Heroes & Villains, the Aston Villa fanzine
Heroes & Villains => Heroes Discussion => Topic started by: olaftab on August 04, 2013, 12:31:29 PM
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How do you feel about this? I am very annoyed.
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We are being ripped,cant see any other way of describing it.
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I really can't get myself worked up over it. I know it's a bit sneaky but in the grand scheme of thing I'm not going to let it bother me, life is too short to worry about the equivalent of two thirds of a pint.
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I really can't get myself worked up over it. I know it's a bit sneaky but in the grand scheme of thing I'm not going to let it bother me, life is too short to worry about the equivalent of two thirds of a pint.
May as well charge 3 quid then !
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I'm not overly impressed either but your poll options are not exactly conducive to constructive debate.
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I guess I trivialised it by adding lot of choices. Don't know how to modify so feel free to remove the bottom 3?
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For a cash transaction, it's out of order. Already being discussed at length on the season ticket pack thread, by the way.
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Edit your original post.
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I edited it, let me know if that is okay Aftab.
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Cheers PWS.
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He didn't rise through the ranks at MBNA for nowt.
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Arf
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2 pounds charge for what ?
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Buying tickets with cash. In the past they charged a transaction fee just to those paying with credit and debit cards but EU regulations prevents them from doing that. So, rather than removing the surcharge from credit and debit card payments they have extended it to all forms of ticket purchases.
I wonder what the make up of ticket purchases is? Obviously, not being local, I never buy tickets over the counter and always put them on my card and I'd have thought most buy online or over the phone like I do, but maybe I'm wrong.
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It's ridiculous.
Charging people 2 quid to pay by debit card was already a pretty flakey practise, but opting to charge it for EVERY transaction is totally impossible to defend.
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That's modern footba££ for you folks
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What bothers me is I haven't seen anything about any other club doing it.
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It's a pretty shit way of making money.After a good summer from the board this is one step back.
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The club are doing this to avoid having to reduce the transaction fee they are allowed to charge under these regs. If they did not introduce the £2 fee for cash transactions they would have to reduce the fee on card payments to just what they the club are charged by the clients bank or credit card company for completing that transaction with that particular card. I believe the current charge for a debit card payment is around 50 pence per transaction and for a credit card it is about 2.5% of the transaction value.
So others are correct, the club are doing this to avoid having to reduce card transaction charges to their supporters in order to comply with the regulations. Quite simply this stinks. What the club are saying in effect is thanks UK Government for providing us with the means of ripping off fans even more that we already do. They could have chosen to lower card transaction fees to meet the regulatory requirements but chose not to, very sad indeed hang your head in shame Mr Faulkner not your proudest moment as AVFC's CEO.
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The club are doing this to avoid having to reduce the transaction fee they are allowed to charge under these regs. If they did not introduce the £2 fee for cash transactions they would have to reduce the fee on card payments to just what they the club are charged by the clients bank or credit card company for completing that transaction with that particular card. I believe the current charge for a debit card payment is around 50 pence per transaction and for a credit card it is about 2.5% of the transaction value.
Above utter bollocks, next don't charge you £2 or nore do any other business
So others are correct, the club are doing this to avoid having to reduce card transaction charges to their supporters in order to comply with the regulations. Quite simply this stinks. What the club are saying in effect is thanks UK Government for providing us with the means of ripping off fans even more that we already do. They could have chosen to lower card transaction fees to meet the regulatory requirements but chose not to, very sad indeed hang your head in shame Mr Faulkner not your proudest moment as AVFC's CEO.
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Above is not utter bollox however it is correct that "retailers" don't charge as their margins are inclusive of card charges imposed by card companies. Ticket agencies etc have been charging excessive amount of "transaction fees" so the Government has introduced legislation to curb that but it has had exactly the opposite effect for us. Like many "opportunistic and sly" businesses, surprisingly, Villa have decided to get round the legislation by charging a flat fee for all transactions. A dreadful move.
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Report Aston Villa to relevant authority to get rid of it. Office of unfair trading or something.
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Easy fix...any cash transaction has a £2 discount. The club then offsets this by charging a 'transaction fee'.
No doubt that would be classed as flouting the regulations.
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By Mr Faulkner's logic all the tickets should have Wages Fee of £2000 to cover the players sallarys.
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although I voted No I would be interested what percentage of transactions are made in cash these days perhaps its so small they decided they wouldn't actually upset too many people
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complete rip off like everything else.
The bank charge me 18 p for each transaction when a customer uses a debit card .
I would imagine it would be probably about 5p for AVFC for every transaction.
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Correct this fee is no more than profit making, card fees generally 1.25 per cent of transaction costs
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You have to accept that the club is the screwer and the fan is the screwee.
Charging fifty quid for a shirt knocked up by a kid in the Far East for 50p is a greater disgrace and a bigger rip-off.
At least these days with the FFP regulations every rip-off now carries the consolation of doing the club some good.
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Annoying. Villa are known as a club that charge reasonable prices by premier league standards but there's this hidden charge to put on top. I reckon a fuss should be kicked up.
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It's a bit annoying, but honestly not worth getting to wound up over.
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I think the £2 charge is for cash handling. Banks don't want cash anymore as it costs to count/weigh it and transport it.
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I think the £2 charge is for cash handling. Banks don't want cash anymore as it costs to count/weigh it and transport it.
I tried to bank some cash at the local Alliance & Leicester and was turned away.
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I think the £2 charge is for cash handling. Banks don't want cash anymore as it costs to count/weigh it and transport it.
I doubt a business this size pays bank charges.
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This could be the final nail in the coffin for me. Shabby, shabby stuff Villa. Treat your loyal fans with loyalty back, don't shaft them. We're just sitting ducks and they know it so they abuse it. Terrible attitude to have towards your supporters this, it absolutely stinks. To think that I'm gonna be charged two quid for giving them my hard earned cash? Well they can swivel is all I can say and if there was an emiticon offering a single raised finger to the club I'd be using it now. Disgusted of Aldridge.
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This could be the final nail in the coffin for me. Shabby, shabby stuff Villa. Treat your loyal fans with loyalty back, don't shaft them. We're just sitting ducks and they know it so they abuse it. Terrible attitude to have towards your supporters this, it absolutely stinks. To think that I'm gonna be charged two quid for giving them my hard earned cash? Well they can swivel is all I can say and if there was an emiticon offering a single raised finger to the club I'd be using it now. Disgusted of Aldridge.
I agree. No business should treat its customers in this way. Especially one that pretends we are more than just customers and let's face it we are but its just lipservice from the club.
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I think the £2 charge is for cash handling. Banks don't want cash anymore as it costs to count/weigh it and transport it.
By that token you could pay for your tickets plus £2 handling charge with one penny coins muttering "handle this".
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Is the £2 charge per event ? Eg. If I went in and bought 2 tickets to a home game and 2 tickets to an away game am I paying £2 or £4 ?
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Is the £2 charge per event ? Eg. If I went in and bought 2 tickets to a home game and 2 tickets to an away game am I paying £2 or £4 ?
The club say it is per transaction. So it should be £2.
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I tweeted @AVFCofficial today with my views and hash tagged #avfc and #ripoff. I suggest if enough people did something similar then perhaps the club would have to comment further.
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Wont go this saturday because of the£2.00 charge this is taking the piss .
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I need an extra one for Malaga. Am I going to get charged two quid to buy it?
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I won't buying tickets for the Malaga game in protest of this, same as I won't be paying £55 for a Chelsea ticket. Both clubs are taking the piss.
Besides, I'm skint after Dublin!
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Really low of the club to pull a stunt like this. Honestly it's the sort of sly, greedy stunt you'd expect at Small Heath not at Aston Villa.
Sort it out, Villa.
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Nobody raised it at tonight's forum with Paul Lambert!
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Nobody raised it at tonight's forum with Paul Lambert!
Not the right place to.
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Nobody raised it at tonight's forum with Paul Lambert!
Not the right place to.
Nicola Keye(?) was there should have asked her!
Beer was £5 a pint as well - was that £3 for the beer and £2 handling fee?
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Nobody raised it at tonight's forum with Paul Lambert!
Not the right place to.
Nicola Keye(?) was there should have asked her!
Beer was £5 a pint as well - was that £3 for the beer and £2 handling fee?
HOW MUCH?????
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Nobody raised it at tonight's forum with Paul Lambert!
Not the right place to.
Nicola Keye(?) was there should have asked her!
Beer was £5 a pint as well - was that £3 for the beer and £2 handling fee?
HOW MUCH?????
And £5 for Pie and Chips!
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I was in a pub in Dublin last night that charged us €5.90 a pint. Suffice to say we order another
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Nobody raised it at tonight's forum with Paul Lambert!
Not the right place to.
Nicola Keye(?) was there should have asked her!
Beer was £5 a pint as well - was that £3 for the beer and £2 handling fee?
£5 a pint? I hope that's not what they're thinking of charging in the Lions Club/Holte Suite etc. they'll lose a lot of custom if it is. You can only rip your customers off so much.
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Nobody raised it at tonight's forum with Paul Lambert!
Not the right place to.
Nicola Keye(?) was there should have asked her!
Beer was £5 a pint as well - was that £3 for the beer and £2 handling fee?
£5 a pint? I hope that's not what they're thinking of charging in the Lions Club/Holte Suite etc. they'll lose a lot of custom if it is. You can only rip your customers off so much.
3 squids for a pint of Banks in the members' lounge at Edgbaston.
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Any comprehensive reports from the fan forum forthcoming?
