Disability Access

[Kimaster1976]

Anyone know what the deal is for disabled tickets etc at Villa Park?

Does the carer get in free or is it full price tickets for all parties and do you get car parking spaces etc. and seats with no steps involved if walking is difficult?

Thanks.

[Legion]

Info here

[Legion]

Disability Defined
The Equality Act 2010 defines a disabled person as someone with a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.

To ensure that we treat everyone fairly and to enable us to take the particular circumstances of disabled supporters into account when allocating seats, the club requires all applicants for seating which has been allocated for the specific use of disabled supporters to meet at least one of the following criteria:

Receipt of Standard or Enhanced rate of the Personal Independence Payment (mobility or care)
Receipt of the middle or higher rate of the Disability Living Allowance (mobility or care)
Receipt of either the Severe Disablement Allowance, the Employment and Support Allowance or the Attendance Allowance
A specialist personal letter from the hospital to confirm that the person is in receipt of support services
Visually Impaired or Blind registration with Royal Instituted of Blind (RNIB)
Deaf registration with Royal Association for Deaf (RAD)
Receipt of a Blue badge will not be considered sufficient proof of disability
Reference throughout this Guide to a “disabled supporter” is a reference to a person who can provide this confirmation.

The Club reserves the right to periodically check that an applicant remains eligible.

Personal Support
Where the need for personal support has been identified, the Club will admit a disabled supporter’s personal assistant (“PA”) free of charge on the understanding and condition that they are providing a service to the disabled supporter to enable them to access match day facilities.

The Club will provide a free ticket to a PA where a disabled supporter (1) is entitled to the medium or higher rate care component of DLA and/or (2) can produce a letter from their GP confirming their disability and need for a PA.

Where a disabled supporter requires a PA we would strongly encourage them to make use of the opportunity to bring their PA to matches. Please note that safety is of paramount importance at sports stadia and therefore a PA must be capable of supporting the disabled supporter’s needs in the event of an emergency as well as generally.

Buying Your Ticket
Disabled supporters of Aston Villa should contact the Consumer Sales Department on 0800 612 0970 and ask for the Disabled Supporters Liaison Officer or visit the ticket office in person for advice on purchasing tickets for all Aston Villa fixtures. We would ask that, wherever possible, you detail the nature of your disability so that we are able to assist your purchase in an informed manner and to offer you seats most suited to your requirements (subject to availability).

Tickets for wheelchair bays and seats to accommodate disabled supporters are available for purchase either on a seasonal or match-by-match basis, subject to availability.

Supporters of away clubs visiting Villa Park are advised to contact their own Club for advice on ticket availability.

Tickets for Disabled Supporters
The Club offers a system of concessionary prices for both Season Tickets and individual match tickets for disabled supporters. Concessions are not based on disability-type but instead are offered to any disabled supporter who (1) would have a restricted choice of seating at Villa Park due to their disability and/or (2) could not attend a match without personal support or the provision of an auxiliary aid.