Heroes & Villains, the Aston Villa fanzine
Heroes & Villains => Heroes Discussion => Topic started by: mike on June 13, 2019, 10:01:18 AM
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I've been trying for weeks to get through to the ticket office to enquire about memberships so that my daughter can get in for the release of next year's tickets but the number either rings off straight away or rings for a while and then rings off. Obviously, it's busy today but, as i say, I've been trying for weeks now. Has anyone managed to get through or know when next year's memberships will go on sale?
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The club are just saying 'soon' to everything at the moment.
I can't understand why season tickets were not back on sale the day after the final. They've really missed a trick there and seems very much what I'd have expected from previous regimes not our current supposedly astute forward thinking set up.
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I gave up and rang the main desk. Apparently my mistake was entering option 2 (for cubs and claret membership) when I should have pressed 1 for season ticket membership... even though I'm enquiring about cubs/clarets membership. Obvious really.
Anyhoo, it appears there may or may not be a cubs membership system and it may or may not be in place in time for me to get my children a ticket for the first home game. So when my children get home excited from school tonight and ask about going to the first home game, I can give them the encouraging answer of 'maybe.'
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I gave up and rang the main desk. Apparently my mistake was entering option 2 (for cubs and claret membership) when I should have pressed 1 for season ticket membership... even though I'm enquiring about cubs/clarets membership. Obvious really.
Anyhoo, it appears there may or may not be a cubs membership system and it may or may not be in place in time for me to get my children a ticket for the first home game. So when my children get home excited from school tonight and ask about going to the first home game, I can give them the encouraging answer of 'maybe.'
It's an absolute shambles. Just shows that not everything the new regime has brought is in very good.
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
It did last season, and gave you priority access to home tickets. The away sales might be different this season, with smaller allocations and more season ticket holders.
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Yes the Claret membership gave members priority for ticket sales, including Wembley.
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Thanks both. I'll probably sign up for a chance of tickets for the London/Brighton/Watford games.
When available of course.
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I've just bought a Claret membership. I'm not sure I'll be at any games other than Everton this season but I thought I'd better get one now just in case.
It feels a bit like purchasing an 'express' ticket for Top of the Rock or 'fast-track' entrance to Madame Tussaud's. Except I may not be going to New York or London.
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It feels a bit like purchasing an 'express' ticket for Top of the Rock
Very glad I did that the week before last, the queues were horrendous, and it was sweltering in there.
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Anyone still waiting for their "membership" pack for this (on the eve of our big K.O. tomorrow) ?
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Anyone still waiting for their "membership" pack for this (on the eve of our big K.O. tomorrow) ?
Yep. It's quite ridiculous tbh.
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Yep. Someone posted about this yesterday on the season ticket holder thread. No one needs the pack at the games so no big deal if they are dispatched late.
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Fair points & I got £10 off the Bournemouth ticket for the Holte, (£23 instead of £33) which was applied when booking. Not all bad then but if this had been a S/T delay it would have been a different story !
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What are you expecting in the pack? There was nothing in season ticket packs other than the cards.
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Only what was described in the on-line "membership information" so not a biggie just curious really as thought it would have arrived after the e-mail I received on 9/8 advising me it was in the post !
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What are you expecting in the pack? There was nothing in season ticket packs other than the cards.
Do we not need the cards to accrue points as part of the Rewards scheme?
I think the principle of buying something in early June and not receiving it until late August is just a bit poor too.
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What are you expecting in the pack? There was nothing in season ticket packs other than the cards.
Do we not need the cards to accrue points as part of the Rewards scheme?
I think the principle of buying something in early June and not receiving it until late August is just a bit poor too.
I agree and sorry I wasn't trying to be arsey, I just thought the majority of benefits were essentially on line so was not sure what would come in a 'pack' that didn't come with season tickets.
But yes - if Claret membership includes an e=cash card and you want to accrue points by bying stuff at the stadium then you will need the card and you will need to pre-load money onto it (look out for a pin with the card when delivered as you need this first time you use it). The points for buying a pie and a pint will be pretty minimal though, but will certainly add up if you are looking at kits etc.
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Mine hasn't arrived either.
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Nothing arrived here yet so not going to spend lots in shop tomorrow , plus you get bonus points for being in ground pre 2Pm... how will they know ? Would it register just by match tickets being scanned ?
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Haven't received mine either. Will hold back buying anything until I have it.
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Nothing for me either. All I really care about is the £10 voucher.
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Pravda says that club membership packs are being sent out now and that if you haven't got one by the end of August to contact them.
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I don't think i was given an opportunity to apply a discount to my bournemouth ticket. Will have to look closer next time. (And no, I haven't received my card in the post yet either).
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Pravda says that club membership packs are being sent out now and that if you haven't got one by the end of August to contact them.
They said about them arriving before the start of the season!
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I don't think i was given an opportunity to apply a discount to my bournemouth ticket. Will have to look closer next time. (And no, I haven't received my card in the post yet either).
Also, my understanding is that these come as paper vouchers (to redeem a code online).
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I guess most people signed up like me for the priority to buy match tickets and the tenner off one game. Can't say the pack or any other supposed benefits are of much interest sorry.
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Pravda says that club membership packs are being sent out now and that if you haven't got one by the end of August to contact them.
They said about them arriving before the start of the season!
It's not doing my cognitive dissonance any good, that's for sure.
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Pravda says that club membership packs are being sent out now and that if you haven't got one by the end of August to contact them.
They said about them arriving before the start of the season!
It's not doing my cognitive dissonance any good, that's for sure.
Kids received letter today, voucher for bag, ball, armband and bottle, to be available sometime in september
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It was the same last year. I had to chase them up to get my lad's pack. It's only a few bits of tat, but they love that kind of crap. The person I spoke to seemed to think I was a complete arsehole for expecting it within three months of purchase. Plus, there was no guarantee of actually getting the gift... try explaining that to a 7 year old. Having said that, ticket office staff were great with me and gave me the gift without the voucher and it was a lot better quality than I expected.
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It was the same last year. I had to chase them up to get my lad's pack. It's only a few bits of tat, but they love that kind of crap. The person I spoke to seemed to think I was a complete arsehole for expecting it within three months of purchase. Plus, there was no guarantee of actually getting the gift... try explaining that to a 7 year old. Having said that, ticket office staff were great with me and gave me the gift without the voucher and it was a lot better quality than I expected.
Posted something about the club shop in another thread, but have had a similar experience this summer with the club membership. It's bad enough to not get something within a reasonable timeframe, but to get attitude when trying to chase it up it extremely frustrating.
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When I rang the shop about the away kit problems, they really could not have been more helpful or accommodating.
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When I rang the shop about the away kit problems, they really could not have been more helpful or accommodating.
