It was the same last year. I had to chase them up to get my lad's pack. It's only a few bits of tat, but they love that kind of crap. The person I spoke to seemed to think I was a complete arsehole for expecting it within three months of purchase. Plus, there was no guarantee of actually getting the gift... try explaining that to a 7 year old. Having said that, ticket office staff were great with me and gave me the gift without the voucher and it was a lot better quality than I expected.
When I rang the shop about the away kit problems, they really could not have been more helpful or accommodating.
Quote from: Risso on August 16, 2019, 10:43:35 PMWhen I rang the shop about the away kit problems, they really could not have been more helpful or accommodating.My experience of staff at the shop and at the actual ticket office (as opposed to on the phone) has been uniformly good.
Still waiting for my Claret Membership card ......anyone else waiting?
Still waiting for 3 memberships...last month I was told that they'd be with me by mid August.