Heroes & Villains, the Aston Villa fanzine

Heroes & Villains => Heroes Discussion => Topic started by: dave.woodhall on November 05, 2018, 03:04:16 PM

Title: Fan Consultation Group
Post by: dave.woodhall on November 05, 2018, 03:04:16 PM
Sorry for the short notice but does anyone want anything brought up at the next meeting?
Title: Re: Fan Consultation Group
Post by: Drummond on November 05, 2018, 03:51:45 PM
Replica shirt lead time perhaps? I thought the deal with Fanatics was supposed to present an almost instantaneous response to demand?

The Lions' Clubs representation and involvement. From my understanding there are some weird rules whereby the Chairman of each club is required to sign a document that takes responsibility for the actions of their members at all times. Which is ridiculous. The communication following a recent ban of a Chairman from the Steering Group, and response from the Club Liaison Officer was poor.

In short, why should all chairs go along with what a minority of longer serving chairs want?
Title: Re: Fan Consultation Group
Post by: wittonwarrior on November 05, 2018, 04:54:31 PM
The new queuing system in operation at the Holte  End where you have to go through a  funnel before the turnstiles - slows everything down.

Plus the queues  and entry to the Holte Suite -  certainly needs looking at as there are people lined up outside  waiting to get in when quite clearly the Suite is not full.
Title: Re: Fan Consultation Group
Post by: ChicagoLion on November 05, 2018, 04:59:04 PM
AVTV.
Title: Re: Fan Consultation Group
Post by: dalians umbrella on November 05, 2018, 05:17:43 PM
Sound system in the Doug Ellis upper (central) - can't hear a word being said. People get presented on the pitch and I have no idea who they are or why I'm clapping. It's been like it for years.
Title: Re: Fan Consultation Group
Post by: Border villan on November 05, 2018, 07:33:29 PM
The catering in the Doug Ellis lower is a shambles. One of us has to go down on the 40 minute mark to join the queue. Several times we have still not been served by the start of the second half. Other clubs seem to manage this task that constantly eludes the Villa.
Title: Re: Fan Consultation Group
Post by: GordonCowansisthegreatest on November 05, 2018, 07:34:53 PM
AVTV.
Can we have a commentary for radio?
I'm fed up with listening to silent stretches, as though they think I can see what is going on.
Title: Re: Fan Consultation Group
Post by: KRS on November 05, 2018, 07:51:36 PM
New owners, same question...any plans in the pipeline for replacing the current badge?

On the subject of kits, with their affiliation to Adidas, will they be sticking with Luke or switching kit manufacturer?

Catering: why are they incapable of introducing a simple common sense approach to serving beers before the game and at half time...they could quite easily determine demand and have a few hundred pints pulled for a much quicker service.
Title: Re: Fan Consultation Group
Post by: London Villan on November 05, 2018, 07:53:29 PM
The catering in the Doug Ellis lower is a shambles. One of us has to go down on the 40 minute mark to join the queue. Several times we have still not been served by the start of the second half. Other clubs seem to manage this task that constantly eludes the Villa.

The staff even struggle to open bottles of lager in the lower Trinity.
Title: Re: Fan Consultation Group
Post by: Pvb1968 on November 05, 2018, 07:58:44 PM
Plans to encourage more fans from minority backgrounds, especially black fans from the local area. As a season ticket holder I want special deals galore to intice a bigger percentage of fans from all nationalities.
Also is the plan for the area still a going concern. My mate Pete sits next to me and my lads and is one of a very few black fans around us, that has to change.
Title: Re: Fan Consultation Group
Post by: Pvb1968 on November 05, 2018, 08:06:55 PM
Is that umbro away shirt that I had in 1979 still available, I only ask because I'm 50 in a couple of weeks and somebody might be trying to buy it for me 😊
Title: Re: Fan Consultation Group
Post by: The Edge on November 05, 2018, 08:30:00 PM
Plans to encourage more fans from minority backgrounds, especially black fans from the local area. As a season ticket holder I want special deals galore to intice a bigger percentage of fans from all nationalities.
Also is the plan for the area still a going concern. My mate Pete sits next to me and my lads and is one of a very few black fans around us, that has to change.
Great shout. I'll second that.
Title: Re: Fan Consultation Group
Post by: Ad@m on November 05, 2018, 08:43:34 PM
The catering in the Doug Ellis lower is a shambles. One of us has to go down on the 40 minute mark to join the queue. Several times we have still not been served by the start of the second half. Other clubs seem to manage this task that constantly eludes the Villa.