My experience of staff at the shop and at the actual ticket office (as opposed to on the phone) has been uniformly good.
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When I rang the shop about the away kit problems, they really could not have been more helpful or accommodating.
My experience of staff at the shop and at the actual ticket office (as opposed to on the phone) has been uniformly good.
That's life in general though. It's about proximity.
Think about how different most conversations would go face to face, as opposed to on line forums. 😉
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Still waiting for my Claret Membership card ......anyone else waiting?
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I’m still waiting on mine too so you’re not alone
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Still waiting for 2 memberships. Bought mine on 17th July and the confirmation email states “Membership packs will be delivered within 28 days of purchase”...it’s been 35 days so far.
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Still waiting for my Claret Membership card ......anyone else waiting?
Yep.
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Also still waiting.
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When I rang the shop about the away kit problems, they really could not have been more helpful or accommodating.
My experience of staff at the shop and at the actual ticket office (as opposed to on the phone) has been uniformly good.
I would absolutely agree- I've had a fair amount of arbitrary fees avoided (I'm a long time STH) just by asking for common sense. We've got some good people working there
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Even on the phone to the ticket office most of them are really helpful- just explain without getting into a battle usually helps nowadays
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Still waiting for 3 memberships...last month I was told that they'd be with me by mid August.
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Still no sign of mine either, could be much worse if it had been a ST or 3....
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Still waiting for 3 memberships...last month I was told that they'd be with me by mid August.
Ah...But did they say which "August"?
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I haven’t had any info about membership, but I applied late just to get tickets for the Bournemouth game.
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Got to say how good the ticket office and the Aston Social were when I rang back to report that I lost my cards. The club sent me a reprint and will be sending me a new card, whilst the girl at the social just told me to get in early doors and she will sort me out
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As Diana Ross once sang .........I'm still waiting
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Me too.
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As Diana Ross once sang .........I'm still waiting
Me too.
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I haven’t had my card yet. But it’s hasn’t really made any difference. I could still buy a West Ham ticket today.
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I signed up beginning of June , still no card or any promotional stuff but have had no problems buying tickets & had my £10 discount on ticket.
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Same for me and my 2 adult sons.
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I signed up beginning of June , still no card or any promotional stuff but have had no problems buying tickets & had my £10 discount on ticket.
Ditto. Haven't received anything in terms of a welcome-pack, card, etc. yet, but just bought a ticket for the West Ham game and the £10 credit was automatically deducted.
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But, as I understand it, I can't build up points, by loading cash on the card and buying items, without the card?
Unless I've misunderstood the point of them sending me a card?
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It's a bit of a dog's dinner really isn't it?
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I signed up beginning of June , still no card or any promotional stuff but have had no problems buying tickets & had my £10 discount on ticket.
How did you claim your discount? I bought tickets for the West Ham game and didn't get a discount - should I have ticked a box when buying ?
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Mine has always been automatic for the first match booked. The note telling you is very small though, more obvious with the kids as they get free ones.
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OK - now I am annoyed.
I have bought a claret membership for Mr Amfy and a cubs membership for my nephew.
I wanted to get 2 tickets for the Burnley game.
Last season when you need to re-assign tickets to someone in your network the drop down box gave you the names of the people you are connected with. So tonight, I was going to go into the West Ham game to find out the references, then log in using one of their references to buy them tickets.
Turns out the drop down box now requires you to know their fan ID - which I don’t, because we haven’t had the packs yet.
.....& as its only online from 5pm and the ticket office is closed there is no way of sorting this before tomorrow, when no doubt any remote chance of anything near us will have gone!
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I signed up a few weeks ago and the discount was applied to my Everton ticket but there was the option to remove it and use it on another eligible game.
Regarding your issue Amfy, I got mine and another members West Ham tickets during the week and his details were stored in the drop down box.
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I’m not getting that - the drop down box is giving me options of ‘family’ ‘friends’ or ‘other’ but when Inpress those nothing happens. Then when I press re-assign it gives me a search function that requires the fan ID - which I don’t know!
I’ll have another go & see if something different happens. I have tried searching my emails for the membership confirmations but I can’t find them either!
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Got it! Not even sure how! It wasn’t letting me into the Burnley game because as a season ticket holder I’m not eligible yet, & we didn’t have full accounts set up for the others so we were stuck.
Then, for some reason it suddenly let me into the Burnley game, & on the Burnley game the drop down DID give me the names of my linked people, it still wouldn’t on the West Ham game though - mysterious!
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Got tickets online for Burnley today as a claret member. However for second time in succession it would only allow me to get the £10 discount against one of my 4 family members.
No card or packs delivered 10 weeks after paying and still the website not working discounts correctly is very disappointing.
For all that is being put right around the club , there are still lots of commercial / fans pr to put right
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Still no pack in sight. I know I'm in France, it's the EU and all that but come on!
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This is so shit.
Print the fucking cards and get them out before the start of the season.
I notice no corresponding delay whatsoever in taking peoples' money for these memberships.
Stuff like this is not the end of the world but it is worrying - i thought we were supposed to have left this commercial hopelessness behind?
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I got a letter ages ago telling me I wouldn't get a new card which I wasn't expecting to get anyway. But still waiting on the children's vouchers for the free gift. Not that that was available till October last year anyway. I think I collected them at the Swansea game last year. Next door have been away for two weeks though and our post often ends up there!
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This is so shit.
Print the fucking cards and get them out before the start of the season.
I notice no corresponding delay whatsoever in taking peoples' money for these memberships.
Stuff like this is not the end of the world but it is worrying - i thought we were supposed to have left this commercial hopelessness behind?
I notice my money went out without any delay whatsoever.
Still waiting for my card, of course.
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I've had a 2nd mail today to say my "membership pack" is in the post so can only assume it will arrive before we witness another Halley's Comet, (or perhaps not..?)
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
You might be bothered if you were waiting since June like some of us!
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I've had a 2nd mail today to say my "membership pack" is in the post so can only assume it will arrive before we witness another Halley's Comet, (or perhaps not..?)
I got that too. It's a lot slower than last season.
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
You might be bothered if you were waiting since June like some of us!
Maybe so, and I get that a deal is a deal. However, what kind of things are you expecting to obtain in your welcome pack, that might add real value to the obvious advantage of better access to match tickets and £10 off your first one?
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
You might be bothered if you were waiting since June like some of us!
Maybe so, and I get that a deal is a deal. However, what kind of things are you expecting to obtain in your welcome pack, that might add real value to the obvious advantage of better access to match tickets and £10 off your first one?
I’d like to be able to find the reference numbers easily for when I want to buy tickets - I honestly don’t know what the fan IDs are for the 2 memberships I have added in my family & it makes trying to buy tickets pretty convoluted tbf!