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When I brought my Malaga ticket yesterday, i asked the guy who served me if this was just a Villa charge or was it a Government thing, he said he thought it was a Government charge
I am well pissed off with it, as a season ticket holdaer, hopefully I will not be buying any other one off tickets this season
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When I brought my Malaga ticket yesterday, i asked the guy who served me if this was just a Villa charge or was it a Government thing, he said he thought it was a Government charge
I am well pissed off with it, as a season ticket holdaer, hopefully I will not be buying any other one off tickets this season
I hope we'll be buying loads of one-off tickets as we progress towards 2 cup finals ;)
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When I brought my Malaga ticket yesterday, i asked the guy who served me if this was just a Villa charge or was it a Government thing, he said he thought it was a Government charge
I am well pissed off with it, as a season ticket holdaer, hopefully I will not be buying any other one off tickets this season
So it's the law to charge £2 when making a cash purchase? Nonsense.
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Disgusting capitalist bullshit.
We're now being charged to pay money.
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This is totally wrong and immoral. If this is Paul Faulkner's way of generating a small ammount of extra capital he should hang his head in shame.
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I've rattled off an email to customercomplaints@avfc.co.uk . Never complained to Villa about anything over the years, I'm not really the complainer type but this has really riled me.
Theres no way I'll pay this but had decided that I would allow my brother to buy the tickets (he usually does anyway) so I hold to my principles and still get to the match, but now he (russon) has come on here stating that he is also refusing to pay it... Its a disaster. All over 2 poxy quid.
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What I can't get my head round is someone going into the ticket office an hour before a game, buying a ticket and getting charged a booking fee. It's nonsense.
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When I brought my Malaga ticket yesterday, i asked the guy who served me if this was just a Villa charge or was it a Government thing, he said he thought it was a Government charge
I am well pissed off with it, as a season ticket holdaer, hopefully I will not be buying any other one off tickets this season
It is ALWAYS absolutely abysmal customer service when you encourage or allow your staff to lie to your customers
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What I can't get my head round is someone going into the ticket office an hour before a game, buying a ticket and getting charged a booking fee. It's nonsense.
The worst part of this is the way it's been communicated - in a "tell them anything and they'll believe it" kind of way.
The reality with this is it's just a ticket price increase (but just not restricted to matchday tickets), it's not a booking fee at all. Had they just put the prices up by £2 rather than spouting all that crap about holding ticket prices then it would've gone down a lot better.
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Was thinking of going to the Malaga game but now I'm not, I refuse to pay an extra £2 for the privilege of giving them my money, I don't suppose they will miss me but there you go. I'm going to scout out the pubs in Penkridge instead.
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What I can't get my head round is someone going into the ticket office an hour before a game, buying a ticket and getting charged a booking fee. It's nonsense.
The worst part of this is the way it's been communicated - in a "tell them anything and they'll believe it" kind of way.
The reality with this is it's just a ticket price increase (but just not restricted to matchday tickets), it's not a booking fee at all. Had they just put the prices up by £2 rather than spouting all that crap about holding ticket prices then it would've gone down a lot better.
Yeah its not a booking fee, they are charging for the transaction and its not a ticket price increase as you pay a fixed £2 whether you buy 1 ticket or 10 tickets. If it had been a ticket increase I would probably have shrugged it off like all other price hikes but this just stinks.
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What I can't get my head round is someone going into the ticket office an hour before a game, buying a ticket and getting charged a booking fee. It's nonsense.
The worst part of this is the way it's been communicated - in a "tell them anything and they'll believe it" kind of way.
The reality with this is it's just a ticket price increase (but just not restricted to matchday tickets), it's not a booking fee at all. Had they just put the prices up by £2 rather than spouting all that crap about holding ticket prices then it would've gone down a lot better.
That's the thing I don't get.
They'd put together a decent run of sensible moves, then they went and did this, which comes over as nothing but rank moneygrabbing.
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Nobody raised it at tonight's forum with Paul Lambert!
Not the right place to.
Nicola Keye(?) was there should have asked her!
Beer was £5 a pint as well - was that £3 for the beer and £2 handling fee?
HOW MUCH?????
And £5 for Pie and Chips!
1.50 Euros a pint and pie and chips 3.50 Euros. You are getting fucking ripped off over there, big time.
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Email sent to the club's complaints department.
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So they want to charge £2 to cover the cost of selling tickets. I would imagine that at some point in the past when deciding the price of tickets that ticket office expenses were calculated within the overall costs of running the club. In theory then as this cost is being met by this charge ticket prices should go down a smidge then.
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So they want to charge £2 to cover the cost of selling tickets. I would imagine that at some point in the past when deciding the price of tickets that ticket office expenses were calculated within the overall costs of running the club. In theory then as this cost is being met by this charge ticket prices should go down a smidge then.
Yes - I expect the ticket office is a cost centre. Seems a really stupid way to pi** people off and for what? Can't imagine it will make them an awful lot will it? Seems a bit desperate and cheap - like something a budget airline would do to try and shake a couple more quid out of people on the way through.
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So they want to charge £2 to cover the cost of selling tickets. I would imagine that at some point in the past when deciding the price of tickets that ticket office expenses were calculated within the overall costs of running the club. In theory then as this cost is being met by this charge ticket prices should go down a smidge then.
Yes - I expect the ticket office is a cost centre. Seems a really stupid way to pi** people off and for what? Can't imagine it will make them an awful lot will it? Seems a bit desperate and cheap - like something a budget airline would do to try and shake a couple more quid out of people on the way through.
I was about to say that it's all a bit Ryan Airy.
Be interesting to see what responses people who've e-mailed the club get.
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" Dear loyal fan, feck off and keep paying through the nose." Sort of reply.
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Nobody raised it at tonight's forum with Paul Lambert!
Not the right place to.
Nicola Keye(?) was there should have asked her!
Beer was £5 a pint as well - was that £3 for the beer and £2 handling fee?
HOW MUCH?????
And £5 for Pie and Chips!
1.50 Euros a pint and pie and chips 3.50 Euros. You are getting fucking ripped off over there, big time.
I'm sure the quality of pie and chips in a Lanzarote bar makes the experience worthwhile.
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Nobody raised it at tonight's forum with Paul Lambert!
Not the right place to.
Nicola Keye(?) was there should have asked her!
Beer was £5 a pint as well - was that £3 for the beer and £2 handling fee?
HOW MUCH?????
And £5 for Pie and Chips!
1.50 Euros a pint and pie and chips 3.50 Euros. You are getting fucking ripped off over there, big time.
I'm sure the quality of pie and chips in a Lanzarote bar makes the experience worthwhile.
It does. Especially home made steak and ale pie, with home made chips and a pint of San Miguel for 5Euros. Thats 4 British pounds by the way.
5 quid a pint is scandalous, so is 5 quid for a bit of food.
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Is this charge just for cash transactions?
Meaning, if you paid by debit card you wouldn't be charged?
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Was it really £5 a pint in the Holte Suite last night? Surely not?
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No, 2 pounds per transaction regardless.
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So they want to charge £2 to cover the cost of selling tickets. I would imagine that at some point in the past when deciding the price of tickets that ticket office expenses were calculated within the overall costs of running the club. In theory then as this cost is being met by this charge ticket prices should go down a smidge then.
Yes - I expect the ticket office is a cost centre. Seems a really stupid way to pi** people off and for what? Can't imagine it will make them an awful lot will it? Seems a bit desperate and cheap - like something a budget airline would do to try and shake a couple more quid out of people on the way through.
Not so much DOL, as MOL.
Next up, fat people being charged more if they can't get all their arse on a plastic seat without overlapping and charges for the bog under the stand.
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They can't afford to get fat at 5 quid a pint and 5 quid for pie and chips.
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Was thinking of going to the Malaga game but now I'm not, I refuse to pay an extra £2 for the privilege of giving them my money, I don't suppose they will miss me but there you go. I'm going to scout out the pubs in Penkridge instead.
I agree with Plumbutt. If my Dad didn't pay for my tickets I'd boycott them too until they lifted this poll tax.
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I've forwarded my two-poundsworth:
Complaints Dept.
I don't want to sound like a cliched 'whinger', but I've been going to the Villa since the 1950's (cliche!) and I never thought that my club would ever resort to cheap-shot, Ryan-Air 'shake more money out of their pockets' tactics. The decision to charge a £2 transaction fee is small-time and miserly to say the least, but to impose it when everyone knows that there is a new, huge tranche of cash being injected into the bloated body that is Premiership football is taking the proverbial...
I don't expect my club to behave as some near footballing neighbours did under their recent (now replaced) ownership i.e. imposing petty and eye-watering charges - we are better than that. I had planned to see the Malaga game but - as pathetic as it might seem - I've decided that bilking the fans in a time of imposed (and unnecessary!) austerity is my particular straw on my camel's back. Yes, I've got the hump.
Yours etc.
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I've just done an estimate of all the transactions the ticket office does in a season and I believe the Club could making about a million quid from this charge.
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I've just done an estimate of all the transactions the ticket office does in a season and I believe the Club could making about a million quid from this charge.
I suppose the club will convince themselves they have been forced into it as they are being asked to lose the revenue they are used to making from credit card/online sales unless they introduce this blanket tax.
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I've forwarded my two-poundsworth:
Complaints Dept.
I don't want to sound like a cliched 'whinger', but I've been going to the Villa since the 1950's (cliche!) and I never thought that my club would ever resort to cheap-shot, Ryan-Air 'shake more money out of their pockets' tactics. The decision to charge a £2 transaction fee is small-time and miserly to say the least, but to impose it when everyone knows that there is a new, huge tranche of cash being injected into the bloated body that is Premiership football is taking the proverbial...
I don't expect my club to behave as some near footballing neighbours did under their recent (now replaced) ownership i.e. imposing petty and eye-watering charges - we are better than that. I had planned to see the Malaga game but - as pathetic as it might seem - I've decided that bilking the fans in a time of imposed (and unnecessary!) austerity is my particular straw on my camel's back. Yes, I've got the hump.
Yours etc.
Nice job, well done!
