Heroes & Villains, the Aston Villa fanzine
Heroes & Villains => Heroes Discussion => Topic started by: mike on June 13, 2019, 10:01:18 AM
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I've been trying for weeks to get through to the ticket office to enquire about memberships so that my daughter can get in for the release of next year's tickets but the number either rings off straight away or rings for a while and then rings off. Obviously, it's busy today but, as i say, I've been trying for weeks now. Has anyone managed to get through or know when next year's memberships will go on sale?
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The club are just saying 'soon' to everything at the moment.
I can't understand why season tickets were not back on sale the day after the final. They've really missed a trick there and seems very much what I'd have expected from previous regimes not our current supposedly astute forward thinking set up.
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I gave up and rang the main desk. Apparently my mistake was entering option 2 (for cubs and claret membership) when I should have pressed 1 for season ticket membership... even though I'm enquiring about cubs/clarets membership. Obvious really.
Anyhoo, it appears there may or may not be a cubs membership system and it may or may not be in place in time for me to get my children a ticket for the first home game. So when my children get home excited from school tonight and ask about going to the first home game, I can give them the encouraging answer of 'maybe.'
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I gave up and rang the main desk. Apparently my mistake was entering option 2 (for cubs and claret membership) when I should have pressed 1 for season ticket membership... even though I'm enquiring about cubs/clarets membership. Obvious really.
Anyhoo, it appears there may or may not be a cubs membership system and it may or may not be in place in time for me to get my children a ticket for the first home game. So when my children get home excited from school tonight and ask about going to the first home game, I can give them the encouraging answer of 'maybe.'
It's an absolute shambles. Just shows that not everything the new regime has brought is in very good.
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
It did last season, and gave you priority access to home tickets. The away sales might be different this season, with smaller allocations and more season ticket holders.
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Yes the Claret membership gave members priority for ticket sales, including Wembley.
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Thanks both. I'll probably sign up for a chance of tickets for the London/Brighton/Watford games.
When available of course.
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I've just bought a Claret membership. I'm not sure I'll be at any games other than Everton this season but I thought I'd better get one now just in case.
It feels a bit like purchasing an 'express' ticket for Top of the Rock or 'fast-track' entrance to Madame Tussaud's. Except I may not be going to New York or London.
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It feels a bit like purchasing an 'express' ticket for Top of the Rock
Very glad I did that the week before last, the queues were horrendous, and it was sweltering in there.
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Anyone still waiting for their "membership" pack for this (on the eve of our big K.O. tomorrow) ?
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Anyone still waiting for their "membership" pack for this (on the eve of our big K.O. tomorrow) ?
Yep. It's quite ridiculous tbh.
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Yep. Someone posted about this yesterday on the season ticket holder thread. No one needs the pack at the games so no big deal if they are dispatched late.
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Fair points & I got £10 off the Bournemouth ticket for the Holte, (£23 instead of £33) which was applied when booking. Not all bad then but if this had been a S/T delay it would have been a different story !
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What are you expecting in the pack? There was nothing in season ticket packs other than the cards.
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Only what was described in the on-line "membership information" so not a biggie just curious really as thought it would have arrived after the e-mail I received on 9/8 advising me it was in the post !
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What are you expecting in the pack? There was nothing in season ticket packs other than the cards.
Do we not need the cards to accrue points as part of the Rewards scheme?
I think the principle of buying something in early June and not receiving it until late August is just a bit poor too.
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What are you expecting in the pack? There was nothing in season ticket packs other than the cards.
Do we not need the cards to accrue points as part of the Rewards scheme?
I think the principle of buying something in early June and not receiving it until late August is just a bit poor too.
I agree and sorry I wasn't trying to be arsey, I just thought the majority of benefits were essentially on line so was not sure what would come in a 'pack' that didn't come with season tickets.
But yes - if Claret membership includes an e=cash card and you want to accrue points by bying stuff at the stadium then you will need the card and you will need to pre-load money onto it (look out for a pin with the card when delivered as you need this first time you use it). The points for buying a pie and a pint will be pretty minimal though, but will certainly add up if you are looking at kits etc.
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Mine hasn't arrived either.
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Nothing arrived here yet so not going to spend lots in shop tomorrow , plus you get bonus points for being in ground pre 2Pm... how will they know ? Would it register just by match tickets being scanned ?
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Haven't received mine either. Will hold back buying anything until I have it.
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Nothing for me either. All I really care about is the £10 voucher.
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Pravda says that club membership packs are being sent out now and that if you haven't got one by the end of August to contact them.
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I don't think i was given an opportunity to apply a discount to my bournemouth ticket. Will have to look closer next time. (And no, I haven't received my card in the post yet either).
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Pravda says that club membership packs are being sent out now and that if you haven't got one by the end of August to contact them.
They said about them arriving before the start of the season!
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I don't think i was given an opportunity to apply a discount to my bournemouth ticket. Will have to look closer next time. (And no, I haven't received my card in the post yet either).
Also, my understanding is that these come as paper vouchers (to redeem a code online).
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I guess most people signed up like me for the priority to buy match tickets and the tenner off one game. Can't say the pack or any other supposed benefits are of much interest sorry.
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Pravda says that club membership packs are being sent out now and that if you haven't got one by the end of August to contact them.
They said about them arriving before the start of the season!
It's not doing my cognitive dissonance any good, that's for sure.
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Pravda says that club membership packs are being sent out now and that if you haven't got one by the end of August to contact them.
They said about them arriving before the start of the season!
It's not doing my cognitive dissonance any good, that's for sure.
Kids received letter today, voucher for bag, ball, armband and bottle, to be available sometime in september
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It was the same last year. I had to chase them up to get my lad's pack. It's only a few bits of tat, but they love that kind of crap. The person I spoke to seemed to think I was a complete arsehole for expecting it within three months of purchase. Plus, there was no guarantee of actually getting the gift... try explaining that to a 7 year old. Having said that, ticket office staff were great with me and gave me the gift without the voucher and it was a lot better quality than I expected.
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It was the same last year. I had to chase them up to get my lad's pack. It's only a few bits of tat, but they love that kind of crap. The person I spoke to seemed to think I was a complete arsehole for expecting it within three months of purchase. Plus, there was no guarantee of actually getting the gift... try explaining that to a 7 year old. Having said that, ticket office staff were great with me and gave me the gift without the voucher and it was a lot better quality than I expected.
Posted something about the club shop in another thread, but have had a similar experience this summer with the club membership. It's bad enough to not get something within a reasonable timeframe, but to get attitude when trying to chase it up it extremely frustrating.
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When I rang the shop about the away kit problems, they really could not have been more helpful or accommodating.
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When I rang the shop about the away kit problems, they really could not have been more helpful or accommodating.
My experience of staff at the shop and at the actual ticket office (as opposed to on the phone) has been uniformly good.
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When I rang the shop about the away kit problems, they really could not have been more helpful or accommodating.
My experience of staff at the shop and at the actual ticket office (as opposed to on the phone) has been uniformly good.
That's life in general though. It's about proximity.
Think about how different most conversations would go face to face, as opposed to on line forums. 😉
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Still waiting for my Claret Membership card ......anyone else waiting?
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I’m still waiting on mine too so you’re not alone
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Still waiting for 2 memberships. Bought mine on 17th July and the confirmation email states “Membership packs will be delivered within 28 days of purchase”...it’s been 35 days so far.
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Still waiting for my Claret Membership card ......anyone else waiting?
Yep.
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Also still waiting.
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When I rang the shop about the away kit problems, they really could not have been more helpful or accommodating.
My experience of staff at the shop and at the actual ticket office (as opposed to on the phone) has been uniformly good.
I would absolutely agree- I've had a fair amount of arbitrary fees avoided (I'm a long time STH) just by asking for common sense. We've got some good people working there
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Even on the phone to the ticket office most of them are really helpful- just explain without getting into a battle usually helps nowadays
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Still waiting for 3 memberships...last month I was told that they'd be with me by mid August.
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Still no sign of mine either, could be much worse if it had been a ST or 3....
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Still waiting for 3 memberships...last month I was told that they'd be with me by mid August.
Ah...But did they say which "August"?
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I haven’t had any info about membership, but I applied late just to get tickets for the Bournemouth game.
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Got to say how good the ticket office and the Aston Social were when I rang back to report that I lost my cards. The club sent me a reprint and will be sending me a new card, whilst the girl at the social just told me to get in early doors and she will sort me out
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As Diana Ross once sang .........I'm still waiting
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Me too.
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As Diana Ross once sang .........I'm still waiting
Me too.
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I haven’t had my card yet. But it’s hasn’t really made any difference. I could still buy a West Ham ticket today.
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I signed up beginning of June , still no card or any promotional stuff but have had no problems buying tickets & had my £10 discount on ticket.
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Same for me and my 2 adult sons.
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I signed up beginning of June , still no card or any promotional stuff but have had no problems buying tickets & had my £10 discount on ticket.
Ditto. Haven't received anything in terms of a welcome-pack, card, etc. yet, but just bought a ticket for the West Ham game and the £10 credit was automatically deducted.
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But, as I understand it, I can't build up points, by loading cash on the card and buying items, without the card?
Unless I've misunderstood the point of them sending me a card?
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It's a bit of a dog's dinner really isn't it?
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I signed up beginning of June , still no card or any promotional stuff but have had no problems buying tickets & had my £10 discount on ticket.
How did you claim your discount? I bought tickets for the West Ham game and didn't get a discount - should I have ticked a box when buying ?
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Mine has always been automatic for the first match booked. The note telling you is very small though, more obvious with the kids as they get free ones.
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OK - now I am annoyed.
I have bought a claret membership for Mr Amfy and a cubs membership for my nephew.
I wanted to get 2 tickets for the Burnley game.
Last season when you need to re-assign tickets to someone in your network the drop down box gave you the names of the people you are connected with. So tonight, I was going to go into the West Ham game to find out the references, then log in using one of their references to buy them tickets.
Turns out the drop down box now requires you to know their fan ID - which I don’t, because we haven’t had the packs yet.
.....& as its only online from 5pm and the ticket office is closed there is no way of sorting this before tomorrow, when no doubt any remote chance of anything near us will have gone!
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I signed up a few weeks ago and the discount was applied to my Everton ticket but there was the option to remove it and use it on another eligible game.
Regarding your issue Amfy, I got mine and another members West Ham tickets during the week and his details were stored in the drop down box.
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I’m not getting that - the drop down box is giving me options of ‘family’ ‘friends’ or ‘other’ but when Inpress those nothing happens. Then when I press re-assign it gives me a search function that requires the fan ID - which I don’t know!
I’ll have another go & see if something different happens. I have tried searching my emails for the membership confirmations but I can’t find them either!
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Got it! Not even sure how! It wasn’t letting me into the Burnley game because as a season ticket holder I’m not eligible yet, & we didn’t have full accounts set up for the others so we were stuck.
Then, for some reason it suddenly let me into the Burnley game, & on the Burnley game the drop down DID give me the names of my linked people, it still wouldn’t on the West Ham game though - mysterious!
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Got tickets online for Burnley today as a claret member. However for second time in succession it would only allow me to get the £10 discount against one of my 4 family members.
No card or packs delivered 10 weeks after paying and still the website not working discounts correctly is very disappointing.
For all that is being put right around the club , there are still lots of commercial / fans pr to put right
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Still no pack in sight. I know I'm in France, it's the EU and all that but come on!
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This is so shit.
Print the fucking cards and get them out before the start of the season.
I notice no corresponding delay whatsoever in taking peoples' money for these memberships.
Stuff like this is not the end of the world but it is worrying - i thought we were supposed to have left this commercial hopelessness behind?
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I got a letter ages ago telling me I wouldn't get a new card which I wasn't expecting to get anyway. But still waiting on the children's vouchers for the free gift. Not that that was available till October last year anyway. I think I collected them at the Swansea game last year. Next door have been away for two weeks though and our post often ends up there!
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This is so shit.
Print the fucking cards and get them out before the start of the season.
I notice no corresponding delay whatsoever in taking peoples' money for these memberships.
Stuff like this is not the end of the world but it is worrying - i thought we were supposed to have left this commercial hopelessness behind?
I notice my money went out without any delay whatsoever.
Still waiting for my card, of course.
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I've had a 2nd mail today to say my "membership pack" is in the post so can only assume it will arrive before we witness another Halley's Comet, (or perhaps not..?)
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
You might be bothered if you were waiting since June like some of us!
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I've had a 2nd mail today to say my "membership pack" is in the post so can only assume it will arrive before we witness another Halley's Comet, (or perhaps not..?)
I got that too. It's a lot slower than last season.
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
You might be bothered if you were waiting since June like some of us!
Maybe so, and I get that a deal is a deal. However, what kind of things are you expecting to obtain in your welcome pack, that might add real value to the obvious advantage of better access to match tickets and £10 off your first one?
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
You might be bothered if you were waiting since June like some of us!
Maybe so, and I get that a deal is a deal. However, what kind of things are you expecting to obtain in your welcome pack, that might add real value to the obvious advantage of better access to match tickets and £10 off your first one?
I’d like to be able to find the reference numbers easily for when I want to buy tickets - I honestly don’t know what the fan IDs are for the 2 memberships I have added in my family & it makes trying to buy tickets pretty convoluted tbf!
I’d also like to be able to load the card with money so I can earn reward points by spending money at the match or in the shop. (Well not me & my memberships because I do that on my season ticket so I get all the points right now - but people who don’t have a nearby season ticket to do load up)
These are simply things that you are supposed to have as part of the deal. they’ve actually only got to send out a bit of plastic to achieve them.
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Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.
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Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.
I'm pretty sure you just put in your fan ID number when buying online (from what I can gather).
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You do just need your ID online. I have done it with my season ticket & it’s just a case of outing the number in.
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
Regardless of whether you're bothered or not the time it's taken to sort people's memberships is piss poor by any standards
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Has anybody found a way of loading money into the card, and using it as the ground to spend said money and earn points, when you have yet to receive the card?
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Has anybody found a way of loading money into the card, and using it as the ground to spend said money and earn points, when you have yet to receive the card?
You cant as it works by contactless payment, although the first time you use it you have to actually insert the card into the machine and enter a pin, once you have entered the pin the first time it is contactless after that.
