Heroes & Villains, the Aston Villa fanzine

Heroes & Villains => Heroes Discussion => Topic started by: Andy_Lochhead_in_the_air on August 01, 2012, 06:22:48 PM

Title: AVTV unsubscribed?
Post by: Andy_Lochhead_in_the_air on August 01, 2012, 06:22:48 PM: Received this e mail from the club about an hour ago.

Quote
We are sorry that you have decided not to renew your AVTV subscription and want to assure you that you are always welcome to come back at any time.

We feel that it is really important to find out what our fans think of our service so to help us understand what we could do to improve AVTV in future and we'd love it if you could take a few minutes to fill out our short survey.

I renewed my season ticket a few weeks back, does that not automatically subscribe me to AVTV?
Title: Re: AVTV unsubscribed?
Post by: Confusious says on August 01, 2012, 06:45:48 PM: I also received the same, I replied to them only to have it bounced back to me.

Obviously they have put this out to consultants, who have thier wires mixed
Title: Re: AVTV unsubscribed?
Post by: Pete3206 on August 01, 2012, 07:04:17 PM: You have to enter a PIN code which should be in your ST pack, which will reactivate the account.
Title: Re: AVTV unsubscribed?
Post by: atomicjam on August 01, 2012, 07:07:27 PM: Yep, I got this email as well. I have also recently had a few other emails asking me to renew, despite the fact that I had already renewed my season ticket and used AVTV with the new code. I deleted the email.
Title: Re: AVTV unsubscribed?
Post by: Confusious says on August 01, 2012, 07:47:52 PM: Quote from: Pete3206 on August 01, 2012, 07:04:17 PM
You have to enter a PIN code which should be in your ST pack, which will reactivate the account.
Yes that is what I did too, I can get into it with no problem so the contact was a bit confusing
Title: Re: AVTV unsubscribed?
Post by: VillaAlways on August 01, 2012, 07:54:23 PM: Ring up the ticket office they will give you the reference number over the phone
Title: Re: AVTV unsubscribed?
Post by: Walmley_Villa on August 01, 2012, 08:05:51 PM: I've had the mail too but had already reactivated the account?
Title: Re: AVTV unsubscribed?
Post by: Holte132 on August 01, 2012, 09:29:31 PM: I've had the email, so I replied saying that as an ST holder I didn't renew from their initial email but waited until the ST arrived so that I could use the PIN from that, and it hasn't bounced back ..... yet!
Title: Re: AVTV unsubscribed?
Post by: CJ on August 02, 2012, 09:26:42 AM: Quote from: Walmley_Villa on August 01, 2012, 08:05:51 PM
I've had the mail too but had already reactivated the account?

Me too - I re-activated my account with the PIN that came with the ST pack. Looks like someone's hit the send-to-all button by mistake.
Title: Re: AVTV unsubscribed?
Post by: Holte132 on August 02, 2012, 05:56:16 PM: Quote from: lizb on August 01, 2012, 09:29:31 PM
I've had the email, so I replied saying that as an ST holder I didn't renew from their initial email but waited until the ST arrived so that I could use the PIN from that, and it hasn't bounced back ..... yet!

Spoke too soon - it's just bounced back.
Title: Re: AVTV unsubscribed?
Post by: Top Cat on August 02, 2012, 09:50:32 PM: Quote from: Walmley_Villa on August 01, 2012, 08:05:51 PM
I've had the mail too but had already reactivated the account?

Same as me - I replied to email but that too has bounced back. Haven't tried to access AVTV tho so not sure if it still works.
Title: Re: AVTV unsubscribed?
Post by: CJ on August 02, 2012, 10:20:01 PM: In spite of getting the email, I just logged in again with no probs. Looks like an email fcuckup