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I went in and used my "Villa Cash" on my season ticket for my Malaga ticket. They then charged me 2 quid tax. I didn't have enough "Villa Cash" to cover it and no change so I had to pay the 2 quid on my debit card. Fucking ridiculous! >:(
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I suppose the club will convince themselves they have been forced into it as they are being asked to lose the revenue they are used to making from credit card/online sales unless they introduce this blanket tax.
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Sorry, I don't follow this. Are you saying that the club are saying that if they do not charge this on every transaction, then they will not be allowed to undertake ANY credit card/online sales at all, for anything?
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I suppose the club will convince themselves they have been forced into it as they are being asked to lose the revenue they are used to making from credit card/online sales unless they introduce this blanket tax.
Sorry, I don't follow this. Are you saying that the club are saying that if they do not charge this on every transaction, then they will not be allowed to undertake ANY credit card/online sales at all, for anything?
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No, I was trying to say that if they want to continue to charge people an additional couple of quid when they use credit cards or book tickets online (which I think they did up to now) then they have to also charge for over the counter transactions. According to govt guidelines you can charge for all ticket transactions or none at all (I think)
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I suppose the club will convince themselves they have been forced into it as they are being asked to lose the revenue they are used to making from credit card/online sales unless they introduce this blanket tax.
Sorry, I don't follow this. Are you saying that the club are saying that if they do not charge this on every transaction, then they will not be allowed to undertake ANY credit card/online sales at all, for anything?
No, I was trying to say that if they want to continue to charge people an additional couple of quid when they use credit cards or book tickets online (which I think they did up to now) then they have to also charge for over the counter transactions. According to govt guidelines you can charge for all ticket transactions or none at all (I think)
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Or perhaps as they can only charge for the actual cost of credit card transactions making a charge for everything is a way of ensuring revenue from that source doesn't drop??
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I believe it is now 'all or nothing'.
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I've forwarded my two-poundsworth:
Complaints Dept.
I don't want to sound like a cliched 'whinger', but I've been going to the Villa since the 1950's (cliche!) and I never thought that my club would ever resort to cheap-shot, Ryan-Air 'shake more money out of their pockets' tactics. The decision to charge a £2 transaction fee is small-time and miserly to say the least, but to impose it when everyone knows that there is a new, huge tranche of cash being injected into the bloated body that is Premiership football is taking the proverbial...
I don't expect my club to behave as some near footballing neighbours did under their recent (now replaced) ownership i.e. imposing petty and eye-watering charges - we are better than that. I had planned to see the Malaga game but - as pathetic as it might seem - I've decided that bilking the fans in a time of imposed (and unnecessary!) austerity is my particular straw on my camel's back. Yes, I've got the hump.
Yours etc.
Nice job, well done!
Did you mean to say milking or did you actually mean bilking ? Bilking is worse.
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The Regulation states "A trader must not charge consumers, in respect of the use of a given means of payment, fees that exceed the cost borne by the trader for the use of that means."
There is nothing, as far as I can see, in the legislation which obliges the trader who imposes a charge to impose the same charge on each payment method as long as the fee relates to the actual cost of the payment method.
I think the reason why they are charging for everything is to then argue that it is not a charge "in respect of the use of a given means of payment."
On one interpretation of the regulations if the actual cost of paying in cash is less than £2.00 per transaction then the charge is unenforceable.
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The Regulation states "A trader must not charge consumers, in respect of the use of a given means of payment, fees that exceed the cost borne by the trader for the use of that means."
There is nothing, as far as I can see, in the legislation which obliges the trader who imposes a charge to impose the same charge on each payment method as long as the fee relates to the actual cost of the payment method.
I think the reason why they are charging for everything is to then argue that it is not a charge "in respect of the use of a given means of payment."
On one interpretation of the regulations if the actual cost of paying in cash is less than £2.00 per transaction then the charge is unenforceable.
But further down it states "A charge for all means of payment accepted by a trader does not fall under regulation 4" which is the bit our beloved Villa are taking advantage of
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Great marketing ploy for next year.
"Buy your Aston Villa season ticket now. Guarantee your seat for every game, plus you can save up to £38 in transaction fees " !
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Nobody should ever have to pay to pay for anything. You're giving somebody your money, you should never be told to hand over more money for the privilege.
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A couple observations from my visit to the the ticket office today to buy my Malaga tickets; The bloke in front of me was buying tickets for 2 different matches. For some reason he wanted to pay for each game separately on 2 different cards. The girl behind the counter said I'll have to charge you 2 booking fees then (£4)! He agreed and didn't seem too bothered!
Then when I was served, she just quoted me the total cost and didn't specify that this included the £2 fee. I was expecting it anyway so didn't mention it but thought that it was wrong ethically not to mention it and almost try and cover it up. Ok there was a small sign stuck on the counter that mentioned it, but that was pretty easy to miss.
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It's Faulkner's fault. He is trying to get the money back for all those vending machines that he splashed out on.
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I believe it is now 'all or nothing'.
The origin of this is that Credit Cards levy a 3% fee to the trader for each transaction (10% for amex) while debit cards charge a flat 20p. As debit cards are a cash instrument charging for their use has been banned. I suspect that the club are acting illegally by levying an additional fee for cash or debit cards. There is nothing to stop them only charging for credit cards but at the counter this is difficult to implement as the cashier has got to be able to discriminate between credit and debit which is not as easy as it sounds.
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I believe it is now 'all or nothing'.
The origin of this is that Credit Cards levy a 3% fee to the trader for each transaction (10% for amex) while debit cards charge a flat 20p. As debit cards are a cash instrument charging for their use has been banned. I suspect that the club are acting illegally by levying an additional fee for cash or debit cards. There is nothing to stop them only charging for credit cards but at the counter this is difficult to implement as the cashier has got to be able to discriminate between credit and debit which is not as easy as it sounds.
Debit cards have " Debit" written on them, credit cards, on the other hand have " Credit" written on them, don't they ?
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A couple observations from my visit to the the ticket office today to buy my Malaga tickets; The bloke in front of me was buying tickets for 2 different matches. For some reason he wanted to pay for each game separately on 2 different cards. The girl behind the counter said I'll have to charge you 2 booking fees then (£4)! He agreed and didn't seem too bothered!
Then when I was served, she just quoted me the total cost and didn't specify that this included the £2 fee. I was expecting it anyway so didn't mention it but thought that it was wrong ethically not to mention it and almost try and cover it up. Ok there was a small sign stuck on the counter that mentioned it, but that was pretty easy to miss.
So, did you say anything or not?
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I believe it is now 'all or nothing'.
The origin of this is that Credit Cards levy a 3% fee to the trader for each transaction (10% for amex) while debit cards charge a flat 20p. As debit cards are a cash instrument charging for their use has been banned. I suspect that the club are acting illegally by levying an additional fee for cash or debit cards. There is nothing to stop them only charging for credit cards but at the counter this is difficult to implement as the cashier has got to be able to discriminate between credit and debit which is not as easy as it sounds.
Not wanting to piss on your chips but that sounds like a load of bollocks.
The background to this is on the first page of this thread and it mentions nothing about banning debit card charges. They've brought in this charge to avoid the new regulations. How on earth is what they're doing illegal?! The way they've explained it is pretty immoral but not illegal.
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If Villa are making a service charge of £2 for handling a customer's cash, then surely they should be charging VAT?
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If you bought a couple of tickets at £25.00 each and paid with three £20.00 notes try charging £3.00 handling charge for the change.
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Debit cards have " Debit" written on them, credit cards, on the other hand have " Credit" written on them, don't they ?
Not necessarily - my bank card has 'Visa debit' written on it but my credit card just has 'Tesco Bank' and the Mastercard logo
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Thought about paying the charge in pennies but think they don't have to accept if the total is more than 20p. Still if everyone tried it they might get fed up of lugging thousands of pounds worth of coins to the bank.
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Thought about paying the charge in pennies but think they don't have to accept if the total is more than 20p. Still if everyone tried it they might get fed up of lugging thousands of pounds worth of coins to the bank.
They probably have little vans come to collect it.
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I believe it is now 'all or nothing'.
The origin of this is that Credit Cards levy a 3% fee to the trader for each transaction (10% for amex) while debit cards charge a flat 20p. As debit cards are a cash instrument charging for their use has been banned. I suspect that the club are acting illegally by levying an additional fee for cash or debit cards. There is nothing to stop them only charging for credit cards but at the counter this is difficult to implement as the cashier has got to be able to discriminate between credit and debit which is not as easy as it sounds.
Not wanting to piss on your chips but that sounds like a load of bollocks.
The background to this is on the first page of this thread and it mentions nothing about banning debit card charges. They've brought in this charge to avoid the new regulations. How on earth is what they're doing illegal?! The way they've explained it is pretty immoral but not illegal.
The change in regulations from the Govt. was meant to stop the charging of 'excessive fees beyond the cost of processing the transaction'
http://www.moneysavingexpert.com/news/cards/2013/04/credit-and-debit-card-fee-clampdown-begins
Charging for cash (£0.00 cost) is therefore illegal. Calling it an 'administration fee' is a blatant lie that would not appear likely to survive a legal challenge so the club is acting contrary to the spirit and letter of a change in the law ie illegally.
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I believe it is now 'all or nothing'.
The origin of this is that Credit Cards levy a 3% fee to the trader for each transaction (10% for amex) while debit cards charge a flat 20p. As debit cards are a cash instrument charging for their use has been banned. I suspect that the club are acting illegally by levying an additional fee for cash or debit cards. There is nothing to stop them only charging for credit cards but at the counter this is difficult to implement as the cashier has got to be able to discriminate between credit and debit which is not as easy as it sounds.
Not wanting to piss on your chips but that sounds like a load of bollocks.
The background to this is on the first page of this thread and it mentions nothing about banning debit card charges. They've brought in this charge to avoid the new regulations. How on earth is what they're doing illegal?! The way they've explained it is pretty immoral but not illegal.