It's the same in the Lower Holte. It's physically impossible to buy anything at half time without missing part of the game which is frankly unacceptable.
Title: Re: Fan Consultation Group
Post by: SoccerHQ on November 05, 2018, 08:55:33 PM
Yeah I sat in the Upper Witton a couple of times last year and the PA was inaudible. Does seem to have improved a fair bit in the North at the point it was screeching in announcements on Friday.
Title: Re: Fan Consultation Group
Post by: Marlon From Bearwood on November 05, 2018, 09:32:01 PM
I echo the frustrations around catering, and every customer being served (painfully slowly) by two staff members.

But one thing that really annoys me (and I appreciate some will see this as a minor point) is the fact that you are still not allowed to keep the top on your bottle of water or pop, so instead have to constantly hold it, without a lid. Upon entering VP this season my 9 year old son had a bottle of water taken from his back pack and the lid removed (rendering it worthless unless he wanted to down it in one or hold it all afternoon).

I took this up with the steward who said it’s in case the full bottle gets used as a missile! FFS it’s no longer the 80s, and this was the North Stand upper! And I can vouch from experience that most other clubs no longer enforce this rule.
Title: Re: Fan Consultation Group
Post by: frank black on November 05, 2018, 09:40:53 PM
4g EE please
Title: Re: Fan Consultation Group
Post by: eamonn on November 05, 2018, 09:41:14 PM
Is the modest Sky live revenue worth pissing off fans on a regular basis? There are other teams they can pick more frequently!!
Title: Re: Fan Consultation Group
Post by: amfy on November 05, 2018, 10:31:38 PM


But one thing that really annoys me (and I appreciate some will see this as a minor point) is the fact that you are still not allowed to keep the top on your bottle of water or pop, so instead have to constantly hold it, without a lid. Upon entering VP this season my 9 year old son had a bottle of water taken from his back pack and the lid removed (rendering it worthless unless he wanted to down it in one or hold it all afternoon).

I took this up with the steward who said it’s in case the full bottle gets used as a missile! FFS it’s no longer the 80s, and this was the North Stand upper! And I can vouch from experience that most other clubs no longer enforce this rule.

They have answered this at a previous meeting and it only applies to ‘single use’ bottles. Hence the anomaly of being able to take a heavy flask in, but not be able to keep a lid on a small bottle of coke. The thought process is that people are less likely to throw items which have cost a bit more and they would like to use again. So - apart from the previous suggestion that people have made of taking your own lid and keeping it elsewhere on entry, which always has the off chance of being found, the approved solution is to bring a re-usable plastic bottle - the kind kids have in their lunch box or you use in the gym. Those are allowed and you are welcome to transfer any drink into them.

You can say it’s not the 80s - but sadly the type of shitty behaviour that put these daft rules there in the first place does seem to be on the rise again unfortunately.
Title: Re: Fan Consultation Group
Post by: nodge on November 05, 2018, 10:36:38 PM
I echo the frustrations around catering, and every customer being served (painfully slowly) by two staff members.

But one thing that really annoys me (and I appreciate some will see this as a minor point) is the fact that you are still not allowed to keep the top on your bottle of water or pop, so instead have to constantly hold it, without a lid. Upon entering VP this season my 9 year old son had a bottle of water taken from his back pack and the lid removed (rendering it worthless unless he wanted to down it in one or hold it all afternoon).

I took this up with the steward who said it’s in case the full bottle gets used as a missile! FFS it’s no longer the 80s, and this was the North Stand upper! And I can vouch from experience that most other clubs no longer enforce this rule.

I could never understand how they’d take the top off your bottle of pop but you could take a scalding hot flask of coffee in.

Edit: just read Amfy’s post
Title: Re: Fan Consultation Group
Post by: Nastylee on November 05, 2018, 10:44:23 PM
FFP- What happens if we miss out again?
Title: Re: Fan Consultation Group
Post by: TheMalandro on November 05, 2018, 11:20:02 PM
Can we jet wash the North and paint the train station?
Title: Re: Fan Consultation Group
Post by: Gareth on November 06, 2018, 12:58:38 AM
Another one banging the drum ref catering in the Upper Doug.

What review is undertaken with the supplier or internally if not outsourced regarding the catering provision? Surely they can’t see it as a successful operation when many potential customers just can’t be bothered to spend the money they were willing to?  1) the range of goods is underwhelming 2) the kids behind the counter in the main have absolutely nothing going on betw the ears whilst serving, appreciate that it is minimum wage but surely there is a standard expected beyond just turning up 3) the concourse is obv very congested have any efforts been put in to investigate some type of snaked barriers to give the queue some order and allow others to move past the queue 4) on a similar note there are loads of stewards in the stand before the game / half time might it be useful to deploy some of them moving people away from catering outlets once they have purchased.

