground. Also a Premier Inn overlooks New Road for Worcestershire CCC.

Hampshire too, Edgbaston will have also in 18 months or so.

Old Trafford (cricket one) also.

I'm a Bears fan, but New Rd members' area has one of the best views in the country, imo.

Riverside & cathedral on the left side, cricket pitch in the middle, Malvern Hills to the right.

Sublimely Wodehousian.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on May 02, 2025, 10:08:32 AM
Perhaps we could make an approach to lure Tom Wagner for the role? 
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on May 02, 2025, 10:32:30 AM
Perhaps we could make an approach to lure Tom Wagner for the role? 

he has bigger fish to fry
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on May 02, 2025, 11:10:16 AM
Perhaps we could make an approach to lure Tom Wagner for the role? 

he has bigger fish to fry

High season at Pontins.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on May 02, 2025, 12:12:01 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Aren't hotel rooms overlooking the pitch the new thing. I think Blackpool have them and one or two others.

Norwich have hotel rooms overlooking ground. Also a Premier Inn overlooks New Road for Worcestershire CCC.

Hampshire too, Edgbaston will have also in 18 months or so.

Old Trafford (cricket one) also.

I'm a Bears fan, but New Rd members' area has one of the best views in the country, imo.

Riverside & cathedral on the left side, cricket pitch in the middle, Malvern Hills to the right.

Sublimely Wodehousian.

Big boating lake where the pitch should be at certain times of the year as well!!
Title: Re: Chris Heck - President of Business Operations
Post by: Rory on May 02, 2025, 04:43:15 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Aren't hotel rooms overlooking the pitch the new thing. I think Blackpool have them and one or two others.

Norwich have hotel rooms overlooking ground. Also a Premier Inn overlooks New Road for Worcestershire CCC.

Hampshire too, Edgbaston will have also in 18 months or so.

Old Trafford (cricket one) also.

I'm a Bears fan, but New Rd members' area has one of the best views in the country, imo.

Riverside & cathedral on the left side, cricket pitch in the middle, Malvern Hills to the right.

Sublimely Wodehousian.

Big boating lake where the pitch should be at certain times of the year as well!!

True enough!
Title: Re: Chris Heck - President of Business Operations
Post by: Chris Harte on May 02, 2025, 05:18:04 PM
I've said it before - Villa Hotel - Mop up all the tourists in the GA+/Corporate seats. Extended stay in Brum, new club shop and beer hall next door.

Aren't hotel rooms overlooking the pitch the new thing. I think Blackpool have them and one or two others.

Norwich have hotel rooms overlooking ground. Also a Premier Inn overlooks New Road for Worcestershire CCC.

Hampshire too, Edgbaston will have also in 18 months or so.

Old Trafford (cricket one) also.

I'm a Bears fan, but New Rd members' area has one of the best views in the country, imo.

Riverside & cathedral on the left side, cricket pitch in the middle, Malvern Hills to the right.

Sublimely Wodehousian.

Big boating lake where the pitch should be at certain times of the year as well!!

True enough!
I like to go to Worcester on occasion and often stay in that hotel at the cricket ground. It's really handy for the town centre (pubs). Time before last I stayed the whole playing surface was under water.
Title: Re: Chris Heck - President of Business Operations
Post by: N'ZMAV on May 02, 2025, 05:31:23 PM
Individuals at that level are likely to have 3 months notice to work - unless they are out of a job, then you'd ask why are they out of a job if they are any good?
Yeah at least - I'd have to give at least 3 months for my job which isn't anywhere near as high profile as Hecks.
Title: Re: Chris Heck - President of Business Operations
Post by: jwarry on May 03, 2025, 04:03:53 AM
Well hopefully this won’t happen to us now……

🗣️ Ruud Gullit: “I met the Chelsea owner, Todd Boehly, and introduced myself: ‘Hi, I’m Ruud Gullit.’ Todd looked at me and asked, ‘What do you do?’ I told him, ‘Well, I played football — I also played and coached for Chelsea.’”

To Gullit’s surprise, Boehly responded, “Oh yeah? When did you play for Chelsea? What did you do for the club?”

“He didn’t know who I was. Can I blame him? Not really. But this is what it is now — they don’t know what the club is all about. The DNA is gone.” 😳
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on May 03, 2025, 09:36:06 AM
Well you can hardly put our owners and Heck into the same category a Boehly. They love our history and tradition.

But I agree with the sentiment that this is high prolie business and it attracts high profile professionals rather than philanthropic nice guys. We had one in Randy but he as shit at business and choosing key personnel to run it for him.
Title: Re: Chris Heck - President of Business Operations
Post by: Mellin on May 03, 2025, 09:48:36 AM
The Lerner years are a bit of a sorry tale really. Always thought his heart was in the right place. He just failed. Compare that to Ellis who actively held us back. At least Lerner tried for the first half of his term, but as you say, made the wrong appointments across all levels repeatedly.

Should've sold up in 2010/2011.
Title: Re: Chris Heck - President of Business Operations
Post by: HolteL4 on May 03, 2025, 07:52:21 PM
Hopefully now Heck has gone we can take the team coach and the tunnel and remove the Newcastle United colours and have them claret and blue. Because it's ridiculous that the tunnel is seen all over the world and it's not in our colours and I can't think of any other clubs team coach (ones that have custom designed coaches obviously) that isn't in the colours of the club.
Title: Re: Chris Heck - President of Business Operations
Post by: FatSam on May 03, 2025, 08:35:51 PM
Gullit thinking there was ever any recognisable DNA or soul at that club is the bigger mistake. They were won-nothing nobodies before he was lured by the London lifestyle.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 03, 2025, 10:25:14 PM
The Lerner years are a bit of a sorry tale really. Always thought his heart was in the right place. He just failed. Compare that to Ellis who actively held us back. At least Lerner tried for the first half of his term, but as you say, made the wrong appointments across all levels repeatedly.

