Heroes & Villains, the Aston Villa fanzine
Heroes & Villains => Heroes Discussion => Topic started by: Abbeyfealeavfc on November 07, 2016, 12:37:32 PM
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I'm used to buying tickets from seat wave. I'm normally used to paying a booking fee and £0.99 delivery handling charge, so for a £10 ticket I might pay £13.98. I'm buying tickets again after being out of the country for 2 months. I attempted to buy a Wigan ticket for the upcoming home match costing £12. Booking fee was £3.99 but delivery and handling was a ridiculous £5.99 making a £12 ticket £21.98. Can anyone please explain why this has changed and is so high? Cheers
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I hate the online ticket agencies, it's a massive con. Some even charge to print your own tickets or to collect from the box office.
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I hate the online ticket agencies, it's a massive con. Some even charge to print your own tickets or to collect from the box office.
I'm noticed that the price of the Print at Home option with some agencies has now drifted very close to the postal option
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Seatwave has been fine for me all along and viagogo before that. I even bought home tickets for this season before 19th September and didn't have to pay such high admin costs. Something has changed and using the word verified has suddenly become very expensive!!!
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It was bad enough when they were charging 99p delivery to pick them up but this is diabolical.
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As far as I believe seatwave is a partner of Aston Villa, not just any ticketing agency, so the current prices don't reflect well on the club. Such exorbitant handling/delivery charges may force me to stop attending as I only work part time
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As far as I believe seatwave is a partner of Aston Villa, not just any ticketing agency, so the current prices don't reflect well on the club. Such exorbitant handling/delivery charges may force me to stop attending as I only work part time
I'm currently having a twitter conversation with their 'help' desk. Feel free to join in.
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Unfortunately I'm not on Twitter But thanks for that, much appreciated. If you get any info from them please let me know through the forum.
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Maybe We should have a word with Dr Tony Xia to see if he can change the policies
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I've added a couple of comments to up the pressure.
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Seatwave is worse than Viagogoo I think.
Isn't Wigan a Cat C game?
Actual matchday prices will probably be cheaper than the Seatwave prices once you knock off all the delivery prices.
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As I have to really watch my budget I use Seatwave quite a bit. That £5.99 is a piss take. As far as I know the club print off the tickets, and post them, so quite what the £9.98 fees are for on a £15 ticket is beyond me.
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As I have to really watch my budget I use Seatwave quite a bit. That £5.99 is a piss take. As far as I know the club print off the tickets, and post them, so quite what the £9.98 fees are for on a £15 ticket is beyond me.
Well there you go. Thanks for the detailed and frank explanation:
https://twitter.com/Seatwave_Help/status/795633235296391168
@chrisw333 There`s a booking and delivery fee for every ticket we have for sale on the website and how much would be is a business decission
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The reply I got:
"These are all business decisions and the information is visible on the website before buying the tickets."
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To be fair, I've bought all my tickets off Seatwave this season, even when you add the extra charges, its still cheaper than direct from the club
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Our place doesn't charge a penny when booking in person or over the phone unless you want tickets posting in which case there is a charge of £1.50. A lot of people use our website to book online where there is a charge of £1.75 to cover the cost of being able to book online as we incur a charge each time somebody uses it. Even if you book 100 tickets the charge is only £1.75. Booking fees, admin fees etc are a fucking rip off.
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To be fair, I've bought all my tickets off Seatwave this season, even when you add the extra charges, its still cheaper than direct from the club
That's not the point. When you buy something costing £12 you should expect to pay £12, not £22.
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If the ticket was £12 I'd expect to pay around £15/16 with add ons - so what has changed between now and last month when I used Seatwave to get Blackburn tickets, and more to the point why ? We need to have answers.
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If the ticket was £12 I'd expect to pay around £15/16 with add ons - so what has changed between now and last month when I used Seatwave to get Blackburn tickets, and more to the point why ? We need to have answers.
We got answers. Laughable ones, but we got them.
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I do it in reverse got a cheap season and just sell on the games I can't attend works out cost wise £13 per game All ticket brokers are robbers so no shock there with their responses. Definitely sometime to take up the villa though
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I do it in reverse got a cheap season and just sell on the games I can't attend works out cost wise £13 per game All ticket brokers are robbers so no shock there with their responses. Definitely sometime to take up the villa though
That may well become more expensive if Seatwave's new pricing structure means you can't sell your ticket any more.
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So the reason appears to be "because we can".
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To be fair, I've bought all my tickets off Seatwave this season, even when you add the extra charges, its still cheaper than direct from the club
That's not the point. When you buy something costing £12 you should expect to pay £12, not £22.
But you're not just buying something for £12, you're buying something for £12 and a service. A service that includes somebody manning the help desk! It's a business not a charity!