Also, 4g - talking to some seems Vodafone is ok, I know O2 is pointless even taking phone in - any plans to bring others on board?

Sign we won one...had to find something to moan at :-)
Title: Re: Fan Consultation Group
Post by: WALTERS WARRIORS on November 06, 2018, 03:01:48 AM
WHAT ARE THE CHANCES OF OPENING THE LIONS BAR ??? HAD GREAT TIMES IN THERE FOR YEARS. WE ARE SIMPLY GIVING MONEY TO THE OTHER LOCAL PUBS WHICH ARE TOTALLY RAMMED MATCHDAY ???
Title: Re: Fan Consultation Group
Post by: FrankyH on November 06, 2018, 06:18:37 AM
Another one banging the drum ref catering in the Upper Doug.

What review is undertaken with the supplier or internally if not outsourced regarding the catering provision? Surely they can’t see it as a successful operation when many potential customers just can’t be bothered to spend the money they were willing to?  1) the range of goods is underwhelming 2) the kids behind the counter in the main have absolutely nothing going on betw the ears whilst serving, appreciate that it is minimum wage but surely there is a standard expected beyond just turning up 3) the concourse is obv very congested have any efforts been put in to investigate some type of snaked barriers to give the queue some order and allow others to move past the queue 4) on a similar note there are loads of stewards in the stand before the game / half time might it be useful to deploy some of them moving people away from catering outlets once they have purchased.

Also, 4g - talking to some seems Vodafone is ok, I know O2 is pointless even taking phone in - any plans to bring others on board?

Sign we won one...had to find something to moan at :-)

If they poured a load of pints of beer 10 minutes before half time , you wouldn't have to wait for ages in the queue . I am sure it would speed up the operation , and it's a simple thing to do.
Title: Re: Fan Consultation Group
Post by: Archie on November 06, 2018, 08:40:37 AM
Thank you Dave for this opportunity.
The latin Lions, which I represent, would be happy to restore the great old tradition of the player of the year award.
At the end of the season, in occasion of the last home match, each fansclub that was interested to do it was allowed to present the players that were internally nominated with the player of the year and the young player of the year award (normally a plaque with the name of the players and the logo of the fans club).   
Thanks.
Title: Re: Fan Consultation Group
Post by: Drummond on November 06, 2018, 09:31:12 AM
Can we jet wash the North and paint the train station?

Oi, we're actually quite clean up here you know!
Title: Re: Fan Consultation Group
Post by: West Derby Villan on November 06, 2018, 11:17:39 AM
Another one for new owners same question slot,

My daughter bought me a "paving slab" for my fiftieth. On recent inspection the writing is indecipherable along with about a dozen others. Will these be repaired Or replaced
Title: Re: Fan Consultation Group
Post by: The Edge on November 06, 2018, 11:33:07 AM
Can we jet wash the North and paint the train station?
The North Stand desperately needs re-building. Jet washing it would probably dislodge the tatty concrete facade. When you say the train station I assume you mean the road bridge at witton? That certainly is in a sorry state.
Title: Re: Fan Consultation Group
Post by: stuart445 on November 07, 2018, 10:16:24 AM
Another one banging the drum ref catering in the Upper Doug.

What review is undertaken with the supplier or internally if not outsourced regarding the catering provision? Surely they can’t see it as a successful operation when many potential customers just can’t be bothered to spend the money they were willing to?  1) the range of goods is underwhelming 2) the kids behind the counter in the main have absolutely nothing going on betw the ears whilst serving, appreciate that it is minimum wage but surely there is a standard expected beyond just turning up 3) the concourse is obv very congested have any efforts been put in to investigate some type of snaked barriers to give the queue some order and allow others to move past the queue 4) on a similar note there are loads of stewards in the stand before the game / half time might it be useful to deploy some of them moving people away from catering outlets once they have purchased.

Also, 4g - talking to some seems Vodafone is ok, I know O2 is pointless even taking phone in - any plans to bring others on board?

Sign we won one...had to find something to moan at :-)

If they poured a load of pints of beer 10 minutes before half time , you wouldn't have to wait for ages in the queue . I am sure it would speed up the operation , and it's a simple thing to do.