I’d also like to be able to load the card with money so I can earn reward points by spending money at the match or in the shop. (Well not me & my memberships because I do that on my season ticket so I get all the points right now - but people who don’t have a nearby season ticket to do load up)
These are simply things that you are supposed to have as part of the deal. they’ve actually only got to send out a bit of plastic to achieve them.
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Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.
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Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.
I'm pretty sure you just put in your fan ID number when buying online (from what I can gather).
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You do just need your ID online. I have done it with my season ticket & it’s just a case of outing the number in.
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
Regardless of whether you're bothered or not the time it's taken to sort people's memberships is piss poor by any standards
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Has anybody found a way of loading money into the card, and using it as the ground to spend said money and earn points, when you have yet to receive the card?
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Has anybody found a way of loading money into the card, and using it as the ground to spend said money and earn points, when you have yet to receive the card?
You cant as it works by contactless payment, although the first time you use it you have to actually insert the card into the machine and enter a pin, once you have entered the pin the first time it is contactless after that.
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There was a note on Twitter from @AVFCsupport earlier in the week saying they were aware people were still waiting and they were getting on top of the problem. Not much comfort for those waiting I suppose but at least they are aware.
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Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.
I'm pretty sure you just put in your fan ID number when buying online (from what I can gather).
Booking train tickets seems fine but I think the terms on the Virgin website say that you also need proof of membership when travelling which I've not received yet.
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There was a note on Twitter from @AVFCsupport earlier in the week saying they were aware people were still waiting and they were getting on top of the problem. Not much comfort for those waiting I suppose but at least they are aware.
I believe this is the third time they have told us this. If it were another company I'd have told them to stick it up their arse by now.
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Still not received anything after 10 weeks. Missed out on points accumulated at first home game. Was only allowed to claim 1 out of 4 of us getting £10 discount for those tickets. They said it would be sorted. However the ones for Burnley game have presented the same issue. I have tweeted the club and support Id on twitter over a week ago and not a sniff of reply , explanation or apology .
Customer service is absolutely appalling currently
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Still waiting for mine through the post also, paid weeks in advance of the season starting.
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I bought three the day they went on sale for me and my two sons, in one transaction. Mine and one sons came before the season started. The other son’s still waiting. Surely it would be easier to send all three at once, rather than splitting the transaction.
They make hard work of relatively simple issues. It’s like a small cottage industry, instead of an internationally known business.
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Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.
I'm pretty sure you just put in your fan ID number when buying online (from what I can gather).
Booking train tickets seems fine but I think the terms on the Virgin website say that you also need proof of membership when travelling which I've not received yet.
Bit of a last resort but maybe print out your confirmation email etc?
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Apparently they have a problem with the supplier. I’m still waiting on a re print of my st card that went missing but gas now turned up
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Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.
I'm pretty sure you just put in your fan ID number when buying online (from what I can gather).
Booking train tickets seems fine but I think the terms on the Virgin website say that you also need proof of membership when travelling which I've not received yet.
Bit of a last resort but maybe print out your confirmation email etc?
Yes,that's what I'll probably do.
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
Regardless of whether you're bothered or not the time it's taken to sort people's memberships is piss poor by any standards
I totally agree.....had this been any other organization I would be screaming for my money back
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Well, I obtained claret membership on Saturday morning, took a few minutes. A few minutes later I had my ticket for the Burnley game, with my £10 off. Well pleased. The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.
Regardless of whether you're bothered or not the time it's taken to sort people's memberships is piss poor by any standards
I totally agree.....had this been any other organization I would be screaming for my money back
It's what clubs count on. The handling of the memberships is every bit as shambolic as the catering or the stock management in the club shop. A business that relied on those income streams would go bust if they were run as poorly as ours are.
Nobody ever swapped football teams because the operations are a piss poor though, so they're on to a winner. I wonder how much money stuff like this costs the club though.
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I'm still waiting I bought mine when it went on sale not heard a thing since.
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Same here. Waiting for 3.
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Not had mine yet. Weren’t you supposed to use the card when purchasing anything in the ground, food drinks etc to give you some kind of reward points or am I missing the point? I got mine purely to get the chance to buy tickets. If true and we’re nearly at the third home game it’s all a bit shoddy.
Trying to purchase a drink in the Holte Suite is hard enough without one of the ‘bar staff’ putting some kind of points on a reward card.
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I'm still waiting for my membership pack. Maybe we should all tie a claret ribbon round the old oak tree or something.
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Not had mine yet. Weren’t you supposed to use the card when purchasing anything in the ground, food drinks etc to give you some kind of reward points or am I missing the point? I got mine purely to get the chance to buy tickets. If true and we’re nearly at the third home game it’s all a bit shoddy.
Trying to purchase a drink in the Holte Suite is hard enough without one of the ‘bar staff’ putting some kind of points on a reward card.
It’s just like contactless. You load money onto it from your debit card & then just use it at the ground like it was your debit card. Doesn’t take any extra time to be served.
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It’s shit isn’t it. I’m in it mainly for access to tickets so fair enough, not much impact, but my daughter is excited about the swag and for her a few months may as well be 1,000 years.
Just a daft missed opportunity because it could and should have been a nice source of positive vibes and engagement with fans rather than something vaguely annoying and half assed feeling.
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Cubs stuff finally arrived today. Turns out I already had mine ages ago as there was no pack this year. The childrens gift vouchers were in theirs with the same letter I got. Got the gifts at the Swansea game last year, they hadn't been around for long before. If we're lucky we may see them for the Burnley game. I hope it's by Brighton as I can actually get to that one.
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Absolute piss take. Talking 2 months late now on top of the 28 days.
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Still waiting.........
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As I have found out the ticket office can actually print off the card in about a minute - just had a re-print issue with my season ticket
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I've tweeted them asking if I can have a complimentary 3rd kit when they get round to sending out claret membership packs. It's not as if many will be buying them.
I've also e-mailed the ticket office to point out that I still live in hope of getting one of these fabled packs.
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Reply from ticket office:
We are very sorry for the delays in sending out membership cards. Unfortunately, we have had problems with printing the cards due to the unprecedented demand we have experienced. The matter has now been resolved and the membership packages are being compiled and dispatched in the coming days. We are prioritising those who have been waiting longest. In the meantime, you can still use the ticket voucher benefit of the membership as this will have been linked to your fan ID upon sign-up.
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I got the same reply from the ticket office on Monday 9th September and still waiting. Purchased mine on 21st June nearly
3 months now.
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They are giving priority to those who paid their subs in 1989.
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I got our children’s today, but not mine. Last year my lad got a pack full of the tat that kids like, badges, stickers etc. This year, you get the membership card and a voucher. That’s it.