Should've sold up in 2010/2011.

His heart was in the right place for a bit, but he absolutely could not give a shit when he walked away and sold us to someone whose 'chancer' status was visible from space.
Title: Re: Chris Heck - President of Business Operations
Post by: IFWaters on May 03, 2025, 10:27:57 PM
The Lerner years are a bit of a sorry tale really. Always thought his heart was in the right place. He just failed. Compare that to Ellis who actively held us back. At least Lerner tried for the first half of his term, but as you say, made the wrong appointments across all levels repeatedly.

Should've sold up in 2010/2011.

His heart was in the right place for a bit, but he absolutely could not give a shit when he walked away and sold us to someone whose 'chancer' status was visible from space.
Or from his footwear
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 03, 2025, 10:28:31 PM
The Lerner years are a bit of a sorry tale really. Always thought his heart was in the right place. He just failed. Compare that to Ellis who actively held us back. At least Lerner tried for the first half of his term, but as you say, made the wrong appointments across all levels repeatedly.

Should've sold up in 2010/2011.

His heart was in the right place for a bit, but he absolutely could not give a shit when he walked away and sold us to someone whose 'chancer' status was visible from space.
Or from his footwear

And his Uber history.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on May 07, 2025, 12:16:52 AM
Individual Ticket on Shared Table £474.00

https://www.avfc.co.uk/news/2025/may/06/2024-25-end-of-season-awards-dinner/
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on May 07, 2025, 08:16:17 AM
I'd put that pricing well down the list of things to criticize Heck and the Club about, that type of event is always going to be out of reach of almost all.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 07, 2025, 08:42:24 AM
I'd put that pricing well down the list of things to criticize Heck and the Club about, that type of event is always going to be out of reach of almost all.

It hadn't used to be.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on May 07, 2025, 08:48:04 AM
I remember paying a fiver to a couple of POTY evenings during the Gregory years in the Holte Suite. Ok, there was no three course meal included but nearly £500 a ticket does sound a tad much.
Title: Re: Chris Heck - President of Business Operations
Post by: tomd2103 on May 07, 2025, 09:04:55 AM
Heck's replacement and their remit will be interesting.  Wonder what sort of calibre of person it will attract? 
Title: Re: Chris Heck - President of Business Operations
Post by: amfy on May 07, 2025, 09:13:42 AM
I understand it's pretty much doubled from last year.
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on May 07, 2025, 09:14:12 AM
I went to a rags end of season with work about 10 years ago and they'd paid about £200 a head for the table, so it's not that mad.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on May 07, 2025, 09:21:22 AM
I remember paying a fiver to a couple of POTY evenings during the Gregory years in the Holte Suite. Ok, there was no three course meal included but nearly £500 a ticket does sound a tad much.

We went to a player of the year bash when Big Ron was the manager. For a couple of quid we got a comedian, the Miss Aston Villa beauty contest and Nigel Kennedy performing Vivaldi’s Four Seasons. Talk about the full cultural spectrum. Then we got to meet all of the players.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on May 07, 2025, 09:24:24 AM
I remember paying a fiver to a couple of POTY evenings during the Gregory years in the Holte Suite. Ok, there was no three course meal included but nearly £500 a ticket does sound a tad much.

We went to a player of the year bash when Big Ron was the manager. For a couple of quid we got a comedian, the Miss Aston Villa beauty contest and Nigel Kennedy performing Vivaldi’s Four Seasons. Talk about the full cultural spectrum. Then we got to meet all of the players.

One of the years I went, we had a mingle with the players, Miss Aston Villa and Glen Tilbrook. Which was nice.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on May 07, 2025, 09:26:41 AM
I'd put that pricing well down the list of things to criticize Heck and the Club about, that type of event is always going to be out of reach of almost all.

It hadn't used to be.

Nor should it now. I think I made the point last year, have a number of tickets available at a reasonable price for ST and then have a draw.
Title: Re: Chris Heck - President of Business Operations
Post by: Chico Hamilton III on May 07, 2025, 09:27:24 AM
I remember paying a fiver to a couple of POTY evenings during the Gregory years in the Holte Suite. Ok, there was no three course meal included but nearly £500 a ticket does sound a tad much.

We went to a player of the year bash when Big Ron was the manager. For a couple of quid we got a comedian, the Miss Aston Villa beauty contest and Nigel Kennedy performing Vivaldi’s Four Seasons. Talk about the full cultural spectrum. Then we got to meet all of the players.

One of the years I went, we had a mingle with the players, Miss Aston Villa and Glen Tilbrook. Which was nice.

Brixie Smith was going out with Kennedy at the time and she was there, complete with claret and blue hair do.
Title: Re: Chris Heck - President of Business Operations
Post by: astonvilla82 on May 07, 2025, 10:08:07 AM
Only  gave the email a quick glance and didn't realise it was per person 😳
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on May 07, 2025, 10:25:38 AM
Why was Glenn Tilbook there?
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on May 07, 2025, 10:30:23 AM
He was with some girl from Clapham.
Title: Re: Chris Heck - President of Business Operations
Post by: curiousorange on May 07, 2025, 11:17:43 AM
Why was Glenn Tilbook there?