The change in regulations from the Govt. was meant to stop the charging of 'excessive fees beyond the cost of processing the transaction'
http://www.moneysavingexpert.com/news/cards/2013/04/credit-and-debit-card-fee-clampdown-begins
Charging for cash (£0.00 cost) is therefore illegal. Calling it an 'administration fee' is a blatant lie that would not appear likely to survive a legal challenge so the club is acting contrary to the spirit and letter of a change in the law ie illegally.
Cash doesn't necessarily have a zero cost though.
They'd probably point out that someone has to go to the bank and pay it in. Or that it means they need safes etc on-site to store it.
Then there's the fact they can just get around the charge by calling it something else.
I highly doubt that it is illegal. It is a bit shitty, though, to say the least.
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I believe it is now 'all or nothing'.
The origin of this is that Credit Cards levy a 3% fee to the trader for each transaction (10% for amex) while debit cards charge a flat 20p. As debit cards are a cash instrument charging for their use has been banned. I suspect that the club are acting illegally by levying an additional fee for cash or debit cards. There is nothing to stop them only charging for credit cards but at the counter this is difficult to implement as the cashier has got to be able to discriminate between credit and debit which is not as easy as it sounds.
Not wanting to piss on your chips but that sounds like a load of bollocks.
The background to this is on the first page of this thread and it mentions nothing about banning debit card charges. They've brought in this charge to avoid the new regulations. How on earth is what they're doing illegal?! The way they've explained it is pretty immoral but not illegal.
The change in regulations from the Govt. was meant to stop the charging of 'excessive fees beyond the cost of processing the transaction'
http://www.moneysavingexpert.com/news/cards/2013/04/credit-and-debit-card-fee-clampdown-begins
Charging for cash (£0.00 cost) is therefore illegal. Calling it an 'administration fee' is a blatant lie that would not appear likely to survive a legal challenge so the club is acting contrary to the spirit and letter of a change in the law ie illegally.
The government guideline states "A charge for all means of payment accepted by a trader does not fall under regulation 4" so by charging for all transactions they aren't affected by the new regulation
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You're right, stuart r.
The 'loophole' comes from the Guidance rather than the Regulations themselves, and is clearly at odds with:
The clear policy objective is that payment surcharges should not be used by traders as a
means to generate profit or margin. Therefore, traders should not require consumers to pay a
surcharge for payment by a particular means which exceeds the cost which the trader incurs
for using that means. Underlying this is a principle that the trader’s profit or margin should be
earned through the headline price of goods or services.
Whoever drafted the Guidance has been naive in the extreme (I assume? Maybe I'm being naive) - they should amend it.
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The Regulation states "A trader must not charge consumers, in respect of the use of a given means of payment, fees that exceed the cost borne by the trader for the use of that means."
There is nothing, as far as I can see, in the legislation which obliges the trader who imposes a charge to impose the same charge on each payment method as long as the fee relates to the actual cost of the payment method.
I think the reason why they are charging for everything is to then argue that it is not a charge "in respect of the use of a given means of payment."
On one interpretation of the regulations if the actual cost of paying in cash is less than £2.00 per transaction then the charge is unenforceable.
But further down it states "A charge for all means of payment accepted by a trader does not fall under regulation 4" which is the bit our beloved Villa are taking advantage of
That is in the Guidance not in the Regulations themselves so it would still be open to a Court to disagree with the Guidance as to whether that is what the wording of the regulations actually say. I think there is scope for different interpretations. Also in the Regulations there is an obligation on the local authority to investigate a customer complaint unless it is frivolous or vexatious or the OFT considers that another local authority is the appropriate one. So get your complaints into Birmingham Council Trading Standards, folks!
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The regulations are an attempt to stop people charging excessive 'transaction fees' on certain types of payments. What the Villa (or any other trader) charge outside of the regulations is up to them and whether it'll work is down to market forces.
If the Villa attempted to put a charge on cash transactions only they'd have to justify there is no profit element of the charge. Likewise if they did it with credit cards only, or debit cards only, or any other form of payment. By just saying that all transactions, regardless of their nature will incur a £2 charge means the regulations don't cover that charge. Villa can charge what they like - there's nothing illegal about it. No one's forcing anyone to pay.
The issue is more about the way it's been explained. Whilst strictly the Villa have introduced this because of the regulations, they've introduced it to get around the regulations. Had they just applied the regulations to what they were doing before they would probably have had to reduce the charge on credit card payments in line with the actual cost to the business. They didn't like that idea so instead put a charge on all transactions.
It's a price increase. Nothing else.
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Your right. Its simply a price increase. What Mr Faulkner should of done when these regulations came in was say hang on, have we really been charging people to pay, this has got to stop!
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They should just come out and say sorry it was a silly idea and scrap it.
They wont though. They will just keep pushing your face in it and laughing.
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Decided not to go v Malaga as a show of protest against the £2 levy. Ridiculous piss take.
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The money's going to Levy?! FFS!!
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The money's going to Levy?! FFS!!
If 5 of us pay up he will have enough to table what he thinks is an acceptable bid for Benteke.
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Good work older Ennis.
Let's have it right, the charge is ridiculous.
Its legal and easier to hide behind to make it uniform but it stinks.
Its everything I would have crucified Herbert for but under a very different administration.
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Has anybody who sent an email to the club complaining about this had a response yet ? And what did it say ?
My bet is No response at all.
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Is this charge just for cash transactions?
Meaning, if you paid by debit card you wouldn't be charged?
That's the whole point mate the club have had to introduce the £2 charge on cash transactions just so they can continue to charge people who want to use a card to make their purchases, utterly scandalous they could have abolished the charges altogether but didn't take the opportunity to treat their customers fairly.
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I don't get this at all. If you buy on-line if will cost you 2 quid per transaction of which Aston Villa will pay the postage to get it to you. If you pay cash at the ticket office they will charge you 2 quid, even though you have used your fuel to get there.
If you buy a ticket and return it for refund can you charge the Villa 2 quid for the privilage?
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Walk into the ticket office, give them the cash price for the ticket, when they ask for the extra refuse and walkout. Don't be rude with the staff remember, it isn't there fault. If enough people refuse to buy and don't buy tickets as a result of this they'll soon change their mind. Modern football is a rip off. Or, just pay £8 and pay for you and your kid to watch Halesowen Town. You can even stand and watch with a beer in hand.
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Has anybody who sent an email to the club complaining about this had a response yet ? And what did it say ?
My bet is No response at all.
Dear Mr Russon
Thank you for your email regarding the £2.00 transaction fee. I offer our apologies that you have had cause to complain to the Club. As we received your complaint on 8th August 2013, and in accordance with our customer charter commitment, the deadline for our reply is 22nd August 2013.
At Aston Villa, we ask that the department to which your complaint relates be responsible for our reply. Your comments will be forwarded to Nicola Keye, Head of Consumer Sales, who will look to ensure that we contact you with our reply at our earliest opportunity and in line with our complaints procedures.
I would be happy to hear from you by email at lee.preece@avfc.co.uk (or tel 0121 326 1502) if you have any comments or feedback on how you feel your complaint was handled. In addition, please contact me if you have not received your reply prior to our stated deadline.
Yours sincerely
Lee Preece
Football Operations / Projects Manager
Pam Bridgewater
Football Operations Administrator
tel 0121 326 1535 fax 0121 322 2107
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Or, just pay £8 and pay for you and your kid to watch Halesowen Town. You can even stand and watch with a beer in hand.
No disrespect to Halesowen Town, wherever that is, but I wouldnt pay 8p to watch them and I suspect Mr Faulkner knows that and is taking advantage.
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Or, just pay £8 and pay for you and your kid to watch Halesowen Town. You can even stand and watch with a beer in hand.
No disrespect to Halesowen Town, wherever that is, but I wouldnt pay 8p to watch them and I suspect Mr Faulkner knows that and is taking advantage.
No disrespect you say?... for information Halesowen Town are a football team. Halesowen is a town (hence the name) on the outskirts of Birmingham, the city where Villa play... No disrespect but I suspect that Mr Faulkner doesn't know that you wouldn't pay 8p to watch Halesowen Town.
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Or, just pay £8 and pay for you and your kid to watch Halesowen Town. You can even stand and watch with a beer in hand.
No disrespect to Halesowen Town, wherever that is, but I wouldnt pay 8p to watch them and I suspect Mr Faulkner knows that and is taking advantage.
More fool you. Having watched them regularly last season, in addition to many other non-league sides, I find it a far more pleasurable than watching top flight football. The more the PL is hyped up the less I want to pay to watch it, the farcical cup draw this lunchtime only helped to further increase my displeasure at the erosion of sport in the game, in order to accommodate the TV companies.
The FA Cup is next.
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As I say no disrespect but if they were that brilliant they'd charge more than £8 for two people and I'd have heard of them and their massive support.
Again, as I say Mr Faulkner knows that theres not going to be a huge of flight of Villa fans going off to watch Hailowen Town.
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I'm beginning to think that Mr "Tight as a duck's ass" is something of a wind-up merchant.
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As I say no disrespect but if they were that brilliant they'd charge more than £8 for two people and I'd have heard of them and their massive support.
Again, as I say Mr Faulkner knows that theres not going to be a huge of flight of Villa fans going off to watch Hailowen Town.
No one said they were brilliant, the original point was about value for money and a respect for the fans. Non league clubs need supporters through the turnstiles to survive, it is far less important at the top of the game that has lead to the situation that we find ourselves discussing.
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I'm beginning to think that Mr "Tight as a duck's ass" is something of a wind-up merchant.
I think you may be correct.
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I'm beginning to think that Mr "Tight as a duck's ass" is something of a wind-up merchant.
I think you may be correct.
You can see why internet bullying is such a big issue when someone who dosnt fit into the cosy clickiness is so quickly picked on. Shame theres no report abuse button on here.
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I'm beginning to think that Mr "Tight as a duck's ass" is something of a wind-up merchant.
I think you may be correct.