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Thanks Dave. What a pathetic reply from the club that smacks of arrogance. I expected to pay £17 max on a seatwave ticket of £12. I'm finding I'm making more and more financial decisions where my club is concerned. I feel a sudden change in policy and pricing may have more to do with the club wanting to sell their own tickets on seatwave which funnily enough are advertised in batches of 10 and are offered at 99p delivery and handling!!! I feel they are trying to discourage people buying season ticket exchanges and tickets that they have already sold once.
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I dont know if this is part of the new culture but when I tried to upgrade my sons season ticket to an adult one for the match on Saturday the Ticket Office tried to charge me a £2 booking fee. When I commented that this was not justified and that I wasn't 'booking' anything just enhancing the existing season ticket the fee was waived.
To add balance however I was not charged an entry fee into the Holte Suite which I have not used for some time which was a nice surprise, but then it did seem that the cost of food had increased.The room was packed so I dare say its popularity has not lessened.
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Five pounds ninety-nine to send a ticket or two via the post is almost as bad as the Villa online shop wanting fifteen pounds to send me a Villa key ring (not including the price of the object).
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Five pounds ninety-nine to send a ticket or two via the post is almost as bad as the Villa online shop wanting fifteen pounds to send me a Villa key ring (not including the price of the object).
That's your fault for living in France.
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Thanks Dave. What a pathetic reply from the club that smacks of arrogance. I expected to pay £17 max on a seatwave ticket of £12. I'm finding I'm making more and more financial decisions where my club is concerned. I feel a sudden change in policy and pricing may have more to do with the club wanting to sell their own tickets on seatwave which funnily enough are advertised in batches of 10 and are offered at 99p delivery and handling!!! I feel they are trying to discourage people buying season ticket exchanges and tickets that they have already sold once.
When I just checked it's still £9.98 total fees for the Witton Lane tickets the club sell on there.
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#fartsinyourgeneraldirection
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I've used seateave/viagogo regularly over the past few yrs & have nearly always brought my ticket in the week before the game & collected on the day ... The cost of ticket usually drops a little & no delivery costs .
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I've used seateave/viagogo regularly over the passed few yrs & have nearly always brought my ticket in the week before the game & collected on the day ... The cost of ticket usually drops a little & no delivery costs .
Viagogo used to do that, Seatwave never have.
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To be fair, I've bought all my tickets off Seatwave this season, even when you add the extra charges, its still cheaper than direct from the club
That's not the point. When you buy something costing £12 you should expect to pay £12, not £22.
But you're not just buying something for £12, you're buying something for £12 and a service. A service that includes somebody manning the help desk! It's a business not a charity!
So you think £10 is a reasonable price to pay for an additional fee for one ticket?
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I've used seateave/viagogo regularly over the passed few yrs & have nearly always brought my ticket in the week before the game & collected on the day ... The cost of ticket usually drops a little & no delivery costs .
Viagogo used to do that, Seatwave never have.
Well they did/have up untill Saturday.
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It's 'only' £9.98 in fees. £3.99 booking fee which is fair enough, it's the £5.99 delivery and handling I have a problem with considering Seatwave don't deliver or handle the tickets.
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To be fair, I've bought all my tickets off Seatwave this season, even when you add the extra charges, its still cheaper than direct from the club
That's not the point. When you buy something costing £12 you should expect to pay £12, not £22.
But you're not just buying something for £12, you're buying something for £12 and a service. A service that includes somebody manning the help desk! It's a business not a charity!
And there in a nutshell is why companies get away with these scams. They take a cut of the buying price, add a booking fee, now another six quid 'handling'. If I buy £12 of groceries from Tesco I expect to pay £12, not hand over another ten for the service of being sold them.
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I've used seateave/viagogo regularly over the passed few yrs & have nearly always brought my ticket in the week before the game & collected on the day ... The cost of ticket usually drops a little & no delivery costs .
Viagogo used to do that, Seatwave never have.
Well they did/have up untill Saturday.
With Seatwave i'm pretty sure it's always been 99p on top of the booking fee regardless of whether the tickets were posted or collected. Booking fee is based on the ticket price. A £15 ticket is £3.99, £19 is £4.99, £35 ticket is £6.99.
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Thanks Dave. What a pathetic reply from the club that smacks of arrogance. I expected to pay £17 max on a seatwave ticket of £12. I'm finding I'm making more and more financial decisions where my club is concerned. I feel a sudden change in policy and pricing may have more to do with the club wanting to sell their own tickets on seatwave which funnily enough are advertised in batches of 10 and are offered at 99p delivery and handling!!! I feel they are trying to discourage people buying season ticket exchanges and tickets that they have already sold once.