It's my assumption he got off at Spaghetti Junction.
Title: Re: Chris Heck - President of Business Operations
Post by: john e on May 07, 2025, 04:34:09 PM
He was with some girl from Clapham.

ha ha very good
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 07, 2025, 08:23:00 PM
He was with some girl from Clapham.

I never thought that would happen.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 07, 2025, 08:26:08 PM
Why was Glenn Tilbook there?

He's big buddies with Steve Stride.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on May 07, 2025, 08:42:33 PM

Why was Glenn Tilbook there?
They managed to squeeze him in. He was cool at the time.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 07, 2025, 08:43:52 PM

Why was Glenn Tilbook there?
They managed to squeeze him in. He was cool at the time.

Miss Aston Villa was there, he probably just fancied a little slap and tickle.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 07, 2025, 09:51:06 PM
The Lerner years are a bit of a sorry tale really. Always thought his heart was in the right place. He just failed. Compare that to Ellis who actively held us back. At least Lerner tried for the first half of his term, but as you say, made the wrong appointments across all levels repeatedly.

Should've sold up in 2010/2011.

His heart was in the right place for a bit, but he absolutely could not give a shit when he walked away and sold us to someone whose 'chancer' status was visible from space.
Or from his footwear

Ubers to Bodymoor.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 07, 2025, 09:52:29 PM
I went to a rags end of season with work about 10 years ago and they'd paid about £200 a head for the table, so it's not that mad.

Kept that quiet  ;)
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on May 07, 2025, 09:53:48 PM
Why was Glenn Tilbook there?

It's my assumption he got off at Spaghetti Junction.

Outstanding.
Title: Re: Chris Heck - President of Business Operations
Post by: Chip Butty 111 on May 07, 2025, 10:34:39 PM

Why was Glenn Tilbook there?
They managed to squeeze him in. He was cool at the time.

Miss Aston Villa was there, he probably just fancied a little slap and tickle.
..all he got was bitter and a nasty little rash...
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on May 12, 2025, 11:39:36 PM
🚨 Francesco Calvo has resigned from his position as Managing Director of Revenue & Football Development at Juventus — he’s set to join Aston Villa.
@cmdotcom
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on May 12, 2025, 11:42:13 PM
Will we just rename the thread or start a new one?
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on May 12, 2025, 11:43:03 PM
Will we just rename the thread or start a new one?
Ask FootyVil
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 12, 2025, 11:47:14 PM
🚨 Francesco Calvo has resigned from his position as Managing Director of Revenue & Football Development at Juventus — he’s set to join Aston Villa.
@cmdotcom


The king is dead! Viva il re!
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 12, 2025, 11:48:35 PM
re Calvo, not a bad cv

Quote
Francesco Calvo studied Business Administration at Università Commerciale Luigi Bocconi and obtained a Master in Strategic Marketing in 2002 at the Profingest Management School.

He began his professional career in 2004 at Philip Morris International, holding roles of increasing responsibility until 2011 when he was promoted to the position of Director Event Marketing.

In October 2011 he entered the world of football as Commercial Director of Juventus FC S.p.A., where in 2014 he was promoted to Chief Revenue Officer.
From 2015 to 2018 he held the position as Chief Revenue Officer at FC Barcelona, until he joined AS Roma first as Chief Revenue Officer and then Chief Operating Officer.

He returned to Juventus on April 1, 2022 as Chief of Staff, a role he held until 22 January 2023 when he was appointed Chief Football Officer, reporting to the Chief Executive Officer. Currently, he holds the position of Managing Director Revenue & Football Development.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on May 13, 2025, 04:36:48 PM
I’ve just read that a six part Netflix series on Villa is being released on 25th June.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithesShin on May 13, 2025, 04:39:54 PM
I’ve just read that a six part Netflix series on Villa is being released on 25th June.

Where did you read it?
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on May 13, 2025, 04:48:24 PM
Lots of historical messages about it but the one "news" site mentioning it just looks badly AI generated.

https://allbankscode.com/2025/04/13/the-unyielding-spirit-of-aston-villa-netflix-unveils-a-shocking-documentary-a-must-watch-for-all-football-fans-a-story-of-triumph-and-tragedy/

If that is true, it is not just the recent parts but going back to 2016.
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on May 13, 2025, 05:33:09 PM
Lots of historical messages about it but the one "news" site mentioning it just looks badly AI generated.

https://allbankscode.com/2025/04/13/the-unyielding-spirit-of-aston-villa-netflix-unveils-a-shocking-documentary-a-must-watch-for-all-football-fans-a-story-of-triumph-and-tragedy/

If that is true, it is not just the recent parts but going back to 2016.

Seems genuine to me, and I look forward to seeing Scarlett Johansson in it.
Title: Re: Chris Heck - President of Business Operations
Post by: Ducksworthy on May 13, 2025, 05:44:11 PM
Lots of historical messages about it but the one "news" site mentioning it just looks badly AI generated.

https://allbankscode.com/2025/04/13/the-unyielding-spirit-of-aston-villa-netflix-unveils-a-shocking-documentary-a-must-watch-for-all-football-fans-a-story-of-triumph-and-tragedy/

If that is true, it is not just the recent parts but going back to 2016.

Seems genuine to me, and I look forward to seeing Scarlett Johansson in it.

I hope Bailey’s missus isn’t in it. We might as well write off next year entirely if so.
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on May 15, 2025, 07:37:36 PM
US singer Chris Brown has been arrested in the UK in connection with a bottle attack at a London nightclub in 2023.

Brown was arrested at a hotel in Manchester in the early hours of Thursday, and held on suspicion of causing grievous bodily harm to music producer Abe Diaw at the Tape nightclub in Mayfair.