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If it's any consolation at all, we're not the only club crap at getting membership packs out.
Stumbled across these tweets whinging about Spurs having the same issues. (https://twitter.com/search?q=one%20hotspur%20membership%20packs&src=typed_query&f=live)
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Nothing yet for me either. I think they are prioritising those who paid by postal order first.
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I think they are inputting Fan IDs into E.R.N.I.E. with perforated paper tape. The packs will be sent out as and when each Claret Member's Premium Bonds come up.
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Got kids finally but no sign of the adult packs. Sigh.
Anyone know about the Cubs voucher - it says 2 hours before KO from Village. Is that available from 2 hours before, no later than 2 hours before? A bit unclear for my liking.
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From 2 hours. Not available yet though is it? I've just bought Brighton tickets so I'm hoping for then at the latest.
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Got mine yesterday so they do exist. I really feel part of the pride now, dontcha love corporate BS speak ?
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Nothing yet for me either. I think they are prioritising those who paid by postal order first.
We will receive our's the same time as Lord Lucan is found.
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My wife received her membership card in the post on Friday.
Makes me laugh to think she is a fully paid-up member, with the AVFC app installed on her phone.
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Our 4 arrived Friday, exactly 3 months to the day since ordering / paying
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The Captains Pack is available to pick up now, you need to take the voucher
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My ‘so called friend’ told me his membership had arrived yesterday and he’s now part of the pride. I don’t believe him. I don’t think they exist or ever have and until I mine arrives I will not be party to these conspiracy theory type lies.
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They exist. My son has now had two. The renewal and now they have him down as a new member with new card and 500 point sign on bonus as well!
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Still waiting
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Getting on for four months waiting........
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Well fook me. Mine has just arrived. There is hope my brothers ( and sisters), there is hope
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Four months and waiting....speedy service
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I had mine through the post today after just over 3 months.......i nearly fainted.
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I had mine through the post today after just over 3 months.......i nearly fainted.
So they do really exist and it's not just a story told by people who claim to know the whereabouts of the Holy Grail or the lost city of Atlantis.
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Mine must be nearly here then as I had an email off them on 4th September saying "your Membership Pack isn't far away"......
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Ours - mine, the wife's and the lad's - all arrived around the beginning of last week.
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What the fuck have I done to be packless after all this time?
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Mine hasn't arrived either.
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Nor mine
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No nor mine .
Almost 4 months for a 3inch piece of plastic, pathetic !
Lose a bank card & itll be replaced within days. This really is shoddy from Villa
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Nor mine.
Carol applied for hers at the same time as me and her card arrived a couple of weeks ago!
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Still waiting.
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My kid is in the cubs scheme, what is the gift this year?
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My kid is in the cubs scheme, what is the gift this year?
There is a pack with a football, a pump, a water bottle (I think) and something else, which escapes me at the moment, but they don't send it to you with the card.
You have to either go and pick it up from the Villa Store - and this is possible only at certain times - or pay, I think, £5 (It was £10 for me as it has to be posted overseas) and send in the voucher you receive in the pack, with the Fan ID written on it.
Other than that, there are four match tickets included too.
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Thank you.
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I finally got mine on Monday. Ridiculous how long they took (or are taking), especially given that this is literally an A4 printed letter and a standard EFTPOS card with Aston Villa written on it. Ordered/paid for on 22/06/19...
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For all the good things the new owners have done, lots of stuff behind the scenes is still really, really poor.
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Mine arrived yesterday too. I never eat or drink in the ground so not sure how useful the card is for me.
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I know they are freebies but the pump for the kids ball didn’t even last long enough to inflate it before falling apart.
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Mine finally arrived yesterday!
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Are the kids packs in to collect now?
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They must be, saw loads of them at the Burnley game.
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Still waiting.
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Proudly packless pride participant.
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I've never had a house purchase that took as long as it has for the club to send out this plastic card.
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Claret Membership arrived whilst I was away on holiday. Can’t be sure of the date of posting or arrival but friend who ordered a week or so after mine still hasn’t received hers yet.
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Proudly packless pride participant.
I stand with you. United in our slight disappointment.
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Still waiting.
Same here.
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I’ve registered a birth, applied for, and just received my daughter’s passport (in Brexit impasse Britain) during the time you lot have been waiting.
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They’ll surely have to close the C&B members scheme for the time being, as we must have reached 9k, now. Lpool sold out in C&B members window. 30k sth, 9k C&B members and 3k away fans, 42k total.
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The thing that jumped out at me for that is there's now even different tiers for Claret members based on booking history.
It's great we're selling out every game, but you do have to wonder about the long term impacts of it being impossible for floating fans to get a ticket.
Not all claret members can even get a ticket, so we've gone way over 9k.
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Where were those fuckers when we were playing Rotherham? (Watching it on red button like me, probably).
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Still cardless. Is it because I don't pay taxes in the UK?
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Still waiting for 1 of our 4 too
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Just spoke to the ticket office and the problem is there were not enough cards printed as they didn't anticipate the demand. They also don't know when the next batch of membership cards will arrive so will continue to hurry up and wait for them.
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Just spoke to the ticket office and the problem is there were not enough cards printed as they didn't anticipate the demand. They also don't know when the next batch of membership cards will arrive so will continue to hurry up and wait for them.
The latest response to an e-mail from me -
We apologise for the delays in sending out membership cards. We have experienced persistent printing problems, but these have since been resolved. Printing and delivery has been well underway for some days now - we are prioritising those that have been waiting longest. We have thousands to get through, but our team are working hard to get these out as quickly as possible. I am unable to put a date on when this will be delivered to you, as it is a manual process.
In the meantime, you can still access tickets in the members' sale window and use the ticket voucher benefit of your membership card, as these benefits are linked to your fan ID rather than the physical card.
We're sorry for the inconvenience and thank you for your patience in the meantime.
If you have any further questions, please do not hesitate to get in touch.
Kind regards,
Rob
Ticket Office
Aston Villa Football Club
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Picked up the captains kit yesterday. Have to say fair do’s it's billion times better than I expected. Was anticipating some shit in a plastic bag but the boot bag is decent and my little girl is chuffed with it.
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Both my two were too. It was a struggle getting the cable ties off after my 7 year old had done them tight after spending the first half trying to get into it!!
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Haha yeah same! Immensely frustrating trying to remove it with my house keys before the game without elbowing anyone in the face!
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My nephew loves his but was somehow most excited to find that he is ‘Part of The Pride’ now!
He is a marketing man’s dream!