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There was a note on Twitter from @AVFCsupport earlier in the week saying they were aware people were still waiting and they were getting on top of the problem. Not much comfort for those waiting I suppose but at least they are aware.
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Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.
I'm pretty sure you just put in your fan ID number when buying online (from what I can gather).
Booking train tickets seems fine but I think the terms on the Virgin website say that you also need proof of membership when travelling which I've not received yet.
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There was a note on Twitter from @AVFCsupport earlier in the week saying they were aware people were still waiting and they were getting on top of the problem. Not much comfort for those waiting I suppose but at least they are aware.
I believe this is the third time they have told us this. If it were another company I'd have told them to stick it up their arse by now.
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Still not received anything after 10 weeks. Missed out on points accumulated at first home game. Was only allowed to claim 1 out of 4 of us getting £10 discount for those tickets. They said it would be sorted. However the ones for Burnley game have presented the same issue. I have tweeted the club and support Id on twitter over a week ago and not a sniff of reply , explanation or apology .
Customer service is absolutely appalling currently
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Still waiting for mine through the post also, paid weeks in advance of the season starting.
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I bought three the day they went on sale for me and my two sons, in one transaction. Mine and one sons came before the season started. The other son’s still waiting. Surely it would be easier to send all three at once, rather than splitting the transaction.
They make hard work of relatively simple issues. It’s like a small cottage industry, instead of an internationally known business.
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Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.
I'm pretty sure you just put in your fan ID number when buying online (from what I can gather).
Booking train tickets seems fine but I think the terms on the Virgin website say that you also need proof of membership when travelling which I've not received yet.
Bit of a last resort but maybe print out your confirmation email etc?
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Apparently they have a problem with the supplier. I’m still waiting on a re print of my st card that went missing but gas now turned up
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Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.
I'm pretty sure you just put in your fan ID number when buying online (from what I can gather).
Booking train tickets seems fine but I think the terms on the Virgin website say that you also need proof of membership when travelling which I've not received yet.
Bit of a last resort but maybe print out your confirmation email etc?
Yes,that's what I'll probably do.
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
Regardless of whether you're bothered or not the time it's taken to sort people's memberships is piss poor by any standards
I totally agree.....had this been any other organization I would be screaming for my money back
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
Regardless of whether you're bothered or not the time it's taken to sort people's memberships is piss poor by any standards
I totally agree.....had this been any other organization I would be screaming for my money back
It's what clubs count on. The handling of the memberships is every bit as shambolic as the catering or the stock management in the club shop. A business that relied on those income streams would go bust if they were run as poorly as ours are.
Nobody ever swapped football teams because the operations are a piss poor though, so they're on to a winner. I wonder how much money stuff like this costs the club though.
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I'm still waiting I bought mine when it went on sale not heard a thing since.
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Same here. Waiting for 3.
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Not had mine yet. Weren’t you supposed to use the card when purchasing anything in the ground, food drinks etc to give you some kind of reward points or am I missing the point? I got mine purely to get the chance to buy tickets. If true and we’re nearly at the third home game it’s all a bit shoddy.
Trying to purchase a drink in the Holte Suite is hard enough without one of the ‘bar staff’ putting some kind of points on a reward card.
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I'm still waiting for my membership pack. Maybe we should all tie a claret ribbon round the old oak tree or something.
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Not had mine yet. Weren’t you supposed to use the card when purchasing anything in the ground, food drinks etc to give you some kind of reward points or am I missing the point? I got mine purely to get the chance to buy tickets. If true and we’re nearly at the third home game it’s all a bit shoddy.
Trying to purchase a drink in the Holte Suite is hard enough without one of the ‘bar staff’ putting some kind of points on a reward card.
It’s just like contactless. You load money onto it from your debit card & then just use it at the ground like it was your debit card. Doesn’t take any extra time to be served.
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It’s shit isn’t it. I’m in it mainly for access to tickets so fair enough, not much impact, but my daughter is excited about the swag and for her a few months may as well be 1,000 years.
Just a daft missed opportunity because it could and should have been a nice source of positive vibes and engagement with fans rather than something vaguely annoying and half assed feeling.
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Cubs stuff finally arrived today. Turns out I already had mine ages ago as there was no pack this year. The childrens gift vouchers were in theirs with the same letter I got. Got the gifts at the Swansea game last year, they hadn't been around for long before. If we're lucky we may see them for the Burnley game. I hope it's by Brighton as I can actually get to that one.
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Absolute piss take. Talking 2 months late now on top of the 28 days.
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Still waiting.........
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As I have found out the ticket office can actually print off the card in about a minute - just had a re-print issue with my season ticket
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I've tweeted them asking if I can have a complimentary 3rd kit when they get round to sending out claret membership packs. It's not as if many will be buying them.
I've also e-mailed the ticket office to point out that I still live in hope of getting one of these fabled packs.
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Reply from ticket office:
We are very sorry for the delays in sending out membership cards. Unfortunately, we have had problems with printing the cards due to the unprecedented demand we have experienced. The matter has now been resolved and the membership packages are being compiled and dispatched in the coming days. We are prioritising those who have been waiting longest. In the meantime, you can still use the ticket voucher benefit of the membership as this will have been linked to your fan ID upon sign-up.
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I got the same reply from the ticket office on Monday 9th September and still waiting. Purchased mine on 21st June nearly
3 months now.
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They are giving priority to those who paid their subs in 1989.
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I got our children’s today, but not mine. Last year my lad got a pack full of the tat that kids like, badges, stickers etc. This year, you get the membership card and a voucher. That’s it.
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If it's any consolation at all, we're not the only club crap at getting membership packs out.
Stumbled across these tweets whinging about Spurs having the same issues. (https://twitter.com/search?q=one%20hotspur%20membership%20packs&src=typed_query&f=live)
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Nothing yet for me either. I think they are prioritising those who paid by postal order first.
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I think they are inputting Fan IDs into E.R.N.I.E. with perforated paper tape. The packs will be sent out as and when each Claret Member's Premium Bonds come up.
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Got kids finally but no sign of the adult packs. Sigh.
Anyone know about the Cubs voucher - it says 2 hours before KO from Village. Is that available from 2 hours before, no later than 2 hours before? A bit unclear for my liking.
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From 2 hours. Not available yet though is it? I've just bought Brighton tickets so I'm hoping for then at the latest.
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Got mine yesterday so they do exist. I really feel part of the pride now, dontcha love corporate BS speak ?
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Nothing yet for me either. I think they are prioritising those who paid by postal order first.
We will receive our's the same time as Lord Lucan is found.
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My wife received her membership card in the post on Friday.
Makes me laugh to think she is a fully paid-up member, with the AVFC app installed on her phone.
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Our 4 arrived Friday, exactly 3 months to the day since ordering / paying
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The Captains Pack is available to pick up now, you need to take the voucher
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My ‘so called friend’ told me his membership had arrived yesterday and he’s now part of the pride. I don’t believe him. I don’t think they exist or ever have and until I mine arrives I will not be party to these conspiracy theory type lies.
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They exist. My son has now had two. The renewal and now they have him down as a new member with new card and 500 point sign on bonus as well!
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Still waiting
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Getting on for four months waiting........
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Well fook me. Mine has just arrived. There is hope my brothers ( and sisters), there is hope
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Four months and waiting....speedy service
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I had mine through the post today after just over 3 months.......i nearly fainted.
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I had mine through the post today after just over 3 months.......i nearly fainted.
So they do really exist and it's not just a story told by people who claim to know the whereabouts of the Holy Grail or the lost city of Atlantis.
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Mine must be nearly here then as I had an email off them on 4th September saying "your Membership Pack isn't far away"......
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Ours - mine, the wife's and the lad's - all arrived around the beginning of last week.
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What the fuck have I done to be packless after all this time?
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Mine hasn't arrived either.
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Nor mine
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No nor mine .
Almost 4 months for a 3inch piece of plastic, pathetic !
Lose a bank card & itll be replaced within days. This really is shoddy from Villa
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Nor mine.
Carol applied for hers at the same time as me and her card arrived a couple of weeks ago!
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Still waiting.
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My kid is in the cubs scheme, what is the gift this year?
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My kid is in the cubs scheme, what is the gift this year?
There is a pack with a football, a pump, a water bottle (I think) and something else, which escapes me at the moment, but they don't send it to you with the card.
You have to either go and pick it up from the Villa Store - and this is possible only at certain times - or pay, I think, £5 (It was £10 for me as it has to be posted overseas) and send in the voucher you receive in the pack, with the Fan ID written on it.
Other than that, there are four match tickets included too.
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Thank you.
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I finally got mine on Monday. Ridiculous how long they took (or are taking), especially given that this is literally an A4 printed letter and a standard EFTPOS card with Aston Villa written on it. Ordered/paid for on 22/06/19...
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For all the good things the new owners have done, lots of stuff behind the scenes is still really, really poor.
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Mine arrived yesterday too. I never eat or drink in the ground so not sure how useful the card is for me.
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I know they are freebies but the pump for the kids ball didn’t even last long enough to inflate it before falling apart.
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Mine finally arrived yesterday!
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Are the kids packs in to collect now?
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They must be, saw loads of them at the Burnley game.
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Still waiting.
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Proudly packless pride participant.
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I've never had a house purchase that took as long as it has for the club to send out this plastic card.
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Claret Membership arrived whilst I was away on holiday. Can’t be sure of the date of posting or arrival but friend who ordered a week or so after mine still hasn’t received hers yet.
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Proudly packless pride participant.
I stand with you. United in our slight disappointment.
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Still waiting.
Same here.
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I’ve registered a birth, applied for, and just received my daughter’s passport (in Brexit impasse Britain) during the time you lot have been waiting.
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They’ll surely have to close the C&B members scheme for the time being, as we must have reached 9k, now. Lpool sold out in C&B members window. 30k sth, 9k C&B members and 3k away fans, 42k total.
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The thing that jumped out at me for that is there's now even different tiers for Claret members based on booking history.
It's great we're selling out every game, but you do have to wonder about the long term impacts of it being impossible for floating fans to get a ticket.
Not all claret members can even get a ticket, so we've gone way over 9k.
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Where were those fuckers when we were playing Rotherham? (Watching it on red button like me, probably).
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Still cardless. Is it because I don't pay taxes in the UK?
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Still waiting for 1 of our 4 too
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Just spoke to the ticket office and the problem is there were not enough cards printed as they didn't anticipate the demand. They also don't know when the next batch of membership cards will arrive so will continue to hurry up and wait for them.
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Just spoke to the ticket office and the problem is there were not enough cards printed as they didn't anticipate the demand. They also don't know when the next batch of membership cards will arrive so will continue to hurry up and wait for them.
The latest response to an e-mail from me -
We apologise for the delays in sending out membership cards. We have experienced persistent printing problems, but these have since been resolved. Printing and delivery has been well underway for some days now - we are prioritising those that have been waiting longest. We have thousands to get through, but our team are working hard to get these out as quickly as possible. I am unable to put a date on when this will be delivered to you, as it is a manual process.
In the meantime, you can still access tickets in the members' sale window and use the ticket voucher benefit of your membership card, as these benefits are linked to your fan ID rather than the physical card.
We're sorry for the inconvenience and thank you for your patience in the meantime.
If you have any further questions, please do not hesitate to get in touch.
Kind regards,
Rob
Ticket Office
Aston Villa Football Club
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Picked up the captains kit yesterday. Have to say fair do’s it's billion times better than I expected. Was anticipating some shit in a plastic bag but the boot bag is decent and my little girl is chuffed with it.
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Both my two were too. It was a struggle getting the cable ties off after my 7 year old had done them tight after spending the first half trying to get into it!!
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Haha yeah same! Immensely frustrating trying to remove it with my house keys before the game without elbowing anyone in the face!
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My nephew loves his but was somehow most excited to find that he is ‘Part of The Pride’ now!
He is a marketing man’s dream!
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Oh yes. My son was delighted to be Part of the Pride a couple of seasons ago. It cemented him in though, he could have ended up at Palace. His first ever game was a friendly at Palace - they were crap, but he came away interested. I realised that not only did I need to get him to the villa but that it wasn't much pricier than Palace, even with the train fare from Croydon included. His second game was the 3 0 thumping at Fulham in 2018. He had to stand on the seat to see, but his Part of the Pride hoody sealed it and he wouldn't support anyone else now. My daughter got in on the action last year.
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Oh yes. My son was delighted to be Part of the Pride a couple of seasons ago. It cemented him in though, he could have ended up at Palace. His first ever game was a friendly at Palace - they were crap, but he came away interested. I realised that not only did I need to get him to the villa but that it wasn't much pricier than Palace, even with the train fare from Croydon included. His second game was the 3 0 thumping at Fulham in 2018. He had to stand on the seat to see, but his Part of the Pride hoody sealed it and he wouldn't support anyone else now. My daughter got in on the action last year.
Have you noticed how ‘Part of the Park’ seems to have slipped away quietly?
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Oh yes. My son was delighted to be Part of the Pride a couple of seasons ago. It cemented him in though, he could have ended up at Palace. His first ever game was a friendly at Palace - they were crap, but he came away interested. I realised that not only did I need to get him to the villa but that it wasn't much pricier than Palace, even with the train fare from Croydon included. His second game was the 3 0 thumping at Fulham in 2018. He had to stand on the seat to see, but his Part of the Pride hoody sealed it and he wouldn't support anyone else now. My daughter got in on the action last year.
Have you noticed how ‘Part of the Park’ seems to have slipped away quietly?
As does "Part of the Pack" or "No sign of the Pack" "The Parts` not in the Pack" "The Packs` not in the Post"
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Mine arrived yesterday but no pack just a card in a letter.
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Mine arrived yesterday but no pack just a card in a letter.
That's disgusting, what an utter shambles. From the website:
With a membership, you will join The Pride - with access to a great range of benefits.
Benefits include:
A welcome pack*
A voucher for £10 off a home league game this season (selected fixtures)**
Priority ticket access for home & away matches
Access to Pride Rewards
Opportunities for exclusive competitions and experiences through Pride Rewards
Plus more benefits throughout the season
To find out more about Pride Rewards visit avfc.co.uk/rewards
Membership is £35 for the season.