Refunds all round?

A lot of us questioned whether agreeing to host this bloke was something we should be doing.

Heck appears to have been blinded by the cheque.

Wonder if we negotiated a non- appearance penalty clause?
Given Brown's reputation  - then if not, why not?
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 15, 2025, 07:41:04 PM
US singer Chris Brown has been arrested in the UK in connection with a bottle attack at a London nightclub in 2023.

Brown was arrested at a hotel in Manchester in the early hours of Thursday, and held on suspicion of causing grievous bodily harm to music producer Abe Diaw at the Tape nightclub in Mayfair.

Refunds all round?

A lot of us questioned whether agreeing to host this bloke was something we should be doing.

Heck appears to have been blinded by the cheque.

Wonder if we negotiated a non- appearance penalty clause?
Given Brown's reputation  - then if not, why not?

We're not the promoters. Nothing to do with us if it doesn't happen.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on May 15, 2025, 08:53:20 PM
Isn't this the type of "created"  hype that helps sell tickets. If his management team was not aware of the pending charges then they are all morons.
Title: Re: Chris Heck - President of Business Operations
Post by: VillaTim on May 15, 2025, 09:17:59 PM
LIV is probably the perfect match for Heck . Good riddance .
Title: Re: Chris Heck - President of Business Operations
Post by: SaddVillan on May 15, 2025, 10:46:18 PM
US singer Chris Brown has been arrested in the UK in connection with a bottle attack at a London nightclub in 2023.

Brown was arrested at a hotel in Manchester in the early hours of Thursday, and held on suspicion of causing grievous bodily harm to music producer Abe Diaw at the Tape nightclub in Mayfair.

Refunds all round?

A lot of us questioned whether agreeing to host this bloke was something we should be doing.

Heck appears to have been blinded by the cheque.

Wonder if we negotiated a non- appearance penalty clause?
Given Brown's reputation  - then if not, why not?

We're not the promoters. Nothing to do with us if it doesn't happen.

We'll have expected a hiring fee?
And if we run things like Spuds do, we'd be taking the profits on catering.

If the gig doesn't proceed then that's lost income.

Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on May 15, 2025, 11:35:11 PM
We probably already have a fair chunk of fees paid in advance. The promoters take out the insurance to cover their costs for no shows.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 15, 2025, 11:43:52 PM
US singer Chris Brown has been arrested in the UK in connection with a bottle attack at a London nightclub in 2023.

Brown was arrested at a hotel in Manchester in the early hours of Thursday, and held on suspicion of causing grievous bodily harm to music producer Abe Diaw at the Tape nightclub in Mayfair.

Refunds all round?

A lot of us questioned whether agreeing to host this bloke was something we should be doing.

Heck appears to have been blinded by the cheque.

Wonder if we negotiated a non- appearance penalty clause?
Given Brown's reputation  - then if not, why not?

We're not the promoters. Nothing to do with us if it doesn't happen.

We'll have expected a hiring fee?
And if we run things like Spuds do, we'd be taking the profits on catering.

If the gig doesn't proceed then that's lost income.



I think I might take a wild guess here that the Villa hierarchy, in conjunction with the promoters, will have taken all eventualities into consideration.
Title: Re: Chris Heck - President of Business Operations
Post by: claret+blue ed on May 16, 2025, 07:11:05 AM
LIV is probably the perfect match for Heck . Good riddance .
I actually quite like LIV, hopefully he doesn't spoil it
Title: Re: Chris Heck - President of Business Operations
Post by: aldridgeboy on May 16, 2025, 01:43:04 PM
Chris Brown has been remanded in custody until June.
That might now seriously put the concert in doubt
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 16, 2025, 02:25:46 PM
Can't they bung him in The Cells and just wheel him out for the concert?
Title: Re: Chris Heck - President of Business Operations
Post by: Rudy Can't Fail on May 16, 2025, 02:51:37 PM
Not sure he can afford it.
Title: Re: Chris Heck - President of Business Operations
Post by: Tuscans on May 22, 2025, 11:57:10 AM
"Do you know who is taking over from you"

Heck, "No, I wasn't involved in that but I will say one thing, be kind to him, it's a fucking tough job"
Title: Re: Chris Heck - President of Business Operations
Post by: Brazilian Villain on May 22, 2025, 12:06:50 PM
"Do you know who is taking over from you"

Heck, "No, I wasn't involved in that but I will say one thing, be kind to him, it's a fucking tough job"

He must have met Villan82 at the awards dinner. *winky thing*
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on May 22, 2025, 01:05:13 PM
"Do you know who is taking over from you"

Heck, "No, I wasn't involved in that but I will say one thing, be kind to him, it's a fucking tough job"

Fair play to him - he is not wrong
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on May 22, 2025, 03:53:37 PM
The list of things that he gave in his speech as achievements and changes (and he credited the hard work of  his team of staff) included the go ahead for Witton station and North Stand changes, which have been hampering expansion for some years, going by all the related posts in here.

The Club needs to guarantee income on a much bigger scale than before he came and he was given the task to make that happen. I’d say overall he has succeeded and that the success of Unai and the team has helped!

I know the ticketing system remains an issue for good reasons, so perhaps that’s an area for the new person to tackle and refine.
Title: Re: Chris Heck - President of Business Operations
Post by: jwarry on May 22, 2025, 04:43:09 PM
https://www.facebook.com/reel/570142212407140?fs=e&fs=e
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 22, 2025, 08:07:00 PM
https://www.facebook.com/reel/570142212407140?fs=e&fs=e
tired and emotional.
Title: Re: Chris Heck - President of Business Operations
Post by: FrankyH on May 22, 2025, 08:25:59 PM
His Mom needs to let his trousers down an inch or two.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on May 22, 2025, 10:28:14 PM
His Mom needs to let his trousers down an inch or two.