You can see why internet bullying is such a big issue when someone who dosnt fit into the cosy clickiness is so quickly picked on. Shame theres no report abuse button on here.
If you look to the bottom right of my post, you'll see a link titled 'Report to moderator'.
Go ahead and I'll take whatever punishment comes my way for referring to you as 'something of a wind-up merchant'.
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You also abusively referred to my name. I suggest you pick on someone else Mr Bully. As I say people arent tollerating such behavoir anymore.
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Wind up merchant or not he has a point. One that he has stated and even underlined inadvertently by what he says. The club can get away with doing this because they know that most folk will just pay the money. In most other sectors there's a viable competitor for people to turn to but it's not like we're all going to watch the Albion instead because of our displeasure. For some of our fans, as demonstrated by Mr. Aduxus, they're just not going to watch a non-league team due to a snobbery about lower level football. So this is how they're getting away with it.
It is a horrendously botched move, though. I think there would be less complaint if they just put a flat increase of £2 on all tickets. And that would make them more money. I just hope nobody at the club is reading this as that'll give them an idea for next season or when they phase this ludicrous charge out...
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Chill all.
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Well said Sandman.
On the bullying issue, its telling that someone with 65 posts in 9 years comes on here simply to have a go at people. Theres more than meets the eye with this freefinger character.
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Well said Sandman.
On the bullying issue, its telling that someone with 65 posts in 9 years comes on here simply to have a go at people. Theres more than meets the eye with this freefinger character.
Keep it going Titus, I'm starting to enjoy your posts. I actually laughed at that one.
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My Dad's just read this thread and he just said what do you expect from people who've got nothing to do but trawl the internet all day and hasn't Stuart r ever heard of Brechin City.
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There should never be a charge for paying in cash. It's like getting to the till at Tesco's & them adding a service charge on top. Scandalous.
There are costs incurred by paying by debit / credit card but these should already be factored in & they haven't risen.
As there's no longer any benefit by going to VP to buy tickets, you might as well just order on line & get them to post them out.
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The Sandman is right. We aren't going to tootle off to West Brom are we (or Halesowen) over a couple of quid. If Asda did this I'd go to Tesco, but this doesn't apply to footy.
The reality is we all pay obscene sums to watch a collection of millionaires kick a footy around. So once we've lept over that hurdle nothing else we pay extra is really relevant!
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The Sandman is right. We aren't going to tootle off to West Brom are we (or Halesowen) over a couple of quid.
Thats the point I was making and its nothing to do with snobbery about lower league football as I wouldn't cross the street to watch Man U v Liverpool or any other supposed big game not involving Villa.
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True Lamb, but I'm a ST holder and in two minds about attending the Rotherham game. It's only going to be £15 tops, £17 with the charge. But the sneaky nature of the charge makes me think, nah fuck it. That said, It'll be a couple of days after we've smashed 'The Mighty Reds YNWA' to stay top with 9 points and I'll pay it anyway.
Come to think of it, if we've lost all 3 games, I'll probably be there. Got us by the balls really.
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Why don't we all bunch together to see if we can do the biggest ever transaction. Someone could saunter into the ticket office and order 1533 Rotherham tickets (please) and get our £2's worth on one huge transaction.
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Live in London and go and watch Tooting & Micham play. £10 a throw. Struggling to survive. For a prem league team in debt because of their own ludicrous spending, to charge 20% of a struggling non-league side highlights the immorality of premier league football and their apologists.
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There should never be a charge for paying in cash. It's like getting to the till at Tesco's & them adding a service charge on top. Scandalous.
There are costs incurred by paying by debit / credit card but these should already be factored in & they haven't risen.
As there's no longer any benefit by going to VP to buy tickets, you might as well just order on line & get them to post them out.
That's an interesting point. If people who would otherwise go to VP or the city centre to buy tickets now get them online, then there is bound to be an effect on merchandise sales. Maybe the club have just decided that people paying with cash are wonga candidates who deserve further wongage. As my dad used to say, don't bite the brand that bleeds you.
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Why don't we all bunch together to see if we can do the biggest ever transaction. Someone could saunter into the ticket office and order 1533 Rotherham tickets (please) and get our £2's worth on one huge transaction.
Ha ha very good.
"I'll have that block, and that one there, please"
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Why don't we all bunch together to see if we can do the biggest ever transaction. Someone could saunter into the ticket office and order 1533 Rotherham tickets (please) and get our £2's worth on one huge transaction.
you're on to something there. 200 people contribute 1p each, gather outside the ticket office singing protest songs and applauding the nominated tickets buyer as he emerges from the ticket office having paid for 200 tickets in copper coins. BBC to be tipped off, Shefali dispatched to interview our appointed spokesman (nominations please) and then carried aloft around the car park revealing claret & blue bloomers. It's got legs this one.
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As there's no longer any benefit by going to VP to buy tickets, you might as well just order on line & get them to post them out.
Very good point. I always used to go down to the ground then would always take a look in the club shop for something. This might indeed bite them on the arse.
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I'm beginning to think that Mr "Tight as a duck's ass" is something of a wind-up merchant.
I think you may be correct.
You can see why internet bullying is such a big issue when someone who dosnt fit into the cosy clickiness is so quickly picked on. Shame theres no report abuse button on here.
Don't be so melodramatic, what is this clique you speak off?
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I'm confused, is it £2 charge on buying tickets regardless of payment method?
or
a £2 charge on buying anything from Villa Village/Ticket office/Town Store regardless of payment method?
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I dont think villa will drop this bollocks.
Assume 5000 transactions@ £2 per pop over 20 plus games =200k of additional cash =2.5 weeks of ireland or 4weeks of hutton wages.
I have an idea pay ireland in £1 coins
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I dont think villa will drop this bollocks.
Assume 5000 transactions@ £2 per pop over 20 plus games =200k of additional cash =2.5 weeks of ireland or 4weeks of hutton wages.
I have an idea pay ireland in washers
Fixed
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Given the uproar this has caused, has the club come back with any comments?
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They will do.
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no
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They will do.
Why do you think they will??? I don't , they have no need to as they have a captive audience
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They will respond but they will only put a stop to this if enough of us register our disapproval.
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They will do.
Why do you think they will??? I don't , they have no need to as they have a captive audience
What Jimbo said.
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Russons idea. It needs to happen.
I can provide the claret and blue bloomers, but the gusset is a bit thin.
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They will respond but they will only put a stop to this if enough of us register our disapproval.
Anyone know an email address that we need to complain to?
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Russons idea. It needs to happen.
I can provide the claret and blue bloomers, but the gusset is a bit thin.
Can I be the one that buys the tickets? Will boost my booking history no end
John2710: email customercomplaints@avfc.co.uk They'll send you a holding reply that promises a full response in 2 weeks
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Given the uproar this has caused, has the club come back with any comments?
The General said Nicola Keye would sort it. Wonder woman that she is.
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I'm beginning to think that Mr "Tight as a duck's ass" is something of a wind-up merchant.
I think you may be correct.
You can see why internet bullying is such a big issue when someone who dosnt fit into the cosy clickiness is so quickly picked on. Shame theres no report abuse button on here.
Don't be so melodramatic, what is this clique you speak off?
Clearly you have bullying tendancies and would have been the leader of lynch mob given the chance.
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I'm beginning to think that Mr "Tight as a duck's ass" is something of a wind-up merchant.
I think you may be correct.
You can see why internet bullying is such a big issue when someone who dosnt fit into the cosy clickiness is so quickly picked on. Shame theres no report abuse button on here.
Don't be so melodramatic, what is this clique you speak off?
Clearly you have bullying tendancies and would have been the leader of lynch mob given the chance.
Your comments are rather insulting to all those who have killed/tried to kill themselves etc. from bullying on and off the Internet.
Please think about it.
Please.
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Talk about melodramatic.
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Talk about melodramatic.
Lets.
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Talk about melodramatic.
A bit like you waving the abuse card at people for suggesting you are 'something of a wind up merchant'.
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Talk about lynch mobs.
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Talk about the £2 counter transaction charges.
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Lets.
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You also abusively referred to my name. I suggest you pick on someone else Mr Bully. As I say people arent tollerating such behavoir anymore.
I think you'll find we do.
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I'm still drawn strangely to the Russon/Lanbdrew Multiple Gambit.
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As I say people arent so I dont know what that makes you.
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Up for not paying more than I have to,perhaps?
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Sorry I was replying to the rude poster above.
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That'll be me.
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Oh, right. :) Thanks.
Having just read through the last bits, I'm still very confused. I'm honestly looking for where you have been bullied, TA. Apart from the rude person who came in at the end, or so I read it.
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Mr Woodhall, you do seem to get yourself into some lumber pal.
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Mr Woodhall, you do seem to get yourself into some lumber pal.
It's part natural gift, part dedication to my art.
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You know, TA, for somebody to be bullying online it has to be all three :
Deliberate - like typing it, for instance. You can't 'accidentally' fall on a keyboard and post several paragraphs, or even a sentence.
Repeated - by the person you accuse. Other people may agree, but they are all individuals.
and
Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
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Mr Woodhall, you do seem to get yourself into some lumber pal.
It's part natural gift, part dedication to my art.
Good lad.
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villakicks,Titus Andromedus...jeez the internet generation are a bit precious, aren't they?
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I can see vagrants taking their places outside Villa Village this season. 'Spare any change for a booking fee Guv?'
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Am I one of those Internet bullies now that seem to be all the rage these days? Remind me never to mildly disagree with a youngster again or I'll lose my sponsorship from Britannia Coach Holidays, Seven Seas Cod Liver Oil and Lanacane creams. Am I still welcome in the clique?
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You can't 'accidentally' fall on a keyboard and post several paragraphs, or even a sentence.
I am sure you can Louzie0. You should see some of the work related e mails I receive from people.
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As part of my Duke of Edinburgh I worked with disadvantaged youths and it was always the case that the bullies never admitted or even knew that they were bullies. It was only by always challenging their unacceptable behavior that we made any progress at all.