Become #PartOfThePride!
* Your welcome pack will take up to 28 days to arrive.
28 days my arse, it's actually closer to 28 weeks!
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Mine arrived yesterday but no pack just a card in a letter.
That's disgusting, what an utter shambles. From the website:
With a membership, you will join The Pride - with access to a great range of benefits.
Benefits include:
A welcome pack*
A voucher for £10 off a home league game this season (selected fixtures)**
Priority ticket access for home & away matches
Access to Pride Rewards
Opportunities for exclusive competitions and experiences through Pride Rewards
Plus more benefits throughout the season
To find out more about Pride Rewards visit avfc.co.uk/rewards
Membership is £35 for the season.
Become #PartOfThePride!
* Your welcome pack will take up to 28 days to arrive.
28 days my arse, it's actually closer to 28 weeks!
I felt like that after all that wait and it's only posted in a letter they could have done that a lot quicker if they was only sending them out like that.
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The Corporate Hostility team are just as useless.
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The Corporate Hostility team are just as useless.
In what way?
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The Corporate Hostility team are just as useless.
In what way?
Yes, it would be interesting to see how the corporate side of things are fairing or why they are useless?
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The Corporate Hostility team are just as useless.
In what way?
Yes, it would be interesting to see how the corporate side of things are fairing or why they are useless?
Or how it fits into this thread
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4 months to the day, my card turns up. Exciting times. Am I right in thinking it's little more than a pre-paid card that the club are pushing in the hopes they can profit from people putting cash on to it then never spending it?
I expected slightly more from a 'welcome pack' than a card that'll never be used, and a letter for the recycling.
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It had a sticker last year and a pin badge the year before. Lost the pin badge but the stickers still adorn my fridge, oven and dishwasher! My wife won't let them near the windows or the car!
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The Corporate Hostility team are just as useless.
In what way?
Yes, it would be interesting to see how the corporate side of things are fairing or why they are useless?
You know, replying to an email without reading said email and answering a question that has not been asked. Then when having this pointed out, claiming that they have read the email and going onto demonstrate that they haven’t.
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My kids cards arrived a few weeks ago but we only got around to collecting the bags today. We were quite impressed - until my daughter put some water in her water bottle, got it wet, and saw the Villa badge come away. She's a bit disappointed now.
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Second Claret membership card finally appeared in the post this morning (approx 1 month after mine, and was ordered only a few days after).
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4 months to the day, my card turns up. Exciting times. Am I right in thinking it's little more than a pre-paid card that the club are pushing in the hopes they can profit from people putting cash on to it then never spending it?
I expected slightly more from a 'welcome pack' than a card that'll never be used, and a letter for the recycling.
This is why on wondered why people were getting so worked up about how long they were taking. We've known for a while it's the card only and the benefits are pretty much available on-line.
Even so, I do agree that it's very poor service by the club to have taken so long.
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Three months after ordering the cards they have shown up this morning …….
And what a lovely touch of customer service from the club - inside the package was a letter stating :
" We notice that you are resident on Merseyside and have not purchased a ticket for the Liverpool game at Villa Park - please accept our invitation to attend the match courtesy of the marketing team - you will be seated within the Executive Area of the Upper Trinity - prior to the match you will receive free Corporate Hospitality and be presented with a souvenir training gear package courtesy of our kit sponsor. Post match you will have the opportunity to meet a senior member of the Executive team as well as a player. Liverpool FC have agreed to afford you with the same hospitality at Anfield in the return fixture. We hope this goes some way to compensating you for the delay in receiving your membership card"
OK the last bit was made up …… our cards have arrived :)
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4 months to the day, my card turns up. Exciting times. Am I right in thinking it's little more than a pre-paid card that the club are pushing in the hopes they can profit from people putting cash on to it then never spending it?
I expected slightly more from a 'welcome pack' than a card that'll never be used, and a letter for the recycling.
This is why on wondered why people were getting so worked up about how long they were taking. We've known for a while it's the card only and the benefits are pretty much available on-line.
Even so, I do agree that it's very poor service by the club to have taken so long.
There's supposed to be a "welcome pack" as well.
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A mixed day on the cubs/clarets front. My pack still hasn’t arrived but my daughter got a birthday card from the club a full two weeks before her birthday.
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A mixed day on the cubs/clarets front. My pack still hasn’t arrived but my daughter got a birthday card from the club a full two weeks before her birthday.
It was for last year's birthday.
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A mixed day on the cubs/clarets front. My pack still hasn’t arrived but my daughter got a birthday card from the club a full two weeks before her birthday.
It was for last year's birthday.
Haha yeah, makes more sense now.
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The pack looks good but the pump doesn’t inflate the football. Don’t know if it’s one or both at fault.
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Pump fell apart in 3 seconds flat. Just put the pin on a bike pump. Bag is great for swimming lessons.
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I'm still packless, cardless, letterless, or whatever.
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Our pump did pump up the football. The football itself is really nice.
The bag is great for swimming & judo.
The water bottle is still watertight.
Guess we are lucky.
I am also delighted that the Villa hoodie I bought him at the same time as we went to collect his pack doesn’t appear to have been off his back since - he is wearing it in every photo I see of him!
...........although it would appear that Mr Amfy is still waiting to be officially ‘Part of the Pride’ - but that is probably as it should be!
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At least they seem to have prioritised sorting the Cubs packs, which is sensible even if it’s not ideal and doesn’t help Bad English ;-)
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I don't believe it; it arrived today! This is the pack: a letter and a chip and PIN card.
(https://i.ibb.co/6RNjqR4/IMG-20191104-180824.jpg)
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"We've got your welcome pack here..."
Where, a letter is not a welcome pack!
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"We've got your welcome pack here..."
Where, a letter is not a welcome pack!
Quite. They could have stuck a fridge magnet or a packet of stickers in. :-/
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Well, I still haven't got anything. If my letter doesn't contain some tat I'm going to be even more upset. Saying that, I did get a very nice free AVFC branded metal water bottle on Saturday.
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Well, at least I know I can put up to £200 on the card if I don't know what to do with my money .
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There was no pack for mine or my daughters.
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Part of the Packless.
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Small word of caution on the ecash – it's supposed to be set up so that your first transaction needs the PIN, and then all subsequent transactions don't.
Apparently Zoro, the company running the back-end bit of the process, have changed the system settings so that every fifth transaction needs the PIN. They didn't tell anyone at the club this, which didn't go down well.
It's the same on season cards. Mine's been declined the last two occasions, and it was only the manager in the Holte Pub on Saturday who told me why. He reckons loads of people have run into the same problem.
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The kid's gift looks great. My lad was excited about taking his water bottle into school today but when I came to fill it up the stickers have already come off. The pumps don't work in either his or his sister's pack and the balls won't blow up. The bag itself and the captain's armband are great. Last year, their packs had stickers, a badge, a card this year, as others have said, it's a letter. In general, I think the club is doing a lot of important things right, but this cubs/claret business is a clusterfuck.
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Mine arrived today!
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The balls blew up when I used a proper pump
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Anyone else been told their 2017/18 Pride Rewards expire at 4pm, only to find that they aren't showing on your account? Seems a bit of a cock up to me
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I had made sure I spent mine so it was a surprise. As was finding the 250 extra points they had added.
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Friday December 6th 2019. I've still not received mine yet.
I get that its only a card but how long can it take to send out?
The wait continues.............
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A mate's just posted a shot of his lad with a Cubs Christmas card from the club. Shame the front says MERRY CHIRSTMAS.
(https://i.ibb.co/VmLxyk5/ELIomic-XUAE8-Bw-U.png) (https://ibb.co/VmLxyk5)
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Find him some of those 'Gowans' baubles for a true Villa Chirstmas.
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A mate's just posted a shot of his lad with a Cubs Christmas card from the club. Shame the front says MERRY CHIRSTMAS.
(https://i.ibb.co/VmLxyk5/ELIomic-XUAE8-Bw-U.png) (https://ibb.co/VmLxyk5)
Jesus Christ Villa.
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A mate's just posted a shot of his lad with a Cubs Christmas card from the club. Shame the front says MERRY CHIRSTMAS.
(https://i.ibb.co/VmLxyk5/ELIomic-XUAE8-Bw-U.png) (https://ibb.co/VmLxyk5)
Jesus Christ Villa.
Jesus Chirst surely
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Friday December 6th 2019. I've still not received mine yet.
I get that its only a card but how long can it take to send out?
The wait continues.............
If you’re on Twitter, tell Aston Villa Support, and they should sort it. Did it myself about a month ago. ( that was from a June purchase!)
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A mate's just posted a shot of his lad with a Cubs Christmas card from the club. Shame the front says MERRY CHIRSTMAS.
(https://i.ibb.co/VmLxyk5/ELIomic-XUAE8-Bw-U.png) (https://ibb.co/VmLxyk5)
Jesus Christ Villa.
Jesus Chirst surely
Very good
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Piss poor though isn't it? I mean, who is running this, the apprentice candidates?
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Final claret membership card arrived today, whoop! It's only taken 7 months!
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Any news on Claret Memberships? I've still got mine but is it still going?
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Any news on Claret Memberships? I've still got mine but is it still going?
I would like to know. Have 2, and didn't even get to use the ticket price discount on one of them last time around. Should really be reinstated, with a pro rata cost reduction.
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Any news on Claret Memberships? I've still got mine but is it still going?
I would like to know. Have 2, and didn't even get to use the ticket price discount on one of them last time around. Should really be reinstated, with a pro rata cost reduction.
That AVFC Support Twitter page has said that news about Memberships will be announced shortly.........Maybe after the season tickets are all sorted
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Ah cheers!
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
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I don't think so, there's a season ticket waiting list. I would join that, too, if you are wanting a season ticket.
https://tickets.avfc.co.uk/subscriptions
Edit: sorry misread your post, thought you were on about season tickets not away ones.
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
I think in theory yes, but with 30,000 season ticket holders away tikets are very unlikely to get down to Claret members. However, Claret members have certainly managed to secure Wembley tickets in the last few years and oviously much better chance of getting tickets for any other big games too. If I wasn't a ST holder I'd say Claret membership was a no brainer.
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
I think in theory yes, but with 30,000 season ticket holders away tikets are very unlikely to get down to Claret members. However, Claret members have certainly managed to secure Wembley tickets in the last few years and oviously much better chance of getting tickets for any other big games too. If I wasn't a ST holder I'd say Claret membership was a no brainer.
Strong agree. They get you first priority for those 9k odd home tickets after season tickets. Virtually no chance on aways though, I’m a ST holder with about 3 aways on my record and I struggle to get away tickets.
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Are memberships available yet? When you click that option on the site is says to click below to purchase memberships but there is nothing there to click.
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Are memberships available yet? When you click that option on the site is says to click below to purchase memberships but there is nothing there to click.
No mate the club are sorting the season tickets out first and then will need to sort out the refunds on the memberships from 2019 to 2020 and then they will put the memberships for 2021 to 2022 on sale
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Are memberships available yet? When you click that option on the site is says to click below to purchase memberships but there is nothing there to click.
No mate the club are sorting the season tickets out first and then will need to sort out the refunds on the memberships from 2019 to 2020 and then they will put the memberships for 2021 to 2022 on sale
Did we finally receive a member card of any sorts ? It was late into 19/20 season & still hadnt recieved anything.
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Are memberships available yet? When you click that option on the site is says to click below to purchase memberships but there is nothing there to click.
No mate the club are sorting the season tickets out first and then will need to sort out the refunds on the memberships from 2019 to 2020 and then they will put the memberships for 2021 to 2022 on sale
Did we finally receive a member card of any sorts ? It was late into 19/20 season & still hadnt recieved anything.
Not sure to be honest mate, sorry
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Are memberships available yet? When you click that option on the site is says to click below to purchase memberships but there is nothing there to click.
No mate the club are sorting the season tickets out first and then will need to sort out the refunds on the memberships from 2019 to 2020 and then they will put the memberships for 2021 to 2022 on sale
Did we finally receive a member card of any sorts ? It was late into 19/20 season & still hadnt recieved anything.
I received mine in the 19/20 season.
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I bought claret membership after promotion - fantastic value, for £35, effectively allowing me to obtain tickets to four or so home games per season - good for me. However, I'm not sure what my status actually is now, being confused by this digital membership malarkey that's been introduced more recently (which I've also signed up to, or so I believe!).
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I bought claret membership after promotion - fantastic value, for £35, effectively allowing me to obtain tickets to four or so home games per season - good for me. However, I'm not sure what my status actually is now, being confused by this digital membership malarkey that's been introduced more recently (which I've also signed up to, or so I believe!).
I totally agree.
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I bought claret membership after promotion - fantastic value, for £35, effectively allowing me to obtain tickets to four or so home games per season - good for me. However, I'm not sure what my status actually is now, being confused by this digital membership malarkey that's been introduced more recently (which I've also signed up to, or so I believe!).
I can read my old ticket history, but can't seem to get into anything else or find any record of my Claret cards. can someone also remind me of the benefits of the original Claret cards, because I think some were in effect still unused when we went into lockdown.
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I bought claret membership after promotion - fantastic value, for £35, effectively allowing me to obtain tickets to four or so home games per season - good for me. However, I'm not sure what my status actually is now, being confused by this digital membership malarkey that's been introduced more recently (which I've also signed up to, or so I believe!).
I know I'm woefully old-fashioned but I can't for the life of me see what's such good value about paying for something that gives you nothing except the opportunity to buy something else.
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I bought claret membership after promotion - fantastic value, for £35, effectively allowing me to obtain tickets to four or so home games per season - good for me. However, I'm not sure what my status actually is now, being confused by this digital membership malarkey that's been introduced more recently (which I've also signed up to, or so I believe!).
I know I'm woefully old-fashioned but I can't for the life of me see what's such good value about paying for something that gives you nothing except the opportunity to buy something else.
It’s all about priority Dave, after STs they get first dibs on the remaining home tickets and with pretty much sell outs of all games before we got lockdown I can see the attraction.
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It's paying to jump the queue. Bit like a fast pass at Alton Towers. Bloody annoying when other people have them, but if you want to get to the front of the queue you've got no choice.