His Mom let us all down in some way or another.
Title: Re: Chris Heck - President of Business Operations
Post by: Somniloquism on May 23, 2025, 08:41:09 AM
Interesting the comments on "I expected to be here longer". Does that mean he did a job they wanted, but pissed off the owners in some way so they let him go?

I suppose the LIV contract pays far more then we ever could though so maybe it was that job coming up sooner then expected and / or decided to jump ship elsewhere when it looked like not being in Europe would derail his revenue gains.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on May 23, 2025, 08:43:17 AM
Interesting the comments on "I expected to be here longer". Does that mean he did a job they wanted, but pissed off the owners in some way so they let him go?

I suppose the LIV contract pays far more then we ever could though so maybe it was that job coming up sooner then expected and / or decided to jump ship elsewhere when it looked like not being in Europe would derail his revenue gains.

He’d have given his notice long before being able to judge being in Europe or not.

Maybe he just misses his family? There doesn’t have to be some nefarious reason for him wanting to go.
Title: Re: Chris Heck - President of Business Operations
Post by: PeterWithe on May 23, 2025, 09:09:26 AM
And I reckon he was on a massive bonus for getting to his target of £400m turnover, we got there earlier because of CL qualification and he was always going to go after achieving that.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on May 23, 2025, 11:10:49 AM
Could be that he was always intended to be the 'bad news' hire to do all the unpopular things and get them out of the way so the board and his replacement could have a 'clean' relationship with the fans. 3 seasons of European football on the bounce has clearly let us push things further and faster than we might have expected when he joined so all the stuff they wanted him there for is done and both sides agreed it was good timing for him to step away.

He's right that it's a tough job though, there's a really difficult mindset around the fans of a lot of football clubs of wanting success but not liking a lot of the financial and commercial decisions that have to happen to get there. I don't blame the fans for that but I do think Heck in particular has been demonised by some people to an insane degree.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on May 23, 2025, 12:10:41 PM
And I reckon he was on a massive bonus for getting to his target of £400m turnover, we got there earlier because of CL qualification and he was always going to go after achieving that.


Not sure he hit his target, heard that turnover will be about £370m.
Still impressive growth due to Unai and the team.
Title: Re: Chris Heck - President of Business Operations
Post by: paul_e on May 23, 2025, 12:56:43 PM
And I reckon he was on a massive bonus for getting to his target of £400m turnover, we got there earlier because of CL qualification and he was always going to go after achieving that.

Not sure he hit his target, heard that turnover will be about £370m.
Still impressive growth due to Unai and the team.

On here we've talked a lot about £400m but €400m seems to be mentioned a lot elsewhere and makes more sense if the aim of all the revenue growth is to meet the UEFA requirements.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on May 23, 2025, 02:14:06 PM
And I reckon he was on a massive bonus for getting to his target of £400m turnover, we got there earlier because of CL qualification and he was always going to go after achieving that.

Not sure he hit his target, heard that turnover will be about £370m.
Still impressive growth due to Unai and the team.

On here we've talked a lot about £400m but €400m seems to be mentioned a lot elsewhere and makes more sense if the aim of all the revenue growth is to meet the UEFA requirements.


Not sure target would be in Euros when we are an English PL team.
Currency fluctuations would make it illogical.
Title: Re: Chris Heck - President of Business Operations
Post by: AV82EC on May 23, 2025, 02:23:24 PM
And I reckon he was on a massive bonus for getting to his target of £400m turnover, we got there earlier because of CL qualification and he was always going to go after achieving that.

Not sure he hit his target, heard that turnover will be about £370m.
Still impressive growth due to Unai and the team.

On here we've talked a lot about £400m but €400m seems to be mentioned a lot elsewhere and makes more sense if the aim of all the revenue growth is to meet the UEFA requirements.


Not sure target would be in Euros when we are an English PL team.
Currency fluctuations would make it illogical.

He definitely set the target as £400m turnover to make a sustainable top 6 club who didn’t necessarily need to be in the Champs League every year. The reason the €400m keeps getting quoted is that is what a lot of European Level Financial reporting is in for clubs in UEFA comps and also the Deloitte Football report is in that as well so maybe people keep getting confused between the two?
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on May 23, 2025, 02:26:21 PM
And I reckon he was on a massive bonus for getting to his target of £400m turnover, we got there earlier because of CL qualification and he was always going to go after achieving that.

Not sure he hit his target, heard that turnover will be about £370m.
Still impressive growth due to Unai and the team.

On here we've talked a lot about £400m but €400m seems to be mentioned a lot elsewhere and makes more sense if the aim of all the revenue growth is to meet the UEFA requirements.


Not sure target would be in Euros when we are an English PL team.
Currency fluctuations would make it illogical.

He definitely set the target as £400m turnover to make a sustainable top 6 club who didn’t necessarily need to be in the Champs League every year. The reason the €400m keeps getting quoted is that is what a lot of European Level Financial reporting is in for clubs in UEFA comps and also the Deloitte Football report is in that as well so maybe people keep getting confused between the two?


Well remembered, thanks.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on May 23, 2025, 03:17:40 PM
And I reckon he was on a massive bonus for getting to his target of £400m turnover, we got there earlier because of CL qualification and he was always going to go after achieving that.

Not sure he hit his target, heard that turnover will be about £370m.
Still impressive growth due to Unai and the team.