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Oh yes. My son was delighted to be Part of the Pride a couple of seasons ago. It cemented him in though, he could have ended up at Palace. His first ever game was a friendly at Palace - they were crap, but he came away interested. I realised that not only did I need to get him to the villa but that it wasn't much pricier than Palace, even with the train fare from Croydon included. His second game was the 3 0 thumping at Fulham in 2018. He had to stand on the seat to see, but his Part of the Pride hoody sealed it and he wouldn't support anyone else now. My daughter got in on the action last year.
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Oh yes. My son was delighted to be Part of the Pride a couple of seasons ago. It cemented him in though, he could have ended up at Palace. His first ever game was a friendly at Palace - they were crap, but he came away interested. I realised that not only did I need to get him to the villa but that it wasn't much pricier than Palace, even with the train fare from Croydon included. His second game was the 3 0 thumping at Fulham in 2018. He had to stand on the seat to see, but his Part of the Pride hoody sealed it and he wouldn't support anyone else now. My daughter got in on the action last year.
Have you noticed how ‘Part of the Park’ seems to have slipped away quietly?
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Oh yes. My son was delighted to be Part of the Pride a couple of seasons ago. It cemented him in though, he could have ended up at Palace. His first ever game was a friendly at Palace - they were crap, but he came away interested. I realised that not only did I need to get him to the villa but that it wasn't much pricier than Palace, even with the train fare from Croydon included. His second game was the 3 0 thumping at Fulham in 2018. He had to stand on the seat to see, but his Part of the Pride hoody sealed it and he wouldn't support anyone else now. My daughter got in on the action last year.
Have you noticed how ‘Part of the Park’ seems to have slipped away quietly?
As does "Part of the Pack" or "No sign of the Pack" "The Parts` not in the Pack" "The Packs` not in the Post"
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Mine arrived yesterday but no pack just a card in a letter.
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Mine arrived yesterday but no pack just a card in a letter.
That's disgusting, what an utter shambles. From the website:
With a membership, you will join The Pride - with access to a great range of benefits.
Benefits include:
A welcome pack*
A voucher for £10 off a home league game this season (selected fixtures)**
Priority ticket access for home & away matches
Access to Pride Rewards
Opportunities for exclusive competitions and experiences through Pride Rewards
Plus more benefits throughout the season
To find out more about Pride Rewards visit avfc.co.uk/rewards
Membership is £35 for the season.
Become #PartOfThePride!
* Your welcome pack will take up to 28 days to arrive.
28 days my arse, it's actually closer to 28 weeks!
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Mine arrived yesterday but no pack just a card in a letter.
That's disgusting, what an utter shambles. From the website:
With a membership, you will join The Pride - with access to a great range of benefits.
Benefits include:
A welcome pack*
A voucher for £10 off a home league game this season (selected fixtures)**
Priority ticket access for home & away matches
Access to Pride Rewards
Opportunities for exclusive competitions and experiences through Pride Rewards
Plus more benefits throughout the season
To find out more about Pride Rewards visit avfc.co.uk/rewards
Membership is £35 for the season.
Become #PartOfThePride!
* Your welcome pack will take up to 28 days to arrive.
28 days my arse, it's actually closer to 28 weeks!
I felt like that after all that wait and it's only posted in a letter they could have done that a lot quicker if they was only sending them out like that.
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The Corporate Hostility team are just as useless.
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The Corporate Hostility team are just as useless.
In what way?
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The Corporate Hostility team are just as useless.
In what way?
Yes, it would be interesting to see how the corporate side of things are fairing or why they are useless?
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The Corporate Hostility team are just as useless.
In what way?
Yes, it would be interesting to see how the corporate side of things are fairing or why they are useless?
Or how it fits into this thread
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4 months to the day, my card turns up. Exciting times. Am I right in thinking it's little more than a pre-paid card that the club are pushing in the hopes they can profit from people putting cash on to it then never spending it?
I expected slightly more from a 'welcome pack' than a card that'll never be used, and a letter for the recycling.
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It had a sticker last year and a pin badge the year before. Lost the pin badge but the stickers still adorn my fridge, oven and dishwasher! My wife won't let them near the windows or the car!
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The Corporate Hostility team are just as useless.
In what way?
Yes, it would be interesting to see how the corporate side of things are fairing or why they are useless?
You know, replying to an email without reading said email and answering a question that has not been asked. Then when having this pointed out, claiming that they have read the email and going onto demonstrate that they haven’t.
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My kids cards arrived a few weeks ago but we only got around to collecting the bags today. We were quite impressed - until my daughter put some water in her water bottle, got it wet, and saw the Villa badge come away. She's a bit disappointed now.
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Second Claret membership card finally appeared in the post this morning (approx 1 month after mine, and was ordered only a few days after).
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4 months to the day, my card turns up. Exciting times. Am I right in thinking it's little more than a pre-paid card that the club are pushing in the hopes they can profit from people putting cash on to it then never spending it?
I expected slightly more from a 'welcome pack' than a card that'll never be used, and a letter for the recycling.
This is why on wondered why people were getting so worked up about how long they were taking. We've known for a while it's the card only and the benefits are pretty much available on-line.
Even so, I do agree that it's very poor service by the club to have taken so long.
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Three months after ordering the cards they have shown up this morning …….
And what a lovely touch of customer service from the club - inside the package was a letter stating :
" We notice that you are resident on Merseyside and have not purchased a ticket for the Liverpool game at Villa Park - please accept our invitation to attend the match courtesy of the marketing team - you will be seated within the Executive Area of the Upper Trinity - prior to the match you will receive free Corporate Hospitality and be presented with a souvenir training gear package courtesy of our kit sponsor. Post match you will have the opportunity to meet a senior member of the Executive team as well as a player. Liverpool FC have agreed to afford you with the same hospitality at Anfield in the return fixture. We hope this goes some way to compensating you for the delay in receiving your membership card"
OK the last bit was made up …… our cards have arrived :)
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4 months to the day, my card turns up. Exciting times. Am I right in thinking it's little more than a pre-paid card that the club are pushing in the hopes they can profit from people putting cash on to it then never spending it?
I expected slightly more from a 'welcome pack' than a card that'll never be used, and a letter for the recycling.
This is why on wondered why people were getting so worked up about how long they were taking. We've known for a while it's the card only and the benefits are pretty much available on-line.
Even so, I do agree that it's very poor service by the club to have taken so long.
There's supposed to be a "welcome pack" as well.
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A mixed day on the cubs/clarets front. My pack still hasn’t arrived but my daughter got a birthday card from the club a full two weeks before her birthday.
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A mixed day on the cubs/clarets front. My pack still hasn’t arrived but my daughter got a birthday card from the club a full two weeks before her birthday.
It was for last year's birthday.
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A mixed day on the cubs/clarets front. My pack still hasn’t arrived but my daughter got a birthday card from the club a full two weeks before her birthday.
It was for last year's birthday.
