We are sorry that you have decided not to renew your AVTV subscription and want to assure you that you are always welcome to come back at any time. We feel that it is really important to find out what our fans think of our service so to help us understand what we could do to improve AVTV in future and we'd love it if you could take a few minutes to fill out our short survey.
You have to enter a PIN code which should be in your ST pack, which will reactivate the account.
I've had the mail too but had already reactivated the account?
I've had the email, so I replied saying that as an ST holder I didn't renew from their initial email but waited until the ST arrived so that I could use the PIN from that, and it hasn't bounced back ..... yet!