As a season ticket holder I had an e-mail from the club the other day asking me if I wanted to enter the ballot for tickets for the Palace game. So i would suggest you have a look in your junk/spam to see if this applies to everyone on the mailing list? Not sure what criteria you have to be to be invited to enter.Hope this helps.
OK thanks both. It's not showing on my account which is a bit concerning. I'll give them a call.Cheers