This is probably the only way to do it, when I attend Wasps games they have 3 people taking the orders whilst a whole load of people are just pouring the beers not to order just pouring one after another so when you order the beer is already there. Its real ale that I get there though so I'm not sure how it'll work with lager regarding them going warm etc but I can't see anything else working as the queues go down extremely rapidly at the Wasps in my experience
Title: Re: Fan Consultation Group
Post by: PGW on November 07, 2018, 10:58:52 AM
When i was at Ashes in 2007 in both MCG & SCG they would have plasic glasses under about 10 pumps so one person would pull them
and another staff member would just transfer to sales area where they would be continually being moved by servers. Moved long queues
through in minutes.
Have seen over here since so quite simple to implement
Title: Re: Fan Consultation Group
Post by: Rudy Can't Fail on November 07, 2018, 12:29:14 PM
AVTV might be better if they had some sound to it. The recording volume is extremely low even with the volume at max.

Manager Pre-Match Press Conference - any chance of extending it to include the Q&A from the press? Other clubs do it and is far more entertaining and informative than the 5 minutes of scripted Q&As from a club official.
Title: Re: Fan Consultation Group
Post by: montague on November 07, 2018, 01:48:06 PM

But one thing that really annoys me (and I appreciate some will see this as a minor point) is the fact that you are still not allowed to keep the top on your bottle of water or pop, so instead have to constantly hold it, without a lid. 

Simple solution to this is to carry a spare lid
Title: Re: Fan Consultation Group
Post by: The Moose on November 07, 2018, 03:13:04 PM
Take the top off, keep it in your hand is good. Done it for years.
Title: Re: Fan Consultation Group
Post by: in exile on November 07, 2018, 04:02:19 PM
The water (used on concession outlets throughout the Trinty) for making hot drinks is not very hot.
If that can be addressed it would be appreciated
Title: Re: Fan Consultation Group
Post by: montague on November 07, 2018, 05:34:56 PM
This is starting to feel like the old General Krulak thread
Title: Re: Fan Consultation Group
Post by: olaftab on November 07, 2018, 05:46:03 PM
Can we jet wash the North and paint the train station?

Oi, we're actually quite clean up here you know!
Yes qute. I always have a shower before heading for my seat in T2.
Title: Re: Fan Consultation Group
Post by: olaftab on November 07, 2018, 05:48:06 PM
4g EE please
3g/4g on 02 is much worse than last season in Upper North. Almost no internet connection at all.
Title: Re: Fan Consultation Group
Post by: olaftab on November 07, 2018, 05:49:50 PM
Another weighty topic from me:)
Can we have chips to buy in the upper North at HT please?
Title: Re: Fan Consultation Group
Post by: SashasGrandad on November 07, 2018, 05:56:58 PM
4g EE please
3g/4g on 02 is much worse than last season in Upper North. Almost no internet connection at all.

o2 is totally useless in Upper Deadly Doug - can't phone, text or use internet
Title: Re: Fan Consultation Group
Post by: GordonCowansisthegreatest on November 07, 2018, 06:11:50 PM
AVTV might be better if they had some sound to it. The recording volume is extremely low even with the volume at max.

Manager Pre-Match Press Conference - any chance of extending it to include the Q&A from the press? Other clubs do it and is far more entertaining and informative than the 5 minutes of scripted Q&As from a club official.
Seconded
Title: Re: Fan Consultation Group
Post by: Toronto Villa on November 07, 2018, 06:40:47 PM
AVTV might be better if they had some sound to it. The recording volume is extremely low even with the volume at max.

Manager Pre-Match Press Conference - any chance of extending it to include the Q&A from the press? Other clubs do it and is far more entertaining and informative than the 5 minutes of scripted Q&As from a club official.

agree on both. AVTV is a disaster. It's going on 2019 and every week there is a very basic technical issue. And it varies week to week as to what the issue might be. And also on the press conference, it's ludicrously short. Give us the whole thing or give us a more detailed extended version. But today you can barely hear the questions, the footage is shoddy and it lasts a few minutes. Not good enough at all.
Title: Re: Fan Consultation Group
Post by: eamonn on November 07, 2018, 08:08:03 PM
This is starting to feel like the old General Krulak thread

Yeah but look where that got us.
Title: Re: Fan Consultation Group
Post by: Ad@m on November 07, 2018, 08:21:24 PM
Another weighty topic from me:)
Can we have chips to buy in the upper North at HT please?

I miss the old chip butty!
Title: Re: Fan Consultation Group
Post by: dave.woodhall on November 07, 2018, 09:49:06 PM
Another weighty topic from me:)
Can we have chips to buy in the upper North at HT please?

I miss the old chip butty!