The reply came from Seatwave. Villa haven't replied yet.
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I doubt Villa have had anything to do with it. Looking at the Charlton page on there you would be charged an extra £4.95 on top of the booking fee for "e-ticket handling" and same kind of thing with overseas clubs on there.
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Only option is to wait and hope cheaper "collection only" tickets come available, these scumbags will never get almost £10 in fees off me.
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There are a few good deals on there at the mo, scroll past those "verified tickets" it seems that means an extra £6 on top of everything else.
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At some point in the near future I can imagine these fees will have to be displayed up front. There needs to be some kind of regulation. In the not too distant past airlines were big culprits of this practice but were forced to stop it. Ryanair *washes mouth out* were the biggest culprits but they are all at it.
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I stand corrected Dave, thanks. Let's hope Villa see sense and distance themselves from seatwave.
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To be fair, I've bought all my tickets off Seatwave this season, even when you add the extra charges, its still cheaper than direct from the club
That's not the point. When you buy something costing £12 you should expect to pay £12, not £22.
But you're not just buying something for £12, you're buying something for £12 and a service. A service that includes somebody manning the help desk! It's a business not a charity!
So you think £10 is a reasonable price to pay for an additional fee for one ticket?
I suppose I don't look at it like that. I look at the total price being £22 and then make a decision on whether or not I think that is good value and worth it to me. If it is, I buy it, if it isn't, I don't.
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To be fair, I've bought all my tickets off Seatwave this season, even when you add the extra charges, its still cheaper than direct from the club
That's not the point. When you buy something costing £12 you should expect to pay £12, not £22.
But you're not just buying something for £12, you're buying something for £12 and a service. A service that includes somebody manning the help desk! It's a business not a charity!
And there in a nutshell is why companies get away with these scams. They take a cut of the buying price, add a booking fee, now another six quid 'handling'. If I buy £12 of groceries from Tesco I expect to pay £12, not hand over another ten for the service of being sold them.
That's not a great analogy. With your shopping with Tesco, you are still paying for 'handling', it's just hidden in the cost of the product.
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To be fair, I've bought all my tickets off Seatwave this season, even when you add the extra charges, its still cheaper than direct from the club
That's not the point. When you buy something costing £12 you should expect to pay £12, not £22.
But you're not just buying something for £12, you're buying something for £12 and a service. A service that includes somebody manning the help desk! It's a business not a charity!
And there in a nutshell is why companies get away with these scams. They take a cut of the buying price, add a booking fee, now another six quid 'handling'. If I buy £12 of groceries from Tesco I expect to pay £12, not hand over another ten for the service of being sold them.
That's not a great analogy. With your shopping with Tesco, you are still paying for 'handling', it's just hidden in the cost of the product.
It's an absolutely perfect analogy. Both companies are selling a commodity, yet you believe that Seatwave are selling something extra, namely this spurious 'service' and are therefore entitled to add a swingeing extra cost.
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To be fair, I've bought all my tickets off Seatwave this season, even when you add the extra charges, its still cheaper than direct from the club
That's not the point. When you buy something costing £12 you should expect to pay £12, not £22.
But you're not just buying something for £12, you're buying something for £12 and a service. A service that includes somebody manning the help desk! It's a business not a charity!
And there in a nutshell is why companies get away with these scams. They take a cut of the buying price, add a booking fee, now another six quid 'handling'. If I buy £12 of groceries from Tesco I expect to pay £12, not hand over another ten for the service of being sold them.
That's not a great analogy. With your shopping with Tesco, you are still paying for 'handling', it's just hidden in the cost of the product.
It's an absolutely perfect analogy. Both companies are selling a commodity, yet you believe that Seatwave are selling something extra, namely this spurious 'service' and are therefore entitled to add a swingeing extra cost.
Actually, the better analogy would have been buying Tesco shopping online for delivery - at which point you would have been paying a service fee.
I agree it stinks, but it is what it is and nobody should be surprised by it in this day and age.
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Actually, the better analogy would have been buying Tesco shopping online for delivery - at which point you would have been paying a service fee.
I've been doing Asdas £1 delivery fee, cheaper than actually driving there and coming back, plus you don't buy any extra crap you didn't need or want...... Get in!
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Still can't see what the fuss is over, on my last game against Fulham, I bought a ticket from Seatwave for £25.00 in Trinity Road B2 block for £25.00. The cost direct from Villa was £33.00, so I know where I will keep buying my tickets from.
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Still can't see what the fuss is over, on my last game against Fulham, I bought a ticket from Seatwave for £25.00 in Trinity Road B2 block for £25.00. The cost direct from Villa was £33.00, so I know where I will keep buying my tickets from.
