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Author Topic: Great Brummie Service  (Read 2954 times)

Offline richardhubbard

  • Member
  • Posts: 8145
  • Location: manchester
Great Brummie Service
« on: August 23, 2010, 01:28:47 PM »

I just to want to say something positive about Villa.

I just wanted to book an extra ticket for my 4 year old on Sunday and had problems with villa website and I spoke to Keith in the ticket office who I have spoken to before.

Keith I have never met, but over the phone he strikes me as quite a mature character, quite dowr and dry sense of humour.

But he just spent 10-15 minutes sorting my ticket problem out and just gone the extra mile which makes me and 4 year old really happy.

When reflecting on the game yesterday he reaction just brightened my day with his brummie wit.

Made me proud to be a villain!

Offline Andy_Lochhead_in_the_air

  • Member
  • Posts: 10729
  • Location: Upton Park....No, Olympic Stadium....No, Aston Park...Yes that's it,Turf Moor.
Re: Great Brummie Service
« Reply #1 on: August 23, 2010, 01:56:19 PM »
Im sure its not perfect but I have to say that the standard of srevice in the Villa ticket office has improved enormously over the last 10 years or so.

Offline villa1

  • Member
  • Posts: 5599
  • Location: Cradley
Re: Great Brummie Service
« Reply #2 on: August 23, 2010, 02:11:19 PM »
I can only echo that.

Offline peter w

  • Member
  • Posts: 35469
  • Location: Istanbul
Re: Great Brummie Service
« Reply #3 on: August 23, 2010, 02:15:50 PM »
I can only echo that.

Don't. Especially in that balck country drawl.

Offline darren woolley

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  • Posts: 34090
  • Location: London
  • GM : 12.12.2024
Re: Great Brummie Service
« Reply #4 on: August 23, 2010, 04:46:57 PM »
They are really helpfull and pleasant in the ticket office.

Offline Sister of Top Cat

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  • Posts: 3219
  • Location: On the settee
  • GM : 25.01.2025
Re: Great Brummie Service
« Reply #5 on: August 23, 2010, 08:15:49 PM »
I'll always be grateful for them opening the ticket office early and greeting us with flasks of coffee when we were queueing for our League Cup final tickets.  We'd been there since silly o'clock and it was a tad chilly!

 


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