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Author Topic: Online tickets  (Read 9823 times)

Offline Scratchins

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Online tickets
« on: July 12, 2017, 08:37:16 AM »
The new site is now up and running. Graham Taylor match on sale but not league/cup games yet.

Offline dutchvilla

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Re: Online tickets
« Reply #1 on: July 12, 2017, 10:39:52 AM »
Is the Shrewsbury game sold out (Villa end)? It does not seem possible to buy tickets online. On the phone, it's half an hour wait. I've no way of coming to Villa Park. Perhaps I've been away too long (12 years in Holland), but selling tickets online isn't complicated. Villa and / or Shrewsbury seem to be trying to make it as hard as possible for people to go.

Offline pauliewalnuts

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Re: Online tickets
« Reply #2 on: July 12, 2017, 10:55:44 AM »
Unimpressive so far.

Log in with client reference rather than username for site. Ask for s password reset, Gmail bins it in spam because the club have not whitelisted the address it is sent from.

Gmail kills the reset link - thinking the mail is not kosher.

Fish the link from the source and stick it in browser manually, get 'bad request' error.

Mail helpfully says your new password must be 'at least 0 characters long'.

This is not good. First of all the ticket sales are totally down, now the new system doesn't work.

All I want to do is buy some fucking tickets.

Offline Scratchins

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Re: Online tickets
« Reply #3 on: July 12, 2017, 11:01:14 AM »
I looked on the OS and online for dutchvilla but there is no mention of Shrewsbury.

Offline cdbullyweefan

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Re: Online tickets
« Reply #4 on: July 12, 2017, 11:19:11 AM »
I'd email someone at the club with the problem, Paulie... as you seem to have more technical knowledge than me.

You'd imagine they'd have some IT experts in the office for at least the first few days after installing a new software system, so they may appreciate the feedback and be able to act on it.

Not sure who, now that Nicky Keye has left, though.

Offline cdbullyweefan

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Re: Online tickets
« Reply #5 on: July 12, 2017, 11:21:21 AM »
Shrewsbury details below, though when you click on the online box office, it says they are unavailable.

You may just have to phone and wait in the queue, sorry.

https://www.avfc.co.uk/News/2017/06/27/pre-season-shrewsbury-walsall-cup-of-traditions

Offline dave.woodhall

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Re: Online tickets
« Reply #6 on: July 12, 2017, 11:49:05 AM »
Log in - says log in password expired.

Choose new one - not valid.

Choose another new one - click ok.

Goes back to main page; welcome and please sign in.

Away games - no events found.

Offline dutchvilla

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Re: Online tickets
« Reply #7 on: July 12, 2017, 11:55:13 AM »
Thanks all.

I've managed to get some over the phone finally, after a fairly torturous call of nearly 35 minutes. Villa are not covering themselves in glory with this, but hopefully it is just teething problems.

Offline dave.woodhall

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Re: Online tickets
« Reply #8 on: July 12, 2017, 11:58:02 AM »
I just got sorted after waiting just under 15 minutes. They've still got Shrewsbury on sale.

Offline Five Villa Tattoos

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Re: Online tickets
« Reply #9 on: July 12, 2017, 12:15:14 PM »
Just booked a ticket for Sir Graham's match.
I found the confirmation e-mail in my spam folder should you not be able to locate yours.

Online Ad@m

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Re: Online tickets
« Reply #10 on: July 12, 2017, 02:28:00 PM »
Yep, similar issues for me.  Trying to sign my lad up for the Summer Soccer School which starts on Saturday - wanted to do it last week but they closed the ticket office without notice.  Now log in and there's nothing there (they were available online before) and ring up only to be greeted with a message that there's a 30 minute waiting time.

Shambles is the word that springs to mind.

Offline Deano's Mullet

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Re: Online tickets
« Reply #11 on: July 12, 2017, 03:44:30 PM »
Keeps saying it's down on mine. Disaster. What was wrong with the old system? The new season is three weeks away!

Online Ad@m

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Re: Online tickets
« Reply #12 on: July 12, 2017, 03:54:23 PM »
What was wrong with the old system?

It was owned by Ticketmaster.  The new one isn't.

Online Ad@m

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Re: Online tickets
« Reply #13 on: July 12, 2017, 03:59:22 PM »
There's now a queue to get on to the ticketing website!!!

I'm guessing the main driver for getting rid of Ticketmaster was cost!!!

Offline UK Redsox

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Re: Online tickets
« Reply #14 on: July 12, 2017, 08:24:51 PM »
Looks like this is just for buying from the club.

Any news on a resale site for ST holders?


EDIT - Seatwave still seems to be active
« Last Edit: July 13, 2017, 08:20:09 AM by UK Redsox »