Heroes & Villains, the Aston Villa fanzine
Heroes & Villains => Heroes Discussion => Topic started by: silhillvilla on December 15, 2014, 02:40:07 PM
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Apologies if there is already a ticket office thread.
Been down there today and the queue was snaking back almost out the door. Only 1 bloke on the counter dealing with people yet there must be at least 7 windows plus one marked "priority queue season ticket holders" which was unmanned .
A lady appeared behind the glass after I'd been there about 15 mins waiting and we all thought - oooh another window will open. Nope. She was bringing the lone worker a cup of tea.
Incredibly poor from the TO. I hope they don't get as bad as they used to be back in the early 80's .
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Apologies if there is already a ticket office thread.
Been down there today and the queue was snaking back almost out the door. Only 1 bloke on the counter dealing with people yet there must be at least 7 windows plus one marked "priority queue season ticket holders" which was unmanned .
A lady appeared behind the glass after I'd been there about 15 mins waiting and we all thought - oooh another window will open. Nope. She was bringing the lone worker a cup of tea.
Incredibly poor from the TO. I hope they don't get as bad as they used to be back in the early 80's .
Liverpool in the snow was it?
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I'm sure there's some reasonable explanation for it. Besides, I'm surprised at how many people actually go to the ticket office in person when you can get tickets over the phone and via the internet.
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I'm sure there's some reasonable explanation for it. Besides, I'm surprised at how many people actually go to the ticket office in person when you can get tickets over the phone and via the internet.
If you are passing the ground anyway you save the booking fees. I always buy tickets in person, usually from the shop in town though.
Maybe the problems are because the online/phone is down more have gone to the TO in person, the club weren't expecting it to be so busy so they simply didn't have the staff rostered.
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I'm sure there's some reasonable explanation for it. Besides, I'm surprised at how many people actually go to the ticket office in person when you can get tickets over the phone and via the internet.
If you are passing the ground anyway you save the booking fees. I always buy tickets in person, usually from the shop in town though.
Maybe the problems are because the online/phone is down more have gone to the TO in person, the club weren't expecting it to be so busy so they simply didn't have the staff rostered.
Don't you still pay a booking fee if you pay in person by card?
I suppose if you're by the ground or in town then it makes sense to pop in.
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Personally I like to get the tickets in my hand as my postman is not the best. And I'm sure he's a nose.
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I'm sure there's some reasonable explanation for it. Besides, I'm surprised at how many people actually go to the ticket office in person when you can get tickets over the phone and via the internet.
If you are passing the ground anyway you save the booking fees. I always buy tickets in person, usually from the shop in town though.
Maybe the problems are because the online/phone is down more have gone to the TO in person, the club weren't expecting it to be so busy so they simply didn't have the staff rostered.
Don't you still pay a booking fee if you pay in person by card?
I suppose if you're by the ground or in town then it makes sense to pop in.
Not if you pay cash. I always do as i'm too cheap give to up more money!
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It's like a tax having to pay extra for tickets.
I had to pay something like £9 a ticket extra for Nickelback. £4 booking fee. £5 postage. Not even a chance to email them.
Cue snide remarks about nickelback 😀
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I can understand the fee for posting tickets, but it's when they charge just for using a card that really grieves me. I don't pay extra for buying a block of cheese from the supermarket with a card, so why should I for a ticket when they just print it off and give it me the same as if I paid by cash?
And are you sure it wasn't Nickleback giving you £9 for attending? *winky*
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Personally I like to get the tickets in my hand as my postman is not the best. And I'm sure he's a nose.
not a chance, as that would mean he's holding a job down...:)
UTV
The Doc
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I was in there the other day in similar circumstances. Bit of a queue bring served by one person with 4 'suits' doing some kind of analysis at another work station. Like in the army when everyone has to know how to fire a gun , if you're standing in the ticket office you should be able to sell tickets. They didn't seem to want to despite various mutterings in the queue. To finish off the 'how not to treat your customers ' scenario the door through to the souvenir shop was locked, when a women trying to walk through the door to spend more money complained to one of the 'suits' one of them glanced up and said ' just go outside and back in'
So much much not to like about us at the moment.... Contempt for our ever dwindling customer base is one. Anywhere else I wouldn't go or would complain loudly.