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The Cubs membership is good value - last time it included 4 match tickets and a load of free stuff, so worth a lot more than the £25 we paid for it. Claret membership doesn't offer much other than the right to buy tickets, but unfortunately that seems to be the way of the world now. Virtually all teams or sporting venues where demand is likely to outstrip supply have these schemes in place.
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The £35 fee also included £10 off the first ticket you bought with the membership, so £25 really. For those keen to be able to go to a game or games, but for whom a season ticket wasn't viable or possible, the membership was the proverbial no-brainer.
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Like Alton Towers and like everywhere else it seems just another way of taking easy money from a captive audience. but as the Lactose Lothario said, that's the way of the modern world.
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
Me too.
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
yes, but very rarely got to that stage in 19/20 (first season back in the PL).
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
I never managed to get free tickets for my cub anyway because they are only free if they are in the family area and it was always impossible to get into the family area!
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
I've not had an invitation (yet!). Is is still £35 for a year/season?
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
I've not had an invitation (yet!). Is is still £35 for a year/season?
I paid £42
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
I've not had an invitation (yet!). Is is still £35 for a year/season?
I paid £42
It's £40 for U65's and £30 for O65's with a 20% discount if you are renewing + £2.95 for P&P. No £10 off a ticket now. So it's cost my 2 sons £34.95 each and me £26.95 (I'm a wrinklie !)
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Thanks. Did you all get an email from the club, inviting you to renew?
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I haven't had an email
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It was my son who got the email. I think my email preferences may be set to get lost. His all go to my email anyway as he's only 9.
Looks to be more stuff this year though. And you can get a no priority purchase membership for 30 quid. And a women's team one.
Cubs is split into 3 to 11 and 12 to 17. With a free version for the under 3s.
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What's the timeframe for renewing? Currently the website doesn't have an option to buy one.
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My claret membership runs out in August 2022. Probably why I haven't had an email.
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It's live again today. I've had an email prompt and just registered.
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It's live again today. I've had an email prompt and just registered.
Thanks. Good info. I hadn't received an email.
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I didn't get an email but got a link from a relative and managed to book one the other day. My membership is now showing on my account (took a couple of days). Now eagerly awaiting ticket news for first home match of the season.
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I forgot to add the discount voucher so I paid full price never mind I was eager to buy it.
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My claret membership runs out in August 2022. Probably why I haven't had an email.
Don't think that is correct BE. If you bought in 2019, the cards issued I think expired in 2022. Mine expires 07/22. But the actual membership benefits were only for the 2019/2020 season I think.
I haven't had a reminder email. Tried to renew on website, but gives me nowhere to enter discount code for 2019/2020 membership.
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Got mine on 4 Nov 2019.
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Updated my membership last night. I hadn’t had any mails from the cub asking me to renew though.
£34 when you use the renewing customer code RENEWFAN20. No real incentives apart from being able to buy tickets (no money off first ticket this time) but what choice have you got?
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40 quid for the right to buy a ticket. The other 'benefits' are pathetic.
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You don't have to pay 40 quid for the right to buy a ticket. You can take your chances with general sale!
I've had a membership since championship days - bought it to get the right to buy away tickets for Fulham. Got me back into going to Villa Park after donkeys years and my lad into being a Villa fan and got us to Wembley twice. Will renew as long as the children want to come with me - they like being members.
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You don't have to pay 40 quid for the right to buy a ticket. You can take your chances with general sale!
I've had a membership since championship days - bought it to get the right to buy away tickets for Fulham. Got me back into going to Villa Park after donkeys years and my lad into being a Villa fan and got us to Wembley twice. Will renew as long as the children want to come with me - they like being members.
Logged on at 17.05 to try and get 2 Brentford tickets and didn’t get on til 17.20. Not many tickets about in the Holte just singles by the time I got on. Don’t think they’ll be many left for general sale and this is only against Brentford.
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I'm leaving it a couple of matches. Hopefully the novelty wears off.
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Doubt many tickets will go to general sale this season
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Logged on for 5 pm and got 3 tickets for Newcastle and 2 for Brentford. No chance of getting these tickets together in the Holte, so am in P2 in Upper DE. I agree that not many are going to general sale this season.
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Totally forgot about this. Is it best to get Claret membership again this season? Is there a cut off date for buying Claret membership?
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Totally forgot about this. Is it best to get Claret membership again this season? Is there a cut off date for buying Claret membership?
I don't know of any cut off date for buying the membership, however (and I do stand to be corrected here) I think you have to be a member for 72 hours before you can buy a ticket for a game; hence, you might as well now wait until the tickets for Newcastle and Brentford go on general sale, this Friday at 5pm, to see how the ground lies before deciding whether or not a membership would be worthwhile. For me personally, being almost solely interested in going to non-televised games being played at 3pm on a Saturday afternoon, the membership is decent value and makes it easier to plan things like train travel to a game.
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Seattle Villain was right in the end.
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Doubt many tickets will go to general sale this season
Plenty of tickets left in the upper Trinity for the Newcastle game but very few tickets available for the rest of the stadium.
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Totally forgot about this. Is it best to get Claret membership again this season? Is there a cut off date for buying Claret membership?
I don't know of any cut off date for buying the membership, however (and I do stand to be corrected here) I think you have to be a member for 72 hours before you can buy a ticket for a game; hence, you might as well now wait until the tickets for Newcastle and Brentford go on general sale, this Friday at 5pm, to see how the ground lies before deciding whether or not a membership would be worthwhile. For me personally, being almost solely interested in going to non-televised games being played at 3pm on a Saturday afternoon, the membership is decent value and makes it easier to plan things like train travel to a game.
Nice one. Just had a quick look at the ticket office and there’s also a 20% discount code available for anyone that had 2019/2020 membership so it should be just £32 which I think is reasonable in the grand scheme of things. I’ll be getting it sorted asap.
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My claret membership runs out in August 2022. Probably why I haven't had an email.
Don't think that is correct BE. If you bought in 2019, the cards issued I think expired in 2022. Mine expires 07/22. But the actual membership benefits were only for the 2019/2020 season I think.
I haven't had a reminder email. Tried to renew on website, but gives me nowhere to enter discount code for 2019/2020 membership.
Thanks for that. My card says expiry in 2022 but the Claret Membership benefits were indeed only for a year. Once I logged in to my account I could see that you were right. Anyway, I've just renewed it. I don't know when I'll be able to fly over and see a game given the covid rules but hey ho! UTV and FTGDT!
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Why can’t I buy tickets for the Everton game? I bought my Claret membership and received the membership pack, but all I get is the “coming soon” button on ticket office. More info shows Claret members could buy tickets from Monday 6th September but there simply isn’t an option to buy.
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Have you set up and logged into the digital membership thing ?
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Yeah did that when I first purchased the Claret membership so it’s all sorted as far as I know.
Edit: ignore that…I clicked on “pride rewards” and it made me login again, and this seems to have forced it through and now have the option to buy tickets 👍
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Have you set up and logged into the digital membership thing ?
Which is way too messy and not user friendly at all.
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Have you set up and logged into the digital membership thing ?
Which is way too messy and not user friendly at all.
Agreed. Couldn’t get it to work at all on Safari, and only managed it after faffing around on Google Chrome. A few weeks later after purchasing the Claret membership on my MacBook and I have to do the whole linking digital accounts bolx to get it work on my iPhone via the AVFC app. The instructions are next to useless too, as all the link did was open another tab to send me around in circles to open the same link and open another tab again.
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I'm puzzled can anyone confirm something....I'm a member and looking at the site for Wolves tickets it allows me to buy a ticket for me but also assign one to my son next to my seat who is not a member but has an ID - is that right ?
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I'm puzzled can anyone confirm something....I'm a member and looking at the site for Wolves tickets it allows me to buy a ticket for me but also assign one to my son next to my seat who is not a member but has an ID - is that right ?
I don't think so. Are you sure you didn't accidentally buy one for the U23 game v Wolves which is also for sale?
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I'm puzzled can anyone confirm something....I'm a member and looking at the site for Wolves tickets it allows me to buy a ticket for me but also assign one to my son next to my seat who is not a member but has an ID - is that right ?
I don't think so. Are you sure you didn't accidentally buy one for the U23 game v Wolves which is also for sale?
Nope I've had the email confirmation too ! Weird.
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Online for Claret, Villan, Cub and Little Villan Members available online from 5pm today. You may have found a glitch in the matrix if you can buy one for a non-member.
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Does anybody know of a contact number at Villa Park for issues in purchasing memberships(cubs) ?
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Does all this membership gubbins mean you cant pick up a client reference now from attending a general sale game ?
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Does all this membership gubbins mean you cant pick up a client reference now from attending a general sale game ?
You still have a reference, whether or not you are a member. If you are a member, you link the two together.
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Can’t find this information on ticket office so hopefully one of you can advise.
Friend has just bought her Claret membership but is also trying to buy a Cub membership for a child. Does the child need a separate email and fan ID in order for an adult/parent to be able to buy memberships and tickets for them?
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Yes - it’s a bit of a pain. You have to be 13 to have an email address, but, regardless of age, your ‘cub’ will need a separate email address to register their fan ID & get a digital membership in order to buy tickets.
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Thanks amfy 👍
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For what it’s worth, gmail accounts ignore dots so Johnsmith@gmail.com, John.smith@gmail.com, and j.o.hnsmith@gmail.com will all arrive at the same inbox.
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Yes - it’s a bit of a pain. You have to be 13 to have an email address, but, regardless of age, your ‘cub’ will need a separate email address to register their fan ID & get a digital membership in order to buy tickets.
Apple, Google and Microsoft all have mechanisms for children to have parental controlled email addresses.
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Yes - it’s a bit of a pain. You have to be 13 to have an email address, but, regardless of age, your ‘cub’ will need a separate email address to register their fan ID & get a digital membership in order to buy tickets.
Apple, Google and Microsoft all have mechanisms for children to have parental controlled email addresses.
Having said that, I have more than one email address and use one for me, one for my son and my wife's for my daughter.
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There used to be such thing as a heroes & villains email address! Do these still exist?
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It looks like the new memberships have been released. It doesn't seem any different to last year to me, although I prefer the metal bottle to the coffee cup.
I thought in the meeting the club intimated the memberships would be revamped?
https://membership.avfc.co.uk/store
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It looks like the new memberships have been released. It doesn't seem any different to last year to me, although I prefer the metal bottle to the coffee cup.
I thought in the meeting the club intimated the memberships would be revamped?
https://membership.avfc.co.uk/store
Seems pretty good to me (all things considered).
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Yes, it looks good. I'd got the impression there would be tiers of membership where if you paid more you had more chance of getting tickets, which I think would have been a shit way to deal with it. But it does seem at odds with the Fab write up.
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I’m sure I received some correspondence informing me that it was now an auto renewal, did anyone else receive similar?
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I’m sure I received some correspondence informing me that it was now an auto renewal, did anyone else receive similar?
Yes I did. You have to opt out.
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I’m sure I received some correspondence informing me that it was now an auto renewal, did anyone else receive similar?
Yes I did. You have to opt out.
Ah good, that’ll save me a job although i didn’t see how much it’ll cost this season, which is ominous!!
The water bottle was decent, I can’t think what the other gifts were before that.
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I’m sure I received some correspondence informing me that it was now an auto renewal, did anyone else receive similar?
Yes I did. You have to opt out.
Ah good, that’ll save me a job although i didn’t see how much it’ll cost this season, which is ominous!!
The water bottle was decent, I can’t think what the other gifts were before that.
Bobble hat the year before I think.
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Yes, it looks good. I'd got the impression there would be tiers of membership where if you paid more you had more chance of getting tickets, which I think would have been a shit way to deal with it. But it does seem at odds with the Fab write up.
They've talked somewhere about being on the waiting list as giving some priority, so if they wanted to create a tier within membership they could say those that have been on the ST waiting list (say prior to the announcement) get first dibs before other members, though I'd wonder of that might reduce sales of membership, as you'd be only buying a 2nd tier membership.
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Yes, it looks good. I'd got the impression there would be tiers of membership where if you paid more you had more chance of getting tickets, which I think would have been a shit way to deal with it. But it does seem at odds with the Fab write up.
They've talked somewhere about being on the waiting list as giving some priority, so if they wanted to create a tier within membership they could say those that have been on the ST waiting list (say prior to the announcement) get first dibs before other members, though I'd wonder of that might reduce sales of membership, as you'd be only buying a 2nd tier membership.
I looked at this and thought that it potentially creates a fake ST waiting list. If you’ve paid £40 for a claret memebership, you’re not going to want to be behind someone whose just put their name on a list, so you’ll go on that list anyway, regardless of whether you want a ST.
This would apply to loads of people on here who live further away but have a claret membership just to ensure that when they are in Birmingham, they have a good chance of match tickets. They’ll be sticking their name down on that list regardless of whether they want an ST!
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I’m sure I received some correspondence informing me that it was now an auto renewal, did anyone else receive similar?
Yes I did. You have to opt out.
Ah good, that’ll save me a job although i didn’t see how much it’ll cost this season, which is ominous!!
The water bottle was decent, I can’t think what the other gifts were before that.
Same prices as last year incredibly.
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I’m sure I received some correspondence informing me that it was now an auto renewal, did anyone else receive similar?
Yes I did. You have to opt out.
Ah good, that’ll save me a job although i didn’t see how much it’ll cost this season, which is ominous!!
The water bottle was decent, I can’t think what the other gifts were before that.
Bobble hat the year before I think.
There was a "Part of the Pride" scarf one of the seasons recently. I liked the water bottle though, the kids have used them pretty much every day at school ... they love them
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I've received an email today giving me the opportunity to renew my membership, but I had one previously stating it was now auto renewal.....so which is it!!?
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Me too, wondering the same thing. Communications on these processes are just so clunky.
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My wife got one in March telling her she was about to be auto renewed. Which was a surprise.as her membership had lapsed a year earlier and isn't on auto renew. Nothing happened. The whole system is a cross purposes.
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Top tip, if you don't auto renew they give you a promotional code to come back giving you 30% off (and delivery is paid).
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They told me I will auto-renew, but they haven’t done it.
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They sent me a season ticket renewal email today. If I had a season ticket I’d have been pleased at the efficiency
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Top tip, if you don't auto renew they give you a promotional code to come back giving you 30% off (and delivery is paid).