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As part of my Duke of Edinburgh I worked with disadvantaged youths and it was always the case that the bullies never admitted or even knew that they were bullies. It was only by always challenging their unacceptable behavior that we made any progress at all.
Were you bullied at school?
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As part of my Duke of Edinburgh I worked with disadvantaged youths and it was always the case that the bullies never admitted or even knew that they were bullies. It was only by always challenging their unacceptable behavior that we made any progress at all.
Dont be ridiculous. There are no bullies on this forum. A few with strong opinions, but absolutely no bullies whatsoever. Move to another forum if you are unhappy there are enough Villa related forums to keep everybody happy.
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Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
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Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
Hancock: My word Sidney there's some clever people on this forum
Sid James: What that boy needs is a knuckle sandwich!
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Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
Hancock: My word Sidney there's some clever people on this forum
Sid James: What that boy needs is a knuckle sandwich!
Brilliant!
I can hear Hancock's and Sid's voice as I read it.
Classic Hancock bathos. :D
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Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
Or, depending on which side of the bed you get out of, a pretentious load of bollocks when quoted in respect of a knock about football forum.
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Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
Or, depending on which side of the bed you get out of, a pretentious load of bollocks when quoted in respect of a knock about football forum.
With your 28000+ postings, I totally respect your interpretation.
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Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
Or, depending on which side of the bed you get out of, a pretentious load of bollocks when quoted in respect of a knock about football forum.
Its not even right either - "Gravity exists", "Queen Elizabeth I is dead" are statements of true fact, they are not open to interpretation dependent on a function of power.
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Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
Or, depending on which side of the bed you get out of, a pretentious load of bollocks when quoted in respect of a knock about football forum.
With your 28000+ postings, I totally respect your interpretation.
Experience of the site has given me a good nose for bullshit.
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As part of my Duke of Edinburgh I worked with disadvantaged youths and it was always the case that the bullies never admitted or even knew that they were bullies. It was only by always challenging their unacceptable behavior that we made any progress at all.
Do us a favour Titus, if you honestly believe that somebody daring to take the opposite viewpoint to you on a football forum and having the gall to agree with somebody who calls you a 'wind up merchant' is a form of bullying, please report me to a moderator and I will happily take my punishment.
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It might be interesting if say someone walked in to the club shop and bought a small value item like a badge with a credit card (no charge) and then took the receipt to the ticket office and bought a ticket (charge) and then refused to pay the charge until they could explain the difference between the purchases and why the charge was levied on the ticket.
I never understand why ticket sellers do this - if the ticket costs £25 and you want to see the event you pay £25 with good grace. If There's suddenly a £2 fee for nothing attached because of your payment method all that happens is that some people get irritated by that. Why annoy (some of) your punters?
My favourite was the Bristol Academy. I happened to be in town so visited in person. At the box office I was told my 8 tickets would incur a £1.50 fee for EACH ticket paying by debit card as a 'transaction' fee. I said fine to the girl but then insisted she swipe the card 8 times - might as well get the 'service' I'm paying for! Much to my surprise she refused to do it saying it was one transaction. When I pointed out that that was only one £1.50 fee then she couldn't do that. Her manager waived the fee completely. I doubt they made that mistake again.
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Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
Or, depending on which side of the bed you get out of, a pretentious load of bollocks when quoted in respect of a knock about football forum.
With your 28000+ postings, I totally respect your interpretation.
Experience of the site has given me a good nose for bullshit.
I defer to your authority.
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Morning. Has everybody calmed down now ? ;)
You see what you have started AVFC with your two quid transaction fee ? A revolution on HnV !!!!
" We shall not, we shall not be moved.We shall not......................... ::)
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I've got the bit between my teeth over this. Here's a reply from the Football Supporters Federation after I issued a strongly worded lament to them over the whole episode.
Hi
I'm on holiday until Tuesday 27th August and will respond on my return. If you have an urgent matter please email info@fsf.org.uk and a colleague will respond.
Thanks
Dave
--
David Rose
The Football Supporters’ Federation
1 Ashmore Terrace, Stockton Road, Sunderland, SR2 7DE
phone 0330 44 000 44: mob 07807066810 : email david.rose@fsf.org.uk : web www.fsf.org.uk
Next up, a phone call to fellow Villa supporter the Prime Minister who I'm sure will be appalled by this crass capitalism. And if he can't help I'll contact famous Holte Ender Prince Willy. Not gonna let this one lie.
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Talk about melodramatic.
I think you'll find you are the person being melodramatic accusing all and sundry of bullying.
As others have said, report us to a moderator. Or failing that, why not go the whole hog and let the police know?
I'm calling you out here and now as a troll.
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Oh for f#ck sake, can't we just go back to moaning about this scandalous £2 club tax?
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Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
Or, depending on which side of the bed you get out of, a pretentious load of bollocks when quoted in respect of a knock about football forum.
With your 28000+ postings, I totally respect your interpretation.
Experience of the site has given me a good nose for bullshit.
I defer to your authority.
I don't understand this game, is this something you pick up at internet persona school?
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Guys! Guys! Look at us! Squabbling! Bickering! Like children! What's happening to us?
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Guys! Guys! Look at us! Squabbling! Bickering! Like children! What's happening to us?
We never used to be like this...........
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All this bickering doesnt solve the problem .I have slept on it and i am still not going.20 odd years since i havent been to a home game
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As part of my Duke of Edinburgh I worked with disadvantaged youths and it was always the case that the bullies never admitted or even knew that they were bullies. It was only by always challenging their unacceptable behavior that we made any progress at all.
Do us a favour Titus, if you honestly believe that somebody daring to take the opposite viewpoint to you on a football forum and having the gall to agree with somebody who calls you a 'wind up merchant' is a form of bullying, please report me to a moderator and I will happily take my punishment.
I am more concerned about the people around you.
You need to stop denying the problem and seek help.
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Guys! Guys! Look at us! Squabbling! Bickering! Like children! What's happening to us?
We never used to be like this...........
Yes we did.
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As part of my Duke of Edinburgh I worked with disadvantaged youths and it was always the case that the bullies never admitted or even knew that they were bullies. It was only by always challenging their unacceptable behavior that we made any progress at all.
Do us a favour Titus, if you honestly believe that somebody daring to take the opposite viewpoint to you on a football forum and having the gall to agree with somebody who calls you a 'wind up merchant' is a form of bullying, please report me to a moderator and I will happily take my punishment.
I am more concerned about the people around you.
You need to stop denying the problem and seek help.
Tiresome, as has been said, report to a moderator or give it a rest. Whilst you're doing that look up Halesowen, you might be surprised to discover quite a lot of Villa supporters live there.
http://www.halesowennews.co.uk/news/10001657.Halesowen_Town_to_host_charity_match_in_honour_of_AVFC_captain_Petrov/
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Guys! Guys! Look at us! Squabbling! Bickering! Like children! What's happening to us?
You started it...
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Guys! Guys! Look at us! Squabbling! Bickering! Like children! What's happening to us?
You started it...
Who you typing at?
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As part of my Duke of Edinburgh I worked with disadvantaged youths and it was always the case that the bullies never admitted or even knew that they were bullies. It was only by always challenging their unacceptable behavior that we made any progress at all.
Do us a favour Titus, if you honestly believe that somebody daring to take the opposite viewpoint to you on a football forum and having the gall to agree with somebody who calls you a 'wind up merchant' is a form of bullying, please report me to a moderator and I will happily take my punishment.
I am more concerned about the people around you.
You need to stop denying the problem and seek help.
Chris is currently stalking the streets of Harrogate with an AK47, blasting anyone who doesn't know what the B side to Strange Town was. If only he had heeded this advice.
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I have two questions:
1) What has been said about Halesowen?
2) Why are people wetting the bed and saying "this is bullying and this is bullying and that is bullying!"
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I have two questions:
1) What has been said about Halesowen?
2) Why are people wetting the bed and saying "this is bullying and this is bullying and that is bullying!"
We're not. Nobody is being buillied. I'm just angry at people being accused of bullying where it is not happening.
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Bullying is not acceptable on this site. I see no evidence of it on this thread, just a difference of opinion. Please continue to discuss the issue of the counter charge for paying cash.
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I have two questions:
1) What has been said about Halesowen?
2) Why are people wetting the bed and saying "this is bullying and this is bullying and that is bullying!"
In response to someone who said watching Halesowen might be preferable to watching Premier League football, young Titus posted a few jokey comments along the lines of:
"No disrespect to Halesowen, wherever that is, but I wouldnt pay 8p to watch them"
and
"if Hailowen Town were that brilliant they'd charge more than £8 for two people and I'd have heard of them and their massive support."
In the League Cup thread he posted this:
"I was hoping for Haysowen Town who would bring loads of fans."
I said he was a wind-up merchant and he called me a bully. Then Aristotle joined the thread and the rest is history.
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IT'S BUTTERFLY COLLECTOR MUTHA F**A......
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As part of my Duke of Edinburgh I worked with disadvantaged youths and it was always the case that the bullies never admitted or even knew that they were bullies. It was only by always challenging their unacceptable behavior that we made any progress at all.
Do us a favour Titus, if you honestly believe that somebody daring to take the opposite viewpoint to you on a football forum and having the gall to agree with somebody who calls you a 'wind up merchant' is a form of bullying, please report me to a moderator and I will happily take my punishment.
I am more concerned about the people around you.
You need to stop denying the problem and seek help.
Tiresome, as has been said, report to a moderator or give it a rest. Whilst you're doing that look up Halesowen, you might be surprised to discover quite a lot of Villa supporters live there.
http://www.halesowennews.co.uk/news/10001657.Halesowen_Town_to_host_charity_match_in_honour_of_AVFC_captain_Petrov/
This need to be constantly telling people what to dois actually a major part of the problem. Doing the DofE we worked with one of the City of Westminsters top people from their youth services department so I know a lot about it. I can give you some proper advice and contacts if you pm me.