On here we've talked a lot about £400m but €400m seems to be mentioned a lot elsewhere and makes more sense if the aim of all the revenue growth is to meet the UEFA requirements.

I’m sure the 400m came from Heck himself, cannot remember what currency he said though.

…Appears to be £££ as clarified above.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 23, 2025, 03:25:53 PM
Yeah, and he said it was for next year. In his last update video, I think he said they were set to hit all targets a year early.
Title: Re: Chris Heck - President of Business Operations
Post by: Dante Lavelli on May 23, 2025, 04:04:03 PM
That list in the youtube clip is very impressive.

...but as a leaving speech it is odd that he is the one reading it out, rather than someone thanking him for his hard graft and clear success. He's very David Brent.
Title: Re: Chris Heck - President of Business Operations
Post by: usav on May 23, 2025, 04:20:47 PM
That list in the youtube clip is very impressive.

...but as a leaving speech it is odd that he is the one reading it out, rather than someone thanking him for his hard graft and clear success. He's very David Brent.

It was literally him thanking the team that worked on everything in the list, he said that at the beginning.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on May 23, 2025, 05:40:42 PM
That list in the youtube clip is very impressive.

...but as a leaving speech it is odd that he is the one reading it out, rather than someone thanking him for his hard graft and clear success. He's very David Brent.

It was literally him thanking the team that worked on everything in the list, he said that at the beginning.

Yeah, I think that’s fair. And it is an impressive list. Football 2025… I’m looking forward to those new deals being announced.
Title: Re: Chris Heck - President of Business Operations
Post by: andyh on May 23, 2025, 05:43:31 PM
Whatever way you cut it, and whatever you think of him, that list of completed activities/ projects is incredibly impressive.
The speed at which this club is transforming is spectacular.
Title: Re: Chris Heck - President of Business Operations
Post by: Dogtanian on May 23, 2025, 05:48:17 PM
Absolutely.

To put that £400m in context, it would only be about £63m behind Chelsea’s turnover last season. Admittedly, they had no european competition. But, still impressive.

It would have put us 12th in the Football Money League for income last season.
Title: Re: Chris Heck - President of Business Operations
Post by: Mister E on May 23, 2025, 08:51:00 PM
Absolutely.
To put that £400m in context, it would only be about £63m behind Chelsea’s turnover last season. Admittedly, they had no european competition. But, still impressive.
It would have put us 12th in the Football Money League for income last season.
... and that's why Sunday's bloody game is so massive ... as we all know.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 23, 2025, 09:34:32 PM
Whatever way you cut it, and whatever you think of him, that list of completed activities/ projects is incredibly impressive.
The speed at which this club is transforming is spectacular.
And totally reliant on the performance on the pitch which he has absolutely nothing to do with.
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on May 23, 2025, 09:37:57 PM
Whatever way you cut it, and whatever you think of him, that list of completed activities/ projects is incredibly impressive.
The speed at which this club is transforming is spectacular.
And totally reliant on the performance on the pitch which he has absolutely nothing to do with.


It isn't totally reliant. Unai's done the groundwork but Heck still has to finish the deals. We've had more successful teams when we couldn't get arrested commercially.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on May 24, 2025, 08:57:19 AM
I know he did not directly contribute to it, but his team certainly did when I made a request for my plaque on the new legacy wall.
When my old man died I had a paving slab in front of the Trinity stand laid in his memory. Anyone that had one was offered a new wall position free of charge. I made my purchase and ordered my Dad's one also. I wrote to the club on the off chance that could we have ours side by side. They responded that they could not guarantee it but they would try.
I had a mail yesterday from them with the map location of my new plaque. I went to VP and there next to mine is my Dad's.
I stood there and was completely overcome. To think I can be next to my old man at the place that was central to our lives is one of the best things to ever happen to me.

A small thing for the club but a huge gesture for my family. The club gets a lot of stick at times but in this instance they have been brilliant

Thank you
Title: Re: Chris Heck - President of Business Operations
Post by: Pete3206 on May 24, 2025, 09:36:56 AM
That's great Hookeysmith.
Title: Re: Chris Heck - President of Business Operations
Post by: Clampy on May 24, 2025, 09:47:16 AM
I wondered who's the 'I feckin hate Man Utd' paver was.  :)

No, that's absolutely brilliant and well done the club
Title: Re: Chris Heck - President of Business Operations
Post by: Louzie0 on May 24, 2025, 10:18:32 AM
That’s a lovely thing to do, well done to the Club.
Title: Re: Chris Heck - President of Business Operations
Post by: Stu82 on May 24, 2025, 12:13:11 PM
That’s really good to hear.
Pleased for you Hookey
Title: Re: Chris Heck - President of Business Operations
Post by: olaftab on May 24, 2025, 12:27:47 PM
That's lovely.
Title: Re: Chris Heck - President of Business Operations
Post by: Hookeysmith on May 24, 2025, 03:22:02 PM
I wondered who's the 'I feckin hate Man Utd' paver was.  :)

No, that's absolutely brilliant and well done the club

Genuine lol

Wished I had thought of having that now :)
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on May 24, 2025, 03:38:45 PM
That's great Hookey.
Lovely to hear and well done the Club.
Title: Re: Chris Heck - President of Business Operations
Post by: pauliewalnuts on July 30, 2025, 10:57:37 PM
I know it's probs a bit tasteless to say this, and I do not know if it was entirely Heck's doing, but by having the Sabberf farewell gig happen at Villa Park, with the gigantic worldwide coverage, and prior to that, hitching Ozzy to the  Villa bandwagon (the shirt launch last year), plus stuff like the tifo - even though we all know he didn't care too much about football - someone at the club has absolutely pulled a blinder.