Haha yeah, makes more sense now.
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The pack looks good but the pump doesn’t inflate the football. Don’t know if it’s one or both at fault.
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Pump fell apart in 3 seconds flat. Just put the pin on a bike pump. Bag is great for swimming lessons.
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I'm still packless, cardless, letterless, or whatever.
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Our pump did pump up the football. The football itself is really nice.
The bag is great for swimming & judo.
The water bottle is still watertight.
Guess we are lucky.
I am also delighted that the Villa hoodie I bought him at the same time as we went to collect his pack doesn’t appear to have been off his back since - he is wearing it in every photo I see of him!
...........although it would appear that Mr Amfy is still waiting to be officially ‘Part of the Pride’ - but that is probably as it should be!
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At least they seem to have prioritised sorting the Cubs packs, which is sensible even if it’s not ideal and doesn’t help Bad English ;-)
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I don't believe it; it arrived today! This is the pack: a letter and a chip and PIN card.
(https://i.ibb.co/6RNjqR4/IMG-20191104-180824.jpg)
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"We've got your welcome pack here..."
Where, a letter is not a welcome pack!
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"We've got your welcome pack here..."
Where, a letter is not a welcome pack!
Quite. They could have stuck a fridge magnet or a packet of stickers in. :-/
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Well, I still haven't got anything. If my letter doesn't contain some tat I'm going to be even more upset. Saying that, I did get a very nice free AVFC branded metal water bottle on Saturday.
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Well, at least I know I can put up to £200 on the card if I don't know what to do with my money .
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There was no pack for mine or my daughters.
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Part of the Packless.
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Small word of caution on the ecash – it's supposed to be set up so that your first transaction needs the PIN, and then all subsequent transactions don't.
Apparently Zoro, the company running the back-end bit of the process, have changed the system settings so that every fifth transaction needs the PIN. They didn't tell anyone at the club this, which didn't go down well.
It's the same on season cards. Mine's been declined the last two occasions, and it was only the manager in the Holte Pub on Saturday who told me why. He reckons loads of people have run into the same problem.
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The kid's gift looks great. My lad was excited about taking his water bottle into school today but when I came to fill it up the stickers have already come off. The pumps don't work in either his or his sister's pack and the balls won't blow up. The bag itself and the captain's armband are great. Last year, their packs had stickers, a badge, a card this year, as others have said, it's a letter. In general, I think the club is doing a lot of important things right, but this cubs/claret business is a clusterfuck.
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Mine arrived today!
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The balls blew up when I used a proper pump
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Anyone else been told their 2017/18 Pride Rewards expire at 4pm, only to find that they aren't showing on your account? Seems a bit of a cock up to me
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I had made sure I spent mine so it was a surprise. As was finding the 250 extra points they had added.
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Friday December 6th 2019. I've still not received mine yet.
I get that its only a card but how long can it take to send out?
The wait continues.............
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A mate's just posted a shot of his lad with a Cubs Christmas card from the club. Shame the front says MERRY CHIRSTMAS.
(https://i.ibb.co/VmLxyk5/ELIomic-XUAE8-Bw-U.png) (https://ibb.co/VmLxyk5)
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Find him some of those 'Gowans' baubles for a true Villa Chirstmas.
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A mate's just posted a shot of his lad with a Cubs Christmas card from the club. Shame the front says MERRY CHIRSTMAS.
(https://i.ibb.co/VmLxyk5/ELIomic-XUAE8-Bw-U.png) (https://ibb.co/VmLxyk5)
Jesus Christ Villa.
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A mate's just posted a shot of his lad with a Cubs Christmas card from the club. Shame the front says MERRY CHIRSTMAS.
(https://i.ibb.co/VmLxyk5/ELIomic-XUAE8-Bw-U.png) (https://ibb.co/VmLxyk5)
Jesus Christ Villa.
Jesus Chirst surely
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Friday December 6th 2019. I've still not received mine yet.
I get that its only a card but how long can it take to send out?
The wait continues.............
If you’re on Twitter, tell Aston Villa Support, and they should sort it. Did it myself about a month ago. ( that was from a June purchase!)
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A mate's just posted a shot of his lad with a Cubs Christmas card from the club. Shame the front says MERRY CHIRSTMAS.
(https://i.ibb.co/VmLxyk5/ELIomic-XUAE8-Bw-U.png) (https://ibb.co/VmLxyk5)
Jesus Christ Villa.
Jesus Chirst surely
Very good
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Piss poor though isn't it? I mean, who is running this, the apprentice candidates?
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Final claret membership card arrived today, whoop! It's only taken 7 months!
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Any news on Claret Memberships? I've still got mine but is it still going?
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Any news on Claret Memberships? I've still got mine but is it still going?
I would like to know. Have 2, and didn't even get to use the ticket price discount on one of them last time around. Should really be reinstated, with a pro rata cost reduction.
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Any news on Claret Memberships? I've still got mine but is it still going?
I would like to know. Have 2, and didn't even get to use the ticket price discount on one of them last time around. Should really be reinstated, with a pro rata cost reduction.
That AVFC Support Twitter page has said that news about Memberships will be announced shortly.........Maybe after the season tickets are all sorted
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Ah cheers!
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
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I don't think so, there's a season ticket waiting list. I would join that, too, if you are wanting a season ticket.
https://tickets.avfc.co.uk/subscriptions
Edit: sorry misread your post, thought you were on about season tickets not away ones.
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
I think in theory yes, but with 30,000 season ticket holders away tikets are very unlikely to get down to Claret members. However, Claret members have certainly managed to secure Wembley tickets in the last few years and oviously much better chance of getting tickets for any other big games too. If I wasn't a ST holder I'd say Claret membership was a no brainer.
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
I think in theory yes, but with 30,000 season ticket holders away tikets are very unlikely to get down to Claret members. However, Claret members have certainly managed to secure Wembley tickets in the last few years and oviously much better chance of getting tickets for any other big games too. If I wasn't a ST holder I'd say Claret membership was a no brainer.
Strong agree. They get you first priority for those 9k odd home tickets after season tickets. Virtually no chance on aways though, I’m a ST holder with about 3 aways on my record and I struggle to get away tickets.
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Are memberships available yet? When you click that option on the site is says to click below to purchase memberships but there is nothing there to click.
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Are memberships available yet? When you click that option on the site is says to click below to purchase memberships but there is nothing there to click.
No mate the club are sorting the season tickets out first and then will need to sort out the refunds on the memberships from 2019 to 2020 and then they will put the memberships for 2021 to 2022 on sale
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Are memberships available yet? When you click that option on the site is says to click below to purchase memberships but there is nothing there to click.