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I have two questions:
1) What has been said about Halesowen?
2) Why are people wetting the bed and saying "this is bullying and this is bullying and that is bullying!"
In response to someone who said watching Halesowen might be preferable to watching Premier League football, young Titus posted a few jokey comments along the lines of:
"No disrespect to Halesowen, wherever that is, but I wouldnt pay 8p to watch them"
and
"if Hailowen Town were that brilliant they'd charge more than £8 for two people and I'd have heard of them and their massive support."
In the League Cup thread he posted this:
"I was hoping for Haysowen Town who would bring loads of fans."
I said he was a wind-up merchant and he called me a bully. Then Aristotle joined the thread and the rest is history.
He sounds like a bit of dickhead to me. I'd bully him.
Halesowen is easily a 50/50 Villa- West Brom town.
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"It's under review" - Paul Faulkner half an hour ago.
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"It's under review" - Paul Faulkner half an hour ago.
The bullying allegation?
-
"It's under review" - Paul Faulkner half an hour ago.
The bullying allegation?
Chinese burns for all.
-
Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
Jeff
I have strong reason to believe you are in actual fact the poster known as Villadroid.
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"It's under review" - Paul Faulkner half an hour ago.
The bullying allegation?
I've reported myself. Disagreeing mildly with somebody on a football internet forum needs to be stamped out. I am thoroughly ashamed of my actions and for full disclosure I own up to living in Halesowen at one stage, watching them play on 2 or more occasions and having a very good friend live in Halesowen.
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One good thing about Halesowen is the presence of Makro there.
I used to love trips there as a kid.
"Dad, can I have this, please?"
*holds up container with 500 bags of sweets in*
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Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
Jeff
I have strong reason to believe you are in actual fact the poster known as Villadroid.
Ha! You forgot to say 'and I claim my £5.00'. You miss out paulie, you had to say the words.
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Posted using a position of power - which therefore doesn't apply to anybody who is a fellow user of H&V, since we're all equal.
Seems highly unlikely.
"All things are subject to interpretation whichever interpretation prevails at a given time is a function of power and not truth."
Would seem like a reasonable guide to understanding the reality.
Jeff
I have strong reason to believe you are in actual fact the poster known as Villadroid.
Ha! You forgot to say 'and I claim my £5.00'. You miss out paulie, you had to say the words.
Bully!
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Bully!
He can't bully you. You've got more posts than him.
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Bully!
He can't bully you. You've got more posts than him.
Yeah, you bloody bully with your clique and all that stuff.
*waves £5.00 note in face and runs off to Makro to buy sweets*
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"It's under review" - Paul Faulkner half an hour ago.
The bullying allegation?
I've reported myself. Disagreeing mildly with somebody on a football internet forum needs to be stamped out. I am thoroughly ashamed of my actions and for full disclosure I own up to living in Halesowen at one stage, watching them play on 2 or more occasions and having a very good friend live in Halesowen.
My parents live in Lapal, which is in Halesowen and I have lots of good friends from there. I will be drinking in the Royal Oak tomorrow, which is a pub in Halesowen.
Titus has stumbled onto the Halesowen Mafia here.
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I've been through Halesowen on the bus. It was lovely.
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I've been through Halesowen on the bus. It was lovely.
For clarity, the bus or Halesowen?
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The Grove is also the only pitch that I have invaded.
-
"It's under review" - Paul Faulkner half an hour ago.
The bullying allegation?
I've reported myself. Disagreeing mildly with somebody on a football internet forum needs to be stamped out. I am thoroughly ashamed of my actions and for full disclosure I own up to living in Halesowen at one stage, watching them play on 2 or more occasions and having a very good friend live in Halesowen.
My parents live in Lapal, which is in Halesowen and I have lots of good friends from there. I will be drinking in the Royal Oak tomorrow, which is a pub in Halesowen.
Titus has stumbled onto the Halesowen Mafia here.
You better bloody believe it, I will be at the Grove tomorrow.
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My Aunt Sylvia lives in Halesowen, she's nice.
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I repeat - the £2 charge is under review. If this is how exclusive news is treated on here I shall consider taking it elsewhere in future.
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I've been through Halesowen on the bus. It was lovely.
For clarity, the bus or Halesowen?
Halesowen. The bus was also fairly pleasant.
-
I repeat - the £2 charge is under review. If this is how exclusive news is treated on here I shall consider taking it elsewhere in future.
If its anything like your last* exclusive news, you should keep it to yourself!
[Shudders from memory of Dave announcing we'd signed Emile fucking Heskey]
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I repeat - the £2 charge is under review. If this is how exclusive news is treated on here I shall consider taking it elsewhere in future.
I wonder whether they were just "dipping their toes in the water" to test reactions?
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I repeat - the £2 charge is under review. If this is how exclusive news is treated on here I shall consider taking it elsewhere in future.
I'm glad they're looking into it, although it was a ridiculous idea in the first place.
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Bully!
He can't bully you. You've got more posts than him.
When are you changing your username to £2thinker?
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"It's under review" - Paul Faulkner half an hour ago.
The bullying allegation?
I've reported myself. Disagreeing mildly with somebody on a football internet forum needs to be stamped out. I am thoroughly ashamed of my actions and for full disclosure I own up to living in Halesowen at one stage, watching them play on 2 or more occasions and having a very good friend live in Halesowen.
My parents live in Lapal, which is in Halesowen and I have lots of good friends from there. I will be drinking in the Royal Oak tomorrow, which is a pub in Halesowen.
Titus has stumbled onto the Halesowen Mafia here.
You better bloody believe it, I will be at the Grove tomorrow.
Watch it Nev, there's plenty of Stourbridge* scummers about on this site!
(*I quite like Stourbridge the place)
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I repeat - the £2 charge is under review. If this is how exclusive news is treated on here I shall consider taking it elsewhere in future.
You could always take it to Halesowen.Or Stourbridge.
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My Aunt Sylvia lives in Halesowen, she's nice.
Hopefully this draws a line under the whole tedious saga. Thanks Aunt Sylvia.
Is it still the number 9 that runs from Stourbridge to Birmingham?
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I repeat - the £2 charge is under review. If this is how exclusive news is treated on here I shall consider taking it elsewhere in future.
If its anything like your last* exclusive news, you should keep it to yourself!
[Shudders from memory of Dave announcing we'd signed Emile fucking Heskey]
I also said we were signing Darren Bent and sacking Alex McLeish. Just call me Scoop.
-
I repeat - the £2 charge is under review. If this is how exclusive news is treated on here I shall consider taking it elsewhere in future.
If its anything like your last* exclusive news, you should keep it to yourself!
[Shudders from memory of Dave announcing we'd signed Emile fucking Heskey]
I also said we were signing Darren Bent and sacking Alex McLeish. Just call me Scoop.
I wish I could just concentrate on the good times.
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My Aunt Sylvia lives in Halesowen, she's nice.
Is it still the number 9 that runs from Stourbridge to Birmingham?
Yes.
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The 2 quid bus thread has just been born. Happy days.
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How about a load of us* spend Saturday riding the number 9 route all day as some sort of protest about the £2.00 transaction charge?
* Not me obviously, when I say 'us' I mean you lot.
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How about a load of us* spend Saturday riding the number 9 route all day as some sort of protest about the £2.00 transaction charge?
* Not me obviously, when I say 'us' I mean you lot.
We should protest the fact its £2.50 to get on the bus. We can all pile down to Stourbirdge and go on the rampage in Oldswinford, drinking pints of guest ales in their pubs.
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How about a load of us* spend Saturday riding the number 9 route all day as some sort of protest about the £2.00 transaction charge?
* Not me obviously, when I say 'us' I mean you lot.
That would cost a fortune. Go to the game instead, pay your two extra quid, two pints for a tenner, chicken and chips for a fiver and deal with it. ;D
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How about a load of us* spend Saturday riding the number 9 route all day as some sort of protest about the £2.00 transaction charge?
* Not me obviously, when I say 'us' I mean you lot.
We should protest the fact its £2.50 to get on the bus. We can all pile down to Stourbirdge and go on the rampage in Oldswinford, drinking pints of guest ales in their pubs.
£2.50? Is that a return? Only pay £2.00 and inform them of the protest. Same in the pubs. They'll understand, tell them it's an anti bullying campaign too and you might get some sponsors.
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Bully!
He can't bully you. You've got more posts than him.
When are you changing your username to £2thinker?
It's tempting but I might have to change it back if they change their minds. I think I'll wait for the third umpire's decision.
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On a serious note it's good to hear they're reconsidering and far better to admit a mistake than be stubborn, but you have to question the competence of whoever dreamt up the idea. As others have said it's a stunt worthy of Ryan Air and has been an unmitigated PR disaster.
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I think I'll wait for the third umpire's decision.
It will be wrong.
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I repeat - the £2 charge is under review. If this is how exclusive news is treated on here I shall consider taking it elsewhere in future.
If its anything like your last* exclusive news, you should keep it to yourself!
[Shudders from memory of Dave announcing we'd signed Emile fucking Heskey]
I also said we were signing Darren Bent and sacking Alex McLeish. Just call me Scoop.
Didn't you also break the fact that we were actually, seriously, genuinely considering - and I still can't believe this ever happened - appointing Alex McLeish?
A day which will live in infamy.
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I work in Halesowen. Makro certainly is the best thing about it but Costco is better anyway.
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I work in Halesowen. Makro certainly is the best thing about it but Costco is better anyway.
I rest my case.
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I work in Halesowen. Makro certainly is the best thing about it but Costco is better anyway.
Costco wasn't around in my Makro days (1980s). Now they've got that too, it is surely the mecca of cash and carrydom.
-
But do they have a Starbucks ?
You know, that shite coffee place.