They obviously didn't know he was going to pass away quite so quickly, but it feels like the club, with the concert and even the funeral today, has all of a sudden found a deep source of cultural relevance.

And the city, even more so.
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on July 30, 2025, 11:02:28 PM
Of course, we don't know for certain that the club didn't kill him.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on July 31, 2025, 12:09:08 AM
It’s a massive pity the Council just don’t get the global cultural impact of things like this. Sabbath and Tolkien both spring to mind.
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on July 31, 2025, 12:16:06 AM
I think they do, even if they haven't always. But they're skint.
Title: Re: Chris Heck - President of Business Operations
Post by: Billy Walker on July 31, 2025, 12:22:57 AM
Some kind of monument/plaque to mark Black Sabbath's final gig would be fitting. If The Warehouse is aiming to be a top music venue, it would be brilliant to site such a monument nearby.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on July 31, 2025, 12:35:56 AM
The Council are pathetic at capitalising on popular culture. Another example would be Digbeth. One of the UK’s most vibrant and diverse areas, but BCC haven’t supported it or promoted it in any way.
Title: Re: Chris Heck - President of Business Operations
Post by: Percy McCarthy on July 31, 2025, 12:45:23 AM
The Council are pathetic at capitalising on popular culture. Another example would be Digbeth. One of the UK’s most vibrant and diverse areas, but BCC haven’t supported it or promoted it in any way.

The Crown and Station Street as a whole is our biggest missed sitter as a city.

A beautiful hotel, the UK’s first repertory theatre, the UK’s oldest working cinema (in the city that invented celluloid) and the de facto birthplace of heavy metal all on a small street twenty yards from one of the busiest railway stations in the country, and they haven’t got a clue how to exploit it.
Title: Re: Chris Heck - President of Business Operations
Post by: Des Little on July 31, 2025, 08:02:24 AM
Surely a black and purple away kit next season is the logical move. Keeps those tills ringing…
Title: Re: Chris Heck - President of Business Operations
Post by: TheTimVilla on July 31, 2025, 08:05:28 AM
I thought this thread was being revived because Chris Heck was (according to Grok) the highest profile twitter user to block H&V...
Title: Re: Chris Heck - President of Business Operations
Post by: dave.woodhall on July 31, 2025, 08:35:49 AM
I know it's probs a bit tasteless to say this, and I do not know if it was entirely Heck's doing, but by having the Sabberf farewell gig happen at Villa Park, with the gigantic worldwide coverage, and prior to that, hitching Ozzy to the  Villa bandwagon (the shirt launch last year), plus stuff like the tifo - even though we all know he didn't care too much about football - someone at the club has absolutely pulled a blinder.

They obviously didn't know he was going to pass away quite so quickly, but it feels like the club, with the concert and even the funeral today, has all of a sudden found a deep source of cultural relevance.

And the city, even more so.

Said it then, I'll say it now. Well done.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on July 31, 2025, 09:15:30 AM
And there's a film being made about the gig which will sustain interest in Ozzy, Brum and Villa by association when it comes out next year.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on July 31, 2025, 09:24:46 AM
This 1 reason is why Manchester is doing so well, global exposure they have had over last 20 to 30 years. Brum needs more of the exposure from Ozzy. Seeing Yanks walking around at the concert with Villa Ozzy tops on was great….but then you walk around the the area and see the piles of rubbish…
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on July 31, 2025, 10:48:27 AM
Manchester had a civic leadership that helped. As well as an established media community to help spread its ‘story’. It also thinks big, where Brum thinks small.
Title: Re: Chris Heck - President of Business Operations
Post by: DB on July 31, 2025, 12:25:51 PM
Manchester had a civic leadership that helped. As well as an established media community to help spread its ‘story’. It also thinks big, where Brum thinks small.

They had all of G Man aligned e.g. on the tram network, BBC and Media city really was a big win and hate to say it but their Fottball teams being dominant for 30 years and having all that exposure for the city too.
Title: Re: Chris Heck - President of Business Operations
Post by: Toronto Villa on July 31, 2025, 02:06:10 PM
It always felt that Birmingham was comfortable being called or being known as the “second city” which bred complacency by years of city leaders. Manchester has tried to force their way to being recognized as the second city through their community and cultural efforts in growing their image and brand. It helped that they had a vibrant music scene, two successful football clubs and a major sporting event in 2002.
Title: Re: Chris Heck - President of Business Operations
Post by: London Villan on July 31, 2025, 02:25:47 PM
Let alone the growth of their commercial sector, which is now bigger than brum’s - however you define the geography.
Title: Re: Chris Heck - President of Business Operations
Post by: Drummond on July 31, 2025, 02:31:20 PM
Some kind of monument/plaque to mark Black Sabbath's final gig would be fitting. If The Warehouse is aiming to be a top music venue, it would be brilliant to site such a monument nearby.

They could rename it The Ozzy. The Ozzydome, something like that, set up a load of gigs and that would get it going and established.
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on July 31, 2025, 03:09:45 PM
It always felt that Birmingham was comfortable being called or being known as the “second city” which bred complacency by years of city leaders. Manchester has tried to force their to being recognized as the second city through their community and cultural efforts in growing their image and brand. It helped that they had a vibrant music scene, two successful football clubs and a major sporting event in 2002.