Yes this happened to me, so I renewed slightly early before mine and my son's expired 31st may. i just received (another) two water bottles from them with last years crest on ;D
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I've had an email today to say my Claret Membership will be renewed, and I'll receive my lovely coffee cup and coaster?? In August.
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Those kit coasters look nice;
https://membership.avfc.co.uk/store (https://membership.avfc.co.uk/store)
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As I am somehow auto renewing as a Villa Cub in the week I turn 60, I have emailed the ticket office to ask them to un-enrol me.
I’ve just got an email back telling me I need to contact the memberships team.
Just bloody forward it FFS! How hard is that?
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Regarding membership issues, is there a contact number at the club ?
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Just a word of warning re. auto renew for memberships. I confirmed with the club in June that we were on auto renew for our five memberships, due this last week. None of them renewed and were all showing as Expired, so we all had to renew again. Not the end of the world, but worth a check, rather than at 1701 on the first ticket window of the season.
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My membership should also have auto renewed, a few days ago, but it didn't, so now I too have gone online and renewed again. It's pretty amazing really, the amateurishness of so much of the club's commercial operations, this is just another example, not massive in itself, but replicated so many times over in so many other aspects it would seem.
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Morning all. Just wondering, has anyone bought a ticket for the Arsenal game yet, and is unable to download their ticket into the Google Wallet app? Initially, when trying to do this I was getting an 'error occurred' message, and heaps of garbled stuff, now this morning I just get 'Error - Ticket Cancelled.' Though the transaction is still showing up as active and valid in my account.
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I've had the same. I've sent a message to the ticket office.
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On auto renewals, mine didn't, like many others it seems. Years ago I bought my brother's membership which has caused problems in terms of packs being sent to me instead of him. This remains unresolved despite a call to the ticket office, as the shitshow of the website made self service impossible. So I was hoping that his wouldn't auto renew so he could get his own from now on. In fact I turned off the auto renew button to prevent it. You can guess what happened. Such an abysmal service.
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Mate of mine assumed his membership would auto renew. He found out yesterday that it hadn’t when he went to check out 2 Arsenal tickets for him and his son - after waiting in an online queue for 40 mins. Although the system didn’t tell him his membership had expired, just that he couldn’t order the tickets. When he realised that it was his membership that had lapsed ( and that he thought was due to be auto renewed) he paid his membership renewal and was then told he needs to wait 72 hours before membership is activated and he can book tickets. Managed to get round it by booking tickets and assigning them to another mate who is a member bit isn’t going. £125 for an adult and under 21 in the lower Holte….
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Mine (for nephew & Mr Amfy) did auto renew but the website still said that neither of them could buy tickets (exceeded their allocation).
£85 on memberships that didn’t work when I wanted.
Not happy!
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Morning all. Just wondering, has anyone bought a ticket for the Arsenal game yet, and is unable to download their ticket into the Google Wallet app? Initially, when trying to do this I was getting an 'error occurred' message, and heaps of garbled stuff, now this morning I just get 'Error - Ticket Cancelled.' Though the transaction is still showing up as active and valid in my account.
I got this. I have just mailed the ticket office.
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Is the Arsenal game sold out? I’ve just logged on to see if I’ve auto renewed and last years membership doesn’t expire till 6/8 but every area of the ground I click on I get a message saying “this area has no seats that match the requested criteria “ ?
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Mine (for nephew & Mr Amfy) did auto renew but the website still said that neither of them could buy tickets (exceeded their allocation).
£85 on memberships that didn’t work when I wanted.
Not happy!
Same here Amfy- I could have sworn that membership allowed you to order tickets for games ahead of general sale. When I tried last season it came up with the same message as yours. To say I was miffed would be an understatement. My problem is that I can't find the original terms and conditions which were with the on-line application. However in the bigger scheme of things a comparatively small complaint I suppose.
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Message received re error messages:
"Thank you for your email.
We are aware of an issue affecting NFC tickets and we are working on a resolution currently.
You will receive new links to download your tickets in due course.
Kind regards,
Ticket Sales"
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Mine (for nephew & Mr Amfy) did auto renew but the website still said that neither of them could buy tickets (exceeded their allocation).
£85 on memberships that didn’t work when I wanted.
Not happy!
Same here Amfy- I could have sworn that membership allowed you to order tickets for games ahead of general sale. When I tried last season it came up with the same message as yours. To say I was miffed would be an understatement. My problem is that I can't find the original terms and conditions which were with the on-line application. However in the bigger scheme of things a comparatively small complaint I suppose.
I've had that message before when I'm not logged in properly.
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My memberships renew on 13th August. I have just successfully put three tickets in my basket.
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Message received re error messages:
"Thank you for your email.
We are aware of an issue affecting NFC tickets and we are working on a resolution currently.
You will receive new links to download your tickets in due course...
I received a duplicate ticket notification mail about an hour later and was able to click on add to Google Wallet; the ticket is now on my phone.
All good so far.
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Yes, my Arsenal ticket has also now come through, and into Google Wallet.
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Mine (for nephew & Mr Amfy) did auto renew but the website still said that neither of them could buy tickets (exceeded their allocation).
£85 on memberships that didn’t work when I wanted.
Not happy!
Same here Amfy- I could have sworn that membership allowed you to order tickets for games ahead of general sale. When I tried last season it came up with the same message as yours. To say I was miffed would be an understatement. My problem is that I can't find the original terms and conditions which were with the on-line application. However in the bigger scheme of things a comparatively small complaint I suppose.
I've had that message before when I'm not logged in properly.
I was definitely logged in properly. I did it exactly as I did last season and double checked it several times whilst I was trying & failing to get tickets. It actually prompts you if you aren’t logged in properly anyway.
As a season ticket holder I can’t log in when it goes on sale to claret members, so I log in as my nephew as I hold his log in details, and then re-assign his ticket to Mike.
…..& Virgil…you don’t need the terms & conditions. Monday at 5pm was when tickets went on sale to Cubs and Claret members. It’s there in the ticket sales dates. Couldn’t be clearer & I have no idea why it didn’t work for us.
Can’t even be bothered to ring the ticket office right now because I was stretched at £55 a ticket, there’s no way I’m paying more now none of those are left.
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There’s a few reasons why that can happen. The ones that may be relevant in your case are:
1) You’ve tried to allocate an adult ticket to a kids membership which it won’t allow.
2) You’ve tried to allocate a kids ticket to an adult membership which it also won’t allow.
3) You’re tried to buy a kids ticket in a part of the ground where they only allow adults (most of the central areas of Trinity and Doug Ellis).
4) You’ve tried to buy the wrong combination of adult and kids in the family area.
5) You need to allow 3 days after purchasing the membership before they become active to purchase tickets.
6) I assume you have the multiple memberships linked into one family account?
There are a few other oddities that I come across from time to time when I’m trying to purchase multiple tickets for a group of adults and kids.
The memberships are quite specific for that person and so you need to make sure you meet the exact criteria of ticket matching the correct membership.
So another example is I was buying an U14 ticket for one of my mates kid… but i didn’t realise that he was turning 14 before the match date. Got the same message about exceeding allocation and couldn’t figure out why for ages.
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A quick question if anyone can advise. Ta!
I have downloaded my two Arse tickets in Trinity B2 onto Google Wallet on my phone. One is for another member. Can I forward it to them using the share function in Wallet (they have an i-Phone not an Android like me)? Or is it possible/easier to simply pass them my phone once I have scanned through?
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A quick question if anyone can advise. Ta!
I have downloaded my two Arse tickets in Trinity B2 onto Google Wallet on my phone. One is for another member. Can I forward it to them using the share function in Wallet (they have an i-Phone not an Android like me)? Or is it possible/easier to simply pass them my phone once I have scanned through?
Unless anything has changed, the other person should be able to see their ticket via the app, if they are linked. If not,you should have been sent an email, in which case, forward it on their email.
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There’s a few reasons why that can happen. The ones that may be relevant in your case are:
1) You’ve tried to allocate an adult ticket to a kids membership which it won’t allow.
2) You’ve tried to allocate a kids ticket to an adult membership which it also won’t allow.
3) You’re tried to buy a kids ticket in a part of the ground where they only allow adults (most of the central areas of Trinity and Doug Ellis).
4) You’ve tried to buy the wrong combination of adult and kids in the family area.
5) You need to allow 3 days after purchasing the membership before they become active to purchase tickets.
6) I assume you have the multiple memberships linked into one family account?
There are a few other oddities that I come across from time to time when I’m trying to purchase multiple tickets for a group of adults and kids.
The memberships are quite specific for that person and so you need to make sure you meet the exact criteria of ticket matching the correct membership.
So another example is I was buying an U14 ticket for one of my mates kid… but i didn’t realise that he was turning 14 before the match date. Got the same message about exceeding allocation and couldn’t figure out why for ages.
I did exactly the same as I did last season. Logged in as my nephew, wouldn’t let me buy him a ticket, re-allocated to My husband, wouldn’t let me buy him one either. That system has worked perfectly well for me for about 3 seasons but not this time.
I am on auto renew but this year I think there was a gap, & I suspect that in that gap, the ticketing and membership accounts have become unlinked.
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Despite difficulties on a few days it let me, finally, get a ticket for Arsenal. This was prior to renewal and I’ve had notification via text and email that my membership has auto renewed.
It appears that they no longer send the ticket in pdf via email. I’ll have to get tech savvy and use apple wallet for the first time!
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I've also had to install and use Google Wallet for the first time. Bit miffed tbh, but what can you do?
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A quick question if anyone can advise. Ta!
I have downloaded my two Arse tickets in Trinity B2 onto Google Wallet on my phone. One is for another member. Can I forward it to them using the share function in Wallet (they have an i-Phone not an Android like me)? Or is it possible/easier to simply pass them my phone once I have scanned through
Unless anything has changed, the other person should be able to see their ticket via the app, if they are linked. If not,you should have been sent an email, in which case, forward it on their email.
Cheers. I can see the two tickets on my app and the other person's ticket on their app. On both apps there is no option to download or forward (this is greyed out) the ticket. It seems that the only option is to use the Wallet links in the e-mail that you are sent as you say.
Also, what if that person couldn't go? Would it be a problem if I sent the mail to another person?
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We signed up for Claret membership last week. They charged us £20 delivery fee to Mexico but what is it we are actually getting delivered?
Is it a phyiscal card? Anything else come with it?
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We signed up for Claret membership last week. They charged us £20 delivery fee to Mexico but what is it we are actually getting delivered?
Is it a phyiscal card? Anything else come with it?
You get goodies, like coasters and travel mugs;
https://membership.avfc.co.uk/home?utm_medium=AVFC.co.uk&utm_source=AVFCTicketing&utm_campaign=AVFC_Memberships&utm_content=1152x1152 (https://membership.avfc.co.uk/home?utm_medium=AVFC.co.uk&utm_source=AVFCTicketing&utm_campaign=AVFC_Memberships&utm_content=1152x1152)
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We signed up for Claret membership last week. They charged us £20 delivery fee to Mexico but what is it we are actually getting delivered?
Is it a phyiscal card? Anything else come with it?
Jhon Duran jumping out of a cake.
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We signed up for Claret membership last week. They charged us £20 delivery fee to Mexico but what is it we are actually getting delivered?
Is it a phyiscal card? Anything else come with it?
Jhon Duran jumping out of a cake.
sheepishly doing the West Ham 'Hammers' gesture.
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And blowing bubbles out his arse.
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Our two ticket accounts have evolved slightly. They now show "Distribute" and "Recall" buttons for our Arse tickets (but the option to select a ticket is greyed out). Plus there is no 'Reissue' option as stated. Is this some sort of Pravda Season Advent calendar type slow reveal? It is all very unintuitive, confusing, and frankly, it dissonates my cognition.
(https://i.ibb.co/vzXWxdG/Screenshot-20240813-142537-2.jpg)
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I'm as serious as fiction when i say it dissonates my cognition.
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I'm as serious as fiction when i say it dissonates my cognition.
Eamonn is a chancer
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Last season there was a hugely helpful list of dates and times when tickets for each home fixture were on sale to Claret members (usually, for online sales, 5pm on a Monday evening a few weeks out from the game if I remember correctly). This was up on the villa website and some helpful would very kindly posted in on here last summer.
Does any one know if there is a similar list available on the villa site for the 24/25 season? As a Claret member this was absolutely invaluable last year and if a similar list exists for this coming season I would be every grateful if someone could post it here again.
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It would appear that my children have had their memberships auto renewed but mine has not. I assume Crapita are running our systems...
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It would appear that my children have had their memberships auto renewed but mine has not. I assume Crapita are running our systems...
Or the Child Catcher.
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Last season there was a hugely helpful list of dates and times when tickets for each home fixture were on sale to Claret members (usually, for online sales,
As far as I can see, the dates and times for sale to ST holders, Claret Members, and the general riff-raff appear on a match to match basis. For example, the Arse game shows
On Sale Dates:
Hospitality and GA+ match-by-match packages on sale now! All Hospitality and GA+ purchases are non-refundable and non-transferable.
Claret, Villan and Cub Members - Online from 29 July 5pm - Phone from 30 July 9:30am
Season Ticket holders - Online from 5 August 5pm - Phone from 6 August 9:30am
General Sale - Online from 7 August 5pm - Phone from 8 August 9:30am
https://tickets.avfc.co.uk/en-GB/categories/home-tickets
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Last season there was a hugely helpful list of dates and times when tickets for each home fixture were on sale to Claret members (usually, for online sales, 5pm on a Monday evening a few weeks out from the game if I remember correctly). This was up on the villa website and some helpful would very kindly posted in on here last summer.
Does any one know if there is a similar list available on the villa site for the 24/25 season? As a Claret member this was absolutely invaluable last year and if a similar list exists for this coming season I would be every grateful if someone could post it here again.
Yes, that was a really useful page which allowed you to sync your diary with the dates that tickets were available and saved last minute panics. I take it there isn’t an equivalent link this season?
When do Everton tickets go up, any ideas?
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Last season there was a hugely helpful list of dates and times when tickets for each home fixture were on sale to Claret members (usually, for online sales, 5pm on a Monday evening a few weeks out from the game if I remember correctly). This was up on the villa website and some helpful would very kindly posted in on here last summer.