I think that's because there isn't enough of an air extraction system up there.
Title: Re: Fan Consultation Group
Post by: stargazer on November 07, 2018, 11:59:49 PM
Are there any plans to increase the number of wheelchair spaces at Villa Park?
Title: Re: Fan Consultation Group
Post by: Drummond on November 08, 2018, 10:27:36 AM
This is starting to feel like the old General Krulak thread

Whimper fiddling?


oops, sorry Mazrim.
Title: Re: Fan Consultation Group
Post by: andyh on November 09, 2018, 12:34:54 PM
Not sure when this meeting is taking place or if it’s already happened, but there is a report on twitter (I know, I know) that talks about the stadium being ‘rebranded’ in 2019 although it will retain Villa Park in the name.
Is there any truth in this and is it a done deal?

I’m not particularly upset at the thought,especially not after the precipice we were on in the summer, but it would be good to know if it’s going to happen.
Title: Re: Fan Consultation Group
Post by: Drummond on November 09, 2018, 01:42:40 PM
Not sure when this meeting is taking place or if it’s already happened, but there is a report on twitter (I know, I know) that talks about the stadium being ‘rebranded’ in 2019 although it will retain Villa Park in the name.
Is there any truth in this and is it a done deal?

I’m not particularly upset at the thought,especially not after the precipice we were on in the summer, but it would be good to know if it’s going to happen.

Having read Der Spiegel articles on Man City, I think it's been known as Fortress* Villa Park for a long time, it's just that Wes Edens hasn't paid the bill yet. All £2bn of it.



*Fortress Investment Group being his company.....
Title: Re: Fan Consultation Group
Post by: chrisw1 on November 09, 2018, 01:53:54 PM
Not sure when this meeting is taking place or if it’s already happened, but there is a report on twitter (I know, I know) that talks about the stadium being ‘rebranded’ in 2019 although it will retain Villa Park in the name.
Is there any truth in this and is it a done deal?

I’m not particularly upset at the thought,especially not after the precipice we were on in the summer, but it would be good to know if it’s going to happen.

Having read Der Spiegel articles on Man City, I think it's been known as Fortress* Villa Park for a long time, it's just that Wes Edens hasn't paid the bill yet. All £2bn of it.



*Fortress Investment Group being his company.....

Fortress Villa Park.  I like that.
Title: Re: Fan Consultation Group
Post by: Drummond on November 09, 2018, 04:00:44 PM
Not sure when this meeting is taking place or if it’s already happened, but there is a report on twitter (I know, I know) that talks about the stadium being ‘rebranded’ in 2019 although it will retain Villa Park in the name.
Is there any truth in this and is it a done deal?

I’m not particularly upset at the thought,especially not after the precipice we were on in the summer, but it would be good to know if it’s going to happen.

Having read Der Spiegel articles on Man City, I think it's been known as Fortress* Villa Park for a long time, it's just that Wes Edens hasn't paid the bill yet. All £2bn of it.



*Fortress Investment Group being his company.....

Fortress Villa Park.  I like that.

Yeah, I'm quite proud of that one. Doesn't sound too bad does it, in the realms of giving up the name that is.
Title: Re: Fan Consultation Group
Post by: Legion on November 09, 2018, 06:38:05 PM
Better a fortress than a bouncy castle.
Title: Re: Fan Consultation Group
Post by: four fornicholl on November 09, 2018, 07:12:55 PM
Better a fortress than a bouncy castle.
Or even a Beyonce Castle.. ;)
Title: Re: Fan Consultation Group
Post by: brentastonb6 on November 09, 2018, 11:06:12 PM
Are Villa looking for another seat exchange provider ?
Title: Re: Fan Consultation Group
Post by: Toronto Villa on November 13, 2018, 09:50:27 PM
The club isn't considering sell the naming rights to Villa Park according to our CEO
Title: Re: Fan Consultation Group
Post by: SoccerHQ on November 13, 2018, 09:59:47 PM
Are there any plans to increase the number of wheelchair spaces at Villa Park?

I remember reading a while ago we were supposed to be reconfiguring the seating in the Lower North to allow more wheelchair space but that obviously never happened.
Title: Re: Fan Consultation Group
Post by: in exile on November 14, 2018, 03:11:21 PM
Are there any plans to increase the number of wheelchair spaces at Villa Park?