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I haven't been to Makro for a while, I used to buy cheap Superbok and bin bags there. Come to think of it, I bought an exercise bike as well. A most useful purchase, you can hang all sorts of stuff on the handlebars.
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Some of my best friends live in Halesowen.
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As for the £2 surcharge being "under review", I'd imagine the impact on sales at Villa Store is a key factor.
-
Some of my best friends live in Halesowen.
Some of my best friends are Halesowen.
-
I repeat - the £2 charge is under review.
Great news!
-
As for the £2 surcharge being "under review", I'd imagine the impact on sales at Villa Store is a key factor.
I think that is a big factor.
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I work in Halesowen. Makro certainly is the best thing about it but Costco is better anyway.
Costco wasn't around in my Makro days (1980s). Now they've got that too, it is surely the mecca of cash and carrydom.
I meant the Costco in Star City being better. But Halesowen does have two rather nifty Pound Shops. Although I think one undercuts the other and is in fact a 99p Shop. I got 3 only slightly dusty Cadbury Dairy Milks in one of them recently.
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I meant the Costco in Star City being better. But Halesowen does have two rather nifty Pound Shops. Although I think one undercuts the other and is in fact a 99p Shop. I got 3 only slightly dusty Cadbury Dairy Milks in one of them recently.
Which one, did you pay 99p or £1.00?
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The Pound shop in Kenilworth closed down when they opened a 99p shop.
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I once got short changed in a 99p shop :)
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Dancers is still open in the town centre, one of the rare shops that can genuinely be described as a "gents outfitters".
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The Pound shop in Kenilworth closed down when they opened a 99p shop.
That 99p shop will be in trouble when a 98p shop opens in the town.
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The Pound shop in Kenilworth closed down when they opened a 99p shop.
That 99p shop will be in trouble when a 98p shop opens in the town.
I'd swear that there used to be a 98p shop in The Pallisades
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Dancers is still open in the town centre, one of the rare shops that can genuinely be described as a "gents outfitters".
I have to buy my son's school uniform from Dancers co incidentally (as I work in Halesowen)and you can only get the uniform from Dancers. I have to buy his sports kit from the equally 'traditional' or old fashioned if you like Ron Flowers of Wolverhampton.
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The Pound shop in Kenilworth closed down when they opened a 99p shop.
That 99p shop will be in trouble when a 98p shop opens in the town.
I'd swear that there used to be a 98p shop in The Pallisades
It may have its place in a Birmingham shopping centre, but not in a place like Kenilworth. There are too many snobs around here to be seen in a 98p shop.
-
I repeat - the £2 charge is under review. If this is how exclusive news is treated on here I shall consider taking it elsewhere in future.
If its anything like your last* exclusive news, you should keep it to yourself!
[Shudders from memory of Dave announcing we'd signed Emile fucking Heskey]
I also said we were signing Darren Bent and sacking Alex McLeish. Just call me Scoop.
Didn't you also break the fact that we were actually, seriously, genuinely considering - and I still can't believe this ever happened - appointing Alex McLeish?
A day which will live in infamy.
The evidence is clear. There is no need for a dunking, burn the witch!
-
Dancers is still open in the town centre, one of the rare shops that can genuinely be described as a "gents outfitters".
I will be getting my suits from there for the big day. Pwopa old school place.
-
"It's under review" - Paul Faulkner half an hour ago.
Best news of the day/week.
-
I see on the OS they have got rid of the £2 charge for cash in person payments after listening to the fans
Fair play
-
It should never have been implemented in the first place.
-
It should never have been implemented in the first place.
True but credit to them for listening and deciding on common sense. There's so much positivity around the club right now, it would have been a shame to have a return to a 'them and us' mentality.
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Dancers is still open in the town centre, one of the rare shops that can genuinely be described as a "gents outfitters".
I have to buy my son's school uniform from Dancers co incidentally (as I work in Halesowen)and you can only get the uniform from Dancers. I have to buy his sports kit from the equally 'traditional' or old fashioned if you like Ron Flowers of Wolverhampton.
I can't believe Dancers is still going. It was quite 'traditional' when I was at Halesowen College a hundred years ago.
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This thread has seen a very positive outcome. We have put Halesowen firmly on the map.
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I can't believe Dancers is still going. It was quite 'traditional' when I was at Halesowen College a hundred years ago.
You went to college? Blimey I thought back than girls knew their place!
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A sensible decision by the club.
But I'm still going to the Grove tomorrow.
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I can't believe Dancers is still going. It was quite 'traditional' when I was at Halesowen College a hundred years ago.
You went to college? Blimey I thought back than girls knew their place!
Well, I had to chain myself to the railings to get the chance.
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Well done to the club for listening and removing the cash booking fee, but they really shouldn't have tried it on in the first place.
We can guarantee tickets will now go up by £2 next season though I don't see how can even justify not reducing them following the huge increase in TV revenue.
-
It should never have been implemented in the first place.
Everyone makes mistakes. Accepting that you've made one and putting it right and, more importantly, learning from it is what is important.
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I see on the OS they have got rid of the £2 charge for cash in person payments after listening to the fans
Fair play
That being the case I shall be there tomorrow.
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This thread has seen a very positive outcome. We have put Halesowen firmly on the map.
Would be great if it could firmly stay there.
;-)
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The club notification of the reasons for the fee is well written and is an excellent compromise. Well done to the club for listening, and in doing they have likely recouped a lot or all of it by people who might show up now and pay the admission tomorrow.
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They tried it on and have had to backtrack, but at least they've seen sense now. Many clubs wouldn't have.
-
Fair play to them for listening.
In recent days, a few supporters have contacted the Club asking for the reasons behind the introduction of a standard £2 per booking fee across all sales channels and methods of payment.
Earlier this summer, The Premier League contacted all clubs to inform us of the introduction of The Consumer Protection (Payment Surcharges) Regulations 2012.
These Regulations aim to make booking and administration fees cost reflective: in other words, they ban businesses imposing excessive booking fees on their customers, whilst still allowing those businesses to recover the costs of processing payments.
The Club has only increased its booking fees once in the last 10 years, when they went up from £1.50 to £2 for customers purchasing tickets online or over the phone.
In light of the Regulations, we reviewed those booking fees and were keen to minimize charges wherever possible.
A number of alternatives were available to the Club, including a booking fee per ticket, an administration fee for away tickets or increasing ticket prices in general as other clubs do, however our overriding concern was that we should remain transparent in our practices at all times.
As an organization, we are subject to banking, payment processing, security, systems and cash collection costs (amongst others) and we therefore believed that a flat £2 per booking fee per transaction for all payment methods (regardless of whether a supporter purchases one ticket or 100 tickets at any one time) was fair and clear.
In many cases, the cost to the Club of processing certain payments e.g. with a credit card online, is significantly higher than £2, but we have chosen to absorb those additional costs ourselves.
Having said all of this, we have listened to fans concerns in relation to the introduction of these fees and have decided to remove the booking fee for customers who choose to pay with cash in person at the Club's ticket offices or kiosks.
Any fans who have purchased in cash and paid a booking fee will be entitled to a refund of that booking fee and should contact the Club's Consumer Sales department to arrange this from Monday August 12.
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Well done for them for backtracking.
Although, this booking fee nonsense is something I have never understood. When my business sells something to a customer, we don't them slap more money on top to cover our costs of handling the transaction - we build it into the price.
Some of the 'transaction fee" charges you see ticket agencies charging these days are absolutely obscene.
-
It should never have been implemented in the first place.
Everyone makes mistakes. Accepting that you've made one and putting it right and, more importantly, learning from it is what is important.
Sorry to quote myself but, "more importantly, learning from it is what is important" ...what a twerp.
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Can I have two quid on my Villa cash? I only paid today on line because I was paying regardless of how I coughed up. I could have bought the fucking thing in person tomorrow.
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It should never have been implemented in the first place.
Everyone makes mistakes. Accepting that you've made one and putting it right and, more importantly, learning from it is what is important.
Sorry to quote myself but, "more importantly, learning from it is what is important" ...what a twerp.
As punishment you should spend the season with that as your signature.
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Fair play to them for listening. They didn't really think it though.
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It should never have been implemented in the first place.
Everyone makes mistakes. Accepting that you've made one and putting it right and, more importantly, learning from it is what is important.
Sorry to quote myself but, "more importantly, learning from it is what is important" ...what a twerp.
As punishment you should spend the season with that as your signature.
Fair enough.
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Well done for scrapping it, Villa.
Fan power, and all that.
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You know they could not charge any booking fee and soak up the charges whatever method of payment
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Fair play to them for listening.
Having said all of this, we have listened to fans concerns in relation to the introduction of these fees and have decided to remove the booking fee for customers who choose to pay with cash in person at the Club's ticket offices or kiosks.
Any fans who have purchased in cash and paid a booking fee will be entitled to a refund of that booking fee and should contact the Club's Consumer Sales department to arrange this from Monday August 12.
In protest to this unfair charge I used my Villa cash to buy my Malaga ticket and my credit card to pay the £2 booking fee knowing full well that the handling charge for the credit card purchase would be more than £2.
Bollocks! Hoisted by my own petard!
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I've been known to go to the expense of going to London to buy theatre tickets at the theatre rather than pay a booking fee.
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Give it to Acorns, a decent charity. IMV we should have Acorns on our shirts every season. Support them and it does make a difference.
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You can't 'accidentally' fall on a keyboard and post several paragraphs, or even a sentence.
I am sure you can Louzie0. You should see some of the work related e mails I receive from people.
You're right, Olaftab ; somebody accidentally hit, 'select all' on a cut and paste into a post on here, last year, and ended up with 24 pages of the longest post in the world scrolling across H&V before I - er, they - managed to delete it all.
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Well done Villa. Bad decision in the first place, but they listened.
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Oh, and well done to Villa for doing The RightThing.
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Well done the Villa. And Chris Smith. His deed is arguably the more noble.