Does any one know if there is a similar list available on the villa site for the 24/25 season? As a Claret member this was absolutely invaluable last year and if a similar list exists for this coming season I would be every grateful if someone could post it here again.
Yes, that was a really useful page which allowed you to sync your diary with the dates that tickets were available and saved last minute panics. I take it there isn’t an equivalent link this season?
When do Everton tickets go up, any ideas?
10am today UK time I believe.
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I have a question. We want to buy tickets with our membership for the Everton game but if we are drawn away in Europe that week, we will miss the Everton game and fly straight to Europe from Mexico instead.
Will we be able to get a refund for Everton tickets if that's the case?
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It says "Tickets are non-refundable motherfuckers!" on Pravda.
Edit. And on the page when you buy them.
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In Tickets when I click on Manage account on mobile through the app I get this pop-up.
What user name? We use email address to login, don't we? Is this some kind of .htaccess thing while they upgrade something?
It's extremely annoying added on to an existing fucking car crash of a user experience.
(https://i.ibb.co/SyPwjkk/Screenshot-20240819-195024.png) (https://ibb.co/7CXtf33)
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I had a fucking nightmare earlier trying to book an Everton ticket and allocate it to my son. Never had a problem before but today it wouldn’t let me. Shit show.
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I had a fucking nightmare earlier trying to book an Everton ticket and allocate it to my son. Never had a problem before but today it wouldn’t let me. Shit show.
I was wondering where to post about this.
Was in Carmarthen Tesco extra with 3 and 5 yrs old running rings round me, having an utter mare of not being able to buy tickets for Drummond who was offline in France.
A) intially it would only offer a single in a Holte block (when their were zillions of tickets elsewhere) and then when in the end on one of the rare occasions it let me access all the blocks,
and after much faffing I used the filter and searched just the cheapest price band and ‘get me best tickets’ - had no idea it had worked but when trying another block found there was a pair together in the basket,
Thankfully grandpa magically appeared at this point to assume responsibility for kids to enable me to check out at tesco at least not the damn Vila website!
B) it wouldn’t let me allocate the damn things, couldn’t check out, off I went to a different browser to see if the allocate button was there, issues on that browser as well, for sone reason went back to the first and the was finally able to allocate tix there.
Took half an hour of juggling kids shopping and chaos, wouldn’t mind but can’t even get there myself as 1730 too late to take little kids but too early for me to hand thrm
over to their mum :/
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I have a alarm now set every Monday to check tickets at 4.15 just in case by but the late notice last night of them going on sale was stupid. Thankfully the site didn't crash or make me queue like Arsenal where I ended up with any old seats that I could get, but it's a very frustrating process. Missed 2 home all season last season so the membership thing is very useful, but in time I do think there will need to be some kind of tiering system on top of the membership.
I share the frustration assigning tickets too, thankfully they assigned to my son easily last night but for other games I've had to wait till the morning and call the club to sort. So annoying.
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Was travelling back from a music festival in Devon yesterday & so missed out again. Realised they had been on sale at about 6pm from looking at this thread, by which time there was only GA+ left.
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The website had no mention of Everton tickets going on sale but app did. Also, as with Arsenal tickets, when the ticket email arrived the link to access the ticket didn’t work. This needs fucking sorting out
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I still dont understand why heck cancelled the expansion. Its quiet clear demands going to be even higher this year so alot of fans are going to miss out
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I still dont understand why heck cancelled the expansion. Its quiet clear demands going to be even higher this year so alot of fans are going to miss out
Because they were worried about the GA+ (premium) demand. Adding thousands of standard-priced seats doesn't really pay for itself, they honestly couldn't give a shite if you get a ticket or not. In fact, they'd rather you didn't so there's more chance you'll pay for the GA+ seats.
But part of their problem is most the GA+ packages come with terrible seats. £150 for a terrace view - here's your ticket right at the back or the corner of the Holte End...
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Here is a copy of the e-mail I was sent when I bought two tickets plus a paraphrase of the mail I have sent to the ticket office
- The e-mail states that e-tickets are designed to be used as tickets that are printed at home and we are asked to print the tickets in advance at home. However, There were no PDF tickets attached, nor is there a link to download them. There is no link via the app or the ticket website either.
- We are also asked to download the 'PDF' tickets if using our mobile phone. The only tickets I have been able to download are to Google Wallet.
I have two questions regarding this:
- In the event that my (currently damaged) phone were to stop working, how can I get a paper backup in order to avoid delays and inconvenience on match day.
- I have downloaded both tickets to my Google Wallet but for practical reasons my partner will be entering the turnstiles at a different time. Can I use the Share function in Google Wallet to forward the ticket to their phone? Or can I send them the link in the notification e-mail which is in the format hxxps://astonvillanfc.fortressgb.com/FGB_MobilePass/Production/api/Barcode2MobilePass/xxxxxxxxxxxxxxxlotsofnumbers (I have modified this link to avoid it being used)
(https://i.ibb.co/QFgkycY/avfc-ticket-mail.jpg) (https://ibb.co/VW1xfNM)
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And now the ticket office telephone number has an automated message advising they aren’t taking any calls at the moment. I can only imagine the meltdown if they used this system to sell tickets for a 60,000 capacity stadium.
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The website had no mention of Everton tickets going on sale but app did. Also, as with Arsenal tickets, when the ticket email arrived the link to access the ticket didn’t work. This needs fucking sorting out
Same i've just emailed them. With Arsenal they sent the tickets again by email and eventually i was able to add to my apple wallet.
as for BE's Qs - I suspect the first would mean a physical trip to the ticket office on the evening and the second it is possible to reallocate tickets via your online account. I was playing around with it yesterday when i couldnt download the Everton tickets. You go to your orders and are then offered the choice.
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...is there a ticket office at the moment?
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And now the ticket office telephone number has an automated message advising they aren’t taking any calls at the moment. I can only imagine the meltdown if they used this system to sell tickets for a 60,000 capacity stadium.
Ah yes.....the HMRC approach to customer contact
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Don't know if this has been asked before, apologies if so, but has there been a spike in new memberships so folks can get in the first window for Champions League tickets? I know the draw is only days away, and we could possibly be looking at the most exciting games in a generation. The website will be in meltdown and we'll all be going to the back of the queue no doubt..
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Don't know if this has been asked before, apologies if so, but has there been a spike in new memberships so folks can get in the first window for Champions League tickets? I know the draw is only days away, and we could possibly be looking at the most exciting games in a generation. The website will be in meltdown and we'll all be going to the back of the queue no doubt..
I can state that me and my lad are now members although still waiting the free gifts.
Although he is too young to attend night games in the main.
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Don't know if this has been asked before, apologies if so, but has there been a spike in new memberships so folks can get in the first window for Champions League tickets? I know the draw is only days away, and we could possibly be looking at the most exciting games in a generation. The website will be in meltdown and we'll all be going to the back of the queue no doubt..
I can state that me and my lad are now members although still waiting the free gifts.
Although he is too young to attend night games in
Don't get too excited about the gifts, I got a beanie hat with the badge on upside down a couple of years ago
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I think that the Members scheme should have some form of loyalty system like ST's have for away tickets, it's not been too much of an issue previously, but I know when the tickets went on sale for the CL semi, it was a free for all with everyone lumped in the same bracket which caused chaos on the ticket website and lots of regulars missing out (don't know that for a fact, just from seeing people moaning!)
We are already paying substantial individual ticket prices compared to ST's, so some kind of actual benefit would be good, especially when the UCL go on sale if we have a larger membership than previous years
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The website had no mention of Everton tickets going on sale but app did. Also, as with Arsenal tickets, when the ticket email arrived the link to access the ticket didn’t work. This needs fucking sorting out
I have a truly annoying amount of alerts/prompts in my electronic diary (every different onsale tier for every match) but they are there well in advance so I knew the onsale times in advance (I also made the mistake of synching two different levels of villa diaries thinking it’d be smart enough to dispkk looksce the lower level one, so have most things twice, I’ll eventually get round to rationalising it).
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I have been in touch with the Ticket Office twice, today, over some youngsters membership issues. Got through both times without have to over wait and issues were resolved efficiently.
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I still dont understand why heck cancelled the expansion. Its quiet clear demands going to be even higher this year so alot of fans are going to miss out
Because they were worried about the GA+ (premium) demand. Adding thousands of standard-priced seats doesn't really pay for itself, they honestly couldn't give a shite if you get a ticket or not. In fact, they'd rather you didn't so there's more chance you'll pay for the GA+ seats.
But part of their problem is most the GA+ packages come with terrible seats. £150 for a terrace view - here's your ticket right at the back or the corner of the Holte End...
Yeah it does appear that way chris. I mean i did lower grounds on saturday (not sure id you saw my post) but gave me a opportunity to see what its like and what the foods like.
The lower grounds itself is lovely massive screen spacious ans can get a drink quickly
However the food absolutely sucked. How can you have burgers with no choice of fried onions and cheese thats just grated? Who wants grated cheese on a burger ffs. 😂 also the chips were burnt. The thing was it wasnt that busy.
So if thats the kind of food you are getting for TV they gonna have a lot of unsold tickets. If you want to have premium experience with OTT prices the food has to be a lot better than that
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There's no food in Terrace View but I think you get two drinks and a programme. But if someone is after a special treat, spends £280 for two tickets and then find they are stood at the back of the Holte with the kids, it's not such an appealing prospect.
I'm not advocating creating a Terrace View seating area in the Holte, far from it. Just identifying why, in my opinion, this particular GA+ package is a white elephant. They haven't even been able to sell it out 4 days before our first game of the season for one of the most attractive fixtures possible.
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I have been in touch with the Ticket Office twice, today, over some youngsters membership issues. Got through both times without have to over wait and issues were resolved efficiently.
Membership queries are a different option when you dial the ticket number, which may be why you got through? Choose the ticket option and there’s a recorded message advising they aren’t taking calls at the moment due to excessive demand. Just tried it now ( open at 10am) and got the same message as yesterday.
Edit- Also, tried to be cheeky and get through via the membership option and got the same message.
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Sorry to hear that mate, hope you get sorted soon. See you soon at the first CL away match😊
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Was there a thread/discussion about the VP screening of the WHam game last Saturday? Missed it, if so. What was it like - big crowd/worth attending/top atmos when John got the winner etc. ?
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They really seem to be taking the piss atm. I had an e mail about something called The Oak Room. Yours for £16k per season. I know it'll be for corporate types but jeez. I just checked and they've sold out.
Also something called The Cells in the North Stand. A snip at £1560. You'd think they'd think of a more appealing name though wouldn't you? Apparently they're "within the original prison cells at Villa Park".
I feel like a peasant with my claret membership.
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My membership pack hasn't arrived and I renewed about a month ago, should it have done?
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They said they were sending them out in August... We haven't had ours yet.
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Yeah, haven't received mine yet.
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Here is what a ticket looks like in Google Wallet..
(https://i.ibb.co/KjptsHJ/Screenshot-20240822-082559-2.png)
The QR code can be revealed with 'show code' if you don't use NFC.
Hopefully everything will go smoothly and there will be no delays because of faffing and Villa technology failure.
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You’re gonna struggle to find that seat and row.
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Despite telling me my membership would auto-renew, it did not auto-renew. I had to renew it manually.
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Despite telling me my membership would auto-renew, it did not auto-renew. I had to renew it manually.
Happened to a mate of mine who couldn’t get an Arsenal ticket when he went online at 5pm on the day of sale. And the error message had no mention of the fact that his auto renewal hadn’t been done. After a few hours of trying he realised what the issue was and renewed his membership manually - but then had to wait 72 hours for it to be activated, by which time most seats had gone. Luckily we got him some through alternative means.
Also, the ticket office still aren’t taking calls today. I’m not panicking though, just fucked off with having to jump through hoops just to get tickets.
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Mine was set to auto-renew around the date the Arsenal tickets went on sale. I renewed manually in case the system thought I was no longer a member and refused to let me purchase a ticket. If you do renew early, the renewal date is taken as the day after the previous year's expiry date so you don't 'lose out'.
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Despite telling me my membership would auto-renew, it did not auto-renew. I had to renew it manually.
Same happened to me, only found out when I was on holiday and couldn't buy a ticket for the Bilbao game so had to wait for the general sale window.
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They said they were sending them out in August... We haven't had ours yet.
Nor us
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Here is what a ticket looks like in Google Wallet..
(https://i.ibb.co/KjptsHJ/Screenshot-20240822-082559-2.png)
The QR code can be revealed with 'show code' if you don't use NFC.
Hopefully everything will go smoothly and there will be no delays because of faffing and Villa technology failure.
Its pretty clunky - I downloaded the app. Ticket has QR code so may not need wallet. Word of warning I have 2 mobile phones and can't download them to more than one
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Try clicking on the link in the email the club sent you on the phone which doesn't yet have the ST in its wallet. Thats how i did it.
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I have just done what others have said and UNINSTALLED AND REINSTALLED the Aston Villa app.
HEY PRESTO! My ticket has appeared in the app!
(https://i.ibb.co/g79V0q0/Screenshot-20240822-170029.png)
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My stuff has come today.
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My stuff has come today.
What is the swag this year? I got a water bottle last season. I’m asking because I didn’t get a membership this season and am wondering if I should have.
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My stuff has come today.
What is the swag this year? I got a water bottle last season. I’m asking because I didn’t get a membership this season and am wondering if I should have.
I believe its a travel mug and coasters
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Someone should invent travel coasters.
Hopefully they’d have more success than I had with my mobile hatstand for train journeys.
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I’m not complaining but it’s weird how membership members get a goody bag, and ST holders get nothing.
We don’t even have a card anymore !
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My stuff has come today.
What is the swag this year? I got a water bottle last season. I’m asking because I didn’t get a membership this season and am wondering if I should have.
I believe its a travel mug and coasters
It is, and obligatory badge.
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I’m not complaining but it’s weird how membership members get a goody bag, and ST holders get nothing.
We don’t even have a card anymore !
We get something at Christmas.
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I like the look of the 150 year anniversary sticker book they're doing this season but think they're missing a trick by not selling albums and random sticker packs separately for kids to swap.
