My subscription expired on Monday and I had a telephone call from AVTV on Tuesday offering a new deal. I said it would come with my season ticket but they didn't seem to know! My season ticket has arrived today and I activated AVTV OK using email address and password. Perhaps it works because it had expired so I signed up as a new subscriber and was OK because I used a userid rather than email previously so there was no conflict. If your subscription is still valid can you not follow the instructions for existing subscribers?The subscription only runs until 31 May so what happens then? I suppose we will be in limbo for two months until season tickets arrive again and will get phone calls and email asking to sign up permanently. Maybe they will offer a cheap (free?) short-term sign-up to fill the gap? No, probably not!.
Had loads of "fun and games" with this as I mentioned on another thread. I was also a subscriber but when I went in, following all the instructions in the pack, there wasn't an option to "buy" as stated. I contacted the club and they put me through to a chap called Bobby, at AVTV I believe and he couldn't have been more helpful. He took my number and contacted the help desk on my behalf and then called me back. He also suggested that if I was still struggling that I could email them my email address and password and they would re-set it for me, to expire on 31st May.After another couple of unsuccessful attempts, this is what I eventually did and I had an email last night advising that they had re-set me for the season. You just go in and use their password that they email you and then you can change to a password you can remember, when you are logged in.I can sympathise with people who are fed up that they won't call back, as I asked them probably four times over the course of the emails. They don't appear to like to speak to people, preferring to email.I would suggest if all else fails, to email them with your email address and password and ask them to re-set for you.
Quote from: Surrey Villain on August 04, 2011, 11:40:42 AMMy subscription expired on Monday and I had a telephone call from AVTV on Tuesday offering a new deal. I said it would come with my season ticket but they didn't seem to know! My season ticket has arrived today and I activated AVTV OK using email address and password. Perhaps it works because it had expired so I signed up as a new subscriber and was OK because I used a userid rather than email previously so there was no conflict. If your subscription is still valid can you not follow the instructions for existing subscribers?The subscription only runs until 31 May so what happens then? I suppose we will be in limbo for two months until season tickets arrive again and will get phone calls and email asking to sign up permanently. Maybe they will offer a cheap (free?) short-term sign-up to fill the gap? No, probably not!.Thanks SV.What do you mean by using userID rather than e-mail ? Sorry for being a pain
Still can't renew mine they sent me some instructions on clearing down my passwords but it still doesn't work on any internet browser bloody rubbish.
The shit will hit the fan again on 1st June 2012 when season ticket holders realise they can't get AVTV anymore and will presumably have to wait until August again for it to be renewed with their season ticket. Shocking organisation and PR.