No mate the club are sorting the season tickets out first and then will need to sort out the refunds on the memberships from 2019 to 2020 and then they will put the memberships for 2021 to 2022 on sale
Did we finally receive a member card of any sorts ? It was late into 19/20 season & still hadnt recieved anything.
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Are memberships available yet? When you click that option on the site is says to click below to purchase memberships but there is nothing there to click.
No mate the club are sorting the season tickets out first and then will need to sort out the refunds on the memberships from 2019 to 2020 and then they will put the memberships for 2021 to 2022 on sale
Did we finally receive a member card of any sorts ? It was late into 19/20 season & still hadnt recieved anything.
Not sure to be honest mate, sorry
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Are memberships available yet? When you click that option on the site is says to click below to purchase memberships but there is nothing there to click.
No mate the club are sorting the season tickets out first and then will need to sort out the refunds on the memberships from 2019 to 2020 and then they will put the memberships for 2021 to 2022 on sale
Did we finally receive a member card of any sorts ? It was late into 19/20 season & still hadnt recieved anything.
I received mine in the 19/20 season.
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I bought claret membership after promotion - fantastic value, for £35, effectively allowing me to obtain tickets to four or so home games per season - good for me. However, I'm not sure what my status actually is now, being confused by this digital membership malarkey that's been introduced more recently (which I've also signed up to, or so I believe!).
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I bought claret membership after promotion - fantastic value, for £35, effectively allowing me to obtain tickets to four or so home games per season - good for me. However, I'm not sure what my status actually is now, being confused by this digital membership malarkey that's been introduced more recently (which I've also signed up to, or so I believe!).
I totally agree.
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I bought claret membership after promotion - fantastic value, for £35, effectively allowing me to obtain tickets to four or so home games per season - good for me. However, I'm not sure what my status actually is now, being confused by this digital membership malarkey that's been introduced more recently (which I've also signed up to, or so I believe!).
I can read my old ticket history, but can't seem to get into anything else or find any record of my Claret cards. can someone also remind me of the benefits of the original Claret cards, because I think some were in effect still unused when we went into lockdown.
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I bought claret membership after promotion - fantastic value, for £35, effectively allowing me to obtain tickets to four or so home games per season - good for me. However, I'm not sure what my status actually is now, being confused by this digital membership malarkey that's been introduced more recently (which I've also signed up to, or so I believe!).
I know I'm woefully old-fashioned but I can't for the life of me see what's such good value about paying for something that gives you nothing except the opportunity to buy something else.
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I bought claret membership after promotion - fantastic value, for £35, effectively allowing me to obtain tickets to four or so home games per season - good for me. However, I'm not sure what my status actually is now, being confused by this digital membership malarkey that's been introduced more recently (which I've also signed up to, or so I believe!).
I know I'm woefully old-fashioned but I can't for the life of me see what's such good value about paying for something that gives you nothing except the opportunity to buy something else.
It’s all about priority Dave, after STs they get first dibs on the remaining home tickets and with pretty much sell outs of all games before we got lockdown I can see the attraction.
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It's paying to jump the queue. Bit like a fast pass at Alton Towers. Bloody annoying when other people have them, but if you want to get to the front of the queue you've got no choice.
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The Cubs membership is good value - last time it included 4 match tickets and a load of free stuff, so worth a lot more than the £25 we paid for it. Claret membership doesn't offer much other than the right to buy tickets, but unfortunately that seems to be the way of the world now. Virtually all teams or sporting venues where demand is likely to outstrip supply have these schemes in place.
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The £35 fee also included £10 off the first ticket you bought with the membership, so £25 really. For those keen to be able to go to a game or games, but for whom a season ticket wasn't viable or possible, the membership was the proverbial no-brainer.
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Like Alton Towers and like everywhere else it seems just another way of taking easy money from a captive audience. but as the Lactose Lothario said, that's the way of the modern world.
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
Me too.
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I've been looking at this on the official site. Does Claret membership get you next in queue for away tickets after season ticket holders?
yes, but very rarely got to that stage in 19/20 (first season back in the PL).
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
I never managed to get free tickets for my cub anyway because they are only free if they are in the family area and it was always impossible to get into the family area!
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
I've not had an invitation (yet!). Is is still £35 for a year/season?
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
I've not had an invitation (yet!). Is is still £35 for a year/season?
I paid £42
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Had invitation to renew membership today. Done. No free tickets for the kids now though.
I've not had an invitation (yet!). Is is still £35 for a year/season?
I paid £42
It's £40 for U65's and £30 for O65's with a 20% discount if you are renewing + £2.95 for P&P. No £10 off a ticket now. So it's cost my 2 sons £34.95 each and me £26.95 (I'm a wrinklie !)
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Thanks. Did you all get an email from the club, inviting you to renew?
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I haven't had an email
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It was my son who got the email. I think my email preferences may be set to get lost. His all go to my email anyway as he's only 9.
Looks to be more stuff this year though. And you can get a no priority purchase membership for 30 quid. And a women's team one.
Cubs is split into 3 to 11 and 12 to 17. With a free version for the under 3s.
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What's the timeframe for renewing? Currently the website doesn't have an option to buy one.
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My claret membership runs out in August 2022. Probably why I haven't had an email.
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It's live again today. I've had an email prompt and just registered.
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It's live again today. I've had an email prompt and just registered.
Thanks. Good info. I hadn't received an email.
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I didn't get an email but got a link from a relative and managed to book one the other day. My membership is now showing on my account (took a couple of days). Now eagerly awaiting ticket news for first home match of the season.
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I forgot to add the discount voucher so I paid full price never mind I was eager to buy it.
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My claret membership runs out in August 2022. Probably why I haven't had an email.
Don't think that is correct BE. If you bought in 2019, the cards issued I think expired in 2022. Mine expires 07/22. But the actual membership benefits were only for the 2019/2020 season I think.
I haven't had a reminder email. Tried to renew on website, but gives me nowhere to enter discount code for 2019/2020 membership.
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Got mine on 4 Nov 2019.
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Updated my membership last night. I hadn’t had any mails from the cub asking me to renew though.
£34 when you use the renewing customer code RENEWFAN20. No real incentives apart from being able to buy tickets (no money off first ticket this time) but what choice have you got?
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40 quid for the right to buy a ticket. The other 'benefits' are pathetic.
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You don't have to pay 40 quid for the right to buy a ticket. You can take your chances with general sale!
I've had a membership since championship days - bought it to get the right to buy away tickets for Fulham. Got me back into going to Villa Park after donkeys years and my lad into being a Villa fan and got us to Wembley twice. Will renew as long as the children want to come with me - they like being members.
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You don't have to pay 40 quid for the right to buy a ticket. You can take your chances with general sale!