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I like the look of the 150 year anniversary sticker book they're doing this season but think they're missing a trick by not selling albums and random sticker packs separately for kids to swap.
I thought that, too. But then I shun all human contact, so I am also pleased it’s not.
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(https://i.ibb.co/GT2Sx2q/20240824-161126.jpg) (https://ibb.co/GT2Sx2q)
Arrived today. Very nice and good quality.
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I'm trying to get a Wolves ticket for a claret member. Is it sold out already?
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I'm trying to get a Wolves ticket for a claret member. Is it sold out already?
It’s another fucking shit show. I tried to get 2 tickets and allocate one to my son and couldn’t. Went back in and all areas were greyed out. Managed to get just 1 so my son went on and got himself one. We’re sittting miles away from each other again. This is a fucking joke!!! Oh, and the ticket email arrived and I can’t save it to my wallet. I was 150th in the queue at 5pm so there’s no way they had all sold at that time.
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(https://i.ibb.co/GT2Sx2q/20240824-161126.jpg) (https://ibb.co/GT2Sx2q)
Arrived today. Very nice and good quality.
I’d read the instructions on your travel mug before stating ‘good quality’. Can’t even go in a dishwasher.
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I'm trying to get a Wolves ticket for a claret member. Is it sold out already?
It’s another fucking shit show. I tried to get 2 tickets and allocate one to my son and couldn’t. Went back in and all areas were greyed out. Managed to get just 1 so my son went on and got himself one. We’re sittting miles away from each other again. This is a fucking joke!!! Oh, and the ticket email arrived and I can’t save it to my wallet. I was 150th in the queue at 5pm so there’s no way they had all sold at that time.
Same with me, won’t let allocate a ticket for my lad, unfortunately he is only 6 so can’t do it himself
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ok, thanks, so prob sold out as opposed to me not being able to see them as I'm not a claret member?
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I am trying to buy 2 tickets. Me and the missus are flying from Mexico for the game and it wont let me assign a ticket to my missus even theough we have recently bought her membership. Membership which, btw, was never received in the post. I'm sorry but for all the success on the ptch, off the ptch this club is a fucking embarraessment.
We have flights booked at 2,500 pounds and can't get her a ticket! We are both members. What do we do???
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The only thing I can suggest is that you log in individually and try to get 1 ticket each. Good luck!
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I am trying to buy 2 tickets. Me and the missus are flying from Mexico for the game and it wont let me assign a ticket to my missus even theough we have recently bought her membership. Membership which, btw, was never received in the post. I'm sorry but for all the success on the ptch, off the ptch this club is a fucking embarraessment.
We have flights booked at 2,500 pounds and can't get her a ticket! We are both members. What do we do???
If you're coming that far Id pay for Terrace View or Lower Grounds. Lower Grounds probably better unless you want to stand at the back of the Holte.
edit - how recently have you bought her membership? It doesn't allow you to buy tickets for 72 hours I think. I believe there are tickets still available so if you've had her membership for more than a few days then I think Chico's advice of logging in separately is probably the best.
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I think my problem is that as a ST holder I cannot see what tickets are available (as it's not my window for extra tickets yet), even though I want to buy them for a claret member. It's a bit odd really.
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I am trying to buy 2 tickets. Me and the missus are flying from Mexico for the game and it wont let me assign a ticket to my missus even theough we have recently bought her membership. Membership which, btw, was never received in the post. I'm sorry but for all the success on the ptch, off the ptch this club is a fucking embarraessment.
We have flights booked at 2,500 pounds and can't get her a ticket! We are both members. What do we do???
If you're coming that far Id pay for Terrace View or Lower Grounds. Lower Grounds probably better unless you want to stand at the back of the Holte.
I looked at TV and it's basically 75 quid more for 2 pints. That's it as far as I can see! We paid for membership so that we didn't have to do this. I'm really fucked off. Disgraceful.
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I’ve just managed to get my 2 tickets, but had to do it laptop so I could assign a ticket to my lad, this option wasn’t on the app on my phone
The match isn’t sold out yet
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How ironic would it be if the club won’t let you book tickets on an iPhone but won’t let you into the ground unless you have your ticket on an iPhone.
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I’ve just managed to get my 2 tickets, but had to do it laptop so I could assign a ticket to my lad, this option wasn’t on the app on my phone
The match isn’t sold out yet
I'm on my laptop and it says that a maximum of 0 tickets are allowed for my missus for this game.
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I’m not complaining but it’s weird how membership members get a goody bag, and ST holders get nothing.
We don’t even have a card anymore !
ST holders get a seat!
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I’m not complaining but it’s weird how membership members get a goody bag, and ST holders get nothing.
We don’t even have a card anymore !
ST holders get a seat!
A seat that costs a lot less than the £72 mine cost for the arsenal match on top of the £40 membership fee
We certainly got the price hike that ST’s didn’t get
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I’m not complaining but it’s weird how membership members get a goody bag, and ST holders get nothing.
We don’t even have a card anymore !
Well we got fuck all with our membership and they won't even let us buy tickets so there you go.
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I’m not complaining but it’s weird how membership members get a goody bag, and ST holders get nothing.
We don’t even have a card anymore !
Well we got fuck all with our membership and they won't even let us buy tickets so there you go.
When did you get her membership?
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I’ve just managed to get my 2 tickets, but had to do it laptop so I could assign a ticket to my lad, this option wasn’t on the app on my phone
The match isn’t sold out yet
I'm on my laptop and it says that a maximum of 0 tickets are allowed for my missus for this game.
Not sure then, I had no option to assign tickets on my phone, but could on the laptop
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I’m not complaining but it’s weird how membership members get a goody bag, and ST holders get nothing.
We don’t even have a card anymore !
Well we got fuck all with our membership and they won't even let us buy tickets so there you go.
When did you get her membership?
About a month ago.
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I’m not complaining but it’s weird how membership members get a goody bag, and ST holders get nothing.
We don’t even have a card anymore !
Well we got fuck all with our membership and they won't even let us buy tickets so there you go.
When did you get her membership?
About a month ago.
That's really bad then. Can you log in on her account?
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I’m not complaining but it’s weird how membership members get a goody bag, and ST holders get nothing.
We don’t even have a card anymore !
Well we got fuck all with our membership and they won't even let us buy tickets so there you go.
When did you get her membership?
About a month ago.
That's really bad then. Can you log in on her account?
Yeah it won't let her buy one. Best we can get is the very back row of the Upper Holte for 280 quid. Awful view and really unfair that a 4 grand trip after hotels and flights is being rewarded with 2 members having to pay a fortune to sit on the back row. I'm really, really upset about this. Bastards
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If there's seat left the ticket office will sort it out if you phone them when it opens in the morning. But agreed, it's absolutely shite when you've paid for a membership.
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They are allowing us to allocate her a TV ticket but NOT a standard ticket. This mens it can have fuck all to do with her lack of match history for a Cat A game as they are willing to take our money as long as we pay an extra 130 quid for 4 fucking pints. This is an abysmal way to treat fans and will put many people off becoming members or going to games at all. This kind of bullshit is we will always remain a million miles away from the Sky 6 clubs.
The club is so terribly ran as far as fan experience goes. An embarrassment.
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You could also try contacting AVFCsupport on Twitter. But you're right, it might be something to do with match history, which obviously you can't really build up in Mexico!
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If there's seat left the ticket office will sort it out if you phone them when it opens in the morning. But agreed, it's absolutely shite when you've paid for a membership.
Can't afford to take the risk of not getting a ticket at all for a 10,000 mile journey so being forced to pay 140 quid more for 4 pints and and sit on the back row. Just gotta bite the bullet. >:(
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I’ve only become aware that tickets for the wolves game have come on sale for members having read the last few pages on here, so I’ve not tried yet. For the Arsenal game, initially, it wouldn’t let me buy a ticket, for no apparent reason then I tried / looked again a few days later and it would, I’m not sure of the reason for this but hopefully it might be the same for you or your missus.
Also just because you’re a member it only gives you a chance of a ticket not a guarantee.
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I’ve only become aware that tickets for the wolves game have come on sale for members having read the last few pages on here, so I’ve not tried yet. For the Arsenal game, initially, it wouldn’t let me buy a ticket, for no apparent reason then I tried / looked again a few days later and it would, I’m not sure of the reason for this but hopefully it might be the same for you or your missus.
Also just because you’re a member it only gives you a chance of a ticket not a guarantee.
But it DIDN"T giver her the chance of a ticket. There are tickets available and I could buy one on my membrship but could not allocate another to hers.
We ended up buying Terrace View for a hugely inflated price so it has nothing to do with history. Anyone can buy a TV ticket. We feel we have basically been scammed into buying her a membership that is clearly useless. We have now paid a total of 360 pounds for 2 seats in the holte end for this match!!!!
Thanks Villa!!
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I’ve only become aware that tickets for the wolves game have come on sale for members having read the last few pages on here, so I’ve not tried yet. For the Arsenal game, initially, it wouldn’t let me buy a ticket, for no apparent reason then I tried / looked again a few days later and it would, I’m not sure of the reason for this but hopefully it might be the same for you or your missus.
Also just because you’re a member it only gives you a chance of a ticket not a guarantee.
But it DIDN"T giver her the chance of a ticket. There are tickets available and I could buy one on my membrship but could not allocate another to hers.
We ended up buying Terrace View for a hugely inflated price so it has nothing to do with history. Anyone can buy a TV ticket. We feel we have basically been scammed into buying her a membership that is clearly useless. We have now paid a total of 380 pounds for 2 seats in the holte end for this match!!!!
Great way to reward fans coming from the other side of the world.
Oh, and we never received a welcome pack or anyhting at all for our membership either, despite being charged an EXTRA 20 pounds for shipping.
We have been well and truly fucked over in every way here.
And here I am trying to set up the Mexican Villa supporters club. What a fool I am. I certainly should not be recommending anyone here to join as members. It's just a waste of money and a kick in the bollocks.
Thanks Villa!!
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Something is amiss somewhere then, get onto them on Twitter or email to find what’s going on and with any luck they’ll sort you a regular ticket and refund the TV seats.
Fair play to you for travelling from Mexico, I hope you’re rewarded with a decent game!
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I think my problem is that as a ST holder I cannot see what tickets are available (as it's not my window for extra tickets yet), even though I want to buy them for a claret member. It's a bit odd really.
This is an anomaly really. I have memberships for my husband and my nephew, but I can’t get tickets for either of them without logging in as them instead of me!
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I’m hoping to get a ticket for a CL game as some sort of moment of catharsis after many years of shit, but unless I can somehow get a ST I won’t be paying the prices for tickets they’re charging, no chance.
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Something is amiss somewhere then, get onto them on Twitter or email to find what’s going on and with any luck they’ll sort you a regular ticket and refund the TV seats.
Fair play to you for travelling from Mexico, I hope you’re rewarded with a decent game!
Thanks. I can't find an email for the ticket office and they will most likely only fob me off anyway. My previous experinces with them have been infuriating to say the least. We may be a CL club on th pitch, but we are League 1 at best off it.
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What they are doing it trying to stop away fans buying tickets which is something we always moan about. But you're right, they're much less bothered about them buying the GA+ seats and I saw people getting kicked out of Lower Grounds seats in the DE stand on Sat.
There should be a better way of handling situations like your and previously there would have been an option to do it the next day over the phone, this is the first season in a long time when tickets have sold this quickly.
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Something is amiss somewhere then, get onto them on Twitter or email to find what’s going on and with any luck they’ll sort you a regular ticket and refund the TV seats.
Fair play to you for travelling from Mexico, I hope you’re rewarded with a decent game!
Thanks. I can't find an email for the ticket office and they will most likely only fob me off anyway. My previous experinces with them have been infuriating to say the least. We may be a CL club on th pitch, but we are League 1 at best off it.
ticketsales@avfc.co.uk
There’s also:
fancomplaints@avfc.co.uk
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Something is amiss somewhere then, get onto them on Twitter or email to find what’s going on and with any luck they’ll sort you a regular ticket and refund the TV seats.
Fair play to you for travelling from Mexico, I hope you’re rewarded with a decent game!
Thanks. I can't find an email for the ticket office and they will most likely only fob me off anyway. My previous experinces with them have been infuriating to say the least. We may be a CL club on th pitch, but we are League 1 at best off it.
ticketsales@avfc.co.uk
Cheers. I'll drop them a mail and see what they say.
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The whole Online ticketing system isn’t fit for purpose.
In a few short days, we’ll know who we’re playing in the CL, and for me, who our first away game will be.
They’ve assigned people “points”, so will there be a different criteria for those who travelled away in Europe last season? Or just release details ridiculously late again, completely oblivious to us having to make travel plans.
I dread to think.
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I’m hoping to get a ticket for a CL game as some sort of moment of catharsis after many years of shit, but unless I can somehow get a ST I won’t be paying the prices for tickets they’re charging, no chance.
From what I'm seeing, Stu, every new season now ignores the past. Loyal supporters? How much are you willing to be exploited pay?
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Just looked and initially every part of the ground was shaded out, so no tickets available.
Refreshed page and only area available was K5. Then pressed best available and was offered one in middle Trinity.
Refreshed again and now most stands have availability.
Prices are a piss take really though, I’ll probably end up getting one as got a few wolves mates and we’ll go for a drink before but I’ve got a mind to keep my powder dry and take my chances with a champions league ticket (s) for which I’ll probably have to remortgage the house!
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We are hoping to do the CL game as well as the Wolves game but god knows what kind of ticketing nonsense we will be facing for that one. We will find out on Thursday I suppose.
If it's an away game we will fly there and go in the home end (That's where is speaking Spanish together will come in handy!.)
Probably easier than being a Villa member and buying a ticket in the Holte End!!
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People in England are just getting their tat parcel. I haven't had mine here in North Catalonia. Maybe yours will turn up soon.
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I was able to buy and assign a ticket for SWMBO and one for myself. She became a member a couple of months ago and had no booking history (although she has been before to see us draw against Stoke when Bent was playing).
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I was able to buy and assign a ticket for SWMBO and one for myself. She became a member a couple of months ago and had no booking history (although she has been before to see us draw against Stoke when Bent was playing).
Ok so that makes even less sense now then. Ffs.