I remember reading a while ago we were supposed to be reconfiguring the seating in the Lower North to allow more wheelchair space but that obviously never happened.
It will not be considered until a return to the Premier League
Title: Re: Fan Consultation Group
Post by: Ad@m on November 14, 2018, 09:50:16 PM
As soon as next season eh? ;)
Title: Re: Fan Consultation Group
Post by: amfy on November 15, 2018, 07:51:59 AM
The full minutes will be along shortly but it’s fair to say that Mr Purslow seemed genuinely alarmed by the feedback from Joanne the disabled supporter rep, & tasked someone to prepare a briefing for him on why its is as it is immediately (a range of stuff not just seating)
It doesn’t mean anything will necessarily happen quickly because Villa Park does present some logistical challenges in this area, but I had a strong sense that the will is there from him to get this right.
Title: Re: Fan Consultation Group
Post by: eamonn on November 15, 2018, 08:39:53 AM
Did Mr Purslow come across well? He was cool at Dean's unveiling.
Title: Re: Fan Consultation Group
Post by: amfy on November 15, 2018, 12:35:35 PM
He does come across well but of course we have seen that before. He acknowledged that he will have to be judged by his actions because we have heard the words too many times, which in itself felt insightful & impressive.

He does seem well organised though. Good structural ideas and I was impressed several times in the meeting by his immediate tasking of individuals to sort, research, clarify or explore our concerns. You could actually see his management hand in action so it did immediately feel like more than ‘talk’.
Title: Re: Fan Consultation Group
Post by: robbo1874 on November 15, 2018, 01:12:23 PM
He does come across well but of course we have seen that before. He acknowledged that he will have to be judged by his actions because we have heard the words too many times, which in itself felt insightful & impressive.

He does seem well organised though. Good structural ideas and I was impressed several times in the meeting by his immediate tasking of individuals to sort, research, clarify or explore our concerns. You could actually see his management hand in action so it did immediately feel like more than ‘talk’.
thats what you want amfy- actions assigned and noted. See what happens in between now and the next meeting. Personally, I wouldn’t be expecting unicorns and beer without a queue, but at least if it looks like things are improving, that’s a start.

I should add that the last time I was at a match at VP was 2006- in the heyday of GenK and Alison Plant. All you had to do then was waggle a finger and your wish would be your command. Taking the piss obviously, but I’d be interested to see how supporters’ relatively minor gripes are dealt with these days!
Title: Re: Fan Consultation Group
Post by: Neil Hawkes on November 16, 2018, 08:37:42 AM
but I’d be interested to see how supporters’ relatively minor gripes are dealt with these days!

With an ISO 9001/2015 quality management structure, all grievances/suggestions for improvement/compliments are logged and discussed internally - if significant changes are required Senior management or even CEO is advised of management recommendations and they/he approves or rejects accordingly. On completion, the agreements/rejections are then advised to the requesting person(s) as a matter of courtesy and as part of audit requirements.
In saying that, we may never know!
Title: Re: Fan Consultation Group
Post by: dave.woodhall on November 24, 2018, 08:44:01 PM
Fans Consultation Group
Tuesday 13th November 2018

Fan representatives
Anne-Marie Fern      Heroes & Villains
Mo Razzaq         Aston Villa Supporters Trust
Peter Warrilow         Aston Villa Supporters Trust
John Gillett         Lions Clubs
David Michael         My Old Man Said
Scott Jones         Villa Talk
Steve Gough         Aston Villa Independent Supporters Clubs
Daniel Rolinson      Villa View
Joanne McKibbens      Aston Villa Disabled Supporters Association
Nick Sanders         Avillafan.com
Jonathan Fear         Vital Villa
Club representatives
Christian Purslow      Chief Executive Officer
Paul Tyrrell         Chief Corporate Affairs Officer
Tommy Jordan      Communications Director
Lee Preece         SLO

CHRISTIAN PURSLOW INTRODUCTION

Mr Purslow welcomed the group to Villa Park and said he relished the prospect of having a positive and direct relationship with the diverse group of supporters who make up the FCG.

Words are cheap, he said, and actions far more important but he hopes that over time supporters will see
a high level of transparency, openness and accountability.

He said the owners believe in clear accountability across all aspects of how the club operates. The club’s senior management team will operate under Mr Purslow’s guidance with him – as CEO – directing policy and strategy.

Although Mr Purslow said there were numerous areas in which the club needs to improve – from football through to commercial and financial aspects – the priority will always be football. Now “good things happen if we get the football right” he stated while reaffirming that other areas of the business require significant improvement.
 
On the playing front, nobody can make guarantees about on field success but, with good management, the club can create a path that maximises the probability of getting back into the Premier League as soon as possible.

He stressed that false promises will not be made and achieving this target will be done in a “responsible, sustainable and sensible way”.

This will be led by a “top-down” approach of ensuring the correct strategy is in place to recruit, retain and develop players which creates long-term value.

He confirmed that the new owners had cleared off all historic liabilities via their investment in the club but this still requires the club to operate in a prudent and responsible manner. Mr Purslow said he was confident, clear and excited about the changes the new owners are bringing. The new ownership group are hugely experienced in sport and business, know what needs to be done to get the club on a long-term successful and sustainable footing.