I've had a membership since championship days - bought it to get the right to buy away tickets for Fulham. Got me back into going to Villa Park after donkeys years and my lad into being a Villa fan and got us to Wembley twice. Will renew as long as the children want to come with me - they like being members.
Logged on at 17.05 to try and get 2 Brentford tickets and didn’t get on til 17.20. Not many tickets about in the Holte just singles by the time I got on. Don’t think they’ll be many left for general sale and this is only against Brentford.
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I'm leaving it a couple of matches. Hopefully the novelty wears off.
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Doubt many tickets will go to general sale this season
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Logged on for 5 pm and got 3 tickets for Newcastle and 2 for Brentford. No chance of getting these tickets together in the Holte, so am in P2 in Upper DE. I agree that not many are going to general sale this season.
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Totally forgot about this. Is it best to get Claret membership again this season? Is there a cut off date for buying Claret membership?
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Totally forgot about this. Is it best to get Claret membership again this season? Is there a cut off date for buying Claret membership?
I don't know of any cut off date for buying the membership, however (and I do stand to be corrected here) I think you have to be a member for 72 hours before you can buy a ticket for a game; hence, you might as well now wait until the tickets for Newcastle and Brentford go on general sale, this Friday at 5pm, to see how the ground lies before deciding whether or not a membership would be worthwhile. For me personally, being almost solely interested in going to non-televised games being played at 3pm on a Saturday afternoon, the membership is decent value and makes it easier to plan things like train travel to a game.
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Seattle Villain was right in the end.
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Doubt many tickets will go to general sale this season
Plenty of tickets left in the upper Trinity for the Newcastle game but very few tickets available for the rest of the stadium.
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Totally forgot about this. Is it best to get Claret membership again this season? Is there a cut off date for buying Claret membership?
I don't know of any cut off date for buying the membership, however (and I do stand to be corrected here) I think you have to be a member for 72 hours before you can buy a ticket for a game; hence, you might as well now wait until the tickets for Newcastle and Brentford go on general sale, this Friday at 5pm, to see how the ground lies before deciding whether or not a membership would be worthwhile. For me personally, being almost solely interested in going to non-televised games being played at 3pm on a Saturday afternoon, the membership is decent value and makes it easier to plan things like train travel to a game.
Nice one. Just had a quick look at the ticket office and there’s also a 20% discount code available for anyone that had 2019/2020 membership so it should be just £32 which I think is reasonable in the grand scheme of things. I’ll be getting it sorted asap.
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My claret membership runs out in August 2022. Probably why I haven't had an email.
Don't think that is correct BE. If you bought in 2019, the cards issued I think expired in 2022. Mine expires 07/22. But the actual membership benefits were only for the 2019/2020 season I think.
I haven't had a reminder email. Tried to renew on website, but gives me nowhere to enter discount code for 2019/2020 membership.
Thanks for that. My card says expiry in 2022 but the Claret Membership benefits were indeed only for a year. Once I logged in to my account I could see that you were right. Anyway, I've just renewed it. I don't know when I'll be able to fly over and see a game given the covid rules but hey ho! UTV and FTGDT!
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Why can’t I buy tickets for the Everton game? I bought my Claret membership and received the membership pack, but all I get is the “coming soon” button on ticket office. More info shows Claret members could buy tickets from Monday 6th September but there simply isn’t an option to buy.
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Have you set up and logged into the digital membership thing ?
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Yeah did that when I first purchased the Claret membership so it’s all sorted as far as I know.
Edit: ignore that…I clicked on “pride rewards” and it made me login again, and this seems to have forced it through and now have the option to buy tickets 👍
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Have you set up and logged into the digital membership thing ?
Which is way too messy and not user friendly at all.
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Have you set up and logged into the digital membership thing ?
Which is way too messy and not user friendly at all.
Agreed. Couldn’t get it to work at all on Safari, and only managed it after faffing around on Google Chrome. A few weeks later after purchasing the Claret membership on my MacBook and I have to do the whole linking digital accounts bolx to get it work on my iPhone via the AVFC app. The instructions are next to useless too, as all the link did was open another tab to send me around in circles to open the same link and open another tab again.
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I'm puzzled can anyone confirm something....I'm a member and looking at the site for Wolves tickets it allows me to buy a ticket for me but also assign one to my son next to my seat who is not a member but has an ID - is that right ?
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I'm puzzled can anyone confirm something....I'm a member and looking at the site for Wolves tickets it allows me to buy a ticket for me but also assign one to my son next to my seat who is not a member but has an ID - is that right ?
I don't think so. Are you sure you didn't accidentally buy one for the U23 game v Wolves which is also for sale?
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I'm puzzled can anyone confirm something....I'm a member and looking at the site for Wolves tickets it allows me to buy a ticket for me but also assign one to my son next to my seat who is not a member but has an ID - is that right ?
I don't think so. Are you sure you didn't accidentally buy one for the U23 game v Wolves which is also for sale?
Nope I've had the email confirmation too ! Weird.
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Online for Claret, Villan, Cub and Little Villan Members available online from 5pm today. You may have found a glitch in the matrix if you can buy one for a non-member.
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Does anybody know of a contact number at Villa Park for issues in purchasing memberships(cubs) ?
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Does all this membership gubbins mean you cant pick up a client reference now from attending a general sale game ?
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Does all this membership gubbins mean you cant pick up a client reference now from attending a general sale game ?
You still have a reference, whether or not you are a member. If you are a member, you link the two together.
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Can’t find this information on ticket office so hopefully one of you can advise.
Friend has just bought her Claret membership but is also trying to buy a Cub membership for a child. Does the child need a separate email and fan ID in order for an adult/parent to be able to buy memberships and tickets for them?
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Yes - it’s a bit of a pain. You have to be 13 to have an email address, but, regardless of age, your ‘cub’ will need a separate email address to register their fan ID & get a digital membership in order to buy tickets.
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Thanks amfy 👍
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For what it’s worth, gmail accounts ignore dots so Johnsmith@gmail.com, John.smith@gmail.com, and j.o.hnsmith@gmail.com will all arrive at the same inbox.
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Yes - it’s a bit of a pain. You have to be 13 to have an email address, but, regardless of age, your ‘cub’ will need a separate email address to register their fan ID & get a digital membership in order to buy tickets.
Apple, Google and Microsoft all have mechanisms for children to have parental controlled email addresses.
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Yes - it’s a bit of a pain. You have to be 13 to have an email address, but, regardless of age, your ‘cub’ will need a separate email address to register their fan ID & get a digital membership in order to buy tickets.
Apple, Google and Microsoft all have mechanisms for children to have parental controlled email addresses.
Having said that, I have more than one email address and use one for me, one for my son and my wife's for my daughter.
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There used to be such thing as a heroes & villains email address! Do these still exist?