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What I'm saying is it worked for me for Arsenal. I was 80th in the queue and got two seats in Trinity B2 (there was basically bugger all choice anywhere though). I was expecting to have to pay for brown* food and four pints like you to be honest. Not cool.
*Demitri said the chips were burnt so I've gone for between orange and black.
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What I'm saying is it worked for me for Arsenal. I was 80th in the queue and got two seats in Trinity B2 (there was basically bugger all choice anywhere though). I was expecting to have to pay for brown* food and four pints like you to be honest. Not cool.
*Demitri said the chips were burnt so I've gone for between orange and black.
There was.no queue when I logged in, but each time I selected two seats and tried to allocate one to my missus,.it came up in red letters that she is entitled to 0 tickets for this match.. So we bought TV on back row with a shitty view at a total cost of £380 for two tickets. (with the wasted membership fees).
An expensive game for us on top of the 4 grand plus.its already costing us. I just feel it's unfair and not right.
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This will probably be the issue:
Claret, Villan and Cub Members with a Home League Booking HIstory since 2016-17 - Online from 26 August 5pm - Phone from 27 August 9:30am
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This will probably be the issue:
Claret, Villan and Cub Members with a Home League Booking HIstory since 2016-17 - Online from 26 August 5pm - Phone from 27 August 9:30am
But I was allocated one and I have a new membership.
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This will probably be the issue:
Claret, Villan and Cub Members with a Home League Booking HIstory since 2016-17 - Online from 26 August 5pm - Phone from 27 August 9:30am
But I was allocated one and I have a new membership.
It’s not about the membership it’s about your booking history. So If you’ve attended a home game in the last seven years.
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This will probably be the issue:
Claret, Villan and Cub Members with a Home League Booking HIstory since 2016-17 - Online from 26 August 5pm - Phone from 27 August 9:30am
But I was allocated one and I have a new membership.
It’s not about the membership it’s about your booking history. So If you’ve attended a home game in the last seven years.
I set up a new Fan ID and.everyrhing tho.
Anyway, The whole thing is a mess but we are least have our tickets now. Even it has cost us nearly £400 for two.
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Somebody helpfully posted in here last season a link to a page on the official website which showed when tickets for home games were being released.
I've had a look on the website today and can't find one for this season in there. Anyone know where it can be found please?
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Is this it?
https://www.avfc.co.uk/news/2024/august/27/Ticketing-details-for-2024-25/ (https://www.avfc.co.uk/news/2024/august/27/Ticketing-details-for-2024-25/)
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Make sure you log in first, otherwise you will only be given the option to but +seats. Log in and it will now give you all your available seats as a claret member.
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We haven't received our membership packs yet. they did say they would be sent out during August and they do say allow 28 days for delivery but I thought I would use the handy AVFC member "Track your welcome pack (https://membership.avfc.co.uk/packtrack)" button. This was on Firefox but the same thing happens on Chrome.
We haven't been contacted about any unforeseen circumstances either.
Here we go!
(https://i.ibb.co/1fZ66PZ/track-pack.png) (https://ibb.co/HD7ddb7)
Oh!
(https://i.ibb.co/cNhngxQ/cant-track.png) (https://ibb.co/RCTwv7c)
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Got the Villans Friday. The cubs is on its way. Thye came with Yodel. As mine didn't auto renew I haven't had that yet (and won't until I actually get round to needing it.
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The club replied today
"Thank you for contacting membership services. Dispatch of the new membership packs will be worked on who was active from June onwards. As soon as your packs will be dispatched you will receive an email notification.
Kind regards"
Looks like Lanchester Poly AI have the contract.
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I renewed July 18th. My pack arrived Wednesday and the junior arrived yesterday.
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We haven't received our membership packs yet. they did say they would be sent out during August and they do say allow 28 days for delivery but I thought I would use the handy AVFC member "Track your welcome pack (https://membership.avfc.co.uk/packtrack)" button. This was on Firefox but the same thing happens on Chrome.
We haven't been contacted about any unforeseen circumstances either.
Here we go!
(https://i.ibb.co/1fZ66PZ/track-pack.png) (https://ibb.co/HD7ddb7)
Oh!
(https://i.ibb.co/cNhngxQ/cant-track.png) (https://ibb.co/RCTwv7c)
Mine came last week (Wed or Thurs) after signing up in mid July and my lad's was delivered on Saturday.
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Is this it?
https://www.avfc.co.uk/news/2024/august/27/Ticketing-details-for-2024-25/ (https://www.avfc.co.uk/news/2024/august/27/Ticketing-details-for-2024-25/)
It is, much appreciated!!
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6 weeks on from joining and paying an extra £20 for delivery l, we have received absolutely nothing.
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6 weeks on from joining and paying an extra £20 for delivery l, we have received absolutely nothing.
Well that's because you're behind others who ordered before you, and of course, you're a lot further away, so it will take even longer.
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6 weeks on from joining and paying an extra £20 for delivery l, we have received absolutely nothing.
Well that's because you're behind others who ordered before you, and of course, you're a lot further away, so it will take even longer.
I just never realised it would take months to send out a membership card. I think that timescale is absurd. That's all.
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6 weeks on from joining and paying an extra £20 for delivery l, we have received absolutely nothing.
Well that's because you're behind others who ordered before you, and of course, you're a lot further away, so it will take even longer.
I just never realised it would take months to send out a membership card. I think that timescale is absurd. That's all.
It's not just the card, it's the other stuff that comes with it. You'll definitley be in need of some cardboard coasters and a travel mug.
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My brother received the old water bottle again and not the new wonderful travel mug with exciting new badge, anyone else had this?
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My brother received the old water bottle again and not the new wonderful travel mug with exciting new badge, anyone else had this?
Your postie?
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My brother received the old water bottle again and not the new wonderful travel mug with exciting new badge, anyone else had this?
Your postie?
The bastard! Well I received the new stuff but I'm new to the claret membership, he renewed but received the old stuff again. Strange. I'm going to kick down some doors!
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I was told I would be auto-renewed but as far as I know, the kids have and I haven’t been. Great. They’re too young to go on their own so it’s a complete waste of money.
We’re so shit at this stuff.
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For a business to fail to auto renew people who have asked to be auto renewed is pretty staggering, really.
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My brother received the old water bottle again and not the new wonderful travel mug with exciting new badge, anyone else had this?
Your postie?
The bastard! Well I received the new stuff but I'm new to the claret membership, he renewed but received the old stuff again. Strange. I'm going to kick down some doors!
Go on, get em!
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I was told I would be auto-renewed but as far as I know, the kids have and I haven’t been. Great. They’re too young to go on their own so it’s a complete waste of money.
We’re so shit at this stuff.
I was unsure what or if it would happen but I received a text message the day before they intended to renew and a welcome email once it had been done.
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My brother received the old water bottle again and not the new wonderful travel mug with exciting new badge, anyone else had this?
When did he renew?
In a weird cycle with my Dad and my youngest in that I set up Claret/Cubs midseason so I always get whatever the new thing is for them way after the event.
If he renewed just before the new stuff came out and maybe had that bottle for the first time, might explain it.
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My brother received the old water bottle again and not the new wonderful travel mug with exciting new badge, anyone else had this?
When did he renew?
In a weird cycle with my Dad and my youngest in that I set up Claret/Cubs midseason so I always get whatever the new thing is for them way after the event.
If he renewed just before the new stuff came out and maybe had that bottle for the first time, might explain it.
I think he did renew pretty early, but he already has the bottle from last time. So now he has 6 with his 2 kids getting the bottles again as well!
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Got my travel mug yesterday. I am not really a posh coffee aficionado.
Does it work like a thermos flask?
If I make myself a tea before heading to Villa Park 45 mins later will it still be warm?
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Got my travel mug yesterday. I am not really a posh coffee aficionado.
Does it work like a thermos flask?
If I make myself a tea before heading to Villa Park 45 mins later will it still be warm?
It should still be warm but probably won’t be piping hot. I’ve used mine a few times and the only gripe I have is it doesn’t fit properly in the cup holder in my van.. oh well.
I received a birthday card from the club a full week before the date as well.
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Got my travel mug yesterday. I am not really a posh coffee aficionado.
Does it work like a thermos flask?
If I make myself a tea before heading to Villa Park 45 mins later will it still be warm?
It will when you reach the ground...but by the time you get in it'll be stone cold!
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Got my travel mug yesterday. I am not really a posh coffee aficionado.
Does it work like a thermos flask?
If I make myself a tea before heading to Villa Park 45 mins later will it still be warm?
It should still be warm but probably won’t be piping hot. I’ve used mine a few times and the only gripe I have is it doesn’t fit properly in the cup holder in my van.. oh well.
I received a birthday card from the club a full week before the date as well.
I don't get a birthday card at all. What extras have you paid for??
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Got my travel mug yesterday. I am not really a posh coffee aficionado.
Does it work like a thermos flask?
If I make myself a tea before heading to Villa Park 45 mins later will it still be warm?
It will when you reach the ground...but by the time you get in it'll be stone cold!
Haha
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Got my travel mug yesterday. I am not really a posh coffee aficionado.
Does it work like a thermos flask?
If I make myself a tea before heading to Villa Park 45 mins later will it still be warm?
It should still be warm but probably won’t be piping hot. I’ve used mine a few times and the only gripe I have is it doesn’t fit properly in the cup holder in my van.. oh well.
I received a birthday card from the club a full week before the date as well.
I don't get a birthday card at all. What extras have you paid for??
Well I never. There was a birthday card (over a week early) waiting for me at home.
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My brother received the old water bottle again and not the new wonderful travel mug with exciting new badge, anyone else had this?
I got the travel mug, a badge and some coasters, exciting times.
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My brother received the old water bottle again and not the new wonderful travel mug with exciting new badge, anyone else had this?
I got the travel mug, a badge and some coasters, exciting times.
I have used my travel mug in the wild! Brother still only received the old ones again, though. He has 6 water bottles so he could open a shop.
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Apologies if it’s been mentioned before, but anyone else had issues with adding their digital tickets from the Villa app to their Apple wallet on their phones?
I keep getting the message “This pass cannot be added to your wallet” from the app. And the icon in the ticket sale confirmation email just brings up a webpage that says “Sorry! something went wrong”.
Anyone found a workaround to get their tickets in to their phone wallets?
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Apologies if it’s been mentioned before, but anyone else had issues with adding their digital tickets from the Villa app to their Apple wallet on their phones?
I keep getting the message “This pass cannot be added to your wallet” from the app. And the icon in the ticket sale confirmation email just brings up a webpage that says “Sorry! something went wrong”.
Anyone found a workaround to get their tickets in to their phone wallets?
No issue for me. Was just a one press and in the wallet. Is your app due an update?
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The app appears to be up to date. It’s usually fine — my Bayern ticket went into the wallet first time no issues but I’ve just bought Bournemouth tickets and they don’t seem to be going in for whatever reason.
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I haven’t got the app I just tap the icon on the email and it transfers to my wallet.
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Works ok with Google wallet.
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The app appears to be up to date. It’s usually fine — my Bayern ticket went into the wallet first time no issues but I’ve just bought Bournemouth tickets and they don’t seem to be going in for whatever reason.
Same here, mate. It was the same for the Everton game. I asked them on Villa Support on X to resend the email. The second one worked fine.
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My Bournemouth ticket will not go into my Google wallet. 'Sorry, something went wrong! Class not found for ticket's population - please check the active designs in Pass Editor' is the message to me from Aston Villa FC. I have no idea what that means obviously, but it's just all so wearisome.
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Very strangely, my Bournemouth tickets are now going in to my Apple wallet with no issues at all (both from the app and from the email). Maybe it was just a case of giving a bit of time post purchase.
Thanks for all the responses anyway!
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My Bournemouth ticket will not go into my Google wallet. 'Sorry, something went wrong! Class not found for ticket's population - please check the active designs in Pass Editor' is the message to me from Aston Villa FC. I have no idea what that means obviously, but it's just all so wearisome.
This as happened to me getting in contact with the ticket office is a joke.
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Anyone had the following error on the ticketing website at all when trying to buy 2 tickets to a WSL game (in this case v Palace on 17/11) ? I am signed in with my fan I.D. & chose 1 adult & 1 under 18 ticket but can't checkout as I need to "assign" 1 of the 2 to someone else (no doubt a fellow member). I found someone on my drop-down list (as I'd had 1 of their tickets assigned to me by them in the past) so tried this but the same error occurred. I've tried different seating areas but still no joy! I have mailed the club to query but might be quicker if someone on here can kindly assist. Cheers
The quantity of tickets owned by Kilduff, Kevin exceeds limitations.
To resolve, click "Assign Owners" and assign some of the tickets to other owners.
Sorry, you cannot buy any more tickets to event Aston Villa Women v Crystal Palace Women 17/11/2024 14:00.
Sales to this event are limited to 0 tickets per event per history per item owner.
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It's been over 4 months now and we still haven't received a thing. We even paid extra for international shipping and sent several emails.
Is 4 months normal to receive your card?
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Anyone had the following error on the ticketing website at all when trying to buy 2 tickets to a WSL game (in this case v Palace on 17/11) ? I am signed in with my fan I.D. & chose 1 adult & 1 under 18 ticket but can't checkout as I need to "assign" 1 of the 2 to someone else (no doubt a fellow member). I found someone on my drop-down list (as I'd had 1 of their tickets assigned to me by them in the past) so tried this but the same error occurred. I've tried different seating areas but still no joy! I have mailed the club to query but might be quicker if someone on here can kindly assist. Cheers
The quantity of tickets owned by Kilduff, Kevin exceeds limitations.
To resolve, click "Assign Owners" and assign some of the tickets to other owners.
Sorry, you cannot buy any more tickets to event Aston Villa Women v Crystal Palace Women 17/11/2024 14:00.
Sales to this event are limited to 0 tickets per event per history per item owner.
Do both you and whoever you are allocating to both fit the criteria? General sale is in 24hrs…
On Sale Dates:
Women's Claret, Villan and Cub Members - Online from 10th October 5pm - Phone from 11th October 9:30am
Season Ticket holders Guests - Online from 10th October 5pm - Phone from 11th October 9:30am
General Sale- Online from 14th October 5pm - Phone from 15th October 9:30am