Heroes & Villains, the Aston Villa fanzine

Heroes & Villains => Heroes Discussion => Topic started by: Pat Mustard on July 20, 2022, 09:47:35 AM

Title: Memberships
Post by: Pat Mustard on July 20, 2022, 09:47:35 AM: Is anyone else having problems renewing memberships this year? Trying to do two currently, haven't been able to for a few weeks now. I thought they may be set to auto-renew (as usual nothing is especially clear via the website), but they have now expired and try as I might I can't get them to renew. All of the details are there and I get to the end of the process, but then just get an error message and kicked out.

I've tried contacting the club about it and they originally intimated this isn't something anyone else has reported, but I don't see how it can be a one-off problem as I've tried doing it now on various devices and at different times.
Title: Re: Memberships
Post by: Drummond on July 20, 2022, 10:05:59 AM: Mine auto-renewed with no apparent issue.
Title: Re: Memberships
Post by: Flamingo Lane on July 20, 2022, 10:33:27 AM: Mine auto renewed on 15 July but was not reactivated until more than three days later, meaning I effectively ceased to be a member during that period of time, and so was not sent the link to buy Bruce Springsteen concert tickets.
Title: Re: Memberships
Post by: Chico Hamilton III on July 20, 2022, 11:08:59 AM: The membership renewal invitation email still has a picture of Dean Smith on it
Title: Re: Memberships
Post by: AlexAlexCropley on July 20, 2022, 12:04:34 PM: What is the point of "Claret Light"? Is it a low-cal wine?
Title: Re: Memberships
Post by: pauliewalnuts on September 02, 2025, 07:29:28 PM: Big up to the club for once more making simple things tougher.

Email - your membership will not auto renew, you need to enter new payment details (as they now process them directly).

You can do that by clicking HERE.

Only you can't, because that takes you to a page where you update your name and address, but not your payment details.

Also - cost of membership £50. Which become £52.95 when you check out, with no explanation of the no doubt utterly spurious surcharge added on.

Honestly, this shit should be simple.
Title: Re: Memberships
Post by: Sdwbvf on September 02, 2025, 07:40:05 PM: Postage for the welcome pack. What's in the welcome pack this year? Has anyone got one?
Title: Re: Memberships
Post by: Flamingo Lane on September 02, 2025, 09:42:09 PM: I've not had the welcome pack. It's only been 7 weeks though since I renewed.
Title: Re: Memberships
Post by: pauliewalnuts on September 02, 2025, 09:42:58 PM: Quote from: Sdwbvf on September 02, 2025, 07:40:05 PM
Postage for the welcome pack. What's in the welcome pack this year? Has anyone got one?

Donyell Malen.
Title: Re: Memberships
Post by: Legion on September 02, 2025, 10:29:36 PM: Quote from: Flamingo Lane on July 20, 2022, 10:33:27 AM
Mine auto renewed on 15 July but was not reactivated until more than three days later, meaning I effectively ceased to be a member during that period of time, and so was not sent the link to buy Bruce Springsteen concert tickets.

Lucky escape there.
Title: Re: Memberships
Post by: selly park trinity on September 02, 2025, 10:43:56 PM: I noticed a few days ago my membership hasn’t auto renewed and it won’t let me renew either. Also didn’t get my goodies last year and neither did my wife or son.

Thanks for reminding me to get it sorted!