VILLA PARK RENAMING
Mr Purslow stated categorically that recent suggestions of plans to rename Villa Park were “wholly, completely and utterly inaccurate.”
 
FFP
As somebody who was involved in drafting the rules ten years ago when he was the CEO of Liverpool, Mr Purslow confirmed that the club wants to be FFP compliant and have a clear set of plans to be so going forward.
 
JANUARY TRANSFER WINDOW
With a new Sporting Director, Jesus Garcia Pitarch, and Head Coach, Dean Smith, arriving at the club, it represents the first opportunity for Dean to make changes. Mr Purslow recognised the January window is a limited market but expects some ins and outs.

CONSULTATION ON DECISIONS
Mr Purslow said an important message from tonight’s meeting is that he thinks the FCG is a very important vehicle and relishes the chance to work with it. He also confirmed senior executives will continue to attend FCG meetings on a regular basis.
 
DR TONY XIA
Dr Tony is a significant minority shareholder and is expected to remain so for the foreseeable future, Mr Purslow confirmed.

MEDIA TONE AND CONTENT
In his relatively short time at the club, Mr Purslow said he has observed work is needed in this area and acknowledged the desire to provide information from the club can, if unchecked, create content of an inappropriate tone, look or feel. He was insistent that the club should not produce content which is unhelpful or damaging or chasing clickbait. He also said he was amazingly proud to now run this institution and wants the tone to be unremittingly excellent. For these and a number of other important reasons, Mr Purslow confirmed that Paul Tyrrell has joined the club. Paul has been Head of Comms at ITV as well as at a number of major Premier League clubs.

OUTSOURCING
Mr Purslow confirmed all outsourcing agreements would be analysed to make sure they are appropriate for the club.

BMH NAMING RIGHTS
As part of the sale of the club, Dr Tony’s agreement ended. Mr Purslow confirmed the club may find a replacement in the future but it wasn’t something they were actively working on.

CONSTANT BETTING SPONSORSHIPS
The club’s current agreement with 32Red is working well and AVFC is receiving important revenue from it but was in place prior to Mr Purslow’s arrival. He expressed sympathy with the view that there is a high dependency on this sector within the Championship. 

SOCIAL/COMMUNITY ISSUES (PAUL TYRRELL ANSWERED THE QUESTION)
The club will look for continued improvement in these areas Mr Tyrrell confirmed. He praised the Aston Villa Foundation who have made great strides in the last few years to reach out to our communities. The Foundation staff do a fantastic job and the club would like to build on their success and adopt more socially responsible policies. 

TRINITY UPPER
Mr Purslow said there is a clear desire to use the stand and the club has to build that demand. It is a key marketing challenge.

KITS
The current agreement on kit supply provision, and branding, is perhaps misunderstood, Mr Purslow suggested. The designer and producer of the kit is Fanatics. Hugely respected within the sports industry and a maker of many other high-profile team apparel. Luke, a local retail clothing brand, has 
a marketing-only agreement with the club.
Fanatics make their profit from selling merchandise in our store and on websites and wholesale. Luke have a relationship where their brand is promoted with their logo and other visible marketing around the ground.
Mr Purslow added that a priority for him is to drive higher values for the brands associated with Aston Villa.

TANNOY
Mr Purslow confirmed he had authorised a very significant capital spend in order to upgrade the sound system in the stadium. As he as well as everyone else at Villa Park accepts the current infrastructure is not fit for purpose.



Title: Re: Fan Consultation Group
Post by: Legion on November 24, 2018, 08:58:57 PM
Thanks, Dave.
Title: Re: Fan Consultation Group
Post by: Toronto Villa on November 24, 2018, 09:02:25 PM
Once again very encouraging but it felt that way after Round spoke. But as the CEO clearly states it needs to proven versus words and it all starts on the pitch. A successful team will buy the board a lot more time and earn them significant resources to carry out all of the other plans and much needed improvements.
Title: Re: Fan Consultation Group
Post by: KevinGage on November 24, 2018, 09:46:15 PM
Odd, as I'm sure there were various interviews with Luke Roper around the time the kit was launched. That -as a Villa fan- it was a chance to get the design right etc.
Title: Re: Fan Consultation Group
Post by: amfy on November 24, 2018, 10:05:08 PM
I think he designed it, but fabletics make it. Fabletics also make kits for Adidas & big names like that.

You couldn’t market his design brand on a kit that wasn’t designed by him, it’s just that now, it’s pretty much nothing to do with Luke. Fabletics have the template and produce it - that’s our supplier.
Title: Re: Fan Consultation Group
Post by: dave.woodhall on November 24, 2018, 10:33:08 PM
Thanks, Dave.