The 'fuss' is because what was 99p a month ago is £5.99 now.
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Not only a ridiculous increase but someone has to be in to sign for the ticket now which is almost impossible if you work so means a trip out to the sorting office to collect.
Suffice to say I have just bought my Cardiff ticket from the club.
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Here's what I don't understand. Verified tickets - posted out, have to be signed for, £5.99 charge. Unverified tickets - to be collected, 99p charge. What's the difference?
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Don't forget that the seller also pays 10% of selling price to Seatwave
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Well, well. It appears that the £5.99 charge has been scrapped and it's now just 99p again.
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Brilliant, top complaining everyone.
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Excellent work people, what a result! I guess penny had a word with the right person.
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That is great news!!! Thanks Dave for taking up the cause and anybody else who posted/tweeted etc.
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Well done also to Aston Villa! More evidence that we are finally moving in the right direction! UTV
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This is not good news! It just confirms to my wife that complaining is effective. >:(
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They also say that anyone who has paid the higher fee can ask for a refund.
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Good result
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Well done to all concerned
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Excellent result. Surely seatwave cause the villa headaches with their poor customer service all the time. At the end of the agreed contract surely villa could set up their own sell on ticket agency
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Yes well done on getting the charge reduced. I have not bought from Seatwave, as tickets purchased from them can't be credited to your AV client number. Did the previous postal deliveries have to have a signature? If not the 5.99 was probably the courier charge which sounds about right for a non next day delivery.
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Yes well done on getting the charge reduced. I have not bought from Seatwave, as tickets purchased from them can't be credited to your AV client number. Did the previous postal deliveries have to have a signature? If not the 5.99 was probably the courier charge which sounds about right for a non next day delivery.
are you sure about the ref. no?
with viagogo they went on your booking history
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Yes well done on getting the charge reduced. I have not bought from Seatwave, as tickets purchased from them can't be credited to your AV client number. Did the previous postal deliveries have to have a signature? If not the 5.99 was probably the courier charge which sounds about right for a non next day delivery.
I used Seatwave last season when I didn't have a ST. If you look at the tickets it will show your client reference. If not just contact the ticket office, after checking your purchase history on the main site.
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To be fair, I've bought all my tickets off Seatwave this season, even when you add the extra charges, its still cheaper than direct from the club
That's not the point. When you buy something costing £12 you should expect to pay £12, not £22.
But you're not just buying something for £12, you're buying something for £12 and a service. A service that includes somebody manning the help desk! It's a business not a charity!
Alex., how about you donate the extra to charity next time you buy a ticket, as a little thank you for the efforts of those who have saved the rest of us from the extortionate add-ons you thought were fair?
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To be fair, I've bought all my tickets off Seatwave this season, even when you add the extra charges, its still cheaper than direct from the club
That's not the point. When you buy something costing £12 you should expect to pay £12, not £22.
But you're not just buying something for £12, you're buying something for £12 and a service. A service that includes somebody manning the help desk! It's a business not a charity!
Alex., how about you donate the extra to charity next time you buy a ticket, as a little thank you for the efforts of those who have saved the rest of us from the extortionate add-ons you thought were fair?
Surely it should be you donating as a thank you as it is you that is thankful?
I presume you are slightly resentful of my opinion. I was simply trying to state that a business has the right to charge what they think they can get for the goods they are selling. We as consumers can choose to tell them to sod off and take our business elsewhere.
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You normally can as a consumer. You are restricted with your hat on as a football supporter though
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You normally can as a consumer. You are restricted with your hat on as a football supporter though
I suspect the fact the Ticket Office is now called 'Consumer Sales' tells you everything you need to know about how the club (and not just our club) views us!
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Yes well done on getting the charge reduced. I have not bought from Seatwave, as tickets purchased from them can't be credited to your AV client number. Did the previous postal deliveries have to have a signature? If not the 5.99 was probably the courier charge which sounds about right for a non next day delivery.
are you sure about the ref. no?
with viagogo they went on your booking history
I queried it with seatwave who elevated the query and that was the answer that came back. Unfortunate really as because of faults on the OS I am unable to book through the club. For some reason the password reminder gadget does not work, so the chances of going down to VP are limited at the moment.
I do not understand it surely if you have a website you should give someway for customers to get in touch without long phone calls, why is there no messaging service there?
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To be fair the ticket office at the villa are usually quite good in dealing with individual issues
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My Seatwave tickets always have my client ref on them. All you need is for the name and address on your Seatwave account to be exactly the same as Villa have for your ref. If the club have you as John Smith but on Seatwave you have J Smith then they won't go on your client reference as an example. Just pop into the ticket office either in town or at VP and you can get it sorted, i'd have thought they could check over the phone as well.