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... but it's when they charge just for using a card that really grieves me. ...
The clue is in the fact that the club is owned by someone who used to own a credit card company!
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Glad I'm not the only one whose experienced this lately. The irony is on the phone they are great , apart from confirming my email and the last 3 digits of my phone number every time I call !
The guy who served me today wasn't so great, it was very much a "yeah what the hell do you want " type of reception.
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... but it's when they charge just for using a card that really grieves me. ...
The clue is in the fact that the club is owned by someone who used to own a credit card company!
Lots of clubs do it, not just Villa.
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Who were all the customers? Brummie Man U fans?
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The ticket office have a mind or their and do not listen to requests over the phone, I live 125 miles away and always book away tickets via the phone however my requests are usually met with a 'we will try but cannot guarantee' when asking for tickets towards the back, then when tickets arrive find I am in row k 6 rows from the front at albion and 4 rows from the front at Stoke.
Customer Service at its best, like others a bit fed up with how they treat a paying customer, they rely on loyalty which is fast dwindling at Aston Villa FC
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The ticket office have a mind or their and do not listen to requests over the phone, I live 125 miles away and always book away tickets via the phone however my requests are usually met with a 'we will try but cannot guarantee' when asking for tickets towards the back, then when tickets arrive find I am in row k 6 rows from the front at albion and 4 rows from the front at Stoke.
Customer Service at its best, like others a bit fed up with how they treat a paying customer, they rely on loyalty which is fast dwindling at Aston Villa FC
I don't think it matters how far you live away. When they've got the best part of 3,000 tickets to sell for a ground which is not theirs, it's often pot luck where away fans end up sitting. It's the way it is.
I think the ticket office do a great job overall.
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The ticket office have a mind or their and do not listen to requests over the phone, I live 125 miles away and always book away tickets via the phone however my requests are usually met with a 'we will try but cannot guarantee' when asking for tickets towards the back, then when tickets arrive find I am in row k 6 rows from the front at albion and 4 rows from the front at Stoke.
Customer Service at its best, like others a bit fed up with how they treat a paying customer, they rely on loyalty which is fast dwindling at Aston Villa FC
Is that something to do with it being away though?
Have had brilliant service getting specific seats for my lad and I over the years as he needs to be on an end and near an exit.
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At least the Man Utd game isn't on general sale so there will be less glory hunting local Man U fans in the home end this year. Obviously I'm still expecting some, who have mates who've got them tickets, or viagogo etc.
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The ticket office have a mind or their and do not listen to requests over the phone, I live 125 miles away and always book away tickets via the phone however my requests are usually met with a 'we will try but cannot guarantee' when asking for tickets towards the back, then when tickets arrive find I am in row k 6 rows from the front at albion and 4 rows from the front at Stoke.
Customer Service at its best, like others a bit fed up with how they treat a paying customer, they rely on loyalty which is fast dwindling at Aston Villa FC
On a positive note.....
I always ask for tickets near the back but appreciate they can't guarantee them, I forgot to ask and ended up with 10 tickets for West Ham on the front row, I popped them back in the post with a polite covering letter and they sent back 10 further back.
I had a nightmare with Albion tickets and the ticket office jumped through hoops to sort out 10 replacements in time so I can't praise them enough, in fact I can't remember the last time I had a problem to be honest.
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The only time I asked for a specific area to sit was a home game I went to a few years ago where I wanted to sit near the front of the North stand upper. And guess what? The absolute fucking arse hole put me literally on the back row. Probably on purpose despite doing nothing to upset him other than asking to be near the front.
That was face to face, rather than on the phone, and there were definately some empty seats near the front. I think I ended up moving a few rows forward.
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The ticket office have a mind or their and do not listen to requests over the phone, I live 125 miles away and always book away tickets via the phone however my requests are usually met with a 'we will try but cannot guarantee' when asking for tickets towards the back, then when tickets arrive find I am in row k 6 rows from the front at albion and 4 rows from the front at Stoke.