Let's not fall out, now.
Title: Re: Chris Heck - President of Business Operations
Post by: Dave on July 31, 2025, 03:15:12 PM
When you're done with that, if you can go and have a word with BV in Other Games

Over in Hong Kong, Spurs beat Arsenal 1-0 in the first North London derby played outside the UK. I wonder when and where the first Second City derby outside the UK will take place.
Title: Re: Chris Heck - President of Business Operations
Post by: cdbearsfan on July 31, 2025, 03:16:04 PM
Thanks for the heads up.
Title: Re: Chris Heck - President of Business Operations
Post by: algy on July 31, 2025, 04:12:30 PM
Surely a black and purple away kit next season is the logical move. Keeps those tills ringing…
We should just permanently claim purple & black as 'our' away colours on the basis of this away shirt:

(https://www.classicfootballshirts.co.uk/cdn-cgi/image/fit=pad,q=70,w=1028,f=webp/pub/media/catalog/product/e/2/e2c287616a7c0aa29f85428f94747057b84fb1a47985af6998c684145268b958.jpeg)

(along with green/black/red and white/claret)
Title: Re: Chris Heck - President of Business Operations
Post by: LeeB on July 31, 2025, 04:27:08 PM
I loved that shirt
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on July 31, 2025, 05:12:32 PM
From memory, Man City (a) Sunday on the tele, Platt Lane Stand, Tony Daley goal.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on July 31, 2025, 05:16:22 PM
From memory, Man City (a) Sunday on the tele, Platt Lane Stand, Tony Daley goal.
Is that the one where he dribbled the length of the pitch  past every Citeh player , some twice.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on July 31, 2025, 05:28:25 PM
From memory, Man City (a) Sunday on the tele, Platt Lane Stand, Tony Daley goal.
Is that the one where he dribbled the length of the pitch  past every Citeh player , some twice.

No that was Man City at home.  Same season I think.  We lost 2-1.  Peter fcuking Reid scored their winner.  Yet another title choke.  Edit I’m thinking it was two seasons later.  The fabulous away shirt was in the 2nd division.
Title: Re: Chris Heck - President of Business Operations
Post by: kippaxvilla2 on July 31, 2025, 05:36:18 PM
https://youtu.be/bfuy3adu55s?si=SDCrOv3FpIfuUifo
Title: Re: Chris Heck - President of Business Operations
Post by: Exeter 77 on July 31, 2025, 05:40:00 PM
The goal Tony Daley scored in that shirt was a far post header from a  left wing Kevin Gage cross.
Title: Re: Chris Heck - President of Business Operations
Post by: Nev on July 31, 2025, 05:43:05 PM
I'm sure that was a Sunday live game but only in the Granada and Central regions. We went and stayed with a mate in the Uni Halls at Rusholme the night before, walked to Maine Rd and tried a pub that was chock full of casuals (glance at watch, leave). I remember all that more than the game tbh.
Title: Re: Chris Heck - President of Business Operations
Post by: VILLA MOLE on July 31, 2025, 05:43:49 PM
From memory, Man City (a) Sunday on the tele, Platt Lane Stand, Tony Daley goal.
Is that the one where he dribbled the length of the pitch  past every Citeh player , some twice.

No that was Man City at home.  Same season I think.  We lost 2-1.  Peter fcuking Reid scored their winner.  Yet another title choke.  Edit I’m thinking it was two seasons later.  The fabulous away shirt was in the 2nd division.

i think i cried after Reid scored that
Title: Re: Chris Heck - President of Business Operations
Post by: Exeter 77 on July 31, 2025, 05:45:59 PM
I'm sure that was a Sunday live game but only in the Granada and Central regions. We went and stayed with a mate in the Uni Halls at Rusholme the night before, walked to Maine Rd and tried a pub that was chock full of casuals (glance at watch, leave). I remember all that more than the game tbh.
It was and so was the reverse fixture when I think SGT tried to play Olney (wearing number 2 for some reason) and Cascarino together.
Title: Re: Chris Heck - President of Business Operations
Post by: ChicagoLion on July 31, 2025, 05:48:02 PM
From memory, Man City (a) Sunday on the tele, Platt Lane Stand, Tony Daley goal.
Is that the one where he dribbled the length of the pitch  past every Citeh player , some twice.

No that was Man City at home.  Same season I think.  We lost 2-1.  Peter fcuking Reid scored their winner.  Yet another title choke.  Edit I’m thinking it was two seasons later.  The fabulous away shirt was in the 2nd division.
I was at Maine Road when he scored one of the best goals I have seen a Villa player score.
We lost 2-1 though.
Title: Re: Chris Heck - President of Business Operations
Post by: eamonn on July 31, 2025, 11:16:33 PM
I'm sure that was a Sunday live game but only in the Granada and Central regions. We went and stayed with a mate in the Uni Halls at Rusholme the night before, walked to Maine Rd and tried a pub that was chock full of casuals (glance at watch, leave). I remember all that more than the game tbh.

Ruffians rush home.
Title: Re: Chris Heck - President of Business Operations
Post by: jwarry on August 01, 2025, 09:11:20 AM
Heck was a saint compared to these guys…..

https://www.dailymail.co.uk/sport/football/article-14958613/Man-United-braced-fan-protests-amid-fury-controversial-new-scheme-charging-supporters-4-000-season-ticket-licence-doesnt-guarantee-seat.html
Title: Re: Chris Heck - President of Business Operations
Post by: Gareth on August 02, 2025, 09:02:01 AM
Heck was a saint compared to these guys…..

https://www.dailymail.co.uk/sport/football/article-14958613/Man-United-braced-fan-protests-amid-fury-controversial-new-scheme-charging-supporters-4-000-season-ticket-licence-doesnt-guarantee-seat.html

And you can 100% guarantee that all other clubs will be watching and jumping on this if it works
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