Don't thank me - Amfy was there. 
Title: Re: Fan Consultation Group
Post by: saunders_heroes on November 24, 2018, 10:39:01 PM
Odd, as I'm sure there were various interviews with Luke Roper around the time the kit was launched. That -as a Villa fan- it was a chance to get the design right etc.

Luke did design it.
Title: Re: Fan Consultation Group
Post by: PeterWithesShin on November 24, 2018, 10:54:46 PM
I'd say this is the bit that confusing "The designer and producer of the kit is Fanatics."
Title: Re: Fan Consultation Group
Post by: amfy on November 24, 2018, 11:09:01 PM
Yes - it was confusing at the time and he did say the Luke thing was just his badge as a marketing tool so maybe I have it wrong, but my view remains (along with putting it together with the info from last year too) that you couldn’t have just plonked Luke’s logo on a kit he didn’t design and say it’s just ‘marketing’ him. That doesn’t work for either designer. Luke wouldn’t want his badge on a kit he didn’t design ( even if he is a Villa fan) and whoever designed it wouldn’t want Luke’s logo on a kit they did design.

Yes - confusing. I was there and I am still confused.
Title: Re: Fan Consultation Group
Post by: PeterWithesShin on November 24, 2018, 11:14:51 PM
That would be a bit like Ferrari sticking their logo on a car designed and built by BMW. Doesn't make sense so i'm assuming something is getting lost along the way.
Title: Re: Fan Consultation Group
Post by: olaftab on November 24, 2018, 11:19:17 PM
amfy the badge on the product without being involved in design is a common commercial practice. For example I know of a one major car maker who uses well known audio brand names such as Harman Kardon and Bowers & Wilkins on their in car audio system without either having any input into design purely for marketing purposes. Of course a certain standard of quality has to be achieved.
Title: Re: Fan Consultation Group
Post by: pauliewalnuts on November 24, 2018, 11:21:52 PM
That Luke thing sounds very confusing.
Title: Re: Fan Consultation Group
Post by: olaftab on November 24, 2018, 11:21:58 PM
That would be a bit like Ferrari sticking their logo on a car designed and built by BMW. Doesn't make sense so i'm assuming something is getting lost along the way.
It does happen.
Title: Re: Fan Consultation Group
Post by: PeterWithesShin on November 24, 2018, 11:22:47 PM
Sounds more like he just okayed the designs then.
Title: Re: Fan Consultation Group
Post by: olaftab on November 24, 2018, 11:27:30 PM
Here is an Aston Martin others may say it's Toyota.
https://www.autocar.co.uk/sites/autocar.co.uk/files/styles/gallery_slide/public/aston-martin-cygnet-1.jpg?itok=0DShHhkD
(https://i.ibb.co/Nyd2G0R/aston-martin-cygnet-1.jpg) (https://ibb.co/Nyd2G0R)
Title: Re: Fan Consultation Group
Post by: PeterWithesShin on November 24, 2018, 11:29:37 PM
Car wanker.

(https://i.ytimg.com/vi/8UT-2ovTLSo/maxresdefault.jpg)
Title: Re: Fan Consultation Group
Post by: amfy on November 25, 2018, 12:23:42 AM
amfy the badge on the product without being involved in design is a common commercial practice. For example I know of a one major car maker who uses well known audio brand names such as Harman Kardon and Bowers & Wilkins on their in car audio system without either having any input into design purely for marketing purposes. Of course a certain standard of quality has to be achieved.

That’s not quite the same because it’s 2 different spheres of expertise, and adding a credible brand to the ‘non car’ bit of the car. I’m not seeing the Luke/fabletics thing working in the same way.....but I didn’t really get it and I’m trying to get my head round it.

Still I am sure we had little films of it all being put together by Luke last year - or am I imagining that?
Title: Re: Fan Consultation Group
Post by: Risso on November 25, 2018, 07:25:30 AM
The company who makes the kit have always been said to be Fanatics, but amfy has called them Fabletics. As far as I’m aware those are two different companies. Which is the correct one?
Title: Re: Fan Consultation Group
Post by: eamonn on November 25, 2018, 11:12:39 AM
I'm confused, Ted.

Fabletics sounds like a the name a soap opera would use for a shop that sells trainers.
Title: Re: Fan Consultation Group
Post by: amfy on November 25, 2018, 11:00:53 PM
The company who makes the kit have always been said to be Fanatics, but amfy has called them Fabletics. As far as I’m aware those are two different companies. Which is the correct one?

Take no notice of me - I have no idea which one is right!
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