Customer Service at its best, like others a bit fed up with how they treat a paying customer, they rely on loyalty which is fast dwindling at Aston Villa FC
On a positive note.....
I always ask for tickets near the back but appreciate they can't guarantee them, I forgot to ask and ended up with 10 tickets for West Ham on the front row, I popped them back in the post with a polite covering letter and they sent back 10 further back.
I had a nightmare with Albion tickets and the ticket office jumped through hoops to sort out 10 replacements in time so I can't praise them enough, in fact I can't remember the last time I had a problem to be honest.
Like you, I have nothing but the highest praise for the Ticket Office staff. Whenever I've needed anything from them they've been absolutely superb.
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At least the Man Utd game isn't on general sale so there will be less glory hunting local Man U fans in the home end this year. Obviously I'm still expecting some, who have mates who've got them tickets, or viagogo etc.
Does that mean it's sold out then ?
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At least the Man Utd game isn't on general sale so there will be less glory hunting local Man U fans in the home end this year. Obviously I'm still expecting some, who have mates who've got them tickets, or viagogo etc.
Does that mean it's sold out then ?
No, you need a booking history to buy a ticket.
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At least the Man Utd game isn't on general sale so there will be less glory hunting local Man U fans in the home end this year. Obviously I'm still expecting some, who have mates who've got them tickets, or viagogo etc.
You are joking. The place will be full of them.
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At least the Man Utd game isn't on general sale so there will be less glory hunting local Man U fans in the home end this year. Obviously I'm still expecting some, who have mates who've got them tickets, or viagogo etc.
Does that mean it's sold out then ?
Very close I reckon there's about 400 tickets left.
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It's not sold out, probably means you need to have a booking history.
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At least the Man Utd game isn't on general sale so there will be less glory hunting local Man U fans in the home end this year. Obviously I'm still expecting some, who have mates who've got them tickets, or viagogo etc.
Does that mean it's sold out then ?
Very close I reckon there's about 400 tickets left.
If that's the case it will definitely be a sell out as easily that many will walk up on the day.
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I'm taking my six year old lad to his first game on Boxing day, he's not all that interested and I hope all the noise and people don't freak him out. However, I've got to get in early before Preston, Bolton or other horrors more unspeakable.
Anyhow, my point is I spoke to Nathan at the ticket office this morning. In order to allow us to sit near my mate in the upper Trinity he freed up two seats normally reserved for club use. Fair play, he offered professional, helpful and friendly service. Well done Villa.
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I'm taking my six year old lad to his first game on Boxing day, he's not all that interested and I hope all the noise and people don't freak him out. However, I've got to get in early before Preston, Bolton or other horrors more unspeakable.
Anyhow, my point is I spoke to Nathan at the ticket office this morning. In order to allow us to sit near my mate in the upper Trinity he freed up two seats normally reserved for club use. Fair play, he offered professional, helpful and friendly service. Well done Villa.
I'll get the nspcc on to you!!! Fair play mate, hope your son enjoys his day out. Visit the club shop, treat him to a few things and buy him food and drink and you've got a chance, he probably won't be that interested in the footy, and that might be a good thing at the moment. And don't worry about the noise, we are generally a quiet bunch in the upper trinity
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Thanks, yeah, that's the plan. I'm an ex-upper Trinity dweller too, so I know the form. Any chance for a quick sleep is always welcome.
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Welcome to the A5 Ultras. We're f@cking mental.
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Welcome to the A5 Ultras. We're f@cking mental.
pretenders, A4 Hardcore is where its at!!!
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You'll spot me by my tartan flask.
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better now those glass screens and microphones have gone
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I will be in the Trinity Upper. The bloke next to the small, auburn-haired French lady reading Charlie Hebdo or with her nose in her Kindle.
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I will be in the Trinity Upper. The bloke next to the small, auburn-haired French lady reading Charlie Hebdo or with her nose in her Kindle.
You've got good taste. Welcome onboard